United American Insurance

I have been calling for 4 months for my 82 year old father in-law to get a copy of his invoice. We paid in January 2019 for 3 months but never received a copy again. I have called 3 times received different story every time. I am not asking for personal info. Just the darn bill. They can't take a payment over the phone, you can't pay online, so you are at the mercy of them sending you a bill. God forbid should something happen after paying all these years he would have no coverage. What all for a lousy $5,000 but when you're on a fixed income that is needed to cover expenses after you are gone.

I had my agent cancel my medical policy with United American after not receiving evidence of coverage and needing coverage on May 1. After cancelling, United American continued to auto withdraw the premium from my checking account. I have requested reimbursement of two months of premium twice and my agent has requested reimbursement 3 times over two months and still no response or reimbursement from United American. This company are crooks and the worst customer service I have ever experienced with any company I have dealt with. Beware!

Run while you can. Horrible customer service. When you call they are rude, nasty & not helpful at all. They refuse to give you a phone number for the sales department when you ask and argue with you. The supervisor told me they are not allowed to give out that information. The only way you can get any information from is to talk to your salesperson. Customer service is not allowed to help at all. Such crap. Don't waste your time or money on this company.

First of all I was never told that this policy was no longer with Globe Life but given to United Insurance Co. and the bills still come from Globe Life. The first 5 phone calls they had no record of policy! Finally realized it was an old one so gave me number for United American. It took me from October, 2018 until April, 2019 for them to find a payment I made that they didn’t have a record of. Talked to numerous people. They had me jumping through hoops to prove I paid it electronically. Had to email pictures of my bank account, had to go to bank and have them copy info from my bank account and have bank fax to them. This was all for a $30.74 payment!

I am 78 years old. Been paying on my policy for 20 years. I called them and said I would have to pay until I was 100 years old. The policy was for 5,00.00 I have paid in $8000.00. I asked to surrender the policy and stop bank drafts and send me a refund. They took all my information. Said I would get a check in 7-10 days.

No check. Called back. 2nd time same response. No check. 3rd time told to go online and send information. No check. 4th time same message but said couldn't read information. To resend. This has been going on for 1 month. No check. No response. Getting runaround. I have mailed everything no response. Anita **. I think it is a scam.

We have a Medicare supplement insurance with this company, I thought it was a good program and a good value, that is until you have a problem and need customer service to follow through. Their policy is to make excuses and get you off of the phone as fast as possible. "There is a glitch in the system,", "That department is out to lunch", "I promise to return your call within the hour", are just a few of the excuses they have to get you off of the phone and not help. I have had a simple issue with them for 4 months now and it is still not resolved, terrible customer service. Based on that I would not recommend this company.

I just tried to look online for the provider phone number. I have a Medigap policyholder also. I called my policy holder's number. I put my ins number in as requested, a recording came on and then I was hung up (tried 3 times). People ask me all the time for a good supplement insurance, never will recommend them again. There is no excuse to treat your customers this way. I am changing my ins to another company and that I do not to pay for CROSSOVER FROM MEDICARE. WHY IN THE WORLD AM I PAYING TO HAVE MEDICARE CROSSOVER TO UNITED AMERICAN INS??? Their customer service has destroyed my respect for the company. You are only as good as your employees!

In 2003 I purchased a Renewable Term Policy, a Surgery and Hospitalization Policy and a Cancer Policy. My premiums have been drafted always so never missed one or was late. It was $348 a month for all three. I didn’t realize it at the time but now I know they are super expensive to what is available out there. Shop around, don’t buy from this company. Most importantly because they don’t pay their claims. I did not do due diligence and just now come to find out I’m paying $98 dollars a month since 2003 for benefit of $48,000. That’s highway robbery. Today in 2019 sixteen years older and I got $500,000 term for 20 years for only $112 a month. Shop around please.

This complaint involves Nick **, CLTC Independent Medicare Health Consultant #** State of FL Agent Number. Several months ago I contacted him in reference to health insurance as I would be retiring 01-31-2019. He was very helpful until I began asking pointed questions and expressed concerns about United American Health Insurance. Due to personal and unexpected medical issues I stopped communicating with him. This week I began to receive demanding text messages from him. I explained my reasons for not getting back to him and the final message that I received was beyond anything I could imagine.

They kept sending us bills. We cancel them in Dec. We picked another ins. co. They had the nerve to send us a bill for Dec and Jan. We spoke in Dec. and they still send us bills. I stop them from going into my bank acct. Whatever you do do not let them take the fees out of your bank acct. Also it takes forever to talk to anybody. I am so glad I got rid of them different plan. I now have Harvard which was cheaper. And easy to call and work with.