Allstate Car Insurance Reviews

My family and I had not long ago relocated to the Hermitage PA area from Georgia. We needed to insure our vehicles and our home. Ms. Chelsea and Ms. Billi welcomed us to the area with open arms and took care of all of our needs. Their professionalism is matched by their warmth and care, making our transition seamless! You know they must excel at their craft when you look forward to paying your bill (lol). While some businesses look to make a buck, Chelsea and Billi actually provide a customer service that makes them a credit to the Allstate establishment, and I would recommend them to anyone who is looking for, not just affordability; but to professionals who make you truly feel you're in good hands.

I tried to log into the Allstate app today so I can view my bill and now it's forcing you to accept policies that allowed them to track your driving. This is a scam to have an excuse to go up on your rates. Oh well, I guess I won't be using the app anymore. I guess I'll just have to call and book my agent or call customer service every 5 minutes when I have a quick question, or I need something. 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️

ELISHA ** at Hunter Russell's Allstate Insurance Agency is the best!!! She deserves "Agent of the Year" award. She has went out of her way (coming in on a Saturday) just to help my son get a policy started so that he's good to drive his new vehicle. We love all the agents here, but the way she went above and beyond to help us today, she is truly an Angel in disguise!!! God Bless!!

I had a great experience working with Jitesh on both my auto and property insurance. He was very professional, patient, and knowledgeable, taking the time to explain all my options clearly. Jitesh helped me get the right coverage and made the process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for reliable insurance advice and service.

I have been with Allstate for a while and I absolutely love my Representative "Cynthia **", she is very knowledgeable and experienced at her job, she was very professional and attentive to a situation I was in and assisted me all the way through the whole process. When we were done speaking I had all the understanding that I needed and stress level was reduced to 0!! I will be an Allstate customer forever because of her and would recommend them and request Cynthia's assistance to anyone.

Allstate operates like a completely dysfunctional organization. Processes are disorganized, communication is inconsistent, and every simple issue becomes a long, frustrating experience because departments don’t seem to coordinate with one another. Nothing feels streamlined or efficient, and it’s clear the internal structure is broken. For a national insurance company, this level of disarray is unacceptable. My dissatisfaction is with Allstate as a company, not with the individuals trying to work within a flawed system.

This complaint is for Brian ** Allstate insurance in Holly, mi. ON 03/23/26,after receiving a notice of a 300 increase in home insurance coverage (second increase in 2 years) that would put the yearly payment to nearly 1800. I switched to a different agency starting coverage when my policy expired from Allstate. I notified allstate that I was changing insurers and that I was not renewing my coverage with them. Adding in they are no longer authorized to withdraw from my bank account. Allstate immediately canceled my coverage (both home and auto that were already paid in full for).

I have been dealing with a total loss claim with them for over two months now. I was assigned a representative to my claim and have had the absolute worst experience. She could not even answer my calls or messages and each person I talk to gives me different information. Overall, I HIGHLY suggest you just get GEICO because while it may be pricey, at least they take care of their customers.

The local branch of Allstate, Tim Baker and his associates in Staunton, Virginia are wonderful, on top of their game and great people to work with! Unfortunately, the people at Allstate Corporate have no idea what the left and right hand are doing. I had a huge collision with a truck that shot across the road the road in front of me that totaled my car on 10-16-25. First, I had to make three taped interviews with three different representatives of what happened. Yep, three.

Worse claims I've ever dealt with. I've been on the phone with them 10 times in 48 hrs! My legally parked Jeep was hit by a (Allstate customer) 33' RV trailer being towed through a parking lot. Ripped the passenger side wheel well & entire lower front end of my jeep clean off & ended up under the RV's destroyed double tires. Allstate doesn't care if or how I get to work. Closest rental car agency is 90 miles north on Hwy 101, and is always overbooked. Allstate claims can't seem to understand how rural we are & how far from the I-5 corridor (3-5 hrs) it is to the next closest rental agency! I can hardly wait until the "Virtual adjustor" gets involved with our small town's only local body/auto shop. If I was shopping around for insurance companies, I'd choose a different one, since how an insurance company treats the wronged party, says volumes. I wonder how they treat their own clients! At this point, ANY company is better than Allstate.