Liberty Mutual - Auto

They're shady. I called them on 10/25 to get auto and homeowner policies. I specifically told them NOT to start the policies until 11/13. After viewing my accounts online, the effective day for one of the policies didn't start on 11/13, it started on 10/25. Also, they told me that it won't be drafted from my checking account until 11/13, but they charged me on that day! One was for $305.50 and another was $1,646. I called them to ask for the refund. Before getting off the phone, they said that it was processed. A couple of days went by and I still didn't see my money. So, I gave them a call. They said they had no record of it. At this point, I've decided to cancel both policies. Today is 11/3 and I still haven't received my money back yet. What I've learned from this experience is that I'll never pay anyone using my checking account anymore!!!

I needed to trim my budget so I got an auto quote from Geico that was $50 less than I was paying LM. I switched to Geico. They are trying to Bill me for a month that they did NOT cover my vehicle. They sent the bill to a collection agency. Of course I am denying the debt. Get over it LB. I went to another provider I could afford.

They extend claims processing till the very last date allowed by state law. If your state allows them 30 days to open the claim, they will take 30 days. If they have 45 days to pay after the claim is opened, they will wait 45 days to pay. If you want your claims processed in a timely fashion or that of the person you hit, so you don't have a lawsuit filed against you, select another carrier.

Liberty mutual is a fraud and a scammer insurance company. That's the best way I can put it. My girlfriend met in an accident on September 3, 2021. We both spoke to the adjuster that day. Today is October the 16, 2021. All now we have not heard from him back. She got a rental from Enterprise and they took it back from her because Liberty stop paying for it. We live in Connecticut and go to work in New York. What Liberty want us to do. Walk to work. My girlfriend is a EMT. Anyhow after calling Liberty mutual every day it's a different story all over, they say they would call you back but that never happens.

My wife hit large pothole that caused severe damage to both right side wheels and suspension. Took to dealership service department for estimate. >$7,000 in damages. Reported incident to L.M Auto Claims dept. Sent detailed report from dealership. L.M sent check for $753 for refurbished wheels and 2 tires. Called Claims to correct shortage and policy states parts will be OEM. LM Claims dept told me not all parts on quote from dealership were needed and closed claim. I had them reopen and insisted they pay for all repairs listed by dealership for damaged/bent suspension and wanted OEM wheels, not refurbished. They stated that my policy had a clause that allowed them to use the refurbished wheels and their claims agent didn't see any additional damages. The agent never went to dealership to inspect.

Why NOT to take your business to Liberty Mutual Insurance:

So I have had my first claims with Liberty Mutual, what a nightmare with the claims department. I had spoken to 5 people in the claims department and zero resolutions and more of victim shaming. I was a victim in a horrible accident and Liberty Mutual is my insurance company. I have spent more than my deductible and I filed for reimbursement and I was told that I might be able to write that off on my taxes. The claims department has screwed up from the beginning by filing a abandon vehicle and kept my truck in private impound for 2 weeks. While my truck was in impound the so called adjuster sent my a fake estimate. This is a horrible company. I filed a complaint with the Arizona Department of Insurance.

I was on a hit and run in February 2021. The driver was renting a car via TURO app. As Liberty Mutual was responsible they are not fixing my broken car. It’s been seven months and my adjuster is not answering my calls. I have a All State insurance and my adjuster is trying to reach out to liberty mutual adjuster and the adjuster is still not answering the calls. I have evidences. It hurts to see my car like that every time I drive.

Our vehicle broke down on the outskirts of town around 7pm. We called Liberty roadside assistance to get a tow. We were on the phone for 45 minutes. We told the person that we could get a ride home, and come back in the morning if it was easier since she seemed to be having trouble pinpointing our exact location & it was getting dark. She said we could make an appointment to meet the tow truck in the morning. She asked, "What time do you want them to be there?" We said 7:00 a.m. would be great! She said that was available. "I will set it up, and the tow truck will be there between 7 and 730."

I guess all insurance companies are great if you never ever have to file a claim! Liberty Mutual, oops! I mean Safeco is the absolute worst insurance company on the planet! Stop throwing your policy premium payments into this Massive Black Hole! Cut your losses and get out! Before it’s too late!

Liberty Mutual has one single goal and that is to make money. They do not care for their customers who they sell policies and earn premiums. The company when faced with paying uses the tactic of delay, defer and defend. My situation is not unique and Google them under bad faith. They are a large insurance company that spends a lot of money on advertisements that have no truth to them. When you google Liberty Mutual you will find that they do not treat their policy holders well when there is a claim and become adversarial. My situation was terrible and is a nightmare. As such if you pick Liberty Mutual then you are risking not being taken care of when or if they are needed. Adjusters misrepresent facts and make false allegations to minimize the amount they will pay on the claim.

When you have a claim you will find out how bad this company really is. They farm you off to a company called Servco who are loss adjusters and things go downhill rapidly from there. They also have a 1 star review and that should tell you everything you need to know.

Liberty's current advertising slogan is basically a scam. Several times during any day, it states "ONLY PAY FOR WHAT YOU NEED" while it's illegal for any insurance company to sell a coverage the customer doesn't want. In my opinion, the commercial violates the truth in advertising law that states, when consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. I don't know if anything can be done, but consumers should be made aware of this, especially if they're planning on purchasing insurance from Liberty because of the slogan and believe that Liberty is the only company that does this. Thanks.

I'll try to make this as simple as possible... I was a Liberty Mutual customer for 13 years. My auto insurance had slowly risen for three vehicles and two trailers to almost $7,000 a yr. I finally got up off my butt and did some research I got the same exact coverage from Arbella and saved over$ 2,600 a year. I can only imagine how long I've been taking this beating. I never really had looked into it because I had been under the impression, as a long time, well-paying customer, I would be appreciated .there was no way it could be any other way... I was wrong and I'm deeply disappointed. Don't bother with them... If they don't take advantage of you today they will eventually when you're not looking and don't expect it... And the new unaffiliated agent who found me that insurance said he sees that all the time with Liberty Mutual. So there you go do you need to really hear any more?

The commercials for this company are more than stupid. No point to them, absolutely no humor, not cute in the least, not even close to funny. PLEASE PLEASE PLEASE PLEASE STOP WASTING MONEY ON THE STUPIDEST COMMERCIALS!!! Please.

Liberty Mutual added my grandchild to my policy without my authorization. They charged my bank account $685 for one month of coverage when she got her learners permit at age 17. This same coverage (young adults with learners permits) is offered free by many other insurance companies. I reported them to the Texas Insurance Commission.

Got our car stolen and retrieved one day later. Weeks and weeks later still waiting on Liberty Mutual to approve repairs. Liberty Mutual "specialist" will not return phone calls, texts, or emails. The repair total is only 2800. We pay over 900/mo in premiums for our vehicles. Liberty Mutual has no problem taking this kind of money but when asked to provide a simple approval you get nothing.

I filed a claim on a loss of of 7000.00 dollars. For parts, engine, Labor from the shop. I thought after my monthly payments for over 5 years for a special coverage that they would at least cover the parts like fuel, gaskets, shop supplies would be covered. THEY ARE NOT AFTER PAYING 1600.00 A YEAR. After 3 agents and tossed around to these agents I still had to keep on them to complete the claim. WOW. I cancelled. First time shame on me. There will not be a second time. Be warned. It's your money not theirs.

I called to cancel my insurance on the 16th. Was told they already took my payment on the 15th. Which was a lie they didn't take it till the 19th. I was also told on the 16th it would take 3 to 5 days to get my money back. Now it's the 26 and I am being told it will be back into my account on the 29th or May 3rd to get my money back. Which I really need to buy medicine that I have to take. They don't care. I had a lady in the resolution department hang up on me today after my 4th call. Also they took out 324.29 on the 19th after I told them to cancel it but will only refund 206.18. I am being told it costed me 118.11 for 10 days of insurance. Unless you want to be screwed over don't get insurance thru Liberty Mutual ever.

It’s really breaks my heart to write this review. I told everyone I know about Liberty Mutual. In the beginning, I was happy with the company. I had a accident in December of 2020. I still paid my insurance. On March of 2021 I was .75 cent short of my full payment and to my surprise. The company canceled my policy. From December to March I was driving rentals until I saved up money to get a new car. I even picked up a third job to make sure during this pandemic so my income would cover all bills. To my surprise my policy was canceled because I was .75 cent short. I can believe this company has done this.

I switched to another insurance company and LM is charging me $737.01 saying they covered me Without My Permission through Covid. This is a scam I was covered by another company and even if I wasn’t I NEVER ASKED THIS COMPANY TO COVER ME. Please make people aware of this insurance scam!!

Updated on 12/13/2021: Update - l contacted corporate Saturday the 8th and left a lengthy voicemail. At the end of the call they had till Friday. I got a call from some lady named Mara who had no clue and insisted we only called to set up a tow on the 5th. I had names and phone records to prove otherwise. The 5th was stuck in her head so l just had to end the call. She was mad because l told on everyone. The president called me apologizing and repeating ”l assure you we strive to make our customers happy.” l am not one of their customers and his customers is happy because they got their car fixed. Long story short-She got a new front end and the car was done yesterday. l just fixed the TT myself. I hope to never have to deal with them again and l told them that.

Liberty Mutual tried to charge me $2,300+ to insure my two autos. Last year they charged me around $1,500. The autos are both a year older now. The Hartford insured both autos for $900 for a year, the same term as Liberty Biberty. They should change the commercials to, "OVERpay for what you need."

I have been with Liberty Mutual for my home and auto insurance for many years and have had no issues with them as an insurance provider. That being said I recently just switched to another company out of necessity as the new company was much cheaper for my new car. I then learned that Liberty Mutual charges you a penalty for leaving a policy “early” and on top of that they leave you no way to pay that penalty online once the account is closed. I was paid ahead and they claim I owe them money due to the penalty. With so many insurance companies out there is no need to deal with this. Please be aware of this upfront when researching companies.

The price is amazing and so much cheaper than the national leader with the same services. The customer service has been absolutely outstanding and the service is seamlessly integrated with Liberty Mutual's repair shops and adjusters.

I saw the potential for savings in the Right Track Program. That's why I signed up for it. Even after seeing many reviews that stated it was "impossible" to get a good score, I thought that maybe these people were being dramatic. They say the program will result in you getting a guaranteed 5% discount, up to 30% depending on the results of your 90-day program. I ended up with a 7%. During the program you can view every trip and it gives you a score using four different face expressions. I was thinking that if I can focus on receiving a good score on a majority of my trips during the program that I will ultimately see my savings increase periodically and have a decent savings by the end.

Their policies are decent and the prices are too. In my area they’re cheaper than a lot of other insurance companies. They really do let you choose different types for your various needs such as boats and other vehicles. They were also wonderful during the pandemic of 2020.

Great rate for their homeowners. Cars another story. I am paying $400.00 less a month than I was paying them. That's a HUGE drop. I was paying them over $700.00 every month. Every company I got a quote from was literally $100s of dollars less than I was paying.

Rates constantly going up, customer service is poor. Made no effort to retain when leaving. I would not recommend even with initial teaser rates. Additionally was hit by vehicle in parking lot, would not honor claim.

I have been paying 100 dollars for over a few years. I am not impressed with the fact that it doesn't matter if I have 1 car or 20 cars. I would think that the less cars you have it would be cheaper. I guess they get us no matter what because it's the law to have it.