United American Insurance

We've had a United American Insurance policy for a long time, and the coverage has been excellent. It's like someone sweeping then someone picking up the filings with a magnet. It's very complete. We also get the mailings showing what has been paid. At one time, we had a rep, but I have never had to call customer service, because everything seemed to be always completed. Ever since we went on Medicare, we've enjoyed the service, and we've never had any reason to even contact anyone. UAI is fabulous, and I'd recommend it to anyone. It's not inexpensive, but when it comes right down to it, it's worth every penny. I just had some major surgery and I haven't seen a bill from it.

We were with Cleveland Clinic and when they stopped taking HMO, United American Insurance was there to pick up the pieces. I've had them ever since and they've always been extremely good with me. When I asked them a question, they gave me an answer. They've been fair too and I have never had anybody question me. All this time, I've had three back surgeries and two other major surgeries. I've never had them deny a claim that I had to go back for.

My husband worked for a bank and we had a life insurance policy through them. When he retired, the bank dropped the retirees that had earned that right for paid for insurance. They put us with an insurance agent to represent getting us new insurance. We did supplemental insurance through United American Insurance. I had a heart attack in November and I paid $92, so far. I found that I get statements monthly as to what's been paid out. My insurance agent told me that I was going to be extremely happy that this is one of the best insurance policies out there.

I like United American. Their customer service has been somewhat of a problem but it’s not one that I can’t deal with. Once they sign you up, you never hear from them again. Now, each year, I request out of their office an update on comparison shopping, which they send to me. And then, they highlight, “Stay with”. They make that recommendation. But at one time, when I first signed up with United American, I had both health and pharmaceutical. At that time, I was taking a medicine and United American dropped it. They would not cover it so I had to find another insurance. I ended up going to an outside broker and almost canceling all my insurance with my broker because they didn't follow up. The rep finally came to my house and got it all straightened out and I ended up going with SilverScript on pharmaceutical.

At first, the insurance company wouldn’t pay for any prescription. But now, my insurance agent went back and refiled my claim. I also had to go back and pay some back penalty. But currently, I have United American Insurance Company paying some of my medicine for me. My agent suggested I carry that particular policy and he liked it really well. He also had very good luck out of it. I really like the company and I have no difficulty with them whatsoever. If I have any problem, I go through my agent, then work with him to further disclose anything I might have a problem with. I pay them annually with one check for the whole year and I want to continue to do that. Some of the other companies want you to pay it monthly and that’s hard.

The application process with United American wasn't too difficult. We just sat there and did it. The company does a fine job.

I'm very satisfied with United American. So far, so good. I used it pretty well 'cause I had back to back surgery this past year and so far, I didn't have any problem with the billing. I like it.

Their coverage is great and their customer service is always excellent. It also has a great price. I have recommended it to friends.

I got the supplementary Medicare from United American. It was easy to sign up with them.

The coverage compared to our previous insurance company was basically the same, but United American was not too expensive. Right now, everything's been fine.