Kaiser Permanente Insurance Reviews

I have been a Kaiser patient for over 2 decades and the quality of care steaming from support staff to all departments, Kaiser is systematically failing me as a patient, I tell them what's wrong and they pick the part of what I am saying that's important to them, failing to listen and hear your patients and then work together as the team you pride yourself on, patients wouldn't feel lost, unimportant, or seriously. KAISER, YOU NEED TO BETTER AND STOP APOLOGIZING FOR THINGS YOU HAVE NO INTENTION ON CHANGING. I wouldn't recommend my mortal enemy dying of cancer to come to your establishment.

Today was a day when grief for myself and my mother was covered up with a smile. A week after the burial of my mother, my body has collapsed with exhaustion from caregiving. And, like so many caregivers my health became compromised after months ( and years) of being responsible for the parent I so loved. Today after a week of many possible heart related symptoms, I was scheduled for EKG.

I've been with Kaiser going on 2 years now and since then my health has gotten worse. The doctors, at least the ones I've had, do not care and don't listen to you. I was expecting a lot more when I joined, now I deeply regret it and I am starting to be in medical debt. I will be changing insurance.

Kaiser is the absolute worst healthcare provider I've ever had. EVERYTHING is 3+ months out, regardless of ailment. Need to see your primary care doctor? 3+ months. Sports tendon injury? They'll force you to do an X-ray before an MRI, but they won't even schedule an MRI until the X-Ray is completed. The X-ray can take 6+ weeks...so you'll be in pain for months. Then the MRI scheduling takes an additional 6-12 weeks. Prepare for additional pain and suffering. They plug you into a workflow that is impossible to get beyond.

Due to some bad previous experiences at the Urgent Care, I was nervous about going to Urgent Care but ended hitting a jack pot at the 8/24/2025 visit - the experience was way beyond what I had envisioned & was highly productive. I was so fortunate to have been assigned to this doc. I was impressed that he actually had reviewed my chart before coming to see/examine me. His exam was thorough. He sat close, kept eye contact. He listened intently to what I had to say then rendered an opinion of what he thought my troubles may be, told me what tests were necessary and what the plan of action was, all done with grace, empathy, & compassion. I felt that I was in good hands & on track to getting relief. My Thanks!!

Hopefully you don't get Christopher ** or one of his students. They will lie to you, scare you, and try to hold you against your will. Give bad medical advice and falsify your records. It is a teach hospital to standard of care is lacking. But the doctor's actions are inexcusable

The worst customer service ever. Call your doctor. Nobody answers the phone. If you contact customer service, the voicemail tells you to leave a message and I’ll call you back. They don’t call you back.. This is inaccessible healthcare at its best.

My Orthopedic doctor switched me to a phone appointment in May 2025, and when he called me, he said that he didn't need to see me for ankle swelling. He wrongly stated that my surgery was a year ago when it was actually two years ago, then he denied my request for hardware removal surgery after not seeing my ankle in over a year.

No stars for them, I’ve been waiting 20 days for my CT scan results, my doctor only gives me medications and doesn’t order any tests, my stomach doesn’t handle more medications, finally I went to another doctor and thanks to him I was able to get a CT scan, but still idk what is wrong with my stomach. Every time they order blood test I get horrible experience with them, please see picture of my arm, they really are horrible people, I will never recommend them.

I just switched jobs and previously had Blue Cross and never experience any issues. Now I have gone to the doctors twice and had so many issues with Kaiser Permanente. CVS/Wallgreens does not partner with them so I had to pay full price for my prescription out of pocket. Also their network is very small so I am having so much trouble finding a doctor. I called their customer service to try and get help and they were extremely rude and unhelpful, so I just had to cancel my doctor's appointment because they could not tell me if they would cover me or not.

They refuse things My Dr recommends. They don't really cover anything - No one is going to tell you what something costs until after you get the procedure and then they hit you with lots of bills only to find that nothing is covered. I would have saved money had I not been insured. They require me to buy from their pharmacies - (all local approved pharmacies have closed recently so I have to order online or drive to the hospital and pay parking etc to get prescriptions. (If something big were to happen to me, I would fly to another country to have it taken care of and my cost would still not meet the annual deductible). I will never use this insurance again. It is garbage. DO NOT RECOMMEND.

I've been a patient in 2007 for 5 years and again from 2021 to current with Kaiser Permanente. 2 years ago I was diagnosed with severe osteoporosis. My doctor gave me one choice. Go on medication. After looking into, only 20% of people starting this medication, stay on it. Many side effects attached of which I'm not willing to take a chance with as I don't do well with MOST medications, my research gave me many alternatives to treating this condition. Kaiser's policy on osteoporosis is medication along with additional lab work and a dietitian.

Starting June 11th I had severe throat pain & a swollen uvula. I have had several urgent care, primary care & hospital visits. It took them a week to decide to send me to ENT. After several urgent care visits & even being monitored for tachycardia, which I still have. The worst part was being left outside in a wheelchair by a pharmacist.

I have been with Kaiser for many decades. It was okay, just ok for a relief in minor health issues like flu, digestive troubles, and some prescription needed and blood work. Lately the customer service IS AWFUL, answering phone in rude manners. It's totally unacceptable when dealing with sick people who need assistance and compassion over the phone. Doctors treated you like at the in and out Burger's, get rid of patients in less than 10 minutes. It's not a quality health provider, obviously. It's going down the hill. I am lucky enough having a doctor who did not push me on prescription medicine and through unnecessary radiation tests like most doctors do. People get sicker being under Kaiser care, as I noticed.

Kaiser no longer has a medical records office onsite at any of their locations so if you want to have any records or images sent to a third party such as a chiropractor, you’ll have to go online a request them. They’ll then send you an encrypted email that you won’t be able to forward to anyone else so you can’t have them viewed by a third party. My chiropractor requested my xray and MRI images over a month ago and has still not received them. Meanwhile my back is in pain and my primary care doctor is telling me the radiologist found nothing wrong in my images even though I’ve read the reports myself and I have a bulged disc and a herniated disc.

Extremely Disappointing Experience with Kaiser. I've been with Kaiser for several years, and unfortunately, my experience has been EXTREMELY frustrating. It feels like patient care is not a priority. Scheduling an appointment usually requires at least a two-week wait, which is unacceptable when you have a medical attention. (NO WALK INS ALLOWED) Even accessing urgent care often requires an appointment, which defeats the purpose of it being "urgent." Kaiser heavily pushes virtual appointments via Zoom or phone even when an in-person visit would clearly be more appropriate. If the staff has time to speak virtually, why not see patients in person? When I do manage to get an in-person appointment, the visits often feel rushed with little depth or thoroughness in evaluation or screening.

I’m writing this review to share my extremely disappointing experience advocating for my cousin during their Emergency Department visit at Kaiser Permanente Irvine on June 10, 2025. My cousin had already been diagnosed with stomach problem which is diverticulitis at Kaiser the previous month. After being discharged with antibiotics and pain medication, his condition worsened, leading to a second ED visit and hospitalization. Two weeks after discharge, the symptoms continued—along with rectal bleeding due to the history of rectal bleeding—prompting a referral back to the ED by their primary care doctor.

I love everything about Kaiser Permanente except their website. Viewing messages is extremely frustrating due to uncoordinated navigational setup. My blood pressure increases every time I use it. I feel panic when I have a new message.

Kaiser is great for common problems but struggles with complex and rare illnesses. For years, my doctors failed to identify my illness, and even told me there was nothing seriously wrong with me. The health impacts of the delay in diagnosis have been significant. Now, Kaiser is making it incredibly burdensome to get FMLA certifications so that I can continue working. I spend hours on the phone, only to have my certification requests ignored or changed, despite that my doctors agree with the certifications I request.

They do not do an ultrasound test for vascular reflux for thrombophlebitis in WA State except in Spokane or Olympia. They offered the test in Spokane or Olympia. They apparently don't do ultrasound in Seattle... What!!!! They expect a blood clot patient to drive half way or clear across the state for this? Mind you, a blood clot patient should not be sitting in a car that long. This is messed up!

Horrible service. Recently got out of a php and requested to see my psychiatrist for med changes, found out their soonest appointment is months away. I've been trying to get hrt for 5-6 months now and just found out I have to wait 2 more because they're booked until mid august. I'm sick of this insurance and their horrible understaffing. Terrible service, DO NOT GET. My girlfriend went with medical and planned parenthood and got hrt the very next day. Choose people who actually care about you.

This will be my final appointment as a Kaiser patient. After years of having my concerns brushed off, my symptoms ignored, being accused of drug seeking, called a hypochondriac, frequent gaslighting, and constant refusal to even have conversations about my concerns and instead having every doctor focus on only my weight and diabetes, this was the final straw.

Kaiser in Santa Clarita has become almost impossible to get any real service, you are better off going to Panorama, and don't be a few minutes late or they won't see you. They call and want you to go to an appointment for maintenance care, but are so busy you have to wait over an hour at your appointment, Why make appointments if you are just filling the waiting room.

Beware! Kaiser contracts with Apria Healthcare who happens to be the WORST medical supplier available! My CPAP machine has broken twice and Apria is impossible to deal with. Kaiser suppliers, like Apria, are awful and Kaiser knows it but does nothing about it. If you need medical beds, oxygen, etc. then you will be told to contact Apria. Good luck. Apria lies, puts you on hold and uses faulty equipment.

Wow, I just love Kaiser. Called to fix what they messed up—a double charge. Waited on hold for 25 minutes. Finally got someone on the line who sounded like she’d rather be anywhere else. I explained the issue… silence. I had to ask "does that make sense?" just to get a response. She mumbled something about checking the system, clearly unsure of what she was doing. A few awkward minutes passed. I asked for an update—radio silence. Then boom. Call disconnected.

I have had a very disappointing experience with Kaiser. It has been extremely difficult to schedule appointments with doctors, and I always find myself waiting in the waiting room for at least 40 minutes. Additionally, the qualifications of the personnel should be improved significantly.

Kaiser is great, as long as you don't get sick. Like a ** with flowers planted around the perimeter, it's nice on the outside but once you're locked in, you are nothing but a number and you get the same hard cot and thin gruel as everybody else, no matter what your needs are. Live or die, it's all the same to them, just as long as you make them look good while you do it.

For years I have handled all my wife's medical affairs with Kaiser as she works long hours and is not able to make calls during the work day. To do this they made us jump thru hoops including completing a form that has to be submitted etc. We did this when we first signed her up for Kaiser coverage and I have probably called member services and specific clinics for her 25 times over the years. Whenever I call I am asked for my name and some identifying info and then they speak with me. Yesterday I called a clinic about an exam coming up with no problem.

It’s some kind of health care provider. They keep spamming me this afternoon by calling me five times, which is very annoying. I don’t know what they want, and they don’t explain. I hang up the call and will not use their service at all.

I just moved to the area and chose Kaiser due to prices. Right away, I saw it was a mistake. They reduced my prescription counts that I transferred in with, saying that I needed to be seen by "their" doctors (essentially disregarding pre-existing care I already had). I can understand a request to review records, but no...Kaiser literally cut my meds by 66% without so much as a phone call, causing mass confusion. I am required to get a PCP before seeing a specialist to get my prescription counts back to where they were. Out of the hundreds of physicians in my area, only like 10 are accepting new patients (thus, I have very limited choices on my PCP preference.) Twice I have needed immediate help and had to pay out of pocket to be seen outside of Kaiser due to the multiple day timeline to get into urgent care in Kaiser. Needless to say, the bureaucracy and red tape of Kaiser are not for me.