Liberty Mutual Car Insurance Reviews

Let me preface this with stating that all insurances suck! They do not look out for anyone but their own pockets. If they can get away with providing you with less than standard, that is the goal. I did not have a good experience with liberty insurance. Poor customer service. They want to get rid of you ask quickly as possible with any concerns.

I was with Liberty Mutual for a couple of years yet. Had to leave them immediately after they believed a scam, and even after I beat it in court and had my case dismissed this company, Liberty Mutual still filed that I was in a wreck. And it was my fault. Let me start from the beginning. Imagine somebody running into your car while it is parked, you don't realize it as you walk out. Get in your car drive away until a couple of days later. When Liberty Mutual calls me out of the blue and says, there is a claim against me. Very, very long story short, because I found out everything in hindsight, so much later. Somebody hit my car while it was parked and then so they didn't have to pay for a rental car accident. They parked immediately, waited for me to come out of the building. I was in and followed me. Took a picture of my license plate and called the police traffic division. With a story that I just hit and ran.

This company is completely fraudulent. They added a fully insured person to my policy without my consent and backcharged me for several months stating this person needed to be insured from a specific date. These charges totaled $2,000 and my regular monthly insurance was only $280. They justified this by stating they mailed me a letter that I never responded to, so I was given notice of this involuntary additional person to my policy and never responded. I never saw this letter, nor did I ever believe this was possible. No one called me to make sure I received proper notice. The letter wasn't certified. They kept calling it a legal letter. Well, if it is legal then shouldn't I have been served proper notice. Just because you have found a loophole to get away with stealing doesn't mean you should steal.

Had Liberty Mutual with no issues prior to moving to California. Was told they don't write policies here anymore. Found new company. Called to cancel only to find out they operate under a different name and I could have stayed. Later received a bill after switching that I could not pay online or get a person to assist with. I waited for the collection agency to contact me and paid it off that way. Stay classy, Liberty Mutual!

All I can say about Liberty Mutual is RUN... Find any other company but them... Your insurance will triple after the original time and they basically just laugh at you. Then, I cancel the insurance and they have sent a request to collections for over $400.... They are CRAZY.... It is ridiculous to do people that way... A bunch of thieves is all they are... Go anywhere else but Liberty Mutual. I wouldn't even give them one star if I didn't have to..

I'll start off that I had Liberty for close to ten years, well they decided to pull out of California and cancelled me and sent me to their sister company Safeco. I get the whole problem with CA but what they don't tell you is that Safeco is quite a bit more expensive and when you Transfer you have to double pay the first month plus the last month with Liberty. Really poor policy's, learn how to speak another language other than English if you want to talk to someone on the phone, and when you do don't expect to get it resolved. A great way to treat a ten year customer who has not even been one day late.

LUDICROUS! Liberty Mutual charged me for vehicle rental coverage for a vehicle I requested to be insured under storage-only insurance. This was a policy change I requested approximately a year or so ago. Why do I need rental coverage on a car in storage that I don’t drive. I was told I could get a rental car, with the coverage, if it was damaged while in storage. I don’t drive it so why do I need rental coverage. They told me I had to verbally request rental coverage when I changed my policy because rental coverage was on my original plan. I was not told it would not be removed and not asked if I wanted to remove it. Utterly ridiculous. I feel scammed.

If I could give it -100 stars I would. This company is unethical and is just purely evil. They manipulate you, especially Paige **. Avoid at all costs. They don't care about you and just want money to power. I'm thankful I left asap and returned back to my insurance.

I’ve been with Liberty Mutual for YEARS for both of my cars and my house and renters over the years and they have gone DOWNHILL fast. No support for their loyal clients and close to impossible to get an actual human on the phone these days. Did not help me when I had a windshield replacement done under their policy that was totally mishandled. They left gaps in the windshield so it rains into the car, it rattles, they damaged other parts of the car while installing and they told me I have to pay out of pocket to have it fixed or go back to the guy who did the bad job and have him “fix” it even though he’s had my car for 6 months for a repair that should have been one week and he is not capable of doing this job correctly!

Horrible company, they lie to protect their corporate clients like UPS. Stay away and PRAY you never get into an accident with someone who has them. The claims person I spoke with literally admitted what they were saying made no sense.