Progressive Auto Insurance Reviews

We have been with Progressive for several years. No claims. No tickets. We had achieved Diamond Customer status + we bundled our HOI with Progressive. Yet, they keep on raising their premiums and I'm not talking about smaller increments like 2-3%. In the last few years, we have experienced several double digit rate hikes. Now, they want to raise our premium again by 12% from Oct. to Nov. 2023. This is absolutely unacceptable at this point! It's gauging and we have had enough.

So I obtained a quote from PI on Oct 12th and waited until the first to set up my new policy. Well I logged in today and I was unable to pay by month now. PI wanted all 4.5k upfront for 6 months. When I called first they said it was a California Rule so I called my Calif Insurance Commisioners office and they clarified it is not CA law. It is Ins company trying to screw us over. It's not fair that we are being forced to pay an astronomical amount for insurance when an alternate option is available. Not fair. I cannot afford 4.5k upfront. I don't think many people can.

Progressive is one of the Worst Insurance - Charges are high and they Renew the auto policy for 20 to 40% Additional. My first insurance for 524 and they increased to 924 for the renewal. I moved to the other Vendor and I got a very good quote for the same plan around 300. Also they charged 50$ as cancellation penalty to the customer. I never saw any insurance company suck money like this without prior notice and penalize the customer for moving to the other vendor. Such a Horrible Insurance and I recommend nobody to get quote from this company.

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.

Very bad customer service, waited a half an hour to discuss my rates. NO HELP. Got a rate 70% less at State Farm....Stay away from PROGRESSIVE. They really were rude and unhelpful. Just one more very dissatisfied customer.

These people who work there are like robots. They are all program to be rude and unprofessional. The only thing they need to stop the advertisement with the character Flo. They are not like that at all. False advertisement! My mother who is medically incapable of driving anymore due to mental issue by her doctor and DMV removed her license to drive a vehicle. She used to be on my policy when she had no car and not able to drive. Now she has neither so I had removed her from the policy. Somewhere down the line my mother went to church and had a ride with someone on their own car. The owner of that car got into a car accident with my mother. She ended having 9 broken ribs, and my mother nearly died. Nobody is suing anyone then progressive heard of the accident then ask my mother or I about the accident. The adjuster ended talking to was very rude and nasty. Her tone of voice was rigid and impolite. She insisted she paid for the bill.

Delayed bait and switch. When first signed up, I was given a lower rate than what I had with Geico, but with the same coverage (why I switched). When 6 months came and needed to renew, rate went up $95. Called the company, got transferred to sales department, and they said, well it was an initial e-sign discount, and when you renew, it comes off. Nowhere did I see this when I applied online, or on the paperwork that came with my new insurance cards. Maybe it was really fine print.

I have a had Progressive for over five years. Without a claim!! My car was hit by another Progressive policy holder. Not even one phone call from anyone at Progressive, and not one item set to me in the mail about the claim. I left 6 messages and two voicemails for Mr. ** and his supervisor Carrie. I took a day off from work to wait for an appraisal and the person never came, only to find out the claim had been switched and no one contacted me with what to do next... They might be cheaper, but the way they treated their own customer when an accident happened is inexcusable. I have secured another, BETTER insurance company. Choose WISELY! Just know that this company isn't what Flo talks about when it comes to being there for their customers.

The adjuster I got, Brista **, did not explain the process to me or even start my claim when I called her. She said she would call me back. She called me 2 days later at the end of the day. I missed the call and she left a message. I called her back the next day And her VM said she would be out of the office for 10 days. By pressing 0, I was transferred to another member of her team named Brian. He did an awesome job explaining the process and completing my claim so that I could take photos for an estimate. He told me to download the app so I could review my claim and estimate. I got a text that my estimate was ready and said I could access it on the app. I filled in the claim data on the login form to see my estimate and the app showed "uh oh that's not the data we have on file." I entered the same data I gave when I filed the claim.

No customer service is available to process a claim. All communications are by text only at the convenience of the provider, lucky if you get contacted next day. To summarize - you will be dealing with the individuals who do not give a damn about you, your family or your vehicle. Do not make a mistake, stay away. The low premium will cost you 10x in stress, disappointment and lack of service from this the worst insurance company in the civilized world. Claim # **.

Terrible communication from the claims agent Lauren ** when my truck was hit by a tree. Incident occurred 8/15/23 for reference. Her voicemail says that she's the best contact to handle questions about my claim and that she returns calls by the next day at 10 am as long as she is working which is Tuesday-Friday. Lauren ** has never communicated with me once; without me contacting her supervisor first after waiting 10 days for word, and multiple days for her to call me back after I finally reached out to Lauren ** and left a message and sent an email. That was to even find out if I could put my truck in the body shop because I didn't want to remove the tree if they needed pics! Then, after the body shop stuff, I still have not heard back from Lauren **, even after going online and finding out that my claim was "closed".

I purchased car insurance with Progressive this summer. I figured it was just something the law requires but I will never have to use it. Well, in September I was rear-ended in a hit-and-run accident which did some major damage to the back end of my car. I called the police immediately. The police eventually came and explained that since I couldn’t get a license plate, there wasn’t a whole lot they could do. I then filed a claim with Progressive. I will start off by saying my agent was cold and militant. When I told him that it was a hit-and-run, I was treated like I was the criminal. I was asked the same questions over and over again. They asked for screenshots of when I called the police. This was all provided to Progressive. Several days later I was interrogated by another representative trying to catch some holes in my story.

Progressive not trustworthy, they are scam Artist. Over charges Double. Don't Ever consider for Commercial vehicle. Also, I was involved not fault accident. Still not received $1000 deductible. Will eventually CANCEL. STOP THE POLICIES.

I was with Progressive for almost 15 years here in Florida. No accidents, no DUI no nothing. Excellent driver in a State that is famous for bad drivers and crazy insurance prices. Not going to lie, but Progressive has good prices here in FL. The only problem is that they don't care about the customer. I paid 2 days late (my wife lost her job a month back, and we struggled with our finances) and they canceled my insurance. They told me I had to reinstate my insurance (make a brand new one). They were asking for more than 1,000 down.

I have been with Progressive for the past 25 years, this was a very good company and people aspired to have Progressive, its rates were very affordable and rewarded you with safe driving, and accident-free driving. Lately, it has gone down the drain, I being their loyal customer for so many years have a crown status with accident/wreck forgiveness, etc. I reported an accident last year where someone hit my car from the back on a freeway, on the passenger side corner of the bumper, and sped off. I reported this incident to Progressive. They wanted me to take pictures and videos and send it to them which I did, and they sent a measly $500 check which was not enough to cover the repairs. This was the first incident I reported in 20 years.

Recently I was backing out of a parking space very slowly carefully using both my rear view mirror and bluetooth camera. A man jumped into his new expensive shiny black car and backed into me. I contacted the local police reporting that there were three small scratches on his rear bumper but no damage to my car. I was told they would not dispatch an officer since the incident was so minor. I then contacted Progressive and was told not to be concerned about anything. Yet this man bullied me in the parking lot and not only filed a police report but filed a claim with Progressive.

I had an auto accident by another at-fault Progressive insured-medical bills unpaid. Unable to access online acct. -5 people called - no help. Called to cancel auto policy-no support. Premiums doubled in error.

This joke of an insurance company fills you in with low rates then at your first renewal they will jack your rate up over $800 for every 6 mo then tell me they do 6 mo policies so they can do rate adjustments like raising the rate to make you homeless. Cheap companies like this are the reason for people losing their cars and homes or just driving w/o ins.

I've had Progressive for 5 years, never had to file a claim until last month... My husband was driving home on the highway and an 18 wheeler's tire blew. Didn't have time or room to get out of the way and hit the front of our vehicle, ripping off most of the front bumper and pinning it under the frame. As soon as he pulls in the driveway, I hear it and see the damage, grab my phone to file a claim.

Our experience with Progressive was fine for 12 years, and then we had to file a claim. Our car was broken into and vandalized. The car was not severely damaged but it was inoperable because something was jammed into the ignition. The claims process was lengthy and stressful, communication was awful, they lied, were rude, and never reached out to me except for an occasional text informing me of yet another delay, all communication was initiated by me or by the dealership.

Will change your policy number every time and they will say it's not them. It's you. And charge you more (no driving violation no accident). They will change policy take out and removed what original policy you have (from old policy number to new policy number). I been dealing with this for 5 years. They have to pay Flor and CEO... Make sure your rear end is lubricated.. Flor and CEO loves KY Jelly.. Rating required? If I can put negative 5 star I would.. and if you see US NEWS, Nerd wallet reviews. They are paid companies.. When I see this site ConsumerAffairs I know this is the place to read reviews. This will be my go to review site.. Thank you ConsumerAffairs...

My claim experience has been the worst I have ever had to deal with. The adjuster, Alex, is so rude, had a huge attitude with me, was completely unprofessional and out of line, speaking to a human being like that, much less someone who you are doing work for. I called to complain, and spent 32 minutes on hold, just to be hung up on. I am now on hold again, with someone else, Joan, who won't listen to anything I am trying to say to her. She has had me on hold more often than not. Much like the other person I spoke with who didn't even give me their name. I've called the agent assigned to my claim, their supervisor, and the claims adjuster supervisor, all to which have not helped me. I was hit by a customer of theirs and this process has been an absolute nightmare. I will NEVER do business with Progressive, and I will be leaving a review everywhere possible.

Progressive is a scam. My daughter purchased a vehicle and got her own insurance. I go to pay my payment and they put almost 3,000 dollars more on my policy saying I have to pay it because she lives with me. This is the biggest scamming company. So I’m supposed to pay insurance on her car that she already has her own insurance on. I don’t recommend anyone getting this insurance. They said I was also being charged because she was in an accident even though she was a passenger in someone else’s vehicle. So how am I responsible for that when my vehicle wasn’t even involved. They also hung up on me 3x, cut me off every time I asked.

I was involved in an accident that was not my fault. This whole process is a month in and has been a huge hassle. It is so very frustrating that I have to call my rep multiple times and email them multiple times spanning multiple days before I get any kind of response. I feel like I am in the same boat as a month ago where I didn't really know what was going to happen and didn't have much information. I am asking for a document stating that they will be paying off my vehicle loan and I cannot get that. I am supposed to get a check for a car seat reimbursement, I sent the pictures that were requested and reached out to just make sure they were received.

I did not agree to the 30% increase in renewal and took out new policy online, they would not cancel my "renewed" policy. I emailed many times, tried to chat and get thru their call center. When I did, took 3hrs, 7 agents, finally manager approved at least refund of the policy I had actually wanted. They didn't cancel the "renewed" because it's $150 higher... but then they refunded way less- fraud! You can't cancel, contact them then they issue refund too low incorrect - Refund due was told by manager Anna is 244. Please send. Thanks.

I received an email document from Progressive with the wrong address and wanted it corrected so I made 4 calls so far. The last time I gave up after waiting over an hour on hold. I’m currently on hold for over 30 minutes and still holding. This is beyond frustrating, to the extent that we’re looking into switching car insurance companies. What if we had an accident to report.

I was trying to insure my little car, a small compact chevy and was offered a decent price for 6 months premium. I like to get all the discounts I can get since I am a disabled Veteran and on a set income. Veteran, Homeowner, etc, etc. Then I asked if they had a discount for six mos, paid in full. They told me "of course we do". So I paid the entire premium for the small discount and went my way.

I have been with Progressive for couple of years. Recently they denied my claim for a lapse in my coverage, even though there was none. After their denial I requested a written mail determining no lapse. Despite, submitting the document to the claim department, my claim was still denied. I changed my insurance company and will not recommend Progressive. I attached the written mail.

I was with Progressive Auto Insurance for 17 years. Instead of going down over the years, they continued to go up on my insurance. I called to request discounts in order to reduce my insurance. They told me that I would have to go through the whole process again in order to see if I qualified for a discount. Well, according to them, they had given me all the discounts they could. Then sent my name to the credit bureau for $89 they say I owe after leaving them!! After being with this company for 17 years, and receiving the treatment that I did, I suggest that you find another auto insurance company that will give you the discounts that you need and stop increasing your insurance every year! DON'T USE PROGRESSIVE!! FIND A BETTER AUTO INSURANCE COMPANY!!

They claim to give you a discount under disguise. It's a SCAM, to send you a tracking device, claiming to check your driving and speed, etc. If you refuse then your insurance policy goes up and they charge you for a device you didn't ask for to begin with. The customer service representatives are also unprofessional and aggressive. They send you harassing messages and threatening emails if you don't pay for a device you didn't ask for. I returned the device (USPS tracking **) and they still charged me. Threatening to send it into collections. I paid the ransom just to stave off ruining my credit a second time. I need all my points. STAY AWAY FROM PROGRESSIVE. SAVE YOUR MONEY. THEY ARE CROOKS!

I was in 2 car wrecks in December. Every time I took my car to get it fixed, the adjuster showed up and then the repair places called me to pick my car up, before the repairs were started. Toyota Collis in Springfield Missouri and Grundy's ìn Carthage Missouri. NY car never got repairs, and I am not able to get it repaired. I'm disabled, and depend on my Toyota for 4 hours, every month. My exhaust is separated from the catalytic converter. My left headlight is getting ready to fall into the motor, and my brakes fail several times. I have recorded the transactions with Toyota, and Grundy's ìn Carthage.

So I started Progressive almost 1yr ago and my insurance started at $200/mth. I did the snapshot and they said I'd SAVE $120 every 6mo but instead they tacked that onto my insurance and raised it to $220/mth. Now my year 'anniversary' is coming up, looked at my next 6mo period and now they are charging me $40 extra from the first change, totaling $266/mth. They did not inform me it was going up, I have not been in any accidents, have not filed any claims, not had any traffic violations, nothing. I would have rated them a 5 when I first signed up, but now they get a 1 for false advertising and not informing me of upcoming changes to my bills.

BEWARE OF NEW DRIVERS BEING ADDED WITHOUT AUTHORIZATION. I received a letter from Progressive regarding my father's policy in Florida. I live in Ohio. The letter stated that my daughter up here in Ohio has been added to my father's policy down in Florida. I never asked for her to be added to any policy yet because she just got her driver's license. Because my father's mail is being forwarded to our house up here in Ohio, they somehow thought I wanted to add my daughter to his policy and did it WITHOUT MY AUTHORIZATION! This is such poor business practice! Probably illegal too and I will report this to the BBB. I called the local Progressive branch in Florida and they forwarded my Power of Attorney to Progressive Underwriters. I was told to call them tomorrow and they just needed to speak to me to have my daughter's name removed.

Progressive didn’t give a damn when my 2012 Honda Accord exl’s Engine Seized @ 82,000 miles. When I spoke w/ Progressive about a replacement for the engine, they were adamant about not covering the damage. They did not offer to put my insurance payments on hold while the car sat in my mechanics yard for three month, and in fact assigned the last payment to a collection company and could care less about the setback that the engine seizure caused! Ditto with CarMax! I spoke with 137 different CarMax representatives since the engine seizure and never spoke with the same person twice!

The reps outright LIE on the phone. I called for home/car quote, rep takes car info first (prev customer so easy to look up) then he SAYS (LIES) that he emailed a quote to me in order to get my time on the call for a homeowners quote, but guess what. All he sent me was a LINK to go get a quote after I'd already spent 10 mins on call talking about that to him. So, guess what. ANOTHER complaint to insurance commissioner about the blatant lies and not getting my business. Sick of the LIES. Last time I had ins with them had to get 3 quotes sent to ACTUALLY get what I requested because they try to LOW BALL a quote so you'll take it then you realize later it's missing items you need, so then when you call in to add those, you find out that was the bait/switch tactic. STOP THE LIES! Once you're a customer, all they do is increase premiums for no reason $200-$300 at a time.

I think it is ridiculous for a claim free policy to go up 33% in one year with 25% taking place with the latest 6 month renewal I just received. And the customer service rep said it’s due to increased costs. Sounds like they're making me pay for lots of their other losses with other unrelated policies. Even with 10% inflation they are definitely sticking it to others.

These people are literal thieves and I don’t know how they sleep at night. I am canceling immediately. They don’t even pay for repairs that are NECESSARY and claim they’re not, and just talk you in circles.

Progressive just doubled and increased my Policy by 100% and I have a Clean driving record. They told me that the cost of Insuring Californians has doubled to justify their gouging of California Residents. This is Outrageous. I filed a Complaint with the California insurance Commissioner, Ricardo Lara. I hope they come down hard on this Abusive Practice. This is a Class-Action Lawsuit in the making.

There's only 1 Phone # for Snapshot support that all of a sudden stopped working on my phone app without me making any changes. It said "registration error" when entering my phone #, the only action I could take in the app. Said my # has been blocked from too many attempts, while I haven't made any attempts, and my phone # hasn't changed. Still on the call. It's been 1 hr & 15 min. Robotic chat is useless, hire & train people, Progressive to retain its customers.

I cancelled with Progressive last month. I called Progressive with hopes of getting a refund since they had just debited my account. They are giving me $86 out of the $277 I had paid. They said, "We didn’t intend on you cancelling with us." I said, "Okay I’ll wait until next month… "No, then you’ll owe us. " … "For what?" "Because you broke your contract".

Biggest bunch of lunatics. I've ever encountered! You been warned to stay away! Tried canceling my insurance on my RV and it's turned into a cross every T and dot every i kinda thing. This is a prelude to what would happen if you have a claim. Remember, you been warned.

Was involved in an accident on March 28th! Rear ended by a Progressive driver, mind you I am also insured by Progressive for 22 years! Exactly 2 weeks later still nothing happening (police report clearly states their other driver at fault)! My car (I think is undrivable) has none the less been driven for 2 weeks!! With lights busted and a huge gap between trunk and rear window so rain can poor in!!! Both drivers insured by Progressive and in 2 weeks nothing done!!! It is pathetic!!! Absolute joke!!

1) Progressive decided to double my insurance for no reason because the "introductory price expired." 2) When looking for new insurance they can't see that I was insured during a period of time I was insured with Progressive. 3) Because I moved to a new state Progressive closed my policy and opened a new one. The closed policy has NO proof of insurance available because it is a closed policy. 4) I am unable to get access to proof of insurance & customer service cannot get access to proof of insurance. NO ONE CAN GIVE ME PROOF OF INSURANCE. 5) I was told someone had to manually write a letter to give me that proves I was insured BUT I would receive it in 1-3 days. 6) I did not receive it and when I called customer service again I was told there is NO WAY I was ever going to get it in 1-3 days because the people who would have to write the letter have to write THOUSANDS a day and it would take 4-7 business days.

I recently called to add a vehicle to my policy that I had been given when my dad died. I spoke with a lady named Henrietta who was incredibly helpful and friendly. It was honestly one of the best customer service experiences I've ever had. She was unrushed and walked me through everything. I wish more companies valued quality experiences over pushing through volume of calls. It's a good way to generate customer loyalty.

Progressive is a dishonest bunch of thieves who stole over $4000 from an 18 year old boy during Christmas. They refused to even try and rectify the situation. No call back nothing. They are a joke and progressive and their employees should be prosecuted because they are thieves and have no morals whatsoever.

Avoid this company at all cost! I had a 2003 Gm pickup. I upgraded to an identical 2009! model. They even look the same. Same engine, same 2 wheel drive. I carry no insurance except liability yet they raised my rate $228 per 6? months!!! Nobody can give me a legit answer, customer service is like speaking to scripted dummies and impossible to speak to a REAL supervisor! They should spend less on trying to brainwash us with nonsense commercials with stupid topics And more and giving discounts to customers. It’s criminal what insurance companies get away with because by lobbying state legislators to let them have their way in New York, the consumer pays for it. I wish someone would, for once, look out for the working man! I sign this one “MAD IN NEW YORK CITY”.

On the evening of 02/22/23 at approximately 10:00 P.M. our truck was stuck in the snow; I started a roadside assistance ticket with Progressive. I was immediately told and texted it would be 3 hour wait. I was upset but waited, after a couple of hours I called because I hadn't received an update and I was told the tow truck companies are closed. This was the first of many excuses I was given. Long story short I ended up sleeping in the truck calling every few hours with no success. Why are we required to carry insurance and pay for services if they do not have to provide these services and still collect the fees. Progressive should advertise that they do not always provide the services they bill their customers for. It is now 02/23/23 and the vehicle has not been retrieved.

I signed up for Progressive insurance on both of my cars. It was $475.00 for 6 months when it renewed for the next 6 months it was nearly doubled.$889.00. I can't wait for this to end so I can cancel them out,.

I normally don't leave reviews this bad, and up until the last few years had found Progressive to be a great option for car insurance. However, my husband and I needed to get an insurance policy on a new vehicle a little over two years ago. We researched our car insurance options thoroughly and settled on Progressive because we'd heard good things, and because I'd had good experiences with them before. But, the policy cost we were quoted seemed very high. We re-ran our quote multiple times to be sure, with no luck. We finally accepted that insurance must just be more expensive in the city where we live. Fast forward two years, and I finally decided to start looking around for other insurance options.

We were at wk and locked the keys in the truck, called Progressive and got automated service, every time we said locked out of car it said "towing"? Very frustrated, then finally got to a rep on phone, which we explained our situation to, she asked us 4 times if we had our keys? 4 times, not to mention the VIN # 2×. We have full coverage on the vehicle and she said it would be over a hundred dollars! As simple as a service and like we don't already pay a ton and they wanted to charge an unreasonable price. We hung up and called a local person that charged $63.00. You guys failed at customer service and now we will be looking for other ins. I'm very disappointed!

I was in an accident with a Semi Truck 10/30/2022 and it is now 03/01/2023. The semi-truck unfortunately is insured by Progressive. To this day I have received ONE call back from them regarding the accident. I provided pictures as well as the police report in which the driver was cited for multiple traffic violations one being driving the wrong way down a one-way exit ramp. I have had a totaled car sitting in my driveway for 3 months now and the only person I actually get on the phone can't even get the supposed supervisor to call me back. This company is an absolute abomination. Originally they said the driver wasn't insured through them and just closed the claim. After letting the trucking company know I was going to take legal action all of the sudden the driver is magically insured by them. To this date, I have called over 50xs and received ONE call back.

Progressive’s Snapshot program is supposed to give you a custom quote. Do not waste your time installing this thing in your vehicles. It will constantly ping your location and drain your battery. I had to install a new vehicle battery because Snapshot kept draining my battery. I contacted customer service multiple times, put on hold, then was disconnected when put on hold. Customer service is terrible. You might want to I sure with a company that has good customer service and is accountable.

Progressive has broken into my personal electronics and without permission made changes to it. The storage and use options were adjusted by they to their advantage. Filled a complaint with them, was told that corporate legal had oversight so I contacted my State Attorney General.

Warning!!! Progressive will raise your rate if your vehicle has a recall. According to the "National Highway Traffic Safety Administration" this should not be the case. Sounds a little shady. We went from $308 to $384 every six months.

I bought a policy from 12/22/2021 to 6/22/2022. I gave my car to my son who drove it to Boston and bought his own insurance on 2/3/2022. They don’t give a refund from 2/3/2022 because I’m not in the new policy. I live in Florida, I don’t drive the car, how should I be listed in his policy?

I received an auto renewal notice recently and the policy price increased over 15% (over $100 for a 6 month policy). This was not due to any fault of my own (i.e. car accidents, claims, tickets, etc). The explanation provided was solely due to cost of living/inflation. I requested an itemized/detail explanation of the price increases, but they refused. They won't provide financial data to back up their claims, and truly expect that their customers will accept their "copy&paste" explanations. Inflation is clearly a scapegoat/defense tactic because the only explanation for a 15% increase is price gouging. I think this company uses predatory, unethical, and unreasonable tactics to make more money at the expense of their customers. I've been a long time customer and have never seen such a dramatic price increase.

I was moving out of state, and purchased an auto policy that was to go into effect 11/18. I also purchased a condominium policy. The condominium policy took effect as stated. However, the auto insurance never began, and my company that I had been with for 20 years does not cover my new state. The representative that sold me the car insurance (Ryan) gave me his number to call as did the person that sold me my condo insurance (Anena). I called both of these people left a message and neither one of them called me back.

I am trying to get a policy, haven't had any accidents and I'm 37. They refuse money and instead want to take weeks to ask you to verify info??? Info they already have!! Some of us are domestic violence survivors and life is already hard enough but now Progressive wants to make sure I feel even more powerless and can't even get My kids to school!!! Because they want to play games!!?? They couldn't even tell me why. It's random!!?? Change your **, progressive. I'm sick of feeling helpless and here you go triggering desperate people for NO reason. I gave 2 stars only because the customer service rep was nice. Otherwise I'd have left the mandatory one star

Absolutely the worst experience ever. On 11/15/22 I requested roadside assistance for my car. I've waited over 12 hours for roadside assistance and have been hung up on by your agents multiple times when I have called for an update. (I have their ID numbers too.) Progressive will not be retaining my business as I am going to explore my cancelation options. I'm also going to express my disappointment to Social Media and the Attorney General here in New Jersey.

They added a driver that didn't live in the home for about one year. I called to discuss and wasted about one hour of my time, ended changing insurance companies. I will would not recommend this company to anyone.

I cancelled my insurance a month after purchase because I was getting less coverage for literally twice the amount I had paid prior with no new issues on my driving record. I was then charged almost a full month of insurance for the following month because buried 32 pages deep in their fine print... it says so- If this were integrable - they wouldn't have taken such measures to hide it from the consumer...

The absolute worst insurance company I have ever had. They will take your money and not even care for you. Filed a claim on auto theft and they refused to pay it. The adjuster was not helpful. I tried going to the supervisor but my questions never got answered. I even got ignored on one of the emails I sent. So unprofessional. I wanted the adjuster to be removed from the claim and it's like nobody cares. I got bounced around from person to person without any solutions. They are doing everything not to pay the claim. They even added drivers on my policy without my authorization and charged me $725. I immediately canceled. Will never use them ever again. I suggest you stay away too.

Purchased insurance for my commercial van in late 2021 thru begin of 2022. Beginning, Jimmy (agent of 101 Insurance Co. in Garden Grove, CA) quoted one price for Progressive, I paid amount, then a month later Progressive insurance company charged more money, 2nd month, than amount quoted as beginning in my automatic drawing from my bank account. I called and updated all my paper docs per required by Progressive but still the same. I sent email to Jimmy and stated clearly to cancel the insurance on Mar 2022, now I received debt collection letter for $123.56 for cancellation on 29 May 2022. Agency said they will take care the issue but then said they could not do anything about it. I called Progressive and they said I have to deal with agency. So I had to pay, otherwise they will send debt record to my credit yearly record. This is the scam insurance from beginning to the end. Either the Both agency and Progressive. Stay away those 2 companies.

I've never had an accident and usually switch back and forth between Geico and Progressive based on who will give me a better rate. Just switched back to Progressive last month. Had my first accident last week. Not my fault. My entire passenger side is scraped up and dented. Can't work due to the whiplash. Filed my claim online and expected someone from Progressive to get in touch in a timely manner. Nope. Even their website says the claim rep will get in touch by the next business day to "gather more information and walk you through your next steps". That did not happen.

I applied for auto insurance with Progressive while living at college. I gave my apartment address and was issued a policy. Later Progressive cancelled my insurance because they claimed they could not verify my address. This was despite me providing proof at their request. In the end, they decided that my proof was insufficient and cancelled my insurance without notice. I only learned about the cancellation after receiving a notice from the Department of Motor Vehicles.

I purchased auto insurance from Progressive. They seemed very credible and I wanted better coverage from what I had previously. I put extra coverage on my windshield because they can get cracked even if I drive perfectly. I put in a claim this week informing them I needed my glass replaced due to some rocks hitting my windshield from a moving truck. They put the claim in just fine and then informed me there is a deductible. I informed them I should have extra coverage and they informed me that windshield is under comprehensive coverage thus I must pay the comprehensive deductible. I said no, why would I pay extra on my bill every month to have this covered and then pay $500 deductible on top of that when I need it to get fixed.

I submitted a claim against Progressive when one of their clients rear-end my vehicle. It has been 15 days and the representative from Progressive is not assisting me. My car is unsafe to drive, and I have no other way to get my children to school or myself to work. The agent will not authorize a rental. His name is Joseph. My car stalled in an intersection almost causing another wreck. When I told him this, he said, "You should pay for a rental." I did not cause my current situation and they have done nothing to assist. He told me it would be another month before they could look at my vehicle. Good thing I recorded the conversations with him and his supervisor. If something happens to me or my children look out.

Beautiful experience in the beginning. Everyone nice and communicating. Two months later my car is still at a Progressive collision shop. Collision shop saying, "You need to pick up your car." A rep named Karma is saying she’s going to reject your claim. However Progressive says they still haven’t denied it or approved it. And two days calling trying to get in contact with this Karma lady. So unprofessional. So much time wasted. I could’ve just repaired the car myself instead of chasing them for answers for two months.

Do not buy insurance from here. Customer service very terrible and they have very high quotes and they like to do things their way. I have authorization problem where my policy was altered by an internal employee without my notice and the company had no idea how such thing happened. I hope they start conducting regular internal audits.

My catalytic converters were recently stolen (very common in my area) and Progressive decided my working car was a total loss and would only give me $2300 for it, less than the $3000 cat replacement. This is to keep my car, which I would now have to claim as salvage title and pay for associated DMV fees. I am also responsible for the 1000$ storage fee at the repair place unless I pay the 3k to fix my car there. Because they took so long to respond the storage fee was very high.

This is my third time insuring with Progressive. They are known for having better coverage than other companies, however when it comes time to claim I found that your policy rarely matches your expectation on coverage, leaving you having to pay for your own car after paying expensive premiums every month. This time around is my last time insuring with Progressive, as during hurricane Ian I was given the absolute worst insurance service of my life. I was told that first I was covered, but needed to wait two day for my rep... okay. I am desperate so I waited. Guy calls me once, I call right back. No response. Can't get ahold of the guy for another 4 days. By that time, he informs me that the first rep was completely mistaken and that I have no coverage for my claim, 'goodbye'. It was really disheartening, I will never give Progressive my business again and am canceling now.

I would avoid this company, I had very bad negative experience with their advisors, they do not know their job, every time you call them they say different information and are not honest with you. In overall, a lot of advisors very unprofessional and often can't even read the information about your policy on their screen. It took me over 10 phone calls to resolve very very very damn easy car registration issue. After all the mess I experienced with them I would not trust them in case of claims and proper customer service. Massachusetts.

We are a small business/car dealer in Rock Hill, SC who purchased a truck from Florida. We posted it on a transport dispatch website and a transport company contacted us for delivery. The company is out of Florida and has insurance coverage showing on their central dispatch profile. on delivery, we noticed damage to the top of the truck (estimated about $4500), so we filed a claim with Progressive, their insurance carrier on 7/21/22. Two months later, yesterday (9/28) Progressive denied the claim based on them not being able to verify from the Transport company which truck (out of their fleet) was the one who delivered our truck and who was the driver that day. We believe that this is Ridiculous, to say the least.

Worst service I've ever experienced. I've been working with Progressive due to their insured customer hitting me and driving off. I've never dealt with a more disorganized insurance company with worst customer service. For one I can only speak to the adjuster. If she is not available it goes to voicemail. I have had USAA insurance for over 15 years and if the adjuster is not available they route me to someone else right away. The adjuster has given me different answers on different days. So I finally asked for something in writing or documentation that I can trust and she said there is nothing they can provide.

We have been paying Progressive for our insurance for more than a decade. We finally need to use it and we have experienced a consistent lack of communication and extremely poor customer service. Due to this and utter incompetence, our car has been sitting at the body shop for two weeks untouched. We will be looking for another option. And please...enough with the Flo commercials.

I found and insurance company with cheaper auto insurance then Progressive. I paid my monthly insurance payment and decided to go with an insurance company that was $500 cheaper they Progressive and I let them know. After getting the policy started, I canceled Progressive with all payments up to day and they wanted me to pay $199 dollars just to cancel. I told them to use the payment funds I made which was more than $199 for less than a full month. I just think they are being money hungry just because you find a better rate. If they want to keep the customer, they need to start doing a payment match. If not then let people get the cheaper rates without them trying to get $199, I know they won't go bankrupt not getting people for money they don't deserve. Like Walmart, match your competitor's prices!!

I am currently a progressive customer. My experience with Progressive Customer Service is Par 'EXCELLENCE'. Exceptionally Honest individuals in their employ, integrity is their covering. In a World that seems to have become Rude and disingenuous-the customer service department at Progressive in my experience are their Greatest Brand Ambassadors. I will look at Progressive for business based solely on the respect EARNED by the employees I have had the pleasure to interact with.

Progressive Claims Dept. has NO follow up communication. I have emailed/left messages for 3 weeks now in and get the runaround. "I'll have someone call you back." "I'll reach out to her supervisor." "Let me follow up again via text to the supervisor." Weeks and nothing. My car was involved in an accident. I have AAA so I (Progressive did not have to fork out any money) had it towed to a repair shop. The vehicle stayed there for almost 2 weeks before claim was settled. I then asked if the shop had been compensated for storing my car and was told NO however, the repair shop can be compensated through Progressive and they'd have 'someone' contact me. SURPRISE~ NOTHING!!! ...I will pay a higher premium at another insurance company rather than go through the nightmare with this one.

Progressive Auto Insurance are criminals!!!! Bunch of Crooks sitting there like they (adjustors) are righteous judges. I got into a car accident on 7/31/2022. Progressive insurer drove into me. He hit and ran off after hitting my car so I chased him and he then stopped. I called his insurance Progressive and sent them all picture and the story. The next day Progressive adjustor "Liliana" ** called me and told me that I caused the accident and that they will not cover me.

My wife had a car accident with a Progressive auto insurance holder. I made the claim with Progressive because it wasn't my wife's fault and the nightmare began. It was such a long process and I had to find the collision shop, rental car, etc. I hope I never have to deal with Progressive and their representatives again.

BEWARE!!! BAD FAITH!!! PROGRESSIVE IS UNETHICAL!!! My son got hit by Progressive's insured customers. He was stationary in a parking lot, and honked as Progressive customer backed up. Progressive insured apologized upon backing into my son's car. My insurance company investigated location, the damage (how/where/way) on car, interviews with drivers and found Progressive driver 100% at fault. Progressive agent with no reason, evidence or proof is saying that my son is "40% liable". AFTER THREE MONTHS OF INACTION. Bad Faith!!! Insurance - I believe Progressive is taking advantage of their big company position, and playing games. This happened in MAY!!! BEWARE of Progressive and their lack of Integrity!!!

My parked car was hit by a Progressive Auto Insurance insured driver. It has been one month since I filed my claim with them, and I still have not been made whole. My car is still in the shop and I am driving a cheap rental. This is due to Progressive being unresponsive with the auto repair shop and continually denying repairs.

My son sold (or thought he had sold) a vehicle to a person who deposited money into my account, did the bill of sale, and everything that was to be done properly when selling a vehicle. 5 days later the money was reversed. We immediately filed a stolen vehicle report with the police. Progressive's "Automatic Termination" policy states that if the vehicle is sold or transferred (without any other clarification) then the insurance is automatically terminated on the vehicle. Using this statement, I could have someone hold me at gun point, steal my car and it would still not be covered as a theft since a "transfer" took place.

Artisan and Trucker Casualty Insurance owned by Progressive protects and won't pay out, when the trucker left the scene, had to be chased down and threatened to harm me, then his boss offered cash because they knew they were wrong.

Had my truck 3 days. 2022 GMC. Was rear ended. Driver texting and driving over 50 mph…Progressive is my insurance. Should be looking out for the safety of me and my family.. 3 body shops have said it should be totaled… They want to pay 11500 to repair and replace damaged frame! Said I’ll be just fine… Do not consider the Body Shop's opinion only their bottom line! DON'T DEAL WITH THESE CROOKS.

I signed up for Progressive online. They offered options for cars that I had owned which was a 2005 Audi, I owned a 2006 Audi and had not owned the 2005 for a year prior. But I selected the 2005 Audi by mistake. So, when I went to DMV to register a new car, a year later, I found out that my license was suspended because of lack of insurance, plus I could not register a car for a year. Now I cannot drive for 90 days and will have no car until 3/23 all because Progressive failed to post the correct car and instead listed a bunch of cars I NO LONGER OWNED. Their AI is difficult to manage and when you finally get to a representative, they couldn't help you. I would NEVER recommend Progressive if you want to be insured correctly. They should not be able to be in business in NY state.

I'm a customer with Progressive since 2011. I never had a problem with them until recently..they are a disaster. I am so frustrating so disappointed to the point that I'm changing to another insurance company. I rather pay more money with someone that knows what they're doing; than with a company that they say they would do one thing and do another completely different ...

My Homeowner's Policy went up after one year and the auto policy seemed too high. USAA had a much better rate, so I set up my new policies to begin on April 12. I spoke with a Progressive agent on April 10th to cancel both my home and auto policy. I had just added a car to our policy so there was going to be an outstanding balance due. The agent told me it would be $87.31. When I received the Final Bill in the mail, it was $90.31. They had the $1 monthly installment fees broken out and totaled $3. My policy period was from January-June so I had paid $3 so I assumed that may have been the difference. I called and talked to an agent and asked about this fee and they stated that $90.31 was the correct amount due and was not sure why the Agent originally told me it was $87.31.

Sent me a letter stating that my daughter would automatically be added to my insurance policy. I called and spoke to representative and told me that they will still charge me $72.00 extra for my car insurance even though she doesn't have a driver's license. I will cancel my policy and also my home policy and find another insurance company. Poor representative. Don't care they charge you more for no reason?

Progressive will sell you a car insurance, will charge you and then will find anything they can to cancel your insurance. When they interviewed me, I mentioned my Mom who doesn't live in my house drive my car once a month to go to do her grocery and they cancel my policy just because of that. Didn't even give me the chance to add my Mom to the police if that was the case. They are a big time liar.

Yes if you're thinking about getting progressive insurance I'll state one to me that I would get what I paid for and they were right. I've had them a few months and I can't wait to get out of it. Bottom line if you're thinking about Progressive don't do it. If they were insuring machines and not people it and not people it might work out but they definitely have no customer service skills. I guess they're all getting paid but none of them are really doing any work not for me at least. My agent at All State was right. I need someone lineed someone like them that knows me, I know them, and we work together. There'll be none of that progressive. The worst insurance company I have ever had. I cannot reiterate strongly enough if you're thinking about getting insurance but progressive don't do it.

When a Progressive insured causes damage to another vehicle they are responsible for damage payment. If you are using them prepare to go to court because they won't cover damages you cause. They refuse to pay full damage until you have damaged vehicle repaired, when all they should get is a professional estimate regardless who repairs it and when or if you want to repair at all. Take them to court and add on any public transportation fees, and rentals and your time at your job salary rate or further damage caused by their delay.

I was in a car accident on 02/06/22 and it was determined that other driver (insured by Progressive) driver was 100% at fault for the accident. On 02/10/22, I received a call from Progressive agent Jasmine ** stating that Progressive would be liable for the accident and would like to start the process of repairing my vehicle and getting me rental car to use in the meantime. Knowing my car is old and not worth a lot, I asked Jasmine explicitly if there was a limit to the amount of money Progressive would spend to repair my vehicle and she told me no. On Friday, 02/19/22 at 9am I received a call from Progressive agent Matthew ** telling me the cost to repair my vehicle is too high and they are going to total it. He also told me Progressive would only continue to pay for my rental car (which I need to get to work) for three more days (through Monday, 02/21/22 which happened to be a national holiday).

This is a Mickey Mouse company that will screw you and anyone they can! I have escalated my complaint to the Insurance Regulatory personnel and will NOT stop until justice is completed to my satisfaction. DO YOURSELF A FAVOR AND GET THE REQUIRED INSURANCE ELSEWHERE!

As a loyal 10 year "Emerald Level" customer My auto claim happened on 12/19. It is 1/20 and Progressive has failed to settle my claim within 30 days. After having to hire an appraiser to fight the low ball offer of $10,300... Progressive's independent appraiser agreement settled to $18,400. They then proceeded to not honor the agreement and offered on $16,100. They have not been able to provide me an explanation for over a week. I was told the supervisor needs to review why the appraisal was different than the amount offered but he is out until 1/20 and I would recieve a response upon his return. However, after multiple attempts to reach my claims representative, I have heard nothing. After being low balled then following the process put forth, progressive not honoring their own appraisal clause by offering less again, being put on hold, hung up on while on hold and waiting for promised response with no follow up, I am highly disappointed and frustrated. Progressive is clearly NOT "On My Side"!

I obtained commercial vehicle insurance for a new car. After year 1, rate spiked by 25%. I called to find out why and the representative could not articulate the reason for 20 minutes. Then, she said maybe it was for a crack windshield (which was repaired for $75). So, I switched to another provider with the original rate. I sent them an e-mail through their system letting them know of the cancellation and no response. So, I called the day my insurance was expiring and finally got a hold of a customer service representative after being on hold for 56 minutes (no joke!). He was very pleasant and said it will automatically cancel if I do not pay. He did not seem concerned or asked me why. I guess they get this all the time. They should spend less on commercials and more on customer wait times.

I haven't even gotten in an accident (knock on wood). But, their overall legal, money-making moves is annoying and nonstop. Since when is default (the highest coverage possible???).

Do not use Progressive for your insurance. If you have to file a claim, they will prolong the progress for as long as they can. Once the work is done, took them at least two months to pay the shop that performed the work. They will only pay the amount they want to pay to the shop, leaving the insured responsible for the rest of the bill.

My wife was involved in a minor traffic accident on Aug 24th 2021 causing approximately $1,741.99 in damages to her 2010 Ford Escape. My wife had a green light, the other driver had a red light. The vehicle was repaired costing a total of $1741.89, my USAA insurance paid the 741.89 minus the deductible of $1000. Progressive refuses to pay the deductible despite the police report. Resolution: Have progressive pay the $1000 deductible.

Switched over to Progressive after Geico increased my premium based on other drivers in my household that had their own car and insurance. My car has been hit twice by other drivers. Progressive respond immediately to my concerns. I never had to chase my adjuster down. My daughter is currently with Allstate. She is getting horrible service. I told her to come over to the light. Leave that darkness behind. She will be in better hands with Progressive.

The commercials are cute and catchy flo the insurance is very funny. It's all smoke and mirrors, ask ANYONE you know about their experience when it comes to paying for your to be repaired or even a cracked windshield. Progressive WILL NOT honor your claim like Geico or USAA. They will investigate YOU the insurer not address your claim, ALL as an effort to not pay or pay very little of the actual cost. I was T-boned, filed a claim. After I was investigated I was sent a check for $300 to cover thousands in damage. The cracked front windshield, Progressive doesn't pay anything. DO NOT INSURE YOUR CAR WITH A CON COMPANY THAT'S STRICTLY FOR PROFIT.

If you have insurance through them, ditch them and move. If you have been involved in an accident with one of their insured drivers, I'm sorry.

Progressive Auto Insurance has been the best insurance I've had for over 15 years. Coverage is excellent, their staff assist me when Michigan Laws changed for car insurance. Progressive educated me on what coverage I needed to stay covered in case of an accident. Progressive staff is friendly, well equipped to assist with windows repairs, comprehensive's changes as well as offer roadside assistance. I highly recommend this company for car insurance.

This review in Consumer Affairs based on my own experiences!! Once Progressive gets your auto accident photos they ignore claim, emails and voicemails to their Progressive claims adjuster as a tactic to delay, confuse and not pay victim for damages and deductible. Progressive Auto Insurance is in bed with my insurance GEICO in collusion to avoid lawyer fees and court action without paying to settle auto accident claim. Date of Loss is 08 27 2021 and today is 11 17 2021 with my vehicle not inspected, not repaired nor claim paid despite 45 day limit in California to settle claim. Best advice is sue both insurance and at fault party who hit my parked vehicle at a supermarket parking lot in Merced, CA.

I was in transition from Florida to Georgia. I purchased the car during the process and registered it in Florida where I bought it. Progressive was informed of this. And continued to sell me a policy. A few months later a friend and I were discussing insurance and I told her I was insured with Progressive and she said that she didn't they covered Florida. So it called Progressive and ask them and I was told that they did.

When you call Progressive your call is answered very fast. Nobody likes to be out on hold listening to ELEVATOR MUSIC! My Agent is also very good at answering my call if I need to discuss something with her. Awesome Customer Service.

Unless one reapplies every six months an increase and premium is added. To verify the gold, silver, platinum status, one pays for **. Everything is negotiable in life. Progressive is in with social media and government. Trillions in profit/year is disgusting.

Progressive is great for lowering your rate when you call and complain. Then on the next policy, up it goes again. I just had a ticket drop off and my rate went up $29 a month. Now they say, "We can maybe get it lowered if you drive less miles." It’s always something and I don’t have a bad driving record. Constant up and down with pricing. And when you call, this guy talks like I’m at his mercy. Unbelievable. Insurance hunt on again!

I have been a Progressive customer for over 3 years and had to file my first claim this year (August 11, 2021) for a shattered sunroof. My claims representative contacted me within about a week, and, after discussing with her, she told me she had called the shop and arranged for me to drop my car off a few days later. The morning of, I called the shop to confirm and they said they had no record of any conversation or booking. I called my claims representative back and learned that she was on vacation, but I should leave a message and one of her colleagues would get back to me.

Signed up with Snapshot. First 6 months was $532. Got an A+ rating with snapshot and after 6 months was told I get a $197 discount for using snapshot on my next policy plus a $29 discount. My new 6 month policy is $469... That's $63 lower. Called them and they said yeah you get a discount for signing up for snapshot and signing documents online. After 6 months they both fall off and that $226 total discount goes to $63... What a complete scam. Not happy at all.

I had purchased a used 2004 Toyota Matrix and had insured the vehicle with Progressive. I knew it would not be a car that would survive long as from the start there were problems. After just four months as expected the car's engine went out at stop light and the cost to repair exceeded the value. I called a local junkyard and sold it for scrap the next day.

I am a newer Progressive customer. I have full coverage and paid for road side assistance. This morning I broke down in the middle of nowhere. I called for road side assistance and asked them for a tow to the nearest shop. They said, "We can do that." I said, "great." Then they informed me that they would only pick up my vehicle and take it to the shop and that I had to find my own way there. I said, "Let me get this right. The point of road side assistance is to get you back on the road or to a shop to get your vehicle fixed so you're not stranded on the side of the road and since you're willing to pick my vehicle up but no willing to let me ride to the shop I need to walk 5 miles to get to the nearest shop." They operator said yes. I am glad I was the one to break down and not my wife and child. I am very displeased with my service and I will be getting a new insurance.

Horrible customer service! After several weeks, our claim has still not been serviced. East Coast claim representative does not return calls and leaves at 4:00 pm. There is no formal complaint or quality control department. We are in process of filing a formal complaint with the Better Business Bureau. Switched due to the enticing prices but regret this decision. Do not recommend this insurance company.

I have been with Progressive for about 4 years and recently became ill and hospitalized. I called as soon as I was able after being out of hospital to ask for assistance in extending my payment date and they did nothing. Just said it will be expiring and canceled. I could even make the payment in 4 days after it cancels and they said, "Sorry it will still be canceled." This company has zero sympathy and just treat customers like a number and not a human being that was experiencing a rough patch. I have always paid on time as well. I will be switching to All-State whom is amazing and got a 80 difference in price for the same coverage.

After 2 months my payments went from $238 to over $400 for no reason. Stopped auto pay and they still took money out of my account. Was put on hold for over 1 hour waiting for a supervisor. Finally hung up. Worst customer service I’ve experienced.

Please do not take Progressive Insurance. They are absolutely horrible. They had a cheaper rate but it is not worth the horrible experience and condescending customer service reps you will have to endure.

I've been a Progressive customer for over 5 years. In the past, when I had a claim their team was responsive and friendly. Prior to my most recent claim, I had no complaints. 2 of my cars were flooded due to Ida on 9/1. I submitted a claim with Progressive at midnight on 9/1. Early on, my rep was very responsive and even took it upon herself to consolidate the claims so we would have 1 point of contact instead on 2. Unfortunately, the Progressive approved shops were not available until 9/15. I was given the option to find my own shop, and the cars were dropped off on 9/7.

Horrible claim service. Was rear ended 3 months ago and still no payment, no rental car etc. In fact my vehicle (not drivable) has been sitting in my driveway this entire time. Progressive hasn't even sent an adjuster nor tow truck out to do anything on this claim. All I get is the runaround from them on the phone with few if any calls back, emails etc. How they retain their license in each state to sell insurance is beyond me! If you are, or have experienced similar treatment, make a complaint with your state insurance commission and BBB.

If you get into an accident, do not expect that they will provide you with any service that you paid for in a prompt manner, such as a car rental. I, personally, had to go through hoops to just get an approval number and it came over a day late, which was extremely frustrating. But what is worse is their claims adjusters and department. They are lazy and incompetent. They are not your advocate and only seek to reach a judgement quickly because you, a paying customer, is nothing more than a hassle. And raising your premium matters little to this company. I would look elsewhere and even pay a bit more for better service. Biggest regret is going with this company because they were cheaper. Learned the hard way that you do indeed get what you pay for.

New car < 3 yr old. Never serviced outside the dealership. Progressive refused to pay for a Toyota part AND refused to pay the dealer's labor rate. Cheap insurance is not worth the 50% increase in repairs. Hard Pass.

I bought an auto policy. Paid entire year. On the last month of the policy, I asked for a quote for a new replacement vehicle. The quote was way higher than other competitors, so I cancelled the policy 12 days before the end and was slapped with a $30 cancellation fee, OUTRAGEOUS! WHAT A RIP OFF. I can't believe the insurance commission allows them to get away with this! I will never use them again and do not recommend anyone else either!

I was in an accident, they blamed me for part of it. I wasn't at fault for any of the accident. I have over 5000 in damages on my car. Progressive gave me 958, I couldn't fix the bumper for that. Now I'm left without a car to drive and I work over 30 miles away.

Horrible customer service, professionals at hanging up. They're not there for you in any way, shape or form when you need them. The claims department couldn’t care less about your claim. The stress of dealing with Progressive is borderline criminal.

Claim # **. Full coverage, military, no accidents. Paid in full for 6 months ULL COVERAGE) on 20k car. Other insurance at fault 100% liability. 5 witnesses, traffic cam footage. PROGRESSIVE wants to bend me over Just to make a buck. First offer 13,7k from OTHER insurance company says 80/20. PROGRESSIVE tells me "we are here for our clients." Offers me kelly blue book 15k. 8/26 BUTT IN SEAT value is 21k minimum W/O scrap currently@(5k minimum). This is an easy W for PROGRESSIVE and they making a $ on their own client. Save your money, time and sanity explore different options. If you military try somewhere else. I took a whole day off to call my claim adjustor and no response. I spent my wedding fund on this car and they really trying to make a buck on a SOLDIER!

DO NOT use Progressive for insurance. They basically take your money, despite having no claims for 8 years, & refuse to honor a claim despite having "diamond status". They took thousands of dollars from me over the years and refused to help me when I needed it. They are fraudulent and unethical. And now I am out of a car and no money to fix it or get another.

After being with Progressive 2 months, they added an unauthorized driver to my policy. It increased my premium over $1000. The other driver had no access to my car and had his own vehicle with his own insurance. They refused to take him off. Then they billed me $300 more for his portion when I canceled my policy with them.

After being a Progressive customer for years, and occasionally getting the feeling we were being a little overcharged, yet staying because we were long term customers, we purchased another home in another state. We also purchased a car in that state 30 days prior to closing on the home. In the mean we were renting a home until the new home closed. We informed Progressive of this situation and they said NO PROBLEM. Then we received a notice saying if we didn't provide proof that the residence was our they were going to cancel the policy in 7 days.

You guys are complete thieves! A total rip off!! I am changing my insurance today! I don’t like giving you not even 1 star! For months you guys have overcharged me. Those out there, do not get Progressive Insurance!

I decided to change insurance carriers and Progressive at the time could not offer me a lower rate. So I switched to Safe Auto, since my car was an older car and didn't need full coverage insurance. That was 2 years ago. This company decided it wanted to attach itself to my credit report and now, since it is only a past due bill, not a credit card late payment, etc. So I want to warn you all.. They are greedy, and they will lurch all over you 'til you pay that last 200 dollars of your closed policy... It's called a contract, and if I knew that, I never would have went with them!

I would have given 0 stars if possible. Lost my job, got a new one. I needed a 8 day extension to pay my bill, because I didn't have the money. I used my savings to pay rent, buy groceries, and get gas so I could get to and from the new job. They literally said "that's unfortunate, but you do have a due date and it must be paid on that date or your policy will be canceled." I have screenshots for anyone interested. Do NOT use Progressive.

DO NOT USE PROGRESSIVE! I am appalled at the lack of information and replies to my requests for information regarding the claim for my son's car. His car has been in the storage facility for 17 days with only three contacts from the claims adjuster Devin **. The first two were about the storage facility bill seven days ago and the third was a request for us to sign over my son's car to them one day ago.

Do not trust your family and autos to PROGRESSIVE! FLO IS A LIAR - DO NOT TRUST HER! Challenger Deep is considered the lowest point on earth. Travel there ... dig down 10 ft, and that is where you will find the scum that run Progressive insurance. This company values only statistics, not people. I just signed up for a policy with Progressive 1 1/2 months ago. I changed my carrier after 10 years with Allstate. Allstate had raised their rates so high I was forced to look elsewhere. 2 weeks after getting my new policy with Progressive, my son's car broke down at a Jiffy Lube (after an oil change). Initially I called Progressive to arrange for a tow, but cancelled it because Jiffy Lube wanted time to inspect the vehicle to determine if they were at fault for the mechanical failure.

STAY AWAY! FAR FAR AWAY! I was involved in an accident at 75 mph, forced off the freeway. I managed to keep the car upright and once the police arrived I called Progressive. The temp in AZ was 107 degrees and sitting in a wrecked car on pavement on side of road probably 115 degrees. It took me over 30 minutes on hold to get someone and they transferred me. I was on hold again and they transferred me! I finally got someone to create a claim # and they transferred me. They gave me roadside service (for flat tire, broken window, etc...) I NEED A FRIGGIN TOW! 4 hrs. later still no response from progressive and no one ever called me back.

Had a claim and someone hit my car and they let the other insurance company say that the person was at a stand still so basically i hit myself. They didn't try to help really at all. Had another claim where my car was totaled. Sent pictures of prior damage and they told me something was damaged and wasn't that's why I provided pictures. Hate this company.

I put in a claim for a broken windshield. 463 is what it cost out of pocket. I was told in 4 calls to find out where my check was. As of two weeks ago I was told 7 to 10 days. This was two weeks ago. Call today and find out I'm not getting reimbursed. Total **. They lied to me. As of now I wouldn't insure my son's pedal bike with these people. These people collect thousands of dollars a year and they screw you first chance they get. As of next week we will NEVER do business with them. And I would prefer not to give them a single star.

SWITCHING... HORRIBLE if you actually need to use it. We have had insurance with them for 10 years for house and car. No claims filed. Went to get original glass for windshield claim and they won’t do it. Am moving both home and auto.

There is too much detail to go into but here are the highlights. I contacted Progressive to cancel my auto insurance. The Customer Service Rep assured me that my cancelation would be effective on that date and that my next premium automatic withdrawal would not occur. Two days later, Progressive withdrew the premium for my canceled policy. I have been calling them and speaking to various supervisors for nearly 3 weeks trying to get my money refunded. Each person I speak with adds a new twist to the process. It's like none of them know their own business processes. Three weeks to correct a problem that they caused. It's ridiculous. I will never do business with them again.

They asked for a garaging address confirmation out of the blue not long after I paid for the 12-month premium. If I don't, they will charge me $600 extra premium as a new rate, which is ridiculous. Why they didnt ask for it in the first place when they gave me the initial estimate to make a clean, one time payment is beyond me, probably want give me some hard time so they can get lucky with the extra money by trapping you since you already paid?

Awful experience after I had an accident and wanted the car back. My car was totaled because they chose to value it was the lowest possible NADA value. They take the average of 2 salvage yard's prices to junk it and minus that off of their offer to you if you chose to keep the car and not let them junk it. I caught them lying about one of the quotes that was very high at $673 dollars, most salvage places or car auctions only pay roughly $200-250. So after I priced the same business myself to junk it I knew they were lying. After speaking with my agent she revised it and said now they were quoted a price of $273, which brought my average lower and got me $200 extra on what they were willing to pay me. Well I guess I pissed the agent off because when the tow truck brought the car back the battery was completely dead and the key was in the ignition in the full on position. So it appears that someone literally left it running forever until the battery finally died.

Worst insurance ever. I had a car accident and the all process was so unprofessional since the beginning. The claim adjuster keep calling my husband even though I call more than once and request him to call my number. We were considered at fault and I requested a copy of the claim report to be sent to me. I asked more than once to speak with the supervisor and was told that the supervision didn’t want to speak with me. I really felt disrespected.

Progressive gives terrible service when it comes to claims. When it comes time to make a claim on your insurance you will get the run around and not be able to talk to a progressive person. They hide behind the curtain and push your inquiries to other companies to say no. I had a windshield break and needed a replacement. The car was barely over 1 yr old. After 2 weeks of trying to get to a progressive person and getting the run around from the other company handling the claim I finally got to a progressive supervisor that may as well been a robot. Mr. Carlos ** just said no and that was policy...period. I will never use them again and will tell everyone who asks that progressive is the worst insurance ever.

I needed to change my due date by one day. I am told by Progressive customer service representative the only way I can change it is to start a new policy. Secondly, I can leave it the same but if I don’t do an automatic withdrawal from my account it is going to cost me an extra 20.00 per month. I have only been with them 1 month. This is the dumbest policy I have ever heard of. They would rather lose a customer than to change my due date by 1 day. Bye because I have had too many other offers. I have excellent driving and pay history so see ya.

Horrible Horrible uneducated Adjustors. If you have other insurance available to you, take it. This company is repairing hail damaged vehicles (unheard of in the industry with the extent of our damage). They do NOT Total the vehicles. We had other companies' opinions and garages. They would make out better w/ salvaging them for parts. No wonder the premiums are low. Myself and my daughter (from FL) had our 2014 & 2020 vehicles hit with freak hailstorm in gulf shores, AL. They want to cut off the roofs of the cars and repair them (if I would ever be in a roll over after this- I now have a weak spot). The damage was to every single panel of the vehicles w/ baseball sized hail. They had us drive back 8+ hrs w/ smashed windshields. They would not repair for a safe ride home. As soon as these claims are closed, we are going back to ALLSTATE.

Called today to change our policy to just liability. And during conversation I mentioned that I'd rather cancel than pay such amount. The lady asked right away if I want to cancel it. Clearly they are not interested in new customers or value their customers. Didn't even ask me to wait and see the new policy amount. Very unprofessional. If you're lowering or canceling your policy be ready for negative response from representatives.

BE WARNED! THIS AGENCY IS NOT MILITARY FRIENDLY! I’m Active Duty Military and PROGRESSIVE canceled my policy without consent or prior notification while I was on orders. I then received a notice for lapse of insurance with a $50.00 dollar penalty from the DMV. When confronted, PROGRESSIVE told me it was MY FAULT for the unannounced cancelation, and that I would have to pay the DMV penalty AND the balance due ON THE CANCELED POLICY! They know it costs the average person more to dispute the wrongdoing in court than to simply pay the fees, but I didn’t expect this kind of dishonest business practice from this company.

I was sent a final bill after I cancelled my policy. I was on auto pay since day one. I was told I had a bill because I always paid behind due to a payment not received in some month. When I pulled my account summary on Progressive's site it shows every payment made every month. When I pulled my bank account it also shows every payment made every month. I was sent a letter stating if I didn't pay It would be reported as in collections on my credit report. Blackmail! As a disabled veteran I have very limited income and can't afford to have to pay things twice. Will never use this company again.

I had Progressive, before switching to progressive. I had a policy with a girlfriend. We separated and I created a new policy. I had a hard time with the first agent, they did not file my policy correctly. I called them back, then they fixed the mistake they made. Then months later (according to them) they had sent me a letter that stated I need to show proof of continuous insurance. Hello! I had my previous policy with YOU! Progressive! Now I am online looking for new company. I found a good one, however since they can't get the paperwork straight. It shows a lapse in my continuous insurance with PROGRESSIVE!

I called and talked to a really nice man named Brandon ext **. He quoted me what I was looking for and I was happy that Progressive Insurance was taking care of my Commercial Auto Insurance needs. However, I needed to confirm with my client that the insurance I was getting a quote for would meet their needs. I explained that I would call back immediately and that I needed him to send me the quote. The quote was sent with my last name incorrectly spelled. It also did not mention anywhere on the quote that I had 2 mil in general liability insurance. It also did not mention that I had 10k in cargo insurance. I assumed that property damage of 25k covered that. But, to make sure everything was correct I called back the number 1(888) 814-6494 and asked to be transferred to Brandon ext ** at 12:46pm on Wednesday, March 31st.

Dealing with them is like being out on trial for a crime. My husband hit a patch of ice and hit a snow pile last February. Damaged the front wheel well and fender. Car is drivable. But you'd think we committed a murder by the way they're treating us. Asking for bank statements and time cards? Asking for coworkers numbers? Asking for documents and screen shots I've sent in multiple times. Asking for pictures of the damage we've submitted multiple times. It's insane. Over a fender. Like can we just process the claim so we can get your car fixed. Been with Progressive for about 6 years. No prior accidents. Like, thanks jerks.

Progressive insurance touts "bundling" insurance policies to save money in its television advertisements. "Flo" gets frustrated at a picnic because people are discussing grouping of their policies to save money. Here is the truth of the matter: Progressive Insurance, as well as many other insurance companies, want you to "bundle" all of your policies together under their banner so that they can deceive you by offering low rates on a few of your policies and then rip you off on just one of the policy categories. They are out for maximum profit.

I have had several Progressive insurance policies in the past and I had auto coverage on two of my cars recently. I moved out of state and went to change the policy to my new state and saw that the new rate just wasn't competitive, so I switched to AllState. I got my final bill from Progressive and they added a $50 cancellation fee. I called them to tell them I wanted to pay the remaining balance, but I refused to pay a cancellation fee of $50. They told me that was mandated by the state (which is a total lie). I had insurance with another company and cancelled it mid term and was never charged a $50 fee previously.

Bad customer service,, just to cancel my policy took me almost 30 minutes, Roadside service is bad. My reimbursement not receive. Roadside customer service is bad. I was told to pay out of my pocket because Progressive system is down, blame it to the system. BAD BAD BAD, in time of need, you are out of service.

Progressive encourages its policyholders to file fraudulent claims. Had a lady run a red light and had a police report. They denied my claim. Heaven ** is a corrupt employee and is not doing her due diligence.

I have never been so disappointed by a company in my life. My fiancé and I have Progressive and we’re hit by a drunk driver a few months back. We pay for MedPay services on our insurance which means that it covers our medical bills up to $5000 each outside of the settlement. We both received chiropractic care to help with our back pain.

If you ever have the misfortune to be in an accident with an auto insured by Progressive, don't automatically think you will be paid for your damage. I had an incident with a car insured by Progressive in Dec, which they admitted their client was responsible for, but they refuse to fix my auto because they say they can't confirm coverage and need more time. They think I am just going to go away, they are sadly mistaken. I will write this review everywhere I can. Trust me, patience is not something you can have with this piece of crap insurance provider. So much for their commercials about going the extra. Well then again, they go the extra not to pay for their insured. I hope none of you ever has an accident with this so called provider.

I switched to Progressive Insurance at the end of November 2020. I, unfortunately, had an auto accident in late December. The claim experience was phenomenal. I was 100% taken care of and satisfied with the claim process. However, on 2/5/21 I awoke to an email dated 2/4/21 that stated my policy was canceled on 2/3/21 due to an underwriting issue. I immediately contacted Progressive who told me they had sent two notices regarding needing to conduct an underwriting review. I never received any of that information from them regarding cancelation, otherwise, I would have immediately rectified the situation. I did however receive multiple letters, emails, phone calls, and log-ins on the Progressive app without notice during this time. I updated my policy several times as I removed the loss vehicle, added another (and dropped another vehicle that I had sold). At no time was I made aware of a need for underwriting review.

Progressive insurance will not allow me three extra days to pay my insurance! They are greedy and have no sympathy toward customers during a time of crisis. I tried reaching out to the CEO and customer service Directors etc. and they don’t care. They threatened to report me to collections for a bill that is just a little over 30 days past due. I have already made a 50% payment of my balance about a week and a half ago. In order to pay my balance I asked them to give me three extra days because that is when I get paid. They said no repeatedly and their threat for collections still stands. They said they will not stop the collections after I begged them and wrote letters.

The worst insurance I’ve ever had! Pickup box was damaged in an accident and shifted the bed on impact. They gave me the runaround for 3 months while my truck sat torn apart at the dealership. First they said they’d fix it, then they wouldn’t, then they would again... You get the picture. Was told by the manager after a month of trying to call him, that they would not pay for the damages to the wiring harness. These people nor their managers, will not call you back and there is no one above them to call... believe me, I tried. I called their call center numerous times and was told to keep calling the same halfwit that wouldn’t answer the phone to begin with. I’ll gladly pay more to have better service and better insurance. You get what you pay for.

I was rear ended in October, (1st accident ever and I am 54). The collision repair company that Progressive recommended had my car for over a month. Got my car back and the following week I had to take it back, the check engine light came on, my sensors in my back up camera were not working, my side view mirrors were not working. They had it again for a week and a couple days. They fixed my sensors and said since the check engine light went out there wasn’t anything they could do, they said they talked to progressive about my side view mirrors and they said they would not cover that because it couldn’t be proved that the accident caused it! (Well let’s see, they were working before the accident and now they’re not!)

I'm very disappointed in the fact that Progressive do whatever it takes to wiggle out of doing what I pay them to do. Which is insure me. that if anything should happen no worries. I have never had a claim in my whole life. And first time I do they drag their feet to not pay. I'm saddened by my experience with Progressive. It's just sad. Don't let these big insurance companies keep making it hard for us. Without customers they are nothing.

Switched coverage to split a car off multi car policy. Have always been with one of the major carriers as I work in insurance, thought I'd give one of the "hands-off" platforms a try. When it came time to need to use a service [roadside assistance] I could not get anyone on the phone. The phone system would disconnect your call after you held for 30+ minute to speak with someone. I then used the automated system to call a tow truck that NEVER arrived after 3 hours. I called back to the customer service once again and after another 45 minute wait and paying an additional $46.00 for 5 miles of towing beyond the distance the coverage allows a tow truck drive actually contacted me. Needless to say, when you are in an accident or broke down is not the time you want to find out your insurance carrier has follow through on the service they sell. Went back to my prior carrier and saved $35.00 a month as well. Lesson learned.

I filed a hail claim with Progressive and from the start they treated me like an absolute criminal. They were very rude, unprofessional, said all the damage was from before I bought the car (not true) and denied the claim because I hadn’t posted pictures of the car when I bought it on social media. For one, I barely post on social media and I surely don’t post pictures of my car—that’s weird. Every year my area gets hit by big storms so I don’t know why this was so hard for them to believe, and I’m stuck with thousands of dollars worth of damage to my car.

They notified me that my policy was being cancelled due to relocation out of state. I understood when the agent described how different states have different auto insurance requirements, and how living with family/renting, covered or non covered parking helped to calculate the rate, thus necessitating a totally a new policy. However, what I did not understand was being charged monthly after the cancellation date for three months, and sent a bill during Christmas week stating I owe $350 that I don’t have as a person unemployed due to COVID.

This was the worst company I ever chose to trust. They are insanely, disgustingly greedy. They threatened to take me to collections over money they told me I didn’t owe after I cancelled my policy with them. They claimed they had sent me emails about the balance (they never did) and did nothing to help me. This is how they treat their customer base during a pandemic. Never, ever again will I come back to this loanshark of a company.

I signed up for auto insurance with the Snapshot device. My initial premium (with Snapshot discount) was just $52 a month, for my BMW X-1. The Snapshot device beeped three times shortly after the car started, and then once or twice each time it came to a stop. While using it, I had no accidents, no claims, no tickets. My mileage was low, thanks to semi-retirement and the pandemic.

If you experience an accident, they'll be sure to give you the runaround and try to screw you over. On two separate occasions over a 5 year period I had my car totaled and was not at fault. In both of those occasions they low balled me on the value of my vehicle and when I asked questions/referenced valuation services, rather than supply me with reason and answers they offered a few more hundred to keep me quiet. They do not practice good business, so be prepared to look out for yourself. NEVER ACCEPT their first offer.

So Progressive sucked me in with a nice low quote by asking me to provide my current insurance info policy. What they don't tell you is that they are saving you money by chopping your coverages off and raising all your deductibles. Complete waste of my time and those poor ethical tactics really turned me off so I stuck with GEICO. Progressive's same coverage was about $19 less but NO THANK YOU!

Progressive is the worst insurance to use. A car backed into my car 2018 and the driver gave me an invalid insurance. I called her insurance and they told me that she had cancelled her policy long before the accident happened. This lady went to my insurance which was progressive at the time and presented a false claim. She got money for property damage and body injury damage. I recently found out that progressive paid her 12000 without my consent or appearance. Never gave me a chance to defend myself and they ended up putting the whole thing on my record. Point of advice to you all please, progressive to me is trash. They are the worst insurance you can ever use. And I will choose Geico over any other insurance out there because of how they treat and pay attention to their customers. Progressive insurance is a NO GOOO!!!

I had an accident and have been paying Progressive off for years. This created a significant hardship before the pandemic but now it is affecting me to the point of the plane crashing into the mountain. Despite many attempts to get some sort of relief during the pandemic they refuse to help because I have not been affected at work despite losing my husband's income. Their (outside) representative is cold and unsympathetic to the extreme; here is this massive company with extreme assets unwilling to work with an individual during a global emergency. The 2 thousand dollars they demanding is not even a drop in their bucket but is make or break. I am so disappointed. These types of issues contribute to the public outcry of large corporations; their priorities of the bottom line over people's lives is causing real harm.

I have been incredibly satisfied with Progressive insurance. I appreciated having the snapshot device to use when I switched to Progressive to help me be more aware of how I was driving. I was thrilled that when I moved to a different zip code I saved more money. I was also pleased that during Covid, Progressive introduced the Blue Apron Program which gave money back to its customers. Their website is easy to navigate and their customer service is great.

Was with them few years ago; I decided to write a review because I keep receiving their junk mail. They are the most expensive auto insurance you can find and they are liars. I compared what I was paying to what my coworkers were paying and find out that I was paying more than anyone else. I never had an accident, no ticket, excellent credit,...etc. They raised my payments every six months without any reason. I called them one time to complain and to find out why the price was going up when my car is getting old and I haven't made any claim, nor get a ticket... The ** answer, from the trained-liar agent, was because my credit. It was a pure act of dishonesty and lie.

I am very satisfied so far with Progressive. I called and they helped me get a quote quickly. They also were able lower my rate compared to my previous insurance. I haven’t had Progressive before and so far I’m happy.

Progressive is OK and I am stuck with them for another year or so because of a hail damage claim my husband made. In my opinion, in spite of their claims to “save” you money, you have to fight to get the bill reduced by $2.00. Supposedly if you bundle with renters insurance it was less. My Rental insurance with Allstate is less and covers much more than Progressive offers and the discount was next to nothing. Hopefully I will not have to make a claim on the Auto policy as I can’t imagine what that would involve.

I found out this Agency from a friend. Wow! I was more than impressed with the agent's upbeat and assuring attitude. She knew the different policies and explained each one in plain details, not a lot of jive. She went through each one and noted pros and cons. She found discounts and applied them to afford me the most reasonable quotes for my policy. Instantly I had my documentation that were required and I am a happy camper. Note: Customer service is everything but the company's Service Representatives truly make the difference. 5 star care isn't just given, it's earned. I highly recommend them.

I've had Progressive for almost a year - renters insurance and auto. Times have gotten tough because of the pandemic and shutdowns and all that kind of play in the shuffle game with bills. Called them to try to figure something out so that I didn't lose my insurance. Nothing came about. Nobody said anything then after they cancel me they tell me that there's a department for people affected by the code so I finally get to talk to those people and if they would have sent me before my plan was in cancellation something could have been done. But now I've been waiting for the employment department to pull their heads out for 2 months. A bank account's overdrawn and now I can't even drive to look for work or pick my daughter up so I don't think we're in this together anymore.

This company is the worst. Choose anyone else! Rude beyond belief and tries to find any loophole possible to not take responsibility. Have been a long term customer with nothing but negative experiences. Definitely taking my business elsewhere. I suggest you save the headache and deal with a company that actually helps!

A dependable Auto insurance company. App is easy to use, you can view your coverage, download a copy of your insurance card for printing or do a screenshot so you will have it on your phone. Easy to manage the coverage of your vehicles including adding a vehicles.

We've used a lot of different insurance companies over the years. We are impressed with Progressive. They gave us a discount during the shutdown and made payment easy by drafting our payments every month. We have just recently received another drop in our insurance rates. Their online site is easy to use and their customer service is top-notch. We would definitely recommend to anyone.

I am extremely happy with Progressive! They had the best price for me, they have AWESOME customer service. I had an issue with my bank and my insurance payment was missed a few months in a row and the policy had to be cancelled. When I became aware of the situation, Progressive allowed me to restart my policy without penalty and it picked up right where it left off, even after 2 months of lapse. I definitely recommend them!

Signing up for a new policy on my van was incredibly easy and the price was so competitive too! I was able to do it all online without the hassle of talking to a salesperson, which I appreciated. I even was able to download my insurance card and all of the related documents as soon as I signed up. I've been very pleased with Progressive and even after shopping around, found theirs to be the best price of all. I highly recommend them as an insurance company for your automobile.

I’ve been a customer with Progressive for three years now and they seem to be the cheapest out all the ones I searched online for I was able to do my entire quote online and was able to get everything I wanted on my policy and was even able to purchase at a cheaper price because I did it online and saved even more by having automatic withdrawal. I’ve shopped around a lot and Progressive had the cheapest for my needs. I have no problems

Very responsive. Can do pretty much everything online. Very reasonable rates and rates go down with loyalty. Multi policy discounts, lots of discounts available. Don't think I'll go with another company again. I switched for a lower rate and my rate ended up going up with that company so I switched back. I won't switch again. They also have a deductible savings which is awesome if you don't get into accidents.

Would definitely recommend. They have very good rates and I save a ton with safe driving, etc. Not to mention I got hit from behind by a truck. The claim was so easy. Take pics, send in, etc. They fixed my car like new in 3 days!

Progressive auto insurance provides excellent rates, comparable to USAA; and their mobile app and online site is very user-friendly. As retired military, we were convinced USAA was the insurance we were supposed to use, until our son recommended Progressive. This is where we will stay!

Customer service is very good but pricing is expensive. They only reward the drivers with perfect records, good credit scores and no teens on the policy. I would shop my policy every 6 month and find a cheaper policy that is apples to apples.

I was hit by one of their insurers. After a week I finally got a call back from an adjuster who told me another adjuster would have to call me. She hit me and we suffer. Her fault and they don't care.

Progressive is easy to manage your account online but I missed the personal touch. There isn't just one agent that you build a relationship with and that person be your contact for questions or issues. I had my home and car with them and each one increased every year without explanation. When I called the call center, I was given the explanation of the cost of doing business increases. When I asked for help to review my policies, there were no suggestions on how I could save money. The personal touch is what I needed. After many years I looked for and found everything I needed. I left Progressive. Not a bad company, just wasn't what I wanted and needed.

Outstanding app and website. I am able to add cars easily as well as add our renter's insurance. Next we plan on adding our boat and jet skis. Progressive also give you to place your insurance for motorcycles and boats on hold for times when you won't be using them.

They added my daughter to my policy against my expressed permission. They claim they didn't receive the exclusion form that I mailed to them. They back dated the policy for their profit. I resent the document via fax the day I found out what they did. They won't back date it for me. Only their own benefit. Won't do business with them again. They won't respond to the Better Business Bureau complaint but are threatening me with collections if I don't pay the extra back-dated charge. I see several of the same complaint on this site.

I have been waiting for 3 weeks now for my car to be fixed or totaled out. Nobody will or has went to look at my car which mind you is not drivable. My agent has not contacted me about anything except 1 time. And has not returned any phone calls or texts. It's very irritating paying for a car that I can not drive. Not to mention the wreck I was in was not my fault. And still no action has been taken. Very frustrated in Ohio!

Prices are very reasonable, the agent customizes the coverage as I ask and is very pleasant to work with. They are prompt with a refund when I change vehicles and the cost dropped. I would give them a 5 if I had ever had experience with how they are handling claims, but I've never had a claim.

Please do not do business with this company! They put in my teenage son into my policy without my consent after knowing he had his own insurance policy wit another company and his own registered car in his name because it was all done with the same agent. I knew nothing of it until the bill for over a thousand dollars came to my house. I explained to them that I am a victim of Covid and that not only did I get the disease but that it killed my business and that I have no money for anything much less for their mistake. They sent a paper to sign and lowered the bill to $260. I again told them not to expect one cent because I didn't have it and even if I would have it, I would not give it to them because they made the mistake and it was theft on their part to try to collect. This company is garbage!

This company misled me about repair options when I filed a claim. They specifically said, that I can repair vehicle myself or even not repair, but will still get paid for the documented damage. Now I have to use their approved shop, or no pay. Only had 2 claims with them in 11 years and both under $3000. They charge me $400/mo. Anyway, this is not a company one can trust.

I cancelled my insurance due to buying a new car and changing insurance companies. I gave the car to a family member and called within hours of signing over the title and them obtaining coverage with their insurance carrier. My first call- I was redirected that my request had to be in writing and was directed to the chat feature on the website. I was able to get it cancelled but for 3 days of coverage they were only going to refund $19.52 of a $77.83 premium (taken out of my account a day early the day before). I asked how the figure was calculated and could not be told. I asked to speak someone who could tell me and was directed to the 1-800 number. I called that number and after explaining the situation, I was put on hold and then hung up on. I called again, and while the 3rd customer service representative was very empathetic and knowledgeable, the policy does in fact rip you off.

The insurance agent I had to deal with after being in an accident was sexist and extremely rude to me. He told me it was my fault I was rear ended when his insured was honest and said they were using their turn signal incorrectly. MN is a no fault state, anyone that drives knows that the person who hits you is responsible insurance wise. The agent proceeded be condescending and was telling me how to drive. It was one of the most rude disgusting interactions I've had with someone who is on the clock in a very long time, if ever.

Progressive Auto Insurance company. My stepfather and I have been with you for years.. Diamond level and when my emails and letters for a month did not arrive in time because I’m in backwoods Tennessee you’ve canceled my policy, and are charging me double even though I’ve been a loyal customer and have paid all my bills. I spent several hours on the phone with customer care consultants and for some reason nobody could figure out how to fix my situation. I’m horribly disappointed in this company, that I had faith in up until a few days ago. This is how you treat your loyal customers? We stayed loyal to you, because you were good to us! So I guess You’ll understand you shouldn’t expect my loyalty any longer.

Progressive Insurance has provided us with very little relief and has failed us as customers. My wife and I are now disabled after we were struck by a car while we were waiting for a red light to change. They had us driving around for several months in a totaled car before they paid out any money for a replacement automobile. The driver of the "other car" is also insured with Progressive Insurance and he claimed that a phantom driver cut him off and caused him to crash into another car (also totaling that) before then crashing into our car. Progressive then "deemed" the driver only 40% liable.

I have had my policy on auto pay, paying on time every month. Had an emergency just days before due date and needed to move the auto pay by just 3 days. Increase of policy by $136, and a $10 late fee.... wow. Been a customer for years, paying on time. One hardship to delay payment by just 3 days to wait for my payday and this is their response. No reason to stay with them if this is how customers are treated, an insurance company at that. I wonder how they're treating others who are having trouble during the pandemic.

Auto accident consisting of 3 car pile-up. I was the first car stopped in traffic. Car 2 rear-ended me after car 3 rear-ended him. Car 3 caused the accident and received a ticket. Police report was filed. I did not go to hospital at time of accident but next day my back and neck started to hurt. Went to a dr. and started treatments. 3 weeks later I was referred to a specialist and saw him. Still being treated by both doctors.

The test of insurance company is how they handle a claim and investigate. Progressive is more interested in clearing the claim than investigating. You send in your information and pictures and they never contact you again except to notify you of the decision, which is final. My claims adjuster took a month to get back to me, never made any further inquiry, then rudely rejected the claim. Progressive spends money on a lot of advertising. I think the business model is akin to a Ponzi scheme... sign people up, get their money, and when a claim is made, get rid of you as fast as possible, regardless of fault.