Liberty Mutual - Auto Reviews

Bill climbed till I had to change companies, then they sent my information to a collections agency and not even a month has passed just to collect $41.67, I have never seen a company do anything like this.

Buyer beware. If you can’t buy a policy online, don’t bother. I probably called 10 times this week to buy a policy. Even called the local agent with no response. Literally everyone I talked to after I sat on hold for 30min with no one responding put me on hold again. They lie to you that they are transferring you to another department, but I found out from my last call that it’s a broker. Fun knowing God knows who has all my info now.

You don't truly know if you have a good insurance company until you need them. With Liberty Mutual, we were involved in a minor accident and Liberty rented us a vehicle while ours was being repaired. But when they learned that we were able to drive the vehicle to the body shop (with fender loose and tire rubbing), they cancelled the rental car and charged us for it saying the car was "drivable." All of this transpired via chat -- no agent to talk to. Pretty disappointing.

I would really recommend for Liberty Mutual to take better time and deeper thought before they just make any decision. There was a miscommunication and I caught the issue, but when I called LM, I got the run-arounds and to where the phone would ring constantly and you talk about frustrated!!! They promptly took fault for a fender bender that was NOT my fault. When someone turns left into your car when they turned off of their street driveway as your fault is beyond me. Technically, I look at it as though they got had. Yes, LM's rate have skyrocketed ridiculously-- along with all else, I suppose, but I have no other real problem with this company. They also just need to make it a little easier to get through to someone when we call in to them.

I have coverage for my new model BMW and another brand vehicle through Liberty Mutual after receiving recommendations from BMW to use them for parts replacement. My son was in an accident with the other brand vehicle and that is when I learned (through claims) that I would not receive OEM parts. This had me concerned as I was never aware of this when writing my polio nor did this happen to me with other insurance companies prior. The claim’s adjuster, Shane **, told me that my policy stated that it does NOT cover OEM parts for my other vehicle but I would for my BMW due to the “Infinity Program.” And therefore, he refused to sign off for me to replace my parts with OEM parts and only with aftermarket. I could not find that in my policy so I then reached out to customer service multiple times as well as the policy department.

Awfully and disloyal. When I first got Liberty they did advise me to download the driving app. Based on my driving I will get a discount so did that. After three months the driving decision came back as excellent but no discount. After 6 months they did increase the policy. Not by much so I just said it's ok. After a year they did increased it again but this time they went to town LOL. I called and asked why. The lady after checking my policy said I don't see any reason. There's no incident it any ticket so I'm not sure why was her answer but I have to double check and so she did a few a couple of minutes she comes back and the reason for the increase was the inflation. She said LMFAO. And so I did cancel my policy and will never see them again. Thanks to their stupidity I got to know them with my auto insurance only.

Before purchasing my policy with Liberty Mutual. I was advised by sales associate to download the "right track app" in my phone for 3 months since I was a safe driver with the promise I was going to get up to 20% discount after the trial. It is something I did not want to do but I was convinced by the sales a. assuring me I definitely will get savings with my history record of good driving. All these time, was driving scored was "excellent" and 3 days before completing the end of the trial I had $268 in savings for the year premium. Suddenly the savings changed to $200, what happened? So sudden? But my driving score was still excellent??...

I am so disappointed in Liberty Mutual. I had been a customer for over 15 years when my auto insurance rates skyrocketed. No claims, no points - no explanation. I live in Florida, and when I questioned this increase they said “this is just how rates are in Florida now. You’ll find the same rates at other companies”. Two individual representatives stated this. I went to State Farm and they provided the exact coverage for close to half the cost. Liberty Mutual is a company that doesn’t respect their customers enough to simply be honest. Unacceptable.

I got a pretty decent discount through my university with Liberty Mutual. It actually helped me save about $20 a month when other companies' rates kept going up and up even with a "loyalty discount." Then I purchased a newer vehicle. My bill went from $54 a month to $195...quadruple the amount I was paying for adding a new vehicle on. This did NOT include a multi car discount which should have been added to the plan. When I went to cancel the plan after finding better coverage (WAY lower deductible, towing and rental car included which I didnt have before) for $140 for both vehicles the bill sudden jumped from $195 to $305. ** is that about??? They added every ** charge they could to me canceling my policy.

They do not care about you and will rip you off at every chance! Had a car, a Suzuki sx4 tiny little thing wanted to charge it as a suv, Over 400. ** seriously. So I changed my insurance, got a new one (for 250. RV, car and homeowners insurance under 250.) But the ** continues, they didn't discontinue my rv insurance and kept taking it out of my mom's account, for over 6 mo. Called them on it and they gave a refund... of 170. So in short, do not ever EVER trust them to have your interest at heart.