Allstate Auto Insurance Reviews

I have been with them for six months and I’m already leaving for USAA. Allstate is complete trash. Poor customer service, poor communication and lazy. Don’t waste your time and money. They are just in to launder money or something because they are not here to help.

Be careful and make sure your agent reads and types the correct information on your coverage policy on your personal profile on your address. The agent put half of my numbers to my address, so I had to cancel and to redo it I had to put another down payment like I did a day before because they called it an update change (which was not an update change to make it sound like it was wrong on my side too) which it was the agent fault that failed to put in the correct address. So meaning to say I had to put down 2 down payments, like I have money to throw away but I will get my other down payment later, just the fact that I had to do a double down payment!!

These days everyone is in a hurry to provide bad service. Thank you Sergio for your probing questions. Appreciate you taking your time to provide excellent service. Good job answering my questions. Thank you.

Although I'm not a member of Allstate. July 19, 2024 while waiting at the light I was hit from behind from a Allstate insurer. Police was called and the driver in the Ford truck was obviously at fault. He lied and told them I hit him and Allstate chose not to repair my car. No matter what picture of the damage I showed or the police report they did nothing. This lets you know that this is a Shabby insurance company. Stay clear of them.

This is the worst company to deal with claim. Take in Mind we are AllState customers. With 6 vehicles with them. My husband was hit by a person with USAA and he was cited and ticketed. And Jennifer ** was so combative with us. I can see why AllState reviews are a 1.7. I mean is she helping her customers or USAA CUSTOMERS. She really has no clue. And why ask us If we got a police report if that doesn't matter. I mean she got eyes in the back of her head to tell us that the USAA guy might not be at fault. But he was ticketed. Not my husband! And to bad mouth our AllState rep. say she doesn't know anything. And if he was going straight and someone made a LEFT HAND turn on to on coming traffic Who fault. Jennifer a joke! And you might reconsider her working for you. When she working hard for the other team. I guess we should be looking for a better INSURANCE company for are 6 vehicles and our Rv. Since business is so good with ALLSTATE.

Allstate is the worse to deal with for roof replacement, I have patches all over my roof hail damage torn shingles, been with them 8 years, and got denied for the second time, I patched my own damage and they consider it repaired, even that I have no experience.

I have been a customer of Allstate over 20 years. Have car insurance, also homeowners insurance and additional roadside assistance with them. End of March of 2024 My car was hit with some object for a truck in front of me that fall on to me vehicle. I move when I had a chance to not hit another vehicle or my family getting hurt. There no way to avoid this happening and Allstate didn’t look into it. I was put at Fault for some objects hitting my vehicle. Was not told I was put at fault till my renew of policy and reached out to them to reopen my case several time. Not heard from them and never had accidents or ticket showing I’m good driver. Didn’t renew my car insurance with them, still have not heard from them.

Allstate insurance company continues to BULLY, HARRASS, DEMEAN and DISCRIMINATE me. I am on Social Security Disability. In car accident NOT my fault. Yet, for my car repairs Allstate has yet to pay Me to get my car fixed. Also suffering from debilitating injuries from the car accident. Both have yet to be addressed. Fact, the 10 worst Insurance Companies in America. The number ONE is ALLSTATE. Keep that in mind people.

The worst customer service. They are very useless. One of their contract workers here in Houston, TX crashed into my family from behind, person provided false information, I contacted Allstate and only response is they can't help with no insurance ID number, transfer after transfer, no callbacks as promised. So I guess take a loss since they're unhelpful.

I signed up with them as a recommendation from family. From start to finish it was more of a stressful nightmare. The assistant to my agent wasn't willing to help with an error that cause me to be banned from automatic deduction. The actual agent did help but shortly after left the company. Then my rates kept raising each term. And my renters insurance was automatically stopped. There was nothing on my end that was different. I found a much better company tho. So don't put up with trouble if you are having an experience like mine. I wish I would have left them sooner.