Liberty Mutual Car Insurance Reviews

I have been with Liberty Mutual with my auto and home for years!! For the first 3 years I had to call them every year to send the payment to the mortgage company. Then they lowered my insurance to liability because they could not get us to sign some form - they never called - just sent emails. But that is not the reason I am COMPLETELY done with them. The final straw was when we finally needed them. We were rear-ended almost 6 weeks ago. The other driver admitted fault, has the ticket yet LM will not pay us the remaining cost of the deductible because they can connect with the driver by phone. Mind you, the other driver also has LM!!! We haven't called every day but maybe once a week.

On April 12, 2016 my car was involved in a "CHAIN REACTION" accident involving 4 vehicles. My vehicle was in the middle. A driver going the wrong way caused the accident and freely admitted it on the police report. Unfortunately for me I lost a vehicle and had to deal with Liberty Mutual. The claims Department is a joke. After 2 weeks of waiting I had to contact them (3 different reps and not one knew what the other was doing) I had to provide police report and I had to call 3 times a day for weeks to get any info. I also had to put over $1000 out of my pocket for a rental since Liberty wouldn't even return my calls. When they did they were rude gave me false information and told me they would contact me when they had info.

I'm writing this review to let all the people know this company does not care of helping, fix damaged vehicle. Anybody thinking of doing business with this company look elsewhere. We were recently involve in car accident from one of their customers. My husband did the big mistake of not doing a police report. We open a claim, the assigned representative, Lois **, never answered her phone, returned calls after voicemails, or even bother sending one email. The company won't let you changed representative and doesn't tell you they're not going to help you. They prolong the whole situation letting you think they're doing something about it when they're not. Now since the customer denies being at fault, obviously, they're not helping us. Very upset at this whole situation.

Liberty Mutual suckered me into signing on with them by promising me a thirty percent discount using their plug in device. Not only did I not receive the discount they charged me more than the insurance company I was previously with. When I tried to cancel they tossed me from one person to the next because you cannot cancel your policy online. Before I was able to cancel I racked up over $60 in fees in just two weeks!!! Worst insurance company I've ever dealt with.

My son was driving the posted speed limit, when rear ended on the interstate by another party estimated by the state police, to be traveling at 100+ mph! Only minutes before this accident, this same party was reported to 911 for driving erratically at high speeds. In following proper protocol, we reported this to our Liberty Mutual agent who forwarded us to their claims department. This was mistake #1! The claims department gave us 2 different phone numbers to contact, one for physical asset damage, and one for medical issues. Someone else later replaced both of these parties, neither of which responded to our calls in a timely manner, or as in the case of the medical contact person, NEVER returned a call!

Liberty Mutual Insurance provides a tracker that plugs into the OBD-II port under the vehicle's dash. They promise you a discount of up to 30 percent if you drive safely according to their criteria. The device tracks only acceleration, deceleration and driving between midnight and 5 a.m. Any acceleration or deceleration greater than 7 mph/sec causes a reduction in the discount. There is no direct correlation between Liberty Mutual's "safety" criteria and safe driving.

I had been with Liberty Mutual for a couple years when I got a new car. My premiums went to the roof so I started looking for a new company right away and found insurance for less than half of what they were charging me. So my new policy was a week old BUT when I cancelled it they sent me a bill for $184, which was 6 times more than what I was paying and 3 times more than what my new premium would have been! When I questioned them about this, one of their "managers" was yelling on the phone, treating me like I was an idiot when in fact what he was saying made no sense, because the numbers didn't add up.

After 16 years with Nationwide, enduring what seemed to be very high pricing I was offered a quote for homeowners that was 1/2 of the Nationwide cost for the same coverage, along with an affordable savings on the 3 car auto coverage. About 1 year later the auto policy increased 60% and a year later another 40%, for no reason. I have no tickets, no accidents. Upon a home refi for the same amount owed, no additional funds taken, an increase of $91 per year, again without explanation - stated "just raising prices in NV". I VERY STRONGLY SUGGEST YOU NOT USE LIBERTY MUTUAL INSURANCE! Check their ratings; guess I am not the only one with negative experiences. At least my increase will help them pay for their BS TV commercials.

On April 11, 2016 my wife's car was rear-ended at a stoplight and the police report states that the other driver was completely at fault. We filed a claim and sent the car to a local body shop suggested by Liberty Mutual to have the estimate done. After a few days we called the body shop to see if they were finished with the estimate and also called our claim rep at Liberty Mutual (to no avail). They weren't finished with the estimate and it took another week of phone calls to finally get through to someone at Liberty Mutual who wasn't even our claim representative. The next day the claim rep finally called (after two weeks of no returned phone calls) and said that the car was totaled and that they would have it appraised. Fast forward another two weeks and we are still waiting for the forms from their appraisal so that we can send them the car title and get a check in return.

I have no tickets and 1 accident that involved only my car in 50 years of driving in Chicago. I pay $1210 and decided to give them a call. They offered me a policy with less coverage for $3576. I told them they have to be crazy. They do this on purpose to keep senior citizens from buying insurance as they feel we are bigger risks. They discriminate against older adults with good driving records on purpose I told them. I advise no person get ripped off by this insurance company. I called 7 others and even they said they never heard of such high prices. They are trying to take advantage of senior citizens.

I was in an auto accident 5/11/16, and it took the appraiser a week to look at my car which they totaled. It is now May 4, and I am still waiting for my settlement check to arrive. I was told 7 days ago that my settlement check would be issued and sent overnight to me the next day. I still don't have it. When I called my claim representative there was only one time that he actually answered his phone. It took him 1 or 2 days to return my phone calls and sometimes he didn't even return my call. My emails were not answered and I've had three people now just plain lie to me about if or when my settlement was sent. When I called their complaint line I waited 55 minutes on hold until I finally gave up. Worst consumer experience I've ever had. Don't insure with Liberty Mutual or you will regret it.

I find it disheartening that I learned from my local DMV that my car insurance was cancelled and this dumb insurance company didn't think enough to send me an email or letter! I received an email stating my next payment was due, but not a "HEY. We had an issue processing a payment." WARNING! Cancellation in PROCESS! Really! I decided to do business with Liberty Mutual because my parents used this company for Life Insurance and first time car buyer! I contacted Geico and they started my policy immediately and it was CHEAPER! I will make it my business to lodge my complaint over every single SOCIAL NETWORK that I am attached to!

Tired of these commercials for Liberty Mutual on tv... about forgiveness & reliable services. What they don't tell you is that after your third accident they have the right to drop you without notice!! I had them for 20 yrs. With the best car insurance rate $99 monthly cost was the cheapest/3 non-fault accidents drop/premium guidelines. They said, "DID I MENTION THE REP TOLD ME OVER THE PHONE DIDN'T YOU READ YOUR POLICY/SMALL PRINT??" Now who really reads the fine print! They referred me to get my car fix at one of their shops, almost had a bad accident WITH MY FAMILY IN THE CAR... If it wasn't for MAVIS Technician telling me to keep the car parked forget get it. My car frame was never fixed by the previous shop!!!

I had home and car insurance with them for about a year, then I got my renewal and surprise. Let's see if we can sneak a 4 to 5 hundred dollar policy jump in now. Nope! Changed to Geico and saved over 500 dollars! You have to watch these people. They are underhanded and sneaky!

We contacted Liberty Mutual and never get a return call. When we finally get someone they keep on saying its under investigation. They're trying to contact the other party. We have the information that person was ticketed. We were stopped at a red light when we got hit. This is 3 weeks now and now they made us give another statement which we already did 3 weeks ago. We told them to call us back so we can talk. Gave a certain time to the adjuster. Never got the call. Bad company to work with.

Got into a car accident in January. Been 3 months they just sent out someone to grab the footage of the accident which isn't there anymore. After about 4 months they called me saying they are only doing 50% because they can't contact their insurer like seriously? Not my fault. Not my issue. You guys should be doing your job and I'm not paying anything that wasn't my fault!

This company is HORRIBLE!!! If there is ever a company to not do business with this is the one!!! I called to cancel the policy as we had found coverage with another company. The lady I spoke to refused to cancel the service. I asked her to remove my husband as he drives a company vehicle and is covered that way, again she refused. I then got home and checked my email to find a coverage change letter to my husband in which they had removed me from the policy. Are you serious!!! You're going to email a letter to someone else who's stating that I had been removed from a policy that I pay for. I called to have my name put back on the policy and they place me on hold and call... wait for it... MY CELL PHONE to notify my husband that I was trying to add myself back to a policy that I set up and pay for. After all this they still refused to add my name back to the policy.

Problem solved - I called my agent, who is really a nice guy. He contacted someone and send over another adjuster, then I got the second appraisal for amount $4036 to pay to fix my car (before 500 deductible). I am finally able to fix my car.

Sister cancelled insurance and was told by Liberty Mutual that she pays in the arrears!!! Really!!! She told them to send documents to prove it and they sent documents that proved they needed to refund her part of the month, but instead said she still owed. What kind of country do we live in when these big companies can get away with scamming honest people. Will pay them because she can't afford for this to go on her credit record. May Karma bite all these low life people in the rear!!!

We have been insured with Liberty Mutual now for nearly 20 years. We have had no auto claims whatsoever & no new cars. We have had a few minor storm related claims (that they did not even pay completely on) many years ago. Rates have been going up now to the tune of nearly 300% over the past couple of years at the worst possible time since I was laid off 3 years ago after 38 years of work. I have called the agent time & time again. That is like pulling teeth. Sometime one of those pesky customer service folks respond with non answers. Rarely the agent responds & never really answers my questions, it WHY in detail & logic.

I have been with Liberty for a few years and 2 days ago they send me my renewal. My auto premiums went up $755.00 a year. Mind you we have had no accidents. No driving violations. No DWI. No added coverage. Nothing. So I call what is supposed to be "customer service". The woman on the phone say, "I don't know why they have increased, they don't tell us. They only tell us it's a area in which you live increase". Really, what kind of answer is that? I'm being penalized for the part of the state I live in?? And yet you claim you have accident forgiveness. Maybe you should have "the place you happen to live" forgiveness. This is just another way for Liberty to overcharge the customer when they have no other way... Luckily I have the option of shopping for insurance and that is what I intend to do. I don't believe any company should have the right to raise your premiums just because they feel you don't live in the area they would like you to.

We were hit by a Liberty Mutual insured. Our car is still sitting in front of our house so we are without a car for the past 3 weeks since the accident. This is our work vehicle! We call Liberty Mutual every day. If you get a person, they tell us they are still investigating to determine fault. Their insured already admitted fault! We usually always get voicemail.

We had Liberty Mutual for less than one year when we were informed by a very rude person that we were going to have our rates raised. Liberty Mutual doesn't raise your rates because of an accident, they raise it for no reason at all. Their advertising, which I bought into mistakenly, says they are wonderful and will always be there for anything that happens. Won't raise your rates, dah dah dah. Don't listen to them. Their ads are nothing but lies. Read the small print, and their service people are either nice and get fired or rude and raise your rates. A very unhappy x-customer. I am happy with my current insurance.

I was encouraged by them that if I add my car it I will get better rates. I initially contacted State Farm and got a quote for my 2009 Toyota Camry full coverage. Their quote $490.00 for 6 mos. Talk to Liberty Mutual, got a $428.00. Oh great I got a discount because of the house. I set it up, come out of my checking account every 6 mos. Payment will start after I signed the contract. I got the contract via e-mail. I read it thoroughly. There were no collision. They're bare minimal. This took place on Friday.

So disappointed. Was paying $4200 a year for our cars. We've had this insurance since 1998. We just got new insurance for $1900 with only a $500 deductible on each car instead of $1000. Liberty Mutual sent us a final bill for $433. A slap in the face. I called customer service and they said they only review your account to raise your rate. If you want to see if it can be lowered you have to call every year. For $4200 a year you couldn't take 20 minutes to review our policy after 18 years of payments. Can't believe you don't recheck when we add a brand new vehicle. Still making us pay a final huge payment. Do not get insurance here!

My car was hit by a Liberty Mutual policy owner. The person who hit my car has given a statement to them about how it happened and that it was his fault. They also took a statement from me. We had to call them. Only once have they ever bothered to call back. Now I'm just getting a runaround trying to get a status of where they are with this, and whether I can get my car fixed with a quote that I got from the body shop where the person who hit my car took me. It's close on to a month since this happened. Judging by the comments before, this is standard way for them to not pay. Why are the regulators not closing these crooks down?

Liberty Mutual kept increasing the rates each year even though I had no accidents or traffic violations. So I switched to Allstate. However, despite cancelling with Liberty Mutual, they continued to charge my credit card for a few months. I called to confirm cancellation and get a refund, but instead they sent my account to collections. I had to jump through hoops to provide them proof of coverage with Allstate. They refunded only a fraction of what I overpaid for auto insurance. Then they continued to bill me for my homeowner's insurance. Not only have they not refunded my overpayment of homeowner's coverage, but they sent it to collections again for more than $500. I will never do business with Liberty Mutual again!!!

If you get hit by Liberty Mutual, they will give you a list of shops. The day you get that done go straight to hire an attorney. If not you will wait forever and get the runaround that your estimate is still in review!! NOT a good company to deal with after you been hit...

I had Liberty Mutual Insurance on my car for years without a claim. I had full coverage insurance. Last March my car was parked outside of my house on the street like everyone else's and a woman who was high on drugs and drunk hit my parked car and totaled it. This woman of course did not have insurance. Liberty Mutual lies in that commercial saying they replace your car. Liberty Mutual doesn't even go by the Kelley Blue Book value, they have their own value system. They quoted me that my car was worth $5,000 less than what the Kelley Blue Book value, said it was worth as well as paying the $1,000 deductible. I lost a car, I paid $28,000 for that was 3 years old. Liberty Mutual paid off the $7,000 note and cut me a check for $2,000 which bought me a car the engine blew up in. I will never do business with Liberty Mutual again after getting completely screwed over by them and losing my car and a ton of money!!!

I received a rejection letter last night March 30, 2016 around 5pm and I promised this man and his company an honest review. Claim # ** - REJECTED. I'm at fault and they are coming after me for $$. Their letter says that, not me. I own the car that got all the damage. No one was injured. Thank God. The driver of the car was waiting to make a legal right turn at a stop light. The guy next to him in a big truck decides he wants to turn Right without a blinker or the legal right to do such and literally runs over my car with his side step bar and almost keeps going. My friend gets out of the car dumbfounded and that other driver pulls over finally and says, "Where did I hit you? I didn't even see you parked there." Wow. There's some honest conviction coming out of a man...

Dealing with Liberty Mutual I experienced refusal to answer questions about the contract and refusal to show me the contract before signing it; repeatedly ignoring my request to speak with a supervisor, and no follow-up to some of my emails. I contacted Liberty regarding an attempt to insure my videographer equipment. On 2/29 I was in contact with **, Jenny and also **, Krystal of the Ontario, CA by email. Jenny requested personal info. I sent it, never heard back. I never received a reply from Krystal.

I cancelled my policy and received another bill. I tried to access the billing so I could show them they had incorrectly billed me. They had removed my online access immediately. I called, they told me I was responsible for the bill even though I had already paid for the period in question. I am still ahead my new insurance for the exact same coverage is a third of the cost, which wasn't difficult since the last month they increase my monthly payment by $90.00, which was a 35% increase. The only claim I had was someone rear-ended me (the other drivers insurance paid under $1000 damage) and a rock hit my windshield. The only amount Liberty Mutual paid out was less than $100 and they wanted to charge me an additional $90 a month.

Liberty Mutual client who backed directly into my car and did a voluntary accident report in the company of a police officer, his company Liberty Mutual almost a month after the accident, where their client was 100% at fault have failed to process and make this claim right for me. I had no transportation for 4 days and LM refused to arrange a car for me despite receiving copies of pictures and all reports from the accident including their client stating responsibility for hitting me. If it weren't for my own company taking this on for me and the detailed manner in which my company has handled everything I'm not sure where I'd be.

We have homeowners and auto with Liberty Mutual. I trusted my agent that our coverage was adequate for our lifestyles. Side note: we don't use the downstairs much as our 2 older kids have moved out and only pass through it to get to the laundry room. At any rate on Super Bowl Sunday I went down into our family room to fire up the TV as it hadn't been used in a while only to hear a pop...no more TV. In a panic I rushed down, purchased a new one believing my worries had ended. Upon setting it up I noticed the ceiling sagging a bit and what appeared to be water damage on the wall closest to the ceiling section. It appeared dry, didn't really know what to do so put it off for about a week and a half.

I had to call three times and go through the cancellation process thrice before they took care of it. Every time I speak to someone it was like the previous conversations never happened. No notes, no documents that I emailed them earlier seem to have been there. I don't understand how they could possibly be so disorganized. Also, I was overcharged for my renter's policy and even after explaining this to a number of people on number of calls, one person acknowledges it and mentions that they are going to take care of it. Next time I call, they tell me the process has started but they don't see any updates on it. Later, they said they don't see any overcharge. Great!!

I have been with Liberty Mutual for more than 3 years now. They went up on my policy every year. We've had no accidents, no tickets and when they explain why the policy is higher the only thing that they can tell me is that there has been an increase in Texas for parts and Labor as well as the medical. I wish I had come to this site before I picked them for my insurance company. I would not recommend them to anyone. They're horrible and unaffordable. My insurance this term is going up from $318 to 372 for no reason.

When I got in a motorcycle accident the adjuster (Robert **) refused to approve the 14 repair hours, only approving 6.8 hours, first, trying to put me in the middle between his company and the repair shop, then telling me that his company will not pay them because the repairs could be completed by other Harley Davidson dealerships elsewhere (which Liberty Mutual is unwilling to ship to) and it was now up to me if I wanted to get the motorcycle repaired. He did not take into account an additional estimate from a dealership in Dallas that I provided. There has been more than a month delay in start of repairs and Mr. ** also informed me that I would be also be responsible for any storage fees incurred. Although Liberty Mutual advertises not wanting customers to drive 3/4 of a car, it must be okay for their customers to ride 3/4 of a motorcycle.

We have had Liberty Mutual coverage for home, auto, and umbrella policy. Loyal customers for over 20 years. Raised a family, including teen drivers that were actually good drivers. 2 auto claims (under $3k each) and a hail claim for our house. We hesitated changing auto insurance carriers while we had teen drivers because we were told that if you change with teen drivers you will pay so much more due to no longevity with the new carrier. Wrong! Senior year for the oldest I received a bill from LM for $4,999 for 1 year policy, 3 vehicles, 4 drivers, 1 accident 4 years ago. I called Geico and received a quote for better insurance limits for $1,890 for 1 year. We should have shopped around a long time ago.

Received a letter that Liberty Mutual can save me up to $500 - a lie. They came in double as to what I was quoted by Allstate. Don't even bother dealing with them! Spoke with supervisor, much more pleasant but still came in at the same crazy price. Would never use them!

Buyer beware!! Liberty Mutual claims to have "accident forgiveness". They don't raise your rates when you get in an accident. I wouldn't know. I have never been in an accident nor have the other two drivers in my home. The truth is they raise your rates BEFORE you get in an accident. I have been with LM for 13 years. Never made a claim. Never have points on my license. Never had an accident. They raise your rates every year. Sometimes up to 25% and claim "high cost of repairs and medical in your area". So they get you BEFORE you get in an accident. AND they keep your money if you never get in one. Make sure you do your due diligence with other Auto Insurance companies before choosing Liberty Mutual. Deceptive advertisers and full of crap.

I contacted Liberty Mutual for an online quote, which was almost 3 times the rate of State Farm. Anyway the representative had already told me that they couldn't insure me because I had filed a no-fault claim with State Farm, NEVER had other accidents or tickets! Today I get a letter stating that due to my credit report, I do not meet their eligibility requirements and they could not issue me a quote. Which was it, the no-fault claim or my credit report?

I've been with Liberty Mutual Insurance company for approximately 12 years. I had actually switched from Geico to Liberty Mutual because Liberty Mutual gave me a group discount. After about a year, when it was time to renew my insurance, Liberty Mutual went up on my insurance. I decided to stay with them because I do not like to switch back and forth to insurance companies. Each year, my insurance rate increased. During the recession, I became unemployed but continued to make my payments. Sometimes I was late (no more than two weeks late). Then they reported me at least two times that year to the state of North Carolina Insurance for "lapse of coverage" when I did not even lapse my auto insurance. My insurance was never canceled. However, I did have late payments. I never got into any accidents, never had to file a claim. Never had my insurance policy cancelled.

My 3-month new car was involved in an accident where a Liberty Mutual driver was at fault. Now I filed a Diminished Value claim and they offered just $89 using a Georgia 17c formula that they are NOT supposed to use! Per their instructions, I had to pay an appraiser $450 for a reasonable estimate of $4,538 and they still refuse to pay it.

Got into a minor fender -- I was driving next to a bike lane that had berms to keep the cars out. An ambulance was 1/2 block behind me. Kept on driving because the ambulance was in my lane and I could not pull over to the side. The car to my right decided to switch lanes and came into my lane. I hit her left front fender (before her tire well). Both cars were damaged. Liberty Mutual is telling me that will only pay for 80% of the damages. Does that sound right? I am in my own lane and the other driver decides to change lane without looking to the left to see if there's a car next to her? And I am considered 20% at fault??

I switched from State Farm to Liberty Mutual in December of 2014. Three vehicles and my homeowners. Never filed a claim on any of the aforementioned. Paid my premiums via auto deduct. In January, 2016, I purchased a new vehicle. Problems started immediately. I provided the dealer with a copy of my auto policy so he could get insurance in order. I get a frantic call from him while on my way to pick up saying that Liberty Mutual has no knowledge of me and I have never had a policy with them. Really? Give me back my premiums. Got this resolved through a number of phone calls and was able to take my new ride home.

After watching the endless commercials from Liberty, I decided it would be harmless to do an online quote with Liberty Mutual. How WRONG I was. Day One: My online quote came in at 4 times higher than my current rate from Geico. Two hours later I got a phone call from a Liberty Mutual rep. I told that rep I was not interested at all. One hour later I got another phone call from Liberty. I also told that rep I was not interested. Day Two: I received two more phone calls from Liberty--both I chose to ignore by not answering the phone. Finally at 8:00pm I got the final call from Liberty, at which point I was very hot and although it is not my usual manner, I ripped that rep a new one--cussing quite a bit in the process.

If you have a manual vehicle, you probably shouldn't even waste your time with this crappy program. I have 2 vehicles, I drive the same in both of them. One is manual, one is automatic. In order to get up to 2nd gear in the manual, an event was triggered almost every time! Some manual transmissions are different than others, so if your transmission requires you to shift a high rpm but low speed, you will probably regret even trying this crappy data collecting program. Btw, the automatic, only 4 events! 4! Driving the same way!

I just received my new policy. It was raised 100.00 dollars. I called Liberty and was told I could get some discounts if I used them for homeowners or renters ins, and something in between, or if I took a safe driving course. Mind you I had them for three years prior. But get this I have a license so clean and NO accidents or claims or tickets, and I only drive about 3000 miles a year. But now get this the reason my insurance went from 800? Something a year for full coverage is because in NYS they are allowed to make me and everyone else PAY for other people's claims. I am calling the NYS AG on 2/2/2016. Then I will find another insurance company.

Perhaps Liberty Mutual replaces your car without a penalty. I do not know. But I do know that I got a traffic ticket, the first one I had got in probably 45 years. When my insurance renewal came up, they raised my rates for my house and car by more than $600 per year. When I contacted them, they wrote that the ticket was the problem. That is an absurd amount of increase for that infraction. I will be changing companies soon. I suggest you never fall for their advertising claims that they understand and stand behind you when something adverse happens. They are lying.

You have a better chance getting your claim closed within due diligence with these off brand insurance companies than you would with this company. Their client admitted fault and yet has not accepted liability and it's going on two months. The adjusters do not return calls, nor do they keep you updated, even if it's by email. Shame on their customer service. I wonder how bad they treat their clients?

Liberty Mutual are scums. I got into a single car accident at 7:20 am. My car 2013 with 8,000 miles. I pay for one year with extra money for a better car replacement. Liberty Mutual are scums from the first call have told me that I am not cover. I pay for a full cover plus a better car replacement. I called claims specialist and managers and let them know I have a copy of all the documents. The car was destroy and only will pay for a 2013 with 38,000 miles and THE BETTER CAR REPLACEMENT DO NOT APPLY. Call my attorney and ready to take them to court. They called claims specialist, send to special investigator and the result was a single car accident with a Nissan 7,028 miles. Still do not want to pay a better car replacement. After 45 days offer to pay only today value.

Having just read over a dozen complaints with Liberty I decided I would file my report of experience with them following my single car not at fault accident in Salem, Oregon on May 25th, 2014. In advance my apologies for length. I will refrain from using words not suited for print but may be implied. I am, however very bitter with Liberty which has cost me major litigation rights due to their verifiable deceit.

Liberty Mutual are scums from the first call to them regarding short term disability, I felt they had foul intentions. My doctor faxed exactly what was requested and they denied my claim stating not sufficient information to support my illness. My doctor has two PhDs and have been practicing for 30 years, who the hell Liberty think they are overriding a doctor when they just accepts calls and review paperwork. Needless to say she sent what was asked. So we appealed the denial. I called and my Doctor called asking these crooks what they need and they said just more information couldn't and wouldn't state specifically what they needed.

Have been a loyal customer for 5 years and the premium has come out of my bank account this whole time. I was recently in an accident on 12/5/15. I called them to get help for the roadside and for repairs and I was told my coverage was changed as of 12/1/15 and that they would no longer provide me with collision insurance. I will say, I was in a minor accident the month before and had full coverage, they paid for the damage and then decided to change my policy without telling me or having me sign anything. They did say they mailed out what was called a consent to rate form that I swear I never received. They basically were saying we no longer want your business, because you are a risk. All those commercials are complete crap and they are too big to care at all about the little guy and their vehicle. The most recent accident cost me $3500 out of pocket and I only had 1 payment left on a vehicle I was paying off for 5 years.

I was rear-ended while sitting at a stop light and the other car driver left the scene. Therefore, I filed my claim with my insurance Company, Liberty Mutual. They decided my car was totaled. This accident was on Oct. 6, 2015 and I am still dealing with trying to settle this claim because they are trying to offer me only a fraction of the value of my car. Today, December 29, 2015 I received a phone call from the claim representative informing me that she will arrange to have my car towed to my home and dropped off because they will no longer store it while we are working to settle this claim. I informed her that I wanted to have my claim handled by another claims representative or to speak with her supervisor. She refused. I repeatedly asked her to speak to anyone else besides her and she refused me each time, over four times, and she said that she was the only person at Liberty Mutual that I could ever speak to about this claim.

Liberty Mutual is the WORST!!! I had car insurance with Liberty Mutual for 6 years. During this time I have never filed a claim with them. 5 months ago I got a ticket for a minor traffic violation. 2 months later I received a email from Liberty Mutual advising of my policy renewal. After carefully reading the info, I noticed that they quoted me at monthly payment of $416 a month for full coverage insurance. This more than tripled what I was paying. I called customer service and they advised that the policy amount changed because of my ticket. REALLY!!! $416 per month for 1 ticket.

I called them over the course of 2 months to make sure that I would get my damage covered (the guy rear-ended me and admitted fault). I was told over and over again that as soon as they did their due diligence trying to contact the party who hit me (the insurance holder) that they'd be able to accept liability. They never called me. And I'm not broke. If I had known they were planning on screwing me over and stonewalling me, I would have just figured out how to pay for it myself. But instead, they made me believe for 2 1/2 months, that's TEN WEEKS, that they just had to do their due diligence and then they'd pay for the damage. Instead, the final time I talked to someone there, it was a self-righteous, sadistic, frat boy who decided to make a decision right then and there instead of telling me what the underwriters had decided (which is what they told me the previous time I'd called in would happen).

In September 2015, our family was moving across country when our truck broke down. We called Liberty Mutual five times begging for them to send help as we had two children and a elderly man with us. I told them where we were and that a towing company was only six miles away but they kept sending a driver from 100 miles away. Twice the driver called me saying we needed to find someone closer. After waiting on the side of the road for five hours and calling Liberty Mutual yet again, begging for help and giving the operator the location of the towing company she said she would call back in five minutes, she never called back but did finally send a driver out 30 minutes later. Every time we see the Liberty Mutual commercials we laugh at how they blatantly lie about how much they care about their customers. We are no longer customers of Liberty Mutual.

I have been a careful and good driver for my entire life. The only accident I had was when a traffic light changed from red to green and the old car in front of me didn't move along with traffic. And when I release my brake, it roll into its bumper. When I stopped and exchange insurance information, this big black man stomped on his exhaust pipe heavily and repeatedly telling me he needs my insurance policy so he can make a claim in case anything underneath his car gets damaged.

On 11/23/15, a car driven by a Liberty policy holder pulled from a parking lot across two travel lanes (one through, one for left turn at an intersection about 100 yards ahead) trying to get in the third lane of traffic heading the opposite direction. The accident report states clearly that the car insured by Liberty pulled from a parking lot in front of our car. I had to tell Liberty how to locate the accident report online, apparently they were planning on just waiting for it to show up in the mail. They informed me I was responsible for paying for a rental car that they might reimburse me for after they finished their investigation. Which may take several weeks.

I send them information to request again - they ignore emails, phone calls, twitter, etc. They continue to say it's in process. Whatever that means... I think it means go away.

I was recently rear-ended by a young man, totally his fault, WITH a police report that was hard to get the cop to write. After visiting the "body shop" Liberty Mutual insisted on, my dealer recommended theirs and the "estimate" was roughly 400% MORE! After Ken ** from Liberty Mutual made a personal inspection and called me assuring ALL would be taken care of, the OWNER of the body shop called me to let me know that was NOT THE CASE! I placed a call to Mr. Ken ** and have been IGNORED. Don't even speak to an insurance company. Simply call your lawyer.

Never had a auto claim (just a small homeowner's claim) with them but they kept jacking rates up 10%+ year. Went to Hartford and saved over $1000 on my combined policies. Service was great with Liberty but they just got too expensive.

I have never had a claim but I have had other issues and was completely satisfied. I also have my home insured with Liberty Mutual. The premiums are reasonable, and usually much less than other insurances I have checked out. I have had as many as 3 vehicles insured with them at one time.

Liberty Mutual was the most affordable insurance in terms of having teenage drivers on the policy. This is why I rated them high in customer value. I had two claims while with Liberty Mutual. One involved my husband being hit in the rear while at a stop sign. The other involved someone putting their car in reverse at a red light and backing into him. Both were with my new car and the claims were fully paid but it took more work than with other insurers, such as multiple estimates and calls once it went for repairs. The reason why I left had to do with being unhappy with their workers compensation service more than auto, but it soured me on Liberty Mutual.

I was broadsided and Lib. Mut. is blaming me for 20% of the accident and has been unhelpful about getting my bodywork done and is not paying for a rental car for a month.

Was insured for 32 years and they raised my rates after 1 accident. They told me because I bought a new car. They find a way to get around their advertising without false advertisement.

Easy to deal with. Rates are better than fair to good. Lax on providing fare increase information, but very helpful in answering questions and resolving issues.

I am not happy with this insurance. The rate went up within the first year. I don't like the auto withdraw from my bank account which is required. The overall customer service isn't good especially when it comes to claims. I would not recommend Liberty Mutual.

Got involved on a single car accident my, I got my car new on 2013 at the time of the accident. The car have only 6,000 miles. I have pay for a better car replacement for one year. I was told by Liberty Mutual if my car was total and can't be fix, I will get a one-year new (2014) with less than 15000 miles. Liberty Mutual refuse to pay for a 2014 with less than 15000 miles. Only will pay for today value of my car plus 2,500 dollars, total 23,000 dollars. A 2014 with less than 15000 miles cost 28,000 dollars. In the end after many arguments, only pay 24,500 dollars. The better car replacement is not being paid.

Got into accident. Took car to the shop. The shop called Liberty and scheduled appraisal. Appraiser didn't show up on time, so the shop asked to reschedule. Appraiser got pissed off (apparently he expects that he'll be welcome any time he wishes), called me, was very rude and started actually threatening me. After that - every person in this office has been extremely uncooperative. The intentionally delayed next supplemental appraiser. Appraiser was young, incompetent and had a chip on his shoulder. Ignored very obvious damage, and called me to inform me that he did that. Shop asked for another appraisal. The office made sure to delay it until my rental coverage expires, and then called me to gloat. They scheduled the appraisal at the day I stop being covered for rentals. From the tone of the people I spoke to - it's obvious they did it on purpose.

A lady on a moped turned in front of my wife. No signal, no warning, nothing. My wife was in passing lane. To go around her she turned, right in front of my wife. My wife slammed brakes to avoid hitting her. But there was nothing she could do, she hit her. Thankfully wasn't hard enough. To hurt the lady really bad, she ended up with a cut knee, busted lip and fee bruises. Anyway tore moped up. My wife's Kia Sedona got damaged on hood. Right fender and completely knocked whole headlight system out of passenger side. Officer charged lady on moped. Police report said wife not to blame, nothing she could done.

I had a blow out and was slid off an incline into about 100 ft. of cable and post. The driver's door was jammed. 2 deputy sheriffs pulled me through the passenger door. I called Liberty for a wrecker and she gave the phone numbers of the closest. I asked to call them and she told me that wasn't their policy. I had to borrow a pen and paper from one of the Sheriffs. I later called again and asked for a rental car. Again the Lady only gave me a phone number. This was about 4:45 in the afternoon so she added I might want to hurry because they close at 5:00! They never answered the phone! I wound up calling a friend. This was 300 miles from my home! Thanks Fidelity!

Liberty Mutual screwed me over big time. I got in a wreck a couple months ago. They told me and collision repair center that they could not report the damages as total loss. They separated the damages into two claims so they would not have to declare a total loss. I was fine with that considering that the repairs were to a t and car was like new again. In the end they reported it a total loss behind my back.... How is it possible to total out a car if I... the owner... am still driving it and it runs like a top? Pretty sure they pocketed at least $10000 dollars or more of money by doing so. THESE PEOPLE ARE CROOKS..... But what insurance company isn't... Ha!!! Well that's my story. Thanks.

I have had home & auto ins with Liberty Mutual for the past 2 1/2 years. Every 6 mos my car insurance premiums have increased. This December the home ins goes from $70 to $85 monthly; auto from $60 to $71 a month. Enough already!

We've been with Liberty Mutual for 5 years now and our premium keeps shrinking. Their rates are great and we have full coverage. We've never had to make a claim yet. We will stay with Liberty Mutual.

I love liberty mutual insurance. Great company, great rates, excellent customer service. I would recommend them to anyone. Have had them for over six years with no complaints. The company offers great discounts.

Liberty Mutual is reliable insurance at a good rate. The agents have been helpful in getting us the best discounts possible. On the few occasions we have needed to contact them, they have been responsive and very helpful.

They handled a claim timely and professionally. Even checked up on me to make sure that I was doing okay. They called me and made sure they had their facts straight so that they could pursue a case against a car that rear ended me. They made the accident I was in stress free.

I'm current satisfied with my car insurance, it is a little expensive though. Havent had to file any claims on it. I've been in an accident but it was the other persons fault so we filed it on their insurance.

We've been with Liberty Mutual for about 6 years. We have 2 vehicles, a car and an old truck. We have never filed a claim and therefore have had very limited contact with the company. Think our rates are a bit high but don't want to go insurance shopping right now.

When I had my first accident, my car was totaled. Liberty mutual handled everything from the claim to the appraisal and it was done in a very timely manner. My insurance rate did increase but it didn't skyrocket. I've been with this company for over 5 years and extremely pleased with their customer service and the discounts they offer. I've had renter's insurance through them as well and they gave me a discount for having multiple policies. Their quote is reasonable in my opinion. I shopped around quite a bit and found their rates to be the most appealing.

I've been insured with them for 2 years and so far so good. No problems. I was insured with them several years ago and switched but now we have insurance with them again. The initial payment is lower than my other company and because the rate is lower the monthly payment is also lower. I can spread it out for a year which makes it easier.

My car was hit while parked. Insurance company helped me collect from other person's insurance without any hassles. It was fast and all done courteously and I got my car repaired in no time at all with a loaner while my car was being repaired

Liberty Mutual has excellent customer service and is generally always upbeat and happy to assist with anything we need or are inquiring about. During our time as customers we have never had a negative experience. They are always dedicated in taking the time to address our needs or concern and patiently. Excellent customer service and reasonable rates are the reasons we choose to conduct business with Liberty Mutual.

Choosing Liberty Mutual as my carrier taught me one thing: once you pay your first down payment on a policy and become effective, you are nothing but a burden to everybody you'll ever speak to. Call center is just as bad as Sales in my opinion. But the competitive premium rate they offered came with more than just a good price for somebody with a few speeding tickets.

We switched to Liberty Mutual a year ago after being very satisfied with our former insurance company but was able to utilize a military discount from my father's service (not the full discount but they gave us a lower rate). Our former insurance company wasn't able to beat Liberty Mutual's price for auto and home and regretfully wished us well. We submitted a homeowners claim this past summer (for water damage) and assumed our rate would go up SOME. We didn't expect the rate to go up 63% and our deductible is $1000. So I called in because all of our previous experiences with them has been positive (we gave our claims adjustor high praise in a survey following our repairs from summer) and assumed it would remain the same.

Good service, friendly, a little expensive but worth it. Have been with a long time and have always known that they will be there for me when I needed them. Has many plans and can build a program just to fit my needs.

We deal with an agent who is knowledgeable, efficient, and very pleasant. Thankfully, we have never had to file a claim, but if that were to become necessary, I'm sure the agent would help us any way she could.

They have good rates and don't raise them for no reason. Good customer service. And I've used road assistance to have my car towed several times. Never had any problems. It's an all around great company as far as I'm concerned.

I've had a great driving record and therefore have had decent insurance rate. Customer service has always been extremely helpful, even to the point of informing me how and what discounts I qualify for. Have never had to wait on hold for an extended period of time. The one time I filed a claim it was a very simple process!

Liberty Mutual agents are fantastic. My agent went through all of my possible coverage options and was able to save me money while also getting me better coverage. I love their roadside assistance and the car track feature which allows me to save even more. I would definitely recommend to my friends and family!

Liberty Mutual worked with me to find the best plan for our family. They asked questions about our driving habits and offered suggestions about how their plans would fit our needs. The rates were competitive and they were very up front about all costs. We have had them for a few years now and the rates have remained stable. We haven't had a significant rate hike or unexpected increase in our premiums. They also suggested ways that we could save money on our premiums by adding our home owners insurance to the policy as well. Customer service has been great. Thankfully, we haven't needed to file a claim, but I would imagine that the service would be similar to my current experiences.

It included a rider to cover my hoa deductible that covers the whole deductible. The rates are reasonable. The agent is local in case we have a problem. This company was recommended by some of our neighbors.

We had purchased a second car and the salesman recommended Liberty Mutual. I had my wife contact them and the sales guy, Thomas **, told her he could save us 30% on the car insurance and that he could beat the cost of what we were currently paying for home insurance. It was after, notice I said after, he had her electronically sign that he further disclosed that we would need to install driving monitors in the cars. I had my wife contact them to see if this was mandatory and the person she spoke with said that if we had the monitors installed, that the typical savings were 7%. And then an inspector came out who could not have been much more than 20 years old and put in the report we had debris on the property but did not elaborate, just enough written damage for Liberty Mutual to cancel the policy and so now I have to go through this whole process again.

I've only had the car insurance for about 6 months and so far have had no problems. I did have them a few years ago and thought they were a good company until they raised their rate. Now I am in a different state and the rate is lower than before.

Liberty has called in the past and I declined their offers, asking to be removed from their call lists. Today they called again, the representative transferred me to another person who attempted high pressure methods to make me seem a fool for not accepting their policy. When I stated that I did not require the protection he asked if I would purchase a vehicle without a warranty and if I thought there was less likelihood of failure as a vehicle ages, again, insulting normal intelligence. The second agent then became indigent, telling me he would remove my vehicles VIN number from the databases and I would never be able to purchase an extended warranty in the future. He closed with the statement, "best of luck when your vehicle's fails." These scare tactics and insults have no place in the business world. I encourage everyone to NOT do business with this company.

I have found the rates to be very competitive. The several times when I have called customer support (regarding changes to policy coverages and/or adding and dropping vehicles from the policy), the changes were made quickly and correctly. They almost seemed happy to help me with my changes!

I use them for my homeowner's insurance. I asked about auto ins. and they gave me what I needed so I signed on with them. I haven't had any problems that I needed to contact them.

If less than 1 star was available, I would choose that. I'm not one to rant on social media, but I feel people should know about the terrible service that Liberty Mutual Insurance provides. Almost a month ago, I was rear-ended by someone who has Liberty Mutual. Everyone was okay thankfully, but both cars had substantial damage. After going through a mini battle for them to accept liability (again, it was a rear-end collision), I decided to go through my insurance company for the repairs but unfortunately I didn't have rental on my insurance.

I had the pleasure to obtain insurance through the internet, and speak to my agent on the phone. The process wasn't long, just the basic questions. I got a quote the same day. It was accurate. I insured 3 vehicles with more than the minimum coverage for a great price monthly. My agent continued to reach out to me through phone and internet after I purchased my insurance, still does with emails to let me know of new products.

We have been with Liberty Mutual over 10 years with auto insurance only. We currently have our auto and homeowners insurance with Liberty Mutual. We just bought a new home about 10 months ago and they gave us a great multi insurance discount so we added our homeowners. We used Nationwide for our homeowners insurance on our starter home and carried it for 10 years. We don't have any complaints about Nationwide but they couldn't offer us the discount that Liberty Mutual offered to keep our business.

I would give them less one star, if I could... I had a minor fender-bender with my front quarter panel. Liberty Mutual Insurance (my company) decided to total the car due to the lack salvage parts available in my area. I was really wanting the car restored to its original condition but agreed to total it, not that I had much choice... The adjuster and I discussed and set a date for me to collect my possessions and for the car to be removed from the body shop and sent to auction. I left work early, drove to a different town to collect my personal property - 3 days before the date of removal we had agreed on. When I arrived I was advised my car had been removed and sent to the salvage auction 2 days earlier without my knowledge or permission. All of personal property was still in my vehicle including my license plate, child's car seat and all my personal items.

They have been taking care of our 4 cars for years and many more to come. Great deals and have moral intelligence. Always play by book rules, they do not deduct, change my monthly rates. Not only do they have taken care of me if an accident has happened, Liberty Mutual rewards you with great no accident problems.

Just so helpful! I had two accidents that weren't my fault and they helped me every step of the way with thorough and friendly service. Of course, it doesn't hurt to get great discounts. My employer offers a great deal. I would highly recommend Liberty Mutual to anyone looking to switch carriers.

I've not had to use my insurance to cover any accidents, but I am happy with my coverage and the price of my monthly bill. My agent was very helpful and helped me get the best possible insurance for my car and my budget.

I have not had any issues with my insurance company. It is a good price and I am able to bundle it with other coverages that I need for my family. It is convenient to have one company providing different types of coverage for our needs. I have not had any claims with my insurance provider however they have always been attentive in answering my questions or addressing my concerns.

Have had this company for a number of years and they have always had the lowest prices with the best coverage. Whenever there was a question someone was always there to answer it. Not sure what else I can say about this company.

They have the best prices out there, with the best plan that fits our family. They weren't pushy about sales, as some other companies are. I heard mostly excellent reviews about them. While I haven't needed to use them yet, I trust them to be quick and reliable when called upon.

This is the best auto insurance I've ever had. I get good discounts. I have not found one insurance company that can beat them. I have also combined my homeowner insurance with the auto insurance and I get a better deal and using the right track device also. Save me even more money.

Great insurance, quality and cost! Customer support is definitely high quality! I had an accident and everything was fixed by a great mechanic that knew what he was doing. No problems with the car since then.

I have had Liberty Mutual for about 3 months now and so far I have not had any issues. It costs a little more than my previous insurance, but I switched to Liberty Mutual so I could have car insurance in 2 states. Overall, I recommend the company.

Very friendly customer service and local office that is very nearby to where I live. I have been very happy with Liberty Mutual for the past 8 years. Would highly recommend them to my friends and family. They were even kind enough to reimburse me for my towing on my car that I got stuck on the road and had to get towed away.

I signed up for their 'roadside assistance' program two years ago. I read all the terms and so forth. I needed roadside assistance on Saturday, September 26, 2015, and found out everything had changed and I never received the 'changes to terms and conditions.' As well, the information the agent gave me when I called for assistance was wrong, which led to me not utilizing their roadside assistance. The agents kept calling my phone and saying things after I repeatedly told them that I cancelled the call, and left very 'smart' voice mails. How unprofessional. Up until that point, having been a customer of Liberty Mutual for almost seven years in both home and auto insurance, I have never had a problem. This was way overboard, uncalled for, beyond unprofessional, and I am finished with Liberty Mutual.

Liberty Mutual reached out to me and were able to cut my monthly payment in half! The representative was very informative. I was able to switch over and have access to all of my documents almost instantly.

This company is very good. If you have a claim, it's easy to work with, have multiple sites in your area to take your car to if you want to repair your car. Fast response to claim inquiries. Also fast to pay for the repairs on you car. You can always talk to a real person if you want to and you can also use their website to file a claim.

They are always available and very helpful. Whenever I hear from them it is usually because they have something more to offer and a cheaper price and they are all very professional and willing to go the extra mile if I have questions.

Processing of claims is frustrating. They want to take your vehicle hundreds of miles away to be evaluated. Customer service is very difficult to reach, do not return phone calls. No dedicated person to handle your claim.

It is a decent relationship but the cost continues to rise. I do not think it is fair that the rates are higher in the inner-city than in the suburbs. The customer service is good but I wish they had an office closer to me. I do not talk to a specific rep but I feel that it is fine. I do not like the way Michigan regulates the insurance companies.

Very happy with prices and services over the years. I have been using them for over 25 years and they have never disappointed me. I not only use them for auto insurance, I use them for home and life insurance also.

I am completely happy with Liberty Mutual. They are there for me whenever I have a question about my insurance. I had even found a mistake they made on my policy right after I got it and they fixed it immediately instead of brushing me off. Over the, gosh I don't know how many years I have been with them, my daughter has been in one accident and the car was fixed in no time at all. Yes I am very happy with my insurance company.

The price for the insurance is good. It has just gone up a bit but it is acceptable. We have never submitted a claim. The company people are very easy to work with, very accommodating. The problems all over the country dictate the cost of my insurance and kind of makes me angry, but what are you going to do. We get a discount because of where my husband works, so there is an advantage there. The deductions are simple and everything is acceptable. So I am happy.

This company is easy to reach, quick with responses and solves most questions or problems with one phone call. You are directed to a live agent and do not have to deal with a computerized general questionnaire before speaking with a real person. Claims are settled quickly and equitably. Prices and quotes are accurate and affordable.

I have stayed with Liberty Mutual for 47 years. I have NEVER filed a claim. Still, the annual cost to insure two autos for my wife and myself goes up EVERY YEAR. This insurance company (and probably many others) only offers competitive rates to new policy holders. The only way to beat this racket is to change insurance companies every year. I shudder to think what will happen if I ever do file a claim.

They do overcharge in the beginning, but as time goes by and some negotiations prices do drop and they are very reasonable. I haven't had any issues with them and I would recommend them to others.

Very responsive, excellent customer service, decent price. I have been with them for several years and probably wouldn't change unless the price was MUCH lower and the service was as good.

Haven't filed a claim in many years, so I don't have any problem with them. We've used them for over 40 years.

Their auto insurance "quote" was merely a "suggestion." It was explained when I found out my new policy was increased twice in a 6-month period. I haven't had a ticket or an accident in over 25 years and never made a claim. I was told to sign up for their device that tracks driving to get a 30% discount. I was not told that if you accelerate by 8 mph in a 2 second time span, or if you decelerate by 8 mph within 2 seconds, you are dinged with "an event" on your tracking log. Translation, if you accelerate at a safe rate of speed on an on-ramp to an interstate, you'll be dinged and will not get the bonus. Their explanation of the program is if you "hard accelerate" or "spike the brakes" you'll be noted. I wouldn't call 8 mph in 2 seconds in either direction a "spike" or "hard". This is a very deceptive practice in my opinion.

My experience with Liberty Mutual has been very good. There are no problems with the customer service provided by Liberty Mutual. They are very responsive to my recent claim. There was an initial problem with the claim. They were able to respond and correct the error with the auto claim. They worked efficient and quick to respond to this claim.

No problems with my insurance. I have had the same insurance for 16 or more years and have had no issues with it. It seems like a good company and I would recommend it to my friends and family if they asked me for advice on insurance.

I got my first car at age 18, my monthly insurance was absurdly overpriced and never went down, even after years of being accident free. I ended up having to recently take my car off the road, and they keep sending me a bill for $480 dollars for reasons I am unaware of, and absolutely cannot afford/will not pay. All they have done is take advantage of me, as well as my dad (the co-signer of my car). My credit is probably ruined and they're not willing to talk to me or compromise, as they're billing me from a collection agency.

I was out of work for a month. I called Liberty Mutual and the representative worked with me to lower my bill to a reasonable rate. She was kind and professional. She went over various plans and helped me choose the one that was right for me

I was hit by a Liberty Mutual Driver almost a month ago and their customer service has been the worst I have ever seen. My claims Rep literally never answers her phone. When I press 0 everyone I talk to tells me something different. It is completely shady and ridiculous. I will never even consider using them for insurance and will make sure my family and friends don't either. They should spend less time and money on commercials and more time doing their jobs.

I been with Liberty Mutual for almost a year and I loved it. They helped me through all the accident and make sure I get the help I needed, whenever I am lost. It is a great company and I recommend you too, to join it.

We have Liberty Mutual for both our auto and home insurance. We moved to them because they had the best price for what we wanted, but have stayed with them because they value us and work with us no matter what the situation. The website is user-friendly and most things can be taken care of from there, from downloading insurance cards, requesting information, even adding or deleting vehicles from our policy. Anytime I have needed to speak with an actual person, they are courteous, helpful, and willing to spend as much time as needed to help. Whenever we have had to make a claim, the process has been painless and expedient.

Although Liberty Mutual is kind of expensive, I really like my agent. He goes out of his way to make sure I am satisfied with my policy. I am currently thinking of switching, if I find the right price. I like a lot of policies that LM has, but I wish they applied to CA customers.

Never had any problems, always returns my calls promptly even if I just want to ask a question and the rates are pretty good. I did file a claim a few years ago and they paid without any problems and my premium did not go up like I thought it would. So I would recommend them if you are looking into car insurance and they even give you a little lower rate if you also have another policy with them like homeowners or life insurance.

I have had a mostly satisfactory experience. The problem with insurance is that every time I use it my premium increase even when the accident is not my fault. I also do not want to pay extra so that an insurance company won't raise my rate for using my insurance. I would also like clear pricing guidelines. I also feel that insurance rates should decrease when I am a good driver.

They have great rates and their agents are very professional. I would highly recommend this company to my friends. The agent was able to get me lower rates than my previous auto insurance company saving me quite a lot of money.

Have always been thoroughly happy with my customer service agent anytime I needed a claim, had a question or made a revision on my policy. Very helpful and pleasant. And the website is easy to register and navigate.

The price is very reasonable and the agents keep in contact with the customers if any problems or concerns should exist. Your initial agent becomes your personal agent which is great so that you're not dealing with strangers when you need to talk to an agent.

They saved us so much money! It was very easy and our agent really made us feel special. She took the time to give us attentive responses to our questions. We really felt that she went the extra mile for us!

Great company for me. I could not say anything bad about this company. They are polite and caring. I have been with them so long, cannot tell you. First and foremost they have the best coverage for my family. I trust and they have come through on every occasion I needed them. Quick response, quick pay out. Though they are high in cost not to their own fault because people have scammed them so much in the state of Florida.

I like the company and out rate. They did tell me I didn't need fixing get a new policy when moving out of state which was false. That's why I didn't give them the very highest score. Otherwise I'm happy with them.

They tend to be somewhat helpful. I got into an auto accident and was harassed by another company. They helped me deal with that. They tend to be a bit expensive, even for a 1000 deductible. I would appreciate them lowering their costs.

I have had insurance with Liberty Mutual for both my car and home insurance for many years. They have excellent customer service. The ease of paying my bill and handling accidents have been fantastic. I would highly recommend them to my friends and family.

I think Liberty Mutual is a respectable provider of auto insurance. I like that if you total your car, they'll replace it with one a model year newer and with 15,000 fewer miles. I think their rates are a little high, especially since I'm young. However, at least they do have good coverage.

They have overcharged my bank account two months in a row. Refused to give money back. Credited account instead. Would have been ok except the amount was over $200 dollars. Blamed it on an outside billing company. Never apologized.

I have been happy with this insurance. I haven't had to deal with any insurance claims. I've dealt with the customer service. Have had no complaints so far. Their rates are competitive. Would recommend them.

So, one of the most important issues for me as a young male driver is cost. Liberty Mutual provides me with good coverage for a reasonable cost. The customer service is average I suppose, but they get the job done.