Kaiser Permanente Insurance Reviews

I wnat to know where/to whom I can write to complain about the outrageous fees I am being charged for Kaiser Medical Insurance. Every year,it seems to go up an extraordinary 121.5%. I am 55 years old with a 45 yr old husband and we are paying $729/mo for our medical insurance with Kaiser. We are healthy and go only for maintenance or occasional issues. Where can I complain?

Kaiser has refused to provide, prescribe or cover effective medications. I have asked repeatedly over the last month to be placed back on my Allegra D-24 as I was on for 18+ months while covered under Aetna. Since this medication is not on Kaiser's formulary, they won't provide it to me even though it's the only medication that is effective for me.

I canceled my medical insurance with Kaiser on 12/31/07 and on 01/07/08 was charged again for services. I canceled my medical insurance because I was not working at the time and needed to save money for other expenses. The $254 that was debited caused my bank account to become overdrawn, for which I was fined $30-$35 for every payment that bounced. I had a tight budget on my bank account, and now because of this, it has sent my funds into an upheaval. I contacted Kaiser services twice by phone and tried to correct this but was told there was nothing they can do regarding the overdrawn fees; however the second rep said they will refund my payment immediately.

I was on a $1,500.00 deductible plan which covered an annual preventative care physical for which I was supposed to provide a copay at time of service. I went to my annual physical and received care and while in the doctor's office, I was told by the doctor it would be covered. I also asked at the payment desk whether the labs and other care I was about to receive at the visit would be part of the covered preventative services and was told by all Kaiser employees who I asked that it would be covered. A few months later, I got a bill for $130. This bill was for labs and services (regular stuff like charges for having blood drawn, lipids, thyroid test etc.) that I had been assured when I was at the appointment would be free. I called to dispute the charges but it is really no use with Kaiser. They say that I have to pay it even though I was told that it would be free. The exact same thing happened to 2 friends of mine who are also Kaiser members. They both were advised by their doctor at the time of the appointment to have a service and when they asked how much it would be they were told it would be free. Then they received bills later. One friend was also charged for services/care that she did not even receive and only after a few hours on the phone did she get them to take that off her bill. I do not recommend Kaiser health insurance.

My dad started complaining that his feet were numb. In addition, he developed a phlegmy cough that would not go away. He went to several people telling him that he just needed to lose weight, exercise, etc. His feet became, and are to this day, a brilliant shade of purple and he can no longer feel them. His coughing became worse, and he often produced sputum or threw up without warning. The tests ordered were always the usually EKG, and then Sorry, nothing is wrong go home and that was that, no heart problem, no followups. He went to podiatrists, specialists, and they tested him for things like leprosy and a interesting array of tests that yielded, not suprisingly, no results.

My husband needed a minor surgical procedure performed in his doctor's office. The doctor's office called for pre-certification but were told it was not required. However, Kaiser penalized us because a pre-cert. was not obtained. My husband required the same procedure two months and six months later. In those instances, my husband witnessed the doctor's staff attempting to obtain a pre-cert. In each instance, they were again told a pre-cert. was not required. However, again, we were penalized because a pre-cert. was not obtained. I contacted Kaiser several times in this regard with no remedy at hand.

My daughter misses school and must wait a month for appointments. The drive takes 2 hours because of traffic and sometimes she gets carsick. When I need to talk to the doctor about her injectible medication, I sometimes have to wait 2 days. I have also been told that she may need back surgery and that there is only one doctor qualified to do it. A quick check on him shows that he had a malpractice case filed and awarded against him.

I'd had two miscarriages, and two Kaiser Permanente doctors didn't treat as high risk pregnancy at 37 years of age. One doctor told me I could get hit by a bus tomorrow along with the rest of my family, when I had a concern about the cord being wrapped around my baby's neck at 7 and a 1/2 months pregnant. I finally had a c-section after my water broke but no delivery after 24 hours.

If you have cancer, do NOT go to Kaiser. I'm stuck with Kaiser because of insurance. My oncologist does NOT follow up with me with my questions unless they receive several calls from me. She is more reactive than proactive with my case (good thing I am in the medical field so I can suggests things that she could do for me, rather than wait for her to do it). She started me on my chemotherapy without letting me know (the plan was to hold chemotherapy, next thing you know, I receive this phone call from them that I'm starting chemotherapy in 2 days!!). I called her up, but she had gone on vacation for 2 weeks!!

Avoid Kaiser as much as you can! I had surgery 4 months ago and was hospitalized, and they collected the fees for that. Last month, I had another ourpatient surgery and was charged regular fees because apparently we have not yet met our deductible! We called member services to ask why my payment 4 months ago has not been reflected yet, and they said it takes a while for them to code the charges and submit the payments!! It's been months but their records still do not reflect that I've already met my deductible and should not be charged anymore!!

We had Kaiser through his job. Well, after 39 year's of service, Albertson's closed there warehouse, and took away our medical. Well, I applied for Kaiser, and they denied us because we have high blood pressure, which is under control, and we had it when we had kaiser already.

While enrolling in employer provided healthcare coverage, I mistakenly answered one of the questions on the form incorrect. The question asked whether I, or any of my dependents, had taken prescription drugs in the last twelve (12) months. To the best of my ability, I answered the question "No."

My wife Maria needed to talk to a Psychologist on Dec 31, 2005., and was sent to KMHC as a "voluntary" patient so she could have some therapy sessions and professional help as well. Unfotunately, after a great start in Unit 3, following rules and being nice she was given drugs to treat her "Depression" and everything has been downhill since then. Now she is being held as an "involuntary" patient in Unit 2.

My son went to the Emergency Room for care. Kaiser paid the hospital minus our $50 deductable, however, Kaiser felt the physician only deserved $44 out of the $253 billed amount.

I went to the doctor for what was diagnosed as a viral infection of the throat, causing laryngitis. I also went in because I have a bunion on my left foot and am having difficulty functioning and walking.

Kaiser scheduled an appointment for us to receive a letter to assist my daughter in switching high schools. They instructed my wife to use my daughter's membership card and pay the $20 co-pay for the appointment. They had my wife watch a 10-minute video and then told her that they couldn't give her the letter!