Kaiser Permanente Insurance Reviews

My wife just saw this so-called specialist [Dr. Minh **, MD Rheumatology (Panorama City, CA)]. She said this is the worst excuse for a doctor she has ever seen. Clueless, rude, incompetent, unprofessional, and condescending. She was dismissive of my wife asking questions about her condition but did have questions of her own - such as, "Do you work?" (answer: no), "How do you get your income?" (a: my husband provides), "What does he do?" Seriously, how is that relevant to the matter???? This doctor is more concerned about what I do for a living than my wife's well-being. That's BS.

Look, the only thing good about it is that everything is in one place. My mother's doctor has never responded to several requests to change my mother's blood pressure meds after several departments have sent requests. She takes two different medications for blood pressure. A while back, she was having trouble with it, so he told her to double her meds. Well she constantly runs out before she is able to have it refilled! We have explained over and over and over again to the pharmacy and they continue to send messages to her doctor to get him to rewrite her prescriptions. Yet, there is never any response. I'm sick of it! They just lost a patient!

I have had good care and service at Kaiser, BUT when I called to make a Dermatology appointment in October I was given one in MID-DECEMBER!! AND people calling now, mid-November must wait until February. This is ridiculous. I have a growth on my forehead that has gotten bigger and more painful while I have waited for the weeks to pass. I tried telling this to the scheduler when I attempted to move my appointment up but they seemed to not pay any attention. Kaiser is obviously understaffed in Dermatology! There is no excuse for this! I feel like I am living in Canada or the UK with National Health. I pay for insurance. My care should not be rationed.

The newest Kaiser scam is that they only allow the Doctors 20 minutes for the physical appointments, that they must provide by law and without a copay. After 20 minutes a red light flashes on the Doctor's computer screen, and they must quickly leave the room, and they tell you to make another appointment and come back. At the next appointment they charge you a copay. These people have done some dishonest things over the years, but this is really horrible.

10 year customer, can’t wait till my new employer plan comes up so I can DUMP them. They screw up my repeating prescriptions Every Time, I don’t even contact them anymore, I just go thru my pharmacist. Last blood draw was by a total rookie who had to be coached on every step, hurt like **, left a giant bruise for 5 days. Dr. ** when I mention joint pain, says “well, consider your age” and “just take pain relief”.

I recently changed jobs and Kaiser is the only insurance offered. They don't cover several of my prescriptions because they aren't generic. I was on the non-generic version because the generic one didn't work. That didn't matter. I was told my options were to switch to a generic or self-pay at a non-Kaiser pharmacy. I can't afford to self-pay so I'm going without meds.

After 10 years and a cancer surgery I had to leave KP because they do such a poor job in Northern Colorado. I sent for my records so my cancer scan could be compared with my previous scan. It took more than 6 weeks to get the records. When they arrived they were loose in a stack that the USPS carrier handed me. The paper envelope containing more than 1000 pages was torn open for all to see. There were greasy fingerprints where they went through the pages. My personal information has been compromised and of course THERE IS NO WAY TO CONTACT KAISER. KAISER IS THE WORST TYPE OF INSURANCE THERE IS. JUST SAY NO!!!!

If for whatever reason a person hasn't made their premium payments then after the grace period they're terminated. If they want to reinstate they need to pay the past due, which is understandable, but they also need to pay the next month's payment... For example if today is November 10th to reinstate one would need to pay also December. Keeping in mind that December's payment is not due until December 1st for members. If unfortunately someone is struggling financially and was terminated for that reason it becomes difficult for that person to reinstate and I don't think that's right. For a company that makes 80 billion dollars to further hurt the struggling individual who scraped together enough money to pay the past but then also needs to pay an upcoming month.

I had KP for the better part of 2018 and was shocked at how poor their behavioral health programs were. I was first told by a KP Social Worker that I didn't fit the criteria for weekly or bi-weekly therapy (I was dealing with generalized anxiety and depression) and had to fight with them to see a different clinician. When I saw this clinician for an intake, they told me they had no availability for months and I could monitor their schedule online and try to get appointments when people cancel. This is absurd, counseling/therapy needs to be on a consistent basis to provide therapeutic value to clients. KP is disgustingly poor with their mental health services.

I’ve been with Kaiser Permanente about 5 1/2 years. My husband and I buy our own insurance, he is self employed. I’d had United Health Care, our insurance broker was sold on Kaiser Permanente, after much thought and consideration I decided to use KP. My husband won’t, based on old information and the fact that he is bull headed! After reading the most current negative reviews, I’m wondering when I might experience what others have. I have found KP to be a smooth running machine in all aspects. I have always had great communication with KP and my doctors; I love being able to email them with questions I have knowing I will hear back within a day or so.

It's been 2 years. I, no longer have Kaiser Permanente but doing the first year after the surgery. I been having chronic pain in my shoulder ever since. I did put a grievance complain when I did have the insurance. I was diagnosed with rare bone cancer inside my shoulder. It was replace by titanium rod. I've seen several doctors after my surgery. No doctor has been able help. They just say return to surgery at Kaiser. These doctors just keeps sending me to physically therapy and still I have chronic pain. For rest of my life. What the difference having the cancer or not.

Membership did not change and yet I cannot get into system to reset password because they cannot find me after being a KP member since July. Nothing but trouble in trying to get information. They also told me my deductible was one thing and I find out five months later it was something different. Can't get people to respond to phone calls. Probably not renewing after all the trouble I go through and having to go hour away for Podiatrist when KP five minutes from work which is why I chose them in the first place. No idea all the trouble.

Went to outside source for health checkup 3/19, 179/87 BP, immediately went to Dr, Doctor didn't give any BP meds, didn't warn about possible stroke, 8 days later had a hemorrhagic stroke, almost died, they then starting pumping me full of BP and Cholesterol meds. Never received an apology, debilitating recovery, 7 months later still still feeling effects of stroke. Their ads lie, Dr's do not care about their senior patients.

Had a leg injury and my bill for first 3 Dr. visits was the same until I received my last one which required me to pay full cost. Up until then Kaiser had sent a bill with 50% coverage and was, applying the rest to my deductible. I would not have gone back to the Dr. had I known my billing was incorrect entire time and I was now being charged full price. I would not recommend this company as it has been very difficult trying to resolve their own billing mistakes that I should not be now held responsible for.

My wife and I are both members of Kaiser and have experienced a similar lack help, advocacy and basic attention to us as people. It seems Kaiser doctors are instructed to provide the bare minimum care, procedures and tests allowing our health to decline to the point we both needed to go to the ER. We have heard many similar stories from our friends and family as well. I came in with an abscess and a fever and was sent home with antibiotics. The nested day I had to be rushed to surgery because my symptoms got far worse. Because I was sent home the surgery left a much larger wound and months of wound aftercare.

I had a slight tear in my meniscus and had Arthroscopic knee surgery in 2015. What should have been an easy procedure lead to a second arthroscopic knee surgery months later. Between that time, I was in a knee brace with a small degree of bend. Now, my knee will not straighten and I walk with a limp. I had the second scope, open knee surgery, and last year a third arthroscopic surgery all from too much scare tissue from the surgeries. My first three doctors all said I was an unusual case. So I guess it’s my fault.

Kaiser dropped my insurance. I lost a credit card and had it replaced, not realizing I would no longer have insurance payments withdrawn from my account. Following this incident, I had a $2900 procedure done. They had already canceled my insurance but did not inform me of this at the time of the procedure. A few months later I was getting phone calls regarding my bill. Confused, I asked them what it was for and why it was so high. They said it was because I didn't have insurance and asked if I hadn't gotten notices that I was in arrears. I said no and asked what address they sent them to. They sent them to my physical address, which does not have mail delivery (small town in northern Colo).

I signed up for this plan during open enrollment because it had a 5 star rating. Soon after, I realized that I would not be able to see my breast cancer specialist, who I have seen for many years. The doctor that Kaiser had me see had the worst bedside manner I have ever seen. He was rude and off putting and made it clear he could not help me.

For the 2nd time Kaiser has ** up my procedure and then tried to blame it on me, thinking about changing medical coverage, they make me fast for 14 hours (I'm diabetic) and twice they have decided not to do the procedure seconds before it starts but of course after they administer the IV and everything else, this place is a joke.

In September 2018 I had a pulmonary lung test, prescribed by my doctor without further explanation as to how extensive and expensive the test would be. I paid my $65 co-payment, took the test, and did not hear from Kaiser about a bill until August 2019! Now they charge me nearly $700 for a one-hour-procedure. The person in the billing dept explained how it is a complicated process to get all the billing factors aligned and that this can take up to a year. Now all of a sudden I am facing this large bill, out of nowhere, and am supposed to find this perfectly normal. The average charge, according to the internet, of a pulmonary test is between $25-$700 for people without insurance - obviously Kaiser is above average when it comes to billing.

Kaiser is a closed system, meaning my policy covers everything from lab tests, to prescriptions, within the same building. Very easy system to work within. My concern is dementia care which is unavailable after age 65.

My daughter was receiving ** infusions at Children’s Hospital for her juvenile arthritis when we had Group Health Insurance. It was really working for her. When GH switched to Kaiser, everything changed. Pre-approvals for almost everything, (that delays treatment,) and they would no longer cover her infusions. After 4 appeals, they would cover the medication itself, but not her in-hospital infusions.

I had a medical emergency out of state and now have had to fight back and forth with the provider and Kaiser to pay the bill. I am extremely disappointed in kaiser as an insurance provider. I am considering changing providers.

Have been with Kaiser 30 years, but am leaving at end of 2019 because am exhausted trying to get access to quality and timely care. Yes, Kaiser is cheap medical insurance, but you get what you pay for -1) actually getting an appointment with a referral to a specialist takes 2-3 weeks; 2) after getting approved for surgeon in Orthopedics it takes at least 2-4 MONTHS to a actually receive the surgery. All post-operative appointments are with “physician assistants” (sort of a glorified nurse). My personal experience- the PA SAID MY STITCHES WERE DISSOLVABLE, THEY WEREN’T and 2 months later I HAD TO HAVE THEM SURGICALLY CUT OUT OF SKIN.

The most pathetic tactic a business or organization can use against its clients is to simply not reply to clients’ calls, letters or emails about their concerns. The latest example in my experience is with the Kaiser Permanente HMO. In a phone conversation, one of their grievance case managers, Lauren **, told me she would ensure that a past problem of Kaiser sending mail to the wrong address would not resurface. The problem did resurface. So I called her and left voicemail messages three times over a two week period in August, 2019. She did not return my calls (yet it is her JOB to return clients’ calls). So I wrote a letter to Kaiser’s CEO, Bernard Tyson. This strategy usually produces results. But not this time. No one replied to my letter.

Unlike most HBO's, Kaiser's model of health delivery is NOT based on quarterly profit sharing. There isn't any pressure "not" to refer patients to contracted specialists. All Doctors & Specialists are employees of Kaiser, making referrals simple. The on-line accessibility to your entire health care records, doctors, messages, appointments and much more is seamlessly available to you. Kaiser Permanente consistently is rated 5 Stars among all Medicare Health Advantage Programs. I Love Kaiser.

Kaiser has exploded with the influx of patients that now it takes months to schedule routine appointments and if it's a specialist it takes even longer. They have too many patients and not enough good doctors who care, who are willing to do the testing and investigate reported symptoms. I've had neck and back pain for about a year and a half along with some other concerning symptoms. When I told my PCP and psychologist this I was told I was too young to have these issues and was dismissed without further testing. I've since switched to Emory and raised the same concerns to my PCP she has since referred me to rheumatologist who has ordered a panel of blood test that came back positive for autoimmune disorders. All I can think about is that I could've gotten this under control earlier had Kaiser bothered to care... or adequately done their jobs at all.

Kaiser's staff are not respectful people and they are not patients. They cut me multiple times and hung up the phone while I am talking and they write their own notes about your account. My story in brief is: I have had some visits like preventive visit which it should be covered under the insurance (Kaiser) and they charged me not just the visit and blood drawings and some other exams it should be covered at 100% but not with Kaiser.

I switched jobs to a company that offers employees coverage through Kaiser, I figured it would be fine, I was wrong. First of all, the system is convoluted and confusing. They don’t tell you that you have to pick a PCP before you go in for an appointment. Secondly, it’s not convenient to do anything. You have to use their pharmacies, labs, etc., no more just visiting your nearest Walgreens. My biggest issue is with the physicians insisting on unnecessary, extraneous tests. I’ve been on a medication for the better part of a decade, same dose, never had any problems. When I visited a Kaiser doctor to get refills she insisted that I have blood work done and required that I see a psychiatrist to make sure I really had the medical condition I’ve been treated for successfully for many years.

I am a retired Kaiser physician-four years ago tests showed that high cholesterol and high lipoprotein a (a risk factor for CVD). My own exam, I found evidence of carotid artery disease-confirmed by ultrasound - I was given a diet sheet, and started on **-not referred to neurology, endocrinologist, or cardiologist- I pressured them into getting a treadmill, and echocardiogram -but received most of my care from MD friends outside of Kaiser -it was expensive. High lipo a is not yet treatable but requires very aggressive treatment of other risk factors- only after I threatened to get a lawyer was I referred to a vascular, and cards MD. Kaiser is free to me - but I am still changing to straight medicare so I can go to UCSF and receive the standard of care in the community - Had I not been a doc, I probably would have already had a stroke - Kaiser's advertisements are false and misleading. Anne ** MD -

My child has ADHD, and takes medication which can only be dispensed for 28 days at a time. They used to mail the medication to our home, as long as there was an adult to sign for it. They discontinued this practice, then they closed the closest pharmacy to our home. The closest pharmacy/clinic is now an hour away. Refilled the medication online and went down the day after it said it would be available. The man at the counter told me it had been cancelled by the doctor and I would have to call. He said it had been filled on the 17th, but cancelled on the 29th. I asked why a prescription would be cancelled after a week and he said, "Oh that's longer than a week." Then he realized his error, but still had no answers.

In the past few years or so, Kaiser So Cal has been signing-up far more members than it can service at its facilities. Requests for appoints for your Primary Care Physician (PCP) are unavailable under 45-days...UNLESS you call EVERY DAY and see if there are cancellations. This is COMPLETELY unacceptable!! To add insult to injury, rarely do you even get to SEE your PCP; instead you are shunted-off to a P.A. that 'treats' you like a brand-new patient and seemingly knows NOTHING about your situation. At least when there were paper files they could scan it before going into the room!! Now, with everything on PC's, they have to login before they can read-up on you....SO THEY DON'T!! THIS IS **TOTAL CRAP**.

My husband and I are self employed and we CHOOSE to be insured by Group Health/Kaiser. However suddenly this summer we received alerts on our credit reports that we are in collections with Kaiser through Evergreen Collection agency. How could I personally have 19 unpaid bills??? These are not missed premiums or copays. They are the percentage owed from provider visits going back to 2014. Kaiser won’t discuss it with me and they insist they emailed my bill to me. Evergreen has never sent me a bill either. I believe they are operating illegally. I have turned Kaiser in to the Insurance Commissioners office and am planning to file a complaint with the Better Business Office as well. And btw.... they made mistakes during my husband's knee replacement so they had to redo it only two years later. We never complained but I think we need a good malpractice attorney and join a class action lawsuit due to their irresponsible billing practices.

First, let me say that my experience with Kaiser while in Southern California has been fine. But beware their response if you're out of town. While I was in Illinois in an area with no Kaiser operations, I suffered a detached retina. These can cause permanent blindness if not treated quickly, but Kaiser decided it was not an emergency and denied coverage. They seemed focused on the fact that I went to an eye doctor instead of an emergency room. If you had a sudden vision problem, where would you go? The emergency room would send you to an eye doctor, and there would be an additional bill. So, even though I'm paying premiums that exceed the cost of the surgery to save my sight, Kaiser decided I should get nothing. Keep in mind that something similar could happen to you.

My first appt made was cancelled and I never received a call saying they had cancelled it. I drove 25 minutes to be told the doctor called in so I had to reschedule. I went in the second time, and was seen by a doctor who told me that my ** birth control was not correctly inserted the first time. She continued to pull and tug on it, to the point to where I passed out from force and trauma. There were a few different nurses in the room when I passed out to help me, however once 5:00 hit (closing time) there were only 2 left in the room, plus the scheduler. The doctor came back in and said that because I was not stable, they could not let me drive home. I said my ride wouldn't show up for about 30 mins. One of the nurses mentioned that since it was closing time, they could not keep me in their department. They asked if it was okay they take me to the ER, and I was hesitant because I knew I could not afford an ER visit.

We have been members since 70's. Kaiser expansion in 90's have seen quality going downhill. Medical service is still fair, but they like to prescribe pills for everything. Be careful and read up on pills to be sure they do any good. I dropped dental after traumatic tooth extraction by unqualified general dentist this last year followed up by getting punctured by hygienist trainee who stabbed me three times before I bolted. Reason for this negative review is just found out they will not replace eyeglasses that have crazed and frames bent. So much for Senior Advantage. Hope medical stays good.

It's always hard to make appointments. Dental appointments are especially hard to make for children. Wait times are very long and care is not always appropriate. Not worth it for the $$$. Not happy with the self check-in.

I am a senior citizen. Physicians at Kaiser don't bother to listen to what you have to say about your symptoms. They automatically think it is just because you are old. You can see different physicians about the symptoms and they give completely different diagnosis including when you have had tests done. When you are referred to specialized departments it takes over a month to get an appointment. It does not matter how much pain you are in. The pharmacy runs out of your medicine and it takes days to a week to get them. This is the worst HMO company there could be.!!!

I had 2 stress test at Cardiology Department. I was so nervous. Justin ** nurse cardiology and Jasmine ** EKG tech, Dr Parikh ** made me feel comfortable. They take care of me to whole process. My husband and I are thinking to switch to different health insurance next year but with this experience I had today that made us think twice. I wish that all department are like them. Kudos to all staffs at Cardiology Department! Thank you so much.

I have been to the doctor office 3 times for a throat infection. Kaiser not once did a culture. I was told this last time to take a ** pill for my pain. Kaiser Permanente won't give tests but will prescribe medical even after I said the last time I took it made me have heart palpitations and I had trouble sleeping afterwards. Kaiser Permanente also like to give you surveys asking questions about your personal business that has nothing to do with your medical condition. I wish they were more concerned about their patients' health.

Be careful when you come to check up with KAISER because they don’t let you know how much you pay as asking co- pay and then send you a big bill after that with many procedures you really don’t need. THAT IS WHY MUST BE MORE WHEN THEY TRAP YOU BIG BILLS AND I ASKED THEY SAID THEY DID NOT KNOW even though you got a KAISER insurance. Trust me. I give 2 stars for service with good.

I am sitting here with all type of tubes coming out of my body. I am on chemotherapy for metastatic cancer secondary to Esophageal cancer which was diagnosed while I was covered by this company. My primary referred me for endoscopy and these people started dancing around the issue telling me to only go to their own center for treatment. Otherwise no coverage. I did tell them my life depended on it but who the hell cares as long as these people are saving money.

Like another reviewer, I have been with Kaiser for a few years and used to be a fan. This past month (since July 22nd) I was in pain and tried to get into my doctor, there were no appointments with him or my OBG (only for October...). I went through 4 courses of 4 antibiotics, each doctor I visited (5 paid visits until I saw my own primary doctor, plus a 6th visit with him and a 7th visit to collect samples because they never do and keep giving me the runaround). The problem has not gone away. The random doctors don’t know the history and each one says something completely different. At one point, a "phone doctor" told me that maybe if I stopped drinking so much water, I would not use the restroom that much! WHAT???

At 62 I have worked for 48 years of my life, 41 years as a grocery checker. I am 5'9" which means I lean forward, neck and head dropped down, shoulders and arms reaching. My mid back has hurt for 25 years, most likely from work and getting worse by the year. 7 1/2 years ago I crashed head first into a wall from a motorized scooter, it was sort of the final straw. MRI's, x-rays, CT's, all point to deteriorating discs, degenerative arthritis, bone spurs etc.. Within 3 hours at work I am in miserable pain. My personal quality of life is horrible.

Kaiser Permanente doesn't care about your health and life. The only thing they do care is to make as much money on you as possible. I signed up for KP hoping that I can receive same level of treatment including my anticoagulant medication, but what a surprise - they don't allow it and tried to switch me to cheap one with several FDA alerts linked to major occurrences of common side effects. Reasoning that I stayed on my current medication works for me and I don't have any side effects doesn't convinced them. Also they failed to get my medical records from previous medical provider and stated that they don't see valid reason for me to be on my current medication. Any way KP insurance is about the same price as any others, but level of service is much lower. And again, they don't care about you and willing to deny treatment to you, they care to make as much as possible on you. Washington state is no place for this insurance and hospitals.

Worst health care company EVER!!! After denying my requests for monitoring several serious health conditions i filed a complaint. Got the runaround so bad I gave up. They do this on purpose and the state board must be in their pocket or just incompetent. I was buried in paperwork and misinformation. They almost killed me if I hadn't taken matters into my own hands.

I have been with Kaiser since 2008. I used to be a big fan. Almost 3 months ago I was in pain and tried to get into my doctor, there were no appointments so saw someone else. This problem has not gone away and I’ve seen 4 random doctors that don’t know me and the care I should be getting from my doctor who should be overseeing my care. I’m so fed up that I’ve decided to leave once October 15 comes around so I can change to regular Medicare. I’m willing to pay to go to a concierge doctor to get the proper care. Very disappointed.

Despite notifying the doctor on call that my husband is on dialysis, he overprescribed an anti-viral medication by a factor of six. Once the problem was identified, Kaiser failed to rectify it. Six months of complications have followed, including a serious back injury. These complications have prevented my husband from qualifying for a kidney transplant, even though he has a matching live donor.

Refused to give 3 months medication supply because they want you to pay your copay 3 times instead of only one time. They will tell you lies like blaming the doctor, only order one month supply, etc.... Or they will tell you, "No stock, come back." It's all about money. They are greedy!

Why does/would a legitimate Medical Facility use Computer Generated Spam and misidentified numbers? As a Medical Facility filled with Doctors, Labs, X-Ray Departments, different Treatment rooms, isn't it important for the Customers (because they do not treat you as a patient!) to know that their Medical Facility is trying to contact them?

I have something going on with my left leg that the doctor doesn't want to diagnose, so every night I beat on my leg to make it stop and now I injured my hand and can't get an appointment for 2 weeks, and the doctor didn't return my message. I will put a splint on my hand and hope it heals ok. Kaiser Permanente cares very little about the quality of life of patients.

First of all- I would like to express my upset and concern that I have now heard from TWO of Kaiser Permanente doctors that breast exams are not included in Preventative Health Checks. That is outrageous. Breast health is an important part of a women's overall health. I expect the general public does not know that KP does not think so. Secondly- I went into the clinic to see a new primary care doctor, and SPECIFICALLY ASKED for a breast exam at my appointment, which was my yearly preventative health check up. I told her I was experiencing pain and was concerned. She told me that KP doesn't bother to do breast exams anymore, as they turn up nothing. I told her that my friend just had a lump found in an exam (not at your clinic, clearly) and it was cancer (her reply was "well now I feel stupid"). Dr ** did not perform and exam as I requested, nor did she order an exam (physical, mammogram, ultrasound, or other) for me.

Had appt at 4:10pm, arrived at 4:19pm. MA Joana ** says my appt was at 4:10pm and I came 9 mins late and Dr. Deborah ** already left and no one can see me. Kaiser policy to have 15 mins leeway.

I recently switched from Anthem to Kaiser. Here is my experience so far: Doctors are substandard. Kaiser hires doctors with poor communication skills. They do not seem to understand patients very well or listen. From the moment I signed up, they instantly switched all prescribed medications to lower cost alternatives. I was flat out told that Kaiser does not "have the resources" to provide for certain types of exams. In particular, I asked about foot and eye exams for diabetics. Kaiser does not allow for exams with podiatrist, and refers everything to your primary care professional. Their eye exams are a joke. Furthermore, access to Endocrinologist is tightly controlled. Near impossible to see one.

I have been using KP for several years as it is the cheapest coverage offered through my employer, but being a customer has been a very poor experience. I have gone through about four physicians so far. The first was ok regarding competency but lacked interest in my medical treatment, generally. It was like talking to a brick wall. He left eventually, and I had to choose another. The second doctor was good (my nurse recommended), but during a call to customer service one day a customer service representative accidentally deleted me from his service; I couldn't be added back because as one of the few good doctors he was no longer accepting new patients.

I had no complaints at all about Kaiser in California. But the experience in CO in the Boulder area is rather different. Unlike in CA here it is not one big complex covering everything. Surgeries for instance are done in other facilities belonging to other medical organizations. I have seen minor surgeries only be offered once a month and requiring a trip to Denver. My medical records in CA being visible to all departments I needed to interact with was one of the big advantages of Kaiser. Here setting up a first Endoc meeting they have no idea who I am or my history.

I've been trying for about 4 months to get appointment with their psychiatric department but continue to receive calls from them canceling my appointment... And I just received the call again today cancelling my appointment once again... It has been nothing but a total nightmare dealing with Kaiser.

I have had Kaiser for years and avoid going in at all possible because everything you go in for is shared with anyone in the Kaiser system, there is no patient privacy. I also don't appreciate being weighed every single time, especially if I am going for something unrelated. Additionally, if you are in pain, you have to beg for medication and hope that what they give you is enough.

If you're a fan of form letters stating they are sorry for having not lived up to your expectations, a fan of the buck being passed, unable to be assigned a patient advocate (doesn't exist in the Kaiser realm) or not being treated AT ALL, then Kaiser is for you!!! I have been trying for months to get a female oncologist, who speaks English (as her native language - too much medical terminology to deal with any more accents). Who can fathom there is life outside of Kaiser. It's not possible. You file complaints and they keep being bounced around, vs one person handling it. Case "managers" are mere clerks. Talk about a figurative title; they have no power to do anything and they can barely accurately assess the situation.

Unfortunately I don't usually go out of my way to leave bad reviews. Just can't let this go without letting others know before they choose Kaiser Permanente as their insurance. As a family that is self-employed and pays out of pocket we chose to leave Blue Cross Blue Shield to save some money. Turns out it is the biggest mistake we have made.

I am very disappointed with Kaiser. I have had debilitating migraines for years that cause me to have to take a leave of absence at work. The doctor didn’t want to backdate my work status and so I couldn’t file for temp disability. They basically act like you are lying to them and don’t believe what you are saying. I’ve never had an issue with getting a work note backdated with any other health insurance. I even told them I’d lose my job without the note but they could care less. All they want to do is pump you with drugs before they send you to a specialist. The lacking of compassion towards the patient is proof that Kaiser doctors are like robots. Being a doctor is more than just prescribing meds. You have to have empathy and compassion for your patients. All these doctors care about is their paycheck and not their patients.

I’ve been with them for almost 2 years now and if my employer provided better options for insurance carriers I would go with the latter. My experience so far has been poor. I would consider myself pretty healthy. However, I had a medical crisis occur during my time with them and this is when their true colors came out. If you need mental health services and/or have medical conditions outside of giving birth PLEASE DO NOT CHOOSE KAISER!!!! They are terrible! Nurses and staff are mediocre at best and unhelpful. Customer service is subpar. Sometimes you’ll get good service and sometimes you get someone who shouldn’t be interacting with people at all. I’ve had better service at the free clinic. At least at the free clinic you know it’s basic, but Kaiser will slap lipstick on a ** and call it a beauty queen.

Can't say overall experience since I've only been with KP for 7 weeks. What I can tell you is the heath care company does "bait and switch" claiming you can pick your own primary doctor only to find out the good ones are all full and not taking any new patients. Furthermore, KP shows some doctors as open for patients but when you apply - you find out they are not accepting new patients. Bottom line - you cannot pick your own family doctor with Kaiser. It’s a JOKE.

With Kaiser I am locked into using their pharmacy. They charge more than double for certain prescriptions than at all other pharmacies I checked. They must figure we got him locked in, we can charge whatever we want. Billings for medical services are very opaque. You never know what they invoice for and who is adding to your invoices. It seems everybody at Kaiser gets a shot at getting to the trough. I am currently fighting with them to get detailed bills. I am almost sure they are wrong, because they send me more expensive antibiotics at $250/dose then were called for. No way to check it though because all I get are statements that say "send us money" with no detail. There are charges by doctors that I have no idea who they are or what they have done for me.

So, I had this thing on my chest, I thought it was an ingrown hair. It kept getting bigger, and bigger. I tried warm compresses, the scab would come off, I'd clean it with hydrogen peroxide. It didn't hurt but it just kept getting bigger. I've got a 5 day river trip coming up and 3 days before my departure date. I figured that I'd better do something. On my lunch break on Tuesday I made an appointment with my general practitioner (who I hadn't seen in 8 years) I couldn't believe it. I was able to get an appointment at 10:00 on Wednesday!

Do not ask for your copayment info at any Kaiser facility. I was told first I had a 40.00 copay from my primary. Later at the Therapy Clinic I was referred to was told there would be no copay. :) Three sessions later I receive a bill that really hurt! I would have never gone in the first place. Much more than I would have paid at my last therapy clinic. Incompetence and bad communication.

Multiple billing and service issues! I have been with Kaiser for two years... Customer service is a joke, they messed up my billing for three months after I called them numerous times. Do it for your health.

The doctors at Kaiser are basically insurance agents. My OB botched my cesarean and cut into my bladder. It was horrible recovery based on her medical negligence. She lied to cover it up and said there was something wrong with me and I shouldn't have any more children. A year later I had another cesarean with no complications. Obviously with another doctor. He told me she was incompetent and being dishonest in blaming her medical error on my nonexistent excess scar tissue. I have had new medical problems in the last six months that my current doctor has tried to dismiss, and misdiagnosed. The doctor is acting like you're wasting their time, they're just trying to get through their appointment as quickly as possible and do the least amount of work possible even at the expense of your health. I will be switching my family to other insurance the next enrollment period.

I have Kaiser Permanente to my job and the care that I received is extremely poor not to mention unaffordable. I have to use the service because the insurance is through my job and with health issues the doctors seem to act like they're listening but however do not tend to the medical needs properly. Not to mention I'm paying a premium through my job withdrawal of my paycheck. Each visit to the doctor is $30 which forces mean to neglect certain illnesses. And on doctor visits I feel like they are not attentive to my medical issues and I have to return for the same issue with inadequate explanation and additional $30 visit fee.

I switched to Kaiser 4 years ago because you don't have repeated charges for ongoing hospital care, I was told (this is probably true). The copay was slightly higher than Sutter, but to avoid possible substantial billing if hospitalization were ever needed (my husband almost died and Sutter took care of him, but it ended up being prohibitively expensive to cover our portion, and with Kaiser the story would have been much more economical, so I switched).

I have been trying for months to get my and my new wife's accounts combined. Twice, they said they would mail me a form, which didn't happen. Then I finally complained online and someone who was very nice called me. She faxed me the form and I filled it out and faxed it in. They didn't bother to read the cover letter describing what I needed, and the form was very vague, so they sent me right back to customer service. I've gotten the runaround twice. Their customer service is really very poor. Kaiser works great, if you dont ever intend to make a change to your account. If that happens, then watch out, they suck.

Trying to pay Kaiser is something of nightmare for me. 50/50 they lose my co-payments. They then charge me extra for not paying them. With no notification. They send me to collection. With no notification. I call them and, after a lengthy conversation which always sounds like the Kaiser staff don't know how their own system works, pay. 50/50 this works. Otherwise, I continue to receive external alerts that Kaiser says I owe them money. This has become a nightmare. The problem isn't my bank. The problem isn't me the user. The problem is either a glitch with their payment system or the incompetence of their staff.

We live in an area where the only Kaiser Pharmacy is clear across town. We have used a local grocery store pharmacy for years, and Kaiser will not cover any of my medications if we use that pharmacy. I have type II diabetes and high blood pressure. So, we are forced to use their pharmacy. For a couple of years, my doctor prescribed a medication, in addition to my **, which helped keep my blood sugar numbers within a controlled state. It also helped lower my A1C level to pre diabetic numbers. Apparently, Kaiser felt this drug to be too expensive to approve, and superseded my doctor's prescription. Now, my levels are once again uncontrolled and my A1C is high. My diet has not changed one bit, and I do not consume sugar or carbs. I guess my life is not worth more than the mighty dollar. Thanks for nothing, Kaiser.

For two years Kaiser misdiagnosed my bilateral hip dysplasia. The only way to fix hip dysplasia is through a surgery called a PAO, which reshapes the pelvis. There are only three surgeons in the state of Colorado that can perform this specialized surgery, and none of these are Kaiser surgeons. For my right hip, I had a wonderful surgeon that was not Kaiser, but the hospital was a Kaiser covered hospital, so Kaiser paid out of network to have my right hip repaired. Now I need to have my left hip repaired, but my surgeon changed hospitals to a hospital that is not covered by Kaiser. Since I am a teacher, it is important that I get my surgery in the summer so that I miss the least amount of school because this is a 13 week recovery period. I had scheduled my left PAO surgery in January for a June surgery date.

Good luck... with your membership if you are a senior in Northern Ca. I would have rated my Kaiser experience a 4 star just a few years ago, but what a difference a few years make. From threatening to cancel my senior care advantage, (I used an out of area facility once, and they incorrectly insisted that I needed to change my area membership), sending a bill to an address out of state, and 7 years old... then sending me to collections because I was totally unaware of their mistake, to denying that they had sent me to collections, to advising me on a regular doctors visit that spritzing a small actinic keratosis spot on my face would cost $150 because it is considered "cosmetic". (I had recently had a similar spot removed and sent to the lab as precancerous).

After many years as a member of Kaiser, I can attest to their poor health care services. It seems that too many of their doctors (and pharmacists) receive questionable training overseas, and they don't speak English as a first language. I've been subjected to the doctor "behaving inappropriately," being forgotten while waiting at the pharmacy, and carelessly prescribed meds to which I'm allergic. All of this has happened to me not once, but several times over the years. When scheduled for surgery to repair a prolapsed bladder, the surgeon insisted on also doing a complete hysterectomy, to which I balked. He did it anyway, once I was sedated! His reasoning was that I didn't need those organs anymore so why not remove them in case they cause trouble down the road?! Within a few years of that, unexplained bleeding occurred.

I have had KP for 25 years, my Mother for 10 years, & my daughter for 10 years. It is especially easy to get a referral to a specialist. My Mother had 13 medical conditions & 4 spinal surgeries. KP took over a MRSA infection in her leg. They kept her in the hospital long enough to finally cure it. Previous insurance did not.

If you are seeking to have people in the medical field who are more trained in being actors/actresses, then their actual skill set and compassion. This is the place for you. Being a patient of Dr. Faith **, has been the worst experience. Her inappropriate treatments, forgetting to order pain medications at an appointment, not responding to emails, and very poor bedside manner. These are Some of the few reasons to make an appointment with anyone else if you need to see a PCP in Pinole, CA.

I went in for a check up in January for anxiety. The dr was interrupting me as I was describing my what I was feeling, I had started seeing a wonderful therapist OUTSIDE of Kaiser, and I told him she was really helping helping but I wanted to just set my mind at ease and get my vitals tested so I knew I was still healthy physically. He instead prescribed me a bunch of medication and ONLY HAD MY BLOOD TESTED FOR STDS. Also when I went to the office for my disability forms for work (my panic attacks were so bad my boss told me to take a leave of absence), THE DR HADN'T PUT IN A REPORT ABOUT ANYTHING I WAS EXPERIENCING. It was only listed I was in the office the day I went.

Kaiser is a cheaper and more inclusive all in one program. It's easy to get things done when the doctor can prescribe without an additional approval by an insurance company. It is a bit industrial though. You get lines and huge facilities with massive amounts of people there.

In the 35+ years that Kaiser has taken care of us has almost always been at a high level, specifically when my wife was treated successfully for ovarian cancer. I believe the people we have dealt with are compassionate and caring for all their patients.

I love my coverage with Kaiser. Everything is in one place, I don't have to get a referral to see a specialist, I never wait more than 5 minutes from my scheduled appointment time, and the staff is always very friendly and helpful. I also get reminders when I'm due for any preventive care such as flu shots, mammogram, etc. I'd recommend anyone looking for insurance to check out Kaiser Permanente.

They would rather sell you drugs than cure you, worse than a pusher. Rude and lofty. Expensive and unhelpful. If a Dr is any good, they leave. Most of their drs are only there to collect and paycheck, they do not care for you at all.

Quality care at a reasonable price. Prescriptions delivered by mail. Appts. made on internet or by phone. Tests results available online. Can contact physician and or specialist online by email with questions or concerns.

My husband and I have Kaiser insurance through our employers and we are very happy with our plans. I have a facility close by my work if I have a doctor's appointment, need lab work, x-ray, or the pharmacy it's all right there. Kaiser has all health history online and computers in each exam room. My husband had back surgery 3 years ago, and shoulder surgery 1 year ago he had excellent doctors and care both times. Kaiser health plans are the most expensive HMO plans offered by both our companies, however they are so efficient it's worth it.

This company does not care at all about their members. The provider that I want to see is not "allowed" on the Kaiser Plan because the Kaiser Plan has "been full for years". What a weak excuse. Open the plan up to providers that your members want to see!

I have been a Kaiser patient for many years, the past few months Kaiser has deteriorated in service. The ER waits are awful, the service is terrible. Referrals after ER visit area hard to follow up on because specialist departments are overbooked. It’s hard to get appointments when you are actually feeling sick. Now it’s flu season the ER needs to be segregated and viral sick patients should be assessed differently to serious or other real emergencies. People are in serious danger from the poor services, not worth the monthly premium, plus the cost of all the extra services when you can actually see a doctor!!

The locations and facilities are excellent. The staff cares. The cost especially of drugs is reasonable. The website and emails are good. They remind you about preventative care.

I feel it is a decent value and comfortable for my health and finances. It is expensive for someone living on social security. They respond in a reasonable time. Too many papers, however. I don’t need them to tell me they do not discriminate every week of the year.

Easy to access care. Go to one place for all needs. Pharmacy and lab are quick and efficient. Wide choice of PCPs. Every dept is always on time. Little wait for care and service. No deductible on medical or prescriptions and prescription fees are much less than I had elsewhere.

Kaiser has some very worthless docs, by that I mean I honestly don't know how they keep their license, I have been denied treatment for several issues and they also missed a concussion and I had to go to Fairfax ER for diagnosis, they also were not able to treat many of my issues and I am having to go outside of network. Even though they say they cover alternative treatments, I can't find anyone within 100 miles of my house that takes them. As long as you only have the could here and there and are relatively healthy you would think they are good, but if you have more health issues they are terrible.

It seems like between the deductibles and copays, the cost is really high for the Senior Advantage Plan (Medicare). It does not even provide transportation benefit. But it is the only plan rated 5 stars according to Medicare itself, which supposedly takes cost into account.

I am on Medicare and need partial dentures for my missing teeth. According to the procedure code D5214, supplied by Kaiser, I have to pay $722.00 but the network dentists I met demanding $1350.00 to $2000.00, When I contacted benefits department they blamed it on Dominion National dental insurance company.

I love Kaiser, anything I have needed done they have taken care of it. I would not be as comfortable with anyone else. When I had cataracts they took care of it and also got rid of the excess skin above my eye. They did my appendix and my gall stones. When my husband got cancer they did everything possible to save him. His Dr. even sent me a sympathy card. Everything you need is in one location that you need often. Other things like place to pick up a walker could be in a building close by.

The doctors, nurses and technicians have always treated me with respect and kindness. Prescriptions are filled quickly. Appointments for urgent care are easy to get. Emergency room gets crowded by urgent care patients but the triage teams arrange treatments according to the urgency of the care required.

Have suffered several misdiagnosis with Kaiser "team". Several medical and medication error. Alter phone, email, and office visits. Push antidepressants for pain rather than spending money to look for health concerns. Pharmacy shorts medication if it is expensive. Radiologist don't know how to read scans. They are horrible.

Efficient. Practical. Fair priced. Actually more than fair. My yearly premium is now much less than I used to pay. Prescription drugs are a fraction of what I used to pay. Copay for procedures is also a fraction of former charges.

Currently I have a small co-pay for office visits, meds, and ER. So it’s great for me and my family because my employer pays the premiums. That will change when I turn 65 and Medicare is not impressing me.

Kaiser is a one stop medical service. It is the most efficient medical plan I have ever had. The online access, ability to have test results quickly and prescriptions ordered through mail and the choice of good doctors within the network are all factors that make it the best!

Have had several HMO plans. Kaiser has the best doctors, customer service, clinics, techs, policy coverages, pharmacy, and price plan range. Overall just an outstanding HMO with dedicated, highly trained HMO employees.

This insurance covers preventive care and prescriptions with a copay. You are restricted to using in network services. If you need care outside your covered area, you need to call a number on your ID card for pre-approval unless it is an emergency. An advise nurse can be contacted to help determine what services you need for care that is not an emergency or life threatening.

I have had some major health issues since I joined Group Health of Washington which was acquired by Kaiser Permanente a few years ago. Kaiser Permanente (KP) continued the great service and care I got from Group Health. I am very happy with the Medicare Advantage plan I have with KP. And the costs have been very reasonable.

I went to Kaiser Permanent in Sandy Springs, GA, but I suspect fraud! First, the nurse took my blood pressure over my sleeve; never asked me to roll up my sleeve and indicated that my BP was 151/89. I knew it was true! Then, the doctor tried to push hypertension medication on me and blood work! I refused. I went to 3 different local stores to check my BP and the results are as follows: 122/80; 127/80; and 123/80. I cannot wait to change from Kaiser... I do not trust them!

Kaiser is one stop for lab, pharmacy etc. One can always change physicians. I love this place. They have kept me alive. The best care I ever got was when I had valve replacement surgery at Hollywood Kaiser.

My Part-D EOBs are supposed to be available for 24 months. I received an email on March 19 saying my Part-D EOB was now available online. But when I went there only the MARCH 2017 EOB is shown. For more than a week I have been emailing them about the missing EOBs and all web support tells me is to clear my cache. Technical level 2 support said they find no problem with their system and how to access my documents, which I already knew how to do. They have made absolutely no effort to even try and get my missing Part-D EOBs showing on the web site.

Oh. Where do I even start. This is my first year with Kaiser, and I can't wait to change for different insurance company as soon as I can (when new cycle starts at work). My foot was hurting a lot, because of slowly developing bunions. I've decided to see my physician. Nice guy, tells me to go and get blood work and XRay done. When we get results all he does just sends me email on their website that nothing can be done at this time. Eventually, surgery will help. That was it. No recommendations on pain killer, no advice on foot care. NOTHING. Just kind of wait for a surgery in a few years. Okay.

I made 2 appointments for Routine Physical, one for myself and one for my wife. I received a $46 billing. But, my wife receive a $311 billing. During the visit, her Doctor Yasmin, don't even check her ears and knee. Then, at the end of the exam, my wife told the Doctor saying, "Can you check my ears because it feel like clogging." She also fast for the physical. A few days later, we receive a bill for $311 because the doctor treat the visit as office visit. So, everything go to deductible. This is insane. Just because my wife ask the doctor to check her ears? MY wife was not sick. The doctor recommend "Debrox". At Johns Hopkins, if you asking questions outside of the routine physical, they will send a separate bill for $72 as separate consultation bills, but still treat the visit as physical. I enroll KP because The CareFirst plan with $8000 deductible does not qualify for HSA at MD Health Connection. I will fight this bill to the court of law.

Coverage and payment are exactly as promised. Customer service actually answers the phone and returns calls if I need a more difficult question answered. CS also set up a payment plan that corresponded to my monthly income.

Doctors that really care. They take the time to listen and diagnose the issue. Making appointments online is a breeze. All records all available online at any time. You can view past appointments and download records from your home.

This neurosurgeon told him if he has the surgery there is a large percentage that he will never walk again, and if he does nothing the outcome would be the same. He was extremely rude and condescending. We had to have a 2nd opinion and this was done by a Dr Omid **, He was kind and went over the entire procedure. This Dr. was willing to operate, however he urged Devin to seek another opinion and gave us the name of a Dr. in Rhode Island. Dr. **. We met with Dr. ** and we were convinced he had the expertise to operate on Devin with great success.

This is the worse Insurance company I've ever seen. Rip off, Shady, dishonest on billing, and very bad customer service. Don't go with this company if you don't want to be ripped off all of your money.

We've been with Kaiser Permanente for 10+ years and have received very good care from our healthcare providers. We have experienced the Emergency Room, hospital stays, outpatient surgeries, pharmacy and other services. All have been a very good experience. We do have an excellent coverage plan.

I really like Kaiser. When I see a doctor or go to Urgent Care all tests are done in the same building, and results are fast. I also love that Kaiser is very proactive about health. It is easy to get all results via the web. My husband and I have had excellent care at Kaiser. I appreciate that they are not for profit, and more about patients care. The only downside is that they are not located everywhere, so I often have to buy separate insurance when I travel, however, you can always get emergency care within the US.

I have an on and off face rash that I still don't know the cause of today. The doctor I had before Kaiser said it was contact dermatitis. Now when I went to Kaiser the first few times, they also said it was contact dermatitis and put me on a steroid to reduce inflammation. All this would be in my medical records I assume, so why now, are they changing their minds. I've had this rash enough times to know it's not Mono or Lupus. I had a mono rash (No thanks to them, they put me on antibiotics thinking it was strep) and it covered my entire body in red bumps. My face doesn't look like that now, but they still think it's mono. Or Lupus! It could be anything to them at this point!

Kaiser is awesome, once you understand how to make it work for you and not against. Personally, I prefer Panorama City over my local Kaiser. After 20 plus years, I've learned what's best for my personal needs.

I love Kaiser because the service is good. And, I can get my visit done and then go to the lab or get an X-ray all at once. And if medication is needed, I still don’t have to drive anywhere. And lab results are fast!

I chose Kaiser Permanente with Medicare's help, when moving to MD. Now, I do understand all the bad reviews! How can such lousy member services get 5 stars with Medicare??? I have been with Kaiser since February 1st and I paid TWO month premium already, yet, they refuse to mail me their medical providers book for my area. I have been paying a premium but I do NOT have a PCP??? I never received a letter from Kaiser giving me a PCP's name and address. I asked for that providers book four times already, but almost one and a half month later they never provided that book. Kaiser: Not every senior has a computer 24/7. Medicare told me I could choose another insurance.

Kaiser will not help you if you have neck injury and need surgery. I have cervical spinal stenosis from double whiplash and major bone spurs. They will put you through months of PT, and then refer you to physiatry. They said they do not do surgery for this. They make your life miserable and live in pain and they don't care. I have many family members and friends who have had surgery for this problem outside of Kaiser. Kaiser is CHEAP. But if you want to change from a women to a man or vice versa, it will be paid for. Or have an abortion - it's free. Kaiser is Satan. Evaluate your values and morals before choosing this backwards insurance.

This is perhaps the worse insurance I have experienced and I can’t wait to change during open enrollment. Their service is very limiting and doesn’t care about the people. Instead they treat you like a number and is overwhelming. It takes too long to schedule an appointment, they consistently ask you for your record number as if you are a number and then you sit, wait and pay for nothing. I’m sick of this insurance.

Across ALL depts, care is superficial. Wrong diagnosis 80-90% of the time, because they employ folks that have a very narrow understanding of the human body, and are not allowed to do needed diagnostics. Even with rare correct dx, they only treat symptoms & NEVER address root causes. Generally doctors are 20-30 years behind in their knowledge base (regardless of their age).

Went to the Urgent Care department due to extreme bleeding when having a bowel movement. Was humiliated and told that the extreme bleeding was due to hemorrhoids. When I explained that I had these hemorrhoids since giving birth to my first child more than 45 years ago and that they had NEVER bled like that before I was told that a little blood goes a long way. Fast forward, I went in for a colonoscopy; which I had to request due to the fact that my grandfather had died of colon cancer and EVERY member of my family had polyps. I was told by the physician that I would NOT be put to sleep because he said I wouldn't want to die like Michael Jackson. The doctor discovered 4 polyps and proceeded to cut them out. I had been given just enough medicine to render me unable to cry out, but the barbaric removal of these polyps without any medicine was excruciating.

I inform my Dr ** that I was going to Miami to visit my great granddaughter for two months. I am 85 years old, and had an accident and broke two vertebrae from my back. I went to emergency twice and need follow up, and Kaiser Permanente does not get approve the follow up appointments. I am here without care or medicines already for two weeks. In the emergency room they recommend a cardiologist and a neurosurgeon and Kaiser Permanente and Dr ** just don’t care, I have still a month to come back. They just want me to do everything over the emergency room which is expensive because medicate covered not them even when they advertise in the web page that they will approve follows up for accidents outside the network or the city, it is just a lie. I also think they discriminate me for my age and my race.

Kaiser is horrible, they will lie to you, they will over prescribe to you, and they only treat symptoms. They ARE NOT interested in finding the problem, only prescribing meds to make you feel better. They over prescribed blood pressure meds to me, I thought my head was going to explode. I am borderline high blood pressure. Can't wait to see where they are slapped with a Class Action lawsuit. I didn't want to give them one star rating, but this program makes you give at least one. I would give a negative star if possible.

This is the worst health insurance possible. This is the poster child of socialized medicine where you just might die waiting for care. We live In The mountains and Kaiser just closed their only office in Evergreen. You need a prescription? Forget that because if you live in Conifer, Evergreen, or beyond you have no pharmacy unless you drive down the hill. I cut myself and was bleeding profusely and spent an hour trying to find a Kaiser facility to get treatment. Tried calling the member services number and explained how profusely I was bleeding.

I dunno what this issue is but I am very unhappy with Kaiser!! They are ok to take a premium, but any work is frowned upon. I am so sick of corporate **!! I have an issue with no sleep and troubles not coughing! I called to see if I can get cough syrup with **.

I am a retired professional health care provider (45 years of experience in cardiovascular & pulmonary clinical & hospital technology practice) who has worked in a number of counties (including Saudi Arabia, Taiwan, United States, etc.) during my career. I have personally subscribed to the Kaiser Permanente HMO system for more than 25 years, more recently in the 'Senior Advantage' program. I have also worked for the Kaiser Permanente HMO as a nurse. I began my undergraduate studies (back in the 70s) with the intent of becoming a 'health care administrator'.

My husband chose the Kaiser PPO plan last year through his employer. All of us, my husband, myself, and our 2 year old had great doctors we were extremely happy with and my husband was led to believe that those doctors would still be covered. Long story short, they lied and we're now forced to get new doctors, which will be for the shortest possible span of time because this company is horrible. Don't believe anything they tell you, and don't sign up unless you want to be locked into only Kaiser providers even if you choose their supposed "PPO" plan. That includes pharmacies by the way. If I could have given zero or negative stars I would have.

I don't think that I made a very smart financial decision when I let Kaiser convince me that their Advantage Plus program was worthwhile. I kinda knew that I had made the wrong decision when I was told by Kaiser personnel that I should call Delta Dental for details about what my dental benefits were. Apparently, the benefits widely vary between each different company's dental package arranged with Delta Dental. When I called Delta Dental they acted like I was on crack and told me that they had NO idea what my benefits were.

I was supposed to have an ultrasound done on my carotid arteries at the Springfield, VA Kaiser radiology dept. last Thursday, 2/14, but got a call from them just as I was walking out the door and was told it was canceled due to machine failure. They rescheduled for Tue., 2/18, at the Falls Church location where my appointment was for 3:15 p.m. and I ended having to wait 2 HOURS before they did the procedure because one machine was down, one person was out sick, and they were running way behind. I didn't leave there until almost 6:30 p.m. I was told that due to the coming snow on Wed. 2/19 that I probably wouldn't get my results until Thurs. 2/20.

Horrible! I 100% picked the wrong insurance company! Misinformation...referral after referral. One service doesn’t talk to other for updates. No one has a clue about anything outside of their narrow tunnel scope. By far the worst insurance I’ve ever had in my entire life.

I was having trouble breathing. I called to make appt at the urgent clinic. I was put on hold several times. My inhaler was not working. I needed help. They told me to come in at 7 pm. I told them it was an emergency. The stupid nurse asked me if I was feeling difficulty breathing. I said yes. She told me the next appt was at 7pm. It was 9am when I called. I paid out of pocket for urgent care not Kaiser. They did a nebulizer tx with steroids **. It made a big difference. I almost died. I hate Kaiser. I pay all these money every month. They are worthless when you need them.

Kaiser almost let me die. As an adult I developed severe eosinophilic asthma. I could not breathe, and I talked to my PCP about it. She said it was postnasal drip. After several frightening episodes, and an ER visit (where the ER doctor said I was definitely having an asthma attack), they still insisted that I see a Kaiser Pulmonologist. She had me blow into an ancient spirometer, and determined based on one test that it was all in my head, that I was having panic attacks or bad reflux. A few weeks later I go back to the ER, the doctor wanted to admit me because he was so worried about how sick I was. Kaiser refused to admit me and wanted me to be transported to their facility for “observation”.

What does mean ER? ER is a life threatening, But Doctors seem like careless to patient in the ER. They didn't monitor my little one as more often like other hospital did in ER. Drs. and nurses didn't have many experiences. Dr. didn't know the exact diagnosis; he just guessed and administered him a lot of medications to treat one problem. Dr. ordered too much lab tests at once time with a little kid.

This is honestly the most unprofessional company I have ever done business with. We have had them for two years due to them basically being the only option we have through healthcare.gov. Many of the medical professionals and the office personnel have been rude and disrespectful. They seem to care much more about your records than they do what’s actually wrong with you. They spend a great deal of time looking at your information and entering information and very little talking to you in an effort to find out what’s wrong. They appear to be in a rush to get you out.

I have been trying to get the results of my son’s skull X-ray for almost 3 weeks. We have their select plan that allows us to use our own doctor and KP diagnostics and testing. Our pediatrician wrote the order for the X-ray (which by the way took KP 3 weeks to authorize from the time we started trying to make an appointment). But they won’t release the report/scan to her! We had to go back and get the images on a disk. In today’s age of information technology they can’t email images to the requesting doctor? Mind boggling!

The only thing I can say positive about Kaiser Permanente is that they have valet parking at my location. That is it. Every time I go I pay at time of service and every time I am also later billed for the same amount that I have already paid. It takes several phone calls to try to get it resolved and just trying to call to get an appointment is a whole other nightmare. You call and are told that it will be a 45 minute wait that someone will call you back then when they call you back it’s a recording saying that all agents are busy. Please hold. Then for some reason that person is not the one who can really help you. You were put on hold and transferred over and over with not ever getting anyone who can answer your question or assist. This is truly an awful experience.

My handicapped 27 year old son has high blood pressure. All their staff says it needs to be addressed. The doctor(?), increased his HBP medication, he doubled the dosage. My son was acting as if dizzy or confused, he cannot speak. The doctor said to take bake to original dose, we don't need to worry about his high blood pressure until it is 180/100. Then he called me and said his high blood pressure is not a problem until it reaches 180/100. Now "**, (calls me by my first name but expects me to use dr.), when he has his stroke do you want us to use extraordinary methods to keep him alive or will you let him die"? So, the doctor is stating, by email and voice that he is not treating his high blood pressure until it is 180/100, stroke condition, then do "you" want to keep him alive or let him die. I demanded that he treat my special needs son.

I became a patient of Kaiser Cumberland Pkwy/Town Pk. Kennesaw, GA. 3 yrs ago. I have severe blood pressure, diabetes and at the time mild CKD. I was referred to one of their Nephrologist. He did not work with me to lowering my blood pressure. Same experience with Cardiologist. For three weeks my b/p was 110/98,or as high as 213/110. 2 urgent care visits and one ER visits for b/p within 3 weeks time. I went from mild kidney disease to now stage 3 Ckd... Beware of Kaiser. I sure there are some good doctors within network. My experience with the doctors I was afforded, they seemed rushed and not at all thorough. By the way, my diabetes are controlled, and was controlled during these episodes of my blood pressure being high.

Kaiser Permanente is the worst health insurance I have ever dealt with. They sent me a letter that I do not qualify to be enrolled with them this year so I called covered California and enrolled with Sharp. When I contacted covered California they said not to make any payment to Kaiser or call them because I will have to call the new healthcare provider and I did so, just last week I receive a letter from Kaiser that my insurance policy is active and I have to pay them $700 for January and February 2019 payment. I called and explain to them that I have received multiple letter saying that I do not qualify to re-enroll with them because of whatever reasons that doesn’t make any sense to me and I moved ahead and enrolled with a different company.

You would think that Psychiatry notes and psychotherapy notes would be confidential. Not at Kaiser. Psychotherapy with a therapist are indeed confidential. But whatever you tell a psychiatrist MD is not. All his notes are on your chart, so that every doctor, nurse, nurse's aid, or other assistants that see you can read those notes. One nurse asked me about something in the psychiatrist's chart - meaning to be nice. I was so shocked I could not reply. Nurses in other departments have also commented on my psychiatric meds.

I loaded a trailer full of firewood and tore muscles and tendons on my right side. PCP opened the door and told me I had tennis elbow, never spoke to him or saw him before. No exam, no nothing! I told him I didn’t have tennis elbow because the pain was on the other side of arm, he just changed the diagnosis to golfer's elbow. I had to follow him out in the hall to ask what to do about the severe pain that doesn’t allow me to walk or drive a car. "Well a tennis strap should take care of that," he says. I was referred by the telephone operator to a elbow surgeon that I knew wasn’t the right referral but I want someone to listen to me.

I went in to have a procedure done to remove 6 CIN3 areas from my cervix in the gynecology office. I was not able to handle the pain and the Dr. was very annoyed with me. She proceeded to tell me that my appointment was a "waste" and that I would have to be put under anesthesia. I apologized and felt extremely embarrassed that I had "wasted" her time according to her. She then told me that the surgery appointment center would give me a call to schedule the procedure. It's been 4 weeks since then and no one has called me. I called the appointment center and the request was never put in by the Dr. I've left two messages for the gynecology department and was told they would get back to me in 24 hrs or less. It's been 4 days and no one has called me. Mind you that I was diagnosed with CIN3 11/01/18 and it is not 2/1/19 and nothing has been done about it.

Takes a month to see a specialist for your problem. I go to a same day appointment to get care right away and get scolded for seeing different doctors and that I should stick with one treating doctor. How can I get care from one treating doctor if an appointment is a month away and I need medication now? I’m looking at other health plans through my work. Take my advice if you will listen, choose a different network.

I am a Kaiser patient in the Atlanta Georgia region. I am also a retired Kaiser nursing supervisor/manager. I have received excellent care from a number of providers in the past 2 1/2 years for a variety of health problems. My primary care provider is the best I’ve ever had. My problem, that is continuing, is access to specialty care. At times it is very good but at times it is unacceptably long. Recently, I needed to see a specialist for a simple followup appointment. The soonest appointment was nearly two months away! On top of that I will then have to wait weeks to a month or more for the treatment I am hoping that doctor will order. Sadly, this experience is all too common. I get my care at Kaiser for very little money because of my retirement status. However, if I had to pay what most people do for a plan even nearly as complete as mine, I would be looking elsewhere for my health care.

At 1am in the morning I had to take my son to ER for severe pain in his belly button area and fever and diarrhea so I took him to the closest ER. We get there and they hook up an IV, do CT scan and the doctor tells us he needs surgery within 12 hours for his appendix. It’s about 3am now and they give him pain meds and fluids. He can’t eat and then I’m told because we have Kaiser he has to be transported to an hour away hospital. Meanwhile my son is in extreme pain.

My son has Cerebral Palsy, developmentally disabled, grand mal seizures, high blood pressure, blind and speaking difficulties. He came up with his own sign language to communicate. The doctor increases his HBP medication, my son, 27 year old acted like he was dizzy. PCP sent letter, no examination and reduced the medication. I inquired why, he said "It is not needed". He calls a couple weeks later and tells me his high blood pressure is not a problem. Then, "When it reaches 180/100 we'll think about treating it. Now, when he has a stroke what do you want us to do? Everything possible or just let him die"? I believe the Hippocratic oath required doctors to "not" play God and to treat people.

In Colorado their care was less than acceptable. Someone misdiagnosed me and it sent my care spiraling downward. They push pills to the point of making me sick and they don't care for thyroid issues beginning with their PCP, and they make my health worse not better. They have violated my HIPAA Privacy Act Rights numerous times, and I have witnessed them violating another person's as well when they called my phone and left another person's name and medical info on my voicemail several times. I doubt the security of their online Electronic Health Record. They wanted my email after I posted this, originally, so I am thinking to myself, you have to be kidding yourself if you think that I am going to give you my email address after the way you treated me, fix your own problem now, I gave you enough info!

Thank God I’m old enough to get Medicare in a week. I’m not staying with Kaiser and their low cost Medicare Advantage plan. I’m getting a supplemental plan that will allow me to go anywhere that accepts Medicare. At least that way I can have control over getting a decent doctor. Let’s just say you get what you pay for with Kaiser, and sometimes you don’t even get that! I’m 64, am self employed, and pay $829 a month for my crap Kaiser bronze plan with a $6500 deductible. That’s $10,000 a year for a paid physical and not much else.

Never, ever, EVER go with Kaiser. I have been fighting about my premium increase for the last four months and have just given up. I received a letter in October 2018 stating a premium increase for 2019. I dutifully paid my January bill when it came. I then received another January bill for a higher premium amount. I called them and they said to ignore it. I received another incorrect bill for February so I called again, and this time they said I owe the higher premium for February AND January. They don't acknowledge the letter I received or the correct bill I paid. They just keep saying the same thing over and over: "I understand ma'am but this is your premium." I can only speak to customer service, never to another department, and CS is terrible.

Kaiser Permanente raised my premium to almost $500 during the last open enrollment. I qualified for Medicaid in my state so I never agreed to pay this new premium. They sent me a member card so I called and said I didn't need them. They have billed me anyway and kept me on as a member because apparently this discontinuation has to come from the marketplace and nobody told me. As a result my new provider will not pay for anything because I have coverage elsewhere. As a result I have been paying medical expenses out of pocket and Kaiser has insisted that I pay the $500 which is under dispute before they admit that I have officially given up their coverage. Even after paying they claim this will take 7-10 days. For what? That will be a full month without insurance coverage even though I have paid double the premium I ever agreed to. These people are crazy. They don't care about anyone.