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Auto Owners Insurance
Overall Satisfaction Rating
1.56/5
  • 5 stars
    4
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    26
Based on 31 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Auto Owners Insurance

ConsumerAffairs Unaccredited Brand

Auto Owners Insurance works with independent agents to sell several types of insurance, including auto insurance. These independent agents aren't part of the *ConsumerAffairs insurance program, so Auto Owners Insurance isn't a verified partner. To find a verified partner insurance company, contact InsuraMatch today.

BOTTOM LINE

By innovating, Auto Owners Insurance has cut costs while still providing competitive coverage for automobiles and other major assets. Locally-focused agents respond to claims instead of national chains. Positive reviewers appreciate the flexibility brought on by the company’s growth.

PROS

  • Has been a Forbes 500 company for more than a decade
  • Local agents and offices with independent businesses.
  • Offers several types of insurance
  • Bundle options available

CONS

  • Claims processing times can vary
  • Rates may not be as competitive as other firms

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88 Auto Owners Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
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Verified Reviewer
Original review: Jan. 28, 2019

I was recently rear ended in a car accident but still needed to go through my insurance. Once I filed my claim - I got a call back the same day. Rental car was set up immediately. The adjuster got out to assess quickly and repairs are started. Everyone that I worked with through this process was very helpful. Thank You!

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 29, 2018

My insurance company is very easy to deal with. When I had an issue they were quick to come out and review the damage, set me up with a rental car and gave me a list of shops near me that they would freelance the work out to. So easy.

8 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Oct. 19, 2018

All around great insurance for the price that I pay for premiums. They have always been fair with me. When I had a vehicle totaled after a car/deer accident Auto Owners paid me fair market value for my car. It was a fairly painless process and took about a week. My only complaint, and it is very slight, is that you have to purchase an Auto Owners insurance policy through an agent, instead of being able to purchase directly from the company.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 13, 2018

Recent hail damage claim was handled extremely expeditiously and received claim payment very quickly. Adjuster was very courteous and helpful in answering questions, and worked very well with my roofing contractor.

14 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 25, 2018

Auto Owners Insurance was very thorough in resolving issues. They were very quick to respond and made sure the job was done very well and to our satisfaction. They were polite and listen well so any concerns can be met or explained within the first conversation. They take time for you and do not rush your conversation. Additionally, their claims process is exceptional and quick. The prices on their products are somewhat cheaper than the average insurance company.

11 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: May 15, 2019

After my original claim on wind damage which they paid promptly they refuse to cover additional damage which was discovered by my roofer later. They claim the roof was not installed improperly. This is from someone they paid to inspect the roof. Funny, they have collected premiums for 18 yrs on an improperly installed roof and now the roof is my problem. Auto Owners always treated me fairly in the past but something has changed in the last few years. They no longer cover things as well as they did in the past.

In addition to this they also refused to replace the slope that the original damage is on to ensure that the roof will be an uniform match, The adjuster stated that from a small sample sent to a lab, in which the manufacturer could not be identified, that there were shingles that would be a close enough match. REALLY! New shingles matching 18 yrs ones. I have option of spending $$$$ in attorney fees just to get them to do the right thing. Great option, Right. BEWARE of Auto Owners insurance.

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Be the first one to find this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 4, 2019

Claim denied, totally rude: Two tornadoes Hit Baldwin Michigan, it bent my steel roof seams and the leaking water damaged the roof and inside ceiling with mold and water. The walls were moved on the foundation 3 inches black and white. https://difs.state.mi.us/Complaints/FileComplaint.aspx.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 16, 2019

A driver insured with Auto Owners ran a stop sign and T-boned my car and totaled it. He took complete blame. I have been fighting them for weeks to get any money. I had the car towed to my property so they had no storage to pay. I did not get a rental even though one was offered. After doing all that, they are still stonewalling me. We agreed on a settlement price but now no money. Can't even get a return phone call.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 9, 2019

I was rear ended a year ago by an Auto Owners client. Getting the initial paperwork was easy, but now it's a year later & I'm trying to submit my medical paperwork for reimbursement. I emailed a PDF copy to the claims adjuster but she said she couldn't open it; I had no problems opening the attachment on multiple devices. She then asked me to fax it; I tried six times with three different fax numbers but couldn't get anything to go through. Now they need me to mail the papers, which I have no doubt will "get lost in the mail." I'm really starting to regret not getting a lawyer involved at the start.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 12, 2019

I was injured at work and 4 years into treatment they decided to quit paying for anything and was turned over to a lawyer. Now that it has affected my whole family in many ways, they still won’t honor my doctors opinion and instead hired an expensive doctor near Chicago to make a false report and send me back to work unhealed. 2 doctors had me off work at that time. They don’t care about the insured but how much they can save money.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 31, 2018

An Auto Owners policyholder hit my vehicle, 100% their fault. My agent and myself have tried numerous times to contact the adjuster after filing the claim. We are 20 days later and have not received a call from the adjuster. My advice, THINK TWICE!

31 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 17, 2018

If you're considering purchasing insurance though Auto-Owner's, please reconsider. My family filed a claim after Hurricane Michael hit our area and we had some window damage. I understand they are busy but they put us off for months. When Jim was finally able to get out, he said he couldn't say for sure about the damage and then hired an engineer to come out weeks later to take a look. They denied our claim but Ben from their Claims department could give no answers other than "it's all in the report." Ben in Claims contradicted Jim's story and notes and since he couldn't give any more answers, my family and I just feel duped by them. They inspected and insured our house as is just five years ago but after damages related to the most recent storm, they're refusing to help and being horribly impolite about it.

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 19, 2018

While driving in town to pick up my wife from work, I was driving in a right turn lane (to turn right) when an idiot decided to make a right turn from a forward only lane, thereby hitting my new car on the driver's side. Kathy ** of Auto Owners Insurance decided their insured driver was not at fault and I now have to pay for the damage to my car that this idiot driver caused. Kathy ** was arrogant through the whole process and extremely snotty.

41 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 18, 2018

Our vehicle was in a mechanic shop for repair. The vehicle came out of the shop with body damage and the problem it went in to have fixed worse. The shop owner agreed the damages happened there and asked for estimates so he could pay it, we took the estimates he decided it was too much and submitted a claim to his insurance company Auto Owners. After 2 weeks of not hearing anything I contacted them. A week passed and I had to call them again. They then decided to send an appraiser out. The appraiser came back with an offer that wasn't even enough to cover the labor alone. I told them not acceptable and sent copies of the estimates we initially received which they already had.

They then sent this back to their appraiser (Americlaims) to confirm with the shops. Couldn't get answers from Americlaims and auto owners not returning calls. I eventually blocked my number when I called and miraculously they were there. At this point 4 weeks had passed. They now tell me they have sent it to attorney for review, really so the insured states it was the fault of his shop and offered to pay, Auto Owners said they were paying for all the damages but made an extremely low offer and now they have retained legal counsel.

We are well beyond 2 months almost 3 for something cut and dry and still waiting on Auto Owners. I would advise anyone and everyone to stay away from this company. If they won't pay put third-party claims. I can only imagine what they do for their insured's. Horrible horrible claims between Dan ** and Cindy ** in the Sioux Falls claims office and the Americlaims they use for appraiser. This company wants to pay bare minimum and below.

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30 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 2, 2018

I was trying to grow my business, needed workman's comp. got this Auto Owners, I paid on time for every bill I got. Never had a claim. I had some bad employees and switched back to no employees. I got a letter from Auto Owners stating I was behind payments and it was canceled. I never got any notices or emails about this. I called them. I had a 15 dollar fee to close out the account. I got the account closed. 3 month later I get a bill for 4000.00 I called and asked what it was about. They tell me they are charging me 200% interest on my previous account due to not getting payroll report. Again no letters or notices about it. I asked if I could access my account online. Was told sure. I put in the account number is not accessible. Then they tell me they are sending the bill to collections. even though it states I have 30 days for payment. I'm done with them. They are a bunch of scammers.

37 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 28, 2018

In October 2017 I was rear ended while stopped at a red light. Other driver did not even brake as he was busy talking on his cell phone. My car was totaled. Back end was dented in but tow system underneath helped prevent it from crushing in further. I’m a no nonsense person & just wanted to get to work. Within 5 minutes my neck felt horribly sprained. Within 3 hours my brain just shut down, nauseated, blurred vision... went for medical care & found to have neck injuries & bad concussion. Have been told tow system helped car but caused a bigger impact to me.

For over a month & a half had trouble speaking because my brain couldn’t find words. At times that is still an issue. I returned to work too early at my own insistence & against my doctor's advice. Auto Owners by law & contract should pay the first $10,000 of medical bills. They are denying all bills & have the audacity to say I’m fraudulent in my claim. 3 doctors including a neurologist, along with 2 PAs have said I have concussion. Medical is still ongoing, costing me 1000s along with ruining my excellent credit.

I’ve always lived with integrity which is why I didn’t just rush off in an ambulance for claim's sake, I’ve also gone to docs only when absolutely necessary. I’m a dedicated worker but coworkers are having to pick up my slack as my brain is not working right, not the same since the accident. This company is flat out evil. I was a safe driver for 41 years. Never had claims & this is how they treat people.

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40 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 22, 2018

Auto Owners Insurance recently declared my auto was totaled so I chose to keep my vehicle and take the payment. When I went to pick up the check the check was in mine and my ex-girlfriend's name when her name is nowhere on the title only on the insurance policy. This is completely ridiculous as she has nothing to do with this vehicle. Has never made a payment or paid the insurance on this vehicle. Nor does she drive this vehicle. It is mine. I need to get my vehicle fixed but they chose to put the check in both names. It should be just mine. Now I'll be lucky if I get any of it!

26 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2018

We are a small dealership with two separate lots, both had hail damage back in June. We have done everything Auto Owners has asked us to do including some things twice. After several months of double talk and unanswered phone calls we were told by Mark **, our claims adjuster, that our check was in processing. After waiting 2-3 weeks for our check we called Mark ** for 2 weeks before he would answer! When he finally did answer he told us that he didn't have all the information that he needed to process the claim!

How is that possible... because it was a straight up lie! It is now October and we still have not received our claim check on over 80 cars and trucks. Mark ** is a liar and still avoids us like the plague! His supervisors have done nothing to expedite the situation. If you are looking for business insurance I would never recommend Auto Owners. This is a substantial amount of money for our small business to be held ransom for.

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37 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

My wife had to pay Medicare back for hospital costs that Medicare paid for from the accident because Auto Owners refused to pay them. They treated her very badly and I wouldn't recommend them to anyone. They're only interested in our money and in the customer.

36 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

Our son was rear-ended on May 11, 2018 by a man with Auto Owners Insurance and they do not want to pay the full amount to have our son's car repaired. The accident was completely the other guy's fault and the police report states that. Our son's car had a cracked bumper and a completely broken exhaust. They paid for the bumper and only part of the exhaust. They said we need to just have it welded instead of replacing it. Well, that is unacceptable. The accident was not our son's fault and yet they do not want to repair his car. The exhaust was barely hanging on and he needed to drive it to work. The appraiser they used was a jerk and had the model wrong for the car, he had the lower end model listed and it is the high end model and he low balled the estimate. We have been through 3 customer service reps and none of them listen to us.

They said the exhaust should be welded and that's it. They also do not want to pay for the rental insurance on the rental they gave him for a week. They said it's because he doesn't have collision on his own vehicle so that's on him. Again, the accident was not his fault, he should not be out any money. We had an independent estimate done by Abra Auto Body and Glass in Milford, Ohio, per their request to prove the repair amount and they still won't pay. They don't even care that he went by ambulance to the hospital for a mild concussion either. They also don't return calls and they are never available when you call them. My sister has been in 2 accidents since this happened to our son and both times the insurance has paid. It shows that Auto Owners likes to punish the person that their insured hits.

Our son has had to pay for a new exhaust mostly out his pocket and my husband had to put it on, we could not afford the repair shop to do the repairs because we weren't given enough money. We even took the car for a 3rd estimate but they haven't budged. Our insurance company (American Family) has actually paid the medical bills because Auto Owners has refused. Again, our son was rear-ended. This insurance company is a joke. I would never recommend them. It's been 4 months and this is still going on, ridiculous.

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40 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 26, 2018

Auto Owners performed an initial audit on my payroll as normal, but doubled my rates, and the following year when my payroll dropped to 1/4 that of what it had been it did not reduce my rates but increased them another $460! They are deceptive and stated that they never received my audit even when I sent it directly to them have a signature and email to prove they received it. They refused review the audit and continue to lie about their information. When contacted they say they will send an itemized statement and never do. They finally sent one after I cancelled service and stated I own over $3000! They are scammers and I will never trust their company again. I now have one that is paid after each payroll is completed.

43 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 14, 2018

I was rear ended by a driver insured by Auto Owners on June 8, 2017. I injured my neck and back. I was seen on an outpatient basis for a year and then ultimately I had to get a Cervical Discectomy with Fusion (Neck Surgery) on July 16, 2018. After reviewing my Doctor's notes, Therapy notes, MRI's, CAT Scans, X-Rays and Surgical notes I was offered $2,800 from "Tim". I am 3 weeks post neck surgery. I had two vertebrae removed and repaired with a metal plate. I still have a Syrinx (Fluid filled cyst) on my cervical spine from the impact of the rear end. I am being told that there is no treatment for it. I will continue to have limited function of my neck despite having surgery due to this "Syrinx".

I would not recommend this company. I am preparing to sue them. Instead of just paying the policy limit (which is significantly lower than my actual expenses), they would rather take a "roll of the dice" in court. My surgery alone cost $45,000. Not to mention the other bills which total another $35,000. I'm so angry that my life has been ruined by one of their policyholders and they have the mitigated gall to offer me $2800 (as if I'm a joke or something)??? ** that!! I'm taking them all the way to court. I've had enough of their games.

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49 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2018

My teenage children was in an auto accident on September 2, 2017, when another driver turned in front of them. My daughter's car was totaled and both had to be taken to medical care. I have Auto Owners insurance and have submitted the medical bills to be paid. To date, the bills have not been paid and I have placed more time and effort into getting these bills resolved than my insurance company has. They have lied to me and continue to give me lame excuses. I have had to hire an attorney to represent my daughter, who suffered to most injuries. I would never recommend Auto Owners insurance company to anyone. I will be dropping them if/when I ever get this resolved.

40 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 7, 2018

In July of 2018 I was involved in an accident with one of their insured. I was traveling eastbound when I came up on an intersection they isn’t complicated to work. Their client was traveling westbound preparing to turn left (would then be heading south). I had a solid green arrow and the insured had a flashing yellow arrow, which means yield to the right of way. The insured wasn’t paying attention and began to turn left as I was entering the intersection, I went to slam on my brakes I was unable to stop in time, and collided with the car.

After immediately filing a claim with them that night it has been a horrible and draining experience with this company. First I got a call from the adjuster and he told me he was going to be in town from 11am-4pm the day he called to schedule to meet me. As I had to work I told him that wouldn’t work. He said he was going to be driving back through town around 6 and I said that could work but I wouldn’t be at home and asked if he could meet me at a different location. He agreed and still ended up being 25 minutes late. The adjusted estimated $2100 worth of damage which we immediately knew was incorrect. I continued to drive my car because I had not been told I shouldn’t be. My hood was buckled and we knew that, but in the state of Kansas it’s illegal to drive with a buckled hood as it could be dangerous, which you’d think the adjuster would have informed me of that stipulation.

After finally getting the repair approved I took it to a repair shop. (Luckily we got to choose the repair shop so we took it to a local business who’s been in business for decades and is very helpful.) The repair shop immediately told us the estimate was low, how low he had no idea. After a week of trying to get the adjuster back in they explained that his adjustment was only half of what it would actually take to repair it. After almost another week of nothing we were informed that the agent decided the car was a total loss, which according to KBB, NADAguides, and Edmunds should’ve been a total of $5200 and Auto Owners claimed the vehicle was only worth $3400, which is completely unacceptable.

Some issues not mentioned include trouble with a rental car, trouble with the agent not being available for days at a time with no urgency to get back to us, among basic disrespect and nonprofessional handlings. Auto Owners has been a nightmare to work with and I don’t recommend insuring anything through them. They employ inconsiderate, bottom feeding, power hungry people. I am so sorry for anyone who has or will ever have to deal with this joke of a company.

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32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 27, 2018

My husband and I had an automobile wreck. We were hit by an individual that was uninsured and my car was totaled. I had my vehicle paid for so this was definitely a loss for us. However, to make matters worst the lack of communication with our adjuster was below standard. My husband and I would call and it would go straight to voicemail and we would leave a message. The voicemail stated to only leave one message and we followed the "rule"! Although we never received a callback!

My husband finally had to press another prompt and have someone make her pick up because we didn't even know at the time if our car was repairable or not. In the end we were given below retail value of the vehicle and aren't satisfied! We live in a hurricane prone area and have our homeowner’s insurance with Auto Owners as well! Our home is paid for I pray we don't have a claim! Keep in mind we have been loyal customers for years and never had a claim. Guess it's time to do some insurance shopping!

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30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2018

I was on my way to visit my son in Florida, and as I stopped at a rest stop in Palm Beach county, in a matter of three minutes someone broke out my back car glass and stole my purse. I have been stuck here for 6 days with no purse, credit cards, bank cards, or ONE SOLITARY cent!!! I have a broken out glass in all this rain and my new car is ruined. Auto Owners was contacted that very evening and so far, they have not done one thing to help me!!!

They finally sent an adjuster today, 6 full days later. Of course, they regretted to inform me that they could not help me. I have given this bunch of jokers my money for car and homeowner's insurance for years, and got NOTHING in return. As soon as I can get back to Tennessee, I am dropping this company as soon as I can get the money to get home!!!! Whatever you do, DON'T deal with this shoddy company. Their customer service reps were also rude, uncaring and very unprofessional!

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50 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 18, 2018

Been a client since 2016 and just canceled July of 2018 and they just now are telling me I’m an entire month behind. They admit to withholding their policy from the clients until they cancel. There was never any notice to me or our independent broker about this policy and they distastefully admit to keeping it within their own walls. We were told from our first payment that each payment would be for the month that we were paying (ie; may payment was for May coverage, June was for June, and July was for July.). This is what we were explained. But now that we have cancelled, suddenly we are an entire month behind leaving us with a balance due of more than what we were paying in the first place. Very rude customer service and a disgusting display of human beings.

43 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 27, 2018

I called to file a claim after my roof was leaking due to hurricane damage. Well they scheduled for someone to come out but they didn’t call or show after I had taken off work. Heard from them a week later and the adjuster finally came out to look at all the water damage on my ceiling and wall. She assured me that it would get taken care of. Well 2 weeks passed and I finally got a letter in the mail denying my claim and a threat to cancel my policy if I didn’t get it repaired right away. Needless to say I am no longer with them. Don’t waste your time or money with these guys.

47 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 25, 2018

Seems like Auto Owners Insurance company is just another insurance company that nickel/dimes their customers and provides the bare minimum service required by law and if they can get away with not paying for a small charge they should be responsible for they are willing to try and take advantage of someone because they know most people won't take them to small claims court or call an attorney over an issue under a few hundred dollars.

Long story short someone covered by the Auto Owners Insurance company hit my car and was admittedly at fault. I have a Sirius Radio subscription for my car that I pay about $12 a month for but when I go to get my rental car I am supposed to pay $7 a day for it. I don't think it is too much to ask for the insurance company for the at fault person to have to pay for the Sirius Radio service if you have a valid subscription on the car that is in the shop getting fixed. I can't stand being treated this way. I wouldn't recommend anyone use Auto Owners Insurance unless you don't care about getting the run around when it comes time to make a claim or get your car fixed.

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34 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 16, 2018

We own a small business which is open six days a week. Due to a power surge which occurred three weeks ago, we had to make a claim. This company is creating a horrible hardship with our small business! They're dragging their heels and it seems they are doing everything in their power to NOT communicate with us. Ever hear of "chasing your tail?" This is exactly what we are doing because of their extremely poor customer service and near zero communication. We have faithfully paid our very expensive monthly premium yet they are obviously not concerned about us though. We are already looking for a new insurance company because this one scares us. What if we had a major claim? It gives us nightmares to even think how they would handle it! I have a feeling they would high tail to China so they would never be found! Good-bye, Auto Owners --- shame on you!

57 people found this review helpful
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Auto Owners Insurance expert review by Matthew Brodsky

Auto Owners Insurance is a regional insurance company that offers life, home, auto and business insurance to individual customers and corporations. They focus on providing local, in-person availability that creates a personal relationship with their customers.

  • Independent Agency: Auto Owners is an independent agency that customizes quotes from a large network of providers to find the best choice for the individual customer.

  • Reputation: Auto Owners is a multi-award-winning company that consistently receives the highest rankings for growth, stability and service.

  • Stability: The company has spent 12 years on the Fortune 500 list. They remain one of the top national insurers in their respective divisions year after year.

  • Customer Service: Customer service has been decentralized in a unique approach that focuses on creating more outlets where clients can interact with local representatives in person.

  • Community Focused: With nearby offices, the company allows customers to keep their business local while being close enough to an office to visit in person for any related needs or questions.

  • Best for: New drivers, drivers who just purchased a car and drivers who also own homes.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Auto Owners Insurance Company Information

Company Name:
Auto Owners Insurance
Year Founded:
1916
Address:
6101 Anacapri BLVD
City:
Lansing
State/Province:
MI
Postal Code:
48917
Country:
United States
Phone:
(517) 323-1200
Website:
www.auto-owners.com
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