Liberty Mutual - Auto

This is terrible customer service company. My insurance was in automatic payment my back return the money about 2 times. The mutual insurance did not contact me via text, phone or email to let me know I did not pay it and my bank return the money. They say it is my bank obligation to let me know. I don't recommend this company. It is their obligation to respect me as a customer and let me know if it is not pay when it supposed to pay. Now they want me to pay extra 25 fee. And I just knew about this problem because I contact them. I really don't recommend, the customer service needs to be improved. They are rude as well. If the company don't improve the customer and services it will fail.

I have been a customer with Liberty Mutual for 6 years and was disappointed to learn that they will not renew my policy because of a speeding ticket on my spouse and a minor scratch I was liable for a year ago. Isn't this why customers purchase insurance in the first place? Feels like a scam: they will take your money as long as there are no claims. As soon as there is a claim - they are no longer interested in your business.

Worst Customer Service. I spoke to Lu at Sales department and after 10 min of conversation she hung up, then I called back and spoke to Juneau and after wasting 30min of conversation they quoted me double of my renewal premium and as soon as I told Juneau about it he hang up on me as quick as I could not even complete my sentence, What a rude Customer Service. I'm glad that I did not switch to Liberty Mutual. I rather stay with my current car insurance and get peace of mind than this unprofessional customer service of Liberty Mutual

I am not too happy with Liberty Mutual. They are ripping people off. Not a good place for car insurance Or house on anything. They ripped my family off & right by Christmas too so my little ones can not get a good Christmas cause of them.

I went online to pay house & truck insurance like I do every month but this time Nov 20 2022 it wasn't showing on my acct. I was paying every month without knowing payment wasn't being accepted. I received a $150 credit from them on July 11th, 2022. I called them. My car insurance was paid up they said. I didn't know why so I also asked about the house & truck insurance and they said it was paid for that month but would be due the following month. All 3 were to be on one bill when I set this up in Feb but they said it couldn't until car insurance was done with its contract so I have been paying 2 bills with one on automatic payments.

Please record your interactions with ANY of their employees. They will lie to get you to sign with them. Later, they will increase the premiums and claim they have no record of conversations they had with you. Claim they fixed a problem only to say they never heard of it. Not good people.

They promise to help you until you want new parts, used in the repair process of your car. They Bully you using letters to intimidate, and cohesive you into going to the cheapest shops, then they only allow a small percentage of coverage to get the right job done, this is after, their policyholder hit You with their vehicle. You're the Victim, and you're treated like a prison inmate. They are dishonest, unethical, and disrespectful. It takes 30 days to get a simple 1,600.00 and the process is messy. Liberty Mutual is not a company to will stay in business for long. They do not have a value, respect, dignity, or integrity in their company and employee ethics.

Safeco Liberty is attempting to steal over $2,000 from my family by devaluing our vehicle. I am a Gulf War Service-Connected Disabled Veteran and recently diagnosed with a VERY rare lymphoma due to chemical exposure during my service. The last problem my family needs is entering conflict, fighting an "American" business. Safeco-Liberty Insurance, is a dishonorable "American" company. Two months ago, my wife was involved in a collision in our 2007 BMW 328Xi. It was the other driver's fault, Liberty deemed our vehicle a total loss and their insurance adjustor (de)valued our BMW, which had 190,000 miles and great condition, at only $4,155. So, we went through the other driver's insurance, who appraised it at $5100. That's almost a $1,000 difference!

I was a victim of an accident where the other party admitted fault. Decided that did not want to sue because the insurance stated they would fix my car at any given auto shop. At the very start of the claim, Safeco/Liberty Mutual was very distant and not at all communicative with me about the process. I had to initialize everything with everyone in the process except the auto shop was impossible to get in touch with. Finally a month or more later I was able to get my car in the shop and they helped me to even get a rental car for work. I live paycheck to paycheck in these hard times and need a car for work every day.

I started to feel our $8000+ auto policy was really high. I called and they wouldn't budge. With a 20 year old car on it we asked to reprice without the car and it went higher. So I called 4 other companies and ALL were in the $2000 a year range (within $100). So basically we have been policy holders for auto since 2007, 15 years. (And home and used to have boats, 2nd home and an umbrella policy). So cannot tell but seems like we have been paying $6000 extra for at least 5 years maybe longer. SHOP SHOP SHOP every year because we became complacent and never looked around again til now. Prices for our other insurance was quoted much less as well.