Allstate Auto InsuranceConsumerAffairs Unaccredited Brand
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Car Wreck 02/05/2018 - I was involved in a car accident where 2 Allstate customers rear ended me while at a Red Light. I was given 3 claim agents to handle this accident. One agent, named "Patrice", called to get my statement about the wreck. I inquired when a loaner car would be provided to me since my car was towed to the repair shop the day of the accident. She informed me rudely since I refused to give a recorded statement, she would call other customers that are willing to work with her... She proceeded to hang up on me... I reported her actions to Allstate Brand Operations - Customer Service, Patricia "aka Trish" who had Patrice's manager call me. Laurie, who is the manager of the local claims office in Houston, TX called and did not handle this problem in a professional manner.
Allstate had the opportunity to improve my experience but the communication from Laurie only made me more upset to the point I'm thinking about suing them for the stress this simple claim is causing me. Every call I had with Allstate has been recorded on my end. When Laurie was informed that I was recording all calls, she informed me that all telephone calls regarding my claim will stop, and now my claim, and my passenger's claim is being handle via email only... Allstate claims that you are in "Good Hands", but let me tell you... I will NEVER put anything into the hands of this company again... I once was the biggest fan of Allstate. We had our cars insured with Allstate and currently have our homes still insured with them.
I will be looking for another insurance company to handle our needs now. I now spend my time letting friends and family know the horror this company provides to its clients. In this day and age, where customers have so many other insurance companies to choose from, Allstate needs to train its employees better! I would like to upload my telephone recordings so the public may hear the type of service these people provide... If anyone can provide me with an area I may upload my phone calls with Allstate, please let me know...
On May 2 my son was involved in an accident with an Allstate client. It was the other person's fault due to her hitting my son in the rear end. My son and his girlfriend went to the hospital emergency room. I was notified by an Allstate agent a few days later. They asked me to send them the hospital bills when I received them. I did as I was asked to do. The Allstate company never paid them. When I would receive another bill they would respond by saying, "Fax me the bill." I was told by my insurance company that Allstate would pay these bills since their client was at fault.
This is almost a year later and Allstate still has not paid this bill. They settled with my son for his pain and suffering. I received a statement that the bill was not paid. I called and told Allstate that this bill was not paid. They were all rude to me stating they had paid us the money to pay the bill. Not a single time did Mr. ** state that the settlement included the hospital bill. I am considering legal action against Allstate for their business practices. I hope this does not happen to anyone else. Get everything in writing because Allstate is out to protect its interest only.
I was involved in an accident on Tuesday, April 17. I was not at fault. Ever since I have been trying to get any information from anyone to no avail. Absolutely nobody is taking my claim seriously and it has been a week tomorrow and I haven't even spoken to my claims adjuster. I have left some not so nice messages on his answering machine and have threatened to get a lawyer. I will not get taken advantage of. Tomorrow morning I will be in touch with my lawyer and he can get the answers that I have been trying to get.
On March 25, 2018 I was hit by a lady Insured by Allstate. She was nice and very apologetic and admitted she was paying attention to her phone's GPS because she was not from the area. We exchanged information and I assured her mom, who was very upset and crying that everything would be ok - no worries. The next day I called Allstate to file the claim but the claim had already been filed and I was provided the adjuster's name and number that was assigned to my case. I immediately called and left a voicemail for Lori **. She called me a few days later, at that time I told her my side of the story. She told me she would call her client and get her statement, but warned me that sometimes the clients won't return her call. I told her the lady that hit me didn't appear to be that kind of person, after all, she reported the incident and filed a claim right away.
Fast forward to April 16, 2018. After calling Lori several times, l never received a callback. Then her voicemail greeting stated she would be out for an undetermined amount of time and her voicemail box was unavailable. I was able to contact the manager of her office named Jerry. I explained to him that the accident happens weeks ago and I'm still driving around in a wrecked car, and I haven't had anyone come out and take a look or contact me at all. He told me he would look into it, but I have not heard back from him. I need this issue resolved immediately. My claim has been ignored and neglected for almost a month now. I haven't been told where to take my car for repair nor offered any settlement at all. This is very unprofessional of this Insurance company.
I have filed a claim on my car and my wheelchair ramp. I keep getting emails and messages to send photos and I have done this 5 times now. This is the worst experience I have ever had with a claim. Although I have property ins. they refuse to repair my ramp.
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After filing a claim with Allstate for my repairs Jimmy ** (aka crook) told me they were only going to pay 80 percent of a claim that was not my fault. I said a few choice words and now we are no longer friends, would not accept any more of my phone calls. Very unprofessional, said because I had cruise control on they were not going to pay the full amount to fix my truck even though everyone said it was not my fault. Then they filed it with my ins. company. Very unprofessional, my ins. company laughed and said they come up with a new reason not to pay out, lol.
I was in an accident right before Valentine's Feb 11 2018. It’s now been right about two months and the shop has been having trouble getting in contact with Allstate. One inspector by the name of Jose ** is so rude I cannot believe he works in customer service. I had trouble getting ahold of the claims department. Took them about 3 weeks to get in contact with me. I didn’t know anything about the status of my vehicle. Seriously just save yourself a headache. Now I’m dealing with the inspector because he claims the fender was not damaged during the accident yet my truck was not like that before the accident.
My son was involved in a hit and run on March 26th. After calling our local office a couple of times and was told they will return the call, I decided to put the claim in online. We took the vehicle to our mechanic. He gave us a written out receipt (from their receipt book). I sent in all the information that was asked, including this estimate. I NEVER received a call, after looking online and seeing that they still was requesting this information I called the claim adjuster I was assigned. His name is Justin **. He was the RUDEST, SMART **, I have encountered. He told me my estimate was no good, looked forged like someone just wrote something on a sheet a paper. To be insulted to be a liar and a cheat was very disrespectful, especially by someone you are paying. This is the same mechanic we have been using since 1992 and to be told their not reputable was a slap in the face.
I called our local agent spoke with Ashley (who seemed nice on phone) and was told that's how these adjuster can be. She gave me Justin's manager name (Chad **) but told me she would make some calls and call me back in 15 min. She also said, "Don't call Chad yet," let her make her calls. Of course I didn't hear back from her in 15 mins but Chad did call and I see why Justin was the way he was. When you have a leader who thinks the same way. We are self employed and would NEVER treat a customer the way they did. I thought ALLSTATE was better than this. Would not recommend them and as soon as this is complete I'm done. I DO NOT patronized ANYONE's business that doesn't appreciate their customers.
Saturday December 30th, my car spun out of control on black ice. My car smashed into the median of a busy freeway in -25 degree weather. I called roadside assistance. After a lengthy call time and identity verification process, the operator stated she would have a tow sent to my aid after I gave her an address. The next 20 minutes were spent trying to explain to this operator where my car was located. She was unresponsive at times and was slow at identifying the landmarks given.
After far too long, she told me that a tow was ordered and I needed to sit tight. I requested updates by text. After 30 more minutes of being stuck in the middle of a freeway, no text was received and no tow was in sight. I called Allstate again. The operator wanted to verify my identity again but was unable to find my address for verification. After another verification ordeal, I asked for an update on the status of my tow. The operator informed me that no tow had been ordered.
She apologized for the inconvenience as I had to reorder a tow. She also had trouble locating my car and ordered the tow for a nearby hotel. At that time State troopers came to my car and asked me to get off the freeway. I told them I was waiting for a tow and did not want my car to be taken by a tow that would not be covered by my policy. The state patrol took down my information and assured me that my car would not be towed by another source as long as a tow was en route. 3 hours later, the tow Allstate ordered called me and stated they could not find my car. In the slow time it took them to respond, the police had used their towing contractor to take my car to a charge-by-the-day lot. I redialed Allstate’s helpline and requested that they send a tow to pick up my car before Chief’s Towing closed for the holiday weekend.
As I had been on the phone all day with Allstate, I requested that my tow be a priority. If Allstate had responded the way they claimed to, this $300 tow would not have happened and the $30/day fee would not have been inflicted on my car. Allstate was rigid, inefficient, and unresponsive to their own errors. Chief’s Towing closed before Allstate could respond and send a tow, thus incurring a $30/day fee onto my vehicle.
Since the weekend was three days long, I had to wait until Tuesday to call. I called Allstate and was on hold for 2 hours until I got through to an operator. Chief's Towing closed at 6 pm that day. I started that call at 3 pm. After 3 ID verifications, and explaining my situation to the Allstate staff member, I requested information on how to be fully reimbursed for the towing service. He stated Allstate would cover $250 dollars of my $400 dollar bill, a solution that I find is unreasonable and unacceptable as Allstate’s lack of services were the cause of this hefty fee. He stated a tow would be ordered for the following day to pick my car up from the lot and bring it to my home. I never got a text message update even though I requested it.
By Wednesday I had still have heard from the ordered tow. The Allstate staff member assured me the tow from Bobby and Steve’s would tow my vehicle first thing this morning. I assume that Allstate’s pitiable services have failed me for a 5th time and I will be left with an even higher bill to pay the lot that is holding my vehicle. I am very disgruntled at the lack of professionalism and competent service I have experienced from Allstate. I would recommend that all inquiring customers turn and run from this deplorable company. I would expect fair treatment and a full compensation for the hassle Allstate has caused me. What I have received is busy signals, incompetent staff, and slow services that never reach completion.
I am currently exploring ways to share my story with others seeking roadside assistance, and get the word out there that Allstate is falsely advertising services they are incapable of providing. It took me nearly a full week to finally get through to Allstate; a return on service that I find unacceptable. After everything was said and done, Allstate reimbursed $175 out of the $400 bill they directly caused.
I had a silver 1982 Mercedes 380 SEL, insured with full coverage. The car was stolen, and Allstate said the car was contraband, and refused to pay the claim. They did not refund my money, that I had paid for the policy either. This company is the worst! It would be wise not to insure anything with this company.
Horrible service from agreeing to do auto pay. My rate for my insurance went from $230 to $782 without my approval. I have since blocked Allstate from my banking. This very much infuriated me. ** Allstate in San Francisco is HORRIBLE. And my dealings with Allstate are ending altogether.
Allstate is a greedy company that pressures claimants into accepting lowball settlements. On 10/23/17 my wife was involved in an accident in which she was not at fault. The details: My wife was making a left turn at an intersection on a green left arrow. An Allstate-insured driver, coming from the opposite direction, had a red light but decided to make a right turn on red into the intersection. This is a violation of the Pennsylvania Vehicle Code. The Allstate driver admitted to the police officer that it was entirely his fault. He stated he wasn't paying attention. The Allstate appraiser categorized the accident as a “right T-bone”. There was minimal damage to the Allstate driver's SUV, but $2108 of damage to our front passenger side door and some damage to the rear door. The front right side panel of our car was not damaged, nor was the right-side mirror. So you can see that my wife was well into her turn when she was struck.
We filed a liability claim with Allstate. Problem #1: During the telephone interview, the Allstate claims manager asked my wife when she first saw the Allstate driver's car. My wife answered she didn't see him coming until he struck her. That's because she was so far advanced into her turn that she was already looking down the lane into which she was turning. Based on the statement “didn't see him coming” the claims manager determined my wife was somehow 20% at fault. According to Allstate she should have been more aware when entering the intersection. Allstate attempted several times to get her to accept some responsibility. The manager repeated “I'm not authorized to offer you 100%”. What does that say about their tactics?
The claims manager was following a script. She was offering a lowball quote, no matter the facts. I drove our car to the garage and Allstate did a supplemental appraisal. After this was completed, the claims manager phoned one more time and stated she could only pay 80%. She reiterated that she wasn't authorized to offer 100%. I refused to compromise. End of conversation. The next day the AUTO BODY SHOP phoned to inform me that Allstate had DENIED my claim. I'm sure if I was financially distressed I would have caved in at this point. However I had sufficient funds to pay for the repair on a credit card. I did. Since I couldn't sue Allstate, I wrote a demand letter to the Allstate driver asking him to pay for the damages he caused. No response was received.
On 12/27/17 I proceeded to file a lawsuit in small-claims court. The hearing was on 2/26/18. Allstate instructed their insured to “no-show” because obviously his testimony would have detracted from Allstate's stance (i.e., he already had admitted his negligence to the police). Only the Allstate staff lawyer appeared to represent the driver. I prepared well, utilizing a layout of the intersection and 1:36 scale model cars. The cars were marked up with tape and coordinated with Allstate' s damage reports. I found it interesting that the Allstate lawyer used the term “comparative negligence” during the court hearing, yet this was a term the claims manager never used on the phone. In the end I won the judgment.
Problem #2: Judgment was rendered on 2/26/18. The defendant has 30 days to appeal or pay up. On day #30, 3/26/18, the last day allowed by law, Allstate finally paid the claim ($2108 damages + $142 court costs). What does this show? It's shows that Allstate is an INVESTMENT company that wants to DELAY, DENY, DEFEND making payments as long as possible to increase interest on its float. Allstate is an insurance company only secondarily and doesn't give a crap about fiduciary or indemnification principles- i.e., paying a claim promptly & at the full amount.
Avoid this company at all costs!!! Advise your friends to read these books: (1)Berardinelli's “From Good Hands to Boxing Gloves” and (2) Fineman's “Delay, Deny, Defend”. Above all, write your legislators to change the insurance laws. Insurance companies have federal anti-trust protection. But investment companies shouldn't receive this advantage! Also, state insurance laws are convoluted and easily ignored by the insurance cos.
I chose to change my insurance to a different company and called to cancel with Allstate. Now I keep getting a collection notice that they will turn it over to a collection agency if I don't pay and I've tried to tell them on numerous occasions that I cancelled with them! Very dissatisfied!
I got rear ended last month February 6, and until now March 28, we haven't got any call back from them. I called my lawyer and my lawyer said they called the adjuster and they said, “WE NEVER CALLED THEM AND NO THEY’RE NOT RECEIVING ANY VOICEMAIL FROM US.” They are such a liars. That’s why we never use Allstate insurance. They only good in commercial and stuff like that. BUT THEY’RE FAKE! We’re not really in good hands... as of now. We are still waiting on the respond. The back of my car have huge damage on it and I can't drive it in the highway which is a nuisance for me because highway is the only fastest way I can go to my workplace. Just really hoping that tomorrow we get to have a call back from this adjuster and talk to us.
On March 6, 2018, I was involved in my first accident. I have been an Allstate client for 27 years. No other claims other than a broken windshield. I feel the need to express my utter disappointment and complete dissatisfaction with the handling of my claim. Instead of just sending out an adjuster to assess the damage, they insisted on using a"virtual app" which did not work and took more time than necessary for my. mechanic. We got to the point of damages at around $2000, with a couple of things still needing to be adjusted. Finally 11 days later they send out an adjuster who then decides my car is to be totaled instead of fixed. They valued my car at $1400. They over exaggerated the condition of my car and deducted $1600 from the value.
On top of that they tried to haggle with my mechanic about paying the storage fees. It is unbelievable to me the lengths that this company seems to be going to avoid paying a $3000 claim which is the least I deserve. My car could have been fixed for about $2500. It is amazing how my car was going to get fixed until an adjuster who didn't even understand the repairs the mechanic was going to do, who didn't know that having something fixed rather than being replaced would save money, and was rude to my mechanic and then to me on the phone decided she would save herself some time and total my car for far less than what it's worth. It is unbelievable to me what bad business this is. To screw a loyal 27 year client who's never had an accident out of being able to get her car fixed and then trying to hand her less than half of what the car is worth is just shady, greedy, and a terrible way to treat one of your best clients.
They have bought out my DRS. Refused services that they once covered which is illegal. Admitted to knowledge of people breaking in my house. Divulging personal and medical knowledge about me to people they shouldn't have. Inappropriate contact with DRS. Do I need to say more. Ok. They can try to break me. Destroy me but they will not win.
A few weeks ago I spoke with Denise ** and she was such a pleasure in customer service. Today I spoke with John and he was so very pleasant. Great company. Also by using Drivewise I get a check back for safe driving! It's a win win. Very happy with my choice of insurance.
I never experienced such deceit, unprofessional, unfair practices from a claim against Allstate when I was hit by one of their drivers. They lied. Sent claim payout based on a few pictures for $700. I was embarrassed. They assured me it was a downpayment toward cost and it took a month after initial claim. I said ok. Well my estimate was over $4,000 from a shop they insisted I go through. Then they refused to accept it. Told that same shop to do it over. They came up with a new estimate $2000. Then without even telling me what it was they sent me $2000 check. I figured with the 700 and the 2000 I would accept then they stopped payment on 700. I was so furious. Unbelievable. I caught them lying to me and just being cold and blocking my emails.
Allstate forced to settle for way less. Piss poor to the customer. EVEN HAD WRONG truck. Still would not even look at pictures to show them that finally force to settle for way less. Gun to the head settlement. Do not use them. Good hands are around your neck choking you out to settle.
You are not in good hands with Allstate. I have had two experiences with them one being a client and the other being hit by their client. In my opinion they would rather pay lawyers than take care of their clients. First when I was a client I had homeowners and full coverage on two vehicles. My wife was rear ended and when I called without even hearing the facts first sentence was, "We are not paying for that." After all the hassle they finally agreed to pay. When going thru the repairs the car needed a new rear bumper. The difference between a new and refurbished bumper was 2 dollars and they would not pay for the new one.
Luckily I only had the car for 6 months and the dealer stepped up and paid the difference. Second time my wife was T-boned and suffered injuries. They refused to pay anything. Fortunately I had Geico and they stepped in to pay her first 10,000 in medical. After 31/2 years of fighting with them their lawyers which are top of the line made sure they had to pay nothing. 50,000 in medical, loss of vehicle, and lots of aggravation. Allstate is good at collecting premiums but will not pay claims.
I was hit by a driver insured by Allstate. They accepted full liability for the accident. I handled the claim through them since they were liable. Most of the people I spoke with were nice for the most part until I had the opportunity to speak with Mr **. He was belligerent, belittling and downright mean and nasty. He made me feel backed into a corner left with no option but to accept what they were offering me and hand over the title to my car since it was a total loss. I felt helpless. I was threatened with “Big Corporate Lawyers” that would “defend him and then I could let him know how that worked for me.” We aren’t even talking about a new car or a large amount of money. I have never in my life had to deal with such a horrible person. No one should ever be treated so badly.
I had already been the one suffering the loss and strong arming me into submission was not acceptable. When I asked when I had to return the rental he nearly bit my head off. I was not asking for additional days for the rental. I was just asking when to return it so I didn’t get stuck with rental fees. I was not treated with any respect. I had to ask him to stop talking to me like he was and ask to be treated like a human. His behavior was appalling! He should be fired for his behavior. I have accepted the fact that my car is totaled and that they offered me enough money to literally buy a bicycle but I will not accept the was I was treated. His behavior gives the entire company a bad reputation. I do not suggest insuring your car with Allstate. If this is what you can expect stay away.
Anytime I have to interact with the corporate office, I get push back and unnecessary sass from their agents. I get told one thing with one agent, then another thing with a different agent. I pay out thousands to these people every year to be treated like this? Ridiculous. Elaine especially was just rude and unhelpful. But unfortunately you can't even complain about corporate to corporate. Putting a complaint in would reflect negatively on my home base insurance office, and they have been nothing but helpful and friendly. And that's the only reason it gets two stars. Otherwise, don't get Allstate!!!
We are clients for almost 30 years. We have paid for February and asked some discount. Today we have received a letter. Inside we have found our payment check and information that Allstate has terminated us! No any reasons, no any information. We have been for almost two weeks with no insurance in both cars! They have not send any e-mail or phone call. Nothing. This is THE MOST TERRIBLE INSURANCE IN THE WORLD! When I have recorded our conversation on the phone, I have informed them, and right away they shut down the phone! Nice. It should be re-named as a ALLPUPESTATES INSURANCE. I offer to people just BOYCOTT this insurance. Do not buy anything!
I made a claim for my truck for hail damage that happened a while ago and I took my truck to a body shop to get a estimate. They looked everything over and the quote came up to $3400. We had a pretty heavy hail storm and left quite a few dents all over the truck. The body shop was very booked and told me it will be a while to get my truck in. I’m in the military so I actually was tasked to deploy when they said they can get me in. So I was going to take the money my insurance was going to pay out and wait till I get back to fix it. Well Allstate had other plans. They wanted me to do the quick claim photo for my truck and so I did that. They came back with a quote of $300 and my deductible was $500 so they are not going to pay out. How do you go from $3400 to $300? If the tables were turned they would sue for fraud. Thanks Allstate for treating your service members well and making sure they are taken care of before they deploy.
After insuring my home with Allstate for 19+years without a single claim, I decide to give Allstate the opportunity to insure my cars. For my three cars, all requiring full coverage, I pay over $6000. a year. For the house, I pay over $2,400 per year, so combined is almost $8500. for the year. BUT YOU NEVER REALLY KNOW YOUR INSURANCE COMPANY UNTIL YOU MAKE A CLAIM, they sold us a policy without car rental insurance. So after getting rear-ended by an uninsured motorist in a rental car, they say that we have to pay out of pocket! My wife spent 2 weeks trying to talk to anyone who would listen to our complaint, and we're still waiting for a callback from the Allstate rep. Damage to the car was also disputed by Allstate, they refuse to repair all the damage that was caused by the accident.
A real first for me! If a car hits your rear bumper, and crushes part of the rear quarter panel, they should fix it right? Not so with Allstate! No, that damage wasn't caused by the accident, they say. The bodyshop manager of 25 years, admitted that they were one of the worst to deal with, "They could give a ** about their customers, they will just sit the phone receiver on the desk as you complain about your service, and promise to call you back... but never do. They know that you will eventually get tired and give-up." Just thieves in a suit & tie... Never return your calls, or consider your concerns, or their obligations. Guess what Allstate? We can give our money to someone else! And we certainly will. Be careful that KARMA doesn't rear-end you.
Don’t return phone calls. Pressure new driver into signing waivers in order to receive checks. Don’t pay out all that applies to a no fault driver claiming case is closed because of waiver. Bill came in two months later for ambulance and they won’t pay because he didn’t say there was an ambulance that took him to the emergency room. Shouldn’t this be included in the long list of questions they ask? Horrible customer service. Horrible to take advantage of people.
Vehicle accident was other driver's fault. Allstate sent me a letter the next day stating it was 100% my fault. No investigation of the scene to check the cameras at the intersection. The "investigator" did not even know that the intersection was controlled by traffic lights. He was looking at old Google maps. Very efficient way of showing me at fault, when all they had were my telephonic statements. I got Allstate to show that the accident was not my fault after numerous phone calls and delay. They stated that they showed me only 49% at fault. Gee, thanks Allstate for stating 51% of the truth. They advised me to not complete a police report when the other driver would not cooperate with the police. Allstate told me they would handle the situation.
Allstate ultimately told me I was not covered by my policy. I was only covered if the accident was a "hit and run". Since he gave me his information at the accident scene, it was not a "hit and run". The other driver provided his information at the scene, admitted to me it was his fault, and even apologized to me. Later on his insurance denied my claim. Allstate would not pursue on my behalf. Thanks for saying you would represent me Allstate, and then not following through.
I got the same runaround as some other complaints I have read on this website. My agent actually told me it was "out of his hands", (the good hands people). He told me he had no input in the claims process and that I should be thankful that they showed me at 49% fault. I complained to my investigator's supervisor. Same delays and runaround. I complained to their website corporate contact. I was advised that they also have no input in the claims process, that they only "monitor" that someone from claims is contacting me.
Allstate does not notify you of the decisions they make. They are counting on the fact that you grow tired of the runaround. They do not try very hard at investigation either because it is to their benefit when they do not have to pay. Allstate screwed me on another accident claim 10 years ago, but by the time I was made aware of it (I thought my daughter was shown not at fault), it was several months later. They never called, or notified me in any way. That is their business tactic, stealthy delay and deny. I am done, a 30 year customer over and out. I once had an agent who took care of everything. But the last ten years, I have had two bad experiences and that is enough. They have cost me in the neighborhood of 5,000 to 9,000 dollars. I am switching to Mercury, I hope they are better. It is a shame that people are treated like this, does anyone at the leadership level care?
On October 12th 2017, my wife was hit by an Allstate insurer. Allstate accepted liability and promised to pay for rental car as long as my car was in repair shop. On Nov 30th Allstate insurance decided to stop paying the rental car without even informing me either by phone / email / letter. On Dec 10th I got my car back from repair shop and dropped rental car, then I learned the rental car company has already charged $450 from my credit card. Allstate is now denying to reimburse as they say it's not their policy to inform the victim about the cancellation of rental car. Neither the rental car company nor Allstate insurance informed me about the rental car cancellation. For no reason I am being penalized for the Allstate insurance ignorance. I seek justice and wish I been treated fairly as I was innocent in this situation.
I’m dealing with Allstate office at Stelton Road Piscataway New Jersey. They are not honest from what they said. The lady at the office told me if I pay at the time I will get the discount and the policy will start cover in next 7 days. I took a chance and bought my car insurance from them. The very next day I got the temporary card printed out show the cover start in 14 days (My old car insurance will expire in 7 days in this case. I will have no car insurance for 7 days until their cover kicks in.). Here is the hard part; I somehow found the better ins company so I called them back to cancel. The same lady in the office took my cancellation and said that I’ll get refund in 7-10 days.
Ten day passed I don’t see my $$. I called the office. Couldn’t talk to her. I left msg to somebody in the office ask her to call me back she never call back. Next two days I called again same thing happened I’d heard nothing from her. The third time finally she picked up the phone and she nicely asks if I can wait for a few more days. OK, I waited for few more days still don’t see my refund. I called her again and spoke to the gentleman who refuse to the put her on the phone to talked to me. Two days ago, I had to make a visit trip to their office and spoke to her face to face just want to know where my refund. She told me she don’t know what happens with my refund only the Agent who runs the office can look into problem but he is not in the office.
Today, I call to make sure the agent there before I come to the office, spoke to I guess the same gentleman who said the agent is not in the office. He nicely asked if he can help me, I told him the story that I’ve through. Here is a worse nightmare - he said wait for ten days, I told him 10 days had passed and I’ve been waiting for 25 days now and the conversation keep going circle just that. Funny thing though I was listening when he talked but when I talk he didn’t let me to. By the end he hung up on me and I still don’t know where my refund of $537.00. The lady name by Robin and the gentleman is CJ —SO BE AWARE!!!
After a detailed description of the hit and run and color photos, an adjustor completely misunderstood what happened, and he maintained his erroneous notions even after we had another detailed discussion. He claimed my car was hit on the left rear, when it was the right, that the damage he saw on the right was prior, failed to see the finish on the bumper required repainting, insisted my car was silver when it was gold, and essentially only allowed a cracked rear backup lens to be paid for. He constructed a scenario for which there was no evidence, in contrast to what there actually was on the photos. I suspect this was because I was emphatic about not going to their own body repair shop. Thumbs down. Avoid Allstate-you are definitely NOT in good hands. I will leave them after this is over.
Allstate expert review by Matthew Brodsky
Allstate Auto Insurance provides quality protection across the United States. It allows customers to adjust limits and deductibles to find the right insurance policy without paying extra.
Complete coverage: Allstate offers customizable coverage options that can be tweaked and adjusted in order to include specifics, such as personal injury, broken glass, towing, etc.
Teen driving discounts: They offer discounts on teen drivers while many providers increase premiums for teen drivers, even those with clean driving records.
Coverage for other vehicles: In addition to car insurance, Allstate offers insurance for boats, motorcycles and other vehicles.
Local agents: Allstate has agents and brick-and-mortar offices in every state, which means you can meet with a representative face-to-face no matter where you are in the country.
Drivewise app: They have an app that customers can download to track your driving habits and reward you for being safe behind the wheel.
Best for: Drivers with clean records and teen drivers.
Allstate Auto Insurance Company Information
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