United Healthcare Dental Insurance

Oct 30, 2020 Called customer service about letter from United Healthcare stating dental claim denied. Total time on phone was 90 minutes. Female rep (she stated her name however due to her broken English I couldn’t understand what she said, which I now regret not getting it for my records) kept putting me on hold, saying she’s checking, couldn’t find record of it probably because it’s too new, told her letter dated 10/20/20, I received it 10/30/20. She verified I have dental platinum rider.

I just spent over an hour speaking to a customer representative at United Healthcare. I thought I had 2 very simple questions about the Dental Platinum plan rider that I needed answered in order to decide whether to purchase the rider or not. I went online first to find a list of in-network dentists and then to use their cost calculator. The cost calculator was not working. So I decided to call one of the dentists on the lists. Was immediately told that they do not participate. I'm not absolutely sure that they understood the insurance plan. They didn't seem to have heard about it. But when I mentioned United Healthcare and Medicare they said they don't participate. I then decided to call UHC and was assisted by a very courteous representative. But she could not answer my questions.

I spoke with a woman named Robin (amazing). She was such an amazing help! I had gone on the health plans website and scheduled an appointment with a company that doesn't accept my insurance and your website said it did. Robin was able to get me an appointment in less than 48hours. I am so impressed with her, she's very polite, understanding, and amazed me. I would like to compliment her for an astounding job, and it sounds like she enjoys it!

I had a tooth that cracked all the way to the tip of the root, was in pain and had an infection at the root. I went to my dentist who took xrays, said I needed to have the tooth pulled and that it could not be saved. Was told the oral surgeon in their practice did not take my insurance. My dentist gave me antibiotics to get rid of the infection. Which was imperative as I had a total knee replacement 3 months prior.

This dental healthcare is a mess. I filed a claim for a partial tooth that I paid since July, until now I have not receive my claims. I will surely tell my husband to unsubscribe and get another plan. Their customer service representative sucks. Will tell you one information at a time what was needed, instead you will end up calling and calling back like asking why your claim wasn't process. I faxed, I mailed the documents needed, and then when I called again, yesterday, they said another thing is missing, an EOB from my other dental provider!

I had a tooth pulled which cost me $150. UHC just sent me the check. $ 4.50. Wow.. really..I can understand taking out my deductible but they said in the explanation of benefits that only $59 was approved. Who charges $59 for an extraction?? Maybe in 1940. So even with my $50 deductible I could see sending me $9. But $4.50?? It feels like a slap in the face. I'm cancelling my dental insurance. I'm not going to pay $22 a month to be slapped in the face. On another note their customer service is very helpful, they're just good people working for a crappy company.

I have been advised that NOTHING is covered - not even an extraction on my United Health Care Dental insurance. NOTHING. I will be out $3000 for what I need done. Their dental coverage is a scam. The Platinum Rider they will offer in 2020 only covers up to $1000 their share. Also a scam.

Their web site is poor. You call the customer service number on the card and they refer you to another number. You call the other number and there is an hour wait. We have several other UHC insurances and it’s difficult to believe the dental is the same company.

I’m 35 & a single mom. I’ve been working for my job for 12 years. This is the dental insurance I have. 7 years ago I decided to go to the dentist because I had a lot of pain & needed a lot of work. At the time I was 28 & I was really focused on fixing the issues in the front top of my mouth. I went to a dentist that was in UHCD to only be told the work I needed was not covered. I needed several teeth pulled & was charged $200 each, I needed a root canal but most importantly I needed implants but those I couldn't afford so they suggested a bridge in the front. It’s 4 teeth & then I have a cap on the 5th. When they checked what was covered they told me nothing would be covered & I would have to pay out of pocket. $6500 later on my care credit card I’m still trying to pay it off. I’m now in almost the same exact scenario but this time the bridge I had done 7 years ago is loose & will fall out anytime.

My Name is Donald ** here in California. I'm not gonna say much because there is no words or stars to compare to her extraordinary customer service she provide to me. She went above and behind and I end up over what I expect. The greatest helpful and knowledgeable agent I ever experience. 5 star is not enough for what she did to help me. THANK YOU SO MUCH!!! CYNTHIA.