United Healthcare Dental Insurance Reviews

I have had this insurance for many years. It is too expensive for the little benefits received. So, I called to cancel the insurance. I was on hold forever. I was repeatedly sent to an automated AI attendant that said "enter your policy number". I didn't remember my number. I finally got a live person on the phone. I gave them my name, address and social. They pulled up my policy. I instructed them to cancel. They said that they could not. I needed my policy number! LOL! I said, well tell me what it is. They would not. I had to write the NC Department of Insurance. I filed a formal complaint. Finally, I got a response from UHC that of course contained my policy number. I will now call their damn number and wait forever to cancel. This is a damn scheme.

Same As all the other United Healthcare Dental complaints. They won’t cover anything and give you run around. Got lied to, hung up on, transferred to Aspen Dental!! They have no interest in paying for your dental care. Not enough pictures or xray looked fuzzy, not enough information. When basics is a trumping scam

We submitted our first claim for a $100 visit to be reimbursed and eventually received a $10 check indicating a paid "vision" claim. Spoke with a live rep and she instructed us to mail it again to a different address for correction. We sent it registered mail and verified their receipt a month ago.

Horrible customer service. 50+ minutes on phone - transferred back and forth multiple times. No one shares data. Had to re-enter many times. I hate UHC - if I had a choice I would never use them nor recommend them to anyone.

UHC is trash when it comes to customer service, simple things like paying premiums, they hang up on you, there are too many transfers from one department to the next. Tried 2 days to pay and still nothing

My experience with UHC Dental advocates is terrible. Most of the people hired don't know what they are doing. Long wait times on-hold when the advocate doesn't know an answer. They hope you will hang up, which I do and call multiple times until an advocate can really help.

Extremely disappointed with United Healthcare Dental. I lost a crown—a clear dental necessity—and had it replaced, only for UHC to deny the claim afterward. Apparently, they’re happy to take your monthly premiums but won't be there when you actually have a dental emergency. Their coverage is a safety net made of tissue paper. Avoid if you actually want your dental work covered.

ABSOLUTE TRASH. Rude customer service. They don't care about you. There is a reason they are the most hated insurance company in the world. Won't cover anything past cleanings then they blame it on your employer for not picking the right plan. Why would any plan that could ever be negotiated with your company not include general dental care? That's not an employer problem... That's a you problem.

They refuse to give me a detail of dental procedures and frequency covered on my plan. This is what the EOC says on page 98: "see the full list of covered dental services with associated frequency limitations, you can find it in the UHC Dental Medicare quick reference guide at uhcmedicaredentalproviderqrg.com." That link does not work and I spent over an hour on the phone with several people in customer service and they said I would have to get the list of covered dental services and frequency covered from my provider.

I have found United Healthcare Dental Insurance to be the absolute worse coverage I have ever experienced. There are no specialist in my area that will affiliate with their network, which in itself says a lot about them and when you need a specialist they pay almost nothing of the expense you will encounter.