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Paid my part to dentist on day of service that was over $500 limit allowed by UHC. Got a bill from dentist for more money they said I owed. Called UHC and found out they paid dentist more than I was charged. Rep was unable to explain why. Called dentist who said I would have to come in so she could explain why I now owed more than I was originally charged. Sounds like fraud to me. Why would UHC send dentist more money than I was charged? Charges from dentist I paid on day of service are there regular fees for service I received. Also $500 only covers x-rays and a cleaning. I have to go back to my previous out of network dentist to get my second cleaning this year and pay for it myself.
We have had United Healthcare Dental since 2014 through work, and every March during the renewal period they change the start date. We can never get off the waiting period list so it has been useless for orthodontic, dentures or crowns. Shopping around so we can get our needs met.
I have had to appeal at least 2 claims this year to even get payment for a routine dental exam. They also refused to pay for anesthesia for my daughter to have her impacted wisdom teeth removed. Worthless insurance, have to jump through hoops to get them to pay a claim! Run, run far away. Anyone is better than them!
I received a bill from my dentist for $124 after United Healthcare Dental paid their share. The website shows the same coverage percentages for in network and out of network providers. I wrongly assumed the amounts covered for basic services (cleaning, x-rays and exam) would be comparable. I called United customer service and they said the percentages on the website were based on the amounts United covers, not the amounts billed by the dentist.
It would be very helpful to those of us on a fixed income if we had honest, easy to understand coverage information before we attempt to use the insurance. There would be no way to tell how much United would cover unless they have “codes.” When I called the dentist, they stated they can’t tell me either until they submit the relevant information and codes to United. Unfortunately, the in network dentist I used to go to was terrible. My options are to pay much more each month for better coverage, drive 40 miles and see if I can find a decent dentist in network, or pay more for dental services. Like most health insurance in the US, if you are poor, you are screwed.
I am disabled and have a life threatening disease (which doesn't matter to the low life's that you hired). 1 hour later, 4 representatives (all separate calls because 3 out of the 4 reps PURPOSELY sent me to wrong transferred lines and blatantly lied about warm transferring me), all to JUST confirm and make sure my dental plan was cancelled for 1/1/19. Yet NO one could accomplish this. These trailer trash losers couldn't transfer correctly (twice), even when I BEGGED them to do their jobs correctly bc I am so sick. I Promises to warm transfer (twice) were complete LIES. Cold transferred (incorrectly).
Flat out REFUSAL to give me a Managers name! I've worked in similar companies, I know you degenerates have this information. Complete trash that will never amount to anything because they choose a life without morals and integrity. They don't deserve even this job. The reviews below are CORRECT - crooks that should be sterilized so they never procreate. Read review below to call State Insurance to complain if they aren't cancelling your insurance policy. I will NEVER use UHC again and I will be spreading this for years to come.
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Poor Management Practices. Found myself in the never ending hold cycle of United Healthcare that appears to be designed solely to prevent you from canceling your policy. If you are encountering similar service, you can file a complaint with your State Insurance Commission and thus create a paper trail that backs your timeline. Your State Insurance Commission is required to contact United Healthcare on your behalf and the x amount of days to respond.
Incompetent lying thieves. Endless phone transfers to people with no authority to accomplish anything. Crooks! Scammers! Elaborate phone system that goes around in circles and ends up nowhere. Idiots on the phone know nothing. Liars! Obfuscatory! Crooks! Every person that works for these thieves should be sterilized to keep them from corrupting the gene pool.
I got a UHC Dental Insurance from my job. I have to spend $50 per month for insurance. I went to doctor to check up my teeth, he did basic cleaning and told me I have to do few filling & small deep cleaning, my doctor sent pre-approval but company denied even though they are supposed to cover 60-80%. My doctor office and I talked with them too many times but they are keep denying. My husband is also struggling with his teeth. Doctor sent pre-approval to deep cleaning for him. The quote was just around $650 but this insurance said, my husband does not need deep cleaning because his teeth is very bad so instead of doing treatment just extract his all teeth. I could not imagine how can person who is on his 50s live without his teeth. We cannot afford for all new teeth. Of course insurance does not cover for new teeth at all. Please someone suggest me how to fight with this company.
My issue began in March of 2018 when a bottom tooth broke after being filled. So my dentist requested a crown since the tooth is not able to be filled and a crown was necessary. This crown was denied 5 times and each time United Healthcare had a new reason. First time was a pre-authorization which was denied due to not enough information submitted for a root canal, which as I told the representative when I called I did not need a root canal only the crown. So the dentist office submitted another pre-authorization.
Second denial was because not enough cavity, cavity? Is what I told the representative on the second call, there will be no cavity in the images since my tooth was cleaned of cavity filled, and now broke. The representative now suggests I submit an appeal which I did. The response again was not enough cavity, which again I called to explain for a 3rd time. So I submit a second appeal, once more it is denied this time stating it was medically unnecessary, and they went further and told me the dentist told them it wasn't necessary.
Again I call United Healthcare to discuss this false information, the representative this time tells me she doesn't understand why I am being denied since I am covered for crowns. She goes further and tells me she will call my dentist's office to make sure they have what is needed on the next pre-authorization. She lets me know that as long as it is noted the crown is medically necessary and with details there should be no problem. Well, she was wrong. Here I am in June, this started in March, my tooth can break again at any time, I can't even chew on my right side without risking the tooth breaking more. Their response today, June 14th is Vague Information, denied again.
Something needs to be done regarding this company, they have lied and acted without morals or conscience regarding their patient's well being. Don't tell me it is not necessary to be able to chew without breaking your teeth even more being made to chew only on one side. And they are not only corrupt in the dental section, it goes into regular treatment by doctors where they are just as bad in general healthcare with doctors who act as if they don't have the time or care to treat you. Please look into this corrupt company.
I work for a dental office. My job is to submit, follow up on, and review dental insurance claims. Trust me, you DO NOT want United Healthcare dental coverage! They deny EVERY claim we send them. Recently they have started sending their claims to a third party and they separate the attachments that we send. (The xrays and pictures showing why procedures are needed). Then when the 3rd party gets the claim they send a letter saying they need the information so we have to email the information. Then they say they never received it and they deny the claim for that reason. When we have sent the information several times!
Then they refuse to send the denial which makes it impossible to appeal the denial! It's like they are trying everything possible to cheat the system! The sad part is in North Carolina where we are the retired teachers and state officials have this plan! So this company is taking the retirement benefits of some of our hard working, low paid government employees! SAD and Low of such a large company!
I had a problem tooth. After three fillings it was more filling than tooth, and so sensitive that they had to split each operation into two sessions. The root was semi-exposed and eating and drinking hurt. My dentist and I tried everything to save the tooth, but nothing seemed to work. Eventually he suggested a crown to save it and to lessen the pain. I figured that since I was "lucky" enough to have insurance that covered crowns, I would be able to afford it. The crown worked perfectly and the pain vanished. I could eat and go to the dentist for cleanings without agony. Couldn't believe it.
Of course, United Healthcare denied the claim, stating that the extreme pain I had been in was not a justifiable reason to put in the crown. Fillings hadn't worked, but whatever soulless automaton makes the case and appeal decisions was more interested in stealing my money every month in return for nothing. They told me I was approved for just a filling even though the tooth was over 50% filling already, and that hadn't solved the problem. I count my lucky stars that my dentist was an honest enough person to finance the crown where my insurance wouldn't. He paid out of pocket -- at a higher amount than United -- to make sure I could afford the life-changing operation. The office staff there informed me that United is the only insurance company that denies procedures in these circumstances. The ONLY one.
Everything worked out, but United proved themselves to me as a cheap, uncaring company that would rather their clients live with debilitating pain than approve a simple crown I already more than paid for monthly. I'm stuck with them because of my employer, but if you have the ability, avoid United at all costs. They will abandon you when you need them the most.
In Feb 2017 I contacted United to inquire about a possible health coverage for my 2 teenagers daughters. I clearly mentioned: I am just looking for prices; I am not ready to start a policy. Sure enough in July 2017 when I brought my daughters for a routine teeth cleaning to my medical dentist, I was told by my dentist that she could not assist my daughters, because they were under United Health Care coverage!!! Medical told me to contact United and ask them to send me a letter saying that I did not have any coverage with them. In Sept 2017 I called their customer service and they told me I would receive the letter in 14 business days: NOT TRUE. I called again in Nov and Dec 2017: Now they could not find any info about my daughters!
Called back on Jan 18 2018: finally one rep was able to find my records and she told me that the lady in Sept 2017 did in reality send a letter saying that the policy was not valid, but she sent it to the Social Services in Chatsworth, Ca??? (I specifically asked that lady to send the letter to my house in Canoga Park.) Now a new lady (Linda) in Feb 18 tells me that I would receive another letter, this time at my house in Canoga Park in 14 business days. 3 weeks went by: I called again and asked for Linda: nobody knew about a Linda??? A new rep tells me that United can't send me a letter stating that the policy is not effective because I never got any benefits in first place from United??? My conclusion: Some of the reps in United are mentally incapacitated. Some of them CARE LESS about people problems. Frankly I do not know which is worst. STAY AWAY FROM THIS COMPANY: THEY MAKE ME THROW UP.
Middle-of-the-road level coverage (excluding the unusually generous dental implants benefits) that seems too costly -- The practice manager at my dentist's office recently suggested that it might cost me less money to drop the insurance and just pay my dental bills out of my own pocket. Typically, regardless of what service has been provided, my copays nearly inevitably are higher than Dental Dental's reimbursement payout. Basically, I'm paying significantly more per treatment than Delta Dental pays to my dentist.
The dental office assured me they have repeatedly sent the x-rays. The insurance co. of course states they do not have the x-rays. I also have United Healthcare medical and they approved a surgery in September but refuse to pay the surgeon. The doctor office has refiled and sent the office notes but of course United claims they do not have the info. This sounds shady to me since it involves all of our claims for 2017.
UPDATE ON 05/09/2018: I had a crown break off at the gum line. My dental office took an x-ray and I had a bridge done back on 7/6/17. United denied that claim stating x rays not received and they have been sent several times. Now 5/9/18 they finally admit they have the x-rays denied again. I called and now they denied because they did not get full mouth x-rays which they do not do for 1 broken tooth. My dentist office said full mouth x-rays are only done every 5 to 7 years.
I tried to find online on google search a good insurance with great recommendations from other customers. There were a lot of insurances I could choose from but the United Healthcare Dental stands completely out for me in every positive review I was reading, so I choosed this insurance for myself! I like the outstanding customer service from United Healthcare Dental! Very fast response all the time when I have questions or when I’m concerned about anything like the costs I will have a dentist appointment, we all know how expensive it could be without an insurance! I really like this company a lot. They take good care of their customers. The only thing I dislike a little bit was the online application to fill out. It was a very long list from all things they wanted to know, and I thought it was a insurance for my teeth.
I enjoy many features provided by my dental care such as routine check ups and cleanings being covered as well as emergency visits and x-rays for toothaches being a covered benefit. They also have hassle free billing for the most part which is very nice. My policy is through the government program Medicaid. I was sent a letter asking which insurance provider I would rather have and I chose the one with the most coverage and least amount of billing issues. But there are a few things that I would change such as the amount of coverage per person for non-routine dental care. Coverage for services such as fluoride and crowns would be covered as well.
I absolutely love the policy because it offers free cleanings throughout the year, and the main factors that makes this insurance so amazing to me is that I always have a Decent co-pay, great customer service when asking about coverage and cost of co-pay, very reliable insurance! I have had great pleasure of being with this company. I am always taken care of with great co-pays. I have had the best experience with this insurance. Choosing this plan was easy and affordable, very simple. It was recommended to me by my mother, nothing but great comments from other family members as well.
United Healthcare Dental Insurance has good coverage, easy to deal with, accepted at a lot of dentists' offices. I completed my enrollment in person and some of it was online. I chose it through word of mouth and I feel that is the best way to decide certain things. Their customer service department is very pleasant as well and the cost is good. I am quite happy with them. This is by far the most user friendly dental insurance I have had in a very long time.
I reviewed multiple insurance policies online and called for quotes over the phone also online and this policy was more fit for my budget with dental included. United Healthcare Dental Insurance has variety of general doctors and specialists and hospitals near my area. Also has customer service in 24 hours and referrals are taken care immediately. Also have late hour doctors office that can accommodate my hours.
I chose United Healthcare Dental Insurance because my employer pays a portion. This makes it an easy choice with virtually no work on my end because we have someone who does the enrollment at my office. I trust my employer and their choices with insurance companies and offers through this company. I like that I pay nothing for standard cleanings and fillings but I wish that orthodontics and white fillings were fully covered. I feel like even on more than basic plans procedures are incredibly expensive. Also, it would be easier if there was an app with easy access to coverage and cost analysis for services provided.
A friend of mine recommended me to check it out and told me that him and his family enjoyed having it. I like the low deductibles and the in-network providers they provide are very close to my house so I don't have to go far. But sometimes I don't get a representative that is knowledgeable.
It was a very simple process, switching to UnitedHealthcare Dental. It was through the company that employs me. The policy was chosen to be the best for my family. It was quite a simple process which was done online. I really like how United Healthcare is willing to work with their customers. I also like how I can still go to the dentist that I have gone to for years, even when I had to switch to this insurance company. UnitedHealthcare Dental has good customer service and is an overall good company to have insurance through. They have always seemed to care about their customers and their interests. Perhaps they could be easier to get a hold of and contact, but even that isn't too bad.
I like that this company pays fair amount of payments without very big deductibles and not very big co-payments when you go in to have the work done at your appointment. My dentist would take it and it was easy to get my appointments. They always file my insurance and make it easy for me. But there were several that would not take it and the limit of coverage is so low. No matter what happens they will only pay so much of your dental payments and that they only pay for one cleaning per year.
I love everything about the dental place that I have and the insurance that they offer. I like the rebates for check ups, which is a major plus and works out good for me. There's good cards for going to each check up for everyone in my household. They have friendly service and good people that work for the company. They have been very honest about everything to me and let me know how complicated some things might be. I have never had any problems with anything for having this dental service. Everything has been fixed for me and it was the best decision.
I was able to choose this policy thanks to the field of work that I am in and the options to health care that they provide to me and my family in all. One feature that I like from this insurance company is that they are always in contact with me and tell me whenever something is up with my insurance. But I wish this insurance had better plans when it comes to financing and seeing just what your insurances would cover since they cut off for some reason.
I love the fact that you pay for a certain amount out-of-pocket for services covered by your plan before my insurance starts paying and this is completely great. I love all the features about the health insurance company. After I meet my deductible, you are responsible for a percentage of covered expenses. This is your coinsurance. Most UnitedHealthcare dental plans feature either a 20% or 30% coinsurance. Under some dental plans, you might pay a fixed cost for certain services, like X-rays. This is called a copay. But I called in and discussed it with the young man.
The process of getting my United Healthcare Dental plan was very fast and easy. They made me feel like a valued customer and I had no problems with them whatsoever. United Healthcare Dental provides me with great Dental coverage for an affordable price. I enjoy their coverage and their insurance rates and hope to continue to buy from them in the future.
I signed up for dental insurance Online through my employer’s website. The process was simple and easy. I was able to review a pamphlet as well as online information pertaining to the plan and coverage information. The information was detailed and easy to see which plan was best for me. When I went to my employee’s portal to make my selection, I found what I wanted, clicked it and confirmed it. I feel that this company is very similar to all other companies with basic coverage. You get two covered cleanings a year but have to pay a lot out of pocket for anything else that is needed.
If possible, insurance companies should try and cover more than just the basic dental procedures such as cleanings since most Americans need more than just a cleaning. Cover needed fillings, crowns, etc. especially if poor mouth hygiene leads to other health issues, dental insurance needs to cover more. Also, the dental industry needs to make dental work much more affordable. There are middle-class families that cannot afford to get dental work done because of inflated prices. Something needs to be done and insurance companies are trying but to keep up with inflated dental costs and unnecessary high prices is hard and pretty much impossible. Overall, insurance companies are not at fault and are offering insurance coverage that seems to be the norm amongst most insurances. It's the dental industry itself that needs to change.
United Healthcare Dental Insurance has a service that really does care about how I'm treated. They are easy to use, fast, quick, great customer service that is helpful, easy to understand policy that helps keep the cost down so I can always use it to receive a check up without having to worry about costs or care.
United Healthcare Dental Insurance was recommended to me by coworkers and friends that have had past experience. I also did my own research and they had good reviews. Their dentist office location is also very convenient to where I live and they have hours that work for my schedule as well. They have nice staff and the dentist is very knowledgeable and puts me at ease. However, I do not like the different copays that are needed for different services they offer and sometimes the waiting time can be long since they are very popular in the area they are located in.
United Healthcare Dental Insurance expert review by Cyril Tuohy
United Healthcare is one of the largest companies and healthcare insurance providers in the world. The insurance provider has a large range of dental insurance plans for its clients.
A huge network: Over 200,000 dentists are in United Healthcare's network.
Medicare plans: Those with Medicare can apply for coverage.
Free quotes: Prospective customers can estimate total costs on United's website.
No waiting period: Never wait for preventive care or major procedures and preventive care is covered at 100 percent with no deducible.
Pediatric dental: Certain dental coverage for dependent under age 19 is offered through United HealthCare’s medical plan.
Best for: United Healthcare is good for large employers looking for a dependable dental insurance plan as well as families looking for great coverage. The company has announced it will no longer sell insurance on federal and state exchanges in 2017.
United Healthcare Dental Insurance Company Information
- Company Name:
- United Healthcare Dental Insurance