Liberty Mutual Car Insurance Reviews

Overall I have been very happy with Liberty Mutual these past years. The agents are very helpful and friendly and they basically get things done. I can also do everything on their website and if not, it's easy and quick to be able to get in touch with an agent. I like doing things online to avoid having to go to an office and their website lets me get everything done from payments to notifying me what the amounts of my future payments are going to be before they are due, plus I still get paper bills in the mail in case website is ever down. I like how quickly and efficiently they worked with me and explaining everything to me. I had a good deductible and they don't seem to raise my insurance for every little bump or fender bender. Everything with Liberty Mutual has been very good and I can't say anything wrong about them except that I would like to pay some really, really cheap insurance payments.

I was with Liberty for year and was so glad that I made that choice after my most recent experience dealing with claims. They'll take your premiums month after month, year after year, but wait until you make a claim! The department should be there to help you get money to cover damages, right? Not these guys! I went with Progressive at the beginning of the year. I had been with Liberty Mutual up until then for years. I'm a FL resident. I got a rock chip in my windshield last Fall and reported it just recently because it had not been a problem. Since the chip didn't happen with Progressive, they directed me back to Liberty. I called Liberty and they told me that my deductible was $1,000 and the windshield was only $317 so filing a claim wouldn't matter.

I like the price and what Liberty Mutual has to offer in bundle of my husband, myself & our 16yr old. However, when I call the company it takes forever to get a person on the phone. The agent was rude and off putting. I got aggravated and I was not happy with the way he talked to me. Maybe they could make a few tweaks here & there with the way the call systems works to get in touch with an agent. Other than that, my overall experience has been pretty good.

My experience with Liberty Mutual has been ok so far. I just wish that they would make me a lower monthly payments for my coverage. They are the lowest in my city so far but I'd still like to pay an even lower rate. I just think auto insurance in general is expensive especially if you are a really safe driver.

It was my first time getting insurance with any help and I had time to review policies and offers and was able to talk personally with an agent. The policy fits my needs and premiums do not go up if I get into an accident. I get rewarded for good track record. However, I wish I looked around more. My family have always had policies with Liberty and so I chose it because it is excellent coverage but it tends to be expensive compared to other companies. That is one of the more expensive insurances out there and it's hard to deal with online, you always have to call in. There is also no options to modify once you have selected a policy. You have to start over and the price may go up just because you have already signed a contract.

Overall I am very happy with Liberty Mutual. I like their low price and great customer service. Anytime I have a question, it is easy to speak to a customer service representative. They really care about their customers and go above and beyond to make sure I am happy and satisfied with my car insurance. On the other hand, I dislike how when my policy renews and the price goes up, they do not call me. I wish they could call to discuss this and explain why my policy went up in price.

Liberty had knowledgeable individuals who were very helpful when I had to make a claim and it was processed very quickly. Overall it was a good experience and I'd recommend them to friends. Excellent insurance when it was required but they were a bit pricey for my budget so I ended up switching companies. I was able to find a similar insurance for less money from several different companies. I definitely would have stuck with them if I could have fit them into my budget at the time.

I liked my experience with Liberty Mutual. It was easy to purchase my auto insurance policy, and it was done without any issues. Their advertisements motivated me to get my auto insurance from them. I also like that they have a wide range of auto insurance policies and they were all of high quality. But I would like the website to improve. It is sometimes not very appealing and I do not like its aesthetic. Also, their advertisements can sometimes be annoying.

I like that Liberty Mutal - Auto has very low rates and their really prompt service was pretty good in claims for damages and repairs necessary. Very friendly adjuster came to visit house. However, the extremely High deductible was exhausting and unnecessary for glass and incentives to perform well or better are nonexistent or are very irritating and irrelevant to us most of the time. This insurance provided very Average service overall and I wouldn't recommend this insurance to anyone in Any manner to include family members or close friends.

They have good prices and they are loyal. They have cover your auto bumper to bumper in case you have an accident or something happen and they always have more offers to you in how you need to do. They work good with me on everything they tell me and I really like it. Plus they have money if you a safe driver and don't get in any accidents. They explain everything. The others don't explain everything the way that Liberty Mutual explains everything.

I like everything about my policy. Liberty Mutual - Auto always do what I need and take care of everything in the same day. They are always there for me when I need them and they never tell me no. They have the best policy for my family and budget and they are really nice. I love the company for everything they have to offer.

Liberty Mutual offers easy claims and great service. And it is local so that's a definite plus. Their agent is very personable and makes you feel welcome! I obtained this policy years ago and I wish I would have known all the documents I needed to bring ahead of time. But it was a fairly simple process. However, the cost of the policy could be more efficient and they could provide better opportunities for discounts too. Such as school, multiple policies and vehicles etc. Otherwise, it's a great company.

I really like Liberty Mutual's policy options. I can bundle and include whatever I want and have the exact coverage that meets my needs, although this company should include better personalization. They could do a better job with keeping me updated on my policy and try to aid me in creating a better one that will meet my needs more. Nevertheless, my overall experience has been fairly good. They offered me the best deal for what I wanted and it is not as expensive as other policies with other companies.

One thing that I absolutely love about this feature of the insurance company and policy is that it has free towing and roadside going along with the other companies that I could choose from. And assistance that I will need in emergency. But it would be a great thing if you could bundle together more than one policy so that it can be a cheaper price.

The purchasing process was very easily done online. I am also able to receive my documents, insurance cards, etc. online. Therefore if I ever lose anything I can access my account and go right online to get another one. I like the ability to pay online and that I am able to receive a discount through my employer. I am also able to take online discount courses and apply it to my insurance. My insurance company also has an app that I can easily download to my phone. However I do not like that the price goes up every year. It should be just the opposite for being a long-time customer. This causes a very impersonal experience and is the only reason I am working to change insurance at this time.

They were fast to respond with a quote and had my policy finished quickly. They were courteous and also had my card emailed fast. Their premium is a lot cheaper and of better quality than my previous company. I also have my home insured with them. I am very happy with them and plan to stay with this company.

We purchased our policy by doing price quotes online. It was quick and easy. At renewal we were looking for additional ways to save and the agent recommended their safe driver program and we qualified for additional discounts. I was in a multi vehicle collision this year. Another driver was at fault but Liberty stepped up and handled everything quickly and easily. I had a nice rental the next day. Our vehicle ended up being totaled and we received a fair value settlement quickly that allowed us to purchase a new vehicle. I thought their service and timelines were great. Keep up the good work! We would recommend to our friends and family.

I have been with Liberty Mutual for 34 years. I have never had a major problems. They were my first insurance carrier. Someone came to my house and set up our policy. When my husband and I bought a house we used Liberty Mutual. Liberty Mutual has been around for a long time and they are very reputable. Also, their pricing is fair and comparable with Amica. Amica couldn't do much better. When I buy a vehicle, the dealership just sends Liberty the info! It's very easy. That's probably why I stick with Liberty Mutual.

I went online, filled out the necessary paperwork and forms, filled in my contact and claim information and was contacted by an agent who followed up with the process. I have full accident coverage in the event of fender benders, on road mishaps and non cause accidents, It was convenient that Liberty offers complete claim policy assurance. However, I'd improve on the claims processing time as it was quite an extensive and detailed phone call in order to file my accident claim and complete the entire process.

I was searching different companies online and came across Liberty Mutual- Auto and decided to call them and see what policy would be best. They were friendly and the whole process was pretty easy. The only thing I would change would be the methods for tracking safe driving. Situations can occur that will cause you to take a small hit on the rating. But other than that, I like that they are knowledgeable about what they offer and what is best for me. They also suggested trying their safe driving tracker which can significantly discount premiums.

I have been with the insurance company since 1988 and represented by the same agent during the time period. The agent has been helpful in all matters from auto, Home and life insurance questions. My agent as well as the company representatives were there with answers to every questions and assisted me in so many ways when my wife lost her fight with brain cancer. I have filed claims for traffic accidents, as well as life insurance policy and I have nothing but praise for the company at every level. I had a superior experience.

It was fairly easy to call Liberty from the start and set up the plan and then manage online. They asked simple questions and were able to insure us right away and get us the documentation that we needed. But it was a challenge to switch the policy from one state to another state when we moved. The price went up which ended up being a mistake, so we needed to call back and speak to someone else to get it resolved which was frustrating. Otherwise good overall experience. I like their accident forgiveness, bundle discounts, online ability to pay bills and manage my account and make changes. Responsive customer service that you can call seven days a week too.

Easy to purchase a policy with limited required contact with salespeople, which makes me happy because I know what coverage I need and dislike being pressured about things I don't need. There were no hassles or annoying sales pitches by pushy brokers. They have stable rates over the years and offer bundling of auto and home policies, discounts available through my employer. But I could always use a lower rate, but then I'd lose my bundling discount on my homeowners' policy. Other than that my experience with Liberty has been ideal.

It was easy to purchase the policy from Liberty Mutual. Everything was able to be done online. I can also receive help over the phone if need be. I like the online services and their price point. So far everything has been pretty standard and I have had great experience.

Liberty Mutual offers features and services that other companies had not been offering. It was the first to offer accident forgiveness. Plus, my rates were cut almost by half. My previous company was MetLife. They were ok but I could not speak to them directly. I had to go through some kind of agent. My company before MetLife was Nationwide. They were great but their service declined and their premiums went increased. I have had Liberty Mutual for 2 years and I have never had a problem or issue with them. I'm satisfied and keeping Liberty Mutual.

Liberty Mutual has quality products and up to date technology in their website. Their website is original and innovative to use and easier to browse. The customer service features and the contact number is easier to get. They answer the calls faster and they are well experienced. They are satisfying and fantastic. My overall experience is amusing, unique, stress-free and problem-free. The process of purchasing the auto insurance is very easier with discounts and faster to be processed.

My overall experience with Liberty Mutual was a pleasant one. My husband gets his disability check every 3 Wednesday of the month, not on the first or third like most people, but I was given the option to pick a set day for my payment to be made, which really helped me out a lot. However the pricing on insurance payments should be lower. Especially if you have a great driving record. It is mandated that all vehicle owners MUST HAVE insurance and I understand why, but make the payments reasonable. Most people in this country only make minimum wage, so we are usually having to decide every month if we are going to pay our rent or our car insurance. Gotta have both, but which can slide for a little while longer? This is not only for this company, but ALL companies. I only went to another company because of family and I'm not unhappy with this company, but if it were up to me, I would be back with Liberty Mutual.

Liberty Mutual was personable and reasonably priced. I never had any issues and only left when I got married. Customer service was always great and when I was hit, making a claim was easy and fast. I received the money to fix my car quickly. Other than that, the already low rates could be a little lower.

I have looked around for other insurance companies, but in the end the cost of Liberty Mutual is the lowest we can find. They are accessible by phone, which I prefer over doing it online. They are very sympathetic about the problem and take down all the information on the phone. Given a claim number and having someone get back to us. I have always received an answer to any question I've asked. Also they are courteous, and I believe located in the US, which makes it much easier to communicate.

We had heard the ads on tv and liked their replacement policy so we called an agent and she was wonderful and very helpful! We compared the benefits to other companies, the price, and the agents and chose Liberty Mutual. We are completely satisfied. We are old as dirt so we have many insurance policies and companies to compare it with. The agent is the best we have encountered to date and the coverage and price are as good as we could find. So far we are happy.

I switched from Liberty Mutual to another company and they welcomed me back, No questions asked and bundled my homeowners with my auto. They actually lowered my homeowners insurance as well as my car insurance and at the same time lowering my mortgage as well. They helped me get AAA when I was stuck on the side of the road. They let me change my policy and did not try to force me into any extras. But they are very expensive and it would be good if their prices were lower considering I've never been into an accident. I was issued a ticket for going through a stop sign by a police officer who was not paying attention because I did stop the stop sign. It was the only moving violation I had ever had and Liberty Mutual gave me points and as my insurance, I did not think that was fair. I think there should be a gift of forgiveness for moving violations.

The Liberty Mutual insurance was easy and quick to purchase. Found them online and called to get rates. They were lower than the company we had so we decided to sign up right then. The customer service is helpful. All issues have been taken care of for us quickly. However, it would be nice to have a couple more benefits like a rental included for the price we pay. It would also be good if we could get the car replacement coverage advertised at an affordable rate.

The overall experience and the process of purchasing the auto insurance policy was a bit easier as we did our research 1st before purchasing it. It is hassle free and can check and inquire online. The insurance Liberty Mutual Fund we just move as it has good feedback from friends and relatives so with our further research and their customer and salesperson explanation it seems like they are a very stable and dependable car insurance. The only disadvantage of this insurance is a little bit expensive than other insurance company. But I thought it was fine as it protects your car and your loved one just in case. It was a great choice.

Was not happy with previous company. Liberty features worked well with my circumstances so after checking around they were selected. Made all arrangements online and dealt with a nice person who explained all the plans and information to me. The rates were reasonable for the two autos we had.

I like Liberty Mutual because the customer service is great as well as the claims representatives. They are quick to take your call, polite and payments are fast as well. And I had no problem buying insurance from Liberty Mutual. We received a discount offer in the mail and the quote was about $400 less than what we were paying for our automatic and home policy. When we bought a new home and had to update our homeowners' policy, the sales rep was great. He called us back right away even though it was in the evening. And while I like Liberty Mutual Insurance overall, I had a problem when I made.a claim using their mobile app. Nobody followed up with me nor did they return my call. I'm sure it was the representative I was assigned to, but it left a bad taste in my mouth using the app. I also am not happy with the rate hikes every year.

I was a policyholder in good standing for years. Moved to a new state and bought a house, cancelled my auto policy with Liberty Mutual so I could bundle it with my new homeowners' policy (Allstate). It took 3 months, 3 faxes (one per month) with the appropriate forms (from my new agent), 3 months of phone calls with Liberty Mutual agents to get my policy cancelled. It was like a part-time job. The inefficiency of this company is astounding. Reps would claim they'd never received my forms to cancel, and would give us "alternate" fax number to try. In a nutshell, I tried to cancel in late January, this was not resolved until May, with a lot of work on my part, AND $65 in cancellation fees (not late fees, and not cancellation fees for non-payment). Beware this company. They are super sketchy, and will charge you all kinds of extra fees.

Our family currently has Liberty Mutual insurance for all our house and car. We are extremely happy with the service they provide for us. We love customer service and care we receive from Liberty Mutual insurance. Liberty Mutual insurance company is always been a reliable company for us and we have been doing well since changing to them. We would definitely recommend Liberty Mutual for any family or friends who have a need for home or car insurance that provides good service.

The experience with Liberty Mutual has been great. Customer service is good. They are caring, friendly and more than willing to help when there is a need. They provided useful information and were willing to go up and beyond assistance. I also like that they provide incentives for local college graduates. While the policy is automatically deducted from my checking account, there are issues when the price increase without notice. The price has more than doubled since I started with the company. It would be nice to have ample notice.

Buying my Liberty Mutual insurance was one of the more pleasurable insurance buying especially when comparing it two lower-level insurance companies that try to compete with their services. Liberty Mutual has a very good customer service and rapid problem resolution. Where other insurance companies fail to deliver on promises they make in customer experience Liberty Mutual not only meets those expectations, they exceed them. They have systems that can ensure that you don't sit online waiting for a representative to come to you and where you waste your day, they have a callback system that allows you to leave your number and name and they hold your place in line until someone is available at which time they call you back and continue ahead with your call.

I dealt with an agent on the phone to work through what types of coverage I wanted and then paid online. Not going into an office is very convenient and desirable for me. I wish there were declines on deductibles for each year without a claim. One other thing I would like to see is more discounts for number of years being Liberty Mutual's customer. But other than that, the price is very competitive and I like the car replacement in case of a total loss of your vehicle. I also like that I can make policy changes online. Price changes are shown as you make changes so you know your new payment immediately.

Liberty Mutual is a really good insurance company to have. I like the convenience of the insurance policy. It is affordable and they work with me when my payment is going to be late because I don't have the money on the due date. Always ask and make sure that you have all the good add on stuff that your insurance companies offer because you never know what is going to happen or on the road with all the other drivers out there.

The process was quick and easy. They have great customer service and the place was comfortable, has nice friendly atmosphere with friendly people. It was very affordable and they had more than one way to pay. It was also conveniently close to where I lived.

The process of purchasing their insurance was simple and easy. I called them and we walked through the process while my husband ran in to pick up prescriptions at the pharmacy that were already filled. Their roadside assistance is great. I have had to use it twice and both times they were there in less than an hour. The first time it was after 10 pm and the second time it was before 8 am. Even when I had other roadside assistance, I was never able to get someone so quickly. However, the price is the biggest issue with them. I have a perfect driving record and my insurance continues to go up. They said it was an increase in PIP... but the increase was more than just the increase here... yes I compared the two years.

When I had Liberty Mutual - Auto insurance, I liked the price rates, the customer service they had available to their clients, their website and the way it was set up, and many other things. From time to time it would be a little difficult to get them to call me back in a timely manner, but when they did, they were very helpful. Having Liberty Mutual - Auto Insurance was a pleasant experience overall.

Purchasing the Liberty Mutual insurance was fast and easy. Even when I was a bit confused they helped me understand it all. Great customer service and always answer my questions. With kindness. They are great to work with. Just not all places are the same though. How they treat you in one location may not be the same in other locations. But my experience has been really good so far.

It was easy to get my policy started with them. I was able to get all the coverage that I needed for my vehicle and myself. Very friendly customer service, always had all my questions answered when I need help with anything about my policy. At the beginning it was very good and I had no complaints about them at all. I was very glad that they were my insurance company but as time went by and I wanted to do a multiple car, they started giving me a very hard time to do that and wanted me to add another driver when I didn’t have one and then they just very expensive with not working with the coverage that I really wanted and really felt that they were just thinking about how much money they can make off of me and not caring about their customers one bit.

We have been with Liberty Mutual Auto Insurance Company for over 10 years and they are an excellent and a very reliable auto insurance company. They have fast response, excellent turnaround and good customer service. I highly recommend them.

I love the coverage options and think Liberty has wonderful customer service and support. I ended up getting way better coverage and much more coverage and better features than I had with my previous insurer. I got exactly what I was paying for and I am very pleased. But they should be more detailed about their coverage options in the beginning of the signup process. Instead I had to make sure that I was asking direct and all the right questions.

I like that Liberty Mutual is very easy to get a hold of. Also my agent is super nice and helpful. Every time I call they are able to resolve my problem fairly quickly. Also, I liked that it was easy to purchase. Not too complicated or too many paper work and they were able to set me up almost immediately. I've worked with other companies where it's was a load of phone calls and paperwork so this was a nice change. But some of them can get really pricey. Maybe they can have a bit more variety with their plans and some cheaper options as well.

They didn’t listen to the actual facts and when the claims adjuster talked to my daughter she was out of Texas and viewed the area by an aerial map. They went ahead and paid the claim of which they should not of. I think when you represent your client you should at least hear the facts and if your client ask you not to pay the claim, then maybe you should not.

Liberty Mutual provides great service. They are easy to deal with and tailor your policy to your needs. They have friendly hometown service and their customer service is easy to get a hold of and to deal with. My insurance agent was wonderful and easy to understand. Explained everything clearly, patiently and was readily available to help with any of my insurance needs. However right now Liberty Mutual seem to be a lot more expensive than most other companies when I compared quotes. I have no accidents and 1 speeding ticket in 10 years and my policy is over 400 monthly. Also, since my original rep left, I am having a hard time getting answers as to why my policy has almost doubled in price.

I have had Liberty Mutual for many years, and have been satisfied overall. They are available 24/7 and always answers questions professionally.

Reliable company but didn't help me when an accident was another person's fault. I would have to pay my deductible then have the third party reimburse me. They should help me then collect from the other company. Bundle with home insurance gives me a good rate but other issue will have me looking for a company that meets my needs better. Don't raise rates, customer service was bad when I was in urgent danger, would not send a truck for 45 minutes.

The auto deals I received when I signed up made me happy to not even look at another company. The no accident driver deals they provide had me feel safe. I feel that they are on your side when an accident is not your fault. The customer service representatives are always nice and friendly when I call in about questions I have. However, I dislike waiting on the phone for long period of times and I dislike waiting on a claim to come back in an appropriate time frame.

We originally had our home and auto insurance with Prudential and Liberty Mutual inherited us when it purchased Prudential. They are a solid company financially, and has been around for quite a while. They guarantee replacement value reimbursement for home, car, household items. Their agents are pleasant and helpful. My only complaint is that our premiums cost more expensive than a number of other companies.

It is easy to sign up and that you can really trust them with your car/automobile so you don't really have to worry about anything bad happening to your car, just like their commercials say. But it doesn't cover 100 percent of everything and it probably isn't really the best insurance but it is better than nothing and there are still lots of positives to this insurance over other insurances you will find out there. I would definitely recommend this insurance to my friends and family as the pros of the insurance definitely outweigh the cons. It's a good buy!

Rates are reasonable. Claims are easy to make and are settled quickly. Customer service is knowledgeable and easy to contact...no hold times. Payments can easily be made online or over the phone. The ability to make payments online or by phone is very convenient. And reminder emails and text come in very handy. Features such as accident forgiveness are also perfect for someone like me. Overall experience with Liberty Mutual has been great. I am very satisfied with the service I have been provided. I have been with the company for over five years and have no expectations of changing companies.

My experience in this insurance are very good. I love it because the insurance of this company is very great and the payment are very low and the people are very helpful, nice, polite and they always have a smile on their faces. I love that way they are and the way they explained the policy of my car. I like it the way it is. They are the best.

My overall experience with Liberty Mutual was fantastic. The company is very friendly and affordable. The prices were generally cheap but gave a good service for the price. I also like the fact that their insurance does not ask unnecessary questions when I applied. But I wish there were more options included with the policy such as towing and car replacement meaning a rental car. I would also like to see an easier and more effective way of documenting damage to the vehicle as well as sending an adjuster out to see how much damage is done. But they provide moderately fast service when it comes to sending one. They also provide easy service and do it with a general concern for the public. I love the 24 hour option which provides an easy way to report an accident and to do it on my time.

Liberty Mutual - Auto has workers that care about their customers and make every effort to get things done, no matter how big or small that request may be. I would like for them to offer a tracking system that lets them know when we are lost or in distress so that there would always be eyes on us and we could feel more safe when leave far from our home. It would be a great company if Liberty Mutual gave you the options of allowing for more input from the specific company and make us feel like a part owner of the company.

When purchasing my policy, I was able to do everything via email, which I found very convenient. I like not having to call during business hours or speak to a random representative during off hours. But the price is a little higher. And the sales agents are not as knowledgeable as they should be. Maybe they need additional training or continued education when things change. The most positive things about Liberty Mutual include their claims processing and the option for things like new car or better car replacement. I didn't have to use the better car replacement, but I liked having that on my policy as an extra cushion should my car be totaled.

Liberty Mutual offered the least expensive policy having the required coverages and providing good service. This reduced our annual cost from our previous experiences. Getting the insurance was standard process -- discuss needs with my broker and look for a policy that provides the necessary coverages and good service. Chose from several options after performing due diligence, then completed the application and provided the required verifiable information. Under the constraints of the requirements of state law, our policy covers those things which must be included. I have dealt with the company several times now and found them to provide decent service.

Liberty Mutual made the process of purchasing my auto insurance easy. They assured me that my rates would be lower than my previous insurance could provide. They worked with me and accommodated my needs. My favorite thing about this auto is the accident forgiveness program. They reward me for being a good driver instead of punish mistakes. However, sometimes it takes long to get back with me on exactly what will happen with my claims put in. Also I would like it to give me a little lower policy rate for a new car purchase and not just do what everyone else does.

I purchased my policy from my uncle who was an agent for Liberty Mutual. We met in person and signed all of the paperwork. I liked the price I received for the insurance and I liked that my agent was my uncle. I also liked that it was a local branch and it was easy to access. However, I disliked the fact that I didn't have an online account which would have been easier to access my account and I didn't receive discounts for a good driving record, too.

Purchasing the policy was really smooth and fast. They didn't make me go through too much when I first signed the contract, the person who attended me was really humble and polite. I really like the fees and the services they provide, they always meet my expectations and the wife's ones too. They also make a really good use of the mail aspect. I'd recommend Liberty Mutual for sure. On the other hand, they could use a better website and more detailed customer service. My wife didn't have too much trouble with their customer service but I have and it was really unpleasant.

I have always loved the company which set me up with this policy. They are always fair with their prices and policies. If I ever have an issue all I have to do is call them and they get things back on track very quickly. They are willing to help in any way possible. I like the fact that if I don't have the money to pay it on its due date, I have a 15 day grace period in which to come up with the money without being canceled. This really helps when you're a single mother of children who their sperm donor doesn't pay child support to them.

I love this company and like everything so far about it. It was easy to apply for coverage. The agent was knowledgeable and they have a friendly staff. I like how they offer their help in person, over the phone, online and on the app. It ends up being super helpful. I have told many people about my experiences and they have signed up. I would recommend the company to everyone I know.

Liberty Mutual is a good insurance company and it provides auto insurance policy. The premium amount is also normal to pay. Any damage to car they will cover the insurance amount. I like this insurance provider for their services and the prompt response they provide.

The signup process was easy. The agent addressed my needs and any phone calls I made were initially promptly answered. The last calls I made were not addressed by the agent, but by a service that said they would contact the agent to then contact me. Service was prompt and the agent seemed interested in my needs. I also purchased homeowners insurance at the same time. Rates and coverage met my needs and price was considerably less than my previous insurance. The initial price was good, but rates went up yearly. Seems like it was a come on rate to get the business and then raise the rates thinking I wouldn't complain. I then called and was told I was getting older and that's pretty much the way it is. There are also some areas that could have been better defined as far as costs for extra services.

I really care for Liberty Mutual. I like that they are trustworthy, friendly and easy to get a quote from. They are always there to help when I need them too. It has been a great experience that is why I am so loyal to them.

I got a quote online and Liberty Mutual was significantly cheaper than the policy I held at that point. So I talked to my husband, and ultimately purchased a policy through them. I like that they provide good coverage for the lowest price. They also seem very friendly. They also offer renter's insurance, which I also have through them. I wish though that all insurance companies premiums were less for goods drivers. I've never had a ticket, or been in an accident. People like me should get better discounts for safe driving.

They are always in office and on time with their calls and they are fairly lenient when I don't have my whole payment in full. Also, I like that I get full coverage and gap. However, they raise my rates at their own convenience. They have a couple people in office that tend to have an attitude and wear their feelings on their shoulders in the office and or on the phone. And I'm not a fan of these commercials LOL. Overall, happy and content with it as long as rates stay within their parameters.

Buying the policy was very simple. They answered all questions without pretending they didn't hear you. There was no secrets to find out later. They are very friendly and helpful when it comes to customer service. They have the cheapest insurance I can find. Even cheaper than Geico. I dreaded calling my insurance company before I had Liberty Mutual. They make even the toughest problem seem not so tough. I have been with them for 1 1/2 years now. I've been very Happy with what they have offered so far.

Liberty is a company we were with years ago and we came back to. They are reliable and pleasant to work with. You can e sign things when you make changes and update on the website easily. However we had a no-fault accident in 2013 while living in MI. Since we moved to IN and still had medical issues and bills, they have been slower at paying. We had to get a lawyer involved which helped a lot. Other than the no-fault claim, our agent and his team are fast to answer, review or update things we need. Their website is user friendly. I think there is always room from better value though.

Liberty Mutual is a stable company that offers auto homeowners and excess policies which I had all three for the entire time I was covered by this company. Having multiple policies was good because there was a discount for this. Purchasing the policies was easy and then I just kept renewing them year after year until the premiums became much too expensive. Also, the claim handlers are not always as knowledgeable as they should be in all aspects of claim handling.

My overall process with Liberty Mutual is great. They treat me good and they also have some great deals up their sleeve. The thing I like most is that it cover anything between car wrecks and things going wrong with my vehicle and whatnot.

I like how Liberty Mutual is always listening to the conversation when we have one to pinpoint the problem, along with how they adjust their rates to fit me. They always try to find the best possible option for me and give me it along with give me my insurance rate accurate. But I don't like how if I am involved in an accident that I have to wait for them so long on the phone to talk to them about a problem I have and it's not really a smooth process of calling. Being in an accident it is already hard enough trying to get things figured out so this is just an extra step I would have to take in the little time of getting the accident solved.

Liberty is the absolute best. I'm in an accident almost annually and I'm glad my rates won't increase due to my horrible driving. Otherwise I don't think I would be able to afford insurance let alone be insurable. Also, Accident Forgiveness is an excellent feature. The rate of my policy is a little pricey but I guess that's the price I have to pay. Sometimes I have to sacrifice my cell phone or Internet bill or both just to be able to pay my insurance. I live far away from my job and I need my car to get to work so I can't afford not to have my car insured. The stupid buses don't go to that part of the city.

Liberty Mutual - Auto had the lowest rates for myself and my husband in the state of Colorado. They were easy to look at and I knew what I was getting when I signed up. The plan was laid out for us with the coverage amount and the price we would pay monthly and we cross reference that with other insurance to see who was the cheapest and would cover more. I'm satisfied with Liberty Mutual. They were pretty straightforward with their plans and pricing and there was no confusion as to what I was getting myself into.

I decided to go with this company on the recommendation of a friend who also used. Everything went smoothly when purchasing. Their customer service was always helpful with any questions I had, and I never felt I was being taken advantage of with my rates and billing. I liked the ease of setting up the policy, and how straightforward it was. My policy had thorough explanations about what was covered, which helped me in my first foray into purchasing my own auto insurance. There was not a local contact office when I had insurance through this company though. I was fortunate enough to not ever have to use their services but now that I do have insurance through a local office, I feel it would have been an inconvenience to have to file claims.

The representative that we have with Liberty Mutual is outstanding. She visited with us in our home when we contacted Liberty Mutual to see what they could offer us. She is on top of everything and is always available to take our calls and answer any questions. She took a lot of time explaining everything to us before we signed. She also lets us know where and when we can save money and directed us to a defensive driving course. I would like our premium to be lower but other than that, I have no complaints.

I've had Liberty Mutual for the past eleven years and it is the same company my parents use as well. I felt like they were the most professional and honest company to get my insurance from. It was easy to sign up and get coverage. I did it all over the phone. The person who took my phone call to sign up for a policy was very knowledgeable and got me a lot of coverage for an affordable price each month. Liberty's very family friendly and professional. I wouldn't change anything about my policy. The price is low and I get the best coverage. They're great to have on your side! I've never once had an issue with their customer service or anyone I've spoken to over the phone. Their website is easy to use as well and navigate. In 2012, I got into an accident with an inexperienced driver of sixteen. They replaced my whole car and it was never a problem.

Overall experience has been very good. I like the representatives and agents. They're all very friendly and helpful whenever I have a question about my policy. They take time to explain answers to me so I have a good understanding of my question. Liberty Mutual's a great company and worth the cost but the cost per month could be reduced to be a little more reasonable. Otherwise, I will stay with this company because of my past experiences and the ease of filing claims.

Liberty Mutual's app is wonderful; I can do most of my business online. I like the rental assistance and their Auto Replacement feature has been very beneficial to me. When processing a claim it's very easy. However, I wish they wouldn't use my credit to justify my premiums. Rates seem to be increasing but they are compatible with other insurance companies. Also, I wish they offered a time-out when someone loses a job. Like a one time buffer. It would help out so much. Nevertheless, my best friend is my representative which makes it easy to adjust my policy as needed. But I also know that she gives this kind of service to all her customers which tells me she is excellent at her job.

Liberty Mutual is great and way better than the other companies that are listed on this survey. The company is going in a good direction and in a very positive way. I like the feature where I can easily save some money here and there and not worry about anything at all. But I feel that the customer service is lacking and sometimes they seem quite rude when dealing with customers that are looking for affordable quality insurance. They could improve by having better overall quality and customer service. But overall, the process was amazing. My purchase went smooth, easy and fast. I admit there were some issues in the beginning but it all got sorted out.

Liberty Mutual is a huge FRAUD & SCAM of a business. Very sad. They do not pay or take responsibility. A large work truck of a company (Blackwell Engineering) they insure crashed into my convertible & they REFUSE to pay in an effort to save money. Corporate American Greed. After telling my story it turns out I'm just one of many scams & frauds... HORRIBLE customer service. Nothing but people who don't answer their phones and don't know what they're doing. They have the worst communication skills, and have us going in circles. Some of the most simple tasks can't even be made like returning a phone call or filling out paperwork correctly. Whoever that lady is that answered the phone, drives away potential members like myself. You guys need a new replacement for this location for whoever is working the night shift on 10/27/16. And if you get an adjuster named Megan run! Worst company ever!

They are good at the job. When I call to put in a claim the first thing I was ask was if I was ok. That means they were more concerned about me and not the car and that right there is what made me happy about this company. They hop right on my claim. They keep me in the loop about my claim with the email and the text sent to my phone. I can easy look at my policy online. Sometimes it's a little hard to get in to see it but it does come up. Very happy with them. They are kind and they also know how to treat the customer and that right there is what I look for. Great customer service is a must for me and they go out of the way to do that. I left another company because I was not getting that.

They refused to cover Tow on a Toll Road even though I called them to confirm that they would. Terms and conditions are unfair and stacked against the consumer. They stated maximum tow coverage under policy I bought was $50 which when I confirmed with call center was supposed to be only if I called the Tow company without calling them first. Really disappointed. Stick to AAA or other insurer.

Cheap rates and good service until you have a claim. Then you get stalled, low balled on your vehicle value, rude adjusters. Only junkyard parts used to fix your auto. You get what you pay for. They could care less about customer satisfaction. You become a number.

Liberty is most handy if someone else needs them. They think of everything. They offer suggestions and help me with the paperwork and with any questions. I liked bundling many car and driver safety rewards. They offer many. Some is what I want and some for in handy. I pay only what I'm using. Nothing more nothing less. I also get to pick my plans and that's a plus. My overall experience with Liberty Mutual was excellent and meet my needs. They are the best.

Liberty Mutual asks questions and they make sure to understand what you want in an insurance policy. They give you quotes where the price range is based off your needs. I can access services multiple ways and I can contact or pay them by phone or online. They call me annually to follow up and review my policy and verify if we can get discounts. Overall great policies and services but one thing that I dislike is location. I don't have access to going in person and from where I live there is no local office. I do get documents mailed to me but it would be nice to get them in person and quicker.

Liberty Mutual has always been one of the best insurance companies around and my experience has been very good. I have had many insurance companies but Liberty Mutual has always been the right one for me right now. The process of purchasing insurance was very easy for me. They make it simple to sign up and they fully explain all my coverage and perks that I am getting for my service. Liberty mutual has never given me a reason to dislike its service and I have never had a problem with them in the 4 years I have been covered by them.

I like Liberty Mutual's replacement plan. If they total out your car they will give you a car one year newer for no additional cost to you. The rates are pretty low as well and. Been with them for over 7 years. Very pleasant experience and representatives are easy to get along with. Had to deal with them with two car accidents in the past and never had any problems. Have my rental the same day.

I have had the same policy/agent for ten years. I was not pleased with a former company and was referred to this agent. He keeps in touch even though I have had rare occasion to use auto insurance services. I like the discount program with my alma mater. They have always been very responsive when I have needed them. I also like the proactive new services they add: valet claims, etc. I would prefer more in-person options though including local office availability to discuss some issues in person. Getting to my agent by phone is not always possible; but the phone staff have always been courteous and attempted to answer any questions.

It's not easy to get a quote on the website, I had to call, wait on hold and then go over the same info again that I had put in on the website which was pretty redundant to me. But I like that Liberty's cheaper than the competition, nice and friendly phone folks and easy website to navigate. Setting up your profile is easy too. It was fairly easy to get our policy. It takes a while, though and doesn't move as fast as I would have liked. It seemed like it took forever and that made me impatient with the process.

In purchasing insurance, I start by looking at the prices and reviews of each insurance company. Then I look at the options and what coverage I will get for the best price. My experience is that pitching insurance is always time consuming and frustrating but when you pick the right insurance then it all becomes worth it. I personally like Liberty Mutual's accident forgiveness. It's always good to know that if you have an accident it won't punish you. Also the staff is always friendly and willing to help when I have an issue. I would improve the rates of the auto insurance though as they can be a bit pricey especially with new cars that require full coverage. Also more local offices are always needed.

Price and reputation sold me on this company. My previous insurance company was not honest enough to tell me not to pay for collision on my 2003 Saturn but Liberty Mutual was. I could pay it but it would never pay out because of the age of my car. In this one act they gained my trust and saved me a boatload of money. I hope I never need a claim but if I do I have high hopes that they will come through.

My experience has been overall well in about four years. The process of purchasing auto insurance was a somewhat stressful one. Trying to find the best deal that benefits you the most and at a decent price was a task. But overall a lot of knowledge was obtained and doing some research does not hurt at all. In the end it was a learning experience. I like the amount of money I pay a month. I am currently paying a lesser amount for insurance, than other insurance companies who offer the same coverage. One feature I would like is to pay a lesser amount for my coverage. As a loyal valued customer I deserve a discount. Also, the amount that you have to put out for a deductible is kind of unfair. But other than that everything else does not seem to bother me at all.

Liberty Mutual Auto provided complete coverage for my vehicle after I was caught in an accident with a vehicle with less insurance. I never expected I would have to use it, but the experience greatly proved that accidents can happen to anyone. I was caught in traffic and the driver behind me became impatient, and as they attempted to turn into the next lane they crashed into my car. Rather than being charged, I simply called them and proved that the other individual was in fact at fault, and then received a check in the mail. But I would improve the amount that they provide coverage for, as the only reason I received total coverage was because my car was worth only 20,000 and I had owned it for a few years. However, if in the future I purchase a newer car of a higher value I may not be completely covered.

I like the new car one year newer policy where they get you a car that is one year newer and so many less miles. Instead of only giving you only part of the blue book value that the car is worth. Also I like their device that sees how you drive so that you can save money on your insurance after you complete the process. However I would like to pay for a whole year at income tax time. Right now they only let you pay 6 months worth of insurance ahead of time. It cost me more money to pay that way. And I could definitely be more able to pay if I could pay a whole year from my income tax.

They were very quick and totally amazing with me, they have always been here with me for whichever situation that happens to me. They are an amazing brand who are great and are willing to help anybody who asks to join them. In a matter of seconds will reach you for whatever you might be needing. I love having their help and I had such a great experience. I love working with them since we are very close and I can't see myself going to any other agency.

We had a very smooth and easy transition from our former company to Liberty Mutual. They were quick to get a quote to us and auto drafted our checking account to get our policy in force the same day. They have friendly and helpful agents too. They have been very easy to work with and have the best rates for home and auto.

I love Liberty Mutual - Auto since they work with me and I have installed payments. It's also the cheapest insurance around. I have many agencies but they are good to me as well. For the purchasing process, I went to the Liberty Mutual office and the receptionist was very nice and courteous. I loved the way she handled me as a customer. I also love the option they have - the app that I can make my payments that no others have. Liberty Mutual is the company that I would recommend to anyone.

The process of purchasing it was quick & easy. I was able to have it start without having to put down a downpayment. They offer a lot of different coverages & the option to have the payment deducted from my payroll. I can receive discounts for having multiple vehicles & I also have renters insurance as well. However, I didn't like the cost & they should have both the renters & auto insurance together instead of through two different companies.

Liberty Mutual has great customer service, the reps are extremely knowledgeable, and the coverage is more than sufficient for the price of the premium. The only thing that I dislike about Liberty Mutual is that I have a deductible, however that is also the case with other insurance companies! And if I could change one thing to improve the company, I would add more incentives for safe driving. But other than that, the overall experience and the process of purchasing my auto policy was extremely pleasant and much easier than I had originally anticipated. I was able to find the proper coverage that I wanted, with a price that was lower than I had also anticipated.

I like the roadside assistance, accident forgiveness, 300,000 in bodily injury, 150,000 in bodily injury and multi car discount. Liberty Mutual has been around a long time and it is one of the best insurance company around. Their prices are fair, too. Also, my agent had a meeting with me one on one and we sat down and he explained everything to me about what they offer in detail and allowed me to make the decisions of what I needed and want for my vehicle to be covered. And my agent has been the best at making sure I am always happy and satisfied.

I bought Liberty because of the new car/better car replacement and LM won't honor it - they refuse to pay for rental car even though UIM in VA law says they have to. Buying okay but price has gone up each year but was supposed to go down (clean record) - I didn't complain because as long as I had new/better car replacement I was happy - now that I need it they are changing the value of my car so as not to total it and pay me what is due! And they still owe me over $2000 for UIM rental and my brand new car has been in shop since MARCH 9! Dislike EVERYTHING - Rude customer service, take forever to get back to you, bad faith principles etc. They are negligent with a first party claim and I have a contract with them and their duty is to be fair to me and explain all options but they literally ignore me and provide wrong information.

This company l was good until you get in a accident, it's another story, insurance goes up, call to get it cheaper. LM gives me a number to call, LM lie all the time, you never get a straight answer. I wanted to speak to manager, the rep. gave me a hard time so I hung up, call back the rep fix my number when I call, my call would go to the adjuster. I left a message with3 days ago, then adjuster finally calls me. Please I beg you. Don't buy insurance from these jailhouse crooks, you will be sorry down the line, thank you. I rise.

I have car insurance, renters, and life insurance with this company and I'm always on time with payment but this is how they treat me. At first I like the price of my insurance but now it's durable. Policy price and customer service are awful. I really hate my lazy agent here in Honolulu. I have questions but no one calls us back and it's been a month. When we call the main office in the mainland they just tell me to call my agent. When I call again the agent in the mainland says that sometimes agent are only about selling insurance and not be there to give information or anything. They send me letters but when I have a question there's no one to answer them!! They enjoy sending me everywhere with the wrong information. I hope they keep to the price that was quoted and call customers back at a timely fashion. They should also have good customer service and be sympathetic about what's going on. Totally hate Liberty Mutual.

Accident forgiveness, lifetime repair guarantee, and new car replacement is what they advertise. Sounds great but none of it is true. They seem to double triple charge me then customer service tells me I have to wait 5 business days to get my money back and they take forever to do anything. They suck. It is the worst insurance company there is. Look at all the bad complaints.

Liberty Mutual is a good insurance company and it has a lot to offer for what people need for insurance and they usually do a lot more for their customers than most other insurance companies do. They usually do everything in their power to make sure it's good for the people that need them the most and I wouldn't doubt that they wouldn't help anyone.

I am pleased with Liberty Mutual - Auto. The purchasing process was simple thanks to my agent. I believe it was done in one day, in just a matter of hours. However, I would like them to update their online website. But other than that, I like that my rates are low and my agent is easy to get in contact with. If I ever need him I can call or email and he will get back to me if he missed my attempt to contact him.

They have had my car/truck insurance for a few years now and I'm planning in keeping them... They have very good rates for the policy you get and are easy to deal with. However I have the automated phone system and I want to talk to a real person... Also their billing is always messed up. I have to get it worked out which takes time on the phone. This has happened more than once and it is a pain. They need to change this. But their rates are worth the billing problems and most of the time is a good experience. I would recommend this company to my family and friends.

Liberty Mutual is a great company. Family, friends and coworkers have all told me great stories about them. Liberty Mutual has been around so long and made so many different improvement and changes. I've had them for years without little to no issues. They offer great deals, competitive prices and great innovative work. I like a few of the features that this particular place offers. The main one is roadside assistance. Overall, mexperience with Liberty Mutual is an excellent one. They have truly came a long way.

The process of purchasing the insurance was very easy. I like to know that I have been backed up always and this company makes me feel at ease with everything. The price for full coverage insurance was the best rate I found. The company is very helpful and always there to assist. Customer service is wonderful and always pleasant. I always felt like family more than just a customer and it's great to know they are there to help in any way they possible can. Most companies just try to get you off the phone or make you feel as if you are bothering them. This company is always on track, always making sure before you get off the phone you were able to have all questions answered. Overall I would definitely tell other people about this company.

The very first experience of purchasing insurance from Liberty Mutual wasn't easy, but getting insurance never is, so it marked up to be the same as any other company when it comes to signing up. I like Liberty Mutual policies because even if I have an accident they don't charge me extra. It's good because other companies that I know of don't do that. Liberty doesn't offer enough variety of choices for different policies though. They only have a few and most aren't things a lot of people want. Their business would be better if they offered wider stuff.

Liberty has great agents. I compared prices online and they were the ones that gave me the best prices. When they called they were respectful and helped me choose a better coverage. They understand every questions and are knowledgeable of what they are doing. They explained everything to the last dot and made sure I understood. Liberty Mutual is fast and reliable and is a company I would recommend to my family and friends.

Was able to purchase insurance over the phone with no problem. Gave my information and they were able to give me a quote and an insurance. Happy with what I got. The person I spoke with was very helpful, pleasant and understood all of my needs. She tried to get me the best price that was available for me. Even offered to help me its other types of insurance and was knowledgeable about different type to get. But everything was done over phone. They did not have a local office that I could go and speak to someone. At times it seemed that I was talking to a robot and she seemed to be reading off a script. Also, price is a little high but overall, they are very reliable and dependable.

When I first bought insurance through Liberty Mutual, it was so easy and quick. I did this over the phone and the representative I talked with was able to answer every question. With other insurance companies, every time a questioned was asked, whoever I was talking to would put me on hold to go get an answer. I really like and respect how wonderful Liberty customer service is, as well as their pricing. I like the roadside assistance they offer and I also feel safe and secure with them. They make me feel appreciated. I have yet to file a claim, but I feel confident my claim will be handled in an expedient manner.

I like Liberty Mutual's competitive pricing and friendly customer service as well as the agent we have. He made sure to get us exactly what we needed in our policy. I appreciate the discounts offered and the fact we aren't punished for not meeting discount requirements. I also appreciate how easy it is to get a hold of an agent that isn't pushy or mean. However, I haven't seen this company advertised on social media or the internet as much as other places. We don't have satellite or cable TV, so we tend to only notice companies with internet ads. But other than that, amongst the four companies we have used the last decade, Liberty Mutual - Auto has been the most pleasant so far. They made the shopping process painless and FAST. If I had known this would have been easier from the start we would have jumped on with them sooner. I highly recommend this company to all friends and family and have nothing but good things to say all the time!

Absolutely great experience! I like the decent prices and great customer service from Liberty Mutual - Auto. It was very easy to enroll and also I have roadside assistance included and it's still cheaper than my previous insurance company. However, they could have a better app. I am enrolled in the safe driving discount program and am being monitored. I would really like it if the results were available on the app. It would make it easy to see how I'm doing. Nevertheless, the purchasing process was quick. In just a few short minutes I was covered. I like things that do not take all day to take care of. I would recommend them to anyone!

I like that Liberty always protect our claims if anything were to happen. They never wait to help you get things cleared out. I would like them to improve the check clearing time. I had a claim about 2 years ago and it took a little long to get to me. But I never had an issue where they couldn't rectify something. I have a great experience with this company for years. I am very happy to be a part of this company and the steps they need to take to have things done.

We paid financially for years without needing to use insurance. After watching commercials that promised lower prices we decided to give them a try. The representative did all the work of changing over to their insurance which was very helpful. We have been happy ever since. Then suddenly we bought a new car and had an accident. Liberty Mutual was right there. They helped us through a difficult time and paid off the car. We would like to find the same good coverage with Home insurance. Unfortunately that department was not as accommodating. They sent people out and did nothing. Other than that, we love Liberty Mutual.

I love Liberty and the commercials on tv that show they will replace your whole car and not just part of your car. I also love the policies and the process. It was easy to obtain quote, sign up for the services and set up auto pay so I do not need to worry about being late or missing any payments.

I enjoy the easy access to my policy via email and website. There is a local office with willing beliefs when I have any questions about my policy. Although the office is only open part time and during my work hours leaving me to rely on the internet connection to conduct my business. But this was the easiest policy to set up, showing documents via email or fax it took less than an hour. There are continual rebates or discounts that are offered without my searching. I am shortlisted via mail to save even more money on my policy. However, changing anything on the policy requires lengthy phone calls. Sometimes being transferred between several departments when in the phone call. It would be better to stay with the local office.

They are a great company that stands on their word. I like the price. No hidden fees at all. Nice people to work with. Plus they have an app for your identification card and that's really convenient to have. However, customer service could be faster. I'd like to speak to a human first instead of pushing buttons for this or that. Otherwise I have no problems with this company. The purchasing process was also quick and easy, it only took about 20 minutes to do. My agent was great and professional as well. They treated us like family. I always recommend my agent to friends and family. They make it painless.

Liberty Mutual - Auto is helpful when you have questions. They make making a claim easy, when in an accident. And when you call and leave a message I have always been called back pretty promptly. However, the company seems like they don't always care about the customer themselves. I'm about to switch to State Farm because Liberty Mutual has been overcharging me for years now. I paid more for year 2000 vehicle with no collision that all my friends with new cars. After I told my parents they were being overcharged also and they had been customers for 25 years. But in the overall process of purchasing I would say it was all pretty easy. You just call to get a claim and they walk you completely through the whole thing. I don't like to shop for things I don't know about. So for once it was nice for someone to walk me through it.

Easy and quick overall. Did purchase all online and did not have to talk to anyone on the phone. Simple and expedient. Cheap insurance. Good customer service. Does not bother me with additional upselling or random phone calls to check in. I like that as I just want to have coverage. Unobtrusive service.

The entire purchasing experience was very easy, fast and pleasant. I like every department I have had contact with. And when I dial their number I do not have to push 15 buttons to get to the right department so I can easily talk to the person I need to carry on with business at hand.

Liberty Mutual company was very fast and efficient in assisting me with a claim when I was struck by another vehicle. They helped me when I needed it and then made sure everything was reimbursed and my car was fixed like brand new. I feel that the price changed a lot when I was going over paperwork and asking about things I didn't see and my price about doubled. I feel that it was expensive but they did come through. I don't like that they quote you a low rate and that add on things a regular policy normally should cover. Not separate fees for everything. Go over your policy thoroughly to ensure everything you need will be covered.

Liberty Mutual is a very good company. I like that they have friendly customer service, that they are cheap, they're easy to get ahold of, they help you when you're down and out, they go out of their way and they do a really good job. Moreover, they're there when you need them. When I purchased my insurance, I went into Liberty Mutual's office and I sat down with a guy. He went through the papers with me slow and helped me with any questions I had. He also showed me the online application and how to do it. He was very nice and greeted me very nice. I'm very satisfied with them and I couldn't ask for more.

It was easy signing up and getting everything I needed done. I had no trouble getting set up and paying my first bill. I just wish they were more proactive and called me to see how they could be of service. I am also only concerned with the price because if I spend too much I won't be able to spend elsewhere, like on groceries. If I spend too much on bills I will have no emergency money left. Should also have better prices and rewards for customer loyalty. Nobody values a good customer anymore. That's why customers keep looking for companies that will appreciate their business and reward them and make them feel special.

Liberty Mutual is both easy and effective. I first did some research online. After that, I went to speak with an agent. They helped me compare rates and make my decision. In the end, I went with their plan, as it covered what I needed the most. Although the policy is great, it was slightly too expensive for my liking. I would lower the cost overall to improve the policy. Still, I am very satisfied with my policy. It makes me feel very reassured. This policy fit my family oriented lifestyle very well. This helps me sleep at night, knowing for sure, that not only me, but my family is safe.

I have looked up different companies and requested quotes online. After picking the best quote I contact an agent in my area to sign all the necessary documents and get the policy started with Liberty. Accident forgiveness is the thing I like the most because I don't have to worry about my rates going up. Satisfying and no haste. But wait time for a claims are usually too long and there is a lot of being switched between operators. Feels like nobody wants to deal with your accident.

Overall, Liberty Mutual is a great company. They have fast and friendly customer service. I like my insurance because it is very affordable. The customer service is amazing. Their claims processing is hassle-free and accurate. Overall A+. I recommend it to all my friend and family. If you don't have it, you ate missing out on a very great experience. Get this insurance before you need it!

Purchasing the Liberty Mutual insurance was quick and easy. Even with adding a new vehicle on to the policy they don't ask for money up front. They also work with you on the day you want the bill to be due. I love this insurance company. It's the cheapest around and with great customer services. Auto payments if for some reason there is an error they wait 10 days and try again with payment! Very understanding people. Was iffy on them at first because I was doing it over the phone and didn't want to give my bank information out but I did after going to the bank and setting a new one and made sure the bank knew what was going to happen. They are amazing and will keep them until I die.

It is a great company and it has great customer service. Purchasing was kind of easy and hard but I got through it eventually. However, the company has a bad habit of replying late. For example if you email them or send a text they will reply 2 days later and if you call they never answer.

Liberty Mutual was easy to purchase and start but I wonder what it would be like to purchase it through the web. It would be very convenient. The customer service is very attentive as well. They have a great reputation and I have not had any serious issues with them. The rates are competitive with the other companies. But they don't have any discounts that I qualify for and the billing date for each month is terrible. I would like to change it but they won't let me and it's very annoying.

Just like their Homeowner's policy, Liberty Mutual will RAISE YOUR RATES every year. Maximum price for minimum coverage. They raise your rates by "nickel and dime-ing" on things that you have to fish for in your policy. Their prices go up an average of 25% a year even if your driving record is immaculate. AWFUL company.

I decided to go with Liberty Mutual about a month ago. They provide a discount if you subscribe to their Smart Track program. I subscribed but never received an email to activate the service even after many calls to LM. My 2nd month's bill went up 15%. I decided to go with Another company. When I called to cancel, they told me I have to pay $30. For what??? Rep couldn’t tell me. I’m canceling two days prior to a month and they want $30... DON'T BE FOOLED BY THE COMMERCIALS. THIS COMPANY WILL CHARGE YOU UNKNOWN FEES.

Liberty Mutual is very affordable and easy to navigate. Plus, it is very convenient, and meets all of my driving needs. Liberty Mutual cares about its customers and customer service is always available to help. However, I dislike getting through on the phone to speak with someone directly. My experience has always been great with Liberty Mutual. Any claim that I have ever had has been paid for. What more can you ask for from an insurance company? I would recommend to anyone who is in need of insurance.

Purchasing the insurance policy was very easy and the person who helped us out over the phone was really helpful. He got to do everything over the phone and by email. And what I like about this insurance policy is the fact that you get full coverage for a lower price than other companies and that you can finish the whole process over the phone or online. But I wish that they would cover the tow truck even if you are in a different state when your car leaves you in the middle of the road.

Liberty Mutual has given me a fast and easy experience of purchasing my auto insurance with an affordable plan that suits my needs. Unlike Progressive, who takes you through miles of red tape. I very much enjoyed Liberty's total car replacement. Just in case anything goes wrong or my car gets totaled, I can expect to get the full value of my car. But I would like to see them implement a free-14 day rental car in case of emergencies if your car needs to be repaired. It would be a great addition to their service.

I like their low price and very helpful customer service that answers quick and help you all the way thru to make sure they have helped you the best they can. They earned my complete trust with them as well. I love them that’s why I stick with them. They are the best insurance company. They pay out quick and they answer the phones quick. They are nice as can be on the phone. They rock and they are dirt cheap for their amazing service. I highly recommend them to anybody.

Liberty Mutual has discounts for safe drivers, they lower premiums annually if you have no incidents. I have had them for more than 2 years now and have had lowered premiums 2 years in a row. In addition, they have excellent customer service which they attend to my needs with no time wasted. I have had to contact them about my policy in several occasions. I would like them to add more discounts for young drivers since my daughter has her license now and she is young. But it cost more to add her on my policy. Overall, my experience with Liberty Mutual has been great.

Liberty Mutual is horrible and I'll never used them again. They cancelled my policy every month claiming that there was insufficient funds in our account, however this was untrue. Often they would take out double what they were supposed to, and still cancel the policy claiming it hadn't been paid. I'm very glad to be rid of them.

The setup process was super easy. It took me less than five minutes. The website was very nice and functional and the plan we chose is awesome. They also have great customer service. I love it and I would do it again. Although, the advertising is really annoying.

I had been with Geico for years but Liberty Mutual offered me a better rate and gave me a good multi-policy discount. They also have good roadside assistance. However, customer service slow to respond. Originally I got to talk to local representatives who were awesome but then they moved their call centers all out west. Overall I liked the low rate and coverage amounts. I also like there is local office to go when I first signed up that was convenient to take pictures of my vehicle.

What made me most eager to sign up for Liberty Mutual Insurance was that they will replace my car with a car that is one year newer than my insured vehicle should my vehicle be wrecked in a car accident. Their rates are reasonable and I was happy with my free online quote. I purchased my insurance online which was very easy. Once I received my free quote I was eager to sign up. I am pleased with my coverage and insurance rates. My online experience was really quick and simple and my phone experiences have been short but pleasant and sweet. The person I spoke to was very polite and knowledgeable and I did not have to wait long to speak to a live person. My overall experience has been very pleasant.

Liberty Mutual offers the lowest rates in my area. I have done a lot of comparison shopping. I have looked into both online and physical stores. The fact that there is a satellite office near me makes them far better than online option because you have a real person and can physically show them what you are talking about. But I don't like their misleading commercials accident forgiveness. They claim to give all the customer a car a model year newer but that is only if you have a certain policy. They tried to haggle to keep me from choosing state minimums, I called stating that was all I wanted and they put together a policy for me based on that with a quote. When I got the actual detailed report it did not show that I called back and they adjusted it.