Kaiser Permanente Insurance Reviews

Kaiser is horrible. First is in 2019 when my son was going through an addiction to ** and went in for an appointment to get help they put him off for 5 days leading to his almost lethal ** overdose. I am happy to say I took him to Temecula Valley hospital where he laid in a coma for 6 days before finally getting the proper medications and care to get him out and survive. Second, in 2020 Kaiser sent me home from urgent care septic and called me 2 days later telling me to go to the hospital. Same thing happened in 2021 from once again an ongoing kidney infection and I went straight to Temecula Valley hospital (I was not going to end up at Kaiser again). Kept me in for 5 days until I was stable enough to go home.

This is the worst insurance you can get!! They won’t see you for weeks. They force you to use their crappy doctors who are booked weeks out!! I needed immediate care and had to argue for hours to see someone outside their network that was able to see me sooner than a month. This illness could have killed me. Never ever use them.

The physicians and staff have been excellent on the whole. But Kaiser does everything to delay any care unless a patient is basically in danger of dying. Just getting an appointment with your primary care doctor takes at least three weeks. If you need a specialist (e.g. dermatology, orthopedic) takes 4 to 6 months. It took me six months to finally get an appointment of knee replacement surgery. I DO NOT recommend Kaiser Permanente.

I have had 8 appointments with a therapist. Each appointment she asks about my week. She doesn't really ask any questions, it's a vent session with each one ending that "we'll discuss a coping plan next time". I asked for an ADHD and autism evaluation. I was given "ADHD possible" diagnosis and told I couldn't get disability if I was diagnosed with autism. I never once said I didn't want the good job I presently have. During the follow-up visit, I was told that Kaiser doesn't evaluate adults for autism. I don't understand why only children are diagnosed. I finally have insurance and I can't get help.

Like many other posts on here, I also used to really like Kaiser, and then it’s true that after the pandemic, something changed and now they are operating at an incredibly low quality level all around in almost every location. I dealt with a traumatic experience with Kaiser, where I was not properly diagnosed with a gallbladder infection after having waited in the ER for over nine hours. The ER doctor said that she thought I just had gastritis and said that the CT scans showed there was nothing when in reality they were never done, but I was so sleep deprived that I didn’t think to question or ask about that.

Since 2022 or so it is impossible to get help for an illness or urgent matter. Your only option is a $50 visit to the ER. Today is July 28, 2024 and I think the flu I have may be turning into a lung infection. First available appt by phone or in person is Aug 13. I would be dead or near dead by then. It is infuriating since I have had Kaiser for 50 years (since birth) and have NEVER experienced the worst care ever.

I went to urgent care because it was late, Kaiser billed my insurance but even though I have the papers in my hand and have talked to Premera, Kaiser said they didn't hear from them and won't bill 2nd.

What happened with Kaiser! I’ve been a Kaiser patient for over 15 years and I loved it. BUT things have changed since the pandemic. It takes MONTHS to make an appointment with your regular doctor. It takes DAYS for them to get back on an email. You HAVE TO call customer service so they can send the doctors office a reminder! And when they get back with you they just refer you to the emergency room to get rid of you. Questions and time with your doctor are limited and you need to be in and out fast! You get meds after meds after meds! A one fits all type of solution! You’re not an individual any longer. You’re part of a herd, where everyone is treated with a one fits all type plan. You’re screwed when you don’t do your own research! Yep, Kaiser has become a mass processing facility! Not for me anymore…

Their slogan is 'thrive' but in reality you are lucky just to survive with Kaiser. 15 years ago, a great insurance, good docs, clinics, appointments were relatively easy to get. Now, overworked docs, they shuttered their only hospital in this area, appointment with primary 2-3 month out, specialists 3-4 months. Appointments are rushed, you have to scream at them to get anything done, and if you don't advocate for yourself, they are perfectly happy with the 'there is nothing we can do' as you are getting sicker and sicker.

I am writing this not out of a place of anger but rather as placer of caution to anyone considering Kaiser as their primary choice of healthcare. It is not through my unique experience alone but rather through a collective of anecdotes encountered throughout the years that I find myself writing this years after my personal encounter. At Kaiser you will be treated as an equal. No matter your individual healthcare need. The same amount of time and resources will be allotted to you whether you have a routine checkup or a unique serious ailment, and that is a terrifying ideology. For lack of time I will spare personal details but after a particular encounter with a dear one who finds themselves in a less than fortunate situation as a direct result of negligence on behalf of the care in this corporation, I felt compelled to finally write a word of caution.

I hope Kaiser Medical is better than their admin and billing depts. Way back in Jan 24 I had a procedure done to my eyes. I received only one shot of ** but my EOB showed two and they billed me accordingly. To this date (July 11) it’s still not changed! This isn’t the first time they have screwed up my EOB. Most times they forget to include the shot only to add it to a bill months later. I complained about a mysterious charge a month ago, called and had it removed but last night the money hunters called and wanted that money! There seems to be a mountain of incomptence at Kaiser….buyer beware!

Kaiser is a horrible insurance if you have any issues. I have type 2 diabetes and so far no medication has helped bring my blood sugar down. The one that my doctor believes will work was denied. This companies doesn't care about you. They pretend that preventive medical treatment is their goal but couldn't care less if you're at risk for major health issue due being tolerant to the less expensive medications. As soon as open enrollment is here I'm dropping them like a rock.

KP will not pay for anything without a big fight and they are incredibly dishonest. I met my deductible in January after a $70,000 ER visit. Halfway through May, they changed the amount that I had paid towards my deductible and said I had not met it so they denied payment for later eligible doctor visits. The customer service person said she has no idea why they changed it because I obviously had met the deductible but that most people “don’t keep track”. And still they didn’t correct it. I still am awaiting the appeal from the case manager.

I've been to the doctor two times this year. One time for flu, and another for when I set up my primary care doctor. I've been getting bills all year. So far I've paid around $465. It's so ridiculous having to keep paying this crap. My copay is 95 and they charge so much for lab (doctor request).

I have had nothing but trouble with KP, even with the simplest of tasks. We've been trying to get services for our daughters for over six months that only took a couple of weeks to get from previous providers. We need the same two services for our daughters and they billed one as in-network, and the other as out of network, for the exact same service at the same location. This divided up the deductible so we would have essentially pay the deductible twice and pay way more out of pocket for one daughter (5x as much).

I have been with Kaiser Permanente since 1994. I have watched what was once an excellent healthcare provider become the worst in the industry. Every doctor is overwhelmed with patients. My primary care physician has over 2,500 patients. Nurses are instructed to prevent any communications from getting to the doctors and to reply to emails with canned replies telling the patient to call the pharmacy, appointment center or other online department. If you try changing primary care physicians you will find that very few doctors are accepting new patients.

The staff is kinda rude and not very accurate in dealing with information…. They act like you are bothering them when you try go find something out from them. I bought their insurance and never used it, but now I am canceling it.

I can't believe Kaiser hasn't been shut down. Its practices are totally illegal and immoral. Towards the last year, I refused to step foot in a facility. I wouldn't be a patient there if I was paid to. The last Dr. I saw was a trauma specialist. I had to go through hoops and deal with so much abuse just to get a referral. When I started to explain what happened to the Dr. he said that I needed to lower my expectations to the ground and basically suggested that I get the heck out of there. He said that I was lucky to be alive!

My coverage was only in network but in network is too slow and I needed a surgery. I ended up getting surgery somewhere else and paying tens of thousands of dollars out of pocket. I would not use this insurance company. They take too long in network and don't cover anything out of network so you pretty much can't get medical care unless you have 3 or 4 months to wait.

My initial visit to the Kaiser Permanente emergency room that witnessed the injury in its full form telling me I had a large hematoma was a misdiagnosis delaying proper treatment. See article **. For reference specifically noting that “The trauma surgeon and radiologist must be aware of this condition, as early diagnosis can lead to conservative management, while a delay can lead to surgical exploration”. Proper diagnosis was done after 3 weeks getting an appointment with my primary physician that wrote an emergency referral to see an orthopedic surgeon. Properly diagnosed after the third week causing the “surgical exploration” requiring a evac pump and additional medical assistance!

Kaiser health is getting worse. My biggest problems with them involve very poor communication. Here are some things that have happened to me using Kaiser in the past few months: 1. Kaiser will robocall you with what they say is an important message. They will ask you to call a number - where you will spend 20-30 minutes on hold. The message is usually something silly about medication that might be delayed for a day. 2. They are now sending out prescription drugs that do not have the safety seal on them. I called them and (after being on hold for 20 minutes) they told me the meds are okay without the seal. Real comforting. 3. When you call them, it will say rather than waiting on hold you could have them call you back when someone is available. Then a robot will call you back 30 minutes later and ask you to stay on hold for another 20 minutes.

I have many bad experiences with Kaiser and I have Kaiser insurance for almost 5 years. Doctors don't listen to you. They have an agenda, they just play the book, don't care what your concerns are and to be frank they don't even care about you.

Never ever getting Kaiser nor recommend for anyone. I recently got a policy through WAHealthPlanFinder. They require payment before your plan starts. I paid to start my plan, and after a week I called to make an appointment. They could not give me an appointment and there was a lot of confusion, so I decided to cancel my policy. However since I used WAHealthPlanfinder to cancel, they are unable to help me at all with my policy. They legit have no control over their own plans/policies. I have to go through two companies to receive results. They will not conference call for me to clear up issues. Smh..

You can’t get urgent care quickly. They don’t cover any places like Zoomcare and don’t make appointments at their clinic, so you’re always forced to wait hours. They could streamline this process, but they don’t. Terrible. I’ve heard that people really like Kaiser, but I will never get it again.

I generally support health care institutions. I don't feel health care is a right and I believe we all need skin in the game to help keep costs down. Recently KP has really upset me. Without going into details, they denied granting me the option to seek an outside opinion. O.K fine, I changed my insurance and moved on. Then 6 months later I start receiving additional bills for services I thought I had paid in full. O.K my bad, but 6 months! Seems ridiculous. Additionally, I had almost the exact same services done (only more thorough) by my new provider and the total charges were less than half the KP charges. IMO, KP only cares about their bottom line and has lazy and sleazy billing practices. I would never recommend them to friend or family.

Just went into Kaiser on Ming Ave in Bakersfield Ca for blood pressure test and was told the nurse would be back in 8 minutes, waited 15 and she didn't return. Went looking for her and was told that I wasn't the only patient. I pay an exorbitant amount of money for insurance. And I expect them to keep their word. Time is money. I would not recommend this lousy insurance even it was free.

Worst insurance ever, I’ve been with Kaiser for a long time, I liked them before but now THEY ARE LITERALLY THE WORST, starting from their records department to all doctors. I am looking for alternatives.

THANK YOU FOR YOUR PAYMENT...That's what it's all about the payment then good luck getting in for an appointment when you need one. Been trying to get in to Dermatology for over a year for a bleeding facial skin issue with no luck. After finally getting seen by my primary, an appointment was made 2 months in advance then cancelled 3 days prior. Now it's another month of waiting.

Going to Kaiser is like crossing your finger that you get a doctor that actually care about your life. I been with kaiser for more than 5 years and it's just getting worst, the staff and doctors just want to make a example of patients' life by not caring to do their job just to prove their point to the CEO that they need to get paid more money or this is what happens. Sad but true. Kaiser failed me as a paying patient to care for me.

They are the worst! They bid all these coverages for cheap with the companies and then save their cost at the expense of the patients. They are here to take care of you, but to use delay, run-around, dismissing your issues, making seeing an specialist hard, hiring cheap physicians, etc. etc....tactics to be profitable. THEY SHOULD BE PUT OUT OF BUSINESS!