Liberty Mutual Car Insurance Reviews

I was given a non-renewal notice after two minor incidents that was less than a $2,000.00 payout, after my deductibles. Why do we have insurance if we can't use it without fear of being dropped? I would expect a rate increase, but a non-renewal?

I’ve had LM for over 4 years. File a claim for my house one winter and my insurance went to over $9000. Just like that. They keep raising your insurance if you file any claim to try to get back what they paid. I called to inform them that I was going to terminate my insurance if they didn’t reduce it but they didn’t do anything to lower it. The agent just said she understood why I would want to switch to another company.

Before I switch to Liberty Mutual I had insurance that was going down a few dollars a year. I switch to Liberty Mutual saved myself about $110 a year. I've been with them around five years. My insurance is gone up from $1,200 a year now 2064 a year. Up $850 in 5 years and for no reason. Just increase every year. In five years I've put barely 40,000 miles on my truck since I've been with this insurance company but they ring me out I wish I had stayed with my old Insurance Company. Their rate increases are a rip-off. I'm 62. Go nowhere. If I'd stayed with my old insurance company I'd be saving $700 a year at least.

I had Liberty insurance for years now and when it comes the time we had our vehicle totaled Liberty company now is showing the real face of evil. My car was totaled and the other party is 100% responsible for the loss, however, Liberty company adjuster Porsche ** is making unfair settlement. I believe she is negotiating in bad faith. She forgot that she is responsible under the law to make a good faith offer of settlement. I will be taking my case to the state insurance department and will switch to another insurance provider.

Adjuster is saying all damage was previous, also claims that grasshopper splatter is paint exchange. I have a suggestion for L/M. Maybe they should start drug testing their employees. Cut us a low ball estimate that will not pay for parts, so all labor cost are on me, used to recommend L/M to friends but no longer will do that to anyone.

Had an accident right across the border in Mexico and Liberty Mutual policy stated that they would cover you if you stayed within 25 miles of the border and the trip was less than 10 days. Living close to the border, you usually take daily trips for shopping or food. I asked Liberty if I was covered and they stated that as long as you stayed within 25 miles of the border and it was a trip less than 10 days we would be covered.

LM is way more expensive than other companies. (I have Geico now) My driving record is perfect and I found out w/ LM I was paying so much more than others I talked to. I didn't even have collision! I tried to call to discuss getting my policy down in cost. If you call too close to closing hours for the call center you will get hung up on and no call back..cool. And they give no options to get policy cost down. The worse experience with them is when they totally screwed up my bill by forwarding a $400+ balance over months after my policy was renewed from before it was, that had already been paid. So $400+ added on top of my current bill balance. They admitted it was their error. Although trying to get it fixed was painful and took days/hours.

I was using Liberty Mutual Insurance l for my 12 years old car. In one day, for no reason, I got the email that the price on my car insurance will be increased (JUST NOTICE): from 180$ per month up to 255$. There are no car accidents on my end, I used to drive the car for 5 years. Right after I got the email, I called the sale department and asked for explanation, they didn’t know why it was increased, but promised to make it as low as 130$ per month. The next day I checked the policy, it was still not updated. The second call to sale person on the next day gave the following information: “The system takes 1 month to update your plan with payments“. Okay, I told myself. After one month nothing changed and the price remained to be the same (no changes in policy and price).

I got into an accident since 2/16/2019 and just recently I got my Lexus back because Liberty does not pay in time to have my car release by collision center. Also Due to the accident the car hub made noise, I brought it to the dealership for the estimate. Here we goes again, I could not get a hold of the person was assigned Sharmila **. She or her department never call or reply to my email. "I pay so much for the insurance and this is what I got. If you don't want this hassle like me. Please do not deal with this insurance company!"

It took me an hour to file a claim with Liberty Mutual. I had to call in five times because I was I hung up on during the call process. I had to continue to give the representatives the same information over and over and would be "disconnected" right before I was given the claim number. I would never receive a call back even after asking at the beginning of every call because I told them my calls keep getting dropped. I am home and have never had poor call quality in my area.

I was reasonably happy with Liberty Mutual's automobile insurance until I received my renewal notice this year. My annual rate was increased from $850 to over $1600 annually over the prior year. I did file one claim in which I backed into another car in a parking lot and did minor bumper damage to that car and none to my car. The total claim paid out was about $850.00. When I spoke to a policy clerk about the doubling of my insurance I was told it was due to the above claim and that this was the reason they re-evaluated my "risk factor". I have had a perfect driving record for over 20 years and no major claims over a lifetime of driving. I am 73 years old and in excellent health. The agent told me it was not possible to review the underwriting rate increase and that all he would do is look and see if I might receive additional policy discounts. There were none available.

Did not cover claimant's properly. Not satisfied with coverage and how claims were handled. **Please move on to another insurance carrier. One that is more reputable. With more solid references and reviews. Please avoid insurance agent Stephen ** at all cost.

We were involved in an accident that was caused by another driver. That company issued a very small check for the repairs of a dent and scrape ($400). We contacted our claims rep asking for help and representation. Claims do not take your call, you have to leave a message, and they call back in 24 hours. we played phone tag for several days. We asked them for representation and support in the accident, because we were not getting proper help from the other insurance company. Our claims adjust was going on vacation and said she would help us as long as we didnt cash the check.

I have been with Liberty Mutual for more than 8 years for my auto and home insurance. I knew their price was higher but I believed they would have better coverage until I had to claim a glass repair for my Mercedes Benz. The quote from the mercedes dealer is high, of course. But Liberty Mutual is only willing to cover for the low price they find on the market. However, if the repair is not done by mercedes dealer, then it will break the warranty from mercedes. As a result, I have to pay most of the repair cost myself. This company is not honest.

I have been a customer with Liberty Mutual for 7 years, with no accidents or violations. Received auto renewal last month and a form letter stating LM was charging me more than our state insurance commission approved. It was over 10 percent increase. When I questioned the company no one at LM could tell me why. The best excuse I received was, "There are more people in your area and more claims are being paid out". BTW, I live in a rural community. Cancelled with LM and immediately received 3 other quotes from other insurers: all beating my lowest LM quote. After canceling LM charged me a penalty. Suggestion: review your quote each year with LM. They do not seem to care about keeping their good customers.

I called Liberty Mutual on 6.12.2019 just to get a extension on a payment and the agent changed the entire policy without my consent causing a 44.00 increase monthly!! And they claim it's nothing they can do to fix their mistake!!! Wasted 30 minutes on the phone to only get transferred and placed back on hold. Terrible service. Check other options before signing up.

Claims is a disaster. Took 3 months (after the accident) to even get a medical adjuster to contact us. It has now been 4 months and STILL NOTHING. I contacted the other party's insurance and they closed the claim as Liberty Mutual never sent them copies of the statements. WHAT A JOKE OF A COMPANY.

My husband has been with this company in excess of 25 years. Always paid on time. I have been with them for 12 years. When we realize the past few years that our rates were going up-and-up with the same vehicles and no claims we started to search for another company. We got even better insurance for much less price with State Farm. When I canceled the policy with Liberty Mutual they said there would be no refund as we had been paying back 28 days and ahead only 2 days, which doesn't make sense to me at all because if you had an accident 5 days after you paid your premium the insurance company would be paid so in essence you wouldn't be covered by insurance. But they say not the case. You're covered and you still have to pay a month up-to-date at cancellation. I hate insurance companies who tried to bleed you at every way they can and they get away with it!

I was a customer of 26 years with this company. 5 teen drivers and no accidents. I left because of the astronomical prices. Now down to 2 teen drivers I called for a quote. 6400$. The reason for it being double of what I pay now is that the man says I have 12 claims. When I asked him to explain what you mean by 12 claims, I have never made a claim. His response was “he didn’t have time for this.”

Absolute worst company to deal with when filing a claim. It has been over a month and a half since my car was hit, I have received one email 2 weeks after the accident, where I was asked to write out a witness statement, because I guess it was to much trouble to call. Since then I have repeatedly called, but the adjuster is never actually at their desk, I eventually got the manager's number who was also not at their desk. Today I called and finally got an answer, where I was immediately put on hold, then told it was the other company taking too long. Even if that were so I was at no point given any kind of update and left completely in the dark. You should avoid them like the plague, they are a terrible company to work with in any capacity.

Get an immediate rate increase and auto change of policy the second day of an only $500 claim. This company is cheap. This claim is for replacement of a windshield. Also they only cover about $500. If you want an OEM windshield (mine is Audi), you need to pay out of pocket for the rest of the cost (another $500). Never see policy like this. And they never tell you about this when you buy the insurance.

Had a minor collision in a parking lot. Clearly it was the other party's fault and I had pictures to back me up. Liberty proposed that I was 10% liable and the other party 90%. I thought that was fair. The other party's insurance company, Allstate, ignored the evidence and insisted on 50 and 50. Liberty called to inform me that was the best they could do, leaving me hanging high and dry.

I had Liberty Mutual auto insurance for five years. But recently found out they've changed to a different business model. They now have fewer brick-n-mortar service centers but have 'consolidated' these centers to call centers scattered throughout the country. So, that good old "neighborhood insurance agents" setting is gone! Now, customers of Liberty Mutual would be served by unknown person with a headset on his/her head providing the service through a computer screen. So, that face-to-face interaction and the accountability that would come with it are all gone now. Now, the service agents would and could make all kinds of promises to their customers but never follow-up or have any obligation to fulfill those promises. So, Liberty Mutual is now an insurance service run by a bunch of robots that have been programmed to only accept money, much like a broken vending machine!

Never ever deal with Liberty Mutual insurance. Anyone that works with or for this insurance company represents the company. With that being said they have very poor communication skills and a lack of customer service. After filing an auto claim it was hard to speak with the adjuster, even the manager. No one returned calls or emails when requested. After an entire week of my car sitting at an auto body shop for an estimate because their power was down they had the nerve to call me after I made several calls and email request to try and total out my car.

Liberty Mutual is not inexpensive. They have elaborate contracts with hidden deductible loopholes that spare them from providing the very service they advertise. So if your home is robbed and you submit a claim, you can expect to be robbed by Liberty Mutual, too. This is the first and last time that I am going with a commercial company to provide a simple service. They give a bad name to commercial insurance companies. I'll go with the cheapest insurance there is next time.

I was led to believe I could achieve up to 30% discount if I allowed Right Track devices in our autos. After 3 months here is the result: Me - Drove 353 miles, never at night. 4 quick accelerations and 4 quick braking incidents. Got 4% discount. Husband - Drove 2259 miles, 19 miles at night. Had 33 quick accelerations and 59 braking incidents. INCREASED our insurance 5%. You decide. We are now paying MORE for our auto insurance.

I have attempted 3 times over the last two days to file a claim but the insurance adjusters leave me on hold for over 30 minutes and eventually hang up every single time. My car was rear ended by a commercial vehicle that is insured by Liberty Mutual, and all we want from them is a rental car! I am an registered nurse with two children in need of a way to get to and from work and pick drop off and pick up my children. Absolutely appalling customer service.

Been a customer of Liberty Mutual for a little over a year and unfortunately had two accidents, neither of which were my fault, no tickets for speeding or otherwise, never missed paying my premiums as I was set up on auto pay. I recently learned that they canceled my insurance at renewal time without even notifying me. They attempted to withdraw the money from my bank account seven days earlier than required or given authorization to do so! And the money they were trying to take from my account happen to be for renewal that I didn’t even authorize renewing although they say they otherwise. Now because they canceled my service I have been told I now owe them money in the amount of $586 for the months that they insured me that I didn’t pay! They say they sent me notices I never got a damn thing! They can’t explain why and have no returned mail noted in their system either!

My daughter was sideswiped by Liberty Mutual policyholder. Police report stated he was at fault, he was issued citation. The other driver admitted he was at fault. 15 days later still NOTHING. No adjuster, no rental, NOTHING! How are these thieves still allowed to do business??? Obviously the five star reviews are clearly written by their staff. Go to YouTube and watch the horrible videos about them and you will see. They even treat their own policyholders this way when they make a claim on property damage to homes. Watch YouTube videos of actual people suffering from this insurance company!!!! Don’t go on disability either or you’ll be eating cat food because they will refuse your claim. Do your research and you will see that all I am telling you is true. Ask a personal injury attorney (any one of them) and they will tell you that this is the worst company to have.

Hi, STAY AWAY From LIBERTY MUTUAL.... LIARs and Thiefs, I been with them for so many years, recently I had water damage. Try to file claim, my deductible is $1000. Estimate was $1300 and they refuse to pay $300. Customer service is horrible and rude. I left so many voicemails and e-mails, They do not respond when they need to pay, only fast to collect payments. Hopefully my nightmare experience with This horrible company, save some time, money and stress.

A Liberty Mutual customer crashed into me. The customer was entirely at fault as evidenced by both by Cal law, front and rear cameras and Sheriff's Dept deputy witnesses. Liberty Mutual's customer was a 94-year old driver who uses oxygen while driving and had run out. After the accident I hooked him up to a new canister.

I canceled my policy with Liberty over 2 months ago and still have not received my check. They have sent it to the wrong address on 3 occasions, and every time I call the reps blame the previous person but then do not do the correct thing (which is really not hard at all). I have called on about 10 occasions, totaling 3 hours for something that should've been a 5 minute phone call.

I recommend not using this company. They treat you like bull crap if you are not with them and they make your life hard to get anything done through claims. I have to wait almost 2 months to get my car fixed. I’m not supposed to be driving it but guess what - Liberty won’t give me a rental car because since it turns on it's “drivable”. They are a worthless company that overcharges and sucks.

I have been a loyal customer of Liberty Auto Insurance since 2010. Never had a major problem with them, until now. I renewed my policy, no problem with the rates. My first statement I got an increase of $340. I called and they couldn't tell me why. I paid the amount owed. The next month an increase of $480. Again they couldn't tell me why, I paid the amount due. The third statement I got they increased my insurance $840. They had increased my insurance over $1400. To this day still no reason why.

Husband was rear ended while stopped at a red light by a man insured by Liberty Mutual, open and shut case by most companies, not Liberty, they did not pay, now have to retain an Attorney and get it done correctly by the law in court. Maybe Liberty doesn't know that when a customer causes the accident by rear ending someone else, they are at fault. The person causing the accident pleaded with husband not to report accident to insurance, which seems to me, there is some issue with his driving or insurance. The man also lied and said someone hit him, another problem.

Extremely rude agents. Raised rates with no notice. When I called their rude "customer service" they said they emailed me about it. I told them I did not receive an email. They said they must have called then. Lies. Also, their rates went up over 20%! Absolute joke of a company.

I was a Liberty Mutual customer for 30 years. Anytime I had an insurance issue, I had a local, knowledgeable person that could answer my questions. That all changed over the past couple of years. I moved to a new state in 2017 - and I informed Liberty Mutual of the move. They never re-wrote my liability policy to cover the new state. I was overcharged for 2 years! When I discovered the error, it took them 4 months to return my money. It required phone calls every 2 weeks for 4 months to get my refund. At every step, they would not provide a name so I could re-connect with the same person - they were all anonymous know-nothings. I even complained to the "President's Advisory Team" - what a joke that was. They have lost a 30 year loyal customer - because they forgot what customer service was.

A person insured by Liberty Mutual caused an accident and damaged my antique Honda. The accident was clearly their fault due to photo evidence. As soon as I retained a lawyer Liberty Mutual denied my claim. This is causing me a great hardship but the hell if they care!

Liberty Mutual rates are very low. That is because they don't pay their claims. We had our RV damaged while camping. I filed a claim and waited. I sent pictures and waited. They sent out an appraiser and waited. They sent the SAME appraiser out again... And waited. I could never get anyone to return my calls. After 4 months they DENIED my claim. I finally had to consult an attorney. After following his advice, they agreed that it was storm related. I switched just as soon as my policy came up for renewal. Living in Texas, I couldn't imagine them refusing to pay for a house that was damaged by hail or something worse, but I'm sure they will try.

We had been with Liberty Mutual auto insurance since 1999. Overall, their service was prompt when we had to make a claim (ONCE in 19 years), but when we recently got a quote to add another (used) vehicle and a teenage driver, we were SHOCKED at how much the premium would go up - and we were even living in a cheaper state (i.e. NOT California). We immediately called a few others and found a quote for the SAME COVERAGE for LESS THAN HALF of what Liberty wanted to charge - and not from a cut-rate insurance company, either. We called and canceled Liberty coverage IMMEDIATELY. After 19 years of loyalty, you'd think Liberty would work a little harder to keep us. But no. Nothing. I will never recommend Liberty Mutual auto insurance to anyone because it's clear they believe in ripping off customers, even the loyal ones. Better rates are out there.

You never know how good or bad an insurance company is, until you have a claim. I am still dealing with Liberal Mutual, for a very simple claim, that should have been wrapped up in a week or two. (It was a simple accident. The other driver hit my car while I was stopped at a light. My car was totaled, and carried away. There is no disagreement on what happened.)

Liberty Mutual is has done a fantastic job of hiding the truth, backing a dishonest client, failing to communicate, and honor any ability to do the right thing. I was struck by one of their insured, who was clearly at fault (ran a stop sign), forced to go through the mediation process to have them cited for fault and now manage the long battle for the diminished value of my vehicle. This company will pull out all the stops, use all the right words, and take any action necessary to protect their funds. Beware, they do not have the best interest at heart when it comes to performing their main focus.. being an insurance company. I have all documentation needed and they will create a situation through time & money to force you to bend to what they believe is fair. This company is not reputable and is very good at talking in circles and avoiding their obligations.

Several years ago I transferred multiple homes and Autos policy to Liberty Mutual. The experience is awful. Arrogant customer service. Enrolled in their monitoring car discount.. Just found out they didn't record the data.. Never contacted me after a year.. Found out a year later after my renewal had to inquire, they told me at the end of the program everything was all set. Soo unprofessional! Wanted to add another vehicle, they were double the price of any leading insurance company that I compared them to. They give you a good price but if you add a vehicle later they gouge!! They Come off on those silly commercial as a really undestanding company.. They are the worst of the worst.. Beware.

I have been a customer with Liberty Mutual for over 20 years. There were circumstances that led to the cancellation of my insurance policy (death in my family, husband added a car, miscommunications). Upon receiving a notice of cancellation I spoke with a service rep. and upon review and a check that I had made payments the service tech stated: "it must have been a mistake". A couple of weeks later I called to report a windshield claim, service tech could not identify my policy but didn't say anything else. When the glass company arrived they said that the claim was denied.

I would have never thought that a company I pay every month on time would ever treat me in the manner in which I have been treated. I have been lied to and mislead by so many people. I pay for uninsured motorist and as soon as someone hits me in the rear that does not have insurance everything else is downhill. I really dislike this company at this point. I have been without a car for several days and or paying out of my own pocket for a rental car when I was advised by Liberty Mutual that I would get a rental car. This company charges all this money to have your services with people thinking that they are coming out on top and with the best not knowing we are with the worst company ever. I have been with this company for years and never knew you had 2.5 rating for Customer Service because that part is never put out there. I guess it's my turn to feel the Liberty Mutual wrath of disgusting service.

They cheated me on my car's value. I was told that my Pristine 2001 BMW 740i Sport was a total loss. A pallet fell off a truck in front of me on the highway and I could not avoid going over it. The valance below the front bumper was damaged and holes to the cooler and radiator ripped out with coolant leaking. It did not look at all that bad and was drivable except for fluid leaking and I worked on cars when I was younger. They gave me an offer based on what they claimed similar vehicles but did not follow their own guidelines as to distance.

When one of their customers causes injury to another person, in a car accident, they drag their feet in hopes you will become frustrated and just settle for the insulting rate they offer. They can rest assured, I will gather as much info/reviews related to their business practices, and sit with my state reps and news agencies to start laying some very heavy focus upon them. Perhaps I can manage to get a class action suit against them, and/or start the ball rolling toward ending their ability to conduct business in my state.

Monitor Driving For Discount Is A Hype. I am kicking myself for not following my rule to check out a company rating with the Better Business Bureau and Consumer Affairs. The CONS outweigh the PROS with this company. There are more CONS with their Right Track marketing than stated. Look at their file with the BBB. The management at Liberty Mutual has their good rating protected because they "respond" to customer complaints. But look at their responses: all same cut-and-paste telling the complainer the information is private and for the complainer to call customer service. Ridiculous!! This is not very professional. When you call or email them, they are vague with their responses which have no rhyme or reason. Stay away from them.

I would give Liberty Mutual zero stars if it were possible. I have been a loyal customer of Liberty Mutual for many years with policies for multiple vehicles, multiple homes, and a liability umbrella. I had a car accident in 2015 with my brand new Audi A3 that had less than 4000 miles on it and filed a claim. The car was fixed. Now in 2019 I'm told that by law, I should have been paid diminished value on that vehicle. After contacting the company, they turned this over to an adjuster that says my diminished value claim is less than $500!!! Really? So they never offered me the diminished value that I paid for and should have been given by law in the first place and now they come up with some totally ridiculous and offensive amount that it is supposedly worth. Liberty Mutual has just lost a good customer and I will be sure to give bad reviews anywhere I can on social media from now on.

They didn’t do their job...cost me a fortune. I signed on and the very kind eager sales rep never canceled my old policies. What a mess. Then, he quit! Took me months to get this resolved. Wish I never left my last agent. Only did because my house burnt down and my agent of 20 years only offers Commerce...which I did not want.

Other place quoted me 150. Called Liberty Mutual for a quote. Fool on other side of the phone told me 600 a month. When I explained that was 4x my last quote he hung up immediately. I would beware. They are scammers.

I started a policy with Liberty Mutual in August of 2018. At first I thought they were a good insurance company. My rates were good and no problems with them and then I remember I got the right track to plug in the car and then I sent it back and I noticed one month that my insurance went up a little bit and then I noticed the next month my insurance doubled. At first I thought they were making me pay for the right track but then when I called they told me that it was because I was on autopay which they were going on my credit card every month and taking money out but I never signed up for it and I think that's a little weird because every month I went on their website and paid my policy with a prepaid card but they kept telling me because of the auto-pay and they tried to get money out one-time which they tried early so they said that they had to put me on a different payment plan and that was in February so which was my 6 month on their insurance.

I had LM policyholder pull out in front of me and I hit him. They were absolutely great to me man. I was super nervous that they were going to somehow blame me for it. Not at all. They super nice from the first phone call. I believe Nicole was her name. Super caring and helpful. The claim adjuster Roger was freaking awesome too. Much love to Liberty Mutual for doing the right thing!! Much appreciated.

On Jan 16th, Liberty Mutual canceled my car insurance instead of my renter's insurance. I called the same day to get them to fix it. The lady apologized and said there wouldn't be an issue. I called on the 29th of Jan to cancel my car insurance (I went with Progressive) and the guy said that I owed $50 and for canceling. I disagreed that I owed that (I made all of my payments on time) but I paid it anyway. March 14th I received a letter in the mail from the DMV stating my insurance lapsed from Jan 16-31st. It had not.

I've been hit twice by Liberty Mutual insured drivers. One turned right from a left lane into me, the other backed into me without checking their mirror. Both times I experienced the well known Liberty Mutual policy of "ignore, deny, and lie". They ignore you in hopes you'll eventually give up, deny accident and damage facts, and lie about witness statements if you can actually get someone to return a call or email. This time I reported them to my state department of insurance for violations. You should do the same, unless you are a terrible driver who doesn't look where you're going, then you should use them.

I am a first year client with policies for two vehicles, one homeowner's, and a liability umbrella. Have never had any claims with Liberty, have not had ANY claims for probably at least 15 years with any company. Just received billing for first renewal, and premiums have increased 18%, 14.5%, and 13.4% respectively. Yes, I have a few words about my experience so far.

The following is 100% truth and should be taken as such. We have been loyal customers of Liberty Mutual for 5 years and at first, they saved us a lot of money but we had to use those stupid trackers in our cars that doesn't take into account other stupid drivers who suddenly stop in front of you and make you brake hard to AVOID an accident.

I've been working with a representative by the name of Patricia ** (800-637-0757) and this has been the worse experience ever! Someone hit MY PARKED car and Patricia has been treating me like the one that crashed a parked car. I promptly emailed everything needed over. She also called witnesses, however their insurer is saying he didn't do it. LOL. Now my phone calls and emails are being ignored by Liberty Mutual (Patricia **). She's a Senior Claims Resolution Rep, not sure how that's possible. Very unprofessional. Good luck if you have to deal with these people, go to Geico!

Our parked car was hit on the street and sustained a great deal of damage ($6K). Our policy renewal came around about 2 months after the accident. They raised our rates by 15% even though they claim they didn't raise our rates for that. They wrote that it was just a normal rate increase.

Loyal client of 28 yrs with many policies, rates not competitive, no effort made to reevaluate policies annually or reward claim free status. We were unable to cancel the policies with our local agent, but was forwarded to agents in AZ, TX and finally in IN to accomplish the task of terminating our policies.

Liberty Mutual has plans to fit any budget. They listen to the consumer and don't try to push other items on you. I have not had to file a claim but in the unfortunate event that I ever do, I am sure they will be there to help me. Awesome company.

Do not use the track app. It is misleading. Tells you you are getting a discount and in the end asks you to pay. The customer service is lacking. When I told them their Liberty track app was misleading, they just told me that it was true and that they made it that way to make money. Try a different insurance.

I was a five year customer of Liberty Mutual and they had all my insurance from an umbrella down through multiple autos. They are a good company, but NOT competitive! Every year, they raised my rates with no claims?! This year I received my auto insurance bill for three cars and a trailer, and it increased nearly $1,100! This is for cars that are a year older and two drivers that are accident and ticket free. I shopped for insurance and was able to cut their rate in half! Very troubling that Liberty Mutual gouges their loyal customers. I brought this issue to the CEO’s office of Liberty Mutual and it fell on deaf ears. Seems like their priority is giving a low rate to a new customer and gouging you thereafter. They spend way too much on television advertising and fail to take care of loyal customers!

On March 7, 2019 my 2017 Chevy truck was legally parked when it was struck by a U-Haul truck that was being driven by a person who has Liberty Mutual Insurance. My vehicle has 20,000 miles on it with no prior damage. The driver of the U-Haul fled the scene and was immediately stopped and arrested. Liberty Mutual Insurance accepted LIABILITY for the accident. I got estimates from my body shop for ORIGINAL GM (OEM) parts to be replaced. Now Liberty Mutual Insurance Company will not fix my vehicle with OEM parts but with aftermarket parts. Saving them about 350.00. Now I have to go to my own insurance company who said they will replace damaged parts with OEM parts. Just wanted everyone to know this. I have vowed to put this all over social media. This post will probably cost Liberty Mutual Insurance Company more in future sales than it would have cost them to properly fix my vehicle.

I purchased insurance last year and was given a good rate 7 even. Had my car fitted with a device for three months and received an additional discount. My credit is excellent. After a year they raised my rates 30%. I am an excellent driver. Bait & switch!

One of Liberty Mutual's insured car drivers failed to yield to my car crushing both my passenger doors. Once I got the police report I called to file a claim. I had to be assigned a claims representative, which was pointless because she hasn't done anything to help. Once I reached her she informed me Liberty Mutual had to investigate the accident. What was there to investigate? The police stated their driver failed to yield, which was true, and even gave him a citation for it. The claims representative informed me the police do not know anything. What? They actually saw the damage to my car and their insured drivers car.

My vehicle was stolen from a store last year in June. 9 months later I still have not had my car fixed or returned! Their only concern has been invading my privacy requesting financial documents and having me submit to interviews under oath by their hired attorney! I have been treated with blatant disrespect as if I was a suspect in the theft of my vehicle. I submitted documents being more than enough cooperative to their attorney during the interview which I shouldnt have had to even go through to begin with and was then again asked by their s.i.u. to submit copies of the same documents! I am a music artist that made six digits last year and my prize possession was stolen, ultimately they made a bad experience worse.

I fled another insurance company who canceled my insurance after a claim for damages by a wild animal. The damage was repaired but the insurance company sent me a notice that they were not renewing my policy even though I had been paying premiums for 15 years. Liberty Mutual is stand up and a star in the service department. Receptive, understanding and very customer friendly if you get the right agent and not a phone bank.

I took an Auto Insurance cum Renters Insurance policy from Liberty Mutual and spent hours of time in the phone call to clearly understand the coverage and deductible details. After a great telephonic experience with the officer, I gave my credit card details to get charged for my policy. The problem started from here. First, the policy premium amount told to me is $623 for six months towards both Auto and Renters insurance, but they charged $641. I have received an email to sign the policy. When I register in Liberty Mutual and view the policy, to my surprise the coverage discussed is not provided. The uninsured motorist and underinsured motorist coverage have been removed from my policy.

I was rear ended by a guy who is insured by Liberty Mutual, I had twin 6 month old babies in my van. I was honest, none of us were hurt but from day one it has been a nightmare dealing with Liberty Mutual, losing time from work and hours and hours on the phone dealing with trying to get my vehicle repaired. Here's what people should know, outgoing calls are NOT recorded and the staff CLEARLY know it and are rude, obnoxious and say things that are not true. There was not ONE dealership listed for repairs, only small garages.

I was rear ended at at stop light from a customer of Liberty Mutual. They were not looking up and when they attempted to stop they went into another lane and rubbed my right passenger side panel leave an mark about 6 inches long. I called police and report was filed. Police report reflects damage. Liberty Mutual customer denies they hit me since no damage shows on the front of their car. I explained time and time again that I have damage to my car and the police report reflects this. They do not care, rep was rude, unprofessional and was bothered by the fact that I would submit a claim. I am unsure how a rear ended accident results in no fault of their client? I would never recommend a company that treats others who are not insured with them this way!

Auto accident in December 2018, I wasn’t at fault. Liable person was from Canada. Liberty Mutual did not communicate with us, work for us with her insurance. The whole process has been stressful and unnecessary. As I client of Liberty Mutual I was tossed aside and not helped. I can’t wait to switch to another company. I would not recommend Liberty Mutual to anyone. They do not have their clients best interest at heart. We are just a name and treated as such. No personal customer service. I am sad and surprised since Geico was nothing like that. I would gladly pay a little more, to receive competent and caring treatment. Liberty Mutual is costing us in this accident because of the misinformation we were given by assigned claim adjuster. I wish I had looked up these reviews prior to going with Liberty Mutual.

After 4 years with Liberty Mutual, we cancelled them when we realised our insurance cost increased by over 70% in 2 years. After we cancelled them, LIberty Mutual started now attacking my e-mail site by sending mass e-mails from sources we cannot block. Liberty Mutual is a vindictive company and the worst insurance company on this planet.

I spent over 30k dollars for my auto insurance. Liberty Mutual refused to pay for a several hundred dollars pumper. Melissa **, the women who handled the case, she was rude and won't call back to solve the issue. Go somewhere else where value paying customers.

In June of 2018 I paid in full for two cars. Later in the month my ex wife also signed with Liberty Mutual Insurance and she paid for only six months. The problem is that she wanted separate policy since she had a different address. But she was added to the existent policy which belong to me. When the six months expired she called to move her car to her own policy separate from mine. She was told that it was not possible and she ended up taking off her car out of the policy. By this time is January which is a few month over the six months that she paid.

We have been LM customers for just a few years. Every year, when the premium is up for renewing LM will (almost) double the amount they want us to pay for the same policy. When we call to complain it will take about 20 minutes to get that premium reduced to where it gets much closer to the old premium. If you don't sign that new deal they will charge you the inflated premium. They will bombard you with bogus excuses. Contact your state's department of insurance and finances to complain about this. We got all our money back.

I would not recommend Liberty Mutual. Not one person gave me the same facts. Not one representative could find our mileage form in their computer. It was always a 24-48 hour turn around...over and over. When asking for a supervisor it was again 24-48 hours!!! They are anti veteran. They don’t care if you served our country. They are selfish and soulless just like all the rest of the insurance companies. Just low down dirty cheaters who financially exploit seniors.

I receive at least 10 emails a day from this company trying to sell me insurance. I checked a few and they are all valid as the link takes me to Liberty Mutual. No other insurer blitzes me with emails. I wouldn't use Liberty if it was free.

I have been a Liberty Mutual customer since 1997 with auto and home coverage. In my incident I traveled on the Interstate very early one morning. It was still dark. Several vehicles including mine, tried unsuccessfully, to avoid debris on the roadway. I called Liberty Mutual to advise of the damage. The agent told me this would fall under my comprehensive coverage and would be taken care of. I was transferred to a claims adjuster who told me that the incident fell under my collision coverage and would cause a point to be added to my policy and a significant increase to my premium. I was shocked, disappointed and angered.

So we are all aware of the commercials this company airs. I mean they are over aired. One particular gentleman can be seen throwing his wallet in the water. Mid as well since that’s what’s you'll be doing if you insure through them. I was quoted $435 a month for full coverage on a 2019 Honda Civic SI. Seriously. That’s more than the car payment would be. I obviously decided to get two more quotes. The 2nd quote was $303 per month with same amount of coverage. The 3rd and final quote was $186 per month with the same amount of coverage as the first two were.

For 36 days I've been waiting for compensation for an accident that happened Jan.12, 2019. A car driven by a client of Liberty Mutual went through a red light and collided with my Jeep causing heavy damage. So far I've only been told that I am responsible for 20% of the damages because I didn't avoid his car!!! If I don't agree they will shelve the claim for the time being. His car (a 2017 Infinity) was ticketed and there are multiple witnesses I don't understand! Beware of this so-called insurance company! Friends tell me to seek a lawyer. I guess I must; I'm without a car in the middle of a New Jersey winter.

Extremely upset with how our auto accident claim was handled and basically thrown out by Liberty Mutual with no basis. Their insured ran into my son as he was turning right, and they said my son should have evaded the other car so he's partially at fault, so they're closing the claim and taking no responsibility. They also lied about what was in the police report. They're saying that the police officer and their driver both said my son didn't have his headlights on. That is not what is in the police report. Their driver lied and told Liberty Mutual that my son didn't have his headlights on. In the police report, it says that their driver told the police officer that his headlights weren't on. It doesn't say the police officer said his lights weren't on. I plan to argue my case with them further.

Liberty Mutual recently emailed us and indicated our rate would increase by $80 dollars this year. There was no explanation provided. Once we contacted customer service they indicated it was a planned increase for everyone. We asked if they could provide a better price or discount and they would not. Not satisfied with Liberty Mutual's motives for the unexplained premium increase we checked with other companies and received a quote for $324 less annually. There is hope! I encourage you to seek a better value for insurance than settle for Liberty Mutual.

I receive numerous spam emails advertising this company every day. Avoid them at all costs and use a reputable company instead. Why would a company you can trust feel the need to send out spam emails? The unsubscribe link does not work in their emails.

Liberty Mutual does not practice the good customer service that is portrayed on TV. I recently signed up with an automobile insurance policy. The representative took all my information and gave me billing information. When I called to add on my new car I spoke to another representative who gave me same billing due date. The next day I get an email from Liberty Mutual saying my policy will be cancelled if not paid next week. Billing date was 28th not 15th. When speaking to another representative she replied, "Oh, you had a previous balance from 2017... We are in 2019 so we added that on and you have to pay by next week..." What a ripoff company! No bills from 2017. Nobody told me when speaking on phone, received via email.

30 days since accident, cannot get claims adjuster or adjuster's supervisor to call back or work on the claim. We are stuck with no vehicle, and no answers. We have attempted to contact the supervisor's supervisor and we cannot get a contact number. There is no point having insurance with this company. Avoid this company!!

Beware of this provider - they are seditious and untrustworthy. Almost everyone with whom I've been able to speak has been understanding and delightful, and agrees with me that our claim should be paid. Unfortunately some Customer Service Supervisor named Danielle, hiding behind the veil of corporate bureaucracy, decided that I'm both lying about never receiving their emails and am so stupid that I would purchase insurance, switch from Geico to Liberty Mutual, and not care if they didn't cover me.

I have been with Liberty Mutual since 1991. I have always had multi cars on the insurance. Well my daughter was in an accident and the experience and treatment I have received is unspeakable. Nathan and Melissa are the worst to work with. They treat you like they are doing you a favor. Hello... I have not had many accidents in the last 29 years. I have called several times in regards to see when I will be seeing my deductible returned and no calls back and no up to date information. I am busy and don't have the time to do their job too! The claims department needs some serious training on how to treat loyal customers!!!

I had Liberty Mutual for a year. I finally had enough. I had a multicar policy, I was paying $269.54 for full coverage for both cars. I actually liked the fact if I need to change my due date according to when my checks were deposited I could. I didn't have an issue with them until the end of the policy. The second car wasn't running so we were paying insurance for a car that was just well screwed mechanically. I took the non running car off the insurance payments went to $239.20. That wasn't gonna happen so I paid the last payment due on the policy. They tried to auto renew which I told them I didn't want.

I have been a Liberty Mutual customer for several years. I recently bought a new car and called them to get a quote, and it ended up being an INSANE amount of money ($6k/year). I filled out paperwork but never confirmed that I was purchasing this insurance plan. I got quotes from a few others and ended up going with Progressive ($1.5k/year). Liberty Mutual then sent me several emails asking me to finalize my quote, which I ignored. "Action Needed: Sign now to finalize your new policy," on 11/18/18 and 11/24/18. I never signed.

We lost 250.000 on loss of use of equipment. We had to wait 2 years to sue them. Off to the appellate court. They used the excuse “any act of a governmental agency is not covered”. Think that over. Any government action don’t care what or who harmed you. They refuse to pay a fireman policeman water meter man. No matter what they do legal or not you're not getting paid. Read your policy. Over 50 percent of the country are government employees.

Renewing my policy and signing up for RightTrack (RT) was an absolute scam. My agent promised me a discount up to 30% off my premium if I were an excellent driver thru RT. This isn’t a self righteous claim, but I know I am an excellent driver. The amount I’d save kept going up until I went on vacation for a week. During that time I didn’t drive my car. When I got back, the amount I’d save dropped a whole $30. It took me one whole month to earn $30 by itself! Since then, the rate keeps going down, despite careful driving. The only incident I’d have is hard braking because I live in the middle of a city and that’s just what happens. Do not fall for RT.

Just purchased a used 2017 Hyundai Accent, salesman said he had a friend in the insurance business who'd be able to get us an aggressive insurance rate. A guy from Liberty Mutual called and said our salesman told him to call us. He didn't pronounce the salesman's name correctly, first red flag. These two people do not know each other. Quoted an insurance policy at $155 with the promise of the rate going down 10-20% within 3-6 months. Called Geico where our policy was held for the previous vehicle, they quoted $110 a month. Salesman for Liberty Mutual wouldn't take no for an answer when we said we were all set without their insurance. Called back 5 minutes later to quote the same policy at $99 a month. We said No! I'd rather pay $10 more a month to a company who didn't try to screw me right out of the gate. Seriously call Geico. They may not have the lowest bottom line, but at least they have some integrity.

Called for a comparison quote for my auto ins. After getting a quote for bundled insurance, I asked what the rental portion was because the rate quoted was significantly higher than what I was paying. The agent became indignant and said that the fact that I was paying less in rental was irrelevant and that I should just stay with my current insurer. This was completely unprofessional since it was his suggestion to bundle. Very rude. I would warn people about Liberty Mutual. If this is my initial experience, I'd hate to deal with them long term.

I had an accident on December 14th, as of today January 22 I still do not have a resolution to my claim. I have only been able to speak to my claims representative once since it has happened who then went away on vacation for weeks right after the claim was assigned... I have been able to speak to some other people at the company at times to limp along int eh process but I do not understand why the person who was actually assigned to the claim is so utterly unresponsive, unhelpful and unreachable. I will definitely be switching insurance in the near future due to this with this experience with this individual specifically.

I’ve been a customer of Liberty for over 10 years. My rep in Florida is Fred **. He has turned into the most disappointing representative I’ve ever dealt with. It’s been over two weeks and half dozen phone calls to him with no response. In four years I may have called him two times. My rate for my auto insurance went up from $177 to $240 per month for no apparent reason. I called him looking for an adjustment/explanation, I’m still waiting for a response. He’s completely unprofessional.

Liberty Mutual spends a bunch of money on commercials about how they pay more for your car, but most people don't understand how that type of insurance works anyway. This company provided very bad service regarding incorrect information and quotes provided when originating the policy, but as a manager I was patient and realized their reps just need much more training before they get on the phones. It took 3 phone calls to get it straightened out, and paying more money just to get the original services quoted. I was exhausted from the calls and caved in hoping this was going to be a long term relationship.

I began an auto policy with Liberty Mutual earlier this month. I disclosed a recent lane change violation in my initial setup, but forgot about another lane change violation that occurred a couple of years prior. I simply paid the ticket a couple of years ago and completely forgot about it. Liberty Mutual sent me my insurance cards and a separate cancellation letter the same day, basically implying that I intentionally failed to report the one moving violation from years ago. I inquired with a representative on the website and fully explained the situation. They said that I am now barred from having coverage of any kind through Liberty Mutual indefinitely. I was literally treated like some criminal who intentionally misled them.

I got insurance with them and it was a decent competitive price. I was happy and they were helpful. Then I bought a new car and decided to up my coverage from PLPD so I assumed it would cost me more. I live in Michigan so there are yearly flat prices for certain things that you have to pay the state for. I had paid these in full at the beginning of the year, yet when upgrading my insurance I was forced to pay these costs again meaning I ended up being overcharged by hundreds of dollars. I argued with them saying that I shouldn’t have to pay these again. They gave me a line a garbage that was completely incorrect but would not listen nor change my rate.

I had been on Liberty Mutual Insurance for last 3 years. I had no accident nor any ticket in the last 5 years and even then Liberty Mutual increased my premium year on year. Last September 2018, Liberty increased my premium to $1900 package in spite of me repeatedly arguing with them of myself having no negative driving record, accident or any ticket. I now moved to MetLife this year and for the exact deductibles and coverage (+ AAA assistance and rentals), I got it for $1165. And I got irritated and that being my reason for posting is when I was starting to look for quote at the start of the year, they somehow got the info and send me some overnight special with a biggest discount code (though I never bothered to look into or call). Unethical practice!!

After my family been with Liberty Mutual insurance for over a year for home and autos. But when my cousin car got hit and run outside of her work while she was working. She was fortunate to have someone witnessed the person that hit her car. They took the plate number, color and model of the truck that hit her car. We then called the cop and make a report. The cop track down the person address then went to his house, but the guy did not opened his door... So therefore the cop can't do nothing about this case. They suggested that I should call my insurance... which as Liberty mutual... I called and told the claim department that my cousin's car was hit and run. They then took down the information n processed the claim.

After being with Liberty Mutual for over six years I noticed a huge increase in insurance costs. No accidents, no tickets, great driving record. Low mileage. As a result of the huge increase I went out and got several different quotes that varied quite a bit but all were less than Liberty Mutual and a number were substantially less at ¼ the price of Liberty Mutual. So, I went with another National carrier that was ¼ the price and once that policy was in place I called and cancelled the policy with Liberty Mutual. The process was quick, and they even backdated the cancelation to the day after my other policy went into effect, which I thought would be good for me because I would get a refund for the days, I didn’t need their policy.

I had been a customer for decades with multiple vehicles, but moved away and found upwards of 30% savings! Will never recommend to anyone. They advertise they do not penalize for your accident, but they canceled my daughter’s policy after her first accident, and when I warned Gatling my business elsewhere after being loyal customer, they said they would cover her, more than doubled her premium. My family has since saved ~30% including my daughter.

Liberty Mutual customer service is great when you call to sign up. When it comes time for a claim...there is NO CUSTOMER SERVICE. We filed a claim online in July of 2017. Received a response that it was being processed. Waited weeks. Received another response, more information needed, contact rep. We contacted rep. She stated they needed pictures. Sent pictures. Waited. Had to call the rep. She stated a adjuster would be sent out. Waited 2 weeks. Adjuster stated, "Give it a week and contact rep." Called rep. Left message. No callback. Waited.

After being with Liberty Mutual for over ten years I noticed a huge increase in insurance costs. No accidents, no tickets, great driving record. Low mileage. They kept increasing my insurance and telling me that it was because of an increase in health costs in my state. It isn't. They discriminate against us for getting older. When I called to cancel because I finally wised up and got State Farm, they didn't record the call. So, even though I've had another insurance they sent me a bill that included a late fee and a policy cancellation effective 17 days after I canceled.

After many years with this company, they raised my auto insurance over $4000. I have paperless billing, but they say they don't notify on email but through regular mail. I spoke to them two weeks before this "increase", added a car under the normal rate and nothing was disclosed. This company practices subterfuge and ageism. We are in our 60's. No claims, no accidents, no tickets. Don't get older, folks.

I have auto, home and liability policies with Liberty Mutual. In less than 3 years my premiums have increased by up to 55%. When I called to complain I was told that this is due to their increasing costs.

After a year and a half of all payments being on time, I was two weeks late one month. About a week after mailing my check, I got a notice that there was an additional $15 late fee, so I mailed a check in for that. They didn't receive it until the day after they had it scheduled to cancel, so they issued me a cancellation refund of $9.82. Meaning that they canceled my insurance for the want of $5.18. Never have I experienced as much self-righteous, obstinate, and idiotic customer service as I did trying to talk to them about this situation.

I signed up with Liberty over the internet and signed up for a policy for around 1600 term for full coverage. 4 days later I got an email telling me that my policy went up over 1000. No notice, no phone call. Nothing. I called and was told that my license was suspended and I was driving on while it was suspended. I was never ticketed for it, I never drove on it, my wife drove while I was getting it resolved. The state of FL was quick to suspend a license for not paying a toll ticket even if you were not the driver at the time. But Liberty never bothered to ask me what happened to take it into consideration. Also I have not had a ticket for well over 5 years, Have not been in an accident in over 20 years. It's a sham, bait and switch.

I needed a tow to get a battery. When Road One arrived there were 2 men in the cab and no room for me! They promised they could jump the car and I could drive alone to Firestone for the battery. They poured Coke on the corrosion to help clean it and blew out my electrical system - no radio - no headlights. A nightmare.

Liberty Mutual bullied me into taking my truck to their approved repair facility... The repair place tripled the cost of the original estimate after they started working on my truck... They then got me to sign saying the job was complete when it really wasn't. It has been 4 months now and Liberty Mutual will not help me force the repair shop to complete the job. First thing in the morning, I will be shopping for new insurance. First thing tomorrow.

I don't know how to describe my experience with Liberty Mutual other than traumatic, horrible, demeaning, tragic... Actually, never mind. I have plenty of words to describe it. I was involved in a collision with a LM policyholder at the beginning of November in which it was entirely his fault. He pulled out of a parking garage in front of me at such a high rate of speed, leaving me no time to slow down or swerve. It happened right in front of a fire station with about 5 firefighters watching the whole thing. They called the police for us, helped us move cars, take pictures, etc. The officer came, took statements for a report, cited the LM policyholder, and it was finished. We were thankful no one was hurt - just the cars. Cut and dry.

Horrible customer service. They claim to offer assistance; however, staff was never knowledgeable on monthly premiums when you make a change on the account. Math is supposed to be easy, not to Liberty apparently.

Was hit by Liberty Mutual Insurance (LMI) client, client assumed blame and was ticketed for his actions. LMI refused to process my claim since they had not assumed liability. Long story short after 30+ days finally get vehicle to shop. Vehicle has more extensive damage than initially thought so vehicle was total loss... This is where nightmare continues to worsen. Claims resolution person refused to provide me fair market value for my vehicle despite the fact that they are obligated to provide finances for me to purchase a comparable vehicle. So blame is place on me because I researched and got a good quality vehicle that would maintain its value AND was struck by their client.

First, let me say that Liberty Mutual cut my yearly insurance costs by $400 for the same plan I had with State Farm. So, that in itself is worth switching. But, as soon as you sign on with them they encourage you to try their "Right Track" device and promise it can save an additional large sum of money. This is totally false. I agreed to the program and attached the device to my windshield for 90 days. You download an app in your phone to monitor your performance and it also keeps a tally of what your savings will be as time goes by. The device keeps track of your braking, acceleration, and driving between midnight and 4am. By the end of the ninety day period I fell in the category of excellent driving. My ended tally totaled $207, which I was very happy with.

Liberty Mutual are pimps. They are not true to their word, agreement or policy. They raised my policy 3x in less than 6 months stating I didn't date form correctly. I have had no accidents. They are criminals, pimps.

I am still waiting three months for my claim to be processed. I pay for full coverage and have repeatedly thousands of dollars and that’s not the 20 years of insuring. Wow that’s nuts. The amount a person pays for insurance you would be better off.

My daughter's car was totaled by a Liberty Mutual policyholder and they have been the worst company to deal with. We rejected their first lowball offer then they have not gotten back to us in two weeks after we several left messages. Be careful with this company as they have horrible customer service.

Liberty Mutual is horrible. On October 6 my wife and I got rear ended and my car was totaled by another Liberty Mutual customer. We are the victims and they refuse to help me replace my car. So the only thing they help us with was paying for a rental car for 2 weeks and even though I had GAP insurance they still refuse to help me get another car. GAP insurance is supposed to pay off the car if any money is still left on the car loan. What they claim to do in the commercial is nothing more than a scam to get you to sign up and after finally getting another car my new car loan is now $500 a month even more expensive than my old car. What am I paying them for if they don’t protect me and my car? Stay far away from these people.

Someone hit my car illegally crossing the lane from my right. Sounds simple and straightforward? Especially if a police officer documented that the other driver admitted the fault? No, Liberty Mutual has my case open for the last 8 months and the claim representative does not returns phone calls or emails. I am changing the insurance policy, but I am trapped, since the claim has to be completed. LOUSY service all around!

Please check your policy especially if you have added or removed a vehicle. Liberty Mutual failed to update my auto policy with a new vehicle that I called in 8 months ago. I was eventually passed over to the resolution dept who could only update my policy as it should have been 8 months ago. The customer service rep stated that even though the correct vehicle was not on the policy (it was in notes) I still would have been covered, however they were not willing to provide me with a documentation stating so. This is unacceptable, and unfortunate when a company does not take responsibility for errors. A customer should be taken care of with the idea of accomplishing satisfaction not just a receiving a paycheck.

I have been a Liberty Mutual customer for over 9 years. Today, I discovered that my auto insurance was cancelled 3 months ago. The reason I did not know it had been canceled was because they sent a letter to my old house even though they knew the address for my new house - they are still insuring it and sent the old cards to it. When I called to figure out what was going, I discovered they canceled the auto policy only for too many claims. What claims I said? I then remembered we had a claim two years ago. They said I had had five claims over the last six years. To my shock, they were counting roadside assistance as a claim for purposes of underwriting. Stay away from them at all cost. Former Liberty Mutual client of 9 years.

We had a policy with them approximately 15+ years ago and left due to their ways of operation. We, obtained new cars for the Mrs. and child who is in college... We had gotten """quotes,""" as with numerous other companies... We called back today to initiate the policy and the costs changed overnight from those quoted. I'm typing on a cell phone and I am not the Greatest, so I will let it stand, where as Liberty Mutual is number twenty of twenty three when in comes to customer reviews. That is where they belong, at the bottom. With modern times, look at their corporate background executive pay, lobbyists and what have you... Be CareFullll!!! I WILL NEVER GIVE *** Liberty Mutual *** another chance. It is advised that you do the same. If you were to give them a chance, call your lawyer to verify everything before you sign the dotted line!

I have had the RightTrack (ODBC II) port for about 3 weeks. I also have a wide-angle front and rear dashcam that keeps time-stamped video and audio. After seeing about 6 acceleration events (at that time no braking events), I decided to pull the video and watch it from 5 minutes before until 5 minutes after the stated time. I managed to see (guess) what caused the acceleration event. It was this: I was travelling on a limited access roadway just after 5 am, and on cruise control set right around 52 mph.

While taking a weekend away in Annapolis to propose to my fiance, my VW Tiguan was severely damaged by a valet at the hotel in which we were staying. Consequently, the hotel told me that Liberty Mutual, their insurance, would be handling my car and "make me whole" asap. This incident occurred on Sunday Nov 4, and was told to expect a call no later than the 6th. Not only did I not receive a proactive call by the 6th, I had to proactively call and pressure Liberty to get my claim addressed in their system. Had it not been the case, it would been overlooked. I finally spoke to an agent the 8th, however I was away for business.

I had a small accident in July 2018 and I was cited (first ticket I've ever gotten and am 64 years old). Talked to Liberty Mutual about their advertised "Accident Forgiveness". I didn't qualify because I didn't know you had to sign up for it prior to the Accident? Asked what I could do to reduce my rates, I'm single and insure 2 vehicles. One vehicle is a truck I keep full coverage on, but rarely drive (drive it around the block every couple weeks) and keep it at a friend's house a few miles away. The representative suggested I try their "Right Track", which are devices you put in your vehicle, and they judge your driving habits for 90 days. You can get up to a 30% discount if they judge you to be a good driver.

I signed up for "Right Track", believing the program would help save me money in auto premiums, so their advertising says. I work from home M-Th and I do not use my vehicle at all. Yet I watch the "Projected Yearly Savings" change during the week to lower dollar savings amounts! It was $42, then $39, then $38. Then $37. No reason at all. The closer I got to the 90 days mark, the faster the amounts changed to lower amounts. All the "Latest Recorded Trips" over the weekend were accounted for. Yet, the $ savings amount arbitrary would change during the week while the vehicle sits in the garage. It's like someone is spinning a wheel and whatever dollar amount it lands on at that moment, is the lower amount of savings. Never higher amount of savings. ALWAYS lower - and the car is stationary! Plus, there's no rhyme or reason to their ratings of "Ok" "Good" "Great".

Because of a tragedy, I had to switch vehicles and also switch to a more reasonable Insurance Company. I called Liberty Mutual and told them that I'd like to pay in full any remaining balance with the assurance that I would not receive another bill at a later time because I am now in a dire need to help my mom at this time. I was put on hold to verify everything and to ensure that there would not be a future balance. So I paid in full. The rep assured me, with a chuckle, saying "There will only be a zero balance so you'll never see a withdrawal because you cannot see zero's". I asked her to document that. She told me she had already done - so. I paid the full balance over the phone.

Terrible experience. On October 2018 my children was taking me out to dinner for my birthday. A vehicle struck us from the Back. The owner of the vehicle they hit us from behind, Hopped out and ran Through the bushes leaving his car at the scene. Police arrived on the scene. My son and daughter-in-law vehicle was towed to Mutual Liberty mechanic shop. We were told that the vehicle is totaled out. Now Mutual Liberty does not want to pay! I hired attorney. We are the victims. This is a very terrible company. I would not recommend them to anyone. Some people might I had good experience with Mutual Liberty but we’re having terrible experiences with Mutual Liberty. My son and daughter-in-law has been paying for their policy over a year now. It comes directly out of their checking account.

After being involved in a simple fender bender, where a Liberty Mutual client was at fault for rear ending my vehicle. I submitted the claim, provided all the information, details of incident, those involved, contact numbers and 2 whole months later I cannot receive an update from my assigned adjuster along with his manager. I have called numerous times where the first contact representative tells me it seems they are trying to reach their client but unable to.

Stayed with Liberty Mutual exactly for 1 day, over which they decided to double my premium compare to their original quote. Hah? They said the change was "based on your driver's record". I thought my driver's record was pretty decent, so I called and learned that the violation for which they wanted to charge me extra $2400 a year was a speeding (40/35) ticket from 3.5 years ago. I asked how they came up with $2400 sum, and how long I would have to pay the extra premium, and they said they calculate it based on a violation's severity and it lasts for 5 years.

Contacted Liberty sales office for 3 vehicles and 1 home. I received 4 different quote from the same office in Arizona location. I asked the agent Jack ** why there is a discrepancies in pricing, he replied, " I don't know. It is all computerized". I had my domestic partner contact the same agent and she received a substantial price reduction. Does anyone regulates the Insurance industries?

I was recently in a hit and run. The insurance company was great. They scheduled a session with the repair company and asked if I needed a rental. They followed up a couple days later saying the police caught the person and they were working on getting my money back for me.

I came to Liberty Mutual after being a lifelong Nationwide customer. Nationwide tried to fob me off on another insurance company because they could not provide me with comprehensive insurance. Not only was Liberty able to get me what I needed, but they were also cheaper and had better coverage. I also like that their policies are for 12 months instead of 6, this allows me to lock in the price for the year rather than taking a chance that it increases. So far I am glad that I switched and I wish I had done it sooner, they have been great and it was so easy to sign up and review their policies.

After being with Allstate for 20 years, we decided to try and save some money on auto insurance. Liberty Mutual offered a 30% reduced rate from what we were currently were paying. The agent asked if either of our cars had any damage from previous accidents and my wife explained that the back bumper on one of the cars had a small scratch on the rear bumper cover. Apparently that car was supposed to be inspected to review the damage which we forgot to do. On 10/27/18 we get a notice in the mail explaining that the car that was supposed to be inspected was no longer covered by Liberty Mutual for failing to have the minor scratch inspected. The letter also states that coverage was suspended on 10/17/18 meaning that we've been driving the car uninsured for 10 days now!!! No calls, no e-mails... NOTHING during that time!!! Stay far away from this nightmare company. Switching back to Allstate Monday!!

I was a Liberty Mutual customer for about 3 years. No accidents, no claims, same vehicles, good credit, etc. Did their RightTrack program and was told both my wife and I have excellent driving habits and expect discounts of around 20%. Guess what?! Yearly insurance bill comes due and they raised our rates by 45%! After many attempts to get an explanation all I was told was that outside factors out of my control led to the increase. How slimy and unethical!!

Got ripped off on the claim for my auto damage. Due to the age and auto body estimate they totaled my auto. They then offered payment that that was nearly three times lower than my model. Trouble was they weren't basing on what my particular model was worth. When I researched the model on my own they told me that it wasn't the correct model. To quote their TV advertisement I didn't get the wrong insurance. I got the wrong insurance company. Canceled my auto and home insurance immediately.

This was my 4th year with LM and I just checked my latest rate increase. Wow. Over the last 2 year period, my rates went up over 70% for auto, home & personal liability. If you have LM double check your monthly charges. If you are looking to switch to LM... DON’T. LM advertising should get away from photos near the Statue of Liberty and start photo ops of Liberty Mutual Management wearing Orange DOJ jumpsuits. They certainly have been stealing my money and they all deserve some jail time.

After 20 years...they made hard to get out of this company, failed to cancel my policy and after many months trying to get separated from this company and complaining with BBB. Finally they "accepted" that I decided to go in different direction since they didn’t compensated as stipulated on paper. They changed policy without my knowledge, raises the price “cause company needs”, put me on collections few months after I got separated from this insurance company... Uninsured motorists "supposed" was covering $25.000... Well, I had an accident on 01/2017 while they were my insurance company.

I've been with Liberty Mutual for 2 years. I pay for 6 months at a time. We just received the renewal rate and everything had doubled!! No accidents, no changes in policy, nothing extra added, NOTHING. Of course when you ask them they say they don't know and will get back to you. After contacting them 2 more times over a 4 day period, the agent had pawned us off on someone else and cc'd me on the email. This email also included "Don't worry about checking Kevin's. This didn't go up that much." How unprofessional. They are crooks and I recommend you stay far away from them.

The agent called us to offer us a one-year payment option with a fairly good rate, but he did not tell us there is a program we had to participate in order to get the rate. We did not like the program, so we decided not to participate. The agent did not let us make the one-year payment choice as he promised. We had to pay half year first. The next half year payment increased about $100. We cannot reach the agent, and no one willing to adjust the rate to the yearly rate promised initially, so we canceled the policy before renewal date.

Photos don't seem to sway this Claims Dept. They Sandbag and refuse to pay. Photos clearly show damage did not reflect their Client's story. They're a last-chance high-premium insurer that takes the dregs of the Driver pool. AVOID! The Claims Adjuster pretty much said I could go "pound sand"...actually refused to promote my Claim to her supervisor. I had to Google the Corporate headquarters and email the President myself. Awful Customer Service.

I have had Liberty Mutual for many years. This spring I called customer service to complain about my rates going up and a special adviser found that the agent making a commission on my account raised my insurance the previous year unnecessarily. She refunded me hundreds of dollars. I trusted her and had her direct number for any new problems. When the next time I called, everything changed and this helpful person was no longer reachable, but she did still work there. My next issue came when I bought a new vehicle because my old one was overheating and a mechanic said it would be a 3 week wait to repair and I should find another mechanic if I needed my car immediately. I did need it but bought another one because I was already searching for a vehicle that could tow my new travel trailer.

Switched to Liberty Mutual in April 2018 and am very happy I did. Saved 350.00 on my annual premium for auto and homeowners insurance. I made the switch online which was simple thru their website. I needed to call to confirm a few things with customer service. They were very friendly and efficient.

I got insurance in 5/2018. I was quoted an amount and told that the premium wouldn’t change for 1 year. Within several months my premium more than doubled for no reason. They sent me a NC consent to pay higher rate form and I didn’t sign it. The next thing I know they cancelled my collision without notifying me and how I found out was the vehicles have loans on them so the bank notified me. If I would have had an accident and had no insurance and wasn’t aware what would have happened??? So I signed the form having no choice and now they have raised the premium again. I paying 5,700 a year for car insurance. This company is a joke. Never use them for car insurance.

Several years ago, I dropped another major insurance carrier and switched my auto coverage to Liberty Mutual. I have been so pleased with Liberty Mutual overall that I've stayed with them ever since. They offer excellent customer service and expedient claims processing. Their insurance premiums are competitively priced and the overall coverage is excellent.

Liberty Mutual Insurance is the last place you want to buy automobile insurance. They spend so much money on their relentless TV advertising, that they try to screw you out of any legitimate claim you may have. They've got a lot of nerve showing the Statue of Liberty in the background. They are anything but caring for the masses... My wife had a major car accident a few years back and they tried to buy us off with only replacing lost pay. She needed major surgery on her collarbone and all they wanted to give us was a few hundred dollars. Had to sue them to get the money they actually owed us. In the end we got $250,000 for her surgery and pain/suffering. Beware of any insurance company that runs so many ads on TV. They're desperate for clients and WILL try to screw you in the end. Don't trust them!!!

They have increased rates on cars and home. I have called to ask questions and they give me some BS about rates. One claim filed on house for hail damage and they did not cover it. All of the neighbors on our street had roofs replaced. Paying over $11000.00 in premiums and never have used insurance other than the one time. They are crooks.

On September 12 a Safeco insured motorist sideswiped our truck while attempting to pass back into our lane. The Safeco motorist got a ticket from the Colorado State Patrol for unsafe lane change while distracted. The Liberty Mutual adjuster for Safeco, Kristen **, has repeatedly stonewalled our claim. Now she will not return calls or emails. Frustrated beyond belief.

The first year after the insurance agent wrote this, they made it seem like it was awesome until the renewal came. No accidents, no tickets, no changes and the premium DOUBLED. When we questioned it, they became belligerent. Of course, they aren't wouldn't return calls. The main number, re girl just kept reading a canned response over and Over. Finally it was like talking to a robot so we hung up. My husband received a call back from the woman's boyfriend WHO DID NOT WORK FOR LIBERTY MUTUAL asking him went be was rude to his girlfriend. HOW UNPROFESSIONAL IS THAT??? She gave out our personal information to get boyfriend. Stay far far away from Liberty Mutual. Desperately trying to find a different company.

In 2012 my small car stopped, waiting to turn left. I was perfectly legal, in a turn lane. A 50,000 lb truck took the turn behind me too fast and jackknifed. Putting the pedal to the metal, the truck driver tried to power out of the jackknife and escape oncoming trucks by taking the same left turn I was waiting for. He got my car from behind and pushed it through the intersection & up the road, destroying it. It was towed to a local body shop, who declared it a total loss. Without my knowledge, Liberty had it towed many miles to a “Liberty Auto Body Shop” There they wasted over $10,000 making it look OK from the outside. When we picked it up, gas fumes filled the cockpit, sickening us and causing a fire hazard.

Just go a notification of a rate increase from ~1250/year to over $1700/year? No explanation. Would be nice to get some reason of why the huge increase with no claims filed. I have never filed a claim with Liberty Mutual.

My dad, who is 88 years old, has been a customer of Liberty Mutual for 24 years (since 1994). This year he was late on his monthly premium and they cancelled his policy on August 19. There was a medical emergency on our end that prevented us from getting his mail in a timely manner but his premium was paid on Sept 12. I called, and spoke with a resolution expert, and asked if they can reinstate his policy until his policy expires in Nov 2018 and she said no. They will have to rewrite him a new policy because it's been more than 30 days since his insurance lapsed.

I was with State Farm two years ago and boy am I mad I changed my providers after dealing with these guys. Two years ago my car got hit when I was with State Farm. They marked it up as a complete loss 'cause the cost to fix it was going to be more than they were willing to pay to fix it so I park it in my driveway and took the insurance off. Got a letter from DMV saying they would suspend the registration if it didn't have liability on it. At the time I had a 92 Buick covered from Liberty Mutual so I went ahead and added the car on. In total I was paying 109 for renter and 2 cars. I sold my Buick and kept my Jaguar with just the liability. I moved not even 15 miles from when I had the insurance and it went up to 121. I called and they explained to me that the rates are based on the area you live. Strike 1.

I have two cars newly insured in this program. One is never used, just sits in the parking garage 24/7. The other car I drive very carefully...like a limousine driver. Slowly approaching traffic lights, and pulling away slowly. Still...the "Right Track" device detected one acceleration event which must have been from a neighborhood speedbump (actually undifferentiated vertical acceleration), and two braking events in the 700 miles I drove in 90 days. Believe me! I drive so very slowly that peeps are always annoyed that they have to drive around me so that they can brake hard at the stoplights ahead of me. I am too cheap and have balance issues with my back and neck that prevents me from driving harshly. Still...the program managed to penalize me 20% for the one car that I do use, and 10% for the car just sitting there not moving.

I received a personal invitation by mail from Liberty Mutual claiming that they will save me $509. When I called in and they took all my info they said to match the policy you have already with your insurance company. We charge 1400$ per year. Why would I pay more. I am paying $928 per year. Fake fake fake advertising.

I was with this company, never again will I have anything to do with them. I used my so called roadside assistance once in the entire time I was covered with them. My car died (something with a gas pump) so I had my car towed to my home. The total miles from where I was broke down to my home about 2 miles. The tow bill was very reasonable, as I used a company I know. Total bill $75.00, then I get information from Liberty Mutual, total and maximum they pay for towing is $50.00 (might even have been 25.00).

My car premiums were increased for more than $400 for no reason. And it’s all after being with Liberty Mutual for three years. No claims, no missed premium payments. I will fight to get Liberty Mutual license to be removed to conduct the business in US.

Definitely not recommended. Approximately around 5:20 am I got a flat tire. I called road assistance number, and an automated operator indicated all steps to follow in order to put the request for the flat tire situation in my car. After filling the details, a person named Mohammed was assigned to my case, but never contacted me. I called him directly since the phone number was provided to me via text message, but instead, the phone call sounded like rejected. Instead I received a text message from same number saying "Can I call you later?"

I am 54 and I have never gotten a ticket. Because of my clean record, they claim I was given extra discounts that offered this low premium. There was a slow creep in the premium over time but I received my first ticket and my premium went from approx $630 to approx $1230 (6 month premium). Annual was well over $2200. This was with a bundle package. I received pleasant customer service rep but unfortunately her hands are tied by policy and procedures. I am completely dissatisfied and disappointed. Beware of the sales rep that offers you a great deal if you have a clean record. The deal is that once you get a ticket you can’t go back.

I am just trying to get a Claims Billing Address. For some reason this information isn't readily available online, nor can I get it on the automated system. Since I'm on the West Coast, the office closes by 2 pm PST. I try 3 different phone numbers, have to make literally 7 different selections on the automated system just to get a live customer service agent who tells me they "Don't have" the claims address and they'll have to transfer me... to a Department that is already closed. Such a simple question should not be so complicating.

3 weeks ago, a Liberty Mutual customer hit my brand new (2 weeks old) vehicle. Can't get ANY answers or even a return phone call from the Claims Representative. Think they should at try to live up to the claims in their commercials. After 3 weeks, claim still unresolved.

We decided to change our car insurance to LM and if we bundled our home the cost was going to save us a lot of money. They said someone would come by to make sure our home passed their guidelines to be covered but went ahead and processed payment over the phone quickly. We got a letter in the mail stating our home could not be insured because it was a mobile home, debris in the yard, and shingles needing replaced. We have a house, metal roof, and clean yard. We called them to inform them they must went to our neighbors house which is for sale. No one at LM was willing to talk to us.

Added a vehicle. Was told it would raise payment to $242 monthly. One time prorated of $383. Needless to say this morning I see they took $383 out AGAIN! Call and get told, "That is your new payment because of rate increase!!!"

I talked to an amazing lady giving me great rates with Liberty Mutual and signed on. Afterwards my insurance rates went up steadily until they doubled! When I finally got a new insurance company, they charged me $100 for cancelling my car insurance two weeks before cancelling my home insurance. I talked to a customer service representative who could not help me and kept trying to tell me my bank would pay me back (but I had already been issued a check showing the amount was removed). When I escalated I was told that because I cancelled my car insurance policy two weeks before the home, they took my combined discount for the year out. AND they won't give it or any part of it back. Most of the customer service reps I talked to were not helpful. The initial salesperson and the person who cancelled my policy were the only two who were remotely helpful. I am so happy to be done with this company. Never again.

An insured of LM hit my vehicle while it was parked. Rather than cover costs to repair the cosmetic damage to the quarter panel, LM insisted going with a replacement estimate so they could total my 2001 Mercury. This forced me to send them my clear title in order to buy the car back; then endure a lengthy title process, only to get a rebuilt title in the end. The car is 17 years old and sustained only cosmetic damage. I don't even think you can buy a new quarter panel for it. It cost LM more money to total the car, INCLUDING the buy back cost, rather than just pay the bill to repair it. All said and done, repairs to the quarter panel were less than $200. And we wonder why insurance rates are so high. Shame on you Liberty Mutual. Your careless decision costs everyone.

I bought Liberty Auto Insurance about a year ago. When I talked to the agent he quoted an amount that I was content with but then billed me for quite a bit more. I called and asked about this discrepancy, even talking to a manager, and told them to go back on their taping and "you'll find he quoted me three times this fake payment amount." I asked him specifically 3 times if the rate would go up, if the rate was set in stone and they wouldn't raise it because another company did the same thing to me. He continually said "No, it won't go up." You guessed it, it went up considerably. The manager said she'd get back to me after listening to the tape but, you guessed it, no call came.

My car insurance went up over $600 from last year for NO reason, no tickets, no accidents, no claims. I was suckered in 2 years ago with reasonable rates... then LM waited 2 years and jacked the ** out of my rates... homeowners went up also. I called LM and got no satisfaction... "Ooh, if you change this and drop that we can shave a couple bucks off your rates"... ** Liberty Mutual is no more than a ** scam on the American public period. Yes, I will post this on the internet.

After 27 years with Liberty Mutual (NO INSURANCE CLAIMS), we were quite happy. Our agent made all the difference. We decided to move across country to a new state. We tried with no success to continue our insurance with Liberty Mutual. After our quoted Rate went up 2.5 times to our perfect record. The customer service was horrible. Our agent of 27 years was unable to help. After selling our home and canceling our Auto 5 months ago, we got a letter in the mail, canceling our home insurance, due to the fires in our state. So, after all these years paying in and not using it. They hire bad people with poor customer service skills. Cancel your Insurance after the insurance has been canceled, plus those commercials that make you feel like you're an idiot or you have kids that are idiots. Supposed to be funny! I guess! Pass over this company and find one that really wants your business.

Recently bought a new car and auto insurance. I was lucky enough to have Adam ** as my agent. When Progressive couldn’t help me at all, I called Liberty Mutual and Adam **, of Colorado Springs, saved the day. Without his help we would have ended up not purchasing the vehicle. He was incredibly friendly, knowledgeable, easy to talk to, and took care of business in a very expedited and professional way. Since I’ve purchased auto insurance, he has always been available to answer any and all questions I’ve had, always responding in a timely manner giving me clarity and peace of mind about all aspects of my policy. I’m very pleased with everything Adam has done and can only wish that there were more top notch agents like him around.

I was rear ended at a red light by an insured of Liberty Mutual and claims wanted to offer 7k to which medical bills totaled over $5k. I am floored as to how this figure came about and they wish to protect the insured and not my injuries and own up to the issue to which I have to live with my injuries for the rest of my life. I am at the urge to file a lawsuit and if anyone else is having issues with receiving a livable claim on an accident I suggest a lawsuit and reviews with BBB and Consumer Affairs to filed.

We had automatic billing set up for two years. When went to cancel our policy they MADE UP a charge stating we weren't charged correctly last billing cycle. Our regular payment was 216 but when we cancelled they charged us $254! We thought they were a good reputable company but they are just another crooked insurance company. We thought $215 month for two cars was ok for how young we were... but then we went with Say Insurance under shelter insurance. We got more coverage and now we only pay $135 a month. I had a $1000 deductible under Liberty Mutual. Now my deductible is $500. I have never been in an accident. When looking for a insurance company don't go with Liberty Mutual. They will just overcharge you for everything.

We had a claim a year and a half ago and everything went smoothly (car was totaled in wreck). On July 6th my Tahoe was broken into and they tried to steal it. Apparently that did not work, so had it towed to service shop that they chose, which was fine with me. Well, the steering column had been discontinued (was a 2002) so they had total the vehicle. It is now over a month later and still nothing. I don't really blame Liberty, so much, but the claims representative (Alicia **) is horrible. The service shop called me several times asking that the insurance company contact them because she would not return their e-mails or calls. Well, she would not ever return my calls or e-mails either. So I would talk to another representative or a supervisor and they would help me out as best as they can but couldn't do much since she was the "assigned" rep. This was just ridiculous.

I was driving on the highway at night and a truck next to me threw a retread right at my car. It hit the car on the driver's side front, lost a turn signal and fog light lens, that was about it. I called my agent and he told me the claim was comprehensive. I called LM in the morning and they confirmed it was comprehensive and told me to take the car to an authorized repair center. My car has 180k miles and is ten years old, had the claim been collision I would have bought the two lenses and been back in business but the lens were over $100 and the comprehensive decision had been made by LM.

I was canceled by LM for 4 accidents. 2 were minor driveway bumps "my fault". 1 was my daughter that was hit by an illegal from Mexico. That ran a red light totaling her car. They never showed up in court so my uninsured insurance paid it. Then I was pulling my flatbed trailer through Walms lot when a car parked in the fire pulled out and hit my trailer. I called LM and told them not to pay until I emailed them pictures that show not my fault and they agreed. THEN THEY PAID ANYWAY. They said they lost the photos TWICE. Now they use a company that supplies them with drivers' records as reported and they are just as screwed up as LM.

I am a Geico auto insurance customer and contacted Todd ** at Liberty Mutual's Raleigh, NC and sent him all the information I had on current policies on 3 autos and a motorcycle. I also sent info to get quotes in bundling home insurance with Liberty Mutual's auto insurance. Additionally I sent info on 4 rental properties we own to see about getting them insured as well. Mr. ** acknowledged receiving the information, but I never heard from him nor anyone else at Liberty Mutual ever again. What a total waste of time! I kept my auto policies with Geico, bundled my homeowner's insurance with them, plus an umbrella policy covering home, autos, and rental properties, and then used the same company who wrote the homeowner's policy to ensure the rental properties.

I have been a 25 yr LM good customer...was hit in the rear while at complete stop almost 3 wks ago. Agent/adjuster gave me inaccurate information. My car is ready after repairs, but I do not have money to get it. Have sent 3 e-mails & at least 5 phone messages...NO HELP... VERY disappointed is an understatement.

When you put in a claim their claim adjustors use unethical tactics on trying to not pay you and undercut you out of money. So I pay a deductible every 6 months for no reason. I have only put 1 claim to an insurance company and I have had my house 17 years. When someone breaks in your garage or house and steals your items make sure you don't pick Liberty Mutual insure because they lie out their teeth and will do anything to make sure you don't get paid.

Stay away from this insurance, far away. I was adjusted by them without even knowing I had their policy. I originally signed up through Safeco, but during my 23 year enrollment with Safeco they were bought by LMI and LMI underwrites their home policies (strange they never told me). I had full coverage, including sewer backup and the sewer backed up during a heavy rainstorm flooding my basement. I claimed less than $3,000 (my backup coverage was $10,000) to replace the washer, dryer, water heater and repair the furnace. During my interview with the adjuster, he admitted they almost never pay on sewer backup. Of course they declined it. My attorney advised suing would be more costly than changing coverage. In the four years since this event I have paid more than four times the claim adjustment to my new carrier, who I am very happy with. LMI constantly advertises on TV which means they are churning through clients very rapidly.

We have been loyal customers for 5 years. We switched to Liberty because they offered excellent rates for our new drivers, having 2 young adults just getting licenses had spiked our rates with Safeco. At 1st Liberty was great. Even handled my daughter's totaled car within 1st year so nicely I thought Liberty was the best insurance company ever (I've tried several). I told friends and family how impressed I was with their prices AND customer service. My local agent was always very responsive and made reasonable suggestions on the best coverage for the price for our situation. Every year prices went up a bit - especially on the 3rd year, but I didn't feel like shopping around and figured a few years after my daughter's accident they would go down again. I did the Right-Track program and we saved 12-13% but nowhere near enough to get back to where we started.

Two appraiser's report on the damage to my vehicle exceeds my deductible but to date, Liberty has not rectify the situation despite 5 phone calls and three emails. In all this Liberty had the nerve to ask me to renew my policy. Not worth their service when I can get it cheaper from other insurance companies.

After steadily increasing my auto insurance premiums for over 10 years with no claims I switched to State Farm for lower rates. Liberty Mutual stated that I had an outstanding balance of $56. I do not owe them anything as I pay my annual premiums with a check that I hand deliver to their local Liberty Mutual office. I always hand deliver premium payments because I do not trust insurance companies (any of them!). Liberty Mutual claims that I didn't inform them that I was switching to State Farm which is bogus. I am saving over $300 per year for the same coverage with State Farm. If you're currently with Liberty Mutual shop around when your policy is due for renewal as you will probably save money for the same coverage by switching to another carrier.

Highly recommend, excellent customer service and wonderful full service. Easy transition. Great at discounts and adding, removing, switching cars, drivers, and properties.

Liberty Mutual is the Wrong Insurance Company!!! I've was with Liberty Mutual Insurance for over 9 years. I've never file any claims the whole time I was insured by Liberty Mutual Insurance. My wife and I have a perfect driving record, no tickets, no criminal record and always paid our bill on or before it was due. A month ago this is what they did to me!

Our insurance rate went up 30% this last year, even though there weren’t any accidents or tickets. When we called Liberty Mutual about it, they recommended we enroll in the RightTrack program, it would drop our rates based on our driving. We read the reviews, which weren’t great but decided it wouldn’t hurt. Well the reviews were correct: hard to set up, they dock you for merging on a freeway, or stopping at a red light. For the record, my driving record is completely clean, I drove 700 miles in two months, mostly in my neighborhood. My expected savings went from $163 to $90 in two days. Beware of this scam, they tell you that you can reduce your rate back to where it was by enrolling in this program, don’t do it. If you plan on leaving Liberty Mutual because of a rate increase just do it, don’t waste your time with RightTrack.

Refused to honor discount for driver tracking (due to vehicle purchase). Months later they didn't add vehicle when asked. (Daughter went uninsured for weeks before their mistake was discovered.) VERY difficult company to work with. Decided not to renew policy.

I applied for Auto Insurance and because a semi-truck crossed the center line, 3 years earlier, and hit me they refused coverage. When I bought a new home I applied for a homeowner’s policy and their price was three times State Farm’s price. They said since I had had a windstorm claim with State Farm the premium would naturally be higher. When I asked why, as Liberty was not even involved, I was told that is the way insurance works. The good part is I never have to do business with them but I can tell everyone what an unbelievably horrible company I think they are.

I've been using Liberty Mutual for auto for many years. They seem a little higher than average (cost); but customer experience has been good.

I was just happy that I was able to bundle apt insurance and car insurance moving from one state to another. Bundling saves money.

I priced around for auto & homeowners insurance quote. Grant was the agent who got my call. He called my current Erie agent and fought ruthlessly with him. I was left speechless. Grant was dishonest with the quote he gave me. He said the price he gave me was for 1 year. It was not. It was for 6 months but they wrote the policy for a year. Very sneaky. I asked for $250 auto deductible. He quoted me at $500 and indicated that I declined full tort. On my homeowners, he did not tell me that hail or wind would have a $100K deductible. I canceled the policy effectively immediately. Be very careful when dealing with their dishonest agents!

This company has the most competitive rates since I have always checked out premiums at renewal time. I like the 12 month contract feature; however, each year the premium rises even though I had no claims. Also, most of the business is done online and it sometimes takes you through many agents and customer service personnel before you can get an issue resolved.

I was a loyal customer for 5 years with Liberty Mutual, whom was my car insurance company. I had a simple change of plates in my vehicle and followed the procedure with the paperwork. I had notify them about the change over the phone and went to my local Liberty Mutual office in ROCKVILLE CENTER in Long Island NY to dropped off the copy of my defensive driving course as well as the paperwork DMV had given me to provide my insurance company. I went on about my business and I came to find out the hard way by trying to download new ID cards to replace the already faded ones in my vehicle. I had no account with them when trying to login to download my ID cards.

Joined Liberty Mutual a year ago, because of the excellent sales pitch. Was promised that my car insurance would probably decrease, but instead the monthly premium was going up $36.00. Called and emailed my sales agent, but no response. Worst company to deal in regards to customer service. They could care less. I’m part of the Allstate family now and could not be happier. This is an insurance company that knows how to treat their customers.

I am a 45 yr old female. I been driving since the age of 21. I always pay my premium regardless of what insurance company I'm with. On 6-14-2018 a driver was going in the wrong direction on the highway and hit me head on while I was on my way to work. I was stranded at the ER with my daughter. I ask for a rental because my car was totaled. They inform me that I did not have rental on my policy even though I owned a 52,000 SUV with full coverage on my vehicle with towing. I was crying telling them it was a mistake. They inform me I could go to Enterprise and get a discount but where would I get the money to pay. I'm without a car plus I had my insurance adjuster look at my policy. She inform me it was under transportation not rental reimbursement. What a lousy trick.

My 90 year old dad (a WW2 vet BTW) car was hit by a man in a grocery parking lot. Not a lot of damage & the man immediately admitted fault. Liberty jerked him around for 5 weeks then said they weren't responsible because it was private property. WHAT!?!? So my dad is out $1000 for his deductible to get his car fixed. That's bull!!! This company is a SHAM- stay away! Shame on these shysters!

I filed my claims online and on the phone with adjuster and Liberty Mutual have always been very helpful and kind. Same amount of insurance as prior company for much less money. Customer service is as good or better.

If you get a ticket or have an accident this company will raise the rates. Child got ticket. We have 4 drivers 3 with perfect record one with ticket. Rates went from 350 to 600. We were loyal customer for 10 years. This is a horrible insurance company. Got better rates from Progressive.

I have seen their commercials on tv on numerous occasions, and when my husband and I decided to switch insurance so we could save some money, they were the first ones we looked into. They responded so quickly to my inquiry, that I didn't even get to let my husband know that I had requested a quote from them. They even double checked with us to make sure that they had all of our information correct. It was a really easy switch. They did ask for proof that we were insured prior to switching to them, but that was simple, too. Our previous insurance sent us an email that we sent to Liberty Mutual. They are a bit different than your average auto insurance company. They have wonderful customer service and the prices are cheap. Overall, they make more sense than most other auto insurance companies. I am 100% satisfied!

I like that Liberty Mutual covers drivers, even ones not the lease. Very decent price for the coverage and good liability coverage. Got "temporary" insurance cards through email until the actual ones, due to starting the policy from the convenience of home. The purchasing process was straightforward. A matter of a fact CSR, who told me the facts albeit a bit dry, but at least knowledgeable and not rude. The matter was handle in a fairly timely manner, with all questions being fully addressed. However, many, not all, of the customer service representatives, are completely rude. A few are incompetent. They either don't understand what they are selling, don't care, or shouldn't be in any type of customer service job.