Progressive Auto Insurance Reviews

They have been a great company to work with. The customer service is very helpful. It has always been very easy to get our vehicles insured when we get an new one and the ability to bundle different policies is wonderful.

My daughter in Charleston, SC had a wreck. She's a gold member. Progressive refuses to fix car damages saying it's too much, 9,000. They said if they pay that balance on the car she won't be able to get another car. That's not right, shame on Progressive. Progressive is more expensive but won't honor their words.

My auto insurance is very helpful. The customer service rep are very friendly. The cost fits my budget. There is always a representative available any time.. The snapshot program is very helpful. It have saved me over 200$ in the past year.

So far, I have had no claims. I have experienced good customer service and they have had the lowest rates. I haven't had much interaction with them, hoping claim service is also going to be there if I ever need it.

Reasonably priced. Online access is easy. I'm able to print insurance cards at any time and they have online chat if needed. I haven't filed a claim to date but seems to be easy. The payment process is also easy and I get email notifications every month as a reminder.

The rates have been the lowest that I have found for liability coverage (under $50) and includes roadside assistance, no long waiting time when calling and customer service has always been polite and helpful.

They are very helpful whenever I have had any questions. I have only had to call them once when my husband cracked the windshield in his truck but when we found out that we did not have glass coverage they helped me find the cheapest place that could replace his windshield. I was very pleased with the conversation I had with them.

It provided the basics for what I needed for car coverage. I'm satisfied because they had and gave me beneficial and great savings. When I was with Progressive they provided coverage in the hundreds maybe $260 per month. But I could've bundled to save more. That particular thing I like most. Overall I like Progressive.

I have Progressive Insurance now for over five years. They have been wonderful and I have never had a problem. Customer service has always been very helpful over the phone. No other insurance company has even come close to the rates I have for both car and homeowners insurance. They have saved me hundreds of dollars over the competition.

I have been with Progressive for 4 years and I love them. They have great rates and you can not beat the accident forgiveness. I do not see me switching from Progressive at all. They are the best around and nothing they do will ever let us down.

I chose Progressive after 48 years of accident free driving with Nationwide. I was very unhappy with my escalating premiums and chose Progressive with my local agent's assistance. My new rates for the EXACT same coverage were 30% less and I still have the option of working through my same helpful agent although the Progressive office is much better at communicating than my previous insurance company. I feel that I made a good choice with Progressive.

We've had insurance with progressive for 6 years, when the tornado blew our motorcycle away progressive quickly paid up. There was other insurance companies that weren't as helpful, so my neighbors told us. They have always been friendly. Even the agent offered us the use of his beach home in destin. We have had nothing but great experiences with them. I would highly recommend them. They seem to be a little less expensive than other insurance providers out there. Which is a great thing because we enjoy saving money. I was a little concerned that they might not pay as good as state farm, but they did they paid exactly what we were insured for. Hope this is helpful.

I've had Progressive for about 5 years now, and I have no complaints! Thankfully I have not had much need to call them, but when I moved to a different state and when I purchased a new vehicle, I was able to talk to someone on the phone and they were friendly and helpful. I have needed roadside assistance one time and the process was simple to navigate. I like the option of being able to change things online or by phone.

They were quick to respond after an accident. Easy to deal with on the Internet. Love that I can print my cards online. Great rates. Love the pay in full discount. Good customer service.

It is the only who stepped forward after my hubby was kicked out of his insurance. After having his 3rd accident, everyone ELSE WANTED $1000 DOWN which we did not have at that time. Progressive let us pay it installment so if you find yourself up the creek like that. Call Progressive, they work with you and on your side. Not trying to rip people off. They say they may not be the lowest. I say they are the best though.

I've never had any issues with Progressive. Their representatives are easy to reach and their rates are comparable to other insurances company's that are well known. Setting up my insurance policy was very quick and simple. Progressive's online services are easy to access, up to date, and very handy to have.

Progressive is a great auto insurance company. You can trust them and they are pretty much leading the industry in auto insurance. The only things I could find to be a small problem is the cost. Yeah they may say they can save you this much or a certain percent but in the end your bill is gonna be a bit higher than if you went with another company.

Progressive always exceeded my expectations. Their staff was very pleasant and thoughtful. They are very knowledgeable and dependable. Also very courteous and professional, even when they have to deliver difficult news to a customer. Progressive really did leave the impression of a company that appreciates their customers and their employees.

They have been nothing but great and helpful. They have an easy to use online system. I feel that they are pretty fair with their rates. The last two cars I've had went through Progressive. I have never had any complaints.

BEWARE doing any business with this company... they think their customers are too stupid to know anything and that they can take advantage of their customers, whom they supposedly are thankful for, but they really could give a crap. I took out a policy almost 6 months ago... just made final payment for the 6 month time period. I opened my emails up this weekend to find that the company had tripled my insurance rates. Instead of about $110 per month now $322 per month with 6 payments. When I called, I was told it was because of my 16 year old teenage driver and that's how it is with all companies. First of all, when I took out the policy originally, my daughter was already 16 at that time... Now almost 17, so if this was such a big deal, it should have affected me from the get go. Secondly, I was told by the Progressive agent that this was normal for all the insurance companies. That is a lie!!!

I had a terrible agent who never returned my calls and my bills were often late which would then result in a late fee. It always would end up being a major inconvenience. That is why I will never use this company again nor will I never recommend it to anyone I know because it is terrible.

They keep trying to raise my insurance rates constantly although I have never had an accident. That's how they keep paying for their monthly commercials, every month, by cheating the customers thru fraudulent rate increases. FLO CAN GO...

Progressive took care of my auto claim quickly and gave me a great quote. They have been excellent for the 10 years I have been with them and I will continue to keep them as my insurance provider.

Progressive definitely makes my life easier. They have excellent customer service and great rates too. Their website is an easy to use platform as well. I would recommend them to anyone looking for insurance.

Very good customer service and quite flexible. When I need to change options on the account the representatives are very knowledgeable and understanding. They offer competitive rates and have always had seamless interactions with them when I have questions or concerns.

I was grateful to get coverage at the rate I received even though it was high. It was the least expensive compared to other companies for which my agent shopped. I have received a reduction and according to the representative I spoke with there are 2 more reductions coming in the next year! I'm pretty happy with Progressive.

I think they are cool and helpful. Even we don't claim anything yet but they are cheap we can find and we're open for other company if we can find good deal. They have good advertisement too in the television, radio and internet. We been with them for a long time I guess. I really forgot when we're with them but I can tell I think they are good.

I'm very happy with how easily accessible Progressive's website is in terms of selecting coverage and paying, including their different payment plans. I have never had to make a claim so I don't have experience on how well that would be handled and can't speak on that.

We have been with Progressive for over three years now and have had nothing but great service and professional associates, who are handy to help in any way possible. Currently we are using Progressive's snapshot to try and see if we can reduce our rates. It has taken longer than the advertised period of time to use it, but hopefully in the end we will have good news.

Love Progressive. Easy to work with. They have snap shot discount for people who drive a short distance and don't brake hard often which saves you a bundle. I would recommend Progressive Insurance to anyone.

A reliable insurance provider with reasonable prices to stay up with the competition. Prices are not too high but affordable and good customer service and support. They also can bundle if you need other types of insurance such as life or home owners insurance.

It's good, I haven't made claim with them and the price increase every year is reasonable. Easy to pay the bill and they give a discount for paying in full which is nice and saves money.

Somewhat expensive compared to some other auto insurance companies. However, they have a very forgiving policy when it comes to violations. Therefore, they are a very worthwhile auto insurance company.

I have loved having Progressive as my auto insurance. Their staff is friendly and helpful, and the policies are affordable and extremely beneficial. They provide many ways to lower your monthly bills as well, like the Snap-Shot device and by being a member long enough. I have never been dissatisfied with my service at Progressive.

I've been with my insurance company for eight years and have had to file two claims in that time: one for an accident that was not my fault but totaled my car and the other for damage to the front end of my SUV caused by a semi-truck that blew a tire in front of me on a busy interstate highway. In both cases, Progressive came to my home to evaluate the damage and cut me a check for the car/damage repairs within 3 days. In the accident that totaled my car, they also paid my medical bills and for the three day I missed work with very few questions asked. A rep even called me in the hospital to check on me and my unborn baby.

Good deals, rates, and customer service. Easy to use online website. Offers many discounts. Lower rates when you bundle with other types of insurance. Easy to fill out forms online.

We were recently out of town and had a minor accident. Our agent was very nice and began taking care of everything before we even returned home. We appreciated not having to fill out a lot of paperwork. They seemed to have made it as stress free as possible. We have also had windshields replaced without a lot of trouble and haven't had an increase in premiums because of it.

Easy to do business with, they answer all questions, their customer service is second to none, they have plans that fit my financial situation. I feel very satisfied with the service I receive from Progressive Insurance.

They have always provided quality service to me and have been supportive of us. They handle all my claims with ease and have meet all of my needs. I feel that they cannot let any other insurance carrier beat their prices.

I became interested in Progressive because of their commercials. I was not disappointed. They provide quality care and have knowledgeable employees. They also have an easy to use website. The entire company is customer-oriented. Progressive itself really gives you that family friendly vibe. I've never felt like just a number.

I've had Progressive for about 3 years now and the only time I had to file a claim was for a broken window on my car (vandalism). All it took was 1 call to my agent. I took the car in the same day, had the window replaced, and received a bill approximately two weeks later from the repair shop for the amount of my deductible. Progressive had paid the remainder. My claim had absolutely no effect on the amount of my premiums (something that you hear about with a lot of these discount insurance companies). I've compared prices with other companies in the past and have only found one that was cheaper than what I'm currently paying through Progressive however, that wasn't by much and certainly not by enough to make me want to switch.

The cost for having car insurance takes a toll on the amount we are paying. The insurance company has been increasing the cost each six months which has become nerve racking. We can't change car insurances due to personal circumstances.

Fortunately I have not had to deal with them much, but they were prompt and helpful when I had to file a claim last year for the first time, even though I had no idea how it worked.

I have never had a problem with Progressive. When someone hit my car in a parking lot and did a lot of damage, Progressive gave me no hassle in helping me get my car fixed. I would definitely recommend them to anyone seeking auto insurance in the future.

Progressive is quite affordable and their price has remained affordable for the over ten years that I have used them. When we had a car accident, our insurance cost didn't change at all. Last year when we moved, we had to switch the policy because we switched states. Progressive helped us every step of the way. They even sent us a sensor for our car and based our insurance price on how safely we drive which I thought was really cool. I would recommend them to others, definitely.

Happy, good, great, cheap, awesome, wonderful, super, the best, the one and only, ok... Take care of me and all my needs in the auto insurance needs. I rate it the #1 in service.

Good to do business with, leaves you stress free especially involving auto damage claims and their prices are reasonable too. Wished we signed up sooner with them but happy we made the choice when we retired.

Good discounts, good customer service, reasonable price. Have never had an accident so don't know how claim system works. Have never had any problems with them, ordered online. It was easy and convenient. I used their little gizmo you insert in the car and that was very helpful in getting me all the discounts I wanted and more.

I have no complaints with my insurance company. It was easy to sign up for and easy to use. I pay the same amount on the same day every month. I signed up through an insurance agent that was very helpful and knew what policy met my needs.

They offered a good price and I was happy with the coverage. It was also convenient. I was looking for liability coverage and they were a good price with good reputation. I did not want to go with a provider I had not heard of.

Progressive has had excellent customer service throughout my ten years with them. Claim service is excellent as well. I would like to see less rate increases and more discounts for an insured like myself with extensive driving history and no accidents or violations.

They are extremely helpful and the emails they send to make sure I am up to date on all the information is wonderful. Super easy to get signed up and the snapshot option is really neat. I have my payment taken out each month and it's always on a timely manner. Any time I have had to contact them directly the staff in the call center are helpful and kind.

Progressive has been a wonder company to go through for auto insurance, and for other insurance needs as well. They are reliable, friendly, and definitely knowledgeable with any questions you may have. They are sure to get you the best price for your insurance, to fit both your personal life and your finances.

Very easy to work with a great price. We went to Farmers insurance and the customer service and knowledge of coverage was terrible so we switched back to Progressive. Progressive has competitive pricing and easy to use online tools.

My auto insurance company is pretty good to deal with. I have no issues with them and it is a reasonable price to pay. Also, their customer service is great and really helpful. It was easy to find a good plan for me and my family.

Seems to be pretty expensive. Trying to look into another provider now that my wife is 25. Seems like 25 is when the insurance goes down so it only makes sense to look for other options out there. Especially since our current insurance did not go down.

Progressive has consistently provided great service for me. They are consistently the lowest price around. They respond very quickly to start and work through a claim, no matter who is at fault. I have and do recommend them frequently.

We have three vehicles insured with Progressive. One of them is an antique and Progressive gave us the best rates. We did a lot of price and coverage comparing before we finally signed with them.

Progressive is a great auto insurance company. They helped a great deal with my mother's accident but the price fluctuated a lot so we might be looking for another insurance company.

I have had no issues with Progressive and they have always been extremely helpful and kind. I had one claim with them and they provided adequate help and guidance throughout the experience. I would highly recommend Progressive Insurance to friends and family due to their profound skills in customer service and their obvious devotion to making your experience with them as desirable as possible.

I have been very satisfied with Progressive for the past five years. All of the employees are very friendly and helpful. I recently had to file a claim. They handled everything great and never made me worry about any part of it. I would recommend them to anyone I know.

I am pretty pleased with my auto insurance. I haven't had no incidents so far with them so I can't be too detailed as to the crash side of the auto insurance. But with roadside assistance I have used and they come and help you - say you have a flat or dead battery or locked your keys in the car.

My company is always attentive to my needs, is easy to use and provides a number of great services. Also the online functions are easy to use and I always have my information with me via the mobile apps. I would recommend them to anyone looking for efficient service and competitive pricing.

Progressive has always been upstanding. One year I had three accidents and their concierge was amazing, I was given a dress recall car until I either had my car fixed or in the last case, replaced. I have never had a problem with them and love the snapshot discount! It saved my husband and I a couple of hundred dollars off our policy. Reasonable price for outstanding service.

I've been with Progressive for several years now. Their customer service is top-notch and their pricing is competitive. I could probably receive a lower rate elsewhere, but I appreciate how helpful they've been when I've had to file a claim. Having an accident or incident is stressful. They take the pain out of it by handling every detail. I'll continue to be a customer as long as I have a vehicle to insure.

Progressive insurance company gave me a great rate 1 year ago. This year they jacked my insurance up 30% because my mother cracked someone's tail light which cost Progressive $534. This is an example of accountants making decisions based on numbers and not giving a damn about their customers. Thought people should know the callous manner in which Progressive does business. Insuring two cars just went up $1,000 a year. I will move on to another provider.

Progressive Auto Insurance has good discount options including discounts based on how long you stay a customer. They have bundle packages that are easy to set up and they save you money. They have fair prices with a variety of payment options including 6 months pay ahead that saves me personally over $200 per year. Their customer service agents are always helpful and friendly.

Good, very good. I have never had a problem. I have three vehicles on there now and been customer for years now. Wouldn't leave them anytime soon and I recommend that other try them out - you won't be leaving soon.

Never had an issue with the company but also never had to use insurance. But I would recommend them to anyone I know for excellent customer service. And they answer any questions that I had when I had started the service.

Progressive offers great rates, and they also offer glass coverage, but it is not widely advertised. Make sure you call to get it added, if interested! I couldn't find anywhere to get the glass coverage added online. That said, I'm still quite pleased with the great rates we have consistently been offered. We fortunately haven't had to file a claim, but I do feel confident that Progressive will deliver good customer service, if or when we need it.

They didn't cover the one claim we have made. Our windshield shattered due to heat, which they claimed we couldn't prove. I feel swindled and no longer have faith in them at all. I will switch providers as soon as I can. I am a good driver with no accidents yet still have to pay an unreasonable premium which I feel is unfair. I would not recommend this provider to anyone.

Very easy to deal with in terms of customer service. Competitive rates are offered. They have many discounts that I can apply that I couldn't with my previous insurer. When I moved out of state they made my policy change very very easy.

It is a great insurance company and I enjoy having my insurance with them. They are some really friendly people and they care about how they treat you. It makes me tell many people about them.

I have never had to file a claim (yet), so my review isn't quite five-stars as I would like to experience this first. However, they have been responsive, easy to work with, and make paying bills an easy experience. I have found them very friendly and helpful when I have a question and clear on the policy terms.

My insurance is affordable. I haven't been in an accident, or had to file a claim. However, the different types of policies I am able to choose will be helpful in the future, as I plan to buy a new car soon.

Good, no issues. Easy to file claims, fast turn around. They are reliable and good customer service. Has been a good company, no complaints from them. Have been with them for a long time. Fast turn around.

I was in an accident this summer and Progressive was an amazing company to deal with. They were so helpful and they were very quick at processing my claim. I love it because they really help and the price is amazing as well.

Our experience has been easy. We pay the bill and they send us our renewal cards. We've never had to file a claim so we haven't had any issues with that. We have been with the company for five years. I have called and spoken with someone in customer service several times and have never had an issues. They are always helpful and answer any questions I have.

I've been with Progressive for about 3. Every six months the premium is steadily going up. So, I called to decrease my coverage which in turns should decrease my monthly premium. I only took out the uninsured motorist, and that alone was about $42 monthly. The lady from customer service that made the change said that I would receive the UM rejection form via e-mail that I need to sign and return to them. I never receive the document; so I can't sign it. They charged me $686.06 when I was supposed to pay only $353.04.

My insurance company has been very effective and has been there for us when we needed them especially during our time when we had our accident. Progressive was prompt when it came to taking care of our claim.

I have not had any problems with them. I like that we are able to get auto and renters insurance through the same company. Their website is easy to navigate, and their bills are easy to understand.

I have had accidents with Progressive and they are very thorough and attentive. They fought the battle for me and won back my deductible. I would recommend this company to anyone. The payments have not increased drastically over the years.

I've only just started using them. But so far I really like them. I was able to pay for 6 months up front and lower my payment by $80, which I really liked. They were fast in getting me my insurance, especially because I was getting a new car and would need to drive it right away.

Absolutely terrible service...Unfortunately I was involved in an accident with a Progressive Insured driver who claimed full responsibility for the accident. Progressive agreed to pay for the repairs my vehicle, but when the work was done unsatisfactorily they just ignore your calls. If you finally get a agent, like representatives of the Rochester, Minnesota office, you are ignored, insulted and refused any sort of rectification. I am glad that I do not work with Progressive and wish the rest of the public would move on as well. Flo is a tired, boring character representing a terrible company.

So far we have had great service through Progressive. When I caused an accident they eventually paid for the other guy to get a new truck and for the pole he hit. It took them time only because I was on a rental and the rental company was not corroborating. Another claim was when my husband's truck caught on fire. They did ok with that one, only if we wouldn't have known the actual value of the truck, we would have lost $3000.

We had Progressive Insurance and we're happy with them until they increased the price when we had to renew. We switched insurance companies and then came back to Progressive when we got a lower quote after our policy was up with Esurance.

Based on a credit rating ranked as fair, 658, never missed an auto insurance or auto payment in my life. I'm 56 yo and they dropped me three weeks after paying 6 months up front. I heard of this dropping behavior to get only the most profitable customers from many people.

My car was hit and the person who hit the car uses Progressive so I had to deal with Progressive. The claims manager handling my case did not respond to me for days and was VERY RUDE. I have heard of many unpleasant experiences with Progressive and experienced it first-hand this time. I am very happy that they are not my insurer but I do have to deal with them and it is a nightmare!

Great rate for what we needed - a SR22. Was very helpful when we had a wreck and got everything taken care of within a week. But Progressive was a really good company. Wasn't cheap with just 1 person on the policy.

They allow a lot of the issues to be resolved online which is nice for when you don't have time to call. I am not a fan of calling on the phone to talk with representative so I like the convenience of being able to get everything done online.

Haven't had a major problem yet and had the same insurance for over 3 years. They haven't made me pay more for insurance which is always appreciated and when I call, I talk to a helpful representative.

My monthly payments are reasonable. I am able to choose the level of coverage I want including the size of my deductibles. Whenever I have a question, the customer service is always polite and helpful.

I have never had a problem with the company! I'm very happy with my coverage. I've had my insurance for 5 years and have never had an issue. I was easily able to change my insurance when I needed the levels different for transporting clients in my car. I've looked and haven't found anything cheaper for me. I like having Progressive.

I switched from American Family to Progressive to be on a policy with my fiancee. At first I was mad that my rate was higher but it soon went down once we both added the snapshot device to our vehicles. Between two vehicles now we pay less for both of us to have full coverage than I had previously paid for full coverage on just my vehicle alone.

I have never had a negative experience with them. When we were sued by a party my husband was involved in an accident with, representatives were with us throughout the process. I made the negative experience have a small ray of sun.

I started a policy in August 2015, paid that month. I paid for the month of September. Then they cancel me in October because of underwriting decisions. I call to see what that was about and apparently they needed to ask me a few questions in order for me to keep my policy. Thing is they never reached out to me to ask these questions. They claim they emailed asking for my information but the only email I received from them was stating that they already cancelled me. So here I am with no insurance and Progressive telling me the only thing I can do is open a new policy because the reps can't do their jobs correctly. If they just called me none of this would have happened. Great customer service Progressive.

Progressive's service is satisfactory. They offer cheaper rates than competitors and snapshot discount is great, but you pay to use the benefits and really bump up your rate if you get in an accident.

Signing up was really easy. We were able to register and set up auto payments within a half an hour, covering both me and my husband. There was a time where we weren't going to be able to afford the auto payment on our insurance that month because of a financial situation, so we contacted them. We explained the situation and asked to cancel our insurance, and instead they offered to postpone our payment to when we could afford it, which I didn't think they were going to let us do. They've always been very pleasant and polite. And the insurance coverage for us is very affordable for just the two of us.

Progressive is easy to use, the customer service is outstanding, and the cost is competitive with other agencies. I have recently had need of multiple roadside services, Progressive responded quickly to get me back on the road.

I have been with Progressive for 15 years and have never had any problems with them and their claim service is top notch! It is easy to pay my bill online and getting through on the phone is very easy.

This is a great company. Great service. I was paying way more and they got my bill lowered. Also they have been very nice. I haven't had to use the service for repairs but they are there when I need them.

Quick response with claims but didn't provide best price and when I shopped, found a better rate for same coverage and called to cancel. I was told there was a better rate for the same coverage I had carried.

It's the best. They always listen to you. They are not at all expensive. I would highly recommend them to my friends and family. They always have your back. They call back asap. They make sure and treat you like a priority which is great.

I think they are fabulous! I have never had one issue with customer service. My premiums have never increased unexpectedly. I love the ease of the online options. I would highly recommend them to others!

WARNING to anyone reporting a claim to Progressive Auto Insurance that isn't your fault. If they feel you could have done something to avoid, they will make you partially liable. The other party, also insured through Progressive, ran a red light and hit me. I am now partially liable for the deductible and rental car because I did not look both ways before proceeding through the green light. WHAT?! I could not see the guy because there were two lanes to my left blocking my view anyways!

I started my policy with Progressive 1.5 years ago due to being initially sold on their reasonable rates. In the last year and a half, I have turned 25 and have had a clean record for several years now. Every month now, my rate seems to be steadily increasing. Overall, my monthly rate is now $100 HIGHER than when I began. I have spoken to more reps/supervisors than I can imagine, all ending in the same result of "sorry nothing I can do for you". Classic bait and switch and fraud if you ask me. I can not be more disgusted with these crooks and HIGHLY ADVISE EVERYONE TO STEER CLEAR. I was warned of this happening before I started my policy and deeply wish I stayed away.

We had Progressive and we're happy with them until our renewal came up and the price was significantly higher. We cancelled and got Esurance and then the price went up with them and we came back to Progressive as their quote was lower.

Easy to use and hassle free. Online support is great. The only claim I made was easy and went smoothly. I have not even considered switching since going with Progressive! Love them! Many payment options and very easy to navigate their website. They even have an app that can be used and they always email important info but never bug me down with junk emails. I have already recommended them to other people.

We only just switched to Progressive but they were the cheapest we found for having 3 cars with full coverage and a newly added teenage driver to our policy. They have some programs in place to help you receive discounts. I would highly recommend.

Progressive was on the spot to solve problems resulting from a collision and prompt to contact the offender's insurance company to guarantee compensation for my repairs. Many of my friends have had similar experiences and have consequently recommended Progressive to others.

If you get involved in an auto accident with a Progressive insured and their insured receives a ticket showing they are at fault, good luck! Progressive is only paying 80% of your car's total damage. They will come up with the outlandish/bogus reasons that you should be liable for the other 20%. It is happening to me right now and it has happened over and over again. The claims agent told me they do not have to use the police report as far as finding who is liable for the accident. From the number of complaints I have read here in Consumer Affairs it looks like they have become quite good at finding fault in others where there is none. Buyer Beware!

They are great. We had a car totaled by a drunk driver and had a check in hand the next day. They never raise their rates and always answer every question we have quickly. We have a 15-year old that will start driving in March and his rates are tolerable too.

I really like Progressive Insurance. They are affordable and are always friendly whenever I have to call them. There is hardly a wait time when I do call. They always ask for me if there is anything that I need and are always looking to help me with all my vehicles and anything else that I own. They are very competitive with their pricing and I get regular emails from them reminding me of my payment that is going to come out. Love them!

Our insurance is Progressive. It is good auto insurance. It has given us good and cheap rate. Service is also very good. They solve problem as soon as possible. Best rate and best in market.

Progressive is a wonderful auto insurance company. I love the easy to use website and that I can request all documents or insurance cards online and have them sent to me whenever. I have never had any issues with Progressive and would recommend them to a friend!

Have been a Progressive customer for 14 years and absolutely love the customer service. Although we have never had a claim, my wife and I have both been involved in accidents and Progressive stepped up and took great care of us. My issue is the fact we have full coverage, no accidents, great credit, no tickets, and have been with them for 14+ years, but they feel it is acceptable to increase my premium by 10% every six months. I have fought off the urge to get other quotes for the last 2 years, but after receiving my latest premium notice it is obvious that I am single-handedly paying for all the Flo ads.

I have had one claim with Progressive in the last 7 years and they were great. It was a complicated claim and they took care of it in a short period of time. There were several parties involved and once they had my info, they took care of everything without having to bother me. And they didn't raise my rates. I would recommend them.

It is a very good company. Anytime I have had a problem they have worked with me to fix it in a timely fashion. So overall I like them and would recommend them to anybody looking to shop for car insurance in the future.

They have always given me the best price and their website is very easy to navigate. Their insurance options are easy to understand. So far I have not had to make any claims or anything like that and I hope I never have to but the customer service professionals I have spoken to have always been friendly, thorough and helpful. Their option to change insurance due dates by ten days has been very useful to me personally. Overall, I am pretty satisfied with Progressive. One thing I would prefer would be that they would lower their accident question from five years to three like other insurance companies.

This really is one of the best insurance companies out there. They work with you through the whole process and make sure they find you the very best price for your needs. And customer service when there is a problem is excellent. They always make sure you have every opportunity to continue your policy and still keep costs at a minimum.

I used to have a veteran discount policy with Geico but due to a banking oversight I didn't pay and lost it after having it for probably 10 years. So I got Progressive at a much higher rate. It has been a few years and the cost has gone down some. I have actually thinking of seeing when my policy is up and see if I can get back to Geico.

We have been with Progressive for over 5 years. We have had no tickets of any kind. Last year I called them just to ask for suggestions about a ding in my door from a careless neighbor slamming her car door into mine when she got oFf her car. No claim filed, no money paid out. Then in January 2015 my son had a minor fender bender. A young teenager cut in front of him and then slammed on the brakes in the rain. He could not stop in time and ended up rear ending her. She admitted to him that this continues to happen to her and that this was the 4th time in 6 months for her being rear ended. All of this was told to Progressive. Didn't matter. Claim was paid, which was under $600.

I was treated like scum by my claims rep Jasmine ** and also service center rep Jordan. These people were very disrespectful unprofessional and disgusting. I was hit by a woman who took responsibility from the scene. On the other hand my insurance co. Progressive reps, treated me like hell.

They were very helpful when I had an accident. They made it easy for an insurance assessor to look at my car. They also did a very thorough job looking over my car after the accident. Payment was also very fast. I also liked their website. It was easy to navigate.

They have made it easy and low maintenance. I get to choose what coverage I want to pay for. I am currently on automatic payments so I don't have to do anything with my insurance until the cards come in the mail. I have not had many issues with my car though and have not had to use my insurance for anything yet.

Progressive came out far cheaper than any other insurance company when I compared them, and I have been happy with them since I made the switch. The only downside is that they gave an unspecified "first time user" discount on my first premium, and said they couldn't know exactly how much my premium would be after that. But I checked the next time I got a bill (six months later), and it was still a good bit cheaper than what I had been paying (that first discount ended up being $50 off the first six months). At regular price, I still saved another $50 every six months from what I was paying before.

One week ago me and my wife were on the highway and a faulty latch caused the hood of my car to fly into my windshield. I reported the incident on 10-3-15 on a Saturday and the adjuster made it Tuesday (3 days later). He did his job well. No one contacted me until numerous messages and days later or until I complained on their website. I have full coverage and rental. Since I was going to be possibly working out of state soon, I could not afford to be uninsured.

Love Progressive. No problems. Left State Farm for Progressive. Was able to get more coverage for my money. Snapshot discounts device was awful. Was disqualified for quick stops but sometimes those are inevitable. Wish they sent actual paper cards as I do not own printers.

My time with Progressive has been so great. Their customer service is fantastic and will help you solve any problem or question or concern. Would definitely recommend to someone looking to get auto insurance or looking to switch auto insurances.

I am incredibly dissatisfied with Progressive; not only is my monthly premium incredibly expensive, but my agent is USELESS. After being involved in a rear-end collision (not my fault, I was the party who was rear-ended) 5 months ago, my car is still not repaired. Why? Because my agent cannot do her job properly! Screw this company, they are no better than thieves who take your money and run. I have had to work with the other party's insurance company because of my agent's incompetence. SWITCH TO GEICO.

My agent of 20 years changed my carrier to Progressive after losing or cancelling his contract to represent Acuity who had been my carrier. The transfer was supposed to be seamless as I had already paid all invoices to Acuity in advance with a large carry-over to advance to Progressive. Suddenly I received a rescission letter from Progressive with rude language voiding all coverage back to the start date of coverage, claiming my bank would not honor payment.

I have been with Progressive for years and I am very happy with them. The prices are great and I love the convenience of my payments being made through automatic withdrawal from my checking account.

It's great. They are there whenever I need them or need to ask questions, and always are so happy to help me. The price I pay too is great! They have the greatest service I could ever want or need from an insurance company. I couldn't be more happy!

We previously had Progressive and switched to Nationwide to combine homeowner's and auto insurance. We were not happy with Nationwide. The prices were too high. After finding out that we could combine auto and home with Progressive, we switched back. Progressive has been helpful in getting everything set up. We've never had to make a claim so I can't comment on that. Overall, we are happy.

Simply they always do what they say they will do. My agent returns my phone calls and emails each and every single time. Darn good folks. The prices are very fair and they seem to never raise the rates.

Never used auto insurance policy from Progressive but the customer service is excellent or questions/inquires or paying your bill. Website is good too. Only have for 2 years so can't say more.

Progressive makes it easy to deal with nearly all issues online instead of needing to call or meet with an agent. That is my preferred mode. I have needed to make one claim in a dozen years and it was quickly and satisfactorily resolved.

It was very easy to get a quote and purchase my policy online. I got to customize my plan accordingly to what I could afford each month. I printed my insurance card and documents on the spot.

I was supposed to get a discount for going paperless, but they said they could not do it with my email address. They it would bounce back but I do get emails from them all the time. Have not had a claim with them.

My wife gets a call from a Progressive underwriting agent (Marcellia) asking many questions and stating that she is high risk (driver license over 10 years, no accidents or tickets), through what determination I don't know (sent a cancellation notice in the mail) and asks to send proof that she is married... I have never heard of this before now. "The cancellation of your policy will remain on the policy due to not having a permanent garaging location. Your policy is set to cancel as of 11/20/2015", was the next email reply to me. Really??? First you harass my wife by asking to prove wedlock, now prove where we live? That was the last straw. Progressive has lost our business forever.

Progressive has been an auto insurance agency that is easy to communicate with and timely in their responses. Customers are rewarded with positive driving habits and their rates are very competitive with other agencies.

I have had no issues to resolve, but I also have not filed a claim as of yet. I work with an in-town agent who has always been polite and when I first signed up with Progressive they explained my policy to me.

After an accident in September, my family was literally left stranded by Progressive. We were on the highway when someone stopped in front of us, leaving us with no options other than to break and hope the impact was not too bad. I could not get in touch with anyone from Progressive the day of the accident. We had to call someone to drive 2 hours out of state to pick us up at the police station. The next day, I finally was able to submit my claim. I waited two days and heard from someone within their last hour of business. The claims rep seemed more interested as to why I was traveling out of state than the car. I had to send IRS tax papers and utility bills to prove I was not lying about my state of residence.

I love Progressive. They offered us the lowest quote and the best service! Not only was their quote lowest but their customer service the highest! Highly recommended! They continue to provide the lowest quote when we try every 6 months.

I have only had insurance for the past 9 months and it is my first time owning a car and requiring car insurance. I have not had any problems thus far and I believe I am being charged a fair amount.

We've been loyal customers for over 5 years and have never been late on our payments. We just received notice that Progressive is refusing to renew our policy due to too many claims, 3 out of 4 of which were somebody else's fault! They also claimed a 5th claim that I ended up not following through with because the damage was minimal - they didn't pay a dime on that claim and they're still filing it as a claim against us! What a terrible company to penalize its customers for wrecks that aren't their fault. So, if you go with Progressive for your insurance carrier, better make sure nobody runs a red light and hits you because they're going to penalize YOU for it!

I paid a lot of bad quality insurance. It cost me $167 for insurance and towing didn't even come with it. I had to pay $91 out the pocket for towing. The only thing that was cover was a jumpstart!

Always fast claim service. Convenient online services. I liked the automatic bill pay. When we hit a deer our truck was fixed within a week. And it was a very smooth process. We even got a rental car to use.

I have had Progressive Insurance for over 10 years. I started out with Geico then moved to Allstate. I was completely unhappy with both especially since they raised the price of my payment without contacting me. Once I moved to Progressive, I have never had an issue. The prices are much better than other insurance companies. The customer service associates are very friendly and knowledgeable. I was in an accident once and they went over and above for me. I was in the middle of moving to a different state and they worked with me. They even called me once I moved to check on me. I don't think I will ever switch again!

I haven't had any problems with them really, I haven't been in an accident before so I really haven't talked to them that much. I wish that Progressive had clear language, meaning you're covered means you're covered. Overall though I am ok and satisfied with Progressive as a company.