Cost-U-Less Insurance Reviews

The ladies at the office are extremely helpful and kind but had a problem with Joseph from corporate. Received calls multiple times and his tone is very rude to paying customers and received threats on collection. First month only with this company and already had problems. Only received a late payment because was told I had a full month to pay the deposit which I paid more than half. The other half is not due for couple days yet and already getting pressured even after I spoke with the office about it. Joseph should leave his attitude at the door when he shows up for work. Didn't deserve the rudeness. Canceling policy soon. Will not do business after I pay first month's due. Highly not recommended.

I became insured by Cost-U-Less Insurance recently. And without my knowledge or consent the person who wrote up my policy enrolled me in their Travel club and painless dent repair and windshield crack repair discount programs. It apparently costs $90 per year for this added program that I was unaware of but am paying for without my knowledge or consent. I find that to be both dishonest and inexcusable. I purchased a basic minimum liability automobile insurance policy. I drive a old Jeep CJ-5 that I don't care about dings or dents happening to. It's painted Olive Drab green and is easily touched up by myself at home. I understand that their choice to add such coverage without my knowledge or consent is considered to be fraud. I don't want it, will never need it but am being forced to pay for it because they insist it cannot be removed from my policy. I consider this to be theft.

Thankfully, it was recommended by a family member. I was struggling to find the right insurance price. After speaking to the agent, Manuel ** has helped me and explained well and clear for me to understand. 👍🏻

I had the pleasure of speaking to Laxlam who help my family get a great quote on a first time driver's policy. Thank you so much for your patience & care. We are excited to know that our new driver is insured and that we got a good deal.

I cannot express how terrible of an experience I've had with this company and all of its associates and I didn't even have my policy with them for more than 1 hour!!! STAY AWAY!!! This place absolutely scams people and takes complete advantage of people who are out of options when it comes to auto insurance policies. I needed an SR-22 and this company took $200.28 from me to get the policy started that day but the total needed to begin the policy was $400.28, so they took an additional $200.00 from me less than 1 month later EVEN THOUGH I had CANCELLED my policy the very next day!!!

They overcharged me for 3 months on a SR-22. DMV notified me I didn’t need one anymore. Cost U Less informed me, they get in charge of canceling the SR-22 once it’s expired and I was not supposed to paid for it up to April 2020 and they continue charging me for no reason and they didn’t want to give me a refund. Worst company, worst customer service, worst training with employees and their managers are number worst as well. Instead of helping, they abuse of the customers. I can’t believe you guys are an actual business.

Liars,Thieves and poor Service at Freeway and Cost-U-Less. Customer Care Sucks! Troy quoted us $225 down and $87 a month undercutting his fellow Salesperson by $25 down. Troy then deducted the $225 from credit card before sending us contract. When we saw the extra $127 due in two weeks in said he thought he told us (3 people were told the same lie). We called Customer Care and 3 calls and about 3 hours on hold they said son shouldn’t have online signed contract and we %}^^{ pound sand. They don’t care that their people lie and cheat their customers. They refuse to take care of Customers! Don’t go there!!!

I contacted Cost-U-Less Insurance and spoke to Troy **. I was told my policy deposit was gonna be 120 dollars to start and 30 days I would have payments of 74 dollars. 2 weeks later they charge my debit card without my permission and say that I owe them 200 dollars still and I agreed to that. I was lied to and deceived by their company. Never will I recommend to anybody.

I called for a quote for auto insurance and a SR22. Spoke with Glenda in the Los Banos office. She was very helpful. I currently have auto insurance but they do not offer SR22. Glenda made everything so easy. Was patient with me. Very informative. Explained the way it worked, all cost associated and how they can even send everything to me via email. I can't say thank you enough and keep up the great job. Sincerely Lettie **.

This company may offer you a lower monthly payment. However their Brokers fees are through the roof and even if you cancel your policy before 2 weeks they will still charge you $300 in Brokers fees on whatever method of payment you gave them. And will no longer offer you a policy if you cancel. I've never heard of refused service and refused a refund! I understand prorate and have no issues with that. My confusion is simply how do they charge $300 this month for a policy I canceled last month and refused a refund! This probably happens often enough that they charge ridiculous fees just to keep the lights on..because I cant see how a company like this stays in business without changing people for a policy they dont have and then refusing to give the money back!