United Healthcare Dental Insurance

Paid my part to dentist on day of service that was over $500 limit allowed by UHC. Got a bill from dentist for more money they said I owed. Called UHC and found out they paid dentist more than I was charged. Rep was unable to explain why. Called dentist who said I would have to come in so she could explain why I now owed more than I was originally charged. Sounds like fraud to me. Why would UHC send dentist more money than I was charged? Charges from dentist I paid on day of service are there regular fees for service I received. Also $500 only covers x-rays and a cleaning. I have to go back to my previous out of network dentist to get my second cleaning this year and pay for it myself.

We have had United Healthcare Dental since 2014 through work, and every March during the renewal period they change the start date. We can never get off the waiting period list so it has been useless for orthodontic, dentures or crowns. Shopping around so we can get our needs met.

I have had to appeal at least 2 claims this year to even get payment for a routine dental exam. They also refused to pay for anesthesia for my daughter to have her impacted wisdom teeth removed. Worthless insurance, have to jump through hoops to get them to pay a claim! Run, run far away. Anyone is better than them!

I received a bill from my dentist for $124 after United Healthcare Dental paid their share. The website shows the same coverage percentages for in network and out of network providers. I wrongly assumed the amounts covered for basic services (cleaning, x-rays and exam) would be comparable. I called United customer service and they said the percentages on the website were based on the amounts United covers, not the amounts billed by the dentist.

I am disabled and have a life threatening disease (which doesn't matter to the low life's that you hired). 1 hour later, 4 representatives (all separate calls because 3 out of the 4 reps PURPOSELY sent me to wrong transferred lines and blatantly lied about warm transferring me), all to JUST confirm and make sure my dental plan was cancelled for 1/1/19. Yet NO one could accomplish this. These trailer trash losers couldn't transfer correctly (twice), even when I BEGGED them to do their jobs correctly bc I am so sick. I Promises to warm transfer (twice) were complete LIES. Cold transferred (incorrectly).

Poor Management Practices. Found myself in the never ending hold cycle of United Healthcare that appears to be designed solely to prevent you from canceling your policy. If you are encountering similar service, you can file a complaint with your State Insurance Commission and thus create a paper trail that backs your timeline. Your State Insurance Commission is required to contact United Healthcare on your behalf and the x amount of days to respond.

Incompetent lying thieves. Endless phone transfers to people with no authority to accomplish anything. Crooks! Scammers! Elaborate phone system that goes around in circles and ends up nowhere. Idiots on the phone know nothing. Liars! Obfuscatory! Crooks! Every person that works for these thieves should be sterilized to keep them from corrupting the gene pool.

I got a UHC Dental Insurance from my job. I have to spend $50 per month for insurance. I went to doctor to check up my teeth, he did basic cleaning and told me I have to do few filling & small deep cleaning, my doctor sent pre-approval but company denied even though they are supposed to cover 60-80%. My doctor office and I talked with them too many times but they are keep denying. My husband is also struggling with his teeth. Doctor sent pre-approval to deep cleaning for him. The quote was just around $650 but this insurance said, my husband does not need deep cleaning because his teeth is very bad so instead of doing treatment just extract his all teeth. I could not imagine how can person who is on his 50s live without his teeth. We cannot afford for all new teeth. Of course insurance does not cover for new teeth at all. Please someone suggest me how to fight with this company.

My issue began in March of 2018 when a bottom tooth broke after being filled. So my dentist requested a crown since the tooth is not able to be filled and a crown was necessary. This crown was denied 5 times and each time United Healthcare had a new reason. First time was a pre-authorization which was denied due to not enough information submitted for a root canal, which as I told the representative when I called I did not need a root canal only the crown. So the dentist office submitted another pre-authorization.

I work for a dental office. My job is to submit, follow up on, and review dental insurance claims. Trust me, you DO NOT want United Healthcare dental coverage! They deny EVERY claim we send them. Recently they have started sending their claims to a third party and they separate the attachments that we send. (The xrays and pictures showing why procedures are needed). Then when the 3rd party gets the claim they send a letter saying they need the information so we have to email the information. Then they say they never received it and they deny the claim for that reason. When we have sent the information several times!