Kaiser Permanente Insurance Reviews

I’ve never felt pressured into a procedure, something I experienced at Provident. After appointments or procedures, you get a summary and the caregivers’ notes, a feature I really appreciate. To sum up, the overall health system is badly in need of reform, but KP does better than most in delivering. The wait times for appointments is frustrating but neither better nor worse than other providers. But really, it’s the people of Kaiser Permanente that make it exceptional. They are why you go there.

On Easter day (Sunday) I was feeling so sick I when to ER and I told the doctor than it was my kidney than give me a lot health and he can give me something for nausea and dizziness....my BP was 170/89. I told him than he can check in my Kaiser chard/app to check all the test lately my doctor did and the recently on February 15, 2026, "Chest CT scan, Stomach CT, lab test, X rays, hearth monitor as well heart test", and you will see than the only problem I have is my kidney, you don't need to do any test, he didn't care he ordered the same exams, I advised him that he will not find anything wrong only my kidney but he said everything can change .... Funny 🤣 after a while he back to me said the good news you didn't have cancer or anything bad...*really? Doctors on Kaiser steal your money is an organization than you are the money machine....so don't let them to take your money 🤑 he didn't recommend or prescribe me nothing .... Such a ladron!

Dr. ** returned his completed and signed VOT the same morning at 8:34 a.m. However, I am still awaiting the completed VOT from Dr. **. I followed up again on 20 March at 9:27 a.m., and Dr. ** responded at 4:37 p.m., stating that he had forwarded the request to Medical Records and would review and sign once processed. I thanked him and noted that the process appeared inconsistent, as Dr. ** had completed his form within the hour.

On 23 March at 4:36 p.m., I received a KP.org message from “Your Healthcare Team” indicating that HIMS had received my request but required additional information. They asked me to complete a Patient Information Sheet and resubmit all documents. On 24 March at 7:04 a.m., I sent the VOT, Patient Information Sheet, and Kaiser Medical Release Form back to Dr. **. By this point, I had already begun calling Membership Services, HIMS, and multiple departments seeking assistance. Several representatives informed me that the physician could sign the VOT directly, but Dr. ** continued to route the request to HIMS.

On 25 March at 1:13 p.m., I received another message from “Your Healthcare Team” confirming receipt of my request. At 1:31 p.m., I again messaged Dr. ** requesting his signature on the attached VOT. He did not respond and has not responded since. As of today, I still do not have a signed document from him, despite multiple attempts on 18, 20, 23, 24, and 25 March. Throughout this process, I spoke with numerous Kaiser representatives, including Jasmine (Membership Services) on 24 March at 7:38 a.m., Charles on 30 March, Ms. ** on 31 March at 7:16 a.m., Merna on 31 March at 7:36 a.m., and Mr. ** on 31 March at 8:03 a.m. I also spoke with a supervisor, Mr. **, who involved a nurse and stated that the request had been forwarded to Dr. **, the covering physician during Dr. **'s leave.

I was told she would sign the VOT, but that did not occur. Follow‑up calls to Mr. ** went to voicemail, and he has not returned my message. On 1 April 2026, I went in person to the Kaiser Medical Records department. The staff member informed me that Dr. ** declined to sign the VOT and that I would need to wait until Dr. ** returns on 15 April. This experience has caused significant stress and anxiety. As a federal employee with the Department of Defense, timely completion of this documentation is essential. Instead of receiving support, I encountered repeated delays, miscommunication, and lack of follow‑through. This location already holds a D‑ rating with the Better Business Bureau, and based on my experience, I understand why. Kaiser has failed to provide the level of care and responsiveness expected, and Dr. **'s handling of this matter has created unnecessary hardship.