United Healthcare Dental Insurance

This dental healthcare is a mess. I filed a claim for a partial tooth that I paid since July, until now I have not receive my claims. I will surely tell my husband to unsubscribe and get another plan. Their customer service representative sucks. Will tell you one information at a time what was needed, instead you will end up calling and calling back like asking why your claim wasn't process. I faxed, I mailed the documents needed, and then when I called again, yesterday, they said another thing is missing, an EOB from my other dental provider!

I had a tooth pulled which cost me $150. UHC just sent me the check. $ 4.50. Wow.. really..I can understand taking out my deductible but they said in the explanation of benefits that only $59 was approved. Who charges $59 for an extraction?? Maybe in 1940. So even with my $50 deductible I could see sending me $9. But $4.50?? It feels like a slap in the face. I'm cancelling my dental insurance. I'm not going to pay $22 a month to be slapped in the face. On another note their customer service is very helpful, they're just good people working for a crappy company.

I have been advised that NOTHING is covered - not even an extraction on my United Health Care Dental insurance. NOTHING. I will be out $3000 for what I need done. Their dental coverage is a scam. The Platinum Rider they will offer in 2020 only covers up to $1000 their share. Also a scam.

Their web site is poor. You call the customer service number on the card and they refer you to another number. You call the other number and there is an hour wait. We have several other UHC insurances and it’s difficult to believe the dental is the same company.

I’m 35 & a single mom. I’ve been working for my job for 12 years. This is the dental insurance I have. 7 years ago I decided to go to the dentist because I had a lot of pain & needed a lot of work. At the time I was 28 & I was really focused on fixing the issues in the front top of my mouth. I went to a dentist that was in UHCD to only be told the work I needed was not covered. I needed several teeth pulled & was charged $200 each, I needed a root canal but most importantly I needed implants but those I couldn't afford so they suggested a bridge in the front. It’s 4 teeth & then I have a cap on the 5th. When they checked what was covered they told me nothing would be covered & I would have to pay out of pocket. $6500 later on my care credit card I’m still trying to pay it off. I’m now in almost the same exact scenario but this time the bridge I had done 7 years ago is loose & will fall out anytime.

My Name is Donald ** here in California. I'm not gonna say much because there is no words or stars to compare to her extraordinary customer service she provide to me. She went above and behind and I end up over what I expect. The greatest helpful and knowledgeable agent I ever experience. 5 star is not enough for what she did to help me. THANK YOU SO MUCH!!! CYNTHIA.

My husband and I were thrilled that this insurance was offered thru our Medicare. We talked with them about coverage etc. and went and signed up. We just found out from our dentist that they have denied everything for my husband other than cleaning and check up. I phoned the insurance and first was told his policy was cancelled and he had no insurance. Not true as it was being paid every month and I had proof. So they backed down on that and transferred me. But that was lie #1. Next person told me the reason they denied was because they hadn't gotten x-rays from dentist. I told them he sent them 3 times. Then the response I got was that they must be unreadable. Again lie #2 and #3.

I had planing and scaling ("deep cleaning") of some teeth. United Healthcare says that they will not pay anything toward my post-deep-cleaning checkup because it was less than 90 days after the deep cleaning. They say that this wait period varies by insurance provider, which suggests that, for some insurance companies, my dentist was all right to wait nearly two months instead of 90 days and suggests that waiting two months or 90 days ought to depend on the professional opinion of the dentist rather than the medical claims adjusters.

This dental plan is horrible. They don't cover what they say they do. They send you around and around in circles trying to get you to just give up when they tell you they won't cover a basic filling when your plan says no waiting period. They can't tell you where in the policy things are (because it isn't there), I read the policy from cover to cover. Horrible customer service, incompetent employees. Ridiculous wait times to even attempt to talk to a customer service representative. I got transferred 8 times over two days and 6 hours of phone calls. Got hung up on twice by their incompetent and useless employees.

I had this company when I lived in Florida, and I had no problems. Then I moved to California. My primary is pretty good, but trying to get other services is close to impossible. I have received incorrect info from company representatives and providers alike. And hope nothing needs to be done immediately. I’m trying to get a tooth extracted. I can’t even tell you all they put me through. First, they sent me to a dentist not on my plan. Got to a dentist, and got a referral. Won’t work. The provider was supposed to send some kind of referral, and didn't. Also, when I called the place they referred me to, it was the same place I had been to before that didn’t take my plan. Now they say it was because I was needed to be assigned an office. This goes on and on. Meanwhile, I have an infected tooth that needs to come out. But it doesn’t hurt so it’s not an emergency. Can’t wait until open enrollment when I can dump this company.