Liberty Mutual Car Insurance Reviews

Customer for 6 years total, when they abruptly rewrote my police two months into it, and more than doubled my premium! I spent months trying to correct and finally got a gentleman who helped and assured me my premium would stay at the normal “pre rewrite rate.” Two months later? They did the same thing. My payment is $400 more per month now, and they’re just now telling me the reason this all happened was because “they had an It issue which deleted my original policy and they had no choice but to request a new one and double my premium.” Kind you, I’m insured for the same amount of coverage as the old policy. Actually, everything was the same as the old policy except for the price…. So go figure. Crooks. Now I’m having to find an attorney to fight them or I have to sell or lose my house. Do not ever give these people your money.

I requested roadside assistance at 5 o'clock in the morning reporting I was locked out of my car and couldn't get my worked stuff until the car was unlocked. I received a message saying they would be there in 65 to 95 minutes, then another saying 50 more minutes, then another saying 45 minutes. I was standing out in the cold and missed out on 4 hours of overtime pay. I finally had a friend come help because after 4 hours nobody had shown up. Roadside assistance and customer service to remembered lost wages was absolutely horrible.

I had an extremely frustrating experience handling a total loss claim with Liberty Mutual/Safeco and will not be continuing with this company after this claim is closed. The biggest issue throughout this process was communication, lack of transparency, and lack of attention to detail. I repeatedly informed my adjuster via email that I was surrendering my totaled vehicle to Liberty Mutual. The tow company had already picked up the vehicle, yet the payment portal still incorrectly reflected the LOWER “owner retained” payout amount, deducting over $4,000 in salvage value as if I were keeping the vehicle. I had to personally review the settlement documents myself, identify the discrepancy, and continue following up to get answers. At no point was the situation clearly explained until after multiple emails and unnecessary stress on my end.

Refuses to pay for needed repairs and no customer service. My New Lincoln Navigator (9-months old) was rearended by a pickup and shoved into another pickup. No fault crash and the four other vehicles involved had little or no insurance, so I claimed it thru my policy. It was challenging to even get to speak with a real person, I had a $500 deductible and ended up having to pay over $3,000 to get my car back because they would not pay for the repair time necessary and would not pay the full cost of getting all the safety features back to original condition. The adjuster and estimator were out of state and never looked at the vehicle and refused to pay my dealer recommended shop because their "time" for repair was different and would not pay the cost of getting all the sensors and electronics reprogrammed.

To Whom It May Concern,

This is a terrible company with nice ppl working for them. My policy was cancelled due to someone else filing a fraudulent claim against my stepdaughter (who was on my policy). I got a new policy with State Farm for half the price. Then I get a bill in the mail for the remaining of my policy that they cancelled. You can't set up a payment plan, can't use the app or website and good luck finding a human to talk to. At this same time my mother is dying from cancer and I'm one of her main caregivers, she then passes away 2 days before my payment was due. When I finally reached an actual human to ask about payment options I was informed I have none and I would be sent to collectors. They did at least say sorry for my loss but we can't help you. Don't expect a company with any kind of heart or soul with Liberty Mutual, don't let the cute commercials fool you

I had Liberty Insurance for my car. One day I got a ticket for speeding. On my next bill with Liberty, my bill increased by close to $200. I called them, and that's what Liberty told me. The guy on the phone also said for the next 3 years, I will be paying $200 extra for each year. I told him the police already punished me and I should be punished like that since it was my first speeding ticket. He didn't care, so I cancelled my insurance. Beware drivers, Liberty are greedy crooks.

I called Liberty Mutual’s RightTrack program today and spoke with Oscar. I was asking about driving weekdays from 3 to 5 pm and how that is counted against your driving score. As the recorded conversation progressed, Oscar informed me it was OK to mark some trips as passenger even though I was the driver. This is insurance fraud. INSURANCE FRAUD IS A SERIOUS CRIME IN NEW JERSEY AND PERHAPS OSCAR NEEDS TO BE RETRAINED!!!!!

Liberty Mutual are thieves. I was quoted an original price of $1,150 for my 6 months. My 18 year old daughter pays her insurance. They keep adding her a driver and are saying I owe $798 for her when I did return it. I had spoken and received it. It looks to be changed because I did electronically sign it. I returned it but they had changed my amount again saying I didn't sign it and refuse, REFUSE, to remove these months of coverage for her. They are totally unrelenting and against their customers. Stealing $800. I will not pay it.

I got hit by their client and they didn’t do any of the leg work and all they did was fight to get the cheapest parts possible on my car. Mira ** was the worst agent I have ever had to dealt with. She never answers the phone or returns calls. The rest of her team wasn’t any better. If you get hit by a Liberty Mutual client good luck!