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Allstate Auto Insurance
Overall Satisfaction Rating
3.64/5
  • 5 stars
    330
  • 4 stars
    688
  • 3 stars
    179
  • 2 stars
    68
  • 1 stars
    145
Based on 1,410 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Allstate Auto Insurance

ConsumerAffairs Unaccredited Brand

Allstate sells auto, home, renters, motorcycle and life insurance. Allstate isn't an InsuraMatch partner at this time. To get multiple quotes all at once in less than 10 minutes, call InsuraMatch. *ConsumerAffairs insurance program, powered by InsuraMatch.

BOTTOM LINE

Allstate is the third leading car insurer in the U.S. serving all 50 states with a massive network of local agents and 3,500 repair shops. Its financial strength ranges from good to excellent. Many customers are satisfied with Its auto claims servicing. It carries a range of coverage options and discounts.

PROS

  • Excellent financial strength to meet its claims obligations
  • Discounts include new car, multiple policy, smart student, anti-theft device and anti-lock brake discounts
  • A leading car insurer in the United States
  • Offers Allstate eSmart, EZ pay plan, FullPay, early signing, responsible payer, accident forgiveness, deductible rewards and Safe Driving Club discounts
  • Above average rating on claims satisfaction

CONS

  • Some customers experienced occasional premium increases
  • Prices are slightly above industry average

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Allstate Auto Insurance Reviews

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Page 1 Reviews 1 - 10
Rated with 4 stars
Verified Reviewer
Original review: Sept. 8, 2019

I'm only with the company for probably I would say 5 years. To me that's still a little too early to give an honest opinion with no real big claims other than minor. But the only reason why I'm still with Allstate is because of my local Allstate store. Most of all my local Allstate dealership is in my town. The individuals there make you feel like you're family. They even send you a happy birthday song when it's your birthday. They really go the extra mile to make sure you're comfortable and if you have any questions feel free to call them at any time. Most of all the prices are pretty fair to coverage is very good.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 5, 2019

Sometimes I don't get follow up. Explain my policy and what actually cover's. Have heard a lot of negative things about their coverage. Not covering things. Ask them to take a look at my roof after wind damage and they said my roof was fine but I'm not having any leaks but the roof has several shingles missing and I'm wondering why they didn't say it was in the damage. Close friends said they drop Allstate because they called out about roof damage and some other damages and they denied the claims. Why is that even in the hurricane season. I've heard but they gave me a good price on my coverage but why pay for coverage if they won't cover it. I don't understand that so I'm thinking about choosing another one another insurance because my very good friend said she had been with Allstate for years and she had to let him go because they didn't cover the roof damage that she had.

8 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Sept. 4, 2019

My agent always emails me on any new issues with my policy. He's very friendly. And my rates are reasonable for my budget. Allstate keeps in touch when and if my rates are going to get higher or lower, they never lie to me or keep secrets from me. As to my previous carrier, they were always raising the price every month without notice to me. And they never communicated to me on what's going on with my policy. Plus when I tried to call the agent of the old carrier, they were never available. Allstate has not disappointed me for 5 yrs now. My old carrier was State Farm, I will never go back to them. Allstate is #1 to us.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: July 9, 2019

I've been with Allstate since being added to my parent's policy at 16. I'm now 53 and have never had a problem with any claim. The service has always been fast and reliable. I even had a claim that I thought I could fix myself and waited 6 months before realizing I couldn't and couldn't really prove what happened anymore and Allstate took care of it in a week on my word of what happened. All the Allstate representatives have been amazing! I will never go anywhere else. Thank you to everyone at Allstate! Keep up the great work!

7 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 26, 2019

I was in a accident with a driver who had Allstate. It wasn't my fault, but I knew how insurance companies don't like to pay out and was expecting Allstate to give me a hard time. Thankfully this wasn't the case however. Allstate took full responsibility for the accident and also provided me a rental car. In addition, they have been nothing but kind and understanding to me during the whole process. It's nice to know there are good people out there in times when you need them the most. Thanks Allstate.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2019

The claims adjuster, Summer ** did not call once, e-mail, text or send me any information regarding my claim. I was told to get the work done, but once it was complete the claim was denied. The claims adjuster finally responded to my email and she said the other driver and I are are saying word against word. If that was the case then the claim should have been closed when I filed it, because that is clearly stated in the police report that I submitted. The other driver said in front of the officer she did not know what happened. So how is that word against word, it's more like I know what happened and I told the officer and the other person was distracted. The other person hit my car and I should not have to pay for her error. This person show no professional and zero customer service.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 12, 2019

On Sept 16, 2019, I got hit by an Allstate insured when they illegally parked next to me moving into their new apartment. They were there for hours damaging my entire right side because they opened their doors while unloading babies, kids, furnishings, household goods, etc. I have home security pictures, signing sheet for visitor parking, police report and pictures of their vehicle license plates. I called Allstate, they said take it to my repair shop. After sending in claim, they said, they would not guarantee the work, since it's not one of their shops. Then they sent a contract photographer Nov 7. Nov 8 they denied my claim, saying they could not get a hold of the insured. Then they said they needed proof other than police report. I scheduled with one of their Hawaii contracted shops. The claim was sent in and I got emails saying let's get you back on the road. The repair shop scheduled me.

The rental car company confirmed my reservation saying I had to pay even though there was a claim and $29.99 day credit. So which is it? I complained. Allstate said they denied my claim. So which is it? They can't make up their minds. Lame. frustrating, unbelievable. Now they said, send in my proof of claims to a Texas address. Are you kidding me? Now you want me to go around and print out the evidence and send to a PO BOX? Ridiculous. All the while, my claim went to EXPRESS. Liars, sham employees, unprofessional and unacceptable behavior from Good Hands people...All Lies!

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Rated with 1 star
Verified Reviewer
Original review: Dec. 9, 2019

When I first got into an accident with one of Allstate's insured drivers, the claims representative whom I spoke with, Eric **, was cordial at first; however, when it actually came to handling who was at-fault, split it up saying 60/40. 60% was the other driver's fault while 40% was mine. This made no sense since it was an obvious accident that was 100% caused by the other driver. Upon disagreeing with Eric and telling him over and over again that it was the other driver's fault, Eric just said the only recourse was arbitration. Not wanting to waste the time, money, and effort going to small-claims court I settled with the money. On top of that, I needed my car repaired immediately. Here is where Eric **'s awful service came in.

When I called his office, he was out. It was around 12:00pm when I called so I figured he was out on lunch. I called back at 1 PM the same day. Still no answer. Again at 2PM same day still no response. At this point, it felt like he was dodging my calls. I had to call more than 5 times to finally have this guy answer the call. When he answered he was very rude and said that the information about payment will be emailed to me. He never sent the email. He never gave me an estimate. He never gave a recommendation on what type of bodyshop I should take my car to. I had to take it a local bodyshop to get a estimate for my car. A week after I took my car to the bodyshop, Eric emailed me giving me a recommended bodyshop. This was only AFTER I made sure that the bodyshop contact Allstate to get an estimate for my car.

One of the WORST experiences I've had with any automobile insurance companies. Absolutely horrible service. The whole process to get a simple estimate for my car took about a month. Eric ** is a horrible claims representative. And if this is the type of person Allstate employs for claims, then I would never consider doing business with Allstate.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 5, 2019

When I started my policy, Allstate didn't tell me about the penalty when I cancel it mid-time. I cancelled it when the policy is active and they have charged a lot of hidden fees, penalties. I received a very small refund amount of my unused premium compared to what I have paid during the start of the policy. Very frustrating.

2 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 3, 2019

Had an accident, called Allstate to report it, Allstate forwarded the call to the agency, reported the accident to the agency rep, rep claimed it was now taken care of, but rep never entered accident report into the system. The adjuster then found it "odd" I didn't report the accident. Allstate eventually found me at fault for the accident - my car was stationary at a stop sign when someone else hit it. Adam was never available to talk about the issue. After I fired his agency and posted negative reviews, Adam suddenly had time to email, call. Now wherever I write a review, Adam claims I harassed him, and writes that I shouldn't have accidents. Not much a driver can do when not moving to avoid someone else hitting the stationary car. This agent is no good, and overall Allstate is the Bad Hands People.

2 people found this review helpful
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Allstate expert review by Matthew Brodsky

Allstate Auto Insurance provides quality protection across the United States. It allows customers to adjust limits and deductibles to find the right insurance policy without paying extra.

  • Complete coverage: Allstate offers customizable coverage options that can be tweaked and adjusted in order to include specifics, such as personal injury, broken glass, towing, etc.

  • Teen driving discounts: They offer discounts on teen drivers while many providers increase premiums for teen drivers, even those with clean driving records.

  • Coverage for other vehicles: In addition to car insurance, Allstate offers insurance for boats, motorcycles and other vehicles.

  • Local agents: Allstate has agents and brick-and-mortar offices in every state, which means you can meet with a representative face-to-face no matter where you are in the country.

  • Drivewise app: They have an app that customers can download to track your driving habits and reward you for being safe behind the wheel.

  • Best for: Drivers with clean records and teen drivers.

Profile picture of Matthew Brodsky
Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Allstate Auto Insurance Company Information

Company Name:
Allstate
Website:
www.allstate.com
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