Allstate Car Insurance Reviews

ELISHA ** at Hunter Russell's Allstate Insurance Agency is the best!!! She deserves "Agent of the Year" award. She has went out of her way (coming in on a Saturday) just to help my son get a policy started so that he's good to drive his new vehicle. We love all the agents here, but the way she went above and beyond to help us today, she is truly an Angel in disguise!!! God Bless!!

I wants to sincerely thank my home insurance adjuster Jaycob ** for the outstanding support & professionalism throughout my claim process from the very beginning, he were responsive, patient and explained every step in clear detail which gave me peace of mind during a stressful time. I'm very grateful for the excellent service and would highly for the excellent service, thank you Jaycob.

I had a great experience working with Jitesh on both my auto and property insurance. He was very professional, patient, and knowledgeable, taking the time to explain all my options clearly. Jitesh helped me get the right coverage and made the process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for reliable insurance advice and service.

I have been with Allstate for a while and I absolutely love my Representative "Cynthia **", she is very knowledgeable and experienced at her job, she was very professional and attentive to a situation I was in and assisted me all the way through the whole process. When we were done speaking I had all the understanding that I needed and stress level was reduced to 0!! I will be an Allstate customer forever because of her and would recommend them and request Cynthia's assistance to anyone.

About a few months ago my previous home and auto insurance increased so much. I thought I was going to be stuck with the high payments until I was honestly blessed with Julie ** with Allstate. She helped us tremendously with monthly savings! I highly recommend her service and Allstate for your home and auto needs. Thank you, Julie for your sincere efforts in taking care of your customers.

I tried and tried to get the agent named KY to cancel my insurance as of October 1st. He said he couldn't so I called and spoke to someone else and again I has issues, I told them I was going with a new company starting November 3rd, so what did Allstate do? Take more money out again and then say it's money I owe. Wrong. I shouldn't have to pay when I had tried to cancel at least 5 times and I was treated as if I was the one who was wrong in cancelling. I would never recommend Allstate Insurance to anyone auto or renters. They need to refund all my money.

I just switched to Allstate this year. I just received a notice that my coverage had changed another $60 per year because I chose not to pay via autopay. This was never mentioned when I signed up with Allstate. I am so sick of these hidden fees and practices. I want to report them to whomever has domain over these unscrupulous practices. I would rather go back to Nationwide and pay a higher fee than to have to deal with these types of practices.

Joke of a company. They canceled my insurance with no notification and no explanation. Called to understand what happened and why, and they wouldn't give me any explanation. Furthermore, their records indicated that I haven't been insured since 2024, yet I had an insurance card expiring in June 2025. I have a perfect driving record, and I've been a customer for a DECADE. They literally Treated me like trash. Customer service is terrible. They don't care about you. They're overpriced. Move on.

I'd successfully signed on with agent Matthew ** in Oct. 2024. Automated billing so I wouldn't have to fuss with monthly payments. My policy canceled without warning in April 2025 because of 'non-payment' like Wth. Called the local office to 'be informed' that Matthew left months ago---no email nothing. So my claim was never even properly processed! Had I'd had an accident or what, I'd have been SOL. Total joke. Visited the local office to see it near empty---most of the agents had left! Red flag. The lone agent gave me slackline about 'getting me back into the system' with the $120 cash I paid for "reinstatment" and never happened, as calls to Customer Service "informed" me I'd never been processed, so no record of any account! TOTAL SCAM. AVOID.

I’ve been a customer with Allstate for almost 5 years and their business model is such that each year there’s a rate increase, which the customer knows nothing about and this rate increase automatically wipes out any discount you’ve earned for that year. After the first year with Allstate, they enticed me to leave GEIGO, stating that me adding my car under their umbrella policy; I'd receive a discount and when I phoned a year after adding my car, I was told that insurance went up; that's why I didn't receive the discount. I have discounts with this insurance company, yet I don't benefit from those discounts; Allstate does.