Kaiser Permanente Insurance Reviews

If you need health insurance get it somewhere else. The employees of Kaiser should be ashamed of themselves. But maybe posting this will get their attention? Case manager: Monea R. Earlier this year I was sent a bill for almost $3,000 in medical bills that were ALREADY PAID FOR. It has been three months of grievances and phone calls and a total nightmare... and they still haven't fixed it. I was assigned a case manager named Monea R. and she will not return my phone calls. She can easily prove that I was covered but she has been dragging her feet, failing to respond, failing to make reasonable efforts, and failing to help for almost three months.

Kaiser has to be the worst health care provider in Ca. They don't care about the people they serve. It's all a numbers game and how they can tell you no so they can save the most money. I wish the CEO and CFO had the same care all of its providers get and then just maybe they would start to care. The People running Kaiser should be taken out back.

I was an employee of Kaiser for 23 years I retired 2 years ago and since then I have had the worst healthcare experiences of my life. Recently I was put on blood thinners which had horrific side effects. Gave me gastritis and migraines. I have never ever been so sick. Cost me $7k between scans, ER visits, UC visits. I told them it was the blood thinners and I needed to get off them but they only referred me back to my Primary who was failed to respond for days. I lost a lot of weight, couldn’t eat in severe pain. They could have cared less. Worst healthcare ever. Steer clear please. They do not care about their patients. I had to diagnose myself and they didn’t listen at all. Takes forever to get a referral to gastroenterology doctor. Please look into others healthcare providers. Do your research.

Having Kaiser Insurance have been a bad experience. I was recently diagnosed with a rare disease and prescribed medication by my specialist. Kaiser covers the medication with a prior authorization. It's been a month and I still haven't gotten my medication. Every customer service person gives me a different answer or excuse. Nobody is on the same page. Sad part is because I have kaiser insurance the medication has to go through kaiser which is horrible. I can't wait to switch insurance.

I'm honestly done with this health system. I've waited one month for a call back on reinstating my insurance. They said it would take 2 business days for a call. I called again 2 weeks later, said I was in a queue. Called today and they never mentioned I needed to call the marketplace in which I bought the insurance from.... WHY didn't they tell me that in the beginning instead of wasting all this time?!?! I had a doctor's appointment lined up and everything.... I'm beyond upset at this point.

Kaiser is horrible. First is in 2019 when my son was going through an addiction to ** and went in for an appointment to get help they put him off for 5 days leading to his almost lethal ** overdose. I am happy to say I took him to Temecula Valley hospital where he laid in a coma for 6 days before finally getting the proper medications and care to get him out and survive. Second, in 2020 Kaiser sent me home from urgent care septic and called me 2 days later telling me to go to the hospital. Same thing happened in 2021 from once again an ongoing kidney infection and I went straight to Temecula Valley hospital (I was not going to end up at Kaiser again). Kept me in for 5 days until I was stable enough to go home.

This is the worst insurance you can get!! They won’t see you for weeks. They force you to use their crappy doctors who are booked weeks out!! I needed immediate care and had to argue for hours to see someone outside their network that was able to see me sooner than a month. This illness could have killed me. Never ever use them.

The physicians and staff have been excellent on the whole. But Kaiser does everything to delay any care unless a patient is basically in danger of dying. Just getting an appointment with your primary care doctor takes at least three weeks. If you need a specialist (e.g. dermatology, orthopedic) takes 4 to 6 months. It took me six months to finally get an appointment of knee replacement surgery. I DO NOT recommend Kaiser Permanente.

I have had 8 appointments with a therapist. Each appointment she asks about my week. She doesn't really ask any questions, it's a vent session with each one ending that "we'll discuss a coping plan next time". I asked for an ADHD and autism evaluation. I was given "ADHD possible" diagnosis and told I couldn't get disability if I was diagnosed with autism. I never once said I didn't want the good job I presently have. During the follow-up visit, I was told that Kaiser doesn't evaluate adults for autism. I don't understand why only children are diagnosed. I finally have insurance and I can't get help.

Like many other posts on here, I also used to really like Kaiser, and then it’s true that after the pandemic, something changed and now they are operating at an incredibly low quality level all around in almost every location. I dealt with a traumatic experience with Kaiser, where I was not properly diagnosed with a gallbladder infection after having waited in the ER for over nine hours. The ER doctor said that she thought I just had gastritis and said that the CT scans showed there was nothing when in reality they were never done, but I was so sleep deprived that I didn’t think to question or ask about that.

Since 2022 or so it is impossible to get help for an illness or urgent matter. Your only option is a $50 visit to the ER. Today is July 28, 2024 and I think the flu I have may be turning into a lung infection. First available appt by phone or in person is Aug 13. I would be dead or near dead by then. It is infuriating since I have had Kaiser for 50 years (since birth) and have NEVER experienced the worst care ever.

I went to urgent care because it was late, Kaiser billed my insurance but even though I have the papers in my hand and have talked to Premera, Kaiser said they didn't hear from them and won't bill 2nd.

What happened with Kaiser! I’ve been a Kaiser patient for over 15 years and I loved it. BUT things have changed since the pandemic. It takes MONTHS to make an appointment with your regular doctor. It takes DAYS for them to get back on an email. You HAVE TO call customer service so they can send the doctors office a reminder! And when they get back with you they just refer you to the emergency room to get rid of you. Questions and time with your doctor are limited and you need to be in and out fast! You get meds after meds after meds! A one fits all type of solution! You’re not an individual any longer. You’re part of a herd, where everyone is treated with a one fits all type plan. You’re screwed when you don’t do your own research! Yep, Kaiser has become a mass processing facility! Not for me anymore…

Their slogan is 'thrive' but in reality you are lucky just to survive with Kaiser. 15 years ago, a great insurance, good docs, clinics, appointments were relatively easy to get. Now, overworked docs, they shuttered their only hospital in this area, appointment with primary 2-3 month out, specialists 3-4 months. Appointments are rushed, you have to scream at them to get anything done, and if you don't advocate for yourself, they are perfectly happy with the 'there is nothing we can do' as you are getting sicker and sicker.

I am writing this not out of a place of anger but rather as placer of caution to anyone considering Kaiser as their primary choice of healthcare. It is not through my unique experience alone but rather through a collective of anecdotes encountered throughout the years that I find myself writing this years after my personal encounter. At Kaiser you will be treated as an equal. No matter your individual healthcare need. The same amount of time and resources will be allotted to you whether you have a routine checkup or a unique serious ailment, and that is a terrifying ideology. For lack of time I will spare personal details but after a particular encounter with a dear one who finds themselves in a less than fortunate situation as a direct result of negligence on behalf of the care in this corporation, I felt compelled to finally write a word of caution.

I hope Kaiser Medical is better than their admin and billing depts. Way back in Jan 24 I had a procedure done to my eyes. I received only one shot of ** but my EOB showed two and they billed me accordingly. To this date (July 11) it’s still not changed! This isn’t the first time they have screwed up my EOB. Most times they forget to include the shot only to add it to a bill months later. I complained about a mysterious charge a month ago, called and had it removed but last night the money hunters called and wanted that money! There seems to be a mountain of incomptence at Kaiser….buyer beware!

Kaiser is a horrible insurance if you have any issues. I have type 2 diabetes and so far no medication has helped bring my blood sugar down. The one that my doctor believes will work was denied. This companies doesn't care about you. They pretend that preventive medical treatment is their goal but couldn't care less if you're at risk for major health issue due being tolerant to the less expensive medications. As soon as open enrollment is here I'm dropping them like a rock.

KP will not pay for anything without a big fight and they are incredibly dishonest. I met my deductible in January after a $70,000 ER visit. Halfway through May, they changed the amount that I had paid towards my deductible and said I had not met it so they denied payment for later eligible doctor visits. The customer service person said she has no idea why they changed it because I obviously had met the deductible but that most people “don’t keep track”. And still they didn’t correct it. I still am awaiting the appeal from the case manager.

I've been to the doctor two times this year. One time for flu, and another for when I set up my primary care doctor. I've been getting bills all year. So far I've paid around $465. It's so ridiculous having to keep paying this crap. My copay is 95 and they charge so much for lab (doctor request).

I have had nothing but trouble with KP, even with the simplest of tasks. We've been trying to get services for our daughters for over six months that only took a couple of weeks to get from previous providers. We need the same two services for our daughters and they billed one as in-network, and the other as out of network, for the exact same service at the same location. This divided up the deductible so we would have essentially pay the deductible twice and pay way more out of pocket for one daughter (5x as much).

I have been with Kaiser Permanente since 1994. I have watched what was once an excellent healthcare provider become the worst in the industry. Every doctor is overwhelmed with patients. My primary care physician has over 2,500 patients. Nurses are instructed to prevent any communications from getting to the doctors and to reply to emails with canned replies telling the patient to call the pharmacy, appointment center or other online department. If you try changing primary care physicians you will find that very few doctors are accepting new patients.

The staff is kinda rude and not very accurate in dealing with information…. They act like you are bothering them when you try go find something out from them. I bought their insurance and never used it, but now I am canceling it.

I can't believe Kaiser hasn't been shut down. Its practices are totally illegal and immoral. Towards the last year, I refused to step foot in a facility. I wouldn't be a patient there if I was paid to. The last Dr. I saw was a trauma specialist. I had to go through hoops and deal with so much abuse just to get a referral. When I started to explain what happened to the Dr. he said that I needed to lower my expectations to the ground and basically suggested that I get the heck out of there. He said that I was lucky to be alive!

My coverage was only in network but in network is too slow and I needed a surgery. I ended up getting surgery somewhere else and paying tens of thousands of dollars out of pocket. I would not use this insurance company. They take too long in network and don't cover anything out of network so you pretty much can't get medical care unless you have 3 or 4 months to wait.

My initial visit to the Kaiser Permanente emergency room that witnessed the injury in its full form telling me I had a large hematoma was a misdiagnosis delaying proper treatment. See article **. For reference specifically noting that “The trauma surgeon and radiologist must be aware of this condition, as early diagnosis can lead to conservative management, while a delay can lead to surgical exploration”. Proper diagnosis was done after 3 weeks getting an appointment with my primary physician that wrote an emergency referral to see an orthopedic surgeon. Properly diagnosed after the third week causing the “surgical exploration” requiring a evac pump and additional medical assistance!

Kaiser health is getting worse. My biggest problems with them involve very poor communication. Here are some things that have happened to me using Kaiser in the past few months: 1. Kaiser will robocall you with what they say is an important message. They will ask you to call a number - where you will spend 20-30 minutes on hold. The message is usually something silly about medication that might be delayed for a day. 2. They are now sending out prescription drugs that do not have the safety seal on them. I called them and (after being on hold for 20 minutes) they told me the meds are okay without the seal. Real comforting. 3. When you call them, it will say rather than waiting on hold you could have them call you back when someone is available. Then a robot will call you back 30 minutes later and ask you to stay on hold for another 20 minutes.

I have many bad experiences with Kaiser and I have Kaiser insurance for almost 5 years. Doctors don't listen to you. They have an agenda, they just play the book, don't care what your concerns are and to be frank they don't even care about you.

Never ever getting Kaiser nor recommend for anyone. I recently got a policy through WAHealthPlanFinder. They require payment before your plan starts. I paid to start my plan, and after a week I called to make an appointment. They could not give me an appointment and there was a lot of confusion, so I decided to cancel my policy. However since I used WAHealthPlanfinder to cancel, they are unable to help me at all with my policy. They legit have no control over their own plans/policies. I have to go through two companies to receive results. They will not conference call for me to clear up issues. Smh..

You can’t get urgent care quickly. They don’t cover any places like Zoomcare and don’t make appointments at their clinic, so you’re always forced to wait hours. They could streamline this process, but they don’t. Terrible. I’ve heard that people really like Kaiser, but I will never get it again.

I generally support health care institutions. I don't feel health care is a right and I believe we all need skin in the game to help keep costs down. Recently KP has really upset me. Without going into details, they denied granting me the option to seek an outside opinion. O.K fine, I changed my insurance and moved on. Then 6 months later I start receiving additional bills for services I thought I had paid in full. O.K my bad, but 6 months! Seems ridiculous. Additionally, I had almost the exact same services done (only more thorough) by my new provider and the total charges were less than half the KP charges. IMO, KP only cares about their bottom line and has lazy and sleazy billing practices. I would never recommend them to friend or family.

Just went into Kaiser on Ming Ave in Bakersfield Ca for blood pressure test and was told the nurse would be back in 8 minutes, waited 15 and she didn't return. Went looking for her and was told that I wasn't the only patient. I pay an exorbitant amount of money for insurance. And I expect them to keep their word. Time is money. I would not recommend this lousy insurance even it was free.

Worst insurance ever, I’ve been with Kaiser for a long time, I liked them before but now THEY ARE LITERALLY THE WORST, starting from their records department to all doctors. I am looking for alternatives.

THANK YOU FOR YOUR PAYMENT...That's what it's all about the payment then good luck getting in for an appointment when you need one. Been trying to get in to Dermatology for over a year for a bleeding facial skin issue with no luck. After finally getting seen by my primary, an appointment was made 2 months in advance then cancelled 3 days prior. Now it's another month of waiting.

Going to Kaiser is like crossing your finger that you get a doctor that actually care about your life. I been with kaiser for more than 5 years and it's just getting worst, the staff and doctors just want to make a example of patients' life by not caring to do their job just to prove their point to the CEO that they need to get paid more money or this is what happens. Sad but true. Kaiser failed me as a paying patient to care for me.

They are the worst! They bid all these coverages for cheap with the companies and then save their cost at the expense of the patients. They are here to take care of you, but to use delay, run-around, dismissing your issues, making seeing an specialist hard, hiring cheap physicians, etc. etc....tactics to be profitable. THEY SHOULD BE PUT OUT OF BUSINESS!

Literally the worst insurance ever. Got charged $450 out of pocket to take a survey. $450 for a standard OBGYN visit. Processes make no sense and intended to price gauge. RUN!!! This place can hardly be called insurance, it’s terrifying, I’m sitting with issues because I can’t afford even a dr visit!!!

Worst insurance. All excuses. Can't sync prescriptions so showing up every week for a month every 3 months. Excuses, call center, inability to find solutions. Unreliable mail order prescription delivery. Ridiculous. You can't sync prescriptions. In addition, can't get an appointment to save your life. Referral required for everything.

Kaiser Permanente the excuse company. They have excuses for everything they always blame. Protocol. What a joke. Do not ever get this insurance. I will be leaving them as soon as I possibly can. I will pay double for any other coverage. These people suck.

So, went in to Kaiser with sepsis 4 times now. Each time was a different "cure" for my infections, this last time it was an overnight in ER, and two full days in Hotel Kaiser. I was able to urinate when this all started a year ago now. Now, after 3 urologists, a Supra pubic catheter, a catheter in my left kidney, a stent (finally removed a couple weeks ago) in my right ureter, the original problem persists. BUT, where (everything actually worked when this all started), now I've got other problems. They install a tube to my bladder. Wait 3 months. Dilating catheter (finally, after a second opinion), and two days later the original problem is gone. Still have a tube in my left kidney to drain liquid retention (small pocket of liquid). HOW LONG DOES IT TAKE TO DRAIN SOMETHING!?! So a year later, two tubes, two bags, non-stop dripping from my (do-hickey), still being held hostage in my own home, sleeping in an uncomfortable-as-hell chair!

I have had the worst medical experience in my life with Kaiser. What a shame. I had chronic diarrhea for three months. I saw FOUR Kaiser doctors and my diarrhea persisted. It was as if they did not care. Why do they go into this profession? The 800# is worthless and so is their customer service department. I went to El Salvador on vacation. (I almost did not go because of my diarrhea). I saw a gastroenterologist there and I was been finally cured. SHAME ON KAISER!!!

I have Kaiser, but I'm not here to do anything other that to plead with them to stop the waste, and respect the planet! Every prescription I get comes with 8- 14 sheets of paper of details regarding the medication. It's simple really. Have an option to opt out of paper. Most people will, because they have the internet. Especially when it's a long standing prescription. Give it on the first fill for liability issues, and skip the rest. Please!

The WORST level of care imaginable. Nobody wants to deal with you if you have an issue, ZERO follow up on conditions they diagnose (you have to find out about it on your portal). Basically, if you need any level of care outside of just a regular healthy check up, forget about it. My wife is in excruciating pain and NOBODY (not even her doctors) will follow up, despite the constant phone calls and emails. They are a hospital/patient factory.

The insurance company’s system is too confusing! My profile apparently comes from an address decades ago. But the address to which the insurance card was sent to me is correct. After updating by phone the doctor's office still old address. No one knows the reason either. The query phone number does not provide the correct phone number, and the query needs to be transferred several times to get the result. Waste of time.

Every experience I've ever had with Kaiser Permanente has been horrible. Recently I tried to go through my primary care doctor to get an appointment. I Communicated I have Abdominal pain.. They didn't have an appointment for three weeks. I told him it was urgent requested the first available. Still took nearly 2 weeks. Then they scheduled an ultrasound at radiology which is three weeks after that. They told me if it persist or gets worse go to the emergency room.

If it were possible to leave a zero star rating, I would. Most disgusting, unprofessional, and unethical “practice” of medical attention. In three months, I was lied to, spoken to by a “Dr” in a manner no one should experience. I had to tell the doctors what and when tests and medications should have been ordered as I was scheduled for surgery. Five different times scheduled with the wrong Drs. Not one Dr who works with all the other Drs agree on anything. When I filed formal complaints (with major reasonings) I’m asked if I want mental health help to get me through the trauma their Drs and techs caused! I took my children off KP and will spend my day searching for a new insurance company. I know KP thinks I’m just going to go away, but you are wrong! No one should feel like they are on an episode of Punk'd when seeking medical attention.

Had a stent put in my 2 arteries and am very happy about the procedure done. Was recommended cardiac rehabilitation program on january 18th and on march 8th. But have heard nothing, if I call no response.

DO NOT GET KAISER PERMANENTE INSURANCE EVER. Absolute worst patient service. Must go through main call center for everything. Some representatives nice & helpful; many others rude & condescending. 3 days ago had bad accident. Immediately went to 3 hospital ERs. 1st the one nearest home 45-minutes away, 2nd Kaiser “Advanced Care” 90- minutes from my home, not a full-fledged ER, a glorified Urgent Care. 3rd a well-respected hospital, affiliated with Kaiser. I was examined & told I require surgery within 5 days.

We have been facing an extremely disappointing experience with Kaiser Permanente. The customer service was abysmal, just stick to routine responses without empathy. The quality of care was subpar, with dismal preventive care services and neglect in the ongoing care of health concerns. It was nearly impossible to get an appointment with my primary care doctor within a reasonable time frame, and my issues were consistently ignored or misdiagnosed. Overall, I felt like the Kaiser staff and doctors were doing me a favor rather than providing medical service for the insurance premiums we pay. Kaiser Permanente seems to prioritize profit over patient care, showing little regard for their obligations to members. Due to these issues, I will be moving out of Kaiser Permanente to a PPO, even if it costs more, for better care from experienced medical professionals.

Kaiser needs no introduction for its sub-par service and fat shaming policies. They hide behind their "preventative wellness" motto and blame their customers for being sick rather than provide medical treatment. Their App and online services don't work. I've only ever received past-due notices, no bills. When you log on online it says I owe a balance of $0.00 despite having "past due" bills that I'm being penalized for. I've spent hours of my life online trying to sort out the issue to no avail. I honestly think everyone would live longer not dealing with the stress of kaiser and their poor services.

Kaiser wants new members when THEY CAN NOT take care of the members they have. I am having major issues but can’t get into a specialist for 4 months. They told me to go to the ER if I have to. WRONG.

I regret switching to Kaiser and can't wait to change next year. I am without a prescription because they won't cover it even though it's on their list - I checked before choosing them. Apparently, they need to pre-authorize a medicine that I have been taking for a while. I was told I needed to try other medicines before they would approve it. I have been working with my doctor for years and have tried other medicines. I am currently unable to take this medicine because they won't approve it and just keeping my fingers crossed that the consequences aren't too severe.

I have been a long time member of KAISER here in Sacramento area. I have noticed that it's almost impossible to get any help online or by phone anymore. When I call the Customer Service Dept. with a question about my coverage, the phone response I get is: "no one from this dept. is available now. Try your call later." But no one answers when I call later either. I get the same response when I go online to talk to a real person rep. or even a robot! In my opinion Kaiser's Member Services Dept. is totally dropping the ball when it comes to helping their members with questions they might need answered.

I had a total shoulder replacement for severe rheumatoid arthritis at the beginning of 2024. I’m still in the recovery phase . The pain meds they gave me were too strong and I had called tried to get something else. I have placed four urgent messages to email messages and nobody has called me back, now I did file a complaint with Kaiser, and one of the people from the grievance. Also reached out and sent an urgent message. I finally called again and I was able to get hold of a nurse at about 415 and they gave me a prescription for just 18 pain pills if taken as directed, they would be gone in three days.

Made an appointment, paid my $85 copay, saw the doctor for few seconds, and got a bill a month later for an additional $375, no explanation, talked to the billing department, they could not explain the extra charge, doctor did nothing but chat with me for few seconds..Absolute rip off, con artists, this company is a huge scam. Get out.

I cannot make an appointment. When I finally get one I usually wind up seeing allied health. The drug formulary is a joke. If the drug is not at least 25 years old you will never have access to it. I have lost all confidence in this company. Oh by the way.. it’s not cheap.

Called the Kaiser Advice nurse seeking urgent care appointment on a Sunday, 1/7/24. She wanted me to speak with a physician about my symptoms. The female doctor was incredibly unprofessional and curt. As a UC Davis Registered Nurse myself, I would NEVER recommend Kaiser to anyone I loved or cared about. We will certainly be dropping Kaiser come open enrollment. Thanks for absolutely nothing!

What the hell happened to Kaiser? I have been with them on and off since I was a kid. Up until 2019, I praised them for their ease of use and available services. I had them for minimal use in 2022, with no issues. Yet when restarting my Platinum coverage for $8,734.79 /year on Jan 1, 2024 - attempted to call and schedule an appointment with any available physician within 50 miles and was told there was an 8-week wait for the furthest medical office or 10-week wait for the nearest to me (still 30-mins away).

For anyone thinking about getting Kaiser, RUN. For anyone who has Kaiser SWITCH. Kaiser is not a place you want to be if you get sick. They could never make up their mind what my dad's diagnosis was. However, he had a blood clot which they stopped treating leading to organ failure. The nurses were not turning him. They threatened our family with restraining orders to keep us away from the hospital. They made it extremely difficult for people to visit. They weren’t honest about the state of his condition. They never let him rest, they were rude, abrupt and treated him like a pin cushion. They killed his spirit and told him to give up, told my family to give up.

Fortunately I'm not even a member. I was offered their health plan by my employer. I was trying to make an informed decision and I contacted them many times and I could never get a proper answer. At this point I will not be choosing this company and I feel bad for the people that have Kaiser Permanente as their only option.

It's not that I don’t ever get sick. The reason I don’t like going to the hospital is that all they do is give you pills pills pills everything and now it’s hard getting an appointment in person they want to do video calls when I really get sick. I rather go to Tijuana and pay cash instead of this Kaiser people.

My 82-year-old father was having some coughing and breathing difficulties. It took him forever to get an appointment, which wound up being on a Monday. It was not with his regular doctor. This guy did a subpar job examining him and told him that he took an x-ray and his lungs were clear. 3 days later, his regular doctor gave him a phone appointment and told him he could hear through the phone that my dad was having trouble and he needed to get some antibiotics. My dad went and got them and took them for 2 days. On Friday, he was admitted to the hospital. On Saturday, he died. His life was over in a matter of days and I blame the doctor who lied about taking an x-ray. Or maybe he's that incompetent that he doesn't know how to read them. Either way, my father is dead now and it's all because of Kaiser.

Subpar insurance with substandard care. Very disappointed/unsatisfied with KP, especially since we pay over $1,000 per month for insurance. Most of the administrators, caregivers, and medical personnel are either unqualified, inept, or just stretched so thin that they don't really even care. Many, many things fall thru the cracks at KP and most of the time the left hand does not even know what the right hand is doing. The majority of the caregivers we have seen (be it at TownPark, GlenLake, Sandy Springs, Cumberland, or Holly Springs locations) are simply going thru the motions and are not genuinely concerned about quality patient care in the least. Sadly, our entire Healthcare system in this country has gone to the dogs.

Kaiser is the worst insurance/health care I have ever received. As a woman with an urgent health issue (cervical surgery); they completely forgot about my appointment and have not called me back despite my multiple attempts at calling and leaving voicemails to be seen by someone. I have had to SEEK CARE OUTSIDE my Kaiser HMO and pay OUT OF POCKET because the healthcare has dropped the ball so hard and no other clinics accept Kaiser.

Ok, I know Kaiser isn’t perfect and they have issues but I moved out of CA to a state that doesn’t have KP and it SUCKS. I miss Kaiser so much. Having that all in one healthcare was amazing especially compared to the crap I’m dealing with now. I actually had a medication denied by my current insurance and that never happened when I had Kaiser. One thing I will say though, you have to be the squeaky wheel and advocate for yourself at Kaiser. I used the website a lot to message my doctors which was great because then I didn’t have to go in. I miss how easy it was to contact them, make appointments and get rx refills. Maybe someday they’ll make it to my new state.

I just subscribed and am counting the days until open enrollment when I can leave Kaiser. Their website is useless. The services are limited despite the plan being a PPO. It has taken me several hours to figure out COVID/Flu vaccines are only covered by their pharmacies in my area. If I weren’t paying so much in premiums I’d just go to Walmart and pay for the vaccines myself. Super frustrating. Never again.

From the beginning it was disappointment! Before subscribing I was guided by a agent of my county that explained several options for Medicare coverage. I ended up selecting the advertised 5 STAR Kaiser Permanente Program. The first thing I did was try to arrange knee injections. These were noted in the literature as a covered service. The Dr I spoke with denied they (KP) did knee injection. I told him it's advertised in their brochure. He just denied it. Ultimately I got a referral to Johns Hopkins that performed the injections and billed KP. This happened twice before KP called and said they'd do the injection from now on "Just for me!".

I have been with Kaiser for several years until now. Once my Doctor Who I had from the beginning left in June 2021 all I had was problems with the doctors that I selected the majority of have a little experience in the medical field and have from countries you have never heard of. The quality of care is terrible. The doctors appear not to care about their patients, and do as less as possible, during examinations, especially annual physicals. Don’t waste your money and jeopardize your health with this company. You will regret it!!

I am writing about the most unacceptable encounter with Kaiser I have had in over 25 years. My PCP put in an order for an MRI of my pelvis. I had to wait over a month for an appointment which I went to on September 14, 2023. Prior to the appointment I got numerous text messages and KP.org messages reminding me and confirming my appointment.

I'd like to know why Kaiser Permanente is ALWAYS LAST to get the flu vaccine every year? They are always LAST to get anything like RSV vaccine and Covid-19 vaccine. I am EXTREMELY UNHAPPY WITH KAISER P. Also therapies that MayoCclinic say is beneficial Kaiser does NOT allow, saying it does not work when Mayo Clinic says the practice is a good option.

If I could give zero stars I would, without a second thought. I vaguely remember being told that Kaiser was the worst health insurance before signing up, but I figured "how bad could it really be". I'm a young healthy adult with no pre-existing medical conditions. All I needed was insurance for my regular health check-ins and my prescription medication refills. So I signed up for the Bronze deductible plan because it seemed to include everything I needed. After waiting a couple weeks I received an email that my account was active and I could now sign up for a PCP and get my medical records transferred over. After choosing a PCP, I noticed that the earliest available appointment I could schedule was two weeks away and it was a virtual appointment. Okay I thought, "maybe my PCP has a busy schedule these next couple of weeks, but I have prescriptions I need refilled".

The years we were with Kaiser Permanente were awful. My husband had a testicle removed because of nerve damage, and his testosterone levels plummeted over the years. When we tried to get him in to see endocrinology, they made him do a blood test, and because his numbers were at the very lowest number of their 'normal' range, they took one look at his weight and refused to even see--let alone treat--him. Both his knees after years in the fire department and several seasons jousting were bone on bone and he was having extreme pain and difficulty walking. They took one look at his weight and refused to treat him, stating he could have a somewhat more difficult time in recovery.

If I could give zero star I would do that. This place is like a robbing the patient's money. They charged me for Flu vaccine!! I went for annual dr visit here and the Dr ** ask me questions. They charge me for each and any of the question that she asked. It is like stealing money. My wife is working in medicine and we know how these scammers work. Do not even go here. They charge for everything!! SCAM!

Kaiser is unresponsive and lacks actual care/integrity. Trust me when I say, look elsewhere. You will regret choosing Kaiser. They have let me walk on a broken foot bone for 7 days as of today. They have not so much as called me back, they even cancelled my appointment and did not bother to reschedule it.

Made 3 calls trying to get a Dr. Appt. for a bump and pain on my side (like hernia). Finally got a phone Dr. appt. 10 days out. Appointment was scheduled for 8:40 a.m....An hour later and no call. This isn't new. KP routinely puts you "through the hoops" when you try and get care. I will be changing health providers at my annual renewal. They really don't care about the health of their clients.

I’ve been with Kaiser Permenante since 2017 never have I thought about leaving Kaiser Permenante until now. I saw Dr. O…,DO in Urgent Care Southwood for neck pain x 1 week 5/20/2023. I explained to Dr. O… I was in constant pain in my neck area x 1 week. The doctor felt the need to order a drug Screen (did not inform me). My belief is when doctors hear pain they believe immediately that patients are drug seekers and some are. That’s why you should always take the time to read the patient’s chart. I wonder if they read the patient’s history before they make up in their mind that patients are drug seekers. Yes the word called pain makes some physicians feel that before getting to know a patient they automatically feel patients are drug seekers.

I have had Kaiser for eight years now and I always gave them high marks, but I am now really sick for the very first time and no one here could care less. My doctor doesn’t seem the least bit interested in diagnosing and treating my condition and other departments that provide specialized services have long wait times and are completely unsympathetic in getting me the testing and treatment that I need. I will be changing to another provider next year.

Kaiser used to be incredible many years ago. But they take Medicaid now which is great for many people. But now you won’t ever get seen right away. It’s incredibly busy due to that. Meaning long lines to see a good doctor, long lines to get medicine, long waits to talk with someone about your issues. Examples, 6-8 month to get a mammogram. 1-2 months to see a specialist and another month to see your primary doctor.

They are horrible and only continue to get worse. Been with them for 25 yrs and all I can say is they are absolutely horrible anymore. After hurting my back they have made me wait 3 mths to get any therapy to start getting better and make me fight for medication. You use to be able to talk with an advice nurse but now their admin staff decides if you get to actually have medical advice. If you don’t disclose your medical information to these admin people then they just tell you you’ll get a call back. That may take up to a week or more anymore if you are lucky. If you actually want to see your primary doctor it will take at least a month or two for that so they always push you to the premium like urgent care and the ER where your bill becomes huge.

Since laying off over 3000 doctors and nurses for (rightfully) refusing the COVID vaccine, the quality of care and the ability to get appointments in a reasonable timeframe have taken a steep nosedive. Currently, I cannot make an appointment to see my primary doctor under any future timeframe. The automated phone system one has to wade through for the any type of communication will drive a normal person crazy. Call backs to specialty departments are required to use the generic main line and at least 20 minutes of selections and repeatedly submitting the same information. This is my last year with Kaiser. They are not what they used to be.

Kaiser claims to cover, (providing endless letters and phone calls to remind customers to do) three preventative cancer screening tests. They do not disclose that they only partially cover these services. When a breast cancer image does not clearly show the breast tissue, additional images are taken during the visit to make a clear diagnosis and to reduce unnecessary return visits for clarity- not an unusual event according to my unscientific research of all females around me. Kaiser states they only cover 1 mammogram per year. This additional imaging is considered "extra yearly mammograms" and the customer is required to pay. I am required to pay.

Kaiser has refused to pay for my son's out of network therapy sessions. Kaiser was and is still unable to provide the necessary help for my son's mental state. He needs long term help and therapy. I am very disappointed with Kaiser's plans. Kaiser needs to realize that mental health is serious, and that teens and young adults are dying due to the lack of service Kaiser provides. Kaiser's once a month therapy sessions are not enough. Kaiser's short term inpatient services are without a doubt not helpful.

Kaiser NW claims to have acupuncture, chiropractic and naturopathy in their Medicare Advantage plans. However there is no communication between the CHP group (where these services are funneled through) and Kaiser. I pay my premiums and even get text and email notifications about this great benefit. However CHP shows I don’t have Kaiser insurance. And, Kaiser does not respond to requests for verification. It’s March 27th. So far 3 months. It seems that KP wants you to sign up for their plan. And, not live up to their promise. I call that fraud. What else do they do this with?

Kaiser Fontana: My 4 year old son was refused service for not having a mask on. My child has battled with anything obstructing his face or head because he had to wear a cranial helmet for a long time as an infant. Kaiser refused to see him even though 20% of people at the hospital were not wearing masks. Not including Kaiser staff either wearing it inappropriately or lowering it below their chin to speak to me. I took off of work to schedule this appointment, only to be refused service. When I spoke to a manager, they advised me that if I cared enough to have him seen, I’d force a mask on him. And don’t let me get started on their ** ER. You have to be metal detected to gain entry and the area itself is extremely unsanitary. Save your money! They’re trash since they’ve begun to accept HMO.

I have had Blue Shield, Aetna, and now Kaiser. Kaiser is so bad, that I found another job to get better insurance coverage. They lied to me about how to get routine care, and then charged me for their lies. If you might ever need a mammogram, a flu shot or basic care, don't expect it from Kaiser. When I finally found a way to submit a complaint, the person I talked to wasn't the person reviewing it and the person reviewing it only responded to a small portion of the story and never talked to me directly. They never asked me any questions, they just made a decision based on a small portion of what I was saying.

I have acid reflux, my throat sore, ears hurt and they tell me it's nothing they can give. You tell me what kind of doctors are they. It's really sad how Kaiser treat people. All I can say is hurry up November, I be so glad get rid of ** ins. I would like to give them no stars. They always say they call you back 24 to 48 hours, that's a lie. When you go back in the room waiting for the doctor you're in there for at least half hour. It's ridiculous.

I feel ignored, doctors not reading or interpreting test results. A long wait for a specialist. 1 month to see a neuro then another month for MRI. I am sick NOW! I have been bed ridden for 3 months with no care or concern from Kaiser. A month wait to see a cardio while I suffer from chest pain, difficulty breathing, light-headedness. No timely response from care team. The only provider in the county for Medicare supplement but where is the timely care as stated on their mission statement. I have asked for out of network referral to a cardio who can see me sooner but no response. At this point even sitting up in bed has become difficult. Please protect yourself or any elderly loved ones from Kaiser. In all my years I have never been treated in this manner.

Kaiser is horrible. They charge a ridiculous amount to the patient when receiving doctor recommended tests and procedures, including cancer screenings. Cancer is one of the number one reasons people even have insurance and preventative medicine should always be covered not charged to the patient for thousands of dollars on top of your monthly health coverage. Their business model is to make money off of people, not to help people.

I HIGHLY discourage you from Kaiser. The care was always below par, but after Covid, I noticed it went even further down in quality. Medical standards that they follow are the absolute minimum they can get away with. For example, I requested to have a mammogram since I am in my 40s. They told me that "THEY changed the guidelines. You don't qualify for one anymore." Okay. Odd. I then switched to Premera Blue Cross, and requested the same test. They ordered the test for me, and told me that the guidelines have NOT changed within the American Gynocology Organizations but with a Medical Insurance provider. So it's a money issue, and Kaiser decides to follow the Insurance guidelines rather than the Medical Field guidelines. That's a red flag.

I called them twice. They hung up on me twice while I was asking them nicely about an issue. I haven’t experienced these in any other insurance before! Why would you be called customer service if you guys don’t wanna talk? If you guys don’t wanna do your job then don’t answer calls and just hang up. That is rude. I would understand if a caller/customer is yelling at you for you guys to hang up. Be nice!

Kaiser Sacramento doctors and staff are terrible, they do not care about patients as actual people, we're treated as a number to receive inadequate "health care" from a corporate service. The doctors are sub-par and most are so young they lack real experience. The staff are rude and treat patients with disrespect. Patients cannot get appointments, responses to messages, all doctors are full so we can't switch to a different doctor. Test results are incorrect and it takes enormous convincing just to get any answers and further testing. Kaiser is a corporate system not at all in service to patients. Kaiser employees, especially the doctors, should be ashamed of the poor quality "health care" they provide.

By far the worst health insurance and care provider I have ever had. I've had so many bad experiences with them, so I’ll just provide the top 6.

Saw my Dr one time for a very serious condition. Was on lots of medicine. Was not listened to. Was not checked up on. It is a medical factory line. If you are slightly diff from the normal patient and need individualized care you will not receive it here. This is an insurance company out to only make money. Please I beg you do not support them. Thank you for reading.

Two years ago I had major joint pain. My doctor took X-rays and told me “there’s nothing wrong, it is psychological.” (No psych referral though.) Then, a year and a half later…. I had a physical with my new Primary Care Provider (PCP) in May. He made a comment that I’d “be a diabetic in 10 years.” I didn’t give it thought, until July, when I sent him an email in the KP App. No reply. Every week, for four weeks, I emailed with no reply. Again, I changed doctors. The new doctor had a “first available” in November, three months away. I waited. My KP app showed my appointment, until a week before, when it disappeared. I email a note, asking if it was still on. No reply. Two notes later, and two days before my assignment, I got a phone call. “Unfortunately, we have to cancel that appointment. His next first available is February.” Glad I emailed.

From what I have been made aware of and it was backed up by the pulmonary doctor my problem started on June 15 2021. I was not aware that I had fluid in my lung then but it states that in the info on their website. I was never treated for that or informed of it either. I was treated for a POSSIBLE blood clot but they said they thought it was a blood clot but not for sure. They put me on blood thinners and hospitalized me for 3 days.

I am so frustrated with Kaiser in Northern California and the service that I am receiving. They are horrible, it takes months to get in to see someone, to get a specialist is almost impossible and the doctors just don't seem to care if you are hurt or in pain.

Kaiser Folsom is the worst insurance to have. Doctors prescribe meds without even examining you. When you have a urgent matter they don’t return your calls. I have been sick for 3 weeks now and they keep prescribing meds and have not seen me once. They need to be investigated.

Kaiser doctors do not give adequate consideration to the symptoms you report. Instead, the symptoms are brushed off based on statistics and age believing that everything is ruled out and advising to take better care of yourself. When you already take care of your health and body and practice a healthy lifestyle but still have certain symptoms that are dismissed, something is wrong with the system. Kaiser is not for people with real concerns, nor is it a good health insurance provider. The doctors having the power to decide whether referral is warranted for a specialist or specific test is detrimental to one's health.

Kaiser is good when it is good but overall bad in an emergency unless I suppose you get to Emergency in an ambulance. After experiencing acute and severe debilitating back pain (on my knees on the floor and unable to get to the backroom) and receiving the lack of care I felt necessary left me with serious doubt about my future care within the Kaiser health care system. I could not get an appt to see a back doctor (in person appt is and was 2 months out). I managed to get to Urgent care and got medicine but medication did not help in the least.

Kaiser's doctors and health practitioners give me the impression of having 0 interest in patients and just try to do as little as possible interaction with patients and treating patients. Kaiser pays the most and hence attracts these types who are motivated only by money. Those who must interact with patients are understaffed so they have a line of patients at any given time and do not have time to provide human interaction. I have had to resort to holistic herbal treatments and energy healing since switching to Kaiser. I avoid going to the doctor because I leave feeling so awful. Luckily I am from a country where health care is also exclusive to the wealthy and useless for everyone else, so we know how to treat most diseases with herbal medicines. I am horrified to imagine Americans without this background trusting their Kaiser doctors who I can tell do not at all, or do not have time to care.

I am trying to get a refill for some medication. The Kaiser pharmacy said it can take up to 5 business days get the refill. That's up to a week if it's not placed on a Monday. Crazy right? I tried to contact my doctor by email. The response I got was from her assistant telling me it can take up to 5 business days for her to respond to emails. Sigh. No help there. There is no way to call your Dr. office directly. So basically I'm screwed. I may go to urgent care as a last resort. What a waste of time resources.

I am having severe back pain since last February, God knows how many months it took Kaiser to schedule me to see Pain Management and physical therapy. Finally, they agreed base on my condition to do pain block and I have been waiting two weeks for them to call and schedule me for procedure. They called me this morning at 7:15 am and I missed the call and once I called back they told me I have to wait till next week. I am so pissed off. If you file complaints it takes them 3 months to respond and they send you bunch of papers which takes you hours to read… Horrible service. I can’t wait to reach 65 and get different health insurance and I am encouraging my husband and my sister both to leave Kaiser… they are worthless.

As a self-employed individual I have had insurance through Premera in 2020, Regence in 2021 and Kaiser in 2022. Kaiser was by far, the biggest mistake. Aside from catastrophic coverage which thankfully we did not need, I would accept Kaiser coverage for my family if it was given for free. I chose Kaiser because monthly premiums was slightly less expensive and I believed the combination of insurance and providers would turn out to be superior. I was wrong.

I called for an appointment four months ago to reduce a medication I felt was causing anxiety attacks. The nurse on the phone insisted I go to ER to ensure I wasn't having a heart attack. I did and thankfully was not, but was told by the ER doc (outside of KP) to see a cardiologist without delay. KP insisted I see my regular doc (I just switched to KP two years ago) in order to get a referral to see a cardiologist despite my having been seen by an ER doc with all tests done at their insistence. First available appointment was a month away so I made the appointment. The morning of the appointment I get to the KP facility and am told my GP is out Sick. "Can I see another Doctor for a referral and just have the blood drawn for tests?" Nope. I make another appointment- first available is three weeks out. I am on the way to the appointment and get a phone call cancelling because my GP is *still* out Sick. No one else available? Nope.

I have a special needs child who will be 18 soon: with an intellectual disability/autism. I needed a VERY routine form filled in as I need to gain limited conservatorship (medical powers). It has a question where it asks if my child is capable of making informed medical decisions. Mind you this doctor chose to write a letter in lieu of the form. I explained to her that the form is a document that must be signed by her medical doctor and that the letter will not hold up. I know no one who has had this issue so I do know this is doctor specific. She had the audacity to call and say she won’t sign it because “I could sue her.” I asked for my child to be referred to someone who would. Many psychs in this department called me to say “Why won’t she do it? She is her doctor.”

I have been with Kaiser for years. I have always had a good experience until this year and it's more than 1 bad experience. In January my son had a Cat Scan for a medical issue. A cysts was found on an Organ. The Kaiser MD is the responsible Dr to report this to us and did not. Then again in May he had a Cat Scan again, and again the cysts was reported in the paperwork to the kaiser Dr. and again the same Dr failed to tell us. If I had not started reading all the hospital reports and lab work for other appointments I would not have known about it, and it does need to be seen to. The same Dr had 2 opportunities to look at his medical report correctly and didn't. This is just neglect. I filed a grievance with Kaiser in mid July and was told I would get a letter. I got no letter. I called back, they said they will resend. I got no letter. I sent an email to notify them that I would like to talk to someone about this, that no one has reached out to me.