Liberty Mutual Car Insurance Reviews

Seems this company is quicky getting rid of Florida policies. I never received any phone calls, emails or anything in the mail that I was coming up on my renewal. I was under the assumption that my policy would be debited from my bank account. I received notification today that I have been canceled. When I called customer service their response was sorry, I need to find another company, no intent to help me out or continue my policy. Beware of this company as they offer poor customer service

You’d better hope your vehicle is never hit by a Liberty Mutual Insurance insured driver. They insure Lyft whose driver hit and totaled my car. Their insured admitted he hit my car and the police found him at fault but not a cent from Liberty Mutual. I will have to sue Lyft and the driver apparently. Liberty Mutual is a shady company who does not deal in good faith despite their stupid goofy ads.

After 3 years of on time payments with Liberty Mutual I miss 1 payment due to my checking account and debit card being changed due to fraud. They sent my account to collections who states I owe $900. Are these people high?? I was paying monthly and missed 1 month which was $298 dollars. I didn’t even cancel as I planned to just make up the payment when my next bill was due. I am so mad!! I didn’t even call LM as I’m sure I’d get nowhere and just get more frustrated! Who sends people to collections after 1 month?? Especially if the person had a good payment history with them. I wasn’t a priority since I don’t have high end cars that require the highest coverage.

I applied for Car insurance, not life insurance and to be turned down because of my credit score! Tell me what to do a credit score, got to do with you. Paying your insurance out of a $2000.00 paycheck???

These 1 star review idiots are false advertising. They're on the TV every 5 minutes promising to save you 100's of dollars. If you haven't reroofed, replumbed, and rewired your home in the last 2 years they can't help you!

I think these guys are purging old customers who want old fashion customer service. Young people who will do everything online. Better up the marketing budget for the younger generation and get rid of us old folks who have been with you for 15 years. Don't buy insurance from these guys, I have not been surprised by the 1 star raitings on B+B and many other sites, check it out. Would like to have gone lower than 1 star but not possible.

I filed an auto insurance claim with Liberty Mutual after my vehicle was damaged in a collision in December 2024. The company issued a preliminary estimate that did not include all visible, documented damage—including damage identified by a certified repair facility. Despite multiple requests, Liberty Mutual refused to revise the estimate upfront and instead insisted I authorize repairs based on the incomplete estimate and rely on post-repair supplements. They also implied the process would be smoother if I used one of their preferred network shops, which raised concerns about pressure and my right to choose my own repair facility. When I declined those terms, they indicated they would consider the claim “inactive and resolved,” despite the dispute being ongoing.

Liberty Mutual Car Insurance is a thieving Lying corrupt Company in my opinion. I attempted to add another vehicle to my policy and they would not add it because they considered it a commercial vehicle. My bill was paid in full on the first of the month, on the 5th of the month I canceled because I found another company to get all of my vehicles on one policy. After paying my bill of 199 dollars which covered me to the next month and only using Liberty Mutual for 4.1 days they refunded me 8 dollars. I hope this company experiences massive loss of revenue and customers. They absolutely suck. Karma is as Karma was.

Let me preface this with stating that all insurances suck! They do not look out for anyone but their own pockets. If they can get away with providing you with less than standard, that is the goal. I did not have a good experience with liberty insurance. Poor customer service. They want to get rid of you ask quickly as possible with any concerns.

I was with Liberty Mutual for a couple of years yet. Had to leave them immediately after they believed a scam, and even after I beat it in court and had my case dismissed this company, Liberty Mutual still filed that I was in a wreck. And it was my fault. Let me start from the beginning. Imagine somebody running into your car while it is parked, you don't realize it as you walk out. Get in your car drive away until a couple of days later. When Liberty Mutual calls me out of the blue and says, there is a claim against me. Very, very long story short, because I found out everything in hindsight, so much later. Somebody hit my car while it was parked and then so they didn't have to pay for a rental car accident. They parked immediately, waited for me to come out of the building. I was in and followed me. Took a picture of my license plate and called the police traffic division. With a story that I just hit and ran.

This company is completely fraudulent. They added a fully insured person to my policy without my consent and backcharged me for several months stating this person needed to be insured from a specific date. These charges totaled $2,000 and my regular monthly insurance was only $280. They justified this by stating they mailed me a letter that I never responded to, so I was given notice of this involuntary additional person to my policy and never responded. I never saw this letter, nor did I ever believe this was possible. No one called me to make sure I received proper notice. The letter wasn't certified. They kept calling it a legal letter. Well, if it is legal then shouldn't I have been served proper notice. Just because you have found a loophole to get away with stealing doesn't mean you should steal.

Had Liberty Mutual with no issues prior to moving to California. Was told they don't write policies here anymore. Found new company. Called to cancel only to find out they operate under a different name and I could have stayed. Later received a bill after switching that I could not pay online or get a person to assist with. I waited for the collection agency to contact me and paid it off that way. Stay classy, Liberty Mutual!

All I can say about Liberty Mutual is RUN... Find any other company but them... Your insurance will triple after the original time and they basically just laugh at you. Then, I cancel the insurance and they have sent a request to collections for over $400.... They are CRAZY.... It is ridiculous to do people that way... A bunch of thieves is all they are... Go anywhere else but Liberty Mutual. I wouldn't even give them one star if I didn't have to..

I'll start off that I had Liberty for close to ten years, well they decided to pull out of California and cancelled me and sent me to their sister company Safeco. I get the whole problem with CA but what they don't tell you is that Safeco is quite a bit more expensive and when you Transfer you have to double pay the first month plus the last month with Liberty. Really poor policy's, learn how to speak another language other than English if you want to talk to someone on the phone, and when you do don't expect to get it resolved. A great way to treat a ten year customer who has not even been one day late.

LUDICROUS! Liberty Mutual charged me for vehicle rental coverage for a vehicle I requested to be insured under storage-only insurance. This was a policy change I requested approximately a year or so ago. Why do I need rental coverage on a car in storage that I don’t drive. I was told I could get a rental car, with the coverage, if it was damaged while in storage. I don’t drive it so why do I need rental coverage. They told me I had to verbally request rental coverage when I changed my policy because rental coverage was on my original plan. I was not told it would not be removed and not asked if I wanted to remove it. Utterly ridiculous. I feel scammed.

If I could give it -100 stars I would. This company is unethical and is just purely evil. They manipulate you, especially Paige **. Avoid at all costs. They don't care about you and just want money to power. I'm thankful I left asap and returned back to my insurance.

I’ve been with Liberty Mutual for YEARS for both of my cars and my house and renters over the years and they have gone DOWNHILL fast. No support for their loyal clients and close to impossible to get an actual human on the phone these days. Did not help me when I had a windshield replacement done under their policy that was totally mishandled. They left gaps in the windshield so it rains into the car, it rattles, they damaged other parts of the car while installing and they told me I have to pay out of pocket to have it fixed or go back to the guy who did the bad job and have him “fix” it even though he’s had my car for 6 months for a repair that should have been one week and he is not capable of doing this job correctly!

Horrible company, they lie to protect their corporate clients like UPS. Stay away and PRAY you never get into an accident with someone who has them. The claims person I spoke with literally admitted what they were saying made no sense.

I do NOT recommend Liberty Mutual Insurance. Their customer service is the worst. I called for an auto ins quote as my current policy is up for renewal. Not only was their quote $230 more PER month than my renewal (no accidents, no tickets no other drivers, I'm over 40), but when I asked why, they said "If you don't like it, go somewhere else."

In 60 yrs of life I think this is the worst customer service, 1 step above Comcast. I was hit by a driver who has Liberty and I have had to spend over 10 hours so far trying to get my car fixed. I’m assigned to a claims person that just lies to me saying she’s going to do something and does not. She is so inept at her job that her voicemail says she’s out of the office until Tuesday for the Holiday weekend, Well today it's 4 days later and even that’s too difficult for her. When you can the system there is no way to get to a live person. The only way I could do that was to say I wanted to get a policy with them. THE WORST CUSTOMER SERVICE.

@LibertyMutual it’s been over a month I filed a claim. Can’t get a call back on status. Adam promised a call back then treated me like I stole my own items asking for bank statement, how much I spent in the house. If my house was in a ** neighborhood I wouldn’t be treated this way. I have provided statements, receipts, pictures LibertyMutual Can Anyone please help me? I have provided police report copy of receipts of items from theft. Now they want bank & credit card statements. I am at a loss. It’s been over a month since I filed this claim. Never filed a claim before & I’m being treated like the criminal.

This is the worst insurance company. Avoid them, even if they're the cheapest. I used to pay my premium every six months and forget about it. One day I got a letter from the DMV saying I was uninsured and had to pay a fine. Surprisingly, they canceled my policy a month ago due to a computer error, and the notice they send ended up in my junk mail. After a call they said a supervisor could reinstate, but no one called to reinstate my policy. I demanded a refund and an explanation, but only received the refund. Now, I'm paying a higher premium elsewhere. Stay away from them.

As a small business owner, I am extremely disappointed with Liberty Mutual’s approach to auditing and billing practices. Despite our diligent efforts to maintain accurate records, we were hit with unexpected charges following an audit. The process was not only opaque but also felt intimidating, with constant pressure to accept their findings without question. Their lack of transparency and poor communication has made us question their commitment to supporting small businesses. Instead of partnering with us, it felt like they were more focused on extracting additional fees. I would strongly caution other small business owners to consider this before choosing Liberty Mutual as their insurance provider.

After a head on collision, where I barely escaped a certain death, Liberty Mutual decided in August 2023: We are accepting 20% liability as our insured driver had the last opportunity to avoid the impact and failed to take evasive action. Four months later, in January, 2024, Liberty re-decided: You were found to be 100% at fault. And they refuse, or cannot, explain why. Was it because their insured driver took evasive action after not taking it? Or is it because their driver took the opportunity to avoid the impact, after not doing so at the time of impact? Is this how a respectful company operates? Does it deserve any respect and your money?

Worst service ever. Claims rep literally just hang up on me. Refusing to give supervisor phone number. Car was stolen and recover on April 12 2024. Adjuster drop the ball. Never retrieve the vehicle. Now the tow pound suing me for the charges!!! And Liberty Mutual just ignores it!!!!

Once a good company is now garbage!! Go with another carrier!!! I was with them for almost 10 years with perfect standing and no claims. They cancelled my policy because they wanted to increase my business policy!!

I was in an accident where we collided on the front left side. The impact caused my tire to turn inwards, bumper damage, and cracked my windshield. They denied the claim to fix the windshield, stating that it was impossible for a break like that to occur unless there was damage to the hood of the vehicle. The adjuster, Anthony, stated that it happened on a different occasion and that I was lying about how my windshield cracked. He was very rude and demeaning! They also do not pay auto shops at their hourly rate which causes the customers to cover the difference. They made an already stressful situation worse. I do not recommend this company. Please do your research. They may be affordable but you get what you pay for.

My car was stolen from the auto body shop Liberty Mutual recommended. Hit a deer 2 weeks after purchase. Purchase for 19500 libertymutual offered 17,500 I put $1000 cash down. The auto repair shop left the keys in the vehicle and had no surveillance. Now libertymutual wants to short me on something I spent a lot of time looking for. A vehicle I specifically wanted. So now I lose $1000 and the loan isn't fully paid. Why do I pay them for full coverage.. It wasn't stolen from me or by my negligence. The auto repair shop was their recommendation.

Company is absolute trash. Their insurance options are about the same as any company, and at first, their premiums seemed decent. After the first two years, they increased premiums by 40% (with no accidents, no policy issues whatsoever, no tickets) and auto renewed the policy. When I found out, I spoke to someone and they couldn't find a way to lower coverage, so I cancelled and went with Progressive, for better coverage that was about $100 cheaper per month. A month later, they claim I didn't cancel, and their supervisors on the phone pretend that I agreed to something I didn't. When I told them to listen to the call, she said she would have to escalate it but it wouldn't prove that I wouldn't have to pay unless I proved I had insurance with another company. She basically called me a liar, saying I didn't have insurance, and threatened me with going to collections.

I had the worst experience, all misleading information. It is one of those companies just to steal money from people. I called them and I cancelled the policy, I still got bills and so much issues, they create problem for people instead of solving it. Stay away from them.