Liberty Mutual - Auto Reviews

Horrible company, they lie to protect their corporate clients like UPS. Stay away and PRAY you never get into an accident with someone who has them. The claims person I spoke with literally admitted what they were saying made no sense.

I do NOT recommend Liberty Mutual Insurance. Their customer service is the worst. I called for an auto ins quote as my current policy is up for renewal. Not only was their quote $230 more PER month than my renewal (no accidents, no tickets no other drivers, I'm over 40), but when I asked why, they said "If you don't like it, go somewhere else."

In 60 yrs of life I think this is the worst customer service, 1 step above Comcast. I was hit by a driver who has Liberty and I have had to spend over 10 hours so far trying to get my car fixed. I’m assigned to a claims person that just lies to me saying she’s going to do something and does not. She is so inept at her job that her voicemail says she’s out of the office until Tuesday for the Holiday weekend, Well today it's 4 days later and even that’s too difficult for her. When you can the system there is no way to get to a live person. The only way I could do that was to say I wanted to get a policy with them. THE WORST CUSTOMER SERVICE.

@LibertyMutual it’s been over a month I filed a claim. Can’t get a call back on status. Adam promised a call back then treated me like I stole my own items asking for bank statement, how much I spent in the house. If my house was in a ** neighborhood I wouldn’t be treated this way. I have provided statements, receipts, pictures LibertyMutual Can Anyone please help me? I have provided police report copy of receipts of items from theft. Now they want bank & credit card statements. I am at a loss. It’s been over a month since I filed this claim. Never filed a claim before & I’m being treated like the criminal.

This is the worst insurance company. Avoid them, even if they're the cheapest. I used to pay my premium every six months and forget about it. One day I got a letter from the DMV saying I was uninsured and had to pay a fine. Surprisingly, they canceled my policy a month ago due to a computer error, and the notice they send ended up in my junk mail. After a call they said a supervisor could reinstate, but no one called to reinstate my policy. I demanded a refund and an explanation, but only received the refund. Now, I'm paying a higher premium elsewhere. Stay away from them.

As a small business owner, I am extremely disappointed with Liberty Mutual’s approach to auditing and billing practices. Despite our diligent efforts to maintain accurate records, we were hit with unexpected charges following an audit. The process was not only opaque but also felt intimidating, with constant pressure to accept their findings without question. Their lack of transparency and poor communication has made us question their commitment to supporting small businesses. Instead of partnering with us, it felt like they were more focused on extracting additional fees. I would strongly caution other small business owners to consider this before choosing Liberty Mutual as their insurance provider.

After a head on collision, where I barely escaped a certain death, Liberty Mutual decided in August 2023: We are accepting 20% liability as our insured driver had the last opportunity to avoid the impact and failed to take evasive action. Four months later, in January, 2024, Liberty re-decided: You were found to be 100% at fault. And they refuse, or cannot, explain why. Was it because their insured driver took evasive action after not taking it? Or is it because their driver took the opportunity to avoid the impact, after not doing so at the time of impact? Is this how a respectful company operates? Does it deserve any respect and your money?

Worst service ever. Claims rep literally just hang up on me. Refusing to give supervisor phone number. Car was stolen and recover on April 12 2024. Adjuster drop the ball. Never retrieve the vehicle. Now the tow pound suing me for the charges!!! And Liberty Mutual just ignores it!!!!

Once a good company is now garbage!! Go with another carrier!!! I was with them for almost 10 years with perfect standing and no claims. They cancelled my policy because they wanted to increase my business policy!!

I was in an accident where we collided on the front left side. The impact caused my tire to turn inwards, bumper damage, and cracked my windshield. They denied the claim to fix the windshield, stating that it was impossible for a break like that to occur unless there was damage to the hood of the vehicle. The adjuster, Anthony, stated that it happened on a different occasion and that I was lying about how my windshield cracked. He was very rude and demeaning! They also do not pay auto shops at their hourly rate which causes the customers to cover the difference. They made an already stressful situation worse. I do not recommend this company. Please do your research. They may be affordable but you get what you pay for.