Kaiser Permanente Insurance Reviews

Kaiser's doctors and health practitioners give me the impression of having 0 interest in patients and just try to do as little as possible interaction with patients and treating patients. Kaiser pays the most and hence attracts these types who are motivated only by money. Those who must interact with patients are understaffed so they have a line of patients at any given time and do not have time to provide human interaction. I have had to resort to holistic herbal treatments and energy healing since switching to Kaiser. I avoid going to the doctor because I leave feeling so awful. Luckily I am from a country where health care is also exclusive to the wealthy and useless for everyone else, so we know how to treat most diseases with herbal medicines. I am horrified to imagine Americans without this background trusting their Kaiser doctors who I can tell do not at all, or do not have time to care.

I am trying to get a refill for some medication. The Kaiser pharmacy said it can take up to 5 business days get the refill. That's up to a week if it's not placed on a Monday. Crazy right? I tried to contact my doctor by email. The response I got was from her assistant telling me it can take up to 5 business days for her to respond to emails. Sigh. No help there. There is no way to call your Dr. office directly. So basically I'm screwed. I may go to urgent care as a last resort. What a waste of time resources.

I am having severe back pain since last February, God knows how many months it took Kaiser to schedule me to see Pain Management and physical therapy. Finally, they agreed base on my condition to do pain block and I have been waiting two weeks for them to call and schedule me for procedure. They called me this morning at 7:15 am and I missed the call and once I called back they told me I have to wait till next week. I am so pissed off. If you file complaints it takes them 3 months to respond and they send you bunch of papers which takes you hours to read… Horrible service. I can’t wait to reach 65 and get different health insurance and I am encouraging my husband and my sister both to leave Kaiser… they are worthless.

As a self-employed individual I have had insurance through Premera in 2020, Regence in 2021 and Kaiser in 2022. Kaiser was by far, the biggest mistake. Aside from catastrophic coverage which thankfully we did not need, I would accept Kaiser coverage for my family if it was given for free. I chose Kaiser because monthly premiums was slightly less expensive and I believed the combination of insurance and providers would turn out to be superior. I was wrong.

I called for an appointment four months ago to reduce a medication I felt was causing anxiety attacks. The nurse on the phone insisted I go to ER to ensure I wasn't having a heart attack. I did and thankfully was not, but was told by the ER doc (outside of KP) to see a cardiologist without delay. KP insisted I see my regular doc (I just switched to KP two years ago) in order to get a referral to see a cardiologist despite my having been seen by an ER doc with all tests done at their insistence. First available appointment was a month away so I made the appointment. The morning of the appointment I get to the KP facility and am told my GP is out Sick. "Can I see another Doctor for a referral and just have the blood drawn for tests?" Nope. I make another appointment- first available is three weeks out. I am on the way to the appointment and get a phone call cancelling because my GP is *still* out Sick. No one else available? Nope.

I have a special needs child who will be 18 soon: with an intellectual disability/autism. I needed a VERY routine form filled in as I need to gain limited conservatorship (medical powers). It has a question where it asks if my child is capable of making informed medical decisions. Mind you this doctor chose to write a letter in lieu of the form. I explained to her that the form is a document that must be signed by her medical doctor and that the letter will not hold up. I know no one who has had this issue so I do know this is doctor specific. She had the audacity to call and say she won’t sign it because “I could sue her.” I asked for my child to be referred to someone who would. Many psychs in this department called me to say “Why won’t she do it? She is her doctor.”

I have been with Kaiser for years. I have always had a good experience until this year and it's more than 1 bad experience. In January my son had a Cat Scan for a medical issue. A cysts was found on an Organ. The Kaiser MD is the responsible Dr to report this to us and did not. Then again in May he had a Cat Scan again, and again the cysts was reported in the paperwork to the kaiser Dr. and again the same Dr failed to tell us. If I had not started reading all the hospital reports and lab work for other appointments I would not have known about it, and it does need to be seen to. The same Dr had 2 opportunities to look at his medical report correctly and didn't. This is just neglect. I filed a grievance with Kaiser in mid July and was told I would get a letter. I got no letter. I called back, they said they will resend. I got no letter. I sent an email to notify them that I would like to talk to someone about this, that no one has reached out to me.

I’m here unfortunately writing a review on Kaiser in Virginia. I’ve had one bad experience after another. I’m sorry to say this is the absolute worst insurance in the area. My son, with disabilities, could not get any services, and we were left to go out of network. Their mental health capabilities are atrocious. Beyond that their customer service is subpar. Please I know the price is right, but try to find another provider.

Kaiser Permanente has to be the worst insurance that has been my biggest displeasure of doing business with! I have had nothing but problems with them ever since I signed up in August 2021. First, let me start with my prescriptions. Transferring prescriptions from your old pharmacy to Kaiser’s mail order pharmacy is a joke! I called their mail order pharmacy and had to wait 45 minutes for someone to call me back because I didn’t have time to wait on hold. I had to babysit them for a month before they were finally transferred to AllianceRX. I was so frustrated that I had to get my former employer involved, and they were even getting frustrated.

I am very disappointed as a returning Kaiser Patient. I am a cancer and heart transplant patient and had to pay $2000 out of pocket for my medication. After being on the phone for almost two hours speaking to about seven different representatives I still got nowhere, no one could help me. I pay $500 a month for the HSA flex choice plan and feel like because I am not using Kaiser doctors they are give me a hard way to go. If my employer offered anything else I would change ASAP. They Suck.

A total nightmare on every level. Weeks or months to get a basic appointment. Appointments must be made online or via the 1-800 call center, which is a joke. Every person you talk to tells you something different. There's zero accountability across the board. No one cares and it's glaringly obvious. Appointments are often canceled without warning hours before you're scheduled to arrive. A courtesy text message will be sent advising you to call the 800 number to re-sched.

I've been defaulted into Kaiser Insurance since that was the choice my parents made, however I'd like to point out that I spent so much money on appointments that were pointless or not helpful in the slightest. I've had my fair share of doctors here and I've only met one therapist who genuinely seemed like they cared about me back in 2018. Other than that it's just, "Oh, you think you have a problem? Let me gaslight you into thinking otherwise," that's how it feels at least ("You're just overreacting," That's something you talk to them about not me," "Only time will tell," etc).

Kaiser has the worst health care and horrible billing. The doctors never have any answers and just seem to not care. The doctors have repeatedly let me down from not being able to diagnose my heart condition, to causing my miscarriage and now having no answers to my severe joint pain. I was also forced to see two unnecessary specialist before sending me to the one I requested and needed. They downplay every concern and brush you off unless you need surgery or are actively dying.

My husband's work switched him to a union position and we were forced to move from Regence BC/BS, which was a fantastic company in terms of helpfulness and coverage, to Kaiser Permanente, who was similar to a cult, only paying for Kaiser doctors, Kaiser prescriptions, Kaiser referrals etc. I lost my naturopathic doctor I had been seeing for years, as well as my endocrinologist, neither of which Kaiser would reimburse, and they immediately removed me from two of my medications saying they were too expensive. My blood sugars which were controlled and staying in the low 100's, have been in the 300's since they took over my care, my eyesight has become blurry, and I cannot focus at work.

I thought I was one of the few having major problems with Kaiser in Southern CA but obviously not because making an appointment with my doctor is impossible. I have complained many times directly to him about it, and he shrugs it off saying that's another dept. Well it's your clinic lol. Seems they have hired nothing but project mgrs and cost cutters because accessing any medical care is impossible. Who schedules a dr appt 4 months in advance for an illness?? The rude appt ctr has NO empathy for sick patients and told me to go to the hospital ER -- really? They refused outright to auth a cardiac test for artery blockage and I even offered to pay for it someplace else!

I paid a Kaiser bill using my online bill pay through my bank. The check was supposed to be written for $41.70 and it was written for $4,001.70. I contacted Kaiser immediately to let them know of the error on 3/29/22. The check was cashed on 3/28/22. I had no recourse with the bank since it was a typo and not fraud, so they could not pull the money back. I contacted Patient Financial Services/Billing Inquiries and they could not find where the money was on 3/29/22. I had proof they cashed the check, but they could not find the credit on my account. I called back on 3/30/22 and spoke to Connie and she said she would find the money and call me back. She called me back on 4/1/22 and said the money was sent to the premium payment department because the dollar value was so large and they would issue me a refund as she verified that sum of money was not owed.

I became a paying Kaiser member on 10/1/2021 and I’m writing this review on 5/20/2022 out of total frustration. From my personal experience, I find the claim that Kaiser is a premier senior care option, in California, truly baffling. In less than one year as a Kaiser member, almost 100% of the time, I haven’t been able to manage my medical care within the Kaiser system without resorting to using their “grievance” process. Starting with basic member services such as returning phone calls, or scheduling timely appointments and procedures, Kaiser falls unacceptably short on the satisfaction scale.

I’ve had Kaiser my whole life. As an adult it’s impossible to get an appointment in a timely matter. By time your appointment comes the issues have gotten extreme. Doctors DO NOT CARE. You will never get proper treatment. They just brush you off. Majority of the staff is short with you and rude. Dermatology department SUCKS!!!! Don’t go if you have serious issues because it won’t be addressed. I HATE THIS INSURANCE. Not worth what you pay.

I have to take very expensive medicine. I have to go through their MFA because they will not accept the manufacturer's co-pay card. I have been out of my medicine for a week. I submitted my application on March 15, 2022. They reviewed it on March 24, 2022. They need my salary income and claimed they sent me a letter. It is May 6 and I am still waiting for the letter. The woman on the phone was hateful and claimed that she could help the USPS could not get it to me. I went to their office in Alpharetta office and they faxed and scanned the information to them. I also mailed the information. They are refusing to help me. Their customer service people are trained not to help you. If you call 404-949-5140 at 10:00, you will get a recording every time you call and you can't leave a message. No one will help you. I am out of my medicine. I need help.

I purchased Kaiser because It was the only option that my employer offered to me. Before that I had Blue cross Blue shield and it was great and Apple health that was fair. I can say that Kaiser is the worse insurance that I have had. Limited locations. There is no clinic in my city and I have to go to another locations to see my family doctor. Limited Doctors and It is very difficult to make an appointment. Crowded urgent care and emergency rooms. They usually have not available room! In the emergency room, a doctor mistakenly visited my daughter while she was not a pediatrician at all! Do NOT BUY!

I have been with Kaiser for about a year, and dealing with the bureaucracy, switchboards, website has caused me to find any other health insurance. It took me 2 hours today to get a simple question asked, and when I finally got to a person who could schedule me for a simple consultation she told me the next available appointment was in September... It's April. The employees are nice and cordial, and I have no doubt that the actual health care provided would be exceptional, if I could ever actually see an actual medical professional. Dealing with them on the administrative side is so absolutely frustrating and inconvenient that I have considered going out of network, and paying 10x as much for the procedure just so I don't have to deal with this company ever again. I have also contacted my employer if there are any other health care options for me. I am so done.

I ordered Covid tests from Amazon on Feb 3, they were delivered Feb 8. Kaiser denied my reimbursement because they claim Kaiser policy is to reimburse beginning Feb 4! Their website says they follow federal guidelines and will reimburse for tests purchased after Jan 15. Have been on phone 45 mins, passed from one person to another. Typical of Kaiser care I've experienced. Will switch plans during open enrollment.

My son had emergency brain surgery on February 11th to remove a brain clot and they also found the artery had a slight tear and without the operation he would have died. Thank you Dr. **. My son is supposed to have a visit with the neurosurgeon on Friday February 25th. On February 19th, he received a referral in the mail authorizing 8 nursing home visits starting February 13th through May 14, 2022. When contacting the provider to have a nurse come to our home, we were told they do not have a referral for him. We also contacted the neurosurgeon's office to make a follow-up appointment and were told we needed a referral. On February 16th we contacted his primary physician, Dr. ** and requested a referral for the neurosurgeon. The referral was processed for 3 visits. The neurosurgeon's office said they would contact us when they received the referral from Kaiser. We are still waiting.

I have been a Kaiser member for many years, and can describe their services as going downhill very rapidly over the past few years. It used to be you could get an appointment with your own PC within a few weeks, but over the past few years that has incrementally gone up to several months. At the same time they have closed one of the neighborhood campuses in my area. Seems that cramming as many people into one or two facilities is the new strategy. As far as getting care for more serious concerns, forget it. Unless it is a literal life or death situation, you WILL be waiting numerous months for care or a procedure.

I've had Kaiser for a many years here in Southern California and the treatment has been great. There a several facilities and urgent care easy access. My PCP is an internal Dr with 40 years experience at Kaiser. Very attentive. Focused on preventive testing. Kaiser is HMO and requires referrals if you wants to see specialist. If this is a problem then you are best getting a PPO plan. When you do get a referral it is a challenge getting someone with experience and education to your liking. Do your research. If not they will refer you to anyone. Learn how to work the system within Kaiser. You have options. If not you can always file a Grievance/Appeal.

Please do your research before signing up for Kaiser's Medicare Advantage plan. I've learned a lot in the past few years since I've been helping my parents manage their health. First, your primary care doctor will act as jack of all trades (dermatologist, cardiologist, pulmonologist...) doing everything possible to avoid sending you to a "specialist." Since very few diagnostic, blood, etc... tests are deemed "medically necessary" after a certain age, your doctor will refuse to order them as unnecessary. Instead, your doctor may provide diagnosis by treatment, prescribing some medication to see if you feel better, rather than running a few tests that may be safer for you. If you aren't a good advocate for yourself, you will receive palliative care.

I was with KaiserPerm of Washington for 3 years. After leaving Kaiser recently and getting cardiology tests that I’ve been requesting for two years and was refused I’ve learned that I have a serious heart condition that is requiring immediate surgery to prevent a heart attack. HMOs should be outlawed. Saving money by refusing medical care is unethical and should be illegal. I am so grateful that I left Kaiser soon enough to save my life. I’ve had several friends that were also refused essential medical care. One of them died as a result of Kaiser delaying critical care.

My physician at Kaiser is exceptional. He actually listens to what I say. He does not give up until he finds an actual solution to whatever my problem may be. He keeps in contact with me. Pharmacy sends notifications when prescriptions are due for refill, shipping it fast and free. Zoom style appointments or phone consults are also done at no cost to patients. Highly recommend Kaiser.

I know you are a big corporation and most likely won’t care about this but I want to make my experience with your company known. I’ve had Kaiser for almost 6 years. At first, when I was younger with no health issues…I thought it was great. Now that I am older and in need of more care, I am stunned at how horrible your company is. I should have known before signing up again how having an insurance company who owns the care is NOT a good mixture. With all my concerns, the doctors have shrugged me off as being “young and healthy” so of course it’s all in my head. I’m beginning to realize that your organization cares only about the bottom line and not actual care of the patient.

I have had Kaiser for years, and I have had three very negative experiences so far. First, their phone lines have been consistently terrible. This week, I tried to book a Covid test, and ended up spending literally hours on hold. Usually when I get through to someone, they just send me to another phone number. This is the same kind of thing I expect from ATT, or McDonalds, or any other big, heartless corporation. But I didn't expect it from a healthcare provider. I was wrong.

I have too many years to cover in this text but I do have every disappointment experience with this place Northern California. The most recent is a family member spoke with their MD. They advised them to take the c19 shot that she adamantly gave 100 percent shots to her patients with no problem or issues. My family trusted her ADVICE and took the shot from Kaiser. Less than 2 weeks later! There was issues with my family member and then the local, National News said that the Johnson&Johnson shot was no GOOD! We contacted the office of the MD and to OUR SURPRISE! THE MD NO LONGER WORKS FOR KAISER! and after 7 months kaiser never notified my family to come back for a booster! We were told "SORRY." That's what kaiser is SORRY!! And to mention MD took a so call gift from a DEMENTIA! PATIENT! AND THEN HE RETIRED!! And member service never did an investigation. TAKERS! NOT GIVERS!!

This company is unwilling to share any information about their Medicare Advantage Plan unless you sign up first. They did not respond to my request to attend an informational meeting in my area. When I phoned them in an attempt to get information upon which to base my decision about possibly changing to their company, they would not provide the requested information, but hounded me over and over to sign up first. After saying "no" at least five times to a very pushy salesman, he finally said he would email me the requested information, which I would receive "in a couple of hours." The information was never provided. Shopping for insurance (or anything else) requires acquiring information first, and then making a decision; not the other way around. This company apparently does not understand that. I don't know if their insurance services are as bad as their customer services, because I will not be using this company.

The actual doctors and nurses are good, but they are nearly inaccessible. Getting an appointment for anything takes months and getting anyone to respond to a basic message takes forever. Kaiser Permanente should be avoided until they have adequate staffing levels.

Whatever you do, do not enroll in Kaiser's Medicare Senior Advantage Plus. I did, and I've got nothing to show for it, but a whole year of filing grievances (3) that were opened and never resolved. Kaiser will send a letter within 30 days, however, closing the complaint as "resolved." Kaiser contracts dentists who take advantage of the elderly monetarily - and I mean I was scammed thousands of dollars, and left with (5) inferior crowns which are all cracked & broken, with jagged edges! Kaiser's Medicare Senior Advantage is a scam, and they really aren't interested in providing seniors, with reliable safe, professional services. In fact, they are enablers of deceit, elder abuse, and fraudulent activity. If I can help just one person - seniors in particular, stop where you are, and find another provider. Seniors should not have to deal with this kind of treatment.

I fell under my husband's insurance with Kaiser. Worst mistake I have made in my life, and I've made plenty. Thankfully I will be able to drop them and get on my own insurance. Honestly, one would be better off being uninsured than being affiliated with Kaiser. Why does Kaiser rate at the VERY bottom of the insurance cesspool?

KP insurance is a terrible scam. KP executives pull seven figure salaries and still they refuse to provide access to the care for which their customers pay. Hold times for calls to accomplish any task exceed 2 hours, which is a blatant and deliberate violation of federal law 18 U.S. Code § 1343. Still, the DOJ refuses to prosecute KP and its executives despite the fact they are wasting federal funds and failing to serve the public good. Instead, they run a de facto for profit business model, with the profits shared by their executives in their salary compensation. Meanwhile, the company itself pays no taxes. Moreover, they refuse to hire the necessary people to serve their customers in a professional manner.

I am in severe pain on my left eye and I reached out to the advice nurse. Her name is Mylene. I believe her full name is Mylene **. Rather than helping, she kept giving me options that will make my conditions worse. I told her how unsatisfied I was with her and with Kaiser. She told me to go and another medical provider if I don’t like Kaiser. I asked her what she said, she repeated it and then hang up the phone. These are the kind of advice nurse that were supposed to help out. I know Kaiser might do nothing about this but this is simply unprofessional and unacceptable.

Being with Kaiser for about 1.5 years since the start of my employment in the BayArea, was the biggest mistake in my whole life. I had a terrible experience with them at Santa Clara, especially with the family doctors. They hardly referred me to specialist and avoided any preventative health checks which led to too many health complications and mental and anxiety problems.

The only thing Kaiser knows how to do is convenience. It is very convenient to have a pharmacy, lab, and x-rays onsite. Services like Women's Health, Physical Therapy, and Mental Health Services have up to six months before you can be seen. Kaiser's physical therapy is from the dark ages. They have no modern equipment or methods in place. After waiting weeks in pain for a PT appointment, you will be shown a stretch or two to take home. That's it. This is not acceptable, especially when this is all you have to offer people with chronic pain. I am fed up with Kaiser's lack of services and am looking to leave come open enrollment.

Kaiser does a good job until you are elderly. My father had dementia and it was awful. We ended up calling the police on some care givers since we had to go it alone without guidance. (He wanted to be at home---what a mess!) That said, I am my own advocate and my doctor discusses things with me using Zoom/messaging. When I'm old and can't function, I'm in trouble.

Kaiser has always been known for long wait times, but today, I waited in a 20 minute line to check in for urgent care. As I checked in, I was told it was going to be a 4.5-5.5 hour wait. 6 hours later, I headed across the street to the pharmacy because the pharmacies in that building were closed. Some of the nurses were AMAZING, and of course you had a few super grouchy ones, but I can’t really blame them. The waiting room had sick people standing along the walls and sitting on the gross floors. The bathroom floor was covered in water because of a leaking toilet, which I overheard patients reporting to staff twice, yet nothing was ever done about it. It was pretty ridiculous. At the same time, they were telling people in the ER that they had at least a 10 hour wait ahead of them. Kaiser insurance is REALLY expensive and the care we all received there today and during other visits as well is not worth the cost.

I have KP through a union retirement. After a few years, I am counting the days to Medicare Open Enrollment so I can switch out of KP Medicare Advantage and into full Medicare with a Medicare Supplement. Basically, I am asking that if you are thinking of an insurance provider, skip KP, even if you pay a little extra. More details in October after I switch, but for now here are some basics...*PCP is OK, not a deal breaker. *Specialists are questionable. Very unresponsive to patient questions. *Facilities are acceptable if they are nearby. My specialty appts. require a 24 mile drive. When I get changed over, I will be burning my KP card like people burn their mortgage and post it on YouTube.

Employee falsely accused ** man of stealing son's phone, then told him to go ** himself when the kid found it. Disgusting people work here, clearly. I will never patronize this business until she is fired.

WORST healthcare insurance you can ever imagine. About a month ago I had this skin condition that developing scars all over my body, so I reached out and want to see a dermatologist. BUT GUESS WHAT, despite paying thousands dollar each month almost for a decade, they said the dermatology department is special referral only.

I had an appointment today at Kaiser OBGYN department. Dr. Salina ** and the assistant Gena were so nice and professional. They took their time to make me comfortable and encouraged me. Thanks for both.

Their mental health dept is horrible. They are not about finding solutions to their patient's issues. All they care about is breaking up families by either calling the cops or the county. A therapist from there couldn't help me and my mom resolve our interrelationship issues. She called the county after the first time for no reason. On my mom's therapy session I confronted the therapist and she said supposedly I was verbally abusive to my mom which is inaccurate and cuz of that she is gonna call the county again. I strongly recommend if you need any mental help then don't go through Kaiser Permanente cuz their arbitration process is crap since I thinking of filing a formal complaint against this particular therapist but it will only go on deaf ears.

My coverage started less than a month ago after I was solicited over the phone. I was told that I could keep my current doctors even if they were not Kaiser doctors. I asked straight-out if they were not with Kaiser would my bill just default to Medicare. The salesman said "Yes". I said I wanted to make sure because I had heard differently and he reassured me that it was true. I then asked if that was not the case could I cancel at any time. He said I could. After three appts with my regular doctors not under Kaiser, when Medicare kicked-back the bill I learned I was responsible for about $400. I quickly called Kaiser to lodge a complaint and to cancel. The complaint won't be addressed for 30 days. And they are telling me that I can only cancel during open enrollment period.

Kaiser is convenient but patient information should somehow be consolidated for all departments. My feedback from each Dr. is based only on the information I have with that Dr. and I have to keep informing each Dr. in each department of my medications, recent symptoms, etc. in order to receive proper feedback and guidelines for my health otherwise I don’t receive the best advice for my overall health. Kaiser can/should improve on their patients overall experience and make things smoother for their clients especially for something as important as their health.

In the past 4 years I have had 3 different health problems and instead of Kaiser running tests to figure out what exactly was wrong they just kept scheduling visits to have me try medication after medication after medication and nothing helped. Two of those times I had to get angry and make complaints in order to stop being prescribed so many meds and to just run test to properly diagnose me and stop guessing. I shouldn't have to fight for my doctor to properly diagnose me. Most of the visits I have had with Kaiser have felt like cattle calls, which leads me to believe they have more patients then they can handle.

Kaiser sucks. They take forever to see you. Don’t run the necessary test, the only thing they are good at is taking the patient's money. Can’t wait for November to change this corrupt insurance. I advise people to get some other insurance, medical is better!

My husband and I have been Kaiser Permanente (KP) members for the past two years. I am currently unemployed and my husband has a contractual job and it's painful to see hundreds of dollars spent every month just to receive a terrible service. Primary doctors practice cookbook medicine instead of INDIVIDUALIZED management to the patients. We experienced first-hand frustrations from my husband's primary care when the KP computer won't let him order a simple stool exam because my husband is less than 45 years old. My husband is being worked up for anemia and a basic stool exam for a young patient was impossible for the doctor to order.

I have an awesome Kaiser Dentist and also a Kaiser Specialist. They are committed to saving my teeth if at all possible. They both create a safe work space and are sincerely concerned about my comfort. They are both awesome human beings.

Son's insurance is through Kaiser Permanente. Son was in a car accident but was not feeling well the next day so went to urgent care. Urgent care advised we might be better served at Kaiser's Trauma center at Aurora Hospital. Got to the Kaiser Trauma center in Aurora Hospital and was greeted by a covid patient checking in ahead of us, fever coughing, can't breathe, the husband with covid checking in behind us... Nothing done to isolate them, they were left in the general waiting room. Hack, hack, hack... Serenaded us as we waited. Blood on the waiting room floor dried. No attempt to clean. Bathroom, vomit in the sink, smeared blood on the floor. No spacing from other patients and no one, not a soul attempting to clean anything! Note we and five other patients waited in the waiting room.

When I first joined Kaiser Permanente Medicare, it was very good. In the last two years it has become pretty terrible. I am 74 with Afib and contracted covid no dr. response to email period. Finally got telecon with other doctors but wasted days trying to get help. Called the 800 number and told no telecons available. Couldn't get one online either until daughter tweaked system and I finally got one and follow up but it was too late to mitigate the symptoms really effectively.

Once Kaiser got a 5 Star rating they quit caring. Don’t count on getting the health care you need. I waited on line to talk my doctor/nurse for 45 minutes. I was told my doctor would call me back before end of day, I never heard back! Second day I called my doctor and was told again she would call me back, 15 minutes before she was to go home she had her nurse call me, to tell me she was leaving the office. Next day I did a walk in appointment was asked why I didn’t contact my doctor sooner. I’ve had Group Health/Kaiser for 30 years, their health care went in the toilet, I’ll be looking for different health care in November. Covid vaccine sign up is non-existent! Sad!

Kaiser is great if you are able to self diagnose a UTI or just want a work note for a bum knee. If you actually need care they are the worst. I understand COVID is an issue but I was told not to go to urgent care for a potentially broken ankle because they didn't want me to potentially be exposed to COVID. I was instead asked to see a doctor virtually who would order an x-ray and then review it. My x-ray was ordered and I ended up IN URGENT CARE to get it completed. The doctor had ordered the wrong kind of x-ray and I ended up having to sit next to someone with COVID symptoms for a full hour before they figured it out.

It is easy to communicate with my doctor, or the advice nurse and to schedule appointments. They are considerate in scheduling to fit my needs. After appointments, if requested, they will provide a summary of the details of the appointment, which is helpful in keeping track of what must be done/dosages/ recommendations. There is plenty of parking at all facilities.

I've been a member of Kaiser Permanente for more than 25 years. When I enrolled, it was considered the best HMO available. It was much lower in cost than alternatives. I could use outside providers for very little more. The doctors were all splendid. I sent countless friends and clients to them. The cost skyrocketed over the years. In the year before the ACA was enacted, I was paying just under $800 monthly for increasingly poor care and ever-increasing co-pays and deductibles. Doctor turnover was (and remains) huge. Kaiser became the only ACA insurance available after a few years and the obviously enormous increase in patient load made things even worse. They are understaffed and getting an appointment, Covid or not, takes forever. Thankfully, I qualified for Medicare a few years ago and costs dropped significantly for me, but the care has continued to worsen.

There are never any surprise bills, difficulties contacting my doctors for appointments or answers to questions, or long waits to be seen. Kaiser is also very proactive about preventative care and wellness. I've had 2 surgeries from which I quickly recovered and had good outcomes.

Kaiser Permanente is the best supplemental insurance provider. I pay $5 copay to see my primary care doctor, $10 to see a specialist, and $25 for urgent care. I only paid a copayment of $125 for a $20,000 surgery. My prescriptions are only $5 for a month's supply, and $10 for a three month supply. I did all the research and compared all of the plans offered in my area. Kaiser Permanente gave me the best deal for the money. The doctors are wonderful and treat you like a real person, not just minutes or money.

Kaiser program is great. Easy communication features, constant updates. Kaiser has programs and resources to help manage ailments and pain. Able to communicate with Dr through e-mails and texts. Prescriptions are available within the location and vaccines are available in the main lobbies. Kaiser is like Mini mart, everything you need is available at all facilities.

Kaiser won't let me take a COVID Test despite being insured by them and experiencing loss of smell and taste. I played by the rules and stayed away from the clinic/hospital this whole year to avoid overwhelming them since they were going to have their hands full with COVID Patients. I am experiencing symptoms and need to get tested to avoid spreading to my coworkers and customers. I can't afford to quarantine myself because I wont get paid. I don't get all the free stuff that unemployed people get. It's just disappointing that Kaiser will not let me take a test with the symptoms that I have and with my history of 3 heart attacks. I'm a paying customer and an essential worker. Meanwhile my unemployed friend has taken five COVID tests already and has no issues at all. It's not right and I expect more from my healthcare provider. Abandoning me when I need you is not right.

I've had them for a couple of years now and it's been a good experience. Reasonable premiums and good care. Because of their business model, you don't have to worry about being denied coverage or unexpected charges.

Long phone wait times, inability to access doctors' offices to leave message, extraordinarily long wait times to talk to appointment schedulers, same thing for pharmacy inquiries. There seems to be no accountability for any issues. Contacting member services is a joke - they don't care. These seem like systemic problems that Kaiser is unwilling to fix and is hiding from the public.

Very long wait times on phone, and then not helpful, the website sucks, wait time for an appointment is over 30 days. Crappy doctors, expensive for the little you get. They have excuses for not giving proper care.

Everything that is wrong with health care in the US summed up in one company. Seems cheap at first, but WAY MORE EXPENSIVE. Their estimator gives you a price and it will be at least 2x more. They are a "non-profit" company, but their CEO makes $7000/hr, yep $7K/hr, $16M/yr. They will do everything in their power to keep you from receiving health care. Just spend a little more on the premiums and maybe get actual health care with ANY OTHER COMPANY.

Kaiser claims that they have a "team" approach to care. What they fail to mention is that no one coordinates the efforts, especially in serious cases that require the collaboration of many departments. The elderly terminally ill patient is forced to navigate the many individual departments with their separate advice nurses, social workers, doctors, pharmacies, etc. No one is overseeing the procedure for these people! The system is broken, operating solely for profit. Do not enter into their maze of confused, uncoordinated, impersonal care. Zoom for seniors is not thoughtful care! I implore you to seek a more compassionate, less corporate approach to health care. Kaiser puts profits above patients and their business plan is to cut more locations and staff. Buyer Beware!!!!

We were never that impressed with our highly overpriced premiums and a ridiculous deductible that isn't even covered by the HSA amount we are allowed to contribute. The last straw was letting us know we could no longer use our local pharmacy and had to go through the company store. Which on the first interaction with them, they got my prescription wrong and raised the dosage by 50% of what my doctor prescribed. I'm just worried about seniors or people who may not notice the change and take amounts of medications that may be harmful to them and calling the help line...don't get me started...We started out with Group Health because we want a local organization. We tried it for a year but we have switched to Regence now & we won't miss you. You have milked us dry. Now we're getting better coverage for less...Bye Felicia!

They will not answer the phone for my doctor simply to obtain a fax for referral. Once you realize that they don't respond to messages via email, you can queue up 14-down-the-line (30 minutes) for chat on their site under a specific category. Slow chats back and forth will end in them telling you to call their provider. Prepare to stay on the line for 45-minutes only to make a phone appointment 5-days later where they can then make an appointment for you. HOWEVER, they cannot. That person offers a call-back in 2-3 weeks to get an appointment, the appointment will then be vaguely a few months out. The pharmacy services are delightful and should get a 5-star review. The health care staff need a new label, they are not providers.

So many complaints, so little time. I am scheduled for a colonoscopy and the nurse called with the prep instructions. I was billed $75.00 for a nurse call. Are you kidding? I went to my OB/GYN and was put into an exam room where I waited for one hour for the doctor to come in. No one had the professional courtesy to come in and explain why the doctor was delayed. When the doctor did come in, I explained that I was upset about the delay. Her comment, “I’m sorry, but it’s not like I was having a cup of coffee.” Are you kidding? You have to drive all over the place just to be seen by a specialist. Are you kidding?

For the last 6 weeks I have been experiencing incredible amounts of pushback when I request simple preventative tests to ensure that recent concerning symptoms are not serious. They won’t order it.. When I want these down for my own well being! They would rather refer you to another department that perform a simple physical or even check my blood pressure and so fourth. The providers do not give a damn about their patients. I have been with them for 25+ years and it’s only gotten worse. They pretend very well but I suggest not going with Kaiser. Go with a better healthcare insurance provider. I am planning on changing when open enrollment comes in November. I am also going to report the MDs to the medical board and to their lead physician (if that even does ANYTHING). It’s crazy it’s been horrible ever since my main doctor retired. This company and coverage sucks now. Don’t do it!

Unfortunately Kaiser is the only insurance my work offers. I have not once talked face to face with my primary care doctor (who is always on leave when I message), and the mental health department is grossly under staffed for the needs of the area. I am lucky if I see a therapist once every two months. Complaints go to nowhere and are swept under the rug to be forgotten about, and you are not a partner in your own care and there is no personalization to your care either. If you don’t do it their way, they will not help you. I’ve thought about changing jobs just so I don’t have to have this insurance that doesn’t help me. Now I’m just self funding therapy because Kaiser refused to send out of network even though they cannot provide adequate services to their members. They just push groups.

I literally cannot put into words how horrible Kaiser is. I am so disgusted with their service. Classics medical cartel that we are stuck with. Just sickening. DO NOT GIVE THEM YOUR MONEY. Doctors have lied multiple times. Massive turnover with them as well.

I've had Kaiser as my insurance for three years now. The first two years were good. Professional doctors and good coverage. Then the third year hit. My husband and I were going through some health issues that required help outside of KP. KP referred us to the clinic we needed to go through and after that everything went downhill. There has been so many horrible experience. I don't know where to start...

I was a patient of Kaiser Permanente for years until I finally decided to terminate this insurance. I have many stories of ineffective and limited treatment I received there, but the last one finally got me leave Kaiser for good. To make a long story short (and this one was long as it took almost 4 years), I went to Kaiser with a tiny wart on my finger. After 4 years, I ended up with a gigantic wart and Kaiser still continued to provide me with the same conventional treatment. They were not going to offer me anything else. Needless to say, I left them and went to see the Center for Dermatology at St. Vincent. After only 2 treatments the wart was gone, but none of the treatments I received there were what Kaiser was willing to offer. If another doctor asks who was my doctor before, this speaks for itself. I wish I could download the pictures for comparison, anyone would be in shock. I will never go back to Kaiser and I recommend anyone to avoid it at all costs.

Please, please, please beware when you visit Kaiser. Ask exactly what tests the clinical staff are performing and how much their tests cost. When my blood was drawn for a routine checkup, Kaiser performed an additional procedure on my blood without my knowledge or approval based on an order from a physician I have never met. They then sent me a $5,000 bill.

Kaiser sent my $70 bill to a collection agency during a pandemic. In the last few months, I paid $60 toward $130 bill. None of those payments are reflected in the online bill I can see. The paper bill shows a different amount. How am I supposed to know the exact amount when the two don't match and payments made are not accurately reflected? Thrive is a misnomer. They're greedy and don't care how their greed effects their members. One can't thrive under that kind of greed. I have two great doctors (it took me awhile to find a good PCP, but I have to drive across town to see her because one's I've seen closer to where I live were awful), but I won't stay with an insurance company that is based on greed.

Overall Kaiser insurance gets the job done but with average doctors. I've been with Kaiser for about a year and have had issues with every doctor I've seen. They are not very knowledgeable or skilled. It appears that Kaiser hires substandard doctors to cut their costs. For example, I asked my main doctor to refer me to a chiropractor, he said he does not believe in chiropractic and referred me instead to a physical medicine doctor who told me the same thing. The thing is that Kaiser provides chiropractic care and these doctors are stopping patients from getting it. Then, after doing some digging I discovered that I did not need their referral for chiropractic care, I could just self refer. Someone is apparently not paying attention.

Kaiser Permanente is not worth it.. We have the insurance through SD County employee.. All I say for my experience I rather get different health insurance than keep paying more than 1k a month. It's okay if the service is good but it's not..Yes, they are good employers to their employees but not to their patients. For example, I've been trying to get an appointment for 6 months due to a pain I've been having but they still did not wanna see me due to a covid19 but this pain and feeling that I'm having I feel that it's getting worse... They won't take me in not unless it's covid19 symptoms or related to it... I am very disappointed???? So, they don't accept other sickness just coronavirus? The **?

Kaiser decided to make all their dialysis patients to pay 20% for their treatment. Their claim is it’s costing them too much. Wow! Now especially for ESRD patients they are forced to go into another health plan uprooting everything and there is no guarantee with the other plan what you will even get leaving you to possibly pay a high premium. Those who have no income or have employers paying maybe in good position. Then you have those on SOcial Security and they annually make too much annually. Sad, all about the money.

I’ve been with Kaiser 16 years. Yes used to like them but something has changed. They are now profit driven and say no to most reasonable requests to save money. They pressure their doctors to save money and you aren’t allowed access to your medical record unless you remain a member. After 16 years, I will be switching plans to a Cigna at open enrollment.

I’ve been dumbfounded by how awful Kaiser is at communicating. The doctors office seems to have no current information regarding their coverage (I was told I was insured when I wasn’t on multiple occasions). Letters informing me about lapses in coverage arrive weeks too late (no emails, no phone call) and they are doing everything in their considerable power to shirk paying my emergency medical bills. Excuses buried in their policy are there to screw you when you’re in trouble. This company is the kind of operation that will wind you up bankrupt and homeless from medical bills.

Didn’t take responsibility of their mistake taking my kids out of the insurance without notice. Kaiser took my kids out of my family plan, and left my husband and myself with insurance. Now I’m stuck with a 3000 dollars bill for one day of service. Alana was the representative of Kaiser.

Their website registration is trash and the robot on the phone has an extremely condescending voice which makes it extremely unpleasant to even listen to. Also the annoying female bot voice makes it difficult to get through to a live person. Once you do get through connection seems very spotty and makes it frustrating to even try to talk to the live rep over the phone. Overall I am NOT impressed with this company! They already seem untrustworthy and I would NOT recommend them at all.

I was switched to Kaiser Permanente in January by my husband's employer and it's now April and I wish I could switch to a different company. I am extremely unhappy with their prescription program. My husband has asthma/copd and has been on the same meds with the same doctor for years. Kaiser refuses to fill his asthma medication. This decision was made by a doctor who has never met or examined my husband. How is someone who doesn't know you at all supposed have the right to decide if you need your medication or not? I have heard terrible things about HMOs but this takes the cake. I would like to know what I am paying the insurance for? I go see a doctor he/she prescribes a medication you fill it. That's what insurance is paid for, not for you to decide whether or not my medication is "medically necessary". It's ridiculous to have an insurance company that behaves this way.

I have been seeing by their specialist doctor for 2 years and since theres only one specialist and I want second opinion. Now I am wanting to be seen by specialist outside because my condition is worsening and they denied my referral outside Kaiser. Ridiculous and shameful thing for such big company.

I tried to reach out for mental health help. They are Very negligence. They don’t care even if it’s an emergency. I’m very surprised they are open they need to be shut down. They try to do phone appointments. It’s hard to understand what they’re saying. Their system sucks.

Kaiser refused to prescribe for me a medication that I depend on to get a good night's sleep on nights when I suffer from insomnia. I don't need it that often and when I do need it, I use a minute dose, namely 0.25 mg of ** [**]. To put this in perspective, ** states that a typical dose for insomnia is 2-4 mg. All I was asking for was ten 1 mg tablets to last a year. By **'s reckoning that would be 3-5 doses for a whole year!

I have Kaiser health insurance and I've been really sick lately so I've been to some doctor's office. I feel like the staffs here (doctors in general) don't really seem to care for the patient. I've tried to explain what's going on with my health condition and some of them don't even listen to my concerns, providing false reassurance. They will try to skirt around every possible way to avoid being reliable. I asked for a procedure and they just seem to ignore it. I'm so fed up with this low quality, incompetent doctors here. Please do yourself a favor and apply different insurance.

I have been a Kaiser Patient for 10 years. Unfortunately Kaiser is all my employer offers. Everything I will tell you I can back with documents. Sent to ER 4 times due to incompetence of Kaiser pain management. Gave me script over phone. Never check medical records. Life threatening blood pressure spikes 230/120. Drs at Kaiser could not even fix mistake.

The care you receive from the PCP’s are the worst..unless if you are elderly or over the age of 50, the pcp will likely dismiss your concerns. There is no out of network benefit, so you are subjected to incompetent doctors..I would recommend any other health plan.

Called different offices to get a copy of the pharmacy co-payments for last year. I was directed to the San Diego Records office where one time I waited 16 minutes, she said go online and fill out the form. Got online and couldn’t find form for pharmacy insurance. Called back waited 22 minutes and the lady sent me the Link and kept telling me follow instructions and hung up. No compassion or care for people that can’t understand the instructions. Called back and someone else at the benefits office helped me although she was frustrated since I have no computer skills. What about just mailing them or have them on a page for people to print.

I got Kaiser Permanente insurance through my employer last year. Unfortunately there were no other options available. First of all, their primary care physicians barely do any type of exams. All they do is gather medical info from you, and if you have any issues, they refer you to a specialist to charge you more money! I have Epilepsy, and rather than being proactive and assigning me a neurologist, their policy is to wait until I have a major episode, which is totally idiotic. I also recently had an eye exam. Just a normal regular checkup that I could've got to Lenscrafters or anywhere to get. For some reason I was charged $300 for the exam!!! When I called to ask why, they could not tell me!! Outrageous!! This type of so called care is unacceptable!

I want to warn folks about Kaiser, especially type one diabetics that are currently enrolled or considering enrolling in a Kaiser healthcare plan. Here’s the background, I’m middle aged but very healthy and active. I'm a type one diabetic and have been for 27 years. In that time very little has changed that has improved my life with regard to managing diabetes but there are two important exceptions.

It appears the SF Bay Area has the most unhappy patients. I go to Pleasanton, CA and have an abusive doctor who only lets me have a few blood pressure meds because I will not take high cholesterol meds and do not want to go in to see her. She said it is a law that she can't refill my blood pressure medication until I get a blood test.. Did that.. Now she won't refill at the 100 tab amount unless I go in to see her. I am 73 years old and consider this elder abuse. This doctor is a dictator & when she doesn't get her way she plays games with the high blood pressure med causing me extreme emotional distress & risk of heart attack or stroke. It is impossible to get a really good doctor at Kaiser.

Not only is the service at Kaiser terrible, I just got a collection on my credit report from a bill from them from over 6 years ago. Go somewhere else for your health insurance. Kaiser has terrible service.

I am so shocked and disappointed. The prenatal care is not up to par with what you receive from a private practice. They make it almost impossible to schedule your appointments forcing you to speak to advise nurses, pregnancy “concierges”, and idiotic call center employees. No! They also try to push you into having GROUP prenatal appointments which they call “centering”. What a joke! Our premiums are expensive as heck and I want to see my doctor one on one! Beyond that I was told if I have a healthy pregnancy a midwife will be delivering my baby..... um I don’t think so. Again, we pay huge premiums and I want a DOCTOR present at my birth. I say it is military style care because you will NOT have your regular OBGYN deliver your baby under any circumstances.

From my 621$ Bill from an annual physical, and labs which they told me would be classified as "preventative," and having to go see a specialist GI who I found out was just a physician assistant working as a GI. This is one of the worst experiences I've had with insurance for the price they are trying to charge me. I also had to call to file my grievance on disputing the insurance claim. I clearly told my doctor I had a history of H Pylori and wanted to get the test done. I found out later he requested multiple other tests that weren't relevant that drove my cost up to nearly 4x. Please beware of this HMO plan and understand what your doctor is ordering for you otherwise you will be left with reduced services and a high bill.

Instead of writing a review about Kaiser here I wish I could write one on their own website. Unfortunately they have made sure NOT to have any reviews/ratings on their site. I wish Kaiser would do a better job at allowing patients to actually schedule appointments with doctors other than PCP especially the ones they have already been referred to. For example they won't allow you to even make an online appointment with your OBGYN... They make you go through this excruciating and painful phone calls to what they refer to as call centers where you can be on hold for 20, 30, 40 minutes and get rounds and rounds of automated choices that only delays the process, asking the same questions over and over until you are connected to an actual person who will ask you the same frustrating questions that the automated voice was asking. Kaiser holds itself up as the best in the industry. Unfortunately they are just as bad as other health care providers :(.

I have had Kaiser for 25 years. I am 52 years old and self employed, I pay $544/ month premium, with a $2500 deductible. Recently (Feb. 2020) had my “annual physical”, which is to be included in my premium. The technician didn’t get enough blood sample to complete a CBC and I had to go back to give a new sample. Upon arrival I was told I needed to pay a $10 copay. This was still part of my routine physical. KAISER will not tell you exactly what preventative tests are included in an annual exam, nor can you find this information anywhere on their website.

Here is the story of a 37 week pregnant girl. Jan 27- I requested that my medical records be faxed from Kaiser to my new OB. They said “well it’ll take us 10-12 business days.” I call at the end of those 12 days and Kaiser says “oops sorry running behind but we will do it in the next three days.” I call new OB three days later... “Never got anything.” Me “can I make an appt anyway? My belly is exploding and I’m 37 weeks.” “No.” I call Kaiser “can you fax it instead of email it? Cuz the email didn’t go through to them.” “No you’ll have to start the 10-12 business day process over again.” My husband makes a quick phone call to everyone today and MIRACULOUSLY everyone is able to fax and receive faxes. Wow! Amazing!

Kaiser is quick to give prescriptions to healthy people that won't benefit from them but only suffer side effects. I am 55 year old male that went on low carb diet and lost and have kept off 40 lb weight loss for a year and a half. Every marker of cardiovascular health has improved. BP is 110/65, lost 10" of waist making it below the 2 to 1 height to waist ratio, my triglycerides way down, HDL up, as well, low CRP, etc, etc. I am leaner than ever, and muscular outperforming men half my age and feel like I turned the clock back 30 years but even better.

Kaiser Permanente is still collecting monthly payments even though my wife has died. She died of breast cancer Nov 14th, 2019. Her account number has been retired yet Kaiser still collects the monthly dues of $ 45.33 on 1-2-20 and 2-3-20. Decembers was also collected though it might have been for my wife's November dues. HOW CAN THEY DO THIS! I'm having enough trouble dealing with my wife's death and now have to deal with Kaiser's bureaucracy. They require an active membership patient number before they will even talk to you. Neat little Catch 22 for them. The Better Business Bureau should take note of this.

Won't continue prior health maintenance plan once I changed to it. Thinking because of the cost and research available that it was quality. Complete trash. 2 hour waits on the phone to get appointments. Prescribes medicine without doctor visits via phone. Changed meds that were working flawlessly to trash generics causing side effects completely opposite from before. Weight loss and excellent blood sugar to weight gain and extreme highs and lows. DO NOT PICK THIS company if you value your health.

I am very traumatized of being photographed by Kaiser doctors without my consent at all. Every appt full image of my vagina in full size with all details was on screen, and I was shocked all the time. Multiple grievances to kaiser it was waste of time. All Kaiser promises of patient privacy only on paper to attract customers. Came eventually through arbitration and was told that Kaiser doesn’t have additional set to keep those pornographic images in spacial order set, and every kaiser person who has access to medical record was ok to see those photos.

Kaiser is an HMO, not a health care company. It It is an insurance company that pays the salary of doctors and nurses and their support personnel to provide cost effective treatment. This was OK for a time, but now that they have lifers it has become a serious problem. People work for them that have now had no outside on-the-job training other than at Kaiser. The distinction is that the Doctors, Nurses and all other workers simply follow company protocols for all illnesses and don't actually do any thinking on their own.

I have not been please so far with the help I am getting. I have been dealing with a leg injury that won't heal because all the previous doctors either misdiagnosed it or dismissed it like it wasn't a urgency. Therapy only helped to a certain extent and that was it. It's been six months and the symptoms have worsened. I now have back pain, nightly spasms, neck pain and arm pain because my leg will not heal. I got Kaiser hoping I would get better care, but I am getting similar treatment like the Medicaid. Worst part is I am covering all the expenses unlike Medicaid. Wasting my money just to get the same dismissals from the doctors, seriously? I've seen the therapist, neurologist and orthopedist. What is it going to cost to help me treat one simple mishap that now turned into a series of body parts in pain? This could have been avoided if my injury was diagnosed properly the first time.

If you are looking to save money I believe Kaiser is likely the way to go, as it is with me. However, as I am finding out, you are selling your soul for that. G-d help you if you need to reach your doc because it could and likely will take all day. If you have any other insurance not attached to a giant conglomerate, like Kaiser, you call your doctor's office and they can get your doctor right away if he/she isn't in with another patient. I had a telephone call set up with my doctor. That conference call took about a week or more to set up. My doc called me but my phone, which is 1 year old would not ring (AT&T) so I missed the call. I knew immediately that happened and called Kaiser right back. I was on hold for 11 minutes. Then I get someone who takes messages and am told he can send a message to the doctor but she might not receive it for a day. Now I can't get another conference call for 1 week.

Looks not bad in general, but what happened to me is awful! For some reason they changed my DOB and sent me a new card. I called a representative asking for a help to change it back to correct. They did and, by doing that, they locked my account! I called again to unlock and got a great answer that my new temporary password will be mailed to me and I'll get it in 5-7 business days! Just FYI - I'm one of those who heed to stay in touch with my doctor 24/7. No other ways or walkarounds. Disappointed 100%. I switched to Kaiser because of the possible online care...

They just refuse to do anything and their employees are rejects from the real world. Stay away. They only want young people there so they don't have to spend anything. Do not buy the non profit thing. Their CEO got 10 million last year.

We've been with Kaiser for several years and have been generally satisfied with the service until now. Our family member was having some health problems that required medical attention, so we called his Kaiser doctor for medical advice/set up an appointment. We were told that because the insurance plan does not start until February 1. They could not help us THOUGH WE'VE BEEN WITH KAISER FOR SEVERAL YEARS AND THE PLAN LAPSED ONLY A COUPLE WEEKS AGO. We asked if we could speak with our primary care provider over the phone. Again, they said we would have to wait until February 1 to speak to the family doctor.

KP is a money centered & not a patient centered health care provider. I am Sharing my family experience with you hoping it will save you:

I chose Kaiser because my primary care doctor there is excellent. She listens, is thorough and has great bedside manner. They are good if you are healthy and just need a general checkup or need to check blood pressure, cholesterol etc. However, once you get sick and need to see a specialist, go to urgent care or emergency, expect the unexpected. They will try to do the bare minimum in regards to diagnostic and screening tests. I had one urgent care doctor who told me there was nothing she could do to help me. She didn't even want to do a basic urine test or blood work for my symptoms. She only ordered them because I insisted and it turns out that I had an infection. They didn't even bother to follow up and call me to tell me I had an infection. I found out because I called them for the results after not seeing any improvement in my symptoms.

We were told that our insurance covered the office visit. We paid for office visit and were confident that we won’t get charged anymore. But just for a yearly physical with blood test, we were shocked to receive the bill in the mail for $660. We were told that we were covered under our insurance but still received the bill in the mail. It was such a burden to come up with such a huge amount of money. Please do your own research before going there.

I have been a Kaiser patient for over 40 years and all I have to say is they are more about quantity and not quality. It's hard to get through to my doctor's office and customer service center is rude at times. Considering changing after so many years. I've received a lot of negative feedback from family and friends.

I called to report about inconsistency in the paper bill I received and the guy named DAVID was rude and does not listen about the complaint. The tone of his voice was high sounds like he was mad and wouldn't listen to what the main concern is. Very unprofessional. No respect to patients at all!

Simply put, what seems like a good deal when you are signing up for health insurance cost - wise will end up evening out in the end. And the countless hours you put in trying to schedule appointments, see specialists, and get your illness or injury treated will offset any perceived savings you think you are getting. You see, for EVERY problem you have, Kaiser constantly refers you to your general practitioner, regardless of whether a doctor higher up the chain is referring you or not. Then, you sit on the phone for hours trying to schedule an appointment to see a specialist, they tell you to leave your name and they will call you back - which they never do. Also, the doctors I met with seemed inept and were quite rude in their bedside manner. You are MUCH better off paying more for your insurance and staying as far away from Kaiser as you can. You will be glad (and healthier) in the end.

I have had Kaiser Permanente two separate years now, and both experiences have been dismal to shockingly negligent. As an Oregon resident, I will warn fellow Oregonians, especially anybody living south of Portland/Salem, that the coverage options are dismal. You are limited to one Kaiser-run facility, and a handful of PeaceHealth facilities. Honestly, I didn't have a bad time working with the Kaiser Office doctors or nurses. They weren't the best I've ever had, but also not the worst. My biggest issue with Kaiser, by far, is their appalling customer service. Let me explain:

I placed a reimbursement request in November and have not heard anything back from Kaiser. I finally called December 30 and they told me that my request was denied when I contacted them. The operator informed me that they did not give a specific reason for denying my request. The operator told me that he would request a inquiry for the denial. The operator told me that it would take 30 days for the inquiry to take place. I personally believe that is an extreme amount of time for an inquiry to take place. I am highly disappointed in the service that I have received from Kaiser.

So I've had kaiser for about two years now and I can honestly say they have to be the worst company I have ever encountered. They charge an arm and a leg for good coverage but then the customer service is extremely poor. They have no will to help you if you call to make an appt. THEY BE BOOKED OUT FOR A MONTH OR TWO AT A TIME. And I have no choice but to assume adding another person to the account must be very difficult seeing as though it's been almost two weeks and nobody can tell me where they are in the process and it's almost a new month. Now for January my child will not have insurance due to someone who just does not want to do their job. YOUR INSURANCE IS TOO EXPENSIVE TO COME WITH THESE ISSUES.

I’ve been with Kaiser nearly my entire life. I’ve barely used it because I am healthy and fit. There have been some stitches and broken bones with my boys along the years. It cost me $3020 per month for my family, or $36,240 per year. We have copays for everything, and prescriptions run about $30 each. We live in Northern California (don’t ever move here, the Bay Area is horrible now). Now that my husband and I are nearing 60, health issues are arising especially for my husband. It has been highly frustrating and disappointing to have to argue and fight each step of the way to get any proactive care.

I have had single coverage through Kaiser for 10 years, and until recently, have been satisfied with their medical services. I am now retired but two years shy of 65. My insurance premium has gone up consistently every year and is $710 per month as of 1/1/2020. Needless to say, I'm switching to another insurance company with a network in all 50 states (Kaiser is only in a handful, so beware if you travel outside of Colorado). My new insurance premium is $600 per month with $0 copay to visit an in-network doctor, $40 for a specialist without needing a referral (Kaiser requires a referral for any specialist).

VETERANS TAKE NOTE! Due to having ** in my urine test for my PTSD I am being denied my much needed pain medication. I’m dropping Kaiser immediately starting January 1st. You will be directed to their psychiatric Dept. if you choose to stay! RUN FOR YOUR LIVES! John

I Have been with Kaiser several years and have been somewhat satisfied with them. Recently I have had an umbilical hernia. I have been to two different doctors and was told that because I was a smoker that they would not do the surgery. At my last visit with Doctor **, I was told that if I quit smoking that day he would schedule the surgery in one month. Before surgery I would have to take a UA to make sure I was nicotine free, if not he would not do the surgery. When I asked him about someone that was a drug addict or alcoholic, he said they would also need a UA. He also said that anyone that was overweight would have to lose weight before they would do surgery. When I complained to Kaiser, I received a letter and a phone call from them telling me they would look into it and get back to me. I still haven't heard a word. Don't waste your time with Kaiser.

I just found out recently that of all the multitude of Kaiser facilities in the larger Denver area, there are only three of them that have Urgent care, all on what could be called the metro outskirts too. It used to be four but the UC in Northglenn was recently closed. That leaves one in Aurora, one in Lone Tree, and one in Lakewood. That's it! It's pathetic. This on top of them overbooking doctors in general so that most of them are in a rush to get you out, they don't do blood work by default during an annual physical exam, and just incompetent docs. I really don't get how they stay in business, they suck. I'm fortunate that my new job work insurance kicks in on Jan. 1 2020 and.

I called the Online Member Service at Kaiser Permanente to help my grandmother recover her login and password since she couldn't remember and doesn't speak English. After my grandma authorized me to take care of the situation through an interpreter, the representative was very difficult and ignored my request. She talked through the interpreter even though I was speaking to her in English. My grandmother felt so anxious with the whole situation, since this person was so discourteous and difficult. I don't recommend the online member services. Kaiser Permanent needs to train their staff better, to be more helpful, and not to segregate patients by their ethnic backgrounds, especially when they are elderly and need the help of an adult grandchild.

Both the Online Billing site and the Robo Phone Require you to enter a Group Number, a Sub Group Number, a Bill Group Number, your zip code, and a Health Record Number. The Group Number, The Sub Group Number, the Bill Group Number Are All NOT LISTED ON THE BILLING INVOICE!!!! So You Can't use the website or the automated robo phone to pay your bill!!! You Have to call and ask for a live person, who then tells you their computer has frozen up and places you on hold for 15 to 30 minutes or longer!!! I JUST WANT TO PAY MY BILL!!!!

Dr. ** (NPI **) is my teenage daughter's therapist at KP. Dr. ** denied me access to talk during my daughter's scheduled therapy appointment time about my concerns about her safety. My daughter had texted her friends the day before about wanting to kill herself. Dr. ** would not allow me to speak with him during our scheduled time because he was "too swamped." When I calmly asked the receptionist to speak with his manager due to the gravity of my concern, Dr. ** phoned the Kaiser Permanente security guard to tell me that Dr. ** had gone home and to ask me to leave. The Kaiser Permanente security guard told me that I could call 911 about my concerns about my daughter, but that she would not recommend that I do that as it would complicate my family life. Kaiser Permanente failed to care about a teenage texting her friends about wanting to kill herself and made her parent feel like a criminal for trying to seek help and advice.

I have been a patient at Kaiser for 10 years. The last 2 years I have been ill. Kaiser has given me blood tests, but when results come back abnormal, they don't do anything about it. The Doctors are so rude and arrogant at the Kaiser I go to. Since they have been unable to diagnose what is wrong with me, they turn to it being a Mental issue. I am fine mentally. The problem is physical not mental. My Internist finally admitted to me after 1 year, she doesn't know what is wrong with me & has basically given up. She acts like I am a problem when I see and talk to her. Whenever I mention a test or blood test, she says no & won't give a reason why. I pay Kaiser about $2,000.00 a month for such horrible medical care. My dog gets better treatment. Wake up Kaiser.

I arrived at the emergency at 11:00am. They took me in for lab work and made me sit down in the waiting room. When I asked about the importance of coming to emergency instead of my regular doctor they simply said we are waiting for patients to discharge. It over 2 hours and they did not even call me. The severity of pain I stated was 8 but they took no action to provide comfort. It is way better to wait for your regular doctor. Do not go to emergency unless the ambulance takes you in.

I have experienced two knee replacements, in 2005 and 2014, and a left hip replacement in 2015. Over the past several months in 2019 my mobility was going down and my pain going up so I requested a referral to an orthopedic surgeon for evaluation of my hip. Prior to seeing the surgeon I made certain my regular tests of all kinds were up to date as I presumed I needed surgery. Mind you, I do not drink, I quit smoking 25 years ago and my blood work is excellent. Although the physician stated I obviously did need hip replacement he would not authorize because my BMI is 40 or over. WHAT???? My weight was the same as when I had my previous replacements....all three of them. I do not know when BMI became a doorway to medical treatment and I was stunned. I asked for his opinion to be reviewed and although he agreed, he never did so.

At all cost do not sign up with Kaiser! You will regret it. I have been trying to get a CANCER DIAGNOSIS for over 8 months. This diagnosis could be the difference between my life ending soon or not. They do not care. They will not treat me. Pick another insurer. Your life is too important.

It's really expensive and doctors don't take the time to listen to you. Kaiser is the only insurance offered through my work otherwise I would drop them like it's nothing. I have been dealing with some pretty alarming medical problems and the doctors are just guessing as to what it could be and misdiagnosing me. One doctor prescribed me a medication and it made everything worse. I also have to wait a long time to see a specialist for whatever is going on with me. I've pretty much given up hope with the medical world because of them.

Their plans are extremely expensive, you pay for the premium plus up to the ridiculously high deductible and get below average treatment in return. Some of the doctors I've visited have no clue what they are doing. One of the doctors in fact misdiagnosed my toddler as having asthma and prescribed spray. But after her condition got worse and after I stopped using the damn spray her health returned to normalcy. This company is as greedy as it gets. They see you as money minting machines rather than humans. Beware!!!!

My wife just saw this so-called specialist [Dr. Minh **, MD Rheumatology (Panorama City, CA)]. She said this is the worst excuse for a doctor she has ever seen. Clueless, rude, incompetent, unprofessional, and condescending. She was dismissive of my wife asking questions about her condition but did have questions of her own - such as, "Do you work?" (answer: no), "How do you get your income?" (a: my husband provides), "What does he do?" Seriously, how is that relevant to the matter???? This doctor is more concerned about what I do for a living than my wife's well-being. That's BS.

Look, the only thing good about it is that everything is in one place. My mother's doctor has never responded to several requests to change my mother's blood pressure meds after several departments have sent requests. She takes two different medications for blood pressure. A while back, she was having trouble with it, so he told her to double her meds. Well she constantly runs out before she is able to have it refilled! We have explained over and over and over again to the pharmacy and they continue to send messages to her doctor to get him to rewrite her prescriptions. Yet, there is never any response. I'm sick of it! They just lost a patient!

I have had good care and service at Kaiser, BUT when I called to make a Dermatology appointment in October I was given one in MID-DECEMBER!! AND people calling now, mid-November must wait until February. This is ridiculous. I have a growth on my forehead that has gotten bigger and more painful while I have waited for the weeks to pass. I tried telling this to the scheduler when I attempted to move my appointment up but they seemed to not pay any attention. Kaiser is obviously understaffed in Dermatology! There is no excuse for this! I feel like I am living in Canada or the UK with National Health. I pay for insurance. My care should not be rationed.

The newest Kaiser scam is that they only allow the Doctors 20 minutes for the physical appointments, that they must provide by law and without a copay. After 20 minutes a red light flashes on the Doctor's computer screen, and they must quickly leave the room, and they tell you to make another appointment and come back. At the next appointment they charge you a copay. These people have done some dishonest things over the years, but this is really horrible.

10 year customer, can’t wait till my new employer plan comes up so I can DUMP them. They screw up my repeating prescriptions Every Time, I don’t even contact them anymore, I just go thru my pharmacist. Last blood draw was by a total rookie who had to be coached on every step, hurt like **, left a giant bruise for 5 days. Dr. ** when I mention joint pain, says “well, consider your age” and “just take pain relief”.

I recently changed jobs and Kaiser is the only insurance offered. They don't cover several of my prescriptions because they aren't generic. I was on the non-generic version because the generic one didn't work. That didn't matter. I was told my options were to switch to a generic or self-pay at a non-Kaiser pharmacy. I can't afford to self-pay so I'm going without meds.

After 10 years and a cancer surgery I had to leave KP because they do such a poor job in Northern Colorado. I sent for my records so my cancer scan could be compared with my previous scan. It took more than 6 weeks to get the records. When they arrived they were loose in a stack that the USPS carrier handed me. The paper envelope containing more than 1000 pages was torn open for all to see. There were greasy fingerprints where they went through the pages. My personal information has been compromised and of course THERE IS NO WAY TO CONTACT KAISER. KAISER IS THE WORST TYPE OF INSURANCE THERE IS. JUST SAY NO!!!!

If for whatever reason a person hasn't made their premium payments then after the grace period they're terminated. If they want to reinstate they need to pay the past due, which is understandable, but they also need to pay the next month's payment... For example if today is November 10th to reinstate one would need to pay also December. Keeping in mind that December's payment is not due until December 1st for members. If unfortunately someone is struggling financially and was terminated for that reason it becomes difficult for that person to reinstate and I don't think that's right. For a company that makes 80 billion dollars to further hurt the struggling individual who scraped together enough money to pay the past but then also needs to pay an upcoming month.

I had KP for the better part of 2018 and was shocked at how poor their behavioral health programs were. I was first told by a KP Social Worker that I didn't fit the criteria for weekly or bi-weekly therapy (I was dealing with generalized anxiety and depression) and had to fight with them to see a different clinician. When I saw this clinician for an intake, they told me they had no availability for months and I could monitor their schedule online and try to get appointments when people cancel. This is absurd, counseling/therapy needs to be on a consistent basis to provide therapeutic value to clients. KP is disgustingly poor with their mental health services.

I’ve been with Kaiser Permanente about 5 1/2 years. My husband and I buy our own insurance, he is self employed. I’d had United Health Care, our insurance broker was sold on Kaiser Permanente, after much thought and consideration I decided to use KP. My husband won’t, based on old information and the fact that he is bull headed! After reading the most current negative reviews, I’m wondering when I might experience what others have. I have found KP to be a smooth running machine in all aspects. I have always had great communication with KP and my doctors; I love being able to email them with questions I have knowing I will hear back within a day or so.

It's been 2 years. I, no longer have Kaiser Permanente but doing the first year after the surgery. I been having chronic pain in my shoulder ever since. I did put a grievance complain when I did have the insurance. I was diagnosed with rare bone cancer inside my shoulder. It was replace by titanium rod. I've seen several doctors after my surgery. No doctor has been able help. They just say return to surgery at Kaiser. These doctors just keeps sending me to physically therapy and still I have chronic pain. For rest of my life. What the difference having the cancer or not.

Membership did not change and yet I cannot get into system to reset password because they cannot find me after being a KP member since July. Nothing but trouble in trying to get information. They also told me my deductible was one thing and I find out five months later it was something different. Can't get people to respond to phone calls. Probably not renewing after all the trouble I go through and having to go hour away for Podiatrist when KP five minutes from work which is why I chose them in the first place. No idea all the trouble.

Went to outside source for health checkup 3/19, 179/87 BP, immediately went to Dr, Doctor didn't give any BP meds, didn't warn about possible stroke, 8 days later had a hemorrhagic stroke, almost died, they then starting pumping me full of BP and Cholesterol meds. Never received an apology, debilitating recovery, 7 months later still still feeling effects of stroke. Their ads lie, Dr's do not care about their senior patients.

Had a leg injury and my bill for first 3 Dr. visits was the same until I received my last one which required me to pay full cost. Up until then Kaiser had sent a bill with 50% coverage and was, applying the rest to my deductible. I would not have gone back to the Dr. had I known my billing was incorrect entire time and I was now being charged full price. I would not recommend this company as it has been very difficult trying to resolve their own billing mistakes that I should not be now held responsible for.

My wife and I are both members of Kaiser and have experienced a similar lack help, advocacy and basic attention to us as people. It seems Kaiser doctors are instructed to provide the bare minimum care, procedures and tests allowing our health to decline to the point we both needed to go to the ER. We have heard many similar stories from our friends and family as well. I came in with an abscess and a fever and was sent home with antibiotics. The nested day I had to be rushed to surgery because my symptoms got far worse. Because I was sent home the surgery left a much larger wound and months of wound aftercare.

I had a slight tear in my meniscus and had Arthroscopic knee surgery in 2015. What should have been an easy procedure lead to a second arthroscopic knee surgery months later. Between that time, I was in a knee brace with a small degree of bend. Now, my knee will not straighten and I walk with a limp. I had the second scope, open knee surgery, and last year a third arthroscopic surgery all from too much scare tissue from the surgeries. My first three doctors all said I was an unusual case. So I guess it’s my fault.

Kaiser dropped my insurance. I lost a credit card and had it replaced, not realizing I would no longer have insurance payments withdrawn from my account. Following this incident, I had a $2900 procedure done. They had already canceled my insurance but did not inform me of this at the time of the procedure. A few months later I was getting phone calls regarding my bill. Confused, I asked them what it was for and why it was so high. They said it was because I didn't have insurance and asked if I hadn't gotten notices that I was in arrears. I said no and asked what address they sent them to. They sent them to my physical address, which does not have mail delivery (small town in northern Colo).

I signed up for this plan during open enrollment because it had a 5 star rating. Soon after, I realized that I would not be able to see my breast cancer specialist, who I have seen for many years. The doctor that Kaiser had me see had the worst bedside manner I have ever seen. He was rude and off putting and made it clear he could not help me.

For the 2nd time Kaiser has ** up my procedure and then tried to blame it on me, thinking about changing medical coverage, they make me fast for 14 hours (I'm diabetic) and twice they have decided not to do the procedure seconds before it starts but of course after they administer the IV and everything else, this place is a joke.

In September 2018 I had a pulmonary lung test, prescribed by my doctor without further explanation as to how extensive and expensive the test would be. I paid my $65 co-payment, took the test, and did not hear from Kaiser about a bill until August 2019! Now they charge me nearly $700 for a one-hour-procedure. The person in the billing dept explained how it is a complicated process to get all the billing factors aligned and that this can take up to a year. Now all of a sudden I am facing this large bill, out of nowhere, and am supposed to find this perfectly normal. The average charge, according to the internet, of a pulmonary test is between $25-$700 for people without insurance - obviously Kaiser is above average when it comes to billing.

Kaiser is a closed system, meaning my policy covers everything from lab tests, to prescriptions, within the same building. Very easy system to work within. My concern is dementia care which is unavailable after age 65.

My daughter was receiving ** infusions at Children’s Hospital for her juvenile arthritis when we had Group Health Insurance. It was really working for her. When GH switched to Kaiser, everything changed. Pre-approvals for almost everything, (that delays treatment,) and they would no longer cover her infusions. After 4 appeals, they would cover the medication itself, but not her in-hospital infusions.

I had a medical emergency out of state and now have had to fight back and forth with the provider and Kaiser to pay the bill. I am extremely disappointed in kaiser as an insurance provider. I am considering changing providers.

Have been with Kaiser 30 years, but am leaving at end of 2019 because am exhausted trying to get access to quality and timely care. Yes, Kaiser is cheap medical insurance, but you get what you pay for -1) actually getting an appointment with a referral to a specialist takes 2-3 weeks; 2) after getting approved for surgeon in Orthopedics it takes at least 2-4 MONTHS to a actually receive the surgery. All post-operative appointments are with “physician assistants” (sort of a glorified nurse). My personal experience- the PA SAID MY STITCHES WERE DISSOLVABLE, THEY WEREN’T and 2 months later I HAD TO HAVE THEM SURGICALLY CUT OUT OF SKIN.

The most pathetic tactic a business or organization can use against its clients is to simply not reply to clients’ calls, letters or emails about their concerns. The latest example in my experience is with the Kaiser Permanente HMO. In a phone conversation, one of their grievance case managers, Lauren **, told me she would ensure that a past problem of Kaiser sending mail to the wrong address would not resurface. The problem did resurface. So I called her and left voicemail messages three times over a two week period in August, 2019. She did not return my calls (yet it is her JOB to return clients’ calls). So I wrote a letter to Kaiser’s CEO, Bernard Tyson. This strategy usually produces results. But not this time. No one replied to my letter.

Unlike most HBO's, Kaiser's model of health delivery is NOT based on quarterly profit sharing. There isn't any pressure "not" to refer patients to contracted specialists. All Doctors & Specialists are employees of Kaiser, making referrals simple. The on-line accessibility to your entire health care records, doctors, messages, appointments and much more is seamlessly available to you. Kaiser Permanente consistently is rated 5 Stars among all Medicare Health Advantage Programs. I Love Kaiser.

Kaiser has exploded with the influx of patients that now it takes months to schedule routine appointments and if it's a specialist it takes even longer. They have too many patients and not enough good doctors who care, who are willing to do the testing and investigate reported symptoms. I've had neck and back pain for about a year and a half along with some other concerning symptoms. When I told my PCP and psychologist this I was told I was too young to have these issues and was dismissed without further testing. I've since switched to Emory and raised the same concerns to my PCP she has since referred me to rheumatologist who has ordered a panel of blood test that came back positive for autoimmune disorders. All I can think about is that I could've gotten this under control earlier had Kaiser bothered to care... or adequately done their jobs at all.

Kaiser's staff are not respectful people and they are not patients. They cut me multiple times and hung up the phone while I am talking and they write their own notes about your account. My story in brief is: I have had some visits like preventive visit which it should be covered under the insurance (Kaiser) and they charged me not just the visit and blood drawings and some other exams it should be covered at 100% but not with Kaiser.

I switched jobs to a company that offers employees coverage through Kaiser, I figured it would be fine, I was wrong. First of all, the system is convoluted and confusing. They don’t tell you that you have to pick a PCP before you go in for an appointment. Secondly, it’s not convenient to do anything. You have to use their pharmacies, labs, etc., no more just visiting your nearest Walgreens. My biggest issue is with the physicians insisting on unnecessary, extraneous tests. I’ve been on a medication for the better part of a decade, same dose, never had any problems. When I visited a Kaiser doctor to get refills she insisted that I have blood work done and required that I see a psychiatrist to make sure I really had the medical condition I’ve been treated for successfully for many years.

I am a retired Kaiser physician-four years ago tests showed that high cholesterol and high lipoprotein a (a risk factor for CVD). My own exam, I found evidence of carotid artery disease-confirmed by ultrasound - I was given a diet sheet, and started on **-not referred to neurology, endocrinologist, or cardiologist- I pressured them into getting a treadmill, and echocardiogram -but received most of my care from MD friends outside of Kaiser -it was expensive. High lipo a is not yet treatable but requires very aggressive treatment of other risk factors- only after I threatened to get a lawyer was I referred to a vascular, and cards MD. Kaiser is free to me - but I am still changing to straight medicare so I can go to UCSF and receive the standard of care in the community - Had I not been a doc, I probably would have already had a stroke - Kaiser's advertisements are false and misleading. Anne ** MD -

My child has ADHD, and takes medication which can only be dispensed for 28 days at a time. They used to mail the medication to our home, as long as there was an adult to sign for it. They discontinued this practice, then they closed the closest pharmacy to our home. The closest pharmacy/clinic is now an hour away. Refilled the medication online and went down the day after it said it would be available. The man at the counter told me it had been cancelled by the doctor and I would have to call. He said it had been filled on the 17th, but cancelled on the 29th. I asked why a prescription would be cancelled after a week and he said, "Oh that's longer than a week." Then he realized his error, but still had no answers.

In the past few years or so, Kaiser So Cal has been signing-up far more members than it can service at its facilities. Requests for appoints for your Primary Care Physician (PCP) are unavailable under 45-days...UNLESS you call EVERY DAY and see if there are cancellations. This is COMPLETELY unacceptable!! To add insult to injury, rarely do you even get to SEE your PCP; instead you are shunted-off to a P.A. that 'treats' you like a brand-new patient and seemingly knows NOTHING about your situation. At least when there were paper files they could scan it before going into the room!! Now, with everything on PC's, they have to login before they can read-up on you....SO THEY DON'T!! THIS IS **TOTAL CRAP**.

My husband and I are self employed and we CHOOSE to be insured by Group Health/Kaiser. However suddenly this summer we received alerts on our credit reports that we are in collections with Kaiser through Evergreen Collection agency. How could I personally have 19 unpaid bills??? These are not missed premiums or copays. They are the percentage owed from provider visits going back to 2014. Kaiser won’t discuss it with me and they insist they emailed my bill to me. Evergreen has never sent me a bill either. I believe they are operating illegally. I have turned Kaiser in to the Insurance Commissioners office and am planning to file a complaint with the Better Business Office as well. And btw.... they made mistakes during my husband's knee replacement so they had to redo it only two years later. We never complained but I think we need a good malpractice attorney and join a class action lawsuit due to their irresponsible billing practices.

First, let me say that my experience with Kaiser while in Southern California has been fine. But beware their response if you're out of town. While I was in Illinois in an area with no Kaiser operations, I suffered a detached retina. These can cause permanent blindness if not treated quickly, but Kaiser decided it was not an emergency and denied coverage. They seemed focused on the fact that I went to an eye doctor instead of an emergency room. If you had a sudden vision problem, where would you go? The emergency room would send you to an eye doctor, and there would be an additional bill. So, even though I'm paying premiums that exceed the cost of the surgery to save my sight, Kaiser decided I should get nothing. Keep in mind that something similar could happen to you.

My first appt made was cancelled and I never received a call saying they had cancelled it. I drove 25 minutes to be told the doctor called in so I had to reschedule. I went in the second time, and was seen by a doctor who told me that my ** birth control was not correctly inserted the first time. She continued to pull and tug on it, to the point to where I passed out from force and trauma. There were a few different nurses in the room when I passed out to help me, however once 5:00 hit (closing time) there were only 2 left in the room, plus the scheduler. The doctor came back in and said that because I was not stable, they could not let me drive home. I said my ride wouldn't show up for about 30 mins. One of the nurses mentioned that since it was closing time, they could not keep me in their department. They asked if it was okay they take me to the ER, and I was hesitant because I knew I could not afford an ER visit.

We have been members since 70's. Kaiser expansion in 90's have seen quality going downhill. Medical service is still fair, but they like to prescribe pills for everything. Be careful and read up on pills to be sure they do any good. I dropped dental after traumatic tooth extraction by unqualified general dentist this last year followed up by getting punctured by hygienist trainee who stabbed me three times before I bolted. Reason for this negative review is just found out they will not replace eyeglasses that have crazed and frames bent. So much for Senior Advantage. Hope medical stays good.

It's always hard to make appointments. Dental appointments are especially hard to make for children. Wait times are very long and care is not always appropriate. Not worth it for the $$$. Not happy with the self check-in.

I am a senior citizen. Physicians at Kaiser don't bother to listen to what you have to say about your symptoms. They automatically think it is just because you are old. You can see different physicians about the symptoms and they give completely different diagnosis including when you have had tests done. When you are referred to specialized departments it takes over a month to get an appointment. It does not matter how much pain you are in. The pharmacy runs out of your medicine and it takes days to a week to get them. This is the worst HMO company there could be.!!!

I had 2 stress test at Cardiology Department. I was so nervous. Justin ** nurse cardiology and Jasmine ** EKG tech, Dr Parikh ** made me feel comfortable. They take care of me to whole process. My husband and I are thinking to switch to different health insurance next year but with this experience I had today that made us think twice. I wish that all department are like them. Kudos to all staffs at Cardiology Department! Thank you so much.

I have been to the doctor office 3 times for a throat infection. Kaiser not once did a culture. I was told this last time to take a ** pill for my pain. Kaiser Permanente won't give tests but will prescribe medical even after I said the last time I took it made me have heart palpitations and I had trouble sleeping afterwards. Kaiser Permanente also like to give you surveys asking questions about your personal business that has nothing to do with your medical condition. I wish they were more concerned about their patients' health.

Be careful when you come to check up with KAISER because they don’t let you know how much you pay as asking co- pay and then send you a big bill after that with many procedures you really don’t need. THAT IS WHY MUST BE MORE WHEN THEY TRAP YOU BIG BILLS AND I ASKED THEY SAID THEY DID NOT KNOW even though you got a KAISER insurance. Trust me. I give 2 stars for service with good.

I am sitting here with all type of tubes coming out of my body. I am on chemotherapy for metastatic cancer secondary to Esophageal cancer which was diagnosed while I was covered by this company. My primary referred me for endoscopy and these people started dancing around the issue telling me to only go to their own center for treatment. Otherwise no coverage. I did tell them my life depended on it but who the hell cares as long as these people are saving money.

Like another reviewer, I have been with Kaiser for a few years and used to be a fan. This past month (since July 22nd) I was in pain and tried to get into my doctor, there were no appointments with him or my OBG (only for October...). I went through 4 courses of 4 antibiotics, each doctor I visited (5 paid visits until I saw my own primary doctor, plus a 6th visit with him and a 7th visit to collect samples because they never do and keep giving me the runaround). The problem has not gone away. The random doctors don’t know the history and each one says something completely different. At one point, a "phone doctor" told me that maybe if I stopped drinking so much water, I would not use the restroom that much! WHAT???

At 62 I have worked for 48 years of my life, 41 years as a grocery checker. I am 5'9" which means I lean forward, neck and head dropped down, shoulders and arms reaching. My mid back has hurt for 25 years, most likely from work and getting worse by the year. 7 1/2 years ago I crashed head first into a wall from a motorized scooter, it was sort of the final straw. MRI's, x-rays, CT's, all point to deteriorating discs, degenerative arthritis, bone spurs etc.. Within 3 hours at work I am in miserable pain. My personal quality of life is horrible.

Kaiser Permanente doesn't care about your health and life. The only thing they do care is to make as much money on you as possible. I signed up for KP hoping that I can receive same level of treatment including my anticoagulant medication, but what a surprise - they don't allow it and tried to switch me to cheap one with several FDA alerts linked to major occurrences of common side effects. Reasoning that I stayed on my current medication works for me and I don't have any side effects doesn't convinced them. Also they failed to get my medical records from previous medical provider and stated that they don't see valid reason for me to be on my current medication. Any way KP insurance is about the same price as any others, but level of service is much lower. And again, they don't care about you and willing to deny treatment to you, they care to make as much as possible on you. Washington state is no place for this insurance and hospitals.

Worst health care company EVER!!! After denying my requests for monitoring several serious health conditions i filed a complaint. Got the runaround so bad I gave up. They do this on purpose and the state board must be in their pocket or just incompetent. I was buried in paperwork and misinformation. They almost killed me if I hadn't taken matters into my own hands.

I have been with Kaiser since 2008. I used to be a big fan. Almost 3 months ago I was in pain and tried to get into my doctor, there were no appointments so saw someone else. This problem has not gone away and I’ve seen 4 random doctors that don’t know me and the care I should be getting from my doctor who should be overseeing my care. I’m so fed up that I’ve decided to leave once October 15 comes around so I can change to regular Medicare. I’m willing to pay to go to a concierge doctor to get the proper care. Very disappointed.

Despite notifying the doctor on call that my husband is on dialysis, he overprescribed an anti-viral medication by a factor of six. Once the problem was identified, Kaiser failed to rectify it. Six months of complications have followed, including a serious back injury. These complications have prevented my husband from qualifying for a kidney transplant, even though he has a matching live donor.

Refused to give 3 months medication supply because they want you to pay your copay 3 times instead of only one time. They will tell you lies like blaming the doctor, only order one month supply, etc.... Or they will tell you, "No stock, come back." It's all about money. They are greedy!

Why does/would a legitimate Medical Facility use Computer Generated Spam and misidentified numbers? As a Medical Facility filled with Doctors, Labs, X-Ray Departments, different Treatment rooms, isn't it important for the Customers (because they do not treat you as a patient!) to know that their Medical Facility is trying to contact them?

I have something going on with my left leg that the doctor doesn't want to diagnose, so every night I beat on my leg to make it stop and now I injured my hand and can't get an appointment for 2 weeks, and the doctor didn't return my message. I will put a splint on my hand and hope it heals ok. Kaiser Permanente cares very little about the quality of life of patients.

First of all- I would like to express my upset and concern that I have now heard from TWO of Kaiser Permanente doctors that breast exams are not included in Preventative Health Checks. That is outrageous. Breast health is an important part of a women's overall health. I expect the general public does not know that KP does not think so. Secondly- I went into the clinic to see a new primary care doctor, and SPECIFICALLY ASKED for a breast exam at my appointment, which was my yearly preventative health check up. I told her I was experiencing pain and was concerned. She told me that KP doesn't bother to do breast exams anymore, as they turn up nothing. I told her that my friend just had a lump found in an exam (not at your clinic, clearly) and it was cancer (her reply was "well now I feel stupid"). Dr ** did not perform and exam as I requested, nor did she order an exam (physical, mammogram, ultrasound, or other) for me.

Had appt at 4:10pm, arrived at 4:19pm. MA Joana ** says my appt was at 4:10pm and I came 9 mins late and Dr. Deborah ** already left and no one can see me. Kaiser policy to have 15 mins leeway.

I recently switched from Anthem to Kaiser. Here is my experience so far: Doctors are substandard. Kaiser hires doctors with poor communication skills. They do not seem to understand patients very well or listen. From the moment I signed up, they instantly switched all prescribed medications to lower cost alternatives. I was flat out told that Kaiser does not "have the resources" to provide for certain types of exams. In particular, I asked about foot and eye exams for diabetics. Kaiser does not allow for exams with podiatrist, and refers everything to your primary care professional. Their eye exams are a joke. Furthermore, access to Endocrinologist is tightly controlled. Near impossible to see one.

I have been using KP for several years as it is the cheapest coverage offered through my employer, but being a customer has been a very poor experience. I have gone through about four physicians so far. The first was ok regarding competency but lacked interest in my medical treatment, generally. It was like talking to a brick wall. He left eventually, and I had to choose another. The second doctor was good (my nurse recommended), but during a call to customer service one day a customer service representative accidentally deleted me from his service; I couldn't be added back because as one of the few good doctors he was no longer accepting new patients.

I had no complaints at all about Kaiser in California. But the experience in CO in the Boulder area is rather different. Unlike in CA here it is not one big complex covering everything. Surgeries for instance are done in other facilities belonging to other medical organizations. I have seen minor surgeries only be offered once a month and requiring a trip to Denver. My medical records in CA being visible to all departments I needed to interact with was one of the big advantages of Kaiser. Here setting up a first Endoc meeting they have no idea who I am or my history.

I've been trying for about 4 months to get appointment with their psychiatric department but continue to receive calls from them canceling my appointment... And I just received the call again today cancelling my appointment once again... It has been nothing but a total nightmare dealing with Kaiser.

I have had Kaiser for years and avoid going in at all possible because everything you go in for is shared with anyone in the Kaiser system, there is no patient privacy. I also don't appreciate being weighed every single time, especially if I am going for something unrelated. Additionally, if you are in pain, you have to beg for medication and hope that what they give you is enough.

If you're a fan of form letters stating they are sorry for having not lived up to your expectations, a fan of the buck being passed, unable to be assigned a patient advocate (doesn't exist in the Kaiser realm) or not being treated AT ALL, then Kaiser is for you!!! I have been trying for months to get a female oncologist, who speaks English (as her native language - too much medical terminology to deal with any more accents). Who can fathom there is life outside of Kaiser. It's not possible. You file complaints and they keep being bounced around, vs one person handling it. Case "managers" are mere clerks. Talk about a figurative title; they have no power to do anything and they can barely accurately assess the situation.

Unfortunately I don't usually go out of my way to leave bad reviews. Just can't let this go without letting others know before they choose Kaiser Permanente as their insurance. As a family that is self-employed and pays out of pocket we chose to leave Blue Cross Blue Shield to save some money. Turns out it is the biggest mistake we have made.

I am very disappointed with Kaiser. I have had debilitating migraines for years that cause me to have to take a leave of absence at work. The doctor didn’t want to backdate my work status and so I couldn’t file for temp disability. They basically act like you are lying to them and don’t believe what you are saying. I’ve never had an issue with getting a work note backdated with any other health insurance. I even told them I’d lose my job without the note but they could care less. All they want to do is pump you with drugs before they send you to a specialist. The lacking of compassion towards the patient is proof that Kaiser doctors are like robots. Being a doctor is more than just prescribing meds. You have to have empathy and compassion for your patients. All these doctors care about is their paycheck and not their patients.

I’ve been with them for almost 2 years now and if my employer provided better options for insurance carriers I would go with the latter. My experience so far has been poor. I would consider myself pretty healthy. However, I had a medical crisis occur during my time with them and this is when their true colors came out. If you need mental health services and/or have medical conditions outside of giving birth PLEASE DO NOT CHOOSE KAISER!!!! They are terrible! Nurses and staff are mediocre at best and unhelpful. Customer service is subpar. Sometimes you’ll get good service and sometimes you get someone who shouldn’t be interacting with people at all. I’ve had better service at the free clinic. At least at the free clinic you know it’s basic, but Kaiser will slap lipstick on a ** and call it a beauty queen.

Can't say overall experience since I've only been with KP for 7 weeks. What I can tell you is the heath care company does "bait and switch" claiming you can pick your own primary doctor only to find out the good ones are all full and not taking any new patients. Furthermore, KP shows some doctors as open for patients but when you apply - you find out they are not accepting new patients. Bottom line - you cannot pick your own family doctor with Kaiser. It’s a JOKE.

With Kaiser I am locked into using their pharmacy. They charge more than double for certain prescriptions than at all other pharmacies I checked. They must figure we got him locked in, we can charge whatever we want. Billings for medical services are very opaque. You never know what they invoice for and who is adding to your invoices. It seems everybody at Kaiser gets a shot at getting to the trough. I am currently fighting with them to get detailed bills. I am almost sure they are wrong, because they send me more expensive antibiotics at $250/dose then were called for. No way to check it though because all I get are statements that say "send us money" with no detail. There are charges by doctors that I have no idea who they are or what they have done for me.

So, I had this thing on my chest, I thought it was an ingrown hair. It kept getting bigger, and bigger. I tried warm compresses, the scab would come off, I'd clean it with hydrogen peroxide. It didn't hurt but it just kept getting bigger. I've got a 5 day river trip coming up and 3 days before my departure date. I figured that I'd better do something. On my lunch break on Tuesday I made an appointment with my general practitioner (who I hadn't seen in 8 years) I couldn't believe it. I was able to get an appointment at 10:00 on Wednesday!

Do not ask for your copayment info at any Kaiser facility. I was told first I had a 40.00 copay from my primary. Later at the Therapy Clinic I was referred to was told there would be no copay. :) Three sessions later I receive a bill that really hurt! I would have never gone in the first place. Much more than I would have paid at my last therapy clinic. Incompetence and bad communication.