DentalPlans.com Reviews

Everything I read is true. Dentists' data base is old or no long exist. Can't get my refund. They told me it's like insurance.

What a scam! First, being put on autopay and not being able to cancel. Second -- and this is the biggest problem -- they don't maintain their dentist database AT ALL, listing many providers and locations that no longer take their plan. I called to complain about this, and of course got the accountability-avoiding line, "that's up to the dentists to update us." NO -- It's up to THE COMPANY THAT OFFERS THIS PLAN AND TAKES MY MONEY FOR THIS PLAN. They literally take your money for a product you THINK you're getting, only to find out after the fact -- and having to spend hours/days calling dentists, facilities, etc., yourself -- that almost NONE of the dentists they list in their coverage actually take their coverage.

Even though this happened in 2022, I'm still going to review this company. I called them to refund a charge and requested closing the account since the user, my mom, had passed. I tried to recover around $178.00 (I don’t remember exactly) membership fee because my mom passed the month before it renewed. I went through two agents that had me send member info, bank info etc to several emails. I had also placed a call to the Cancellation Dept. to explain the issue. I spoke to Miguel **, the agent who said he was going to take care of the refund after I submitted all the information he asked for. I waited for a call back. No call back.

They sign you immediately into a plan and don’t give enough time to review your choice and you can’t go back and change. You can’t change your moline before charging you the fees. I tried to call and wasn’t able to speak with anyone. Took my number and promised to call back in one hour. Never received a call back from them. They charged couple as a family when there were no children. It’s very expensive and frustrating. Bad customer service.

Dentalplans.com is impossible to cancel. Never put it on auto pay like they request because they will charge you and not refund anything without a big problem. They don't pay on time. They never call when renewal comes up like they say. It is a waste of your money, most dentist offices have cheaper cost if you just tell them you will pay with a credit card. I had the plan for 6 years and called to cancel twice and they did not actually cancel it, then charged me and wouldn't refund the whole amount they charged the card.

Using this company discount in lieu of paying for exorbitant prices for insurance has its benefits and draw backs. The first time in a few years this is the first time I've had issues with them. The fee schedule they post from access after logging into my account is not the same as the dentist office. There was one code on my treatment plan that the dentist had a cost for $150 but the web site showed $81.50. I disputed this with the dentist who insisted they were right because they had a fee schedule from Aetna. When I showed the web site cost I told them they needed to call Dental Plans to get this resolved. They then realized they did not have an updated fee schedule OR the web site was wrong.

I had a standard UTI and the Tele-Health provider said they are not allowed to treat women over the age of 60 who have a UTI. Ridiculous. Waste of money and discount on dental work is not very much. Will not renew.

I have had a terrible time with Dentalplans.com. Customer Service is terrible. I did not find a dentist in my area that would accept this plan. I tried for 4 days. They have a 30-day money-back guarantee. I canceled 10 days ago, and I keep getting the run around, no refund yet!

Bought a Dental Savings Plan from these guys. Tried to cancel the next day after I realized that our dentists would not accept the program. Ended up sending over 20 emails to various addresses on their site for a refund - never got a single reply. Ended going thru Bank of America and they were able to get me a refund ($400 for two years). No customer service support at all. Beware of these guys.

I was able to find a regular dentist that accepted the plan HOWEVER my problem began when I needed an Endodontist. I called 10 providers listed on their provider list in my 20 mile radius. NO LUCK. Rep from Dental plans stated" its not our fault if the providers don't update their information" I paid for a service which is totally inaccurate and can not be relied on. I believe they have a responsibility to assure the information listed is accurate or refund my money!

This is not a dental plan. It is misleading to call the website "DentalPlans" when in reality it's only a membership card. They are just collecting money from their members and you think you can save. It's like a pyramid scheme, you purchase a membership without any benefit. I tried canceling but they're pushing for renewal plan and other so called plan but it's just another membership with different name. They have it set-up on automatic renewal, if you do not check, they are just automatically collecting your money without your knowledge. I tried using it once but the dentist said it's just a membership card. Okay we recognize it but you still pay the same.

They are a Scam beware. This Company is not what they say they are. Customer service are a call center in India and the coverage they say you get covers NOBODY!. They scammed my 70 year old Mother back in 2022 and somehow keep sending us mail saying they will renew the services and I don't even have teeth anymore. I have dental implants!. When I asked them to Cancel it they refused!. Guess next step in law enforcement for help!.

They supposedly have a 30 day refund policy. I activated 3/11/25 and cancelled 4/1 due to NOT FINDING ANYONE on their list to take this garbage. They said I would be mailed a check since I used my account and should receive it within 10 business days. Here we are 5/12 and still no refund. SCAM.

Checked into Savings Plans. Called at least 10 dentists on their list and none of them accept the listed saving plan. I called DentalPlans.com and the rep provided me with dentists that had already told me they do not accept any savings plans. I let the rep know and he rudely stated that I must not be filtering the search for participating dentists correctly. Geez.

These crooks tried to take $165 out of my checking account via my debit card. Fortunately they used the wrong guess for the expiration date and I was informed by my bank that the order was declined. I called their number and spoke to an idiot who told me I had to have signed up for their program, which I did not do and I had been billed directly by Cigna a few days before. This is a scam plain and simple.

This is a total scam. None of the lists of Dentists work at the places or have ever worked there. When you call you receive a different list that is also bogus. I spent 3 days and called 15 different Dentist offices, and None of them had ever even had a Dentist with any of those names ever work for them.

DentalPlans.com is really a scam!! At beginning of 2024, I had a dental plan and was so difficult ar the dentist office to being accepted, neither coverage for services that according to Dental Plans will get a "discount", I felt totally ashamed and nervous at the office before the reception on what I had to cover for dental services, they got hard time to contact Dental Plan, neither the plan covered the services, neither a discount, it seems like a fake plan policy, as they use to deal with prestigious and recognized dental insurances. Now, just at Dec 2024, I saw my credit card charged for renewal and higher cost that I did not authorize, neither thought of renewal, I ended up reporting a fraud for unauthorized charges.

I based my Cigna plan purchase on the list of prices that I could expect to pay. I expected a little variation, but the plan's price for my crown was double the price that was listed online and the percent savings was much, much lower. I called Cigna and they confirmed the price I paid for what they said was the most common crown. I asked, if this is the most common crown, why don't they list this price? They didn't have an answer.

Be careful. The problem I have with these people are they renew plan without your permission. This was done twice, charge it to the card they were suppose to use once, never put in their computer NO AUTOMATIC RENEWAL. Nobody does their job. It's the next person's job. It's called fraud. I didn't need plan for two people anymore, just one, yet they took out money for two. Went on website, still had my card info in there, WHY!!?? I TOOK IT OUT.

I purchased this plan on February 21, 2024. My provider had complications locating information as to whether, or not I could have discounted services at her office. At first she couldn’t get through. Then she just wasn’t able to verify any type of coverage. After weeks of delay, I needed to see a dentist because I had an emergency. I had a fracture in my molar. If I had been able to obtain an appointment to fill my tooth this wouldn’t have happened. Upon going to a dentist for this emergency, I was told there wasn’t anything in the system to verify using this dental plan.

When I went to the dentist in 2021, I had no dental coverage. The girl in the office offered me a discount plan for $150 for the year. I said sure, as it was going to get me almost half off. The girl in the office apparently did whatever necessary to sign me up and never advised me of the auto renewal. I was never given a card with a member ID or anything. I assumed it was something through Aspen Dental, not a third party. I NEVER sign up for anything with any auto-renewal, much less one that is $167. I just tried to make a purchase and my card was declined for insufficient funds. So I went to my account and saw this company had taken out $167. So I called them and asked what the deal was.

I contacted the office to apply and gave them my Dentist's name. I'm in Hawaii. Yes, they found the dentist, but when I went in to use it, they said they do NOT accept the plan, only THE REAL Aetna Insurance NOT DENTAL PLAN. Dental Plan is NOT good for anything. The Kansas review details what does happen. The company says they have your dentist and then proceeds to sell you the worthless plan. I wish I would have found this site with REAL reviews and see the truth. Save your money, it's a scam sorry to say. Let my loss be your gain. DO NOT CONSIDER THIS COMPANY. I welcome contact from Consumer Affairs and do have photo proof. BAD, BAD company.

I contacted Dentalplans.com through the CHAT on their website. They were very polite. I asked about dentists in Hutchinson, Ks. I was given about 35 dentists names. So far, I have contacted about 17 of them and NOT A ONE of them accepts the plan. Two of the dentist's offices that I contacted said they give a 10% discount to seniors over 65 (which I am) and one also had a 5% cash discount, in addition. Since the dentists didn't accept the plan, I would suggest EMAILING or CALLING any dentist that you are considering and ASKING before you spend your hard earned money. You may not think it seems like that much money, but I looked on several sites where hordes of people were double & triple charged and weren't able to cancel. BUYER BEWARE!!!

I came here to leave a warning for others after an experience with this company, which has disabled the "leave a review" part of their website. After discovering they were charging me monthly, instead of annually, I called to simply cancel. I repeated this request probably a dozen times, in the midst of being told I was wrong and being sold more time with them. It finally got cancelled, but what a terrible experience after being a member since 2020.

This company is a scam. You have charged my bank account three times a month for one plan. I was charged $14.95 twice in and again $13.95. You refuse to reimburse me for the unauthorized payments. I am cancelling any and all plans with them. I am a senior on a fixed income and cannot afford this money coming out of my account. I am very upset that you have charged me three times under the same name. Someone should have caught this. Why would I need three plans for one person. I am cancelling any and all plans with you and I want to be reimbursed for this. Please understand how dire this is for me.

Had them for 5 years. In middle of this plan year I wanted to switch to another plan that my dentist started using. It was an identical cost plan but their so-called service people out of the Dominican Republic tried to gouge me for another $15 to make the switch. I told them no and that I would not be renewing. Don't use this company and never use your credit card to sign up if you do.

I do not recommend this company. They will continue to charge your card AFTER canceling. No help at all. Just been more stressful than anything else. I truly regret trusting this company. So useless. Never even used this service once.

I signed up for an year on an Aetna Dental plan. Never used it. Somehow I ended up with "Dentalplans.com" In the first month I received a tons of email from them. Didn't realize it was the Aetna plan, sent them to junk. Because of this I never saw they were renewing the plan every year. I did not set my account to autopay. Must be the default because after three years of them automatically taking the money from my account I realized what was happening. No way I could figure out how to cancel it online. Ended up spending nearly 4 hours going through two departments to finally cancel the payment. Yet they did not cancel my account. I set an alert for next year to see if these crooks bill me again. If you sign up make sure you figure out how to cancel autorenewal. I actually got so fed up, I called the credit card company, requested they stop payment.

This is a pretty much a marketing tool for average dentists who don't get enough business. The dentist can give you the same price without having to pay membership here. Good dentists are rarely on a discount dental plan. Call time is very long and the call center employees are not trained to explain. The center is based in the Dominican Republic so they don't really care much for patients in the US. Will not renew my membership.

Bait and switch. I was told my dentist was in network and so I booked an appointment which needed to be 2 months out due to how good my dentist is. I went for the appointment, presented my dental discount plan and was told shortly after my cleaning and exam that the dentist office was NOT IN NETWORK which meant I got bait and switched.

The dental plan I got from here is very affordable and you get great service. If there is anything wrong they will listen to you and fix the problem from wisdom teeth to root canal and from nerve pain to dental implants. If you want service trust the process.

I recommend this company because they're absolutely wonderful. They Care about you and how you feel. I usually don't like going to the dentist because I'm nervous but they made me feel totally comfortable and relaxed. I really appreciate the way they helped me and I totally recommend using this company. Sincerely Keanya **. God bless

So, I went online to search dental plans and came across www.dentalplans.com also know as Dentegra. Sounded good. HOWEVER, after signing up I discovered I could get dental insurance through my employer four days later. I went online to cancel the plan which offered a 30 day Money Back Guarantee BUT NO! You can't just cancel online, you must call them and be subjected to a totally annoying speech which basically is meant to intimidate you into keeping the plan, otherwise known as customer retention. Then, once they agree to cancel your plan, you're put on hold FOREVER, while they "process your request".

Only participant I found was a dentist that offered their own personal plan for less money. Notified Dental plans Not to renew & they did anyway. They even renewed over a month before expiration. Showed my bank the paperwork & they reversed the transaction. Find a good dentist & negotiate a plan with their office or get the name of a good dental plan from them.

Had plan for one year and canceled and was charged again for another year. 199$. Only refunded 69$. They said they never received the cancellation so I was charge for the renewal and they still refuse to refund for payment. Very disappointed seeing I am not from this country I needed many translators to help but still no empathy from this company.