Liberty Mutual Car Insurance Reviews

I have stayed with Liberty Mutual for 47 years. I have NEVER filed a claim. Still, the annual cost to insure two autos for my wife and myself goes up EVERY YEAR. This insurance company (and probably many others) only offers competitive rates to new policy holders. The only way to beat this racket is to change insurance companies every year. I shudder to think what will happen if I ever do file a claim.

They do overcharge in the beginning, but as time goes by and some negotiations prices do drop and they are very reasonable. I haven't had any issues with them and I would recommend them to others.

Very responsive, excellent customer service, decent price. I have been with them for several years and probably wouldn't change unless the price was MUCH lower and the service was as good.

Haven't filed a claim in many years, so I don't have any problem with them. We've used them for over 40 years.

Their auto insurance "quote" was merely a "suggestion." It was explained when I found out my new policy was increased twice in a 6-month period. I haven't had a ticket or an accident in over 25 years and never made a claim. I was told to sign up for their device that tracks driving to get a 30% discount. I was not told that if you accelerate by 8 mph in a 2 second time span, or if you decelerate by 8 mph within 2 seconds, you are dinged with "an event" on your tracking log. Translation, if you accelerate at a safe rate of speed on an on-ramp to an interstate, you'll be dinged and will not get the bonus. Their explanation of the program is if you "hard accelerate" or "spike the brakes" you'll be noted. I wouldn't call 8 mph in 2 seconds in either direction a "spike" or "hard". This is a very deceptive practice in my opinion.

My experience with Liberty Mutual has been very good. There are no problems with the customer service provided by Liberty Mutual. They are very responsive to my recent claim. There was an initial problem with the claim. They were able to respond and correct the error with the auto claim. They worked efficient and quick to respond to this claim.

No problems with my insurance. I have had the same insurance for 16 or more years and have had no issues with it. It seems like a good company and I would recommend it to my friends and family if they asked me for advice on insurance.

I got my first car at age 18, my monthly insurance was absurdly overpriced and never went down, even after years of being accident free. I ended up having to recently take my car off the road, and they keep sending me a bill for $480 dollars for reasons I am unaware of, and absolutely cannot afford/will not pay. All they have done is take advantage of me, as well as my dad (the co-signer of my car). My credit is probably ruined and they're not willing to talk to me or compromise, as they're billing me from a collection agency.

I was out of work for a month. I called Liberty Mutual and the representative worked with me to lower my bill to a reasonable rate. She was kind and professional. She went over various plans and helped me choose the one that was right for me

I was hit by a Liberty Mutual Driver almost a month ago and their customer service has been the worst I have ever seen. My claims Rep literally never answers her phone. When I press 0 everyone I talk to tells me something different. It is completely shady and ridiculous. I will never even consider using them for insurance and will make sure my family and friends don't either. They should spend less time and money on commercials and more time doing their jobs.

I been with Liberty Mutual for almost a year and I loved it. They helped me through all the accident and make sure I get the help I needed, whenever I am lost. It is a great company and I recommend you too, to join it.

We have Liberty Mutual for both our auto and home insurance. We moved to them because they had the best price for what we wanted, but have stayed with them because they value us and work with us no matter what the situation. The website is user-friendly and most things can be taken care of from there, from downloading insurance cards, requesting information, even adding or deleting vehicles from our policy. Anytime I have needed to speak with an actual person, they are courteous, helpful, and willing to spend as much time as needed to help. Whenever we have had to make a claim, the process has been painless and expedient.

Although Liberty Mutual is kind of expensive, I really like my agent. He goes out of his way to make sure I am satisfied with my policy. I am currently thinking of switching, if I find the right price. I like a lot of policies that LM has, but I wish they applied to CA customers.

Never had any problems, always returns my calls promptly even if I just want to ask a question and the rates are pretty good. I did file a claim a few years ago and they paid without any problems and my premium did not go up like I thought it would. So I would recommend them if you are looking into car insurance and they even give you a little lower rate if you also have another policy with them like homeowners or life insurance.

I have had a mostly satisfactory experience. The problem with insurance is that every time I use it my premium increase even when the accident is not my fault. I also do not want to pay extra so that an insurance company won't raise my rate for using my insurance. I would also like clear pricing guidelines. I also feel that insurance rates should decrease when I am a good driver.

They have great rates and their agents are very professional. I would highly recommend this company to my friends. The agent was able to get me lower rates than my previous auto insurance company saving me quite a lot of money.

Have always been thoroughly happy with my customer service agent anytime I needed a claim, had a question or made a revision on my policy. Very helpful and pleasant. And the website is easy to register and navigate.

The price is very reasonable and the agents keep in contact with the customers if any problems or concerns should exist. Your initial agent becomes your personal agent which is great so that you're not dealing with strangers when you need to talk to an agent.

They saved us so much money! It was very easy and our agent really made us feel special. She took the time to give us attentive responses to our questions. We really felt that she went the extra mile for us!

Great company for me. I could not say anything bad about this company. They are polite and caring. I have been with them so long, cannot tell you. First and foremost they have the best coverage for my family. I trust and they have come through on every occasion I needed them. Quick response, quick pay out. Though they are high in cost not to their own fault because people have scammed them so much in the state of Florida.

I like the company and out rate. They did tell me I didn't need fixing get a new policy when moving out of state which was false. That's why I didn't give them the very highest score. Otherwise I'm happy with them.

They tend to be somewhat helpful. I got into an auto accident and was harassed by another company. They helped me deal with that. They tend to be a bit expensive, even for a 1000 deductible. I would appreciate them lowering their costs.

I have had insurance with Liberty Mutual for both my car and home insurance for many years. They have excellent customer service. The ease of paying my bill and handling accidents have been fantastic. I would highly recommend them to my friends and family.

I think Liberty Mutual is a respectable provider of auto insurance. I like that if you total your car, they'll replace it with one a model year newer and with 15,000 fewer miles. I think their rates are a little high, especially since I'm young. However, at least they do have good coverage.

They have overcharged my bank account two months in a row. Refused to give money back. Credited account instead. Would have been ok except the amount was over $200 dollars. Blamed it on an outside billing company. Never apologized.

I have been happy with this insurance. I haven't had to deal with any insurance claims. I've dealt with the customer service. Have had no complaints so far. Their rates are competitive. Would recommend them.

So, one of the most important issues for me as a young male driver is cost. Liberty Mutual provides me with good coverage for a reasonable cost. The customer service is average I suppose, but they get the job done.

Fairly priced and willing to work with us. We have multiple cars in our household because my husband is a car guy. They presented different options and found us deals in order to get us the most cost effective insurance for our vehicles.

Liberty Mutual provides my life, auto and home insurance. Their customer service is exceptional and the rates and discounts are great! I have always been a loyal customer and will continue to be. They have only been fair to me when I have made mistakes driving by getting tickets or getting in an accident. The company understands no one is perfect and stuff is going to happen especially when driving. My policies are over 15 years old and I will remain a loyal customer to Liberty Mutual and also recommend them to other individuals.

Liberty Mutual insurance is a good company to have. When calling for quotes, I was quoted rates that were lower than for the insurance company that I had at the time. The quotes for our homestead, a second house and four vehicles. For the money I pay each month on the bundle for my houses and vehicles, I got more coverage and are paying less. The agent was very helpful, friendly and patient with answering my concerns about the difference in the price for less money and explained in detail all my questions. If I have any questions concerning my policies, I have been able to get the information immediately. The only thing I do not like is the agent is not local, I only have conversations with them on the phone. I like to have a local agent, but this insurance agency came highly recommended by a friend who has used them and also has had a claim.

Called Liberty Mutual about an existing claim where I was not at fault, then spoke with Tiffany ** and Yemina. Both are claims specialist. Not only Tiffany was having an attitude with me because I asked her to identify herself but they refused to transfer me to a supervisor. They called the wrong shop to have my car released from the rental company and left me with a balance when my car was still at the shop. The service is terrible. I would not recommend it to anyone and will make sure this gets to their corporate office.

Always good service and fair prices. Very helpful customer service and quick repairs and payment. Always helps me through any problems that I have and good coverage - 24 hour customer service and I can bundle my auto and homeowner's insurance together.

I believe my representative Chris ** doesn't want to deal with me anymore so he passes me off to whomever, let's be honest, shall we? Therefore, Liberty Mutual organization places a higher rate on us because 5 years ago, 2010, they stated my husband drove 1-5 miles over the speed limit?? I keep all my correspondence with Liberty as proof of stupidity! Rating us lower because of 5 years ago?? We have only lived in AZ for 3 years! Safe Driver Insurance Plan, really? So they take a date back 5 years ago when we were living in Michigan and state because of 1-5 over the speed limit we have an issue so raise the rates? Are they serious?? Really?? Therefore, this driving/log stays on your record FOREVER??

They offered me the best rates. Every time my car was damaged, my claim was paid quickly without any hassles and my car was repaired quickly and with original parts. They were with me every step of the way and when my car was totaled, they paid more than enough to replace it at fair market value. And there was the shortest wait period and when it was close or any chance of it being late, they Federal Expressed it to me, as well as rented me a car of my choice until I got a new one. They worked hard to make sure I was pleased with them and their customer service was outstanding.

I have had insurance with Liberty Mutual for over 30 years. They offer excellent customer service and are extremely fast with paying claims. I would not consider switching to any other company.

I have been with Liberty Mutual for over 30 years. Luckily, I have not had any claims, but their rates have been consistently below other companies when I have called for comparison rates. The staff has always been very professional and has worked with me to keep my rates affordable. I like that they write policies for the year and that you don't have to renew every 6 months. They have always advised me of what types of discounts I was eligible or what I could do to receive additional discounts.

Liberty Mutual Insurance delayed, deceived, and denied payment for Uninsured Motor Policy. Liberty Mutual Insurance lobby/buy the politicians that appoint the trial court judges, which in turn ALWAYS rule in favor for Liberty Mutual Insurance. The defendant hit my vehicle striking my drivers side/front with her passenger's left side/rear while making an improper lane change. The physical damages prove the defendant struck my vehicle and the defendant received and was found guilty for making an improper lane change. The evidence proved the defendant was 100% legally liable causing the accident with her negligence. I had photographs from the accident, the Police Report, and the fact the defendant was found guilty by law yet Liberty Mutual Won and had my case dismissed with prejudice.

I carried insurance with Liberty Mutual for 16 years on my auto and home. 3 years ago I was in an incident where I was hit in a rental car - being very shook up I called to get information however it turned out to be a small scratch and very little damage and the rental car dealership said it was no big deal. I called Liberty Mutual to cancel the claim however they refused to cancel the claim and reported it as an at-fault claim even though they never received any paperwork or claim from the dealership nor did they ever pay anything or process any type of claim. This remains on my driving record regardless of there ever being a claim. The 3 people I spoke to have been extremely rude and uncooperative. I HIGHLY RECOMMEND PEOPLE STAYING AWAY FROM THIS COMPANY!! BUYER BEWARE!

I have never had an encounter with my insurance. I've never had an accident so I have never contacted them. My rates are low which is a big plus. I would definitely recommend them based off rates.

It is a good company and it's useful enough. Any time I've had a question they've answered it in a timely manner. They charge a $5.00 service charge every month for payments that I do find excessive.

This year the rate hiked over 20%. After being a customer for years with no claims and a perfect driving record, I found this to be ridiculous. I will be finding a new insurance company.

I was considered the plaintiff/third-party in which Liberty Mutual was the insured for the son of the at-fault driver. They repaired my vehicle, and I requested diminished value. No one ever called me back and finally verbally told me they determined there was no diminished value. I asked for a copy of the appraisal backing up their claim. No documentation was ever provided. I filed a claim with the Georgia Insurance Commissioner's office. They accepted Liberty's claim that there was no case law and I would have to file a lawsuit against Liberty for the diminished value.

Great customer service. Quick responses to any questions. Low rates. Great and helpful insurance agents. Helpful iPhone app and website. Provides helpful information. Great auto coverage. Also provides home insurance. Competitive rates. Different insurance options.

I switched to Liberty Mutual Insurance after being with my previous insurance company for about six months. I got the same coverage for far less and the customer service is impeccable. They even locked in the amount I was paying for an entire year. No spikes in my premium after six months.

Liberty Mutual towed my car after a break into BMW dealer on their own. When I went to pick it up, my car, it was 3 times worse. It had been hit on the rear bumper at the dealer, scratched on side panels, front bumper was ripped off on the left, and they refuse to help or to take care of the issue. They also reported that the accident was my fault? I, since then, I have made them remove that from my record. They are the biggest losers, non caring agents that I've ever seen in my life. I since then have moved to Amica insurance and I think they're a wonderful Insurance company. In my opinion, Liberty Mutual is the worst crap, most dishonest, ignorant, unprofessional insurance company ever.

It's been quite easy to deal with Liberty Mutual over the years. When we've had some incidents, they've been good at communicating and making sure that our problems were resolved. Their customer support is easy to reach and quite responsive. It's easy to renew our policies online or by mail. I also like that we got a discount rate through my employer.

I was in a car accident with two other cars. Liberty Mutual policyholder hits the car behind me and I got hit due to it. It took me countless hours and phone calls to finally take my car to the body shop. My car is brand new Porsche Cayenne and was hit by crappy cars. I took my car to the body shop after a week of perusing this case. All of the sudden they told rental that they won't pay for the rental anymore. I have never seen such an unprofessional insurance company. So irresponsible and disrespectful.

I was hit by a drunk driver and my car is totaled September 3 at 11:41. A drunk driver insured by Liberty Mutual plowed into the back of me pushing me into ongoing traffic as well as totaling my car. It has been 29 days since the accident. I have lost my job, I can't afford to pay my rent and the drunk driver is in a new rental and I'm at total loss. Liberty mutual is HORRIBLE AND COULD CARE LESS ABOUT MY LOSS!! They told me they have to wait for the lady who hit me to accept responsibility before they can move any further on my case!!!

I am a 65 yr old senior and I don't drive much and I let LM tell me about this great way to save up to 30% off my policy. It was impossible to drive where I live without rapid acceleration and hard braking and even they admitted this. They told me I got a better than average discount. The discount was at 12% week 2 and never changed even though from week 2 on I got very few accelerations (1) and 3 hard braking. When I looked at the mileage next to it, it wasn't hard braking at all. My village has a road that leads onto a highway and you cannot drive without accelerating (and that is how a driving school would teach you). We also have consecutive very fast amber lights on a 45 mph roadway. There is no way - either I brake and get hard braking or I accelerate and get rapid acceleration. THIS PROGRAM IS DANGEROUS.

We have only been on the Right Track program with Liberty Mutual for about 12 days, and I HATE it! I've had 5 "Rapid accelerations, all less than a difference of 8.4 mph acceleration, and was accelerating from a stop sign or stop light. I've had 2 "Rapid Brakings" and these too were at a stop sign. Again, the change in mph was about 7 mph. This thing is creating road rage in other drivers when I drive in such a manner as to prevent the "events". By the way, I drive a 4 cyl Venza, not a big hp car. My daughter drives a Pontiac Grand Prix GTP Comp, which I used to drive. I KNOW what that car will do and how she drives, yet NO rapid accelerations for her. These things do NOT record accurately and if you contact Customer Service, you get the "scripted" response. Not helpful at all. To "slowly" accelerate when pulling onto a highway, or from a stop sign/light, you have to coast so slowly, barely picking up speed, and drivers behind you are on your **.

A Liberty Mutual Insurance holder ran a red light and t-boned us in my husband's new truck (2 months old). As of date, the only thing that has gone right is the insurance adjuster showing up when he said he would. It is because he does not work for Liberty Mutual. He gets paid for each vehicle he does. They said they might not pay for the rental car after 30 days.

After trying to obtain a quote from Liberty Mutual Insurance (after their many commercials), below is their response (shame on them, at least have the decency to provide a reason)!!! "We're sorry, based on our underwriting guidelines we are unable to provide you with a quote. Thank you for considering Liberty Mutual for your insurance needs."

I would have expected more from a "reputable" insurance company but later found out Liberty Mutual has a reputation for doing whatever they can to pay out as little as possible on a 3rd party claim. My husband was recently hit by someone who ran a red light. The driver who hit him was insured my Liberty Mutual so we went through the process and had an estimate done. Liberty Mutual then called us to tell us they determined their driver was 90% at fault because he ran a red light but my husband was 10% at fault because he should have had time to see him coming and avoid the accident. I guess he was supposed to anticipate another driver running a red light and also not look in front of him where he was driving but to the left. Ha!

If anyone in Philly area try make a claim, please skip the one of claim reps, her name is Shakista **. This person is terrible. I have a claim since May 05th, finally, I got paid on today, Sept 10th, 2015. It take 5 months to call me back - so unprofessional practice.

Like many others, I was attracted to Liberty Mutual's proposed 30% discount for auto insurance premiums thru the RightTrack program. The program is actually misleading and deceptive. I was told by the sales agent and again by RightTrack themselves, that only if my car is not driven, or driven very little, would the maximum discount be attained. So, RightTrack monitored my driving over the initial 30-day period when I drove only 384 miles! My record put me on track for a 14% discount. During the next TWO MONTHS the vehicle was NOT driven at all.

I signed up with the RightTrack Program, and was lied to about the discount I could receive and ease of the program. The program requires that you install a device that ends up running down your battery if you don't drive your car daily for long trips. I ended up having to replace my brand new car battery. My mechanic blamed it on the device. I also had to replace my alternator because of how many jump starts I had to get. The RightTrack agents lied to me on the phone and said the device never has depleted a single battery in the history of the program. One month later, after the damage was permanently done and I was out $600 additional expenses due to this device, they acknowledged that their device has been know to cause your car battery to die.

I was hit by a Liberty Mutual driver in July and dealing with my adjuster was super frustrating because of the lack of communication. First off, when I finally was fed up with waiting I called into the claims department to give my statement. That phone call was when I found out that the Liberty Mutual driver filed a claim saying I was the one who hit her! If I would of never made out reach. Would Liberty of even called me back on her statement? Probably not! Anyways, I gave my statement and provided pictures to the adjuster. At the time, he told me he had to speak with the other driver involved. After that phone call I had to keep calling in to get updates from the adjuster, he NEVER was the one to call me.

Liberty Mutual drew 50.00 out of my account and when I called to tell them I was cancelling my policy with them they said they could only give me 25.26 back because my renewal date was on the 9th of August which I had not been informed of. They overdrafted my account and never waited for me to approve the new policy. When I called on July 24th and made a payment I also asked about the price for my renewal. I was told my 6th month premium would be going up to over $500. I was not told even on the phone that my renewal would be on the 9th. I thought the amount I had paid would cover me for the full month not part of a month and then they would draw money out again to pay for a new policy.

I have had both a home and auto policy with Liberty Mutual for two years. EVERY year my premiums go up. I have a 10-year-old car and they are still increasing my rates even though all I have is Liability coverage. Don't believe the commercials!!! They want you to feel that they are doing you a favor by having accident forgiveness but what they don't tell you is that even if you don't have an accident, your rates are going up!!! Customer service tells you it's because of the cost of doing business. I bet if they had fewer commercials the cost of doing business wouldn't be so high and neither would my premiums!!!

Way too many ads on TV. No matter which channel I watch, a Liberty ad is there. Way too many of them and I find them very irritating.

We used to have Allstate Insurance and have been quite happy with them for years. Then, on 2/19/15, our son-in-law had an accident in our car, and then we were evicted from our house. When we went in to renew our insurance with Allstate, they were going to charge us $190 a month (after paying $119 for more than 6 years with them). We couldn't do it since we are on Social Security Retirement and VA Compensation.

My wife got into an accident in my car and they (Liberty Mutual) had us take the car to a body shop that only do body work for an estimate and they did not check for damage to my suspension so when I took it to an auto repair shop that their body shop had me take it to for the suspension to get checked. They found other damage and gave me estimates on it to be fixed and when I faxed it to liberty mutual they called me and said that they would not pay for the repairs and that it's not related to the accident. It was not undriveable before the accident and there was no suspension damage before and I have full coverage. I have been with the company for over ten years.

I had Liberty Mutual prior to Hurricane Katrina. They underpaid me for the value of my car despite the fact that I had never had any accidents or claims for the years that I had been insured by them. I went on-line to obtain a quote and it was in excess of $150 more a month than I pay with my current agency. I spoke with the CSR and was told that $286 per month was the final quote with all discounts. This was the quote they gave me for full coverage on a 2006 Toyota Camry. They advertise through my credit union discounts for credit union members. Liberty Mutual is so full of ** with these outrageous rates. Guess I'll keep GEICO!!!

I am a body shop manager and have been for the past 10 years. I just feel the need to allow people to realize what Liberty Mutual Insurance has been doing the past year. I have seen estimates that have made my life more difficult. For example: I have a car in shop now that the original estimate has USED PARTS for any replaceable parts needed to complete this repair, parts that are very difficult to replace and that will more than likely fail quickly... A used Radiator and Liberty Mutual gets out of any liability by allowing us to "flush" this used Radiator. When I say makes my life more difficult... well no one wants their car to be repaired with a used part as important as a radiator.

I have been a loyal Liberty Mutual customer over 25 years. Their rates have been twice as high as any other when I have had no accident or violations. My vehicles have always been well maintain with many safety features. I continue to ask them why are my rates so high. Their response is NJ rates are just high. I believe they are charging me outrageous prices because I live in Camden. As much as I would like to remain loyal to a company who has not been loyal to me, I think it's time for a change.

I signed up with Liberty Mutual's RightTrack program where they can track my every car movement with a device that I insert. What happens is when you get close to the end of the 90 day program all of a sudden the tracking program online doesn't work. It's been 2 weeks of not working so consequently I can't see what they're tracking and how my discount is being lowered each day. I have spent every day for 2 weeks on the phone trying to get this resolved. Finally when the program is "up and running" no one ever notifies me "because they don't have phones to let people know". That's actually what I was told. Of course they do have emails but never bothered to contact me. Don't get involved with this program! It's a sham!

I was a Liberty Mutual customer for a number of years. The rates seemed good. All of a sudden they raised my rate over $300.00 for no apparent reason. No speeding tickets, no accidents. When I called they said that the state of Maryland had a number of catastrophic claims this year. I guess that means in the years MD does not have a lot of claims your rates should go down, right? Yeah, right.

One of Liberty Mutual's insureds lost control of their vehicle, ran through my chain link fence, and struck my commercial vehicle that was PARKED on MY property. After the adjuster came, I was offered a settlement approximately $1500 less than the actual repair estimate. The reason was that the vehicle was over 2 years old therefore to pay the actual repair cost would provide me with "betterment" since my vehicle was not brand new. To quote their current ad campaign, "What are you supposed to do, drive around in three quarters of a car?" I found this outrageous!

Advertisements appeared for a $10.00 eBay gift certificate if you got a quote for auto or renter's insurance on a particular day. I got a quote but no certificate. Contacted the company by phone and email numerous times with no success. None of their reps even knew who was running the promotion. After such a lousy experience for a piddling promotion, God forbid I should sign up with them and have a claim.

I have complacently been with Liberty Mutual 13 years. My husband and I are 40+ yrs. old, have a perfect driving record, and have never been in a car accident. Over the past 4 years we have filed claims on one of our vehicles. 2 claims was due to potholes damaging the wheel of the car, one was for a nick in the windshield caused by pebbles on the highway. All claims filed never involved another driver or a moving violation. LM has reported all of these small instances, including the usage of the rental car option we chose, as "Collision - At fault". They have raised our premium over 100%. Further, their reckless reporting prevents us from becoming insured with another carrier.

We have been insured with Liberty Mutual for the past 3 years. Recently we have had huge rate hikes for no reason. Our auto has increased by $400 and our home owners has doubled (seriously). They cannot give us any explanation and use the excuse that there has been a lot of claims recently. Initially, they more than doubled our home owners and when I called them on it they were confused, it seemed someone had changed all the parameters on my home which raised my rates. When that was resolved it had only doubled and they had no explanation for the HUGE hike.. Like most companies, they suck you in with low rates and then continuously or like Liberty, overnight, jack up your rates. UNBELIEVABLE!!! Stay away from them! A bunch of scammers!!!

I had an at fault minor accident at a traffic light (hit someone's back bumper) over 4 years ago. The following renewal period my insurance rate with them quadrupled! Then, my homeowners started to climb by a couple hundred dollars each year, even though I had no claims, and made no changes to my policy. I have been with the company 5 years and my home owner's rate is double what it was 5 years ago. They also wouldn't pay out to the person that I was in the accident with, causing me to be SUED, which dragged on for 4 years, and days before the court date they finally settled and paid the other party. I had heard that they were one of the worst companies for paying out claims, but now I know for a fact that it's true! The other accident I had about ten years before that went MUCH differently and the insurance company handled it like a dream.

I was involved in an accident that was my fault. Liberty Mutual doubled my rate - $900 to $1800. I understand why they raised it, but really? I went to Progressive, which cost me $900. Will never go back to Liberty. And, I CANNOT STAND THEIR COMMERCIAL! Lose the attitude, it's very annoying.

When I first changed to Liberty Mutual their price was good. As time went on their prices were rising. When I questioned customer service I was told that we/I had to pay for all those who were involved in Mother Nature catastrophes. My rates had climbed a lot. I was also told that my husband who got a point while driving his company's rig caused my rate to go up several hundred dollars. My husband was going through a light making a turn when the traffic stopped. The light changed and he was still at a stand still. A cop on the side ticketed him for this and LM took advantage. I priced other companies and they were no bargain either.

I was involved in an accident on 6/27 around 4:30 pm. A young lady insured by Liberty Mutual ran a red light and hit my Explorer in an intersection. The car had to be towed away. It is now 7/2, and Liberty Mutual has yet to give me an answer on a rental car. There were also 3 car seats in my vehicle at the time of the accident. I have been forced to purchase two brand new seats because the manufacturer states they should never be used after an accident.

I am a Liberty Insurance customer and have been since 2012. I left GEICO for them because they offered a really good rate. Anyway, up until since October 2014, I regret going to Liberty Mutual and here's why... My husband's car was stolen (thieves stole the tires and wheels, damaged the back bumper, steering column and steering wheel, cut through the handle door and caused cracks on the windows) in October 2014, and as a result was heavily damaged and LM declared it a total loss. Note that this is the second time we had filed a claim for the same car. The first claim was in February 2013 and it was handled fairly well (we weren't totally satisfied with the tire replacement but wasn't significantly bad) - they replaced the stolen tires and wheels and fixed any damage as a result of transporting the car.

I called to get a quote for a car insurance. The Rep was being forceful on her advice on what I should buy. I insistently denied and she persistently tried to convince me. She told me the consequences of not taking up on the advice and she did not want to change the choice I wanted. I told her that I will have to think about the decision and will get back with her. I emailed her again and wanted her to modify the deductibles. She never responded. I appreciate the advice but I did not like being coerced or forced into buying a bodily injury limit 100/300 on myself. As a customer, I think I should be able to choose my choice. Liberty Mutual needs to evaluate their Sale Rep sale practices.

At first I was offered insurance policy for my 2 cars that is lower than my premium payment in GEICO but I was not told that with that premium, I must bundle with it my home insurance. Suddenly, after two months, I received a letter that my premium is increased with the discount taken out because I did not include my home insurance with it. I cancelled my insurance but I had to pay prorated with the new rate, that is, not the premium payment I agreed to transfer my car insurance with them. What a way to fool people... I returned to GEICO!

Amount debited monthly increased by $27.36 without informing me. I called company and was advised that the increase was to keep up with the rising cost of medical treatment in NC. I haven't even filed a claim. When I stayed my frustration the representative just said "sorry". That is a HUGE jump and they didn't bother to tell me prior to just debiting my account.

Auto Insurance rip off: Liberty Mutual Policy # ** - Claim # ** I had car Insurance with Liberty Mutual. I was involved in an accident that was the other driver's fault. I sent two estimates plus the police report. The other driver had AAA Insurance. The accident happened in Ky. Both cars were licensed in Ky. Both drivers live and licensed in Ky. First Liberty Mutual said the other driver was not insured. They were looking for them at AAA of Ca. After "I" got them the phone # of AAA of Ky they conceded that they did have insurance.

I was hit in the rear end of my 2015 Toyota Tacoma by a person insured by Liberty Mutual. My truck had less than 1800 miles on it. The driver of the truck that hit me was ticketed for failure to control speed. I took my new truck to the dealer since I want it fixed right. Again new truck estimate was for $4719.00. The adjuster at Liberty Mutual her name is ** originally said that if the estimate was not over $4000.00 then I could just get it fixed. They said they would send their adjuster and then they would tell me what they would pay for. Again new truck. The independent adjuster came out on Friday 5/29 said I would have the estimate in my email on Monday 6/1. I did not get so I called him. He said he was working on it and would send it as soon as it is complete.

Liberty puts a big ad campaign on tv claiming they won't raise rates. My father had an accident after 31 years being insured with no violations. First bill the rates jumped 20%. I guess you can advertise what you want.

This was several years ago. I was always on time making payments in the past. As the years went on, forgot to make payments and had coverage canceled. They raised my rates even though I was on time before. I was driving a '97 Nissan Pathfinder, paying $200+ a month. I was surprised to hear that they couldn't do anything to lower my rate for such an old car. This company is really a waste of people's money.

Shopped my Auto Insurance for Toyota & MINI. Current Liberty Mutual = $268.50 per month/$3,222 per year. State Farm = $158.59 per month/$1,903 per year & much better coverage/deductibles. Hartford = $141.50 per month/$1,698 per year w/same coverage. Geico = $ 162.00 per month/$1,944 per year with better coverage/same deductibles. Why is Liberty Mutual $1,300 more per year? Been doing business with them over ten years. No More! I pay premium on the 1st. Policy date is the 10th. Canceled policy and now they say I owe $92 because the policy was "billed behind". Reporting them to State Insurance Dept.

Liberty Mutual where do I start? First and foremost I was recently involved in a Auto Accident at in May of 2015. I was not at fault. In fact the lady who hit me ran a red light at a busy intersection. She presented the police with a insurance card and admitted to police she ran a red light and she was at fault, come to find out her coverage stopped in Feb 2015. OK let me remind you I have full comprehensive and collision full coverage. So me and the Supervisor make a few conference calls to see if she was insured at the time of the accident. Let me tell you this is 3 days after the accident happened with no help from Liberty Mutual. No rental car. No mechanic to fix my car. No calls to see if my car was in driving condition. Basically the lady had no insurance. We had to file my claim under uninsured motorist which they adamantly tell me they have to wait for police report to come back and my claim is pending to see if they can put it under uninsured motorists..

I had my auto insurance with them while living in Long Island, NY about 6 months ago. I moved to FL and found a different insurance carrier with a lower price than what they offered me, therefore I cancelled my insurance policy. At the time of cancellation I was not notified by phone, or email or mail that there was still a payment due for the last month of coverage. Months went by and I did hear anything, today, 3 months later I receive a call asking from the collections department... they stated they had even mailed me some correspondence but apparently the insurance agent never updated my address.....Horrible customer service!

I've been with Liberty Mutual for my home and auto for 2 1/2 years and never had a problem until I got married. I wanted to add my husband to my policy and called for a quote. We were happy with the quote then we received the policy declaration in the mail. We were quoted $1370 and the policy declaration had $1494 on it. I emailed my representative and he stated that he doubts he did anything because he doesn't make mistakes. I felt that was a rude comment to make to your customer but I insisted he dig a little deeper. He did and he told me he input something incorrectly and offered no apology or nothing.

Liberty mutual is one of the most corrupt company. They cancel my homeowners insurance because my gutter was broken. Charge me $99 for it the next month anyway. They raise the amount from $55 on liability car insurance to $89 without notice. And when I called them the moment they took the money out of my account they only are going to give me $69 back out of all of the money they took. Stay away.

I'm being sued in civil court by Liberty Mutual claiming I caused their insured vehicle to be damaged with only his fraudulent statement to the motor vehicle department that I negligently caused damage to his vehicle as proof. This is a lie. No police report is filed. Weiss Law Firm is representing them but they are also a debt collection agency. As I am on social security and have no means of hiring an attorney I am at their mercy trying to represent myself in civil court like a criminal. I need help.

They "fixed" a wreck and stuck me with it. My small car was hit by a massive truck on US 46. He had no brakes, I was in a turn lane. My new Subaru had only 16000 mi. Ins said if repairs were over 12k they would replace it. Instead they repaired it in stages, giving me the car to drive until it would die again. Once, I had to drive it back from their shop with gas leaking into car body, a real bomb. My new car is now an unsafe wreck. I continue to chase problems but Liberty says it's not from accident- from replacing all 4 tires to the oil filter falling off. It makes odd noises, has brake and steering problems and scares us to drive in. Resale value is gone due to truck accident. Here is a pic of truck...

I signed up through my employer. The initial quote was acceptable. When I got the policy it was 3 times the amt I was quoted. They signed me up for services I did not request. The worst insurance experience of my life. Glad to be rid of them.

On initial attempt to combine auto and renters I couldn't do that as an option. Evidently Liberty didn't think about that. Did the multi car quote and although it was a fair price it had far less bells & whistles I already get through Progressive. I then had to go BACK to do a renter's quote and then said they couldn't complete the transaction. When I called the Rep he was unbelievably rude when I was trying to get the quote. I FINALLY got a supervisor who then gave me the quote which wasn't worth my time to leave who I currently have for my cars. All I can say is they must have enough business that they treat prospective customers in such a disrespectful way.

2 months after the accident, 100 emails exchanged, Liberty's insured hit me in the rear, accepted fault in writing. All pictures crystal clearly show liability on Liberty's part. Liberty accepted the liability in writing. All information received 3 times, changed adjusters 3 times as soon their adjuster reaches near to settling the claim, take me back to square one and still refusing to repair my car or pay anything for damages. Keep asking for same information over and over in many forms for a absolutely simple/straight forward claim with a written admittance of fault and crystal clear proofs by pictures and videos on the spot. Forcing me to take legal action. Undoubtedly, the case is against them. Frustration for me that I need to focus on work, but getting derailed into this legal, moral, ethical battle. On top, I have inoperable car for last 2 months.

I have read so many bad experiences this consumer affairs website (of all insurance companies) that I wanted to give my own review. I tend to think that people are quick to complain but don't usually take the time to say good things. I have been insured with Liberty Mutual for over 20 years. Initially I lived in South Florida and now live in Charlotte NC. I have had tickets (speeding). I have been in automobile accidents (not my fault). Liberty Mutual never dropped me. They were always available to assist and get the matter taken care of. Yes my premiums have increased but I don't think there is a company out there where premiums go down instead of up.

If the rep has to put me on hold for 20 minutes to see why my insurance was cancelled how would I ever have known what to do before cancellation as a customer. This company is ridiculous and thinks that the customer just has money to spare. I'm sick of this company after only after 4 months of service. I signed up for liberty mutual about four months ago with a premium of $5,650. Three months passed and they decide to send me forms that I had to sign through e-sign online.

This is the MOST HORRIBLE customer service I ever had in my life. They increase the premium every year. When you called to let them know you are not going to renew, they are very rude. They are thieves. I had to pay 9.62 for no reason. No explanation.

My truck was stolen and all my tools for working were in it. Filed a claim with Geico for the truck and was able to use home owner insurance to file a claim against the theft of the tools. Guess what? The liberty mutual caps the payout of claims at 250 dollars and that will cover maybe one drill set but not nearly all the thousands of dollars worth of the tools and then they say there is deductible of 1000 so they never have to pay one cent. Way to go insurance mafia.

I thought its going to be a simple claim since someone hit my car when he backed up his car. No one called me after I reported the accident. They sent me a paper few months later asking me to fill out a form to describe what happened. It took them 5 months to finish the process then told me that since that person's insurance company rejected the claim, I will only be reimbursed after my deductible amount. Its a joke!

About 2 years ago I was in an accident where a woman pulled out of a parking lot right in front of me. There was a car right next to me that slowed down to turn into the same parking lot and his vehicle blocked her vision. It was a sad situation, but without question she was at fault. She kept insisting it was MY fault because I "came out of nowhere"!!! In the end she was cited for failure to yield to oncoming traffic. But since she was so insistent that I was at fault I decided to report the incident to LM and have them work with her insurance instead of me having to fight it. I thought I could trust LM to work in my defense and get the claim settled quickly.

Unprofessional, liars, never return your call. Worst company I have ever been associated with. I will never recommend this to anybody. I recommend everyone to stay away. They drag things on too long. Extremely dissatisfied with the fraudulent insurance protections.

I can't help but notice most of the reviews are 1 star. I'm thinking about a class action law suit. Liberty Mutual decided on their own to increase the miles I drive per month when my policy renewed. Since I had auto pay I didn't even notice. Monthly payment went from $144 to $189. When I was quoted $100 by Geico and $106 I called Liberty Mutual. They said it's my fault because when they increased the mileage on their own they sent me a form in the mail and I had to fill it out or they automatically increase the.mileage per year. I think I agreed to 6000 when I opened the policy and they increased to to 12000 without looking at my odometer and raised my rates without me knowing!!

I signed up for Liberty Mutual auto insurance; requested to pay auto bank every 6mos; signed all the necessary paperwork & gave them bank routing info, etc. When it came time for my March 2015 payment I noticed it never was taken out of my bank account so I called Liberty Mutual to see what the problem was. Got a lot of run around & poor excuses all of which amounted to the fact that Liberty Mutual no longer accepts the 6mo payment plan. However, they forgot to tell me that!

I signed up with Liberty Mutual almost 10 years ago. They were recommended by a financial news magazine that I had subscribed to for years earlier. I paid for 10 years without missing a payment. Everything was fine until I got hit in the back by a hot rod driver. The person rammed my car from behind in at a stop light. The persons insurance company admitted fault and wanted to pay for the accident.

Liberty Mutual claims I'm at fault for a accident on 02/12/15. There were no witnesses or police reports just exchange of insurance. They refuse my damages to be fix. I'm at a stop sign waiting for cars to pass when this driver was turning left and hit me. I don't how I'm at fault. If someone can help me sue for my damages from liberty mutual, it's not fair my car will not be fix when it's not my fault. I need help.

My sister & husband was in an accident a with a Liberty Mutual insurer where police determine Liberty Mutual insurer was at fault. Insurance company has kept them in limbo for about a month until they concluded fault although their client was cited. They have to hire a lawyer.

Liberty Mutual of NJ has a client who pays premiums and has been current on his account and has no problems with his coverage. This man proceeds to hit my car while I was parked. He caused damage to his own vehicle as well as mine. The Liberty Mutual Supervisor decided that they didn't want to pay the claim. I have spoken to more than one attorney who cannot understand why Liberty Mutual would deny an auto insurance claim involving a car accident that took place between one of their clients and myself. I have over $1,100 worth of damage to my car. Not to mention what happened to the vehicle that hit mine.

I requested a quote on insurance for our cars; however, they refused to give me a quote and would give no reason. The only thing I can think of is that our cars are too old for their requirements although they we have less than 60,000 mi. on a 10-yr-old perfectly kept car and less than 45,000 mi. on a 9-yr-old Audi (originally a $60,000 car). We keep our cars in perfect maintenance and have excellent driving records. Their commercials are turned off in our household since they did not at least have the courtesy to tell us why we could not even receive a quote! Irritating commercials also!!

We were insured with Liberty Mutual several years ago when my son was hit from behind by a young lady that was on her cell phone and admitted she was inattentive to her driving. My son was taken to the hospital and I reported the incident to Liberty Mutual. The next day, I did a follow-up with Liberty Mutual and was asked not to use any profanity. I was surprised by this action as I work as nurse and explained that I did not use any profanity in my prior conversation with the Liberty Mutual call center. I come to the conclusion that they document their data to make the caller appear as someone you cannot deal with. So when the customer reports them to the State Insurance commissioner, then they can say they tried to work with you.

My husband and daughter were hit in an accident that was quickly determined by the other motorist's insurance company that the other driver was liable. The other insurance company quickly spoke to us and got us into a rental car while our insurance company (Liberty Mutual) looked into whether or not the car was fixable. LM - who will not have to pay - has dragged their feet and it's now going on week 2 where they just determined yesterday that my car was a total loss - this by the way was not what they told my husband when he called.

I'm no fan of any insurance company but I got to give liberty mutual two thumbs up. Been with them 7 years and they haven't failed me yet. Yes, they are pretty expensive but when it came time putting a claim in, it was hassle free and the process start to finish was over in 7 days. So as of this writing (3/17/2015), they're a top pick.

Change insurance to Liberty Mutual (LM). Quoted a rate by PGIL trusting him I changed to LM made the first payment. Couple of weeks later the insurance was raised from $826 to 846 a year. $5 increase. According to TH authorized rep LM I declined the "Right track" feature 90 days and this allowed them to increase the premium that was agreed to by myself and PGIL. TH under the signature of the President and Secretary removed the discount. When I was offered this I declined upfront. A bait and switch.

My vehicle went partially into lake at boat ramp. Liberty told me where to take vehicle, where I was told they would clean it up. Water did not get to dashboard. Adjuster told me to sign for total loss after I found out Elite Auto Body refused to touch my vehicle. It was 95 degrees and my vehicle sat outside with windows up for a week, so YES now my electrical system was probably damaged. They gave me a measly 9 grand for a 60,000 suburban I paid on for 6 years and had 3 payments left. Their commercial says gives you year newer vehicle is a LIE! I offered to buy vehicle and they said it was too new, so I asked what they were going to do with it and she said send it to auction, after she talked me into totaling it because it would not be safe to drive. Who do they think will buy it at auction and then it will go to a family so if so unsafe, why would they do that. Should have been illegal, then my rate went up for 3 years!

Called at 6 p.m. with a flat tire.. After 11 pm no one shows up after I called roadside assistance. I call them and asked where they were. They said they had to cancel. How do they get to cancel my emergency roadside assistance? And better yet, not even call me. I'm stranded for 5 hours and still no help.

I switched my auto insurance from State Farm to Liberty Mutual last year because of the significant savings in premiums. I just received my first policy renewal, which shows a whopping 14% increase. Before moving to Arizona, I insured my cars with a mutual insurance company (based in NJ, not available outside NJ) that most years would declare a dividend and send us a check. If that company raised the premium, even by a small amount, they would send a letter of explanation. A 14% increase without an explanation is intolerable. Having said that, I am very happy with the quality of my agent's service. Even with the 14% increase, my premiums are lower than they were with State Farm. However if they keep rising at that rate, I'll take my business elsewhere.

After close to 30 years with State Farm Insurance I migrated my car coverage to Liberty Mutual due to a move to another city in the same State of North Carolina. I was impressed by the rates I received for coverage but shocked when my renewal notice indicated better than a 17% increase in the cost of the same coverage, even though there were no accidents or claims against the Insurance company.

On February 27, 2015 at 10:20 p.m., my husband and I struck and killed a loose horse running toward us in our lane. A split second swerve to the left avoided hitting the animal at front dead center of our Buick Century, and it hit right at the right headlight area, damaging the hood, windshield, roof, passenger window, side mirror, and filled the interior with shattered glass, blood and guts. We were cut by glass shards, my husband hurt his arm, my neck is re-injured (2 prior neck surgeries), and also our clothing was ruined. Striking the animal off-center thankfully spared us from worse injuries or loss of life, yet it was very traumatic for us being horse owners ourselves.

Limited Property Damage Liability Insurance ("Mini-Tort") is an optional coverage applied in Michigan state as an exception to No-Fault. On asking to provide the documentary evidence regarding this optional coverage which is NOT same as Property Damage coverage benefits, salesperson ** (Sales Representative, DRC) first told me that this is not applied in Michigan state, but later on when I insist to include in my policy, told me that it is already included under Property Damage benefits. To best of knowledge, this is completely wrong information and I decided not to pursue further with Liberty Mutual, mainly their sales representative is not well-educated or at least not well-aware of state specific insurance laws and provisions. It doesn't help consumers making right decision if company sales rep are providing misleading information to prospective new customers.

I was rear ended the Monday before Christmas by a concrete pumper truck whose company was insured under one of Liberty Mutual's companies. The driver who hit me was very apologetic and I really wasn't upset with him because the road conditions weren't great and we all had to stop kind of quick. Called Liberty Mutual the next day and the claim call went fairly quick, and I thought it was going to be an easy process from there on out!! Being the day before Christmas Eve, my body shop told me to go ahead and get a rental car and they would handle it being covered with Liberty. All was good.

I was hit from behind by an uninsured motorist and was hurt. I exercised my right under this policy to file a claim and was contacted by the adjuster. Two weeks later I received a call from an insurance investigator talking to me like I was criminal saying she was going to have my phone records pulled and if I wanted my claim paid I need to prove I was at the accident and that when the report was filed my husband forgot to add me on the report and that she was going to send out letters to everyone involved so that she could get to the bottom of it. I have been with with company for over five years but they have crossed the line when I was called a LIAR. I called the adjuster and he stated that someone else ordered that what let me knew that my file had been passed around.

Have been with these greedy clowns for 7 years. In the past 4 years alone our auto rate went from $90 a month to $141 a month. No claims, no change. Nothing, yet look at the rate increase. This is a very common complaint against Liberty Mutual Auto.

Had Liberty Mutual for a number of years with auto, house and business. We paid 2,571.00 for 2014 for auto (3 autos) and as of Jan 2015 my renewal is at 3,875.00. Called to see why my policy renewal was so much this year and was on the phone for at least 15 mins before she would tell me that it was a rate increase. This is total BS.

I have Liberty mutual on my car and I have been paying them on time for last 1 year or so. Then one day my car was hit on Jan 23, 2015 by another liberty mutual member while I was stopped on light, police report was done everything was done according to law today is 02/04/2015. I am calling them every day so that I can get my car fixed even though it was not my fault since they don't want to help me. I live in suburbs, I don't have a vehicle to drive but none of the adjuster gave a ear to my problem. Please don't buy this insurance because no matter how good you are in payments, they not gonna help you when it comes insurance claims. Thanks for reading.

In 2008 our cars were damaged in front of our residence, one was totaled the other sustained damage to the extent to sell it wrecked. The driver of the vehicle damaging our vehicles had Liberty Mutual, at the time of accident he was shooting heroin, driving on a residential street and passed out. We had State Farm had them over 12 - 14 years in good standing but Liberty Mutual offered $ 1500.00 more to our loss than State Farm.

Seems that my insurance fee goes up every year....... no accidents.... no citations perfect driving record. When I call and talk to them they pretty much just say to bad no reasons. I think they are advertising on every TV channels I watch now. Must be everybody is leaving for lower costs and better service. I know I am. So long Liberty Mutual.

At first I thought Liberty Mutual was cool but later I learned no support from the agent (my agent was Jon ** from Austin, Texas). I am branding Jon ** as a "used car sales man" meaning that you will not get any support after you purchased your policy. Don't trust this guy! He will lie to you and over sale policy to you that you will not need extra. Same guy, sold policies to my families and friends. We are leaving Liberty Mutual one-by-one and I will make sure none of the people I know will buy Liberty Mutual.

I found out you only get the 30% discount if you never drive for 90 days! You can drive very well with no sudden stops or starts but you lose your discount because you are driving at all! I find it a waste of time and would only recommend to use it if you are not going to drive at all. Like maybe going to FL for the winter and leaving you car in the garage.

My car was hit by one of their insured parties. They have avoided me, Claire ** has lied to me and I can't believe they have the nerves to advertise like they’re a good insurance company. I will be contacting the insurance commissioner and filing a complaint. I will be also filing a claim with the better business bureau. This has caused so much stress to my life.

I was in an accident this past weekend, my fault, or rather Michigan's lousy weather. I had major damages to my 2014 Chevy Cruze. I have heard the horror stories about dealing with insurance companies when filing a claim. In a matter of 15 minutes my Claims Adjuster, Amanda, assured me that from this point forward she would handle everything and the next call I should receive would be from the collision repair shop (Keford Collision, which I highly recommend) telling me that my vehicle is ready for pick-up. Keford is providing me with loaner vehicle (at no charge) to use until repairs are finished. My experiences with Liberty Mutual since 2013 have been nothing but incredible. I would recommend them to anyone who wants the peace of mind that comes with having a company, and an adjuster, who cares about the impact that this all has on my life.

Liberty Mutual WAS a good company years back when it was for PREFERRED drivers. I see my rates going up every year and now with all the commercials and "forgiveness" I see why. This is no longer a place for people who get LOW rates based on a LONG driving record with no tickets or accidents, and also things like low mileage "pleasure" classifications. Now we are paying commissions for agents which Liberty didn't have, and costs for crappy drivers which were not part of our "pool" in the past. I did not have a car for almost a year and when I went to get back with them they would not insure me as I DID drive without insurance. Uhhh, NO I DID NOT and I could prove it. They told me I had to be insured under another company for a year and then if all was OK I might be acceptable. Is TX making up laws like this??? I believe the penalty for driving with an unregistered, uninsured vehicle in TX would far outweigh the cost of insurance coverage. I would have been an idiot to have driven without insurance.

The Liberty Mutual commercial is misleading. I had them for yrs w/o any issues. I was hit by another driver. Liberty Mutual made me feel like I was a liar and horrible driver. I had to prove my case to them by going to scene & take pictures for them! They were gonna pay the bad driver without any investigation! Terrible company!!!

On 12/23/14 I was involved in an accident that the driver of the other vehicle was found at fault of by the police officer and accident report. After countless hours spent on the phone with the claims department at LM and my own insurance co, I'm now day 10 without a car or any answers. My insurance advised to file the claim with LM so I can avoid paying my $1000 deductible up front. I've been getting the run around with LM ranging from they haven't received a statement from their insured driver to they have the right to conduct an investigation. Fine, I agree, but I'm not so sure I believe they haven't received a statement from the driver. The adjuster went to assess the damage 2 days ago, the auto body shop (which has been fabulous!) called me to say they reached an agreement with the Adjuster and parts are ordered and should have my car by next week.

I was in a serious car accident in 2011 in which my car was nearly totaled when I was struck from behind by a pickup truck driven by an under-insured driver. I subsequently had emergency eye surgery to repair a torn retina. The other driver's insurance company admitted negligence and paid their small policy limit. Liberty Mutual continues to lie and stonewall in addressing my claim by falsely stating I had duplicate insurance coverage at the time of the accident (complete lie and I provided documentation to them that they were my only insurance carrier) and that my injury is no longer an issue (I have double vision in my right eye and have been advised that I need another surgical procedure that will take three months to recover from). Liberty Mutual continues to act in bad faith. This is not an ethical auto insurance company that cares about its policy holders.

We have perfect driving record and haven't had any claims on our Auto or Mortgage. Our home insurance went up over $300 last year and now there is a $161.00 increase on our autos. Liberty mutual claim it's because our cars got older and will cost more to fix. But what I understand is they use OEM parts to fix cars. Ok, they think we just got here on a banana boat or something. We also fear having an accident and having to depend on our insurance company after reading all the reviews. We're going to switch ASAP.

My daughter was hit by one of their insured drivers on 11/5/2014. The driver was backing out of a parking spot and hit the passenger side back quarter panel of her car. To this day, not one person from their company has contacted me. I have called them weekly to get a status update and it is always the same excuse, "your claim manager is not available," or "we are waiting on something." I am now filing the claim with my insurance company since this worthless company will not do anything. My insurance company can deal with these rude, uneducated, don't care about ANYONE people. It would be a cold day before I would ever dream of using these people as my insurance company.

The office in Denton representing a client whose company truck hit my vehicle. Leaving all the correct information concerning Liberty in Oct. is still unresolved! The agent has made zero effort to resolve a less than $1000 claim!

Our car was hit by one insured through Liberty Mutual. 100% the other driver's fault. They refuse to repair the vehicle using Lexus parts. They will only pay for aftermarket parts. We're lucky the damage was minor because we have to pay for real parts. EOM parts are the only ones with a warranty, fit properly, won't rust and are safe. Get insurance elsewhere.

They are in a hurry to get my car fixed. I want to wait to see if I was at fault or if the other man is at fault. I have a $1000 deductible. His insurance company will have to fix my car. They are in a hurry for me to get the car fixed and pay the $1000 deductible. My car will have a bad Carfax report, will be hard to sell. They gave me $25 for the loss. That's a joke. I will get my own lawyer and go after his insurance company.

I was twice a customer. They used to be good, both my car & home is through them. I had a vandalism claim, but they turned one into collision, and all they paid was $300. I argued it is not a collision, but they are mean, and could have told me that I am better off withdrawing the claim, as collision will affect your insurance rating/cost. What is the "first time forgiveness" all about? I would discourage others to insure with them. Bunch of th...... They just want your money.

Car wouldn't start. Called LM to be towed from my house to garage 3 blks away. Tow truck came in about 2 hrs. Driver said it was not the right truck. Had to call LM for a new truck: not available until Monday (this was Friday). Tow truck arrived but needed to use winch to pull car on to truck. Spent 45 min. getting ok to use winch which would be $100 extra. Tow limit is $50!!! Finally, the job was complete after 4 days to get car towed 3 blocks. No one seemed to care that we needed our car and waiting 4 days was not acceptable. Although cost is $900 annually, the additional cost for GEICO is worth it. Customer service is great. LM is horrible.

When I had a major front end auto accident, Liberty Mutual contracted out claims adjustment to a 3rd party HyperQuest. Chronically poor, slow or no communication between HyperQuest, Liberty Mutual and the body shop has prevailed, and twelve calendar days post accident, no work has been approved or begun and no parts ordered for repairs projected to take over 100 man hours and 6-7 calendar weeks. In addition to slow response and non communicativeness, Hyperquest reduced the body shop estimate by about 17% possibly jeopardizing outcomes. While Liberty Mutual says my experience of delays and communication breakdowns are atypical, it is difficult to not suspect company intent to force involuntary "cost sharing" beyond the deductible in order to get repairs done, done timely and/or done right.

Liberty Mutual made it clear from the first week they did not want to pay for their insured's accident that caused damage to our vehicle. Accident occurred 11/12 - they never answered our calls and all calls to the investigator went to voice mail. I finally reached another agent who said they were waiting to determine liability. I informed them that their insured, a witness, and the Sheriff's officer all said she was fully at fault. They repeatedly encouraged us to use our insurance. By the 21st we were already out of pocket $550 for a rental (which we had to return because we couldn't afford it any longer) & our wrecked car was still in our driveway. Called daily - told they couldn't determine liability because they hadn't talked to her! LIE! She called and filed with them only moments before we did because when we called the agent said we had to wait a few minutes because someone was talking to her on another line and adding the information into the system at that moment so he couldn’t add anything until they were finished.

Liberty Mutual's customer was behind my daughter and when she made a right turn (with her blinker on), the guy behind her RAN INTO THE SIDE OF HER! He received a ticket for not controlling his speed. Liberty Mutual only took 75% of the fault because they said it was HER FAULT that he couldn't take evasive action by passing her on the left side!! I asked her if she realized that it's against the law to pass on the left when someone is turning and she said yes. WTF? This makes no sense to me. Driving along minding your own business and someone who isn't paying attention runs into you and it's YOUR FAULT if they are a Liberty Mutual customer! THIS is why people have to file lawsuits...just to make things right!

Absolutely horrible!!!! My agent doesn't even know what he is selling, each time I called I was told bunch of lies. They say take defensive driving course to get discount. It did not happen because there was a deadline day which I missed because I wasn't told, you must install right track in your car to get 30% discount, it is not going to happen again. The agent simply lie to me to get more customers. Discount is only 5%. GIVE YOURSELF A FAVOR, STAY AWAY FROM LIARS.

I had LM auto insurance back in 1965. I drove a Corvette, I had an accident, you paid, then canceled me.

I am an owner operator of a tow truck starting my business a few years ago with a 20 year old truck that was more a money pit than a money maker. Well to make the story short - last Oct 5, 2014, I was able to save enough money to buy myself a newer and better model tow truck. I was happy with my new equipment until October 29 2014, when I was rear ended by a vehicle insured by Liberty Mutual. I did all the steps dictated by Florida Law. I took the truck to the dealership for an appraisal, send the paperwork to LM and they send me a check for $185.00 for $7,600.00 in damages??? WHAT THE HECK IS THAT!!! Anyway I call for explanation and they told me that they needed to inspect the vehicle again for additional damages - why I have to pay for their mistakes? I am getting the same runaround excuses that the rest of are getting Liberty Mutual destroying lives and business.

I had previous car insurance and because I didn't call to cancel my insurance and I stay in Michigan, they say that I had to pay for the whole year that will cost me $9,000 dollars before I get started with them.

I hit a deer with my 2014 Cadillac ATS with 4,500 miles on it. LM advised me although the damage was significant, it wasn't a total loss. I told them it's a $50,000 car. It's brand new. They heeded my warning about being particular and did a total loss on the car. They have always been good to me and the employees stay in touch throughout the claim. Check came quick. NO, I don't work for LM, I work for Rutgers.

I was rear-ended while I was stopped, waiting for a light on SEPT 4, 2014. My car was 4 days old. I called Liberty Mutual right away. I hurt my neck, fractured my ankle, injured my thumb, lost a tooth and bruised my knees. As it turned out I had damage to my spine and a bad concussion. I still have headaches and I'm not supposed to drive. Well, the appraiser came out, assessed the damage and I received a check to repair it. Then I had to use my vacation and sick time. Once that was used up, they sent me one check. I called them just to ask if I'd be receiving a check weekly and they said Yes. That was at the end of September. When there was no check the following week, I called them. They said that they had to do paperwork in order to approve my claim... like get notes from doctors. I waited weeks and then called my doctors to see why they hadn't sent back the notes even after I signed all the releases. EVERY ONE of the doctors said they had not received any requests from LM. So, despite my injuries, I went to every doctor and collected the notes and faxed them all to LM.

I was with LIBERTY for 10 years for auto and home insurance with no accident or ticket history. My daughter got her driving license and I also got a new car. My insurance price double. I started looking for new insurance. GEICO gave me good price. I told LIBERTY I am canceling them. They wouldn't give me a discount. After cancellation I was 1000 dollars. To avoid to stay with them for one year. I was so mad. I cancelled them, went with GEICO. I posted my experience with LIBERTY on my church websites, work email, told my bank not to refer their customers and my Facebook. Hoping people will be careful.

I got the Right Track device and had it in my car for 90 days and now my car's battery is completely dead and the mechanic said the device caused the problem. I have to get a new battery, which isn't cheap, for a 2005 Ford Mustang GT.

I recently filed a claim for my sister. Her vehicle was totaled due to one of their customers taking a stop sign and hitting her pickup and caused it to spin out. So I filed the claim, waited a few days, called for a status and we are told that they are investigating the liability of the claim. I asked if I could speak to the individual in charge of the investigation and to no surprise no one is yet assigned. I've dealt with Geico and state farm in the past and even though I wasn't their customer they recognized my sense of urgency and took care of me. That says a lot about the company. In any case my sister is still without a vehicle, I think we will end up having to get a lawyer otherwise I'm not sure how long it might be before we see anything from the insurance company.

Liberty Mutual has one subsidiary "Sedgwick" Insurance Company for workers compensation. They falsified medical documentation for their benefit, a really good doctor also left the medical field due to their unethical practices. When it comes to life insurance---Liberty Mutual has special codes to prevent a beneficiary from ever receiving a dime!!

My wife has a car accident 3 weeks ago. Another car hit her car at traffic light, unfortunately the driver has mutual liberty insurance. I called them every 2-3 days, and they act like they know nothing. They asked me to fax the car crash report, they want the driver's name and phone number, and now they claimed that they are still investigating the accident, and the person who assigned to my case will not answer my phone call back. It is very bad company. The only thing I received is a letter from them to switch their insurance!!!

Just switched 3 cars insurance from Liberty Mutual to Geico (huge saving, close to $2400 a year). We had an automatic monthly payment with LM on the 15 of the month. Canceled the policy on 14 October, LM did withdraw a payment on 15 October. Explanation received from LM, payment is for the previous month, not for the next month. This is weird as when we started the insurance we had to pay a full month in advance. Anyway, not very happy with LM, in the process of switching my home insurance to another company.

Unfortunate incident. My wife's brand new car was hit by a driver who turned into her car while changing lanes without looking. This driver who admitted fault is insured with Liberty Mutual. I filed a claim with them and gave them the police case number. They say they haven't been able to "get in touch" with their own customer for 10 days now. No replies for voice mails or emails.

After 46 years of being a royal customer with Liberty Mutual, I saw that once again my premium was being raised which meant another $20 a month to just under $200 (I only have 1 car). I checked around and found that 4 other companies’ premium for the EXACT same coverage was almost $100 less per month. Since being with LM for so long I called and asked about a better premium and was told 'NO", all they could do is bundle my home owner’s insurance with them to lower my premium a few dollars. They didn't care that I was with them for 46 Years. They just said "Good Luck."

On 10/6/14, my car hit another one making a left turn in front of me while I was travel straight with the right of way defined in Maryland traffic law. The driver was insured by Liberty Mutual. I contacted Liberty many times. They refused to pay the auto shop before they finished the investigation of the liability internally. After seeing on hope 4 days later, I used my Geico policy to covered the repair. They also refused to pay me to rent a car. I rented a car with my own money. Adjuster Joe ** insisted the rental expense would not be reimbursed before the date Liberty accepted the liability even though the customer service promised covered the expense since the accident. The guy encouraged me to let my attorney talked to him after I vowed to get the all expenses back through litigation. After I picked up my repaired car and returned the rental car on 10/23/14, I called Liberty and was told the liability investigation had not been finished. I am getting ready for a litigation. I feel disgusted when I see Liberty Mutual commercials.

My claim was just filed three days ago and since then servpro has been at my home cleaning up the water damage. LM sent them and I was okay until I was contacted by the first claim adjuster who said another adjuster will make contact with me. The first adjuster told me that I was responsible for covering the cost of the plumbing problem which led to severe water damage to my recently renovated home. A family member sent someone to help to stop the plumbing/water damage issue. Now I just received a call from the second adjuster who really upset my soul. He said now none of this may be covered under my policy. I already have an extremely high deductible.

They have a police report, my insurance information and a total loss appraisal. They say...still need to clear up the statement from their customer before they can get me a rental car! My car is dangerous to drive, the truck is compressed onto the gas tank! It is a total loss. I need transportation for work, to take care of my child....IT took me over 20 minutes at each interval with each department to speak with anybody, I now have made it all the way to the adjuster's number and guess what?? No adjuster available. I have contact the NC Insurance Commission to file a complaint. I also looked at the reviews on the insurance company....BAD BAD BAD! My mother says that her mail box is full of letters wanting you to get their insurance.

I have had an extremely bad experience with this company. On two different occasions, their insured(s) have damaged my property due to their negligence. I have had to file a complaint with the Bureau of Insurance governing my state to get corrective action and now court filing in small claims court. Although Liberty Mutual writes me with the following, "As you are well, Liberty Mutual has accepted liability in this claim," their actions are completely different and at the present time not paying out-of-pocket expenses I incurred due to the negligent actions of their insured. A federal and state review of the actions of this company is well warranted!!!

I have been driving for 50 years without a ticket or accident. Just got my new renewal and again it went up $300 per year. Guess it's because per their television ads they want other drivers to tear fenders off when parking and not having rate increases. It is a shame that between 2 vehicles we drive less than 5000 miles a year and keep them both garage parked that it is necessary to rip me off. So sad but have to warn anybody looking to purchase insurance they need to run away from Liberty.

Well I filed a claim on 09/13/2014 and have yet to get paid. Car was totaled out and then Liberty Mutual sent an Independent Appraisal out and he said the car was a totaled loss and it was $9,000.00 total loss then with the deductible it would be $8,000.00 and then I owed $3023.71 to lien holder and then the remaining miles now. They, Liberty Mutual, don't want to pay me and they got my car and everything and I'm looking for help in getting paid. I would tell everyone not to use them. They are still billing me and taking from my account for a car that is totaled and they, Liberty Mutual, have and I'm with my car and no payment.

LM issued fixed price auto policy for 12 months and 5 weeks after my payment they unilaterally without notice raised premium by canceling one of discount offered before. The discount was for home ins which LM even does not offer in my area. Then LM rep was promising review the error for 2 more weeks till I canceled policy. LM has Pres Customer Care Team that essentially is a shield to Ex VP T Sweeney against angry customer. Never again LM Ins!!

I am beyond irritated with liberty mutual. One of their drivers hit me on Monday and my bumper is hanging off and one of my tires was changed to a spare. It was their drivers fault per police report but I have to jump through 10 thousand hoops to get my car fixed. It's been 5 days and my vehicle hasn't been touched nor do I have a rental car. I am not driving my vehicle because I'm afraid more damage with occur and you're not supposed to drive long on a spare anyways. I have already wasted my time off of work for all this which is costing ME money. They were asking me detailed questions about the accident like they were trying to find loop holes out of paying. This is my ONLY vehicle for my family and I have a full time job. This is unacceptable! Would never recommend LM to anybody.

I had an automobile claim filed on 07/31/2014 with my insurance company for stolen vehicle, and it took 35 days for my insurance to get back to me for the first time. After calling more than 10 times, nobody was able to tell anything about the claim. I got paid less money on my car according to the market value of my town. So I decided to file a claim against this company for customer misinformation and miscommunication. The claim agent and his manager decided to change that value on the spot for little more than their first decision. Presently, I am getting charged for two vehicles while I only have one. That is not a fair business.

Liberty Mutual is consistent. Liberty Mutual is a bad vendor. Instead of cancelling your insurance they send you a bill for services after the fact and then turn you over to a collections service. They were taking the amounts out of my checking account the entire time. Hate 'em!

In September 2010 I had my first accident in almost 40 years including 1,200,000 accident free miles in a commercial truck. The accident was deemed (my fault) by some lazy pencil pusher in some office. Oregon is a no fault state however liberty mutual has their own law. I forgot to mention: The vehicle I was driving was my Fiance's. She had her own insurance thru another company whom ultimately paid that bill. Liberty mutual "NOTHING". To date, 4 years later, liberty mutual is keeping me on a high risk status. Liberty mutual, YOU'RE A BUNCH OF THIEVES!!!!!!!!

I called Liberty mutual to see if I could get decent rates and they were fair so I took out a auto policy with them, and they started to take out their payments in March of 2014. Well, when I compared it to my other policy, Liberty Mutual wasn't even close to what I was getting so I wanted to drop them and cancelled the policy in June 20 2014. Then I got a bill from them stating I still owed them $105.00 refund for all the discounts that they gave me. Well, I didn't think too much about it, till I got a bill from a collection agency for the $105.00 and in the meantime they was still taking monthly payments out of my checking account after I had cancelled the insurance policy. I've sent proof of double coverage that was asked for by the collection agency the first time and of course they claim they didn't get it and now they want me to send it again. So I will send it again and I will have my insurance company send it to them also. I will also have to contact Liberty Mutual again to stop taking payments out of my bank and to refund my money from June to Sept. This has been the hardest insurance company to work with to clear up any kind of problems you may have.

Just received my insurance renewal after using Liberty Mutual for one year. The rate is due to go up over $400/yr because of an incident where my car was damaged in a shopping center parking lot. No ticket was issued by the local sheriff's department but Liberty Mutual stated in the renewal that the damage was my fault. When I called to question the increase, I was told that the small print on the television ads says that you have to be insured for 5 years to get the "accident forgiveness." I was also told that I had a 3-yr old speeding ticket that was causing the increase. What? I have not had a speeding ticket in the past four years. The whole ACCIDENT FORGIVENESS is deceptive advertising. Don't use this company.

I have had This insurance for 13 years with very little trouble... However In January, My Daughter's car was stolen and totaled. I reported it the same day. Because it was a police investigation, we could not get the plates... Mind you, the car was impounded... So after a month of not hearing from anyone I stopped at the place where it was impounded...only to find out that They wanted me to pay in impounded fees of $4000 dollars.. Call this company many times with no response. So I went to another insurance company. At that time they wanted to help...HA! So the refund (400.00) that I never received I was told went for the ONE day OF coverage... BAD COMPANY!!!

When their insured first hit me, I had to wait for police report to get their insurance information. I was told during first contact they would do nothing until they spoke with their customer. This was a week after accident. They had not accepted liability. I said I beg to differ since she was ticketed. This fool said, "We only use police reports as witness statements." After complaining online, I got the first payment. Having a title pawn there were hoops of fire to jump thru. Any question I asked got incorrect answers. I am now two weeks into the second wait. The check was printed but they won't UPS next day Saturday but will pay for five more days rental car... Economics 101. I have lost out on two replacement cars due to them JACKING AROUND WITH MY MONEY. I would NOT have Liberty Mutual if they paid me to and if you are hit by one of their customers I feel sorry for you!

This is THE WORST INSURANCE I have ever had. The customer service people are so rude. I had an awful experience with this company and I switched over my homeowners insurance, 4 vehicles, a boat, a four wheeler, and a motorcycle. I would NEVER put anyone through the hell of recommending these idiots.

Liberty Mutual Insurance is the worst in taking care of people who are not insured with them. I was involved in a wreck where the person who caused the accident had insurance with Liberty Mutual. My insurance is with another company. A pickup rear ended my pickup in broad daylight on a two lane highway. I was turning right off the highway when a pickup struck mine in the rear at 85mph - I was doing 30 mph. The driver was ticketed and I was not. My pickup was totaled and it has been 94 days with no payment for my loss. When contacted, they have been rude and unhelpful. Live up to your claim of taking care of people who have total losses.

2002 QX4 caught fire on interstate. Known factory defect. Adjuster came out and tried to say it was poor upkeep, mechanic contradicted his statements in his estimate write up but the company ignored that. Refused to pay out, had full coverage which clearly stated this was an insurable incident and should have been covered. Stay away from this company, they don't care about taking care of customers, I had been a full coverage customer for over 3 years never missing a payment, and not one claim. Seriously this company is ran by a bunch of greedy crooks.

I was going to put a fuel pump in my sister's van and purchase the vehicle from her for my wife. A Liberty Mutual Carrier pulled out and hit the Vehicle, but I have good karma because I always believe in doing the right thing, and they left their insurance card on the vehicle. I called it in for my sister. Five days later, they call my number asking for my sister. I told them I called the claim in on behalf of my sister, and he said she had to make claim and I could advocate after she told them I could...

Was at work when a tree fell on my car. No wind or adverse weather, sunny and warm day in July. Tree split down the middle and fell atop my car. Property mgmt co. said get an estimate and we will submit to our insurance - should be no problem. 6 weeks later after fighting with Liberty claim rep (who lied and disregarding my calls and emails) says claim is denied as I should have notified the property mgmt co. that the tree was overgrown. I have submitted to my insurance and they will be seeking repayment from Liberty. Worst experience ever dealing with an insurance company who found any loophole to avoid paying on this claim.

I was involved in a Auto Accident on July 13, 2014 by a Client of Liberty Mutual Insurance. I Reside in Indianapolis, IN. I had to rent a car from the Airport because rentals are not open on Sundays. I had to keep the car until Liberty accepted liability. I did not know that you had to rent a compact car. Now Liberty Insurance is refusing to pay for the full total of my rental. The Agent never told me that I had to rent a compact car. The Client neglected to tell them. She was at fault. So, I had to keep paying for the rental until Liberty Insurance gave me a rental. I asked the claims rep if I could speak with her manager - said there was no one else who could help me in this matter. I was not at fault and I should be reimbursed for the full amount of my rental.

I had geico auto insurance and decided To shop around for cheaper. Liberty Mutual quoted me a much cheaper policy, but they said it would cost $750.00 just to start the policy and I would have to sign up for auto-renewal and auto debit.. After a year with them, I noticed my policy had gone up $85 for no reason whatsoever. When I called them, they basically told me that the price was the price, and since I signed up for auto renewal they weren't required to tell me the price had gone up. I went back to geico and now liberty mutual wants to charge me for another month they say I owe them because they say that I should've cancelled before my policy was up. Never dealing with that company again.. I've never been so duped in my life.

I joined Liberty Mutual in 2010 to cover my 2000 Toyota Echo. My annual premium was $563 including student discounts, low mileage, etc. In 2011 my annual premium increased to $575. Was it because of a poor driving record? No. I was told my record was "perfect" but there was a "statewide increase." In 2012 my rate increased to $620 again due to a "statewide increase." In 2013 it increased to $685 due to a "statewide increase." In 2014 my rate increased to $1007.04!!!!! Again, a perfect driving record but there was a so called "statewide increase." WTF????? It is a 14 year old car! I just have liability insurance!!!! DO NOT, I REPEAT, DO NOT SIGN UP WITH LIBERTY MUTUAL. You are penalized for being a safe driver! AVOID THIS COMPANY AT ALL COSTS!

I lost my job and then unemployment benefits. 7 months with zero income. I let my policy cancel for non-payment instead of canceling because I wanted to keep my same plate. Every other insurance company I heard of and other's experience needed to pay the full year upfront on a new policy. I had no problem paying in full but when I contacted the company, they gave me a quote 4 times what I paid in the past. Informed me the price would never change either with no explanation. This is after I was a loyal customer of 42 years!! I did go with another company and can make monthly payments. Disappointed with treatment after 42 years. Is this legal to do? Raise rate 4 times?

I had a new car (couple weeks old) with 1,800 miles, dealer paper tags and was not registered at the time. Car was hit while traveling. Liberty Mutual (LM) steered me towards a LM repair facility. After 5 months of trying to repair the car, LM deemed the car as unrepairable and totaled the car. LM sent over a settlement offer that had close to 10k depreciation (again on a new car with 1,800 miles and paper tags). The claims agents were very rude, refused to answer questions or concerns or provided explanations. They are exactly the type of people that give insurance companies a bad name and reputation.

I have been a member since 1996. When I bought my policy, it was only $50.00 for full coverage. Each year, it jumped higher. So I switched in July of this year. I got a great quote from a competitor. The ins. was switched & they still are trying to take the money. This is by far the worst company that I have ever dealt with. I ask why was the ins. constantly going up. The agent replied that everybody is having Accidents, moving violation, etc. I have never had an accident or any violations. If one is looking for ins., take your time and really look. Liberty Mutual should not even be on your list of possibles.

I am relocating from AZ to OK for a job and traded in an AZ vehicle in Ok. I still have a home and 2 vehicles in AZ with Liberty until my spouse can transfer. The newer car is going to cost over 200 more in Ok and they raised the cost in AZ because of the one car in Ok is on a separate contract. We have had no claims or tickets but they have raised it every year. I requested help from Customer Service and still have not received a response. If I could give them negative stars, I would.

I was in a one-car accident. My car overturned on a mountain road and slid down a hillside. I was life flighted to a major hospital and then to a Trauma Center in another state for several surgeries and ultimately a rehabilitation hospital for a total of 5 weeks. I'm recovering at home with Physical Therapy and expect to walk again within 4 months.

I was injured on the job August 31, 2013. Liberty Mutual was the insurance carrier. In beginning everything went okay, so I thought. Then on the fourth month, they change all the doctors saying they wanted a second opinion. After going through all of the procedures the second time, things started not adding up so I went to my own doctor for his opinion who then sent me to his specialist afterwards. I went back, confronted Liberty Mutual doctors and was told conflicting conditions. Liberty Mutual cut off my benefits saying I wasn't allowed to get my own opinion that your doctors were the only ones I could deal with.

The boundary wall of my property was destroyed in a storm of February this year 2014 by falling trees. As of today the claim has still not been fully resolved. Liberty insurance basically did not want to pay out for the claim. They delayed, they came up with a figure way less than the costs of repair work, they did not want to fully cover the claim, and now they want to retain 30% of the claim until job finished. Very frustrating to deal with them. I would not recommend anybody deal with them. I most certainly will not do so again. It has an extremely negative and stressful experience in dealing with liberty insurance. I felt compelled to warn other people who might be thinking of taking insurance out with liberty to be very careful and think twice, because if anything goes wrong, they are not good to deal with.

My son was hit by an ice bomb (when an owner doesn't clean off their car of snow and it turns to ice and flies off) off another car, and it shattered the windshield of his car and the lady took off but my son and his friend chased her down and called 911 as did other cars on the highway. She denied that it was her and my son is 22 and she was older and called my son a liar to the state police trooper. It just so happened that the other person in my son's car was a cop friend of hers and she was screwed, got a ticket and reprimand and the trooper made her clear off her car right there. What a scumbag she was.

In early November of 2013, my car broke down on the interstate and I had to have it towed to a shop. Red's towing towed the car and damaged my door when towing the vehicle. Finally after 6 weeks of dealing with Liberty Mutual's bureaucracy, they finally put in a comprehensive claim, but would not admit any wrongdoing of this towing company that they hired. More than 6 months later, Liberty Mutual is telling me they will not pay my $500 deductible on the claim, which was about $1800 of damages, and suggested I take the towing company to court. What kind of junk is this that they will not take responsibility for the damages caused by a company that they hired as part of my towing service. I am with a different company now, and would never recommend Liberty Mutual to anyone.

After watching my auto insurance go up and up with Liberty Mutual, I decided to get competitive pricing. With no tickets or accidents on my record, it was hard to justify their high prices. They were over double what a firm like State Farm charges. They also informed me that they have a cancellation policy and that I now owe them $250, even though they could not produce a document that I agreed to with this cancellation policy on it. They couldn't even read to me over the phone what they said I agreed to. It is just shameful. I will be glad to be rid of them.

We have introduced by UOB bank for buying car insurance. When our car got accident some days ago, we have contacted Liberty Office In Vietnam. They have discussed about the accident information and advise us have to wait about 1 week then they will arrange to check for the accident. During the time, they ask us keep the car in the same status to wait for their checking. We really do not know what are they doing, the accident was happen in the big city in Vietnam, they need 1 week to arrange is terrible issue. We plan how to sue them in this case and would like to warning everybody be careful as consider to use their service. Ho

Work comp insurance, not auto related - I have been left to pay out of pocket for a crushing accident that happened back in 2008. Liberty Mutual had tried every trick known to man to keep me on my back after their nurse gave her word they would provide me the care to get me back to work. They go to court and get continuances to stall. I owned shares of stock in the company and worked up to the day of my first surgical disc replacement. I was forced to sit on the sidelines and watch the company I was a part of for 25 years of my life go belly up. I let all of our employees down when they needed me the most so they will be held accountable and as many people that are able to read will know what they do. They will lie, cheat, and continue to repeat until you push them back into the wall they built to contain you. Liberty Mutual is known to be the worst insurance company to deal with in many fronts of their business, ask the agents and your lawyer friends! and physicians. Beware, be diligent, be warned. Get a lawyer immediately. I did a year after because I was ignorant to trust them.

I have them for over 10 years at one time for both auto & home, then went with another for a year, but went back about 3 years ago. I never had any auto claim for all these times. I have 2 vehicles signed up and added another driver in Dec. 2013. In Feb 2014, I have another 2 vehicles (one brand new & one just liability) signed up and my son as another driver. He required an SR22, which was communicated at that time, adding $1200 to my premium. They failed to inform the state of the SR22, and got a license suspension notice for expired insurance. I went to the local office to fix the problem, but lo and behold, I got an email 2 weeks later that my premium went up another $1300. They claimed it is because of the SR22 which they failed to inform the state of OH. Their excuse, they need the case no. to inform the state. Which is not true. All other insurance companies never asked for the case no. I switched to Progressive and saved $1400 a year. WATCH OUT for your premiums. They will not inform you but will just sent you a bill, with the higher rates.

We were hit by a Liberty Mutual (LM) insured. The police came out, claim was filed, estimate on damage was done and sent to LM. It has been almost 2 months and the adjuster has not contacted me or returned any of the numerous messages I have left him. I finally called the main claim line and after sitting on hold for over an hour, was told, by a very rude "customer service rep", that my calls had not been returned because they had not heard back from their insured (person that hit us) or gotten the police report yet. Further that if she doesn't contact them back, they do not have to accept liability and will deny the claim. That is the most ludicrous thing I have ever heard. Insurance companies have deadlines to meet and a responsibility to be ethical and fair when handling claims. LM has acted unethical and unprofessional in the way that they handle this claim. I will be fighting this one until they pay for the damage their insured did to my car, as they should.

Our house was broken into 3 weeks ago while we were at son's baseball game. Police were called and claim filed. Now an "investigative" agent with Liberty Mutual says that we are not insured when I called to ask the status of our claim. After being very rude, he said we were not insured, but he can set up a statement appointment. All premiums have always been paid on time. We have been "insured" with them for 7 years.

In mid-March A LM insured hit 2 cars before one of them smashed into my car, hitting me from behind. I called to file a claim, where I was instructed to go to a mechanic where a claims adjuster would meet me to receive an estimate for my damages. It is now June and it's nothing but a waiting game! They keep switching the reps "assigned" to me without my knowing while all my emails get ignored. No one answers their phones and neglect to return my phone calls nor voice mails. What the hell is going?! I've never dealt with an insurance company that constantly keep you in the dark. Such a ** company!!!

Once again the insurance has raised my prices by a ridiculous amount. When I started, my insurance was $1550. Two years later it's up to $1900! Needless to say I did not file a single claim or had any violations. When I called about this they said they increased their prices by 8%. So my car gets older but my insurance keeps on going up every year. Makes zero sense. This company is a rip off!

I got in work place accident. And Liberty Mutual has been very unprofessional. They have been rude and have constantly lied to me. These people are sharks. They will do anything not to pay us. They totally ignore me and force me to call them. And when I do, it's nothing but lies and greed coming from them. One of the most greedy and crooked companies out there. I will never do business with them and will tell others the same!

I had roof damage due to straight line winds storm with heavy rains. I immediately called my insurance company, Liberty Mutual which was purchased through the Arkansas highway department. Liberty Mutual passed me off to three different agents, one of which finally showed up about eight days later after the rains came back and continued most of the remainder of that month. They grossly underestimated the cost of materials and never considered the water damage to the decking itself. I cancelled that insurance and I'm sure they were glad for they had received over $10,000 from payments from me and the check they wrote me was less than $300.

I cancelled all my policies after getting much better rates elsewhere. I was refunded over $100 for what I already paid but got a collections notice from a collections agency today. Never once got a bill. They've done this to many others from what I read. Never had this happen in my life as I pay all my bills promptly.

I was hit in the rear by they policy holder. Claim lady (Kelly **) is rude on the phone. From the pain /stress and total lost of my car she only offer me $200 bucks wow unexceptionable ridiculous right??? My missed day of work, pain and stress from my loss is way more than just a $200 amount.