Liberty Mutual Car Insurance Reviews

I came to Liberty Mutual after being a lifelong Nationwide customer. Nationwide tried to fob me off on another insurance company because they could not provide me with comprehensive insurance. Not only was Liberty able to get me what I needed, but they were also cheaper and had better coverage. I also like that their policies are for 12 months instead of 6, this allows me to lock in the price for the year rather than taking a chance that it increases. So far I am glad that I switched and I wish I had done it sooner, they have been great and it was so easy to sign up and review their policies.

After being with Allstate for 20 years, we decided to try and save some money on auto insurance. Liberty Mutual offered a 30% reduced rate from what we were currently were paying. The agent asked if either of our cars had any damage from previous accidents and my wife explained that the back bumper on one of the cars had a small scratch on the rear bumper cover. Apparently that car was supposed to be inspected to review the damage which we forgot to do. On 10/27/18 we get a notice in the mail explaining that the car that was supposed to be inspected was no longer covered by Liberty Mutual for failing to have the minor scratch inspected. The letter also states that coverage was suspended on 10/17/18 meaning that we've been driving the car uninsured for 10 days now!!! No calls, no e-mails... NOTHING during that time!!! Stay far away from this nightmare company. Switching back to Allstate Monday!!

I was a Liberty Mutual customer for about 3 years. No accidents, no claims, same vehicles, good credit, etc. Did their RightTrack program and was told both my wife and I have excellent driving habits and expect discounts of around 20%. Guess what?! Yearly insurance bill comes due and they raised our rates by 45%! After many attempts to get an explanation all I was told was that outside factors out of my control led to the increase. How slimy and unethical!!

Got ripped off on the claim for my auto damage. Due to the age and auto body estimate they totaled my auto. They then offered payment that that was nearly three times lower than my model. Trouble was they weren't basing on what my particular model was worth. When I researched the model on my own they told me that it wasn't the correct model. To quote their TV advertisement I didn't get the wrong insurance. I got the wrong insurance company. Canceled my auto and home insurance immediately.

This was my 4th year with LM and I just checked my latest rate increase. Wow. Over the last 2 year period, my rates went up over 70% for auto, home & personal liability. If you have LM double check your monthly charges. If you are looking to switch to LM... DON’T. LM advertising should get away from photos near the Statue of Liberty and start photo ops of Liberty Mutual Management wearing Orange DOJ jumpsuits. They certainly have been stealing my money and they all deserve some jail time.

After 20 years...they made hard to get out of this company, failed to cancel my policy and after many months trying to get separated from this company and complaining with BBB. Finally they "accepted" that I decided to go in different direction since they didn’t compensated as stipulated on paper. They changed policy without my knowledge, raises the price “cause company needs”, put me on collections few months after I got separated from this insurance company... Uninsured motorists "supposed" was covering $25.000... Well, I had an accident on 01/2017 while they were my insurance company.

I've been with Liberty Mutual for 2 years. I pay for 6 months at a time. We just received the renewal rate and everything had doubled!! No accidents, no changes in policy, nothing extra added, NOTHING. Of course when you ask them they say they don't know and will get back to you. After contacting them 2 more times over a 4 day period, the agent had pawned us off on someone else and cc'd me on the email. This email also included "Don't worry about checking Kevin's. This didn't go up that much." How unprofessional. They are crooks and I recommend you stay far away from them.

The agent called us to offer us a one-year payment option with a fairly good rate, but he did not tell us there is a program we had to participate in order to get the rate. We did not like the program, so we decided not to participate. The agent did not let us make the one-year payment choice as he promised. We had to pay half year first. The next half year payment increased about $100. We cannot reach the agent, and no one willing to adjust the rate to the yearly rate promised initially, so we canceled the policy before renewal date.

Photos don't seem to sway this Claims Dept. They Sandbag and refuse to pay. Photos clearly show damage did not reflect their Client's story. They're a last-chance high-premium insurer that takes the dregs of the Driver pool. AVOID! The Claims Adjuster pretty much said I could go "pound sand"...actually refused to promote my Claim to her supervisor. I had to Google the Corporate headquarters and email the President myself. Awful Customer Service.

I have had Liberty Mutual for many years. This spring I called customer service to complain about my rates going up and a special adviser found that the agent making a commission on my account raised my insurance the previous year unnecessarily. She refunded me hundreds of dollars. I trusted her and had her direct number for any new problems. When the next time I called, everything changed and this helpful person was no longer reachable, but she did still work there. My next issue came when I bought a new vehicle because my old one was overheating and a mechanic said it would be a 3 week wait to repair and I should find another mechanic if I needed my car immediately. I did need it but bought another one because I was already searching for a vehicle that could tow my new travel trailer.

Switched to Liberty Mutual in April 2018 and am very happy I did. Saved 350.00 on my annual premium for auto and homeowners insurance. I made the switch online which was simple thru their website. I needed to call to confirm a few things with customer service. They were very friendly and efficient.

I got insurance in 5/2018. I was quoted an amount and told that the premium wouldn’t change for 1 year. Within several months my premium more than doubled for no reason. They sent me a NC consent to pay higher rate form and I didn’t sign it. The next thing I know they cancelled my collision without notifying me and how I found out was the vehicles have loans on them so the bank notified me. If I would have had an accident and had no insurance and wasn’t aware what would have happened??? So I signed the form having no choice and now they have raised the premium again. I paying 5,700 a year for car insurance. This company is a joke. Never use them for car insurance.

Several years ago, I dropped another major insurance carrier and switched my auto coverage to Liberty Mutual. I have been so pleased with Liberty Mutual overall that I've stayed with them ever since. They offer excellent customer service and expedient claims processing. Their insurance premiums are competitively priced and the overall coverage is excellent.

Liberty Mutual Insurance is the last place you want to buy automobile insurance. They spend so much money on their relentless TV advertising, that they try to screw you out of any legitimate claim you may have. They've got a lot of nerve showing the Statue of Liberty in the background. They are anything but caring for the masses... My wife had a major car accident a few years back and they tried to buy us off with only replacing lost pay. She needed major surgery on her collarbone and all they wanted to give us was a few hundred dollars. Had to sue them to get the money they actually owed us. In the end we got $250,000 for her surgery and pain/suffering. Beware of any insurance company that runs so many ads on TV. They're desperate for clients and WILL try to screw you in the end. Don't trust them!!!

They have increased rates on cars and home. I have called to ask questions and they give me some BS about rates. One claim filed on house for hail damage and they did not cover it. All of the neighbors on our street had roofs replaced. Paying over $11000.00 in premiums and never have used insurance other than the one time. They are crooks.

On September 12 a Safeco insured motorist sideswiped our truck while attempting to pass back into our lane. The Safeco motorist got a ticket from the Colorado State Patrol for unsafe lane change while distracted. The Liberty Mutual adjuster for Safeco, Kristen **, has repeatedly stonewalled our claim. Now she will not return calls or emails. Frustrated beyond belief.

The first year after the insurance agent wrote this, they made it seem like it was awesome until the renewal came. No accidents, no tickets, no changes and the premium DOUBLED. When we questioned it, they became belligerent. Of course, they aren't wouldn't return calls. The main number, re girl just kept reading a canned response over and Over. Finally it was like talking to a robot so we hung up. My husband received a call back from the woman's boyfriend WHO DID NOT WORK FOR LIBERTY MUTUAL asking him went be was rude to his girlfriend. HOW UNPROFESSIONAL IS THAT??? She gave out our personal information to get boyfriend. Stay far far away from Liberty Mutual. Desperately trying to find a different company.

In 2012 my small car stopped, waiting to turn left. I was perfectly legal, in a turn lane. A 50,000 lb truck took the turn behind me too fast and jackknifed. Putting the pedal to the metal, the truck driver tried to power out of the jackknife and escape oncoming trucks by taking the same left turn I was waiting for. He got my car from behind and pushed it through the intersection & up the road, destroying it. It was towed to a local body shop, who declared it a total loss. Without my knowledge, Liberty had it towed many miles to a “Liberty Auto Body Shop” There they wasted over $10,000 making it look OK from the outside. When we picked it up, gas fumes filled the cockpit, sickening us and causing a fire hazard.

Just go a notification of a rate increase from ~1250/year to over $1700/year? No explanation. Would be nice to get some reason of why the huge increase with no claims filed. I have never filed a claim with Liberty Mutual.

My dad, who is 88 years old, has been a customer of Liberty Mutual for 24 years (since 1994). This year he was late on his monthly premium and they cancelled his policy on August 19. There was a medical emergency on our end that prevented us from getting his mail in a timely manner but his premium was paid on Sept 12. I called, and spoke with a resolution expert, and asked if they can reinstate his policy until his policy expires in Nov 2018 and she said no. They will have to rewrite him a new policy because it's been more than 30 days since his insurance lapsed.

I was with State Farm two years ago and boy am I mad I changed my providers after dealing with these guys. Two years ago my car got hit when I was with State Farm. They marked it up as a complete loss 'cause the cost to fix it was going to be more than they were willing to pay to fix it so I park it in my driveway and took the insurance off. Got a letter from DMV saying they would suspend the registration if it didn't have liability on it. At the time I had a 92 Buick covered from Liberty Mutual so I went ahead and added the car on. In total I was paying 109 for renter and 2 cars. I sold my Buick and kept my Jaguar with just the liability. I moved not even 15 miles from when I had the insurance and it went up to 121. I called and they explained to me that the rates are based on the area you live. Strike 1.

I have two cars newly insured in this program. One is never used, just sits in the parking garage 24/7. The other car I drive very carefully...like a limousine driver. Slowly approaching traffic lights, and pulling away slowly. Still...the "Right Track" device detected one acceleration event which must have been from a neighborhood speedbump (actually undifferentiated vertical acceleration), and two braking events in the 700 miles I drove in 90 days. Believe me! I drive so very slowly that peeps are always annoyed that they have to drive around me so that they can brake hard at the stoplights ahead of me. I am too cheap and have balance issues with my back and neck that prevents me from driving harshly. Still...the program managed to penalize me 20% for the one car that I do use, and 10% for the car just sitting there not moving.

I received a personal invitation by mail from Liberty Mutual claiming that they will save me $509. When I called in and they took all my info they said to match the policy you have already with your insurance company. We charge 1400$ per year. Why would I pay more. I am paying $928 per year. Fake fake fake advertising.

I was with this company, never again will I have anything to do with them. I used my so called roadside assistance once in the entire time I was covered with them. My car died (something with a gas pump) so I had my car towed to my home. The total miles from where I was broke down to my home about 2 miles. The tow bill was very reasonable, as I used a company I know. Total bill $75.00, then I get information from Liberty Mutual, total and maximum they pay for towing is $50.00 (might even have been 25.00).

My car premiums were increased for more than $400 for no reason. And it’s all after being with Liberty Mutual for three years. No claims, no missed premium payments. I will fight to get Liberty Mutual license to be removed to conduct the business in US.

Definitely not recommended. Approximately around 5:20 am I got a flat tire. I called road assistance number, and an automated operator indicated all steps to follow in order to put the request for the flat tire situation in my car. After filling the details, a person named Mohammed was assigned to my case, but never contacted me. I called him directly since the phone number was provided to me via text message, but instead, the phone call sounded like rejected. Instead I received a text message from same number saying "Can I call you later?"

I am 54 and I have never gotten a ticket. Because of my clean record, they claim I was given extra discounts that offered this low premium. There was a slow creep in the premium over time but I received my first ticket and my premium went from approx $630 to approx $1230 (6 month premium). Annual was well over $2200. This was with a bundle package. I received pleasant customer service rep but unfortunately her hands are tied by policy and procedures. I am completely dissatisfied and disappointed. Beware of the sales rep that offers you a great deal if you have a clean record. The deal is that once you get a ticket you can’t go back.

I am just trying to get a Claims Billing Address. For some reason this information isn't readily available online, nor can I get it on the automated system. Since I'm on the West Coast, the office closes by 2 pm PST. I try 3 different phone numbers, have to make literally 7 different selections on the automated system just to get a live customer service agent who tells me they "Don't have" the claims address and they'll have to transfer me... to a Department that is already closed. Such a simple question should not be so complicating.

3 weeks ago, a Liberty Mutual customer hit my brand new (2 weeks old) vehicle. Can't get ANY answers or even a return phone call from the Claims Representative. Think they should at try to live up to the claims in their commercials. After 3 weeks, claim still unresolved.

We decided to change our car insurance to LM and if we bundled our home the cost was going to save us a lot of money. They said someone would come by to make sure our home passed their guidelines to be covered but went ahead and processed payment over the phone quickly. We got a letter in the mail stating our home could not be insured because it was a mobile home, debris in the yard, and shingles needing replaced. We have a house, metal roof, and clean yard. We called them to inform them they must went to our neighbors house which is for sale. No one at LM was willing to talk to us.

Added a vehicle. Was told it would raise payment to $242 monthly. One time prorated of $383. Needless to say this morning I see they took $383 out AGAIN! Call and get told, "That is your new payment because of rate increase!!!"

I talked to an amazing lady giving me great rates with Liberty Mutual and signed on. Afterwards my insurance rates went up steadily until they doubled! When I finally got a new insurance company, they charged me $100 for cancelling my car insurance two weeks before cancelling my home insurance. I talked to a customer service representative who could not help me and kept trying to tell me my bank would pay me back (but I had already been issued a check showing the amount was removed). When I escalated I was told that because I cancelled my car insurance policy two weeks before the home, they took my combined discount for the year out. AND they won't give it or any part of it back. Most of the customer service reps I talked to were not helpful. The initial salesperson and the person who cancelled my policy were the only two who were remotely helpful. I am so happy to be done with this company. Never again.

An insured of LM hit my vehicle while it was parked. Rather than cover costs to repair the cosmetic damage to the quarter panel, LM insisted going with a replacement estimate so they could total my 2001 Mercury. This forced me to send them my clear title in order to buy the car back; then endure a lengthy title process, only to get a rebuilt title in the end. The car is 17 years old and sustained only cosmetic damage. I don't even think you can buy a new quarter panel for it. It cost LM more money to total the car, INCLUDING the buy back cost, rather than just pay the bill to repair it. All said and done, repairs to the quarter panel were less than $200. And we wonder why insurance rates are so high. Shame on you Liberty Mutual. Your careless decision costs everyone.

I bought Liberty Auto Insurance about a year ago. When I talked to the agent he quoted an amount that I was content with but then billed me for quite a bit more. I called and asked about this discrepancy, even talking to a manager, and told them to go back on their taping and "you'll find he quoted me three times this fake payment amount." I asked him specifically 3 times if the rate would go up, if the rate was set in stone and they wouldn't raise it because another company did the same thing to me. He continually said "No, it won't go up." You guessed it, it went up considerably. The manager said she'd get back to me after listening to the tape but, you guessed it, no call came.

My car insurance went up over $600 from last year for NO reason, no tickets, no accidents, no claims. I was suckered in 2 years ago with reasonable rates... then LM waited 2 years and jacked the ** out of my rates... homeowners went up also. I called LM and got no satisfaction... "Ooh, if you change this and drop that we can shave a couple bucks off your rates"... ** Liberty Mutual is no more than a ** scam on the American public period. Yes, I will post this on the internet.

After 27 years with Liberty Mutual (NO INSURANCE CLAIMS), we were quite happy. Our agent made all the difference. We decided to move across country to a new state. We tried with no success to continue our insurance with Liberty Mutual. After our quoted Rate went up 2.5 times to our perfect record. The customer service was horrible. Our agent of 27 years was unable to help. After selling our home and canceling our Auto 5 months ago, we got a letter in the mail, canceling our home insurance, due to the fires in our state. So, after all these years paying in and not using it. They hire bad people with poor customer service skills. Cancel your Insurance after the insurance has been canceled, plus those commercials that make you feel like you're an idiot or you have kids that are idiots. Supposed to be funny! I guess! Pass over this company and find one that really wants your business.

Recently bought a new car and auto insurance. I was lucky enough to have Adam ** as my agent. When Progressive couldn’t help me at all, I called Liberty Mutual and Adam **, of Colorado Springs, saved the day. Without his help we would have ended up not purchasing the vehicle. He was incredibly friendly, knowledgeable, easy to talk to, and took care of business in a very expedited and professional way. Since I’ve purchased auto insurance, he has always been available to answer any and all questions I’ve had, always responding in a timely manner giving me clarity and peace of mind about all aspects of my policy. I’m very pleased with everything Adam has done and can only wish that there were more top notch agents like him around.

I was rear ended at a red light by an insured of Liberty Mutual and claims wanted to offer 7k to which medical bills totaled over $5k. I am floored as to how this figure came about and they wish to protect the insured and not my injuries and own up to the issue to which I have to live with my injuries for the rest of my life. I am at the urge to file a lawsuit and if anyone else is having issues with receiving a livable claim on an accident I suggest a lawsuit and reviews with BBB and Consumer Affairs to filed.

We had automatic billing set up for two years. When went to cancel our policy they MADE UP a charge stating we weren't charged correctly last billing cycle. Our regular payment was 216 but when we cancelled they charged us $254! We thought they were a good reputable company but they are just another crooked insurance company. We thought $215 month for two cars was ok for how young we were... but then we went with Say Insurance under shelter insurance. We got more coverage and now we only pay $135 a month. I had a $1000 deductible under Liberty Mutual. Now my deductible is $500. I have never been in an accident. When looking for a insurance company don't go with Liberty Mutual. They will just overcharge you for everything.

We had a claim a year and a half ago and everything went smoothly (car was totaled in wreck). On July 6th my Tahoe was broken into and they tried to steal it. Apparently that did not work, so had it towed to service shop that they chose, which was fine with me. Well, the steering column had been discontinued (was a 2002) so they had total the vehicle. It is now over a month later and still nothing. I don't really blame Liberty, so much, but the claims representative (Alicia **) is horrible. The service shop called me several times asking that the insurance company contact them because she would not return their e-mails or calls. Well, she would not ever return my calls or e-mails either. So I would talk to another representative or a supervisor and they would help me out as best as they can but couldn't do much since she was the "assigned" rep. This was just ridiculous.

I was driving on the highway at night and a truck next to me threw a retread right at my car. It hit the car on the driver's side front, lost a turn signal and fog light lens, that was about it. I called my agent and he told me the claim was comprehensive. I called LM in the morning and they confirmed it was comprehensive and told me to take the car to an authorized repair center. My car has 180k miles and is ten years old, had the claim been collision I would have bought the two lenses and been back in business but the lens were over $100 and the comprehensive decision had been made by LM.

I was canceled by LM for 4 accidents. 2 were minor driveway bumps "my fault". 1 was my daughter that was hit by an illegal from Mexico. That ran a red light totaling her car. They never showed up in court so my uninsured insurance paid it. Then I was pulling my flatbed trailer through Walms lot when a car parked in the fire pulled out and hit my trailer. I called LM and told them not to pay until I emailed them pictures that show not my fault and they agreed. THEN THEY PAID ANYWAY. They said they lost the photos TWICE. Now they use a company that supplies them with drivers' records as reported and they are just as screwed up as LM.

I am a Geico auto insurance customer and contacted Todd ** at Liberty Mutual's Raleigh, NC and sent him all the information I had on current policies on 3 autos and a motorcycle. I also sent info to get quotes in bundling home insurance with Liberty Mutual's auto insurance. Additionally I sent info on 4 rental properties we own to see about getting them insured as well. Mr. ** acknowledged receiving the information, but I never heard from him nor anyone else at Liberty Mutual ever again. What a total waste of time! I kept my auto policies with Geico, bundled my homeowner's insurance with them, plus an umbrella policy covering home, autos, and rental properties, and then used the same company who wrote the homeowner's policy to ensure the rental properties.

I have been a 25 yr LM good customer...was hit in the rear while at complete stop almost 3 wks ago. Agent/adjuster gave me inaccurate information. My car is ready after repairs, but I do not have money to get it. Have sent 3 e-mails & at least 5 phone messages...NO HELP... VERY disappointed is an understatement.

When you put in a claim their claim adjustors use unethical tactics on trying to not pay you and undercut you out of money. So I pay a deductible every 6 months for no reason. I have only put 1 claim to an insurance company and I have had my house 17 years. When someone breaks in your garage or house and steals your items make sure you don't pick Liberty Mutual insure because they lie out their teeth and will do anything to make sure you don't get paid.

Stay away from this insurance, far away. I was adjusted by them without even knowing I had their policy. I originally signed up through Safeco, but during my 23 year enrollment with Safeco they were bought by LMI and LMI underwrites their home policies (strange they never told me). I had full coverage, including sewer backup and the sewer backed up during a heavy rainstorm flooding my basement. I claimed less than $3,000 (my backup coverage was $10,000) to replace the washer, dryer, water heater and repair the furnace. During my interview with the adjuster, he admitted they almost never pay on sewer backup. Of course they declined it. My attorney advised suing would be more costly than changing coverage. In the four years since this event I have paid more than four times the claim adjustment to my new carrier, who I am very happy with. LMI constantly advertises on TV which means they are churning through clients very rapidly.

We have been loyal customers for 5 years. We switched to Liberty because they offered excellent rates for our new drivers, having 2 young adults just getting licenses had spiked our rates with Safeco. At 1st Liberty was great. Even handled my daughter's totaled car within 1st year so nicely I thought Liberty was the best insurance company ever (I've tried several). I told friends and family how impressed I was with their prices AND customer service. My local agent was always very responsive and made reasonable suggestions on the best coverage for the price for our situation. Every year prices went up a bit - especially on the 3rd year, but I didn't feel like shopping around and figured a few years after my daughter's accident they would go down again. I did the Right-Track program and we saved 12-13% but nowhere near enough to get back to where we started.

Two appraiser's report on the damage to my vehicle exceeds my deductible but to date, Liberty has not rectify the situation despite 5 phone calls and three emails. In all this Liberty had the nerve to ask me to renew my policy. Not worth their service when I can get it cheaper from other insurance companies.

After steadily increasing my auto insurance premiums for over 10 years with no claims I switched to State Farm for lower rates. Liberty Mutual stated that I had an outstanding balance of $56. I do not owe them anything as I pay my annual premiums with a check that I hand deliver to their local Liberty Mutual office. I always hand deliver premium payments because I do not trust insurance companies (any of them!). Liberty Mutual claims that I didn't inform them that I was switching to State Farm which is bogus. I am saving over $300 per year for the same coverage with State Farm. If you're currently with Liberty Mutual shop around when your policy is due for renewal as you will probably save money for the same coverage by switching to another carrier.

Highly recommend, excellent customer service and wonderful full service. Easy transition. Great at discounts and adding, removing, switching cars, drivers, and properties.

Liberty Mutual is the Wrong Insurance Company!!! I've was with Liberty Mutual Insurance for over 9 years. I've never file any claims the whole time I was insured by Liberty Mutual Insurance. My wife and I have a perfect driving record, no tickets, no criminal record and always paid our bill on or before it was due. A month ago this is what they did to me!

Our insurance rate went up 30% this last year, even though there weren’t any accidents or tickets. When we called Liberty Mutual about it, they recommended we enroll in the RightTrack program, it would drop our rates based on our driving. We read the reviews, which weren’t great but decided it wouldn’t hurt. Well the reviews were correct: hard to set up, they dock you for merging on a freeway, or stopping at a red light. For the record, my driving record is completely clean, I drove 700 miles in two months, mostly in my neighborhood. My expected savings went from $163 to $90 in two days. Beware of this scam, they tell you that you can reduce your rate back to where it was by enrolling in this program, don’t do it. If you plan on leaving Liberty Mutual because of a rate increase just do it, don’t waste your time with RightTrack.

Refused to honor discount for driver tracking (due to vehicle purchase). Months later they didn't add vehicle when asked. (Daughter went uninsured for weeks before their mistake was discovered.) VERY difficult company to work with. Decided not to renew policy.

I applied for Auto Insurance and because a semi-truck crossed the center line, 3 years earlier, and hit me they refused coverage. When I bought a new home I applied for a homeowner’s policy and their price was three times State Farm’s price. They said since I had had a windstorm claim with State Farm the premium would naturally be higher. When I asked why, as Liberty was not even involved, I was told that is the way insurance works. The good part is I never have to do business with them but I can tell everyone what an unbelievably horrible company I think they are.

I've been using Liberty Mutual for auto for many years. They seem a little higher than average (cost); but customer experience has been good.

I was just happy that I was able to bundle apt insurance and car insurance moving from one state to another. Bundling saves money.

I priced around for auto & homeowners insurance quote. Grant was the agent who got my call. He called my current Erie agent and fought ruthlessly with him. I was left speechless. Grant was dishonest with the quote he gave me. He said the price he gave me was for 1 year. It was not. It was for 6 months but they wrote the policy for a year. Very sneaky. I asked for $250 auto deductible. He quoted me at $500 and indicated that I declined full tort. On my homeowners, he did not tell me that hail or wind would have a $100K deductible. I canceled the policy effectively immediately. Be very careful when dealing with their dishonest agents!

This company has the most competitive rates since I have always checked out premiums at renewal time. I like the 12 month contract feature; however, each year the premium rises even though I had no claims. Also, most of the business is done online and it sometimes takes you through many agents and customer service personnel before you can get an issue resolved.

I was a loyal customer for 5 years with Liberty Mutual, whom was my car insurance company. I had a simple change of plates in my vehicle and followed the procedure with the paperwork. I had notify them about the change over the phone and went to my local Liberty Mutual office in ROCKVILLE CENTER in Long Island NY to dropped off the copy of my defensive driving course as well as the paperwork DMV had given me to provide my insurance company. I went on about my business and I came to find out the hard way by trying to download new ID cards to replace the already faded ones in my vehicle. I had no account with them when trying to login to download my ID cards.

Joined Liberty Mutual a year ago, because of the excellent sales pitch. Was promised that my car insurance would probably decrease, but instead the monthly premium was going up $36.00. Called and emailed my sales agent, but no response. Worst company to deal in regards to customer service. They could care less. I’m part of the Allstate family now and could not be happier. This is an insurance company that knows how to treat their customers.

I am a 45 yr old female. I been driving since the age of 21. I always pay my premium regardless of what insurance company I'm with. On 6-14-2018 a driver was going in the wrong direction on the highway and hit me head on while I was on my way to work. I was stranded at the ER with my daughter. I ask for a rental because my car was totaled. They inform me that I did not have rental on my policy even though I owned a 52,000 SUV with full coverage on my vehicle with towing. I was crying telling them it was a mistake. They inform me I could go to Enterprise and get a discount but where would I get the money to pay. I'm without a car plus I had my insurance adjuster look at my policy. She inform me it was under transportation not rental reimbursement. What a lousy trick.

My 90 year old dad (a WW2 vet BTW) car was hit by a man in a grocery parking lot. Not a lot of damage & the man immediately admitted fault. Liberty jerked him around for 5 weeks then said they weren't responsible because it was private property. WHAT!?!? So my dad is out $1000 for his deductible to get his car fixed. That's bull!!! This company is a SHAM- stay away! Shame on these shysters!

I filed my claims online and on the phone with adjuster and Liberty Mutual have always been very helpful and kind. Same amount of insurance as prior company for much less money. Customer service is as good or better.

If you get a ticket or have an accident this company will raise the rates. Child got ticket. We have 4 drivers 3 with perfect record one with ticket. Rates went from 350 to 600. We were loyal customer for 10 years. This is a horrible insurance company. Got better rates from Progressive.

I have seen their commercials on tv on numerous occasions, and when my husband and I decided to switch insurance so we could save some money, they were the first ones we looked into. They responded so quickly to my inquiry, that I didn't even get to let my husband know that I had requested a quote from them. They even double checked with us to make sure that they had all of our information correct. It was a really easy switch. They did ask for proof that we were insured prior to switching to them, but that was simple, too. Our previous insurance sent us an email that we sent to Liberty Mutual. They are a bit different than your average auto insurance company. They have wonderful customer service and the prices are cheap. Overall, they make more sense than most other auto insurance companies. I am 100% satisfied!

I like that Liberty Mutual covers drivers, even ones not the lease. Very decent price for the coverage and good liability coverage. Got "temporary" insurance cards through email until the actual ones, due to starting the policy from the convenience of home. The purchasing process was straightforward. A matter of a fact CSR, who told me the facts albeit a bit dry, but at least knowledgeable and not rude. The matter was handle in a fairly timely manner, with all questions being fully addressed. However, many, not all, of the customer service representatives, are completely rude. A few are incompetent. They either don't understand what they are selling, don't care, or shouldn't be in any type of customer service job.

I've only been with Liberty Mutual for a month and so far I have no issues with them. I've also heard good things from other people who use them.It was the cheapest, but also reputable. They were super easy to purchase my policy from and had many discounts. I applied for a quote online. Received a phone call from a representative who went over their entire policy with me and then he walked me through my entire purchase. I'm very pleased to deal with them. I also seen they have full car replacement even for new vehicles if I am able to eventually purchase one.

My experience with Liberty Mutual - Auto was good. They are a good company and they have great customer service. They were customer friendly and they were good at handling issues and complaints. But we had to leave because we couldn't afford the rates. They were too high for the coverage. We went to another company that had lower rates for the same amount of coverage. If the rates were lower for the coverage that we are receiving now, I would go back.

The price beat out most competitors. We shopped around for a while and Liberty Mutual really stuck out price wise and quality wise. Our purchasing process for car insurance went really well. It was easy to set everything up and figure out the payment. Our agent was very courteous and knowledgeable. The only thing I would change is less wait time to talk to a representative. But overall my spouse and I really like the company. I would recommend this insurance to family and friends because of our great experience.

I have my payments automatically withdrawn from my account every month and Liberty Mutual allowed me to pick the best date for my payments. I like Liberty Mutual inductance and I enjoy the level of customer service that I received from the company. They're the best insurance company I've ever had business with and I would recommend them to all my friends and family.

Purchasing insurance through Liberty Mutual was very easy and the customer service is great! There was someone there throughout the entire time willing to help me with any questions or concerns I had. I was very happy with them and their willingness to help me with anything that I needed even if that meant repeating something that was previously explained because I didn't understand it or confused. I like the cost/efficiency of the insurance itself but wish that it was a bit cheaper/easier to afford.

Liberty Mutual has good response time on claims and their replacement coverage is good for the most part. They also have friendly and usually helpful staff. However, the price is high and the towing and roadside is not that good. I have had better towing roadside with other companies. Also, the adjusters are overworked. They matched the price at first then slowly raised the price and no moving violations or accidents at the time.

On May 12th 2018 my car was severely damaged by a truck insured by Liberty Mutual rendering it unusable and towed to Ralph & Sons Auto Repair here in White Plains, NY. Although I was told on 5/16th that I would be contacted within 24-48 hrs I had to find your office number and called you 5 days later on 5/21 and only then did I receive acknowledgment of the claim against Ohio Security Ins. and Liberty Mutual.

Liberty Mutual has the lowest price for state minimum coverage, offers good discounts, good communication, easy to transfer from old company, friendly agent, has good reviews, easy auto pay for bills. Very easy to purchase online, easy to get quote, promptly heard from local agent, website easy to navigate. But RightTrack penalizes for accelerating too quickly, but you need to accelerate quickly to get on highways. Also penalized for braking from 8mph to 1mph in 2 seconds. That's ridiculous.

Crooks they are. I canceled my auto insurance because I found a better deal at a Lower price with another company. Well when I canceled it was confirmed by Liberty Mutual that it was canceled. Well the next following month Liberty took out $96.00 from my checking account. As a single mother I have a very tight budget so now my kids and I have to suffer. To my disappointment I received an email expressing Liberty Mutual is refunding me $86.00. They withdrew $96! After I canceled my account!!! And I'm only getting $86. Not right. Totally unethical and unprofessional. Half ** doing a job = Termination. Why are they not doing anything? I called customer service. I emailed and I get nothing. Terrible scum bags, bottom feeders, Low lifer Thieving Crooks they are. They need to be held accountable for ripping off hard working American citizens.

Purchasing was All done online. Very easy. I looked up Progressive, State Farm, and Geico, and Liberty was cheapest. Also less expensive than Allstate. But they charged me more to cover a single vehicle after my divorce. Ridiculous to charge more to cover one car, one driver, than 2 cars and three drivers! I have not had contact with anyone from the company since they got my money as well. Less personal. But I guess that could be a positive thing, too.

I have had a great experience with Liberty Mutual and the coverage that they provide. The multi-vehicle coverage is good for the price they are charging and getting young drivers started with insurance. They have come through every time there has been a problem or accident without questions and no matter who's fault it was. They are quick to check out your claim with no back and forth or negativity. However, I would like to have more say in who I take my vehicle to if there is a problem or accident and still get the same guarantee of the work done even if it is not done by someone in partnership with Liberty Mutual. Also, lower prices is always good for the consumer and would bring in more people for Liberty Mutual services. Other than that, this is great for the consumer especially when you are in a nerve-racking situation. It is good to know that your insurance company will stand by you!

It was easy to get all of our insurance set up quickly and efficiently. My price that I pay every month, it is really cheap compared to what I have paid in the past, also the customer service is awesome. We haven't had a problem because the lady we work with has helped us when needed, she guides me into the right direction to get something taken care of. Very good experience. But they are quick to cancel your policy if you are late or have to make an arrangement for the payment. We were late one time and they cancelled my insurance within 3 days, even though I got a letter stating I had 13 days to get it fixed within the date of the letter so that took some time to get everything back to normal and get it caught up which that can happen with any company, but I didn't know they would cancel so quickly without notifying their customer first.

Very helpful and helps me feel safe. Liberty Mutual has been a trusting company since I joined them. The process was very easy since I completed everything online and they have always been helpful with the process in helping me chose which is best for me. They are easy to do business with and paying my bill online is convenient. They also have great customer service.

Liberty Mutual offers multiple discounts that many other companies do not. The agents are always a joy to interact with. They are extremely knowledgeable in the industry, they know what questions to ask and what the customer needs. Therefore, buying a policy from them is not only affordable but easy. The company works fast and efficiently anytime there is a claim. After being a customer for several years I find them to be the best in the industry in customer service bar none. The only thing that could use improvement is the occasional wait time. When you call customer service, many times it is a stressful situation and you need someone right away.

My overall experience purchasing auto insurance from Liberty Mutual was fairly easy. All I had to do was call and I got a quote immediately, I was able to compare the quote with rates from other insurance companies as well as the benefits they offer. It was easy to make my choice. I like that they're reliable and they have accident forgiveness. They always make sure that they pay you the full value of your car. I feel like I can trust them. I know that I am making a good investment and I do not have to worry about being ripped off or my having the coverage I need in times of crisis. But I would like them to have better bundle deals and I would also like to see better coverage in homeowners insurance and renters insurance.

I was very happy with signing up with Liberty Mutual after my experience with Progressive. The rate was the cheapest for Massachusetts where I live. It would be nice if there was more of a discount for my safe driving record. I would also like it if there was an easier way to combine auto insurance with renter's insurance. I'd like to protect my belongings without having to give detailed information about the apartment building I'm living in. But other than that, purchasing the policy was great and I also appreciated the professionalism and kindness of the customer representative who handled my call and questions. I'm satisfied with Liberty Mutual.

Liberty Mutual has the coverage I want. Purchasing the insurance was simple. My agent did it, I asked questions, he recalculated, I approved. Could be hands off if I wanted it to be. The price is ok and they offer a lot of discounts. They also make it easy to do business with them year after year. But I wish they wouldn't increase their rates so much every year. They increase it by more than 10% every year which is ridiculous.

LM is a national company. They have low rates and will give a discount for bundling with your homeowners policy. It is easy to buy if you qualify but tough luck if they don't like your credit rating or your driving record. I miss having an agent with an office in my area though. I didn't like the closed local office and usually have good rates but will periodically price their policies way over market like I am expected to cover their bad underwriting. However claims service has been fast and fair.

Purchasing was somewhat easy, I was able to complete most of it online, without the need to speak with an agent, which is a preferred way for me. The explanation of policies and coverage was decent, I didn't have to ask many follow up questions. I like that it is easy to access my account online, view statements, pay bills. The cost is reasonable considering the coverage. Furthermore, there are a good number of different coverages this company offers to choose from. I had a claim once, and it was handled quickly and professionally.

When I filed a claim for finder binder, the repairs were done in a timely manner and claim was easy to make. However Liberty Mutual claim accident forgiveness but it only applies to some states and additional charge.

I really like everything about Liberty Mutual. I called the company. They asked a few questions to see how they could get me the cheapest insurance possible. The whole process took less than twenty minutes. The employees all return phone calls promptly and they've always been prompt to help me when I've needed it. I like the joint policy discounts, prompt services, no hassles when needing repairs even when both cars were hit by lightning causing one car to be totaled and another to need extensive work.

Don't do business with this company. They were slow in processing claim, paperwork was misplaced, the person who was processing the claim was out of office, the misstated information. Poor value for the amount of money paid.

I really like Liberty's personal service. I can call and talk to an actual person. They are quick to response when I email questions to our agent also. However, I wish it didn't have such a long process to be bonded. The information I have to fill out is quite laborious. I'd like to see this shortened especially when after you've been a customer for a while. But other than that, the purchasing process was great. I send over the information on the vehicles and they process quickly and send me all the documents. It's fairly easy to reach customer service and nowadays that is a huge bonus. I am sticking with Liberty largely because of the customer service.

Liberty Mutual at first saved me money! But now they have gone up 300+ dollars citing an increase in medical payments. I have not had any incidents! Homeowner's also went up. No claims! What is up with this?

I like how easy it is to navigate and Reach out to me to make sure everything is going the way I expect it to. Making sure there are no problems with my policy. If someone crashes I would like to know how much I have to pay after my deductible or how much more I'm going to have to pay for my insurance after a car accident. But so far everything has been really great. The automatic payments always come out when they are supposed to.

When we decided to switch insurance companies we had no issues getting a quote and signing up with Liberty Mutual. Buying our policy was as simple as it could be and was all done very quickly. We also like that we have always been able to do all of our business online. We can add or take off cars simply online.

I went to place where they find an insurance company that fits your needs. You just go or call and give the person your information and they do whatever they do and look at multi-insurance companies and then discuss what and which one again best suits you, so overall liked them. I like that they give you % off for owning certain kind of vehicle and they do work with you if you can't afford to pay your bill that month or in full, because some months are better than others and other months are more difficult in the sense of money is concerned. Also they are quick with processing claims, unlike other companies who just say that and take their time processing your claim. And the couple people who I have talked to were nice and I actually got the vibe that they were listening and trying to help, not like just telling you a bunch of ** and just want they think you want them to tell you.

My wife and I, both sets of parents and my grown children have been loyal customers with Liberty for Home and Auto. The only break in being a customer was when I moved from Boston to Arizona and changed Auto protection for a few years. My wife was T-Boned by another vehicle. We have been using the same auto body shop for 28 years and had our auto towed to that facility. When I filed the claim I was told that Liberty had a service where my car would have a "lifetime guarantee" for repairs. I declined and felt more comfortable using a facility that I trusted.

I purchased Liberty from the same agent from whom I purchased the home renters' insurance. Was a hassle free and quick purchase. It has been a good experience. The features provided at the premium cost make it a good product. Also provides great support and service operations. But does not have a great app so you need to log in to a laptop/desktop to check status of claims; any changes in terms & conditions and to check if the premium due has passed or not.

Liberty Mutual is an extremely good company to do business with. The representative was extremely friendly and knowledgeable. She was very courteous and knew what I wanted and needed. She tried to see if her company could help me with home insurance. They did not have that service in my area but I was very happy that she took the time to try and help me. She called me as many times as needed without being pushy. Furthermore, I like that they understand my needs and they are reasonably priced. You can also pay your bill online. They even mailed me ID cards with my name and my spouse's name on it. Other companies would not do that. I wish more companies would be like this company. I would recommend this company to anyone who has auto insurance needs. I plan to continue to use them for my car insurance needs.

Purchasing my auto insurance through Liberty Mutual was an extraordinarily easy experience. Actually, my sales agent did most of the work for me. I discussed with her what options I had on their plans, the costs for perks they had, and so on and so forth. I was asking a ton and didn't call intending to change yet, making me a prime "oversell" victim. But at no point did I feel pressure to purchase IMMEDIATELY or ANY more than I felt I needed or wanted.

Buying the auto insurance from Liberty Mutual was really easy. I called their 1-800 number and they went over all the incentive that they offer and then I give them my personal info and my daughter's. They give me my price $124 and $94 a month. Then he told me what all it covered and then I gave them my card info and got my policy started.

They are a well known company that is dependable. Purchasing our car insurance was fast and easy, everyone knew about the company and was very helpful getting us the policy that we needed to meet our needs and made sure that it was affordable. The people that work there, like those in the claims department, are friendly. They helped a lot when we were in an accident that wasn't our fault. While the premiums were low when we lived in California, when we moved to Montana our premiums doubled, we had no chargeable accidents or tickets. Car insurance should go on your driving record and how much you drive not on where you live. They also have high rates for new drivers.

The company is good and has accident forgiveness and have great customer support. They don't put you on hold and get to you immediately. However they should have faster road side assistance so I don't have to wait on the side of the road. I had to wait in the cold winter one time when my car broke down, for 2 hours! But I like it overall. It's done me well and helped me save money compared to other plans and such. I have saved over 10k in the past 5 years and I'm proud to be a Liberty Mutual customer.

The purchasing process was decent, never any real issues. The app was helpful, and always got a response when I had an issue/comment/or concern. They are always available, never had any issues with making changes or contacting my agent. Either by phone or email I was able to talk to someone. The discounts were beneficial. But, there was never any flexibility in pricing. I appreciated the effort in trying but at the end it was never adjusted so it wasn't a match for me to continue.

The coverage for my husband and I is exceptional. We have full coverage for our Chevrolet truck. Getting the insurance was a quick and simple process and receiving their insurance doesn't have very many flaws. We have the opportunity to talk to an actual representative instead of an automated system. That makes our relationship with the company more personal and makes us feel safer with our decisions. But if you call the toll free number then you listen to a lot of ads before getting to the automated system and then the automated system is very time consuming. It would also be better if we could get a lower quoted price. A more convenient location would be preferred too for any reason we would have to travel to such destination.

Liberty Mutual offers the best pricing at the time- no other company was even close. It was a special offer through my credit union with the purchase of a new or used vehicle. There were no hassles, everything was setup through my credit union as an auto deduction. (EBT) This made it very convenient to budget. But after having one accident, prices skyrocketed. My "new" car should have been totaled as both airbag deployed, extensive damage. There is no "personal" assistance as with my local and current insurance carrier, State Farm Insurance.

It was very easy to set up. It was done it over the phone, and had no issues with my agent, who also was patient and personable. My agent also gave me his cell number if had any issues, so I could get a hold off him directly, and not have to deal with the call center. Also easy to use in app. When a vehicle hit me, my insurance agent handled everything, and in a professional manner. I would still have them if my agent was there, but I will never deal with the customer service again. The customer service through calling them sucked... They act like they do not know what's going on, or they can't read to verify it is me, the call center would not help with the incident, and told me to call my agent to let him handle it.

Purchasing a policy is a smooth process and easily attainable. You can call their number and acquire a lot of information regarding your potential purchase. Online website is easy to understand as well. You can get quotes in various manners and ways. However, depending on the area you need coverage in. Prices can fluctuate. If your vehicle is damaged while parked and you need a rental car depending upon the duration of how long the rental is needed for they might not foot the bill as promised even when you are not at fault for the impacted damages you may have sustained as well as cost for rental. But I like the fact that they have new car replacement features and medical pay when qualified. They also feature property damage liability. So if you are in an accident that causes damage to private or public property you can get covered for it depending upon the circumstances.

Getting the Liberty insurance was easy. Spoke to agent in person and she found out what we needed, bundled renters and auto to give us the best rates. Overall it was a easy deal. It's also easy to pay with auto withdraw. Rates are decent and better than my last company but auto insurance in General is too expensive. It could be a little less.

Liberty Mutual is very reasonable and helped my fiance and I pick what suited our budget at that time. I like the rates and have had no problems with this insurance company before. However, I have noticed other insurance companies have been cheaper so I have thought about switching to a less expensive company to save money. Nevertheless, Liberty Mutual was very professional and fitting to my needs. I didn't have a crazy bill after I got into an accident that was not my fault and they helped also to figure that out.

I specifically liked Liberty's customer service compared with other insurance companies. I liked everything about the company. However, I wish that it would have been easier to negotiate with them when another more affordable offer comes around. It was more expensive than bundling State Farm with my home insurance. I switched because it was cheaper but I would go back to Liberty if anything happened with my current insurance.

They keep me informed and post my documents online for easy access. I applied online which was quick and efficient and then spoke to an agent who reviewed my document.

Purchasing my policy was relatively easy. Agent I worked with was great and did everything for me and found me multiple discounts. Rates at the time were great for full coverage. They made everything very easy and they were all very kind. If my specific agent wasn't in it would connect me to someone that was on her team that could help me at any time so I did not have to wait for a callback. Any accident they covered and paid quickly. They made setting up a rental simple and roadside service if needed was always spot on. I used to recommend Liberty to everybody.

Insurance was purchased through a customer service representative in February of 2016. I was shopping for various types of auto insurance, and Liberty Mutual seemed to best meet my needs. I like that they answer my questions thoroughly and provide good, competitive customer service. They are also very polite when I talk to them. However, insurance in Michigan is so expensive. I would like to see the cost reduced to a more manageable policy.

My overall experience is not great considered the payments keep going up every six months and they have no clue why and they say the premium payments would go down every six months. And they don't remind you when it's due so I have to call or dig out the papers to see. But I like what it covers as far as roadside assistance and it's on call twenty four hours a day, it sometime convenient, then again it's not. It limited to what they will cover and sometimes you have to pay a deductible for someone to bring gas or something else.

Purchasing my insurance policy was super easy. I love how they explained everything and if I didn't understand something they broke it down so I did understand. Liberty Mutual also took the time to talk to my husband and explain the policy to him since we make our financial decisions together. Everyone we talked to have been friendly and helpful. I like that my rate stays the same and that I have automatic withdrawal for my payment. They also have a website where I can look over my policies. When I need a change to my policy I can do it online or call their number. Liberty Mutual has always been great and took care of whatever we needed as far as our policies.

Entire process was done online. It was easy and fast. I was able to print all necessary documents and have all questions answered during one session. I have used numerous insurance companies and hands down Liberty Mutual is the best. Easy to get info online, easy to access my documents, and easy to make changes as necessary as well. I would recommend, however, I would make wait times shorter and accessibility to a live agent more timely. Also a live operator as opposed to a computerized system to route calls.

We were invited to join Liberty Mutual. Then we checked the prices in comparison to our previous insurance company were lower to the same coverage. I like the automatic payment options available to policyholders. But I dislike having my rates increase as my driving has reduced to next to nothing and my vehicles get older and older.

It is very easy to get in contact with my agent, regarding adjustments in coverage when getting new cars or homes, as well as changing the names of those insured. I like the confidence in good coverage for my house, car, and spouse. It gives me peace of mind. Overall cost to have the coverage is the main item I would change if able. It can get so expensive.

Liberty Mutual is a very recognized company. We have 3 cars covered under them as well as our home. We receive low premiums and I believe we get more personalized service partially due to the fact that the agent is a former colleague of my husband. The agent is personable, doesn't try to 'oversell' us on policies and is readily available. We have sent several new clients his way. The office is local. However they don't really care for lump sum payments. They always seem to come up quickly and out of nowhere no matter how much you try to be prepared within your budget.

Claim filing part was prompt and as it should be. But after 5 years with Liberty Mutual could not believe how they treated me in THEIR MISTAKE. Company messed up. Policy I had showed daughter as a driver. After policy issued Liberty Mutual deferred her OFF policy without notice to be. When mistake was caught they then wanted me to pay additional premium for their error. It was ridiculous. They lost a customer.

Overall a good experience with Liberty Mutual. It was very easy to purchase my insurance policy and to renew it each year. I liked the fact that they were affordable and they gave me a very nice customer service experience. I also liked that they had nearby offices in case I needed assistance. However I disliked the fact that they were more expensive than other auto insurance companies serving my area and they charged me extra for being a male. I wish they were not discriminatory towards gender of the customer when purchasing a policy. I am looking to go with a different company next year.

Liberty Mutual has easy quote process, straightforward application process and live agents available if needed. Application was multiple choice very generic. They offer tons of add ons that are not terribly expensive but are nice to have. The feature I like the most about Liberty Mutual is low cost insurance. Especially for the amount of features I have. They have an mobile app that makes viewing your information super easy. My policy includes everything that I asked for. My payment are automatic. But I wished the 1 year newer car replacement option was available for financed vehicles as well as owned vehicles.

When I got my auto insurance I chose Liberty Mutual because it was really affordable but at the same time they have a great policy!!! The insurance is good, reliable, effective, strong, and honest. When purchasing my auto insurance my visit was great. Fast and easy to understand and great service with great and nice employees!!!

Liberty Mutual has a small agency in my town and I have had them for over 30 years. Very personal service and I like that I can get all my information online. Also I have auto pay so no worrying each month when it's due. I have always had an insured vehicle since I was 17 yrs old so any used car, I went directly to the agency with my paperwork and transferred my old plates to my next car. Any new or leased car, the dealership only needed their name and number so they could run around and get all the paperwork done and new plates from the DMV. However, my insurance amount should be less than what it is. I have never had an accident that was my fault or got any tickets but it seems like I pay a lot more than I should be.

I enjoy using the online website to pay bills and get information quickly. The coverage is great, it's useful and it's helpful. They've worked with me when I wasn't able to make a payment which is fantastic because life happens. They care about their customers. However, when calling or setting up a meeting, it's pretty slow to get to work. Liberty Mutual is also decently expensive for me and would be expensive to add anyone else to my insurance. I have a spouse and will eventually want children so this is not a good thing. I'm hoping we can lower the cost eventually. But the price is fair and to be expected. My overall experience with Liberty Mutual has been a positive one. It's reliable and trustworthy.

We get our money's worth. They are always on time when we need new cards. Also if we wanted we can do everything online. Prices are going up though and even when I have never used Liberty Mutual... no rewards for being a driver. We can use any company but we chose them and they dont even send a card to say thank you.

My husband had the policy prior to us combining. He did make sure that all of the state minimum requirements were met. Our insurance is reliable. We also have an agent that we can see in person, as opposed to just over the phone or online. Because of the opportunity of using an agent we also had multiple insurance companies as an option and were given the best choices with the best rates. Our company provides everything we need at the best price around.

The purchasing process was okay. I'm just going with what was best price and actual people in the customer service that I can reach you speak to as I hate calling the company and speaking to an automated thing and press one for this and two for that I'd rather speak to an individual. The customer service is okay. Very nice people, they have knowledge and understanding of the company and what the policies are. They are able to help without having to be transferred 100 times. But I do not agree that the price is low enough. I feel there are ways to make an insurance policy a lot. I do agree that some insurance companies overcharge for their service when there's absolutely no need for it.

I made a claim to Liberty Mutual for the hail damage on my roof. Doing business with Liberty Mutual for 17 years. They are an honest company and have great prices on the policy. I already recommend to my friends.

Liberty Mutual Insurance Company is an easy to-deal-with company. Purchasing an auto insurance was easy to do after comparing prices with other companies. I made an easy phone call after receiving email quotes. Information was gathered and the policy was issued with a minimum of muss and fuss. They have reasonable cost and easy monthly payments. Claims can be easily handled over a telephone, too. I currently have an ongoing claim and it was done over the phone. I like that there are no salespeople bother you at home. Telephone calls are answered by a real person and operators handle everything in a professional manner. Almost all interactions have been by phone and are handled quickly and easily. Also, auto payment plan for monthly budgeting makes it easier when you receive funds on a monthly basis.

Liberty Mutual - Auto is reliable and dependable. Also gives good and fair prices and good customer support with little problems or issues getting them to assist you at all times. However, it is hard to get the right person on the phone to answer questions that are pertinent to your situation. Nevertheless, I had a very good experience with minimal hassle or problems and I would recommend to family or friends any day of the week.

I'm a valid rental/auto customer for 10+ years. I recently had a sudden family emergency causing my rental homeowners to lapse. Within the 10+ years payments were paid in full and on time! Terrible experience with the two representatives in attempting to reinstate my coverage. In order to reinstate had to pay full annual amount due. I was very disappointed!!! It was financially beneficial for me to do monthly or quarterly installments. Therefore I refuse to do business with them nor would I refer family and friends. For those who go with Liberty Mutual don't let your coverage lapse!

The service at Liberty Mutual has been good, however the premium increases every year, even after having a perfect driving record.

Liberty Mutual does no drug testing. As a result I pay for coverage of people who smoke ** in Colorado as it is being legalized everywhere. Also without any notification the annual premium is up over 35% in two years.

I strongly recommend Liberty Mutual. They are at my fingertips each time I have to call. Service is immediate!!! Massive rain storm destroyed entire kitchen with leakage and car badly pelted. LM immediately worked on repairing and provided all new kitchen appliances and funds to have car repaired. My friends also are very happy with their services when in need. Also, very open to reevaluate the fees for the policy every year. I have home, auto, and liability policies with them for many years.

When we obtained the policy initially, it was all done online, I don't even know where a physical office is. This made it easy when we purchased our home and vehicle, but I would like to have more personal touches and interaction. Every renewal the price goes up and we have to renegotiate. My emails are not quickly returned and also, we are still waiting for reimbursement for deductible on any accident that was not our fault. Nevertheless, I appreciate that Liberty Mutual - Auto Bundles with home policy and multi vehicle for discounts. I like the ability to access policy online and we were able to obtain the policy remotely in the final days of closing on the house.

The windshield cracked in many places due to a rock from a semi in front of us. The same day we were able to file the claim, repair the windshield, and be back on the road in less than a couple hours. The customer service is amazing and they care about our safety and our ability to have a safe vehicle. Customer service is the meeting point and it's important to be as professional yet normal as possible. Liberty Mutual has real people that answer the phone and will have real conversations without using a scripted set and it makes the difference for us. The customer service agents will take care of everything quickly. The agents all seemed genuinely concerned and even called to make sure everything was fixed.

Liberty Mutual was no more troublesome to purchase a policy from than other automobile insurance companies and had a better rate for the same coverage. I liked that we received a discounted rate for bundling our auto insurance with our homeowners insurance. I also liked that Liberty Mutual offered roadside assistance. But they could improve their auto insurance policy features by including roadside insurance coverage in the policy rather than paying extra for it.

I called them on the phone and went over the optional plans, personally chose a suitable plan and set it all up. Then I got a proof of insurance by email right away and the policy came in the mail. I can also see my account on the app. It's awesome! I like that it's easy and affordable, has friendly customer service and great coverage. I have not had to actually file any claims but I truly think if I do ever have to, it will be easy and without issue. I like that they have one year policies instead of just six months policies. So premium can't go up for any reason and it's locked in for a whole year. I'm totally happy and satisfied with Liberty Mutual Insurance Company.

Liberty is very convenient and fast due to being able to sign paperwork without visiting the actual office in person... They have decent ads, lots of brochures and very nice staff. The rates were great and I got a great price for full coverage. I dealt with a local agent who seemed to be very knowledgeable. The purchasing process was a very simple and an extremely easy experience. But it would be better if there were more selections or if I could customize my deductibles and roadside assistance was more prominent with a card separately linked to these services.

Liberty Mutual understood my claim, worked fast, and made the whole process easy and seamless for me. There is no one better for the price you pay. They always have your back. File a claim and your rates do not automatically got up. The best I have ever had in my 45 years of insurance experience and highly recommended by my whole family.

I like their accident forgiveness, Liberty Mutual Premium Comparison, a lifetime repair guarantee, and new car replacement. Drivers who have had spotless driving records for the previous five years (regardless of where their vehicle was insured) can have their first accident forgiven without increases to their auto insurance premium. I also like that their company is affiliated with a national network of auto repair shops.

I had to sign up, pay and it was a great experience for me. I like the way you can talk to them about what happen and they listen. Liberty is a pretty good company if you stay with them for a good little minute tho because they are good people. Feels like family and why I love Liberty Mutual. But takes a long time for a feedback.

I like the reasonable pricing and they are reliable. The plans are easily laid out for you so you know what is in your plan. Customer service is really nice. It was only that one person who made everything difficult. Also, the claims take long to verify. I spend a good month and a half trying to verify everything and speaking to a representative. But I called someone else and they made everything easy. Overall, I like my auto company.

I looked for about a month online checking many companies and comparing them before I changed. They were there to help me in the process. I have tried a lot of companies and this one offers more and are always there when you need them. Great rates for young drivers and that is the main reason I was looking for a different company for my son going to be a new driver. They even did a discount because our son took drivers ed. All the way great company.

It is a well known, successful and reputable company with decent rates, easy account management, good customer service, excellent claims process, and 24 hour customer service assistance. Everything was done online and whenever I need to make a policy change, I can easily call or email my rep directly and he gets things done right away. But I wish they have cheaper and more competitive rates; rewards and/or discounts for safe driving, professional affiliation policy discounts and loyalty discounts.

I have never been so confident about my auto insurance until I switched to Liberty Mutual. I was originally with Geico and I didn't really like it as much because the customer service was absolutely terrible. They did not care about anyone but the people who have been there for a long time which made things very hard. Don't go to a company that's going to shut you up because that usually means that they are hiding something like that's in your credit or that's going to cause them to look bad. If I didn't check over Liberty Mutual I would have still been getting lied to, getting robbed of good money, and getting treating like less because of how long I'd been there.

Overall I have been very happy with Liberty Mutual these past years. The agents are very helpful and friendly and they basically get things done. I can also do everything on their website and if not, it's easy and quick to be able to get in touch with an agent. I like doing things online to avoid having to go to an office and their website lets me get everything done from payments to notifying me what the amounts of my future payments are going to be before they are due, plus I still get paper bills in the mail in case website is ever down. I like how quickly and efficiently they worked with me and explaining everything to me. I had a good deductible and they don't seem to raise my insurance for every little bump or fender bender. Everything with Liberty Mutual has been very good and I can't say anything wrong about them except that I would like to pay some really, really cheap insurance payments.

We decided to shop around for different insurance due to soaring rates. Liberty Mutual is much more affordable and better coverage for less money than our previous insurance company. They explained rates and how they arrive at those rates. They also have some different aspects to their insurance policies than we ever had before. And the agent we dealt with was very knowledgeable and helpful. Been customers since August of this year 2017 and we have been happy with Liberty Mutual.

Company is excellent. Reputation high. All their workers are trained and they attend and care about their clients. All my experience has been pleasant and my payments have been punctual. I am very happy with my car insurance. This company always innovates new things for all its customers.

Liberty offers competitive rates with other companies and they offered the best rates for the coverage I requested. Purchasing was easy to do and the agent was helpful and patient with my confusion and queries. I also like the price and the good customer service. Easy to report and close claim. And I like the website. Logging in and using it was easy. Telephone calls were returned in a prompt time frame. But of course I would like my rates to be lower than they are.