Auto-Owners Insurance Reviews

We have not had any experience in regard to an accident with this auto insurance carrier. However, it was rated really well and recommended by our insurance consultant. Rates were good, so we switched.

Even though I am an old lady, and was told by many friends that my car insurance would double once I reached a "certain" age, that has not happened. Of course I am grateful that I have not received any tickets, or have had any accidents in the last 10 years or so, so I cannot say how great this company would be if I did have a claim. However, based on the fact, as I mentioned before, that I have aged and my rates have not increased, I would be happy to recommend this company for car insurance.

Never made a claim with A-O but I consider their charges for coverage high. Checked with another carrier this year and their charges were similar. The local people at the agency are friendly and helpful. Never delt with anyone other than the people in the local office.

Very people oriented staff. Understanding, compassionate. Great customer service. Claims department acts immediately to file claim, home visit if necessary and compensation is done very quickly. Customers take priority with them.

Grossly overpriced. These people take advantage of silly no fault laws are in Michigan and they should be regulated. I am shopping my Insurance now and will dump this company as soon as I can. Auto Owners sucks.

I have a right front accident May of 2020 with a tracker which has push the left front wheel against the curb. It had a load humming sound. Took it to the auto dealer for repairs and was told my front wheel bearings were damaged. Auto-Owner Ins. paid for the the damage but they claim that wheel's bearings is not considered as damage is not related to the accident. It cost me to replace the damage front wheel bearings. It has only 18000 miles and they telling me the damage is not related to the accident???

I was simply amazed at Auto-Owners Insurance. We have had them for almost 3 years now and everything seemed okay. Not great but Okay. We have never had a claim in any way and our driving records are spotless. But recently I received a slap in the face by Auto Owners serving their own self interest. While other insurance companies are giving discounts for Covid 19 and people driving less and businesses closing or working short hours. Instead Auto Owners decided to increase my premium by over $1,000. I don't know why nor do I know of any credible reason they would send me a rate increase. I feel like this is a just a business practice they feel like they can get away with. Send out a quote (me I paid the year upfront to save a couple hundred dollars) but then they keep sending invoices. A couple hundred here and there. The latest one was another $829. WHAT WAIT.. I paid the year upfront so I wouldn't be billed monthly.

Their adjusters are programmed to ignore claims for many weeks until the customer gets tired of waiting and deny just about everything in the claim normally covered in the policy. I wouldn't wish this company to anyone. We had our insurance for two cars as well as homeowners insurance with them for many years. I feel it was a total waste of premium for nothing. The adjuster Bradly ** didn't get back to me weeks at a time after the claim was submitted and at the end denied everything after telling me that get everything done out of my pocket to be reimbursed when the claim is approved. Save yourself the hassle when you most needed, stay away from Home Owners Insurance Company for Homeowners or Auto Insurance Policies. They are crooks to get your money only, they don't believe in paying claims.

I have used them for home, auto, boat, camper for at least 20 years. Had a few claims, that were handled fairly, no big premium increases as a result. I know I am not paying for over the top TV, radio, airplane banner, magazine advertising. If you don't like your agent, find another one. The agent does not pay the claims, but should at least be responsive and polite.

I'm a customer of over 30 years and used to only have positive comments on this company. I notice other good USAA reviews don't appear to be reviewing auto injuries/medpay experiences. Yes, they pay car damage and the banking services I've had no issues with. However, this company farms out injury claims to "Auto Injury Solutions" who aggressively attempt to shut down claims. I had $50,000 in medpay and had to exhaustively fight for less than $10,000. They lost my business so they could save $2,000 which I paid out of pocket.

Created a claim for an accident and later was informed my car was a total loss. Agent was extremely rude entire time. Was offered half of what it would take to replace my car and told “not my job to find what your car is worth”. Horrible attitude from several employees I spoke to.

I'm going to be as brief as possible, I have a commercial truck policy. I have been with this insurance group for over 5 years. I have paid my policy on time, and have never had a accident until 7 months ago. Which was a fender bender. No major damage, no hospital visits, NOTHING! This group, brought my policy up 2,500.00 dollars, not to mention, also paying out 8500.00 dollars to the person hit, who was obviously looking to scam them. He himself was hit by a dump truck where his vehicle was totaled and car was totaled, 2 weeks prior, and I believe they failed to investigate that.

Filed a claim. 2 weeks later adjuster shows up. Week later received a call about claim. 3 weeks later they came up with a number. 3 months later received payment (less than what was agreed on). 2 weeks later they said the difference would be made up after went to auction. 2 months later went to said auction (never notified us we wanted to bid). Week later we found out. Summary they screwed us out of $6000.

Their client hit my car. Each case has one agent and you MUST go through that individual agent for that case/claim. The agent assigned to my claim was very negative and non responsive from the beginning. I tried for two weeks to contact her (again/still) to get a rental while my car would be in the repair shop. My discovery, after having to go through my insurance company, was that she was no longer with the company. That was very strange and inexcusable because her voice mail, which I had been leaving messages to, was still active and APPARENTLY NO ONE WAS RESPONSIBLE OR CARED. It appears they will leave you in the ditch if it cost them anything.

I have never had more problems dealing with an insurance company. First of all I work for a health insurance company and I know how to treat people with respect and I have an idea of how things work. I have been covered with them for 6 years and within the last year I was in two car accidents, both which were my fault and got a ticket for. I have never had a ticket or claim with them up until this year. Then I get a letter and they are kicking me off their policy. For what? Two claims? Isn't that what insurance is for?

This review is coming from someone who isn't insured by Auto Owners, but had to file a claim after an accident. Back on 12/29/2019, I had been backed into while looking for parking at a local mall by someone who was already in a spot. This person was insured by Auto Owners. The moment I saw the name, I had a gut feeling that I was going to get screwed over by them somehow. The claims process goes through rather easily and I manage to get my car into the shop with their estimate on 1/15/2020. As of writing this review, I've been actively contacting them to try and get the rental (which they said they'd handle) and my claim's agent has been avoiding my calls. I've left at least 4 voicemails by this point and no call backs whatsoever. Based on the other reviews I've seen, for the sake of both yourself and for those who you may end up trading paint with, do not use this company.

Auto-Owners has by far been the WORST insurance company I have every had. Bad doesn’t even begin to explain them. We switched providers in 2018 due to our previous provider increasing rates. Our local insurance broker gave us quotes and Auto-Owners was significantly cheaper for an auto and home policy. We were initially concerned with the low price and the coverage/service we would get. Our broker assured us they were good so we trusted them and made the switch. Let me say, we quickly realized you pay for what you get and our broker was very wrong about Auto-Owners.

Had these clowns for insurance for years with NO claims!!! Paid them nearly $100,000 over the years... all profit for them. This year they renewed the insurance, accepted payment of premium IN FULL, then cancelled the same day with no explanation besides...."not within our portfolio appetite at this time." We had to start the process over cold with 24-hours to find and bind insurance. Then, they failed to refund our several thousands of dollars meaning we had to cover twice the money and file chargeback with CC company. We have put Auto Owners on our prohibited vendor list. The agent (CAPINSURE) is not much better... starting not my fault. But is it your responsibility? Our fault? We will go elsewhere, thanks!

Beware.... A tree branch fell on my son's car that was parked in our driveway. John ** of Auto-Insurance stated "they had not received prior notice that the tree branch was dead and therefore deny our claim." An arborist came and observed the tree, said it was alive. How am I supposed to tell them ahead of time that a tree branch was going to break off and fall on my son's car? I am worried that I need to inform them now that I might get in a car accident, before I actually do.... just to make sure they know upfront that it might happen. WHAT A JOKE? Go elsewhere, it will be worth the extra money. Sincerely, Chad **

I had an accident and totaled my car. I drove 45 minutes to give them the title and they said I could pick up the check at the same time. Needless to say I needed the money to buy another car. The next day I took it to my bank and they said there would be a 7 day hold so I went to Bank of America which is the bank it is drawn on. Hoping to cash it so I could deposit cash ins it would be available. Well I was informed by Bank of America there was a note not to cash it. After a couple of hours of my agent yelling at them they said it would be fine the next day. Well same story the next day.

I can't understand who would give this company a 4 or 5 star, must be employees or agents that work for Auto Owners. My son was t-boned by someone who is insured with Auto Owners 3 months ago and the company still has not paid for the repairs. I finally got fed up with their delay tactics and turned it over to my ins. co. so we could get his car back on the road. I had to pay my deductible but was told by my ins. co. I would be reimbursed after they pay which could take 6 months or more!

Extremely frustrated and disappointed this morning. I called to schedule my car to be towed to my car service because I couldn't get my car to turn on this morning. The guy took my car to the wrong dealer, after I called them three times beforehand and told them he is making weird turns and I don't think he's taking the car to the right place. After the customer service representative rudely told me to not worry that the car is being taken to the correct service, I waited a few more minutes and my car was nowhere to be seen. I called them again, come to find out that he had indeed taken it to the wrong service and unloaded it. I then had to wait for him to load it back up and take it to the correct service. I wasted 2 hours this morning when the whole situation could have been resolved in half an hour had the driver just taken it to the right spot. Definitely won't be using this service again.

After paying Auto Owners for coverage on vehicles for 12 years, I had an accident that caused damage to the rear quarter panel, frame, and bumper. Our Auto Owners representative never answered his phone and was poor at getting back to us. In addition he did not want to pay for the full repair of a very new Chevy Tahoe. Our body damage shop gave us a fair estimate of damage initially, which was paid. However when further damage was discovered, the body damage appraiser for Auto Owners refused to write a supplement to finish the repairs. This caused me to be without a vehicle for six weeks due to their stonewalling. We also incurred a large amount to rent a car for the two weeks was out of town and a truck to tow our boat to the Keys. Anyone who reads this should NOT use Auto Owners insurance for coverage. They are great at taking your premiums but not good at all at covering your claims!

I have only had to claim the use of my roadside coverage, thank God. That service has been wonderful all the way around from my call to the end result with professional and prompt service. I have recommended this company to others.

I have many types of policies with them, from auto, home, umbrella, commercial auto, and investment property. I think that I get a good value for the price that I pay. However, I heard that they really chose their customers.

While I've never had to turn in any major claims I will say that any time I've had a windshield stone chip or glass replacement there have been no problems with coverage or assistance from Auto Owners. Message I've left have always been answered promptly and they keep their word.

Auto Owners has good rates and excellent coverage. They have prompt attention and also have very competitive pricing. I have been with for over twenty years plus. I would definitely recommend to a friend.

My agent(s) is not very knowledgeable. My vehicle gets older every year but my premiums increase every year ($200 increase this year over last year). No one seems to know what they are doing. Our former agent retired.

I was simply amazed at Auto Owners Insurance. We have held them for almost a year now and everything seemed okay. But recently I received a slap in the face by Auto Owners serving their own self interest. I have a fleet of 5 vehicles with 4 drivers on the policy. I recently had one of the drivers removed from the list as they drive their own vehicle 100% of the time anyhow. In effect you would think that the premium would go down with 25% of the potential risk being extracted from the list. Three drivers over five vehicles. Instead the money magic wizards at Auto Owners decided to increase my premium by almost $200 on the last payment. They said that sense a preferred driver was removed I must pay more. However, all the drivers where on the plan before and it cost me less?

Accident on 7/19/19, as of now, adjuster has not completed his job. Body shop said they are waiting on additional information from adjuster. Claims person is rude, however the 1 adjuster he gave our claim to, he acknowledged that person quit and he wasn't aware. One week wasted. Going on 4th week and now neither the claims dept or the adjuster will answer their phone and as of today nothing more has been done. We were told last Thursday he did go out to the car body shop, but body shop said that's not true. I need either my car fixed and back or totaled. Is it that hard to gather the information and keep your customers happy. Never had to use the claims dept before, but I assure you, we will be looking into other insurance that treats their customers right.