Allstate Car Insurance Reviews

Rental Car Insurance allotment - $20 a day - (now that's living it up) Rental car per day $85 We currently have 5 cars, 1 motorcycle, 3 houses and 1 boat, 1 apartment all covered by All State-We have had insurance with this company for over 20 years yet, I am still waiting for the adjuster to tell us what we are getting back and when a check will be sent to us... Priceless but even more pathetic - this doesn't even tell half of what has happened to me in the last two weeks due to this company incompetience.

Ms. Thomas decided comparative negligence applies as she feels my son was speeding. There is no evidence of speeding and she has no expert report to prove her theory. She was going off the damage to her insureds vehicle, a 22 year old vehicle. She then found my son failed to recognize the danger of other vehicles, untimely evasive action, inattentive, all bogas allegations. I was then offered 70%. By the way, the adverse driver was cited on the police report for failure to yield the right of way. My son had photos of the accident scene. Clerly, this was a 100% case. I refused the offer.

My car was totaled. I was seeking $4182.25 at 100%. I did not dispute Allstates total loss evaluation. I filed a small claim action against the adverse driver and appeared in court 5/19/08. The attorney for Allstate offered 80%, in which I refused. The MVA occued 3/21/08 I was already in court, I was going for it. Since My husban was the registered owner of the car, only he and my son were allowed to testify, I attempted to get in since I had been dealing with Allstate, but the attorney objected and the judge granted it.

My husban, agreeded to settle for the 80% which was now off the table. So it was settled for 70% with the judge stating, its a good settlement, left hand turn cases are never settled for 100%. We never got to presnt our case. I'm angry at Allstate for their unfair claims handling....

My agent,Sean,Waterbury,CT told me on April 29 and 30 that complete information was given to claims dept. and that an appointment would be set by adjustor with body shop for inspection within a couple of days. However,72 hrs later adjustor (? Mike) claimed he was unaware of location of car and so could not schedule appointment until after he spoke with me on Friday May 2.However, several hours before his coverstion with me that same date, the adjustor took a lengthy statement from my daughter, the driver, and never asked for the location of the car.

The appointment was then scheduled for Thursday May 7,another 6 days later, not satisfactory to me, and I insisted that he must set an earlier date. At that point I notified my agent who also called on my behalf and requested an earlier inspection date. Not only did that appointment not occur,I was told by my agent that an adjustor was sent out on Wed. May 7 (untrue). Then I was told by the adjustor Jessica on Thurs. May 8 that it had been inspected (also untrue) and that a check would be issued for the repairs.

However, later that day the auto body shop called me to report that the car had not yet been inspected,so I called the adjustor back and she told me that I misunderstood her and that the inspection was scheduled for Friday May9(10 days after the accident).I asked to speak with a manager to make a complaint and I was refused.She repeatedly refused me access to a manager at which point I became quite angry, and she finally put me on hold to try to locate one. A manager never came to the phone so after 10 min I called back and still was unable to speak to the manager, as I was told she was present but unavailable in conference. I called my agent to report this and he blamed the body shop. Why? They've been waiting for an inspection, and the adjustors haven't been there yet for their lack of appointment time as they say.

Rental car fees for first week totaling $184 plus fuel $38 when surrendered. Inconvenience and aggravation with phone calls of repeated untruths. POOR CUSTOMER SERVICE!

having to come up with new insurance and having a cancellatons on my insurance record which i did'nt have at all .Plus messing with credit record and the cost of comming up with the fee to start all over again The stress of dealing with these people is all over whelming.

I was injured in the accident, and my truck sustained about $3k in damages along with about $3500 in diminished value, because it was brand new with only about 1700 miles on the it when she hit me. I have also racked up about $10k in medical expenses, have been the chiropractor at least 22 times, had X-rays, and an MRI, and have been through 8 sessions of Physical Therapy.

Therefore, my son is two hours away from home at college with one of our vehicles because Allstate will not approve one and we are stuck with sharing a vehicle between my husband and myself.

So since I didn't sign or request the coverage I thought that it was never enforced. Then in April 17, 2008 I received a phone call from Eva Huerta. She was very rude she said that I had to pay for this policy. I don't think I have to pay for this policy because I never requested it. I only asked for a quote. She said she was not going to become rich from my dumb little bussiness. I don't think this person is at all professional due to the way she spoke to me over the phone and also for enforceing a policy which was never aske for or signed for.

The damages I don't know of yet. I don't don't want them to ruin my credit for something I never asked for.

I've been offered a pitiful settlement and I owe the massuese close to $1500. After the Med-Pay ran out, I continued to pay to see the osteopath as my neck still hurt and I was still having major problems sleeping. I am totally frustrated at the computer-like insurance response. What are we paying for if these people are unwilling to pay out?

We feel that because we made a claim when my diamond rings were stolen, they decided to cancel us. Our loss was over $8000.00 and we were only given $4000.00, which did not cover full replacement cost of our loss and we still ended up having to pay another $4000.00 to replace the two rings that were stolen. They have contacted our mortgage company telling them we won't be insured as of April. We do not understand the cancellation because we never lied about our business. Knowing we had a business, they still insured us. How do we fight this?

We may potentially end up paying double for more insurance. My husband and I survive on social security disability and try to make ends meet by having our business that helps pay the insurance and our taxes which doubled this year. They are damaging us financially.

This is simply ridiculous! First they were beating about the bush, and then they refused to compensate. This is causing trouble to commute to work and other necessities, in spite of all the mental stress!

My car has no radiator anymore; it was smashed--all the front end was smashed, also the rear of my car and bumper, including everything that was inside. I had a computer and a high end stereo with speakers and all kinds of tools and forms. The tow truck driver said when he drove the car up the lift that the power steering seemed damaged, too, so it sounds bad.

We've never missed a payment, had no tickets, no wrecks, nothing on our record. Needless to say, I switched to Geico and saved that 100% that he raised our premium to. I don't know how someone could do this to a customer that had been with them for so many years; but oh well. I'll now tell everyone I talk to, what Allstate did to me.

We drove without insurance until I got it switched over. It also caused me to have to leave work several times to get it taken care of.

The door is banged in and outside rear view mirror torn off.

I actually feel violated. A rate increase of this magnitude is reprehensible. It is an absolute crime, one of which Allstate without accountability has perpetrated upon a unsuspecting victim, me. Naive, maybe, but I would have never expected to be treated with such disrespect and indifference. I am currently exploring all of my insurance options, and you can be certain, I would never recommend Allstate Insurance to anyone.

I was unable to work for several days due to the excruciating back pain and the medication that the doctor prescribed. My car was damaged, and on top of that, the claims adjuster was so hostile and threatening towards me, that the added stress actually aggravated my back injury.

On January 26, 2008, I get stopped on a military installation and the police officer asked me why I was driving when my tags and my license were suspended indefinitely. That was great news! So, my car was towed for $75, my husband had to take off from his job to pick my daughter and me up. I could not accomplish my schedule, I could not vote in the primary in SC, but I was lucky I did not got arrested. I called, with the police officer present and my insurance card in hand, AllState and they stated, yes we send it in October 2007 but we will send it again. And someone from the Corporate Office will call me. So, I called today, January 28, 2008 the SC DMV at 8:34, they had not received it again. So, I called AllState back and started getting rude, yelling at them for not doing their job-they pulled the old office trick, I can't hear you, so I called an AllState Office in town after someone gave me that number. The lady, Stephanie was helpful or at least tried to help and filed the FR 4 form with the DMV. All this anguish, trouble etc. could have been avoided if AllState would have done, what all other insurances did so far with their customers: file the Electronic Registration with the DMV right away. Insurances are fast filing a form to tell DMV you have no insurance when you cancel but they are incompetent to do it the other way around: when you sign up, they need to file this proof of insurance electronically. I do not have access to this system to do that myself. A warning to all South Carolina AllState customers: Check with the SC DMV if AllState did their job.

a) I could not vote in the South Carolina primary on January 26, 2008 b) I had to pay $75.00 for towing my car, $6 for my replaced license tags and $25 for my driver's license, totally $106 in damages, besides the stress and anguish. c) I got fussed at by police- luckily not arrested d) got a migraine based on that e) missed a day at work, had to get a substitute f) spent immense time on phone to get things done g) felt like got the run-around and have to babysit incompetent employees who can barely read and write.

Finally, Barb Labanco told me my claim has been transferred out of her office and is now with Barb Mandelson in their Barrington, IL, office. Barb Lambanco promised she would personally contact Barb Mandelson and get back to me on that business day. The next day I called the Barrington office and found Barb Mandelson was out of the office for the next week--and no phone call from Barb Lambanco. They tell me that they haven't determined liability yet! (I was legally parked, and their driver hit my car.) All I want is a reasonable check to purchase a vehicle and for Allstate to cover my rental costs. I have explained to Allstate this many times to their voicemail vortex, but this simple matter is still not resolved.

But most disappointing was the way Allstate is threatening me now. My 17 1/2 year old rear-ended a senior citizen who dropped her phone while driving and stopped in the middle lane on green light to pick it up. Her damages were estimated at $530. Allstate didn't even want to talk to me. My car was the 2nd vehicle and a teenager driving behind the wheel. This is all that mattered to them. They double my insurance; took discounts away and gave me accident penalty. For next 3 years they would make $4500 profit..... The fact that the 1st driver's 3-year old vehicle had obvious signs of reckless driving.... Who cares? This is Florida: it is senior citizen state. I filed a complaint about this outrageous increase. A woman called me and spent 20 mins. on the phone to tell me that she can't do anything--just rules and regulations. And she told me all about the statistics...as if the years I did trauma nursing I didn't know anything about car accidents and who can cause them.

I never got the answer why they increased my premium by 40%--which is the maximum and corresponds to a serious car accident with car that needs to be totaled. Such a rip off. So parents who have Allstate already, have a proactive agent to keep you informed about all new plans and discounts. Make sure you stay abreast and read, read everything and don't trust completely your agency. Don't forget that their paychecks come from Allstate.

How can I describe the economic damages - everyone who is a single parent can figure it out.... Emotional disappointment- huge... Working nights as a ICU nurse, staying up during days to argue with Allstate....Can someone do the math and tell my how much overtime I have to pick up so I can earn for them the$4500 profit.....

Now I'm responsible for paying a deductible for an accident that I CLEARLY did not cause. Limited on everything I do, as I don't have a car I can depend on!

My wife lost her full time employment because it required daily car use. The Company let her keep working to get a basis commission only and her salary was terminated, because the job require lot of traveling (it represent $ 18,000.00 losses in salary). We need to paid the deductible in the accident that wasn't our fault($500.00). We need to paid an inspection to Dell Volvo, to determine what must be left to be done, after the car was considered repaired by Allstate (it cost us $485.00). The accident and the troubles related with it, misbalanced my psychological life and doesn't let me sleep well till the point that I needed to visit a doctor specialized in those matters (it costs me $ 150.00) Stress has become part of our life in a way that we never felt before with no money to pay usual things, no vacation this year, driving a car that we are sure is going to fail any time. My job production is down due to physical pains treatments and visits to the Physicians ($25,000.00). The family was forced to acquire a second financed car, after rental time was gone (as we can't afford to rent a car by ourself, or assume another high monthly payment, we need to use our vacation budget of $5,000.00 to apply a downpayment to buy the substitute car; in the mean time, that the Volvo will be repaired).

Bruised lungs and constricted movement, loss of employment due to lack of transportation. Unable to drive my children to doctor when sick, or buy food for them.

I am sure if a claim would have been submitted to Allstate after 9/5/07 (the cancellation date), they would have said, because they hadn't received payment the claim could not be covered. I further told her they needed to correct their error and that this amount was not going to be paid. Can you please help us? From what I am reading on the internet Allstate's business practices are often incorrect. I assume that a great deal of the time they get away with this.

I am not in good health and this is just adding to my problems.

Our agent called us last time and indicated Allstate had canceled our insurance several weeks before as they didn't receive a payment. Just as before the payment had been made several weeks before.

They suggested an automated payment, but we did this with her last car loan and last Christmas the company withdrew two $400 payments in two days. We had a very bleak Christmas and they said "whoops".

I was not prepared to pay anything and financially it has caused me a hardship.

Allstate advertised for years, on national television networks, how they go out of their way to help their clients. Well it wasn't that way for me! I had a situation where I required their assistance in a legal matter and have been trying to get this resolved for years!

When I asked for their assistance they refuse to help me. My lawyer and I were on the phone with the Allstate staff and they did not help. The employees involved should lose their jobs for how they treated me.

When I checked my ratings I found my credit to be in the very good range, with no late or missed payments and all credit paid off early. My credit score was 840 (labled very good). This reporting period covered 23 years. I have two children on my policies and this affected them the most. My children have the good student discount as well.

I am single and struggling to pay all the increases in food, gas, ultilities and now Allstate. It may not seem like much to most people, but its alot to me. I have not had any accidents or tickets for them to do this to me.

Their customer service is very rude and I am angry and dissapointed .

The police came, and their report clearly states that the other car had a yield sign. Somehow his insurance company (Allstate) came to the conclusion that 15% of this accident was my fault. I disagree completely with their decision, but apparently I have no recourse to dispute this. I made several attempts to rectify this matter on my own, both over the phone and in writing, but I was not successful.

I was surprised that there are apparently no mediation services available to consumers who disagree with an insurance company's decision. Allstate keeps telling me that they have made their decision, and that my only recourse is small claims court. I have started those proceedings, but this whole situation has left me feeling incredibly powerless and frustrated. I feel like I am being taken advantage of, and I can't seem to find the proper authority to complain to.

The dollar amount that I am disputing is insignificant, and I realize that. It is the principle of the matter that I am concerned about. It seems like insurance companies have the right to arbitrarily come up with any settlement they want, secure in the knowledge that most people aren't going to bother to go through what I have been dealing with for the past couple of months. I have found the entire situation extremely frustrating and annoying, and I would appreciate any help you could give me.

They have paid me $603.24 (I have not cashed this check). It will be an additional $106.46 to repair my car, and they had originally approved $40.00 towards two days of a rental car, but that money was not included in the check they sent. I have now also paid a $25.00 fee for Small Claims Court. Of course this doesn't include the multitudes of phone calls, letters and time that I have invested in this situation. I have also paid out of pocket for some of the repairs that couldn't wait, but I can't reimburse myself, because they wrote "final settlement" on the check, and I'm afraid I'll lose any future rights if I cash it.

You have summed up the situation perfectly in your report and you are absolutely right in going to Small Claims Court. It really is your only realistic option at this point.

Follow-up:

I thought you would be interested in hearing how it all turned out. Shortly after I filed a complaint in Small Claims Court, I received a call from Allstate's attorney. She informed me that I was not allowed to sue Allstate, as I had "no established relationship with them". I was advised by their attorney to try to get the money from the man who hit me (how's that for Allstate standing up for their customers?)

I did not want to go after this man; isn't that why the guy bought insurance? Their lawyer insisted that she was just trying to give me good advice - I could pursue the claim against them, but she assured me that the judge "would throw the case out".

For me, it was the principal of the thing, not the actual money, so I told her I intended to pursue this to the end just to make my point. I must admit that by this time I was getting fairly nasty with her; the entire thing had started to become somewhat ludicrous! At any rate, I hung up on her.

Therefore, I was surprised and amused to hear from the original woman who processed my claim THE VERY NEXT MORNING. She was all sweetness and politeness for this call. She informed me that they had looked into the case again (how many times had I asked them to do that?) and found that I "had been telling the truth all along". She actually said those words to me!!

So, it took a long time, and nearly drove me bonkers, but I got my $100 out of those unscrupulous folks! As a side note, I had a small accident this winter that was handled by my own insurance company, Champlain Casualty. I had never put in a claim with them before, so I braced myself for the same shabby treatment I got from Allstate, as I assumed this was an industry standard.

I am pleased to report that Champlain Casualty's handling of my claim was more than excellent. They arranged a rental car, talked to the body shop, and had enough respect for me to actually listen to what I was saying instead of assuming that I was lying. It's nice to know that there are reputable companies out there. I was extremely upset about this for months. I have a great feeling of satisfaction now, and I'm glad I stuck it out!

Small Claims Court is a great weapon, all right. As Amy learned, most cases settle long before they go to trial if the plaintiff has a good case and looks determined.