United Healthcare Dental Insurance

I would give them zero out of five not one out of 5. UHC does not deserve a 1 out of 5. Whey took the premium from us and claimed that our insurance terminated 2 months early. Our HR confirmed and wrote to them saying we had insurance for the service date and UHC ignore this. They paid the oral surgeon and then claimed that UHC paid in mistake and asked the surgeon to repay the money back to them. The surgeon obliged and came after me. I have thus far spent more than 3-4 hours with them. They will promptly provide a case reference number but will close the claim without giving a reason to me or inform me.

We have United Healthcare Medicare Advantage through AARP. The healthcare portion has been mostly ok although it is often difficult to get doctors who accept this insurance. The dental coverage is another matter. They make it very difficult to get to the right group to file a claim, once filed it is very difficult to follow up on status. I was denied coverage for a complicated filling that avoided a crown. Although this seemed like a responsible and less costly approach it was denied. I have been sending in information to various groups for months on this. Each time I think I'm getting closed to resolution, I am told that the information need to be sent somewhere else. The final letter received said that they were not acting on my case because they couldn't verify my coverage, despite attaching copies of my insurance cards. They have won. I give up as it is too frustrating. This is exactly the response their system is designed to achieve!

I have spent the last 1.15 hours trying to find a dentist through UHC. I called two dentists from the "Find Care" database. Then I called UHC and they referred me to 3 more. Then I called them back again and UHC gave me three more referrals. NONE OF THESE DENTISTS TAKE UHC Medicare Advantage. One of the reasons I joined this insurance is because of the dental benefit and now I find out they have a whole database of dentists who do not even take the coverage. I am just starting with the service and I wonder what other new discoveries I will make.

I am in third stage kidney failure, this insurance company only picks me up maybe two out of every six appointments. They won't even call to say that they're not coming. I spent hours on the phone setting up rides to no avail. I would definitely not recommend this insurance company. They have hung up on me multiple times...

My wife just had a routine dental cleaning appointment. The very last part of any dental cleaning is topical application of fluoride varnish (feels like same cleaning you do twice a day using electrical toothbrush). Payment was denied because of age? Are we talking about age discrimination here? Does she suppose to leave the dentist without that final part of a very straightforward and simple procedure? Does it mean after certain age you receive incomplete service because of your age? How in the world she could even be aware of those details? Again: we are talking about teeth cleaning with electric toothbrush after routine dental cleaning which took about a minute or so? Something is just not right!

I have had this insurance for several years through my work. I sure do wish that I had kept my previous insurance, even if I paid more for private insurance. I end up paying at every cleaning and checkup because this insurance pays for barely anything at all that goes along with cleanings and preventative care. Last October, I had a large filling fall out. My dentist said that it was too large to refill with a filling, because there was not enough tooth left to hold, and I would have lost the tooth unless I did a crown. Well, this horrible insurance would not cover any of it and said that they would only cover a composite filling which would not have been possible. It is sickening that this is acceptable and legal. This is literally the only reason for me to have dental insurance, and they are completely worthless. What a shady, thieving company. Do not recommend.

This is the worst dental insurance I have ever had and I will never buy it again. I have never had trouble getting approval to get a crown and all they have done since the start of the process in May of 2022 is give me the run around. Every time I call to follow up on approval, they say they did not receive the x-ray, narratives, etc. My dentist sent it multiple time and each time you call the staff is so discombobulated that no one knows what is going on and can't find anything. I finally received notice in August 2022 that my claim was denied as it was necessary.

This review is for healthcare not Dental. My incident started in June of this year, 2022. My primary Dr referred me to another Dr, ended up that Dr wanted a CT scan of my thyroid, which was done in June. Next appt was in July, and then one in August. On the first hospital visit to get these tests done, I was told I had to pay $100.00 deductible, but if I paid it that day they would discount it to $87.00, so I paid it right then. Never heard anything at all from any of the three tests... no bills, no EOB, no nothing until a few days ago.

Don't bother with their dental coverage. They list 8 dental providers on the AARP Medicare Advantage United Healthcare site as accepting coverage in my area but NONE take new patients. The closest I can get a dentist is over 12 miles away. No transportation provided for Medicare recipients. No openings until March 2023. Confirmed this with Patient Advocate Elli after being disconnected and placed on hold for over 2 hours this afternoon.

This is through AARP medicare United Healthcare dental section. They denied my claim of recementing a inlay that fell out... Very simple, needed to be put back in, or get a new one. Cost for a new one is over $1,300, recement $185.. Won't pay for this... poor coverage...