Allstate Car Insurance Reviews

We had Allstate for about 7 years or somewhere around there. I Love Allstate but every six months the Insurance kept going up these last few years & I would also call & plea with them WHY no Factual reasons. I would also make up something to keep my husband from changing it. Well I guess he wasn't having that. When they jumped from $354 to $453, same vehicles, no tickets or anything and before it was $354 it was $249 so he switched it today & honestly I didn't think he was gonna find any cheaper but he did. Same as Allstate & they added more perks I was surprised. Now our Insurance is back to $255 from Direct. Sad to go Allstate.

Today is 15 Jan 2025 / Spoke to Agent Alexander R. / I was trying to get the refund for my homeowners policy, because I have moved to another Insurance provider. I was calling Allstate since 21 NOV 2024. Calls were diverted to Philippines, they mentioned that they can go back to 30 days only even I have my new policy effective Aug 28. Instead of 22 OCT, issued the refund affective 04 NOV, As of now I have called more than 10 times and emailed my current policy documents again to "allstatecustomerdocuments@allstate.com" upon their request, always they ask me to wait for 10 days to action however at the end of 10 days I am repeating the same thing. Three times I asked for a supervisor. 1st time I able to speak during December, 2nd time a agent did not give me a supervisor. No reason was given and today I was on hold for a supervisor more than 30 minutes and then no one was available (duration of the call was 57 minutes).

AllState has the worst customer service! First, I'll say we've been customers for twenty years. We paid for our six-month policy in full back in April 2024 which would cover April - October. AllState took it upon themselves to reimburse us $540 that we never consented to and therefore said we did not have insurance between June 2024 - October 2024 even though we paid in full in April. We then received six letters from the DMV saying our license would be suspended due to lapsed insurance. My husband has been trying to get this straightened out for a month now with no success. We will most likely have to go to DMV in two days to get restricted licenses because that is when our licenses will be suspended. AllState is a complete and utter disgrace.

I have been with Allstate since I started driving at 17 years old. I am now 46, got in an awful accident last week and the service is non-existent. I called to make a claim and they live in another country. I called my personal agent and they are never in the office. I’ve been gone to the office and it’s closed. I understand more people are working remote, but do that. Be there when people need you. People only call when a life accident has occurred. Be there for them. It’s why we pay you!

The rate increased after the first term by $39/mo. The second term the rate jumped even higher to $117/mo. I called my agent just to listen to some nonsense excuses why rate increased! I didn't have any claim with them for the whole year. I called another insurance company (well known) after I hanged up with AS agent and got a quote for 58.8% Less!!! Can you imagine. Bottom line, AllState is a ripoff company. I will never do business with them or recommend even to my enemies.

I first want to share that I was a loyal customer with Allstate for five years. Allstate added a false report on my driving record. When I found out about it and provided a police report, they refused to fix it. This is illegal. Matt ** cursed at me and told me he wasn't doing anything. Please do not trust this man with your business. He had no concern for me as a customer. I had a third party on the line and he continued to be unprofessional, and yelled at the rep assisting from State Farm to help correct my record. I know God will make this right.

We had Allstate for years paying them hunters of thousands of dollars every year which for them is not a problem right? But when we had some bad luck 3 accidents with 2 not at fault and Allstate had to pay for the repairs because we have a full coverage policy and 2 of those accident were hit and run, now they are dropping us because they are not making their money. Stay away from Allstate at all cost, they like to see your money coming in but hate to spend it when really needed. Will never do business with these ungrateful scumbags again.

Customer Service is Horrible. My Daughter was In A Accident Hit And Run. The adjuster told us that an inspector would be going to the tow yard to inspector our car. This was a lie. After a week I Was Told No one Is coming. Well The cost to release the car from tow yard is over $600. If they had said this in the beginning I could have gotten car out for a $100. Also was Given False information more than once. Allstate is not a good insurance company. Definitely not in good hands. On my way back to Progressive.

The Allstate app and customer service are HORRIBLE! Nobody ever, ever, ever once has replied to one single email or gave me a call back that I was told I would receive MONTHS and MONTHS ago. The app doesn't work all the time. Drivewise is a complete fraud!

Hello, we had an accident with two other cars and the individual is insured with your company and it is not yet time for you to resolve or give us news or have you come to look at my vehicle. Since everything was based on what you saw on video, we are already going for a month and they only want to offer us a certain amount that will only cover the fender, the exhaust and the rim.