Auto-Owners Insurance Reviews

I will never ever use Auto-Owners Insurance again. I was given a written quote with an annual premium receipt and set it up for monthly billing. I made one payment and then got a bill the following month in the mail that tripled my monthly payment and they refused to do anything about it. Refuse to call me for days and weeks. Punted it back to the local agent and in turn the local agent. Refused to handle it and blamed it on corporate. Zero satisfaction will never do business with them again.

I was in an accident, not fault of my own. Hit by a truck from behind. This person has auto owners insurance. It has taken almost a month to try and get car fixed. On top saying they would give me a rental, yet I have jump through hoops to get this rental car from them. This is one of the worse insurances I have dealt with in my 46 years of life. I can see why they have a 1 star. I hope no one gets into accident and the other person has this insurance because the service is horrible. Just trying to get my car fix and be able to get to and from work for the week while car in shop. I should have just sued at this point might have gotten a lot further. I just want my car fix and was trying to play nice, but looks like that needs to change at this point and let lawyers deal with this.

Please do not waste your money on auto owners insurance. I have not made a claim on insurance in over 30 year but had a minor accident. They will only fix a portion of the damage. There is a dent that is higher on the car than they think it should be so they’re denying the claim. I hit a tire on the highway and they will only fix under the car even though debris flew up and left a dent higher on the car. This happened in one incident but they want me to file an additional claim and pay another deductible. This is just their way to keep from paying as they should.

I would give this service zero Stars if I could. They have failed to show up on a number of occasions even leaving me overnight with my car and they won't even do basic things like pull nails out of tires. I highly don't recommend this service. Utter disappointment.

I recently had a frustrating experience with Auto-Owners Insurance that I feel compelled to share. First and foremost, my dealings with Auto-Owners Insurance have been my worst experience with any company to date. If you are not a policyholder, be prepared for a frustrating battle, even if they initially accept fault in an accident. To summarize my ordeal: Date of Loss: July 11, 2024. Towing and Rental Car Assistance Denied: July 24, 2024. No Resolution or Compromise on Claim: October 11, 2024. Despite them taking responsibility for the accident, I faced endless delays and a lack of communication. I reached out multiple times for updates, only to receive the same generic response: "Still processing claim with all involved." It felt like a deliberate attempt to drag out the process and avoid accountability.

DO NOT USE THIS COMPANY. We paid our policy in full and with absolutely zero notice were cancelled due to non payment upon our renewal. Months later we get a letter from a debt collection agency stating that we owe ~$300 and need to pay immediately even though we were never invoiced any additional fees. So far we have received exactly one communication from auto owners letting us know that our insurance was cancelled months prior and we had been driving uninsured with no notice.

We have had a policy with Auto-Owners for several years, always paid on time. We were robbed recently. We turned in a claim within a week of the robbery. It took them 4 months to process the claim. We had to call them over 40 times, they kept coming up with these reasons to delay. Finally they sent us a denial letter because of an error on our paperwork. We corrected the error in one day and apologized. They still refused to pay us. We had to hire a lawyer to fight them to get paid. So far they have paid us nothing! Our claim, the loss in stolen tools and equipment, is over $43,000- and Auto-Owners has paid nothing.

We have been with Auto Owners for over 20 years - we have our first claim for our commercial policy involving an injured employee and injured driver of another car. They paid to fix our van and the other drivers car but then DROPPED US from their insurance and now refuse to pay and medical claims. We have our garage policy with them as well but shopping around. We will never do business with them again - they happily take your money but when you actually need the coverage you have been paying for for over 20 years they drop you! We will be getting an attorney now to fight this.

So I had to file a claim accident was NOT my fault... I argued with them forever... but according to them it is. I just received a letter of non renewal. Been with them 11 years... I have filed a total of 2 claims.. Isn't that what insurance us for?! What about all the years I never filed a claim... So I guess if you USE your insurance you lose it .. Awesome.

Hail damage claim. Once I started the claim someone contacted me via text, asking if I wanted to enable texting with my claim. I responded with YES. Phil the adjuster had called me to set up an appointment to meet to look at the damage. The day Phil had scheduled I was out of town. We agreed he would meet with my contractor. I texted the contractor's information. When Phil called me on the scheduled day 7/3/24 of the inspection I asked him if he had contacted my contractor. Phil said no, he did not have the information. I told him I had texted the information on 6/27/24. He stated he was not checking the texts. I did not have anyone on my side to protect me from the insurance company now. After Phil's inspection, he stated it was blemishes and Mechanical damage. Now I'm dealing with Chad, Auto Owners manager. He is sticking with what he thinks is Phil's professional opinion is.

They play games in order to deny your claim. I have had Auto Owners on some of my rental properties for years. I have never had a claim. I went with Auto Owners on my personal residence at the end of last year. Shortly after enacting the policy and paying the premium in full, they decided they did not want to insure our home. Their reason was that we were in the middle of a renovation and they wouldn’t cover us. The renovation is being done by my company that has been in business for over 25 years and has never had a claim either. Silly.

After 25 months of fighting Auto-Owners on their BAD FAITH it's proven the 2018 code clearly states its manufacturer's guidelines that need to be followed. I'm mystified how an insurance adjuster and his bosses do not know or understand the 2018 UBC. Roofing Code. Finally I ask every Auto-Owners Adjuster including Terry ** my adjuster handling my claim his boss William ** and his boss Matt ** if you now understand the 2018 UBC Roofing code regarding space decking 1/4 inch gaps are up to the manufacturer's guidelines requires Decking to be a nailable surface and not Auto Owners Adjusters Willfull ignorance of the code. Auto Owners continues BAD FAITH on code covered decking. Sincerely beat down informed customer.

Claim Handler Taylor ** is not reliable, She acts like she hates her job and never answers the phone. Barely gets back to email/text also. I am very unpleased with her work. Would like to have her reviewed.

My wife going straight (2023 Lexus ES with safety collision/pedestrian system, $13k-15k damage) was hit by Auto Owners insured while their driver was backing out of angle parking on a major thoroughfare. Claims agent "Rachel" took wife's statement and later their insured gave statement to "Rachel", based on their insured statement Auto Owners agent is denying claim even though police report states their insured "unsafe backing," but no ticket given. From our insurance adjuster we have been able to disprove their insured statement given to our insurance and now assessed their driver 100% liability. In our option Auto Owners wants to delay as not pay for rental and diminished value. Delay, Delay, on and on.

Never had accidents, etc. but in 2016 had car broken into and they replaced the window in 2 days, then 1 week later totaled car and travel trailer and they covered that quickly. About 6 years later back window on car was broken and was fixed within a couple days. It was embarrassing to have so many claims but didn't have any problem being covered. Wonder if so many 1 stars vs 5 is due to people who are happy usually don't write about good service.

This office has particularly horrible customer service. Rachel ** was assigned to my accident. It was a rear-end accident and should have been a pretty easy case. We were hit by their client who must have provided a false statement. We stopped for a yellow light, which is CO law when it is safe to do so. The person who hit us must have assumed we would run the light or perhaps was not paying attention. Either way they hit us prior to going in the intersection. Rachel denied the claim based on misinformation that we were in the middle of the intersection which is not at all what happened. I sent at least 5 emails over the span of Dec 8-Jan 19, I also placed countless calls that resulted in voicemail messages. Rachel never responded. Auto-Owners asked me to remove my first review and contact the company. At this point Rachel reached out immediately and took a verbal statement.

Don't expect them to do the right thing. They will delay and offer you less than what you deserve. They care more about profits than their insured. They are going to force me to sue even though their insured has admitted liability forcing me to pay for my repairs in advance and hope they will reimburse.

Auto-Owners is not a company I would recommend unless you're just wanting to pay your premium and never turn in an insurance claim. I've had all 3 vehicles, heavy equipment and home insurance with Auto Owners for 5 years and never had any sort of claim. Throughout this span I've got a 2009 Harley Davidson show bike. Policy premium for 50k. So of course there was an upcharge for each 6 month premium. Bike was totaled in July and they are refusing to pay on the 50k policy and refusing to fix the vehicle. After 4 months of waiting they have sent my belongings back to me that were all ruined due to water damage. They requested all receipts for upgrades only. That alone was 50k not including the bike itself. The first offer was 12k to settle, second offer was 28k, third offer was 32k. Never a late payment. Never had a claim.

I have been waiting on a claim for an accident. We are a contractor and got hit by a drunk driver who had Auto-Owners Ins. Thankfully we don’t have this horrible insurance. They have been stalling and nickel and diming the claim. It’s been two months and still have not been compensated for our property! They compared our trailer to lesser models and tried to give us half the value of a less than three year old special order contractor trailer. They did get us a rental for the first month and a half but we have been truck less for over a week! My customers are getting angry and upset and if you're debating on getting this company for yourself don’t. They're horrible!

We've been with Auto-Owners Insurance for over 15 years never getting into an accident. When we finally did (small bumper damage maybe costing the company $2000) they dropped us. There is no loyalty in this company, and they will drop you when they have to hold up their end of the deal. Be better Auto Owners Insurance.

February 2023 I had tree damage my home. I spent in excess of $120,000 repairing my property. It was either spend my life savings or I would still have a roof with tarp. The adjuster spent about 30 minutes at the claim site and was never seen again. She used a computer program to settle the claim. The final claim adjusted by Auto-Owners totaled about $40,000. You do not know what insurance you have until you have a claim. I felt bad for the Life Store because they were represented by this Company. BUYER BEWARE!!!!

Customer interactions have been marginal. I had a simple billing question. Their website was unreachable. I telephoned them. Identified myself with nine zillion questions. Got frustrated. They hung up on me!!! All I wanted to do was edit my automatic payment and email address. If the website was functional, I wouldn't have had to call. Horrible customer experience. I've had no claims, so I can't say if this company is any good. Their prices are competitive.

I switched to Auto Owners insurance and was in an accident that was not my fault. My jeep was totaled and Auto Owners said they would handle the claims process. They refused to give me market value for my jeep - shorted me $5000, would not pay for aftermarket rim and tire on jeep that was destroyed and charged me a $500 deductible even though it was the other person's fault. Run from this company. They are rude and incompetent.

Recently, our car was totaled in an auto accident 300 miles from home. We were contacted by an agent within a few hours who helped us through the entire claims process, from procuring a rental car to submitting a claim and receiving a settlement offer which we deemed very fair. The offer outlined the evaluation process and basis for the settlement proposal. We found our agent very accessible and customer focused. I would highly recommend Auto-Owners to my family and friends.

Sell you product that isn’t worth the paper. It written on denied a water sewer damage that has been latent that’s in their language. Tear is in the language but they someone else did so they're not responsible. No language stipulating third party causation not covered. Missing language. It’s not even ambiguous so should find in favor of insured.

I had Auto Owners Insurance. The claims department is a nightmare! They lose paperwork, never tell you the truth, and Auto Owners Insurance would rather hire attorneys than pay you what they owe you! Auto Owners Insurance will drag you.

Auto-Owners was rude from the very first phone call. Severe storm this summer resulting in roof damage to several homes on my street. Six houses directly around me have had roof replacements due to damage, covered by insurance. Auto-Owners sent an engineer who wrote a report that was insurance company friendly. This guy did not even lift the tarp to examine leak areas in the roof. He did not even look under the tarp which is in place to stop water from coming through my roof. There are half a dozen roof replacements on my street, and all were covered by insurance. Auto Owners has rejected my claim, without even evaluating the damage. Auto-Owners has not had a problem taking my money for the past 12 years, but they sure have a problem covering claims.

Regional Claims personnel Brook ** was very rude in dealing with my claim and when I called her out on her rudeness, she sent new an email back being even more rude. This was not my insurance company it was the person that hit me insurance. Hoping I never have to deal with her or this company again! Wow way to promote your company Brook! Think twice about having this company insure you!

New pickup was hit by a deer. The truck should of been totaled. Repair cost were over $16,000. They did not replace all damaged panels and doors as requested by the body shop. They forced the body shop to repair a door. The agent lied to me about what the body shop requested and told me I would just have to live with it. Horrible company and insurance estimator. DO NOT do business with this company. There is a reason why they are lower cost and have tons of money in the bank. I am sick by having a new truck with a repaired door. The value of the truck has decreased significantly.

In April, 2020 I bought a townhome in Charlotte, NC. I got my homeowner's insurance through Auto Owners Insurance. I purchase this insurance because the Association had the same insurance for the complex. Three months later I had a water stain on the kitchen ceiling and learned that the 2nd floor shower pan had failed. I was charged more than $8,000 just by the company that came in with fans to dry the place out. The bathroom repair will cost more than $20,000. The insurance company covered NOTHING! They said the policy does not cover leaks. What could we possibly need insurance for? Would not recommend them to anyone.

We have not had any experience in regard to an accident with this auto insurance carrier. However, it was rated really well and recommended by our insurance consultant. Rates were good, so we switched.

Even though I am an old lady, and was told by many friends that my car insurance would double once I reached a "certain" age, that has not happened. Of course I am grateful that I have not received any tickets, or have had any accidents in the last 10 years or so, so I cannot say how great this company would be if I did have a claim. However, based on the fact, as I mentioned before, that I have aged and my rates have not increased, I would be happy to recommend this company for car insurance.

Never made a claim with A-O but I consider their charges for coverage high. Checked with another carrier this year and their charges were similar. The local people at the agency are friendly and helpful. Never delt with anyone other than the people in the local office.

Very people oriented staff. Understanding, compassionate. Great customer service. Claims department acts immediately to file claim, home visit if necessary and compensation is done very quickly. Customers take priority with them.

Grossly overpriced. These people take advantage of silly no fault laws are in Michigan and they should be regulated. I am shopping my Insurance now and will dump this company as soon as I can. Auto Owners sucks.

I have a right front accident May of 2020 with a tracker which has push the left front wheel against the curb. It had a load humming sound. Took it to the auto dealer for repairs and was told my front wheel bearings were damaged. Auto-Owner Ins. paid for the the damage but they claim that wheel's bearings is not considered as damage is not related to the accident. It cost me to replace the damage front wheel bearings. It has only 18000 miles and they telling me the damage is not related to the accident???

I was simply amazed at Auto-Owners Insurance. We have had them for almost 3 years now and everything seemed okay. Not great but Okay. We have never had a claim in any way and our driving records are spotless. But recently I received a slap in the face by Auto Owners serving their own self interest. While other insurance companies are giving discounts for Covid 19 and people driving less and businesses closing or working short hours. Instead Auto Owners decided to increase my premium by over $1,000. I don't know why nor do I know of any credible reason they would send me a rate increase. I feel like this is a just a business practice they feel like they can get away with. Send out a quote (me I paid the year upfront to save a couple hundred dollars) but then they keep sending invoices. A couple hundred here and there. The latest one was another $829. WHAT WAIT.. I paid the year upfront so I wouldn't be billed monthly.

Their adjusters are programmed to ignore claims for many weeks until the customer gets tired of waiting and deny just about everything in the claim normally covered in the policy. I wouldn't wish this company to anyone. We had our insurance for two cars as well as homeowners insurance with them for many years. I feel it was a total waste of premium for nothing. The adjuster Bradly ** didn't get back to me weeks at a time after the claim was submitted and at the end denied everything after telling me that get everything done out of my pocket to be reimbursed when the claim is approved. Save yourself the hassle when you most needed, stay away from Home Owners Insurance Company for Homeowners or Auto Insurance Policies. They are crooks to get your money only, they don't believe in paying claims.

I have used them for home, auto, boat, camper for at least 20 years. Had a few claims, that were handled fairly, no big premium increases as a result. I know I am not paying for over the top TV, radio, airplane banner, magazine advertising. If you don't like your agent, find another one. The agent does not pay the claims, but should at least be responsive and polite.

I'm a customer of over 30 years and used to only have positive comments on this company. I notice other good USAA reviews don't appear to be reviewing auto injuries/medpay experiences. Yes, they pay car damage and the banking services I've had no issues with. However, this company farms out injury claims to "Auto Injury Solutions" who aggressively attempt to shut down claims. I had $50,000 in medpay and had to exhaustively fight for less than $10,000. They lost my business so they could save $2,000 which I paid out of pocket.

Created a claim for an accident and later was informed my car was a total loss. Agent was extremely rude entire time. Was offered half of what it would take to replace my car and told “not my job to find what your car is worth”. Horrible attitude from several employees I spoke to.

I'm going to be as brief as possible, I have a commercial truck policy. I have been with this insurance group for over 5 years. I have paid my policy on time, and have never had a accident until 7 months ago. Which was a fender bender. No major damage, no hospital visits, NOTHING! This group, brought my policy up 2,500.00 dollars, not to mention, also paying out 8500.00 dollars to the person hit, who was obviously looking to scam them. He himself was hit by a dump truck where his vehicle was totaled and car was totaled, 2 weeks prior, and I believe they failed to investigate that.

Filed a claim. 2 weeks later adjuster shows up. Week later received a call about claim. 3 weeks later they came up with a number. 3 months later received payment (less than what was agreed on). 2 weeks later they said the difference would be made up after went to auction. 2 months later went to said auction (never notified us we wanted to bid). Week later we found out. Summary they screwed us out of $6000.

Their client hit my car. Each case has one agent and you MUST go through that individual agent for that case/claim. The agent assigned to my claim was very negative and non responsive from the beginning. I tried for two weeks to contact her (again/still) to get a rental while my car would be in the repair shop. My discovery, after having to go through my insurance company, was that she was no longer with the company. That was very strange and inexcusable because her voice mail, which I had been leaving messages to, was still active and APPARENTLY NO ONE WAS RESPONSIBLE OR CARED. It appears they will leave you in the ditch if it cost them anything.

I have never had more problems dealing with an insurance company. First of all I work for a health insurance company and I know how to treat people with respect and I have an idea of how things work. I have been covered with them for 6 years and within the last year I was in two car accidents, both which were my fault and got a ticket for. I have never had a ticket or claim with them up until this year. Then I get a letter and they are kicking me off their policy. For what? Two claims? Isn't that what insurance is for?

This review is coming from someone who isn't insured by Auto Owners, but had to file a claim after an accident. Back on 12/29/2019, I had been backed into while looking for parking at a local mall by someone who was already in a spot. This person was insured by Auto Owners. The moment I saw the name, I had a gut feeling that I was going to get screwed over by them somehow. The claims process goes through rather easily and I manage to get my car into the shop with their estimate on 1/15/2020. As of writing this review, I've been actively contacting them to try and get the rental (which they said they'd handle) and my claim's agent has been avoiding my calls. I've left at least 4 voicemails by this point and no call backs whatsoever. Based on the other reviews I've seen, for the sake of both yourself and for those who you may end up trading paint with, do not use this company.

Auto-Owners has by far been the WORST insurance company I have every had. Bad doesn’t even begin to explain them. We switched providers in 2018 due to our previous provider increasing rates. Our local insurance broker gave us quotes and Auto-Owners was significantly cheaper for an auto and home policy. We were initially concerned with the low price and the coverage/service we would get. Our broker assured us they were good so we trusted them and made the switch. Let me say, we quickly realized you pay for what you get and our broker was very wrong about Auto-Owners.

Had these clowns for insurance for years with NO claims!!! Paid them nearly $100,000 over the years... all profit for them. This year they renewed the insurance, accepted payment of premium IN FULL, then cancelled the same day with no explanation besides...."not within our portfolio appetite at this time." We had to start the process over cold with 24-hours to find and bind insurance. Then, they failed to refund our several thousands of dollars meaning we had to cover twice the money and file chargeback with CC company. We have put Auto Owners on our prohibited vendor list. The agent (CAPINSURE) is not much better... starting not my fault. But is it your responsibility? Our fault? We will go elsewhere, thanks!

Beware.... A tree branch fell on my son's car that was parked in our driveway. John ** of Auto-Insurance stated "they had not received prior notice that the tree branch was dead and therefore deny our claim." An arborist came and observed the tree, said it was alive. How am I supposed to tell them ahead of time that a tree branch was going to break off and fall on my son's car? I am worried that I need to inform them now that I might get in a car accident, before I actually do.... just to make sure they know upfront that it might happen. WHAT A JOKE? Go elsewhere, it will be worth the extra money. Sincerely, Chad **

I had an accident and totaled my car. I drove 45 minutes to give them the title and they said I could pick up the check at the same time. Needless to say I needed the money to buy another car. The next day I took it to my bank and they said there would be a 7 day hold so I went to Bank of America which is the bank it is drawn on. Hoping to cash it so I could deposit cash ins it would be available. Well I was informed by Bank of America there was a note not to cash it. After a couple of hours of my agent yelling at them they said it would be fine the next day. Well same story the next day.

I can't understand who would give this company a 4 or 5 star, must be employees or agents that work for Auto Owners. My son was t-boned by someone who is insured with Auto Owners 3 months ago and the company still has not paid for the repairs. I finally got fed up with their delay tactics and turned it over to my ins. co. so we could get his car back on the road. I had to pay my deductible but was told by my ins. co. I would be reimbursed after they pay which could take 6 months or more!

Extremely frustrated and disappointed this morning. I called to schedule my car to be towed to my car service because I couldn't get my car to turn on this morning. The guy took my car to the wrong dealer, after I called them three times beforehand and told them he is making weird turns and I don't think he's taking the car to the right place. After the customer service representative rudely told me to not worry that the car is being taken to the correct service, I waited a few more minutes and my car was nowhere to be seen. I called them again, come to find out that he had indeed taken it to the wrong service and unloaded it. I then had to wait for him to load it back up and take it to the correct service. I wasted 2 hours this morning when the whole situation could have been resolved in half an hour had the driver just taken it to the right spot. Definitely won't be using this service again.

After paying Auto Owners for coverage on vehicles for 12 years, I had an accident that caused damage to the rear quarter panel, frame, and bumper. Our Auto Owners representative never answered his phone and was poor at getting back to us. In addition he did not want to pay for the full repair of a very new Chevy Tahoe. Our body damage shop gave us a fair estimate of damage initially, which was paid. However when further damage was discovered, the body damage appraiser for Auto Owners refused to write a supplement to finish the repairs. This caused me to be without a vehicle for six weeks due to their stonewalling. We also incurred a large amount to rent a car for the two weeks was out of town and a truck to tow our boat to the Keys. Anyone who reads this should NOT use Auto Owners insurance for coverage. They are great at taking your premiums but not good at all at covering your claims!

I have only had to claim the use of my roadside coverage, thank God. That service has been wonderful all the way around from my call to the end result with professional and prompt service. I have recommended this company to others.

I have many types of policies with them, from auto, home, umbrella, commercial auto, and investment property. I think that I get a good value for the price that I pay. However, I heard that they really chose their customers.

While I've never had to turn in any major claims I will say that any time I've had a windshield stone chip or glass replacement there have been no problems with coverage or assistance from Auto Owners. Message I've left have always been answered promptly and they keep their word.

Auto Owners has good rates and excellent coverage. They have prompt attention and also have very competitive pricing. I have been with for over twenty years plus. I would definitely recommend to a friend.

My agent(s) is not very knowledgeable. My vehicle gets older every year but my premiums increase every year ($200 increase this year over last year). No one seems to know what they are doing. Our former agent retired.

I was simply amazed at Auto Owners Insurance. We have held them for almost a year now and everything seemed okay. But recently I received a slap in the face by Auto Owners serving their own self interest. I have a fleet of 5 vehicles with 4 drivers on the policy. I recently had one of the drivers removed from the list as they drive their own vehicle 100% of the time anyhow. In effect you would think that the premium would go down with 25% of the potential risk being extracted from the list. Three drivers over five vehicles. Instead the money magic wizards at Auto Owners decided to increase my premium by almost $200 on the last payment. They said that sense a preferred driver was removed I must pay more. However, all the drivers where on the plan before and it cost me less?

Accident on 7/19/19, as of now, adjuster has not completed his job. Body shop said they are waiting on additional information from adjuster. Claims person is rude, however the 1 adjuster he gave our claim to, he acknowledged that person quit and he wasn't aware. One week wasted. Going on 4th week and now neither the claims dept or the adjuster will answer their phone and as of today nothing more has been done. We were told last Thursday he did go out to the car body shop, but body shop said that's not true. I need either my car fixed and back or totaled. Is it that hard to gather the information and keep your customers happy. Never had to use the claims dept before, but I assure you, we will be looking into other insurance that treats their customers right.

I have a perfect driving record. I am hit by a teen who is flying out of a parking lot into traffic. She is ticketed, she takes it to court and the judge finds her at fault and yet Auto Owners is running scared from American Family Insurance. So, my repairs hit my insurance, I eat a $500 deductible, because Auto Owners can't be bothered to contest it. Needless to say I will be changing providers. Not interested in a lazy insurance provider.

There are so many negative reviews on here, but all are instances where the customers are mostly in the wrong. If you compare Auto Owners to other companies on the market, they are among the best. There are negative things to say about every company, but mostly cause customers put themselves in those hard spots for insurance companies to deny claims. I have had Auto Owners for years and never had any trouble out of them. Claims have been paid out appropriately. Roadside has worked great. And my INDEPENDENT agent has always provided great customer service to me and my family.

Called their 1-888-TOW-AOIC phone number. I listened to their phone message explaining they were experiencing high call volume in JULY, until my phone battery went dead. Another person called and they listened to the same phone message. A third person called another company. The next day I called my independent insurance person, and she explained others had experienced nobody answering the same road service phone number. I explained to my independent insurance person I wanted to switch to another insurance company.

It took me six weeks of dealing with Auto Owners claiming my damage was a factory defect on my six month old Chevy Tahoe before the finally paid the claim. It took getting a law firm involved to get my car fixed. We have had them as insurance for 14 years with no tickets or claims. The appraiser they sent out has stated he has no credentials..no ASEs and has never attended a certified body damage school such as Vale. Our adjuster was even worse. He never answered the phone and had a second appraiser go out and write no supplement when there was still more damage that was very apparent when the bolts on the bumper did not align with the holes in the bumper. By sending an appraiser out to refute the appraisal by our collision company, Auto Owners acted in bad faith. During this six week period we incurred $1100 dollars in vehicle. Rental fees. We may still take their appraisers and them to small claims court.

Intentionally delayed simple claims unnecessarily, then refuse to pay for damages of such delays. Lied about not receiving documents to cover their tracks, then later admitted they'd had them the whole time. I've been advised by every lawyer I talked to to stay away from this company.

Horrible customer service. My husband was hit by someone insured by these people. 100% their driver was at fault. He was cited on the scene for reckless driving and caused over $26,000.00 in damage to a brand new $50,000.00 motorcycle, plus broke three of my 63 year old husband's ribs. The two times they communicated with us were to try and blame the accident on my husband, then to ask for medical bills (which we sent). When my husband called them several weeks after submission of medical reports and invoices, they told him he had to write a letter and were extremely rude and unprofessional. Really? This is Vegas. Lots of Attorney's happy to help in a case this obvious. We won't be talking with Auto Owners Insurance again, but will gladly see them in court. This could've been so much easier and a lot less expensive for them if they simply had been courteous.

I put in a claim for damages on my Vehicle which absolutely should be covered, and any other vehicle insurance would cover them, but not Auto Owners Insurance. I was rear ended by another driver. It was completely her fault. She backed into the side of my car. I tried to go through her insurance for the damages, but unfortunately she has Auto Owners Insurance. I believe they were grossly negligent in denying my claim. We are thinking about suing them. They told us they did an investigation, but never asked for information about the damage, or wanted pictures.

We had 4 claims in one year and three were due to the weather. We had a break in and a coin collection was stolen. They made their own interruption on the policy and paid only face value for morgans and rare coins. Our roof leaked and ran down the inside wall. They sent in a outside company to look at roof. This company didn't come during business hour like we requested twice. The outside company said repairs were done in the past and were good. They said caulking on edge was deteriorating. However the leak was from a hole better than a foot from the edge and no one knows what caused the hole. Auto Owners denied the claim saying roof was bad condition but their company hired stated otherwise.

After my original claim on wind damage which they paid promptly they refuse to cover additional damage which was discovered by my roofer later. They claim the roof was not installed improperly. This is from someone they paid to inspect the roof. Funny, they have collected premiums for 18 yrs on an improperly installed roof and now the roof is my problem. Auto Owners always treated me fairly in the past but something has changed in the last few years. They no longer cover things as well as they did in the past.

Claim denied, totally rude: Two tornadoes Hit Baldwin Michigan, it bent my steel roof seams and the leaking water damaged the roof and inside ceiling with mold and water. The walls were moved on the foundation 3 inches black and white. https://difs.state.mi.us/Complaints/FileComplaint.aspx.

A driver insured with Auto Owners ran a stop sign and T-boned my car and totaled it. He took complete blame. I have been fighting them for weeks to get any money. I had the car towed to my property so they had no storage to pay. I did not get a rental even though one was offered. After doing all that, they are still stonewalling me. We agreed on a settlement price but now no money. Can't even get a return phone call.

I was rear ended a year ago by an Auto Owners client. Getting the initial paperwork was easy, but now it's a year later & I'm trying to submit my medical paperwork for reimbursement. I emailed a PDF copy to the claims adjuster but she said she couldn't open it; I had no problems opening the attachment on multiple devices. She then asked me to fax it; I tried six times with three different fax numbers but couldn't get anything to go through. Now they need me to mail the papers, which I have no doubt will "get lost in the mail." I'm really starting to regret not getting a lawyer involved at the start.

I was injured at work and 4 years into treatment they decided to quit paying for anything and was turned over to a lawyer. Now that it has affected my whole family in many ways, they still won’t honor my doctors opinion and instead hired an expensive doctor near Chicago to make a false report and send me back to work unhealed. 2 doctors had me off work at that time. They don’t care about the insured but how much they can save money.

I was recently rear ended in a car accident but still needed to go through my insurance. Once I filed my claim - I got a call back the same day. Rental car was set up immediately. The adjuster got out to assess quickly and repairs are started. Everyone that I worked with through this process was very helpful. Thank You!

An Auto Owners policyholder hit my vehicle, 100% their fault. My agent and myself have tried numerous times to contact the adjuster after filing the claim. We are 20 days later and have not received a call from the adjuster. My advice, THINK TWICE!

If you're considering purchasing insurance though Auto-Owner's, please reconsider. My family filed a claim after Hurricane Michael hit our area and we had some window damage. I understand they are busy but they put us off for months. When Jim was finally able to get out, he said he couldn't say for sure about the damage and then hired an engineer to come out weeks later to take a look. They denied our claim but Ben from their Claims department could give no answers other than "it's all in the report." Ben in Claims contradicted Jim's story and notes and since he couldn't give any more answers, my family and I just feel duped by them. They inspected and insured our house as is just five years ago but after damages related to the most recent storm, they're refusing to help and being horribly impolite about it.

While driving in town to pick up my wife from work, I was driving in a right turn lane (to turn right) when an idiot decided to make a right turn from a forward only lane, thereby hitting my new car on the driver's side. Kathy ** of Auto Owners Insurance decided their insured driver was not at fault and I now have to pay for the damage to my car that this idiot driver caused. Kathy ** was arrogant through the whole process and extremely snotty.

Our vehicle was in a mechanic shop for repair. The vehicle came out of the shop with body damage and the problem it went in to have fixed worse. The shop owner agreed the damages happened there and asked for estimates so he could pay it, we took the estimates he decided it was too much and submitted a claim to his insurance company Auto Owners. After 2 weeks of not hearing anything I contacted them. A week passed and I had to call them again. They then decided to send an appraiser out. The appraiser came back with an offer that wasn't even enough to cover the labor alone. I told them not acceptable and sent copies of the estimates we initially received which they already had.

I was trying to grow my business, needed workman's comp. got this Auto Owners, I paid on time for every bill I got. Never had a claim. I had some bad employees and switched back to no employees. I got a letter from Auto Owners stating I was behind payments and it was canceled. I never got any notices or emails about this. I called them. I had a 15 dollar fee to close out the account. I got the account closed. 3 month later I get a bill for 4000.00 I called and asked what it was about. They tell me they are charging me 200% interest on my previous account due to not getting payroll report. Again no letters or notices about it. I asked if I could access my account online. Was told sure. I put in the account number is not accessible. Then they tell me they are sending the bill to collections. even though it states I have 30 days for payment. I'm done with them. They are a bunch of scammers.

My insurance company is very easy to deal with. When I had an issue they were quick to come out and review the damage, set me up with a rental car and gave me a list of shops near me that they would freelance the work out to. So easy.

In October 2017 I was rear ended while stopped at a red light. Other driver did not even brake as he was busy talking on his cell phone. My car was totaled. Back end was dented in but tow system underneath helped prevent it from crushing in further. I’m a no nonsense person & just wanted to get to work. Within 5 minutes my neck felt horribly sprained. Within 3 hours my brain just shut down, nauseated, blurred vision... went for medical care & found to have neck injuries & bad concussion. Have been told tow system helped car but caused a bigger impact to me.

Auto Owners Insurance recently declared my auto was totaled so I chose to keep my vehicle and take the payment. When I went to pick up the check the check was in mine and my ex-girlfriend's name when her name is nowhere on the title only on the insurance policy. This is completely ridiculous as she has nothing to do with this vehicle. Has never made a payment or paid the insurance on this vehicle. Nor does she drive this vehicle. It is mine. I need to get my vehicle fixed but they chose to put the check in both names. It should be just mine. Now I'll be lucky if I get any of it!

All around great insurance for the price that I pay for premiums. They have always been fair with me. When I had a vehicle totaled after a car/deer accident Auto Owners paid me fair market value for my car. It was a fairly painless process and took about a week. My only complaint, and it is very slight, is that you have to purchase an Auto Owners insurance policy through an agent, instead of being able to purchase directly from the company.

We are a small dealership with two separate lots, both had hail damage back in June. We have done everything Auto Owners has asked us to do including some things twice. After several months of double talk and unanswered phone calls we were told by Mark **, our claims adjuster, that our check was in processing. After waiting 2-3 weeks for our check we called Mark ** for 2 weeks before he would answer! When he finally did answer he told us that he didn't have all the information that he needed to process the claim!

August 31, 2018 a storm with winds nearly 100mph damaged our property. Estimated damages $5,000. $500 deductible. Received less than $900.00. Auto Owners Insurance over the years has not treated us well. And for this latest claim, we are terminating our business with this company.

My wife had to pay Medicare back for hospital costs that Medicare paid for from the accident because Auto Owners refused to pay them. They treated her very badly and I wouldn't recommend them to anyone. They're only interested in our money and in the customer.

Our son was rear-ended on May 11, 2018 by a man with Auto Owners Insurance and they do not want to pay the full amount to have our son's car repaired. The accident was completely the other guy's fault and the police report states that. Our son's car had a cracked bumper and a completely broken exhaust. They paid for the bumper and only part of the exhaust. They said we need to just have it welded instead of replacing it. Well, that is unacceptable. The accident was not our son's fault and yet they do not want to repair his car. The exhaust was barely hanging on and he needed to drive it to work. The appraiser they used was a jerk and had the model wrong for the car, he had the lower end model listed and it is the high end model and he low balled the estimate. We have been through 3 customer service reps and none of them listen to us.

Auto Owners performed an initial audit on my payroll as normal, but doubled my rates, and the following year when my payroll dropped to 1/4 that of what it had been it did not reduce my rates but increased them another $460! They are deceptive and stated that they never received my audit even when I sent it directly to them have a signature and email to prove they received it. They refused review the audit and continue to lie about their information. When contacted they say they will send an itemized statement and never do. They finally sent one after I cancelled service and stated I own over $3000! They are scammers and I will never trust their company again. I now have one that is paid after each payroll is completed.

I was rear ended by a driver insured by Auto Owners on June 8, 2017. I injured my neck and back. I was seen on an outpatient basis for a year and then ultimately I had to get a Cervical Discectomy with Fusion (Neck Surgery) on July 16, 2018. After reviewing my Doctor's notes, Therapy notes, MRI's, CAT Scans, X-Rays and Surgical notes I was offered $2,800 from "Tim". I am 3 weeks post neck surgery. I had two vertebrae removed and repaired with a metal plate. I still have a Syrinx (Fluid filled cyst) on my cervical spine from the impact of the rear end. I am being told that there is no treatment for it. I will continue to have limited function of my neck despite having surgery due to this "Syrinx".

Recent hail damage claim was handled extremely expeditiously and received claim payment very quickly. Adjuster was very courteous and helpful in answering questions, and worked very well with my roofing contractor.

My teenage children was in an auto accident on September 2, 2017, when another driver turned in front of them. My daughter's car was totaled and both had to be taken to medical care. I have Auto Owners insurance and have submitted the medical bills to be paid. To date, the bills have not been paid and I have placed more time and effort into getting these bills resolved than my insurance company has. They have lied to me and continue to give me lame excuses. I have had to hire an attorney to represent my daughter, who suffered to most injuries. I would never recommend Auto Owners insurance company to anyone. I will be dropping them if/when I ever get this resolved.

In July of 2018 I was involved in an accident with one of their insured. I was traveling eastbound when I came up on an intersection they isn’t complicated to work. Their client was traveling westbound preparing to turn left (would then be heading south). I had a solid green arrow and the insured had a flashing yellow arrow, which means yield to the right of way. The insured wasn’t paying attention and began to turn left as I was entering the intersection, I went to slam on my brakes I was unable to stop in time, and collided with the car.

My husband and I had an automobile wreck. We were hit by an individual that was uninsured and my car was totaled. I had my vehicle paid for so this was definitely a loss for us. However, to make matters worst the lack of communication with our adjuster was below standard. My husband and I would call and it would go straight to voicemail and we would leave a message. The voicemail stated to only leave one message and we followed the "rule"! Although we never received a callback!

I was on my way to visit my son in Florida, and as I stopped at a rest stop in Palm Beach county, in a matter of three minutes someone broke out my back car glass and stole my purse. I have been stuck here for 6 days with no purse, credit cards, bank cards, or ONE SOLITARY cent!!! I have a broken out glass in all this rain and my new car is ruined. Auto Owners was contacted that very evening and so far, they have not done one thing to help me!!!

Been a client since 2016 and just canceled July of 2018 and they just now are telling me I’m an entire month behind. They admit to withholding their policy from the clients until they cancel. There was never any notice to me or our independent broker about this policy and they distastefully admit to keeping it within their own walls. We were told from our first payment that each payment would be for the month that we were paying (ie; may payment was for May coverage, June was for June, and July was for July.). This is what we were explained. But now that we have cancelled, suddenly we are an entire month behind leaving us with a balance due of more than what we were paying in the first place. Very rude customer service and a disgusting display of human beings.

I called to file a claim after my roof was leaking due to hurricane damage. Well they scheduled for someone to come out but they didn’t call or show after I had taken off work. Heard from them a week later and the adjuster finally came out to look at all the water damage on my ceiling and wall. She assured me that it would get taken care of. Well 2 weeks passed and I finally got a letter in the mail denying my claim and a threat to cancel my policy if I didn’t get it repaired right away. Needless to say I am no longer with them. Don’t waste your time or money with these guys.

Seems like Auto Owners Insurance company is just another insurance company that nickel/dimes their customers and provides the bare minimum service required by law and if they can get away with not paying for a small charge they should be responsible for they are willing to try and take advantage of someone because they know most people won't take them to small claims court or call an attorney over an issue under a few hundred dollars.

We own a small business which is open six days a week. Due to a power surge which occurred three weeks ago, we had to make a claim. This company is creating a horrible hardship with our small business! They're dragging their heels and it seems they are doing everything in their power to NOT communicate with us. Ever hear of "chasing your tail?" This is exactly what we are doing because of their extremely poor customer service and near zero communication. We have faithfully paid our very expensive monthly premium yet they are obviously not concerned about us though. We are already looking for a new insurance company because this one scares us. What if we had a major claim? It gives us nightmares to even think how they would handle it! I have a feeling they would high tail to China so they would never be found! Good-bye, Auto Owners --- shame on you!

Auto Owners Insurance was very thorough in resolving issues. They were very quick to respond and made sure the job was done very well and to our satisfaction. They were polite and listen well so any concerns can be met or explained within the first conversation. They take time for you and do not rush your conversation. Additionally, their claims process is exceptional and quick. The prices on their products are somewhat cheaper than the average insurance company.

My roof had hail and wind damage and Auto Owners refused to pay for a new roof. I called and made a claim mid Oct 2017. I had two roofers to my house and both said hail, wind, and water damage inside. First roof company tarped the roof. Auto Owners sent out an adjuster whom I found out a week later was no longer with company. Then they sent out an Engineer for a final decision because I kept fighting the decision. He reported back I had no damage at all and my roof was just old, but get this, he never even lifted the big tarp. Their final decision in Jan 2018 was that they would NOT pay, yet two very close neighbors had same damage and their insurance companies paid. I pay insurance for a reason!! I'm searching for a new company!

Auto Owners Insurance have great prices, even better when you bundle. Also, with any additions, changes or reference to information; they have been outstanding in customer service.

We have never had an accident or driving violation. The cost is somewhat high. We have been with the same agent and same insurer off and on for years. When we complain they change to one other company for a while and lower the insurance only to raise it again the next year. I feel the insurance company could give us a much better rate than we are getting. I feel one of the reasons insurance is somewhat high is because we use an agent. The agent does not look out for our interest. Their main concern is with the company. Also, this agency does not represent many other companies. People I know and ask all have the same two companies. Some competition would be good for them. I keep them because they are included with my homeowner's and it’s a hassle to change.

Auto Owners was happy to take my money for full coverage for all of my cars, trucks, and trailers. Then on June 12, 2016 we had the worst hailstorm we have ever had, broke windows in my house, broke shingles on my roofs, and of course caused major damage to many of my vehicles; The other insurance companies I'm insured with took care of my houses and rentals, new roofs, windows and screens, "what you would expect". This was done within 3 to 6 months to complete. Auto Owners did send out an adjuster in the first week, all was good. Then they ask for proof of ownership, this was given to them as they had asked and then the waiting, waiting.

I have a Michigan Catastrophic PIP Claim with Auto-Owners Insurance Company which began on May 28, 1999 and continued without much difficulty after that. When I did receive a period of difficulty from Auto-Owners in 2013 I was able to resolve the issues myself with the help of Healthcare providers. In September 2016 the little to no difficulty I had become accustomed to regarding Auto-Owners Insurance Company's handling of my claim drastically changed. Following the beginning of September 2016, I have received a great level of difficulty that has continuously elevated. April 5, 2017 is the date of the oldest denial made on my claim by Auto-Owners I consider unreasonable. The denials I have received have been reasoned with speculation.

Do you want an insurance company that will take your money, then invent loopholes to get out of paying when you make a claim? Then Auto Owners is the company for you! My story is long and involved: suffice it to say, what they did wasn't just against common decency, it was actually in breach of their own contract language. They agreed to cover a loss assessment as part of my homeowner’s insurance, then when it came time to pay, they wasted time "reviewing my claim," before inventing an excuse to deny it by interpreting deliberately ambiguous policy language to their advantage. I'd be happy to share additional details with anybody who may be interested.

Stay away from Auto Owners Insurance. This company is far from professional. No compassion or integrity. Our problem started back in December when their insured rear ended my wife. Not one phone call from this company to see if she was ok or to take care of damages. Instead I had to track the number down and 5 phone calls later I get called back and still no one asks how she is. While speaking with Noel who never calls you back I let him know about the diminished value and he said, "Wait for car to be repaired then we can discuss it which is protocol," so we took the car in and had it repaired. I then paid $415 for a professional diminished value report and called Noel 5-6 phones calls voicemails. No callback.

Please!!! Pay attention to all of the bad reviews about this company. My wife and I had the same Home Owner policy for 9 years and decided to give them a chance with our Home Owners policy being that we had an auto policy for 1 years with them. The policy was just supposed to be transferred over. Thanks to Ann Marie, deciding to rewrite the policy for a higher commission the company of 9 years dropped us. They give you a low rate in the beginning and then raise your rates every 6 months for no reason. They are incompetent, corrupt, deceitful, avoid them at all costs.

These people are deceptive, you would be wise to not do business with Auto Owners Insurance. They claim they can raise your premium at any time, without notice, or reason. I just got a 3 week notice to cough up 2.5 times the amount I already paid them. And I already paid them in $850 full. For the record, I never made a claim for anything in the five years I have done business with them. In November of 2016, for the 2016-17 policy, they sent an initial quote for the year for $850; then with two months left in the year they sent a bill for an additional $990 because they claimed I missed an audit. This year 2017-18, on November 15th of 2017, I paid the $850 again - and again I paid the premium in full. Today Feb 24th, 2018, I just received another notice that my premium more than tripled, they are requesting another $2056.00 on top of what I already paid them.

I have been with Auto Owners for over a year and I have noticed whether you get a ticket or not your premium will go up every time it’s time to be renewed. I have a private agency that I go through but every time I have gone in person or called to speak to someone to explain why the premium keeps going up NO ONE IS EVER AVAILABLE or returns my call. I started paying $60 last February and I’m currently paying $106 and still no explanation. I think it’s time to say ** them and go somewhere else for both my car insurance and home insurance. I WOULDN'T RECOMMEND THEM TO ANYONE!!!

After being a customer with Auto Owners Insurance for about 30 years. Due to unfortunate set of events, they have chosen to not renew my auto insurance. I always thought that the reason for having insurance is to cover you when accidents happen. Be careful when you choose Auto Owners for your coverage, if they have to pay out, they will drop you.

I have an independent agent so he reviews all companies and several years ago we settled on Auto Owners. I've had two claims with them, one major 10K and one minor, both were handled promptly and efficiently with minimum work on my part and with my best interest in mind. My agent immediately called me back, arranged for an adjuster to view damage, the adjuster worked with the repair shop and everything was done 100% to my satisfaction.

Local independent agent takes care of all my needs in a timely manner and also, great customer service and does a annual survey of various insurance companies and their rates and it always come back to Auto Owners for not only best rate but also best service. Someone backed into my rear bumper with a trailer hitch and bent not only the bumper but bent bumper bracket. Over $1600 to repair and replace bumper.

My home was destroyed in 2016. I have nothing but positive things to say report. The adjuster was terrific. She assisted me in every way possible. Helped find a temporary place for us to live... helped to salvage belongings that could be saved. Arranged for storage for our salvageable belongings. The company that is working on restoration of our home said that Auto Owners is one of the best companies that he has worked with. I have been a customer of this company for 20 years and have always been very satisfied.

We unfortunately were victim to a falling tree during Hurricane Irma in mid-September. Auto Owners has yet to still settle with us and our independent adjuster. The original AO adjuster that was sent out never even inspected our roof or attic where there was damage. Thus their estimate was significantly off from what needed to be repaired. Auto Owners has continued to spin us around in circles, sending out a second adjuster and now sending out an engineer. We are very disappointed in their response to our home repairs. We have been displaced from our home with our dog and 2 year old son for close to 4 months while we continue to feel like Auto Owners just doesn’t care that our home is a disaster! Auto Owners was very highly recommended based on their customer service and response to claims, our experience has been less than pleasant and very stressful. We would caution others on using them as an insurance company.

Auto Owners has been my insurance company for 17 years and I have never had a problem with this company. Everything was always completed. I am a senior citizen and I receive discounts that apply. I have had 3 claims and they were extremely prompt and courteous. They contacted me via phone immediately to tell me when the adjuster was to arrive. Auto Owners sent the insurance adjuster right to my home. He checked the damage, gave me an estimate, asked where I wanted to have the repair done. Two days later I received a check for the damage.

I do restoration work for a living, and got to say Auto Owners is one of the most difficult, they are a joke. Stay away! My 80 year old grandmother had a leak in her roof, had both wind and hail damage, Jason ** the adjuster, fought it like he was fighting for his life, the wind damage they got out of because of improper nailing but they issued the policy anyways, and the holes all in the roof, the dents in the metal vents I guess they think from natural causes. I don't know.

They never answer the phone. I never heard of this company and is anyone else having trouble reaching Dillion ** 614 855 4547 ext **. Dont count on a company that will leave you out in the cold when you need them.

We had a major hail storm and Auto Owners adjuster Tim ** from the Indianapolis office intentionally underestimated all of the damages. I had to dispute them for 18 months and they still haven't made it right. Their process involves sending an engineer who finds no damage and sides with the adjusters initial findings. Then upon further complaint they send another engineer who then finds a little more damage but accuses the homeowner of manual manipulation. The uncooperative adjuster refused to come back when asked to look at the damage along with our contractor.

My dad always owned the car that I drove and would not put the insurance in my name. Just a dad thing I guess, having no idea it would come back to haunt me one day. When I moved to the big city in 1998 and the insurance we had always had was no longer going to write in Nebraska, I could not get many insurance companies to look at me, due to the fact it was a first time for me to have insurance in my name. When I found I needed insurance at the age of 43, a lot of insurance companies would not even think of insuring me. Instead it would have to be in my mom's name who was going to give up her driver's license due to age. State Farm was the only one at the time who would take me on. I know Auto-Owner's would never have a qualm about anything like that as long as you have a credit score.

While the company seemingly had favorable ratings when it came to payoffs, however, I found their approach to be very opportunistic, to put it mildly! Case in point, I was with them for several years carrying three autos and one motor home. I had two rather insignificant claims and they cancelled my policy. My claims weren't such that I misrepresented anything. They both were legitimate and reasonable, I thought. After all isn't that why you have insurance? I WILL NEVER choose or recommend AO!

For 2 years I've had this company. They decided to raise my account so I said I was going elsewhere. Went through a broker who took care of all details. She told me I needed to have the new company call her to verify. They did. Then they said I needed a paper signed online. Told them they needed to send it but didn't get it. Suddenly my account is overdrawn, they took my money, still drove to the broker office and signed papers. Southern owners said my money would be in my account 2 to 3 business days.

I have been with Auto Owners 5 years, never had any issues. Last January I was involved in an accident. Although someone turned left in front of me, because I was in a bicycle lane, looking to enter a driveway, I was found "At Fault". I knew I had Rental Reimbursement, so I went ahead and got a car rental. The claims adjuster went out of his way to "treat me right". He was ready to close the claim on a Wednesday, but I wasn't ready to pick up a new vehicle until Saturday. He let me keep, and paid for, my rental until Saturday! I was really fearing my May renewal, with this AFA now on my record. Auto Owners did NOT raise my rates! They treated me right at a most stressful time.

We have had this policy for 13 years, covering our US home while we live overseas. The original agency has changed, and the new agency has always had to be contacted by telephone. We could speak only to a clerk, and found that updated information about the property was not reflected in the policy documents, that there was no adjustment to the premium, and that now that we wish to change to monthly payments while the property is on the market, we cannot bypass the incompetent agency and work directly with our policy online. Computer troubleshooting indicates our computer is properly configured, but the Auto Owners site is simply not responding. Using the agency's contact details, I had to use 'get a quotation' to register my request for help. I have heard nothing from them. I now have no recourse except to telephone the bank and cancel a standing order, and search for a new insurer online.

Worst insurance company ever. We had it for 2 weeks, after being insured by another insurance company for over 4 years, and it was revoked due to 'the risk being unacceptable for coverage'. I looked into new home and auto insurance after the cost for auto insurance increased substantially after our daughter started driving. I was pleased with the quote from Auto Owners and we cancelled our old insurance after we accepted the quote from Auto Owners. Two weeks later, we received a cancellation notice due to a delinquent payment. I immediately called our insurance agent. We had paid the quoted premium. Our agent informed me that it was not due to a delinquent payment, as stated in the correspondence. He said that it was being cancelled due to an exterior inspection. I was shocked. The claims made in the 'inspection' were ridiculous.

My wife was backed into in the parking lot of the Holiday Oil station on 12300S, Draper, UT. The police were called, but we were told they no longer take police reports in "private parking lots". The whole accident occurred directly in front of Holiday Oil's security cameras, and was able to be captured, and put on a separate memory stick that we could use for arbitration.

I would have thought that when someone hits your car from behind, their insurance would cover it. I received a rejection letter from Auto Owners. I think the game is they reject as much as possible and hope you don't have ins. that will go after them. I was mindful enough to contact my ins. immediately next step is to contact Utah Division of Ins. (801) 538-3800 and BBB of Utah. Should my ins. for whatever reason lose in arbitration, my next step will be to take the driver to court so they will be forced to defend him. I am sure this won't change their practice but they won't walk free.

We have only been an Auto Owners customer for 6 months and we switched to them because they gave us the same benefits of our former company but cost much less.

A local lawn maintenance company weed whacked next to my parked car. There were rocks everywhere all over my parking lot and grass fragments covering the entire side of my car. I contacted the lawn company, and they gave me their insurance contact, the Auto Owners Insurance. I contacted the insurance main office, and a report was taken, and I was to be contacted by their local adjuster to schedule an appointment to assess the damage.

I had Auto Owners Insurance for years and they were horrible. They just took my money and as soon as I filed a claim they dropped my coverage.

Beware of choosing Auto Owners. Adjuster was not helpful at all. My roof was damaged by high winds in March. Roofing company tarped it so no damage to inside of house. Inspector was a week later and never took a look under tarp. I was promised a reinspect after a repair only was determined with no real first inspection. Took five weeks of back and forth with Todd (adjuster) saying best he can do is $1000 minus $500 deductible and $500 tarping. I have $9 to fix my roof! Nice Insurance/stay away from them!!!

This is in regards to an accident that happened Dec. 15 and still has not been settled. Westbound I enter the right turn lane going into Sullivan with my turn signals on. Anyone knowing this area knows it is a right turn lane only. Waiting on traffic to clear I look in my rearview mirror to see a car approaching 17 yr old insured with Auto Owners. She wanted to just leave the accident but finally called her mom. Police were called and she said she thought I was turning left. I get a report saying she is not at fault. I called the claims woman and asked if she knows how to read because my police report says she is at fault improper passing on the right. I think they all know she was trying to beat traffic. When I called to check on my claim they had her involved in another accident with a? Yes my insurance will pay but can't stand for this scum bag insurance company to win again. Filing in small claims court.

Strongly advise against Auto Owners Insurance Company. When it comes time to make a claim their adjuster will work against you. The insurance agent (ours happens to be Fethke Insurance Agency in Muskegon) is apparently of no help despite how wrong the adjuster may be. It's bad enough when two 86 year old, handicapped people have to leave their house for three weeks because of water damage and the adjuster is fighting on paying for out-of-the-house stay, electrical work.

I was rear ended and fighting for the other insurance to claim liability. Auto Owners was going to repair my truck and file an arbitration with the other insurance company. It has been a nightmare starting from the adjuster providing an incomplete quote and trying to deny some of the damage as if it didn't happen from the accident when in fact it absolutely did. Then a denial letter from Auto Owners with a list of false statements and inaccurate facts that can be visually proven. I always thought that I was supposed to have my vehicle repaired to the same condition as was before the accident. These guys are great if you don't have to use them. Get a real insurance company!!!

Good for those of you that have never had a claim with this insurance company. It is difficult to judge unless you have had a loss such as a tornado. My husband and I have been through hell for 3 and a half years with this company for a total loss. They turned the claim over to their attorney because they did not want to pay the limit of the insurance which we were entitled to. We had to hire an attorney. We are senior citizens and should not have to go through a nightmare to have them honor the policy. I would be sure to look at your policy in detail if you do have a claim. The agent was absolutely worthless.

I was not at fault in an accident and the company paid out $523.00. Customer service is top-notch. Also, the premium is decent. I shop each year and am unable to beat their rates.

Auto Owners was recommended to me by an agent because it was the lowest price for general liability. I have never had a claim (thank goodness), but my dissatisfaction started when my bank sent a new chip card to me in August 2016 that impacted my auto-payment with Auto Owners. No communication, no support - just automated cancellation and frustration following. They were quick to accept my past due payment but reinstating turned out to be another series of non-communication and wondering if I was even covered.

My grandson had an accident (not his fault). We are insured by Auto Owners. His car was totaled. Within a little more than a week he received a check for the value of his vehicle before the accident. Although at first, the claims examiner offered a lower amount but I re-negotiated the amount to be more favorable. I do believe that only once I confronted my agent because I expected service which I felt I was being neglected. If I pay my agent the premium I expect them to go to bat for me with the company. I do not feel that I should have to deal directly with the company, otherwise, why have an agent.

My car was backed into by accident, the grill was broken and the hood was creased along the front seam. The woman that hit me was honest and admitted that she was at fault, she gave me her insurance information and I contacted Auto-Owners Insurance in Stuart Fl. I brought it to two different body shops to get estimates. Auto-Owners Insurance sent an appraiser to my house to do their estimate. They sent Metro Appraisal to look at the car. The appraiser from Metro Appraisal was very rude and wrote an estimate to Bondo the front of my car, (all of the other shops insisted that I needed a new hood because of where the dent was would always be noticed.) And insisted that if I wanted anything else done to my car that I would have to take the claim to my insurance company. Their estimate was half of what it would take to fix the car.

Auto Owners is average - nothing special. They have been prompt in paying claims but I have been frustrated with them. I had a vehicle hit and totalled by an uninsured driver. I called and asked if I made the claim would it count against me. I was told that it would NOT because it wasn't my fault. But months later after they were unable to collect any money from him, they raised my rates and will stay that way for 3 years.

I have been with them for about a year and, thank goodness, I have not had to use them. Their pricing is very good and I can pay with a credit card. Also have access to all I need online. Contact is easy if needed.

Terrific experience with claims. When a tree fell on my car at a resort, my agent called for an estimate in the city where it occurred, gave me permission to drive it home safely and was there the day I arrived home to provide his estimate. Payment came within a week.

Auto Owners Insurance is very affordable. I love that you have the option to pay your premiums every six months instead of monthly. They are very helpful with claims and work hard to get your check to you so you can get your vehicle fixed. They are VERY reliable.

I have bundled my homeowners insurance with my auto insurance and realized significant savings. I have multi-car discounts, education discounts, safe driver discounts, etc. My Auto insurance savings more than made up for increases in my homeowners insurance. Local agencies means personalized service.

We've been with them for over thirty years. They have been on top of everything that we have experienced when filing claims and adjusting our policy. They cover our private vehicles as well as our business vehicles and equipment. We are so pleased with their service that we also have our business insurance and home insurance with them.

They are fine enough. Just a bit pricey. But I have had no problems with them. I have looked at other companies, and they are a lot more, so I would probably stay with Auto Owners.

Treats me as a valued client, but doesn't advertise it and is there when I need them. No bragging, no hidden fees. Got stuck in the snow in an unfamiliar area, called them on the cellphone, and they called a tow truck to pull me out.

Auto Owners has one of the cheapest policies that I have found. When I filed an accident claim, they were fast and very helpful getting my vehicle repaired. Also they did not raise my rates.

They are the cheapest rate I could get for my area. The only problem I have had with them is with their automatic payments. I had accidentally missed a payment so they doubled what they were going to withdraw the next time. I paid it off in full before they withdrew it but still tried to take it out. The following month they tried to double the original double amount and I was furious. In the end they ended up fixing it and I paid enough to be able to skip a months payment.

I have never had to file a claim so not familiar with that aspect. But our agent has always been prompt to return calls, very knowledgeable and helpful. When we purchased a new vehicle on spur of the moment he was right there to help us. He has been our agent for years, we couldn't ask for better service. I would not change even if we found a less expensive insurance.

Quick claim service, helpful available agent, best price per coverage in Michigan period and I have compared many companies over the past few years. And that is it for me as far as this goes.

Their rates are competitive and they give a discount for multiple vehicles. They answer calls quickly and respond when I need something. You can update your info over the phone when you get a new car.

I love the prices because they are very competitive with other companies. They are very flexible with us if we are late with making a payment. Never have they not been there when we needed them.

I like my insurance company very much. I do not feel like just a number or payment but like someone they actually care about. My insurance company helps me to reduce my monthly cost by offering discounts for all different things. I never feel like I am bothering them when I call with a question about my policy. When I was in an accident a few years ago they were they with me every step of the way, even coming to my work to look at my vehicle and sign some papers. Even though I was not at fault I really thought that my insurance would go up, but it never did. I am very satisfied with my insurance.

The price is low and I pay by the month. I get a discount from them for having both car and home insurance with the company. I have never had any problems with them since I have been with the company. I would recommend them to anyone. I think I am getting the best price with the best coverage.

Auto Owners gave the best price. They are really easy to walk to and guide you in making the right decision. If you have a claim they pay really quick. Saved over $300 signing up with them. The rate increase each year is very little if any.

Auto Owners have been very good for us so far. We have never had a problem getting through when needed. They were the most affordable for us and we were able to also have them for auto and homeowners. That way it's all in one bill which we really like.

Have had great experience. Good company. I have had several claims throughout the years and they have always paid fairly and promptly. The adjusters have been very easy to work with. The service has always been very prompt.