Liberty Mutual Car Insurance Reviews

The claims are very easy. When I had an accident I just called up my agent and explained everything to them that had happened. They handled everything for me and it was hassle free. I would recommend them to anyone. There are a lot of different coverage options that Liberty Mutual has. They have something for everyone. If you want a little coverage, you can get it. If you want a lot, you can get that as well. It is a good value to have them, they are well worth my premiums that I pay. Liberty Mutual has saved me a lot of money and time. I will never switch from them ever. They are always there to help me. They have excellent customer service and their agents are very understanding.

They do claims fast and work with you to make sure you are happy and help to make sure everything is taken care of in a reasonable amount of time. They have a lot of different coverage policies so you can pick the one that's best for your needs and most affordable for you and convenient and fast to get started. They make having car insurance easy and have everything you need to make sure you and your family is covered and also have convenient payment options and give you a choice on what day payment is due. They have a very friendly staff and are always happy to help with whatever needs you have and always willing to answer questions and give you the best coverage possible.

The only claim I've had is for a windshield and it was effortless to have replaced, Liberty was easy to work with and the replacement was taken care of in a short amount of time. The coverage was personalized to my needs and they offer more discounts to me than even I knew was available for my situation. Also it was easy to bundle my insurance with my home owners insurance which also gave me another discount for doing so. After checking out many different insurance companies and different offerings it was apparent that not only was their coverage as good as anyone else it was in the middle as far as price. Liberty Mutual customer service has done a very good job. Their employees are very knowledgeable and kind and truly want to help you in anyway they can.

Processing claim is easy by accessing the website from your smartphone or computer, calling 1-800 number or visiting one of the 1000's of Liberty Mutual Agents located in your area. Coverage options that fits your budget whether it's auto, rent or motorcycle coverage and if you in a accident Liberty Mutual will pay the total cost of your car's worth. I feel secure with the coverage I need to fit my budget and knowing that if my car is in an accident or stolen Liberty Mutual will refund me for the cost of my auto or lease me an auto while my claim is in a proceeding if it's not my fault. Customer is easy.

Always there when in need. Any kind of coverage I need I can always count on them. This is one of the better ones out there I would say. I am always astounded at the good coverage that my provider meets. I'm thankful for the price and coverage that I get from the company. The value is wonderful because whenever I need something it's always included in the flat rate that I end up paying. I couldn't recommend this company any highest. The customer service is outstanding. They are always friendly, helpful, and know exactly what I need. Very professional service. I couldn't ask for more.

Process was easy and convenient. Didn't like that I had to leave my vehicle just to get an estimate. You can file online or on the phone. Good coverage options. Needed full coverage and I was able to get a high deductible. Rental and towing available if you need it. Also insured a vehicle with state minimum coverage and received multi-car discount. Ease of purchase, ease of claims, ease of obtaining proof of insure, easy to use website, 24/7 claims reporting, mobile app, friendly representatives. Caring, helpful representatives make the process easier than other companies. No issues to report, no problems or concerns to report.

It was very easy to file a claim with them. They took the initial information over the phone and then sent me some forms to fill out which were very self explanatory. They then followed up with me every couple of weeks until it was paid. They even took care of me when I was hit by another vehicle. They started the process for me and contacted the other insurance company to get things rolling. Besides the damage to my car I was hurt so I had to file those bills as well. This went on for three years. My injuries were such that I required ongoing care which they helped me through. They made sure I was compensated for the medical bills and at the end I was given a settlement. They made sure that my bills were being processed properly and on time and gave me advice on what to expect. I was so thankful to have them guiding me through this process.

My complaint is they failed to supply my bank with paperwork that I was adequately insured meeting my loan requirements. They caused problems that made the bank threaten to terminate my loan. It took several calls, and much aggravation, to get the issue resolved. This insurance company's coverage is comparable to any other large insurance company. But their competency and customer service fall way behind most others. They have a wide range of insurance levels along with ranges of cost. Liberty Mutual also partners with other companies, such as employers, membership organizations and universities to offer discounts.

The claims agents are friendly and helpful. They do their best to make sure the process goes as smoothly as possible. They are very responsive and will answer any questions you have. My agent made sure I got the perfect coverage option for me. He took the time to go over my options and was very upfront and honest about what things I would need and what things I could skip. He helped me get the perfect amount of coverage for the right price. It's a great value. It may be a little more expensive than other insurance companies, but you get what you pay for. Plus, with all the association discounts they offer, you can always get a great price for great coverage. Everyone I've talked to there is knowledgeable and willing to help. I have never had a bad customer service experience with Liberty Mutual.

I think they can be a good auto insurance with a low cost. I recommended my auto insurance to my friends and my family. All the processing methods are very great and faster. I really love my auto insurance. Have a good coverage. They have the best in all the market of auto insurance opportunities. I feel very sure and happy with that, because I know they will be help me. Liberty Mutual is a very good value for my money. They are one of my better economy decisions in my all life with the best coverage in the market for a little price. Have a very good customer service. They are very prepared and informed about everything that I need all the time, and the call center are awesome.

I have never had to file a claim with them but I have been told by others it is very easy and the agents are very concerned about the process. I found the coverage options available were more than enough for me to pick the coverage I needed. They also have many discounts available. I believe the value is very good. I was able to save over 600 dollars a year over the insurance company I went previously for the two vehicles I have. The customer service was excellent. I spoke to a representative on the phone and they couldn't have been more helpful or nicer. They were able to answer all of my questions in a timely manner.

Fast and efficient. One phone call or email, the response is immediate. After submitting claim, payout is fast. You can submit claims online for convenience. Don't always have to be in person. You get great coverage at a reasonable price. They help you choose the best option for you and what you can afford. Options on how and when you will like to pay. They also try and keep out of pocket expense as low as possible. The customer service is great. They are friendly and knowledgeable about any questions you might have. They make you feel like a valuable customer.

Good, did not have to file a claim in California but did well in New Jersey when we had a case. The rates are reasonable. We got the money in a reasonable time frame. Collision as well as accidents, full coverage. My brother was lent my car now and the Liberty Mutual is still the insurance. Cannot fault them at all, the comparison of the rates were better for Liberty mutual and the customer service was courteous. We had Liberty mutual since New Jersey days.

We did have to work with them re our homeowners' insurance when we did a short sale and they did help us with that. We got discounts for having the cars and the homeowners together with them and we got a discount for my husband's alumni. We had plenty of options for how to pay as well. Excellent coverage for both auto and home, easy to deal with, easy access to information and documents.

Have not needed this service just yet but they have great customer service. I have always had all questions answered quickly and without any hassle. I imagine filing a claim would work much the same way. There are several different coverage options ranging from full coverage to liability only to comprehensive. Reps give a very easy to understand overview of all options. There are also several discount options available to help drivers save money. The value of this service is fantastic. It is cheaper than my previous insurance company and provides better coverage and more discount options. Overall I am very happy with it. All of my questions have been answered clearly. I am never on hold for long periods of time and if there is a problem they do everything they can to fix it.

Very easy claim service, helpful customer service and informative, helpful agents. Easy to reach day or night. They walk you through from start to finish and thoroughly explain every step of the claim process, answers all questions and helps to get the most from your insurance plan. Very good company. I will keep business with them.

I have never had any issues with Liberty Mutual. I have been a satisfied customer for over 8 years with them. As far as I know, the coverage available is sufficient for my insurance needs. I am far from an expert in this field, but I am completely satisfied and feel secure with Liberty Mutual. I have had no issues to doubt the value of Liberty Mutual. I feel safe and secure with my insurance needs through them. The value is good. I have never had to contact customer service, but I feel confident that they would help me with whatever needs I would be in need of. They have earned my respect and I feel they are experience in good customer service.

It is very easy and quick and you can use an app. It is also very user-friendly. A claims representative can also help you on the phone and they also are great and very knowledgeable. The coverage is very detailed and can be designed to fit your lifestyle. You also can drop anything from your coverage at any time and not be penalized for it as well. They also do not judge you for accidents instead they give accident forgiveness. The price of the coverage is a little higher than others but I feel like I am covered no matter what and that is priceless. There are also no hidden fees and when you do have an accident they do turn into the "green eyed monster" on you. Customer service is very knowledgeable and first class. There is not one question that I have ever asked and always received the right answer. They experts at product knowledge and that is what makes them experts in their field.

The people that you work with were very nice and sweet. They were super helpful and went out of their way to make sure I was satisfied and understood everything. Their coverage was perfect for me and my family. They had many options available and made it very helpful for me to pick. They helped me through the process of choosing the one that was perfect for me. The customer service was really helpful when I had to call. Each time I called, I immediately received attention from the customer help desk.

Very easy process. No hassle procedure. Submitted claim, went to repair shop, met with adjustor, claim approved. No muss no fuss. This process was quick and hassle free. The ability to make your own decision of how much coverage and amount of deductible to choose is entirely up to the customer. As long as your state's minimum requirements are met. No one is erratic over paying for something you hope you never have to use but since it is a necessity I am happy with my premiums. I have merger and has problem with customer service. Helpful pleasant people who talk you through the process from getting insurance to filing a claim.

If you're thinking about the Right Track program with Liberty Mutual, don't even waste your time. You'll end up getting yourself into more dangerous driving situations trying to qualify for their highest discount as they monitor your daily driving habits using absolutely absurd criteria. During the 3 months I had the Right Track device in my car, it would have been humanly impossible to drive anymore passive than I did. Slow acceleration... Slow braking. I was conscious of this everyday in my short 10 minute commute to work and on weekends. When I received my results, I was charged with 470 events of rapid acceleration and 350 odd events of hard braking resulting in only a 5% discount.

Since I just switch over from my previous insurance company, I have only been with Liberty Mutual for six month. Covers everything we need and more. We needed family coverage, we added my two children and the rates came out less than what we were paying at our previous company. It added value to my life because now I know my kids are covered and I feel safer knowing that. My kids were not covered under my previous policy. Hopefully I will never have to file a claim. When I initially called, the representative was very helpful. She explained everything very good, in a way I could understand. She didn't try to pressure me into purchasing something I didn't need. She was very helpful.

I simply called the 1-800 number and set up my claim when a rock cracked my windshield driving on the highway. The customer service representative was polite and friendly. Helped process my claim quickly. The insurance offers many options including full tort. Liability and comprehensive coverage for accidents like mine - rock through my windshield. They offered a certified repair company to come to my home and replace my windshield. It was very helpful and good coverage but it increase quite a bit over the last 3 years for the same coverage. We are currently searching for a new insurance policy.

I have not yet not needed to submit a claim; however, the process for doing so was clearly explained to me upon becoming a customer, and information on how to do so is readily available on their website. There are a multitude of coverage options available to meet the needs of each individual (as opposed to only a few 'pre-packaged' options). Liberty Mutual has a proven track-record, and is a trusted leader in the industry. Knowing what a hassle the claims process can be, I take great comfort in knowing they are experts in what they do, and will make any process as painless as possible. Customer service has been excellent... they are very approachable, and go out of their way to explain their process/approach (as opposed to making assumptions as others companies do).

The coverage is what is legally required as well as some extra for the value of my vehicle. The price is not bad, I have no complaints. It gives me security, I am within the law and I also do not have to worry about losing my car nor my livelihood/savings because of a car accident. It bundles with my renter's insurance too so that's pretty cool. I called once to have proof of my renter's insurance mailed to me. I have never had an accident or any reason to file a claim so I can't really attest to everything else from experience but the dude on the phone who faxed me stuff was very helpful and nice.

Liberty Mutual canceled my auto policy without my authorization and mishandled processing of refund and sent it to the wrong party. Liberty Mutual refused to recover the stolen funds from unintended party. The Customer Care Specialists were hostile and insisted that I pay the premiums again in order to correct the mistake they made. The problem was never escalated to management for resolution. The unintended party was allowed to get away with stealing the money without ever being contacted to recover the funds or be informed of the error. Instead, I was given ultimatums and threatened with collection to pay for something that was already paid for and used up because they retroactively canceled dating back more than 1 year. They are very incompetent.

I am writing this review not as a Liberty Mutual customer but as someone damaged by one of their customers (rear ended by a LM policyholder). This occurred Feb 2016. Liberty Mutual has shown a stunning lack of any responsibility in this matter. Even though my wife was rear ended at a traffic light by one of their insured, Liberty Mutual has steadfastly refused to cooperate on even a minimal level with this matter even though fault is not even remotely in question. We were forced to file a claim on our own State Farm policy to get the damage to our SUV repaired, paying a $500 deductible out of pocket. It took seven months for Liberty Mutual so settle on just the auto repair bill with State Farm and for us to get our deductible back. They have yet to make any offer to settle the full amount of the emergency room bills my wife suffered as a result.

Ads say they're good and prompt. The coverage was adequate for my needs. I only used them for a period when I lived in San Diego. At the time the cost of the insurance was less than some of the major names. I used them for a short period and would use them again if the value and coverage was comparable. My customer service experience was limited to getting an initial quote and insuring. No issues to report. I'm sure the folks I dealt with have moved on.

Liberty Mutual has claims adjusters who are responsive and fair in their claims practices. My last automobile claim was only a towing bill but it was processed promptly. I had to call back because they did not give me full reimbursement, and I had enough coverage on my policy. The claims adjuster apologized and quickly sent out a check in the mail to reimburse the difference to me. The coverage Liberty Mutual offers is comparable to the coverage provided by other carriers. Most carriers today offer accident forgiveness and replacement coverage, with some restrictions. I thought I was paying a competitive price until my son reached an experience level which should have reduced my rate significantly. Instead, I only saved $12! Customer service is usually very good. I did have one exception recently, where I was "disconnected". This has never happened before and, coincidentally, the rep was disagreeing with me.

I love it. I like it that I don't have to stress about anything. It is all I need. My car got hit by another car that didn't have insurance but my insurance was there to help me so it was a great thing that I picked Liberty Mutual because they have been nothing but great to me. I like for all the right reasons. The value of it is amazing because they back what they say and I like that about the company more than anything out there. The customer service is great. They help me with my claim and when the dealership take long they rush them and ask then why it took them forever to get my car back to me.

Was lucky enough that I had never had the need to use them, but customer service and everyone else I talked to were friendly, professional so I don't see why the claims processing personnel would be any different. Their rates were average compared to other insurance carriers and the coverage was pretty standard compared to the industry. Happy with their rates and service. Since they were not overcharging me and their rates were competitive with other insurance companies I feel that I got a good value for my rate. Did not had a lot of reasons to call customer service but when I did their staff was friendly and professional. They made sure to answer all of my questions.

This insurance fits what it is, but I don't believe that the rates are particularly amazing or the coverage is special in sticking out from others. I originally joined as there was a group rate through my college and I have kept it since. When I have spoken to them on the phone they have adjusted my rates and that has been helpful but overall I don't find the coverage particularly special. I have been satisfied with customer service. Whenever I have called them they have been helpful.

Instructions about how to process a claim are available and straightforward. I have full auto coverage and my rate is better than any of my friends. I am very happy with my deductible and monthly installments. I would recommend this to others as they have the best rates. I have full coverage for $1300 a year and most of my friends pay a lot more. This rate was better than any other company. I have had only had to call customer service once, but my experience was a very positive one. The agent was polite and very friendly as well as very helpful.

I hit a deer with my truck and got them a estament and I got all the money to fix my truck. And it did not take long to get the money to fix it. I have never had a problem with this guys. I would recommend these guys. The coverage is great. I have full glass coverage. The body and property coverage should be more than you would ever need. I like it and it is not that much money. I do value this because it don't cost as much as others and you get the same coverage as the others for half the money and that are great with the claims. The customer service is great when you go in there or talk to them on the phone. You tell them what you want and that get right on it and that are nice and friendly to you.

I was hit by an older man in October of this year. At the scene of the accident, the driver admitted fault, and even after giving my recorded statement to his insurance company, the adjuster said my story matched the other driver's story, with a few minor differences. Then, a couple days later, the whole story changed to that I came into this person's lane and hit him! Likely because he had a witness and I did not. Liberty Mutual did not defend me in this, and in fact, I had to send them a close-up image of this man's tire on the side of my vehicle before Liberty Mutual said I was not at fault. They were going to deem me at fault because I had no witnesses!!! However, even though I was deemed not at fault, Liberty Mutual told me that they can't make the other driver admit fault and would not go to bat for me!

Never had the unfortunate time where I had to file a claim, I have had them for a long time, but no claims as of yet. I guess I am either very lucky or I am just a safe driver and I have never had to file a home claim either. I get a great rate, and I know myself and family are covered if we ever have to make a claim. This insurance is an awesome value, I have shopped around and with all the discounts I get I have not found another company that can even come close to their rates. The service I have received when I do call is always great, the people I speak to are very helpful, knowledgeable, and friendly. I get the feeling they really do want to help me and are very accommodating.

Had my vehicle totaled by a drunk driver while parked in front of my home. Liberty Mutual was very easy to work with to help settle my claim, get me a rental, and go after the driver's insurance company. Reasonable rates for high quality coverage. The prices for their services are competitive. I found them to have some of the best prices within the Baltimore area. I was very satisfied with the value for what I paid each month to cover my vehicle. Liberty Mutual always went above and beyond to service their clients and provide topnotch protection of your assets as well as yourself. Customer service staff were always friendly, responsive, and compassionate when dealing with any issues that had risen due to issues. Never had a hard time understanding what they were saying or working with anyone. Prompt and courteous service always.

There are quite a few coverage options, including car, truck, motorcycle and rv. You can select varying amounts of deductibles and liability coverage amounts. Liberty Mutual had allowed me to purchase, review and make additions and changes to our policies online very easily. The premiums are reasonable and easy to pay. I haven't had to contact their customer service on many occasions, but their representatives are helpful and knowledgeable. They resolve issues, questions, and requests in a very timely manner.

They process claims in a very concerning manner and make you feel that they care. The processing time is very fast also. I made the right decision in using them. I have just the right amount of coverage for my vehicle at the right price and am very satisfied with making the choice to go with them. I like that I have the right amount of coverage for a great price for my luxury vehicle. Other companies wanted a lot of money for the same coverage and the value was poor. Their customer service representatives and agents are very friendly and professional. I have never had a bad experience dealing with them at all.

I have heard that they are good. I hope I never need to find this out. But I am sure they would help. I hope it's fast. I am sure that I have the right coverage for what I need. I tend to review it often. They have many forms of coverage for whatever you need. I wish insurance was more affordable. But it's a necessary evil. I feel that you get punished for having a good driver. They should lower rates. It is important that they care about their customers. I trust they will be.

Simple and fast. From the moment that you call them, they actually get the job done right away. I'm really impressed with their services. There's so many coverages for different needs. It depends on the need of the insurance. I truly recommend the full car coverage and the home coverage. It's a bit too much, but for what we have I guess it's okay. Always look into the different options they offer. You can always talk to them about the prices. It's okay. They can be better when they're asking questions. Sometimes it takes forever to reach customer services, they should have more people working on the phones.

Perfect for people who have had accidents and are worried about the claim process, with agents that help the insured understand each and every step of a claim process. If you have full coverage, you can be rest assured that you are being taken care of 100 percent. Very reasonable rates as opposed to other insurance companies. Makes me feel protected anywhere and anywhere I travel, either for work or vacation. I've had only a few experiences with customer service and I will say that they actually make me feel like they care about me and my family or friends who are with me.

Excellent, no hassles, very professional - our experience with both auto and home insurance has been excellent. We have experience both Home and Auto claims and I have never had a more favorable review of any other insurance company - very professional in their responses and their personnel. Liberty Mutual provides value when called upon. Their coverage and their claims department, when called upon, performs in such a favorable manner that eases one's apprehension. Once again, Liberty Mutual provides the best customer service and claims department responses that I have ever encountered -- their effectiveness is flawless.

It went so smoothly and with little hassle on my part. I called and they came out or settled over the phone. They never disputed or canceled or raised my rates after a claim. It covered every contingency with a very reasonable rate. I got it through our credit union and they would not drop us no matter how many claims. Also towing was available. I relied on Liberty as a friend I could depend on to take care of my auto insurance needs. This removed one potential area of stress from my life. I would call them - I don't recall where their office was - Detroit maybe and they would send a local person out. They were always pleasant, always prompt, always helpful. There was no reason to even consider another insurance company.

Having a claim immediately call your insurer and sleep happy because this will take care of in detail. Everything related to it does not bestir a finger. The total coverage contracted with my insurance agent gives me the confianza to know that the hotra of any claim they'll be there and have a qualified team has no name. I would like to recommend.

I have never had a claim, but friends and relatives who use this same auto insurance, describe their experiences as easy and no stress. Provides excellent coverage, even for events that are unforeseen and maybe not even thought of with other insurance carriers. Has the very latest and up to date auto coverage for auto theft, auto collision and liability. Liberty Mutual not only has provided me with good auto insurance for collision, liability and theft, but has given me peace of mind by providing for the unforeseen circumstances that can occur owning a car and having it properly insured. Liberty Mutual Insurance has always provided the best quality of customer service. I have contacted them by telephone and always found the customer reps to be courteous, polite, friendly, and knowledgeable. The website of Liberty Mutual is also very well run.

Everything done online with response back from an agent within hours. The agent made an appointment at a body shop for the day after the accident. Everything proceeded very smoothly. The agent also arranged for a rental car. The estimate for the body work was accepted without dispute. Rental vehicle was covered for the entire two weeks needed. Out of pocket expenses included the $500 deductible. The insurance company made the entire claims process easy and stress-free. As stated before, response time back from the agent was quick. The agent handled everything. The repair work was perfect and you couldn't even tell the car had been in an accident. At all times the agent responded back respectfully and never tired of answering my questions. This company made a very stressful time much less stressful. I was treated as if I were their only client.

Claims were handled courteously, promptly, and fairly. Kind and understanding support was given throughout the entire process, with steps involved explained clearly. Coverage was comprehensive, even though the price for coverage was a bit higher than other insurance providers. I was not sold coverage that I did not need. Though the premiums were higher than that of other insurance providers, the peace of mind knowing that coverage was adequate was worth the extra cost. Customer service provided by personnel in the local office of this company was exceptional. Additional advice/suggestions were given on automobile-related issues that had nothing to do with my policy, but which I appreciated and used.

I have never made a claim in the 12 years I've had Liberty Mutual insurance automobile insurance, this I cannot really accurately assess their claims processing. They provide a variety of different levels of automobile coverage and give discounts for using them for other coverage, like homeowners insurance. Liberty Mutual provides great customer service and coverage at rates that are often lower than its competitors. I have looked at other insurers and their rates are higher for the same or lesser coverage. Every time I've dealt with their customer service, they have been helpful and responsive. They are easy to reach by phone without a long wait and they also can send information by email, reducing the time spent on the phone.

I have yet to file a claim, but based on their website, it appears painless and quick to do. I know how to go about it without having to go through too much of a hassle. I am very satisfied. I get personal, property, and natural disaster coverage. There are many other features that I opted not to get, but for others they may be worth looking into. I was shocked to see that I paid $100, but then again I'm originally not from Michigan. Apparently Michigan has among the highest auto insurance rates, but compared to friends my coverage is on the cheaper side of things. I have had calls from customer service reps trying to sell me auto + home insurance bundles, saying I qualify. They seem courteous and interested in serving my needs, and that's very comforting.

I have been driving for 50 years and have never felt the need to make a formal claim against my insurance company. I also get the minimum legal coverage and therefore have a high deductible and would not be able to make a claim unless there were extensive damage. I usually get the mandatory legal minimum auto insurance and therefore have a high deductible and I am satisfied with the arrangement and the premium price. Liberty Mutual may not be as cheap as some of the online insurance companies and I have left Liberty Mutual for a cheaper company. I only get the minimum legal amount of coverage with a high deductible and am satisfied with the amount of coverage.

You can submit and check the status of claims online or via phone. Either way is easy and quick. They are very thorough and will follow up with the police for you if the police are involved. My coverage is like most insurances, and my deductible is average. Some coverages are governed by state law, which they make easy to change if you move. Also the website makes it easy to see your coverage at a glance. I've used Liberty Mutual more than once after my car was hit multiple times while parked on city streets (hit and runs). Paying the deductible I have was a much better deal than having to pay for all of the damages caused by inconsiderate drivers. I've spoken with quite a few employees and they are all professional, courteous, and helpful throughout whatever process they are assisting me with (claims, name change, address change, etc).

Called the local office after an accident and emailed them pictures of my car so they could see the damage. I was told where I could take my car immediately. We have a high deductible since we have a newer car and would want it fixed and they covered getting the car back to looking new again! I think we pay a competitive price for the service we have and also include our house insurance with them.

Never had a problem with a claim and when my car was destroyed by the storm Sandy, Liberty Mutual gave me more than the car's value. They were very nice settling the car claim. They offer things that other companies don't. They don't raise your rates for the first accident. They give you coverage for a car one year newer. I also got a discount because of the college I attended. I originally purchased their insurance because it was less expensive than the insurance I had at the time. I never had a problem with them. They were always nice to deal with. Customer service was always very friendly and settled claims in a timely manner. Wait times to talk to a representative were never very long and the reps were very knowledgeable and made the claims process as easy as possible.

I've never had any issues with a claim. Recently, I needed my windshield replaced. It was as simple as calling to provide a statement of damage and setting up an appointment with Safelite. I haven't really been in a situation yet where coverage was needed or a concern, but I have no complaints. Replacing my windshield was easy, and when my husband was locked out, they had someone respond quickly. I was actually going to switch providers, as we were paying almost $240 for 2 cars. When I called, they assisted with locating different discounts, such as being a college graduate and newlyweds. Our current coverage is about $160 for 2 cars. I've never had any issues with customer service. Finding lower rates and making a claim were both a simple process, and customer service was great.

I was with Liberty Mutual over two years for auto insurance and rental insurance coverage. Gradually, started seeing an increase in my auto insurance, called to inquire about it and was informed that across the board all insurance companies were increasing... cool! After two years decided to do a downsize on my bills... cut cable bill off, called around to get cheaper quotes for car insurance, found a cheaper rate and called LM to cancel. Was informed by LM that the whole time I was with them I had been paying a month behind on my auto insurance and rental insurance... The whole time I was with them, never did I get a late notification or anything. Ok, canceled my policy and later received a bill for the month behind bill, keep in mind, I had always paid on time, never was late the whole time I was with LM.

Claims can be processed online or by calling an 800 number. There is a very quick response and follow-up contact by a Liberty Mutual representative. The progress of a claim can be viewed online. Claims are handled and resolved very quickly. It is a very satisfactory process. Coverage options depend on what level of insurance protection is desired. Many additional coverage options are available to choose from. The value added to my life is to provide peace of mind that the coverage we have is more than adequate to cover any situation that may arise. Whenever we have had to file a claim, the response and follow-up from a Liberty Mutual representative is almost immediate. Similarly, when changing coverage under our policies, the changes are processed extremely quickly.

I did contact them through email and phone. It took me more than 1 call for them to help me. I am okay with their coverage I have chosen for my car. I hope it covers enough for me though I do not hope I would have any claim. Since I am a cautious driver, I am satisfied with what is covered now. This is a second year for me to buy auto insurance from them. I did not get any discount though I did not have any claim the first year. I am not happy with that, I might think of changing insurance company. Though they helped me with my issue, but it took me couple calls before they had the issue settled and my agent did not answer my email. I am very unhappy with that.

The experience of working with this service is comfortable and provides security to both the family and the people involved. It is comfortable and very good to provide security. The provided service is very good, I am satisfied and waited for better or well follow, providing security to families and people who enjoy served. So comfortable and impressive services.

I have never made a claim w/ them. I'm a good driver. I was involved in an auto accident that was the other driver's fault and he was covered by Liberty Mutual. It took Liberty Mutual 3 months to resolve my problem though and I used to have to commute 80 mins both ways to work. Needless to say my kids went hungry for some time. They have all the modern coverage you will need for this and that but you will pay a hefty premium for it that's for sure. I don't really care for them but I have a new car and it needs total coverage. I don't really have much to say about it since my wife just switched us to a cheaper plan that was 40$ cheaper and that's at about 160.00 per month now. I still think it's highway robbery. But if I do get into an accident then I suppose it will be worth it.

I think their coverage is quite good with a lot of discounts. They have much lower rates when you use that tracker in your vehicle to show how your driving is, and mileage used. Also quick stops. Basically just what kind of driver you are, and they claim their rates go down instead of going up each year, but that hasn't been my case. It went up but they said it was because all insurance rates went up.

I have never felt the need to review a company until now. I'm writing this while stranded waiting for a tow truck and it's been 3 HOURS. I've called twice asking where is it and the unsympathetic call agent said they will be there in 20 minutes (it's been an hour). Worst customer care I have experienced.

I switched to LM in September. A deer hit my certified BMW vehicle. LM wants to repair my vehicle with after-market parts. I was informed that in order to use BMW parts I was to have purchased a premium policy which includes OEM parts. This was never explained to me when I called in for initial quote. I repeatedly stated that I wanted the same coverage as my previous insurer and not once was it explained to me that there is a "premium" coverage available. After several days on the phone trying to contact someone that could give me an explanation as to why my vehicle cannot be restored back to its original condition, I was told that they would have to "investigate" the initial phone call and that they would get back to me within 2 days. Well, it's been a week and no return phone call.

I haven't had to process a claim yet but I think it will be easy to do. I have never had an issue with my auto insurance and I do not think I would if I had to process a claim. I do know that we have full coverage on our vehicles and we are very satisfied with our auto insurance. We have looked at other plans but our coverage plan is very cheap for what we have on it. It is very valuable to have auto insurance. Without it I would be a nervous wreck. My coverage will cover myself if I were to get into accident as well as the other driver. I have never personally dealt with the customer service department but my husband has and has said it was really good. He also said he would not mind talking to them again.

Great customer service... claims handled quickly and efficiently with wonderful consideration for the customers. Customer driven and entail noted. They go out of their way to make it easy. My coverage options available to meet every need. Customer service reps help and assist with choosing the right coverage for needs. Discounts are available too. Gives me peace of mind to know that Liberty Mutual is there for me whenever I need them with excellent customer service and support and discounts to make the premiums lower. Customer focused and driven. Liberty Mutual puts the customer first. Friendly and reliable. Helpful and courteous. They make every transaction easy.

When I got hit they sent someone out right away to assess the damage. Sent my check, punctual, no hassles at all. I even got the full value of the car. I had an old car so it really didn't make any sense to get collision. As far as liability insurance they said that since I have Medicaid I was eligible for the dollar a day insurance. At a dollar a day insurance I couldn't go wrong. The coverage wasn't that great. It was just enough insurance to be able to drive my car. That's great value for your money. As soon as you walked into the office you felt very comfortable and welcomed. They explain all the options they have and then help you pick the right plan for your car.

The claims department was easy to work with and helpful in getting the other party's insurance (who was at fault) to cooperate. I felt they worked hard to protect my interests while also recovering the money from the other company. My policy covered the basics and legal requirements for my state, but also gave the flexibility to add additional coverage amounts that were important to me. I don't trust others to carry sufficient insurance since it may cost them more, so having extra coverage for those situations was critical. I would like to have rated this category higher, and for several years could have.

I was a Liberty Mutual customer until a few weeks ago. I noticed that my online account policy was up for renewal and that my policy was increasing by almost a hundred bucks. So I called LM and was told that the increase was due to LM expenses and they had to forward the expenses to the customers. Although I knew my renewal for another six months would be starting in a few weeks, I kept the LM insurance. I called around and found some cheaper insurance and had my new insurance to start on the day LM was to end.

I have never had to file a claim, but I am sure they would do their best to help me file. I also like being able to pay online or in the mail. They have great coverage if that's what you want or need. They also have life insurance and home as well. I have had them for several years and never had a problem. I have auto and it's cheap and if you have it come right out of your bank account then you save even more. You're able to pay online or have it taken right out of your checking account you will save more. Also combine with home, life insurance, and as a bundle you will save even more. I have never had a need to call them except to open my account. If I was to have to call them I am sure they would provide quality customer service.

I have only filed a claim once and it took longer than I had hoped but this was explained upfront to me so I appreciated their honesty. It made me much less frustrated that I would have been otherwise. It covers what my possessions are worth and more plus provides living expenses if I lose my premise temporarily. I also got several discounts for safety that I would not have even thought to ask for. Compared to my two previous insurance providers, they are at least one-third less than both of those companies and 40% less expensive than one of them. Any time I have ever had a question, even though it's only been two or three occasions, they are always very will to explain the situation to me in language I can understand.

Had to use towing package twice. Both times I got immediate service. Claims were handled promptly. I would highly recommend Liberty Mutual to everyone. My automobile coverage has always been right at the top with any other insurance company, with the added plus that there is never any claims adjuster I had to argue with about coverage. This is one company that really looks out for your welfare. Prices of coverages are fair and affordable. I like the way they do business. I deal mostly online. The few times I had to call the 800 number I was connected to a live rep very quickly. He was able to answer my questions immediately.

Did solve the problem. Took longer than I expected but in the long run I was happy with the outcome. The price to renew was higher than what I expected. When I first started coverage I was satisfied and felt I got a good rate for both my car and house. I will shop before the next time I renew to make sure I am getting the best rate possible. I know prices go up on all companies but I will shop some other companies before I renew to make sure I am getting the best value for my money. Liberty Mutual did help last time. I had a problem and the response was an acceptable amount of time to take care of the problem and did receive money back.

We had a car that was totaled and Liberty Mutual was very responsive. They worked with us to get us the check for the car so that we could buy another car ASAP. I think that Liberty Mutual offers many coverage options. They are able to explain what they have to offer and help you find the right options for you. We have all of our insurance coverage through Liberty Mutual, auto, home and an umbrella policy because we have a pool and wanted to be sure we had the best coverage. We have three children and they are all of driving age. Liberty Mutual helped us get the right coverage for them without breaking the bank. They are available to answer questions 24/7 and we have had very good experiences when we have needed help or advice.

The process is stress-free and not cumbersome. The processing time is very efficient. Upon entering a claim in case of an accident a representative works with you diligently to get things done. The available options are unlimited. There is a coverage compass and the buyer can know about the full state of coverage. Also the coverage includes towing, rental reimbursement, collision controls, and other benefits. It has made me carefree and worry less about situation where the car gets damaged. I have the peace of mind knowing that it will be towed in case of a need. The customer service is very efficient and helpful. They go an extra inch to accommodate the customer. Secondly a personalized service makes the whole process easy.

It wasn't the most pleasant experience, but it was decent enough when I compare it to horror stories where companies do all they can to delay or not pay up. This claim took a while, but it was decent enough. It's a company with decent packages. I'm just not fully aware of all of them. My packages is nice. It covers me well enough to get the job done if I in fact need to make a claim of any kind. If you look at quote for car insurance for Liberty Mutual and you live in a place like Detroit, the rates can be a bit pricey and unaffordable to be frank. If their prices did not rise for those living in the city I could give a better review, but NO.

Great customer service and support. We have been with Liberty Mutual for about 10 years. I was hit from behind in an accident and the insurance paid right away for my injuries. Eventually the other person's insurance had to pay cause I wasn't at fault. I was hit from behind by someone who was driving too fast. They have always been really nice.

Car was fixed quickly but it was confusing getting the claim processed. I wasn't sure how much I needed to pay who, but it worked out in the end. Coverage seemed good - it's hard to tell the differences with all the talk of deductible and claims and all the numbers, but what I needed was covered. I honestly find the whole process of shopping for insurance highly confusing. It's good peace of mind having insurance that isn't wildly expensive, which is what this was. It wasn't anything life-changing or dramatic, nothing exciting - just mostly affordable car insurance. I didn't have to use them often, but they were mostly good. I remember being surprised in a good way that my agent would email me instead of making me sit through all the automated phone systems, which was a nice touch for someone as busy as I was.

Easy to navigate using the app. I would recommend to a friend, different, or family member. My rep was very efficient and helpful. Guaranteed repairs are really helpful. I think the coverage is good... there is better car replacement. New car replacement. The prices are reasonable too. If you pay less for really good coverage and can keep your local agent and still paying a reasonable price you are very fortunate because so many companies just have call center reps and I have a real local agent. That makes a huge difference. The reps in the call center try very hard but they don't seem to know what they are doing and I get different information every time I call. It is confusing and frustrating.

The one claim I had was handled quickly. I called my agent, explained what happened, and they took care of everything else. The other person was happy because they had her adjustment and payment within two weeks. They had a wide range of option on coverage and I was able to get the liability insurance at a rate that didn't hurt my single parent budget. I felt so good knowing that even though I was known to have a few mishaps they still kept me out of trouble with the other guys by getting there and handling the claim quickly. I usually hate dealing with people but with them it only took one call and they took care of the rest and I was able to get on with my busy schedule.

They took care of us and reimbursed us appropriately. We were able to contact people from Liberty Mutual 24/7. We did not have to do much on our end to rectify the claim. We had better car replacement included in our coverage. Our car was totaled and our reimbursement was enough to buy a decent used car. It saved us a few thousand dollars. Again we were appropriately reimbursed. I believe we saved thousands versus going with a different company who would have nickeled and dimed us and caused great anxiety. Very pleasant staff. Always courteous and had concern for us as a person. Did not feel anxious about calling. Took some of the headache out of the matter.

About average compared to others. They will charge you more than they should so make sure to ask for all the discounts and make sure you get quotes from other insurances first. I recommend Amica if you qualify. Liberty Mutual provides good coverage especially with the 1 year newer 15,000 miles less on new vehicle if in an accident. But will come at a price. Like I said before, the insurance is worth it if you can afford it. They offer incentives better than other insurance companies. Will come at a price though. I have had customer service that was great but have also had customer service that was poor. One last was very grumpy and was trying to rush me.

My neighbor was rear ended on Sept. 27th by someone who also has Liberty Mutual. There was a police report and they immediately notified Liberty about the accident. For six weeks they called Liberty but were continuously put off, did not get phone calls returned and Liberty dropped their claims 4 TIMES without reason.

Gets the job done but sometimes hard to get a hold of an person to get more information about your claim. It's local but has to report to headquarters which takes extra time in the process. Overall good coverage seems to cover all my personal needs and the needs of my kids. Also very easy to add on or switch if the needs will occur. Getting a good value of coverage for what I pay. Also nice family discount and great discounts for paying electronically which really can add up. Local agent who has to contact main office which a lot of times takes extra time to get the claims going because of the middle agent which somehow should be eliminated.

I have not had to file any claims with Liberty Mutual although I am sure that it would be easy, quick and efficiently done. Coverage is very affordable and easy to obtain. There are various options available for anyone and any budget. One would be happy with Liberty Mutual. It has provided me with coverage that I need at a very reasonable price. I would gladly recommend Liberty Mutual to others. I plan to stay with them for as long as possible. I am unable to rate customer service department at this time as I have not needed to talk to them yet. I have faith that I will have a good experience when and if I do.

Was hit by a drunk driver in August. Liberty Mutual has had all the information they asked for and now has stopped communicating with this completely. We send emails and phone with no response at all. They owe me my deductible, medical costs, and pain and suffering. And believe me I am suffering. If this goes on much further I will have to get a lawyer and then it's gonna cost them a hell of a lot more. I'm kind of leaning towards that right now anyway. I'm filing a complaint with the insurance commission. I can't believe I have to do that just to get Liberty Mutual to return my phone calls.

I was ran into on June 20, 2016 by a drunk driver. The guy was taken to jail. This is a no fault accident. Liberty only wants to pay me $12,000.00 on a car that is worth $19,000.00 according to NADA & from a independent appraisal that I hired. Liberty has low ball me.

I have had Liberty Mutual for my auto insurance since I was 21 years old (30 years now). I always believed they would have my best interests at hand. Wow, was I wrong. I have never had a parking ticket, speeding ticket, never been pulled over. Perfect driving record. I had one situation in April 2014 where my Nissan Murano sunroof exploded while driving up Rt. 7 toward Kent, Connecticut. (Yes, exploded, search the internet, it's been happening to all types of vehicles with sunroofs). I remember dealing with Liberty Mutual as to coverage for the glass, which was a $500 deductible, which I paid, but the remaining balance was like pulling teeth to get them to pay Nissan.

My wife and I were hit from behind while stopped behind an unloading school bus. The driver was insured by Liberty Mutual. She was ticketed for inattentive driving. We were both sore and shaken up, but did not feel we required medical treatment. The damage was minor, but the jolt from the accident was not minor. My neck was sore and felt better after the 2nd day. The pain returned from time to time, and finally became a daily pain. I sought treatment from a chiropractor, and after numerous treatments, the pain has stopped.

I had someone hit and run me and the police hasn't been able to track down the person and the person hasn't appeared in court as ordered, so I contacted Liberty Mutual to see what I need to do in the event I can't get the other party to pay. I got an appraisal of the damage so I knew what I was dealing with going forward. The damage was minimal - $400 - my deductible is $500. It is all out of my pocket, Liberty Mutual is not paying one single cent. However, they go and report to an Auto Claim reporting agency/company that I put in a claim against my insurance. There was no payout by Liberty Mutual, but now there is a mark on my record that I have put in an insurance claim in the last 3 years and it is causing insurance quotes from other companies to be ridiculous.

I cancelled my policy on my motorcycle due to I am selling it. When I got the policy I was told they charge more in the summer months as usage is greater. Now that I cancel they send me a bill stating their payments were wrong and they weren't charging me enough and now I owe them $163. I never even filed a claim with them. When I try to call them and dispute it I got a different story from every single person I talked to. The only thing that stayed the same was I owe them money. DO NOT USE THIS COMPANY!

If I could give them a negative number, I would! My son was hit by a young driver insured with Liberty Mutual. It was the other drivers fault (he admitted it and was ticketed for the accident). That was one week ago. I called them immediately after the accident to file the claim. I have not received any return phone calls since. The only correspondence is a letter I received stating that they will not pay for storage after one week from the accident. The towing/storage company, will not release my vehicle until I pay for the original towing and storage. They will not authorize a rental and are totally impossible to work with.

Liberty Mutual informed my Motor Vehicle Administration that I had been operating 3 vehicles without insurance for 5 months (on October 27th, 2016) after I had obtained other insurance. Liberty Mutual kept increasing my price for Auto and Home Owners Insurance. My Prudential Casualty Insurance was sold to Liberty Mutual in 2006. Starting in 2010, Liberty Mutual starting drastically increasing my insurance policies even though I had no auto accidents, no tickets or points on my driver's license, and no homeowner claims. My Liberty Mutual homeowners policy for 2016-2017 jumped $500.00, and my Liberty Mutual auto policy jumped $200.00.

These people committed fraud - the insurance company and the insure. I had a hit and run by some young kid. I had tons of evidence against him - pictures, times, texts. They sided with the kid as not to pay out. I tell this insurance company what I'll pay for lie detectors tests for all of us. Let's see who goes to jail for fraud? SCUMBAGS.

I was rear ended on the freeway in October of 2015 by a texter that was an uninsured driver. The body damage to my truck was a little over $1800, and mechanical damage was $600; that is a little over $2400. Liberty Mutual won't pay. It is now October, of 2016, a year since I had been rear ended on the freeway, and Liberty Mutual is trying to pay me a check for $321.71; and that is unacceptable! I have four vehicles insured, a boat, jet ski, and homeowners insurance through Liberty Mutual; or I did with Liberty Mutual as of July of 2016. Their loss for being a fraudulent company, not standing up for their customers. Also, in July of 2016, Liberty Mutual had been turned over to the Attorney General of Washington State and the insurance commissioners. Now, Liberty Mutual is now starting to realize I am serious, about being right! I want the correct amount to fix my truck or it war, because that is what paying for and having insurance is for.

I have had Liberty Mutual Auto since 2006. As of today, I was paying Liberty $500 a month for 3 cars. No more. I called to cancel my policy and was transferred to a case manager who would assist me. I was informed that my current premiums were base on "the old rating system," and that they would be happy to quote me a new premium using the "new rating system," which they assured me would be very competitive with my new insurance company. I explained to them that I was VERY disappointed to learn that there was two tiers of customer service, and that canceling my policy was the way I learned about it. I thanked the rep for finishing my cancellation. It must suck to be them.

I had auto insurance through this company as an AARP member and put my son on the policy. I was unaware that my son had two tickets. This company increased my auto insurance by approximately $1000 monthly for the two vehicles and refused to remove my son from my policy without proof he had his own policy. The increase was more than both car payments combined. The policy was canceled and the cost of insurance with the subsequent company resulted in a $500 annual decrease. My son obtained insurance on his car for a reasonable rate too. I will never seek coverage by this company again.

I've been insured with their company for four years. No claims, perfect drive record, excellent credit and very insurable cars. (Tahoe, Suburban, and two Escapes). My policy renewed first of November and premium went up over $100/Mo. When I called to ask why, they had no explanation. Went with another carrier (Pemco) for $150/Mo. less than my new premium with Liberty.

If I could give a negative rating, I would. I was hit by a Liberty Mutual customer who ran a red light. Once I was assigned a claims representative, it was impossible to get her on the phone, and I couldn't even leave a message because her voicemail was full...? Obviously not very professional. At some point after about a month of waiting around and nothing happening, they put a new person in charge of my claim without notifying me. Once I finally figured out who I was supposed to be talking to, I couldn't get him on the phone either.

I was with Commerce insurance over ten years. 2013 shop for low rate insurance, find out lower rate from Liberty Mutual. After insured with Liberty for last three years my premium keeps going up more than I was before, decide to shop other insurance. Found low rate insurance. They canceled my insurance from Liberty to the new one. Unfortunately Liberty Mutual send me a bill of $440 for me canceling their insurance. Called several customer service representative. No one could tell me why Liberty mutual charge if their customer not satisfy with them. One customer service representative told me it is Liberty Mutual policy but they don't tell their customer when sign in to new premium.

Actual experience with Liberty Mutual. I've had my car & home insurance with Liberty Mutual since 1991. I have recently had issues with confusion about the discounts when updating my policy in September. With much frustration with them, they finally admitted they had "lost" my profile for discounts. FINALLY I thought things were straightened out. Last week a RightTrack monitoring device came in the mail offering discounts from 5%-30% just for using the monitoring device for 90 days. I WAS suspicious to say the least! I went online for both positive & negative reviews. I spoke to my son who ask if there was a third party involved. After weighing out pros and cons I contacted the company via email & addressed my concerns and privacy policies. SILLY ME I said I would decline the offer for a FUTURE possibly discount without full disclosure. BINGO, they text me the next morning INCREASING my annual policy by 5%!! No if, and,or buts!

I was a Liberty Mutual customer until my policy renewal came in June. The rates went up despite the fact I had not made any claims. When I spoke with a customer service representative at that time, they were unable to reduce the rates, so I said I was going to shop around and cancel. At that point, I was under the impression my policy was cancelled. Cut to today, I received a notice from a debt collector stating I owed money. I called Liberty Mutual and after speaking to three different departments, no one could help me. I finally gave up. I'm no longer a customer and I hope they realize the lifetime value they lost in giving up a customer of 8+ years.

I had a liability claim through another company and was looking for Liberty to subrogate to get the full amount requested. They assigned my case to a poor English speaking adjuster that didn't seem to get what we were trying to do. He was bartering with me on the costs of the items from the liability claim rather than using the replacement part of my policy and subrogating it to get the money back from liable company. It was a bad experience overall and I decided to switch to a different insurance company that is better at handling claims that are fairly straightforward.

My wife had a slight accident. I am talking scraping the bumper of another car. Liberty called us 3 times for the claim testimony, the claims department did not have their act together. We mentioned who we spoke to and told our story over and over again. At the renewal of the policy they increased our premiums by 33%. I was shocked, after home and auto loyalty for over a decade. I am so done with these sneaks. We are telling everyone we meet stay as far away from this company as possible. Accident forgiveness is a farce. By the way if you want accident forgiveness you have to pay a premium. They don't tell you that in their advertising. Someone needs to nail them on this.

I was hit from behind by a young driver covered under his parents' insurance through Liberty Mutual. It's now almost a week after the accident and Liberty Mutual has yet to accept liability despite a clear indication on the accident report that I was hit from behind and he was cited for following too closely. I have a claim number and no response. The Liberty Mutual employee has yet to talk to the driver. Unfortunately I have to use my own insurance, pay the deductible and hope to get it back or keep waiting to have my car back. Liberty Mutual does not work to resolve issues.

Never buy auto insurance from them. They are terrible. Very rude and irresponsible customer claims representative. I had a parking lot accident. Even though I had the right of way and the other driver backed out into my car, they didn't pay for the damage. Please never buy auto insurance from them.

I recently moved to Texas and had my renters insurance moved over. After a few month or so I noticed they were still charging for me old account. After being on hold for 10 min, they said they had created a second account a long time ago without me knowledge. They said they would refund for the more recent error but not the older error. Be very careful with them and monitor to make sure they don't open extra accounts on you.

So I have been with this sorry POS company Liberty Mutual for a month. In the timeframe I have had the policy I have it to file an auto and renters claim. Let start with the auto: Filed the claim, got a claim number. Got a check for $100 and some change because of my deductible and they said it was cosmetic. Got a call. They are stopping payment on the check. Got another call. Got another check in the mail for the same amount. Did the rental and got my car to the repair shop.

I was rear ended by a customer of Liberty Mutual back on June 30th of this year. I was assigned the claims adjuster Jane **. I never heard from her until I called her to inquire what information she needed for my claim. She immediately got defensive with me that she had "tried to contact" me only once vs. my several attempts to contact her. She NEVER returns phone calls. After several months and daily calls to Liberty Mutual as to my claim status I said enough is enough and DEMANDED to be assigned to either her supervisor or another claims adjuster. Ms. ** lied to me about several items, namely her "attempt" to contact the tow yard where my car is held and when I would get my settlement checks.

If I could have given Liberty Mutual ZERO STARS, I would have! I was rear-ended on 1-15-16 by a driver who was operating a borrowed vehicle (his mother's car) with a SUSPENDED LICENSE and "high". He totaled my car, rear-ending me on a RESIDENTIAL street, 500 ft. from a traffic light and 600 feet from a school, at 3:00 pm on a Friday. He hit me with such forceful impact that he put me up on a residential lawn, 2 ft. from a wrought iron lamp post. The rear frame of my car was bent beyond repair. I was injured in the accident, suffering severe whiplash and contusions on my right elbow and left leg.

I was stopped at a light. Liberty Mutual's female client drove across three lanes of traffic, causing one man to slam his brakes on his truck which then slammed into my car and total it. They both received tickets; I did not. The guy's insurance company was also Liberty Mutual. There was no question who was at fault yet Liberty Mutual sandbagged me and wouldn't answer any calls and would not pay. Not until I contacted the Department of Regulatory Agencies. Once DORA contacted them, they finally coughed up the money. Maybe they should quit airing commercials every 5 minutes and use that money to do the decent thing and pay out claims. Typical greedy jerks.

I was rear ended by a Liberty Mutual customer who was eating while driving. It was a clear liability case on their end however their agents took forever in completing the reports. Olivia ** has to be the worst agent I have ever dealt with. I think her education stopped about at the GED level as it took her ages just to get a claim going. Then they tried telling me that they would give me a "like" car for my Lexus and only offered me a full size. They are probably the worst insurance agency I've had to deal with.

I've been with Liberty Mutual for a couple of months only and I joined the RightTrack program. The one where they give you up to 30% discount for good driving. Well sadly to say, they are full of bull on that. I was told in the beginning that I could get 20 to 30% discount with my record of driving. Well my percentage meter has not moved from 15% since the day I started. So I called a rep and the relayed my concerns... that s.o.b. told me in order to get anywhere close to 30%, you pretty much have to park your car for 90 days... WTF!!!! (where is my: Siri, give me the number to Progressive)

My wife's car was backed into in a parking lot. The Liberty client actually drove off, but came back after she noticed that people were taking pictures as she left. Liberty offered only about 50% payment on the required repairs. Said my vehicle want worth fixing. This is apparently a strategy of theirs, because they doubt people will sue them over less than $1k. This was the most frustrating experience that I have ever encountered dealing with an insurance company. Beware!!!

My parked car got hit by a city school bus. An estimate from my local Ford is $400. They offered me $138, said it's a used car. I can get a salvaged part for that price and they are only required to replace it with a "used" part and I should be thankful for that. So now I have to fight to get my car back to where it was.

Used Liberty Mutual for over a decade to insure car and home. Never had an accident nor made a claim on either. Bought a new car (with a higher safety rating) and was quoted +$400 more per year for the same policy coverage. Disgusting. Immediately cancelled the policy and went with Progressive at a lower rate. Liberty Mutual has behaved like a spurned lover, and made it extremely difficult for me to collect on overpaid premiums. Their customer service is the poorest I have seen and I am in the sales business. Despite having promoted this organization through various public events for many years, I would never recommend this company again.

Very upset with my experience with Liberty Mutual. I did have bad luck and got into 2 fender benders this year. When I got into the first accident, they raised my policy amount. When my second accident arose, I only had about 3 months left on my policy, but they raised my payment astronomically! (It was already too much that I was paying after that first accident too.) I paid the increased amount for these 3 months, only to receive a letter that they will not renew my policy the next year. What is insurance even for then??? They just really stuck it to me, and squeezed my pocketbook those last 3 months especially. Wish I would have got out sooner... (Oh and bad customer service too).

I have had my auto insurance with Liberty Mutual for almost 20 years. One minor accident last month and they will not cover all the damages. I had never had an accident, however my wife was involved with an accident approximately 12 years ago where she was hit by a construction vehicle (back hoe). A few weeks ago she backed into the house with a new car. The car was covered but the damage to the house was not covered. I have been paying premiums for 20 years that supposedly include property damage coverage but Liberty will not honor that part of the claim. And the thing is that the damage to the house was minor, approximately $500.

Stay away from Liberty Mutual. My husband and I were with Westfield Insurance company for 20+ yrs. I switched us to Liberty Mutual to save some money. Big mistake. We received a letter dated 3 weeks prior, that LM was not renewing our auto insurance effective in 2 weeks! My husband had 2 minor fender benders and I was rear-ended by an uninsured driver in that year. Although I was clearly NOT at fault, that accident was being held against me. So 3 accidents in one year and you are out, even if not your fault.

I've been with Liberty Mutual for 3 years, and once this claim is complete I will be running for the hills. I've never had to deal with such incompetence trying to file a claim. I feel like I'm dealing with some mom and pop shop. I still haven't been assigned an adjuster. They use an outsourced company to go out and survey the damage to the car. Won't give me a straight answer on anything. Just terrible service all around. I can't wait for this nightmare of a claim to be over so that I can go with another company. I used to be with Progressive and they were a pleasure to deal with. I switched to Liberty to save a couple of dollars and man do I regret it!

Called in to get a quote. Pressed "1" to speak with someone. Someone picked up, I could hear them breathe, but they would not speak. Had to hang up and call back and push "2". Spoke to that operator, and she transferred. That operator gave me a quote of $100.00 more than I'm paying now! He indicated that they would give $100.00 discount for direct debit. Also $40 discount for home. Makes no sense! DON'T WASTE YOUR TIME WITH THIS COMPANY! Just read all the reviews! Their commercials portray saving money... BS!!

Great team! Liberty Mutual/Reston VA office has really great customer service. My agent helps me and explains in detail the different coverages that are offered and how it will affect me. I would recommend them to anyone.

On 2 February 2016, I was hit while driving on the freeway by a driver insured by Liberty Mutual Insurance Co. Their driver was issued a citation by the investigating officer. A witness statement was given by a driver who was behind him and saw him swerve into me. Liberty Mutual refused to pay my claim because their driver was contesting the citation. Liberty Mutual's adjuster, Nicole **, told me in addition to the driver's contesting the citation, they also could not get in contact with the witness.

I was involved in an accident 05 August 2016 were I was T-Boned by a 17 year old driving a BMW. I was driving a Ford Escape and there were no injuries. I contacted Nichole ** with Liberty Mutual. Her tone, lack of empathy and misrepresenting what had been discussed has been nothing short of adversarial from our initial contact 08/08/2016. Need I point out Liberty Mutual’s client was 100% at fault and they contacted Liberty Mutual Friday 08/05/2016 informing them of the accident? I was able to obtain an estimate that same day. Further I offered you a copy (PDFs) of the estimate and the accident report Monday 08/08/2016. Nichole adamantly refused and insisted on following her script without empathy or consideration to the victim.

A car backed into my scooter. She left a note and I retrieved her information the next day. She damaged both sides of my scooter and impacted the steering, making it unsafe to operate. I contacted her insurer, Liberty Mutual, and they left me a voicemail later that day. I reach LM's voicemail later that day (Monday) detailing a great time to reach me the following day within the time limits the representative outlined in her voicemail. No call. Wednesday, I leave a second voicemail. No return call. Friday, I leave another.

Our car was backed into by a driver insured with Liberty Mutual insurance over 2 weeks ago. After eight phone calls in 2wks, I still have not spoken with anyone who will advance our claim. I was promised on 2 calls that the adjuster "handler- Jennae" would call after training and when she was "not busy". On call #5 Taylor ** promised that the handler's manager "Andrea **" would return the urgent IM notification within 1 hours time. On call #6 I waited for the manager to pick up the phone and after 10 minutes I hung up and called again.

During a business trip to Monterey California I pulled my rental car into a parking place at the Monterey Hyatt. Upon arriving I opened my door to my car and proceeded to gather my belongings. Once I had my items I started to exit my vehicle and almost had one leg out when an elderly gentleman pulled into the parking spot next to me and hit my door and almost took my leg with it. I took many pictures showing the door was creased inwards and the man was very hostile. He clearly hit my door and almost hit me. The pictures show how close he was and it was apparent he was not paying attention to an open car door in a parking spot. His car was parked at an angle after he hit me then he moved his car straightening it out. I have pictures of everything.

It is very painful to sit here and read a handful of dissatisfied LM customers. A piece of advice to those seeking a bit of relief: If is applicable to you, hire an attorney or take them to court. All their claim adjusters are run by 20-30-year-olds who could care less about helping out their customers. I have a court date coming up because I am tired of the games they play. Long story short, they low balled me on a car accident claim and told me to pay out of pocket if I wanted to get my car fixed. Funny huh? They now want to settle outside of court because they feel it is best in everyone's interest.

I had my first accident. I have had Liberty Mutual for 12 years and they were great until I needed them. They de-valued my car and did not even try to find the correct value. They wanted to salvage the car because the repairs were more than 80% of what they determined the value. They did not have the right model and after a month I finally got my car back. I spent an entire week fighting with them losing time at work and a considerable amount of frustration. If my car were not a limited edition, I probably would have given up and they would have won. They were salvaging my car over a $215 difference. This was based on the wrong value. I ended up filing a complaint with the insurance commission. After 2 weeks of fighting, they finally agreed to pay for repairs. Their commercials are misleading and I would not recommend them to my worst enemy.

I was injured in a no fault of my own MVA with one of their insured. We settled the lawsuit on July 8th 2016. I have signed all required paperwork and release and it has been a month but I have not received a check. My lawyer calls them daily but gets the runaround with vague explanations. I have filed a complaint with the Oregon Insurance Commissioner.

Another driver struck my vehicle and was 100% at fault. I still am out of pocket on the rental while my car was in the shop. They never will return my call, give multiple different excuses as to not pay me my $286.00! I will not remain with them due their clear lack of caring for their customer and terrible customer service. I'd rather pay another company more, just to know I'll be taken care of in the unfortunate time of an accident.

I have never dealt with a company that lacks in customer service and manners like this company. I have been a homeowner for more than 20 years and on our most recent purchase Geico selected Liberty Mutual for us as the best quote. We decided to give them a shot - WORST MISTAKE EVER! We prepaid our annual premium and now 9 months into owning our newest home, a storm hits, a gigantic tree falls onto our house and we have over $60,000 in damages.

This company failed to properly notify me of a photo inspection requirement and stripped me of collision coverage and then refused to pay after an accident with a deer. The company really should have made a phone call to advise me of this important change rather than simply relying on a mailing which is easily ignored.

Liberty Mutual sales agent took my information but lied on what we agreed on for the auto. Took money out of my bank account, way before it was due. I also got my homeowners insurance, had a claim. The information wasn't taken correctly and they will not pay for my roof. Got the runaround and no one ever calls you back. The worst customer service. It's a nightmare. Please don't get your INSURANCE with them. They are a company from HELL!

A local car wash that scraped my car made a bogus claim against me, stating I'd "run into" their wash arm. I didn't run into to; it scraped my car. The adjuster did the absolute minimum and never followed up. Each and every rep I called to follow up with was ruder than the last once. They "ma'am-ed" me and "I'm trying to tell you-d" me, talking down and never getting to the issue. They paid the bogus claim, effectively calling me, their client, a liar. They didn't even have all the photos, nor did they inform me they'd paid the bogus claim. These were the most hateful, incompetent, and snotty people, as a whole, I've ever dealt with. The rudeness is systemic. Hateful people. Good riddance.

I have been with Liberty Mutual for 5 years. My daughter 20 years old was ticket for possession of ** and covered by my insurance. Mind you, she was not ticket in a car, my car or anyone's car. She was ticket in a home. My agent in Michigan call to tell me my insurance would go up drastically because these "Possession" charges are like drunk driving. No, they are no, not in Michigan anyways. They automatically hiked my rate from 350 a month to 1100 and took the money out of my account. Prior to this, my agent said he would call me back before this happened so we could change/alter my options and whatever to look into obviously cheaper rates.

One of my cars was stolen and crashed. We submitted the claim and they did not contact us for three weeks. At the end of 2 1/2 weeks after leaving seven messages, voice mails, emails I contacted an attorney who magically got us a callback within four hours. The company agreed upon a settlement and sent us a check for half that. Since then I've simply washed my hands of them and turned it over to the attorney and we will sue them for his fees. This is a exceptionally dumb move on their part as I had seven cars, two houses and under a separate account eight other cars for my business.

Liberty Mutual Insurance refuses to acknowledge a person. They will not respond to you. They will lie to you. They will not pay your claim. I wish now that I would have seen the reading that they have before I signed up with them. They are terrible terrible terrible. Whatever you do do not sign up with them. They will come out and appraise your claim to meet your deductible then offset your claim by you paying a deductible. They will lessen your claim as much as they can so they don't have to pay out-of-pocket for your insurance claim. They will lie to you about the damage to your car and appraise it at a very very very low value. Stay away from these crooks. They're nothing but criminals. Their lawyers are scumbags. They're scumbags. Stay away from them. All they want you to do is keep paying monthly for your insurance but when it's time to file a claim they will screw you.

Ok, MVA accident report we are not at fault. Our insurer - Liberty Mutual - "Call the other insurance company and deal with them for the medical bills." LMAO Really, hmm, Liberty Mutual has attorneys, other company has attorneys, but we have to just cold call them and set up case to get our medical bills paid. The guy on the phone was, "It's ok, just call them." Yeah right, and by the time we are done with them they will own our house. Retarded process to say the least.

I was unfortunate victim of a LM customer who hit my car, admitted fault in the police report and file a claim. LM accepted faulted and asked me to take my vehicle to one of their approved body shops for appraisal of repairs. Was told it was a total loss. When I received the valuation, the appraiser lied about features on the car that were standard options, say they were not on it and the conditions of the car to keep from paying a fair amount. They also did comps on vehicles hundreds of miles away instead of in my local areas because they searched for the lowest priced vehicles to compare it with.

Auto claim, non-injury, under $1,000.00 for Liberty - My wife back into a tree coming down a driveway, no injuries sustained. It will be a month in four days, since I filed the claim with Liberty Mutual and dropped my car off at the auto shop, Speedwell Auto Body in Morristown, New Jersey. 30 days later, my car is still in the shop. I have an appointment on Monday afternoon in Trenton, New Jersey with the Commissioner of Banking and Insurance in New Jersey. The lackey claims adjuster in this case, John **, has done everything in his power to delay this claim so now it's time to bring in the Over-see'ers.

I was with Liberty Mutual for 20+ years, no claims... Apparently there was an issue with my banking and the auto payments were returned, not because there was lack of funds, but they were processing it wrong. By the time I realized the issue they cancelled my policy. There was no courtesy call - there was an email that ended up in spam so I did not catch it. So I paid the bill, called to get re-instated. I was told they could not do so and would only be willing to set up a new policy with payment in full for the entire year. WOW, given this turnaround, I cancelled all other policies immediately and sought coverage elsewhere. To my surprise, I have been overpaying all these years. Thank you for cancelling me and getting me off my rear to shop around.

I went on their website to get a quote and got it, a little expensive. My problem since then they call me 4 to 6 times a day. I figured they would call at least once to try and talk me into switching, but this is out of control. I have asked them not to call and to place me on the do not call list. Nothing seems to work. The worst part for me is I work nights, so all their calls when I'm sleeping. I would shut off my phone, but I'm on call, so I am unable to do that.

A month ago, my one-and-only vehicle was hit by a Liberty Mutual policyholder. I am a children's entertainer and must have transportation to work. The rep who was assigned to my case was unresponsive, disrespectful, and unprofessional. I am losing the rental car tomorrow, even though my car is far from being fixed. I had seen the commercials that showed Liberty Mutual in a positive light and thought that I would have no trouble getting my car fixed and having a rental car until my car was repaired. I was wrong. The rep assigned to my case failed to return my calls, declined to ANSWER my calls (they know who is calling because you are required to enter your phone number before you can access the extension), was rude when I finally got her on the phone, and was even unprofessional in the few email responses she provided. I am considering legal measures. Stay away from Liberty Mutual at all costs!!! The rep with whom I dealt is named Kendra **.

On the positive side, they pay on occasion of a loss. And they don't skimp with requiring used parts and so on. On the negative side, they don't give you accident forgiveness and leave out verbiage (I did not even read it in the contract): Truth comes out. You have to:

I am a Liberty Mutual policyholder. On May 7th, 2016 a large branch from a neighbor's tree fell causing extensive damage to our fence, electric conduit, garage roof and porch roof, as well as, my wife's car. I selected a $1,000.00 deductible but LM imposed without agreement by me a 1% wind deductible equal to the value of my home to be applied against any claim I may make. The branch from the tree was quite large and it would take a great wind to blow it down. However, there was no great wind that night. The National Weather Service said we had winds up to 26mph that day and on the official damage scale they use this was not considered a "damaging wind". The tree is old, hollowed out and has ash borer disease.

Liberty Mutual is one of the most unethical companies that I have experienced having business with. The rep who signed me on, wrote my signature on the application before I had made the decision to start the insurance. The previous company sent me a copy of the forged signature. They would not give me a good price on home insurance unless I also placed my car insurance with them. I called my past insurance company and asked why they had canceled my car insurance and they said because they had received a request with my signature. I had never made the change. OK, so then after the first year of house insurance, they increased the premium approx. $300 and my car insurance has increased as well.

I hit a deer one dark night when driving home on interstate route 80 in NJ. I made a claim and had my car fixed. Shortly after that, I bought a new car. Liberty Mutual sent me to have my brand new car looked at for any damages and equipment. I took my car where they said. About 4 months later, they requested that I take my new car there again. They had that info already so I ignored it. Shortly after that, my policy was up for renewal. I was informed that because I didn't take my car in, that they will not renew my insurance for a full year. I had to immediately shop somewhere else. I would like to warn others. Every time their TV commercials come on, I just want to scream. Don't believe a word they say. If I could review minus five stars. I would.

I don't even know where to start, my wife and I have had LM for a long time after switching from USAA. Our truck was involved in an accident and LM approved the accident and sent the truck to the collision center to get it fixed, we left it there over two WEEKS!!! Just to find out after all it was only sitting at the collision center doing NOTHING with our truck only because LM decided they are not covering the accident and did not care to let us know about that until we called. They had told us that they are not covering it due to unknown reasons. WTF?? Not an answer I like. So now I have a truck sitting with no purpose with a door that does not shut and they insist that we MUST drive the car over 20 miles home without a door! I'm closing all of our accounts with LM and switching back to USAA. No one should ever deal with LM and the incompetent selves.

This is a very useless insurance company. This people do not care about their customers. I bought an auto policy with this insurance company in 2011 and since then I have been paying high monthly premium. When I relocated and decided to switch over to another insurance company they made the transition extremely difficult. This company engages in fraudulent business practices and you will never save a dollar in auto insurance with them.The same thing applies to their other coverages. Do not buy any insurance from this company.

I have been with Liberty Mutual with my auto and home for years!! For the first 3 years I had to call them every year to send the payment to the mortgage company. Then they lowered my insurance to liability because they could not get us to sign some form - they never called - just sent emails. But that is not the reason I am COMPLETELY done with them. The final straw was when we finally needed them. We were rear-ended almost 6 weeks ago. The other driver admitted fault, has the ticket yet LM will not pay us the remaining cost of the deductible because they can connect with the driver by phone. Mind you, the other driver also has LM!!! We haven't called every day but maybe once a week.