Allstate Auto Insurance

On 4/28, I contacted them to change my 6 month payment from my checking account to my credit card (so I could get the points). The CSR told me the way to do that was to cancel my autopay and then contact them within 48 hours to give them my credit card. I did and I was told I lost the discounts because I cancelled autopay. The CSR never told me that would happen. I talked to multiple CSRs. One enrolled me in autopay on 5/1 and was told that they would be taking my 6 month premium on 5/3 (which I had repeated reminded them to do on the call). I received an auto response email saying that I was enrolled.

I have been dealing with the claims for months and have been stressed since then. I was told I would be covered for more than 30 days rental and now I have a $high bill that I’m not covered for. Manager was not willing to help out not one bit. I have proof that it was In fact Allstate fault my car was not in shop right away and that the shop it was taken to took 15+ days to order parts for car. My car was in the shop for 30 days and not being worked on. Allstate was aware of this and told me not to worry that I would be covered for rental and was sent a check. The check was then stopped and now they are saying it was a mistake that they sent that check. I’ve had Allstate 15+ years and now I’m definitely looking for another insurance and getting an attorney. So crazy that you can pay for something and then companies act like we have to beg for help.

Got a notice from collections 3 months after canceling. Turns out when I canceled they added fees and left them there. I used easy pay so the full amount was always paid. Tried speaking with customer service, useless. They just kept apologizing and refused to do anything. They told me to try and contact collections at one point but how would that help when collections only gets the bill notice from Allstate?

Allstate just raised my rates. I am a 67-year old woman, working from home, and driving less than 50 miles a MONTH. Premium is over $300 MONTH. I have been a client for over three decades. They attributed the increase to regional rate increases and an accident for which they apparently deemed me to be at fault -- because I ended up in the median when a semi pushed me off the highway. I did not receive a citation or provided a police report which determined me to be at fault. They also totaled this car -- which was completely repairable -- without it even being looked at by a mechanic. It's all about them. They don't care about you.

I cancel my insurance and they still take your payment. They are a bunch of crooks. I'm going to tell everyone that they steal money from your account without permission, that's not fair. So I'ma put this everywhere to warn people about this scammers. I will never use these people again.

Been with this company for years!!!! As long as nothing is happening, they are happy and are available to help. Emails & phone calls seem to be harder these days. It's like a doctor's office. Get you in and then out. No personal connection. I decided to change policies after years of loyalty with them. I called in advance and let them know I wouldn't be renewing. They cancelled me on that day I called.. Not on my ending policy date. So, for two weeks I had no insurance. I asked for it to be reinstated for those two weeks. There must be some confusion. They declined Me!!! What the ____!!! Can't believe this. The other insurance company said this isn't an unusual request and shouldn't have been an issue. However, they seem to think otherwise? Well, even if my new insurance doesn't work out. I surely won't be returning to these guys for this type of loyal service.

We were rear ended before the first payment was made on our vehicle. Allstate stated that they did not insure this person. After some digging as well as several more calls it turns out that they did. After the initial claim was started we had questions that had not been answered. After assuring us that we would be receiving a call back within 24 to 48 hours, we have not received one call back. I have an email stating, "We will be giving you a call." Have yet to receive one. When you do call them no one can a decision. Guess what, they will have to give you a call back.

This is a very abbreviated summary of my complaint. Allstate Claim # **. I was in an accident on November 30, 2022, and reported the accident to Allstate. My policy covered collision and towing was included with this coverage. I made numerous phone calls and sent emails over the following 7 weeks, asking Allstate to tow my car to a safe location (a service I paid for.) We agreed for them to pick up my car and tow it to a collision center in their network but a week later, they still had not towed my car. This happened on more than one occasion, and each time they failed to pick up my car. Then finally, I asked them to tow it to my dealership.

Lied to about how the policy works and scammed out of hundreds of dollars in a month. Even after emailing them to cancel a month ago they don't respond and continue to charge my account. A complete scam!

Stay away from Allstate Auto Insurance! Easy to buy - but you can not even cancel with 3 weeks cancelation notice! 1st 6 months rate was good, but 2nd - went up more than 2 times! I gave them Notice of termination - still got a letter with late charges and warning that they will report to Credit Bureaus! STAY AWAY!