Allstate Car Insurance Reviews

Worst car insurance ever!!! They don’t listen to customer’s needs and charged me doubled. Don’t ever sign up for auto pay they took my mortgage money knowing I’m a student with minimal income! They are careless.

I had always been happy with Allstate—When a tree fell on my car several years ago they quickly assessed the damage and direct deposited a check in my account. BUT then over the years I saw the cost of my insurance steadily climb to an absurd rate….and I’m a middle aged woman with no prior accidents or tickets yet being charged over $350/month for average coverage. I called and they offered to make the coverage even less to lower the price (said that’s all they could do). Meanwhile I’m getting quotes for $80-100/month. I finally got smart and switched and I’m kicking myself for not doing this faster.

Totally useless—the people who work there are so ineffective that they can't even apply basic common sense to understand and assess a situation. If the other person is at fault, they'll attempt to shift the blame onto you to secure their financial gain. They are capable of altering the statements of the witnesses at their convenience and discretion. Beware of these individuals. I’m definitely going to change my insurance.

I will be switching to a different company asap. Every time my renewal comes my insurance has went up and then when I cancelled my renters insurance and got homeowners insurance they charged me $86 which makes no sense cause they still took the monthly payment.

They pester you by phone constantly. They send a letter and tell you to go on line to complete. The info on the letter is incorrect on purpose so you have to call and talk to a non-English speaking person to ask you useless questions. They expect you to have info that is totally useless. Looking for new car insurance company. Anyone know a good one.

Worst company, and I've spoken to many. It's funny how they give you a good rate online these days. Then when it NEVER goes through online, you call and "oh we can't offer you the online rates." An absolute Joke.

Not trustworthy misleading arrogance. My quote, DOB one years difference, address wrong, add roadside assistance rental, I specified in a new vehicle mileage, wrong year. In 2022 she wrote 2021. Education college. She mentioned I never been in school, I wasn’t intelligent. I been with Geico for 21 years. I took a 3 years online aggressive driving test. She mentioned I didn’t. Baltimore Maryland. This is ridiculous nasty

Good Company at first but lately has gone down in quality, if you're not careful they will bleed you dry. Customers service is not helpful at all. Make sure they review the policy with you verbally to get the best that they can offer.

On April 23, 2024 my son was involved in a head on collision with a 16 year old driver whose parents were insured with Allstate. The very next day I contacted them and was outsourced to India. How do you outsource something as so important? They stated the 16 year old didn't have insurance. I tried to explain it would be under his parents policy. Since they were reading off a teleprompter and limited English, they could not understand what I was saying. 7 days later I was finally able to file a claim. It has been a complete and utter nightmare. The assigned adjuster won't answer my calls.

ALLSTATE will undervalue, underpay, accuse you of fraud, harass you, will assign you to one of their preferred affiliated shops only to never order or repair ANYTHING on your car for 6 months. Then after you complain, they pull the contract and have the shop call the sheriff on you. A hail Rep Stephanie **, accused us of fraud, illegally canceled my contract, worked with the shop to NEVER complete repairs. We had to involve 7 reps, 4 adjusters, 5 supervisors, and 2 escalations managers. We finally took it to a nonbias shop who deemed it a total loss.

I canceled my policy after going from $700 to $1100. No claims or accident. I called to have the policy canceled. They did not cancel. Then it renewed anyway. Called them back and they only gave me a portion of the renewal because they put a future cancel date instead of a past date. Now I have to show proof of my new policy.

Allstate claims does not give a crap about what your policy is supposed to cover. They will low-ball you and stick you with a hefty bill, well over your deductible. They covered less than 1/3 of our policy replacement cost coverage and left us to cover the rest. It’s been over two years and our house isn’t what it was before even without out of pocket expenses exceeding $20k. They are horrible and do not honor their policies. This has been the worst experience of my life and it was a natural disaster beyond my control. Do not use Allstate for your homeowners policy!!!

This company is a joke. They will try to increase your policy without a reason. Mine went from $107.31 to 547.38... I spoke with a representative and they told me the new amount was around 150.... Liars. Be aware!

When I signed up for homeowners’ policy I specifically asked if I had to list property items, like swimming pool, solar panels, etc. I was specifically told that I did not have to list any property items. The homeowner’s insurance covers what is on the property. A friend of mine told me that I should ask to specific list expensive items like swimming pools and solar panels. I called the Steven J. Toman Agency to specifically list the swimming pool and solar panels. I was told that would cost me an additional $1700/yr to list any item on the property. Allstate and the Steven J. Toman Agency are corrupt companies using the excuse of listing items on the property to increase the premium to current rates. Nobody should buy insurance from crooks like this.

I have a home insurance policy with the company (had no choice per the lender when I bought my home). So far, I have no complaints about that. However I also had auto insurance which seemed like a good idea to save if I bundled. Well, once I got divorced and needed to make changes to the plan, problems started coming up. First, it seems like there are many arms but none attached to the same body AKA if an agent does something with the account, none of the other agents/personnel seem to know about it.

Justify a 34% increase in the auto premium on two 20 year old cars that were driven a combined 2,023 miles over the previous 12 months and a clean DMV driving record. They can’t return calls because integrity might be exposed.

This is the one of the garbage insurance that you will experience in your life. You have to wait minimum two hours just to get the quote imagine how long you have to wait when you file claim. Don't go with insurance.

I applied online Oct 2023, 3 days later found out I was denied and had to go with another insurance company so I did. I never received any documentation, ID cards, or anything from Allstate the whole month of Oct. Nov. 2023 I received a notification from my bank that allstate withdrew money from my account, I then received an email saying "Congratulations" I was a "member" and they sent me the ID cards and everything. The next day I find out they was canceling my coverage that I did not reapply for on the 22nd. They then was asking for another payment for the month of October when I never had coverage that whole month. I disputed the transaction for November 2023 through my bank and they agreed to my reasoning and they even stated that, that was fraudulent for them to do.

Disgusting customer service! They can’t even speak English and do not understand what is being asked! Will never go back. Had a horrible experience with this terrible company. Money hungry and very shrewd practices! Not professional at all.

The termination of my insurance policy by Allstate was purportedly based on the fact that I filed a claim for damages resulting from the aforementioned incident. It is deeply concerning and distressing to realize that Allstate would penalize a loyal customer for exercising their right to make a legitimate claim under their insurance policy. Such actions not only violate the principles of fairness and integrity but also undermine the trust and confidence that policyholders place in their insurance providers.

We hit a deer and filed a claim on our comprehensive. After getting an estimate with the bodyshop they sent an adjuster from All-State. The body shop used new Toyota parts instead of aftermarket. All-State refuses to pay full for the new parts and now we are stuck paying the difference. I feel an agreement on the total should be made before final repairs are done so the customer has an option as to what they can do. I am not faulting All-State totally, but they need to be more transparent on what they cover.

I have been a devoted customer of Allstate for 20-plus years, but I was greatly upset with the last encounter that I had. While I have maintained a healthy business relationship with your company for years, it is now extremely strained as a result of the financial hardship. I think you will agree it is not up to your regular standards. I do not like complaining about things at all, but something had to be said in this situation because if this level of quality continues, I will no longer be able to continue this relationship. I can also speak for other people who have recently conducted business with you, as they have not been happy with their recent business dealings either.

WORST OF THE WORST!!! While buying a new car at dealership I was offered to switch to ALLSTATE. I was promised a much better deal than I had with PEMCO at the time, and my premium did go down by $30, but only for a few months, and then it went up by $60. Then I had a water leak at my house and two water damage certified third party companies confirmed it was a short term damage, whereas Allstate adjuster Nikolas and his manager Ross insisted it was long term and didn’t cover the damage. HORRIBLE COMPANY AND PEOPLE.

I have never been a customer of Allstate but the problems were created by Allstate. During the end of 2023 my insurance premium with Progressive increased. When I asked why they stated that Lexis Nexis reporting found an at-fault accident from 2022. I have never been in an accident during the reported time. I requested an investigation through Lexis Nexis, which took 30 days and I had to wait for a letter in the mail which then stated that AllState verified the information. I then proceeded to call AllState and spoke to a claims representative who reported that he could not find why this William's information was on my driving report as an accident. He immediately sent a report to "higher up" for it to be investigated on their end. Mind you someone at Allstate has already reported that this was correct to Lexis Nexis.

Victoria located in Texas is very incompetent and racist. She is a very poor representation of this company. I requested to speak to her supervisor, she lied and said she was at home, not available. I was only calling to renew my policy. It was a day late and she stated due to IL law I was unable to renew. Then she refused to put my spouse on my insurance. After she got done with her rant she told me I can renew it myself online and hung up on me. All State really need to do better with their hiring. Victoria had absolutely no customer service skills, was not competent in her job duties, and refuse to escalate the call to her supervisor. I can imagine how much money All State lose out on due to a worker that’s only at work for a check.

Allstate - you are not in good hands. I was not at fault for my accident - they would not pay my medical bills - they would not pay for $2K of my car to be fixed and I had to pay that out of pocket. Luckily the collision center had a heart and gave me back that $2K. Allstate is cold and will not have your back. My father has been a member since 1991 and I got him to leave this awful insurance company that does nothing to help when they are at fault.

Avoid Allstate. So bad company. They are so expensive and they do not support your claims at all. One of the claim was not at fault. They said it is at fault. Avoid them please. Also they take money for nothing.

The customer service deserves 0 stars. My auto insurance rate with my current company kept increasing so I called Allstate to see if I could get a better rate. Allstate was able to offer a much lower rate so I initiated a new policy. However once I compared the coverage side by side, my current company provided superior coverage. I called the same day (probably within an hour) the policy with Allstate was initiated to cancel the policy. A couple of days later I noticed a charge on my account from Allstate for $119.25. I must have called Allstate 7 or 8 times in a row regarding this charge and I either got disconnected or was told to call the roadside assistance number to get the refund. Apparently the roadside assistance is a separate policy from the auto policy.

Long story short they misrepresented themselves on their rental policies. I was told by the All State representative I'd only have to pay a 50 dollar reimbursable fee for a security deposit. Enterprise put me in a vehicle within my limit and is charging me over 100 a week claiming it's taxes and not covered by the insurance. This is all the way around fraud to charge outside of a pre-negotiated fee and hit the end user with this fee... with no form of notice that they are going to charge you. When my claim is over so is my use of this company as well as Enterprise. Poor customer service when you call to inquire on it as well.

If I could leave less than one star for this company, I would. Allstate is by far the worst company I've ever worked with. I was in an auto accident, which the other party was found to be 100% at fault for, so I had to work with his insurance--Allstate--to get my car fixed. Allstate was super cryptic throughout the whole process, leaving me to ask them lots of questions (via email) which the agent then replied snarkily that "it wasn't that confusing." Um, sorry, I don't get in a lot of traffic accidents. Also, the entire month it took of going back and forth to finally get my car fixed, the agent promised me many, many times that they would pay for all the repairs and not to worry and to just leave it between them and the shop. Well, I get the car fixed and am supposed to pick it up when the shop calls to tell me that Allstate won't pay.

I had Allstate for both auto and home for 3 months. They without notice tripled my auto insurance and told me because they needed 15 years prior auto insurance, they had the past year with previous carrier. The agent I talked to had the I don't care attitude. The agent that originally was "my agent" was never available, never returned calls or emails. The agent that I ended up talking to was very arrogant and could have cared less that I was a customer. I cancelled both policies and went with a much better company. I was told I would still have to pay the balance of the auto, after cancelling. This company is horrific. No care to the customers and only want the money. Stay away from Allstate. They will screw you over in a heartbeat. If I could give no stars I would.

I was involved in a collision with an Allstate customer almost a month ago. The other driver was cited by the police for the accident as well as it was recorded on street cameras. Yesterday I was finally able to get my car into the Collision Center to be repaired because this entire time they said they could not establish fault with the accident until they got a statement from the other driver and had been unable to do so. I was assigned an adjuster by the name of Ed ** whom I got a voicemail from two days after the accident with just his contact information that is it that is the only time I have ever heard from this adjuster in the almost 30 days since the accident he has never returned a single phone call or email.

I recently spoke to this nice lady by the name of Nyia and she was extremely helpful also attentive and nice. I highly recommend her as customer service. Also if I misspelled her name my apologies! Thanks for doing a great job!

I am with Allstate more than 8 years. First time I called about my car insurance premium and regarding some updates which I sent them April 2023. I have all records and email conversation which is they are not accepting and arguing unnecessary. The lady name Sonia and Mona both are not professional way to talk. Best thing they advise me go to the other company with very hard way. I am surprised they deal with old customer like that. If your customer service reply to customers like that then your business should be going down…Very horrible both ladies (work at Mississauga location). After that connect with Milton location and the lady Sonam gave me good advice and dealt with professional way…

My car was t-boned by a driver covered by Allstate Auto Insurance. My insurance spoke with witnesses who were there and quickly determined that the other driver was at fault, sped to run a red light, and hit my car. Allstate denied our claim without speaking with the witness. When I begged them to call the witness, they finally relented but said it wouldn't matter, and then refused to listen to what the witness had to say. I will NEVER use Allstate and strongly suggest avoiding them at all costs. This is insurance fraud.

Allstate is the worst company for paying claims as we had a tornado come thru Panama City Beach on January 9, 2024, we had 2 vehicles that were insured with full coverage with Allstate. My range range was totaled. My adjuster Nikki ** was nothing short of a joke and tried to lowball my vehicle, I told Nikki that I could not replace my vehicle for what they were willing to pay me, Nikki Jones them told me to get 3 vehicle for sale and sent me the ad. I sent her the 3 vehicles and again she did nothing. She then went on vacation and I was given another adjuster out of Texas this time, He stated that Nikki missed several items on my vehicle and raised the price by $3600.00, again another lowball offer. So then I had to invoke my appraisal rights and pay again more money as Allstate doesn’t care about any insured’s. The appraisal came back at $31,995, Allstate was trying to settle for $23,250. So now I get to pay again for my appraisal company to fight to get me the money from the amount of the appraisal at $31,995.00.

It takes forever getting a claim paid. They don’t want to pay for your expenses. Your time, gas, wear and tear on your car getting estimates. From a drunk and insane driver they have insured. My advice to anyone dealing with this company get an attorney, make them pay your attorney fees and sue them in Court!

I have had Allstate in Los Angeles CA for a few years and after my Mom got sick, I had to move back in with her, my policy went up. After her transition to heaven, I had to move several times, my policy continue to go up. I had one small claim for a rock that hit my windshield, they covered it, but my policy went up again. I couldn't afford to keep the policy. I tried to get it lowered in Jan. 2024, they said a new law hit California and all vehicle insurances are going up. When the policy went up in February 2024, I decided to shop around and found another insurance $117 less. I turned off the auto draft, someone turned it back on and drafted the policy before I canceled it. The very next day, I called them back to cancel the policy after the draft and ask for the payment to be reversed and they are taking 10 days to restore my money back to my account, which is in overdraft. Foolishness. I don't recommend them, if you do, don't move and and file a claim. P. **, Sylmar

We have scheduled ahead of time to discuss our cars/home policies. The agent (Bobby **) never called and neither did any office staff. I contacted the office again and the office staff said that Bobby would call us at 11:00 am. Nothing. Really?

The Allstate agent I was using, Wendy **, Richmond VA, shared my personal information with another Allstate customer. Beware! I don't want this to happen to you or anyone else. I hope this review can help you make a decision.

Wish I had the option of giving no stars. I've been with them for about 30+ years, but for the last couple of years, customer service has been removing vehicles from my policy without consent and replacing them with vehicles I no longer own. Because of this situation, my license got suspended, apparently, because I had no insurance for 8 months on a car I had been driving and paying for insurance once I sold the car and turned in the plates. The DMV said that since I had not returned the plates for a car I was paying insurance for, my license had to be suspended for 90 days. Then, last month January 2024, they replaced a current car with a car I didn't own anymore as of last year 2023. They had to reinstate the car and backdate it to the date I originally added it to my policy. Now, I'm being charged close to $700 for the process of reinstating the car and backdating it to the original date.

I would encourage anyone to never never use Allstate, National General Insurance! One of their clients hit my son head on and they have denied the claim. They are refusing to pay my son's medical bills. They are using a loophole word versus word. Absolutely horrible scandalous Insurance Company. 000 Stars and God help you if one of their clients hits you. They will not pay your claim. They don't care if you have been killed or severely injured. They do not care. The worst insurance company ever.

Refused to fix my vehicle after a no fault accident. Stonewalled me for years until the statute of limitations was past. Deleted all evidence of the numerous phone calls I made to them. I spent years trying to get them to fix my vehicle and they just refused and it wasn't until years later that they provided the estimate sheet and location of the garage that I needed. Of course that information was now useless, they even admitted they didn't send me that information.

I have been with Allstate for years now. On my primary car, I always carried full coverage, which included rental coverage and car replacement – the works. Well, my car was totaled back in 2022, and that claims experience was great. When I got my new car to replace the totaled one, I was at the dealership all day, and by the time I was ready, my agency had closed, so they directed me to Customer Service to add the vehicle. I asked the representative to mirror the exact coverage from my totaled vehicle. Due to a divorce, this vehicle had to be registered under my father's name, who is elderly. Unfortunately, the representative mirrored all my coverage except for the rental.

Nov. 18 2023 incident happened, Allstate insurance never got in touch with me, I was the victim, I contacted my insurance and sent them Police report, the other party was on fault intoxicated. They denied the claim. Said I have to get my vehicle Fixed myself. After my insurance talk to their supervisor and showed police report. Then they gave my insurance the claim no. I was never contacted or approached. I called for body shop payment. They lied to me that Check mailed on 01/04/2024, No check has been received still 1/11/2024. This is the worst insurance company. I recommend not to use it.

Allstate has been the worst company for insurance. I got two accidents unfortunately blaming me at fault because GA is a one person at fault state, even if the person drives off causing you to be in an accident or in an accident I was blamed because I didn’t remember the whole story from hiding my head from the steering wheel and airbags.

I provided police report pictures of damage part and after talking to the company they can not get in contact with their customers and won’t cover the damage. I don’t recommend Allstate. It’s a very expensive company and poor claims Handling. I probably talk to at least 5 different agents and nothing worked. The insurance company that I think is the best if not the best one of the best is State Farm. Don’t waste your time or money. Please do your research.

Especially how they talk to customers like they have all the power to put you down. Please find another company as soon as possible and cancel the plan.

Long story short, the agent I had never accepted my calls, had to speak to her staff that knew nothing, gave bad information and completely clueless. They said I was good until my transfer date I wasn't, so instead of them taking what was needed to square my account they slammed my credit score over chump change. Do not use this company, I feel they were lazy and just don't care.

assign new agents that don't contact customers but just let Policy expire to charge more reinstallment fees and higher rates. SAD PRACTICE.

I acquired a dual policy (home & auto) after my accident and bad treatment with Travelers. Lo and behold they are an associated entity of travelers. They are dishonest. They increased my policy after 12 month stating it is based on my drive wise device. They have never mailed me a drive wise device and I told them and I proved that they were lying. They resorted to just telling me it was from reliable source why they increased my auto mileage and home (literally doubling the cost of both policy). They also adjusted information on the website when I went to download the insurance packet again. I got rid of them and end up saving $1550 for both policy for the year, if I could give them zero stars I would.

Claim Number **. Allstate is the worst insurance that I've ever had in my 40 years of driving. Read the fine print. The reason it's cheap, is because their coverage sucks. My vehicle was totaled, not my fault It was parked. And my own insurance company is trying to screw me over.

Please don't get your insurance with Allstate. I paid my monthly payment every month on my auto and homeowners and they canceled my policies. Because I changed my due date to earlier in the month. They were getting their money sooner and that gave them just cause to cancel me, that was their explanation. Which makes absolutely no sense. Allstate screwed me over.

No matter what I put here they’ll just lie in responses. So let me just cover this like a blanket statement. Allstste does not care about you the policy holder. The president of the corporation point blank stated that he is only concerned about the shareholders, not the policy holders. You know the policy holders are where the funding come from for the shareholders to accumulate. Your policy holder bill of rights will be ignored. Though you will ask for any form of document that you're legally able to see and you will not get it. They ignore the calls, esp when they are shafting you. They really get silly with their way of professionalism. Loyalty is no part of this company. Trust me. My policy is 40+ years old. They are greedy undercutting agents.

Hit from behind by a Allstate distracted driver. After I sent in the police report and the requested photos My agent assigned to me would not take my calls or reply for two months. I call weekly. Had my State Farm agent help and he was able to get me another access into Allstate. Never got a call back or ability to talk to anyone on the phone. I was told someone will come and look at the damage. Never happened. I sent in an estimate from a repair shop. Allstate will not pay what they require to fix my Tesla. I will NEVER BE AN ALLSTATE CUSTOMER. What a shady company. You're not in good hands.

I will never use Allstate again. If you get into an accident if your car is worth $19k they will try to give you $14k. I’m going back to State Farm. Never again. I’m telling y’all people don’t go with Allstate.

My wife and I were in an accident. The police report states the other driver was responsible because he broke the law by driving in the wrong lane. We made a left hand turn which was legal and safe when hit by the Allstate client. Allstate denied our claim. They make their own claims to deny benefits. What a sham! I am a business owner and will never recommend Allstate due to their deceitful policies!

I was lied to by my agent Moses **. I cancelled my insurance 10/30/22 with email proof. I was sent to collections as he did not cancel my policy until 11/13/22 he said he couldn't cancel due to a lien on the vehicle. this is a flat out lie! I have been on the phone with Allstate for hours with no help at all. three different customer services reps with different answers. Avoid Allstate Insurance at all cost.

My wife and I had been Allstate customer for more than 40 years. Last year our auto insurance rates increased by 26%, no accidents, no tickets, no change in vehicles. Our homeowner insurance went up 21% in the same year, no claims, no issues. When I contacted our agent to ask about the increases, he replied "it is just inflation, prices are going up everywhere". I expected a little bit of respect after being a 40 year customer. For the first time as adults, my wife and I no longer have Allstate insurance.

I am not an Allstate Insurance customer and never will be after this experience. I got hit at a boat launch by an Allstate customer. The guy hit my truck and ran. Came back to find my truck was damaged after a beautiful day on the water. A witness left a note on my window with the guy that hit me license plate number. Filed a police report and found out the guy had Allstate insurance. Took them 2 months to claim liability. I found my rim got damaged, hub cap got knocked off, bumper got damaged and noticed on my drive home from the boat launch that my hub was making noise and my abs light was coming on. After a lot of back and forth phone calls I got them to repair everything but my hub and wheel speed sensor which is the most expensive part of the damage their customer caused. So now I’m responsible for repairing what that guy damaged anyway after all that headache. I wouldn’t recommend Allstate to my worst enemy

On vacation out of state and had an accident with our travel trailer. We found a shop after many calls and had them repair the hitch. Called to file it with Allstate. The 1st agent told us our premiums would go up for next 3yrs and since we paid for it already he said we were denied. It wasn't until told the 2nd agent I would report them that they gave me their claims dept. in the Philippines. 2hrs on the phone with someone that barely spoke English took our claim. She gave us a link to send pictures and the estimate and receipt.

Whether I've been hit by another car, or had vandalism done to my tire, by getting it slashed. Allstate really has no ability to be personable, or communicative only in general terms. They are slow, and unreliable. They expect the customer to pay their high premiums, but because they don't really care for those of us to hired them. In reality, though most insurance company pretend to cover you, but pick and choose how they will help you. Allstate does not care about its customers. They are a Big business and we almost have to get attorneys to sue for basic coverage. I have been with better companies. And will be looking for something better on the next insurance change over. I won't refer anyone to Allstate, because I don't even like how I'm treated.

Worst Insurance Company Ever! I was attempting to make a right-hand turn from a right turn only lane, and one of Allstate's insured drivers passed me, and made an illegal right-hand turn from a straight/left-turn only lane and side-swiped the outer left corner of my front bumper as he tried to turn in front of me and cut his turn too close. He was CLEARLY at fault, but Allstate refused to pay for repairs to my vehicle. Allstate advised that its driver and I were both at fault...because I failed to take evasive action. Are you kidding me?? This idiot ran into my car, while making an illegal turn...PERIOD!! I would never recommend this incompetent company to anyone!! So glad I have GEICO.

After an accident, Allstate sent a tow truck. They misplaced my car for a couple of weeks. After it was found they sold at an auction because of the delay. Allstate blamed me for the delay but, they are the ones who misplaced my car. I did not get the claim or the money (16000) after they sold my car. I called a few lawyers who all said Allstate was wrong but the amount of money would not be worth paying for legal services.

I'm not an Allstate customer and never will be. They've contracted with some awful service, which I believe is offshore, to sell their insurance. Somehow they got my phone number and now I'm receiving 2-3 calls a day. I've told them I'm not interested and that I'm on the National Do Not Call list but since they are offshore they don't care. I called Allstate to file a complaint with them and the agent seemed very unconcerned. I asked for a manager and of course he refused. Some of the worst customer service I've seen. They standout in an industry known for lousy customer service.

Several quotes sent to me recently, showing rates that I was paying for insurance a year ago. After calling and being transferred twice, along with answering the same questions over and over again told me the quote would now be the total amount of the policy they sent me up front, and then 200% larger payments than they had provided. No information changed. The lady was also about as rude as they come. Policy searchers beware.

My son and I were hit by an impaired driver during 10/2021; car totaled, our AUTISTIC son has PTSD from this and so do I. The WORSE part physically is that I had a broken rib and fortunately, our son ONLY had minor physical injuries; the WORST part is Allstate was fighting the claim to pay the minimum limits on our policy/person when the other driver was uninsured/under insured...Smh (50k/person 100k/accident) AND still slow on sending what we settled on during 6/2023... We are in the process of canceling our homeowners' insurance so we don't end up in this type of mess again...STAY TUNED.

I was an OVERPAYING Allstate customer for 12 years, finally got around to comparison pricing and am saving $800 per year with my new Home and Auto policy. They only called me after I was switching to tell me they could lower my rates. #lostcustomer4life

Allstate is very nice, attentive, professional, and always reachable as long as there is no issue. My car was stolen on May 4th, 2023 from my house. It was my first car (am in my 20s). I still owe money to the bank ($4k). I was devastated and so I reported my car as stolen to my local police department and to Allstate. As soon as I did this Allstate started acting hostile towards me. They made me feel like I was at fault and even claimed that because I was young I might as well told someone to steal it so I could get paid. I felt discriminated because not only do I pay far more than my parents for full cover because I am in my 20s (Never gotten any type of tickets nor been involved in any car accident. My history is clean.) but they were rude and unprofessional.

So I was hit at a 4way intersection by an Allstate client. Which the allstate client agreed to take a video and admit that he was at fault. So I went to file a claim and they gave me the runaround. When I told them that I needed a rental car the claims adjuster that handles my claim never picked up and answered the phone. All my calls went straight to voicemail. Then when I talked to the claims department telling them my claims adjuster isn’t answering and I need a rental car, they told me that I would need to talk to the claims adjuster that handles my case. When I told them that all my calls go straight to voicemail. They told me I would need to contact the adjuster that is handling my case.

All-State says "you're in Good Hands" in their commercials. Nothing could be farther from the truth. I worked for three All-State "partner" body shops and the things they make you do to cars they are paying for are unsafe and disgusting. They also pay for the cheapest, worst quality imitation knockoff parts and junkyard parts they can find to put your car back together. Take it from somebody who worked with them, don't ever let an All-State 'in network' body shop work on your car. Awful company. No morals. Terrible, lying employees.

Sandra **. Policy number: **. My policy was canceled December 28, 2022. I contacted Allstate on December 28 and ask them if they could transfer my policy to a Texas policy. They informed me that I will have to cancel this policy and start a new policy in Texas. I had already received a cancellation letter for non-payment where my insurance was cancel on 12/28/2022 at 12:01am. I told them on a record phone call to cancel the policy that day. I turned around the same day and bought an insurance policy with Progressive on 12/28/2022. They went and took it upon themselves and reinstated my insurance without payment or without my permission on December 28, 2022 till 1/11/2023 and tried to charge me $289.00.

Long story short. Their driver 86-yr-old ran a red light and hit my car. I called the police to the scene and I called them to file the claim. Their driver did not, he didn't remember running the light or seeing it red. He was found at fault. No citation, my car is totaled because they cannot force their driver to pay the difference. Their rental was offered to me after a week from the accident and 3days later it was canceled since was was totaled. Thank God we have another car to use otherwise you get stuck with with a 1500 car rental that you have to try and get your money back from them. I had to keep calling the claims person to get info sent to me on how they do work. I had to do my own research and call the places listed in their network to get my car towed to which the claims person called me back 5hrs later to give me the info I already found.

On 4/28, I contacted them to change my 6 month payment from my checking account to my credit card (so I could get the points). The CSR told me the way to do that was to cancel my autopay and then contact them within 48 hours to give them my credit card. I did and I was told I lost the discounts because I cancelled autopay. The CSR never told me that would happen. I talked to multiple CSRs. One enrolled me in autopay on 5/1 and was told that they would be taking my 6 month premium on 5/3 (which I had repeated reminded them to do on the call). I received an auto response email saying that I was enrolled.

I have been dealing with the claims for months and have been stressed since then. I was told I would be covered for more than 30 days rental and now I have a $high bill that I’m not covered for. Manager was not willing to help out not one bit. I have proof that it was In fact Allstate fault my car was not in shop right away and that the shop it was taken to took 15+ days to order parts for car. My car was in the shop for 30 days and not being worked on. Allstate was aware of this and told me not to worry that I would be covered for rental and was sent a check. The check was then stopped and now they are saying it was a mistake that they sent that check. I’ve had Allstate 15+ years and now I’m definitely looking for another insurance and getting an attorney. So crazy that you can pay for something and then companies act like we have to beg for help.

Got a notice from collections 3 months after canceling. Turns out when I canceled they added fees and left them there. I used easy pay so the full amount was always paid. Tried speaking with customer service, useless. They just kept apologizing and refused to do anything. They told me to try and contact collections at one point but how would that help when collections only gets the bill notice from Allstate?

Allstate just raised my rates. I am a 67-year old woman, working from home, and driving less than 50 miles a MONTH. Premium is over $300 MONTH. I have been a client for over three decades. They attributed the increase to regional rate increases and an accident for which they apparently deemed me to be at fault -- because I ended up in the median when a semi pushed me off the highway. I did not receive a citation or provided a police report which determined me to be at fault. They also totaled this car -- which was completely repairable -- without it even being looked at by a mechanic. It's all about them. They don't care about you.

I cancel my insurance and they still take your payment. They are a bunch of crooks. I'm going to tell everyone that they steal money from your account without permission, that's not fair. So I'ma put this everywhere to warn people about this scammers. I will never use these people again.

Been with this company for years!!!! As long as nothing is happening, they are happy and are available to help. Emails & phone calls seem to be harder these days. It's like a doctor's office. Get you in and then out. No personal connection. I decided to change policies after years of loyalty with them. I called in advance and let them know I wouldn't be renewing. They cancelled me on that day I called.. Not on my ending policy date. So, for two weeks I had no insurance. I asked for it to be reinstated for those two weeks. There must be some confusion. They declined Me!!! What the ____!!! Can't believe this. The other insurance company said this isn't an unusual request and shouldn't have been an issue. However, they seem to think otherwise? Well, even if my new insurance doesn't work out. I surely won't be returning to these guys for this type of loyal service.

We were rear ended before the first payment was made on our vehicle. Allstate stated that they did not insure this person. After some digging as well as several more calls it turns out that they did. After the initial claim was started we had questions that had not been answered. After assuring us that we would be receiving a call back within 24 to 48 hours, we have not received one call back. I have an email stating, "We will be giving you a call." Have yet to receive one. When you do call them no one can a decision. Guess what, they will have to give you a call back.

This is a very abbreviated summary of my complaint. Allstate Claim # **. I was in an accident on November 30, 2022, and reported the accident to Allstate. My policy covered collision and towing was included with this coverage. I made numerous phone calls and sent emails over the following 7 weeks, asking Allstate to tow my car to a safe location (a service I paid for.) We agreed for them to pick up my car and tow it to a collision center in their network but a week later, they still had not towed my car. This happened on more than one occasion, and each time they failed to pick up my car. Then finally, I asked them to tow it to my dealership.

Lied to about how the policy works and scammed out of hundreds of dollars in a month. Even after emailing them to cancel a month ago they don't respond and continue to charge my account. A complete scam!

Stay away from Allstate Auto Insurance! Easy to buy - but you can not even cancel with 3 weeks cancelation notice! 1st 6 months rate was good, but 2nd - went up more than 2 times! I gave them Notice of termination - still got a letter with late charges and warning that they will report to Credit Bureaus! STAY AWAY!

Stay away from Allstate!!! They will take your last money, but God forbid you need their assistance. I cancelled my policy over the phone; yet, they explained I never did, and continued charging me for additional months without offering refund. Expensive, and quite frankly NOT WORTH IT!!!

I have had Nothing but horrible customer service from Allstate, the news keeps showing the drops in customer base due to unsatisfactory experiences and I know from personal experience that it is very accurate.

Allstate Insurance has incompetent agents. We were hit by a Allstate insured vehicle who happened to be a drunk driver over 3 months ago. And they are still dragging us along on payment to reimburse us on our vehicle. One particular Agent Cody ** that I was dealing with. Dragged us on and his incompetence has made this more difficult than it had to be. They just don't seem to care about people. With Allstate you are definitely not in good hands!

An Allstate insured pulled out in front of me on 10/18-21. It took months to settle the auto claim & to date I have not received my pain & suffering settlement. They keep telling me they are working on it. I signed the release of info forms in April, Almost 11 months ago. RIDICULOUS!!! What a greedy, worthless company!! BEWARE OF THEM!!!

Horrible customer service, won't return calls, wait for weeks to get status on auto damage claim in Columbia Falls, Mt. Agent Jeremy worst rep of any company we have ever interacted with. Been waiting a month now to resolve snow damage to roof and hood of my Jeep. They just ignore us. Going back to USAA...professionals.

Allstate is a large, greedy, insurance company who uses ugly tactics to make it difficult to get paid for a claim. An Allstate driver hit my car from behind while I was stopped at a red light. There are no other tricky details. They weren’t paying attention and ran into the back of my vehicle. A day later, my insurance company (Erie) called me and said that a claim was made by Allstate stating that I caused an accident with one of their drivers. I called Allstate, and the lady was quite rude. She said she called Erie because she was unable to contact me. I later found one missed call with no voicemails, and it was only a few minutes before my insurance company received the call from her.

Stay away from Allstate! They happily take your money but when it comes time for them to do their job, they are ghosts. I was in an accident over a month ago and have not heard from my agent once! When I dial the number for her office it just transfers me to the main hotline where I have to go through multiple automated prompts to get a human being on the line. What is the point in having an agent if you never get to talk to them! Working with my adjusters has been like pulling teeth, they never answer the phone and will rarely return my calls. I feel like I'm completely alone in trying to get my vehicle repaired. Needless to say, once this ordeal is finally over, I'm switching to another company.

Updated on 12/13/2022: I have a damage from an Allstate insured driver. The claim handling is horrible. Only standard letters and denials. They only accept estimates by their assigned companies. 2 weeks and nothing is clarified. Allstate - you are definitely not in good hands.

I've been with Allstate for about 6 months... My policy started at about $136.00... This policy went up about $29 more for an alleged trailer I owned.... A few days ago I tried to remove the "trailer" from the policy At least 3 months because I'm doing a conversion... That day I found out that my RV appeared in the policy as a trailer!!! This vehicle is a huge 1999 Van Hool Bus that weighs 25 tons... which for Allstate was a simple trailer pulled by a car. After much insistence, he was removed from the policy under the promise of returning the 5 months I paid as credit.

You have to fight for every penny with Allstate. In addition to that they hold your money once agreed upon. I am now without a car, without a rental (they asked me to turn it back in already) and no money for my total loss vehicle which they already picked up through vendor. You should have time to replace a total loss vehicle after you receive payout. Not with Allstate, it will be about 12 days carless by the time the money comes. Ridiculous, sad part is they always ask for my business but after being on this side of a claim with them they will never get it.

Of course you can't get a hold of a real person. Allstate screwed me out of $1000 when it was someone else’s fault. They are horrible to work with and would highly recommend you find someone else that will take the time to work with you instead of against you. HORRIBLE company. I am 65 and on Medicare, but they don’t care about anyone. I don’t ever write bad reviews but I can’t get any help from them so they don't even deserve 1 star.

Replacing a car is incredibly frustrating. On Fri I replaced a car on my policy. I never received the e-mail confirmation for this, but everything looked fine. On Sat I went to pick up my car. Called my agent to confirm my car is insured. After 2-3 min the auto answ. service couldn't take my call. Left a message; never got a called back. Called customer service who after a bit of searching confirmed my new car is insured. Drove the car home.

Well, I spent another hour or so on the phone again today with Allstate. My accident happened on August 30th and I was on the ball with reporting it right off to my insurance and the other driver's insurance, who has Allstate. Today is September 13th. My car is still sitting in my yard wrecked. Even though they have access to the police report from that day now, they STILL are looking for a statement from the other driver, whom they haven't been able to reach for 2 weeks. I was told I get to wait another week before I can even get a rental car... so 3 weeks with no car. Awesome. They have to validate "liability". It's Allstate's "policy" that they need both driver's statements, even though the police report clearly states she hit me when I was at a stop sign motionless... I guess if you're not the policyholder, they don't care.

I've had many auto insurance in my lifetime. Allstate claims policy is the worst. I've experienced. Unbelievable how they treat full coverage customers. Switching back to Mercury. Shocked! Unhappy!!

Do not work with Aaron. He is only about the sale and Mia informed me so not my comprehensive coverage has been dropped until I can get an appointment in October which was the earliest in my area because he did not inform me properly and told me someone would let me know where I could go to get the photos needed for the coverage. Wasn’t till I got and statement in the mail that I was notified that my coverage was dropped did I actually get information on where I could go for coverage. Had I known it was going to be all of this I would have bundled with Geico. However even though she couldn’t help too much due to the restrictions New York State has Nakima did he best to help fix the issue with finding me some other options that may not be super close but could get me in sooner so I can restore my coverage. She the only reason I haven’t canceled my whole policy and switched back to Geico!!!

I started my insurance policy with Allstate Insurance in NC because they gave me a cheaper rate than Progressive. My payments started around $170 per month my first six months. The next six months went up to around $200 per month. Then the payment went up to $236 per month, so I called the Allstate office in NC, I spoke with a guy since my representative wasn't available and asked him why does my policy amount keep going up, I didn't have tickets or anything on my licenses. He had the NERVE to say "INFLATION WENT UP". I have never heard anything like that from any insurance company I have ever dealt with. I let him know I would be seeking a new company since they increase payments from inflation, which seem as if they operate like a gas station, or grocery store.

Allstate 3 d's Deny, Defend, Delay. Accident May 2022, No inspection by the Adjuster, He created a false supplement, Declared car a Total Loss from false supplement, Used third party software for ACV and nope not talking about CCC one or colossus, refused and or omitted to adjust the vehicle options, Schedule unauthorized pick up of my vehicle without my release or consent. Adjuster do not have a License which is a requirement for the state that I live in. All this happen on the first phone conversation with the adjuster and the next 2 days after that, Too much to list here. Just agreed on settlement amount Aug 15 2022. Allstate still refuse to pay me unless I sign over my title, power of attorney, and release. Guess I will be back to let you guys how it went next week. #1 "Worst Insurance Company in America" not my words, The words from the American Association for Justice. **

I filed an auto claim with Allstate, my insurance carrier for several years, regarding a car incident involving my son who was covered under my insurance. There was a person claiming to be hurt and they sued my son and me. After several weeks, Allstate determined they would hire legal counsel to represent me, that I was covered at the time of the incident, and I met all the criteria to qualify for coverage. They retained an attorney for me and that attorney represented me for about two years until Allstate decided they no longer wanted to represent me, so they filed a lawsuit against me, suing me, so they could get out of their responsibility after they had made the careful determination to represent me.

Most dishonest, disorganized, disrespectful insurance company we have ever dealt with. Beware. They will do everything possible to avoid paying what they owe you, and will pass the buck endlessly until you burn out and simply switch companies. I imagine their stock has done quite well.

All state put me in the worst position ever... Never believe their agents nor take their work. All state overdraft my account. After I suspended my payment and changed the date they still charged my bank account and cause major overdraft fees. Not only that I had to miss my aunt's funeral due to Allstate not giving me my money back. It took 3 days before Karen from the resolution team called. She was rude and nasty. Overtalked me. Yelled at me. They then want me to call my bank. Have them send proof of my fees just to not return the fee for 5-7 days after. Allstate (Karen) never once apologized. Didn't have any empathy that I couldn't go to my mom sister funeral. I got paid and had to pay all the fees out my pay check causing me to be behind on other bills. Still haven't received any results or money.

I have been with Allstate for 30 years. My insurance went up $100 this past year. I called up the agent. They never called me back. I decided to get a quote elsewhere, it turns out to be $1,600 less a year than Allstate. I find this very troubling.

Allstate lazy, dumb employees Barbra **, Dominique ** Eliizabeth ** and Christine ** are the worst claim workers who continued to blame each other… Misplace, and lost claim information and didn’t submit my claim correctly and I had to file in court. I’m going back to the veteran insurance company USAA. Allstate is the worst insurance company ever. 2022.

So I switched from Geico to Allstate--which was a horrible mistake. I made an error and I was trying to correct the error. I reached out to Allstate via the app and chat, and was told one thing, but to my surprise I was greeted with a letter days later with a termination before I could even get my policy started. So not only was I given wrong information. I was later told that there was nothing they could do about being mislead online via chat. So here I am with a policy less than what I needed and paying more than I started--there was literally no benefit to leave the policy I had.

A very traditional insurance including service and attitude. I was involuntarily made customer of Allstate after a motorist missed my vehicle in the rearview mirror in a parking lot. Facing Allstates policy of “no third party involvement” precluded my own insurance from assisting and I had to face Allstate myself. Repair of my vehicle was easily assigned to a body shop but obtaining a rental car and getting reimbursed (which is unexpected) was intentionally made difficult. Several phone calls including the rental car location directly speaking to Allstate were needed to convince representatives to take responsibility for the claim. The “Rental Vehicle Guidelines” I received were useless when intending to rent a car for the rate that Allstate asserts is coordinated with rental car businesses. The effort to deceive customers with hopes to save money is VERY DISAPPOINTING to say the least.

AWFUL! Horrible! The Austin office is the worst! They have attempted to add my son to the policy even though he doesn't have a license or drive! They became very forceful, rude and threatening. To the point of telling me they would deduct the amount of money they wish from my bank, as the paperwork I signed to start with them allows them to charge for anything they wish. This is a very untrustworthy business!

Low premiums are great, but when I’ve exceeded 4 weeks to get my claim paid out and the claims department and total loss department doesn’t answer their phones or return calls low premiums don’t do me any good. As I’m still paying for something that’s not drivable and not in my possession. The only response I get is when my local agent calls the claims department on my behalf. 20 years ago this was a 48 hour turnaround. Now exceeding 4 weeks.

In January I got bill for 2 cars. My old car was a 2014. The new car 2021. The insurance was cheaper on the new car. Bill was over 700 for Six months. Sold old car. Got new bill from Allstate. It went from 350 every 6 month to over 500 every 6 months for a car that has more safety features than the old one had. Got rid of Allstate. Have another company offers me 421.00 per year better coverage. Years with the same company and that’s the way they treat you. To them it’s all about the money.

I was charged for 6 months of someone else's insurance, which I had not authorized. I called ALLSTATE to inform them of the problem, and to see if they could help resolve it. Customer service would not cooperate at all because my name was not on the insurance policy that stole my money. The money was charged fraudulently, and they refused to help. I cannot recommend ANY company that will not even TALK to me about money they took from me without my authorization.

Allstate a a scam. Please do not insure your car with them. If you ever have Allstate insurance then make sure you have a lawyer at hand because if you ever have claim they don’t pay, never return calls and are good at falsifying documents. Please do your research and never use Allstate. They are the worst insurance company.

Allstate Auto Insurance cost is about average but the service is way below average. The Claim department doesn't answer the auto accident report phone calls. The Auto damage adjuster doesn't show up after a week of delay. This is the highest auto insurance cost company but the lowest quality of service.

I switched to Allstate for cheaper rate offer provided from the Baltimore office with Alexis on 3/8. I provided my Debit card information for payment and received an email with payment confirmation and insurance information. On April 26th I received a notice from MVA my insurance was cancelled on 3/10. I called allstate and provided my policy number, got transferred to the local office in Baltimore and received the worse customer service ever. Alexis no longer works there and the man on the phone was very rude. I avoided arguing with him and stated I'll just write a review after I get assistance elsewhere.

I acquired a Mileswise policy in 9/21/2021. It was set to renew on 3/21/2022. I was contact at 9:05am by an Allstate rep concerning renewal. She asked why I did not receive renewal Docs and cards. I answered that I did not know why and that I had not received anything in the mail due to the fact I was enrolled in Mileswise program. She had me call a Milewise Rep for Allstate. At which time I was connected with Ms. ** in North Carolina. She stated that I needed to pay $174 for my renewal docs to auto populate in the apps so that the dates on the cards would be update. I gave her my card info and asked to make sure, and she checked with a supervisor. She said that it should update within 48 hours at the latest.

I was rear ended at high speed by one of their policyholders in December. Their driver was given a citation. My car was written off so I put in a claim with Allstate. I was given a name and number for an adjuster for my claim when I called her I never got through to a person, I left multiple voice mails which were never returned. I called customer service many times which every time I was asked to go through what happened at the accident and told someone would get back to me, nobody ever did. I finally had to go through my insurance as I needed a car. It took Allstate 6 weeks to admit fault. They never did contact me to see about injuries missed time off of work. I always have to call them. After this experience I would never use Allstate as my insurance company, terrible customer service.

This is the worse company. I was reared by an Allstate insured, who was issued a citation. The adjuster chopped my estimate down by 800.00 and told me I had to get the cheapest aftermarket parts. She or her supervisor has not returned my calls, when I call the representatives continue to put the call back in queue. I have never had an accident, my car was in Mint condition as I had just gotten a Carfax report from the Lincoln dealership who has performed all maintenance on my Lincoln. I had Excellent condition Ford parts but Allstate will not allow my vehicle to be repaired to the condition as it was prior to the accident. I had Authentic parts, not aftermarket. Customer service is horrible and unprofessional.

I have had their insurance for around a year and half. First it started out good, the price of the insurance was great, they had my car, motorcycle and house and the rates were great. I hit a Deer and that's where I started having issues. I put in my claim, they never called me, I had to call all the time just to find out what was going on and where my claim was at. They did pay off, again I had to find out by calling in instead of them calling me. I never heard from my agent during the entire time of my claim. They did pay me off Quickly and fairly for my car after I called in to find out what was happening, they had it solved a week prior to my call but did not pay until I called.

I do not recommend Allstate, I had an incident on January 7, the day of the snowfall, I filed the claim and Allstate does not want to pay, the adjuster that they assign the adjusters does not want to pay, the estimate was sent separately. Allstate requested a new estimate from workshop, I have been there for three weeks and the adjuster has not wanted to evaluate so as not to pay, but if one is days late if they are calling you to threaten you with the DMV to suspend the insurance, you think it is fair that Allstate be paid every month now at the time of an accident Allstate washes its hands notifying that the damage of the accident has not been evaluated when they already have all the estimated prices, I have been with Allstate for 10 years and I already realized that Allstate does not work. They only want to be paid their monthly payments and at the time of a claim call the claim department and they don't know how to answer you.

Supervisors are too good to speak to the customer. I talked to a rep that contacted a supervisor within 1 minute, the supervisor asked him to ask me questions instead of answering the call. Then I have to call back 5 times still no supervisor. Total of 5 calls and 2 hours still no one to help. This is a joke. We pay a lot of money to them clowns.

After preaching in the car for my son we called in to inform the insurance that this was a new car and it was assigned to our son and they added the car to the policy. But when he got into car accident they said he wasn't included in the policy but yet they took all my money and the car was added with no problem so we end up paying to fix our car out of our pocket. After that we just continue our policy with them as well as our resident home and our rental units.

After shopping around I found a policy that was 1/3 the cost (Literally 1/3 the cost) and cancelled. After canceling I was charged 30% of the yearly fee after only having insurance for 13 days. Total scam hidden in the fine print.

My car was rear ended on Sept 5, 2021. Called them but have not been able to fix my car. They give you so much running around and their sales people are very rude, Please do not get this insurance cause they will lure you with low payments and every month they increase. Run as far away as you can from this wretched company. Filled with people that do not have ethics and principles. Every time I talk to one of them I feel like am dealing with scammers.

I was involved in an accident, that was 100% the other driver's fault; who is insured by Allstate Insurance Co. I was told to rent a car, from Enterprise car rental. I had to give them, free reign of my credit card. Allstate should have paid Enterprise directly. Other people I know, had Allstate, pay Enterprise directly.

Was rear ended by an Allstate customer, police report and common sense says it was 100% their fault. Took me a month and a bunch of going back and forth with them before Allstate would even accept the claim. Kept trying to say they hadn't heard from their customer so they couldn't "verify" my claim. Yeah, her car was totaled, I'm sure she just forgot to call you.

I have been an Allstate member for 30 years. They have never done me wrong!! Claims, houses, cars, customer service… It’s all been excellent!!! Both my local agent and the global customer service agents have always been friendly, answered my questions and been so helpful!!!

Two occasions: first occasion was when Allstate didn’t want to finish my repairs on my veh when a deer jumped in front of. They waited their precious time and went over my 30 days on my rental and I just now knowing I owed a rental company. I asked several times can someone come out and do a full inspection and nothing happened. That virtual thing is not good. Allstate left me to still fix the remaining of my car and and rental I had.

Beware of James **. Agency Fountain Hills Az. The agent did not let me know that when I purchased a boat policy it would not be refundable if I moved and cancelled before term ended, although car and home policies are refundable. Amy said it was in the "Fine Print" of the policy. Typical of Allstate. Would recommend State Farm.

Rep did not have knowledge of insurance. I asked some very basic questions about my insurance. He did not know and continued to be put on hold 4 times in 15 min of conversation. I may be switching insurance. I need to have someone that has knowledge about the insurance they work for.

- Allstate customer from 1994 to 2005. - Full coverage. - We were stopped at a red light. - No sound, no warning -- an uninsured driver fell asleep on his way home from work, foot pressed on gas pedal, rear-ended us at minimum 65MPH. - Impact thrust our car 50 feet forward. If there were any traffic in the intersection at that moment, we would have been car-ponged and killed for sure. - My head whiplashed against the head rest so hard that it broke out and fell behind the seat. I blacked out from the concussion. My wife's whiplash was almost as bad. It's an absolutely miracle that our toddler was unharmed (save for seatbelt-burns). Thank God we only had 1 child at the time, because with the position we were hit, the other child would have been killed instantly.

Allstate says "you're in good hands." I called them for a quote for an auto policy tonight. I have a perfect driving record but did have claims last year. NONE of them were my fault. I pay about 1500.00 per year regularly. Allstate quoted me 5,100.00 for a year 520 per month for a basic Auto policy with their platinum plan. And I have NO surcharges on my record for over 25 years. STAY AWAY. THEIR PRICES ARE INSANE.

I filed a collision claim 5 days ago and no one contacted me yet. I was able to get the claim advisor's name and number after shooting a lot of emails and making a lot of calls. She (Olivia **) did not contact me at all. She is not available to be contacted. No one is listening. I seem to be talking with walls. It's frustrating and disappointing.

The windshield window cracked, and I was referred to a repair shop. After changing the windshield window four times, it still leaks. Allstate refuses to change the repair shop and thinks I should go to the same shop!! Despite several phone calls, they declined my request to talk to the supervisor.

I was able to get a deal online with the Idaho representative. I have paid and downloaded the app and the discount is exactly as sent to my mail. I will update the comment if anything changes again, or if the premium stays true to advertisement. Right now, my premium shows 'temporary for 60 days' but as soon as I verify that nothing changes, I will update everyone and increase the star rating based on their service.

The Allstate agency located is south Florida, Fuentes & Martinez Insurance Group, Inc the worst agency I have ever worked with in the 45+ years driving. They transfer me from dept. to dept. then back to the same dept. No help. Then give you a different number to call back to the same circle of depts. Issue never resolved! they just don't care! Corporate no difference. Trust me you won't be in Good Hands!

My dad has been using All-state since the 1980's when he purchased homes in Utah. And has all his vehicles covered by them. And after all the years he's been a loyal customer. They made a mistake on his auto policy. Back in March, he called allstate to ask them to remove his dodge caravan from the policy because it had engine problems. And he also asked them that same day to insure the Ford Freestar, which was in storage with comprehensive coverage, he requested them to bring it out from storage status and insure it with liability coverage to use as his replacement primary vehicle.

Oralia ** - Customer Service Representative Thomas ** - Duncanville 4/2/2021 Karen ** - Office Manager Oralia and this office staff are liars and lack integrity. I’d never refer anyone to them and cannot wait for my policy to expire. I pray that I can find a more reputable company that offers true services. It may require that I pay more but I’m not nor have I ever been fully covered due to this agency’s negligence. I find it appalling that this company can say that they’ve sent correspondence to me but lack the ability to produce it. They failed to action my policy as requested but placed fictitious notes instead. They do not record calls which benefits their negligence and lack of service. They do nothing to attempt to right their errors but attempt to persuade you to deepen your relationship with them. Who willfully does business with liars? That’s like joyfully playing with the devil, waiting to get burned. Save yourself from Allstate.

My vehicle was hit by another vehicle insured by Allstate in the parking lot. I submitted a claim to allstate, during the process, allstate asked me to provide them with two estimates from different body shop which I did, but unfortunately they paid me half what the estimates came up to. I am very disappointed at the outcome. I will not recommend allstate to anyone.

Filed a claim and provided all receipts. Claim dept tried to say that towing was not covered under my policy and just terminated the claim paying me nothing. Now it's been 4 months later and I went to file a complaint and was sent back into a 40 minute wait to start the complaint all over again. Now fighting with managers to get what is owed to me. Simply put, if you have a claim you will most likely be very disappointed with level of professionalism and won't get your money. GO SOMEWHERE ELSE TO OBTAIN reliable insurance. (FYI, my friend sells ALLSTATE insurance and he said everyone is almost always pissed off when they get the run around)...Just hope it doesn't happen to you!

I received a letter from Allstate Drivewise Program that starting 08/11/2021 they will apply my points to my Auto instead applying points to the Reward payout. There has always been options to use points for Auto policy credit, mail a check or apply to the Reward account to redeem on items. I do not need assistance with my Auto Policy premiums and points were earned to use on gift cards and/or merchandise. I called Allstate Drivewise and was told they were mainstreaming to one options which is crazy. My question would be... are they removing all rewards that the customer can use/redeem their points for? On the Drivewise website there is no mention of the changes for the customer to see.

DO NOT BUY ALLSTATE. This used to be my agent office - for 23 YEARS. I'm a physician, and during the pandemic I sold my house (also Allstate policy - so they knew I sold it) and took a job with the Military. So, relocating physician during the pandemic, working for the Military. I sold my house in April and was moving. I made a car payment also in April, but made the next payment in July since I had my mail on hold trying to find a house to buy (none in Syracuse unless you had loads of cash). Allstate CANCELED my policy in JUNE with my last payment in APRIL, after 23 years. AND THEY WOULD NOT REINSTATE IT, and this office RETURNED MY PAYMENT from July (which I have yet to receive).

There have been a few shining stars throughout this process that have restored some of my faith in the company. These people have been found through my persistence and constant calling. Thank you to Crystal and Thelma for all they have done and continue to do. Again, though, the vast majority of this process has been awful for my state of being.

I work for a well known law firm in the Midwest area. I have seen how Allstate's customer service it's been deteriorating reaching the lowest level over the last years. They take too long to even evaluate the damages of a vehicle to determine if is repairable or a total loss. This process would usually take just a few days while Allstate could easily take several weeks. If the vehicle is determined to be a total loss the process is even worse! They have a service number for the total loss cases and sadly the lack of basic insurance concepts on many of the representatives is impressive.

This is the worst insurance company I've ever dealt with. My car was hit April 18. They didn't respond to the auto repair center to BEGIN repairs until May 19. And then didn't send me the reimbursement check for my rental until June 21. That is entirely too long to take for any of those steps, and there was no communication, no explanation as to why it was taking so long. I would call, leave messages, and get nothing back. Because they were so tardy, I had to keep extending my rental contract out week after week until the bill totaled nearly $4000 (which I had to pay out of pocket because their company doesn't contract with rental agencies, instead they reimburse you which is foolish because not everyone has the necessary funds for costs like that up front) but then learned they were only going to pay a little over $1800, less than half of the reimbursement!

About two years ago we had Allstate try to auto add someone to our automobile policy. This was someone we didn't even know, and despite whatever Texas database they pulled the information from this individual did not live with us. Allstate put the burden of proof and getting it so this person would not be added on us, which is ridiculous. The hoops we had to jump through were insane, and at a very difficult time for our family. It is bad, money grabbing corporate policies that were cited that were used to attempt to justify this. Who I have on my insurance and who I am paying for or not paying for is my business and my business alone, not Allstate's.

I was trying to get a quote for a homeowners and auto insurance bundle to replace my expiring bundle. Allstate without my authorization, removed funds from my mortgage company escrow account to pay for a yearly policy and they actually requested more money than was even on the quote. I never signed any documents and I never received an email even stating what the policy covered other than the conversation with a moronic agent. They also remove money from my checking account for my auto policy without so much as a signed document.

I started shopping around for auto insurance as I was paying almost 350 MONTH to State Farm with very little coverage or options. Allstate provided on paper a much better coverage plan with some really good options for a much cheaper price. HOWEVER! After switching, I had to make an adjustment to my plan. It was impossible to get anyone on the phone. It was either talk with a machine, or go straight to voice mail. There was no other way for me to talk to anyone. I left several voice messages over the course of a couple of hours to get the adjustment made. I gave up. Fast forward 24 hours later and someone calls me. I pretty much told them I'm going to look for a new insurance company. If this had been something serious that level of customer service is not the kind of stress I would want at that time. You are clearly NOT in good hand, with All Fake.

I was involved in a flood almost 7 months ago and I am still waiting for Allstate to honor a claim that has been passed around to at least 5 adjusters with no satisfaction as of yet. I was sent to an allstate recommended repair shop that did not handle my case as they should have from the time I took my vehicle in. After not being satisfied there I was told that I could take my vehicle to a shop of my choice which I did but was told that they would not honor the shop's supplement due to rust which was not the case for my problem.

Problem was caused by Farmers, not Allstate.

I have a claim with them and every time I deal with them it's painful. They might be cheaper in the first year or whatever but the premiums will rise fast and the stress and HORRIBLE CUSTOMER SERVICE is not worth it. Here are just 2 examples: Had a claim for our car. Hit a deer. It took months to settle. A lot of passing the buck and no one answering our calls. The "preferred" body shop was beyond terrible. It took us threatening lawyers and taking legal action for them to finally move our car to a good shop and get it repaired. Stress, headache and terrible customer service.