Cost-U-Less Insurance

This company may offer you a lower monthly payment. However their Brokers fees are through the roof and even if you cancel your policy before 2 weeks they will still charge you $300 in Brokers fees on whatever method of payment you gave them. And will no longer offer you a policy if you cancel. I've never heard of refused service and refused a refund! I understand prorate and have no issues with that. My confusion is simply how do they charge $300 this month for a policy I canceled last month and refused a refund! This probably happens often enough that they charge ridiculous fees just to keep the lights on..because I cant see how a company like this stays in business without changing people for a policy they dont have and then refusing to give the money back!

I went to the Cost-U-Less store on Florin Rd. Sacramento. Was unsure of the company. Agent Anna **, was very knowledgeable and understandable to my situation and explained everything in detail, gave great customer service, went over and beyond to make sure as a customer I was satisfied with the product that I purchased. Great job Anna. Keep up the good work and thanks for everything.

I got a quote online through Cost-U-Less Insurance for $59.58 per month. When I got to the Yuba City office with my printed quote the agent said my monthly payment would be $160 per month and this is without any broker fee. This is bait and switch/false advertisement. I called the complaint line 1(800)960-0036 and all the person wanted to do is dodge around my complaint. Cost-U-Less will not honor my online quote of $59.58 per month.

I recently called to change the vehicle on my policy to my new vehicle. I was told that I had to go into an office and bring the vehicle. I did and I was quoted by Pac Star $44/mo and was told this would start the following month. I signed the paperwork and paid for my current month, but when I received my bill, my next monthly payment was $79.15. I have called Pac Star and Cost-U-Less and no one could help me or explain. After over 10 years, I am now looking for a new policy since they would not honor a price they had given me and I thought I was signing for.

Few months before my renewal date, I got the head up on renewal amount and monthly payments to follow. Irritated that my premium seems to go up every time I renew with no claims filed. I closed out a bank acct that payments were being debited from, but I was manually making payments online from my new bank. My fault for not enrolling into the EFT, so they attempt to debit a closed account and my policy got canceled and charge the $27 NSF fee. I sent in my payment with fee and they reinstated my policy. To my surprise on my renewal, my premium jumped up to $680!

The worst insurance company I have ever experienced. This company is a broker. The premium was OK, about an average, however there was a broker fee. My case was $245 (not refundable). It added to the total amount of the premium. When I reviewed the final paper before sign, the amount was higher than what I've expected. Therefore I decided to decline the offer. The shocking news was the total amount had been already charged to my credit card without my final signature. I complained hardly, but the customer service was not responding. Finally I called the Progressive Insurance Company which Cost-U-Less had bought insurance for me. I've got refund the premium from the Progressive Insurance Company. That was my first and the last experience with the Cost-U-Less Insurance.

Tried multiple times to talk to someone about moving coverage to another vehicle after a total loss in a car accident and instead of covering me they transferred me to another agency in another area that wanted to charge another $200 broker fee. Is it legal to drop your coverage after an accident?

Cost-U-Less was very rude. Wanted me to start a new claim & I wanted to stay with my insurance company I already had! She told me my policy wasn't showing up in their files that I would have to start a new policy. I refused to & said I was going to call my insurance in front of them... she started talking in Spanish to her manager. They went back & forth in Spanish. She then got up & went to get a call log to start calling customers in front of me. I then walked out of Cost-U-Less & contacted my company & made a payment that they couldn't find... I am a ** woman & they continued to speak in Spanish no tell what they were saying!

I called to request a cancellation because I had a new policy with another company and they gave me instructions to write a formal letter and send it to them. I made the simple mistake of not signing the letter and they continued to charge me without letting me know about the mistake. I called after the charge was made and it was already noted that the letter had no signature, so they knew about it but cared more about their money than me. I have never been treated like this in my entire life. Any other insurance company would have been willing to help me, which would make me want to come back and do business with them again, but not this one.

I was quoted 237 a month for ten months with a 600 dollar down payment over the phone. I made the down payment over the phone. I began to be billed at 337 a month for eleven months. I called about the mistake on the billing and I was assured that the policy would be going to underwriting for corrections. That never happened. Policy also does not cover any accidents or claims for the first three months... I was mentioned that after I bought the policy. Unless you like dishonest, lying and an inferior service of insurance... and like to pay premium rates for sub-adequate insurance look elsewhere. I am totally disgusted by finding out their call center is in Tijuana, Mexico...such a ripoff.