Allstate Car Insurance Reviews

I attempted to cancel a policy for a motorcycle that I was no longer using and was planning to sell. I was told that I could not cancel the policy until I sold the machine. From my understanding, that was not within their authority to decide. I found this very disappointing, they charged me and forced me into their policy against my will. Allstate responded to my review on another site to reach out to an email about my situation, but they didn't respond despite multiple attempts.

I signed up for Allstate automatic billing and continually had issues with their system. There was always plenty of money in my account and yet their system said that my payments were returned NSF which they were not. There was never any notification on my bank's side and I have spoken with my bank and that did not happen. They have charged me late charges every month and will not reverse them. I even filed a complaint with their complaint department and that did nothing either the accounting department insists that it was a my fault when it was not. I gave them proof with copies of bank statements which they just blatantly ignored. I would not trust this company ever. I even changed coverage while I was on the phone with them because they just blatantly tried to tell me that I was lying. So disgusted. So much for being in good hands. The hand that steals by hook or by crook.

I was Allstate Home ins customer since 2010 with a policy #**. In July 2026 we sold the property and requested online to cancel and mail a rebate check to the address provided. In contrary to the clear instructions, Allstate automatically sent the refund to the closed, depleted and expired Visa gift card, I used to pay for the policy. I used one of the gift cards, gifted to me for my birthday, that was depleted to $0 balance and thrown away. They unable to even provide the financial transaction proof of the refund due to the highest customer's security standards. They so troubled about my security that they unable to provide details of my money transaction to me. Basically, they stole my money. Beware!!!

I was a 12 yrs plus member until about 20 minutes ago. Used to be great service but these pass 2 yrs they have proved to get the worst service award! My previous service almost 2 yrs ago that I needed for a tow for about 10 miles distance. They never showed up even 3 hrs later. I called, they said it was a failed attempt. They canceled and reinstated a new tow service. They arrived about 11 hrs later. Glad to have the vehicle towed but very frustrated with the waiting period. Just last night 8/2/26, I needed another tow, this time under 7 miles, they set it up for 1-2 hrs wait. I was able to see in their text/app live update when they would find a tow truck and send him over. Over 2 hrs later, no show, so I called, they said wait another 30 minutes, and no show so I called again and said to view the app.

I'm only giving 1 star because zero isn't an option. I have never dealt with a worse insurance company than Allstate or a rep with less empathy for the consequences of the company's mistakes than Todd **. I have car insurance for two vehicles, as well as a homeowners insurance policy with Allstate, and have had the former for over 5 years. This past weekend, my tire blew out on the interstate at about 1:15am. I put in three separate rescue requests through the roadside assistance benefit through Allstate. Each request was confirmed and I was assured that a tow truck driver would be on the way. I was instructed to wait with my vehicle, as I needed to be with the vehicle in order for it to be towed.

I am extremely disappointed with my experience with this Allstate agent. I was provided information about my policy and coverage that was later contradicted during the claims process. My claim was denied, and the information I received from the agent did not align with Allstate’s position during the review of my claim. The agent failed to properly explain important policy details and did not provide clear guidance regarding my coverage. When the issue arose, I did not receive the support, transparency, or accountability I expected from my insurance representative. This experience has caused significant stress and frustration, and the agent’s handling of this matter contributed to the situation I am now facing.

I have homeowners insurance and car insurance with John ** at Allstate. There are two people who answer the phones in McKinney. The first, whose name is April, gave me incorrect information about my insurance rates on two cars I own, and then agreed with me that it did not sound correct. However, her response to the discrepancy was to launch into some sort of defensive and rehearsed statement about having no control over the rates -- that a computer does it. Hmm? I heard that defense more than once. Someone should listen to that recording. I think it was Tuesday July 14.

Allstate has a bad habit of calling people, and when those people are not interested in purchasing a new Insurance policy, they hang up on them. Right in mid-sentence, they hang up. I will never, ever use an Insurance Company that does this. They can't monitor even basic manners from their employees? They do it because they can, they're irritated, and there will be no accountability when they act that way towards someone they called.

ON 1/19/26, Allstate Customer Service issued a new business auto policy covering 1/19/26 to 7/19/26 for $2275.36, which I paid in full that same day. Later, I found that the customer service representative had listed the second driver on the policy (which was never part of the conversation), causing me to lose the discount on my home policy with Allstate. Additionally, Customer Service has the second driver's name wrong, causing more hardship is handling or correcting the policy.

I am not an Allstate client but was rear ended by one of their insureds. At first the experience was actually exceptional- the adjuster in charge of my car repairs was very helpful and responsive and the BI adjuster was as well. I used one of their recommended shops and when I came to get my car, my lift gate didn’t work. I advised my main adjuster I had work travel coming up and if the car was not ready for round 2 of repairs before then, I could not return my rental until I got back.

Allstate is the worst insurance company in Michigan. I pay my bill on time. I noticed that it was an extra charge this month so I caught and spoke to someone. They said they noticed that my son had his own vehicle. I told them that my son has his own insurance when I signed up for the insurance. I submitted the paperwork. They still charge my bill without notifying me while we find my money back. I sent them proof saying that he has insurance through them. Might add this company is so money hungry they just take people money and ask questions later. So this won’t happen to you guys make sure you call it every month to make sure your bill is OK because that’s what I have to do going forward. This is the worst company. Then I asked to speak to a supervisor. Request a call back within 24 hours and if they don’t call you back within 24 hours, you have to call them back. This is truly sad. I am very upset.

I was rear ended on 5/22/26 by a driver with Allstate insurance who took fault at scene and stayed and gave info. I filed a claim with Allstate and it took them 10 days to accept liability so I was without any form of transportation for 10 days until 6/1/26 as my car was not safe to drive and they wouldn’t give me a rental until liability was accepted. They didn’t care that I expressed I was a single mom who needed to get my 5 year old around and get to work (I had to miss 3 days of work during this because of no transportation), that this wasn’t my fault in the first place, that the policy report clearly put the Allstate driver at fault (he also took fault at the scene) or that my 5 year old was in the car during this accident and that we were both very shaken up from the whole thing.

An Allstate customer hit my car while speeding on the side of a shoulder, cited by Florida Highway Patrol.. I have called to talk to at least 7 representatives. I had to tell my story three times to multiple people. When I just spoke with a new representative, she hung up. The second one said I had to wait until 6.30.2026. The man who was my representative transferred me to another man who I had left two voicemails to last week. He apparently is now out of the office until 6.30.2026. Today is 6.22.2026. He caused my Toyota to be undriveable on 6.11.2026. I understand accidents happen, yet follow up. I am a teacher. I don't have multiple vehicles. I don't have another vehicle. All State has been the worst experience. Now they are saying, I have to pay 50% of the damage to my vehicle. It had nothing wrong with it. Flabbergasted. I would not in a million years recommend Allstate. I am totally disappointed in your company's customer service.

I am 80 years old, I can't get a live person on the phone. I can't even have help online through chat even with my grandson's help. Then they tell us that once a policy is set for pay in full. It can never be changed to autopay for the home insurance.

Recently I cancelled my Allstate policy. Before cancellation I called agent office to find out if I would be charged a”short rate” fee/penalty. The agent for the other company also called and we were both told there would be no short rate penalty. However, I was billed & paid a short rate penalty. Had I been informed of this penalty it would have influenced my decision about changing companies. When I was able to speak with the agent I was told the person in the office just didn’t know the policy. I would suggest Allstate do a better job to inform agents of policies. Thank you

Very disappointed in All State. We've had insurance for years with them so I advised my son to get his insurance through them. He does. They have left him hanging for over 6 months with a vehicle that he had taken in for repair after a deer hit and the place he took it to bent his frame and never said a word! Now All State has been giving him a run around and NOT returning his phone calls in a timely manner meaning weeks go by before returning his calls. Now they raised his insurance another 74.00 a month. It amazes me how fast they'd drop you if you didn't pay your premium on time but they can dawdle around for as long as they feel like. I think it's time for a change in insurance.

⭐ 1 Star – Absolutely Terrible Experience. My experience with Allstate was nothing short of a nightmare. I originally chose them for insurance coverage, but over time, my premiums continued to increase to the point where I simply couldn’t justify staying with them. After finding a better and more affordable insurance company, I made the decision to switch providers.

This has been, without a doubt, the worst experience I have ever had with an auto insurance company. I called Allstate simply to ask for a quote and review the premium for one specific vehicle on my policy. During that call, the representative removed one of my vehicles from my policy without my authorization, without informing me, and without obtaining any confirmation from me. I only discovered this by accident when I later checked my policy online.

This company is terrible. They cover nothing and pretty much tell you that you are on your own.

I had Allstate for home and car. I discovered recently that Allstate car insurance I was paying double compared to other insurances. Also, their staff not knowledgeable about their products misleading customers. One particular agency is Christine ** insurance located in Manassas VA. I complaint to corporate office and also changed my insurance. KEEP AWAY FROM ALLSTATE. The company overcharge customers and above all they DO NOT KNOW WHAT THEY ARE DOING.

Have rain pouring in our house and Allstate isn’t helping us at all. Said they’d fix the drywall which would literally just get soaked all over again. They won’t help because they can’t see damage to our siding, even though rain is pouring in multiple places on one wall of our home suddenly. Estimates repair is $15K. They won’t help us at all.

You're NOT in good hands with Allstate. Consumer beware. I've been a customer for 11 years - auto, home and life. Paid premium prices for comprehensive auto insurance. Bought a used vehicle on December 30, 2025 in pristine condition for a good price at fair market value ($21.500). I drove it less than 100 miles and on Jan 25, 2026 an interior fire from a heater blower caused enough damage that Allstate deemed it a total loss.

I had a horrible experience with Allstate. They aren't my insurance provider but I dealt with them because a person insurance with them hit my vehicle. I should have known they were up to NO good when they asked me the innocent bystander to pay for the rental car and then claimed I would be reimbursed for it. In hindsight I should have been told in the initial phone call when asked what body shop I would be using and them setting up a reservation for me with Enterprise of a daily rate they were going to cover. I wasn't provided this information. Enterprise didn't have a car available which I would assume is what they only cover at full price, even thought I drive a nice pickup truck. So since I was given a daily rate I assumed they would cover whatever vehicle was available at the time at full price. I was so very wrong.

My overall experience was fairly good until this past year. I change to a different company, and my mortgage company sent the renewal payment to Allstate after my cancellation in error. Since March the check was sent, and Allstate staff has confirmed the check was cashed 4/6/26. I have called multiple times a week. I have reach out to my mortgage company they have provided proof of the canceled check and to date 5/8/26. Allstate refuses to return the payment to me or my mortgage company. Every call is a different reason why they can locate the money to return it.

ALLSTATE IS HORRIBLE!!! DON'T DESERVE EVEN 1 STAR!!!! First they don't provide you with the correct policy & payment info. I was quoted one thing, and billed entirely different. I asked was roadside included in the quote and was advised yes, then months later discovered this was a separate payment and was auto enrolled by an Allstate rep directly. I've never been able to login for roadside assistance, but they were taking my money using the payment info provided to start the policy and never advised me. Fast forward to today, and I'm finding out the policy cancelled. There was no call to try to keep me as a customer, but still took my money for roadside assistance.

I purchased renter's insurance from Allstate last December. I was supposed to be paying $22.89 monthly through automatic payment withdrawal. A few months in, they stopped billing me, then sent me a notice of cancelation due to nonpayment. Next thing I know, I'm being contacted by a collection's agency for this outstanding balance of $45. When I tried to contact Allstate, I couldn't get through their automated system with any department accept sales. I had to speak to five different people over two hours in an attempt to dispute the matter. Finally, an 'executive insurance agent' told me they refunded me the last payment I made, then tried to bill me for two months at once. So they tried to charge me $45 at one time when they were supposed to be taking $22.89. She said my bank rejected it, which makes sense, but I was never notified of anything from my bank.

Their insured lost control of his vehicle, literally uprooting my custom mailbox, wiping out 50 feet of mature landscaping and taking down a portion of chain link fencing. Allstate has been the worst to deal with. I have taken time off of work to get estimates which either they don't show up or call back to even schedule. I've emailed a bunch of photos and sent estimates of people who DID show up to quote the repairs. Allstate finally paid a partial claim sending it to my credit union that I haven't done business with in over 15 years, even though I still have my IRA's and VISA with them. My Zelle account is tied to my Wells Fargo Bank, so I have no idea why they sent it to my CU account?

I am joining the crowd in encouraging everyone to NOT use Allstate insurance for coverage. Their policies are disrespectful to their own insured customers and those persons unfortunate enough to be involved in an auto accident with an Allstate customer. Four weeks after being struck by Allstate insured driver, I cannot get any positive resolution for repair of my car. Allstate has a police report indicating their insured is at fault but will not proceed to have an adjuster evaluate repairs. Review after review indicates they delay and devalue claims for all parties involved. Avoid Allstate at all costs.

If I could only put a 0. Customer over 15 years. Got my car stolen and they dragged their feet and picked apart my policy to only give me $3,000 on a stolen car that was still worth $10,000. Then my roof needed replaced at $25,000 and did the same thing and gave me $6,000 and claimed that it was changing policies across the company on roof coverage. Now a year after canceling they are sending over to collections a $300 bill trying to say my last payment was returned and I still owe another month.

This is still an ongoing issue but my experience so far has been awful. I was hit by one of their insured drivers back on 4/1. It was completely her fault, and liability was assumed almost immediately. They didn't respond to the estimate from the shop for two weeks, and only acknowledged it after multiple calls from me. They've continued arguing with the shop (who says the car is a total loss) and insist that the car is repairable. I've made SO many phone calls following up on this issue and those calls seem to be the only reason anything has happened so far.

Allstate operates like a completely dysfunctional organization. Processes are disorganized, communication is inconsistent, and every simple issue becomes a long, frustrating experience because departments don’t seem to coordinate with one another. Nothing feels streamlined or efficient, and it’s clear the internal structure is broken. For a national insurance company, this level of disarray is unacceptable. My dissatisfaction is with Allstate as a company, not with the individuals trying to work within a flawed system.

This complaint is for Brian ** Allstate insurance in Holly, mi. ON 03/23/26,after receiving a notice of a 300 increase in home insurance coverage (second increase in 2 years) that would put the yearly payment to nearly 1800. I switched to a different agency starting coverage when my policy expired from Allstate. I notified allstate that I was changing insurers and that I was not renewing my coverage with them. Adding in they are no longer authorized to withdraw from my bank account. Allstate immediately canceled my coverage (both home and auto that were already paid in full for).

I have been dealing with a total loss claim with them for over two months now. I was assigned a representative to my claim and have had the absolute worst experience. She could not even answer my calls or messages and each person I talk to gives me different information. Overall, I HIGHLY suggest you just get GEICO because while it may be pricey, at least they take care of their customers.

The local branch of Allstate, Tim Baker and his associates in Staunton, Virginia are wonderful, on top of their game and great people to work with! Unfortunately, the people at Allstate Corporate have no idea what the left and right hand are doing. I had a huge collision with a truck that shot across the road the road in front of me that totaled my car on 10-16-25. First, I had to make three taped interviews with three different representatives of what happened. Yep, three.

Worse claims I've ever dealt with. I've been on the phone with them 10 times in 48 hrs! My legally parked Jeep was hit by a (Allstate customer) 33' RV trailer being towed through a parking lot. Ripped the passenger side wheel well & entire lower front end of my jeep clean off & ended up under the RV's destroyed double tires. Allstate doesn't care if or how I get to work. Closest rental car agency is 90 miles north on Hwy 101, and is always overbooked. Allstate claims can't seem to understand how rural we are & how far from the I-5 corridor (3-5 hrs) it is to the next closest rental agency! I can hardly wait until the "Virtual adjustor" gets involved with our small town's only local body/auto shop. If I was shopping around for insurance companies, I'd choose a different one, since how an insurance company treats the wronged party, says volumes. I wonder how they treat their own clients! At this point, ANY company is better than Allstate.

Allstate began the claim with so many errors, putting all in my passenger's name, not mine, I told them, it is my car, I was driving, my claim. They are riddled with so many errors. They never respond back to you, leave you hanging. Then gave them some estimates I got for my damaged car that their policy holder backed into me, and they said they needed to do their own estimate, their estimate was low balled and had an error, they did not include the bumper damage in my estimate, by Florida law they are required to fix that and present a fair and error free estimate, but they are not. Their links they send do not work, they send all in my passengers name, they never call back, I called the supervisor of the adjuster twice, she never has called back.

One of the worst insurance companies to deal with. They look for inferior used parts, and do not pay properly for repairs. They cut the shows rate and labor times to better them and to save a nickel. Stay away from this company.

Allstate is the worst Auto insurance I've ever had/have they tow my car an hour away knowing my car doesn't have any brakes. They want me to drive my car without brakes back to my house that is an hour away.

I have auto pay through Allstate one month they removed 3 payments, I did not give them approve the additional payments. It was right before Christmas. My payments were supposed to be reduced by $50 after the sale and purchase of a car. I called a bunch of times to get the 2 additional payments put back into my account. Only one of the payments was returned to me. They still charged me the higher amount for the next couple of months.

We switched to Allstate because they gave us a really good price for our vehicles. We paid $180 something a month for 2 cars. 1 full coverage and 1 liability. After 6 months they DOUBLED our premium. We took one vehicle off and it went UP. Then we got a new pickup. They were taking out $460 something a month for 2 cars. They said they had to take 2 months of higher payments because of when we added our truck. We took the old truck off and our payments were supposed to go down to a little over $300 a month for 1 vehicle. We also have homeowners with them so we have a bundle. But, we are at our renewal time frame next month and they are UPPING our premium another $460 something dollars for 1 vehicle!! This is ridiculous!!