Liberty Mutual Car Insurance Reviews

I would really recommend for Liberty Mutual to take better time and deeper thought before they just make any decision. There was a miscommunication and I caught the issue, but when I called LM, I got the run-arounds and to where the phone would ring constantly and you talk about frustrated!!! They promptly took fault for a fender bender that was NOT my fault. When someone turns left into your car when they turned off of their street driveway as your fault is beyond me. Technically, I look at it as though they got had. Yes, LM's rate have skyrocketed ridiculously-- along with all else, I suppose, but I have no other real problem with this company. They also just need to make it a little easier to get through to someone when we call in to them.

I have coverage for my new model BMW and another brand vehicle through Liberty Mutual after receiving recommendations from BMW to use them for parts replacement. My son was in an accident with the other brand vehicle and that is when I learned (through claims) that I would not receive OEM parts. This had me concerned as I was never aware of this when writing my polio nor did this happen to me with other insurance companies prior. The claim’s adjuster, Shane **, told me that my policy stated that it does NOT cover OEM parts for my other vehicle but I would for my BMW due to the “Infinity Program.” And therefore, he refused to sign off for me to replace my parts with OEM parts and only with aftermarket. I could not find that in my policy so I then reached out to customer service multiple times as well as the policy department.

Awfully and disloyal. When I first got Liberty they did advise me to download the driving app. Based on my driving I will get a discount so did that. After three months the driving decision came back as excellent but no discount. After 6 months they did increase the policy. Not by much so I just said it's ok. After a year they did increased it again but this time they went to town LOL. I called and asked why. The lady after checking my policy said I don't see any reason. There's no incident it any ticket so I'm not sure why was her answer but I have to double check and so she did a few a couple of minutes she comes back and the reason for the increase was the inflation. She said LMFAO. And so I did cancel my policy and will never see them again. Thanks to their stupidity I got to know them with my auto insurance only.

Before purchasing my policy with Liberty Mutual. I was advised by sales associate to download the "right track app" in my phone for 3 months since I was a safe driver with the promise I was going to get up to 20% discount after the trial. It is something I did not want to do but I was convinced by the sales a. assuring me I definitely will get savings with my history record of good driving. All these time, was driving scored was "excellent" and 3 days before completing the end of the trial I had $268 in savings for the year premium. Suddenly the savings changed to $200, what happened? So sudden? But my driving score was still excellent??...

I am so disappointed in Liberty Mutual. I had been a customer for over 15 years when my auto insurance rates skyrocketed. No claims, no points - no explanation. I live in Florida, and when I questioned this increase they said “this is just how rates are in Florida now. You’ll find the same rates at other companies”. Two individual representatives stated this. I went to State Farm and they provided the exact coverage for close to half the cost. Liberty Mutual is a company that doesn’t respect their customers enough to simply be honest. Unacceptable.

I got a pretty decent discount through my university with Liberty Mutual. It actually helped me save about $20 a month when other companies' rates kept going up and up even with a "loyalty discount." Then I purchased a newer vehicle. My bill went from $54 a month to $195...quadruple the amount I was paying for adding a new vehicle on. This did NOT include a multi car discount which should have been added to the plan. When I went to cancel the plan after finding better coverage (WAY lower deductible, towing and rental car included which I didnt have before) for $140 for both vehicles the bill sudden jumped from $195 to $305. ** is that about??? They added every ** charge they could to me canceling my policy.

They do not care about you and will rip you off at every chance! Had a car, a Suzuki sx4 tiny little thing wanted to charge it as a suv, Over 400. ** seriously. So I changed my insurance, got a new one (for 250. RV, car and homeowners insurance under 250.) But the ** continues, they didn't discontinue my rv insurance and kept taking it out of my mom's account, for over 6 mo. Called them on it and they gave a refund... of 170. So in short, do not ever EVER trust them to have your interest at heart.

I set up auto draft with Liberty Mutual so that my car insurance payment would come out of my account at the end of the month in order to get the discount. They withdrew the first payment. I put my car payment in my account. Liberty Mutual came back and withdrew another payment in 10 days and refused to refund the last one so I could make my car payment. They are horrible!!! How do you justify pulling two payments in 10 days, when I did not agree to that!!! That's the thing about auto draft, they can withdraw money from your account when they want to and it should not be that way!!! Liberty Mutual is not a good insurance company to have!!! Please be careful if you set up auto draft with these people!!! You could be in the same situation!!!

I loaned my grand daughter my vehicle and she was hit in the rear and knocked down a cliff. Liberty Mutual was not empathetic. They questioned and treated us all like we had done something wrong, then refused to honor the claim and cancelled our insurance policy. I live in a two- family home. My grand daughter lives in a separate unit with her mom. They refused the claim and cancelled the policy claiming she was an undisclosed operator of the vehicle. I am not obligated to cover tenants in my policy just because the physical address is the same. They then listed fraud and misrepresentation of facts on my record. Now all the quotes I am getting from other carriers are extremely high. This company is disingenuous and will employ underhanded tactics to avoid honoring claims. I am disgusted with them and would not recommend them to ANYONE.

I had Liberty Mutual auto and home insurance for about 7 years. At the time I thought I had a good rate. I've always had a good credit rating and never had a claim in 7 years. My premiums continued to climb over those years. I contacted Lib Mut to see if there were any adjustments I could make. After a good 45 minutes trying to lower my premium to no avail.

So, I have been a longterm Geico insurer for over 20 years... Yes, they used to say how thankful they were. But every time I tried to shave my bloated policy down, I got the runaround. So, I moved it to Liberty Mutual, because they are Geico, at least Geico owns them. Recently my significantly ADHD son who works 2 jobs to survive, was at a full stop and mildly rear-ended another car, he thought had moved on. Happens. Because he was exhausted, going home to eat then sleep, probably in a little shock and again, has ADHD, he grabbed the insurance docs out of the glovebox. Those happened to be mine.

LIBERTY MUTUAL IS TRASH! There is nothing stable about them. Your rates will go up often. My premium went from $7000 to $9,476, mind you I had no accidents and paid my bill. They do not value their customers at all. I been a customer since 2021 and my bill went up 3 times since. They lack customer service skills, all they want to do is rob you. Their system would automatically take my card off of autopay without my acknowledgment and they would charged me more because of it.

Not a great insurance company. Maybe things got this bad after they moved over to Liberty Mutual. You would only see the issue once you open a claim. Feel sad with this company. Their premiums might be low, but it's for a reason.

I’d give ZERO STARS if I could, my experience with Liberty Mutual was AWFUL. In short, Liberty staff made an error and cancelled my auto insurance without my knowledge or consent, resulting in my family DRIVING AROUND UNINSURED FOR SEVERAL MONTHS! The only reason I found out was because I logged in to my account one day and found that there were no active policies. Liberty customer service was absolutely NOT HELPFUL. I asked them to backdate coverage so that my record does not show a lapse in coverage. Liberty said that I would have to pay a WAY HIGHER PREMIUM in order to complete the backdating. I’ve called them OVER AND OVER AGAIN to come to a resolution, but Liberty refuses to help, saying each time that they’d have a supervisor call me back. NOT ONCE DID THEY CALL BACK. I get the feeling that they hope I’ll just pay and go away if they ignore me for long enough. Feels terrible.

This is terrible customer service company. My insurance was in automatic payment my back return the money about 2 times. The mutual insurance did not contact me via text, phone or email to let me know I did not pay it and my bank return the money. They say it is my bank obligation to let me know. I don't recommend this company. It is their obligation to respect me as a customer and let me know if it is not pay when it supposed to pay. Now they want me to pay extra 25 fee. And I just knew about this problem because I contact them. I really don't recommend, the customer service needs to be improved. They are rude as well. If the company don't improve the customer and services it will fail.

I have been a customer with Liberty Mutual for 6 years and was disappointed to learn that they will not renew my policy because of a speeding ticket on my spouse and a minor scratch I was liable for a year ago. Isn't this why customers purchase insurance in the first place? Feels like a scam: they will take your money as long as there are no claims. As soon as there is a claim - they are no longer interested in your business.

Worst Customer Service. I spoke to Lu at Sales department and after 10 min of conversation she hung up, then I called back and spoke to Juneau and after wasting 30min of conversation they quoted me double of my renewal premium and as soon as I told Juneau about it he hang up on me as quick as I could not even complete my sentence, What a rude Customer Service. I'm glad that I did not switch to Liberty Mutual. I rather stay with my current car insurance and get peace of mind than this unprofessional customer service of Liberty Mutual

I am not too happy with Liberty Mutual. They are ripping people off. Not a good place for car insurance Or house on anything. They ripped my family off & right by Christmas too so my little ones can not get a good Christmas cause of them.

I went online to pay house & truck insurance like I do every month but this time Nov 20 2022 it wasn't showing on my acct. I was paying every month without knowing payment wasn't being accepted. I received a $150 credit from them on July 11th, 2022. I called them. My car insurance was paid up they said. I didn't know why so I also asked about the house & truck insurance and they said it was paid for that month but would be due the following month. All 3 were to be on one bill when I set this up in Feb but they said it couldn't until car insurance was done with its contract so I have been paying 2 bills with one on automatic payments.

Please record your interactions with ANY of their employees. They will lie to get you to sign with them. Later, they will increase the premiums and claim they have no record of conversations they had with you. Claim they fixed a problem only to say they never heard of it. Not good people.

They promise to help you until you want new parts, used in the repair process of your car. They Bully you using letters to intimidate, and cohesive you into going to the cheapest shops, then they only allow a small percentage of coverage to get the right job done, this is after, their policyholder hit You with their vehicle. You're the Victim, and you're treated like a prison inmate. They are dishonest, unethical, and disrespectful. It takes 30 days to get a simple 1,600.00 and the process is messy. Liberty Mutual is not a company to will stay in business for long. They do not have a value, respect, dignity, or integrity in their company and employee ethics.

Safeco Liberty is attempting to steal over $2,000 from my family by devaluing our vehicle. I am a Gulf War Service-Connected Disabled Veteran and recently diagnosed with a VERY rare lymphoma due to chemical exposure during my service. The last problem my family needs is entering conflict, fighting an "American" business. Safeco-Liberty Insurance, is a dishonorable "American" company. Two months ago, my wife was involved in a collision in our 2007 BMW 328Xi. It was the other driver's fault, Liberty deemed our vehicle a total loss and their insurance adjustor (de)valued our BMW, which had 190,000 miles and great condition, at only $4,155. So, we went through the other driver's insurance, who appraised it at $5100. That's almost a $1,000 difference!

I was a victim of an accident where the other party admitted fault. Decided that did not want to sue because the insurance stated they would fix my car at any given auto shop. At the very start of the claim, Safeco/Liberty Mutual was very distant and not at all communicative with me about the process. I had to initialize everything with everyone in the process except the auto shop was impossible to get in touch with. Finally a month or more later I was able to get my car in the shop and they helped me to even get a rental car for work. I live paycheck to paycheck in these hard times and need a car for work every day.

I started to feel our $8000+ auto policy was really high. I called and they wouldn't budge. With a 20 year old car on it we asked to reprice without the car and it went higher. So I called 4 other companies and ALL were in the $2000 a year range (within $100). So basically we have been policy holders for auto since 2007, 15 years. (And home and used to have boats, 2nd home and an umbrella policy). So cannot tell but seems like we have been paying $6000 extra for at least 5 years maybe longer. SHOP SHOP SHOP every year because we became complacent and never looked around again til now. Prices for our other insurance was quoted much less as well.

Both Maria and Belinda were awesome while helping my wife and I choose the correct amount of insurance while living on a fixed income. Switching to Liberty Mutual dropped my insurance cost by nearly 40%. I would highly recommend reviewing your insurance cost as not all companies are concerned about your financial situation. Paying for Insurance during today’s high cost of living is very difficult to do but you're glad you have it, if God forbid, you ever need it. Check out Liberty Mutual if you don’t already have it.

I have been a customer of Liberty Mutual for over 7 years and have never had to file a claim. Recently I was involved in an auto accident where my vehicle was struck from behind by another car. Patrick ** was my assigned claims representative. I cannot stress enough what an absolute horrible job he did as well as his supervisor Christopher ** in handling my claim. Initially absolutely no contact involving answering questions with the involvement of my claim. Once contact was made after multiple calls & emails made by me reaching out over and over, so much time spent on my part just to get some clarification. It felt like I was just missed accidentally, but I wasn't, the initial conversation ended with "We understand, WE apologize, and We will make it right and take care of YOU.". They did not at all and I have yet to still receive a check from them involving my deductible.

I should have gathered how awful this company was by the simple fact that they use an Emu for all of their commercials. I've never had an organization work SO HARD to lose business. After providing all the documents asked of me, they refused to take something off the account that was their error. Admittedly their error. When I pointed out that it was their error, they ignored me.

I helped a friend acquire a vehicle and put my name on a loan and they happen to get into an accident with a deer and totaled said car they were using Liberty Mutual as their insurance provider and I told them to park the car at my house so I could look at it too and find out what they're going to offer for the vehicle coz I might be interested in keeping it since I was on the title and the lien holder on it. Instead they decided to trespass on my property and take that car without permission that I have the title for and now they're trying to tell me where that car is located is none of my business, how I'm going to get it back is none of my business and they still haven't paid me my friend or my bank who financed the car a nickel for it but yet it's in their possession. I'm feeling a whole lot of legal gray areas and I'm about to lawyer up on them. I hope they enjoy paying out lawsuits

LM take care of my vehicle. I crashed my car twice and I don't have any issue. They take care of everything even my car rental while waiting for my vehicle to get fixed. The customer service is easy to talk. Happy with our INSURANCE COMPANY.

I had my auto and home insurance with Liberty Mutual for over 10 years. When for the first time I filed a claim they increased my premiums almost double what I was paying for. I decided to go to another insurance company and I'm glad I did. No loyalty with Liberty Insurance.

My experience with customer service and getting a hold of my broker have been terrible. I purchase business insurance with Liberty Mutual, But since then can not get a hold of my Broker. I have reached out to him 5 times with no response over 4 weeks. I also wanted to access my portal with liberty Mutual and can not get an email confirmation from them.

Horrible customer service. Broken process. They transfer you from one department to another and nothing gets resolved. Rarely do you get someone helpful over the phone. Also, after a total loss, they kept charging me, and 2 months later when I questioned them to refund that they said it was my duty to cancel my policy after a total loss. So they want you to keep paying for insurance on a stolen/total loss vehicle. That is ridiculous. Stay away from this company. It's only easy to hire the policy, after that your life will be hell.

My policy was cancelled without my knowledge, after being renewed. I was driving around thinking I was covered, until they sent me an email a few weeks ago. Also, I had a car accident in which my car was totaled. The remainder of my car supposed to had been paid off. I added that feature on to my plan. It actually wasn’t paid off. The claims agent took it upon herself to change the numbers, never stating that my car balance wouldn’t be paid off. The remainder balance is now on my credit. Putting me in more debt, as I’ve had this over priced car insurance during a pandemic, while unemployed.

I had an auto policy through Liberty Mutual. In the middle of the coverage period I started a new job. I was out of work for 5 months. I was on the verge of my policy lapsing. I called LM and spoke with a rep. I asked him to give me the exact date my policy would cancel. The rep was very accommodating and provided me the information. I got paid the day before it would cancel. I go into my account the next morning to make the payment and it was cancelled. I was given the incorrect info by the rep. At the end of the day, it was my fault it cancelled.

I was insured L.M.I, for 16 mo. When I first got my policy I put 276.00 down for full coverage on 2018 VW Beetle. I thought that was Great, the agent was very informative and took the time to explain the policy. 139.00 mo. And it should go down in a year. When insurance companies were mandated to give Covid 19 Rebate I wasn't never notified by email or phone so I call to inquire about the refund. I was told, "It's over." I asked the agent, "Was the refund for All Liberty Mutual Customers?" He said, "Yes. They were notified." I said, "Well I wasn't." He told me I would probably get a lower Bill.

They sent me a check for 5500 for my totaled out truck when the skirted flatbed alone is worth that much. Truck is worth at minimum 18,500. Now I have to do a whole bunch of extra work to prove the worth of my vehicle then maybe they'll send me more. Better yet it took them 2 months to pay the little bit they did and I've had another claim open for around 6 months. They have ton the car in still no payment.

They're shady. I called them on 10/25 to get auto and homeowner policies. I specifically told them NOT to start the policies until 11/13. After viewing my accounts online, the effective day for one of the policies didn't start on 11/13, it started on 10/25. Also, they told me that it won't be drafted from my checking account until 11/13, but they charged me on that day! One was for $305.50 and another was $1,646. I called them to ask for the refund. Before getting off the phone, they said that it was processed. A couple of days went by and I still didn't see my money. So, I gave them a call. They said they had no record of it. At this point, I've decided to cancel both policies. Today is 11/3 and I still haven't received my money back yet. What I've learned from this experience is that I'll never pay anyone using my checking account anymore!!!

I needed to trim my budget so I got an auto quote from Geico that was $50 less than I was paying LM. I switched to Geico. They are trying to Bill me for a month that they did NOT cover my vehicle. They sent the bill to a collection agency. Of course I am denying the debt. Get over it LB. I went to another provider I could afford.

They extend claims processing till the very last date allowed by state law. If your state allows them 30 days to open the claim, they will take 30 days. If they have 45 days to pay after the claim is opened, they will wait 45 days to pay. If you want your claims processed in a timely fashion or that of the person you hit, so you don't have a lawsuit filed against you, select another carrier.

Liberty mutual is a fraud and a scammer insurance company. That's the best way I can put it. My girlfriend met in an accident on September 3, 2021. We both spoke to the adjuster that day. Today is October the 16, 2021. All now we have not heard from him back. She got a rental from Enterprise and they took it back from her because Liberty stop paying for it. We live in Connecticut and go to work in New York. What Liberty want us to do. Walk to work. My girlfriend is a EMT. Anyhow after calling Liberty mutual every day it's a different story all over, they say they would call you back but that never happens.

My wife hit large pothole that caused severe damage to both right side wheels and suspension. Took to dealership service department for estimate. >$7,000 in damages. Reported incident to L.M Auto Claims dept. Sent detailed report from dealership. L.M sent check for $753 for refurbished wheels and 2 tires. Called Claims to correct shortage and policy states parts will be OEM. LM Claims dept told me not all parts on quote from dealership were needed and closed claim. I had them reopen and insisted they pay for all repairs listed by dealership for damaged/bent suspension and wanted OEM wheels, not refurbished. They stated that my policy had a clause that allowed them to use the refurbished wheels and their claims agent didn't see any additional damages. The agent never went to dealership to inspect.

Why NOT to take your business to Liberty Mutual Insurance:

So I have had my first claims with Liberty Mutual, what a nightmare with the claims department. I had spoken to 5 people in the claims department and zero resolutions and more of victim shaming. I was a victim in a horrible accident and Liberty Mutual is my insurance company. I have spent more than my deductible and I filed for reimbursement and I was told that I might be able to write that off on my taxes. The claims department has screwed up from the beginning by filing a abandon vehicle and kept my truck in private impound for 2 weeks. While my truck was in impound the so called adjuster sent my a fake estimate. This is a horrible company. I filed a complaint with the Arizona Department of Insurance.

I was on a hit and run in February 2021. The driver was renting a car via TURO app. As Liberty Mutual was responsible they are not fixing my broken car. It’s been seven months and my adjuster is not answering my calls. I have a All State insurance and my adjuster is trying to reach out to liberty mutual adjuster and the adjuster is still not answering the calls. I have evidences. It hurts to see my car like that every time I drive.

Our vehicle broke down on the outskirts of town around 7pm. We called Liberty roadside assistance to get a tow. We were on the phone for 45 minutes. We told the person that we could get a ride home, and come back in the morning if it was easier since she seemed to be having trouble pinpointing our exact location & it was getting dark. She said we could make an appointment to meet the tow truck in the morning. She asked, "What time do you want them to be there?" We said 7:00 a.m. would be great! She said that was available. "I will set it up, and the tow truck will be there between 7 and 730."

I guess all insurance companies are great if you never ever have to file a claim! Liberty Mutual, oops! I mean Safeco is the absolute worst insurance company on the planet! Stop throwing your policy premium payments into this Massive Black Hole! Cut your losses and get out! Before it’s too late!

Liberty Mutual has one single goal and that is to make money. They do not care for their customers who they sell policies and earn premiums. The company when faced with paying uses the tactic of delay, defer and defend. My situation is not unique and Google them under bad faith. They are a large insurance company that spends a lot of money on advertisements that have no truth to them. When you google Liberty Mutual you will find that they do not treat their policy holders well when there is a claim and become adversarial. My situation was terrible and is a nightmare. As such if you pick Liberty Mutual then you are risking not being taken care of when or if they are needed. Adjusters misrepresent facts and make false allegations to minimize the amount they will pay on the claim.

When you have a claim you will find out how bad this company really is. They farm you off to a company called Servco who are loss adjusters and things go downhill rapidly from there. They also have a 1 star review and that should tell you everything you need to know.

Liberty's current advertising slogan is basically a scam. Several times during any day, it states "ONLY PAY FOR WHAT YOU NEED" while it's illegal for any insurance company to sell a coverage the customer doesn't want. In my opinion, the commercial violates the truth in advertising law that states, when consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. I don't know if anything can be done, but consumers should be made aware of this, especially if they're planning on purchasing insurance from Liberty because of the slogan and believe that Liberty is the only company that does this. Thanks.

I'll try to make this as simple as possible... I was a Liberty Mutual customer for 13 years. My auto insurance had slowly risen for three vehicles and two trailers to almost $7,000 a yr. I finally got up off my butt and did some research I got the same exact coverage from Arbella and saved over$ 2,600 a year. I can only imagine how long I've been taking this beating. I never really had looked into it because I had been under the impression, as a long time, well-paying customer, I would be appreciated .there was no way it could be any other way... I was wrong and I'm deeply disappointed. Don't bother with them... If they don't take advantage of you today they will eventually when you're not looking and don't expect it... And the new unaffiliated agent who found me that insurance said he sees that all the time with Liberty Mutual. So there you go do you need to really hear any more?

The commercials for this company are more than stupid. No point to them, absolutely no humor, not cute in the least, not even close to funny. PLEASE PLEASE PLEASE PLEASE STOP WASTING MONEY ON THE STUPIDEST COMMERCIALS!!! Please.

Liberty Mutual added my grandchild to my policy without my authorization. They charged my bank account $685 for one month of coverage when she got her learners permit at age 17. This same coverage (young adults with learners permits) is offered free by many other insurance companies. I reported them to the Texas Insurance Commission.

Got our car stolen and retrieved one day later. Weeks and weeks later still waiting on Liberty Mutual to approve repairs. Liberty Mutual "specialist" will not return phone calls, texts, or emails. The repair total is only 2800. We pay over 900/mo in premiums for our vehicles. Liberty Mutual has no problem taking this kind of money but when asked to provide a simple approval you get nothing.

I filed a claim on a loss of of 7000.00 dollars. For parts, engine, Labor from the shop. I thought after my monthly payments for over 5 years for a special coverage that they would at least cover the parts like fuel, gaskets, shop supplies would be covered. THEY ARE NOT AFTER PAYING 1600.00 A YEAR. After 3 agents and tossed around to these agents I still had to keep on them to complete the claim. WOW. I cancelled. First time shame on me. There will not be a second time. Be warned. It's your money not theirs.

I called to cancel my insurance on the 16th. Was told they already took my payment on the 15th. Which was a lie they didn't take it till the 19th. I was also told on the 16th it would take 3 to 5 days to get my money back. Now it's the 26 and I am being told it will be back into my account on the 29th or May 3rd to get my money back. Which I really need to buy medicine that I have to take. They don't care. I had a lady in the resolution department hang up on me today after my 4th call. Also they took out 324.29 on the 19th after I told them to cancel it but will only refund 206.18. I am being told it costed me 118.11 for 10 days of insurance. Unless you want to be screwed over don't get insurance thru Liberty Mutual ever.

It’s really breaks my heart to write this review. I told everyone I know about Liberty Mutual. In the beginning, I was happy with the company. I had a accident in December of 2020. I still paid my insurance. On March of 2021 I was .75 cent short of my full payment and to my surprise. The company canceled my policy. From December to March I was driving rentals until I saved up money to get a new car. I even picked up a third job to make sure during this pandemic so my income would cover all bills. To my surprise my policy was canceled because I was .75 cent short. I can believe this company has done this.

I switched to another insurance company and LM is charging me $737.01 saying they covered me Without My Permission through Covid. This is a scam I was covered by another company and even if I wasn’t I NEVER ASKED THIS COMPANY TO COVER ME. Please make people aware of this insurance scam!!

Updated on 12/13/2021: Update - l contacted corporate Saturday the 8th and left a lengthy voicemail. At the end of the call they had till Friday. I got a call from some lady named Mara who had no clue and insisted we only called to set up a tow on the 5th. I had names and phone records to prove otherwise. The 5th was stuck in her head so l just had to end the call. She was mad because l told on everyone. The president called me apologizing and repeating ”l assure you we strive to make our customers happy.” l am not one of their customers and his customers is happy because they got their car fixed. Long story short-She got a new front end and the car was done yesterday. l just fixed the TT myself. I hope to never have to deal with them again and l told them that.

Liberty Mutual tried to charge me $2,300+ to insure my two autos. Last year they charged me around $1,500. The autos are both a year older now. The Hartford insured both autos for $900 for a year, the same term as Liberty Biberty. They should change the commercials to, "OVERpay for what you need."

I have been with Liberty Mutual for my home and auto insurance for many years and have had no issues with them as an insurance provider. That being said I recently just switched to another company out of necessity as the new company was much cheaper for my new car. I then learned that Liberty Mutual charges you a penalty for leaving a policy “early” and on top of that they leave you no way to pay that penalty online once the account is closed. I was paid ahead and they claim I owe them money due to the penalty. With so many insurance companies out there is no need to deal with this. Please be aware of this upfront when researching companies.

The price is amazing and so much cheaper than the national leader with the same services. The customer service has been absolutely outstanding and the service is seamlessly integrated with Liberty Mutual's repair shops and adjusters.

I saw the potential for savings in the Right Track Program. That's why I signed up for it. Even after seeing many reviews that stated it was "impossible" to get a good score, I thought that maybe these people were being dramatic. They say the program will result in you getting a guaranteed 5% discount, up to 30% depending on the results of your 90-day program. I ended up with a 7%. During the program you can view every trip and it gives you a score using four different face expressions. I was thinking that if I can focus on receiving a good score on a majority of my trips during the program that I will ultimately see my savings increase periodically and have a decent savings by the end.

Their policies are decent and the prices are too. In my area they’re cheaper than a lot of other insurance companies. They really do let you choose different types for your various needs such as boats and other vehicles. They were also wonderful during the pandemic of 2020.

Great rate for their homeowners. Cars another story. I am paying $400.00 less a month than I was paying them. That's a HUGE drop. I was paying them over $700.00 every month. Every company I got a quote from was literally $100s of dollars less than I was paying.

Rates constantly going up, customer service is poor. Made no effort to retain when leaving. I would not recommend even with initial teaser rates. Additionally was hit by vehicle in parking lot, would not honor claim.

I have been paying 100 dollars for over a few years. I am not impressed with the fact that it doesn't matter if I have 1 car or 20 cars. I would think that the less cars you have it would be cheaper. I guess they get us no matter what because it's the law to have it.

We have used Liberty Mutual for the past 4 years and they have been nothing less than excellent. Their customer service representatives are knowledgeable, always with a wonderful demeanor, responsive to the issues I have called about, and most of all the listen. Without exception, when I hang up, I know that the situation has been resolved. I never have had to make a followup call.

I would give them a 0 if I could. Liberty Mutual as a whole is complete trash. Once you sign the line don't expect sales rep to answer any questions. Expect them to give you nothing but problems during your time with them. If you cancel they will charge you a fee for canceling and tell you it's "State requirement" when you can research and see it is not a NC law and when you speak to resolution specialist in this case Ryan, when you tell him it is not a state requirement he gets flustered and says, "Well um, maybe it's uhh liberty mutual then. I'll just have the manager call you."

I was told that I would save with the 90 day RightTrack System. I was NOT told that the 10% discount would be removed, and I would be paying more instead of less by $86 dollars. (I should have saved $100.) I am sick of big business screwing people out of money, and YOU PEOPLE ARE NO BETTER. PUT MY 10% BACK ON AND BE HONEST FOR ONCE. This is why we are planning to move to a different country. I did everything right, I have almost 20 plus years of a perfect record, and you people still screwed me.

I tried my best to keep my policy with them. But after countless times with them making errors on my policy payments. I went through 4 months of approximately 8 people to locate forms I had signed and submitted to them. The last straw is an unauthorized charge from my debit. They acknowledge I had cancelled automatic withdrawals but claims they have no records or documentation. Additionally, is it normal for car insurance to increase $99 after receiving 1 misdemeanor traffic ticket?.. Well they did.. Needless to say, I am very actively seeking another car insurance company.

I was offered a check for my inconvenience that their customer caused me which I thought was nice and even made me think about changing insurance companies. Then it took at least 2 weeks for the auto shop and Liberty Mutual to agree on the price to fix my vehicle after it was in the shop. I did have a rental car but I took out insurance because I thought it would be 5 days and I have a deductible. It took 23 days to get my car back. The biggest problem was not getting calls about the problem and not being able to get ahold of the adjuster. So needless to say, I won’t be a new customer!

The agent I was directed to was extremely pushy on selling rent insurance (I had to say no THREE times). He then went on pushing for lower liability coverage (which is against consumer's benefit). He ended up giving me a quote that was 30$/month higher than the internet quote. I ended up getting GEICO which was 60% cheaper than the Liberty mutual for comparable coverage.

Customer service is always easily reachable. I use the phone or email. They are helpful with accidents. One time my husband had someone rear end him on the highway. We tried to get the other person's insurance cover, but was always a delay. Thus kept us waiting to get the vehicle fixed. Liberty Mutual had us go ahead and fix the vehicle, they took care of the bill and went after the other insurance company afterwards. One slight negative is whenever we make an adjustment on the car insurance we get new insurance cards mailed out whether or not they are needed, I think just adds to the cost of the insurance. They offer many ways to pay the bill.

I called for roadside assistance covered on my policy. After an hours wait between being on hold with only ONE answer to many calls, the person who came out did not have the key to change my tire and the whole process started without any answer to many long waits on the line for an operator. Texts were sent in the meantime asking if I still needed help; assuring me that someone would be by in a half hour; and with the same roadside assistance number with no answer.

There is no perfect car or homeowners insurance company, but I have been totally pleased with Liberty Mutual the last 20 years. Easily approachable, quick response and adjusters if needed for a claim, with quick claim payments. Received a rebate due to Covid, but most car insurance companies are doing the same.

I was first attracted to them with their monthly price and accident forgiveness. I was a little irritated when they raised my rates a little even though I'd had no accidents. Then, when I had damage to my car and needed them, I found out just how amazing they are. The true measure of an insurance company is what happens when you actually need coverage. They were incredibly fast, communicated regularly, let me pick my own shop, and never questioned the bill when my shop increased the price twice. They were fantastic. As a result, I will stay with them and not even shop around.

When I was having trouble getting insurance after my former company doubled my auto rates due to a previous high claim, Liberty Mutual unlike all the others I checked, gave me a very good rate for auto, homeowners, motorcycle, and ATV coverage. I highly recommend.

Very reasonable priced. Lots of discounts and great customer service. Friendly people. I feel they went out of their way to help give me the best prices and discounts. They were 140$ cheaper than anywhere else I looked. Recommend to everyone.

I got this insurance because I could do payroll deduction and they offered employee discount. Turns out the rates are higher than other carriers I have had, but I’d be good with that if the customer service was great. Nope. I was in an accident and when I tried to file claim, no luck. It took months to get a claim started and lots of frustration. I was told I should have filed with the other person’s insurance instead of mine - months after I tried starting the process. Your insurance company should be there to help, not hinder.

Was hit by drunk driver, rt 6, mass. LM was his insurance. They were terrible about covering my wife's injuries and damages. The jerk was loaded in ambulance with my wife and he reeked of alcohol! He should have been charged as well as DL removed.

The customer service agents are respectful and responsive. I received an unexpected COVID-19 deposit. I like their bundle and save deals, employment discounts and accident forgiveness has been helpful.

I left Liberty Mutual because when I got a newer car, they tried to charge me double for full coverage. I found a new company, and switched. I still had a balance.. No problem. I let them know that because of covid-19, I would only be able to make payments in small increments due to losing my job. 20 days later, they tried to send me to collections after they told me I was okay to make small payments. The fact that they are penalizing people in the middle of a pandemic is horrible. Shame on them. After I said this, they decided to work with me. Wow, that's just wrong.

When I called Liberty Mutual to inquire about auto insurance they informed me I would need to put a tracker in my car to track my driving. I told them I was not interested as I had just done this with Progressive and it was a nightmare and a big bait and switch. The agent assured me that my policy would not go up, that I was being charged the maximum amount now and that it could only go down if my driving was good. At the end of the 3 months I showed a savings of $138 but my policy went up. When I called they said yes it went up and what I was originally told was not true. I literally asked him 4 times to ensure what he was telling me was correct. Again, bait and switch.

We added the fourth vehicle for them to mess up our quote and also keep changing my policy without my consent. And also had to call several times and babysit my policy over 60 phone calls so I finally left them. Has always had payment come out directly and now they tell me my policy is not paid in full. They want 148.00 more. These people can't be trusted and the Right track program is a mess. The app doesn't work and you wait forever on the phone with these people.

Liberty Mutual charged me literally double GEICO for identical state minimum coverage. Talking about ~$1,250 vs $603. Real numbers. Terrible rates, terrible company. They also try to sneak coverage that you don’t want (even when I specifically asked for state minimum, they included waivable coverages that put my premium up to $1,700 before I called again to remove them). Just forget Liberty Mutual. They have terrible rates.

We received a personal invitation through our bank Credit union for a discount, we asked for the exact same coverage we had, the insurance agent then looked at or previous policy and then gave us a quote! We also used the in car detectors for 3 months. The entire time believing we had the same coverage. They did give us a discount! But come to find out the coverage was not at all the same! They had removed our compensation! Of course policies are hard for the regular person so even looking it over did not notice until we needed a windshield. Never in our lives did we not have compensation we know the value of it! Never have I switched insurance and not had the agent look up previous and go from that. Don’t trust them! We are so disgusted, replacing our car and shortly after will be needing collision on both but we certainly will not do business with Liberty! Beware everybody!!!

I used to pay less than $100.00 a month then renewing this year it went up 300%. I called them and this ** hang up on me. No changes and everything like accident. Why is that? I called several times but seems keep trying to raise my premium. I totally don’t get.

I was insured with Liberty and after they kept raising my rates claiming I was in a high rate zip code. I decided to shop around. I ended up finding three other options with lower rates and the same coverage. I had policies for 4 vehicles, home, a quad and side by side that I wanted to cancel. I started my new insurance and filled out paperwork to cancel my policy with Liberty starting the day my new insurance began. No problems right!

I have had both home and auto with Liberty Mutual for years and in the past 10 years have had nothing but bad experiences. I have only stuck around because I have a good relationship with my agent. (Kathy **) First was a two-year property damage claim that was denied. Of course premiums continue to rise even with no claims and no accidents or tickets, then during this descent pandemic, my wife who is a front line health care worker, had a rock hit her windshield. Previously this was a covered repair at no cost. This time however I was shuffled around and even told by their partner with Safelite that there was a possibility this could be covered considering what my wife does.

A long time ago I had their car insurance. Got into a minor accident and they cancelled the car policy. They will not save you as that lame commercial with the bird that looks like animal cruelty. They will harm your car insurance just like that menacing bird appears to always doing that looks abused and forced to do the commercial. They say some of the bird is fake but it is as fake as them giving you reliable car insurance!

I cancel my insurance with Liberty Miriam since they changed my coverage and when I realized that they told me they didn’t changed it. Went to a cooperative that was giving much better premium for the coverage that I was looking for. Then they charged me almost three hundred dollars on cancellation fee. They are a ripped off- do not recommend them at all. They have higher premium and bad coverage.

I had a minor accident in June 2019. Both vehicle were stopped in a shopping center, waiting to make a left turn. I backed up a little to avoid the incoming traffic and hit the car behind me. I had no damage on my rear bumper and the other car had no obvious damage, either. I left many voice mails, emails and text message trying to find out the status of the claim and received no replies. Only today, I learned that my auto premium is more than doubled for the coming year. I am very disappointed how Liberty Mutual handled my case and apparently, paid out an inflated damage payment to the other party. Now I have to pay for it in the form of policy premium.

I received a quote online, they had me sign the policy, accepted my payment and two days later they changed my policy at a much higher rate. No one contacted me to discuss the matter. I immediately canceled the policy with them and am now awaiting my refund.

When are the insurance companies going to stop with the showing a low price and getting you all the way to the door only to pull the rug out and hit you with the real price "after they verify your info". Meanwhile now they are pre-filling your app with info that you have no idea where they got it from, yet we are to believe they needed to verify who we are. Come on guys, you've used this trick for years, now it's just annoying and ineffective. Maybe spend some of our money on improving your customer service or something.

I just barely switched to Liberty Mutual from American Family and when signing up I specifically asked about roadside assistance, I was told that it was covered and the services were 100% covered. Yesterday evening after getting back from flying a kite with my 5 year old son, my keys came up completely missing, couldn't find them anywhere & I looked everywhere. So I called roadside assistance to have them come out to have a mobile locksmith make me a key and not only is it very inconvenient to have to do it through their app, I had to call back a 2nd time & speak with customer service agent and he told me I would be covered up to $100 any expense after that I would have to come out of my pocket.

I gave ALL my information and got a quote, and paid for 6 months. 3 days later and after I cancelled with my other company, WHAM, a 184 percent increase!!! Stating the same information I already gave them. I hope I'm able to get my money back, coverage starts in 3 weeks. DO NOT trust the on-line quote!!! They will change it.

Well Back in October of 2019, I was sitting at a light and got rear ended, but the person who hit me said someone hit them and took off. So the person who rear ended me didn't get a ticket. Also my insurance made me file a claim and pay the 1000.00 dollar deductible just to get my car fix and I was just sitting at the red light.. I feel like my insurance company didn't fight for me to get my money back for paying for the out of pocket or nothing. So hey I want a company who has my back.

So I opened up a policy with Liberty Mutual for 5 cars, max coverage and 2 homes. The initial agent quoted me for all 7 items and we decided to go through with it. Then, charged my account with outrageous prices, not even remotely closed to the estimated quotes he had given me. I had told him to send me the final prices BEFORE charging my account because I was still insured with another company. He still charged my account without telling me, I had not signed any documents yet. Then I tried calling, texting and emailing him. I kept asking for me him to explain why those prices, what was I getting coverage for, why did he charge my account when I specifically told him not to do that until he had given me final prices. I had to call the 1800 number in order to get my answers and finally cancel everything, because nobody understood what he had done.

I had auto insurance coverage, got a homeowners quote. I called to inform them of the closing date of homeowners and they went up $300/yr on the rate. Cancelled auto and home to go with another company, and they charged me a fee for cancelling my auto insurance with them. So I was charged for their poor customer service.

I have been as close to a perfect customer as any auto insurance company could expect. I have had no claims or tickets in the past two years. All of a sudden, I get a letter from LM telling me that a person, that doesn't even have my last name, and could live with me (Nexus **) must be on my auto policy. With this they demanded a disclosure letter signed by me or they would automatically put this person on the policy, and charge me! When hearing this, I contacted the Presidential service team and spoke to a Trunience **. As expected, I got nowhere with Ms. ** and even got a very nasty letter telling me what I had to do. In my whole life, I have never been made to feel so small as a customer. Currently, I am in the process of switching. But, I ask: Why should I have to do this?

I am absolutely disappointed and disgusted with this insurance company. First off I was lied to by a customer service representative in regards to the payments and what would be deducted monthly from my account. When I called about this problem once again I was lied to. Of course claiming otherwise. On top of that my bill has gone up every time it was time to renew my policy, with no explanation at all. I had no violations and no changes to my policy but it continues to go to the point it now is up to 145.00 more a month. Avoid this company at all cost or it will cost you a lot more than you know..

My totaled car claim filed in February still being dragged into April without any response on their low appraisal compared to listings in a 200 mile radius. Emails and calls take days to get a response and they just pass you from one person to other. Worst insurance customer service I had in 30 years. A waste of money and they try to pay you wholesale price on the car.

Please avoid this insurance company. These guys do not even pay for valid insurance claim. The adjusters takes more than 15 days to even make decision. It looks like they intentionally, drags the decision and once they make decision they do not even pay for legit claims. They do not deserve even one star. Please stay away from this insurance company if possible.

3/24/2020. The Liberty Web Site & Sales personnel are average. It is the Liberty Mutual claims agents/representatives that I have a problem with. The claims agent that I spoke with was very abrupt and rude, I contacted him by phone 3 times all to no satisfaction. Also he never responded to my voice mail messages. Quite frankly he “passed the buck” every time I did make contact with him. I have filed 2 claims during the past 5 years, neither of which was settled. After talking to other insurance companies I was told that Liberty Mutual should have made an attempt at subrogation to settle my claims.

Paying for Ads more than insurance. What I want the company to tell me is how much of my premium is advertisements and what portion is for car insurance. Put the info on the TV screen at the bottom. Also the Emu ad is way too overbearing and aggravating. I can SAVE YOU is a deceptive lie. I would fire the marketing person who duped the company into paying for a commercial w/o good taste. If this person got a raise then get rid of mgr and save money - then you can have better rates with better coverage.

We've been customers since 2000. We just received a letter stating they will not renew with us. Their reasons were because we used our towing five times this last policy period along with claims made two policy periods ago, one of which was my sons car getting hit in a parking lot while he was inside the mall. Other than towing due to flat tires in Michigan we have had no claims in the past policy period. On top of being a loyal customer for 20 years, they send us this during a worldwide pandemic where people are already stressed out and getting sent home from their jobs. This is how they treat their loyal customers. So as long as you don't use the insurance you pay huge amounts of money for, then by all means sign up with this company. Nothing says we care about our customers quite like a kick to the curb after 20 years.

Very dishonest company, high premiums with 0 coverage, pure stress to deal with at the time when you need an insurance. Claim department will use every trick in the book to screw you and not pay out, they should not be allowed to run a business.

I would give zero stars if it was an option, mind you they showed their true colors immediately. Was quoted given rate. Told of all the perks however I needed to get signed up by midnight to get the following month waived. I was getting renters and auto with this policy. They separated the policy to reflect renters insurance which got the waived month $7 (wow). The auto was due the following month.

It took them 1 month to add my car to the policy. Countless calls with customer service. Moreover they misreported insurance information to DMV NY causing my registration suspension. I received registration and license suspension orders from DMV NY because Liberty Mutual would not electronically report liability insurance correctly. Customer service told me they have a massive backlog and would take them 30 days to report to DMV. Avoid this company. Go elsewhere. Worst experience ever.. This company is a bunch of incompetents.

After being with Liberty Mutual since 2005, I decided to make some changes to my policy. I just added a new driver to my policy who had a 10 years driving outside US. The new driver was 35 year old at the time of getting the new US driver license. Liberty mutual considered this person like a new driver. The customer service representative blamed the government of North Carolina for Liberty Mutual policies:

Buyers Beware…You get Much less than you paid for. Liberty Mutual claims "only pay for what you need" in their advertising. We “needed” and expected a smooth process and fair settlement from our claim. We did not get anything close to it. My wife, daughter and I were victims of a hit & run accident. My wife sustained neck injuries and experienced severe pain and limited physical movement for 3 months. She had to quit her job. She had bouts of intense pain for another 6 months and had to continue medical and chiropractic treatment.

This is a review of Liberty Mutual Insurance Company in general...not necessarily this particular office. Although, no matter which LM office you start with, you pretty much just end up getting pushed to a call center if you ever actually need to use your policy for anything. We've been with Liberty Mutual for almost 10 years and have never had an at-fault claim until 2018 when my teenage son rear-ended a vehicle. Liberty Mutual paid out $8,000 for his used car, which was deemed "totaled".

I was advised that I would receive a "Right Track" device for my vehicles. Depending on your driving habits I was told I would receive up to an additional 20% off of my insurance. I kept getting the run around and never received the devices. I was recently sent an email stating that I am not going to receive the devices and therefore will not receive an additional discount on my insurance.

So I Had Liberty Mutual back in 2016 so I had call in to see what their glass coverage was. Well they classified the call as a claim even though there was no loss, no payout, and it was just a call to compare with the glass service provided by USAA. I tried to have them fix it and got nowhere with them, they just won't listen and I bet you I'm not alone... There must be lots of clients that never got a payout on their claim but as soon as they report it as a claim it start costing you money for many years to come even if the claim/loss never happen. As long as they reported it is already costing you money.

Both my husband and I have perfect driving histories. No accidents, no tickets, no citations, no claims... nothing. So what did Liberty Mutual do last year? Raise my rates by $1100. In the past year we've had zero accidents, zero claims, zero tickets. So what did Liberty Mutual do this year? Raise my rates by $1100. I'm paying almost $5500 per year for a clean driving history. This is insane. If you want to pay out the butt, then this is your place. Otherwise steer clear! The first year you'll get a deal but then they beat you with their rates every following year.

I switched my insurance to get a better rate. Sometimes cheaper rate is not worth the headache. My car was stolen and they treated me like a criminal. After providing everything they asked for like bank records and credit reports, police reports and pictures they told me that my car could not be stolen. I'm not sure of any car that can not be towed or stolen in the US. Don't use a company that you just start hearing about on TV commercials. Can never get a hold of anyone handling your claim even after leaving messages.

I was overpaying for my insurance last 2 years, I got a better price of geico and now I call them to cancel the policy. I was charged $144 on exit of policy and the agent said the money is not going to any state or gov, it's going to Liberty Mutual's profit. Will never recommended. **. Total rip off.

After being a LM auto insurance customer for over 40 years, I switched to a new insurer after realizing how grossly overpriced my policy was. With no accidents in a decade, and one speeding ticket two years ago, my policy cost jumped $2000 in a year (2019). Reluctantly, I called a well-known LM competitor and shockingly discovered, for the exact same coverage, my new policy was literally $3000 a year cheaper. So much for LM taking care of its loyal decades-old customers. Their tv commercials featuring an ostrich are not only misleading and silly, but downright dishonest.

I was shopping for auto insurance last year, paid Liberty Mutual for a month, because at the time I was spending the majority of my income on dental work, and couldn't afford an outlay of cash to pay 6-12 months, as I usually had. Shortly after taking my money, I received an email informing me my yearly rate was adjusted from $409/year to $970/year. Know I'm retired, no accidents, tickets, or any other type mark on my record. I drive less than 500 miles a month. I checked to make sure there wasn't some sort of error made, and was informed that was what they wanted to insure me. At that time I told them they were nuts if they thought I was paying such an inflated rate, and would be buying insurance elsewhere, which was exactly what I did.

Sign up with this company if you feel like eating lemon salad for the rest of your life: rinds and all. SAVE YOURSELF THE HEADACHE FOLKS. GO WITH AN ARBELLA, A GEICO, PROGRESSIVE, ANYTHING IS BETTER THAN THIS SOUR PATCH COMPANY. Want the most unhelpful, dismissive company on the market? Just sign your soul, I mean name away guys on the dotted line, just visit www.libertymutual.com and get 1/2 off rebate to ** because there will be plenty of headaches to go through.

They raised my premium every year for four years. The reason was (because of doing business and the amount of claims have gone up) Maybe they should screen the clients before taking their money and run. BIGGEST DECEIPT IN THE INSURANCE BUSINESS, THEY SHOULD BE SHUT DOWN!

This company will tell you that the policy benefits are as is when you get it and time you open up a claim it is a different story. No claim paid but they will take your money but not no more! I canceled them for good.

I have been insured by Liberty Mutual Insurance company for more than 10 years but it ends now. I discovered last year that they removed the wrong automobile from my policy and I was driving without insurance until it came time for renewal and the ID card was not enclosed for this vehicle. Recently, I needed road side assistance and they never picked up the phone. I had to call someone else which resulted in a $250 towing bill. Liberty Mutual reimbursed me $50 which they deposited to an account that I did not authorize and sent the claim report to my daughters address instead of mine. My other daughter had to contact the company three times to get them to send her policies to her address instead of mine.

I was misled! I switched over to Liberty Mutual for a better rate. Which I got! I was told a price, than told, if I use RightTrack I could save up to 30% MORE on my current rate! I confirmed with a question. “If I didn’t use RightTrack would the price stay the same!” I was told “(YES) No change in current price!” The device was delivered and I decided, I didn’t want to use it! I called customer service and was told if I didn’t use it, my current price would automatically go up! (I was completely misled.)

My insurance bill kept going up every month and I switch to another Insurance Company. They billed me three months after I switch and charge me for it and now my account has been put in collections which has ruined my perfect credit. Please find another Insurance Company.

I had Liberty Mutual in the past. However, when I moved to Florida they said that they couldn't insure my condo. So, I went to AAA and got a great deal for my car and condo. When I had to move back to MA I called liberty mutual and got a quote for $1100. So, I went to AAA in MA and the same coverage for $683. Recently, liberty mutual had a deal for Hyundai owners. I called and gave the woman who I spoke with my Mapfre (from AAA) info. After a few minutes of reviewing liberty's cost she told me she would have to call me back because there was a problem with her computer. I never heard back from her.

I got Liberty Insurance renters and auto insurance in 2014 after being referred to one of their agents by the bank who provided my auto loan. I had no accidents or derogatory marks to my driver's license for the bulk of the time I was with them; however, my premium rose substantially each year and they told me it is because of the state I live in although my vehicle was only getting older. And my family and friends who had other insurance for vehicles in the same state had steady reductions to their rates year after year.

This is a completely dishonest company. You will get a quote, and trust me, you need to read the fine print and DO NOT listen to the salesperson whatsoever. In my case I did not want the drive wise program or whatever they call it. The salesman said, "No problem. Just don't sign that box, it's an extra discount if you do, but no problem if you don't." 3 weeks later, I get an extra bill for $102. I call them to explain what happened, they acknowledge what happened, and basically said they don't care. I take this as basically bait and switch business practices.

If I can give them no stars I would. They are a horrible company. I wish I never ever chose them. They will side rail you at any given time and will ruin your credit on you do not I mean do not go with them. You will regret it. Trust me.

Was a faithful customer of Liberty Mutual for over 30 years, until I got roadside assistance. I had no idea they were considering a roadside assistance an actual at fault claim until they cancelled my policy for too many roadside assistance requests.

Where do you even begin with an insurance company as terrible as Liberty Mutual? I purchased a motorcycle policy which was in effect for A TOTAL OF 9 DAYS. I cancelled the policy because it covered a motorcycle financed by an abusive manchild that I was lucky enough to escape from with my life. My insurance agent, being an insensitive, predatory, absolutely awful agent, had the audacity to call and repeatedly ask me for my abusive ex's phone number (though I immediately told her WHY I cancelled his policies), because she so desperately wanted to sell him her snake oil insurance and make a few dollars off of my misery.

Liberty Mutual is terrible. They have repeatedly been very hard to work with, and commonly will withdraw more money than they should have. Highly do not recommend. They have put me in a bind many times because they cannot seem to get straight with the amount to take out.

They're lucky to even get 1 Star. First 3 months they were charging me for an extra vehicle that I didn't have, then the entire year they were charging me for Homeowner's insurance that I NEVER asked for it. When I was sent my policy, it never showed the Homeowners insurance. I only noticed it when they sent my year renewal. Absolutely absurd to ask someone to take care of you and your policy, only to be taken advantage of. I will NEVER refer or recommend Liberty Mutual to anyone and they will never get mine or my family's business again.

We had auto insurance with them about 3 years ago. I had a work on site accident where a co worker backed into my car. We both were insured by Liberty Mutual and she agreed to pay the damages. Liberty Mutual tried to get out of paying the claim so we switched to Geico. At the time we also had homeowner insurance with them, but we switched this year because they kept going up on their rates every year even when we are claim free.

Their resolution specialist Giulio ** was extremely rude. He would not return email messages. He would open them repeatedly, but refused to reply back. Completely unprofessional behavior. I've never seen an insurance professional flat out refuse to reply to an email message.

I contacted customer services regarding the increase of my renewal in September 2019 and nothing changed on my end, no tickets or accidents. Two cars and homeowners insurance all that was said was things just went up. I questioned them about how to cancel and the person just said to call however make sure you're getting a better rate because we do 12 months policies. I made the renewal payment in October. I contacted customer service again on Nov 5 to advise them to cancel both policies effective Nov 6, when I spoke to someone in the AM I was told NC requires something in writing stating you want to cancel and that I would receive an email.

After two years with Liberty Mutual, three cars, home renters insurance and balloon policy, no tickets or accidents, raised my rate 30 percent. Sent a bill for each policy except auto policy. Just sent new Cards. I thought it seemed shady so I called and was told the area I lived in cost more due to the amount of claims made so basically My excellent driving record rewards me with a bigger bill due to other people and claims they made. I believe liberty mutual was hoping to catch me sleeping and are very dishonest. That’s how their CEO gets his 20 million.

I'm very disappointed with Liberty Mutual's quote department. I called before my renewal date to get a quote and apparently I was given the 2018 Auto quote instead of the 2019 Auto quote. After 4 phone calls to Liberty Mutual I finally admitted that they quoted me incorrectly. Liberty Mutual does not value their customers. I was told that if I have a lower quote from another company that I should go with the other company. Great Customer Service and valuing our business. Liberty Mutual's customer service behavior is unacceptable.

I got a few words to say. Me and my wife file a claim for her Louis Vuitton bag and luggage that got stolen out of the car. They treat us so racist. They showed us no respect. They treated us like dogs like we could afford these things. They want me to send bank information in from 2017 to 2018 to 2019. The adjusters got a very nasty ways. The whole company is a fraud. They holla at me, they use racial and words. They did the most. I need a lawyer so I can get to the press.

Been driving for 55+ years and Liberty Mutual is the worse car insurance I have ever had. As of this writing I am have been waiting 18 weeks for a settlement with no end in sight on our 2018 Hyundai Elantra SEL that was totaled because of a red light runner. The accident occurred June 26, 2019 in Tempe Arizona, and was clearly NOT our fault but Liberty has come up with every excuse not to settle our claim. We and Liberty agreed to hire independent appraisers to settle the dispute. They reached a legal agreement and all parties agreed on an amount.

From the start with Liberty they are less than honest, make deals and don't follow through. I was quoted a price that quickly changed when my bill arrived. The person who signed me up was "fired or quit" which left me with no one to discuss the changes. I paid for 1 year on both mine and my sons' auto policies. I have now received 2 additional charges for what they feel are changes to the original discount offered. I have called them and get difference explanations of this each time.

This insurance company only believes in 2 things. High rates and tough insurance adjuster just in case you're in a accident. Back in june 2018 I was on my way to work with my daughter in the vehicle when all of a sudden a uninsured motorist hit my vehicle head on the expressway going 55 miles a hour. My vehicle was total and my daughter suffered severe injuries which required her to be transported via ambulance. Still shaken by accident I called Liberty Mutual to report the accident.

In trying to change insurance providers I called the credit union who finances my son's car and Liberty Mutual happens to be the preferred provider, and quoted my Son $989/month for them to cover his 2013 Dodge Charger. Mind you his note is only $189! The idiot agent read it off like It was $1.89! I’m like huh? Did I hear you correctly m? And are you serious? He was!! I told him his company was a joke I don’t mind paying more for a number one rated carrier! which they’re not! What a joke. To Geico we go.

I was rear ended back in August by a young man who's covered by Liberty Mutual. I was at a stop sign waiting for traffic when he plowed into me, and I say that because he thought for some reason I had already gone, so when he went to go he hit the gas pretty hard to get into 35 mph traffic. Fine accidents happen except for the fact that I drive for Lyft full time, and my vehicle is my income.

We have been a Liberty Mutual customer for 25 years. They habitually increase rates. Once again, they've raised out rates for 2020. I called, and the customer service representative (Kim) recited the standard response of "everything is going up"---bla, bla, bla, bla. Increased our bundle by $138/year (auto, home, umbrella). Would not do anything to lower rate other than try to take things away (and of course raise deductibles). This is how Liberty Mutual treats 25 year loyal customers, with no claims. We have decided to ditch Liberty and go with another carrier.

I participated in the safe driving thing with Liberty Mutual during this 90-day period, I rarely drove my car anywhere because I had a double hip replacement. After the 90 days was over I got $2 off of my full amount when I was promised 20%, it seems like I was punished for not driving my car instead of how well or safe I drove.

Liberty Mutual cancelled me for what what they claim was lack of payment. I paid them by check, which they cashed on July 15th, I have the cancelled check from my bank. They cancelled me on July 23rd. Causing me to pay $1000 in fees to the DMV in Nevada (where I live). I have paid them on time for years. Oddly in June (the month before) I had two roadside assistance claims. Coincidence?? I will never have them as my insurance company again!

My 2014 Nissan PU was struck by lightning. Was towed to a Nissan dealer for repairs. The LM claims adjuster does not respond to voice mails and LM doesn't send main and supplement checks for repairs to the correct address. The repair shop waits days for the adjuster to approve supplementary repairs. So far, my truck has been in the shop 7 weeks because LM is so slow in the claims process. I am switching car ins. companies as soon as I get my truck back. Don't use Liberty Mutual!

For 3 years I was with Liberty Mutual as a loyal customer and safe driver. Over the course of 3 years, every year the company would raise rates for no apparent reason. The excuses I received were “it’s due to other drivers in your area, other states hit with hurricanes, and etc”. I first of Live in Las Vegas, I’ve always been a safe driver, I have friends who are law Enforcement and when I became Law Enforcement my rates still went up. This company is a utter joke, to find out that they were charging me and others like me who even aren’t Law Enforcement a high rate for other unsafe drivers is ridiculous and wrong. The company hides behind the utter fact that every insurance company does this. I agree to this slightly, but know this isn’t true as I was with 4 other companies prior to Liberty.

I was forcibly involved in an automobile accident with a Liberty Mutual insured driver. After finally being turned over to the "senior claims adjuster" who did not bother becoming familiar with the details of the accident wouldn't answer the phone or return my calls, I received the runaround for 2 months trying to get my car fixed. I write this review as I sit for 4 hours at the auto body repair shop they requested I use and wait on the rental car I was promised would be here waiting on me. I was told by said senior claims adjuster that there was a problem with the request sent to rental company and they never received the reservation.

My family reached out to Liberty Mutual after I noticed a deduction without my authorization for the amount of $403.00. The policy was up for renewal. We have just two new vehicles with no accidents & great driver license records. Monthly payment were $299.00. As a courtesy, Liberty Mutual should advised customers in a timely matter, instead they just take your money, which was unprofessional. Where's the rules of etiquette for this company? My family has been with Liberty Mutual for 20+ years thinking loyalty has some value in this society but apparently not. The Liberty Mutual representative just said sorry Silver State has increased and "nothing" can be done and go shop for auto insurance. It sad that it ended this way. Lili

I was with Liberty for almost 3 yrs. After a light fender bender "922 00" in damages they hiked my rates. Understandable. I continue to pay for over a year then I used 2 tows. Mind you one in one year then another in a different year that I paid for as part of my plan. They sent me a letter stating that due to my accident and having had my vehicles towed twice that they would not be renewing my insurance. Here is the kicker - they then send me a cancellation confirmation via email that states under reason for cancellation dissatisfaction which is a bold LIE!!! I wasn't dissatisfied until receiving the lame excuse for cancellation. Be careful when considering these people. 922.00 and using my plan paid towing twice got me a little over a year of extreme rates followed by them not renewing my coverage.

They have your best interests at heart. They always cover things I am not sure will be covered. Also the premiums remain pretty steady, so I don't have to go looking for a cheaper rate. They also have great customer service.

Tru Stage sponsored with my Credit Union. Option to have 3 mo drive test- very helpful and eye opening. Given a $50.00 Driving Discount plus other discounts on other services. Customer Service agents are helpful and understanding!

Liberty Mutual actually lowered my rates without any input from me; that is refreshing. My only regret is being under insured but rates are higher with other companies I compared so I guess that's on me. But they are making it more affordable and that's on them. :)

I have had Liberty Mutual since 1996. I just canceled my Insurance Auto. When I started with Liberty the people were great. In the last year the company has gone downhill. Customer service complaint means nothing. Just pass you on to another rep. and tell you they will do an audit and call no return calls.

I joined this company because GEICO would not quote me a joint homeowners and auto policy package when I purchased my home. I have enjoyed the service offered but getting a live person on the phone can sometimes be difficult.

Liberty Mutual is more expensive than most of the best companies. They raised my rates and I had to reduce my coverage just to afford it. I have since switched to State Farm and added renters insurance and still pay less. The agent for State Farm is very helpful at a local office which Liberty did not have in my area. Glad I switched.

Their rates are very good compared to other companies. I have compared their rates to many other companies. Customer service is very good. Never had a problem with them. They are easy to deal with and are very helpful.

Liberty Mutual sounds like a good insurance company the first year yes but the second years they raise you up over $130 for no reason whatsoever. Complete rip off. They expect customers not to notice. Well if it’s a $20 increase that something that people won’t notice but $130 that’s ridiculous.

Customer service can be slow and you have to stay on them to get a claim resolved. Follow up phone call are needed and if you don't your claim can be delayed. Other than that I'm happy with my insurance agent. He gets back to me in a timely manner and is always available to answer my questions.

Liberty Mutual advertises accident forgiveness. What a bunch of BS. After being with them for several years, my daughter parked and opened her car door. Another car hit her door. Despite it being a minor accident and she wasn't even moving, LM would not renew our policy. I guess they only insure drivers who haven't had any accidents ever.

Excellent customer service and timely response time and action where needed. And the price is right...I have my auto and homeowner's insurance bundled together. With access from my computer or cell phone I'm always able to reach my agent on the spot.

They do a good job--they process endorsement quickly, advance notice of payments, and if there is storms in our area they asked we have claim to report. Handle claims quickly and follow-up asking if there are any question or repair undone. They are available 24-7 and that is important. We are in our third year with them and will be staying.

This has been the WORST experience in MY LIFE just trying to get a windshield replaced! Liberty Mutual gave me a time of over a week to get it replaced then when I called other windshield co to get it done faster, as Liberty Mutual told me I can have it done ANYWHERE! BUT what they don't tell you is they have to have someone come look at the windshield first!

I came to be a member of the Liberty Mutual family years ago. I had a previous insurance company that increase my policy due to my wife bad driving whom was on my policy. After learning of the increase I contacted Liberty Mutual and was given a great rate for the family. I have made a claim on my insurance company and they were very helpful in the process and finalizing the process. I feel they truly have done a great job for me.

I have been with Liberty Mutual since 2017 and they ripped me off for having one speeding ticket and no driving history in US. Since then I never got a ticket and no violations, gained driving experience and history in US without any accident but they kept increasing my premium year on year and this year they made it from 250 to 286 to 320 now, per month. When questioned it, the stupid response I got is that the number of vehicles are increasing on road...wtf...(then the premium received by insurance companies also increases), such a BS reasoning by their rep. I tried staying with them if they revise my rates but it was only going upwards according to their ridiculous calculation lol. Then, GEICO gave me the policy last month for 150, yes 150 per month. Stay away from Liberty as they hang up while on call a lot and sketchy as** company. Insurance business on the whole is a mess. Thanks for reading.

Liberty Mutual is easy to switch to with competitive rates and excellent online portal. HOWEVER, you have to watch every email from them, as a couple times each year, I will get a notice that my automatic monthly payment is DOUBLING. I have to call them each time and work through why they are increasing my rates. Each time, I have to sign up for something additional or correct a mistake in their system. If I don't catch that 15 days in advance of when the automatic draft is occurring, they enforce a higher payment for that month. The last time this happened, even though they said they couldn't do it, when I threatened to remove automatic draft and deny that month's payment, they changed it back to the lower payment.

I am a auto repair shop and had liberty business insurance for 2 years. I was wrongfully sued for $30000. I immediately tried to inform liberty of suit and date of trial. The representative I talked to over dozen times gave me endless runaround. They gave me zero support or advice. I went to court alone. They wouldn’t help me at all. I was paying them $19000 dollars a year and I feel they basically stole my money. I have had auto repair shop for over 20 years and never been sued before. I have a Yelp rating of 4.8. Liberty insurance is total RiPOFF. The worst experience of my life. During this very stressful ordeal liberty mutual sends me a letter they no longer provide business insurance. Every time I see their BS commercials on tv it gets me upset again. I can’t explained the how much I dislike them and how horrible a company they are. Thanks for letting me vent Bill.

So, they might give you a quote surprising you. You insert your traffic violations and all, and they give you the quote. You think to yourself, "Oh wow, it's a lot lower than I would've thought." "They really do save you money." But this is where they 'GET YOU'. Your first payment goes through, and then the next day you get an email saying your premium has gone up. If you have more than 2 traffic violations expect your premium to go up by $2,000.00. 4 or more traffic violations and you can see your premium going up more than $3,000.00. There is a reason this company has a one star. And it's for their BS premiums after the fact that you already received a quote. You will be paying more for insurance than a monthly car payment after they run a nail through you.

LM offers roadside assistance. It is now 6:50 PM. I have been waiting since 3:08. I am located in Atlanta, on a major thoroughfare. Going on 4 hours. It's 100 degrees outside. I called several times, they say 40 mins, "do you want us to call someone else and start the 90 mins again." No I do not. 40 mins though has become 2 hours. Don't waste your $$. Today's date is 8/12/2019.

Yeah I was using the RightTrack program for your about 20 days. It's up to savings was up to $304 and then it dropped me down to $197 when I wasn't even using the vehicle. They said that there was some sort of event that occurred even though one wasn't logged. I made a 2 mile trip the device did not connect with GPS. All they could say is maybe this maybe that I don't drive it enough etcetera. Really have to drive my vehicle more to get a discount, thus increasing the chances of an accident. I just told him to send me an envelope and send it back. In my opinion it all seems like a scam.

I was given a non-renewal notice after two minor incidents that was less than a $2,000.00 payout, after my deductibles. Why do we have insurance if we can't use it without fear of being dropped? I would expect a rate increase, but a non-renewal?

I’ve had LM for over 4 years. File a claim for my house one winter and my insurance went to over $9000. Just like that. They keep raising your insurance if you file any claim to try to get back what they paid. I called to inform them that I was going to terminate my insurance if they didn’t reduce it but they didn’t do anything to lower it. The agent just said she understood why I would want to switch to another company.

Before I switch to Liberty Mutual I had insurance that was going down a few dollars a year. I switch to Liberty Mutual saved myself about $110 a year. I've been with them around five years. My insurance is gone up from $1,200 a year now 2064 a year. Up $850 in 5 years and for no reason. Just increase every year. In five years I've put barely 40,000 miles on my truck since I've been with this insurance company but they ring me out I wish I had stayed with my old Insurance Company. Their rate increases are a rip-off. I'm 62. Go nowhere. If I'd stayed with my old insurance company I'd be saving $700 a year at least.

I had Liberty insurance for years now and when it comes the time we had our vehicle totaled Liberty company now is showing the real face of evil. My car was totaled and the other party is 100% responsible for the loss, however, Liberty company adjuster Porsche ** is making unfair settlement. I believe she is negotiating in bad faith. She forgot that she is responsible under the law to make a good faith offer of settlement. I will be taking my case to the state insurance department and will switch to another insurance provider.

Adjuster is saying all damage was previous, also claims that grasshopper splatter is paint exchange. I have a suggestion for L/M. Maybe they should start drug testing their employees. Cut us a low ball estimate that will not pay for parts, so all labor cost are on me, used to recommend L/M to friends but no longer will do that to anyone.

Had an accident right across the border in Mexico and Liberty Mutual policy stated that they would cover you if you stayed within 25 miles of the border and the trip was less than 10 days. Living close to the border, you usually take daily trips for shopping or food. I asked Liberty if I was covered and they stated that as long as you stayed within 25 miles of the border and it was a trip less than 10 days we would be covered.

LM is way more expensive than other companies. (I have Geico now) My driving record is perfect and I found out w/ LM I was paying so much more than others I talked to. I didn't even have collision! I tried to call to discuss getting my policy down in cost. If you call too close to closing hours for the call center you will get hung up on and no call back..cool. And they give no options to get policy cost down. The worse experience with them is when they totally screwed up my bill by forwarding a $400+ balance over months after my policy was renewed from before it was, that had already been paid. So $400+ added on top of my current bill balance. They admitted it was their error. Although trying to get it fixed was painful and took days/hours.

I was using Liberty Mutual Insurance l for my 12 years old car. In one day, for no reason, I got the email that the price on my car insurance will be increased (JUST NOTICE): from 180$ per month up to 255$. There are no car accidents on my end, I used to drive the car for 5 years. Right after I got the email, I called the sale department and asked for explanation, they didn’t know why it was increased, but promised to make it as low as 130$ per month. The next day I checked the policy, it was still not updated. The second call to sale person on the next day gave the following information: “The system takes 1 month to update your plan with payments“. Okay, I told myself. After one month nothing changed and the price remained to be the same (no changes in policy and price).

It took me an hour to file a claim with Liberty Mutual. I had to call in five times because I was I hung up on during the call process. I had to continue to give the representatives the same information over and over and would be "disconnected" right before I was given the claim number. I would never receive a call back even after asking at the beginning of every call because I told them my calls keep getting dropped. I am home and have never had poor call quality in my area.

I was reasonably happy with Liberty Mutual's automobile insurance until I received my renewal notice this year. My annual rate was increased from $850 to over $1600 annually over the prior year. I did file one claim in which I backed into another car in a parking lot and did minor bumper damage to that car and none to my car. The total claim paid out was about $850.00. When I spoke to a policy clerk about the doubling of my insurance I was told it was due to the above claim and that this was the reason they re-evaluated my "risk factor". I have had a perfect driving record for over 20 years and no major claims over a lifetime of driving. I am 73 years old and in excellent health. The agent told me it was not possible to review the underwriting rate increase and that all he would do is look and see if I might receive additional policy discounts. There were none available.

Did not cover claimant's properly. Not satisfied with coverage and how claims were handled. **Please move on to another insurance carrier. One that is more reputable. With more solid references and reviews. Please avoid insurance agent Stephen ** at all cost.

We were involved in an accident that was caused by another driver. That company issued a very small check for the repairs of a dent and scrape ($400). We contacted our claims rep asking for help and representation. Claims do not take your call, you have to leave a message, and they call back in 24 hours. we played phone tag for several days. We asked them for representation and support in the accident, because we were not getting proper help from the other insurance company. Our claims adjust was going on vacation and said she would help us as long as we didnt cash the check.

I have been with Liberty Mutual for more than 8 years for my auto and home insurance. I knew their price was higher but I believed they would have better coverage until I had to claim a glass repair for my Mercedes Benz. The quote from the mercedes dealer is high, of course. But Liberty Mutual is only willing to cover for the low price they find on the market. However, if the repair is not done by mercedes dealer, then it will break the warranty from mercedes. As a result, I have to pay most of the repair cost myself. This company is not honest.

I have been a customer with Liberty Mutual for 7 years, with no accidents or violations. Received auto renewal last month and a form letter stating LM was charging me more than our state insurance commission approved. It was over 10 percent increase. When I questioned the company no one at LM could tell me why. The best excuse I received was, "There are more people in your area and more claims are being paid out". BTW, I live in a rural community. Cancelled with LM and immediately received 3 other quotes from other insurers: all beating my lowest LM quote. After canceling LM charged me a penalty. Suggestion: review your quote each year with LM. They do not seem to care about keeping their good customers.

I called Liberty Mutual on 6.12.2019 just to get a extension on a payment and the agent changed the entire policy without my consent causing a 44.00 increase monthly!! And they claim it's nothing they can do to fix their mistake!!! Wasted 30 minutes on the phone to only get transferred and placed back on hold. Terrible service. Check other options before signing up.

Claims is a disaster. Took 3 months (after the accident) to even get a medical adjuster to contact us. It has now been 4 months and STILL NOTHING. I contacted the other party's insurance and they closed the claim as Liberty Mutual never sent them copies of the statements. WHAT A JOKE OF A COMPANY.

My husband has been with this company in excess of 25 years. Always paid on time. I have been with them for 12 years. When we realize the past few years that our rates were going up-and-up with the same vehicles and no claims we started to search for another company. We got even better insurance for much less price with State Farm. When I canceled the policy with Liberty Mutual they said there would be no refund as we had been paying back 28 days and ahead only 2 days, which doesn't make sense to me at all because if you had an accident 5 days after you paid your premium the insurance company would be paid so in essence you wouldn't be covered by insurance. But they say not the case. You're covered and you still have to pay a month up-to-date at cancellation. I hate insurance companies who tried to bleed you at every way they can and they get away with it!

I was a customer of 26 years with this company. 5 teen drivers and no accidents. I left because of the astronomical prices. Now down to 2 teen drivers I called for a quote. 6400$. The reason for it being double of what I pay now is that the man says I have 12 claims. When I asked him to explain what you mean by 12 claims, I have never made a claim. His response was “he didn’t have time for this.”

Absolute worst company to deal with when filing a claim. It has been over a month and a half since my car was hit, I have received one email 2 weeks after the accident, where I was asked to write out a witness statement, because I guess it was to much trouble to call. Since then I have repeatedly called, but the adjuster is never actually at their desk, I eventually got the manager's number who was also not at their desk. Today I called and finally got an answer, where I was immediately put on hold, then told it was the other company taking too long. Even if that were so I was at no point given any kind of update and left completely in the dark. You should avoid them like the plague, they are a terrible company to work with in any capacity.

Get an immediate rate increase and auto change of policy the second day of an only $500 claim. This company is cheap. This claim is for replacement of a windshield. Also they only cover about $500. If you want an OEM windshield (mine is Audi), you need to pay out of pocket for the rest of the cost (another $500). Never see policy like this. And they never tell you about this when you buy the insurance.

Had a minor collision in a parking lot. Clearly it was the other party's fault and I had pictures to back me up. Liberty proposed that I was 10% liable and the other party 90%. I thought that was fair. The other party's insurance company, Allstate, ignored the evidence and insisted on 50 and 50. Liberty called to inform me that was the best they could do, leaving me hanging high and dry.

I had Liberty Mutual auto insurance for five years. But recently found out they've changed to a different business model. They now have fewer brick-n-mortar service centers but have 'consolidated' these centers to call centers scattered throughout the country. So, that good old "neighborhood insurance agents" setting is gone! Now, customers of Liberty Mutual would be served by unknown person with a headset on his/her head providing the service through a computer screen. So, that face-to-face interaction and the accountability that would come with it are all gone now. Now, the service agents would and could make all kinds of promises to their customers but never follow-up or have any obligation to fulfill those promises. So, Liberty Mutual is now an insurance service run by a bunch of robots that have been programmed to only accept money, much like a broken vending machine!

Never ever deal with Liberty Mutual insurance. Anyone that works with or for this insurance company represents the company. With that being said they have very poor communication skills and a lack of customer service. After filing an auto claim it was hard to speak with the adjuster, even the manager. No one returned calls or emails when requested. After an entire week of my car sitting at an auto body shop for an estimate because their power was down they had the nerve to call me after I made several calls and email request to try and total out my car.

Liberty Mutual is not inexpensive. They have elaborate contracts with hidden deductible loopholes that spare them from providing the very service they advertise. So if your home is robbed and you submit a claim, you can expect to be robbed by Liberty Mutual, too. This is the first and last time that I am going with a commercial company to provide a simple service. They give a bad name to commercial insurance companies. I'll go with the cheapest insurance there is next time.

I was led to believe I could achieve up to 30% discount if I allowed Right Track devices in our autos. After 3 months here is the result: Me - Drove 353 miles, never at night. 4 quick accelerations and 4 quick braking incidents. Got 4% discount. Husband - Drove 2259 miles, 19 miles at night. Had 33 quick accelerations and 59 braking incidents. INCREASED our insurance 5%. You decide. We are now paying MORE for our auto insurance.

I have attempted 3 times over the last two days to file a claim but the insurance adjusters leave me on hold for over 30 minutes and eventually hang up every single time. My car was rear ended by a commercial vehicle that is insured by Liberty Mutual, and all we want from them is a rental car! I am an registered nurse with two children in need of a way to get to and from work and pick drop off and pick up my children. Absolutely appalling customer service.

Been a customer of Liberty Mutual for a little over a year and unfortunately had two accidents, neither of which were my fault, no tickets for speeding or otherwise, never missed paying my premiums as I was set up on auto pay. I recently learned that they canceled my insurance at renewal time without even notifying me. They attempted to withdraw the money from my bank account seven days earlier than required or given authorization to do so! And the money they were trying to take from my account happen to be for renewal that I didn’t even authorize renewing although they say they otherwise. Now because they canceled my service I have been told I now owe them money in the amount of $586 for the months that they insured me that I didn’t pay! They say they sent me notices I never got a damn thing! They can’t explain why and have no returned mail noted in their system either!