Consumer Complaints and Reviews
I have had Liberty Mutual Auto since 2006. As of today, I was paying Liberty $500 a month for 3 cars. No more. I called to cancel my policy and was transferred to a case manager who would assist me. I was informed that my current premiums were base on "the old rating system," and that they would be happy to quote me a new premium using the "new rating system," which they assured me would be very competitive with my new insurance company. I explained to them that I was VERY disappointed to learn that there was two tiers of customer service, and that canceling my policy was the way I learned about it. I thanked the rep for finishing my cancellation. It must suck to be them.
I had auto insurance through this company as an AARP member and put my son on the policy. I was unaware that my son had two tickets. This company increased my auto insurance by approximately $1000 monthly for the two vehicles and refused to remove my son from my policy without proof he had his own policy. The increase was more than both car payments combined. The policy was canceled and the cost of insurance with the subsequent company resulted in a $500 annual decrease. My son obtained insurance on his car for a reasonable rate too. I will never seek coverage by this company again.
I've been insured with their company for four years. No claims, perfect drive record, excellent credit and very insurable cars. (Tahoe, Suburban, and two Escapes). My policy renewed first of November and premium went up over $100/Mo. When I called to ask why, they had no explanation. Went with another carrier (Pemco) for $150/Mo. less than my new premium with Liberty.
If I could give a negative rating, I would. I was hit by a Liberty Mutual customer who ran a red light. Once I was assigned a claims representative, it was impossible to get her on the phone, and I couldn't even leave a message because her voicemail was full...? Obviously not very professional. At some point after about a month of waiting around and nothing happening, they put a new person in charge of my claim without notifying me. Once I finally figured out who I was supposed to be talking to, I couldn't get him on the phone either.
I talked a random claims person into giving me the name and phone number of his manager, and (big surprise) she wouldn't answer the phone either. When I finally got her (because I called multiple times, not because she actually called me back), she said she would call me back within 30 minutes. Hours later I tried to call her and of course got voicemail. I have gone days and even weeks without receiving a call back from Liberty Mutual, no matter how many times I call.
Never in my life have I dealt with such ridiculous customer service. I have been driving a rental car for a month and a half and am still waiting on something to happen. I don't know if this is how they treat their own customers, but I do know that NOBODY deserves to be treated the way I have... especially after a wreck that was not my fault.
I was with Commerce insurance over ten years. 2013 shop for low rate insurance, find out lower rate from Liberty Mutual. After insured with Liberty for last three years my premium keeps going up more than I was before, decide to shop other insurance. Found low rate insurance. They canceled my insurance from Liberty to the new one. Unfortunately Liberty Mutual send me a bill of $440 for me canceling their insurance. Called several customer service representative. No one could tell me why Liberty mutual charge if their customer not satisfy with them. One customer service representative told me it is Liberty Mutual policy but they don't tell their customer when sign in to new premium.
How do I know I can trust these reviews about Liberty Mutual?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Actual experience with Liberty Mutual. I've had my car & home insurance with Liberty Mutual since 1991. I have recently had issues with confusion about the discounts when updating my policy in September. With much frustration with them, they finally admitted they had "lost" my profile for discounts. FINALLY I thought things were straightened out. Last week a RightTrack monitoring device came in the mail offering discounts from 5%-30% just for using the monitoring device for 90 days. I WAS suspicious to say the least! I went online for both positive & negative reviews. I spoke to my son who ask if there was a third party involved. After weighing out pros and cons I contacted the company via email & addressed my concerns and privacy policies. SILLY ME I said I would decline the offer for a FUTURE possibly discount without full disclosure. BINGO, they text me the next morning INCREASING my annual policy by 5%!! No if, and,or buts!
I contacted customer service, resolution department, & President's Service Team. They will not budge about increasing my annual policy!! I ask why & they all said policy was based on me potentially complying to the device!!! WHAT THE WHAT? I read their info to them verbatim. Very deceptive, deplorable, & on & on is how I feel about this company. They did respond to a few questions. They ding you financially if you travel in rush hour, make sudden stops, accelerate to quickly entering freeway & on & on. You can't catch a break!! Now WHY on God's green earth would ANYONE agree to this willingly!!! Liberty Mutual Insurance has proven to me that RightTrack monitoring device would truly be judge, jury, and executioner!!! BEWARE.
I was a Liberty Mutual customer until my policy renewal came in June. The rates went up despite the fact I had not made any claims. When I spoke with a customer service representative at that time, they were unable to reduce the rates, so I said I was going to shop around and cancel. At that point, I was under the impression my policy was cancelled. Cut to today, I received a notice from a debt collector stating I owed money. I called Liberty Mutual and after speaking to three different departments, no one could help me. I finally gave up. I'm no longer a customer and I hope they realize the lifetime value they lost in giving up a customer of 8+ years.
I had a liability claim through another company and was looking for Liberty to subrogate to get the full amount requested. They assigned my case to a poor English speaking adjuster that didn't seem to get what we were trying to do. He was bartering with me on the costs of the items from the liability claim rather than using the replacement part of my policy and subrogating it to get the money back from liable company. It was a bad experience overall and I decided to switch to a different insurance company that is better at handling claims that are fairly straightforward.
My wife had a slight accident. I am talking scraping the bumper of another car. Liberty called us 3 times for the claim testimony, the claims department did not have their act together. We mentioned who we spoke to and told our story over and over again. At the renewal of the policy they increased our premiums by 33%. I was shocked, after home and auto loyalty for over a decade. I am so done with these sneaks. We are telling everyone we meet stay as far away from this company as possible. Accident forgiveness is a farce. By the way if you want accident forgiveness you have to pay a premium. They don't tell you that in their advertising. Someone needs to nail them on this.
I was hit from behind by a young driver covered under his parents' insurance through Liberty Mutual. It's now almost a week after the accident and Liberty Mutual has yet to accept liability despite a clear indication on the accident report that I was hit from behind and he was cited for following too closely. I have a claim number and no response. The Liberty Mutual employee has yet to talk to the driver. Unfortunately I have to use my own insurance, pay the deductible and hope to get it back or keep waiting to have my car back. Liberty Mutual does not work to resolve issues.
Never buy auto insurance from them. They are terrible. Very rude and irresponsible customer claims representative. I had a parking lot accident. Even though I had the right of way and the other driver backed out into my car, they didn't pay for the damage. Please never buy auto insurance from them.
I recently moved to Texas and had my renters insurance moved over. After a few month or so I noticed they were still charging for me old account. After being on hold for 10 min, they said they had created a second account a long time ago without me knowledge. They said they would refund for the more recent error but not the older error. Be very careful with them and monitor to make sure they don't open extra accounts on you.
So I have been with this sorry POS company Liberty Mutual for a month. In the timeframe I have had the policy I have it to file an auto and renters claim. Let start with the auto: Filed the claim, got a claim number. Got a check for $100 and some change because of my deductible and they said it was cosmetic. Got a call. They are stopping payment on the check. Got another call. Got another check in the mail for the same amount. Did the rental and got my car to the repair shop.
The repair shop told me when they call to verify if I had an auto claim. They didn't have anything on file for me so I had to send the body repair shop my appraisal from Liberty Mutual, then they didn't leave any paperwork with the repair shop and the repair shop didn't even know my car had been dropped off by Liberty Mutual towing company. And then the rental company calls, takes money out of my account because the rental has had no payment on it so I didn't know they cut that off.
Ok, Let's go to my renter's claim: The reason for the claim being filed is due me and my husband going through a separation. From MPD they advised me when he left the first time on 8/19/16 after 24 hrs or more he can consider the home as abandoned. Ok so a few days later I am out with son because he was starting school the next day and I come home. Of course my items are gone. So I called and filed it, got assigned to a gentleman who was working with me. So he told me I will have someone come out to do a full investigation. Ok no problem.
From day one the investigator was something else. She came to the appointment early, I was coming from work to come home to meet her and she told my daughter if I hadn't made in so many minutes she was leaving. WOW. Then we did our meeting she ask her questions, takes pictures, do her recording, etc etc. So then she asked me to supply her all this documentation. Well she wanted a copy of my phone records to see how much contact me and him had. I sent that to her that Friday about a week later from when she came out and that Monday she calls and ask "What are these other numbers listed and why have they been called so many times?"
Then I happen to go online yesterday and see that my claim was completed the day before. Now they say someone is suppose to call you every step of the way. "Do you think I got a call?" Then my daughter says I got a denial: The reason for the denial is that he came into the home and my daughter was there when he came in. Mind you we told her that my daughter works overnight, she woke up and saw he had moved things. So also if you are married don't file a claim because he lived in the home previously, this is not a covered peril and my adult daughter was there. So the claim was denied.
I am so pissed off with their experience and the fact I have a premium coming up that I will make sure I can find another insurance after next month. I wish I could a negative star. I am also calling the corporate office their number is 800-344-0197. I was a victim either way no matter that it was my husband, the report was filed with the police department as burglary and still nothing. That is just wonderful.
I was rear ended by a customer of Liberty Mutual back on June 30th of this year. I was assigned the claims adjuster Jane **. I never heard from her until I called her to inquire what information she needed for my claim. She immediately got defensive with me that she had "tried to contact" me only once vs. my several attempts to contact her. She NEVER returns phone calls. After several months and daily calls to Liberty Mutual as to my claim status I said enough is enough and DEMANDED to be assigned to either her supervisor or another claims adjuster. Ms. ** lied to me about several items, namely her "attempt" to contact the tow yard where my car is held and when I would get my settlement checks.
I ended up doing her job for her and making the necessary phone calls that Ms. ** should've made months ago (the tow yard had put my title into the Archives dept. because Ms. ** NEVER called them). So the new adjuster put a call through while I was on hold. The adjuster elevated my claim because of the date in which the accident happened. The tow yard and the new adjuster got that problem settled quickly. I have filed a formal complaint with the BBB against Ms. ** for her utter refusal to do her job in any sense. I just spoke with another claims rep who, when I mentioned Ms. **'s name had replied "Oh yes, I had a complaint about her yesterday".
So I'm not the only one! If Liberty Mutual continues to allow Ms. ** to keep her job I would be very surprised. I've read other reviews on other websites regarding her inability to do her job, return phone calls, emails, etc. When a person needs the settlement money to purchase another vehicle time is of the essence. My new claims adjuster had NO idea that Ms. ** had literally dropped my claims and was refusing to do her job. When she looked at the date in which the accident occurred, she said "Oh! This happened way back in June!" Yes, it did. I'm waiting for my second check for the towing yard expenses and I'm done with this. If you get into an accident involving a Liberty Mutual customer and get assigned Jane **, do NOT accept it! Demand that you get another claims adjuster. Otherwise you will be just like I was...waiting forever for nothing to happen despite phone calls, emails, etc.
If I could have given Liberty Mutual ZERO STARS, I would have! I was rear-ended on 1-15-16 by a driver who was operating a borrowed vehicle (his mother's car) with a SUSPENDED LICENSE and "high". He totaled my car, rear-ending me on a RESIDENTIAL street, 500 ft. from a traffic light and 600 feet from a school, at 3:00 pm on a Friday. He hit me with such forceful impact that he put me up on a residential lawn, 2 ft. from a wrought iron lamp post. The rear frame of my car was bent beyond repair. I was injured in the accident, suffering severe whiplash and contusions on my right elbow and left leg.
Liberty Mutual was my carrier. I reported the accident IMMEDIATELY to their Claims Dept. Long story short, it took this sorry excuse for a company TWELVE WEEKS to settle the claim! Phone calls & emails went unheeded. No answer... For weeks! I was severely injured... No car... And no response from Liberty Mutual. This company is HORRIFIC! Do not believe their commercials! All they care about is the premium money. I was victimized twice: once by the driver of the other car, and 2nd, by my own insurance company. These people are REPREHENSIBLE! I am doing all I can to dissuade anyone from ever doing business with them. STAY COMPLETELY AWAY!!!
I was stopped at a light. Liberty Mutual's female client drove across three lanes of traffic, causing one man to slam his brakes on his truck which then slammed into my car and total it. They both received tickets; I did not. The guy's insurance company was also Liberty Mutual. There was no question who was at fault yet Liberty Mutual sandbagged me and wouldn't answer any calls and would not pay. Not until I contacted the Department of Regulatory Agencies. Once DORA contacted them, they finally coughed up the money. Maybe they should quit airing commercials every 5 minutes and use that money to do the decent thing and pay out claims. Typical greedy jerks.
I was rear ended by a Liberty Mutual customer who was eating while driving. It was a clear liability case on their end however their agents took forever in completing the reports. Olivia ** has to be the worst agent I have ever dealt with. I think her education stopped about at the GED level as it took her ages just to get a claim going. Then they tried telling me that they would give me a "like" car for my Lexus and only offered me a full size. They are probably the worst insurance agency I've had to deal with.
I've been with Liberty Mutual for a couple of months only and I joined the RightTrack program. The one where they give you up to 30% discount for good driving. Well sadly to say, they are full of bull on that. I was told in the beginning that I could get 20 to 30% discount with my record of driving. Well my percentage meter has not moved from 15% since the day I started. So I called a rep and the relayed my concerns... that s.o.b. told me in order to get anywhere close to 30%, you pretty much have to park your car for 90 days... WTF!!!! (where is my: Siri, give me the number to Progressive)
My wife's car was backed into in a parking lot. The Liberty client actually drove off, but came back after she noticed that people were taking pictures as she left. Liberty offered only about 50% payment on the required repairs. Said my vehicle want worth fixing. This is apparently a strategy of theirs, because they doubt people will sue them over less than $1k. This was the most frustrating experience that I have ever encountered dealing with an insurance company. Beware!!!
My parked car got hit by a city school bus. An estimate from my local Ford is $400. They offered me $138, said it's a used car. I can get a salvaged part for that price and they are only required to replace it with a "used" part and I should be thankful for that. So now I have to fight to get my car back to where it was.
Used Liberty Mutual for over a decade to insure car and home. Never had an accident nor made a claim on either. Bought a new car (with a higher safety rating) and was quoted +$400 more per year for the same policy coverage. Disgusting. Immediately cancelled the policy and went with Progressive at a lower rate. Liberty Mutual has behaved like a spurned lover, and made it extremely difficult for me to collect on overpaid premiums. Their customer service is the poorest I have seen and I am in the sales business. Despite having promoted this organization through various public events for many years, I would never recommend this company again.
Very upset with my experience with Liberty Mutual. I did have bad luck and got into 2 fender benders this year. When I got into the first accident, they raised my policy amount. When my second accident arose, I only had about 3 months left on my policy, but they raised my payment astronomically! (It was already too much that I was paying after that first accident too.) I paid the increased amount for these 3 months, only to receive a letter that they will not renew my policy the next year. What is insurance even for then??? They just really stuck it to me, and squeezed my pocketbook those last 3 months especially. Wish I would have got out sooner... (Oh and bad customer service too).
I have had my auto insurance with Liberty Mutual for almost 20 years. One minor accident last month and they will not cover all the damages. I had never had an accident, however my wife was involved with an accident approximately 12 years ago where she was hit by a construction vehicle (back hoe). A few weeks ago she backed into the house with a new car. The car was covered but the damage to the house was not covered. I have been paying premiums for 20 years that supposedly include property damage coverage but Liberty will not honor that part of the claim. And the thing is that the damage to the house was minor, approximately $500.
It seems the house is responsible for being hit by a car. Liberty says that since I own the house it should go under home owner insurance. They know no one in their right mind would make a claim for $500 under home owners insurance. The deductible is that high. I will be leaving Liberty Mutual as soon as possible. I would advise others not to get their coverage from Liberty Mutual as well. They DO NOT COVER what is written on the policy.
Stay away from Liberty Mutual. My husband and I were with Westfield Insurance company for 20+ yrs. I switched us to Liberty Mutual to save some money. Big mistake. We received a letter dated 3 weeks prior, that LM was not renewing our auto insurance effective in 2 weeks! My husband had 2 minor fender benders and I was rear-ended by an uninsured driver in that year. Although I was clearly NOT at fault, that accident was being held against me. So 3 accidents in one year and you are out, even if not your fault.
The woman I spoke with was very matter of fact and mentioned that I was hit by an uninsured driver and "the company had to pay out because that driver did not have insurance or $". I explained to her that we also had our house insurance and our daughter's apt. insurance with Liberty Mutual. And as I received this non-renewal letter just 2 weeks before our insurance would expire, I asked her if she could ask for a reconsideration with a larger premium. She told me she would call me within 48 hrs. to let me know. Never called me back. Once this happens to you, it is harder to get insurance elsewhere as LM informs other companies.
We are now insured by Progressive and it is expensive but I am happy with them. I also let Liberty Mutual know that we were "not renewing" our house insurance and moved that to Progressive. My daughter's apt. insurance is still with them, but as soon as she moves, I will cancel that. This was, by far, the worst experience I have ever had with an insurance company. I can't imagine what they would be like if you had a major accident. Their commercials literally make me sick. Yes, do your research on them as illustrated by all the complaints.
I've been with Liberty Mutual for 3 years, and once this claim is complete I will be running for the hills. I've never had to deal with such incompetence trying to file a claim. I feel like I'm dealing with some mom and pop shop. I still haven't been assigned an adjuster. They use an outsourced company to go out and survey the damage to the car. Won't give me a straight answer on anything. Just terrible service all around. I can't wait for this nightmare of a claim to be over so that I can go with another company. I used to be with Progressive and they were a pleasure to deal with. I switched to Liberty to save a couple of dollars and man do I regret it!
Called in to get a quote. Pressed "1" to speak with someone. Someone picked up, I could hear them breathe, but they would not speak. Had to hang up and call back and push "2". Spoke to that operator, and she transferred. That operator gave me a quote of $100.00 more than I'm paying now! He indicated that they would give $100.00 discount for direct debit. Also $40 discount for home. Makes no sense! DON'T WASTE YOUR TIME WITH THIS COMPANY! Just read all the reviews! Their commercials portray saving money... BS!!
Great team! Liberty Mutual/Reston VA office has really great customer service. My agent helps me and explains in detail the different coverages that are offered and how it will affect me. I would recommend them to anyone.
On 2 February 2016, I was hit while driving on the freeway by a driver insured by Liberty Mutual Insurance Co. Their driver was issued a citation by the investigating officer. A witness statement was given by a driver who was behind him and saw him swerve into me. Liberty Mutual refused to pay my claim because their driver was contesting the citation. Liberty Mutual's adjuster, Nicole **, told me in addition to the driver's contesting the citation, they also could not get in contact with the witness.
After I got a copy of the Highway Patrol's accident report and faxed it to them they then refused to accept my phone calls and didn't make any attempt to call the witness. The day before their driver's scheduled court hearing, he entered a guilty plea and paid his fine. Subsequent to that, Liberty Mutual still refused to pay for the damages to my totaled 2012 Avalon Limited. When we called the witness to the accident's phone number listed in the accident report, she answered her phone on the first attempt. She told us that the number was her cell phone number and that she always answers it and if she missed a call she returns any calls missed. She had no record on her cell phone of any missed calls from Liberty Mutual. How does a company like this remain in business with this kind of track record?
I was involved in an accident 05 August 2016 were I was T-Boned by a 17 year old driving a BMW. I was driving a Ford Escape and there were no injuries. I contacted Nichole ** with Liberty Mutual. Her tone, lack of empathy and misrepresenting what had been discussed has been nothing short of adversarial from our initial contact 08/08/2016. Need I point out Liberty Mutual’s client was 100% at fault and they contacted Liberty Mutual Friday 08/05/2016 informing them of the accident? I was able to obtain an estimate that same day. Further I offered you a copy (PDFs) of the estimate and the accident report Monday 08/08/2016. Nichole adamantly refused and insisted on following her script without empathy or consideration to the victim.
Estimated damage from 2 repair facilities was $5600.00. The repair facility they recommended under their rules was $3600.00. Needless to say while I was there 2 customers were complaining about their repairs and the estimator gave my vehicle a cursory review at best. Liberty Mutual insists on using salvaged parts from vehicles flooded in Louisiana and the cabs in Chicago with all of the bullet holes.
My only motive was/is to facilitate a seamless repair of my vehicle, your tone and attitude has put me on the defensive. Nichole ** with Liberty Mutual stated “I have requested numerous times that you let me know which day and time will work for you.” This is what she wrote, “As discussed, please do not just go to the shop without allowing me to schedule the appointment as it can delay the process here internally and we want to get you back to pre-accident condition as quickly as possible.” Key words are “let me” that was Nichole. I chose to wait and wait. I finally just got 3 estimates. I have an email trail from Nichole ** with Liberty Mutual that has one contradiction and misstatement after another. She doesn’t read nor listen well.
My vehicle is now a 2 seater rather than a 5 and we have 2 toddlers to deal with and all of their stuff. It also leaks in the rain. We need a rental SUV until at least mid-October when repairs may be completed, which is 8 weeks. I point the rental out because there is an issue with weekends and Nichole has drag her feet. Also Nichole ** with Liberty Mutual has refused to reimburse me for police accident reports, mileage, etc. And then there is the issue of Diminished Value. Note our vehicle was bought new has low mileage, all service records garaged and not a ding, dent or scratch. Stay tuned. The saga will continue.
A car backed into my scooter. She left a note and I retrieved her information the next day. She damaged both sides of my scooter and impacted the steering, making it unsafe to operate. I contacted her insurer, Liberty Mutual, and they left me a voicemail later that day. I reach LM's voicemail later that day (Monday) detailing a great time to reach me the following day within the time limits the representative outlined in her voicemail. No call. Wednesday, I leave a second voicemail. No return call. Friday, I leave another.
The following Monday I somehow get Kristen on the phone. She is cranky and repeats back my details of the damage poorly. She doesn't understand that a scooter doesn't technically have a "passenger side". She doesn't know of any repair shops that repair scooters and tells me to figure it out myself. I tell her I do not have time to call around. I list off the ones I know and she tells me I should call her back the next day after I've called them.
I call around and every shop owner is appalled they're making me call. It's their job! They empower me to get my personal insurer involved. I start CC'ing him on every email. Kristen starts doing her job now. She's also more irritated. She tells me the ONLY SHOP THAT WILL FIX MY MODEL is too expensive. I tell her to do her job and find a cheaper one then. She decides it's okay at that point. My scooter is unsafe to drive (and the shop is in a suburb where it is difficult to find a route a scooter can drive to) and I give her a time period that would be best for the tow company to come pick it up.
They outsource the tow to a third company. The third company is attentive and kind and wonderful and I think my luck is turning around. The first tow company they find's flatbed is out of order and is a no go. So they find a second (Loyal Towing of Portland, OR). They give me a pick-up time of 11am, which is two hours in the future and workable with my schedule. At 11:30, they haven't appears. I call the tow company directly, telling them that they are late and I need them to show up before 12. They tell me they "don't give a **" and hang up on me.
I call Liberty Mutual in tears. I'm going to miss my doctor's appointment. I'm going to miss an afternoon of work (having already missed the morning). I am frustrated and angry and offended. I don't want this tow company to come to my house, touch my property, for obvious reason. LM tells me it's my job to find a tow company if I don't want the one they sent my way. I retort, no, in fact, it is their job and I want to speak to their supervisor.
I leave a voicemail to the supervisor. The third party company that found the tow calls me back and apologizes. They also apologize for Liberty Mutual, saying they are yes, in fact, this awful to deal with. My wonderful insurer found a tow company he approves of, and the third party company hires this out-of-contract tow company and send them my way. (This third party company was wonderful.)
Liberty Mutual Supervisor calls me the following day and leaves a voicemail telling me I can call her back when I "calm down". She leaves an extension number that doesn't work nor does she pronounce her name clearly enough that I can search for it in the system. When I email Kristen and tell her to have her supervisor call me back, what's-her-face is on fire. She goes full-on Trump and doubles-down on the rudeness. She doesn't owe me an apology. And her supervisor (a Stephanie mentioned in another review on this site) will just refer me back to her when I complain to her.
I leave Stephanie a voicemail. It's been 7 hours and I haven't heard back. I complain to the company's Twitter account and receive my first "apology" from LM directly. But I won't actually hear from a real human being for 1 business day. More than just the victim of a no-fault accident, I am also a potential customer to any insurance company. Spending one molecule of compassion on me is worth more than any ad buy. Liberty Mutual, I'm going to complain until I have a hand-written apology from your CEO David Long.
Matthew BrodskyInsurance Contributing Editor
Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.
More about Matthew→
Liberty Mutual - Auto has been insuring American drivers for more than 50 years. Their excellent financial rating demonstrates their ability to meet policy obligations in the event of an accident.
- Quick quotes: Start a quote in seconds and walk away with coverage in just a few minutes. The entire process is available online.
- Online policy management: Change, renew, upgrade or cancel a policy through the intuitive online user dashboard.
- Low down payments: Many insurance companies ask for a large portion of the total insurance premium up front, but Liberty Mutual - Auto offers low down payment options to as many drivers as possible.
- Saved quotes: For those who don't have time to finish collecting a quote, there is a quick save function that allows them to recover their data at a later time.
- Convenient claims reporting: With both online and telephone claims reporting options, policyholders can use the method that is most convenient for them.
- Best for New drivers, rate shoppers and multicar households.
Compare Auto Insurance
Liberty Mutual - Auto Company Profile
- Company Name:
- Liberty Mutual
- Year Founded:
- 175 Berkeley Street
- Postal Code:
- United States