Progressive Auto Insurance Reviews

They added a random person to my policy and requested $211 for policy change. They claimed that they've sent me mails and emails. I was out of the country so obviously the mails were useless and they sent 1 email that did not look anywhere near important enough to bother looking at. When I got back to the States, I called to ask why my policy is getting canceled and why the random person was added to my account, they said that person was automatically added because they had the same address, and my policy is getting canceled because I'm not paying to the $211. I requested the random person to be removed from my policy so I don't have to pay the amount that I don't owe but they said the underwriting department who is the only that could remove someone from my policy is closed today so there's nothing they can do and my policy will be canceled at midnight if I don't pay that amount that I DO NOT OWE.

The worst insurance company I've ever experienced in my 48 years of driving. Do Not, I repeat, Do Not do business with this company. They are horrific to deal with. Be forewarned, they have no empathy for you as a customer.

Do not get Progressive Insurance and cancel if you have them! - The Progressive claims process is a nightmare! It was not efficient, as the Claims Adjusters do not do their due diligence in properly gathering all the information, while providing horrible customer service by ignoring you along the way. Specifically, I was assigned to MARLYN **, as my Claims Adjuster and it took her over a week to even reach out to get an initial statement of what happened. My case was closed by Marlyn and her Supervisor, Jacob **, approx 30 days after my incident happened without ever talking to me. They made their decision of fault without a timely, nor thorough investigation.

I had been with this company for the longest time - more than years. However, their Premium keeps going up even with a clean driving record for all 3 drivers. I'm going back to All State's milewise program.

They added a random person to my policy and charged me 2.5x the premium. They did this without ever being in contact with me to confirm. Just did it. When I called in to deal with it, the rep hung up on me.

I have lived with my parents, with roommates, or in apartment at my parents since I have been driving (9 years). I have had Progressive for at least 7 of those years. Just recently, the company added my 17 year old non-driving sister to my account without my approval. In August my bill was around $65, in September it was $217. I talked to the company and they said they would not refund the money. Beware, this company, and others will mine for your data and add drivers to your account without your approval. They say they send out memos, but I did not receive any memos. I knew nothing about it until I got the bill and it over drew my bank account. Today, they say that they will refund $65, but that is all even though they made the mistake. I cancelled the account and went to Geico and got the same coverage for less money.

If I could give Progressive a zero, I would. They increased my payments without any reason—no incident, no tickets—just an unjustified hike. When I decided to leave them, they tried to charge me extra, even though I had paid everything I owed. They then sent this "debt" to their own debt collector, Caine & Weiner. Despite me providing proof of my payments, the collector still tried to charge me, and their manager was incredibly rude. It’s clear that this company has no regard for fair treatment and seems to be more interested in taking money unjustly. There needs to be oversight and discipline from some regulatory body to stop this behavior. Unfortunately, they seem to make a habit of taking people’s money unfairly.

I will never recommend Progressive to anyone. I was in a wreck and had my vehicle repaired at the body shop. I went and picked it up at the end of the work day. I paid my deductible before driving. Bad mistake! I contacted the GM of the body shop which said bring it in Tues and will fix the issues. He fixed the body shop issues but the mechanical he told me to take to my shop of choice. They sent in the supplement to the adjuster which declined it saying prior damage. They declined fixing it. It was not prior damage they are assuming. The vehicle had no issue before the wreck. I have never missed a payment for my full coverage insurance. I paid my deductible like I was suppose to. Progressive does not stand behind their customers.

Progressive lacks courtesy and genuine consideration for their customers. Do not recommend them for insurance. I had been with Progressive for over six years. When my daughter turned 18 in August, they automatically added her to my policy. She did not drive the vehicle and apparently, they sent some mailing in July that I did not receive. I only saw the change after the policy change occurred.

Expect absolutely nothing from them. 8 days and no help with a rental car. 8 days and my car has not been looked at. 8 days and not one thing that I have been told has been true. An appointment for the adjuster, according to Progressive, was scheduled for Monday, then changed to Wednesday, then Thursday and Friday. Today they are saying at least 5 more business days. They have delayed the process every step of the way and now my claim is back to the "received" status. Absolutely maddening. Filed a complaint with the insurance commission and will be doing the same with progressive and BBB and whatever other platforms are available.

arrived. He took 15 minutes to get my car on the way and his shop was 5 minutes away. I ended up waiting 3.5 hours. I made 15 calls to people who don't understand you and interrupt you, no matter how many times you ask them not to. They are just plain rude and not professional by any means. When someone handling the complaint called me all they could say was Sorry for all the hell I went through.

Honestly I would not recommend this company to anyone...Talk good, however it's the complete opposite. This company should be shut down and put out of business but that is just my personal opinion. Beware!!

Progressive scammed me out of money. When I contacted them they gave me the runaround and were very rude and not helpful at all. I paid my policy in full for 6 months to save money and after 2 months they made a "policy change" and added $34 a month then they added a $10 late fee to that and did that every month without giving me notice. Apparently I should log into my progressive account every month and check if they decided to charge me more that month, even though the agreement was made and I insured and paid in full for 6 month. What made it worse is the rude and unhelpful customer support.

It's mighty funny how your insured can admit fault one day and completely ignore you the next. Your insured hit my car on Monday, September 2, 2024 and now Progressive is acting like they won't do anything because their insured is refusing to answer phone calls or call them back. I have gotten the police involved now and my insurance is going to take care of my car and have to go after Progressive. It's really sad that your rep, Sherida **, is too busy "handling claims" to make mine any kind of priority. If she had just listened to me, she could go back to Progressive's recorded phone call on Monday and hear how their insured admitted to hitting my car repeatedly while I was on the phone trying to give Progressive the information. Sadly now, TN Farmer's, my insurance, will be going after Progressive now.

I signed up with Progressive in Jan of this year. Also signed up for the snapshot program. In this program, I am supplied with a device that plugs into my OBD terminal and monitors my miles and braking / acceleration habits. This is very typical of how AI measures you as a risk but my main goal was to find an insurance company that would rate me properly for the extreme low miles I put on my car.

I had called to request a change in my policy and it took four calls to finally get the change made. The first time I called I was on hold for 46 minutes and 5 seconds, I got tired of waiting so I hung up and called back. The second phone call I was on hold for 41 minutes and 13 seconds, got transferred multiple times and then put on hold again for 21 minutes 10 seconds, and then 14 minutes 23 seconds. The representatives there are ignorant of their job duties & the wait time is the unacceptable!

Moved to Progressive mostly because of aggressive pricing. These one star reviews are scary, but so far so good. When I price shopped in the past, for over 20 years State Farm was the best buy. But this time, Progressive was 33% cheaper, so will give them a try!

My wife and I split up and she moved back to Virginia. I am in Florida and my agent refuses to remove her from my policy unless they raise my rates. She on the other hand buys a car in Virginia, and insures it with Progressive on a separate policy. Then at renewal time they add her policy to mine and demand divorce papers so now I am paying for my ex-wife on my policy and they are trying to add her policy to my premium. Time for a change.

Stay away from Progressive. I have never been so disgusted with a company. I ask for help and I get snotty rude responses. I am done. I am in the process of cancelling all my policies. Their answers were “not our problem”. So yeah look elsewhere. Anywhere. It is my mission to save people from this pathetic company, do not believe fake reviews on their site.

I just called 1-800-776-4737 and spoke to Beth for 25 minuets. For 20 minuets she explained to me that I owed progressive $900+ that was removed from my bank account today 8/20. She clearly stated that I was not owed a refund. After an extremely frustrating conversation that Beth told me many...many times that my policy rolled on the 16th so I am just paying what I owe. Email received by Progressive Aug 17 10:51AM central. Policy cancellation confirmation - Confirmation ** submitted 8/12/2024. Effective 8/15/2024 12:01am. Email received by progressive Aug 18 11:13PM central. Policy canceled at my request. "*Please note that you no longer have insurance with us effective 8/15/2024."

Progressive is the worst insurance co. They take advantage of people and are not on the customer's side. I have been with Progressive for a few years with full coverage and my veh was in an accident because someone hit it, and you all refused to cover it. On top of it, they increased my premium and charged me after I cancelled. This is taking advantage of people and I am a mother with 2 children trying to do the best I can. I always pay on time and thought Progressive was an integrity driven company. I will be sure to tell as many people as I can.

I got this insurance a few months ago. It's the most expensive of any of them. I also called because I was flat broke, I had lost my job and didn't have anything in my account. I was just able to make it to my new job, but my gas tank wasn't full enough to get home. I literally just started this job and hadn't gotten paid from it yet.

Stay as far away from Progressive Insurance as humanly possible. They take the money out every month but when it comes time to help you out they find any reason not to pay. They left me flat on my face with zero help and even left my car stranded at a mechanic facility and said it’s not their problem to tow it back to me after it was evaluated. I get asked hundreds of times a year who I recommend for insurance. And my answer moving forward is ANYONE BUT PROGRESSIVE.

This was the first time I ever got into an accident when I was driving and the first time dealing with an insurance company in this manner. This has been an awful experience from day 1. The lady who took my claim was rude and had an awful attitude. She determined that my car was totaled by looking at a picture and got mad because I wouldn't let them take the car from the garage until the adjuster checked it out. Over 2 weeks later the adjuster went and determined that my car was not totaled and it was a good thing that I didn't allow them to take my car. I even apologized to her for frustrating her and she continued to be rude like I was taking money out of her pocket.

DO NOT GET INSURANCE THROUGH PROGRESSIVE!!!! They will rip you off, they will constantly change your policy and put these astronomical prices down. Their underwriting is a joke. I suggest you stay far away from this insurance company, their employees are rude and no help. I will definitely never recommend them to anybody, and I work in the automotive industry.

They definitely scam you to get more money each month. I insured my 3 vehicles with Progressive. I enrolled in the auto payments for a discount. The guy who set my account up said my debit card had to be a brick and mortar bank. No problem. I used my First Citizens account. The initial payment went through fine. The second payment went through fine. The third payment didn’t come out and I noticed this within 2 days of it not coming out so I called. They stated there was a problem with my card. While I was on the phone with progressive I called the bank. The bank stated nothing had tried coming out and it must be a problem on their end. They used the same card to make the payment with no problem. My bank even stated the funds were available on and before the day.

I contacted an independent agent and He quoted me $1,116. I paid him via credit card. When the binder came the next day it had rated me and now wanted over $1700.00 now claiming that my $1116.00 was a partial payment. I cancelled the request for insurance immediately since I know for a fact that I have no incidents, tickets, or points on my driving record. Progressive has kept the money and has not credited my credit card account. This is just a warning to those that are thinking about doing business with Progressive Auto Insurance.

Progressive Customer service was very dishonest with me. I have a 1.4 M dollar home, 4 cars, and a 2024 Honda Motorcycle insured through Progressive. This encouraged me to shop around so I now mean that I HAD all my things insured with Progressive until today. Found much better coverages for everything with lower rates through State Farm. Switched and saved over $2000.00/year in total and the representative was just like Jake on commercials! Very Happy and going out to spend some of my Savings!!

I am writing to express my deep dissatisfaction with the service I have received from Progressive Insurance regarding my car insurance claim. On June 12, 2024, my car was flooded in the middle of the road. I promptly arranged for a towing company and contacted Progressive. Despite my persistent efforts, it took until June 17—five days later—for the adjuster to arrange for my car to be towed to the body shop. During this time, I had to rely on a rental car.

I had the worst experience with Progressive. I purchased an auto policy through a nice agent, and it started on 6/30/24. Ten days later, I received a letter from them asking me to call regarding my older son, who is not listed on my policy. When I called, I spoke to an unprofessional representative. I explained that my older son lives on his own and has his own auto policy.

Terrible experience with Progressive. A person hit my car with this insurance and they just make excuses. Last was they couldn't get in touch with their own policy holder. I have a boat policy with Progressive but I won't be renewing if this is how they handle claims.

I had a auto policy with Progressive and they supposedly were sending me paperwork asking me for more information for my policy? I've never had a car insurance policy ask for more information after starting someone on their policy. Ultimately they couldn't reinstate my policy that they canceled for no reason. I had to restart a new policy with them and it cost me $117 more than what I was paying literally the day before. I was very upset and they couldn't do anything about it. I will stay with them 6 more months, but after that, NEVER AGAIN. I had surgery for my SpED kid the day they canceled my policy and they had me crying and begging on the phone. Very sad moment and well taught lesson. Paperwork wins everytime though so I will be suing them for they did. They had no reason to cancel my policy. They did not reach out to me. I am upset.

So anyone looking to switch to Progressive Insurance or if you have Progressive Insurance...I highly suggest that you shop your price... We had been with Progressive for over 10 years and rates just kept hiking every 6 months until this time the rate hike took my auto policy over $500...I decided to shop the price and found 2 different companies that gave me the exact same policy for under $300... This was 1 month ago... Today I received a bill for under $17 that said final notice before we send to collections...so I called and inquired about said $17 and paid it and asked how after 10 plus years of auto drafted payments never once late, I can receive a final notice before collections 1 month later... Mind you my renters Insurance is still through them (for now)...

Progressive Insurance are the largest insurance scam companies that exist. I called 7 times on 7/10, on hold for over 4 hours and they did not renew my policy that was clearly their fault. The customer service department is clueless and most uneducated staff in the business. Underwriters are even worse. Stay away from Progressive as I have removed several properties immediately on 71/0 and plan to remove 6 vehicles as well from Progressive in the future. STAY AWAY!!!

Horrible claims department, lied to me multiple times. Claims agent does not follow up on emails and calls. In addition to being lied to I had received conflicting information from their employees. Then when I asked to be transferred to a supervisor I got someone that was out of office, their out of office directed me to another person that was out of the office. Emailed the rep and I was told that all managers in claims were in a two day meeting, how convenient.

Progressive is a ripoff. They do not employ local agents to help in a crisis because all correspondence is conducted online. Please people, read all the reviews and you will discover a very very mediocre company with poor customer service. Additionally, just observe their "corny" and ridiculous TV commercials. The lady in the dark black hair looks like "Elvira" Queen Of Darkness. This Company will harass you to bundle services. Watch out, they are After Your Money!!!!

I had signed up with them in May and received a very competitive quote. I paid in full to get the maximum discount for the 6-month policy, 2 months later they raised my price over 100% more claiming I had additional drivers on my vehicle. I have provided documentation that was not the case but they cleaned the state of Delaware does not allow this. I was lied to.

If I could give zero stars I would. This is the worst customer service with business I ever experienced. I wouldn’t recommend no one to them ever!!!! I will not be returning with them. I have dropped my policy!!

Here to report (once again) the fraud operated by Progressive, which operates Price gouging, as they notice that people return to their original quote, few hours after the initial estimation. I got a quote on June 30th for 294,50US$. For some personal reasons, I did not manage to pay on the same time (important element, as you will see in a bit). Progressive sends me my quote and confirms my price. Today I click on the link they sent me and…surprise surprise! The quote has been price gouged across all dimensions and it is 15% more expensive in just 4 days.

I was involved in a car collision. I was hit from behind and pushed into the car in front of me, traffic was moving but the car in front of me came to an abrupt stop so I had to do the same. The car behind me did not, the crash report says the same thing. Progressive received my crash report but apparently now the driver who hit me says it was not her fault. Her insurance company is State Farm, they are not claiming liability even though I was told their claims adjuster is out of town for 2 weeks so how can they say the driver who hit me is not at fault and if they did a virtual investigation why can't they talk over the phone about their findings?

In march 6 I was involved in a crash, the company Progressive recognized full responsibility and sent a lady to check the car, who said that it would arrive in the afternoon and it did in the morning and she didn't knock on the door, nor did she identify herself, I saw her it was on the camera, but since I was authorized I didn't say anything, so she goodbye and left and about 5 minutes later I saw her being loaded into my other car filming, which opened. I don't how because the car was locked so I violated my property, my privacy, thank you very much, or at least know if I should report Police, because I repeat, I don't know how you opened the car if it was locked and that has me very worried. Thanks.

Snapshot is a scam. Was told I must accelerate uphill towards a red light or it will record as dangerous driving, which is nonsense and illogical. Progressive customer service is awful and does nothing to address concerns. I have been a customer for all of four weeks and will be switching in the morning. Awful company. Avoid the scam that is Progressive.

Just bought this policy as a new single driver. Answered all the questions. Didn’t think there was a problem until I got an email saying that it was suggested I was letting my ex drive my car even though they knew we were four hours apart at this point. I asked why after I told them before three times that we were no longer together and lived four hours apart, and I was told it was because most of their drivers lie to get cheaper coverage! I will not be renewing this policy. This really disgusted me..

I had a deeply disappointing experience with Progressive Insurance that has left me feeling utterly let down as a customer. Without my authorization or consent, Progressive added a driver to my policy, resulting in an unexpected cost of over $300 on my part. When I reached out to Progressive to rectify this egregious error on their part, they not only failed provide a solution but also showed a complete lack of empathy towards my situation.

They get me as a full coverage. I been told later there is different kinds of full coverage which is not explained to me at the beginning. They lure me to get it and find out a whole different thing which never explained to me. Stay away from this insurance.

My car got stolen on 6/13 and it is currently 6/22. The Progressive representative has yet to go to the body shop and inspect my vehicle. They are aware I don't have another form of transportation, and now the person I was in contact with will not reply to my emails or texts. Not timely at all and customer service sucks.

Terrible car company if you own a used vehicle. Probably alright car company if you own a new or close to new vehicle. Progressive severely undervalued what my car is worth and therefore only offered to total out my vehicle for one-third of what I could sell it for on the open market. The damage? A small dent in a panel and a broken axle from a hit-and-run. Beware of Progressive. They're super convenient and easy to use; however, when it comes time to actually settle a pretty simple claim, they will fail miserably.

Progressive use to be a good company. They have become very expensive and I’ve not experienced good customer service. Long and misleading wait times. Customer service reps pretend they want to help get you a better deal with discounts. Keep you holding on the phone until you get discouraged and hang up. The first 6 months my quote was 200. I barely drive as I work remotely and places are local to my home. After 6 months they went up to 228. Customers are being ripped off with these prices. The insurance cost is almost as much as my car note. Not to mention, I also have a rental policy which is billed separately. I do not recommend Progressive as a good insurance. Shop for the best price.

Was notified by email that my policy would be auto-renewing. When I reviewed the renewal information and payment schedule when I received that email, it reflected a similar amount to what I had been paying on my policy on the determine payment schedule. Then, for the first payment of my renewed policy I was notified they were trying to pull twice the regular payment amount as what I was anticipating and had paid previously. When I looked at the payment schedule at that point, it had changed to twice as much as my last policy for all payments going forward. When I looked into further detail, they had changed my coverage to much more than I had ever elected previously. I updated my coverage immediately, and called customer service to see if they would update the first payment, given the situation. They refused. Super shady and unethical way to do business. Will never be a customer of theirs going forward.

Progressive snapshot device damaged my car battery and I'm not compensated, Progressive added new charges for no reason after paying in full for 6 months, keeps increasing premium by significant percentage for every renewal. Customer care agents deliberately adds more coverage and increases premium and charge more. I never had any violations or claims however progressive increased my premiums for no reason but after purchasing new policy I paid a different amount. Progressive took over a month to get driving records for the licence no. ** (added my wife who doesn't have a licence, but a mandatory field) only to tell me that it's not a valid one and charged $298 more. I found nothing good about progressive after being with them for over 2 years and they give you badges and charge more.

I've been a customer for 20 yrs and never had a claim until last November. My claim agent Brian was an idiot. Never got back to me. Almost every year there was an increase in policy charges. Cancelled them and went somewhere else. They wanted to charge me $7.43 due the way their system is set up. Got the charge down to $1.43. What a joke. Progressive sucks!

I hate writing this as I’ve been with Progressive for over 20 years with no issue, however, I recently had a bad experience others should be aware of. I got in an accident and multiple warning lights chimed and flashed on my display and dashboard and the front end was damaged. It was towed to a body shop Progressive recommended. I got a call from the body shop that it was done. When I picked it up all the same lights flashed and chimed and it had a bad grinding when I drove it. They said that was mechanical and needed to be looked at. The Ford/Lincoln service center did an analysis and said it needed an ABS module and it was not drivable. Progressive has refused to cover it saying it was not a result of the accident. I had a perfectly functional car before and now it is not drivable. That is a very concerning issue that others should be aware of.

I have been with Progressive since 2019 at the end of 2023 my car insurance increased $49. I called and the agent told me that it has increased worldwide. I told the agent there was not one email sent about an increase to inform your customers. This has not one thing to do with my driving but just because I want to. Then I looked at my bill and guess what increased another $8 for no good reason. So after a long 5 years discounts suck I went with another insurance company. So think hard before you go with Progressive. They do not care about you as a customer.

I paid them by card in instant. After cancelation (high cost for poor coverage) they told me they'll sent me a check after two weeks, which after 6 more days hasn't arrived yet. It will take few more days for the money to enter back my account after I will deposit the presumed check when it will arrive. This is how they tried to prevent me to go elsewhere, and I needed to buy insurance from another vendor with other money... I am waiting by the mail box now.

DO NOT go through this company!!. Please save yourself the headache and time! Full of lies when it’s time to “fix” the situation. They give you the run around non stop, very rude and nasty!. PLEASE I’m trying to save you the trouble. Find another company!

I thought Progressive was trustworthy and great, until they tried to sneakily add my daughter, that does not have a license to my policy. When I called them about it, their underwriting department person was very rude to me and insisted that they did NOT just add her. I told him that they did, because they did NOT speak to me before doing this change. My payment jumped from $150 a month to over $300 per month! I then spoke to customer service via chat, and she insisted that my daughter, without a license, is required to be on the policy, because she lives with me! I immediately cancelled my policy and they were more than happy to lose me as a customer. Not a care and not a hesitation.

I called in to cancel a policy as the policy holder was non-compliant on payments and I was basically paying for their monthly fees. On the contract it even says that the authorized credit card holder has the right to cancel the policy by calling a rep, sending a letter, or accessing the policy online. So I tried calling in to cancel the policy. I talked to Kiarra, who consulted with their manager Ingrid.

Progressive billed me for coverage I never ordered. When I caught them on it they refused to write me a credit for the money they owed me. They had no explanation for why they decided to bill me for coverage as a ride share driver. The agents on the phone have zero leeway to help you and they never ever keep their promises.

Was an Emerald loyalty member, Progressive did not handle my weather claim in a timely manner. Had 4 different agents texting me but never available. Had to make another claim as months passed without fixing the issue then they bullied me saying it was a collision. It was not. They covered the second claim then charged me 150 extra on renewal even though you are supposed to get accident forgiveness. Very bad business and difficult to get help.

I tried to call and get a quote. What a big waste of time, I was on hold for 10 minutes before I'm told they have to transfer me, she assured me I wouldn't be on hold again and yet I was for another 5 min before I hung up. I'm trying to give you my business and you transfer me to several people and make me wait on hold for over 15 min??! No thank you!

The bodywork on the car was good.

I was hit by a guy with no driver’s license in Houston, TX. He only had a Mexican passport and was driving a car insured by Progressive Insurance. A state trooper told me that 60% of drivers in Houston DO NOT have a DL!! It was a hit and run accident. Progressive denied the claim! My uninsured motorist coverage did not apply because the car he was driving was insured and belonged to his wife. Lots of "in FLO of $$, but no outFLO" to pay my claim. I use my car as a billboard letting everybody the company sucks! Beware of illegal drivers in Houston.

Absolute nightmare of a company. I will never ever ever work with them again. They charged me nearly $600 for one month of insurance, unbeknownst to me, for ONE car with NO tickets or violations on my license. This was ten times the amount that I paid prior. They increased my premium by hundreds of dollars because they said I “didn’t sign the uninsured motorist forms”, which is a lie. On top of this, they never notified me and even had the audacity to tell me they didn’t have an email on file to notify me, which is a load of crap since I’ve always gotten emails from them for the SIX YEARS I’ve had their insurance. They only told me all this when I tried to cancel, and then all of a sudden I was being charged almost $600 for less than one month. They dragged on my cancellation process for weeks, getting themselves more money, and I talked to several supervisors who were unwilling to do anything about it. AWFUL customer service. Absolute nightmare of a company.

Don't take Progressive auto insurance, when you have a claim, they want to give you wherever they want, it's too expensive and it's not a Quality responsibility auto insurance, I have been using this auto insurance 1 year

PLEASE STAY WAY. Terrible experience with Progressive. I recently had the unfortunate experience of dealing with progressive after my car was involved in an accident in FEBRUARY 22. I cannot stress enough how disappointed and frustrated I am with their handling of the situation. First and foremost, their estimate of my car as a TOTAL LOSS was completely inaccurate. Not only did they undervalue my vehicle, but they also failed to consider the possibility of REPAIR. This left me in a difficult position, as I now have a CAR THAT I AM UNABLE TO USE BUT STILL HAVE TO PAY FOR.

Absolute worst claim service I've ever seen. Ask most body shops if you don't believe me. 90% will not work with Progressive (I call them regressive). 3 months later still no repair settlement and won't honor any estimates. Adjusters come and pick your entire vehicle apart, for blemishes to degrade their estimate. Absolutely bonkers. I cannot believe this place is even allowed to operate. I'll guarantee that 90% of 'happy customer' reviews are fake.

Horrible company to deal with, billing issues. Left them over billing issues, came back and they did it again, shame on me I guess but I am taking my home, auto, RV and motorcycle insurance somewhere else…..Anywhere else.

From January till Now (May) I have dealt with the most vile, and rude customer service members that I have ever dealt with to date. Calling for some information, clarification, or documents is like you are calling them on their personal time off on the weekends when they are spending with their family, and not on a Tuesday at 1pm. Every call, either with the person in charge of my claim (Kierra), or just calling into customer service and getting a random rep has been met with animosity right off the bat, male and female CS alike. Which is very confusing, because I do not approach them in such a way. Really considering leaving Progressive because I should not have to fight to get some information.

Canceled my son's auto insurance policy a few days before it was to expire due to him relocating out of state - and was charged $50 for a cancelation fee - even though the policy was paid up in full. Was Never told if it would have been left to expire in 3 days - there would be No charge. Hope the $50 was worth it Progressive - Canceling my other policies with you and never using again! Cancelation FEE was never stated!!

This is not the insurance company you want. They lie to you and threaten you. They added my roommate to my policy without consent (nowhere in the policy does it state they charge you if you don't report who you live with). Upon calling they made me feel like a criminal and said they would report me. I filled out an exclusion, my rates will go up $75 for doing this, otherwise I will have to pay $3000 for my roommate.

#progressiveinsurance #autoinsurance #automotive❗️❗️SCAM ALERT (SNAPSHOT PROGRAMS): Stay Away from Auto Insurance SNAPSHOT Programs with your Auto Insurance Carrier. Apparently with your car is lost, even in a NO FAULT Accident your Premium will GO UP, when you have to remove your lost car, because of the SnapShot Program Discount. Lost my Car to a Hit and Run Driver, had to junk the Car, remove it from my Insurance because it's no longer drivable, Insurance Premium goes up because of the Snapshot Program no longer applying to the Lost Car, even if you're Not at Fault. (Progressive Insurance) They don't bother to tell you this upfront.

I received another increase for no reason, so I called the customer support. The people on the other side of the phone have no idea what they're talking about, I was told that my rates went up due to: inflation, labor cost, and claims in my area. I said that CPI was 3% for the last 12 months and I'm fine with this increase, but where is 27% coming from, representative couldn't tell. Progressive net profit was $3.8 BILLION in 2023, a 456.41% increase from 2022. So please don't buy into: additional claims or inflation nonsense, it's simply a lie. Extremely disappointed in a public company that ripping people off. And their average employee is not making a buck either.

I got my commercial policy with Progressive and after one month my monthly payment keeps increase. Progressive took advantage of my desperate and dire need for insurance for my family business which is our lifeline. I feel deceived by the company and wouldn’t recommend them to my worst enemy.

THIS COMPANY WILL PULL MONEY OUT OF YOUR ACCOUNT WITHOUT YOUR PERMISSION!! NEVER ENROLL IN THIER AUTO BILLING! And when you try to call to have the payment they pulled corrected, they will keep telling you that they cannot do anything because not enough time has passed for them to be able to correct it. Then they will load you up with fees and charges for the missed payments, when they are the ones trying to fraudulently pull the money to begin with!

Raised my rate only 2 months after getting my policy from $394 to $474, no accidents, no violations, no tickets, no warning just because there was an increase in accidents in the area I happen to have signed up for Progressive insurance. It takes me 4 hrs at work to make up that increase for something I have no control over! You are messing with hardworking people's lives, there should be laws against this money grab!! I trusted Flo but not no Mo

Do not use Progressive. They lie and then they do not admit it when you catch them. All they care about is making money off their policyholders. I caught them in a lie and now they just do not care. I would like to give them ZERO STARS.

Ok, this is complicated. First I would like to say that I do not appreciate the deceptive practices that can be committed by this company. Some context, I rent an apartment suite above a garage at a single family home. My household includes just me. My landlord's son just obtained his driver's license. Progressive, without asking or communicating, placed her son onto my insurance policy, which prompted a dispute from me. This dispute elevated. Progressive explained that all members in the household were required to be on my policy. I debated this. After not only insisting, and actually placing him on my policy I provide them with proof of insurance. Being that they were trying to charge me insurance, and his mother insurance company was already insuring him, this creates a deceptive practice of double dipping.

Guys, I don’t recommend anyone to take out insurance in this company. First that the value changes every month. There were months that I had to call 10x to find out what happened. Second I tried to change my windshield and my coverage didn’t cover and ok, I upgraded the police to try again because it’s my first insurance. I’ve never done that. You believe they called me and started threatening that they would have an investigation and stuff. No problem, I paid out of my pocket. I did it wrong. Yes!

Do not trust this insurance company to help. They added a random person as a driver to my car policy WITHOUT my consent. Luckily, I was viewing my account to make a change of address and saw the extra random person. When I called to ask what was going on, they stated the reason for adding her was based on a report that her information was "similar" to mine. They put it on me saying they had sent me an email. (Now, I did not see this email BUT WHY GO AHEAD, DID I RESPOND?) I never confirmed or reached out myself to add another person on my policy. How dare they because Had I not caught it, they would have charged me for it on my payment date. Now I am canceling my account with them because when I called customer service to remove the person - they told me I needed to fill out a form and it would be a few days to process.

I purchased insurance with Progressive and later needed to cancel as I sold the vehicle. They issued a refund check, and I deposited said check. They put a stop payment on the check, which caused multiple fees, and have refused to cover the fees their actions caused. NEVER do business with them.

I was involved in an accident May 2023, where the police report clearly indicated the other driver was 100% at fault and insured by Progressive. I provided the Progressive representative my bill. I did not hear back and I forgot to follow up. I reached back out Feb 2024 to find out Progressive is waiting for a third party to call them. I called the third party and was told they provided Progressive the information needed to move forward. I asked the Progressive representative to call the third party and shared what I was told by them. I was told by Progressive I needed to show proof I paid the bill.

I have had Progressive for a few years and felt they were good. But my thoughts are different. My 2010 Kia Soul got vandalized in October 2023. Today is 4/14/24 & I still do not have my car because they say it's fixable, but waiting parts. Last I heard from my rep by email was 3/6/24. So they're good as long as you don't have a claim.

I tried to get a new quote for my insurance at which point they kicked me off of my old policy and escalated my quote review to an ominous under writing team that no one has a point of contact for other than email that they take "2 or more business days to respond to." In the meantime, I have no insurance, and while all I want to do is pay them the $300 plus I have been paying them for the past 6 years, they tried to renew me at $580 a month. No one can tell me why their underwriting team needs to review my documentation that I must submit (even though they already have full access to everything they've asked for) just that there is nothing they can do and maybe I should find somewhere else for a quote. At this point I've already invested at least 4 hours in trying to get requoted, and I'm being sent into the weekend with no insurance.

Terrible customer service. I called in for my policy and firstly, it was unusually difficult to get through to a human. I did not have any issues that the automated service could direct me to. Finally, when I was able to get a human on the phone after several tries, the woman who answered was curt, and did not want to help me find what I needed or to be bothered with having to provide it to me. She literally asked if I was logged into the website. Of course I was. They have grouped all documentation together in one massive dump that customers have to sort through with a fine tooth comb, having to open up every attachment in the long list (pages and pages because they have grouped in emails, bills, notices, updates, etc.). She was very rude to me. I finally asked her, can't you just email my policy to me? To which she replied "No, because you should be able to find it right there." Just horrible and a pitiful excuse for making a paycheck.

1. BEWARE of Progressive Auto Insurance! THEY WANT TO CHARGE ME $10.10 to opt out of Snapshot. 2. Signed up for Snapshot and it states Phone Interference if you are not completely OUT of the car to use your phone. Keys out of ignition and on dashboard STILL got "phone interference." 3. AND Progressive is getting PAID to sell my information and driving habits to other insurers, auto companies, etc. CHANGING insurance carriers at renewal.

I have auto insurance, since I recently moved to a new address the old resident was attached to the address. So I received a letter to contact the underwriters and that situation was cleared by her asking me question but in general conversation she has a child who is the age of one of my grandchildren, 17 yrs old and I said yea never give them a car 'cause they would not return and that age is going through so much (do not want to stay in school, staying here and there) and I said she comes to my house sometimes and said her first name but since she did understand the last name. She spelt it wrong and now wants to put her on my policy. Then she wants to write in her notes that I said it, she is a liar! Dealing with Keyanna and then Chloe was the worst experience I have had in a while.

PLEASE DO NOT GET PROGRESSIVE AUTO INSURANCE!!! THE WORST SERVICE YOU COULD EVER IMAGINE! I was hit in a car accident by one of Progressive insured and I called Progressive for WEEKS and ABSOLUTELY NO CONTACTS! The adjusters will avoid you! The claims department for Texas is ridiculous, rude & unprofessional. I called Raissa **, the Adjuster, each day for several weeks after my accident and was forward to the voicemail, no call back, no forwarded (replacement if she was out of the office) NOTHING. Then I called the Claims Department, spoke with EXTREMELY SCARASTIC & RUDE Claims Dept Agent named Ariana. She called Raissa 6 six times while I was on hold (no answer), then I asked her to forward me to the Claims Dept Supervisor, Andrew ** (Raissa's boss) and NO ANSWER, NOTHING!

I've had Progressive for years for auto, umbrella, and home insurance. For a low speed 5 mph single-car accident on ice (my car slid into a guard rail with minimal damage), Progressive raised my rates almost $400 for 6 months! I am a retired firefighter with a spotless driving record. As soon as I can find umbrella coverage with another carrier, I will be moving all policies to another carrier.

Progressive told me I had NO POINTS on my driving record and NO POINTS on my Insurance record but because I had a Violation that was on there that I had my lawyer take care of.. they STILL raised my rates. Regardless if it's your fault or not, they will still raise your rates!!!!

Disingenuous frauds. They do bait-and-switch games with teaser rates, then tried extracted information about other people in the household, and tried disingenuously adding another driver to the vehicle when no one else was designated as a driver. I've NEVER had an insurance carrier deal with me like this beforehand. They changed the insurance from $178 month to over $300+.

I switched to Progressive from Allstate because I thought the rates would be cheaper but the difference only ended up being a few dollars. I would gladly pay more for better customer service. Recently, I had my hood blow up while I was on the highway & it suffered damage. I filed my claim under comprehensive & the adjuster I spoke with was the most rude, uninformed adjuster I have ever dealt with. I have been a paralegal for over 15 years & deal with insurance daily & have never experienced the horrible customer service the adjuster gave me. I spoke with her once when she told me where to take my car. When I took it to the collision center, I assumed they would do the estimate & get back to the adjuster who would then contact me. WRONG. The adjuster accepted the estimate & the collision center proceeded to repair my car without my knowledge.

Here's how my experience with Progressive went from great over the last sixteen years to absolutely horrible. Customer service has relatively been good but, I recently got a bill increase from 123 to 187, with 1 speeding ticket In the last 10 years & no at fault accidents in over 12 yrs. Auto insurance companies are losing money right now due to inflation and cars being in the shops for longer. So they decided to increase my bill. I'm currently in school and not making much right now until I finish school. So the increase in my auto insurance bill was completely unsustainable for me. They suggested to completely redo my policy to see if they could save me some money. Once they did.

Have roadside assistance with Progressive. Car broke down in garage at Baltimore. Was told by them 3x in 15 hours couldn't tow it because couldn't find a in network tow company to try on my own. Ps while I'm working in hospital in city 2 hours from home. So was towed till next late evening. That's 24 hrs after broke down. I was told tow company they accepted job twice but it was cancelled because progressive didn't want to pay and kept low balling prices. I had roadside call to verify this. Roadside placed me on hold and apparently called towing number. She Said they said was first they accepted tow. So I So we are both lying huh.

Bait and switch pricing. When I called about binding, my calls were dropped more than once. I was unable to complete the binding process. No one ever reach out to me. When I did later speak with a representative and with multiple managers, they could not bind my quote and could not answer basic question. I wonder if Progressive is competent.

I would leave 0 stars if possible. I was a Progressive customer for almost 4 years, from 2020-2024. I paid my insurance rates on time and in 6 month increments. I had one claim due to an accident I was not at fault for and progressive was able to get their money back from the other driver's insurance. I moved to a new state and when updating my insurance, I was told I could not get a quote from insurance because my car had been reported missing or stolen. I was shocked, considering the fact that I had my car and had never reported it stolen. I was then left running around trying to find out what had happened. I contacted my lien holder and they said there were no issues with the title, I contacted my previous state DMV and they said there were no missing reports for my vehicle. I contacted the progressive quote support email and was simply told they could not offer me a quote because of the vehicle history of being reported stolen. They gave no other information but to get a Carfax report to learn more.

I have been a Progressive auto insurance customer for over 20 years and until recently, all had went smoothly. My car was recently involved in an accident and rendered a total loss. I have full coverage and loan/lease payoff (25% of vehicle value). Based off the coverage I have, the vehicle should have been paid in full. The adjustor assigned to the claim did not send the proper amount to the lender and refused to listen to my suggestion of "running the numbers" again. She prematurely closed my case and I am being held responsible for the remaining balance on the vehicle.

Incident or Accident Free (my entire driving life of 39 years) Progressive Customer for the Last 5 Years. 2018 Mercedes Sprinter Van 2500 which was bought New off Dealer Lot. Full year minimum commercial and personal coverage $1400 per year total (10 months of payments). Increased roughly $100 per year thru year 5. Latest increase $1800 to $2900 per year for a vehicle that is 5 years older with 120,000 miles. I get it's a business but this latest increase is way out of line. Dropped and decided to get with Geico who now covers Sprinter Vans in Maine. Did not 5 years ago. My semi annual payment is $600 for same exact coverage. $1200 year vs $2900. NO BRAINER!!! Shop around when your Progressive Policy is up for Renewal. Just In case! Mike T.

I have had a perfect driving record for the past 12 years. Instead of my monthly payments dropping over time; they are instead rising, at an average of $12.00 per year, each year. When I lived in MA, my rates would decrease each year that I had no tickets or accidents. I am VERY unhappy with this company.

Absolutely horrible insurance. Having a simple claim for last 3 months, manager can't even send an email, calling me 5 times while I am on my retreat in Mexico without any phone signal. I sent message, "I can't call. I am on silent retreat in Mexico, please send me an email or talk to my repair shop. You have all the information." I have also cancelled one claim earlier because the person driving said he will pay for it but he never did so I submitted a claim again and they are asking for 2000 deductible when I pay 280 a month. My fault to be honest but still not cool.

They keep looting you until you identify. I bought car insurance last year and they charged me 1200 and they continued same amount at every renewal until I found that my insurance cost is 800 if I get new policy from Progressive instead or renewing at 1200... Doesn't make any sense.

Certainly if I could give -100 stars I would. Progressive use to be a decent company. I Called in with a couple of questions to get a requote on my insurance policy. The young lady asked me how many people living in the home? I said 2 but my son is here for the weekend, she immediately stated, "Oh well if he's in the home he has to be added on the policy." I stated no he does not and he has his own insurance as well, she kept insisting he needed to be added on and put him on my policy without my permission. I asked for a supervisor whose name is Kelly. She was so rude, insisting that my son stay on my policy after I explained to her my son is visiting and will be leaving on 02/11/2024 but instead he left on 02/10/2024, only stayed with us a couple of days.

Filed a claim with Progressive because one of their insured rear-ended me while I was stopped at a traffic light. Their driver admitted fault in a text message. First, Progressive wanted photos of the damage, then they wanted the Florida Traffic Crash Report. I contacted my dealership where all service has been performed in the 7 years of owning my vehicle and got a repair estimate from them (for over $1500). Now, Progressive is saying that the documentation (that they requested) is insufficient and that they now want to waste more of my time to examine the damage in person during their limited and inconvenient daytime hours (with no possibility of evening or weekend availability). What a load of...! This is a terrible way to treat a claimant and a definite reason not to ever contract with Progressive for insurance! Purchase this insurance at your own peril!

Great rates, love the paperless feature! They are very easy to understand, and simple to get in touch with! Rates are fair and customer service is excellent! Got my questions answered fast and specific to my needs!

Their perks have major loopholes. Rates are not as good as they claim them to be. Had a first time accident (haven't had an accident), so they took away my benefits, misjudged the accident, never contacted me to let me know they ruled against me and declare at fault, when they told it would an accident ruled that both drivers would be at fault. Terrible experience.

September 2023 I signed my 16-year-old son up for car insurance. I had it automatically come out of my account once a month so I didn't keep an eye on it. I thought they would be honest. His bill went from $190 to approximately $315 a month. When I seen this I called and questioned them. They had added five other drivers to his policy for those people. We're not even around anymore because of a divorce and the fifth person is is a person. Nobody even knew who that person was so they've been charging my account illegally for months.

I have a multi-vehicle policy with Progressive and have been using them for years with zero claims. I filed my first claim on my Thor Magnitude Super-C Motorhome that was caused by a wind event when traveling through mountain passes in Colorado. After the adjuster review my entire claim was denied stating it was based on poor design of the motorcoach and not a singular event that could be pointed to. They also broke out my claim into multiple sub-claims to ensure a deductible was applied to each one. I'm sure all perfectly legal but I'm absolutely astonished at how far they went to avoid paying out on damage that I pay for coverage for.

In October, my 2012 Mercedes GL 350 encountered an unfortunate collision when it was struck from behind while stationary at a stoplight. What ensued was a disheartening experience with Progressive Insurance, characterized by a stark lack of diligence and a disregard for customer well-being. At the time of the incident, my vehicle, meticulously maintained and mechanically sound, suffered a substantial antifreeze leak, rendering it inoperable. Despite Progressive's commitment to addressing the necessary bodywork repairs, they regrettably declined to acknowledge or rectify the consequential mechanical issues, attributing their decision to the age of the vehicle (2012) and its mileage (105,000).

I would rated zero star if there is an option. I have been a loyal customer since 2005, this company had always provided best service. Recently, they added a teen (not my kid) from my brother-in-law's girlfriend previous marriage on my policy. I explained, they are just visiting from out of state with extended stay, they also have their own auto insurance. They advise I can put on her on exclusion list, but yet they still increase my insurance 300 dollars and expect me to pay that in 19 days. In addition, Progressive sent me nonrenewal notice until I provide each person live on the household. The customer service rep (Towana #**) was so rude on the phone, actually encourage me to check other company. Worst experience I had. The corporate company has changed a lot, they don't care by anyone else besides ripping people off!! I'm so disappointed with this company.

I've recently had a disheartening experience with Progressive Insurance that I feel compelled to share. Without any prior notification, my stepdaughter was added to my daughter's insurance policy, causing an unexpected increase of over $100 per month in our premiums. Despite reaching out for clarity, Progressive has yet to show any proof that they had informed us of this significant change beforehand. This lack of transparency is deeply concerning and reflects poorly on their commitment to customer service.

They raise rates without any claims. Called in and spoke to Tracey **, she was extremely rude, unprofessional and extremely condescending. I do not recommend Progressive at all. I wish I never gave them any of my money.

Have rented a car from Enterprise, Chapel Hill (NC) and returned September 2-4, 2023. After 3 months I am told that I am responsible for ~$16k damage and nobody is interested to listen and sort the problem, now threatened to pay $1k down payment. I am told not to be able to rent a car from any company and they want to send a document my file for a collection. Nobody is willing to look and sort the problem both in the Enterprise or Progressive. I spoke finger full of officers at progressive, everybody is wanting to pass me the next office. The only person who did not push me is Mike (I think in one of the department related to claim). Everybody want me to pay $1k down payment by one way or another. Everybody want to protect colleagues not the customer.

Worst experience with an insurance company in 30 years. They will attempt to not fix any possible parts of your vehicle if in an accident. They do not respond back and will often change stories. As the paying customer, you can expect to be treated poorly and have the process take entirely too long. I hit a deer and after almost 3 months without my vehicle, they are now claiming not to fix any internal parts. Whatever money you may save in policy premiums is a drop in the bucket compared to how badly they will mistreat you if you actually need insurance. I will be canceling my policy with them and going with anyone else. Don't make the same mistake I did!

As an Emerald member of Progressive Insurance and a loyal customer for the past 14 years, I recently encountered a disappointing level of customer service. Following a minor car accident where another driver hit the center of my brand new Tesla Model Y's rear bumper, I reported the incident to Progressive with all the necessary details and photos. The next day, I received a call from adjuster (JXs***), who collected the information again and advised me to contact the other driver's insurance if I wanted to repair my car.

My insurance premium was fair when I got my first quote and so secured it for 6 months. I was new to Florida and I left the state for the summer with my Florida car in storage. I was still covered when I left the state. I got a renewal notice and the premium was raised by $200.00 which made no sense to me, as we had no claims. I felt they just quoted me low to get my business, then raised it thinking I’d just pay the higher cost. So I called the toll free number and explained the car was in storage and felt a premium increase was not warranted, as I was not driving the car. I inquired if there was a storage option and the woman who answered the call was apparently new. I started asking her how I could save on my premium, she wasn’t able to suggest anything on how I could save since my car was in storage. It made no sense to me, so I let it cancel at the end of the term.

I have been a loyal customer since 2018 with Progressive - never missed a single payment or was late. I recently got engaged so I wanted to bundle my Progressive policy with my fiancé. Progressive advised me I had to cancel my existing policy & start a new one with them. I called in to Progressive to tell them I was getting a new policy WITH Progressive, and that I wanted to cancel my current policy with Progressive so I did not have 2 that were active. They advised me to fill out an affidavit dating & signing. I did. Shortly after, Progressive CANCELLED the new policy saying I had a LAPSE because I canceled 7 days before my new policy began. Because of this, I am not able to get car insurance for 3 YEARS FROM ANY COMPANY!!!

At the end of getting a quote when I typed in my SS it came back with a higher price due to some information changes that they updated. First it says “your vehicle has been updated” and proclaims the vehicle info I entered does not match the VIN I provided, then proceeds to list two columns of “updates based on VIN” and “Vehicles you entered” and under each column it describes the exact same vehicle. Nothing was updated yet they say the info does not match. The next line said “your vehicle history information has been updated” but does not tell me what they updated and it may have impacted my rate. The final line says “your policy start date has changed” when the policy start date is the same I set it to when my previous policy expires and since I apparently “modified the date” it may have affected my rate. What a joke! Seriously Progressive?

We have been with this company since 2000, and every time we renew our premiums increase. This company doesn't reward loyalty or good driving but instead punishes. No tickets less driving and our cost just rose over $100 dollars in 6 months. Must be to pay for all those stupid commercials they keep putting out to lie to people.

My car was hit by a person insured by Progressive. Initially, they were very nice. My van is modified with a lift to allow my husband's wheelchair to be stored in the van. I did not ask for a modified vehicle rental, as the repair was going to be just for a few day and we didn't have anywhere he needed to go, so I agreed to the standard car rental. When I arrived with my car at the garage, not only was the rental not approved, they then quibbled over the $10/day difference in cost of the rental. I don't care if it was $100/day. It was me who was hit, it was me who was inconvenienced. It was ridiculous. This was not my insurance. It was over an hour of my time at the garage while they quibbled with the rental company.

I have been a Progressive policyholder since 2014, never had an accident or anything major that would need insurance's assistance. I moved back to New Jersey from Pennsylvania and switched my insurance in August to comply. I have had nothing but problems and zero assistance from Progressive since then for mostly what seems to be your average customer questions. I asked for forms to be sent to be in the mail to me earlier this month- even though I was told they would be posted to my Progressive account. The forms never arrived OR were posted to my account. A follow up call last week revealed that no one sent those forms out or posted them to my account. Then yesterday, I saw that several document were posted to my account however I cannot open them. If I get a window to open, it's the SIGN-ON page for Progressive.

Don’t let rates fool you. Service is horrible. Signed up on September 11. Started policy and paid agreeing to 94 a month for my boat on recorded line to accept the auto payments. They took next payment out on Oct 11 with no problem. I get an email saying I will be canceled if I don’t make my payment. I call to pay or figure out why they didn’t do as they already had. They told me I now have to pay 358 to keep insurance cause I didn’t sign a payment form that I was never told of. I said, "Send it to me and I’ll pay you and you can do as I authorized you to do so on the phone." Rather than take the payment and continue to do so they refused and said 358 or nothing. If they provide this service over taking your money….imagine how much of a fight you’ll have getting paid. I’ll cancel and find a place that wants their customers and can acknowledge when they are wrong.

This company lures you in with great rates but once the policy was activated I received multiple letters to reply immediately with information. It took me 2 days over an hour on the phone on wait until finally I got a live person. They are trying to charge me an additional $300 now for having a daughter with Cerebral Palsy that's immobile and wheelchair bound. This is even after signing a waiver that she can't drive. I have never! Had any other insurance do this. Lured me in with a competitive rate and now will be paying more than my previous insurer!! Scam. Don't fall for internet rates!!

We have been with Progressive for several years. No claims. No tickets. We had achieved Diamond Customer status + we bundled our HOI with Progressive. Yet, they keep on raising their premiums and I'm not talking about smaller increments like 2-3%. In the last few years, we have experienced several double digit rate hikes. Now, they want to raise our premium again by 12% from Oct. to Nov. 2023. This is absolutely unacceptable at this point! It's gauging and we have had enough.

So I obtained a quote from PI on Oct 12th and waited until the first to set up my new policy. Well I logged in today and I was unable to pay by month now. PI wanted all 4.5k upfront for 6 months. When I called first they said it was a California Rule so I called my Calif Insurance Commisioners office and they clarified it is not CA law. It is Ins company trying to screw us over. It's not fair that we are being forced to pay an astronomical amount for insurance when an alternate option is available. Not fair. I cannot afford 4.5k upfront. I don't think many people can.

Progressive is one of the Worst Insurance - Charges are high and they Renew the auto policy for 20 to 40% Additional. My first insurance for 524 and they increased to 924 for the renewal. I moved to the other Vendor and I got a very good quote for the same plan around 300. Also they charged 50$ as cancellation penalty to the customer. I never saw any insurance company suck money like this without prior notice and penalize the customer for moving to the other vendor. Such a Horrible Insurance and I recommend nobody to get quote from this company.

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.

Very bad customer service, waited a half an hour to discuss my rates. NO HELP. Got a rate 70% less at State Farm....Stay away from PROGRESSIVE. They really were rude and unhelpful. Just one more very dissatisfied customer.

These people who work there are like robots. They are all program to be rude and unprofessional. The only thing they need to stop the advertisement with the character Flo. They are not like that at all. False advertisement! My mother who is medically incapable of driving anymore due to mental issue by her doctor and DMV removed her license to drive a vehicle. She used to be on my policy when she had no car and not able to drive. Now she has neither so I had removed her from the policy. Somewhere down the line my mother went to church and had a ride with someone on their own car. The owner of that car got into a car accident with my mother. She ended having 9 broken ribs, and my mother nearly died. Nobody is suing anyone then progressive heard of the accident then ask my mother or I about the accident. The adjuster ended talking to was very rude and nasty. Her tone of voice was rigid and impolite. She insisted she paid for the bill.

Delayed bait and switch. When first signed up, I was given a lower rate than what I had with Geico, but with the same coverage (why I switched). When 6 months came and needed to renew, rate went up $95. Called the company, got transferred to sales department, and they said, well it was an initial e-sign discount, and when you renew, it comes off. Nowhere did I see this when I applied online, or on the paperwork that came with my new insurance cards. Maybe it was really fine print.

I have a had Progressive for over five years. Without a claim!! My car was hit by another Progressive policy holder. Not even one phone call from anyone at Progressive, and not one item set to me in the mail about the claim. I left 6 messages and two voicemails for Mr. ** and his supervisor Carrie. I took a day off from work to wait for an appraisal and the person never came, only to find out the claim had been switched and no one contacted me with what to do next... They might be cheaper, but the way they treated their own customer when an accident happened is inexcusable. I have secured another, BETTER insurance company. Choose WISELY! Just know that this company isn't what Flo talks about when it comes to being there for their customers.

The adjuster I got, Brista **, did not explain the process to me or even start my claim when I called her. She said she would call me back. She called me 2 days later at the end of the day. I missed the call and she left a message. I called her back the next day And her VM said she would be out of the office for 10 days. By pressing 0, I was transferred to another member of her team named Brian. He did an awesome job explaining the process and completing my claim so that I could take photos for an estimate. He told me to download the app so I could review my claim and estimate. I got a text that my estimate was ready and said I could access it on the app. I filled in the claim data on the login form to see my estimate and the app showed "uh oh that's not the data we have on file." I entered the same data I gave when I filed the claim.

No customer service is available to process a claim. All communications are by text only at the convenience of the provider, lucky if you get contacted next day. To summarize - you will be dealing with the individuals who do not give a damn about you, your family or your vehicle. Do not make a mistake, stay away. The low premium will cost you 10x in stress, disappointment and lack of service from this the worst insurance company in the civilized world. Claim # **.

Terrible communication from the claims agent Lauren ** when my truck was hit by a tree. Incident occurred 8/15/23 for reference. Her voicemail says that she's the best contact to handle questions about my claim and that she returns calls by the next day at 10 am as long as she is working which is Tuesday-Friday. Lauren ** has never communicated with me once; without me contacting her supervisor first after waiting 10 days for word, and multiple days for her to call me back after I finally reached out to Lauren ** and left a message and sent an email. That was to even find out if I could put my truck in the body shop because I didn't want to remove the tree if they needed pics! Then, after the body shop stuff, I still have not heard back from Lauren **, even after going online and finding out that my claim was "closed".

I purchased car insurance with Progressive this summer. I figured it was just something the law requires but I will never have to use it. Well, in September I was rear-ended in a hit-and-run accident which did some major damage to the back end of my car. I called the police immediately. The police eventually came and explained that since I couldn’t get a license plate, there wasn’t a whole lot they could do. I then filed a claim with Progressive. I will start off by saying my agent was cold and militant. When I told him that it was a hit-and-run, I was treated like I was the criminal. I was asked the same questions over and over again. They asked for screenshots of when I called the police. This was all provided to Progressive. Several days later I was interrogated by another representative trying to catch some holes in my story.

Progressive not trustworthy, they are scam Artist. Over charges Double. Don't Ever consider for Commercial vehicle. Also, I was involved not fault accident. Still not received $1000 deductible. Will eventually CANCEL. STOP THE POLICIES.

I was with Progressive for almost 15 years here in Florida. No accidents, no DUI no nothing. Excellent driver in a State that is famous for bad drivers and crazy insurance prices. Not going to lie, but Progressive has good prices here in FL. The only problem is that they don't care about the customer. I paid 2 days late (my wife lost her job a month back, and we struggled with our finances) and they canceled my insurance. They told me I had to reinstate my insurance (make a brand new one). They were asking for more than 1,000 down.

I have been with Progressive for the past 25 years, this was a very good company and people aspired to have Progressive, its rates were very affordable and rewarded you with safe driving, and accident-free driving. Lately, it has gone down the drain, I being their loyal customer for so many years have a crown status with accident/wreck forgiveness, etc. I reported an accident last year where someone hit my car from the back on a freeway, on the passenger side corner of the bumper, and sped off. I reported this incident to Progressive. They wanted me to take pictures and videos and send it to them which I did, and they sent a measly $500 check which was not enough to cover the repairs. This was the first incident I reported in 20 years.

Recently I was backing out of a parking space very slowly carefully using both my rear view mirror and bluetooth camera. A man jumped into his new expensive shiny black car and backed into me. I contacted the local police reporting that there were three small scratches on his rear bumper but no damage to my car. I was told they would not dispatch an officer since the incident was so minor. I then contacted Progressive and was told not to be concerned about anything. Yet this man bullied me in the parking lot and not only filed a police report but filed a claim with Progressive.

I had an auto accident by another at-fault Progressive insured-medical bills unpaid. Unable to access online acct. -5 people called - no help. Called to cancel auto policy-no support. Premiums doubled in error.

This joke of an insurance company fills you in with low rates then at your first renewal they will jack your rate up over $800 for every 6 mo then tell me they do 6 mo policies so they can do rate adjustments like raising the rate to make you homeless. Cheap companies like this are the reason for people losing their cars and homes or just driving w/o ins.

I've had Progressive for 5 years, never had to file a claim until last month... My husband was driving home on the highway and an 18 wheeler's tire blew. Didn't have time or room to get out of the way and hit the front of our vehicle, ripping off most of the front bumper and pinning it under the frame. As soon as he pulls in the driveway, I hear it and see the damage, grab my phone to file a claim.

Our experience with Progressive was fine for 12 years, and then we had to file a claim. Our car was broken into and vandalized. The car was not severely damaged but it was inoperable because something was jammed into the ignition. The claims process was lengthy and stressful, communication was awful, they lied, were rude, and never reached out to me except for an occasional text informing me of yet another delay, all communication was initiated by me or by the dealership.

Will change your policy number every time and they will say it's not them. It's you. And charge you more (no driving violation no accident). They will change policy take out and removed what original policy you have (from old policy number to new policy number). I been dealing with this for 5 years. They have to pay Flor and CEO... Make sure your rear end is lubricated.. Flor and CEO loves KY Jelly.. Rating required? If I can put negative 5 star I would.. and if you see US NEWS, Nerd wallet reviews. They are paid companies.. When I see this site ConsumerAffairs I know this is the place to read reviews. This will be my go to review site.. Thank you ConsumerAffairs...

My claim experience has been the worst I have ever had to deal with. The adjuster, Alex, is so rude, had a huge attitude with me, was completely unprofessional and out of line, speaking to a human being like that, much less someone who you are doing work for. I called to complain, and spent 32 minutes on hold, just to be hung up on. I am now on hold again, with someone else, Joan, who won't listen to anything I am trying to say to her. She has had me on hold more often than not. Much like the other person I spoke with who didn't even give me their name. I've called the agent assigned to my claim, their supervisor, and the claims adjuster supervisor, all to which have not helped me. I was hit by a customer of theirs and this process has been an absolute nightmare. I will NEVER do business with Progressive, and I will be leaving a review everywhere possible.

Progressive is a scam. My daughter purchased a vehicle and got her own insurance. I go to pay my payment and they put almost 3,000 dollars more on my policy saying I have to pay it because she lives with me. This is the biggest scamming company. So I’m supposed to pay insurance on her car that she already has her own insurance on. I don’t recommend anyone getting this insurance. They said I was also being charged because she was in an accident even though she was a passenger in someone else’s vehicle. So how am I responsible for that when my vehicle wasn’t even involved. They also hung up on me 3x, cut me off every time I asked.

I was involved in an accident that was not my fault. This whole process is a month in and has been a huge hassle. It is so very frustrating that I have to call my rep multiple times and email them multiple times spanning multiple days before I get any kind of response. I feel like I am in the same boat as a month ago where I didn't really know what was going to happen and didn't have much information. I am asking for a document stating that they will be paying off my vehicle loan and I cannot get that. I am supposed to get a check for a car seat reimbursement, I sent the pictures that were requested and reached out to just make sure they were received.

I did not agree to the 30% increase in renewal and took out new policy online, they would not cancel my "renewed" policy. I emailed many times, tried to chat and get thru their call center. When I did, took 3hrs, 7 agents, finally manager approved at least refund of the policy I had actually wanted. They didn't cancel the "renewed" because it's $150 higher... but then they refunded way less- fraud! You can't cancel, contact them then they issue refund too low incorrect - Refund due was told by manager Anna is 244. Please send. Thanks.

I received an email document from Progressive with the wrong address and wanted it corrected so I made 4 calls so far. The last time I gave up after waiting over an hour on hold. I’m currently on hold for over 30 minutes and still holding. This is beyond frustrating, to the extent that we’re looking into switching car insurance companies. What if we had an accident to report.

I was trying to insure my little car, a small compact chevy and was offered a decent price for 6 months premium. I like to get all the discounts I can get since I am a disabled Veteran and on a set income. Veteran, Homeowner, etc, etc. Then I asked if they had a discount for six mos, paid in full. They told me "of course we do". So I paid the entire premium for the small discount and went my way.

I have been with Progressive for couple of years. Recently they denied my claim for a lapse in my coverage, even though there was none. After their denial I requested a written mail determining no lapse. Despite, submitting the document to the claim department, my claim was still denied. I changed my insurance company and will not recommend Progressive. I attached the written mail.

I was with Progressive Auto Insurance for 17 years. Instead of going down over the years, they continued to go up on my insurance. I called to request discounts in order to reduce my insurance. They told me that I would have to go through the whole process again in order to see if I qualified for a discount. Well, according to them, they had given me all the discounts they could. Then sent my name to the credit bureau for $89 they say I owe after leaving them!! After being with this company for 17 years, and receiving the treatment that I did, I suggest that you find another auto insurance company that will give you the discounts that you need and stop increasing your insurance every year! DON'T USE PROGRESSIVE!! FIND A BETTER AUTO INSURANCE COMPANY!!