Liberty Mutual Car Insurance Reviews

My husband and I were involved in an automobile accident on Sunday, 2-10-08. We were waiting stationary in our car with my husband at the wheel facing north waiting to turn left into a Dollar Tree parking lot at the 5100 block of Garth Road in Baytown, Texas. The other driver, a Liberty Mutual insured, was traveling southbound on Garth Road and pulled into the turn lane and slammed into our stationary car as we were waiting to turn left. The Liberty Mutual insured was issued 4 different tickets for 1) no Texas driver's license, 2) no current state of Texas license plates, 3) no current state of Texas inspection tags and 4) unsafe lane change. My husband and I were issued NO tickets at all. For the last week we have been without a car as our car was not drivable, and Liberty Mutual is dragging out this investigation. We have been given NO rental car by Liberty Mutual or anything. All we are wanting is for Liberty Mutual to accept liability and to fix our car that was only purchased on 1-22-08, and to provide us with a rental car while our car is being repaired. This has been an utter nightmare, and it is entirely the fault of Liberty Mutual's insured.

I hit an armadillo with my brand new PT Cruiser. The car lost all its water, 3 quarts of oil left the engine, and ended up spraying under the engine of the car and the underside of the body. Liberty Mutual paid for the bodywork repairs to the car, but the body shop is not able to find where the oil left the engine. They diagnosed 3 quarts missing from the engine; they say it cooked from the engine. They are unable to say through which port or seal the oil left the engine, and Liberty Mutual is unwilling to pay for this car to be taken to Chrysler for for investigation and remedy of this. The car is still at the body shop. I cannot drive this car while I or they do not know if this will happen again. I am already $1500 out of pocket with copays/ car rental, etc. I cannot afford to be stranded at the side of the road with this car. My car is my livelihood.

My auto was damaged by a Liberty Mutual policy holder. The Liberty Mutual policy holder admitted fault and provided me with his drivers license, insurance policy, and other required information. The police would not respond because it was a minor accident and they would have had to travel over 20 miles. I immediately notified Liberty Mutual insurance company. They were initially very helpful and provided me a claim number and point of contact. I was instructed to take my car to a Libery Mutual authorized repair center for an estimate. I did as instructed. I had no other contact for several days. I attempted to find out the status by calling the designated point of contact. Liberty Mutual kept delaying and finally a month had passed with no resolution. I kept my insurance company USAA informed throughout this process. USAA has been very supportive and assisted me in resolving this matter with Libert Mutual. Liberty Mutual refused to pay the claim. USAA paid the claim less the $500.00 deductable.

broken window, damaged radio, loss of speakers and amplifer.

I was involved in a car accident. A Pepsi truck hit me from behind and police gave the truck driver a ticket. My personal property was damage. I been trying for 2 months to have someone from the insurance to come to verify the damage.The Insurance representative is playing seek/hide game. I'm serving in Iraq and hard for me to contact the insurance management.

I separated from my wife 6/2004. She was a non-driver, but the above company stated she needed to be on my auto policy when we married 1/2001. I called the company 6/2004 and asked to have my wife removed from the policy as we no longer resided together. My wife faxed a copy of the lease of her new residence to the company. However, her name still remains on my policy. I am now told that I need to have her fax the papers again. We were officially divorced 11/2005 but the company refuses to accept a Divorce Decree and current lease without my ex-wife's name on it as proof that she no longer needs to be on the policy.

On or about March 3rd, 2004, I purchased a new vehicle for my wife. At that time I called Liberty Mutual to add the new vehicle. Yesterday, July 6th, 2004, I received a letter from the State of Colorado, Insurance Identification Program, indicating that my 1994 Ford does not currently have insurance. I contacted Liberty Mutual this morning (7/07/04) at 6:40 am MST; spoke with a representative (Nancy), who indicated that my vehicle was removed from the policy. When I inquired as to how this happened, the answer was “the representative may have misunderstood your request.” I am lost at how this could have been misunderstood? I simply called and asked to have a vehicle added.