Kaiser Permanente Insurance Reviews

As a long-term patient at Kaiser, I have encountered significant issues that I believe potential patients should be aware of before choosing this healthcare provider. Medical Service Concerns: I have been dealing with a persistent knee problem that I suspected to be a torn meniscus. Despite clear symptoms and continuous pain, getting the necessary diagnostic tests such as an MRI has been a formidable challenge. My requests for an MRI were repeatedly denied by Kaiser, forcing me to appeal and seek help outside of the Kaiser system. Even after my employer, who provides my health insurance through a self-funded plan, approved my MRI, Kaiser continued to push back, denying the necessary diagnostic procedure. This has not only prolonged my suffering but has also significantly delayed proper treatment, potentially worsening my condition.

This company has the most uneducated physicians EVER!!! I literally had one of their “endocrinologists” tell me thyroid function has absolutely nothing to do with sex hormone levels or the immune system!!! About fell out of my chair. Don’t walk… run away if considering them for your healthcare needs.

I decided Sat I might have a Urinary Tract Infection. I got online and made an appointment for Monday. I took first Doctor available and did a video appt. She decided I needed a Pee test LOL. Went and did that in the morning. They called me about 4 pm and said my prescription is ready. That was awesome. I don't usually get motivated to do these kinds of internet reviews. But I thought this was beyond what I was expecting.

They try to do too much and clearly don’t have the staff and system is sooo sooo slow. Worst insurance by far. I’ve been insured my whole life. Every little thing is gonna take call and teamfer after call. They won’t return your calls if you miss and soo soo hard to reach anyone other than a really stupid system.

Kaiser has more patients than that can handle. I had a CT scan last August that showed a dilated pancreatic duct. This can mean a high risk for pancreatic cancer. It's now March and I am still waiting for the diagnosis endoscopic ultrasound to rule out cancer. Granted I did have to wait for clearance from my cardiologist, which I wasn't able to get until November. I'm very disappointed with Kaiser. Primary care is ok, but heaven help you if you need specialty care.

I love, love, love the doctors at Kaiser, however the 3rd party system they use HIMs has a turnaround time of about 2-4 weeks for paperwork through Kaiser. I recently loss a baby and in order to get paid time I needed a paper filled out for work within 2 days. I was told that there was no one who could fill it out and that I needed to go through HIMs. I had to wait almost 4 weeks for FMLA paperwork multiple times, almost losing my job twice, as well as now losing valuable income that could leave me homeless. When explaining this to the nurse she was very rude and was referred back to HIMs and basically told "oh well". I can tell my doctors care but having to go through call centers and impersonal chats and 3 parties for paperwork, Kaiser is completely failing their patients. I can't believe I have to pay almost $500 a month for this!!!

If you’re thinking of starting a family, run as far away from Kaiser as you can. You are not a person, you are not a patient, you are just revenue. They talk down to mothers and don’t tell them what they are doing to them until they have done so. They exclude fathers as much as they possibly can. They are mean and rude. They take none of your concerns into mind. They are evil. They’re called killer Kaiser for a reason.

Dr. JESSICA ** wrote outright lies in my permanent record. Having to spend over $2350 on reasonable care outside of her network of Kaiser associates. Does not review records with clients. Does not review anything. When called out, she skipped her lunch that day just to update my file with more wild assertions. When proven wrong, she switches goalposts. Stammers when caught. Doesn't have a grasp, only an opinion. Doesn't establish a trajectory with her clients, only a brief skimming of your history. It took 4 hours of time to unravel what she did and that's not even fixing the Kaiser records. I have to get my old psych involved. I've been disrespected and had my time and money wasted.

The worst health insurance you can imagine. I had to make an appointment for a preventative annual exam ordered by my primary doctor. I had to wait 7 weeks for my appointment. 3 weeks prior to my appointment I emailed them asking if this appointment is covered 100 percent by my policy and they emailed back that it is covered and I don't have to pay anything. After 2 weeks from my appointment day I received a bill for $190 so I emailed them and asked why I am charged for this appointment. They said because you ask the doctor a question and gave you an advice so this changed your appointment to a doctor's visit appointment which is not covered and you have to pay for it. I am done with these people. They screw people and they are big liars.

Dr. **, head of Primary Care Dept. at Rancho Bernardo office was put on administrative duties since late 2024 and removed from patient care duty. Anyone has bad experience with him? He ignored my conditions, and did not order any tests to provide needed care that helps improving my ailment. He recorded my visit conversation with him shortly before being relieved of patient care duty. Kaiser told me in a letter that he is retired. That is a lie. I checked on Feb 15 2025 and found that he is on administrative duty. Kaiser seems to cover up for him for something. Does Kaiser pay doctors yearly bonus to keep patient care costs down?

Today, I had the best experience when I called to set my appointment. Tifinie was so courteous and attentive as she searched to find the perfect location and time for my two appointments. I am grateful for excellent customer service!

Their service and payment services are siloed, which makes payment management extremely difficult. Here's the situation. I found the auto-payment was interrupted because the credit card company reissued a card. I wanted to make the change. The KP.org redirected me to the payment service, which requires a different login info. I wanted to make the payment without login. It requires Unit billing number, not the Primary number. I've copied it from the service page and paste. It says it cannot recognize the number. Why a customer needs to repeatedly input information from the first place?

We have Kaiser through my work and I’m having a hard time getting appointments for me or my family, I called for fiscal and they offered me talk to a doctor on the phone for physical, and my family never get on appointment, I took my daughter to emergency and they charged me $500 out of pocket, they are really good at that charging people. I really unhappy with Kaiser.

First Triage nurse. A bit snappy. The second guy sat out my door and ignored me while they chatted about their weekends. Third lady looked at me like I was psych. Nice.. 4th lady snapped at me for not functioning properly. My final Nurse John. Great. Dr. Nice.. Then upon discharge they just said you can go now. Still sick in a for and they sent me the long way to discharge pharmacy. Got lost and couldn't breathe. Upon checking out the registration clerk was Very Rude. She said rudely "Do you know you've been diagnosed with the flu?" HIPAA.. again rudely "Where's your mask?" I said I don't know. I WAS JUST TOLD TO LEAVE.. She snapped at me hard core. Walked out there bewildered as I got lost and couldn't breathe.. I was a bit scared.. Not comforted at all..

The absolute worst I have ever experienced. I have a serious eye infection and was told to start prescription drops immediately. The doctor called them in at 1 but they won't be ready until tomorrow. WHAT? I now need to go to the ER as the pain is unbearable and the doctor said I had to start today or risk blindness. They also refused a skin cancer screen for TWO YEARS and yes, I had skin cancer. The O.R. was so filthy (bloody bandages on the floor) that I walked out and did the surgery in a private clinic. RUN from this place.

Surprise Billing and when you call to talk about getting the bill corrected, they talk down to you. I was on a Zoom call with a doc. assistant. They charge me like it was an in person and with an MD. They are very different Pay Scales. You can't tell me a physician's asst. makes the same wages as an MD, the answer is NO, so you cannot charge as if it was an MD. That is Fraud! The way the Billing people talk down to you like you are a blooming Idiot - is so aggravating and disrespectful. They want to charge me $300 for a 15 min video chat, with a result of, "Sorry I have never seen you in person so I cannot help you. You need to come in and get Labs done." The Billing person says the Doc, ordered 10 Labs. Oh, well I am wondering on What. There is NO labs! Just so unethical! The Medical system NEEDs to BE FIxed! This is a JOKE and it's on US.

Been back with Kaiser since 10/2023. It’s been a horrific nightmare. I’m 59 years old and full of several medical conditions that hit me out of nowhere, along with a back, hip and leg injury. First primary basically did less than the bare minimum for me, New primary not much better, they don’t care if we live or die. Either they won’t give you meds or they’re a drug dealer. So far everyone is incompetent, inexperienced. Kaiser must hire everyone who can’t get a job anywhere else, or they all passed their med exams with a D-. Cali Bay Area Kaisers were sued last year for malpractice in the mental health dept. Class Action suit won 200 million dollars. Kaiser requested to invest 150 million in restructuring the dept and pay out 50 million. Request was granted, and the dept is worse. I am far worse than when I began treatment with them.

Kaiser treats their patients worse than cattle! Months for an appointment. 1-4 hours hold time on all calls/all departments. I currently have had blood in stool for 6 months. I have waited 6 weeks to see my doctor. The day of the appointment they cancel it as I arrive-- Doctor too sick. Then they give me a stool kit. Then they call and say "Don't turn it in because it'll for sure be positive and we only do colonoscopies every 5-10 years. You had one 3 years ago, so we can't have a positive come through"!!! I am having to look for a private lab to do a test that is certainly indicated BUT that Kaiser refuses to do more than every 5-10 years. Last colonoscopy I had pre-cancerous polyps--4. All medical research says repeat every 1-3 years. And I have blood in my stool. But Kaiser says too bad!

Tore my ACL. Had to jump through hoops to get actual MRI. Results came back and it is torn. Yet no contact from any doctor. I have been trying to get in touch with anyone to discuss this. Been messaging doctor in Kp.org and calling. Getting no support, can not even get a physical copy or imaging to send to doctor outside of KP for assistance.

I had an annual appointment with Dr ** and was so impressed with her focus and attention to all the issues that I needed to cover. She listened intently and made eye contact while we discussed what the plan of actions would be. This visit was highly productive and I know that I am on the track to better health. I’m so fortunate to have her as my physician!

So when you need help with any billing questions, in my case a double medical bill for insurance premium with same name, MRN, address and a Different Billing Unit ID, you have to wait for OVER AN HOUR if you want to talk to someone... not to mention how expensive their basic services are, an abdomen x-ray that compared to other providers cost around $300-400 USD Kaiser charges around $2,000, same principle with an elbow x-ray, real astronomical prices for very basic services that one can get for a fraction of what Kaiser charges.... No preventive care is another issue with doctors reluctant to do annual checkups telling you that they are doing you a favor by seeing you for a checkup because the doctor in charge of that is your primary doctor as if we (the patients) had any control on scheduling an annual check up appointment...

I’ve been extremely frustrated with my experience at Kaiser Permanente. Every time I try to schedule an appointment, it's either difficult to get one, or if I do manage to schedule it, the appointment is canceled at the last minute—often on the day of the appointment itself. If Kaiser Permanente doesn't intend to provide timely doctor appointments, then why even go through the effort of offering them in the first place? This constant inconvenience is making me seriously reconsider my options. If I have the choice, I may just cancel my insurance and switch providers during my next renewal cycle. The service has been disappointing, and it’s hard to trust a system that consistently fails to meet even basic expectations for patient care.

I used to be the biggest advocate for KP. Cheerleading their doctors, their system, their prices. Now, I am making sure that I make my voice heard when I say....DO NOT buy their insurance. KP is HORRIBLE and have been continuing on a backward slide for year in a race to the bottom. Well, KP has arrived. Congratulations on your win KP!

I want to give them zero stars because of irresponsible member service. They made a mess with the billing system and our coverage was terminated by mistake it took five months to fix and after fixing, after a week, it happened again. What a mess, the interesting point is that nobody is responsive, and they treat you in a way as if you are responsible for all this mess.

You pay an arm and a leg for the insurance to be told when you go to the ER to outside in the cold and freeze your butt off so you can get sick or sicker because they are too cheap to make a waiting room larger since this waiting room can hold 12 people.

Poor quality insurance and services. They are not proactive. Doctors are unavailable for regular appointments. They rarely want to prevent issues. Communication within Kaiser is poor. It's hard to get the service you need. Only when you are in super bad shape do they want to do something. Classes are junk, they make you sicker it seems. I'm leaving as soon as I find a new doctor

I would like to thank mahogany and helping me with my Oregon health plan and getting my coverage started. She was extremely helpful in transferring me and helping me get to the right department. She made my day. Thanks again. David **

This company has turned into a total "Bleep Show!!" My family has been with Kaiser for nearly 30 years and we originally loved them. The people working in the hospitals are absolutely amazing and for the most part, still are. Once we are getting care, they are really good, but just getting to that point is a disaster. The people answering the phones (if they answer at all) are rude and no one knows what the hell is going on. Speak to 5 people (that will take most of a day) and you will 100% get 5 different answers and none of them will be correct.

I'm highly disappointed with Kaiser. Seems like their process and services are going downhill. It takes too long to get an appointment with a specialist even with the referral. If the severity of your issue is not treated, you may even die by the time you see the Doctor or depending on if it's an injury it could become worse. I've noticed with the Orthopedic and ENT departments. It took me 5 to 6 weeks to see a doctor. If you go to the ER or Urgent Care I don't believe that doctor may not be on staff there. My experience at one time. I went to the ER for a foot related problem. The doctor could only prescribe pain meds, and I paid a $220.00 co-payment. It's sad to see Kaiser commercials raving about 5-star ratings from Medicare and they thrive. If you can't accommodate your members and patients. How are you thriving. All around Healthcare is too expensive. Prayerfully Kaiser will do better in the future.

I walked into their emergency room with severe abdominal pain. One look and the doctor refused to treat me for my pain. I was told after a couple of quick test that I was fine. I left in horrible pain and stayed at home that way for three days until I couldn't handle it anymore. I went over to st. Bernardine and right away they admitted me and advised me that my pancreas was quite swollen, explaining the severe pain, and that I also had developed varisies on my stomach section. I couldn't help but remember Kaiser and how they just brushed me off and sent me home. I could have died because of those clowns!!!!!

Would give zero stars if I could. Kaiser has been denying me TMS medical treatment knowing that antidepressants are not safe for me. I've had 3 doctors refer me only to be denied. Greedy selfish company. They should be ashamed of themselves.

I think KP is very good when you are not sick! Just a little aspirin or some tests, no problem but once you are sick, may the gods help you! I have never seen such large number of incompetent unprofessional bunch together. They will pass you around until you give up or your condition kills you. They have no idea what they are doing and all they care about is how to cut your care to save money! You have to tell your doctor what care you need! And even then they will make sure you go through hell to get it! Stay away from this insurance but saddens me to say we don’t have many options in California and I think they know it.

I've been with Kaiser since it was Group Health. Over the last five years or it has fallen into the gutter. I feel foolish for renewing with them, now that it's usually over an hour wait in an overcrowded waiting room to see a very rush provider (no matter how wonderful she may be). Their websites consistently have issues, calling to make an appointment can take over an hour. It is insane how bad it is, compared to how great kaiser used to be.

We have three generations of people in our family who have been using Kaiser, and all of us think it has been exceptional in its care. We have experiences with pediatrics, and departments of neurology, ortho, psychiatry; we've had thoracic and brain surgery, head/neck surgery, cancer (multiple types), ophthalmology - including critical eye surgeries, and there is great optometry, etc etc. We have always received incredible care. Our physicians have always been excellent communicators. They have been personal and caring. It is also great having one's medical information online, and everything under one roof. We could not be happier.

Kaiser Permanente do the eye visual field test. Put a eye tape on my eye, before a wood stick block. After test, make my eyes stuck, cannot open completely. The worst is they do laser work on my eye (but don't tell me, I don't know that). After test, night night driving, I see the headlight of other cars, it's very bright. And my vision is worser than before, cannot see clearly. So, I call Kaiser, the nurse notify my eye doctor. She say she need see the report first. I don't why they refer the eye doctor. She told me the visual field test do the laser work on my eye. Ask me use the fresh eye drop. They should tell me more because my vision is worser than before. Now, wait for her check the visual field report.

Kaiser is trash, the only thing they are good at is billing you. You'd be riddled with fees and surprise medical bills showing up on your account after a doctor visit. I don't even want to make an appointment anymore because the only thing I'm getting is bills and no real service done. The healthcare industry is the only industry where they can sell you a service but refuse to give you the price upfront.

First my dad was given medication three months worth all out & no reply from Kaiser after you put discard in a year, excellent to make things more irritating. My friendly quack doctor put me on 3 medications. One of which I've been on all made me high strung. I said I wanted to be less energetic. I see that cheap hired incompetents don't listen to patients. Would have quit years ago as they tried to force me out with ADHD. Employees treat me disrespectfully saying I'm going to die from obesity as a man that tries walking each day at 202lb range. If workers are speedy when they're rude whales does it matter?

I am very grateful for the outstanding help Kaiser team has been providing for my daughter. They have a well organized system that provides the right treatment. Thank you Kaiser mental health department.

This is the most disgusting and disgraceful insurance company. I pay for my insurance. I am not a welfare recipient and I could not even get the help I needed, the medication, doctors kept cancelling appointments. They did not have the medication I needed or would not give it to me, the doctors argued with me on birth control and depression medication for my hot flashes which is not what I take. I take ** for those. I could not even get my ** to help with my gastric ulcers, they could not even find me in the system until one manager did but then he all the sudden disappeared too. This place sucks. I will never come back especially after having a mental breakdown from not receiving any help or medication. I have had back pain, and been throwing up and puking blood and they still could not help me.

You get a lot of lip service at Kaiser Permanente. They keep kicking the can down the road.... I have been with them for about a year and have absolutely got none of my issues address or taken care of. If they tell you they call you back they never will call you back, if they tell you you're going to get the results for your tests you will never get the results for your tests, if you need to schedule a surgery it's 6 to 8 months out because they only have limited amount of doctors, if you file a grievance nobody will call you back. As soon as these people collect your money they don't care about you anymore. I would highly recommend to stay away.

I have received consistently horrible communication from the scheduling department, to the doctors, to the remote monitoring nurses. I was not given my full test results in person from my doctor and later had the results sent to my phone. I had to find out devastating information from my phone and I feel like the doctor didn’t have the decency to tell me in person. I’ve been double booked, made to wait at the facility for over 7 hours waiting for a scan and test results, with little to no empathy. They don’t use ultrasound technicians in the OB office yet they perform ultrasounds and *surprise* misdiagnose me!! Not to mention the copays and lab charges are outrageous. I will be dropping them as soon as I am able. Incompetent workplace and I don’t trust the OB office with my care.

The pharmacy service is great - the best I have ever used. The local physicians seem to be OK, and getting quick appointments has never been a problem. That's where my enthusiasm for Kaiser stops. Administratively, this organization is in bad shape. They are incapable of correctly posting payments, and their member services number can amplify any simple problem into a full blown dumpster fire. Woke, racist call takers and supervisors, who are not willing to part with any useful information at all.

Being on Kaiser Permanente is like being in an abusive relationship. When it's good, it's great - getting appointments with specialists quickly, getting doctors who care, and paying reasonable prices. When it's bad, it's horrible - my birth year is in the system wrong by 20 years and no one will change it (affecting the care I receive), the bureaucracy means getting the doctors to fill out and send the correct forms is a nightmare, and trying to inform an office I am running late means I sit in traffic for an hour and a half for nothing because I can't reach the specific department I'm attempting to call, only a call center.

My story is like this! At the end of 2022, my wife started having gastric reflux, so we decided to make an appointment with Kaizer, which was the medical entity we were affiliated with, but we were never able to get an immediate appointment, they always said everything was already booked, despite expressing to them that it was important for her to be seen!

Such limited specialty care it is basically non existent. If you actually get injured you will not get care to heal. I was prescribed Physical Therapy for two torn ligaments and the earliest appt is 2 months away. I am supposed to go once a week for three months. Hopefully this lack of care will not cause long term damage, I doubt Kaiser cares if it does.

#1. Too much wait time: I have to wait 30-40 minutes in waiting area during every appointment. Then 20 minutes for Nurse and then other 20 minutes for Dr just for wellness appointment. One day I was late by 20 minutes for baby wellness appointment because my kid did potty at wrong time, and uncertain traffic and they denied take in even if there were no other patients in queue.

I went to get an inhaler for my son who suffers from a chronic asthma only to find out his doctor didn't prescribe a refill. I was redirected to a nurse who couldn't help to get an emergency doctor to prescribe it. I was advised to use emergency room. To me Kaiser insurance is rationed care insurance. Too bad.

BEWARE. BAD INSURANCE. Never use this company. When the Insurance company is also the provider is like having the fox watch the henhouse. Their only concern is PROFITABILITY and the way they treat patients is by PUSHING PILLS. I live in the Coachella Valley of California Palm Springs. Kaiser IS NOT A FULL SERVICE PROVIDER. Frequently I was scheduled for appointments in Riverside CA which is a 5 HOUR ROUND TRIP. That is not proper care.

This company is incompetent. DO NOT USE THEM FOR YOUR HEALTHCARE. They are terrible. Especially for what they charge for healthcare. You can forget being taken care of. I have been with them for 15 years and in the last 5 years they have gone steadily downhill where it's about the money, not the patient. Everything has become video visits and nurse practitioners. They keep losing good help and you end up with the people that barely passed their medical exams. If you are lucky enough to find a good doctor with them, rest assured they will not be there long. Oh if you are looking for weight loss help they will not approve anything with **. Just an FYI. I had my last Covid vaccine and they didn't put it in my records causing me to get emails saying I'm due for my Covid vaccination that I already had!!! If they can't even manage basic care what do you think they will do with your long term healthcare??

Horrible customer service, I don’t see how it would be my fault that you change the auto pay within my policy mid policy. I’ve never had any bill or insurance company do that and on top of it send out any info regarding it. That’s why I set up auto pay so I don’t have to worry about it, and the money just comes out. Just money hungry and not for the people, don’t care about the families that struggle to pay these type of insurances out of pocket. The lady on the phone just said “so you going to make a payment?” It seems like a lot of people in the medical field are brain dead, I don’t know how they have jobs or why they even went to school, to never know anything.

My KP care team is pretty good! Why the 2 star review? Why, KP billing & payments! I'm pretty lucky that as much as medical premiums are, I can pay them every month, and I do -- on time, in full, with confirmations I keep. What's the problem? My policy with KP changed when I changed jobs. I continued to pay my bills on time, in my case through their KP's website/system, for the correct amount each month. But somehow, their system has been misapplying my payments for the correct amount each month (according to one rep, it's the wrong Bus Unit ID attached by their system to my payment, not that I control or can even see that -- charmingly, she at first blamed me for this, then let slip. It was a known issue for the Bus Unit IDs to fail to update even though the payment amount did). So KP cancelled my policy.

I am beyond frustrated with Kaiser Permanente. It’s been over 5 months since my insurance was supposed to go through, but I still don’t show up as a member in their system. This means I can’t access healthcare services I’ve been paying for. I have called their support team at least 20 times—no exaggeration—only to be transferred back and forth between the same departments, repeating the same story over and over. I’ve spent nearly 10 hours on the phone, and nothing has been resolved. It’s infuriating how their representatives seem unable or unwilling to fix anything. They told me I could seek services by signing a form that would cover me retroactively once my insurance is finally activated. But here's the kicker: I can’t even make an appointment because their portal doesn’t work properly!

What’s wrong with Kaiser? Kaiser tells me they switched billing systems internally but did not switch customer accounts to the new system. Instead they sent USPS mail to redo the whole thing. No emails sent. Not one. No thought of people traveling. In the process an elderly lady that was dependent on Kaiser Healthcare lost her insurance for 3 months. Is this corporate arrogance or incompetence? For a healthcare provider this is incomprehensible. Quite an incompetent extent IT would organization.

I've had a nightmare experience dealing with this organization. The lack of structure and process is overwhelming. Lack of structure and process. They canceled my follow up appointment, yet now claim I did. Despite 22 phone calls this week alone, there has been no resolution.

Kaiser Permanente is a leader in healthcare. It is composed of two elements - Kaiser, and Permanente Medicine. Permanente Medicine is comprised of the doctors in the health system and is what sets this relationship apart from other program. The doctors lead my healthcare where as so much of healthcare has gone to pits with care driven by NPs, PAs and nurses. At the end of the day, everyone wants to see an expert, and the expert is the doctor with an MD or DO. No one cares if you get an extra 10 minutes to see a PA. I'd rather have the doctor figure out what's wrong with me than the 10 minutes of conversation and getting bamboozled. People are people. I've had excellent conversations and empathy from the physicians.

Unless you're looking for insurance adjusters to determine path of your treatment, go somewhere else. Your primary doctor at this place really is a gate keeper for their insurance side! Also even after getting to a so called specialist (after many pleads with your primary), that specialist still has to curtail their treatment to please the same insurance adjusters.

Facts that I can prove: per my husband’s, Ron, autopsy, that Kaiser told me not to get, Kaiser’s deliberate negligence caused Ron’s sudden, unexpected, painful death. I can also prove that Dr. ** (the last doctor Ron saw 11 days before he died, who told Ron and me that Ron had no major health issues) at Kaiser told Ron and me that he had to protect himself over patients. I can prove that Dr. Barbara ** (San Mateo) told me that Kaiser doesn’t monitor elder patients as they do younger patients. I can prove Kaiser chose to let Ron die by ignoring symptoms Ron and I voiced to Kaiser. Autopsy proves everything else, regarding Kaiser’s breach of duty, causation and damages to Ron by Kaiser’s hands.

Worst hospital ever, the staff there acts like the service you get from them is free, like you should be grateful that they even saw you. They have so many patients sometimes that the quality of care for their patients is subpar and getting an appointment for your primary doctor takes months before they can see you. On one occasion, I remember that I missed my appointment and then had a follow up. I missed the first one and received no call from them then they were able to call me to cancel the follow up because I missed the first one, funny how they couldn’t call to remind me for the first one.

Entered the Kaiser Fontana pain management program on 9/11/24. On 9/26/24, I was told there was nothing more the doctor could do for me. She prescribed 3 medications, had severe reactions to all. Kaiser is the worst! If this site allowed points in the negative I would have given them a minus 10.

Honestly - you'd think with the relative maturity of the organisation, they'd have the process down pat. What a nightmare. Their mailed out doco says one thing. Just try to DO what it says. You'll find yourself on the phone countless times trying to do things that you'll need intervention to complete. I'm pulling my hair out and I hate them already.

I just had a total hip replacement at Kaiser Santa Clara. Dr, ** was my surgeon. The whole entire team was amazing! The efficiency and attention to detail extraordinary. I can honestly say I really enjoyed my day at the hospital and the follow up continues to be as good. I’ve been very happy with my care at Kaiser since I switched 15 years ago, but since retirement with the Advantage plan it has been even better. They work on keeping me well, not just treating disease. Could not be happier with my care in Northern CA Kaiser system. I have a healthcare background (former nurse and years working in med device industry) so I believe I have a special insight to good care.

Kaiser Permanente is the worse. Went as a tourist. Waiting for our medicine 25 minutes at the pharmacy 10-15 feet from the kiosk. "You need to move & wait patiently. You're obstructing customers!" Ok extra 10 feet matters to you and back to the wall is needed. Waiting 45 minutes after an hour with the doctor!

I used to work for Kaiser; I retired in 2/2024 and opted for KP Medicare Advantage. Big mistake. I had a traumatic fall in July ‘24. Initially was told I would have to wait 21 days for a telephone visit w maxillofacial surgeon. I called multiple times and was eventually seen and had surgery 11 days after the accident to repair facial fractures. I feel I had great care at the SDMC hospital. At my one week post op I was told, “No need to see you again unless problems.” I was informed of symptoms to watch out for re infection. Emails regarding post op difficulties were minimized; calls to obtain a phone call or visit w surgeon or advice nurse ended up w routine post op appointment 2+ weeks after my request. 2 ER visits, one appointment w primary care and a phone appointment w a PA before actual appointment w maxillofacial surgeon who did surgery.

My father currently pays around $500 a month for his Medicare advantage plan and even for services that are covered but need approval first, it takes forever. Months long wait for anything. It should be illegal to say something is covered and then take so long to approve it. Even routine services like a flu shot take longer to get. If you make an appt they have many others with the same appt. So there is a really long line anyway. They denied Physical therapy a lot before finally approving very limited visits. They take too long to approve anything for it to be useful. I hated it when I had to use it and I hate having to help my dad with it, because it seems like the worst insurance. They don't like to approve specialist. They have a lot of locations, but they only do certain things at certain locations so you may have to travel farther away than other people with different insurance.

Kaiser Permanente has not met my expectations due to the lack of attentiveness from their doctors. On several occasions, I felt like my concerns and needs as a patient were not being heard or taken seriously. The doctors seemed rushed, dismissive, and focused on following standard protocols rather than listening to my specific symptoms and experiences. This lack of personalized care left me feeling frustrated and unsupported. While the facilities are adequate and appointment scheduling is generally smooth, the quality of patient-doctor communication has been consistently disappointing. Overall, my experience has been far from satisfactory.

I am a senior not with mental/physical incapacities unable to make a decision. I choose what will be the pleasures and comforts in my life. Not some arbitrary medical grade that thinks it's entitled to demand parental control of what I can or cannot enjoy and what my values are going to be! I lasted for 2.5 months with Kaiser Permanente, a medical group that insisted on absolute 100% control over my entire life. Everything I was supposed to be able to do according to them. Eat, drink, smoke, recreational, sit in sun bedtime and time to wake up. Completely one hundred percent of all choices had to be under Kaiser's control!

If you need health insurance get it somewhere else. The employees of Kaiser should be ashamed of themselves. But maybe posting this will get their attention? Case manager: Monea R. Earlier this year I was sent a bill for almost $3,000 in medical bills that were ALREADY PAID FOR. It has been three months of grievances and phone calls and a total nightmare... and they still haven't fixed it. I was assigned a case manager named Monea R. and she will not return my phone calls. She can easily prove that I was covered but she has been dragging her feet, failing to respond, failing to make reasonable efforts, and failing to help for almost three months.

Kaiser has to be the worst health care provider in Ca. They don't care about the people they serve. It's all a numbers game and how they can tell you no so they can save the most money. I wish the CEO and CFO had the same care all of its providers get and then just maybe they would start to care. The People running Kaiser should be taken out back.

I was an employee of Kaiser for 23 years I retired 2 years ago and since then I have had the worst healthcare experiences of my life. Recently I was put on blood thinners which had horrific side effects. Gave me gastritis and migraines. I have never ever been so sick. Cost me $7k between scans, ER visits, UC visits. I told them it was the blood thinners and I needed to get off them but they only referred me back to my Primary who was failed to respond for days. I lost a lot of weight, couldn’t eat in severe pain. They could have cared less. Worst healthcare ever. Steer clear please. They do not care about their patients. I had to diagnose myself and they didn’t listen at all. Takes forever to get a referral to gastroenterology doctor. Please look into others healthcare providers. Do your research.

Having Kaiser Insurance have been a bad experience. I was recently diagnosed with a rare disease and prescribed medication by my specialist. Kaiser covers the medication with a prior authorization. It's been a month and I still haven't gotten my medication. Every customer service person gives me a different answer or excuse. Nobody is on the same page. Sad part is because I have kaiser insurance the medication has to go through kaiser which is horrible. I can't wait to switch insurance.

I'm honestly done with this health system. I've waited one month for a call back on reinstating my insurance. They said it would take 2 business days for a call. I called again 2 weeks later, said I was in a queue. Called today and they never mentioned I needed to call the marketplace in which I bought the insurance from.... WHY didn't they tell me that in the beginning instead of wasting all this time?!?! I had a doctor's appointment lined up and everything.... I'm beyond upset at this point.

Kaiser is horrible. First is in 2019 when my son was going through an addiction to ** and went in for an appointment to get help they put him off for 5 days leading to his almost lethal ** overdose. I am happy to say I took him to Temecula Valley hospital where he laid in a coma for 6 days before finally getting the proper medications and care to get him out and survive. Second, in 2020 Kaiser sent me home from urgent care septic and called me 2 days later telling me to go to the hospital. Same thing happened in 2021 from once again an ongoing kidney infection and I went straight to Temecula Valley hospital (I was not going to end up at Kaiser again). Kept me in for 5 days until I was stable enough to go home.

This is the worst insurance you can get!! They won’t see you for weeks. They force you to use their crappy doctors who are booked weeks out!! I needed immediate care and had to argue for hours to see someone outside their network that was able to see me sooner than a month. This illness could have killed me. Never ever use them.

The physicians and staff have been excellent on the whole. But Kaiser does everything to delay any care unless a patient is basically in danger of dying. Just getting an appointment with your primary care doctor takes at least three weeks. If you need a specialist (e.g. dermatology, orthopedic) takes 4 to 6 months. It took me six months to finally get an appointment of knee replacement surgery. I DO NOT recommend Kaiser Permanente.

I have had 8 appointments with a therapist. Each appointment she asks about my week. She doesn't really ask any questions, it's a vent session with each one ending that "we'll discuss a coping plan next time". I asked for an ADHD and autism evaluation. I was given "ADHD possible" diagnosis and told I couldn't get disability if I was diagnosed with autism. I never once said I didn't want the good job I presently have. During the follow-up visit, I was told that Kaiser doesn't evaluate adults for autism. I don't understand why only children are diagnosed. I finally have insurance and I can't get help.

Like many other posts on here, I also used to really like Kaiser, and then it’s true that after the pandemic, something changed and now they are operating at an incredibly low quality level all around in almost every location. I dealt with a traumatic experience with Kaiser, where I was not properly diagnosed with a gallbladder infection after having waited in the ER for over nine hours. The ER doctor said that she thought I just had gastritis and said that the CT scans showed there was nothing when in reality they were never done, but I was so sleep deprived that I didn’t think to question or ask about that.

Since 2022 or so it is impossible to get help for an illness or urgent matter. Your only option is a $50 visit to the ER. Today is July 28, 2024 and I think the flu I have may be turning into a lung infection. First available appt by phone or in person is Aug 13. I would be dead or near dead by then. It is infuriating since I have had Kaiser for 50 years (since birth) and have NEVER experienced the worst care ever.

I went to urgent care because it was late, Kaiser billed my insurance but even though I have the papers in my hand and have talked to Premera, Kaiser said they didn't hear from them and won't bill 2nd.

What happened with Kaiser! I’ve been a Kaiser patient for over 15 years and I loved it. BUT things have changed since the pandemic. It takes MONTHS to make an appointment with your regular doctor. It takes DAYS for them to get back on an email. You HAVE TO call customer service so they can send the doctors office a reminder! And when they get back with you they just refer you to the emergency room to get rid of you. Questions and time with your doctor are limited and you need to be in and out fast! You get meds after meds after meds! A one fits all type of solution! You’re not an individual any longer. You’re part of a herd, where everyone is treated with a one fits all type plan. You’re screwed when you don’t do your own research! Yep, Kaiser has become a mass processing facility! Not for me anymore…

Their slogan is 'thrive' but in reality you are lucky just to survive with Kaiser. 15 years ago, a great insurance, good docs, clinics, appointments were relatively easy to get. Now, overworked docs, they shuttered their only hospital in this area, appointment with primary 2-3 month out, specialists 3-4 months. Appointments are rushed, you have to scream at them to get anything done, and if you don't advocate for yourself, they are perfectly happy with the 'there is nothing we can do' as you are getting sicker and sicker.

I am writing this not out of a place of anger but rather as placer of caution to anyone considering Kaiser as their primary choice of healthcare. It is not through my unique experience alone but rather through a collective of anecdotes encountered throughout the years that I find myself writing this years after my personal encounter. At Kaiser you will be treated as an equal. No matter your individual healthcare need. The same amount of time and resources will be allotted to you whether you have a routine checkup or a unique serious ailment, and that is a terrifying ideology. For lack of time I will spare personal details but after a particular encounter with a dear one who finds themselves in a less than fortunate situation as a direct result of negligence on behalf of the care in this corporation, I felt compelled to finally write a word of caution.

I hope Kaiser Medical is better than their admin and billing depts. Way back in Jan 24 I had a procedure done to my eyes. I received only one shot of ** but my EOB showed two and they billed me accordingly. To this date (July 11) it’s still not changed! This isn’t the first time they have screwed up my EOB. Most times they forget to include the shot only to add it to a bill months later. I complained about a mysterious charge a month ago, called and had it removed but last night the money hunters called and wanted that money! There seems to be a mountain of incomptence at Kaiser….buyer beware!

Kaiser is a horrible insurance if you have any issues. I have type 2 diabetes and so far no medication has helped bring my blood sugar down. The one that my doctor believes will work was denied. This companies doesn't care about you. They pretend that preventive medical treatment is their goal but couldn't care less if you're at risk for major health issue due being tolerant to the less expensive medications. As soon as open enrollment is here I'm dropping them like a rock.

KP will not pay for anything without a big fight and they are incredibly dishonest. I met my deductible in January after a $70,000 ER visit. Halfway through May, they changed the amount that I had paid towards my deductible and said I had not met it so they denied payment for later eligible doctor visits. The customer service person said she has no idea why they changed it because I obviously had met the deductible but that most people “don’t keep track”. And still they didn’t correct it. I still am awaiting the appeal from the case manager.

I've been to the doctor two times this year. One time for flu, and another for when I set up my primary care doctor. I've been getting bills all year. So far I've paid around $465. It's so ridiculous having to keep paying this crap. My copay is 95 and they charge so much for lab (doctor request).

I have had nothing but trouble with KP, even with the simplest of tasks. We've been trying to get services for our daughters for over six months that only took a couple of weeks to get from previous providers. We need the same two services for our daughters and they billed one as in-network, and the other as out of network, for the exact same service at the same location. This divided up the deductible so we would have essentially pay the deductible twice and pay way more out of pocket for one daughter (5x as much).

I have been with Kaiser Permanente since 1994. I have watched what was once an excellent healthcare provider become the worst in the industry. Every doctor is overwhelmed with patients. My primary care physician has over 2,500 patients. Nurses are instructed to prevent any communications from getting to the doctors and to reply to emails with canned replies telling the patient to call the pharmacy, appointment center or other online department. If you try changing primary care physicians you will find that very few doctors are accepting new patients.

The staff is kinda rude and not very accurate in dealing with information…. They act like you are bothering them when you try go find something out from them. I bought their insurance and never used it, but now I am canceling it.

I can't believe Kaiser hasn't been shut down. Its practices are totally illegal and immoral. Towards the last year, I refused to step foot in a facility. I wouldn't be a patient there if I was paid to. The last Dr. I saw was a trauma specialist. I had to go through hoops and deal with so much abuse just to get a referral. When I started to explain what happened to the Dr. he said that I needed to lower my expectations to the ground and basically suggested that I get the heck out of there. He said that I was lucky to be alive!

My coverage was only in network but in network is too slow and I needed a surgery. I ended up getting surgery somewhere else and paying tens of thousands of dollars out of pocket. I would not use this insurance company. They take too long in network and don't cover anything out of network so you pretty much can't get medical care unless you have 3 or 4 months to wait.

My initial visit to the Kaiser Permanente emergency room that witnessed the injury in its full form telling me I had a large hematoma was a misdiagnosis delaying proper treatment. See article **. For reference specifically noting that “The trauma surgeon and radiologist must be aware of this condition, as early diagnosis can lead to conservative management, while a delay can lead to surgical exploration”. Proper diagnosis was done after 3 weeks getting an appointment with my primary physician that wrote an emergency referral to see an orthopedic surgeon. Properly diagnosed after the third week causing the “surgical exploration” requiring a evac pump and additional medical assistance!

Kaiser health is getting worse. My biggest problems with them involve very poor communication. Here are some things that have happened to me using Kaiser in the past few months: 1. Kaiser will robocall you with what they say is an important message. They will ask you to call a number - where you will spend 20-30 minutes on hold. The message is usually something silly about medication that might be delayed for a day. 2. They are now sending out prescription drugs that do not have the safety seal on them. I called them and (after being on hold for 20 minutes) they told me the meds are okay without the seal. Real comforting. 3. When you call them, it will say rather than waiting on hold you could have them call you back when someone is available. Then a robot will call you back 30 minutes later and ask you to stay on hold for another 20 minutes.

I have many bad experiences with Kaiser and I have Kaiser insurance for almost 5 years. Doctors don't listen to you. They have an agenda, they just play the book, don't care what your concerns are and to be frank they don't even care about you.

Never ever getting Kaiser nor recommend for anyone. I recently got a policy through WAHealthPlanFinder. They require payment before your plan starts. I paid to start my plan, and after a week I called to make an appointment. They could not give me an appointment and there was a lot of confusion, so I decided to cancel my policy. However since I used WAHealthPlanfinder to cancel, they are unable to help me at all with my policy. They legit have no control over their own plans/policies. I have to go through two companies to receive results. They will not conference call for me to clear up issues. Smh..

You can’t get urgent care quickly. They don’t cover any places like Zoomcare and don’t make appointments at their clinic, so you’re always forced to wait hours. They could streamline this process, but they don’t. Terrible. I’ve heard that people really like Kaiser, but I will never get it again.

I generally support health care institutions. I don't feel health care is a right and I believe we all need skin in the game to help keep costs down. Recently KP has really upset me. Without going into details, they denied granting me the option to seek an outside opinion. O.K fine, I changed my insurance and moved on. Then 6 months later I start receiving additional bills for services I thought I had paid in full. O.K my bad, but 6 months! Seems ridiculous. Additionally, I had almost the exact same services done (only more thorough) by my new provider and the total charges were less than half the KP charges. IMO, KP only cares about their bottom line and has lazy and sleazy billing practices. I would never recommend them to friend or family.

Just went into Kaiser on Ming Ave in Bakersfield Ca for blood pressure test and was told the nurse would be back in 8 minutes, waited 15 and she didn't return. Went looking for her and was told that I wasn't the only patient. I pay an exorbitant amount of money for insurance. And I expect them to keep their word. Time is money. I would not recommend this lousy insurance even it was free.

Worst insurance ever, I’ve been with Kaiser for a long time, I liked them before but now THEY ARE LITERALLY THE WORST, starting from their records department to all doctors. I am looking for alternatives.

THANK YOU FOR YOUR PAYMENT...That's what it's all about the payment then good luck getting in for an appointment when you need one. Been trying to get in to Dermatology for over a year for a bleeding facial skin issue with no luck. After finally getting seen by my primary, an appointment was made 2 months in advance then cancelled 3 days prior. Now it's another month of waiting.

Going to Kaiser is like crossing your finger that you get a doctor that actually care about your life. I been with kaiser for more than 5 years and it's just getting worst, the staff and doctors just want to make a example of patients' life by not caring to do their job just to prove their point to the CEO that they need to get paid more money or this is what happens. Sad but true. Kaiser failed me as a paying patient to care for me.

They are the worst! They bid all these coverages for cheap with the companies and then save their cost at the expense of the patients. They are here to take care of you, but to use delay, run-around, dismissing your issues, making seeing an specialist hard, hiring cheap physicians, etc. etc....tactics to be profitable. THEY SHOULD BE PUT OUT OF BUSINESS!

Literally the worst insurance ever. Got charged $450 out of pocket to take a survey. $450 for a standard OBGYN visit. Processes make no sense and intended to price gauge. RUN!!! This place can hardly be called insurance, it’s terrifying, I’m sitting with issues because I can’t afford even a dr visit!!!

I was in surgery 04 22 with a great group of people. Crna Lionel, Rn Bernard, St Kamal, Sa Linda and Jennyline all of them and all the people that I did not mention all of them are so professional, caring. The best place to be. Thanks so much for all you did for me and my family. God bless you.

Worst insurance. All excuses. Can't sync prescriptions so showing up every week for a month every 3 months. Excuses, call center, inability to find solutions. Unreliable mail order prescription delivery. Ridiculous. You can't sync prescriptions. In addition, can't get an appointment to save your life. Referral required for everything.

Kaiser Permanente the excuse company. They have excuses for everything they always blame. Protocol. What a joke. Do not ever get this insurance. I will be leaving them as soon as I possibly can. I will pay double for any other coverage. These people suck.

So, went in to Kaiser with sepsis 4 times now. Each time was a different "cure" for my infections, this last time it was an overnight in ER, and two full days in Hotel Kaiser. I was able to urinate when this all started a year ago now. Now, after 3 urologists, a Supra pubic catheter, a catheter in my left kidney, a stent (finally removed a couple weeks ago) in my right ureter, the original problem persists. BUT, where (everything actually worked when this all started), now I've got other problems. They install a tube to my bladder. Wait 3 months. Dilating catheter (finally, after a second opinion), and two days later the original problem is gone. Still have a tube in my left kidney to drain liquid retention (small pocket of liquid). HOW LONG DOES IT TAKE TO DRAIN SOMETHING!?! So a year later, two tubes, two bags, non-stop dripping from my (do-hickey), still being held hostage in my own home, sleeping in an uncomfortable-as-hell chair!

I have had the worst medical experience in my life with Kaiser. What a shame. I had chronic diarrhea for three months. I saw FOUR Kaiser doctors and my diarrhea persisted. It was as if they did not care. Why do they go into this profession? The 800# is worthless and so is their customer service department. I went to El Salvador on vacation. (I almost did not go because of my diarrhea). I saw a gastroenterologist there and I was been finally cured. SHAME ON KAISER!!!

I have Kaiser, but I'm not here to do anything other that to plead with them to stop the waste, and respect the planet! Every prescription I get comes with 8- 14 sheets of paper of details regarding the medication. It's simple really. Have an option to opt out of paper. Most people will, because they have the internet. Especially when it's a long standing prescription. Give it on the first fill for liability issues, and skip the rest. Please!

The WORST level of care imaginable. Nobody wants to deal with you if you have an issue, ZERO follow up on conditions they diagnose (you have to find out about it on your portal). Basically, if you need any level of care outside of just a regular healthy check up, forget about it. My wife is in excruciating pain and NOBODY (not even her doctors) will follow up, despite the constant phone calls and emails. They are a hospital/patient factory.

The insurance company’s system is too confusing! My profile apparently comes from an address decades ago. But the address to which the insurance card was sent to me is correct. After updating by phone the doctor's office still old address. No one knows the reason either. The query phone number does not provide the correct phone number, and the query needs to be transferred several times to get the result. Waste of time.

Every experience I've ever had with Kaiser Permanente has been horrible. Recently I tried to go through my primary care doctor to get an appointment. I Communicated I have Abdominal pain.. They didn't have an appointment for three weeks. I told him it was urgent requested the first available. Still took nearly 2 weeks. Then they scheduled an ultrasound at radiology which is three weeks after that. They told me if it persist or gets worse go to the emergency room.

If it were possible to leave a zero star rating, I would. Most disgusting, unprofessional, and unethical “practice” of medical attention. In three months, I was lied to, spoken to by a “Dr” in a manner no one should experience. I had to tell the doctors what and when tests and medications should have been ordered as I was scheduled for surgery. Five different times scheduled with the wrong Drs. Not one Dr who works with all the other Drs agree on anything. When I filed formal complaints (with major reasonings) I’m asked if I want mental health help to get me through the trauma their Drs and techs caused! I took my children off KP and will spend my day searching for a new insurance company. I know KP thinks I’m just going to go away, but you are wrong! No one should feel like they are on an episode of Punk'd when seeking medical attention.

Had a stent put in my 2 arteries and am very happy about the procedure done. Was recommended cardiac rehabilitation program on january 18th and on march 8th. But have heard nothing, if I call no response.

DO NOT GET KAISER PERMANENTE INSURANCE EVER. Absolute worst patient service. Must go through main call center for everything. Some representatives nice & helpful; many others rude & condescending. 3 days ago had bad accident. Immediately went to 3 hospital ERs. 1st the one nearest home 45-minutes away, 2nd Kaiser “Advanced Care” 90- minutes from my home, not a full-fledged ER, a glorified Urgent Care. 3rd a well-respected hospital, affiliated with Kaiser. I was examined & told I require surgery within 5 days.

We have been facing an extremely disappointing experience with Kaiser Permanente. The customer service was abysmal, just stick to routine responses without empathy. The quality of care was subpar, with dismal preventive care services and neglect in the ongoing care of health concerns. It was nearly impossible to get an appointment with my primary care doctor within a reasonable time frame, and my issues were consistently ignored or misdiagnosed. Overall, I felt like the Kaiser staff and doctors were doing me a favor rather than providing medical service for the insurance premiums we pay. Kaiser Permanente seems to prioritize profit over patient care, showing little regard for their obligations to members. Due to these issues, I will be moving out of Kaiser Permanente to a PPO, even if it costs more, for better care from experienced medical professionals.

Kaiser needs no introduction for its sub-par service and fat shaming policies. They hide behind their "preventative wellness" motto and blame their customers for being sick rather than provide medical treatment. Their App and online services don't work. I've only ever received past-due notices, no bills. When you log on online it says I owe a balance of $0.00 despite having "past due" bills that I'm being penalized for. I've spent hours of my life online trying to sort out the issue to no avail. I honestly think everyone would live longer not dealing with the stress of kaiser and their poor services.

Kaiser wants new members when THEY CAN NOT take care of the members they have. I am having major issues but can’t get into a specialist for 4 months. They told me to go to the ER if I have to. WRONG.

I regret switching to Kaiser and can't wait to change next year. I am without a prescription because they won't cover it even though it's on their list - I checked before choosing them. Apparently, they need to pre-authorize a medicine that I have been taking for a while. I was told I needed to try other medicines before they would approve it. I have been working with my doctor for years and have tried other medicines. I am currently unable to take this medicine because they won't approve it and just keeping my fingers crossed that the consequences aren't too severe.

I have been a long time member of KAISER here in Sacramento area. I have noticed that it's almost impossible to get any help online or by phone anymore. When I call the Customer Service Dept. with a question about my coverage, the phone response I get is: "no one from this dept. is available now. Try your call later." But no one answers when I call later either. I get the same response when I go online to talk to a real person rep. or even a robot! In my opinion Kaiser's Member Services Dept. is totally dropping the ball when it comes to helping their members with questions they might need answered.

I had a total shoulder replacement for severe rheumatoid arthritis at the beginning of 2024. I’m still in the recovery phase . The pain meds they gave me were too strong and I had called tried to get something else. I have placed four urgent messages to email messages and nobody has called me back, now I did file a complaint with Kaiser, and one of the people from the grievance. Also reached out and sent an urgent message. I finally called again and I was able to get hold of a nurse at about 415 and they gave me a prescription for just 18 pain pills if taken as directed, they would be gone in three days.

Made an appointment, paid my $85 copay, saw the doctor for few seconds, and got a bill a month later for an additional $375, no explanation, talked to the billing department, they could not explain the extra charge, doctor did nothing but chat with me for few seconds..Absolute rip off, con artists, this company is a huge scam. Get out.

I cannot make an appointment. When I finally get one I usually wind up seeing allied health. The drug formulary is a joke. If the drug is not at least 25 years old you will never have access to it. I have lost all confidence in this company. Oh by the way.. it’s not cheap.

Called the Kaiser Advice nurse seeking urgent care appointment on a Sunday, 1/7/24. She wanted me to speak with a physician about my symptoms. The female doctor was incredibly unprofessional and curt. As a UC Davis Registered Nurse myself, I would NEVER recommend Kaiser to anyone I loved or cared about. We will certainly be dropping Kaiser come open enrollment. Thanks for absolutely nothing!

What the hell happened to Kaiser? I have been with them on and off since I was a kid. Up until 2019, I praised them for their ease of use and available services. I had them for minimal use in 2022, with no issues. Yet when restarting my Platinum coverage for $8,734.79 /year on Jan 1, 2024 - attempted to call and schedule an appointment with any available physician within 50 miles and was told there was an 8-week wait for the furthest medical office or 10-week wait for the nearest to me (still 30-mins away).

For anyone thinking about getting Kaiser, RUN. For anyone who has Kaiser SWITCH. Kaiser is not a place you want to be if you get sick. They could never make up their mind what my dad's diagnosis was. However, he had a blood clot which they stopped treating leading to organ failure. The nurses were not turning him. They threatened our family with restraining orders to keep us away from the hospital. They made it extremely difficult for people to visit. They weren’t honest about the state of his condition. They never let him rest, they were rude, abrupt and treated him like a pin cushion. They killed his spirit and told him to give up, told my family to give up.

Fortunately I'm not even a member. I was offered their health plan by my employer. I was trying to make an informed decision and I contacted them many times and I could never get a proper answer. At this point I will not be choosing this company and I feel bad for the people that have Kaiser Permanente as their only option.

It's not that I don’t ever get sick. The reason I don’t like going to the hospital is that all they do is give you pills pills pills everything and now it’s hard getting an appointment in person they want to do video calls when I really get sick. I rather go to Tijuana and pay cash instead of this Kaiser people.

My 82-year-old father was having some coughing and breathing difficulties. It took him forever to get an appointment, which wound up being on a Monday. It was not with his regular doctor. This guy did a subpar job examining him and told him that he took an x-ray and his lungs were clear. 3 days later, his regular doctor gave him a phone appointment and told him he could hear through the phone that my dad was having trouble and he needed to get some antibiotics. My dad went and got them and took them for 2 days. On Friday, he was admitted to the hospital. On Saturday, he died. His life was over in a matter of days and I blame the doctor who lied about taking an x-ray. Or maybe he's that incompetent that he doesn't know how to read them. Either way, my father is dead now and it's all because of Kaiser.

Subpar insurance with substandard care. Very disappointed/unsatisfied with KP, especially since we pay over $1,000 per month for insurance. Most of the administrators, caregivers, and medical personnel are either unqualified, inept, or just stretched so thin that they don't really even care. Many, many things fall thru the cracks at KP and most of the time the left hand does not even know what the right hand is doing. The majority of the caregivers we have seen (be it at TownPark, GlenLake, Sandy Springs, Cumberland, or Holly Springs locations) are simply going thru the motions and are not genuinely concerned about quality patient care in the least. Sadly, our entire Healthcare system in this country has gone to the dogs.

Kaiser is the worst insurance/health care I have ever received. As a woman with an urgent health issue (cervical surgery); they completely forgot about my appointment and have not called me back despite my multiple attempts at calling and leaving voicemails to be seen by someone. I have had to SEEK CARE OUTSIDE my Kaiser HMO and pay OUT OF POCKET because the healthcare has dropped the ball so hard and no other clinics accept Kaiser.

Ok, I know Kaiser isn’t perfect and they have issues but I moved out of CA to a state that doesn’t have KP and it SUCKS. I miss Kaiser so much. Having that all in one healthcare was amazing especially compared to the crap I’m dealing with now. I actually had a medication denied by my current insurance and that never happened when I had Kaiser. One thing I will say though, you have to be the squeaky wheel and advocate for yourself at Kaiser. I used the website a lot to message my doctors which was great because then I didn’t have to go in. I miss how easy it was to contact them, make appointments and get rx refills. Maybe someday they’ll make it to my new state.

I just subscribed and am counting the days until open enrollment when I can leave Kaiser. Their website is useless. The services are limited despite the plan being a PPO. It has taken me several hours to figure out COVID/Flu vaccines are only covered by their pharmacies in my area. If I weren’t paying so much in premiums I’d just go to Walmart and pay for the vaccines myself. Super frustrating. Never again.

From the beginning it was disappointment! Before subscribing I was guided by a agent of my county that explained several options for Medicare coverage. I ended up selecting the advertised 5 STAR Kaiser Permanente Program. The first thing I did was try to arrange knee injections. These were noted in the literature as a covered service. The Dr I spoke with denied they (KP) did knee injection. I told him it's advertised in their brochure. He just denied it. Ultimately I got a referral to Johns Hopkins that performed the injections and billed KP. This happened twice before KP called and said they'd do the injection from now on "Just for me!".

I have been with Kaiser for several years until now. Once my Doctor Who I had from the beginning left in June 2021 all I had was problems with the doctors that I selected the majority of have a little experience in the medical field and have from countries you have never heard of. The quality of care is terrible. The doctors appear not to care about their patients, and do as less as possible, during examinations, especially annual physicals. Don’t waste your money and jeopardize your health with this company. You will regret it!!

I am writing about the most unacceptable encounter with Kaiser I have had in over 25 years. My PCP put in an order for an MRI of my pelvis. I had to wait over a month for an appointment which I went to on September 14, 2023. Prior to the appointment I got numerous text messages and KP.org messages reminding me and confirming my appointment.

I'd like to know why Kaiser Permanente is ALWAYS LAST to get the flu vaccine every year? They are always LAST to get anything like RSV vaccine and Covid-19 vaccine. I am EXTREMELY UNHAPPY WITH KAISER P. Also therapies that MayoCclinic say is beneficial Kaiser does NOT allow, saying it does not work when Mayo Clinic says the practice is a good option.

If I could give zero stars I would, without a second thought. I vaguely remember being told that Kaiser was the worst health insurance before signing up, but I figured "how bad could it really be". I'm a young healthy adult with no pre-existing medical conditions. All I needed was insurance for my regular health check-ins and my prescription medication refills. So I signed up for the Bronze deductible plan because it seemed to include everything I needed. After waiting a couple weeks I received an email that my account was active and I could now sign up for a PCP and get my medical records transferred over. After choosing a PCP, I noticed that the earliest available appointment I could schedule was two weeks away and it was a virtual appointment. Okay I thought, "maybe my PCP has a busy schedule these next couple of weeks, but I have prescriptions I need refilled".

The years we were with Kaiser Permanente were awful. My husband had a testicle removed because of nerve damage, and his testosterone levels plummeted over the years. When we tried to get him in to see endocrinology, they made him do a blood test, and because his numbers were at the very lowest number of their 'normal' range, they took one look at his weight and refused to even see--let alone treat--him. Both his knees after years in the fire department and several seasons jousting were bone on bone and he was having extreme pain and difficulty walking. They took one look at his weight and refused to treat him, stating he could have a somewhat more difficult time in recovery.

If I could give zero star I would do that. This place is like a robbing the patient's money. They charged me for Flu vaccine!! I went for annual dr visit here and the Dr ** ask me questions. They charge me for each and any of the question that she asked. It is like stealing money. My wife is working in medicine and we know how these scammers work. Do not even go here. They charge for everything!! SCAM!

Kaiser is unresponsive and lacks actual care/integrity. Trust me when I say, look elsewhere. You will regret choosing Kaiser. They have let me walk on a broken foot bone for 7 days as of today. They have not so much as called me back, they even cancelled my appointment and did not bother to reschedule it.

Made 3 calls trying to get a Dr. Appt. for a bump and pain on my side (like hernia). Finally got a phone Dr. appt. 10 days out. Appointment was scheduled for 8:40 a.m....An hour later and no call. This isn't new. KP routinely puts you "through the hoops" when you try and get care. I will be changing health providers at my annual renewal. They really don't care about the health of their clients.

I’ve been with Kaiser Permenante since 2017 never have I thought about leaving Kaiser Permenante until now. I saw Dr. O…,DO in Urgent Care Southwood for neck pain x 1 week 5/20/2023. I explained to Dr. O… I was in constant pain in my neck area x 1 week. The doctor felt the need to order a drug Screen (did not inform me). My belief is when doctors hear pain they believe immediately that patients are drug seekers and some are. That’s why you should always take the time to read the patient’s chart. I wonder if they read the patient’s history before they make up in their mind that patients are drug seekers. Yes the word called pain makes some physicians feel that before getting to know a patient they automatically feel patients are drug seekers.

I have had Kaiser for eight years now and I always gave them high marks, but I am now really sick for the very first time and no one here could care less. My doctor doesn’t seem the least bit interested in diagnosing and treating my condition and other departments that provide specialized services have long wait times and are completely unsympathetic in getting me the testing and treatment that I need. I will be changing to another provider next year.

Kaiser used to be incredible many years ago. But they take Medicaid now which is great for many people. But now you won’t ever get seen right away. It’s incredibly busy due to that. Meaning long lines to see a good doctor, long lines to get medicine, long waits to talk with someone about your issues. Examples, 6-8 month to get a mammogram. 1-2 months to see a specialist and another month to see your primary doctor.

They are horrible and only continue to get worse. Been with them for 25 yrs and all I can say is they are absolutely horrible anymore. After hurting my back they have made me wait 3 mths to get any therapy to start getting better and make me fight for medication. You use to be able to talk with an advice nurse but now their admin staff decides if you get to actually have medical advice. If you don’t disclose your medical information to these admin people then they just tell you you’ll get a call back. That may take up to a week or more anymore if you are lucky. If you actually want to see your primary doctor it will take at least a month or two for that so they always push you to the premium like urgent care and the ER where your bill becomes huge.

Since laying off over 3000 doctors and nurses for (rightfully) refusing the COVID vaccine, the quality of care and the ability to get appointments in a reasonable timeframe have taken a steep nosedive. Currently, I cannot make an appointment to see my primary doctor under any future timeframe. The automated phone system one has to wade through for the any type of communication will drive a normal person crazy. Call backs to specialty departments are required to use the generic main line and at least 20 minutes of selections and repeatedly submitting the same information. This is my last year with Kaiser. They are not what they used to be.

Kaiser claims to cover, (providing endless letters and phone calls to remind customers to do) three preventative cancer screening tests. They do not disclose that they only partially cover these services. When a breast cancer image does not clearly show the breast tissue, additional images are taken during the visit to make a clear diagnosis and to reduce unnecessary return visits for clarity- not an unusual event according to my unscientific research of all females around me. Kaiser states they only cover 1 mammogram per year. This additional imaging is considered "extra yearly mammograms" and the customer is required to pay. I am required to pay.

Kaiser has refused to pay for my son's out of network therapy sessions. Kaiser was and is still unable to provide the necessary help for my son's mental state. He needs long term help and therapy. I am very disappointed with Kaiser's plans. Kaiser needs to realize that mental health is serious, and that teens and young adults are dying due to the lack of service Kaiser provides. Kaiser's once a month therapy sessions are not enough. Kaiser's short term inpatient services are without a doubt not helpful.

Kaiser NW claims to have acupuncture, chiropractic and naturopathy in their Medicare Advantage plans. However there is no communication between the CHP group (where these services are funneled through) and Kaiser. I pay my premiums and even get text and email notifications about this great benefit. However CHP shows I don’t have Kaiser insurance. And, Kaiser does not respond to requests for verification. It’s March 27th. So far 3 months. It seems that KP wants you to sign up for their plan. And, not live up to their promise. I call that fraud. What else do they do this with?