Liberty Mutual Car Insurance Reviews

Did solve the problem. Took longer than I expected but in the long run I was happy with the outcome. The price to renew was higher than what I expected. When I first started coverage I was satisfied and felt I got a good rate for both my car and house. I will shop before the next time I renew to make sure I am getting the best rate possible. I know prices go up on all companies but I will shop some other companies before I renew to make sure I am getting the best value for my money. Liberty Mutual did help last time. I had a problem and the response was an acceptable amount of time to take care of the problem and did receive money back.

We had a car that was totaled and Liberty Mutual was very responsive. They worked with us to get us the check for the car so that we could buy another car ASAP. I think that Liberty Mutual offers many coverage options. They are able to explain what they have to offer and help you find the right options for you. We have all of our insurance coverage through Liberty Mutual, auto, home and an umbrella policy because we have a pool and wanted to be sure we had the best coverage. We have three children and they are all of driving age. Liberty Mutual helped us get the right coverage for them without breaking the bank. They are available to answer questions 24/7 and we have had very good experiences when we have needed help or advice.

It wasn't the most pleasant experience, but it was decent enough when I compare it to horror stories where companies do all they can to delay or not pay up. This claim took a while, but it was decent enough. It's a company with decent packages. I'm just not fully aware of all of them. My packages is nice. It covers me well enough to get the job done if I in fact need to make a claim of any kind. If you look at quote for car insurance for Liberty Mutual and you live in a place like Detroit, the rates can be a bit pricey and unaffordable to be frank. If their prices did not rise for those living in the city I could give a better review, but NO.

Great customer service and support. We have been with Liberty Mutual for about 10 years. I was hit from behind in an accident and the insurance paid right away for my injuries. Eventually the other person's insurance had to pay cause I wasn't at fault. I was hit from behind by someone who was driving too fast. They have always been really nice.

Car was fixed quickly but it was confusing getting the claim processed. I wasn't sure how much I needed to pay who, but it worked out in the end. Coverage seemed good - it's hard to tell the differences with all the talk of deductible and claims and all the numbers, but what I needed was covered. I honestly find the whole process of shopping for insurance highly confusing. It's good peace of mind having insurance that isn't wildly expensive, which is what this was. It wasn't anything life-changing or dramatic, nothing exciting - just mostly affordable car insurance. I didn't have to use them often, but they were mostly good. I remember being surprised in a good way that my agent would email me instead of making me sit through all the automated phone systems, which was a nice touch for someone as busy as I was.

Easy to navigate using the app. I would recommend to a friend, different, or family member. My rep was very efficient and helpful. Guaranteed repairs are really helpful. I think the coverage is good... there is better car replacement. New car replacement. The prices are reasonable too. If you pay less for really good coverage and can keep your local agent and still paying a reasonable price you are very fortunate because so many companies just have call center reps and I have a real local agent. That makes a huge difference. The reps in the call center try very hard but they don't seem to know what they are doing and I get different information every time I call. It is confusing and frustrating.

The one claim I had was handled quickly. I called my agent, explained what happened, and they took care of everything else. The other person was happy because they had her adjustment and payment within two weeks. They had a wide range of option on coverage and I was able to get the liability insurance at a rate that didn't hurt my single parent budget. I felt so good knowing that even though I was known to have a few mishaps they still kept me out of trouble with the other guys by getting there and handling the claim quickly. I usually hate dealing with people but with them it only took one call and they took care of the rest and I was able to get on with my busy schedule.

They took care of us and reimbursed us appropriately. We were able to contact people from Liberty Mutual 24/7. We did not have to do much on our end to rectify the claim. We had better car replacement included in our coverage. Our car was totaled and our reimbursement was enough to buy a decent used car. It saved us a few thousand dollars. Again we were appropriately reimbursed. I believe we saved thousands versus going with a different company who would have nickeled and dimed us and caused great anxiety. Very pleasant staff. Always courteous and had concern for us as a person. Did not feel anxious about calling. Took some of the headache out of the matter.

About average compared to others. They will charge you more than they should so make sure to ask for all the discounts and make sure you get quotes from other insurances first. I recommend Amica if you qualify. Liberty Mutual provides good coverage especially with the 1 year newer 15,000 miles less on new vehicle if in an accident. But will come at a price. Like I said before, the insurance is worth it if you can afford it. They offer incentives better than other insurance companies. Will come at a price though. I have had customer service that was great but have also had customer service that was poor. One last was very grumpy and was trying to rush me.

My neighbor was rear ended on Sept. 27th by someone who also has Liberty Mutual. There was a police report and they immediately notified Liberty about the accident. For six weeks they called Liberty but were continuously put off, did not get phone calls returned and Liberty dropped their claims 4 TIMES without reason.

I have not had to file any claims with Liberty Mutual although I am sure that it would be easy, quick and efficiently done. Coverage is very affordable and easy to obtain. There are various options available for anyone and any budget. One would be happy with Liberty Mutual. It has provided me with coverage that I need at a very reasonable price. I would gladly recommend Liberty Mutual to others. I plan to stay with them for as long as possible. I am unable to rate customer service department at this time as I have not needed to talk to them yet. I have faith that I will have a good experience when and if I do.

Gets the job done but sometimes hard to get a hold of an person to get more information about your claim. It's local but has to report to headquarters which takes extra time in the process. Overall good coverage seems to cover all my personal needs and the needs of my kids. Also very easy to add on or switch if the needs will occur. Getting a good value of coverage for what I pay. Also nice family discount and great discounts for paying electronically which really can add up. Local agent who has to contact main office which a lot of times takes extra time to get the claims going because of the middle agent which somehow should be eliminated.

Was hit by a drunk driver in August. Liberty Mutual has had all the information they asked for and now has stopped communicating with this completely. We send emails and phone with no response at all. They owe me my deductible, medical costs, and pain and suffering. And believe me I am suffering. If this goes on much further I will have to get a lawyer and then it's gonna cost them a hell of a lot more. I'm kind of leaning towards that right now anyway. I'm filing a complaint with the insurance commission. I can't believe I have to do that just to get Liberty Mutual to return my phone calls.

I was ran into on June 20, 2016 by a drunk driver. The guy was taken to jail. This is a no fault accident. Liberty only wants to pay me $12,000.00 on a car that is worth $19,000.00 according to NADA & from a independent appraisal that I hired. Liberty has low ball me.

I have had Liberty Mutual for my auto insurance since I was 21 years old (30 years now). I always believed they would have my best interests at hand. Wow, was I wrong. I have never had a parking ticket, speeding ticket, never been pulled over. Perfect driving record. I had one situation in April 2014 where my Nissan Murano sunroof exploded while driving up Rt. 7 toward Kent, Connecticut. (Yes, exploded, search the internet, it's been happening to all types of vehicles with sunroofs). I remember dealing with Liberty Mutual as to coverage for the glass, which was a $500 deductible, which I paid, but the remaining balance was like pulling teeth to get them to pay Nissan.

My wife and I were hit from behind while stopped behind an unloading school bus. The driver was insured by Liberty Mutual. She was ticketed for inattentive driving. We were both sore and shaken up, but did not feel we required medical treatment. The damage was minor, but the jolt from the accident was not minor. My neck was sore and felt better after the 2nd day. The pain returned from time to time, and finally became a daily pain. I sought treatment from a chiropractor, and after numerous treatments, the pain has stopped.

I had someone hit and run me and the police hasn't been able to track down the person and the person hasn't appeared in court as ordered, so I contacted Liberty Mutual to see what I need to do in the event I can't get the other party to pay. I got an appraisal of the damage so I knew what I was dealing with going forward. The damage was minimal - $400 - my deductible is $500. It is all out of my pocket, Liberty Mutual is not paying one single cent. However, they go and report to an Auto Claim reporting agency/company that I put in a claim against my insurance. There was no payout by Liberty Mutual, but now there is a mark on my record that I have put in an insurance claim in the last 3 years and it is causing insurance quotes from other companies to be ridiculous.

I cancelled my policy on my motorcycle due to I am selling it. When I got the policy I was told they charge more in the summer months as usage is greater. Now that I cancel they send me a bill stating their payments were wrong and they weren't charging me enough and now I owe them $163. I never even filed a claim with them. When I try to call them and dispute it I got a different story from every single person I talked to. The only thing that stayed the same was I owe them money. DO NOT USE THIS COMPANY!

If I could give them a negative number, I would! My son was hit by a young driver insured with Liberty Mutual. It was the other drivers fault (he admitted it and was ticketed for the accident). That was one week ago. I called them immediately after the accident to file the claim. I have not received any return phone calls since. The only correspondence is a letter I received stating that they will not pay for storage after one week from the accident. The towing/storage company, will not release my vehicle until I pay for the original towing and storage. They will not authorize a rental and are totally impossible to work with.

Liberty Mutual informed my Motor Vehicle Administration that I had been operating 3 vehicles without insurance for 5 months (on October 27th, 2016) after I had obtained other insurance. Liberty Mutual kept increasing my price for Auto and Home Owners Insurance. My Prudential Casualty Insurance was sold to Liberty Mutual in 2006. Starting in 2010, Liberty Mutual starting drastically increasing my insurance policies even though I had no auto accidents, no tickets or points on my driver's license, and no homeowner claims. My Liberty Mutual homeowners policy for 2016-2017 jumped $500.00, and my Liberty Mutual auto policy jumped $200.00.

These people committed fraud - the insurance company and the insure. I had a hit and run by some young kid. I had tons of evidence against him - pictures, times, texts. They sided with the kid as not to pay out. I tell this insurance company what I'll pay for lie detectors tests for all of us. Let's see who goes to jail for fraud? SCUMBAGS.

I was rear ended on the freeway in October of 2015 by a texter that was an uninsured driver. The body damage to my truck was a little over $1800, and mechanical damage was $600; that is a little over $2400. Liberty Mutual won't pay. It is now October, of 2016, a year since I had been rear ended on the freeway, and Liberty Mutual is trying to pay me a check for $321.71; and that is unacceptable! I have four vehicles insured, a boat, jet ski, and homeowners insurance through Liberty Mutual; or I did with Liberty Mutual as of July of 2016. Their loss for being a fraudulent company, not standing up for their customers. Also, in July of 2016, Liberty Mutual had been turned over to the Attorney General of Washington State and the insurance commissioners. Now, Liberty Mutual is now starting to realize I am serious, about being right! I want the correct amount to fix my truck or it war, because that is what paying for and having insurance is for.

I have had Liberty Mutual Auto since 2006. As of today, I was paying Liberty $500 a month for 3 cars. No more. I called to cancel my policy and was transferred to a case manager who would assist me. I was informed that my current premiums were base on "the old rating system," and that they would be happy to quote me a new premium using the "new rating system," which they assured me would be very competitive with my new insurance company. I explained to them that I was VERY disappointed to learn that there was two tiers of customer service, and that canceling my policy was the way I learned about it. I thanked the rep for finishing my cancellation. It must suck to be them.

I had auto insurance through this company as an AARP member and put my son on the policy. I was unaware that my son had two tickets. This company increased my auto insurance by approximately $1000 monthly for the two vehicles and refused to remove my son from my policy without proof he had his own policy. The increase was more than both car payments combined. The policy was canceled and the cost of insurance with the subsequent company resulted in a $500 annual decrease. My son obtained insurance on his car for a reasonable rate too. I will never seek coverage by this company again.

I've been insured with their company for four years. No claims, perfect drive record, excellent credit and very insurable cars. (Tahoe, Suburban, and two Escapes). My policy renewed first of November and premium went up over $100/Mo. When I called to ask why, they had no explanation. Went with another carrier (Pemco) for $150/Mo. less than my new premium with Liberty.

If I could give a negative rating, I would. I was hit by a Liberty Mutual customer who ran a red light. Once I was assigned a claims representative, it was impossible to get her on the phone, and I couldn't even leave a message because her voicemail was full...? Obviously not very professional. At some point after about a month of waiting around and nothing happening, they put a new person in charge of my claim without notifying me. Once I finally figured out who I was supposed to be talking to, I couldn't get him on the phone either.

I was with Commerce insurance over ten years. 2013 shop for low rate insurance, find out lower rate from Liberty Mutual. After insured with Liberty for last three years my premium keeps going up more than I was before, decide to shop other insurance. Found low rate insurance. They canceled my insurance from Liberty to the new one. Unfortunately Liberty Mutual send me a bill of $440 for me canceling their insurance. Called several customer service representative. No one could tell me why Liberty mutual charge if their customer not satisfy with them. One customer service representative told me it is Liberty Mutual policy but they don't tell their customer when sign in to new premium.

Actual experience with Liberty Mutual. I've had my car & home insurance with Liberty Mutual since 1991. I have recently had issues with confusion about the discounts when updating my policy in September. With much frustration with them, they finally admitted they had "lost" my profile for discounts. FINALLY I thought things were straightened out. Last week a RightTrack monitoring device came in the mail offering discounts from 5%-30% just for using the monitoring device for 90 days. I WAS suspicious to say the least! I went online for both positive & negative reviews. I spoke to my son who ask if there was a third party involved. After weighing out pros and cons I contacted the company via email & addressed my concerns and privacy policies. SILLY ME I said I would decline the offer for a FUTURE possibly discount without full disclosure. BINGO, they text me the next morning INCREASING my annual policy by 5%!! No if, and,or buts!

I was a Liberty Mutual customer until my policy renewal came in June. The rates went up despite the fact I had not made any claims. When I spoke with a customer service representative at that time, they were unable to reduce the rates, so I said I was going to shop around and cancel. At that point, I was under the impression my policy was cancelled. Cut to today, I received a notice from a debt collector stating I owed money. I called Liberty Mutual and after speaking to three different departments, no one could help me. I finally gave up. I'm no longer a customer and I hope they realize the lifetime value they lost in giving up a customer of 8+ years.

I had a liability claim through another company and was looking for Liberty to subrogate to get the full amount requested. They assigned my case to a poor English speaking adjuster that didn't seem to get what we were trying to do. He was bartering with me on the costs of the items from the liability claim rather than using the replacement part of my policy and subrogating it to get the money back from liable company. It was a bad experience overall and I decided to switch to a different insurance company that is better at handling claims that are fairly straightforward.

My wife had a slight accident. I am talking scraping the bumper of another car. Liberty called us 3 times for the claim testimony, the claims department did not have their act together. We mentioned who we spoke to and told our story over and over again. At the renewal of the policy they increased our premiums by 33%. I was shocked, after home and auto loyalty for over a decade. I am so done with these sneaks. We are telling everyone we meet stay as far away from this company as possible. Accident forgiveness is a farce. By the way if you want accident forgiveness you have to pay a premium. They don't tell you that in their advertising. Someone needs to nail them on this.

I was hit from behind by a young driver covered under his parents' insurance through Liberty Mutual. It's now almost a week after the accident and Liberty Mutual has yet to accept liability despite a clear indication on the accident report that I was hit from behind and he was cited for following too closely. I have a claim number and no response. The Liberty Mutual employee has yet to talk to the driver. Unfortunately I have to use my own insurance, pay the deductible and hope to get it back or keep waiting to have my car back. Liberty Mutual does not work to resolve issues.

Never buy auto insurance from them. They are terrible. Very rude and irresponsible customer claims representative. I had a parking lot accident. Even though I had the right of way and the other driver backed out into my car, they didn't pay for the damage. Please never buy auto insurance from them.

I recently moved to Texas and had my renters insurance moved over. After a few month or so I noticed they were still charging for me old account. After being on hold for 10 min, they said they had created a second account a long time ago without me knowledge. They said they would refund for the more recent error but not the older error. Be very careful with them and monitor to make sure they don't open extra accounts on you.

So I have been with this sorry POS company Liberty Mutual for a month. In the timeframe I have had the policy I have it to file an auto and renters claim. Let start with the auto: Filed the claim, got a claim number. Got a check for $100 and some change because of my deductible and they said it was cosmetic. Got a call. They are stopping payment on the check. Got another call. Got another check in the mail for the same amount. Did the rental and got my car to the repair shop.

I was rear ended by a customer of Liberty Mutual back on June 30th of this year. I was assigned the claims adjuster Jane **. I never heard from her until I called her to inquire what information she needed for my claim. She immediately got defensive with me that she had "tried to contact" me only once vs. my several attempts to contact her. She NEVER returns phone calls. After several months and daily calls to Liberty Mutual as to my claim status I said enough is enough and DEMANDED to be assigned to either her supervisor or another claims adjuster. Ms. ** lied to me about several items, namely her "attempt" to contact the tow yard where my car is held and when I would get my settlement checks.

If I could have given Liberty Mutual ZERO STARS, I would have! I was rear-ended on 1-15-16 by a driver who was operating a borrowed vehicle (his mother's car) with a SUSPENDED LICENSE and "high". He totaled my car, rear-ending me on a RESIDENTIAL street, 500 ft. from a traffic light and 600 feet from a school, at 3:00 pm on a Friday. He hit me with such forceful impact that he put me up on a residential lawn, 2 ft. from a wrought iron lamp post. The rear frame of my car was bent beyond repair. I was injured in the accident, suffering severe whiplash and contusions on my right elbow and left leg.

I was stopped at a light. Liberty Mutual's female client drove across three lanes of traffic, causing one man to slam his brakes on his truck which then slammed into my car and total it. They both received tickets; I did not. The guy's insurance company was also Liberty Mutual. There was no question who was at fault yet Liberty Mutual sandbagged me and wouldn't answer any calls and would not pay. Not until I contacted the Department of Regulatory Agencies. Once DORA contacted them, they finally coughed up the money. Maybe they should quit airing commercials every 5 minutes and use that money to do the decent thing and pay out claims. Typical greedy jerks.

I was rear ended by a Liberty Mutual customer who was eating while driving. It was a clear liability case on their end however their agents took forever in completing the reports. Olivia ** has to be the worst agent I have ever dealt with. I think her education stopped about at the GED level as it took her ages just to get a claim going. Then they tried telling me that they would give me a "like" car for my Lexus and only offered me a full size. They are probably the worst insurance agency I've had to deal with.

I've been with Liberty Mutual for a couple of months only and I joined the RightTrack program. The one where they give you up to 30% discount for good driving. Well sadly to say, they are full of bull on that. I was told in the beginning that I could get 20 to 30% discount with my record of driving. Well my percentage meter has not moved from 15% since the day I started. So I called a rep and the relayed my concerns... that s.o.b. told me in order to get anywhere close to 30%, you pretty much have to park your car for 90 days... WTF!!!! (where is my: Siri, give me the number to Progressive)

My wife's car was backed into in a parking lot. The Liberty client actually drove off, but came back after she noticed that people were taking pictures as she left. Liberty offered only about 50% payment on the required repairs. Said my vehicle want worth fixing. This is apparently a strategy of theirs, because they doubt people will sue them over less than $1k. This was the most frustrating experience that I have ever encountered dealing with an insurance company. Beware!!!

My parked car got hit by a city school bus. An estimate from my local Ford is $400. They offered me $138, said it's a used car. I can get a salvaged part for that price and they are only required to replace it with a "used" part and I should be thankful for that. So now I have to fight to get my car back to where it was.

Used Liberty Mutual for over a decade to insure car and home. Never had an accident nor made a claim on either. Bought a new car (with a higher safety rating) and was quoted +$400 more per year for the same policy coverage. Disgusting. Immediately cancelled the policy and went with Progressive at a lower rate. Liberty Mutual has behaved like a spurned lover, and made it extremely difficult for me to collect on overpaid premiums. Their customer service is the poorest I have seen and I am in the sales business. Despite having promoted this organization through various public events for many years, I would never recommend this company again.

Very upset with my experience with Liberty Mutual. I did have bad luck and got into 2 fender benders this year. When I got into the first accident, they raised my policy amount. When my second accident arose, I only had about 3 months left on my policy, but they raised my payment astronomically! (It was already too much that I was paying after that first accident too.) I paid the increased amount for these 3 months, only to receive a letter that they will not renew my policy the next year. What is insurance even for then??? They just really stuck it to me, and squeezed my pocketbook those last 3 months especially. Wish I would have got out sooner... (Oh and bad customer service too).

I have had my auto insurance with Liberty Mutual for almost 20 years. One minor accident last month and they will not cover all the damages. I had never had an accident, however my wife was involved with an accident approximately 12 years ago where she was hit by a construction vehicle (back hoe). A few weeks ago she backed into the house with a new car. The car was covered but the damage to the house was not covered. I have been paying premiums for 20 years that supposedly include property damage coverage but Liberty will not honor that part of the claim. And the thing is that the damage to the house was minor, approximately $500.

Stay away from Liberty Mutual. My husband and I were with Westfield Insurance company for 20+ yrs. I switched us to Liberty Mutual to save some money. Big mistake. We received a letter dated 3 weeks prior, that LM was not renewing our auto insurance effective in 2 weeks! My husband had 2 minor fender benders and I was rear-ended by an uninsured driver in that year. Although I was clearly NOT at fault, that accident was being held against me. So 3 accidents in one year and you are out, even if not your fault.

I've been with Liberty Mutual for 3 years, and once this claim is complete I will be running for the hills. I've never had to deal with such incompetence trying to file a claim. I feel like I'm dealing with some mom and pop shop. I still haven't been assigned an adjuster. They use an outsourced company to go out and survey the damage to the car. Won't give me a straight answer on anything. Just terrible service all around. I can't wait for this nightmare of a claim to be over so that I can go with another company. I used to be with Progressive and they were a pleasure to deal with. I switched to Liberty to save a couple of dollars and man do I regret it!

Called in to get a quote. Pressed "1" to speak with someone. Someone picked up, I could hear them breathe, but they would not speak. Had to hang up and call back and push "2". Spoke to that operator, and she transferred. That operator gave me a quote of $100.00 more than I'm paying now! He indicated that they would give $100.00 discount for direct debit. Also $40 discount for home. Makes no sense! DON'T WASTE YOUR TIME WITH THIS COMPANY! Just read all the reviews! Their commercials portray saving money... BS!!

Great team! Liberty Mutual/Reston VA office has really great customer service. My agent helps me and explains in detail the different coverages that are offered and how it will affect me. I would recommend them to anyone.

On 2 February 2016, I was hit while driving on the freeway by a driver insured by Liberty Mutual Insurance Co. Their driver was issued a citation by the investigating officer. A witness statement was given by a driver who was behind him and saw him swerve into me. Liberty Mutual refused to pay my claim because their driver was contesting the citation. Liberty Mutual's adjuster, Nicole **, told me in addition to the driver's contesting the citation, they also could not get in contact with the witness.

I was involved in an accident 05 August 2016 were I was T-Boned by a 17 year old driving a BMW. I was driving a Ford Escape and there were no injuries. I contacted Nichole ** with Liberty Mutual. Her tone, lack of empathy and misrepresenting what had been discussed has been nothing short of adversarial from our initial contact 08/08/2016. Need I point out Liberty Mutual’s client was 100% at fault and they contacted Liberty Mutual Friday 08/05/2016 informing them of the accident? I was able to obtain an estimate that same day. Further I offered you a copy (PDFs) of the estimate and the accident report Monday 08/08/2016. Nichole adamantly refused and insisted on following her script without empathy or consideration to the victim.

A car backed into my scooter. She left a note and I retrieved her information the next day. She damaged both sides of my scooter and impacted the steering, making it unsafe to operate. I contacted her insurer, Liberty Mutual, and they left me a voicemail later that day. I reach LM's voicemail later that day (Monday) detailing a great time to reach me the following day within the time limits the representative outlined in her voicemail. No call. Wednesday, I leave a second voicemail. No return call. Friday, I leave another.

Our car was backed into by a driver insured with Liberty Mutual insurance over 2 weeks ago. After eight phone calls in 2wks, I still have not spoken with anyone who will advance our claim. I was promised on 2 calls that the adjuster "handler- Jennae" would call after training and when she was "not busy". On call #5 Taylor ** promised that the handler's manager "Andrea **" would return the urgent IM notification within 1 hours time. On call #6 I waited for the manager to pick up the phone and after 10 minutes I hung up and called again.

During a business trip to Monterey California I pulled my rental car into a parking place at the Monterey Hyatt. Upon arriving I opened my door to my car and proceeded to gather my belongings. Once I had my items I started to exit my vehicle and almost had one leg out when an elderly gentleman pulled into the parking spot next to me and hit my door and almost took my leg with it. I took many pictures showing the door was creased inwards and the man was very hostile. He clearly hit my door and almost hit me. The pictures show how close he was and it was apparent he was not paying attention to an open car door in a parking spot. His car was parked at an angle after he hit me then he moved his car straightening it out. I have pictures of everything.

It is very painful to sit here and read a handful of dissatisfied LM customers. A piece of advice to those seeking a bit of relief: If is applicable to you, hire an attorney or take them to court. All their claim adjusters are run by 20-30-year-olds who could care less about helping out their customers. I have a court date coming up because I am tired of the games they play. Long story short, they low balled me on a car accident claim and told me to pay out of pocket if I wanted to get my car fixed. Funny huh? They now want to settle outside of court because they feel it is best in everyone's interest.

I had my first accident. I have had Liberty Mutual for 12 years and they were great until I needed them. They de-valued my car and did not even try to find the correct value. They wanted to salvage the car because the repairs were more than 80% of what they determined the value. They did not have the right model and after a month I finally got my car back. I spent an entire week fighting with them losing time at work and a considerable amount of frustration. If my car were not a limited edition, I probably would have given up and they would have won. They were salvaging my car over a $215 difference. This was based on the wrong value. I ended up filing a complaint with the insurance commission. After 2 weeks of fighting, they finally agreed to pay for repairs. Their commercials are misleading and I would not recommend them to my worst enemy.

I was injured in a no fault of my own MVA with one of their insured. We settled the lawsuit on July 8th 2016. I have signed all required paperwork and release and it has been a month but I have not received a check. My lawyer calls them daily but gets the runaround with vague explanations. I have filed a complaint with the Oregon Insurance Commissioner.

Another driver struck my vehicle and was 100% at fault. I still am out of pocket on the rental while my car was in the shop. They never will return my call, give multiple different excuses as to not pay me my $286.00! I will not remain with them due their clear lack of caring for their customer and terrible customer service. I'd rather pay another company more, just to know I'll be taken care of in the unfortunate time of an accident.

I have never dealt with a company that lacks in customer service and manners like this company. I have been a homeowner for more than 20 years and on our most recent purchase Geico selected Liberty Mutual for us as the best quote. We decided to give them a shot - WORST MISTAKE EVER! We prepaid our annual premium and now 9 months into owning our newest home, a storm hits, a gigantic tree falls onto our house and we have over $60,000 in damages.

This company failed to properly notify me of a photo inspection requirement and stripped me of collision coverage and then refused to pay after an accident with a deer. The company really should have made a phone call to advise me of this important change rather than simply relying on a mailing which is easily ignored.

Liberty Mutual sales agent took my information but lied on what we agreed on for the auto. Took money out of my bank account, way before it was due. I also got my homeowners insurance, had a claim. The information wasn't taken correctly and they will not pay for my roof. Got the runaround and no one ever calls you back. The worst customer service. It's a nightmare. Please don't get your INSURANCE with them. They are a company from HELL!

A local car wash that scraped my car made a bogus claim against me, stating I'd "run into" their wash arm. I didn't run into to; it scraped my car. The adjuster did the absolute minimum and never followed up. Each and every rep I called to follow up with was ruder than the last once. They "ma'am-ed" me and "I'm trying to tell you-d" me, talking down and never getting to the issue. They paid the bogus claim, effectively calling me, their client, a liar. They didn't even have all the photos, nor did they inform me they'd paid the bogus claim. These were the most hateful, incompetent, and snotty people, as a whole, I've ever dealt with. The rudeness is systemic. Hateful people. Good riddance.

I have been with Liberty Mutual for 5 years. My daughter 20 years old was ticket for possession of ** and covered by my insurance. Mind you, she was not ticket in a car, my car or anyone's car. She was ticket in a home. My agent in Michigan call to tell me my insurance would go up drastically because these "Possession" charges are like drunk driving. No, they are no, not in Michigan anyways. They automatically hiked my rate from 350 a month to 1100 and took the money out of my account. Prior to this, my agent said he would call me back before this happened so we could change/alter my options and whatever to look into obviously cheaper rates.

One of my cars was stolen and crashed. We submitted the claim and they did not contact us for three weeks. At the end of 2 1/2 weeks after leaving seven messages, voice mails, emails I contacted an attorney who magically got us a callback within four hours. The company agreed upon a settlement and sent us a check for half that. Since then I've simply washed my hands of them and turned it over to the attorney and we will sue them for his fees. This is a exceptionally dumb move on their part as I had seven cars, two houses and under a separate account eight other cars for my business.

Liberty Mutual Insurance refuses to acknowledge a person. They will not respond to you. They will lie to you. They will not pay your claim. I wish now that I would have seen the reading that they have before I signed up with them. They are terrible terrible terrible. Whatever you do do not sign up with them. They will come out and appraise your claim to meet your deductible then offset your claim by you paying a deductible. They will lessen your claim as much as they can so they don't have to pay out-of-pocket for your insurance claim. They will lie to you about the damage to your car and appraise it at a very very very low value. Stay away from these crooks. They're nothing but criminals. Their lawyers are scumbags. They're scumbags. Stay away from them. All they want you to do is keep paying monthly for your insurance but when it's time to file a claim they will screw you.

Ok, MVA accident report we are not at fault. Our insurer - Liberty Mutual - "Call the other insurance company and deal with them for the medical bills." LMAO Really, hmm, Liberty Mutual has attorneys, other company has attorneys, but we have to just cold call them and set up case to get our medical bills paid. The guy on the phone was, "It's ok, just call them." Yeah right, and by the time we are done with them they will own our house. Retarded process to say the least.

I was unfortunate victim of a LM customer who hit my car, admitted fault in the police report and file a claim. LM accepted faulted and asked me to take my vehicle to one of their approved body shops for appraisal of repairs. Was told it was a total loss. When I received the valuation, the appraiser lied about features on the car that were standard options, say they were not on it and the conditions of the car to keep from paying a fair amount. They also did comps on vehicles hundreds of miles away instead of in my local areas because they searched for the lowest priced vehicles to compare it with.

Auto claim, non-injury, under $1,000.00 for Liberty - My wife back into a tree coming down a driveway, no injuries sustained. It will be a month in four days, since I filed the claim with Liberty Mutual and dropped my car off at the auto shop, Speedwell Auto Body in Morristown, New Jersey. 30 days later, my car is still in the shop. I have an appointment on Monday afternoon in Trenton, New Jersey with the Commissioner of Banking and Insurance in New Jersey. The lackey claims adjuster in this case, John **, has done everything in his power to delay this claim so now it's time to bring in the Over-see'ers.

I was with Liberty Mutual for 20+ years, no claims... Apparently there was an issue with my banking and the auto payments were returned, not because there was lack of funds, but they were processing it wrong. By the time I realized the issue they cancelled my policy. There was no courtesy call - there was an email that ended up in spam so I did not catch it. So I paid the bill, called to get re-instated. I was told they could not do so and would only be willing to set up a new policy with payment in full for the entire year. WOW, given this turnaround, I cancelled all other policies immediately and sought coverage elsewhere. To my surprise, I have been overpaying all these years. Thank you for cancelling me and getting me off my rear to shop around.

I went on their website to get a quote and got it, a little expensive. My problem since then they call me 4 to 6 times a day. I figured they would call at least once to try and talk me into switching, but this is out of control. I have asked them not to call and to place me on the do not call list. Nothing seems to work. The worst part for me is I work nights, so all their calls when I'm sleeping. I would shut off my phone, but I'm on call, so I am unable to do that.

A month ago, my one-and-only vehicle was hit by a Liberty Mutual policyholder. I am a children's entertainer and must have transportation to work. The rep who was assigned to my case was unresponsive, disrespectful, and unprofessional. I am losing the rental car tomorrow, even though my car is far from being fixed. I had seen the commercials that showed Liberty Mutual in a positive light and thought that I would have no trouble getting my car fixed and having a rental car until my car was repaired. I was wrong. The rep assigned to my case failed to return my calls, declined to ANSWER my calls (they know who is calling because you are required to enter your phone number before you can access the extension), was rude when I finally got her on the phone, and was even unprofessional in the few email responses she provided. I am considering legal measures. Stay away from Liberty Mutual at all costs!!! The rep with whom I dealt is named Kendra **.

On the positive side, they pay on occasion of a loss. And they don't skimp with requiring used parts and so on. On the negative side, they don't give you accident forgiveness and leave out verbiage (I did not even read it in the contract): Truth comes out. You have to:

I am a Liberty Mutual policyholder. On May 7th, 2016 a large branch from a neighbor's tree fell causing extensive damage to our fence, electric conduit, garage roof and porch roof, as well as, my wife's car. I selected a $1,000.00 deductible but LM imposed without agreement by me a 1% wind deductible equal to the value of my home to be applied against any claim I may make. The branch from the tree was quite large and it would take a great wind to blow it down. However, there was no great wind that night. The National Weather Service said we had winds up to 26mph that day and on the official damage scale they use this was not considered a "damaging wind". The tree is old, hollowed out and has ash borer disease.

Liberty Mutual is one of the most unethical companies that I have experienced having business with. The rep who signed me on, wrote my signature on the application before I had made the decision to start the insurance. The previous company sent me a copy of the forged signature. They would not give me a good price on home insurance unless I also placed my car insurance with them. I called my past insurance company and asked why they had canceled my car insurance and they said because they had received a request with my signature. I had never made the change. OK, so then after the first year of house insurance, they increased the premium approx. $300 and my car insurance has increased as well.

I hit a deer one dark night when driving home on interstate route 80 in NJ. I made a claim and had my car fixed. Shortly after that, I bought a new car. Liberty Mutual sent me to have my brand new car looked at for any damages and equipment. I took my car where they said. About 4 months later, they requested that I take my new car there again. They had that info already so I ignored it. Shortly after that, my policy was up for renewal. I was informed that because I didn't take my car in, that they will not renew my insurance for a full year. I had to immediately shop somewhere else. I would like to warn others. Every time their TV commercials come on, I just want to scream. Don't believe a word they say. If I could review minus five stars. I would.

I don't even know where to start, my wife and I have had LM for a long time after switching from USAA. Our truck was involved in an accident and LM approved the accident and sent the truck to the collision center to get it fixed, we left it there over two WEEKS!!! Just to find out after all it was only sitting at the collision center doing NOTHING with our truck only because LM decided they are not covering the accident and did not care to let us know about that until we called. They had told us that they are not covering it due to unknown reasons. WTF?? Not an answer I like. So now I have a truck sitting with no purpose with a door that does not shut and they insist that we MUST drive the car over 20 miles home without a door! I'm closing all of our accounts with LM and switching back to USAA. No one should ever deal with LM and the incompetent selves.

This is a very useless insurance company. This people do not care about their customers. I bought an auto policy with this insurance company in 2011 and since then I have been paying high monthly premium. When I relocated and decided to switch over to another insurance company they made the transition extremely difficult. This company engages in fraudulent business practices and you will never save a dollar in auto insurance with them.The same thing applies to their other coverages. Do not buy any insurance from this company.

I have been with Liberty Mutual with my auto and home for years!! For the first 3 years I had to call them every year to send the payment to the mortgage company. Then they lowered my insurance to liability because they could not get us to sign some form - they never called - just sent emails. But that is not the reason I am COMPLETELY done with them. The final straw was when we finally needed them. We were rear-ended almost 6 weeks ago. The other driver admitted fault, has the ticket yet LM will not pay us the remaining cost of the deductible because they can connect with the driver by phone. Mind you, the other driver also has LM!!! We haven't called every day but maybe once a week.

On April 12, 2016 my car was involved in a "CHAIN REACTION" accident involving 4 vehicles. My vehicle was in the middle. A driver going the wrong way caused the accident and freely admitted it on the police report. Unfortunately for me I lost a vehicle and had to deal with Liberty Mutual. The claims Department is a joke. After 2 weeks of waiting I had to contact them (3 different reps and not one knew what the other was doing) I had to provide police report and I had to call 3 times a day for weeks to get any info. I also had to put over $1000 out of my pocket for a rental since Liberty wouldn't even return my calls. When they did they were rude gave me false information and told me they would contact me when they had info.

I'm writing this review to let all the people know this company does not care of helping, fix damaged vehicle. Anybody thinking of doing business with this company look elsewhere. We were recently involve in car accident from one of their customers. My husband did the big mistake of not doing a police report. We open a claim, the assigned representative, Lois **, never answered her phone, returned calls after voicemails, or even bother sending one email. The company won't let you changed representative and doesn't tell you they're not going to help you. They prolong the whole situation letting you think they're doing something about it when they're not. Now since the customer denies being at fault, obviously, they're not helping us. Very upset at this whole situation.

Liberty Mutual suckered me into signing on with them by promising me a thirty percent discount using their plug in device. Not only did I not receive the discount they charged me more than the insurance company I was previously with. When I tried to cancel they tossed me from one person to the next because you cannot cancel your policy online. Before I was able to cancel I racked up over $60 in fees in just two weeks!!! Worst insurance company I've ever dealt with.

My son was driving the posted speed limit, when rear ended on the interstate by another party estimated by the state police, to be traveling at 100+ mph! Only minutes before this accident, this same party was reported to 911 for driving erratically at high speeds. In following proper protocol, we reported this to our Liberty Mutual agent who forwarded us to their claims department. This was mistake #1! The claims department gave us 2 different phone numbers to contact, one for physical asset damage, and one for medical issues. Someone else later replaced both of these parties, neither of which responded to our calls in a timely manner, or as in the case of the medical contact person, NEVER returned a call!

Liberty Mutual Insurance provides a tracker that plugs into the OBD-II port under the vehicle's dash. They promise you a discount of up to 30 percent if you drive safely according to their criteria. The device tracks only acceleration, deceleration and driving between midnight and 5 a.m. Any acceleration or deceleration greater than 7 mph/sec causes a reduction in the discount. There is no direct correlation between Liberty Mutual's "safety" criteria and safe driving.

I had been with Liberty Mutual for a couple years when I got a new car. My premiums went to the roof so I started looking for a new company right away and found insurance for less than half of what they were charging me. So my new policy was a week old BUT when I cancelled it they sent me a bill for $184, which was 6 times more than what I was paying and 3 times more than what my new premium would have been! When I questioned them about this, one of their "managers" was yelling on the phone, treating me like I was an idiot when in fact what he was saying made no sense, because the numbers didn't add up.

After 16 years with Nationwide, enduring what seemed to be very high pricing I was offered a quote for homeowners that was 1/2 of the Nationwide cost for the same coverage, along with an affordable savings on the 3 car auto coverage. About 1 year later the auto policy increased 60% and a year later another 40%, for no reason. I have no tickets, no accidents. Upon a home refi for the same amount owed, no additional funds taken, an increase of $91 per year, again without explanation - stated "just raising prices in NV". I VERY STRONGLY SUGGEST YOU NOT USE LIBERTY MUTUAL INSURANCE! Check their ratings; guess I am not the only one with negative experiences. At least my increase will help them pay for their BS TV commercials.

On April 11, 2016 my wife's car was rear-ended at a stoplight and the police report states that the other driver was completely at fault. We filed a claim and sent the car to a local body shop suggested by Liberty Mutual to have the estimate done. After a few days we called the body shop to see if they were finished with the estimate and also called our claim rep at Liberty Mutual (to no avail). They weren't finished with the estimate and it took another week of phone calls to finally get through to someone at Liberty Mutual who wasn't even our claim representative. The next day the claim rep finally called (after two weeks of no returned phone calls) and said that the car was totaled and that they would have it appraised. Fast forward another two weeks and we are still waiting for the forms from their appraisal so that we can send them the car title and get a check in return.

I have no tickets and 1 accident that involved only my car in 50 years of driving in Chicago. I pay $1210 and decided to give them a call. They offered me a policy with less coverage for $3576. I told them they have to be crazy. They do this on purpose to keep senior citizens from buying insurance as they feel we are bigger risks. They discriminate against older adults with good driving records on purpose I told them. I advise no person get ripped off by this insurance company. I called 7 others and even they said they never heard of such high prices. They are trying to take advantage of senior citizens.

I was in an auto accident 5/11/16, and it took the appraiser a week to look at my car which they totaled. It is now May 4, and I am still waiting for my settlement check to arrive. I was told 7 days ago that my settlement check would be issued and sent overnight to me the next day. I still don't have it. When I called my claim representative there was only one time that he actually answered his phone. It took him 1 or 2 days to return my phone calls and sometimes he didn't even return my call. My emails were not answered and I've had three people now just plain lie to me about if or when my settlement was sent. When I called their complaint line I waited 55 minutes on hold until I finally gave up. Worst consumer experience I've ever had. Don't insure with Liberty Mutual or you will regret it.

I find it disheartening that I learned from my local DMV that my car insurance was cancelled and this dumb insurance company didn't think enough to send me an email or letter! I received an email stating my next payment was due, but not a "HEY. We had an issue processing a payment." WARNING! Cancellation in PROCESS! Really! I decided to do business with Liberty Mutual because my parents used this company for Life Insurance and first time car buyer! I contacted Geico and they started my policy immediately and it was CHEAPER! I will make it my business to lodge my complaint over every single SOCIAL NETWORK that I am attached to!

Tired of these commercials for Liberty Mutual on tv... about forgiveness & reliable services. What they don't tell you is that after your third accident they have the right to drop you without notice!! I had them for 20 yrs. With the best car insurance rate $99 monthly cost was the cheapest/3 non-fault accidents drop/premium guidelines. They said, "DID I MENTION THE REP TOLD ME OVER THE PHONE DIDN'T YOU READ YOUR POLICY/SMALL PRINT??" Now who really reads the fine print! They referred me to get my car fix at one of their shops, almost had a bad accident WITH MY FAMILY IN THE CAR... If it wasn't for MAVIS Technician telling me to keep the car parked forget get it. My car frame was never fixed by the previous shop!!!

I had home and car insurance with them for about a year, then I got my renewal and surprise. Let's see if we can sneak a 4 to 5 hundred dollar policy jump in now. Nope! Changed to Geico and saved over 500 dollars! You have to watch these people. They are underhanded and sneaky!

We contacted Liberty Mutual and never get a return call. When we finally get someone they keep on saying its under investigation. They're trying to contact the other party. We have the information that person was ticketed. We were stopped at a red light when we got hit. This is 3 weeks now and now they made us give another statement which we already did 3 weeks ago. We told them to call us back so we can talk. Gave a certain time to the adjuster. Never got the call. Bad company to work with.

Got into a car accident in January. Been 3 months they just sent out someone to grab the footage of the accident which isn't there anymore. After about 4 months they called me saying they are only doing 50% because they can't contact their insurer like seriously? Not my fault. Not my issue. You guys should be doing your job and I'm not paying anything that wasn't my fault!

This company is HORRIBLE!!! If there is ever a company to not do business with this is the one!!! I called to cancel the policy as we had found coverage with another company. The lady I spoke to refused to cancel the service. I asked her to remove my husband as he drives a company vehicle and is covered that way, again she refused. I then got home and checked my email to find a coverage change letter to my husband in which they had removed me from the policy. Are you serious!!! You're going to email a letter to someone else who's stating that I had been removed from a policy that I pay for. I called to have my name put back on the policy and they place me on hold and call... wait for it... MY CELL PHONE to notify my husband that I was trying to add myself back to a policy that I set up and pay for. After all this they still refused to add my name back to the policy.

Problem solved - I called my agent, who is really a nice guy. He contacted someone and send over another adjuster, then I got the second appraisal for amount $4036 to pay to fix my car (before 500 deductible). I am finally able to fix my car.

Sister cancelled insurance and was told by Liberty Mutual that she pays in the arrears!!! Really!!! She told them to send documents to prove it and they sent documents that proved they needed to refund her part of the month, but instead said she still owed. What kind of country do we live in when these big companies can get away with scamming honest people. Will pay them because she can't afford for this to go on her credit record. May Karma bite all these low life people in the rear!!!

We have been insured with Liberty Mutual now for nearly 20 years. We have had no auto claims whatsoever & no new cars. We have had a few minor storm related claims (that they did not even pay completely on) many years ago. Rates have been going up now to the tune of nearly 300% over the past couple of years at the worst possible time since I was laid off 3 years ago after 38 years of work. I have called the agent time & time again. That is like pulling teeth. Sometime one of those pesky customer service folks respond with non answers. Rarely the agent responds & never really answers my questions, it WHY in detail & logic.

I have been with Liberty for a few years and 2 days ago they send me my renewal. My auto premiums went up $755.00 a year. Mind you we have had no accidents. No driving violations. No DWI. No added coverage. Nothing. So I call what is supposed to be "customer service". The woman on the phone say, "I don't know why they have increased, they don't tell us. They only tell us it's a area in which you live increase". Really, what kind of answer is that? I'm being penalized for the part of the state I live in?? And yet you claim you have accident forgiveness. Maybe you should have "the place you happen to live" forgiveness. This is just another way for Liberty to overcharge the customer when they have no other way... Luckily I have the option of shopping for insurance and that is what I intend to do. I don't believe any company should have the right to raise your premiums just because they feel you don't live in the area they would like you to.

We were hit by a Liberty Mutual insured. Our car is still sitting in front of our house so we are without a car for the past 3 weeks since the accident. This is our work vehicle! We call Liberty Mutual every day. If you get a person, they tell us they are still investigating to determine fault. Their insured already admitted fault! We usually always get voicemail.

We had Liberty Mutual for less than one year when we were informed by a very rude person that we were going to have our rates raised. Liberty Mutual doesn't raise your rates because of an accident, they raise it for no reason at all. Their advertising, which I bought into mistakenly, says they are wonderful and will always be there for anything that happens. Won't raise your rates, dah dah dah. Don't listen to them. Their ads are nothing but lies. Read the small print, and their service people are either nice and get fired or rude and raise your rates. A very unhappy x-customer. I am happy with my current insurance.

I was encouraged by them that if I add my car it I will get better rates. I initially contacted State Farm and got a quote for my 2009 Toyota Camry full coverage. Their quote $490.00 for 6 mos. Talk to Liberty Mutual, got a $428.00. Oh great I got a discount because of the house. I set it up, come out of my checking account every 6 mos. Payment will start after I signed the contract. I got the contract via e-mail. I read it thoroughly. There were no collision. They're bare minimal. This took place on Friday.

So disappointed. Was paying $4200 a year for our cars. We've had this insurance since 1998. We just got new insurance for $1900 with only a $500 deductible on each car instead of $1000. Liberty Mutual sent us a final bill for $433. A slap in the face. I called customer service and they said they only review your account to raise your rate. If you want to see if it can be lowered you have to call every year. For $4200 a year you couldn't take 20 minutes to review our policy after 18 years of payments. Can't believe you don't recheck when we add a brand new vehicle. Still making us pay a final huge payment. Do not get insurance here!

My car was hit by a Liberty Mutual policy owner. The person who hit my car has given a statement to them about how it happened and that it was his fault. They also took a statement from me. We had to call them. Only once have they ever bothered to call back. Now I'm just getting a runaround trying to get a status of where they are with this, and whether I can get my car fixed with a quote that I got from the body shop where the person who hit my car took me. It's close on to a month since this happened. Judging by the comments before, this is standard way for them to not pay. Why are the regulators not closing these crooks down?

Liberty Mutual kept increasing the rates each year even though I had no accidents or traffic violations. So I switched to Allstate. However, despite cancelling with Liberty Mutual, they continued to charge my credit card for a few months. I called to confirm cancellation and get a refund, but instead they sent my account to collections. I had to jump through hoops to provide them proof of coverage with Allstate. They refunded only a fraction of what I overpaid for auto insurance. Then they continued to bill me for my homeowner's insurance. Not only have they not refunded my overpayment of homeowner's coverage, but they sent it to collections again for more than $500. I will never do business with Liberty Mutual again!!!

If you get hit by Liberty Mutual, they will give you a list of shops. The day you get that done go straight to hire an attorney. If not you will wait forever and get the runaround that your estimate is still in review!! NOT a good company to deal with after you been hit...

I had Liberty Mutual Insurance on my car for years without a claim. I had full coverage insurance. Last March my car was parked outside of my house on the street like everyone else's and a woman who was high on drugs and drunk hit my parked car and totaled it. This woman of course did not have insurance. Liberty Mutual lies in that commercial saying they replace your car. Liberty Mutual doesn't even go by the Kelley Blue Book value, they have their own value system. They quoted me that my car was worth $5,000 less than what the Kelley Blue Book value, said it was worth as well as paying the $1,000 deductible. I lost a car, I paid $28,000 for that was 3 years old. Liberty Mutual paid off the $7,000 note and cut me a check for $2,000 which bought me a car the engine blew up in. I will never do business with Liberty Mutual again after getting completely screwed over by them and losing my car and a ton of money!!!

I received a rejection letter last night March 30, 2016 around 5pm and I promised this man and his company an honest review. Claim # ** - REJECTED. I'm at fault and they are coming after me for $$. Their letter says that, not me. I own the car that got all the damage. No one was injured. Thank God. The driver of the car was waiting to make a legal right turn at a stop light. The guy next to him in a big truck decides he wants to turn Right without a blinker or the legal right to do such and literally runs over my car with his side step bar and almost keeps going. My friend gets out of the car dumbfounded and that other driver pulls over finally and says, "Where did I hit you? I didn't even see you parked there." Wow. There's some honest conviction coming out of a man...

Dealing with Liberty Mutual I experienced refusal to answer questions about the contract and refusal to show me the contract before signing it; repeatedly ignoring my request to speak with a supervisor, and no follow-up to some of my emails. I contacted Liberty regarding an attempt to insure my videographer equipment. On 2/29 I was in contact with **, Jenny and also **, Krystal of the Ontario, CA by email. Jenny requested personal info. I sent it, never heard back. I never received a reply from Krystal.

I cancelled my policy and received another bill. I tried to access the billing so I could show them they had incorrectly billed me. They had removed my online access immediately. I called, they told me I was responsible for the bill even though I had already paid for the period in question. I am still ahead my new insurance for the exact same coverage is a third of the cost, which wasn't difficult since the last month they increase my monthly payment by $90.00, which was a 35% increase. The only claim I had was someone rear-ended me (the other drivers insurance paid under $1000 damage) and a rock hit my windshield. The only amount Liberty Mutual paid out was less than $100 and they wanted to charge me an additional $90 a month.

Liberty Mutual client who backed directly into my car and did a voluntary accident report in the company of a police officer, his company Liberty Mutual almost a month after the accident, where their client was 100% at fault have failed to process and make this claim right for me. I had no transportation for 4 days and LM refused to arrange a car for me despite receiving copies of pictures and all reports from the accident including their client stating responsibility for hitting me. If it weren't for my own company taking this on for me and the detailed manner in which my company has handled everything I'm not sure where I'd be.

We have homeowners and auto with Liberty Mutual. I trusted my agent that our coverage was adequate for our lifestyles. Side note: we don't use the downstairs much as our 2 older kids have moved out and only pass through it to get to the laundry room. At any rate on Super Bowl Sunday I went down into our family room to fire up the TV as it hadn't been used in a while only to hear a pop...no more TV. In a panic I rushed down, purchased a new one believing my worries had ended. Upon setting it up I noticed the ceiling sagging a bit and what appeared to be water damage on the wall closest to the ceiling section. It appeared dry, didn't really know what to do so put it off for about a week and a half.

I had to call three times and go through the cancellation process thrice before they took care of it. Every time I speak to someone it was like the previous conversations never happened. No notes, no documents that I emailed them earlier seem to have been there. I don't understand how they could possibly be so disorganized. Also, I was overcharged for my renter's policy and even after explaining this to a number of people on number of calls, one person acknowledges it and mentions that they are going to take care of it. Next time I call, they tell me the process has started but they don't see any updates on it. Later, they said they don't see any overcharge. Great!!

I have been with Liberty Mutual for more than 3 years now. They went up on my policy every year. We've had no accidents, no tickets and when they explain why the policy is higher the only thing that they can tell me is that there has been an increase in Texas for parts and Labor as well as the medical. I wish I had come to this site before I picked them for my insurance company. I would not recommend them to anyone. They're horrible and unaffordable. My insurance this term is going up from $318 to 372 for no reason.

When I got in a motorcycle accident the adjuster (Robert **) refused to approve the 14 repair hours, only approving 6.8 hours, first, trying to put me in the middle between his company and the repair shop, then telling me that his company will not pay them because the repairs could be completed by other Harley Davidson dealerships elsewhere (which Liberty Mutual is unwilling to ship to) and it was now up to me if I wanted to get the motorcycle repaired. He did not take into account an additional estimate from a dealership in Dallas that I provided. There has been more than a month delay in start of repairs and Mr. ** also informed me that I would be also be responsible for any storage fees incurred. Although Liberty Mutual advertises not wanting customers to drive 3/4 of a car, it must be okay for their customers to ride 3/4 of a motorcycle.

We have had Liberty Mutual coverage for home, auto, and umbrella policy. Loyal customers for over 20 years. Raised a family, including teen drivers that were actually good drivers. 2 auto claims (under $3k each) and a hail claim for our house. We hesitated changing auto insurance carriers while we had teen drivers because we were told that if you change with teen drivers you will pay so much more due to no longevity with the new carrier. Wrong! Senior year for the oldest I received a bill from LM for $4,999 for 1 year policy, 3 vehicles, 4 drivers, 1 accident 4 years ago. I called Geico and received a quote for better insurance limits for $1,890 for 1 year. We should have shopped around a long time ago.

Received a letter that Liberty Mutual can save me up to $500 - a lie. They came in double as to what I was quoted by Allstate. Don't even bother dealing with them! Spoke with supervisor, much more pleasant but still came in at the same crazy price. Would never use them!

Buyer beware!! Liberty Mutual claims to have "accident forgiveness". They don't raise your rates when you get in an accident. I wouldn't know. I have never been in an accident nor have the other two drivers in my home. The truth is they raise your rates BEFORE you get in an accident. I have been with LM for 13 years. Never made a claim. Never have points on my license. Never had an accident. They raise your rates every year. Sometimes up to 25% and claim "high cost of repairs and medical in your area". So they get you BEFORE you get in an accident. AND they keep your money if you never get in one. Make sure you do your due diligence with other Auto Insurance companies before choosing Liberty Mutual. Deceptive advertisers and full of crap.

I contacted Liberty Mutual for an online quote, which was almost 3 times the rate of State Farm. Anyway the representative had already told me that they couldn't insure me because I had filed a no-fault claim with State Farm, NEVER had other accidents or tickets! Today I get a letter stating that due to my credit report, I do not meet their eligibility requirements and they could not issue me a quote. Which was it, the no-fault claim or my credit report?

I've been with Liberty Mutual Insurance company for approximately 12 years. I had actually switched from Geico to Liberty Mutual because Liberty Mutual gave me a group discount. After about a year, when it was time to renew my insurance, Liberty Mutual went up on my insurance. I decided to stay with them because I do not like to switch back and forth to insurance companies. Each year, my insurance rate increased. During the recession, I became unemployed but continued to make my payments. Sometimes I was late (no more than two weeks late). Then they reported me at least two times that year to the state of North Carolina Insurance for "lapse of coverage" when I did not even lapse my auto insurance. My insurance was never canceled. However, I did have late payments. I never got into any accidents, never had to file a claim. Never had my insurance policy cancelled.

My 3-month new car was involved in an accident where a Liberty Mutual driver was at fault. Now I filed a Diminished Value claim and they offered just $89 using a Georgia 17c formula that they are NOT supposed to use! Per their instructions, I had to pay an appraiser $450 for a reasonable estimate of $4,538 and they still refuse to pay it.

Got into a minor fender -- I was driving next to a bike lane that had berms to keep the cars out. An ambulance was 1/2 block behind me. Kept on driving because the ambulance was in my lane and I could not pull over to the side. The car to my right decided to switch lanes and came into my lane. I hit her left front fender (before her tire well). Both cars were damaged. Liberty Mutual is telling me that will only pay for 80% of the damages. Does that sound right? I am in my own lane and the other driver decides to change lane without looking to the left to see if there's a car next to her? And I am considered 20% at fault??

I switched from State Farm to Liberty Mutual in December of 2014. Three vehicles and my homeowners. Never filed a claim on any of the aforementioned. Paid my premiums via auto deduct. In January, 2016, I purchased a new vehicle. Problems started immediately. I provided the dealer with a copy of my auto policy so he could get insurance in order. I get a frantic call from him while on my way to pick up saying that Liberty Mutual has no knowledge of me and I have never had a policy with them. Really? Give me back my premiums. Got this resolved through a number of phone calls and was able to take my new ride home.

After watching the endless commercials from Liberty, I decided it would be harmless to do an online quote with Liberty Mutual. How WRONG I was. Day One: My online quote came in at 4 times higher than my current rate from Geico. Two hours later I got a phone call from a Liberty Mutual rep. I told that rep I was not interested at all. One hour later I got another phone call from Liberty. I also told that rep I was not interested. Day Two: I received two more phone calls from Liberty--both I chose to ignore by not answering the phone. Finally at 8:00pm I got the final call from Liberty, at which point I was very hot and although it is not my usual manner, I ripped that rep a new one--cussing quite a bit in the process.

If you have a manual vehicle, you probably shouldn't even waste your time with this crappy program. I have 2 vehicles, I drive the same in both of them. One is manual, one is automatic. In order to get up to 2nd gear in the manual, an event was triggered almost every time! Some manual transmissions are different than others, so if your transmission requires you to shift a high rpm but low speed, you will probably regret even trying this crappy data collecting program. Btw, the automatic, only 4 events! 4! Driving the same way!

I just received my new policy. It was raised 100.00 dollars. I called Liberty and was told I could get some discounts if I used them for homeowners or renters ins, and something in between, or if I took a safe driving course. Mind you I had them for three years prior. But get this I have a license so clean and NO accidents or claims or tickets, and I only drive about 3000 miles a year. But now get this the reason my insurance went from 800? Something a year for full coverage is because in NYS they are allowed to make me and everyone else PAY for other people's claims. I am calling the NYS AG on 2/2/2016. Then I will find another insurance company.

Perhaps Liberty Mutual replaces your car without a penalty. I do not know. But I do know that I got a traffic ticket, the first one I had got in probably 45 years. When my insurance renewal came up, they raised my rates for my house and car by more than $600 per year. When I contacted them, they wrote that the ticket was the problem. That is an absurd amount of increase for that infraction. I will be changing companies soon. I suggest you never fall for their advertising claims that they understand and stand behind you when something adverse happens. They are lying.

You have a better chance getting your claim closed within due diligence with these off brand insurance companies than you would with this company. Their client admitted fault and yet has not accepted liability and it's going on two months. The adjusters do not return calls, nor do they keep you updated, even if it's by email. Shame on their customer service. I wonder how bad they treat their clients?

Liberty Mutual are scums. I got into a single car accident at 7:20 am. My car 2013 with 8,000 miles. I pay for one year with extra money for a better car replacement. Liberty Mutual are scums from the first call have told me that I am not cover. I pay for a full cover plus a better car replacement. I called claims specialist and managers and let them know I have a copy of all the documents. The car was destroy and only will pay for a 2013 with 38,000 miles and THE BETTER CAR REPLACEMENT DO NOT APPLY. Call my attorney and ready to take them to court. They called claims specialist, send to special investigator and the result was a single car accident with a Nissan 7,028 miles. Still do not want to pay a better car replacement. After 45 days offer to pay only today value.

Having just read over a dozen complaints with Liberty I decided I would file my report of experience with them following my single car not at fault accident in Salem, Oregon on May 25th, 2014. In advance my apologies for length. I will refrain from using words not suited for print but may be implied. I am, however very bitter with Liberty which has cost me major litigation rights due to their verifiable deceit.

Liberty Mutual are scums from the first call to them regarding short term disability, I felt they had foul intentions. My doctor faxed exactly what was requested and they denied my claim stating not sufficient information to support my illness. My doctor has two PhDs and have been practicing for 30 years, who the hell Liberty think they are overriding a doctor when they just accepts calls and review paperwork. Needless to say she sent what was asked. So we appealed the denial. I called and my Doctor called asking these crooks what they need and they said just more information couldn't and wouldn't state specifically what they needed.

Have been a loyal customer for 5 years and the premium has come out of my bank account this whole time. I was recently in an accident on 12/5/15. I called them to get help for the roadside and for repairs and I was told my coverage was changed as of 12/1/15 and that they would no longer provide me with collision insurance. I will say, I was in a minor accident the month before and had full coverage, they paid for the damage and then decided to change my policy without telling me or having me sign anything. They did say they mailed out what was called a consent to rate form that I swear I never received. They basically were saying we no longer want your business, because you are a risk. All those commercials are complete crap and they are too big to care at all about the little guy and their vehicle. The most recent accident cost me $3500 out of pocket and I only had 1 payment left on a vehicle I was paying off for 5 years.

I was rear-ended while sitting at a stop light and the other car driver left the scene. Therefore, I filed my claim with my insurance Company, Liberty Mutual. They decided my car was totaled. This accident was on Oct. 6, 2015 and I am still dealing with trying to settle this claim because they are trying to offer me only a fraction of the value of my car. Today, December 29, 2015 I received a phone call from the claim representative informing me that she will arrange to have my car towed to my home and dropped off because they will no longer store it while we are working to settle this claim. I informed her that I wanted to have my claim handled by another claims representative or to speak with her supervisor. She refused. I repeatedly asked her to speak to anyone else besides her and she refused me each time, over four times, and she said that she was the only person at Liberty Mutual that I could ever speak to about this claim.

Liberty Mutual is the WORST!!! I had car insurance with Liberty Mutual for 6 years. During this time I have never filed a claim with them. 5 months ago I got a ticket for a minor traffic violation. 2 months later I received a email from Liberty Mutual advising of my policy renewal. After carefully reading the info, I noticed that they quoted me at monthly payment of $416 a month for full coverage insurance. This more than tripled what I was paying. I called customer service and they advised that the policy amount changed because of my ticket. REALLY!!! $416 per month for 1 ticket.

I called them over the course of 2 months to make sure that I would get my damage covered (the guy rear-ended me and admitted fault). I was told over and over again that as soon as they did their due diligence trying to contact the party who hit me (the insurance holder) that they'd be able to accept liability. They never called me. And I'm not broke. If I had known they were planning on screwing me over and stonewalling me, I would have just figured out how to pay for it myself. But instead, they made me believe for 2 1/2 months, that's TEN WEEKS, that they just had to do their due diligence and then they'd pay for the damage. Instead, the final time I talked to someone there, it was a self-righteous, sadistic, frat boy who decided to make a decision right then and there instead of telling me what the underwriters had decided (which is what they told me the previous time I'd called in would happen).

In September 2015, our family was moving across country when our truck broke down. We called Liberty Mutual five times begging for them to send help as we had two children and a elderly man with us. I told them where we were and that a towing company was only six miles away but they kept sending a driver from 100 miles away. Twice the driver called me saying we needed to find someone closer. After waiting on the side of the road for five hours and calling Liberty Mutual yet again, begging for help and giving the operator the location of the towing company she said she would call back in five minutes, she never called back but did finally send a driver out 30 minutes later. Every time we see the Liberty Mutual commercials we laugh at how they blatantly lie about how much they care about their customers. We are no longer customers of Liberty Mutual.

I have been a careful and good driver for my entire life. The only accident I had was when a traffic light changed from red to green and the old car in front of me didn't move along with traffic. And when I release my brake, it roll into its bumper. When I stopped and exchange insurance information, this big black man stomped on his exhaust pipe heavily and repeatedly telling me he needs my insurance policy so he can make a claim in case anything underneath his car gets damaged.

On 11/23/15, a car driven by a Liberty policy holder pulled from a parking lot across two travel lanes (one through, one for left turn at an intersection about 100 yards ahead) trying to get in the third lane of traffic heading the opposite direction. The accident report states clearly that the car insured by Liberty pulled from a parking lot in front of our car. I had to tell Liberty how to locate the accident report online, apparently they were planning on just waiting for it to show up in the mail. They informed me I was responsible for paying for a rental car that they might reimburse me for after they finished their investigation. Which may take several weeks.

I send them information to request again - they ignore emails, phone calls, twitter, etc. They continue to say it's in process. Whatever that means... I think it means go away.

I was recently rear-ended by a young man, totally his fault, WITH a police report that was hard to get the cop to write. After visiting the "body shop" Liberty Mutual insisted on, my dealer recommended theirs and the "estimate" was roughly 400% MORE! After Ken ** from Liberty Mutual made a personal inspection and called me assuring ALL would be taken care of, the OWNER of the body shop called me to let me know that was NOT THE CASE! I placed a call to Mr. Ken ** and have been IGNORED. Don't even speak to an insurance company. Simply call your lawyer.

I am not happy with this insurance. The rate went up within the first year. I don't like the auto withdraw from my bank account which is required. The overall customer service isn't good especially when it comes to claims. I would not recommend Liberty Mutual.

Never had a auto claim (just a small homeowner's claim) with them but they kept jacking rates up 10%+ year. Went to Hartford and saved over $1000 on my combined policies. Service was great with Liberty but they just got too expensive.

I have never had a claim but I have had other issues and was completely satisfied. I also have my home insured with Liberty Mutual. The premiums are reasonable, and usually much less than other insurances I have checked out. I have had as many as 3 vehicles insured with them at one time.

Liberty Mutual was the most affordable insurance in terms of having teenage drivers on the policy. This is why I rated them high in customer value. I had two claims while with Liberty Mutual. One involved my husband being hit in the rear while at a stop sign. The other involved someone putting their car in reverse at a red light and backing into him. Both were with my new car and the claims were fully paid but it took more work than with other insurers, such as multiple estimates and calls once it went for repairs. The reason why I left had to do with being unhappy with their workers compensation service more than auto, but it soured me on Liberty Mutual.

I was broadsided and Lib. Mut. is blaming me for 20% of the accident and has been unhelpful about getting my bodywork done and is not paying for a rental car for a month.

Easy to deal with. Rates are better than fair to good. Lax on providing fare increase information, but very helpful in answering questions and resolving issues.

Was insured for 32 years and they raised my rates after 1 accident. They told me because I bought a new car. They find a way to get around their advertising without false advertisement.

Got involved on a single car accident my, I got my car new on 2013 at the time of the accident. The car have only 6,000 miles. I have pay for a better car replacement for one year. I was told by Liberty Mutual if my car was total and can't be fix, I will get a one-year new (2014) with less than 15000 miles. Liberty Mutual refuse to pay for a 2014 with less than 15000 miles. Only will pay for today value of my car plus 2,500 dollars, total 23,000 dollars. A 2014 with less than 15000 miles cost 28,000 dollars. In the end after many arguments, only pay 24,500 dollars. The better car replacement is not being paid.

Got into accident. Took car to the shop. The shop called Liberty and scheduled appraisal. Appraiser didn't show up on time, so the shop asked to reschedule. Appraiser got pissed off (apparently he expects that he'll be welcome any time he wishes), called me, was very rude and started actually threatening me. After that - every person in this office has been extremely uncooperative. The intentionally delayed next supplemental appraiser. Appraiser was young, incompetent and had a chip on his shoulder. Ignored very obvious damage, and called me to inform me that he did that. Shop asked for another appraisal. The office made sure to delay it until my rental coverage expires, and then called me to gloat. They scheduled the appraisal at the day I stop being covered for rentals. From the tone of the people I spoke to - it's obvious they did it on purpose.

A lady on a moped turned in front of my wife. No signal, no warning, nothing. My wife was in passing lane. To go around her she turned, right in front of my wife. My wife slammed brakes to avoid hitting her. But there was nothing she could do, she hit her. Thankfully wasn't hard enough. To hurt the lady really bad, she ended up with a cut knee, busted lip and fee bruises. Anyway tore moped up. My wife's Kia Sedona got damaged on hood. Right fender and completely knocked whole headlight system out of passenger side. Officer charged lady on moped. Police report said wife not to blame, nothing she could done.

I had a blow out and was slid off an incline into about 100 ft. of cable and post. The driver's door was jammed. 2 deputy sheriffs pulled me through the passenger door. I called Liberty for a wrecker and she gave the phone numbers of the closest. I asked to call them and she told me that wasn't their policy. I had to borrow a pen and paper from one of the Sheriffs. I later called again and asked for a rental car. Again the Lady only gave me a phone number. This was about 4:45 in the afternoon so she added I might want to hurry because they close at 5:00! They never answered the phone! I wound up calling a friend. This was 300 miles from my home! Thanks Fidelity!

Liberty Mutual screwed me over big time. I got in a wreck a couple months ago. They told me and collision repair center that they could not report the damages as total loss. They separated the damages into two claims so they would not have to declare a total loss. I was fine with that considering that the repairs were to a t and car was like new again. In the end they reported it a total loss behind my back.... How is it possible to total out a car if I... the owner... am still driving it and it runs like a top? Pretty sure they pocketed at least $10000 dollars or more of money by doing so. THESE PEOPLE ARE CROOKS..... But what insurance company isn't... Ha!!! Well that's my story. Thanks.

I have had home & auto ins with Liberty Mutual for the past 2 1/2 years. Every 6 mos my car insurance premiums have increased. This December the home ins goes from $70 to $85 monthly; auto from $60 to $71 a month. Enough already!

We've been with Liberty Mutual for 5 years now and our premium keeps shrinking. Their rates are great and we have full coverage. We've never had to make a claim yet. We will stay with Liberty Mutual.

I love liberty mutual insurance. Great company, great rates, excellent customer service. I would recommend them to anyone. Have had them for over six years with no complaints. The company offers great discounts.

Liberty Mutual is reliable insurance at a good rate. The agents have been helpful in getting us the best discounts possible. On the few occasions we have needed to contact them, they have been responsive and very helpful.

They handled a claim timely and professionally. Even checked up on me to make sure that I was doing okay. They called me and made sure they had their facts straight so that they could pursue a case against a car that rear ended me. They made the accident I was in stress free.

I'm current satisfied with my car insurance, it is a little expensive though. Havent had to file any claims on it. I've been in an accident but it was the other persons fault so we filed it on their insurance.

We've been with Liberty Mutual for about 6 years. We have 2 vehicles, a car and an old truck. We have never filed a claim and therefore have had very limited contact with the company. Think our rates are a bit high but don't want to go insurance shopping right now.

When I had my first accident, my car was totaled. Liberty mutual handled everything from the claim to the appraisal and it was done in a very timely manner. My insurance rate did increase but it didn't skyrocket. I've been with this company for over 5 years and extremely pleased with their customer service and the discounts they offer. I've had renter's insurance through them as well and they gave me a discount for having multiple policies. Their quote is reasonable in my opinion. I shopped around quite a bit and found their rates to be the most appealing.

I've been insured with them for 2 years and so far so good. No problems. I was insured with them several years ago and switched but now we have insurance with them again. The initial payment is lower than my other company and because the rate is lower the monthly payment is also lower. I can spread it out for a year which makes it easier.

My car was hit while parked. Insurance company helped me collect from other person's insurance without any hassles. It was fast and all done courteously and I got my car repaired in no time at all with a loaner while my car was being repaired

Liberty Mutual has excellent customer service and is generally always upbeat and happy to assist with anything we need or are inquiring about. During our time as customers we have never had a negative experience. They are always dedicated in taking the time to address our needs or concern and patiently. Excellent customer service and reasonable rates are the reasons we choose to conduct business with Liberty Mutual.

Choosing Liberty Mutual as my carrier taught me one thing: once you pay your first down payment on a policy and become effective, you are nothing but a burden to everybody you'll ever speak to. Call center is just as bad as Sales in my opinion. But the competitive premium rate they offered came with more than just a good price for somebody with a few speeding tickets.

We switched to Liberty Mutual a year ago after being very satisfied with our former insurance company but was able to utilize a military discount from my father's service (not the full discount but they gave us a lower rate). Our former insurance company wasn't able to beat Liberty Mutual's price for auto and home and regretfully wished us well. We submitted a homeowners claim this past summer (for water damage) and assumed our rate would go up SOME. We didn't expect the rate to go up 63% and our deductible is $1000. So I called in because all of our previous experiences with them has been positive (we gave our claims adjustor high praise in a survey following our repairs from summer) and assumed it would remain the same.

Good service, friendly, a little expensive but worth it. Have been with a long time and have always known that they will be there for me when I needed them. Has many plans and can build a program just to fit my needs.

We deal with an agent who is knowledgeable, efficient, and very pleasant. Thankfully, we have never had to file a claim, but if that were to become necessary, I'm sure the agent would help us any way she could.

They have good rates and don't raise them for no reason. Good customer service. And I've used road assistance to have my car towed several times. Never had any problems. It's an all around great company as far as I'm concerned.

I've had a great driving record and therefore have had decent insurance rate. Customer service has always been extremely helpful, even to the point of informing me how and what discounts I qualify for. Have never had to wait on hold for an extended period of time. The one time I filed a claim it was a very simple process!

Liberty Mutual agents are fantastic. My agent went through all of my possible coverage options and was able to save me money while also getting me better coverage. I love their roadside assistance and the car track feature which allows me to save even more. I would definitely recommend to my friends and family!

Liberty Mutual worked with me to find the best plan for our family. They asked questions about our driving habits and offered suggestions about how their plans would fit our needs. The rates were competitive and they were very up front about all costs. We have had them for a few years now and the rates have remained stable. We haven't had a significant rate hike or unexpected increase in our premiums. They also suggested ways that we could save money on our premiums by adding our home owners insurance to the policy as well. Customer service has been great. Thankfully, we haven't needed to file a claim, but I would imagine that the service would be similar to my current experiences.

It included a rider to cover my hoa deductible that covers the whole deductible. The rates are reasonable. The agent is local in case we have a problem. This company was recommended by some of our neighbors.

We had purchased a second car and the salesman recommended Liberty Mutual. I had my wife contact them and the sales guy, Thomas **, told her he could save us 30% on the car insurance and that he could beat the cost of what we were currently paying for home insurance. It was after, notice I said after, he had her electronically sign that he further disclosed that we would need to install driving monitors in the cars. I had my wife contact them to see if this was mandatory and the person she spoke with said that if we had the monitors installed, that the typical savings were 7%. And then an inspector came out who could not have been much more than 20 years old and put in the report we had debris on the property but did not elaborate, just enough written damage for Liberty Mutual to cancel the policy and so now I have to go through this whole process again.

I've only had the car insurance for about 6 months and so far have had no problems. I did have them a few years ago and thought they were a good company until they raised their rate. Now I am in a different state and the rate is lower than before.

Liberty has called in the past and I declined their offers, asking to be removed from their call lists. Today they called again, the representative transferred me to another person who attempted high pressure methods to make me seem a fool for not accepting their policy. When I stated that I did not require the protection he asked if I would purchase a vehicle without a warranty and if I thought there was less likelihood of failure as a vehicle ages, again, insulting normal intelligence. The second agent then became indigent, telling me he would remove my vehicles VIN number from the databases and I would never be able to purchase an extended warranty in the future. He closed with the statement, "best of luck when your vehicle's fails." These scare tactics and insults have no place in the business world. I encourage everyone to NOT do business with this company.

I have found the rates to be very competitive. The several times when I have called customer support (regarding changes to policy coverages and/or adding and dropping vehicles from the policy), the changes were made quickly and correctly. They almost seemed happy to help me with my changes!

I use them for my homeowner's insurance. I asked about auto ins. and they gave me what I needed so I signed on with them. I haven't had any problems that I needed to contact them.

If less than 1 star was available, I would choose that. I'm not one to rant on social media, but I feel people should know about the terrible service that Liberty Mutual Insurance provides. Almost a month ago, I was rear-ended by someone who has Liberty Mutual. Everyone was okay thankfully, but both cars had substantial damage. After going through a mini battle for them to accept liability (again, it was a rear-end collision), I decided to go through my insurance company for the repairs but unfortunately I didn't have rental on my insurance.

I had the pleasure to obtain insurance through the internet, and speak to my agent on the phone. The process wasn't long, just the basic questions. I got a quote the same day. It was accurate. I insured 3 vehicles with more than the minimum coverage for a great price monthly. My agent continued to reach out to me through phone and internet after I purchased my insurance, still does with emails to let me know of new products.

We have been with Liberty Mutual over 10 years with auto insurance only. We currently have our auto and homeowners insurance with Liberty Mutual. We just bought a new home about 10 months ago and they gave us a great multi insurance discount so we added our homeowners. We used Nationwide for our homeowners insurance on our starter home and carried it for 10 years. We don't have any complaints about Nationwide but they couldn't offer us the discount that Liberty Mutual offered to keep our business.

I would give them less one star, if I could... I had a minor fender-bender with my front quarter panel. Liberty Mutual Insurance (my company) decided to total the car due to the lack salvage parts available in my area. I was really wanting the car restored to its original condition but agreed to total it, not that I had much choice... The adjuster and I discussed and set a date for me to collect my possessions and for the car to be removed from the body shop and sent to auction. I left work early, drove to a different town to collect my personal property - 3 days before the date of removal we had agreed on. When I arrived I was advised my car had been removed and sent to the salvage auction 2 days earlier without my knowledge or permission. All of personal property was still in my vehicle including my license plate, child's car seat and all my personal items.

They have been taking care of our 4 cars for years and many more to come. Great deals and have moral intelligence. Always play by book rules, they do not deduct, change my monthly rates. Not only do they have taken care of me if an accident has happened, Liberty Mutual rewards you with great no accident problems.

Just so helpful! I had two accidents that weren't my fault and they helped me every step of the way with thorough and friendly service. Of course, it doesn't hurt to get great discounts. My employer offers a great deal. I would highly recommend Liberty Mutual to anyone looking to switch carriers.

I've not had to use my insurance to cover any accidents, but I am happy with my coverage and the price of my monthly bill. My agent was very helpful and helped me get the best possible insurance for my car and my budget.

I have not had any issues with my insurance company. It is a good price and I am able to bundle it with other coverages that I need for my family. It is convenient to have one company providing different types of coverage for our needs. I have not had any claims with my insurance provider however they have always been attentive in answering my questions or addressing my concerns.

Have had this company for a number of years and they have always had the lowest prices with the best coverage. Whenever there was a question someone was always there to answer it. Not sure what else I can say about this company.

They have the best prices out there, with the best plan that fits our family. They weren't pushy about sales, as some other companies are. I heard mostly excellent reviews about them. While I haven't needed to use them yet, I trust them to be quick and reliable when called upon.

This is the best auto insurance I've ever had. I get good discounts. I have not found one insurance company that can beat them. I have also combined my homeowner insurance with the auto insurance and I get a better deal and using the right track device also. Save me even more money.

Great insurance, quality and cost! Customer support is definitely high quality! I had an accident and everything was fixed by a great mechanic that knew what he was doing. No problems with the car since then.

I have had Liberty Mutual for about 3 months now and so far I have not had any issues. It costs a little more than my previous insurance, but I switched to Liberty Mutual so I could have car insurance in 2 states. Overall, I recommend the company.

Very friendly customer service and local office that is very nearby to where I live. I have been very happy with Liberty Mutual for the past 8 years. Would highly recommend them to my friends and family. They were even kind enough to reimburse me for my towing on my car that I got stuck on the road and had to get towed away.

I signed up for their 'roadside assistance' program two years ago. I read all the terms and so forth. I needed roadside assistance on Saturday, September 26, 2015, and found out everything had changed and I never received the 'changes to terms and conditions.' As well, the information the agent gave me when I called for assistance was wrong, which led to me not utilizing their roadside assistance. The agents kept calling my phone and saying things after I repeatedly told them that I cancelled the call, and left very 'smart' voice mails. How unprofessional. Up until that point, having been a customer of Liberty Mutual for almost seven years in both home and auto insurance, I have never had a problem. This was way overboard, uncalled for, beyond unprofessional, and I am finished with Liberty Mutual.

Liberty Mutual reached out to me and were able to cut my monthly payment in half! The representative was very informative. I was able to switch over and have access to all of my documents almost instantly.

This company is very good. If you have a claim, it's easy to work with, have multiple sites in your area to take your car to if you want to repair your car. Fast response to claim inquiries. Also fast to pay for the repairs on you car. You can always talk to a real person if you want to and you can also use their website to file a claim.

They are always available and very helpful. Whenever I hear from them it is usually because they have something more to offer and a cheaper price and they are all very professional and willing to go the extra mile if I have questions.

Processing of claims is frustrating. They want to take your vehicle hundreds of miles away to be evaluated. Customer service is very difficult to reach, do not return phone calls. No dedicated person to handle your claim.

It is a decent relationship but the cost continues to rise. I do not think it is fair that the rates are higher in the inner-city than in the suburbs. The customer service is good but I wish they had an office closer to me. I do not talk to a specific rep but I feel that it is fine. I do not like the way Michigan regulates the insurance companies.

Very happy with prices and services over the years. I have been using them for over 25 years and they have never disappointed me. I not only use them for auto insurance, I use them for home and life insurance also.

I am completely happy with Liberty Mutual. They are there for me whenever I have a question about my insurance. I had even found a mistake they made on my policy right after I got it and they fixed it immediately instead of brushing me off. Over the, gosh I don't know how many years I have been with them, my daughter has been in one accident and the car was fixed in no time at all. Yes I am very happy with my insurance company.

The price for the insurance is good. It has just gone up a bit but it is acceptable. We have never submitted a claim. The company people are very easy to work with, very accommodating. The problems all over the country dictate the cost of my insurance and kind of makes me angry, but what are you going to do. We get a discount because of where my husband works, so there is an advantage there. The deductions are simple and everything is acceptable. So I am happy.

This company is easy to reach, quick with responses and solves most questions or problems with one phone call. You are directed to a live agent and do not have to deal with a computerized general questionnaire before speaking with a real person. Claims are settled quickly and equitably. Prices and quotes are accurate and affordable.