Liberty Mutual Car Insurance Reviews

We were shocked when we received renewals on both these products (Car and Renters Insurance), having been with company for about 9/10 years, no claims, no accidents, we only have one car for recreation. As we are retired we put maybe less than 3,000 miles a year on this car. The hike was ridiculous. Not talking few dollars talking hundreds dollars. We were told, even though we don't and haven't had hail/storm damage ever, that there was an increase for both hail/storm damage.

I recently acquired Liberty Mutual Car Insurance and agreed to participate in the Right Track Program. Over the past three months I have to say the program is seriously flawed for the following reasons: The program is based on offensive driving and not defensive driving. It appears that the program is based on rural driving in the countryside. It does not take into account that if you live in a city area where the traffic is more intense. The driver has to drive both as a defensive and offensive driver.

I have a claim pending with Liberty Mutual and have been given a claims adjuster Jasmine. I have called and left voice mails not less than 7 times for her to call me, because she NEVER answers her phone. I have also sent faxes with our estimate of repairs stating it has been a month and we need to get the truck fixed. We still have not heard a word back from her. This has got beyond ridiculous that we cannot even get a callback!! Now I am having to turn this over to my insurance to take care of the repairs and collecting everything back from Liberty. (Liberty's driver got the ticket for being at fault). This means I get to pay the deductible and the rental while our truck is in the shop.

I've been driving for 46 years. Never had a claim filed against me, no traffic tickets in over 35 years. I recently switched last year to AARPs provider - Liberty Mutual - for the retirees' discount. Instead, I got an increase. I asked why the increase and they said older drivers have more accidents. Of course, I knew that was BS so I cancelled my policy. They did not want to cancel, saying that, as a "senior citizen" I needed a second approval to cancel.

Horrible company!! I paid twice as much as three other auto insurance companies. If you try and reach a representative, they will not call you back, unless you are calling for a new policy. I finally cancelled my policy and was told I did not owe them any more money - then of course they send me a bill for $160.00. The only time they will respond to you is if you owe them money!!! Paid $5,500 for one year, had no claims, then a rock hit my windshield, they would not approve OEM glass. They put in $100.00 piece of crap glass in my brand new Lexus. Worst company I ever had to deal with.

I have been shopping around for insurance and have found Liberty Mutual to be extremely high. I have been driving for 50 years and never had an accident or a ticket. I have a credit score over 800 and I’m a Credit Union member. I had saw on my credit union's website that they offered Liberty Mutual. I constantly receive emails and mailers telling me they can save me 600 dollars but when I got a quote they were 600 dollars more than the other quotes I was getting.

We had Liberty Mutual for 3 years for auto and home. We have no accidents, zero claims, auto pay on time and have good credit. I reviewed my docs upon renewal and found our auto went up 46%. I was actually expecting it to go down since we removed one car and one driver from the policy at the renewal date. I called to ask why and was told that Liberty Mutual has had a lot of claims so they are increasing their rates across the board. I asked; "Why me?" and was told it did not matter whether I was an A+ rated customer without claims, etc. and there was nothing I could do about it.

I have used Liberty Mutual as my auto and homeowner carrier for 20 years. I filed an auto claim for the first time since using Liberty, and, by far, the worst experience imaginable. In a nutshell, my truck sustained bumper damage in a hit-and-run. I filed my claim, and Liberty sent my truck to one their alleged "accredited body shops" because Liberty said I could not use my own mechanic. As a result of this shop's negligence and poor workmanship, the hood was damaged while in this shop's care. When I returned my truck for the body to see the damage to my hood, they yelled at me and tried to convince me my truck was in a front-end collision. I left this shop shaken because I was alone, a female, and probably assumed to be too stupid to notice the shop's negligence.

My husband and I had 3 cars insured by Safeco/LM and one of them, my 08 Accord was deemed totaled after my wreck. I didn't have a problem with that as I spoke with the mechanic at the body shop and he encouraged me to just have them take it away but also told me to get a certain amount from LM for it. Before I even had a conversation with a claims rep regarding price, LM just mails you an agreement that gives you the dollar amount they are willing to give to you for your totaled car. This amount comes with no market research whatsoever. They just hope that you take their low-ball number and walk away from your car. So my fight began.

I've been a Liberty Mutual customer since 1998. My 23 year old son just bought a car and went on his own insurance with Liberty Mutual. Liberty charged him over $300/month for a $1000 deductible. He shopped around and was able to go to GEICO for $50/month with a $500 deductible. This prompted me to call GEICO to check our family rates.

I was given one quote on August 20th of 2017. The rep never mentioned anything about RightTrack. Today, I receive a letter providing a new premium because I did not enroll in RightTrack. I should have been given 2 quotes, one with RightTrack, one without. Had this been done I would have not purchased the policy. The addition to the premium makes it higher than the the carrier I left for Liberty. Needless to say I am searching for a new carrier after being a Liberty Mutual customer for 3 weeks. Really unethical.

My wife had her first accident in her life, and it was very minor. A scrape at 5 mph. Liberty Mutual informed us the accident was forgiven due to her safe driving record. When the renewal of my policy was received the rate increased by over $650 per year. I called and spoke to an agent who told me this was caused by an increase in the rate for drivers in New Jersey. I went online and learned there was no increase in Liberty Mutual rates this year in NJ.

Nice, easy, price is right and service matters to them. Very great rate on cars but not on houses. So use someone else for house and use them for cars. It still comes out a lot cheaper.

I was a satisfied customer for three years. No accidents no tickets. My renewal premium went from $222/month to $277/month for no reason. I called and dealt with three people who could have cared less if I was upset or worse if I left. I called State Farm and got a premium of $159/month. I don't get Liberty's business plan. Cheaper to keep customers than to acquire them.

My 2004 Silverado 2500HD WT truck was totaled on 7/29/17. The estimate stopped at $6917.04 and noted my deduction and the total amount I should have been paid. The estimate did not include all that needed to be repaired. When I received the settlement offer I was shocked to see that I was only being offered "Average Trade-in" value of my vehicle. The settlement was $2,400 dollars less than the estimate. I utilized AutoTrader just as Liberty Mutual does and could not find the vehicles they were using. I did find trucks like mine the more than supported the retail value of the estimate. I have provided those vehicles to LM and asked to speak to a Team Leader to try and work this out.

Apparently Liberty Mutual is in the business of protecting criminals. I was involved in a hit in run by their client. I was able to get the plate number and have pressed criminal charges and filed a claim. It's been almost 2 months. I have done all the work. I got the accident report, pictures of both vehicles with matching damage. Their paint is on my car! They have not called or emailed me once!

I received my new policy and had a $50 increase. I contacted them for the reason and was told several separate things increases. The woman explained that my safe driver increased because it was 5 years and the deductible lowered so the premium increased! She then said that the collision also increased. My car is a 2002, I asked how that is possible since even if it was totaled they probably would only pay $3,000. Her explanation was that mechanic charges were the same on a 2002 or a 2017... Really!

I'm sorry if I offend anyone, but I would never buy insurance from a company that has such stupid advertising. "You had your car for three years. You named him Brad. You LOVED Brad." Every time that annoying ad comes on the TV I either mute it or switch to a different channel...!! Who on earth names a car, let alone the name BRAD?? LOL. Also, one of my family members had Liberty Mutual, and they had nothing but nightmares with this company after they had an accident which was NOT their fault.

I purchased car and home insurance online on 7/11/17. After going through a lengthy process, I was directed to pay for the auto insurance before paying for the home insurance. When I paid for the auto, I was then told that I didn't meet their guidelines for home insurance. That didn't bother me as much as not being told until after I had paid for the auto, there was ample time for them to inform me. Since I wanted to have the same carrier for both, I called to cancel my auto. I was told that I would not be charged by Meddie (or Maddie, the connection was fuzzy) for my auto.

I have been a Liberty Mutual Auto & Home Insurance customer for two years. I have been happy with the promptness of their service, especially regarding my auto insurance claims: one major (in January 2016), and one minor (in May 2017). I just had an experience that has turned me off of them forever. I received a call from an unknown number this morning. When I called back, it went to a patient advocacy center, where my advocate informed me I had a past-due medical bill from January 2016. I knew immediately it was from the serious car accident, but was confused why I had not heard anything in 20 months about this bill. My advocate told me that my auto insurance (Liberty Mutual) was not paying the bill due to "not having a claim"... even though I had filed a claim, and my car had needed two weeks in the shop, which LM paid for.

I was in a wreck a month ago and am still awaiting approval from Liberty Mutual claims department. I've had 3 different claims representatives. I've submitted the information they've requested several times. They don't answer my emails and when I talk to my representative they aren't keeping the deadlines they tell me. They've been very friendly to talk to but am tired of BS they keep telling me.

Policy wrote under false pretenses. I was informed when I signed up that Liberty Mutual covered part of Ridesharing that was truly not covered. I found out about this almost a year later, and I am quite upset that I was told that I was covered. I also had a rock chip repaired, and authorized before the work was done by Liberty Mutual. The work was completed. I then received a call from the claims department wanting to come inspect the rock chip repair. What company needs to inspect a $25 repair? How would one fake a repair? Besides these 2 problems, I was very happy with them. But those 2 issues were very big to me.

Company does a bait and switch with their rates. Bundled my homeowners and car insurance policies last year. Premium went from $2,209 to $3,323 on my home. Gave reasons of 1. home increase. 2. older roof. 3. new homeowner discount was taken off. 4. medical premiums have increased (just in case there is a claim on the home. AVOID THIS COMPANY. They increased my auto policy as well but it wasn't worth mentioning compared to the home policy.

In 2016 I started checking out insurance companies and call Liberty Mutual who gave me a fantastic quote. I explain to them my policy with my previous carrier did not expire until September. The man that I talked to was very nice and said that if I gave him a payment in July then he would hold the quote that I had gotten because they fluctuate so I did and in September I gave them a payment of $400 and two weeks later they took another hundred and some dollars out of my account without my permission.

If I could give a negative rating I would. If you want to be sued then use Liberty Mutual for your insurance, otherwise steer clear. I was in an accident 2/2016, a Liberty Mutual driver pulled out in front of me and caused a severe accident that deployed airbags. Neither vehicle could be driven away from the accident. My passenger and I were injured, we went directly to Urgent Care for treatment and we were under the care of a doctor for several months.

Switched over to Liberty and bundled multi car auto, home and umbrella. First year was fine, even saved a few dollars by participating in the right track auto program where you plug in the device to monitor driving. Received maximum - 30% savings on some vehicles. Well, guess what? Time for renewal, and my rates get jacked sky high! Had no accidents, tickets, or any changes that would/should impact my rates. Called Liberty and they gave the same lame excuse... the cost of doing business in the state of Maryland has increased so we must pass the costs along. I ask why my rates have gone up so high even if that were the case and for them to provide something in writing. That request is denied.

I filed a auto accident and the adjuster wanted to make changes to my policy and I disagreed and she got very hostile and next thing she started saying I threaten her. All lies and the Police came to my home to arrest me for threats. What the heck. They take monthly payments straight from my account and then all the hassle to file a claim. The other guy has his truck all fixed and painted. All his tools replaced and 9 months later my truck sits in the shop and the police are coming after me and the other guy hit me. Wow. I know am Hispanic and he was ** and am treated like a criminal. Wow and I pay for full coverage of what!!! And this was with Progressive and now I have Liberty and another truck with full coverage. I and this the Adjuster is the same lady from Progressive who is covering my claim and again the Police are coming looking for me. She sent them out because of our disagreement on my claim.

What a joke with Liberty. They count glass coverage, they count when someone else hits you, while you were standing still. Initial quote was 4000.00, then all of a sudden it doubles! Butttt, we can save 30% if we allow insurance company to "monitor" our driving. Liberty is a joke and I am so disappointed in Northwell Health Credit Union. What a farce.

I have a high credit score and I have never caused an auto accident. I left State Farm because their rates in Colorado were going up steeply every year. I assume it is because of their claim payouts due to a lot of homes lost in forest fires, and a lot of hail damage claims. I switched to Liberty Mutual because their rates were almost half of what I was paying to State Farm. Then I got caught in an unethical speed trap in Alamosa, CO. You know, where there are 20 cops pulling everyone over because of a strategically placed 25 mph zone that should be a 45 mph zone. That was insult enough, because you know they are more interested in fattening the municipal treasury than they are in safety.

Liberty Mutual Insurance is nothing but an advertising scam. I had their insurance and their advertising claims are an outright, deliberate lie. The very thing they constantly are advertising in the excessive and annoying commercials is the EXACT reason why I fired them. Their commercials are outright false advertising claims and they do exactly what they accuse other insurance companies of. They lie and steal money. Save yourself a lot of money and frustration and avoid this insurance company at all costs. They are nothing but a scam!

Liberty Mutual does increase your premium after your first accident. They did it to me. The TV ad is intentionally misleading. It says "For drivers with accident forgiveness" your rate won't rise -- What they don't say is that you pay extra for accident forgiveness and may not even know to look for it. In my case, Liberty Mutual claimed a late inspection sticker qualified as an "accident" justifying the increase. My rate doubled. The rate increase lasted for five years and cost me many thousands of dollars.

My wife and I are moving to South Carolina from Maine. We need to find new auto insurance as our present insurance only is available in several New England states. We have no tickets or at faults on our records. Twice, however, we were rear-ended, with the other parties at fault... not us. This is clearly documented in the Maine DMV reports and in the state police crash reports. We sent both certified documents to a Liberty Mutual agent at his request. I swear the man couldn't read. He insisted that we had been at fault and had received summons.

In 20 yrs I have not cost Liberty anything on car insurance but religiously they raised rates. This year they said it was because of the high rate of accidents in MD. Something that did not affect pricing of Erie, State Farm, Geico and Hartford. I now have equal or better insurance for home and auto which is less than the cost of auto insurance with Liberty. It seems they have the liberty to charge you for the cost of their advertisements.

I have been a customer of Liberty Mutual for 33 years. I have seen their rates sky rocketed in the last 7 years. I received a bill for a 2014 Toyota Prius of $1933. I have had a perfect driving record with no speeding tickets or accidents. I have changed to Plymouth Rock for the same coverage the premiums of less than $900 per years. I believe Liberty Mutual needs to look at the rates they are charging their customers.

After being associated with Liberty Mutual for over 40 years I was told that I was not able to transfer my policy to Florida and that I had to have it rewritten. Let me mention I have an excellent driving record. Not being able to retain a quote online, or the central office or the next place they transferred me to, they finally sent me to the office in Florida. Each time they asked me for information they already had. After spending time on wait and going through a ridiculous amount of time re-answering the same questions they finally came up with their quote. 6X times more expensive than what I was currently paying. I then went to Geico online and signed up for insurance at $200 less than what I have been paying with added coverage. I guess the commercials are true. Liberty Mutual practices in price gouging, know it.

I am pressed for time, but I just finished my 90 day Right Track program. Please note I have never been in an accident, nor have I had any tickets in all my years of driving. When I signed up for this discount program, the lady at Liberty Mutual said upon successful completion, I will get a 25% discount off my monthly premium for car insurance. I contacted the company twice during the 90 days because the device kept recording episodes of 'rapidly increasing my speed' while I was in my employer's parking lot, at lunch break. Please understand these episodes happened as I backed out of my parking place, then put car into drive and drove forward through employer,s parking lot on way to lunch break. It recorded about 15 occurrences of 0 to 7.5 mph. Any reasonable person would agree 0 to 7.5 is not a rapid acceleration.

If you are using Liberty for insurance and have been a customer for many years, please check your pricing. I will almost guarantee that they are charges 1.5-2.5x more than equal or better carriers. After calling and inquiring about reducing our rates to stay with them, they could not even have the decency to return my call after 15+ years of service. Check your pricing and shop around. They don't have competitive prices for longer term customers.

We have been with Liberty for 15 years. One speeding ticket for my husband in his company work truck and Liberty has increased our insurance by $800. My truck is eleven years old and it should decrease. Don't understand why we as senior citizens, on ticket be penalized like this. No loyalty being a customer for so many faith years. I insure two vehicles and a home, totally pissed with the way Liberty is robbing us blind.

I am so saddened by the way this insurance company is handling this hail damage auto claim. It has been over 45 days and yet I still do not have resolution. I am a student so of course I do not have the means to fight them legally. You cannot get anyone on the phone. You hear voicemails that state they will call back within 24 hours. Good luck with that! I have called several times to whomever is over the manager in claims sadly with no response. Granted my car is not brand new; but it is my car and I do have full coverage. They want to offer you nothing compared to your car's value. I have sent several comps with unfortunately not resolution. Just really bad business practices when you are paying them for a service that are you not getting especially when you have so many other providers out here. Hopefully, I will get resolution by the end of the year. I wonder how long they can keep claim outstanding without settlement.

I reached out online to Liberty Mutual to get a quote for auto insurance for my car. I've been with Allstate one year and before that was with state farm. I'm 35 years old and have been driving since age 18 and have always had insurance but have had it consecutively with no gaps at all for 2 years. I have no at fault accidents in over 5 years and no tickets, never a suspension or a DWI or anything of the sort. So I basically was shocked when the site said that it could not give me an online quote for insurance! 3 weeks later I got a denial letter from them stating that my credit score was too low to even get a quote! Funny thing is that my credit score is a 590 due to two small credit cards being maxed out, but that's not all that bad! I was able to obtain a $2,000 line of credit not 3 months back with a similar score.

After absorbing a 25% homeowners in 2016 and another 10% this year's plus increases in car insurance I decided to shop and found a good rated company so I switched after being with Liberty for 7 years. When I requested the refund I prorated on a daily basis but their amount was $130 less. Here is the BS they gave me. "When canceling your automobile policy mid-term, the return premium is calculated on a short-rate basis, resulting in a cancellation penalty charged to your account. The amount of this penalty decreases as the policy year progresses. The short-rate charge lessens as you approach the renewal date, which is 12/15/2016. I regret any confusion or inconvenience this may have caused." Be careful when cancelling.

My premium is $600 a month for 2 cars. My car was vandalized pretty bad. I put in a claim. Investigating started. The agent Jewell ** very disgusting might I add wanted me to provide information that was almost impossible to get. I asked to provide the Muni Meter receipt of 3 months prior to investigation. I don't know how many people keep those receipts but I don't. I sometimes give them away when there is time still left on the receipt to next person parking. Long story short it is now 4 months out and my claim has not been approved. I've provided the receipt, I provided a police report, I provided proof of ownership of the vehicle. Seems like every time I provide what they're asking for, something else is needed. Worst insurance ever.

I am having an incredibly awful time dealing with this company. The more I research and review it, it starts to come into focus. My adjuster, Amanda ** is delaying my claim and, making my life very difficult. The Liberty Mutual customer was at fault and received a ticket. I just want the money for my totaled car and 2-3 weeks of compensation for a rental. I just want the insurance company to take care of an honest American.

I had no tickets or accidents on record or claims in with Liberty Mutual but was canceled because of accidents while operating a company vehicle. 40-50 ft. moving target I call it. All intercity driving 50-60K miles a year. Backs out driveway into my side, runs red light into my side, sideswipes me, I'm in the turning lane to make a left turn, light changes and I'm not moving and the car to my right does not go straight but turns into me. Parked and car runs into back of me. Never cited or at fault at work but my personal insurance canceled me??

Easy to keep, not too expensive (though I think it should cost less), pleasant and helpful customer reps when I've had questions or needed to make a change. Kept over the years - it takes time to compare insurance offers from different companies not packaged or presented in the same way, and I'd like more information before inviting insurance sale solicitations. Package discounts help: also have been using the same insurance company for other needs and had excellent customer service when I needed to file a claim. The good (non-auto) customer service experience, plus the helpfulness of service reps related to auto insurance -- inclines me to stay with my current insurer, but this year I have more time to look at other possibilities.

When Liberty Mutual Says "You'll Get Your Whole Car back." You better hope the person that hits you has insurance because they will find a way to weasel out of fixing it completely. My daughter was hit by a drunk uninsured driver and Liberty Mutual will not fix her car back to its original condition. The claims adjuster fraudulently altered the auto body report to reflect previous damage when there was none. Do yourself a favor and spend a little more money on another insurance coverage or just take out liability insurance from them because that is the only coverage they give you anyway.

I signed up for Liberty Mutual Auto Insurance in 2015. Rates beat everyone else $87/month. Last year it went up to $107. This year $139. That's a 60% increase over 2 years! No accidents... I am switching.

I was a passenger in the auto that was hit by another auto. I was injured and my husband had to file the claim without insurance company even though it was not our fault. I contacted our adjustor & left several messages. Our adjustor NEVER RETURNED MY CALL. I thought Bodily injury was medical which we had 1 million coverage. But, I was sent a letter stating that our $5,000 was all used and we had no more medical. I paid more for my auto insurance policy than most other policies... Thinking I had a good policy. We had large amounts of coverage on everything on our policy, just not on the medical that was the most important. A consumer never knows what coverage is needed when they're in an accident. Something a good Insurance Company would explain to a consumer.

Recent claim was very easy to file, easy to contact agent. My claim was due to water in my basement. The insurance company allowed me to use Roto-Rooter. I thought they were over board with their price. Why overpriced? But the insurance company paid them and Roto-Rooter was able to clean out a lot for me. I am unable to go up and down the steps. Thanks to my insurance company they were able to clean out most.

Initially, filing a claim is relatively easy. It is when you have to speak directly to a claim representative that it becomes difficult. I am a teacher/librarian. I am very busy. When they would call me, it invariably was when I was in class, and could not talk. When I had time to speak with them, they were unavailable. They only work hours like 8:30 AM to 4:30 PM, so when I would try to contact them after my work day was over, so was theirs. They never tried to contact me in the evening when it was more convenient to talk. I once asked a representative to contact me after a problem was resolved. She did not want to call me back. I had to insist vehemently that she call me when the problem was resolved.

Liberty Mutual - Auto is incompetent and a thief. Since I've used their auto coverage, I have been lied to, and I believe that Liberty Mutual stole my money. A Liberty Mutual Rep told me that if I signed up in Oct. 2016, I would receive 'one month free on my auto insurance policy' -- a lie. In addition, A Liberty Mutual Rep signed me up without requiring my signature (the REP never sent me the forms), and then Liberty Mutual attempted to raise my insurance rates. I had to explain to Liberty Mutual that I was not signed up officially with the insurance company. There is so much more, but I do not have the space to write. I cancelled my policy in June 2017. My advice to all potential and current customers: Stay away from Liberty Mutual!

I received an email that the adjuster will call me in less than 1 business day. Emely ** hasn't called me or does not return my voice mail, and it's been over 3 days. When I called Liberty Mutual claim dept. the first time they said she is on break and the second time they said they will send her a message and instantly she replied to them saying she is on the phone helping someone else?

After being insured with the same agent for 5-6 years I had two claims. My premiums were increased so high it raised my insurance causing my escrow to be short, raising my mortgage by $300 per month. I found same coverage with a competitor at my initial premium price. At this time I canceled my policies May 9, 2017 (homeowners, renters and auto). I requested a refund of the Homeowners.

Quick response, never had a problem, reasonable cost compared to others. Filed a claim via phone, handled quickly, used my choice of body shop, no issues. Having sold Farmers insurance I feel pretty capable choosing my own and after coming on with Liberty Mutual have never had a valid reason to change.

My wife hit a deer and messed up our car. The insurance company knew our selected repair shop and paid the amount they needed to fix our car. Our car now looks like new. Never had any problems with my claim. Quick, complete and fully covered.

I received a letter from my credit union stating how much money Liberty Mutual could save me on auto insurance. I contacted Liberty Mutual and was given a quote of $4,800 for four quarters, totaling $19,200 for a year! I have never had an accident or traffic ticket, not even a parking ticket in the past 10 years. I own a 2006 Toyota Camry and asked why was I given this expensive quote for full coverage for my car. Could not get a good explanation. I currently have full coverage through a well-known, popular insurer and only pay $1,920 per year for full coverage with ALL the bells and whistles!!! The letter I received from my CU stated Liberty Mutual would beat State Farm, Allstate and Geico! That was the biggest LIE EVER TOLD!!! I have read other reviews about Liberty Mutual and will definitely inform my credit union of the ridiculous quote that I was given! Hopefully, the CU will seek a better insurance company to solicit its members to.

The agent who initially wrote our policy made some mistakes. However, the people at the customer service number were wonderful at rectifying the situation, and the corrections saved us money. Liberty Mutual also has an inclusive policy at a great price plus accident forgiveness.

This company is a den of thieves. They charged my account twice, even before they supposed to charge me at all, and then did and are still giving trouble over it. Do NOT deal with them or you will be sorry. They need to be investigated to see if this is their norm.

I am happy with Liberty Mutual. After checking with numerous insurance companies, I found this one to have the lowest fees. Unfortunately, the service of my agent is the worst!!! In over 7 years, I have seen him once and unless I call him, he definitely doesn't call me to see how's everything going or does he need to make any changes or offer any other services. I just don't like my agent. Customer service overall is a lot better than he is. The other problem that I continue to run into with this company is that no matter if you have an accident or ticket or anything else, they are continually raising the prices each year. Raise the prices of only those who have needed the services from that year! The roadside service has always been top-rated!

Friendly and professional customer service at a time when you need help. From the start to finish, a real professional touch in handling by customer service. Has been a customer for more than 20+ years and love them, will highly recommend to others and have done it, gotten thanks from them for recommendation. I had a few other insurance companies before Liberty Mutual, would never go to any one.

They were quick to respond to an accident that was not our fault. They went to battle for us, and even got our high deductible back. They have great customer service. They made filing a claim easy, were very prompt and took care of everything.

I was rear-ended by someone with Liberty Mutual Insurance. They did claim fault for the accident but my first claims adjuster Tara **, was not only rude but often did not return calls or emails. They considered me car totaled which I believe was just a ploy to rip me off, and then offered me 2000K less than it would take to replace my same car. Every part of dealing with this company was a total rip off, and when I told them I was dissatisfied they tried to intimidate me. They turned the already traumatic experience of being hit into an even worse one. I suggest getting an attorney if you are hit by someone with Liberty Insurance. I'm not sure how they are still even a company. They should have been shut down long ago. They basically just steal your car and give you crap for it.

Liberty is there when you need them. They are VERY competitive as far as pricing but in my opinion, they are easy to get in contact with and quick to take care of any issue. My claim was handled very quickly and there was not hassle.

Auto insurance in NJ is just too expensive for any company one insures with. But, that aside my experience with Liberty Mutual has been OK. The claims procedure was made very simple and the result was fair.

I'm sure a lot of you have seen the Liberty Mutual ad on TV where they promise "first time accident forgiveness". My husband and I had insurance for them for 4 1/2 years when I was involved in a little fender bender in a convenience store parking lot where I barely tapped the front bumper of a car behind me. After this was reported to Liberty Mutual, they told me my rates would increase. I asked them "What about your advertisement on TV that promises first-time accident forgiveness?" They told me, and I quote, "You have to be with us for 5 years before that kicks in. You've only been with us for 4 1/2 years."

I have a brand-new Toyota that I've made three payments on. A glass company truck in front of us spewed glass on the highway and suddenly our air conditioner quit working. Apparently some glass damage the condenser underneath the bumper. I took the car to service king for the appraiser to authorize as advised by my claim adjuster. They then told me that the adjuster didn't look at it and had me take it to another one of their locations... because they could not get an appraiser out to Toyota. The claim adjuster told me it was only for the purpose of getting it authorized.

On February 12, 2017, I was hit by a driver that's insured by Liberty Mutual. The police came and gave the other driver a ticket for failure to yield. She was on the phone and did not see me. I called my insurance to let them know I was involved in an accident and with them on the phone, we called Liberty Mutual to file a claim. We got a claim number and was told not to worry, they will take care of everything. They gave me a name for the adjuster that was supposed to take care of my case. The next day I got a call from somebody else saying that he is my new adjuster. He asked questions about the accident and asked me if I could send him the police report once it was available. He assured me he will call me back once his investigation was completed. I waited 2 weeks and because I didn't get a call or email from him, I started calling, leaving messages and sending emails. He did not respond to any of them.

I thought Liberty Mutual was a good insurance company so I decided to switch. I was wrong. Way wrong! Not even a year of being with them they decided to literally Rob my bank account!!! I had a bill that was due on 5/8/17 which is funny cause every month that goes by the due date changes earlier and earlier so you're getting robbed there too. But anyways I canceled my auto insurance with them on 5/12/17 to get cheaper rates, so I put a stop payment through my bank on the due date so I can switch over to my new company so I wouldn't get billed twice. Makes sense right? Well after 14 days goes by all the sudden they still kept my bank info and withdrew what was due on 5/8/17. Now keep in mind I'm with another insurance company for 14 days now. Liberty Mutual is considered thieves, I'm the most dissatisfied customer with them that I ever experienced. Do not get auto insurance with them and if you do be very careful...

Liberty Mutual has been my car insurance company for over 10 years. Overall, their rates, benefits and customer service were excellent. In comparison to other companies, I paid a lower rate for better benefits and I was always received with a positive and respectful attitude when I called their mail phone number. When someone hit my car in a parking lot, they paid for the entire repair and I got a free rental car for the week it was repairs. I would highly recommend them. I only gave 4 stars because their home insurance rates were on the higher side, but car insurance was great.

In 2014 we were hit with a massive ice storm. 2 metal storage houses were damaged, one was totally decimated, the other had holes in the roof, the chain link fence was damaged and the above ground pool. They charged the deductible per storage house. They told us to get the roof repaired on one storage house, which could not be done. The agent told father and I we could repair the pool ourselves. So my 85 disabled veteran father and myself in my 60s had to tear the pool apart and pay to have it carted off. Now we have storm damage to our roof and the agent told me it was not covered because whoever put the roof on did "shoddy work". We are getting a new insurance company and I am submitting a complaint to the state attorney general.

Liberty Mutual does not stand by your side. They are liars!!! I had Liberty Mutual for about 3 years. My husband had two tickets before their representative came to my job for new clients. They signed me up with auto pay. My husband backed into a car and Liberty Mutual paid out $375.00. Last year, I noticed my money was still in my account thirteen days after it was due to paid. I called them and told them that money was still in my account. They told me that they dropped me because we were high risk drivers! I told that they should have sent a letter. They claimed that they but I never received one. I also told them that I had to pay a high down payment because of their negligence. I also told them they should have sent that letter certified! I asked them if they could at least carry me for the 13 days to keep me from paying a high down payment. They said no.

Been with Liberty since 2011. Not one claim, not one ticket. Rates kept going up - every year. This year the rates went up over 20%! I called and got the most ridiculous answer - the state insurance commissioner no longer allowed Liberty to give us several of the discounts we had in the past. Called Progressive and got same coverage for about 60% less! So I also changed our home insurance - better coverage same price. Saved another 168.00 off car insurance by having the multiple policy. When I called Liberty to cancel the rep actually asked what they could do to save our business.

I have had Liberty Mutual for 17 years. During that time I have had 5 major claims, two in the last 8 months. I had my car stolen and I was at fault for a major wreck with the last two claims. At the end of the day I was dry surprised at how well I was treated. On the stolen car claim I got paid 20% more than I expected. Auto wreck that was my fault I was amazed at how well LM paid me and the other party. I could have been sued but LM (Liberty Mutual) handled the claim so well that everyone was satisfied. The claims adjuster looked at my car 4 times, 2 times more than they should. Thanks LM.

Slow customer services. Uncaring agents. Involved in a hit and run. Paid me 3k less than my Jeep was worth and totaled my car out. I was robbed. I received the worst customer service in my 27 years of living. Their agent didn't care at all until my loan company started calling for a check. Luckily gap insurance is going to cover some of my negative equity. I wouldn't send my worst enemy to Liberty Mutual. I wouldn't let them insure a bicycle. Highly dissatisfied and disappointed. Honestly, I felt I was robbed.

Had a claim on my home and they literally refuse to pay the contractor what was required. They tried to not pay for all the repairs to my home. Moreover, if you get home insurance with them, watch your rates go up every year. They trick you by giving you different credits then one-by-one they drop off yearly driving up your insurance cost. I have canceled my insurance with them!

My 6 month old 2016 Volvo xc90 was totaled in a rear ended accident on 4/16/17. Customer Service is impossibly slow. The agent assigned to us was never there when called and did not respond to emails. First hurdle was Power of Attorney for paying off my loan. Voicemails, emails, asking for agent's manager, escalations, I finally got response from a different agent who helped me through the unnecessary confusion created by their documents for Power of Attorney. The notary herself had to explain to the Liberty Mutual agent why she needed all the information before she could notarize.

I opened this account only to tell my story. I am seeking legal recourse if I can. I inquired about house insurance about a month ago and received a statement 3 days ago saying I was denied. My credit is EXCELLENT 785 and they stated 10 reasons why I was denied. That my roof needed repair, I'll give them that, but they dug up information about me that looked more like a personal background check than anything else.

Up until yesterday I was happy with Liberty Mutual. I pulled up my recent transactions through my bank and noticed they withdrew almost $80.00 more for my monthly payment. I called customer service and the agent said there was a slight increase in my yearly premium (I don't think a 67% increase is slight). Nothing has changed, and our driving records are clean, the agent couldn't find the reason for the increase. I was not informed of this, but called GEICO and was able to switch companies with a 6-month premium of just over $600, versus Liberty Mutual's new 12-month premium of over $2100 and we get a little better coverage.

I was a Liberty Mutual auto insurance customer when I rear ended another vehicle. Upon compact, I got out of my car and got runned over by a passing car that never stopped. I suffered major trauma as a result. I had on my policy coverage for hit and run coverage valued at 20k. Liberty after 2 years, continue to refuse to pay out on this coverage that I am entitled to. They are just an awful company. They claim they stand behind their customers, but only on their TV commercials. I have cancelled my policies and moved on to another agency, as I am now suing them for breach of contract. Stay away from them.

I was hit on the freeway by someone that seemed as if they did it on purpose, but that is speculative. I was merging onto Interstate 5 and their insured wad in front of me, with a log truck in front of him. The log truck leading the way was not increasing speed to merge onto the freeway. Traffic was rapidly approaching from the south at speed (65 mph speed limit). In order to avoid a bad situation, I crossed out of the merge lane, across the slow lane and got into the fast lane. It appeared that the insured did not like the fact that I was no longer caught behind the slow moving log truck and he was, so he accelerated and moved out of the merge lane into the slow lane and then cut into my lane, colliding with my vehicle.

I always pay my auto insurance for the full year when it is due. Recently I took a vacation and knew my auto insurance should be coming due soon but decided to pay it when I returned and received the bill. When I returned I did not receive a bill but did have a letter informing me I was late with my auto insurance payment. Since I do my banking online I immediately sent out the payment for the full amount and sent an e-mail to my local agent asking him why he didn't contact me when I was late. It was a kidding jab at him more than a complaint. No response from him. Two weeks later I checked the mail and saw an envelope from Liberty Mutual and in the window I could tell it was a check. When I opened it I found a check against their account to me for the full amount of the auto insurance payment.

On 8/17/14 I was involved in an accident with a Liberty Mutual policyholder. I never received a check for the depreciation of my vehicle. I have been calling them for over a week. Every time I call I am told, "Someone will be in touch with you." No one ever calls. I finally worked my way up the ladder to a "manager" and was told they estimated the depreciation to be $25. How is the depreciation $25? My vehicle cost around 3k to fix. The upper management on this company could care less to return your phone calls.

I have been a customer with Liberty Mutual for 10+ years. I have multiple cars, homeowners and now rental insurance. Liberty Mutual has raised my rates 3X what the average rates are. I understand that when adding teenagers to the policy I would see an increase. However, since one of my sons have now turned 25 and still on my insurance I expected to see my rate drop significantly. However I was just informed Liberty Mutual does not honor any kind of reduction based on ages. They review the policy when it renews and make any adjustments if any are given at that time and nothing more.

Using auto-pay where they deduct premiums from your checking is a very bad idea. By the time I noticed that my monthly payment had ballooned way beyond what it had been in previous years, I had to scramble to cancel. They had added installment fees and jacked up my premiums. Even cancelling, they managed to extract another $10 in "installment charges". I am tired of calling to complain and getting ignored while waiting on hold. This company will kill you with fees and sneaky rate hikes. When I got the policies originally the broker said I'd save money with EFT auto pay. VERY BAD! My advice is go elsewhere, I got both policies with Preferred Mutual and saved $1200 in the first year.

I have been with Liberty Mutual for about 15 yrs and the rates kept going up. I called to inquire and they told me that the crash tests on one of the vehicles I owned drove the rates up even though me and my wife have no tickets or accidents on our license for the duration of the policy. We are both 50 and our rates should be lower. I had just paid $275 and had to pay another $285 to cancel and was told this was an NC state requirement. This company is total BS and would not recommend anyone getting insurance from them. They totally disgust me. I hope they choke on the money I had to pay them!!!

Several months ago, my daughter and I were driving home from a hospital stay. On a mountain road with no lights, something hit my windshield, I swerved to avoid it. I grazed a guard rail. There were no vehicles involved, and I continued to drive the 10 minutes home. When I made a claim, Liberty Mutual recommended a body shop that was 6 weeks out for availability. The claims adjuster also had difficulty in finding a car that was able to transport our mobility devices. Frustrated with the thought of driving a car that couldn't transport a wheelchair, I asked the adjuster to put the claim on hold. Shortly after I received a letter notifying me Liberty had concluded I was over 50% at fault. I tried to contact someone to discuss their conclusion, how they deduced fault, especially without not having even seen my car. No response.

I had been a long time customer and until I cancelled my multi-car policy I had never heard of a rate specialist. I was not giving the best rate since been a customer with them and finally when I cancelled they wanted me to speak to a "so called rate specialist", whom I never heard of and customer service never told me about any rate specialist. I believe I was overcharged for years. I am a dissatisfied customer who will never recommend this company to anyone.

On Jan. 19, 2017 a Liberty Mutual customer, a Pearce Services driver, passed me from behind as I was making a left turn on a heavily traveled state highway. Pearce Services delayed reporting it to Liberty, so my insurance did. Liberty didn't respond to my calls until Jan 30th. They wouldn't get me a rental while they were investigating their liability, because the driver was disputing the facts. Their insured hit me while I was making a left turn, at an intersection, and crossing a solid yellow line to do it. Their driver is clearly at fault.

The worst insurance company ever! If you're thinking of using them DON'T! Save yourself a headache. We had an accident on Thursday, March 30th 2017. Another Liberty Mutual customer rear-ended our 2016 Mercedes C class. We reported the accident right away and were told that someone was going to contact us within 3 days and give us more information regarding our claim. Guess what, nobody called! We called 3 times and were told our claim was still being investigated.

I have insured a 2013 BMW 128i with Liberty Mutual. I had an accident where some parts need to be changed. After the appraisal was done, I was told that after market parts would be installed on my car, which I opposed as I don't want old Honda parts on a BMW car. I called my adjuster, Vivian **, and told her my concern and she said that the cost of the part that needs to be changed is more than the cost of the parts that my policy has insured. This didn't make sense to me and I requested her to show me where is this written on my policy and also provide me with the list of parts which are insured; she replied she wouldn't know and stopped answering any further questions. I dropped several emails and voice mails but never heard back from her.

I filed a claim on 3/8/2017 and still no phone from the appraiser after leaving a message twice. The claims dept. keeps telling me the policy of the person who hit me is under review. No one at Liberty Mutual had obtain the accident report from the California Highway Patrol office in Rancho Cordova, CA. But I sent them one paying it with my own money. The communication from Liberty Mutual is very, very in business like and they should be investigated thoroughly by California Insurance Consumer Affairs. To me they should practice outside of California.

My truck was wrecked back in December of 2016 and the body shop they preferred is B and H and as of March 22nd 2017 my truck is there. I started off where I couldn't even get a rental car and then I finally got one. I have made 14 trips to the body shop and it's been a nightmare. My truck is a 2006 GMC Sierra and was in extremely good condition. I've picked this truck up several times to find more damage so like I have noted it's been a nightmare.

I was put into contact with Liberty Mutual when I was attempting to obtain a quote for USAA insurance for home and auto. Liberty mutual is apparently the carrying agent. The first agent I spoke to asked me to wait until I was certain of my new address (I am in the process of moving into a new house). When I tried to call him back two weeks later, he was out of office and had no one available to take his new clients. I waited another week, contacted the agent, and received a quote from him. He gave me a quote claiming it was $500 less a year than my existing insurance. He asked for a payment over the phone. I informed him that I wanted to go over the quote with my wife and existing insurance before finalizing the policy.

I went online and applied for auto and renters insurance together. They told me auto wasn't available to me in my area but renters was. They gave me a high renters rate and now call me phone nearly ever hour. They advertise nearly every 10 minutes on a local station not even 60 miles from me on how good their auto insurance is and it is not even available.

The Right Track program is a scam. It's to prove you're a bad driver even when you're not. I average about 100 miles per week or less. No record of rapid acceleration. No record of hard braking. No night time driving. Bottom line is I drive like an old person. At 46 yrs. old, I've never had an accident or speeding ticket... after three weeks my percentage has gone from 30% to 22%. At the rate I'm going it looks like I'll need a new insurance company within a month. My premium is also substantially more than it should be...

We got hit by a person who had Liberty Mutual Insurance. They accepted full responsibility. From the onset I told them I wanted factory original equipment parts used in the repair. Their appraiser came up with a cost of about $3400 for the repairs but he included the use of two aftermarket parts. I refused to accept the aftermarket parts (the two parts in question would have increased the repair cost by $92). They told me that if I didn't accept their estimate I would have to return the rental car the next day, leaving us without the transportation we needed, while fighting them in court. Such a cheap outfit. I recommend staying clear of them. FYI the people that hit us said they had had Liberty Mutual for 15 years and were very upset with the way Liberty was representing them.

We placed numerous phone calls to our assigned "Rep" and could not get a return phone call for almost two weeks no matter how many messages we left. We finally got to a CS agent named Keegan (I apologize if that is not correct) who was helpful and polite and a credit to LM. NOT returning policy holders' telephone calls is unacceptable and reflects poorly on what I believe is a good and responsible company.

I have been with Liberty Mutual insurance for a while. I was very pleased at first because the rates are reasonable plus they gave me the opportunity to save more money by monitoring my driving for three months. I saved an additional 9% with that device. I was having the same amount deducted from my account every month until this month ($103.67). I don't recall getting any notice of a rate change but when I checked my bank account my rate jumped $94 a month to $198.08. Keep in mind I did not change cars. I have not had any tickets or accidents.

We have had Liberty Mutual for all of our coverage for decades. We filed a claim and Liberty paid it. When we sued the third party that caused the damages, we settled out of court for far less than the original loss. So we were losing money to start with. Liberty stepped in and said since they paid us, they wanted get their money first. They were made whole. We lost about six thousand dollars. On the positive side, we found another carrier that will save us almost two thousand dollars a year!!! I just canceled all of our polices with Liberty.

I reported my claim and they have yet to be able to set up the appraisal accurately. After repeated phone calls and emails to their main number and adjuster assigned to me, they couldn't seem to identify a field agent to come to my office to do the appraisal. I now have a local repair shop assigned to me and I get a garbled message to my home number today from what I think is the repair shop, but they left no return number. Horribly frustrating customer service! Their TV ads are ridiculously misleading.

I was a loyal L.M. customer for years, but in addition to raising my rates over the years for no reason, they admit that a stinking $99.00 towing charge remained on my acct even after I returned a claim check and "closed" it out. Now I find out that despite their assurances, this $99 WILL raise my premium yearly. They don't know if it can be resolved and have run me around for 18 months over this. They are either incompetent or purposely frustrating me. I'm done with these people.

My 2004 Toyota was fully covered from 2004 to Jan 2017. In Oct 2017 I received a bill that went from $129.00 to $151.00. When I called to ask why they gave me a song and dance how medical costs were up in my area etc. I am getting older (66) and so is my car. Replacement costs going down but premiums going up. My payment was the 29th of the month, I cancelled the 24th. I was told that I owed $117.74? How could that be, payment was due the 29th for February?

They had changed my home policy without to informed us - when we contacted them about problem in our house - they refused to help us because our policy changed last year. We never contact them or sign any paper or agreed about any change.

Drive Right Program - Not a scam, but a disingenuous program where the top prize of a 30% is a scam. I am a retired over-the-road truck driver and, trust me, I know all about driving for good fuel mileage and safe driving, as the are almost one and the same. So I started the program, and wishing a week I had no violations but it did not give me a 30% rating... it only said 22%. I called and asked; what's up with that? Blah blah blah... no one could tell me why. Then I was finally able to speak with a supervisor or something, and they told me that their 'system' is not to be publicized... so they can't share it with me.

Call company to change the account payments were being withdrawn from. Customer service messed up the payment change so the next payment came from the wrong account again. Called to have it corrected... Two and half weeks later payments are still not correct. Refund still not issued back to incorrect account. I canceled the whole policy...

I called for a quote... The adjuster was very unprofessional. I am 47 year old woman who has been driving since I was 17. I have no accidents or tickets and I was quoted $2000 down and $187 a month. I am a retired veteran and drive less than 6,000 miles a year. And, I live in a small town in Alabama and have no other drivers in my household. I have never been late on any payment, car or insurance. When I asked for any reason whatsoever as to why the quote is so high she responded, "It just is." This Company is Dookey!!!

I had Liberty Mutual insurance in the past. It is the worst insurance company to deal with when you need them. I canceled my insurance with them; because the claim adjuster is very insensitive, rude, and unprofessional. Recently one of their insured hit my car while my car was parked. I could not get in touch with Adjuster they sign for me, it has been 3 months the issue is still not solve. The Adjuster was very rude and unprofessional; I never had such negative experience with an insurance company. I had different insurance companies in the past for my car, home. I never had such a negative experience. I would never recommend Liberty Mutual to anyone. I am so happy with my current insurance with Farm Bureau. It is wonderful company to be insure with.

I have been with Liberty Mutual for several years. After reporting a claim I found out that I did not have a gap insurance. I switched vehicles and told them that I wanted everything to remain the same as the other vehicle. They told me "OK" over the phone and I didn't find out until my vehicle was a total loss that the gap was never transferred over to my new vehicle. They did not do anything to try to help me with my complaint. They told me to call 800-number and that was it.

My husband was hit from behind by a person with Liberty Mutual Insurance while at a stop light. It took 2 weeks for them to get in contact with us about the car despite our numerous phone calls to them. We were assigned to adjuster Tawanna **. Our car was deemed a total loss and they proceeded to send us a settlement offer for wholesale price of our Lexus. The comparable cars that they used for the valuation where cars with 40,000 more miles on them than our car two states away and without the features that our car had. When we provided proof of things that they missed on the valuation (Navigation, Mark Levinson stereo and in perfect condition), they would not adjust the valuation. How can an accident that was not our fault actually COST us money to become whole again??? Awful company!

Rental Car, Hesitation on paying for car repairs. OMG! You would think Full Coverage is Full Coverage. It's not! You have to make sure you're also paying for car rental, tow, roadside service. It's time to change to a insurance that has an office where you can go sit down and talk to someone and know that you are covered 100%. I'm not paying for a very expensive company that has No employees, no office, and no time to talk to you. I would think twice before using this company, as I will in finding somewhere better to send my money.

I've literally been on hold with HEADQUARTERS now for over 30 minutes! There seems to be absolutely no one that can provide any assistance. I've been hung up on, told I was going to be called back several times, and it's going on a month since I filed a claim. I've been given the run around, back and forth, etc. It's very concerning and frustrating that someone has to literally BEG a company to do their job. I've spoken with about 4 - 5 different people from this company and have yet to get any answers on moving forward with this claim and getting my car repaired.

This company operates in the most deceptive way. They refuse to cancel insurance and threaten customers with collections if they don't renew with them. They insist you must have their insurance. BEWARE. These thieves will try to bill you even if you notify them that you don't intend to renew. This has been a common complaint by customers with the Better Business Bureau. I advise that if you are looking for insurance avoid Liberty Mutual Insurance, you will be glad you did. Informed consumers should also read other customer experiences written about this company in ConsumerAffairs.

I was sideswiped on 1/13/17 on my way to work. Of course the other guy denied hitting me and my insurance (Liberty Mutual) suggested that I just use them to get the repairs done. The adjuster assigned my claim. It took days to respond to emails and phone calls and when the time came to pay for the repairs to my vehicle I could not reach anyone at the company. I also had a claim on my home and the adjuster actually falsified documents writing that she spoke with me on a specific time and date and gave me information, well I was actually on a plane headed to a funeral on that date so there was no way she talked to me but she had the audacity to put that statement in writing. I will change companies once this mess is straightened out and suggest anyone who is considering using Liberty Mutual find a better alternative.

I was in a wreck in August 2016 with an ER visit and multiple soft tissue problems. My car was pronounced totaled pretty quickly but the process to receive payment was fairly long and complicated then I didn't get a rental car for very long to be able to find a replacement - my husband and I had to carpool for a while. Now at the end of January/beginning of February my liability claim is being settled and Liberty Mutual does not go by any formula of 1.5 or 2 times your medical bills. They actually offered a quarter of my medical bills for the pain and suffering portion. Very disappointed.

Don't believe all the "hoopla" the television commercials advertise. The "accident forgiveness" and "new car replacement" are only provided to certain policy holders and not others. Furthermore, their claims adjusters act like they could care less about your accident/claim or amount they are covering. Plan for it to be a "he said/she said" game right up until the very end. Oh, and if you are waiting for a return phone call or email you might as well call their Presidential Customer Service number right out of the gate because you won't hear back from your low-level claims adjuster. Not a good insurance company in my experience and I am the Policyholder. So disappointed to say the least.

I called to ask if our auto insurance rate would be going down as I was so enthusiastically told would happen when our policy renews. No it jumped up by $46 dollars a month?! Why I asked. She explained due to cars being so expensive now and those cars requiring costly repairs they've had to raise their rates across the board!? Is that my fault I mean seriously, I have to pay $46 more a month because of their cost to repair and/or replace!? Today I turned 61 with no tickets no major accident or repairs and my birthday present was our auto insurance is going up to $204 from $158?? I'm so upset b/c it's such **!!

When I originally got the insurance the rates were low and my record was clean. My record is still clean and my monthly payment amount is reduced because I am a member of a federal credit union. When I have a question I call and a real person answers the phone. This is such a relief because I hate talking to robots. Liberty Mutual may not replace my 1992 Toyota Camry if ever I was in an accident, but after pricing quotes from other auto insurance companies they are the lowest.

I was rear ended by one of Liberty Mutual's clients on 12-13-2016 and it took weeks to even begin to get anywhere with this company. Once they finally accepted fault and agreed to repairs, I took my car to the body shop only for another catastrophe. First, they refused to replace my bumper covers and bumper because they wanted them "repaired" even though the body shop told them they couldn't be repaired. The body shop took my car apart and sent them pictures (once again) of the damage and they agreed to replace the parts. Mind you, I Drive a 2015 Toyota Highlander and they refused to replace it with Toyota parts but would only replace it with after market or generic parts. When I called to discuss this matter with them and tell them I wanted my car replaced just like it was prior to the accident, they told me they wouldn't do that because it was cheaper for them to replace the damage with generic parts!

I called them & they took care of everything. No further communication was needed. I have no problems with customer service. Has always been great policy at a reasonable cost. Rates seem to be rising.

I had hit by some person with Liberty Mutual insurance and after they accept liability they say the only use part there are no genuine for my car and if I want part OEM I had to pay for them. How is that possible? The other party insurance is not cover the right part for our cars is something unexpected. Hopefully I was not injured on accident. That means that if a person is injured they not going cover the right treatment. Instead they take you to hospital. They will put you on with some **. Hell nooo. It's no fair because they charge everybody for a services and they no up to that service.

I saved half of what I was paying. Their rates are good, customer service is great. Only negative I can give would be their policies are quite confusing to understand. They need to be more customer friendly.

NEW CAR REPLACEMENT IS FALSE ADVERTISEMENT, its a lie. They do not replace your car. They only pay for the damage one. FALSE ADVERTISEMENT... I lost a 2016 Ford Explorer in weather damage. They are evasive and secretive to explain what is they are paying for, took them 58 days to pay lien holder, adjuster do not want to explain, I have ask her many times to explain the payments and she is not willing to explain. I call customer service and all they tell you is the claim adjuster will explain, it never happen. They are only to pay whatever they please to. Liberty Mutual is a fraud and liars.

I was hit in October 2016 by an irresponsible driver. His car was immediately totaled. He was in a company car and his commercial insurance is Liberty Mutual. After the accident was filed the driver and Liberty Mutual accepted full fault. My son and I received chiropractic treatment. Liberty Mutual called and was very nice offering immediately to pay all medical. As soon as medical was settled they no longer took interest in trying to settle my auto claim in a timely manner. I sent my car to a body shop who deemed it a total loss and refused to repair the extensive damages. They assigned me an adjuster, Kwame, who immediately sent me a small amount check and attempted to close the case.

One telephone call took care of everything. Whether I needed to report an accident or needed a jump or tow, they were right there with the solution. And, my rates have declined. Liberty Mutual has been the best insurance company with which I have been. My agent has been responsive and dealing with the company has not only been painless, it has been simple, quick, and efficient.

Liberty Mutual won't give us an adjuster's name and date to assess our totaled damaged car despite numerous phone calls and admittance of full responsibility. They only responded to the PIP claim as required under FL Law. Accident date 12/31/2016, report case Saint Lucie Co. Sheriffs #**. Today is 1/6/2017 and we have a junked car, unusable sitting in our driveway with no means of transportation and they are required to provide us with one by law. Two old seniors being shown no compassion or respect by Liberty Mutual, know as LM General Ins Co.

I was in a car accident back in April and was in a tremendous amount of pains for several months. Lucky for me I was covered under workman comp and got most of my therapy through work. Once I was released I was still in quite a bit of pain so I had to go to my family doctor. Once the pain was gone I reached out to my representative Chris and gave him all the information he asked for. He told me he would have this all wrapped up in about 2 weeks. A little over a month later I gave him a call since I hadn't heard anything. Only then did he tell me that he had sent off for the information from the doctors I had seen but hadn't heard back. I contacted Concentra and they said they had not received any communication from Chris in any form even though I was told he emailed, faxed and mailed requests off.

Signed on to Liberty Mutual, attached the Right Track and received a 17% discount. Had $75/month auto deduction for 1 year. Had no claims and no tickets, at 1 year anniversary deduction went to $94/month.

They insured Gardner Environmental Services and their driver got distracted by a girl with big ** and rammed right into me... During a month investigation they still have not cover my rental car. Always call the cops to have a witness, take photos, and stay far away from them worthless drivers of that organization.

I switched to Liberty Mutual 2 years ago. Last year they raised all my rates about 20%. This year they were ready to go up another 20%. So I contacted my agent and canceled the policies in November. December rolls around and they withdrew another month of fees. I would highly advise anyone switching to Liberty Mutual not to do it. You will pay more in the end.

Over the 10 years my husband had Liberty Mutual, every payment made on time. He had 3 separate accidents. 1 his fault by thinking a yielded car in front of him had already gone and even then the rear damage was very minimal. They kindly sent a letter releasing him as their client. I thought this was very wrong after 10 years of loyal on time payments. Their customer service was difficult as well. THANK YOU GOD FOR USAA and being able to put him on my insurance, which is less than HALF what this rip-off drop you like a bad egg agency does. Buyer beware.

I'd be interested in the results of your research. If you post again, perhaps you can enlighten us all. In the interest of safety, the public's and mine, I removed the device and returned it to Liberty Mutual. The first day I installed it, I drove like I normally would with situational awareness, etc. At the end of my day, I reviewed my activity and was surprised at my 5 "events" of hard acceleration (such as 7.5mph to 14.9mph, 1.2mph to 8.7mph, etc) and 20 of hard braking (19.9mph to 12.4mph, 14.9mph to 7.5mph, 46.0mph to 38.5mph, etc). At the end of my second day, I had ZERO events of hard acceleration and THREE events on hard braking. Again, similar stats as per above. HOWEVER, I had numerous road rage aggressive driving in response to my passive driving as is required by the device to avoid "events" as per above.

They paid the repair facility promptly after sending out the estimator promptly. I never had a problem with them, when my mileage usage on my car dropped they adjusted the price of the insurance accordingly. I have my home, auto and comprehensive insurance with this company for many years. They are always the least expensive and although I would prefer to have an agent, the online service has never given me any problems. When I got sideswiped they sent me the form that I needed to fill out for the state since my dollar amount was over what you needed to supply to the state. I didn't know about that.

Customer service was good, price was good, good for a year, then at the end of the year I was dropped for I had 3 glass cracks in windshield, $40 each and 2 towing, no tickets or accidents in 40 years of driving for either my husband or myself. Reason, they said because I had this many incidents, I told them I was sorry I live in TX. Everyone gets cracks in their windshields, and I paid extra for towing. I went back to AAA, was with them for 40 years, just moved to TX and tried Liberty Mutual. Well I laugh every time I see their commercial, it's a joke. Then I read over their reviews, they only take the best. I was the best until I got a crack, that's the difference. They drop you when you use them, so if you're perfect, use them. I was sorry I changed from AAA. They might be a little more but they have your back.

I was sideswiped by a big rig insured by Liberty Mutual. After 6 months of calling, emails, voicemail, etc Austin ** finally tried to get me to settle. He was very adamant about the amount of money he wanted to offer me. Granted the not informed employee he did not even have all of my medical records. He tried to get me to settle without having all of the paperwork. This company is a joke. It is the worst Insurance Company I have ever had to deal with. I had to do all of the paperwork sending fax to them. I don't see how this company can even be run today. It shouldn't even be able to have a license to call themselves a company or an entity. These are the worst people I have ever encountered. If you want a runaround, people not returning your calls, not responding to any emails, ignoring you, being rude to you and simply not giving a damn then this is the company for you.

First, this was not our insurance as it belonged to the person who ran a red light and hit us. Tamika with Liberty Mutual ended up being the rudest, most disrespectful person I have dealt with in insurance. The woman, I believe made up her mind about our claim prior to even talking with us. Of course that took a couple weeks to even get her or anyone with Liberty Mutual to call back. She would attempt to call us at 5:30 am. Why? Padding her call stats maybe? Could it be the same reason she'd also leave the line open after we finished talking? Everything was our fault and her continual response was "claim it on your insurance, your car isn't worth that and the dealerships must make money too." (Yes, but not twice what you offered us.)

Went to Hartford. They was $100.00 cheaper per month and more coverage. Today I received a call from their collection department of Liberty Mutual and they had always took it out our checking account of $187.95 every month. On the month I called them to cancel they decided to take out $225.92... then they call and want me to pay them for another month. Now they say "you was always behind one month because you have auto pay..." Funny thing is they got the money every month even when I first started... Guess I picked the wrong insurance company like their commercial say.

Fortunately I have not have to use it. But I did call and speak to them about a odd note left on my windshield claiming that I broke someone's mirror. They assured me that they will investigate and to hold onto the note. They have a lot of different options for you to choose from with deductibles that range from low to high. You can also bundle it with your home owners to get a discount. I chose Liberty Mutual mainly for the reason that the total cost with discounts and with the bundle with my homeowner's insurance. The price was very reasonable and good coverage options. You will be happy. Back to the odd note left on my windshield that blamed me for damages. I called late at night because I was very upset about the note. And I had spent the whole day at my child's birthday party and had to come back to this accusation. The agent I spoke with was very helpful.

Been with Liberty Mutual for auto coverage for years. All good until you make a claim. After someone hit me in the rear and took off the company increase my insurance. When I called and inquired about their "Accident Forgiveness" they informed me that the TWENTY-FIVE DOLLAR increase a month was not due to my accident but due to a increase for ALL insurance carriers. Called AAA and asked if this statement was true to fact. NOT!!! The representative lied to me! Before you sign with Liberty decide if you want a insurance company that false advertises "Accident Forgiveness" and lies to clients as well. Also, before this accident my driving record was impeccable. No tickets, no accidents!

Liberty worked with me on a claim for my work van very quickly and efficiently. The adjuster was fair and they even let me pick the shop that I wanted my work done at. I use Liberty for my personal vehicles AND my work vans. The work vans require a very large policy and I'm happy with the cost. Everything is covered even beyond my factory warranty. Even though I have to have a large policy for my work vehicles, the cost is still reasonable. I even get a discount for having a good driving record. After I had to file a claim once, the agent worked with me immediately and my vehicle was back on the road in just a few days.There were no issues and everyone was very pleasant.

I have not had to file a claim again then, but they have help me to file again someone else that was in the wrong. They gave the information that I needed and it was very helpful. They have unique and certified coverage that I am very happy with and the customer service is the best, they take the time to handle your application with confident. They believe in what their product stand for, and they make you feel like you are always their number one customer, they make you feel like they are interesting in making you satisfaction. I have had a great experience with customer service, they are very intelligence and certified. They are very knowledge about their product and they make you feel special.

Always timely with some guidelines and recommendations for the case to be submitted, either by accident or minor repairs truck insurance covering. By joining a good insurance package, will have the opportunity to cover expenses of any eventuality that presents itself. It is a way to be certain in life. Having a safe and continuous security gives me peace of mind, is a way to feel good and continuous backup, having a secure safety guarantees for all yours. I had a mishap with the car, not serious, but thank God my affiliation with good insurance cover the cost of repairs and towing service timely.

I had an appt. with the claims adjuster within 24 hrs. of my initial call. They issued the check to the repair shop in a timely fashion. And, because it was my 1st claim, hopefully, my rates will not go up. It covered everything that was damaged in the car. There was no problem with the claim or the repairs. They did not question any of the damage. I feel I am being charged too much for the coverage. I have been with them for 4 years, and even before I put the claim in, my rates increased. I think I should have gotten a break for not filing a claim in four years. They could not be nicer. They even tried to save me money by installing a driving tracking device. Of course, they say I am only eligible for the minimum discount, but something is better than nothing.

It is easy to join. And I am happy I join, it is the cheapest car insurance you can buy. I am very happy that I bought it. I am still pinching myself. I could not ask for a cheaper insurance. It has added a lot of value to my life. By cutting down on my household bills. Instead of paying an Awful lot on car insurance; I can spent on groceries or on my medications as I am a diabetic. I can buy my meds and supplies with the extra money.

If I have a claim they will respond fast and help you get back on the road again. They send someone to review the damage and in no time your check is at your door. Available coverage to what you need and the price is right. Very happy with my coverage. I've been with them for 10 years. I recommend family and friends. It feel safe and better knowing I got this coverage when I am driving and the so satisfy with the response from this company. They even know you by your name. My agent is always answer my call if he is there. If not no more than 15 minute and he call back... happy to hear from and discuss any concern.

They paid the claims but they always raising the rates. I got hit in a different town in a parking lot. They didn't want me to claim it as comprehensive where the deductible is 250.00 instead of 500. They start you out at a low rate then jack up the rates. That was even before the claim. It got so high I have to look somewhere else for coverage. I'm dissatisfied with the whole plan. The price was only good for the first six months and by the end of the first year I was already paying more than I was at my old company's plan. I can't say its added any value to my life, other than having insurance versus not having insurance. I don't know that that is a true value. A bad gain is also a loss. The customer service was ok, but it took time to get the whole thing completed. Maybe I had a bad referral to this company. I don't think I would recommend this company. Maybe it will get better in time but I'm not waiting.

I have never actually filed a claim with Liberty Mutual but based on my research, the claims process is very straightforward and timely. I needed auto, home, rental property and umbrella policies and Liberty Mutual was able to provide me the best coverage options for my situation. Liberty Mutual had the most competitive rates for the coverage provided that fit my circumstances. It's reassuring to know that I am covered for most situations. I had to purchase policies for coverage in different states and Liberty Mutual had licensed agents from all states available so I didn't have to make multiple calls.

Very fast and efficient. Never pushy or forceful. Very considerate and helpful. Easy to file and complete a claim. Can all be done online without ever really having to talk to anyone which was nice considering my schedule. Has an extremely wide range of coverage for any type needed. I have a huge coverage for my newer vehicle for a really great reasonable price that I can afford. It will take care of me regardless of what may happen. They have always been the nicest people and worked with me any way they could when I have needed assistance in a tough situation. Always been courteous and had the utmost respect.

I do have insurance that only covers the other driver, and not my own vehicle. Florida is an expensive insurance state, and after shopping around, came to the conclusion that Liberty Mutual had the most affordable rates. It has added the feeling of safety and coverage. I feel confident that if I get in an accident, the other driver/vehicle will be covered. I have heard nothing but good things about Liberty.

They make it easy to process your claim. Everything goes through very quickly without any trouble. The people are always nice and easy to work with. They have so many options. We were able to customize our multi car package to suit the needs of both a brand new car and a much older one. The coverage we get is a great value for the money! We have so much peace of mind knowing we are protected no matter what life might throw at us. The people are always kind and courteous. I've never had a bad experience talking with customer service! They seem to genuinely care and always want to make sure we are satisfied.