Liberty Mutual Car Insurance Reviews

We paid financially for years without needing to use insurance. After watching commercials that promised lower prices we decided to give them a try. The representative did all the work of changing over to their insurance which was very helpful. We have been happy ever since. Then suddenly we bought a new car and had an accident. Liberty Mutual was right there. They helped us through a difficult time and paid off the car. We would like to find the same good coverage with Home insurance. Unfortunately that department was not as accommodating. They sent people out and did nothing. Other than that, we love Liberty Mutual.

Absolutely great experience! I like the decent prices and great customer service from Liberty Mutual - Auto. It was very easy to enroll and also I have roadside assistance included and it's still cheaper than my previous insurance company. However, they could have a better app. I am enrolled in the safe driving discount program and am being monitored. I would really like it if the results were available on the app. It would make it easy to see how I'm doing. Nevertheless, the purchasing process was quick. In just a few short minutes I was covered. I like things that do not take all day to take care of. I would recommend them to anyone!

Liberty Mutual - Auto is helpful when you have questions. They make making a claim easy, when in an accident. And when you call and leave a message I have always been called back pretty promptly. However, the company seems like they don't always care about the customer themselves. I'm about to switch to State Farm because Liberty Mutual has been overcharging me for years now. I paid more for year 2000 vehicle with no collision that all my friends with new cars. After I told my parents they were being overcharged also and they had been customers for 25 years. But in the overall process of purchasing I would say it was all pretty easy. You just call to get a claim and they walk you completely through the whole thing. I don't like to shop for things I don't know about. So for once it was nice for someone to walk me through it.

I enjoy the easy access to my policy via email and website. There is a local office with willing beliefs when I have any questions about my policy. Although the office is only open part time and during my work hours leaving me to rely on the internet connection to conduct my business. But this was the easiest policy to set up, showing documents via email or fax it took less than an hour. There are continual rebates or discounts that are offered without my searching. I am shortlisted via mail to save even more money on my policy. However, changing anything on the policy requires lengthy phone calls. Sometimes being transferred between several departments when in the phone call. It would be better to stay with the local office.

The entire purchasing experience was very easy, fast and pleasant. I like every department I have had contact with. And when I dial their number I do not have to push 15 buttons to get to the right department so I can easily talk to the person I need to carry on with business at hand.

They are a great company that stands on their word. I like the price. No hidden fees at all. Nice people to work with. Plus they have an app for your identification card and that's really convenient to have. However, customer service could be faster. I'd like to speak to a human first instead of pushing buttons for this or that. Otherwise I have no problems with this company. The purchasing process was also quick and easy, it only took about 20 minutes to do. My agent was great and professional as well. They treated us like family. I always recommend my agent to friends and family. They make it painless.

Easy and quick overall. Did purchase all online and did not have to talk to anyone on the phone. Simple and expedient. Cheap insurance. Good customer service. Does not bother me with additional upselling or random phone calls to check in. I like that as I just want to have coverage. Unobtrusive service.

Liberty Mutual company was very fast and efficient in assisting me with a claim when I was struck by another vehicle. They helped me when I needed it and then made sure everything was reimbursed and my car was fixed like brand new. I feel that the price changed a lot when I was going over paperwork and asking about things I didn't see and my price about doubled. I feel that it was expensive but they did come through. I don't like that they quote you a low rate and that add on things a regular policy normally should cover. Not separate fees for everything. Go over your policy thoroughly to ensure everything you need will be covered.

It was easy signing up and getting everything I needed done. I had no trouble getting set up and paying my first bill. I just wish they were more proactive and called me to see how they could be of service. I am also only concerned with the price because if I spend too much I won't be able to spend elsewhere, like on groceries. If I spend too much on bills I will have no emergency money left. Should also have better prices and rewards for customer loyalty. Nobody values a good customer anymore. That's why customers keep looking for companies that will appreciate their business and reward them and make them feel special.

Just like their Homeowner's policy, Liberty Mutual will RAISE YOUR RATES every year. Maximum price for minimum coverage. They raise your rates by "nickel and dime-ing" on things that you have to fish for in your policy. Their prices go up an average of 25% a year even if your driving record is immaculate. AWFUL company.

Liberty Mutual is both easy and effective. I first did some research online. After that, I went to speak with an agent. They helped me compare rates and make my decision. In the end, I went with their plan, as it covered what I needed the most. Although the policy is great, it was slightly too expensive for my liking. I would lower the cost overall to improve the policy. Still, I am very satisfied with my policy. It makes me feel very reassured. This policy fit my family oriented lifestyle very well. This helps me sleep at night, knowing for sure, that not only me, but my family is safe.

Liberty Mutual is a very good company. I like that they have friendly customer service, that they are cheap, they're easy to get ahold of, they help you when you're down and out, they go out of their way and they do a really good job. Moreover, they're there when you need them. When I purchased my insurance, I went into Liberty Mutual's office and I sat down with a guy. He went through the papers with me slow and helped me with any questions I had. He also showed me the online application and how to do it. He was very nice and greeted me very nice. I'm very satisfied with them and I couldn't ask for more.

I have looked up different companies and requested quotes online. After picking the best quote I contact an agent in my area to sign all the necessary documents and get the policy started with Liberty. Accident forgiveness is the thing I like the most because I don't have to worry about my rates going up. Satisfying and no haste. But wait time for a claims are usually too long and there is a lot of being switched between operators. Feels like nobody wants to deal with your accident.

Overall, Liberty Mutual is a great company. They have fast and friendly customer service. I like my insurance because it is very affordable. The customer service is amazing. Their claims processing is hassle-free and accurate. Overall A+. I recommend it to all my friend and family. If you don't have it, you ate missing out on a very great experience. Get this insurance before you need it!

Liberty Mutual was easy to purchase and start but I wonder what it would be like to purchase it through the web. It would be very convenient. The customer service is very attentive as well. They have a great reputation and I have not had any serious issues with them. The rates are competitive with the other companies. But they don't have any discounts that I qualify for and the billing date for each month is terrible. I would like to change it but they won't let me and it's very annoying.

It is a great company and it has great customer service. Purchasing was kind of easy and hard but I got through it eventually. However, the company has a bad habit of replying late. For example if you email them or send a text they will reply 2 days later and if you call they never answer.

Purchasing the Liberty Mutual insurance was quick and easy. Even with adding a new vehicle on to the policy they don't ask for money up front. They also work with you on the day you want the bill to be due. I love this insurance company. It's the cheapest around and with great customer services. Auto payments if for some reason there is an error they wait 10 days and try again with payment! Very understanding people. Was iffy on them at first because I was doing it over the phone and didn't want to give my bank information out but I did after going to the bank and setting a new one and made sure the bank knew what was going to happen. They are amazing and will keep them until I die.

I decided to go with Liberty Mutual about a month ago. They provide a discount if you subscribe to their Smart Track program. I subscribed but never received an email to activate the service even after many calls to LM. My 2nd month's bill went up 15%. I decided to go with Another company. When I called to cancel, they told me I have to pay $30. For what??? Rep couldn’t tell me. I’m canceling two days prior to a month and they want $30... DON'T BE FOOLED BY THE COMMERCIALS. THIS COMPANY WILL CHARGE YOU UNKNOWN FEES.

Liberty Mutual is horrible and I'll never used them again. They cancelled my policy every month claiming that there was insufficient funds in our account, however this was untrue. Often they would take out double what they were supposed to, and still cancel the policy claiming it hadn't been paid. I'm very glad to be rid of them.

Liberty Mutual is very affordable and easy to navigate. Plus, it is very convenient, and meets all of my driving needs. Liberty Mutual cares about its customers and customer service is always available to help. However, I dislike getting through on the phone to speak with someone directly. My experience has always been great with Liberty Mutual. Any claim that I have ever had has been paid for. What more can you ask for from an insurance company? I would recommend to anyone who is in need of insurance.

Purchasing the insurance policy was very easy and the person who helped us out over the phone was really helpful. He got to do everything over the phone and by email. And what I like about this insurance policy is the fact that you get full coverage for a lower price than other companies and that you can finish the whole process over the phone or online. But I wish that they would cover the tow truck even if you are in a different state when your car leaves you in the middle of the road.

Liberty Mutual has given me a fast and easy experience of purchasing my auto insurance with an affordable plan that suits my needs. Unlike Progressive, who takes you through miles of red tape. I very much enjoyed Liberty's total car replacement. Just in case anything goes wrong or my car gets totaled, I can expect to get the full value of my car. But I would like to see them implement a free-14 day rental car in case of emergencies if your car needs to be repaired. It would be a great addition to their service.

I like their low price and very helpful customer service that answers quick and help you all the way thru to make sure they have helped you the best they can. They earned my complete trust with them as well. I love them that’s why I stick with them. They are the best insurance company. They pay out quick and they answer the phones quick. They are nice as can be on the phone. They rock and they are dirt cheap for their amazing service. I highly recommend them to anybody.

Liberty Mutual has discounts for safe drivers, they lower premiums annually if you have no incidents. I have had them for more than 2 years now and have had lowered premiums 2 years in a row. In addition, they have excellent customer service which they attend to my needs with no time wasted. I have had to contact them about my policy in several occasions. I would like them to add more discounts for young drivers since my daughter has her license now and she is young. But it cost more to add her on my policy. Overall, my experience with Liberty Mutual has been great.

What made me most eager to sign up for Liberty Mutual Insurance was that they will replace my car with a car that is one year newer than my insured vehicle should my vehicle be wrecked in a car accident. Their rates are reasonable and I was happy with my free online quote. I purchased my insurance online which was very easy. Once I received my free quote I was eager to sign up. I am pleased with my coverage and insurance rates. My online experience was really quick and simple and my phone experiences have been short but pleasant and sweet. The person I spoke to was very polite and knowledgeable and I did not have to wait long to speak to a live person. My overall experience has been very pleasant.

I had been with Geico for years but Liberty Mutual offered me a better rate and gave me a good multi-policy discount. They also have good roadside assistance. However, customer service slow to respond. Originally I got to talk to local representatives who were awesome but then they moved their call centers all out west. Overall I liked the low rate and coverage amounts. I also like there is local office to go when I first signed up that was convenient to take pictures of my vehicle.

The setup process was super easy. It took me less than five minutes. The website was very nice and functional and the plan we chose is awesome. They also have great customer service. I love it and I would do it again. Although, the advertising is really annoying.

I was with a different agent and was introduced to my current one. He got all of my information and then sent the quote to me via email. Then he followed up with a phone call to go over the quote. He found some additional savings and everything went smoothly. I like that I have my own personal agent. Anytime I need anything I can call my agent and he answers all of my questions. I do not have to wait on hold to speak with someone in some other country or sit on hold forever. If he isn't available I leave a message, and he always calls me back the same day. Normally he calls me within an hour. However, their prices have continued to go up and up. Every year there is an increase in price and I feel like someone who is a long time member, that their rate should decrease not increase.

Liberty Mutual - Auto is an all around great company. They were understanding and they explained everything very clearly. They tried to make sure that there was nothing I didn't understand which was super helpful and I'm grateful. I enjoy the fact that they don't overcharge me for my policy. They have wonderful customer service with someone always there to take your call and answer your questions. But there are no locations near me and it sucks when you can't just walk to their office and sit down with someone to talk.

Liberty Mutual offers the lowest rates in my area. I have done a lot of comparison shopping. I have looked into both online and physical stores. The fact that there is a satellite office near me makes them far better than online option because you have a real person and can physically show them what you are talking about. But I don't like their misleading commercials accident forgiveness. They claim to give all the customer a car a model year newer but that is only if you have a certain policy. They tried to haggle to keep me from choosing state minimums, I called stating that was all I wanted and they put together a policy for me based on that with a quote. When I got the actual detailed report it did not show that I called back and they adjusted it.

I enjoy the easy to find location of each location of the local branch I use. It is easy to search for them online and the other companies should take a page from their book. I like the cheap rates, friendly service and free roadside assistance should come with every rate and with every new owner. I hope this satisfies the owners. I want them to provide better detailed monthly invoices to each customer starting now. This would make customers happy and myself extra happy.

Liberty Mutual is an amazing company. I wouldn't take my business anywhere else. If you are looking for a company for insurance I would go with this company. They are the best one I have ever had. I would recommend them to anyone I know. Easy to reach. Open good hours and website is very easy to navigate. They do payment plans and have a grace time if payment is going to be late. Very reliable and good prices. Very helpfully and always there to help when needed. Have always had a good experience with them no matter what it comes to. They do paperless billing and online. But sometimes our bills are sent to us late.

Customer service is great and I felt like I was talking to family. They're honest and fun people to work with and they do all they can to to help you. They were very good at listening exactly what I wanted and did exactly what I ask him to do. They do everything they can to make sure they get the right policy you want and also tried to save you money. But if they come up with new policies or better deals, they should be able to get in touch with their customers to be able to see how they're doing and to offer them the best possible prices. Other than that, Liberty Mutual seem to be very trustworthy and somebody I can believe.

I really enjoy Liberty Mutual. The customer service is top rate. Liberty Mutual is really affordable, and answers any questions that I have and addresses my concerns in a timely manner. I wish more companies were like them. They have been a great company and meet my needs fully. But I would like to see better rates in the future.

I have had a great experience with this company so far and no major problems if having questions or filing a claim or calling to inquire about something on my bill. To add a car to my insurance has been smooth as well. They have competitive rates for the amount of coverage and are always easy to contact and deal with for questions or claims. Liberty Mutual also offers student discount and have not had huge rate increases either. No rate increase would be great, but I doubt that will happen, as all insurance carriers raise rates and I know some of it is through the state and not actually on the company itself.

We really like the policy that we have had since we started our family. I like the flexible monthly payments. Affordable for my family's lifestyle. Reliable and easy to understand, too. Before we don't have full coverage and I was in a terrible accident but now we have full coverage with our current policy plan so this is very useful in the future. We know that we will always have a good policy and reliable insurance company using something such as full coverage. It is a bit pricey but this is what we have decided that would be within our budget as a family but overall this is a good company and we will stick along with that for some time.

Liberty Mutual - Auto has great deductible along with an easy payment each month. I have a pretty bad driving record, but they work with me and I got all the benefits without high premium rates. They were very understanding about my record and age, and they by far are the cheapest in my area for the coverage I receive. I got a quote after 10 minutes on the phone and started paying from there. But I wish customer service were a little quicker. I stayed on the phone with roadside assistance for about two hours when I had my last wreck and that was terrible. But other than that, very positive experience.

My experience overall is absolutely good and it benefits many people. This insurance is the best in the world and I wouldn’t go with anyone else. If your car is totaled the insurance will pay for it and they will give you a rental vehicle and the cars they have are flawless. They take really good care of you. I would recommend Liberty Mutual to everyone in the world.

The process of purchasing the insurance was fairly easy and fast. Their service was fast and the people were very friendly and outgoing and made me feel welcomed and assured me all of their benefits if anything went wrong that they would have my back. They provide great rates and are very reliable. They put their customers first and are always taking care of issues in a timely manner. They build very good rapport with their customers and have amazing deals. But when you call the customer service line, the answering times could be quicker and the agents shouldn't put the customers on hold for an extended period of time.

Liberty Mutual is very important to my success as a person and I really enjoy having them as my insurer. I feel all these qualities help my decision making process. I love the overall service that I have gotten with my insurers and I would love to meet with them at any time to discuss anything. I like the price of the insurance although some parts of the policies can be extremely frustration and can be very unbeneficial. This overall experience with Liberty Mutual has been pretty good and I would still pick the same company if I had to do it again.

Dealing with Liberty Mutual is a nightmare. In March, my parked car got "clipped", more like smashed. I lost my entire bumper, entire left taillight, and parts that were connected to my gas tank. I called to make an insurance claim the next day and I was on hold for an hour. When I was making the claim, I had to repeat myself and my story 3 times. It took a week and half for them to get back to me with any information. Michigan is a no-fault state, which means that even though I was not liable for the damage, I still have to pay for the damage. They have poor customer service.

My father was a customer of Liberty Mutual for many years and I value their reputation... If he did not experience great service I definitely would have gone elsewhere for my vehicle. I've considered them part of the family for a long long time. I haven't had any issues since I have become a customer with this company and I'm very grateful for that. They have very professional and dedicated staff. Liberty Mutual have had my utmost respect since I went to do my business with them. I wish more companies were like this in general.

This company is reliable and provides accident replacement. It has covered what I have needed covered including glass that has needed replacing due to a crack in the wind shield. It's a little pricey compared to other companies but worth the cost. I would like it if the company would keep cost down for us consumers to afford other living expenses.

I like this insurance for my car and it is very important for me. Great work for me and the safety of my vehicle. I would choose it a thousand times more. I am completely in agreement with its policies and the way to manage the clientele.

With Liberty Mutual, I have only had a good experience thus far. Purchasing my policy was very easy. And the representative was very nice and accommodating when we were comparing quotes for insurance on our vehicle. Moreover, I like that my premium hasn't went up and the longer I am with them my monthly payments goes down. I know I have great coverage with this company and would definitely not consider switching to a new insurance agent. Great customer service as well. I would highly recommend them.

They have the car replacement one year or newer program and they also have a program that makes your filing a claim easy plus you get to work with your agent and be able to contact him or her fairly easily. They were very friendly and easy to work with and listened to me and made sure I was satisfied with the outcome. And while I was thinking about changing insurances after they sent me my proposal they kept in touch and made sure I had all my questions answered and I understood the coverage. I wish they would lower the price a little and change the way that when you discuss something they sometimes take a while to get back to you. I would like to see them speed it up some.

Liberty Mutual priced below most competitors and I like the coverage provided for the price quoted. I like being able to access my policy online and being able to download most documents electronically. But I do not like the rate increases. I want to pay a fixed rate always unless driving record or claims change. Most insurance lower the price the older you get but as of late seems like the price keeps going higher even with paid off vehicles. But my overall experience has been good and I would recommend to other who are searching for good price and good coverage. We have had same company for over 6 years but I would consider switching for a lower price with same coverage.

They are helpful and they have amazing insurance. They keep their promises, they always have the customer's back & they never blame them if they have an accident. They are very delightful, trustworthy, truthful, and loving. They are always there for you. They have been here for years and they are only getting better. I just wish they would improve the reviews and rates.

It has been years with Liberty Mutual. They seems to be alright with the explaining the policies but you have to know about the insurance because they don't suggest anything. They also value up deal and when you go to use it then they finally tell you it's both on your policy and it's extra to add. The commercial basically doesn't say that. But I like that it doesn't take long to get hold of someone. I also like the roadside assistance, the ability to talk to a human and not to a computer or automated service, as well as the double policy discount.

I really liked the accident forgiveness and the incentives for staying with the company for a certain number of years (the tiered system) although I never took advantage of any of those perks. I had one accident claim for a hit and run, and that was handled perfectly until I realized that I could be getting the same coverage for much cheaper. Eventually, the premium cost went up and up despite me not having any sort of record, and I had to find other insurance. It was easy to find a company that provided the same coverage for literally 1/4 of what I was paying monthly.

I was switching from a previous company and I looked online for a rep in my area. I emailed the rep then the rep called me to talk me through my options and to help choose the best policy based on my needs and wants. It was an easy process. I like the customer service and the ability to talk to a live person, in person or on the phone. Great discounts and different payment options including auto payment. But I would also like to see an overall reduction in rates.

They are trusted insurance and I’ve seen it on television that they are a best insurance. I like that it’s easy to understand and the rate is affordable. It’s cheaper than the other insurance company. They do a good job and I’m very well satisfied so far. I will surely recommend it.

I shopped around with using Google trying to find other providers before asking a friend for suggestions on what they use. It was recommended by a friend so I was skeptic at first but they seem to be on top of things and they don't have any issues providing multiple forms of payment at my convenience. They don't have any gimmicks or misgivings and are upfront about things. I just wish it would be cheaper because there are times that it cost too much with my other bills.

The Customer service has always been exceptional. Any and all issues have been dealt with professionally and in a timely manner. The price range for insurance policies are reasonable. I would like to see coverage options be more flexible and/or expanded to meet the ever changing needs of their customers though. A tool such as building your policy to the specifications that suit your needs best would be a great alternative to the current process of purchasing an insurance policy. But I have always had a positive experience with my current insurance agency. Regardless if I would speak to them in person, deal with an adjuster or their customer service online...the insurance agent was always helpful and pleasant.

Purchasing the policy was a very easy process with Liberty Mutual. I told them what I wanted and they obliged. They also found discounts for me, which is always great. They made me feel like I was family member not just another policy holder. I like the ease of filing a claim and the safe drivers program that they have. They made me feel like going with Liberty Mutual was the best decision. I am a happy client.

They offer standard auto policies to which you can add several types of optional coverage, including accident forgiveness. Your premium won't increase as a result in your first accident that's why I highly recommend this insurance company to many customers. It took me just a few seconds to get a quote and about 30 minutes later I was set up with a great auto plan. Far as experience I've never had an accident. So far they are a great company on all types of insurance. I'm currently looking into renters insurance as of right now. I'm happy and content with what I have going on with Liberty Mutual. However I wish all car insurance would be cheaper. Lol. But who doesn't wish that. If something changes I'll be gladly to let someone know.

My overall experience with Liberty Mutual has been a positive one. My agent made the sign up process quick and easy. I recently bought a new car and changing my policy to reflect the new car was painless. My policy with Liberty Mutual is very adorable and tailored to my needs. My agents responses to my inquiries are prompt and my questions are answered to my satisfaction. At this time I am very satisfied with my policy with Liberty Mutual.

I applied through a program offered by my employer. The process was very easy; the agent I spoke with arranged for termination of my prior policy and installation of the new one. The website is very easy to navigate and allows me to make changes and update information 24/7. I like that Liberty Mutual has prompt claims resolution, responsive customer service, and option to deduct monthly premium from checking account. I have had only one major issue, which was very upsetting. Due to an error, when someone else called to cancel their policy, the cancellation and an address change was incorrectly applied to my policy and I discovered this when my expected premium deduction from my checking account did not occur.

Liked cost per vehicle is lower than what we had with State Farm and the ease with which we changed policies and the ease of the transfer were a positive experience for us. Purchase was made through a telephone call and online forms worked very well. It would have been somewhat more interesting if we would have had some closer contact. One minor item though is a lack of a multitude of agents to call upon when we have a claim however when we did have a claim it was easily taken care of.

I've had Liberty Mutual for over 30 years. Liberty Mutual makes it very easy to file a claim and they are very quick to respond. We've had two major accidents in the last year and they exceeded our expectations with the payout amounts. We just have to call and drop off paperwork and they do the rest. The company that I work for offers us an employee discount. Every little bit of savings helps. I pay a lot of money each year for auto insurance for four drivers. It's very costly and would like to see the premiums come down. I also didn't like that our agent during the last claim did not respond to phone calls in a timely fashion.

I love them. I like the price and level of coverage we get. It's easy to get in contact with a representative if I need to and they've always been very nice, kind and professional when I've needed to get in touch with someone. They've always gone above and beyond. Their app is easy to use, too. My husband gets a discount through his work so it ends up being about the same amount per month as Geico but with more coverage than what we had before.

My family has been with Liberty Mutual for over 10 years. They are great to deal with until you get in an accident or receive a speeding ticket. In one year I received a speeding ticket and my wife was in a fender bender. It was her fault but an accident. Liberty Mutual dropped us as a customer. I am 49 and in all my years I've never been dropped from anything especially an insurance company. We paid all bills on time, including the increase in insurance to be with Liberty Mutual over the years. THIS COMPANY LOVES TAKING YOUR MONEY BUT WILL NOT BE THERE WHEN YOU NEED THEM. I quickly found another auto insurance company who gladly accepted me as a customer. This company clearly survives taking on customers until they need to actually pay out and GOODBYE CUSTOMER.

I have a bundle policy which means I have my auto homeowners vacation and life insurance policy all together so that I could save money on my monthly bill. It was a very easy process to go through. I told my agent what I need and they came up with a couple different figures for me. The only problem I have with my auto insurance is that my gap insurances does not cover the full amount that my vehicle is worth so if I totaled it out I would still owe the bank monies for my second car.

I was looking to switch from my previous company due to an increase in rates. I shopped around, looking at price and what was offered. I chose my company due to rates offered, what was offered in the policy, and that I could bundle auto and renters’ insurance. I was looking for a company that offered towing and rental coverage within the policy, which Liberty does. Roadside assistance is included which is great and helpful staff available whenever you need. But price has increased dramatically in last few years despite not having any claims. Within the last 3 years, the policy has increased almost 40% since purchasing.

My old insurance company was bought out by Liberty Mutual and I was switched. But they've been a good insurance company and I stuck with them. They make it easy to pay month to month on my policy. They deduct it straight from my account and I know what to expect to pay each month. I would like to see them be more competitive on pricing as I know there are other insurance companies out there that charge less monthly for the same coverage. Overall, they're easy to deal with.

I like this brand since a long time and happen to move over years earlier from a very known brand due to good reviews which are in good standing. I like the promptness of response from the customer service and other departments, good premium offers when compared to market, and also incident control. Good insurance premiums and methods. I like the membership features and also the handling by customer services and other representatives of the insurance company.

My overall experience with Liberty Mutual has been a good one. We have great coverage at a great rate. But I would improve the customer service and coverage areas. The customer service is not the best and they are sometimes rude and very quick to get off of the phone. But I would recommend Liberty Mutual to anyone who was interested in upgrading their insurance. I have had this insurance for a long time and a lot of people have signed up for coverage because of my recommendations.

Liberty Mutual is easy to work with. The individuals we have dealt with have been thorough and pleasant. The representative was quick with asking questions and generating the quote. She gave us a great deal. The rates beat out all other quotes we received by quite a bit and we were able to bundle and save more. She has kept us up to date on other ways we can save and has offered only additional services that we expressed interest in. But I dislike in general regarding insurance rates are that they climb each year rather than being fixed for any given time. Having to shop around each year is inconvenient.

I like their loyalty and being there when they're needed there and extremely reliable service that I feel I can trust. My process purchasing was extremely easy. I would definitely use Liberty Mutual and recommend them to family members and friends. They make sure all of your needs are met and won't turn you down when you need them most. I'd rather have a company that can give me cheap rates, good deals and overall good customer service. This is very much needed to be worked on by their company in some fields. And perhaps booting some requirements would bring in more customers. Rather than giving promotional deals they could even knock off some of that price. Need to have good credit score if you may not be served. The more you get to know them the more the rates go up.

Liberty Mutual is trustworthy and reliable for the reputation that it has. My school discount is what I like about it but I wish they have better discounts and better options for people on low assistance like government assistance. I also wish they incorporated other low payment options and that it was cheaper overall for the services I used.

The experience we have experienced with our auto insurance is amazing. We have their offices at a walking distance from us and we are able to afford the insurance due to their low prices that they offer. The price and coverage are what we love about our insurance. We are able to cover two cars with the price of one car. Overall it’s a great insurance company and very recommended auto insurance.

It was a quick and easy process to purchase insurance. They are quick to get claims done and they are also very affordable. Our representative was wonderful and made sure we knew what was going on. She made sure she answered all of our questions we had. However, I would improve some of the claims adjusters. One of the claims adjuster took no more than five minutes to look over my husband's truck and said he lied about what had happened. Other than that, we overall have had a great experience and I would recommend them to anyone.

I like the overall coverage options they have. Plus they allow you to choose a decent plan at a great rate, and even the more costly plans are not too much and provide excellent coverage you couldn't get elsewhere. The phone call to a representative was very easy, the person answered my questions very quickly, and even got price quotes all within a few minutes of calling, then after hearing all the option plans it only took another few minutes to get everything together and got a great deal on insurance. But I still do not like that insurance companies still take a while to handle claims and whatnot, and plus the increase they put on you if you get into an accident, more so when the accident wasn't your fault to begin with.

Many years ago I had another company, but I did not find that company to be helpful or their matter polite. When I called Liberty Mutual they were instantly helpful and they made the experience of switching insurance to them quite easy. I like the way that they have handled any claim that I needed to report. They always were polite and did all that needed to done to complete any incident. I was always completely satisfied with Liberty Mutual.

The process of purchasing a policy was extremely easy. I called a few different companies and Liberty Mutual offered me the best price with the best benefits and I immediately went with them. I like that all of my insurance policies are bundled together for a great price. I also love that I can enroll in auto pay for a discount. My old insurance agent was impossible to get a hold of and would never help me with my questions or problems and Liberty Mutual has thankfully been the complete opposite for me. I'm offered great benefits if I ever were to be in an accident and everyone is extremely friendly and nice.

I spoke to my family and my friends and then I looked online for the best price for my auto coverage and selected the cheapest complete coverage. I specifically and especially like the Liberty Mutual complete coverage policy that allows me to use my car safely. But the Liberty Mutual policy that I selected as my insurance policy needs more savings so I would first add some more deductions and discounts for safe drivers and then reduce the price of the coverage and change the rental car fees and disaster damage insurance.

When I signed up, I was hoping that Liberty Mutual would be perfect for someone just starting out with auto insurance. Purchasing was really simple and was one of the easiest experiences I have ever had, they have really good starting plans. And they have really great rates on their auto insurance. If I were to make another decision, I would make the same exact decision I made because the way they did things was really good and well handled. But they should improve customer service and how they take certain calls and request. Bad service can be off putting at times and having a difficult service experience can make many things more difficult, and can reduce the amount of customers they receive.

We were able to bundle with home insurance. They also had great customer service and personal contact with insurance agent. They had quick response time when we had an accident. Online access also convenient when you didn't have time to call. I was always able to get assistance quickly and easily. But, the Liberty policy was more expensive so I went with USAA but if policies had been equivalent in price I would have stayed with Liberty Mutual because I appreciated their quick response time.

The company had great rates and really personalized customer service. There was one representative I always dealt with who always took time to go over policy details. They usually took the time to show me different ways to save money. If I was near to policy lapse, I could count on a phone call. When new rates were available, they would contact me with offers. I had good rates with low deductibles.

Me and my wife has been with Liberty Mutual for several years. We have two cars covered and also have home coverage. I like the overall coverage and deductible. They fix fast claims and premiums are low as well. The overall experience and process was fantastic. However, lower monthly payments insurance keeps creeping up more and more. I wish they also give incentives to good drivers every month that don't file claims. Nonetheless, it’s a great company.

We have been using them for years and we have Never had a problem. Their staff is knowledgeable and efficient and they have quick service. Also, the price and the service are good. My overall experience with them has been good.

My purchase of Liberty Mutual insurance was easy. Talked with a representative over the phone and went over all I needed and got some extras for a great price and I was happy about it and it didn't take forever and representative was nice and helpful. I liked how easy it was to get things set up and could talk to someone right away. I also like the accident forgiveness, roadside assistance, covers total vehicle plus one year newer, always available and good customer service. But maybe have some loyalty rewards or a check back like Allstate does for accident or claim free.

They have great prices and the customer service was wonderful every time. I always received positive attitudes and smiles each and every time. Such a great experience to have Liberty Mutual as my insurance company. They always exceeded their customer service and made sure that I was happy regardless and there is no greater feeling than to feel important. It was always good to me. Sometimes though I felt when I would call it would take such a long time to get through to talk to someone on the phone. That’s something they could possibly work on.

I've been known to be forgetful and I sometimes have issues with remembering when I need to renew policies and with Liberty Mutual it's done automatically, and they make it extremely easy. One thing I like about Liberty Mutual is the ease in which my bills are deducted from my account and the other thing is their vehicle replacement policies which to me is probably the most important one of the two vehicle replacement in the case of an accident which allows for replacement of your vehicle one year newer in the case of a total loss. However, there are not enough discounts for loyalty. I've been using Liberty Mutual for years and in the very beginning I thought it to be an amazing price for the coverage I needed and every year it seems that it's increased.

I have been insured by Liberty Mutual for a while now. When I was hit by a drunk driver two years ago, they were easy to get a hold of and help me in the situation since I had never been in an accident. While the process is easy and I'm satisfied with the company, the car insurance can be pricey.

They were recommended by my credit union and they are cheaper than my last insurance company. Purchasing was fairly simple. A quick phone call got me set up very well. However, in order to verify, they never called me to make sure I filled out the correct documents and returned them. Most companies today think their consumers only use email. They forget that some of us would prefer to get important documents in the mail. I would like to get more phone calls with suggestions on how I can use my insurance properly.

They are nice, helpful and honest, but 24-hour assistance can improve. They took forever to get to me when I was waiting by my car and it took 4 hours as hot as it was and I had an infant with me. I would also improve customer service rep. I dislike how long it takes someone to answer. They didn't seem to care and it seemed like they only cared about the money, not the people. I also dislike the fact they have to call in every time they needed something to help me. They didn't even offer to get me gas while other people did. Nonetheless, it's a good experience and I like Liberty Mutual very much. If I had to do it all over again, I would do the same thing and choose the same company. They are very knowledgeable and they like to help people. I see their commercials all the time so they must be doing something right.

I had Liberty Mutual for years for my home and they were great until I found a cheaper rate and they refused to match... So I had to go with the cheaper rate and better coverage to accommodate my family being we on fixed income due to disability. If I were a Liberty Mutual representative I would try to accommodate customers with best rate possible and if they found insurance elsewhere cheaper, I'd try my best to keep them and match rate or go cheaper.

Liberty Mutual's staff were professional, polite, and informative. When I was asked if I had any questions, I had to reply "No", because they supplied me with all I needed to know already. Anything and anyone that I've had the pleasure/opportunity to interact with have been so very helpful. I like the accident forgiveness is a type of motivation for me knowing that if an accident ever occurred, regardless of who's responsible, that it will not be held against you in a sense.

Liberty Mutual really helped me pick the best plan. I love how convenient and easy they make it for me and they're so nice and friendly. But I would improve the cost of the insurance and how long it took for them to help me choose a plan. I did it over the phone and it took a little over an hour. I'd prefer it if it was less. Still, I'm so happy with my current insurance and I probably wouldn't trade it for the world. My experience was wonderful and would definitely recommend to a friend.

I like that if I total my car, Liberty Mutual will get me one another year newer. The payments were cheaper than any other auto insurance in Albuquerque, New Mexico. They also offered me free towing up to seventy miles and rental car. Buying the policy was fairly easy to do. Called them up, spoke to someone, gave them the car information, my bank info and had insurance within minutes. I added renters insurance so it gave me a multi policy discount too. That was nice to have. However, I don't like having them take my payment out when I tell them not to. They bounced my bank a couple of times because my money was not in the bank until the morning and they posted their transaction at midnight. But overall, they are good, speedy, and courteous.

There is an employee that comes to my work office to work with customers in order to pick the policy that fits them best. It is easy to make changes if needed. I like that there are many different insurance options and there are a lot of discounts I can pick from as well. I am able to pay my monthly cost between two of my checks. It is taken directly out of my check from work. They work well with me, but the cost seems to increase randomly at times and too many emails get sent to me as well.

Liberty Mutual provides Easy access to policy information. I originally purchased my policy from a family friend, and I have never regretted that decision. I have found knowledgeable, pleasant, efficient representatives, quick resolution of claims. They have been helpful and courteous any time I have needed to contact them. However, I would be very happy if the rates at Liberty Mutual were lower.

Not much different than any of the others. They all offer the same coverage and some are just more intense and more expensive. And use different wording for the same coverage. Spent a lot of time on the phone with a very pleasant person but turns out he was not upfront or honest with me. Felt they was not fully covering although he insisted that’s the way they do it. Also they are not upfront about certain "discounts". Lead me to believe I was getting a bigger discount. The matrix they use to figure out certain formulas are not based in the real world.

Liberty Mutual's insurance policy had been great so far. I like how they have competitive pricing. And I like the deals if you add more then 1 vehicle on the insurance plan. Moreover, I like how friendly and helpful the staff is when needed. The customer service is absolutely wonderful.

I love Liberty Mutual. Great experience and great customer service. Their employees are friendly, professional and always prompt with their replies. Lower prices are always great, but I do not mind spending a little more to be with this quality company. They have carried my family for 15 years now and I have no intention of changing companies at this point. We also have our house insured through them.

The purchasing of the policy was very easy. The agent was easy to talk to and helped me find the right insurance for me. They explained step by step what my coverage was going to be including my discounts. They are easy to get in touch with. They take time to explain your plan to you in terms you can explain. They also check up on you if you are in an accident to make sure you're ok. But the accident forgiveness program should start when you are accident free for so many years instead of the date of your last accident. Also, the discounts you get when you first sign up should keep going unless you get a ticket.

I should have done my research first! They don’t disclose anything for you! Only ask them what “full coverage” means and they never tell you until you get in an accident! Very disappointed with them. I have two policy with them and it’s been years! Now I had a collision and they say in CA full coverage only covers liability. Not collision coverage!

My vehicle was involved in an accident with a person insured by Liberty Mutual. That person was at fault. Although I provided Liberty Mutual with all requested information and even provided them with the police accident report at my expense, they are refusing to approve my claim.

Brian ** came to our shop and wrote an estimate he spite and glued the car together, he left out parts that were needed to save Liberty Mutual money. He has the number for fraud hotline on his card, he should call it on his self. If anyone has Liberty Mutual, get a better insurance company before they screw you.

We had a simple claim under $1000. Liberty Mutual's claims process is a nightmare. Nobody I repeat nobody from Liberty Mutual will actually come look at the damage. They make the customer and body shop do all the legwork. We had 3 different people from LM working on our claim and each person tells you something different. Oh and all of their estimates ranged from $400-$900.

It sounds like 8 years is the magic number for Liberty Mutual. We switched to Liberty Mutual Auto insurance 8 years ago to save costs and to have an agent nearby as we had moved away from our prior agent and weren't able to get the same level of service we had grown used to. Unfortunately the agent at Liberty Mutual left the company shortly after we signed on and after multiple attempts to get another agent locally we ended up with an agent more than 50 miles away. Unfortunately, this new agent was completely focused on his commission and not what was best for my family. Over the years our rate continued to climb incrementally. That was until this year's renewal where without any accidents or incidents but after I tried to switch agents again to someone local and was refused because my agent of record would not release the account.

I bought a second vehicle, a used Chevy Suburban 1997 for cheap that had a brand new crate engine. My other vehicle is a 1995 Ford F-150. Older vehicles are less on the stolen list plus easier to maintain. The purchase was near my policy renewal which I was waiting for after 5 long years to see a minor traffic offense with no points, supposedly going to be removed from my Liberty Mutual record. Clearly that did not happen. My rates went up from $1200 to $1850. The mythical traffic issue was said to be the cause. It was said to be the blame for my higher rate. After I got the $1850 shock... I spent an HOUR on the fone with this guy who "re-rated me" down to lesser policy size of 1400 -ish. When the paperwork came in the mail it was all 1900- ish. I called to have the fixed and then my rate went up to 2718!

I will NEVER use Liberty Mutual again. After 5 years of clean driving with them my insurance costs kept going up and up and up. Then when I canceled to switch to a cheaper competitor (Geico, highly recommend it) they hit me with almost $200 in hidden fees. These people will ** you 10 ways to Sunday, watch out.

I unfortunately hit a deer going to work one morning, end of February. I called LM and started a comprehensive claim. About a week later a LM preferred body shop called me to schedule a visit for an estimate. I asked why didn’t someone from LM call me. So I called LM and spoke with the claims representative Karen ** which told me that is the way LM does business. I told her that I wanted to look at other shops. She said that I could but she would not be able to manage it since they do not have relationships with any other shop in my town and if the other shop decided to run up the charges and take an excessive amount of time she would not be able to help me. Well my car has been at their shop for 3 weeks. The initial estimate was $3600. I was told initially that the repairs would take 8 business days.

Feb. 2016 there was a motorist that hit the side of our truck I was a passenger in. I received a side whiplash & nerve damage. The claim was turned into my insurance company Liberty Mutual. I have income protection which I do pay for on my policy. Also FULL TORTE and was told I had very good coverage which I pay a lot of money for. As of 3/29/2018 I've only received $1,900.00 of the $9,600.00 I've lost in wages. And that check of $1,900 I just received 3/23/2018. The adjuster that was assigned to me has NEVER CONTACTED ME SINCE THIS ACCIDENT OCCURRED. And just keeps giving me & the attorney I now had to hire because of not being able to receive the insurance coverage I pay for.

I have car insurance with Liberty Mutual Insurance. I have a FULL TORT POLICY. After I was in an accident a underinsured motorist ran into our vehicle. I suffered a side whiplash & never damage. I’m still working but I’ve missed several days of work because of going to the doctors & Hospital test.. and for these last 2 years my insurance company has only reimbursed me $1,900 of the $9,600 I’ve loss in wages. I pay for a policy to protect my income is part of my car insurance policy. This has been 2 years.

Wife got her car totalled on 2/22 by one their clients...here we are on 3/26 with only the adjuster calling us once, 2 weeks ago. We have no idea what is happening and any info we have gotten has been from us calling their main line and getting bits of info here and there. Car rental place called Friday saying the rental is cancelled and of course we cannot get in touch with anyone about the claim. Calling their customer service does nothing but get you transferred back to the same adjuster that is not helping you. Always goes to voicemail and nobody ever calls you back. Maybe we should call our totalled car into the police as stolen?

I was involved in an accident with a Liberty Mutual insured. I was traveling on the freeway when their insured merged into my lane while pulling a trailer. As he was merging, the wheel well of the trailer caught my front bumper and almost pulled it off. What I thought was a cut & dry, no brainer claim turned into a nightmare.

I was hit in my community college's parking lot on the 8th of February, 2018, and opened a claim with Liberty Mutual the day after. I was assigned Shameeka ** in Texas as my claims representative. It took until the 27th of February for her to return contact with me, after the "internal investigation" had begun, confirming that yes, it was their insured's fault, and yes, the company was at fault. Now, I will note that, during this time, I had made six attempts to contact Ms. ** over the phone, being met with an automated "not available" response each time. Really? I even left multiple voicemails. After I had waited almost three weeks for a non-forthcoming response, Ms. ** finally decided to get back in contact with me, and, to my annoyance, take with me the attitude of "we had been trying to get in contact with you several times already with calls, voicemails, etc" when, by my own phone records, was NOT TRUE.

I submitted a claim after my wife hit a parking lot pole with our car. Damage was to the right front corner including bumper cover and fender. There was some previous damage to the bumper cover on the right side that was not part of the claim. Rather than contact us directly our Liberty Mutual claims rep. Scott ** told the body shop to not repair any part of the bumper cover including the damage on the right side that was part of our claim. We have attempted to contact Mr. ** several times through email and he will not respond.

I got into a car accident due to a sudden and extreme hail storm. I spun out on the freeway and hit the center divider. Luckily no other vehicles were involved nor was I injured. The CHP that eventually responded didn't complete a police report due to the fact that there were no other parties involved and no damage was caused to state property. So naturally I assumed that because I have full coverage I was covered... I couldn't have been more wrong! I filed a claim and took my car to the Liberty Mutual suggested body shop.

I do not know how to delete my previous review when I was very upset when the lady on the phone from Liberty Mutual that was supposed to be a Right Track specialist but couldn't even tell me for sure why my yearly rate had gone down so much without contradicting herself, so I gave them a bad review. First, she said my first two trips made a huge impact and then she said she didn't think my rate would have kept going steadily down from that, and then she repeated that it had a huge impact again. She couldn't seem to make up her mind like she didn't really know. She was not helpful at all, so I wrote a bad review. But since then, some changes have been made after I wrote a small message expressing my disappointment and unfairness to the Support part of the Right Track app on my phone. It was hard to write much in that small space only allowing me so many words so I had to send three messages to them to briefly try to explain.

On July 1, 2017 a postal truck hit my parked car where the postal driver never acknowledged the accident in Kingston PA. The postal office gave me the contact with Harrisburg Torte. I went through Liberty Mutual to have the car fixed. The car (a 2017 BMW X3) was repaired and Liberty Mutual told me they would recover my $500 deductible. Their customer service claims rep Melvin ** never returned calls promptly saying they were busy with hurricane claims. I have made multiple contacts via email and phone. LM requires and deducts an amount monthly for my premium but cared nothing about paying me the deductible. I was assured by LM sales and Harrisburg Torte I would revive the $500. Please advise as I am seeing other issues from other people. I would hate to see how a house or car replacement would be.

Maybe they should spend less money on TV ads and more on customer service! Even though we have perfect driving records and older cars, our rates kept increasing every year. So we called and were told it was to the where we live (hadn't moved) and the accident rates of other people (uninsured motorists). Great. In other words, we were required to pay for other's bad habits. So we checked with other companies and found much less expensive solutions.

I was rear ended by a Liberty Mutual insurer on February 8th. The damage to my car was so extensive that my car was totaled. This information was communicated to me via voicemail on a Friday at 6pm. The voicemail also informed me that my rental car coverage would expire in 4 days. The Liberty rep I worked with was Adalisa and she was anything but helpful. These are the worst people I've ever dealt with in regard to customer service. I've never received a return email from her (except an out of office). The experience felt very crooked and I wanted to protect myself by having communications in writing. When I would call, I would always get her voicemail and there is a 24-hour wait before she calls back. I complained about this and I was shunned and informed that I wasn't the only person she was helping and her voicemail STATES that she has 24 hours to call me back.

Your client pulled out in front of my vehicle 7 months ago, I lost truck trailer and all my equipment for lawn care in this accident. I've been trying for 7 months working with ** from a Florida office to handle my claim in Georgia. ** has lied. Cheated me and even rented me a vehicle for 3 weeks which I then got a visit one morning from rental stating they had to take car back because Liberty Mutual hasn't paid. I in return get a huge bill plus it gets turned into collections and on to 3 credit reports. It's knocked my credit down over 125 points from great credit to poor. I will attempt one more phone call after then I will take y'all to court and sue for months out of work and the loss of our lawn care business which we have had 11 years.

You plug it into your car and it monitors hard braking, hard accelerating and if you drive after midnight. First off it's very inaccurate. They have me driving after midnight several times. I'm in bed by 10 every night, no one has my car. I had to brake hard a few time because of kids running across the street or cars popping out of side streets and parking lots at the last possible second. I had 2 instances of hard acceleration. I was merging on to Interstate 295. Can’t do that at 20MPH! My discount started out real high, close to 30%.

One of Liberty Mutual's insured customers rear ended me this past September totaling my vehicle and I’ve been going back and forth ever since. My claim has yet to be satisfied. Nicole ** (senior claim resolution specialist) has been my representative throughout this nightmare and has been anything but professional or helpful for that matter. First off, I had to contact Liberty Mutual to even get my claim started; my insurance company had to phone them to inform them their client (me) was involved in a auto accident with one of their customers. I was forced out of my rental early and had to pay for an Uber (costing me money), there was zero contact to even question my well being. Not once.

If I could give them a zero rating I would. The starter in my car went out so I called roadside assistance to tow the car to my residence. I wasn’t present for the tow, and my car was damaged during the tow. Long story short: my car was damaged from the services that they provided to me. I’m now being held responsible to pay my deductible and my insurance will go up because there isn’t sufficient “evidence”. It was because of the tow. They had the nerve to tell me that my car was hit TWICE during the day it was in the parking lot at my residence. Which is outrageous - the damage is widespread and my trunk is dented shut.

Going on 7 months and Liberty Mutual will NOT pay fair value for my totaled car. They compared my car to a car with 12,000 more miles. One had an accident/damage report on Carfax. I paid for two appraisals that prove car is worth 10,000 dollars more. They used to be a good company. I sued them in court and they said Liberty Mutual is just a name not a company.

I got a ticket for sideswiping a car. I thought the little street was two way and I turned left into a parking lot. It was one way so I was at fault. I need a letter of resolution because in Louisiana you have to have this to prove the other vehicle was repaired. Liberty Mutual dropped my auto. I have contacted them four times to get the letter. As of today, 5 months after the accident I have not received the letter. I have to go back to court a second time because I did not have the letter the first time. I also have an excellent driving record.

I signed on with this company several months ago after being dissatisfied with my previous insurance. They were very helpful and nice. I insured two cars and renter's insurance. I insured two cars and obtained renter's insurance with this company. After paying several months, I changed my bank account from which they were taking an electronic payment to my new bank. Apparently, they kept on trying to take a payment from my old account. I didn't find out about this until I checked in on my account online, where they told me I owed them $150.00 for past due payments. I made the payments, as the online app said my insurance would not be canceled for over a week. I thought it was all good. Then today, I got a letter from the DMV stating my registration was being cancelled due to lack of insurance.

Switched to Liberty & everything went well via email. Unfortunately my daughter was in a wreck 4 days later. Liberty denied coverage saying she was not on policy even though I had the email sent to agent asking for her & my wife to be added. They only added my wife. After 3 weeks of no callback, I filed a complaint with Dept of Insurance. The President's Office called & apologized. They backdated the policy so it was covered. Had I not filed the complaint this would not have been covered. Beware of Liberty. They were about $150 a year cheaper but do not honor their policies unless force to by Dept of Insurance.

One of their customers hit my car. Totaled it and they left me without a car for over a month even after they totaled mine. But took mine asap. They care nothing but saving them money. Worthless company.

Was with them for 45+ years and never had a problem filing a claim with them, or dealing with the repair facility(ies). Very easy to file a claim and people were courteous, professional and compassionate. They walked me thru it multiple times. This company was always helpful and compassionate about my accident(s). They were very infrequent, but I never experienced any problem with them trying to push a particular repair facility. In fact, I went with one they didn't recommend, and regretted it. I would be with them now, except they don't insure homes on Cape Cod, so I had to go w/ another company to get the combined home/auto discount.

Liberty Mutual (in Massachusetts) charged me $356/mo dollars for coverage that Progressive offered me at $115/mo. When purchasing a new 2018 Ford Explorer I quickly purchased insurance through them without price comparison shopping. Once I found out Progressive offered insurance with better coverage at a fraction of the price, I called Liberty Mutual and canceled before my month was finished. Liberty Mutual then charged me a short-rate fee of $161.68 for this privilege. I called Liberty Mutual to understand this and ask for it to be rescinded and was told by three representatives that there was nothing they could do. Not only is Liberty Mutual grossly overcharging for insurance, but with this kind of business practice I fear what would happen if I actually needed for them to cover any car accident repair fees that I may have encountered.

When I signed up with Liberty Mutual, they offered a competitive rate. I asked them if they raise rates after the first year. Their response was that they don’t do that. After the first year, they raised my rates about 32 percent without any claims filed. I stuck with them for a second year. At the following renewal year, they increased rates another 30 percent. After calling them for an explanation for such a drastic increase, they couldn’t offer one. I immediately dropped them and went with another company.

They are the worst when it comes to customer service. I was owed money for a car rental and spent almost a year to get reimbursed. Called so many claims reps and just got the run around over and over again. I finally just gave up trying to get the reimbursement and canceled all my insurance policies with them because of how they treated me.

I believe these people are crooks! After getting a reasonable rate quote from them, I transferred my 6 cars to Liberty Mutual. Without the lengthy details, they basically quoted me $4000 a year premium. When I actually sign up, it went up to $5000. Six months later, it was $6000! Beware of their crooked price scheme. Keep an eye on your premiums, especially when they try to get you to auto-pay. My policy is on auto-cancel at the end of this policy period! Good riddance!

The cost for this insurance is too high! All insurance companies should spread out their cost of auto insurance throughout all of Michigan and STOP this racial profiling. Insurance Companies always charge more in ** areas zip codes and crime is all over MI not just in the ** areas. ** criminals come into ** neighbors to do crime, and profit off of stolen vehicle parts so the cost of insurance should be equally spread throughout the whole state of MI and not just in ** zip codes. ** criminal steal cars too, so why use zip codes to decide which consumers pay less or more for auto insurance. We are ALL aware of the profiling, but big money does not mind abusing minority people without a voice or money to fight back! But thank God that our SAVIOR is equal to ALL (we ALL start out the SAME and we ALL end the SAME). Insurance CEOs think about that at night!

I recently received a mailing from Liberty Mutual to call with the given reference # for a quote guaranteed to save me money...so I did as my rates had been creeping up over the years with Nationwide. Turns out I was redirected to Safeco Insurance (a Liberty Mutual company) but yes they were saving me nearly $500 a year so I switched to them on Jan 16th, paying the first 6 months of my policy up front... I got my required CARCO photo inspection in Amagansett NY on the 26th (according to the Safeco guy I had 14 days by NY law, so I was well within the requirements). Fast forward to today Feb 9th, I receive a snail mail letter composed on Feb 6th that as of Jan 31st they had cancelled my policy for not complying and having the photo inspection done!!! I called FURIOUS, advising the error was on them and their Carco agents' part.

On September 18, Liberty Mutual sold me insurance for my trailer and determined my premium after asking for my valuation of the vehicle. On September 25, I called again to increase the value of my trailer, explaining that I’d forgotten to include the tow package, new tires, and photovoltaic system. My higher valuation was accepted and my premium was increased. After my accident (October 7, 2018), Liberty Mutual claimed the photovoltaic system and tow package ($3,600) on my trailer are not covered as they should have been called a “customization.” They have issued me a denial letter.

After the horrible experience I have been through with Liberty Mutual I highly recommend people to reconsider their insurance if you're looking for coverage. I had gotten into an accident recently, and when I made my claim to them, they completely twisted my words in order to put me on the policy, and furthermore they wanted to bill us for an entire year's worth of insurance all upfront, immediately, or else I couldn't get my car fixed! On top of this when we tried getting the student discount because I dorm away at school, they gave us a very hard time. This is not how you treat your customers who have been with your company for years, and have given you their business. I will definitely be moving on from them.

I liked the easy communication via web, which was then followed up with a personal telephone contact with agent. Also, I like the easy access to all policy information, records, etc. via internet. Filing a claim was quite easy, and check was issued within 5 days of claim filing.

Raised rate from $1300 per year to $3000 per year... lol, and that's after the DISCOUNTS. I paid off my home in 2017, at which time my rate was $1300 per year. I just got my bill and it's $3027.00 per year. Before discounts, my bill is $6000.00 per year. I called to find out why they thought I was stupid, and they said that my county's Fire Protection Rating Code was lowered from a "4" to a "9". That it had nothing to do with having paid off my home. By the way, my home is on 1 acre and is worth well under $200,000.00. So, right after I find another insurance company, I'm going to take this to our county's fire chief, as well as to my state and county representatives. I'll never give Liberty Mutual another dime of my money. Never.

I had a vehicle stolen out of my driveway. Finally after 5 weeks Liberty Mutual made a settlement offer. Even though it was not near what I had invested in the vehicle I decided to accept the offer. So they sent a partial check to the lienholder. I inquired about the balance and was told they would not be sending any additional money. That the figure they had given me contained a typo! How absurd is that? I was also informed that the insurance policy was a ACV policy. I have never heard of that. I believe they employ deceptive practices.

I've been with Liberty about 3 years and other than my rates going up every year they've been pretty good. Aren't rates supposed to go down every year? Nevertheless, Liberty Mutual has been great! Great customer service and I had no trouble filing a claim.

I was involved in an accident where a construction truck plowed into my parked car (while I was in it). The truck driver was unlicensed, and his work site supervisor (passenger) provided the insurance info & truck registration. The paperwork ended up being false, and I had to demand the correct insurance info, and did not receive it until a month after the accident.

Was t-boned by Liberty Mutual insured on 12/21/2017. Claims adjuster wasn't sent out until 1/18/2018!!! I had to initiate communication because the claims adjusters assigned to my claim never called me to keep me up to date with the progress of the claim or provide rental coverage. My rental was covered by my insurance company and had ran out after I had it for 26 days! My car ended up being a total loss and I ended up getting a very low offer for the value of my vehicle. I attempted to contest it and show proof of other vehicles in the area with similar values and LM denied my request. This has been the worst company ever and one of the most annoying experiences of my life. I feel as though I was punished for obeying the law and their policy-holder that hit me walked away with minimal responsibility due to the poor service that this insurance company provides.

A lady purposely turned a moped in front of my wife. Officer charged other lady with failure to signal and unsafe movement. Liberty Mutual said by looking at Google maps they deemed my wife at fault. Now how can google maps tell what officer on scene can't. They finally dropped that. Well year later this lady found a lawyer to take Liberty Mutual to court. We were told she signed all away. Everything was dropped. Well 2 years later insurance steadily going through the roof. Found out they put points on my wife. Called spoke to nice lady who informed it said a no fault that should not be there. The adjuster no longer worked there but the department that handled it would take 2 days and she would call back.

Most expensive insurance premiums and horrible customer service. Bought a new car and my insurance premium doubled. I was able to get insurance with another major insurance provider for less premium than what I was paying for my old car with Liberty Mutual. Once I bought the new insurance, Liberty Mutual started harassing me with the cancellation of my policy with Liberty Mutual. Every time I call Liberty Mutual, they give me a new fax number and new e-mail address to send my new policy documents to.

My parked car was hit by someone insured by Liberty Mutual three weeks ago. We have both given our statements and are in contact with each other but neither of our insurance adjusters will respond to phone calls or emails. When we do reach them, they tell us that the other one hasn't given their statement which is not true. I have called supervisor after supervisor to try and find out any information without luck. This company purposely delays claims so that don't have to pay money.

This has been the worst company to deal with regarding a claim where their insured hit me. Bad customer service. Incorrect information given during the entire process. No adjusters available to speak to me. Was told the office was closed due to a storm and there was no one else available to speak to me. Adjuster does not return calls. They constantly throw roadblocks in your way to avoid paying the claim and costs related to it. Due to the poor customer service I have received I would never use them for my auto insurance and would not recommend them to anyone else.

Worst customer service I can recall. Liberty Mutual forgot to file required state forms following an accident. I call to verify on multiple occasions and Liberty Mutual continued to tell me it was all taken care of. My son got a letter in the mail saying his license was revoked. We called and they said they forgot to file the paperwork but would get to it in 72 hours. They never followed up and "forgot" to file again. When I called back they said they would file again but it would be another 72 hours. This time they did file but put it under my name and not my son's. I called back and they said they had filed to fix this. We called back in to verify (because they never follow up on the promise to call back). This time they filed to remove mine but still never submitted the paperwork for my son.

Hit a deer on a Sunday night. Monday towed to a repair shop for estimate. Never heard anything for a few days so called insurance company. They didn't give me any help. Told me to call dealer that had it so I did. They said they submitted everything insurance company wanted!! Crazy... Called Liberty Mutual AGAIN. They said they would call me soon. Now it's Monday (1 week) since they towed it to dealer. I called AGAIN. NOW THE INSURANCE COMPANY SAID THEY WANT TO TOW CAR OVER 100 MILES AWAY TO GET AN ADJUSTER TO LOOK AT IT!!! WHAT?? So what the heck was it just sitting at the dealer for??? Gave my hubby the phone so he could deal with this terrible company...

I currently have Liberty Mutual for my business workers compensation insurance. I am absolutely dissatisfied. Business insurance requires a yearly audit. The 3rd party auditor sent me a letter. I sent back an email explaining my accountant would be out of town and a desire to reschedule. No reply. 2nd letter from the 3rd party auditor, I sent back the same email. The 3rd party auditor replied stating we were "not in compliance" and was reporting us to Liberty Mutual as such. I emailed Liberty Mutual at the email address provided. No response. I have emailed them again, same email, and still no response. I am in the process of switching insurance companies due to absolutely horrible customer service. However there is a hold on my company, no other insurance carrier will touch me until the audit (which is understandable) but LIBERTY MUTUAL WON'T REPLY. I would absolutely NOT recommend Liberty Mutual.

I have been with Liberty Mutual since 2014. My renewal premiums for my two registered cards was now quoted as 16% over the previous 2017 annual premium. The company also forced me to sign a waiver that explicitly states that as a condition for renewing the insurance I must sign a waiver that states that the premium amount offered by Liberty Mutual exceeds the North Carolina Rate Bureau standard premium. This is the same company that advertises lower rates in television commercials. I'm copying this waiver form to the NC Attorney General as I believe that Liberty Mutual is misleading potential customers and engaging in inappropriate business practices!!! My advice to all of you is stay away from this company.

I was in an accident with a UPS truck. The date 12/01/17. The driver was charged for improper backing. I didn't hear from them until 01/04/18. Shobah made me wait until 01/11/18 and she went against the police report and said she would do 75 /25%. This doesn't cover the time and cost of the storage and the claim. They leave you in storage to run the bill up. They thought my Jeep was still in storage. I will post the police report on Facebook. Why would I pay for something I didn't cause.

I have been with Liberty Mutual for over ten years and I would like say that they are extremely shady, the worst amount of professionalism I have seen to date, extremely poor customer service and lack of response or care for their customers. I got into an accident where someone rear ended me and it was not my fault. I contacted Liberty insurance and they did not contact me for a week. They then finally responded after I called them. They did not document any of the information that I gave them properly and were extremely unresponsive. The only time they started responding was when I told them that I wanted to close the case and wanted to settle with the other company 50/50 so we could put this to rest. At that point they were now interested and said I could not do that until they approve. It has now been 1 year and the claim is still pending.

I have been with this company since 2008. Given them over $150,000 in premiums. Had my first accident. Not my fault. The other driver basically had no insurance so my insurance company needed to pay for my totaled brand new car. The car had less than 2000 miles on it and is less than five months old. Despite buying gap insurance our year newer and better car replacement they are nickel and diming me and trying to screw me over the first replacement. They came back with was for $24,000 on a $36,000 car. They quoted the wrong car wrong model. Wrong everything.

I usually don’t write reviews like this but I waited 4 hours for roadside assistance and am still waiting. After not hearing on the status of the assistance after an hour, I called to check up on it to find out that the request wasn’t processed. Then after receiving word that a truck was on the way, it never showed up. So I called the tow company provided to find out it was redispatched. So I called Liberty Mutual again and they didn’t even know the truck was redispatched. So after setting up another towing truck I got another call letting me know it could be another 6 hour wait due to in climate weather. I know it’s 5 degrees outside, but it shouldn’t take 10 hours to get assistance.

They dropped my mother's car insurance without notifying her. She only knew she was dropped when the monthly payment was not automatically withdrawn from her account. My mom got absolutely no help from customer service. Their reason was an accident and a ticket that occurred two years prior. She was with them for 15 years. She has insurance with another company but still may have to pay a fine with the DMV because the insurance lapsed more than 20 days because she was never notified.

I will NEVER recommend this company to anyone nor will I ever support them. I opened a policy in September under my own name. When they sent the forms to imitate the policy, they sent them to my moms email which wasn’t checked until about a week after they were emailed. Why they were sent there? I don't know because her name wasn’t on the policy nor was any of her information. Luckily I got the forms signed and sent back on time. However, not so lucky because the forms weren’t filed in the right place. I received an email at the end of September saying my policy would be canceled if I didn’t send in the forms. I called and spoke to someone explaining that I did send in the forms and the lady was able to find them and apologized that they weren’t in the right file so the proper team was never notified. Okay fine.

My husband was rear-ended. Because of this accident he suffered a stroke and we didn't know his eyesight was affected when he signed the car off. They did tell us we had a guarantee. Went through our auto and house insurer Liberty for someone to service the car. Service King, the worst ever, claimed to fix our car. There are still dents where they pulled the door out, the jack has parts missing, the plastic part of the rear door is pulling away from the metal and the bumpers no longer align correctly.

Liberty Mutual is the absolute worst when it comes to customer service and their POLICIES. After experiencing lack of communication and rate increases for no reason... I was rear ended last summer and called to see about getting some help going after the guy's insurance... oh noooooo, that was up to me!!! What was I paying for? I have NO IDEA. Who get's a bill showing a zero balance then gets sent to collections? ME! They aren't going to do anything about it either. The reason I cancelled was because of the horrible customer service. HORRIBLE!!!

I was hit by someone insured with LM. The man made a left without having right of way to do so. I filed a claim. Sharmila in TX is my claims rep. She continues to say they haven’t spoken to the insured. They keep saying they can’t help me without his statement. I’ve spoken with the man, he’s called. I’ve turned in photos, a police report, and nothing. I call and call and call... she has answered 3 times in a week. Otherwise it goes straight to voicemail. You can’t even ask anyone else because they transfer you to the rep... her voicemail rather.

I have been with Liberty Mutual since the early 1980's. Liberty carries the insurance on my autos, homeowners, umbrella liability, condo, earthquake and 6 rental fire policies. I have ample experience to draw upon in this review. I don't file a lot of claims, however, I have seen a marked decline in service, responsiveness, claim settlement to my satisfaction, professionalism, etc., the last 10 to 15 years when I have had to file a claim. When I need them, they don't seem to be on my side. This accounts for my continuing and growing dissatisfaction. Year after year I plan to shop around. Inertia and fear of the unknown new company keeps me with them.

I switched my policy to you guys because of the things I heard and my experience has been awful! I haven't been with Liberty Mutual for a week and I was already charged 194$ 6 times, which has cost me overdraft fees and to be late on my bills... This is not great customer service and not a good way to start. I called your customer service and I'm told I have to wait 5 business days to get my money back that was wrongfully taken and on top of that I can't even get a letter or something stating the mistake that was made. The agent who helped me ran my bank account and debit card multiple times, stating that he had internet problems which I'm guess is the reason why this mistake was made in the 1st place. I need answers and I need a better solution than an apology, that's over 1000$ that was overcharged to my personal bank account and that is unacceptable.

On Oct. 27, 2017 I was hit in an intersection in Tustin CA by a 25 year old driver (with an expired license and expired insurance card). I had the right of way, going through the intersection. He was making a left and was to yield to oncoming traffic, which he failed to do. Police did the report, there was an eyewitness. It was obviously his fault as the report and witness stated. Liberty Mutual is his insurance co. In 6 weeks nothing has been done unless I did it. I sent the police report to LM and my co, AAA, and a week later Dionne ** of LM denied my claim stating I made a left turn into him! I assumed she got the names on the report mixed up.

They changed my policy by over 800$ in 6 weeks. They informed me thru a email because I had a paperless policy. All the email said was that there were policy changes. Nothing noted on my account said that it was going up... 224 a month for PLPD no tickets or accidents is highway robbery. Very poor customer service. Terrible company policies.

Service Reps: Received suspension notice from the state. Liberty Representative said it was handled. Told me to get on state web site and check looked good no problem. Two weeks later license suspended. Liberty had done nothing according to the state. When I called them again they would not provide the information the state requested dozens of times and in writing. They won't give you contact or escalation information. They won't provide a sheet that covers all of the information the state says they need. Your representative will go dark on you (stop responding) after a few rounds of trying to get common sense information. They say it is due to the legal dept.

Trying to get an equitable amount from the company was like trying to get milk from a chicken. I have a classic car and it was involved in a traffic crash. Filing the claim was the easy part. They were quick to look at the damage. However they underestimated the cost of replacement pieces for a car that is 54 yrs old. They were not responding to the requests of the repair place for more money to fix the car properly.

We insure 6 vehicles with them and the 7th, a motorhome, proved less expensive with another company. We also have our homeowners with them and the 1st claim I ever filed involved deer damage. We had to fight very hard to keep them from totaling our van for less than $1000 even though we had a new engine, a fresh coat of paint, etc. We did win, getting the van repaired for about $1700. The 2nd claim-a deer with our car-went very smoothly, repairs done and paid quickly. Sometimes I can reach them immediately and sometimes it takes days to get a return call if I have a question about my policy. On the whole, I'm pleased with Liberty Mutual.

I recently relocated to another state. I had auto and home insurance. I had 2 older children that did not make the move. I obviously called Liberty Mutual in the steps of the process as I sold and purchased another house. After a bit of time, I realized my auto insurance had not been transitioned to the new state, at a costly price. Liberty Mutual's response was that speaking to Liberty Mutual about my house is not necessarily speaking to Liberty Mutual and the responsibility was mine to know to call a different department, that this is not letting Liberty Mutual of an address change... HORRIBLE customer service. They went on to say that if the representative with my house had informed me that there were additional steps to the process that they would have been going "above and beyond!" Seriously-!?

I have contacted the claims dept twice now with questions, both times have been some of the worst customer service experiences. The last time a wind storm had blown over a tree in my front yard and it fell on my truck. When I got up that morning and found it I was a little upset. No problem I thought that is what I have insurance for, everything will be OK. WOW was I wrong. When I called up the claims rep at Liberty Mutual she was rude, after explaining what had happened there was no empathy for my situation, she just very curtly let me know that this would be counted as an at fault collision so I may want to think about paying for this myself. "How is this a collision," I asked confused, "A tree fell on my truck in the middle of the night." "A tree collided into your truck," she said.

I was in an incident where the Commercial truck backed into parked car. I was less than 20 ft away when this happened and I watched and even try to prevent it but it cause the fender to be bent and the bumper fell off on one side. The insurance company said they are only liable for some scratches on the bumper. This company and the reps are scam artist. The rep told me to contact a lawyer. I'm still trying to resolve this issue but only way get lawyers involved dealing with this company.

I would give 0 star if I could. Absolutely horrible claims department. So thankful we are not clients. We got hit by someone who is. Took 2 weeks just for them to look at our car. Deemed it totaled. Still waiting on our claim check from Brandon. Now we have to pay for additional days on our rental when this was not our fault at all. Was supposed to overnight papers twice and found out he never did. Sure was quick to say they were not paying for our rental though.

Liberty Mutual insured hit my rear vehicle and they won't pay for car rental when I drop my car for repair. What kind of the business is it? The insured fault 100%. Do I have to pay out pocket for car rental? Is not my fault. It horrible horrible insurance company...

We have been with Liberty Mutual for years with no claims. All was well and we never heard from them. Had 1 claim, a water damage claim, the first in our 26 years of being a home owner and in the last 2 years they have jacked up our rates $900 and said they let us know but I'm not sure how they let us know! I'm looking for a new company right now! I hate how companies like Liberty Mutual can screw the consumers over ALWAYS!

My daughter and I both have Liberty Mutual insurance; somehow "they" for a year debited my insurance from my daughter's checking account. They reported that I authorized it; however, I don't know my daughter's checking account number. They refuse to reimburse her until I pay the bill. However, they will not provide me a statement to pay the bill, nor will they provide anything in writing as to how this happened.

If you have car insurance with Liberty Mutual please do yourself a favor, call a reputable company like Allstate, Progressive, ??? or anyone other than LM. This company has been giving me the run-a-round for the last 6 weeks. I have had to leave message after message every day for the last 6 weeks and only 2 times has this company called me back. Here is what you will experience: 1) Your claim rep is not in the office today but will call you back within the next 24 hours. BALONEY!!! Their Claim Reps do not even come in the office. There isn't an office. All the work is done through call centers and voicemails. Don’t wait by the phone. 2) "We will send you a check out tomorrow!!!" Yep I failed for that one too. Still waiting and no one seems to know where the check is that was sent out last week.

LM's insured pulled out of a parking space in a parking lot. He had backed in. The problem is that I was already backing out. He wasn't moving when I started backing out and it was a clear day. My car is dark blue, but he gunned his little convertible right into my brand new car, hitting it hard enough to dent the bumper and crack it! He was totally not watching where he was going and was obviously 100% at fault. BUT - the adjusted from LM told me I was 20% at fault and would have to pay that much of the damages! I would not accept that and spoke with her supervisor. It took 30 minutes for this person to realize that she could not give me one reason for their decision. She promised to consult with other managers and call me back. Of course, she did not.

My car was damaged while parked at work. Thankfully the person who damaged my car turned himself in and I worked with his insurance, Liberty Mutual, to take care of repairs. They authorized a rental while my car was in the shop but one of the parts needed was delayed by customs for nearly two weeks. This went beyond what Liberty Mutual was willing to pay for me to have a rental while my car was in the shop. Unacceptable. Their customer damaged my vehicle then they won't provide me transportation so I can continue to drive to work while it was being repaired. It was up to me to pay for the continued use of the rental.

Not only is LM hundreds of dollars more than other companies for comparative car insurance services, but homeowner's insurance was over a $1000 more a year. They also are not easy to cancel and will continue to take automatic payments out of your account. After this eye-opening experience and reading the review for how they resolve claims, I am glad that I have switched.

I am 49 years old, been with Liberty Mutual since I was 16 (except for a couple lost years when I moved to another state). I just found out I am overpaying by $1300 a year. How much have I overpaid in all these years? I was afraid to use an agent. Dont be dumb like me. Stay away from Liberty Mutual and get an agent that knows what they are doing and can get you the best rate. Also no matter what I do they seem to want to charge me a fee. I asked to be taken off auto pay since I am not renewing. They told me I would be charged $221 over the course of the year for finance charges. I told them I am cancelling immediately and they now are charging me a "short rate" fee. So ridiculous.

Had Liberty Mutual - Auto Insurance for 2 years. My rates have doubled for no reason. I was paying $5,520.00 for 2 cars. My wife and I are both over 50 years old and have no incidents on our driver license for over 10 years. I received a quote from GEICO for more than 50% off Liberty Mutual's price for the same exact coverage. I notified Liberty and they told me that they do not blame for leaving & yet they would not lower their price. They are great at collecting money, NOTHING ELSE. HORRIBLE COMPANY!!!

After Liberty Mutual accepted full responsibility for the damages to my Lincoln Town Car which was hit on private property when parked unoccupied. I was directed by Liberty's claims agent William ** to have an estimate of $2,101.15 to make the repairs. Liberty did not send anyone to look at the damages but returned a different "Estimate of Record" for only $1,216.33. Lehner's Collision in West Branch, Michigan did the estimate which needed $884.82 dollars more to repair the damages than Liberty was willing to pay. I got two more estimates which came in at $2,096.38 and $2,329.33. The two later estimates indicated that the estimate Liberty Mutual rejected was, in fact, fair and not excessive.

We were shocked when we received renewals on both these products (Car and Renters Insurance), having been with company for about 9/10 years, no claims, no accidents, we only have one car for recreation. As we are retired we put maybe less than 3,000 miles a year on this car. The hike was ridiculous. Not talking few dollars talking hundreds dollars. We were told, even though we don't and haven't had hail/storm damage ever, that there was an increase for both hail/storm damage.

I recently acquired Liberty Mutual Car Insurance and agreed to participate in the Right Track Program. Over the past three months I have to say the program is seriously flawed for the following reasons: The program is based on offensive driving and not defensive driving. It appears that the program is based on rural driving in the countryside. It does not take into account that if you live in a city area where the traffic is more intense. The driver has to drive both as a defensive and offensive driver.

I have a claim pending with Liberty Mutual and have been given a claims adjuster Jasmine. I have called and left voice mails not less than 7 times for her to call me, because she NEVER answers her phone. I have also sent faxes with our estimate of repairs stating it has been a month and we need to get the truck fixed. We still have not heard a word back from her. This has got beyond ridiculous that we cannot even get a callback!! Now I am having to turn this over to my insurance to take care of the repairs and collecting everything back from Liberty. (Liberty's driver got the ticket for being at fault). This means I get to pay the deductible and the rental while our truck is in the shop.

I've been driving for 46 years. Never had a claim filed against me, no traffic tickets in over 35 years. I recently switched last year to AARPs provider - Liberty Mutual - for the retirees' discount. Instead, I got an increase. I asked why the increase and they said older drivers have more accidents. Of course, I knew that was BS so I cancelled my policy. They did not want to cancel, saying that, as a "senior citizen" I needed a second approval to cancel.

Horrible company!! I paid twice as much as three other auto insurance companies. If you try and reach a representative, they will not call you back, unless you are calling for a new policy. I finally cancelled my policy and was told I did not owe them any more money - then of course they send me a bill for $160.00. The only time they will respond to you is if you owe them money!!! Paid $5,500 for one year, had no claims, then a rock hit my windshield, they would not approve OEM glass. They put in $100.00 piece of crap glass in my brand new Lexus. Worst company I ever had to deal with.

I have been shopping around for insurance and have found Liberty Mutual to be extremely high. I have been driving for 50 years and never had an accident or a ticket. I have a credit score over 800 and I’m a Credit Union member. I had saw on my credit union's website that they offered Liberty Mutual. I constantly receive emails and mailers telling me they can save me 600 dollars but when I got a quote they were 600 dollars more than the other quotes I was getting.

We had Liberty Mutual for 3 years for auto and home. We have no accidents, zero claims, auto pay on time and have good credit. I reviewed my docs upon renewal and found our auto went up 46%. I was actually expecting it to go down since we removed one car and one driver from the policy at the renewal date. I called to ask why and was told that Liberty Mutual has had a lot of claims so they are increasing their rates across the board. I asked; "Why me?" and was told it did not matter whether I was an A+ rated customer without claims, etc. and there was nothing I could do about it.

I have used Liberty Mutual as my auto and homeowner carrier for 20 years. I filed an auto claim for the first time since using Liberty, and, by far, the worst experience imaginable. In a nutshell, my truck sustained bumper damage in a hit-and-run. I filed my claim, and Liberty sent my truck to one their alleged "accredited body shops" because Liberty said I could not use my own mechanic. As a result of this shop's negligence and poor workmanship, the hood was damaged while in this shop's care. When I returned my truck for the body to see the damage to my hood, they yelled at me and tried to convince me my truck was in a front-end collision. I left this shop shaken because I was alone, a female, and probably assumed to be too stupid to notice the shop's negligence.

My husband and I had 3 cars insured by Safeco/LM and one of them, my 08 Accord was deemed totaled after my wreck. I didn't have a problem with that as I spoke with the mechanic at the body shop and he encouraged me to just have them take it away but also told me to get a certain amount from LM for it. Before I even had a conversation with a claims rep regarding price, LM just mails you an agreement that gives you the dollar amount they are willing to give to you for your totaled car. This amount comes with no market research whatsoever. They just hope that you take their low-ball number and walk away from your car. So my fight began.

I've been a Liberty Mutual customer since 1998. My 23 year old son just bought a car and went on his own insurance with Liberty Mutual. Liberty charged him over $300/month for a $1000 deductible. He shopped around and was able to go to GEICO for $50/month with a $500 deductible. This prompted me to call GEICO to check our family rates.

I was given one quote on August 20th of 2017. The rep never mentioned anything about RightTrack. Today, I receive a letter providing a new premium because I did not enroll in RightTrack. I should have been given 2 quotes, one with RightTrack, one without. Had this been done I would have not purchased the policy. The addition to the premium makes it higher than the the carrier I left for Liberty. Needless to say I am searching for a new carrier after being a Liberty Mutual customer for 3 weeks. Really unethical.

My wife had her first accident in her life, and it was very minor. A scrape at 5 mph. Liberty Mutual informed us the accident was forgiven due to her safe driving record. When the renewal of my policy was received the rate increased by over $650 per year. I called and spoke to an agent who told me this was caused by an increase in the rate for drivers in New Jersey. I went online and learned there was no increase in Liberty Mutual rates this year in NJ.

Nice, easy, price is right and service matters to them. Very great rate on cars but not on houses. So use someone else for house and use them for cars. It still comes out a lot cheaper.

I was a satisfied customer for three years. No accidents no tickets. My renewal premium went from $222/month to $277/month for no reason. I called and dealt with three people who could have cared less if I was upset or worse if I left. I called State Farm and got a premium of $159/month. I don't get Liberty's business plan. Cheaper to keep customers than to acquire them.

My 2004 Silverado 2500HD WT truck was totaled on 7/29/17. The estimate stopped at $6917.04 and noted my deduction and the total amount I should have been paid. The estimate did not include all that needed to be repaired. When I received the settlement offer I was shocked to see that I was only being offered "Average Trade-in" value of my vehicle. The settlement was $2,400 dollars less than the estimate. I utilized AutoTrader just as Liberty Mutual does and could not find the vehicles they were using. I did find trucks like mine the more than supported the retail value of the estimate. I have provided those vehicles to LM and asked to speak to a Team Leader to try and work this out.

Apparently Liberty Mutual is in the business of protecting criminals. I was involved in a hit in run by their client. I was able to get the plate number and have pressed criminal charges and filed a claim. It's been almost 2 months. I have done all the work. I got the accident report, pictures of both vehicles with matching damage. Their paint is on my car! They have not called or emailed me once!

I received my new policy and had a $50 increase. I contacted them for the reason and was told several separate things increases. The woman explained that my safe driver increased because it was 5 years and the deductible lowered so the premium increased! She then said that the collision also increased. My car is a 2002, I asked how that is possible since even if it was totaled they probably would only pay $3,000. Her explanation was that mechanic charges were the same on a 2002 or a 2017... Really!

I'm sorry if I offend anyone, but I would never buy insurance from a company that has such stupid advertising. "You had your car for three years. You named him Brad. You LOVED Brad." Every time that annoying ad comes on the TV I either mute it or switch to a different channel...!! Who on earth names a car, let alone the name BRAD?? LOL. Also, one of my family members had Liberty Mutual, and they had nothing but nightmares with this company after they had an accident which was NOT their fault.

I purchased car and home insurance online on 7/11/17. After going through a lengthy process, I was directed to pay for the auto insurance before paying for the home insurance. When I paid for the auto, I was then told that I didn't meet their guidelines for home insurance. That didn't bother me as much as not being told until after I had paid for the auto, there was ample time for them to inform me. Since I wanted to have the same carrier for both, I called to cancel my auto. I was told that I would not be charged by Meddie (or Maddie, the connection was fuzzy) for my auto.

I have been a Liberty Mutual Auto & Home Insurance customer for two years. I have been happy with the promptness of their service, especially regarding my auto insurance claims: one major (in January 2016), and one minor (in May 2017). I just had an experience that has turned me off of them forever. I received a call from an unknown number this morning. When I called back, it went to a patient advocacy center, where my advocate informed me I had a past-due medical bill from January 2016. I knew immediately it was from the serious car accident, but was confused why I had not heard anything in 20 months about this bill. My advocate told me that my auto insurance (Liberty Mutual) was not paying the bill due to "not having a claim"... even though I had filed a claim, and my car had needed two weeks in the shop, which LM paid for.

I was in a wreck a month ago and am still awaiting approval from Liberty Mutual claims department. I've had 3 different claims representatives. I've submitted the information they've requested several times. They don't answer my emails and when I talk to my representative they aren't keeping the deadlines they tell me. They've been very friendly to talk to but am tired of BS they keep telling me.