Allstate Car Insurance Reviews

I gave it 1 star because its's the lowest option and that's still too much much!! Allstate DOES NOT PAY their claims.. I was hit by one of their policyholders and they bullied me the whole time I spoke to them and sent a letter saying there was no proof that their policyholder was responsible, so they denied the claim. I did not call the police when it happened, but even people with police records have been denied. The own policyholder told me his car had issues stopping sometimes and that was the reason he rarely drove it. He gave me his insurance card and a pic of his driver's license ALLSTATE IS NOT PROFESSIONAL AT ALL!!! BEWARE.. Get a lawyer, that's my advice to anyone that gets hit by an Allstate policyholder.

I have been with the Allstate company for over 15 years now without any claims, both home and auto. Over the Holiday we got into an accident. I was told by my claim contact person that we can take our vehicle anywhere to get it repaired. Now, after the vehicle is finally repaired Allstate refused to satisfy the repair cost, because the shop we chose, their labor rate is more expensive than the shops they normally do business with. Now, we left with $800.00 out of pocket. This was unacceptable! Allstate just want to take your hard earn money, but will not stand by you when you need them. Stay away from this company.

Horrible insurance company. Would not pay their claims, even if accident report shows their insured being at fault. 0 stars. Don't ever get insured with this company. It's not a first claim is handled like that. They don't pay their claims.

My brand new car was rear ended by a gentleman who did not have the ability to stop his car due to his impairments with Parkinson's disease. Allstate requested substantiated market data regarding diminution in value on the vehicle. This was accomplished via two creditable sources. In spite of evidence for the loss amount, Allstate stated "our compromise offer of $2000 is firm, no further offers of settlement will be voluntarily forthcoming." Their offer is less than half of the proven loss value. I required physical therapy which Allstate paid all but $174.92.

Allstate client rear ended my daughter and totaled the nice little older ranger I bought 14 weeks earlier, took 9 days to even hear back from them, sent an adjuster over unannounced when nobody was around, never offered a rental car, and then had a “total loss rep” call me and tell me they were gonna only pay about $1300 less than what I just paid for, and if I didn’t like it take it up with my insurance company. Between CCC One and the total loss dept they should be investigated for the criminals they are. I intend to pursue this matter as far as I need to, up to them, it’s a matter of principle not money now.

We canceled our policy on Dec.17,2019. On December 31, 2019 Allstate took almost $800 out of our account after a document was posted on our online account that our EZP Payment for the billing period was suspended. I have proof of the documents. They took almost the entire paycheck without permission and rent is due. Who does that? So Called them and said they need written documentation for dispute and it would have to be investigated after being reviewed and could take 10 business days. WTH!!! You’re wrong ALLSTATE!!! Not in good hands! So keep away!

About three weeks ago I hit a deer. I called the insurance company to get things going. After a week me or the body shop hadn’t heard from them. After talking to my agent they called. Several days later someone came to see the car. Still haven’t seen or heard from Allstate. They aren’t what they advertise on tv. They take your money but are slow to give you service. Still waiting on something from Allstate. Even the auto body shop is waiting to get started but haven’t heard back from them yet.

I started with as minimal coverage as possible, only what was required by my state. This price was decent for me. Over time, the rates gradually increased with each 6 month renewal, without me even changing the policy at all. Finally a few days ago, after my rates sneakily reached $20/month more than when I had started, I cancelled the policy and got a new policy from a company with a better deductible and back down $20/month. I had sent an e-mail with the notice to cancel the Allstate policy on the 13th, and then a few minutes later I got a response e-mail stating that my policy was cancelled, effective on the 13th. Good! Until they sent me a bill stating that I still owe an extra day of coverage and that my policy had been cancelled on the 14th! Guess they had to get me one last little bit for one last time. I definitely would not recommend Allstate to anyone. Not for any reason.

The claims adjuster, Summer ** did not call once, e-mail, text or send me any information regarding my claim. I was told to get the work done, but once it was complete the claim was denied. The claims adjuster finally responded to my email and she said the other driver and I are are saying word against word. If that was the case then the claim should have been closed when I filed it, because that is clearly stated in the police report that I submitted. The other driver said in front of the officer she did not know what happened. So how is that word against word, it's more like I know what happened and I told the officer and the other person was distracted. The other person hit my car and I should not have to pay for her error. This person show no professional and zero customer service.

On Sept 16, 2019, I got hit by an Allstate insured when they illegally parked next to me moving into their new apartment. They were there for hours damaging my entire right side because they opened their doors while unloading babies, kids, furnishings, household goods, etc. I have home security pictures, signing sheet for visitor parking, police report and pictures of their vehicle license plates. I called Allstate, they said take it to my repair shop. After sending in claim, they said, they would not guarantee the work, since it's not one of their shops. Then they sent a contract photographer Nov 7. Nov 8 they denied my claim, saying they could not get a hold of the insured. Then they said they needed proof other than police report. I scheduled with one of their Hawaii contracted shops. The claim was sent in and I got emails saying let's get you back on the road. The repair shop scheduled me.

When I first got into an accident with one of Allstate's insured drivers, the claims representative whom I spoke with, Eric **, was cordial at first; however, when it actually came to handling who was at-fault, split it up saying 60/40. 60% was the other driver's fault while 40% was mine. This made no sense since it was an obvious accident that was 100% caused by the other driver. Upon disagreeing with Eric and telling him over and over again that it was the other driver's fault, Eric just said the only recourse was arbitration. Not wanting to waste the time, money, and effort going to small-claims court I settled with the money. On top of that, I needed my car repaired immediately. Here is where Eric **'s awful service came in.

When I started my policy, Allstate didn't tell me about the penalty when I cancel it mid-time. I cancelled it when the policy is active and they have charged a lot of hidden fees, penalties. I received a very small refund amount of my unused premium compared to what I have paid during the start of the policy. Very frustrating.

Had an accident, called Allstate to report it, Allstate forwarded the call to the agency, reported the accident to the agency rep, rep claimed it was now taken care of, but rep never entered accident report into the system. The adjuster then found it "odd" I didn't report the accident. Allstate eventually found me at fault for the accident - my car was stationary at a stop sign when someone else hit it. Adam was never available to talk about the issue. After I fired his agency and posted negative reviews, Adam suddenly had time to email, call. Now wherever I write a review, Adam claims I harassed him, and writes that I shouldn't have accidents. Not much a driver can do when not moving to avoid someone else hitting the stationary car. This agent is no good, and overall Allstate is the Bad Hands People.

I was involved in a fender bender caused by another driver. I have been trying to reach my adjuster to get a status update but have not received a callback in over a week. I then proceeded to get his supervisors number and call him with my complaint..he too has not responded. Don't lecture me on how busy adjusters are or that stalling is a common tactic because this isn't the first time this has happened in all my years as an Allstate customer. I literally just need one call with a quick update but I can't even get that. I'm fed up and now have decided to leave a review. My time is just as valuable as anyone else.

I thought I had set up a conventional policy for our two vehicles. Was set up with Milewise instead. Would never have set this up as neither my husband nor myself would ever add a device to our vehicles that tracks anything. They supposedly sent 2 devices out and then charged us out the wazzoo for not having them installed. We never got them. Plus I told our agent we never wanted them to begin with. Not happy at all. Feel cheated and scammed. We have already paid a small fortune since October and have nothing to show for it but the hassle we have been put through.

From experience. Do not submit your claim with quick photo unless it is a very simple claim. I sent in 12 pictures with close up of the damage. I got back an estimate that just so laughable. It was quite clear they did not even look at the 12 photos. They did not replace the broken items and were replacing items that were not broken. It was so low ball that I did not even want to take that estimate to the shop. I called them up and got a lot of grief and attitude from the customer rep who said the shop can negotiate the change. I insisted they send out an appraiser and the rep refused. I asked to talk to the supervisor. After a few minutes she came back and then offer the adjuster to come out but used some technical lingo so she would not have to use the word adjuster. Still resolving this but the net is Do Not use the Quick photo.

So I called in a Hail Claim on my home and 2 auto claims Hail Damage. Happened Oct 20 and still don't have a check. Had put on my cc the repairs bill. Sucks Allstate ...Allstate Inspector came out to my home in Weatherford Texas and everyone on block already has a new roof but they tried come out lowball my estimate. Put a check in my mailbox. I Rejected it, sent it back Certified and it's Nov 25 and still no check for repairs! Ludicrous...Don't go with Allstate. Bad move.

My car was hit while parked. My insurance was Allstate. From the time of the first phone call, they made mistakes on everything. Gave incorrect contact information to rental car company. I never received email notifications that there were new documents in my online account. The agent did nothing to help. Their adjuster came up with a ridiculously low estimate, missed damage & lied about it. (Body shop techs saw him take photos of damage he said did not exist). After 6 months with this company, the rates skyrocketed. They did nothing to protect or help me get my car repaired. I canceled the claim & went through the other party's insurance & all was resolved. I canceled my policy. Horrible experience.

I paid for roadside assistance for months and the first time I tried to use it I never got a tow truck. After being told Allstate could not get me a tow truck an hour later, I was asked to get my own tow truck. At the time I had no way to pay for the service. I thought that the reason I had roadside assistance was so I’d never be stranded. Well, it was 20 degrees and stranded is exactly what happened. The next morning I was forced to repair my vehicle in UNO’s Pizzeria parking lot. Allstate could provide no answer as to why this happened. In the end, Allstate only pays $125 for tow and if you don’t have balance you are out of luck. I thought I was paying for roadside assistance to prevent being stranded and that’s exactly what Allstate leads you to believe while they sell the service. (Or lack of service.)

I had Allstate for about twenty years and had no problems with them but now get a letter saying that they're going add a register driver lives in you house. Is not in the policy and one month later they add into our policy and increase our rates and we called them that the person does not live here anymore but nothing gets done and to cancel Allstate they wanted proof from another company and that the boiling point why the hell do I have keep your insurance until I get another insurance. Most insurance just cancel and do not ask questions, Allstate are annoying and demand proof and that I really do not recommend. I just switch to State Farm and they made me happy.

I moved from MA to CA, and rather than transfer my existing policy balance to my new policy, Allstate charged me for 6 months on a new policy, then failed to cancel my old policy. Once they finally cancelled my MA policy, it took over a month for a $412 refund to be issued on the 6-months of insurance I had already paid in MA... that I was no longer using. I was assured for that month while I waited for the refund that my refund would be issued as a check, as the credit card I had initially paid the premiums on was no longer active. I was told that Allstate no longer even had the credit card on file, so the refund would absolutely be issued as a check. Get the refund on 11/12...onto the deactivated credit card. I'm now being told that Allstate does not have the ability to issue refunds to anything except the original payment method, meaning that other customer service representatives told me incorrect information for over a month. In summary:

With no prior experience with Allstate, I was recently rear ended by an Allstate customer driving illegally. Allstate’s estimate for the repair was ridiculously low, relying on very used parts. I accepted as I rely on my car for work, and my back up cameras perform so poorly now. I never pursued medical treatment despite a significant back sprain. But most laughable of all, having been without my car for a week, they offered rental car reimbursement of 18/day for 2 days. Someone tell me where you can rent a car in Chicago (or anywhere) for 18/day. I will never be an Allstate customer, and hope I am never again hit by another Allstate customer.

Signed up with one agent, received a call from another agent. Found out the agent we had signed up with had gone out of business and the new agent would not honor the contact. Also we had replaced our roof and had paid out of our own pockets to upgrade the shingles. Allstate said they wouldn't cover the upgraded shingles. As I said worst experience we had even had.

I have been with the company for a few years now with no claims. Over the summer I was a victim of a robbery. Then today without any notice due to me being a victim my rates skyrocket 1200.00 a year! This was unacceptable! Found the same if not better coverage through Liberty Mutual. Was not happy with the lady I spoke with. She acted like it was no big deal.

I had switched my auto insurance from one car to a different car for quite some time (over a year) when i noticed my premiums went way up. I discovered that Allstate went ahead and put my old vehicle back on my account. Then caused my bank account to overdraw. I had to fight with them to get them to remove it then they told me they don't give refunds! I had to fight tooth and nail even with corporate to get my money back. Now they have charged my account even though they received cancellation notice.

I chose to add additional coverage just in case an underinsured driver hit me or my passengers. This is something extra I pay for. I was in an accident, the other driver was cited on scene as it was clearly their fault. I've never put in a claim before this. Due to my serious injuries I will never be able to do my job again, I have no other training, and at my age...very hard to learn a new trade. When putting in a claim since the other driver had the bare minimum, Allstate cheaped out...they don't wanna pay, they are offering a tiny amount of money. After paying for this extra ins all this time, never putting in a claim, I'm pissed at how they treat me. I paid the premiums for this just in case. But in reality it was a waste of money. I don't trust them anymore, and will be looking around when my policy is up.

Lure you in with a low monthly rate and Increase every month, and when you switch to another company Threaten to send you to a Collection Agency, Destroy your Credit, Steal money out of your Bank Account, after you go to Another Company, Stay far Away from these Scammers.. The Jig is Up, If More People Complain, The More Customers they Lose, That's Called Karma, & Deserve to be Sued & Put out of Business, Where all Scammers Belong.

I spoke with Carrie **. regarding a quote for my new car. She took my call over the weekend and went the extra mile to take care of me and my experience. Great person to speak with and definitely showed she cared!

One of Allstate’s insureds backed into our car when it was parked. Liability was clear. The claims adjusters tried to low ball our legitimate and documented repair claim every step of the way. The last part of our claim, two claims adjusters practically called us liars, refused to put the final offer in writing and refused to even send us their names and business contact information in writing. Very strange. I am forced to contact the Calif. Dept. of Insurance to verify their stance is correct. Regardless their adjusters were rude and disrespectful.

Update from tonight's earlier complaint. I looked up exact dates and emails... On May 3, 2019 I contacted my Allstate agent and told her I would not be moving my RV over the next few months, as I was parked in a secure RV lot and did not need any coverage. At this time I requested my full coverage be reduced to just liability and uninsured motorists. Attached is the email where she (GIO) suggested cancelling all my Automobile coverage, as she did not understand simple conversation. I called her to verify that I wanted to keep my Automobile coverage, but reduce it, and drop my RV coverage as I was not going to be traveling.

We have been with Allstate for just a few months and my daughter gets a flat tire on the Highway. Tried the Allstate app 3 times and customer service twice and still did not get help. Sat there 2 hours.

They quote an amount and you wind up paying more than the quote then the app shows you pay less than the actual bill and they nearly doubled the rate in the first 6 months. Be aware! Seems more of a bait since I lost the benefits of my no deductible to switch and would now have to start all over if going back to regular program. Will be shopping around. This program isn't worth it.

I was told by an Allstate agent to leave my policy because he could not do anything about how Allstate is conning people out of thousands with the Milewise product. Over all Allstate is not conducting transparent business practices anymore since introducing the "Milewise" option. It turns out Milewise driver option is not in-fact an "option" and or anything you are actually told about when starting a new policy. If you didn't sign up for it Allstate will still say you did sign up for the Milewise option and debt your account even when you return the device they want you to plug into your vehicle. They will not adjust your policy once you notify them of the matter because it's not about you as a customer anymore. It's about you being conned out of hundreds of dollars without you knowing unless you check your account for how many times they have debited you account.

If I was an Allstate customer, I would watch out...you are NO LONGER IN GOOD HANDS. It seems that ALLSTATE IS unreasonably PUTTING PROFIT IN FRONT OF CUSTOMER SERVICE. :( Allstate only provided me with 2 days total of car rental after their accident adjuster totaled my vehicle that one of your drives hit. This is totally unreasonable. I had a rental car for 8 days. So on top of losing my car, and the wages while waiting the 4 days to get a rental. I have to pay for 6 of the 8 days I need the rental to get another car? You used to be a reasonable company, what happened?

I would like to express that we were fine with Allstate until I had to submit a claim. The customer service representatives were not as knowledgeable and helpful as they should have been throughout the entire process. This made the progress and the timeline of the claim frustrating. My accident was on 7/20 and as of 10/8 I still have not received the payment for my claim. It took over a month to get an answer if my vehicle would be repaired or a total loss. After they determined it as a total loss, then the process has taken way too long to get my money. Luckily, I had enough money to get a new vehicle. Otherwise, I would still be without a vehicle and paying the rental out of pocket. Not impressed with the handling of my claim and I have since changed carriers.

I've been with them over 5 years and generally have had a good experience. In 2018 I had an accident that was it of my control with black ice. Despite the fact that I was doing everything I could do right I still got punished for it with my rate doubling. I had an accident free record before that going back to 2007. I never have seen or heard of any accident forgiveness through them. So I don't believe that's possible, my agent never mentioned it ever. I asked my agent about why I was being punished considering my record and they had nothing to say. They "understand" my frustration. I really do not buy that one bit. So it will take either my rates going back down and reimbursing me for that change, or something significant, not an empty sorry.

I have been an allstate customer for close to 15 years. Recently I was in a head-on collision with another driver who was 100% at fault. Allstate plainly acknowledge that fact to me. Despite that, the other driver's insurance company refused to pay out on damages. This forced me to make a claim with my own insurance company. After 3 months of being bounced around, allstate finally sent me to the dealer for a quote.

Was in auto accident with Allstate policy holder. The accident was her fault, police report to back it up. Contacted my insurance as well as Allstate. Allstate’s adjuster called the next day to give me the name of a shop and to set up a rental car. Took the car to the shop. Went to Enterprise, unable to get through them, called adjuster and let her know. Was told “call around and find a car”. As she was unwilling to do so, found one place 40 miles from my home, missed day and a half of work, huge deposit plus daily rental of $67.00 a day!!! Car in the shop for 2 days before the estimate of damages were finalized, shop says “10 business day”. Was originally told they paid $24.00 a day for rental when adjuster received the estimate, she paid only 10 days total at a rate of $20.00 a day.

We have had Allstate auto & homeowners coverage for years & never needed it until another person covered by Allstate pulled out in front of me causing $4000.00+ damage to my truck causing me to have a concussion & other problems I'm still dealing with a year later. They treated me as it was my fault which it was not the other person was ticketed. Never was able to talk to my agent, never got a rental & eventually had to hire an attorney. These people (Allstate) only care about how little they can get away with paying not your health or well being. We canceled them & went elsewhere for coverage & would never recommend them to anyone. I can't imagine what would have happened if there were more serious damages or injuries!!!

Ok. So I really dislike having to give them a star. But oh wells. I’m upset with Allstate because of their easy pay plan. I ran into a dilemma and had to get that date changed to a much later date for monthly payment. Now when I was on the phone I clearly stated that, "If I did that my premium wouldn’t go up right?" And the representative told me on the phone, "Oh no you will be fine." Long story short ended up bumping my premium up. Made payments due to tell ya already upset end up finding out I overpay. Called them up. Wanted a refund & they claimed they couldn’t stop the payment immediately & therefore I had to wait seven days 'til I see daylight. Grrr liars & scammers. Customers BE AWARE. They will say anything to get you to spend big bucks!!!!

I came across Allstate when I was looking for the insurance coverage for my two cars. I give them a call. The agent was nice so I decided to give it a try. The next day I got email where the agent requested a review about my experience with Allstate. It was unclear to me why they were pushing me that soon… Well a couple of months later the fun began. I noticed that my monthly payment was increased without any notifications or signed agreements. I tried to contact them but “the nice agent” simply ignored my calls. I would advise to stay away from them.

It has been a constant battle to get my Allstate property claim to be paid in full. We had a storm damage to our roof with kitchen area leaking and shingles missing. The first adjuster came out only to be told they’ll replace small amount of shingles and patch up the leak area. I completely disagree of their findings after I got a Contractor to come out and did a full inspection. Allstate sent a second adjuster to come out, inspect the roof. The 2nd adjuster found more damage on the roof than the first adjuster, but again only covers another small spots of shingles when there are more damage to be covered. I expressed to Allstate that putting a batch or bandages on the damage will not sustained over period of time. I just want to be made whole again. I cannot count on this insurance company to have my back when needed. It’s been hell fighting with them regarding my claim. They sure don’t give me hell when it’s time for me to pay my premium.

I purchased an auto insurance policy online on August 16, 2019. I paid the 6-month policy in full ($971.37) and made no changes to the original quote that was given to me. On September 19, 2019, I check online to obtain a copy of my policy and I see that they increased my premium $464.28. I did not receive any kind of notice or statement saying that my policy premium would increase. When I spoke with them over the phone, Jordan ** stated that the underwriter did not know why the premium increased but that there was nothing that could be done. As frustrated as I already felt, I purchased another auto insurance policy with another carrier and cancelled my Allstate insurance. When I asked how much of the premium I already paid for in full was to be refunded, they said that the amount that would be refunded would be prorated based on the increased premium amount and not the original quoted premium.

I used to have autopay setup and I was double charged so I switched to making manual monthly payments. I talked to Sylvia each month to make payments and I thought all was good. My husband lost his ring and initially we were told it would be a $500 deductible. Next we were told that the ring was on a jewelry rider. Next, coincidentally, we were told that there was a lapse in coverage just in that period that we had the loss. I called Elizabeth (Lisa) ** and she could not care less about the situation. I am leaving Allstate for extremely POOR service.

HORRIBLE CUSTOMER SERVICE!! Had to Mark a star to leave a review. NO STARS EARNED! My auto has been at the dealership for 30 days because Allstate insists they must replace with used parts. 2018 auto and used parts are impossible to find! Dealership has replaced part THREE times and still does not work. I have been calling customer service at Allstate multiple times only to be transferred to staff who have recordings that say they are out on vacation. After leaving a message, I received a voicemail from Supervisor Amber in Ohio reading the ALLSTATE policy verbatim stating it’s ALLSTATE policy to replace with used parts. In the meantime I have to pay for a rental car and the lease payment for a car waiting on parts! Thank you to ALLSTATE for taking an unfortunate event and making it 100 times worse. Hoping I get my car back before the lease turn in date.

The Drive Wise app and Allstate Auto Insurance illegally collect the contacts info and pictures on the phones and may be selling them to advertisers and may be making money... Why does a insurance app which needs only map location need full access to pictures and contacts? It is because the thieves want to steal and need your keys!!! Allstate does not have the guts or legal face to explain why it is needed and cooly dumped the issue on the agent who knows nothing about privacy....

As a long-term satisfied customer of Allstate Insurance, I have had my cars and home insured for many years. Much to my surprise, after moving into a new home, I received a letter that my homeowners insurance would be canceled. The reason was "granular damage" on the roof. When I questioned this decision, I was told an inspector came out after we moved in and determined the damage. My wife is home everyday and NEVER saw an inspector at our house. Furthermore, the previous inspection on the home did not reveal this problem. When I questioned my agent's office, I was told I could keep the insurance if I agreed to pay 30% of the total cost to replace the roof in the next ten years. This would amount to approximately $5,000. I have now switched insurance companies.

I had been a customer with Allstate Insurance company for many years when the car I was a passenger in was hit from behind. They didn't wanna come to an agreement so I filed suit. Remember I was hit by an uninsured motorist and paid for that coverage through my own insurance. My own insurance (Allstate) has dragged the case out for 3 1/2 years. The accident was on May 2, 2016 and to this day Sept 10, 2019 I still have not been made whole. I have even had attorneys (If you can call them that) dealing with my case and they have been stone walled at every corner.

Overall good experience. I have auto and home insurance. I'm from Canada. I'm with them since 1998. The only complaint is about high premium. However my record is accident free. I had only one incident in 2000. And they gave me forgiveness benefits.

Consistently good customer service and rates comparable to other companies for the same policy features. Have used them in Arizona and Colorado. We have new car replacement which many companies do not offer.

I hate that I have to give this company a star to review it. In April 2017 my mother and I were rear ended while stationary. The offending driver has had 3 DUIs. It was a three car pile-up. My mom was driving her S550 Mercedes Benz sedan which probably saved our lives. The offender was insured by Alfa for the minimum amount - $25,000. It totaled all three cars. Allstate offered my parents $16,000 for their 9 year old car that had cost $104,000 originally and that they expected to drive the rest of their lives. It has been 2.5 years and Allstate has yet to make a payment on the underinsured motorist coverage that my parents paid for mo they. We have a personal injury attorney and he has not been successful at getting it settled. Anybody else but Allstate!!!!

When I was in a minor fender bender where I was not at fault, I was supported throughout court proceedings & my rates did not increase. They believed me based on facts I presented & the other person lied about.

I'm only with the company for probably I would say 5 years. To me that's still a little too early to give an honest opinion with no real big claims other than minor. But the only reason why I'm still with Allstate is because of my local Allstate store. Most of all my local Allstate dealership is in my town. The individuals there make you feel like you're family. They even send you a happy birthday song when it's your birthday. They really go the extra mile to make sure you're comfortable and if you have any questions feel free to call them at any time. Most of all the prices are pretty fair to coverage is very good.

For some reason, Allstate won’t turn our insurance back on because they want us to pay for 3 months worth of insurance, ($200/each), and we are not even behind 3 months. Also, they treat their customer like crap, and don’t do a single hair of a thing to assist their customers or help them work something out, they just turn you away if you don’t overpay them. Even if you walk in to talk to an agent, and ask them if “Is there anything you can do for me to help work this out?” Every other company ever, is always willing to help the customer and shows they want to keep them as a customer. This was Flat out stupid and unclear and your definitely NOT in good hands here. If you want a really hard time, sure go to Allstate! You’ll regret it.

Allstate was fantastic for 28 yrs. When I heard from Geico, and could save over $800 with both home and auto. Allstate couldn't match it. After move to Arkansas, I am now with Progressive. Allstate in Arkansas is almost $2000 more than anyone. Miss Allstate and their customer care.

My 2000 Ford Super Cab Truck and my Harley Davidson 2013 Triglide Trike both were with AAA Insurance until AAA raised the rate on my Truck because someone else hit the truck. By Law not supposed to do that. But they did anyway. So I looked elsewhere, went to Allstate who I have been super happy with, rates go down yearly and I get 10% off for being a HOG member Harley Owners Group. Have exactly the same policy for both. And pay LESS.

The company say that if I buy a new truck that the insurance will only go up by 20 dollars. But the value of the new truck is three times the value of the old one. Also the insurance on the old one has never went down since I bought it. But the value is a lot less.

I purchased a used vehicle recently and they offered me this Allstate car warranty. I try researching it and no luck. There’s nothing on the internet about this warranty. Let share my experience. They don’t participate with any particular mechanic shops in the area, and they told me take to any shop. Let me tell you what. A nightmare. Nobody wants to deal with them and when I finally found one after three weeks my car still sitting at the shop for tie rod ends and bushings. The Allstate warranty keeps going back and forward with shop for pricing and meanwhile I am without a car. Do yourself a favor. Put that money aside instead of purchasing this product. If they had mechanic shops participating maybe it would be a ok warranty but the fact that they don’t care that I am without a vehicle is really Disappointing.

Sometimes I don't get follow up. Explain my policy and what actually cover's. Have heard a lot of negative things about their coverage. Not covering things. Ask them to take a look at my roof after wind damage and they said my roof was fine but I'm not having any leaks but the roof has several shingles missing and I'm wondering why they didn't say it was in the damage. Close friends said they drop Allstate because they called out about roof damage and some other damages and they denied the claims. Why is that even in the hurricane season. I've heard but they gave me a good price on my coverage but why pay for coverage if they won't cover it. I don't understand that so I'm thinking about choosing another one another insurance because my very good friend said she had been with Allstate for years and she had to let him go because they didn't cover the roof damage that she had.

Allstate has met all my insurance needs to date. Each agent I have talked with has been very courteous, helpful, knowledgeable in every way. Very pleased. I have not filed any claims yet but my daughter has and is very pleased also with the service received. Allstate was able to resolve all the problems involved. She was able to proceed to purchase a car of her choice in s timely manner.

I’ve had no issues using Allstate Auto Insurance. We switched from USAA to Allstate because they beat the price. No frills, small town Allstate agency but I will be looking for more competitive rates since my policy is combined with homeowners insurance and Allstate has not corrected errors on my account after 2 years (wrong County keeps showing up - and this affects rates and everything). Does not inspire confidence.

Had Allstate for 43 years, had 1 accident in 43 years. They raised my premium for 3.5 years, charged a deductible and refused any communication.... Changed to AAA today, $671.00 less per year!! I'll never use Allstate again or recommend them!!

My agent always emails me on any new issues with my policy. He's very friendly. And my rates are reasonable for my budget. Allstate keeps in touch when and if my rates are going to get higher or lower, they never lie to me or keep secrets from me. As to my previous carrier, they were always raising the price every month without notice to me. And they never communicated to me on what's going on with my policy. Plus when I tried to call the agent of the old carrier, they were never available. Allstate has not disappointed me for 5 yrs now. My old carrier was State Farm, I will never go back to them. Allstate is #1 to us.

I signed up for Allstate where one of the agents gave me a quote of $129.09 a month. Only to find out later the next month when I signed up the next day they closed my account out and reopened it with a higher quote the next day. No one from Allstate contacted me neither did I sign for a new quote after my quote was closed out !! I didn't found out till the next month when they took more money out of my account. All this took place without my knowledge. I just read reviews. Seems like im not the only person this happened to. So sad when you have to lie and trick people into buying insurance from Allstate. I consider that FRAUDULENT ACTIVITY and they need to be reported to the Better Business Bureau along with Consumer Affairs. I'm trying to find a way to file a Civil Lawsuit against Allstate cause I see I'm not the only one this has happened too.

I have been an Allstate customer for 50 years. Always have had dependable, reliable service every where we have been stationed or lived. We have had both car, renters, and homeowners insurance with them. The agents have always been very good.

My allstate agent explains everything to me and they are friendly and courteous. They respond very quickly to any of my questions and I get answers right away. I also like Drivewise. You download app and it does the rest. I get cashback.

Last year I was having so many issues with my car breaking down after fixing one issue. It would stall in the middle of the streets at places of business and each time I called roadside assistance for a tow the person always ask, "Are you stranded alone?" And If I said yes, they would check in with me every 10-15 min. until the tow arrived.

Rates do not go up every year like others, when I price shop always the best, my agent responsive any time needed. The office is 3 miles from my home if necessary. I have other policies w/ Allstate and they discount well because of this.

A Toyota 2008 is hard to insure in Florida. I have checked over and over other insurance companies and although one or two are about one or two dollars less I have heard bad things by my friends about them Geico and Progressive. I even looked up AARP's recommendation the Hartford and they were more expensive. I like the people at Allstate. They are kind and friendly and will answer all my questions. Thank you Allstate.

Allstate is the best insurance company I ever, no problems, claims covered, prices great on full coverage, great discounts. The cheapest insurance company I ever had and my agent is the best. Your credit plays a good part in your prices with Allstate also and as we know your credit is very important.

Their commercials advertise accident forgiveness and money back if you don't have an accident. I've been with them for over 15 years and never got any money back with having no accidents. Last year I had a very minor fender bender, my first accident ever and my rates doubled. No accident forgiveness in my case.

I have had Allstate Insurance for several years now; through an accident where the at fault insurance coverage was not enough, and they had me covered, including medical, a rental car, etc. I have been at fault and they were immediately responsive also. That's what counts to me is when you need them, they are there.

Allstate has always been good to me. Whenever I call or having an issue customer service has always been very good and reliable. The service has always been quick. I have been with Allstate for about 10 years now.

Our family has been with Allstate over forty years. They have always been there for us when needed. Our agents (we have had 3) the first 2 retired and we are now on the third... all three agents have been outstanding.

Allstate is a dependable company. Customer service is friendly, personable, and reachable. It would in my opinion, be great, but they are too expensive. Even with multiple policies, the discount is not that good.

Has made a great deal of reducing cost on home and motor insurance from a company I had for 18 years. Remember to always get new quotes every couple years. Old company didn’t even try to keep us. Just take take take!

We had a leak inside the bathroom walls that ran for 6 or 7 hours until found. We was forced to tear the walls out ourselves, the insurance company would not cover that part. We found the leak, had a plumber come and fix it and had to pay the plumber. I do understand paying the plumbing part because things happen with plumbing and that is a wear-and-tear. However all of the damage that is done from the water they informed me today that they are not covering anything. My daughter is a nurse and raises her kids and two other kids she took in. So now there is a mold filled inside bathroom walls, in carpeting from flooding into living room. Shower, vanity tore out and damaged from water. AND ALLSTATE WONT COVER THE WATER DAMAGE? They get paid over $400.00 a month for all our policies and they can't do anything? How pathetic.

I have had Allstate Home & Auto for over 15 years. Had a water damage claim on homeowners and they were great. I was initially overwhelmed but they came through quickly and provided immediate remediation services. Same on any auto claims. Rates do automatically increase every year but I go for a policy review with my agent every 3 years and get them adjusted to better match competitors.

I am outraged about the premium rate increase totally unrelated to my exemplary driving record and will consider my options elsewhere. Driving on our nation's roads as well as in once safe Ocean County is increasingly dangerous due to reckless, distracted, ignorant drivers. Moreover, if anything is possible amid national institution corruption and mistrust, we would expect efforts from the insurance industry to restructure or reduce premium rates for those motorists with minimal income and who have honored law and order on American roadways. Please do not further add insult to injury with unacceptable explanations.

Need to improve their customer relations. My basement had major issues for years before they really actually responded. I had to go through a lot just to get them to do what they are being paid to do. It was still a long process because they would not pay all they was suppose to. Eventually after about 6 months they did what my policy expresses they are to pay for.

I have been a customer with Allstate for 50 years. I have signed up for every discount available but to me the rates are high. They have always paid without a question over the years the few times I had to use them be it for the vehicles or the home.

AllState sometimes provides quite competitive insurance package, but their package price could go up next year. I went out from AllState 1 year ago and I return to AllState for 7 months. Their customer service is fine. Normally, I will get my reply within 48 hours. AllState also provides cell phone apps to trace your driving behavior with discount earned for next period.

My cost is much more than others! My neighborhood is redlined! Makes the cost prohibitive! Systematic racism! I need relief! How can you help bring the costs down. West Louisville is being punished!

I have been with Allstate for car and home insurance for over 35 years. I regularly shop insurance as well as everything else a prudent adult does, and Allstate has consistently won the rate game without exception.

I started an auto insurance policy with Allstate about five years ago. They offered a competitive rate and had a good reputation. Problem is they raised my premium by 10%-15% EVERY SIX MONTHS even though I paid in full every six months, had no accidents, and made no claims against my policy. Because of these unreasonable premium increases, I decided to get a quote from GEICO. They offered a policy with the same coverage for 40% less than Allstate. I cancelled my policy with Allstate. Less than Allstate.

If you're shopping for insurance take my advice and never use Allstate. They are the worse insurance company when it comes to customer service and paying out their claims. I was hit by their insured back on 7/31. It took them 8 days to even accept liability even after they had my statement, the police report and their insured statement 1 day after the accident all stating it was their insured fault. I was not able to get a rental car until after the 8 days. They then only put me in a compact car when I drive a luxury large sedan.

I switched from Geico to Allstate nearly 1 year ago and I've had a perfectly good driving record. A few weeks ago my wife opened her car door and barely nicked another car - to the point that it was so small, it was difficult to capture in the photo (see attached image). The man was near his car and unfortunately filed a claim through his insurance. Being so minor I'm not sure why he did, but that's his choice. I got a call from Allstate later that day and they said (and I quote), "We're calling in regards to the collision claim". I explained that it was not a collision in any regard - which the pictures clearly show.

It seems that Allstate's policy is to do these things to avoid paying out claims. My auto insurance carrier had to interview an eyewitness, listen to testimony and still Allstate finds the fault to be 50/50. In California, you are absolutely screwed unless you have an eyewitness. People will lie, cheat, and steal their way out of liability. Even then, Allstate does not want to pay for the damage caused by their driver. I will look into hiring a lawyer.

The Agent from here calls me, tells me that they can beat the insurance that I have now. He goes through his deal gives me the quote. Tells me one price then ask what my limits are. Then tells me a higher price. So I ask him why am I getting penalized for not having better insurance. He said "You're not". I said "You gave me one quote when you thought I had better insurance then when you found out what insurance I have and you gave me a higher quote. Therefore you are penalizing me. You may think it’s not but you're not the one paying the bill, I am. I thought you were trying to get me as a customer not run me off". I will never go with Allstate and I will do my best to keep everyone that I know from going with Allstate as well. I must say to the agent that called me, Thanks cause in the end you did save me money. Money that I’m not paying you. PS your quote was $195.00 more than what I pay now.

My agent told me he was handling my account when I noticed my insurance almost doubled. A month went by after calling and promises that he was working on it. Finally, when I got a hold of another office to help me out I was told I still had to pay double what I was originally told. I feel extremely taken advantage of. Allstate handled this situation so poorly. I will ensure all of my friends and family know not to use them. Those I have told are mortified I would be treated like this. All I asked was to pay what was originally asked of me. I was told there was a two-day gap between policies. Sadly, that was the agent's fault that ruined my account and disappeared in the first place. They took no ownership of the situation. Please do not use this company.

Deceptive. Allstate would quote us one price and then charge another, over and over, without our consent, until we cancelled. This is the second time we've tried Allstate and we are never going back. Ever.

My roof has hail damage and wind damage. I filed a claim, and it was inspected 4 times. I saw pictures of hell damage, but the claims adjuster said that it was blistering, and Allstate will only pay for the wind damage, and that will be less money than my deductible of 1600. So I have to pay for my roof being fixed, and I will have a claim on my record when I didn’t receive a dime. I felt like the whole process was me against them. I pray to God that I can find another insurance company that is honest, and straight forward with me.

In 12/17, I figured out an Allstate insurance employee had looked at my medical records even though I have never filed a claim against Allstate or have Allstate insurance. Even though Allstate has a privacy and ethics policy, I assume before any claims are paid, Allstate looks at their medical database.

I've been with Allstate since being added to my parent's policy at 16. I'm now 53 and have never had a problem with any claim. The service has always been fast and reliable. I even had a claim that I thought I could fix myself and waited 6 months before realizing I couldn't and couldn't really prove what happened anymore and Allstate took care of it in a week on my word of what happened. All the Allstate representatives have been amazing! I will never go anywhere else. Thank you to everyone at Allstate! Keep up the great work!

I got a car lease, and the extremely rude and short-tempered Allstate lady on the phone tricked me into buying comprehensive insurance that I did not need. I ended up paying $545 on the spot, and then $288 monthly for four months, till I had the awfully good fortune of receiving an offer from GEICO for less than half that amount for the same coverage. This was Rachel Beane Allstate in Watauga TX, by the way. NEVER, EVER GO THROUGH THE SCAM CALLED RACHEL BEANE ALLSTATE! I could've saved tens of thousands of dollars had I woken up earlier and changed policies 15 years before or done some basic research. BEWARE!

We have a clean driving record. No accidents, no tickets. One car 2015 Acadia $188.00 a month. We ask why the increase & informed it is happening everywhere. Such BS. The agent has never reached out to us nor replied to our phone calls.

I highly suggest using an Allstate agency in your area. They get you the best rates for a top notch service. Been with them over 25 years. I check rates and my coverages yearly - Allstate's consistently the best - in coverage; great, quick service; and has the most discounts for good drivers. Love them.

I have been an Allstate client for almost 8 years now. Within this past year my payment has gone up twice! When I called to find out what was going on the agent told me that other clients had filed claims due to hail. I told her that I had not filed any claims and didn’t know why my payment had gone up. She told me that we are in this all together and that when other people make claims I have to pay for it as well as them. I don’t see why I should have to pay for someone else’s claims. The insurance company is the one taking the “risk” not me. I don’t like that I get penalized because of other customers.

I like Allstate and think they offer fair prices. The biggest change I want to see is their agent be a bit more quick to return a phone call. I had to call 3 times in order to get my policy renewed. I like the deal they got me, but they should reach out more quickly even if they are busy.

I have been a customer with Allstate for a little over a year now and my policy has gone up three times. I have not had an accident at all and I have paid my policy on time every month. When I call to ask the reason why my policy went up I always get different answers and they always claim they have to call me back with details but never does. This last time I called to get my insurance lower by changing some of my deductibles and I was told they have to get some kind of approval then she tells me she will give me a call back 30 mins later and I never received the phone call.

Family was with Geico for 27 years and left (random increase in premiums). Left for Allstate and learned through house damage and car accident that Allstate is the worst. Incompetent staff. You will literally get different answers from different representatives. It's been a month since the car accident and still no reimbursement because of the unclear answers. Also, was told they only cover the rental for 7 days if it's a total loss. So we took an Uber for two-three days. Called Allstate again and was told, "oh we cover the rental for 30 days, you were misinformed and we will not reimburse you for the Uber." Later, was told to provide a statement from the bank stating no liens on the car then we will be reimbursed. The car had been paid off for 5 years.

I was hit in the back of my car on a parkway by a driver who had Allstate as their insurance. The rear bumper of my Mercedes C300 was damaged as well as the trunk, brake lights and rear quarter panel. Allstate told me get a rental car, take pictures of my car and send it to them through their app. They looked at the photos and decided the damage would be $1000. I took the car to the body shop and the shop said they found more damage. They sent the new quote to Allstate and now it’s been about three weeks since my car was in the shop.

I switched to Allstate a couple of years ago. During these two years I've been harassed on more than one occasion asking me to provide them additional info about licensed drivers in my household. I told them during my renewal and over the phone multiple times, that the only other person in my household does NOT have his license. However that doesn't stop them from sending me letters titled "Auto Insurance Policy update" every few months asking about other drivers in my home. I've told them time and time again I'm the ONLY licensed driver but they don't seem to believe me. I'm considering canceling both my auto and homeowner's insurance due to this constant harassment.

I walked into an Allstate insurance agency near my home last month. I had been shopping for a company with better rates. They screwed up my application for homeowners after I finished the paperwork and paid for everything, and I find out a week later I am uninsured for my home!! Appeal process was initiated and a complaint filed. My mortgage provider was then sending letters to me to update insurance provider. Thanks a lot for causing a lapse in my coverage Allstate! I should have not shopped around as I have had a month of headaches trying to figure out Allstate's screw up. Their office closed 2 weeks later which didn't help me either! No way to talk to the agency who messed everything up now. I'm now with a more reputable company, thank goodness.

Was a little miffed that Allstate wanted us to fight the ticket even though the court was waiving points and fees. Then we had to go back to court because the gal wasn’t getting the money to fix her car from Allstate. That made us liable. Then the lawyer told us that Allstate never wants to pay. So that was enough, I changed insurance companies as fast as I could.

God forbid you get into an accident with one of their insured! One of theirs pulled out in front of me and hit me and this horrible insurance will not pay for any of my damages!!! The insured lied and now my car will not get fixed! Worst insurance I’ve ever dealt with in my life!!!

I was rear ended by an Allstate insurance holder and getting my vehicle fixed was very unprofessional. Firstly my vehicle was in driving condition so I drove it to Allstate recommended body shop, the body shop quoted below the limit of repairs but then Allstate forced them to consider different aspects to increase the repair cost and this totaling it. When I questioned the body shop they said, "We can’t lose business from an insurance company just for 1 vehicle." I insisted to take my car to a different body shop but not Allstate denied assembling the car parts back thus making it non-drivable.

I had a bad experience with the Agent who wrote my auto policy. He was rushed, not knowledgable. And lied to me about my downpayment on the policy. They deducted way more out of my account for the initial downpayment and over drafted my checking. I had to get the bank involved to reverse the fees. But overall I am pleased with my auto policy price.

The front end of Allstate? Excellent! My agent has always processed requests same day! Sadly I suffered a total loss on my car. And a $50,000+ Medical bill. Getting Allstate to agree on a value for my car was problematic, they use 3rd party companies, and my adjuster said my car was average. A 2015 Corvette with 11000 miles average? With nothing but Chevrolet dealer services with Mobil 1? Not so much.. There wasn’t a scratch on the car before the accident, he claimed he couldn’t get inside the car but I did, to get my glasses and the interior could be seen as perfect. As for the medical, it took me from February to the end of June to have them release their $5000 as the primary, my adjuster Velma ** was all but useless. I am severely disappointed and don’t feel like I have been in good hands at all. They are great... until you have a claim.

Auto accident in April 2018 and has still yet to be settled.. Three agents later, my injury claim has been ongoing with no end in sight.. Thoroughly disgusted with Allstate at this point! This accident was their client's fault!

The agent Daryl ** from Allstate is a liar. Somehow our policy was changed and now they were not paid for collision on my vehicle which was totaled. Allstate has been a nightmare to deal with. They told me to take him to Attorney General and put a claim in.

My Corvette got hit from the front and back in March of 19’. The people's insurance who hit me would only pay half the damage and my insurance was supposed to pick up the rest. Allstate has been a nightmare to work with. The communication between my body shop and them is terrible. Both of my headlights need to be replaced and only 1 is being replaced with a non factory Chinese version! This is not acceptable. The car had factory OEM headlights before it got hit and they should be replaced with OEM. Instead they want to save money and get me something that I am going to have electrical issues with later down the road!!

I was in a accident with a driver who had Allstate. It wasn't my fault, but I knew how insurance companies don't like to pay out and was expecting Allstate to give me a hard time. Thankfully this wasn't the case however. Allstate took full responsibility for the accident and also provided me a rental car. In addition, they have been nothing but kind and understanding to me during the whole process. It's nice to know there are good people out there in times when you need them the most. Thanks Allstate.

I am not an Allstate customer, thank God, but I got rear-ended by someone with Allstate over 2 weeks ago in Charlotte NC. The experience I have had with trying to get an adjuster to look at my truck has been the worst I have ever had, not just with insurance companies, but with any company ever.

The reason why Allstate looks like it has high reviews on their website is because there is not actually a clear way to leave reviews. Steve ** in Scottsdale was my agent but I have never had contact with him. He put this women, Lori **, in charge of my policies that is not even on the Allstate website so I have no idea what her qualifications are. I have only been a customer for a few months and it has been nothing but hassle. She is completely unresponsive and when she has responded it is very unclear and when I specify I need more clarification she is rude.

I file a claim for my windshield glass and requested the original manufacturer glass. I called and they said it was approved, but never received a call for an appointment. When I call they said it was not approved because my truck was from 2017. It literally took 6 weeks to find out, only because I was the one calling them. This is my first claim and should be approved and I pay a lot of money and they don’t want to pay the difference, this is unacceptable. Allstate never informed me that original glass gets approved only for new cars (2 years the most). Will start looking into other insurance companies and cancel my policy with Allstate.

I have been with Allstate since 2002 with my auto and when I purchased my first home in 2005. When I tried to file a claim in April of this year 2019 it was handled very poorly. Never did I think it would be such a headache. Here I am thinking I'm with the best. My claim was cancelled twice and I didn't even know. My claim was wind and hail damage. They said it would only cost 900 to fix some of the shingles so it wasn't necessary to use my ins. 2nd time after I found they closed it without I even knowing, they said 700. My contractor said there was no way he could fix it in pieces. The shingles were so brittle they would all break around. Anyways there you go paying all these years for nothing!! So make sure you do your research before you purchase with them because at the end of the day when it comes down to you needing to them replacing anything it's a no!!! Very upset customer and yes cancelled and moved to a different co.

Bad communication with customer. Her name is Nicole and not able to talk properly with the customer. What is the meaning to get insurance? Next time I am going to switch the insurance. I am trying to call last one week and everyone trying to send somewhere. My agent is out office. Her voicemail is full.

Almost six years ago I was in a car accident, from which I gained two badly herniated discs and needed brain surgery. I was insured under my dad's insurance. Apparently Allstate has a step-down clause, allowing them not to have to cover anything and walk away like bandits. Since I was 18 I have have struggled with so much pain, sometimes not even being able to move. But my insurance is would not pay at all. So be careful. Even though you have your own insurance, if you are in someone else’s car, Allstate will NOT pay for you. Now I have to live with all this pain forever and Allstate is just sitting back and sitting pretty.

Call for claim, says driver have no insurance. Allstate auto insurance policy holders hit my car from behind on expressway. He push my car to front car. My car completely damage. In police reports unit 1 have Allstate insurance. I call three days customer service said driver isn't insured by Allstate. Then said, "Maybe Uber. You call Uber." She give some fake number. Then I give up. I am taxi driver. I lost my business or job.

While buying our home, I looked everywhere for affordable insurance. We were buying a manufactured home on a foundation, so it was difficult to find something affordable. Finally, I was happy to hear from Allstate that they would insure our home for a very reasonable price. I informed them at least 3 times what kind of home it was and they assured me it was no problem. Then, before knowing a closing date, they told me I had to pay for the insurance policy that day to lock in the price.

Worst company I’ve ever dealt with. They're liars that do not care about their customers. I was in AZ for a family emergency, while I was at the gym somebody hit my car in the parking lot at Planet Fitness. I filed a report, called Allstate to file my claim, I was assured on a recorded line from an Allstate claims specialist that the repair was set up and rental car back in Las Vegas when I returned home and that my deductible would be waived. When I dropped off my car to be repaired I was told that my deductible was still showing and that my rental car had not been set up. I was very clear that I needed everything ready and I could not be late to work. I ended up being late and written up.

I had a third party claim with All State and all I can say is this company is a complete nightmare to deal with in my opinion. I’m sure all insurance companies are the same but wanted to provide some of what I learned.

I filed a claim one day after my accident. It is now 4 and a half months past my claim and my car is still nor repaired. Allstate is persistent in using used parts to repair my BMW where my auto shop reached out the vendor recommended by Allstate to secure the used parts and the parts are not available and/or damaged. Once my auto shop advise Allstate of the issue, it takes them a week to follow-up and/or at least 7 days to visit the shop once my shop advised on additional needs.

I have had nothing but awful experience with Allstate and I have only been with them for 7 months. I got into a car accident March 21st of 2019 and still today it is not finished! And it’s almost mid May. I would be calling Allstate every day for almost 2 months straight and would continue to get different answers from every agent. No one knew what they were doing. Today I FINALLY got my check in the mail but they sent it out wrong and I can’t even cash it. They are now reissuing it for the 3rd time. Absolutely awful service. Once my check is cashed, this insurance will immediately be dropped. I still am without a car.

I have been with Allstate 25+ years. I have never experienced the attitudes and rude behavior that is now evident in this office. I was inquiring on how to file a claim because I have never in 25 years done so. To be met with if you file a claim it will go against you even if we don't pay off. Then he went on to say we will not be able to get the coverage we have now again. Our insurance went up a total of $400 a year with no claims. Our vehicles are older and no reason for it. I was told because of state increases. Let me say the two ladies that have been there forever were extremely nice. The new young girl you need to put back at fast food she is lazy and rude. It is sad to say after all these years The owner is letting his business go down because he wants to pass it on to a child, that definitely needs world experience before taking on this business. I got triple the coverage at State Farm for less money.

Latrece **, the adjuster at Allstate made a bad situation into a worse one. This woman was angry and was certain to let me have it despite what I just experienced. My children were in an accident and the car was total by their policyholder. I asked if she could be kinder 3x but she continued with sarcasm. I tried to bring to her attention the rude unkind way she was conversing with me and then became combative. Asking how she was rude? "When? I don’t see it? I’m not yelling?"

I was about to file a lawsuit against this company for not acting in good faith to settle a claim. My son had an accident and totaled my vehicle (a sports car) and the company stalled and made up everything they could to try to find him at fault and not pay out on the claim. It took more than a month of them repeatedly asking for the same information, trying to get police reports, making up excuses like they were out on leave, wanting him to sign an affidavit, and even trying to say they needed him to confirm his address as if they couldn't pull his MVA records! It was the worst claims handling ever! The matter was not resolved until I escalated to a Claims supervisor just before filing a lawsuit. My regular Allstate rep, the claims handler, the investigator, and claims adjuster ALL SUCKED!! I would never recommend that anyone use this company. And in the end, they still HAD TO PAY!!!

I made a valid claim on renter's insurance policy bought from Allstate. Allstate claims representative, David **, yelled at me over phone that the security deposit is never returned to the renter and that I bought the lowest premium renter's insurance from Allstate. He completely discredited the Allstate product on the phone and took no responsibility. He never contacted the landlord or the property manager to get any more information.

I would leave negative stars if I could... I went online one time to get a quote, I receive 3 calls every day. EVERY DAY, I repeatedly tell them to stop calling me, remove me. The minute I say stop they hang up on me. DON'T DO IT!!! They will drive you to drinking!

You call and ask questions. They tell you what you want to hear then do whatever they want. When you call to complain that it's not what you were told they say, "What do you want me to do?" Perhaps what you said you would! So sick of companies treating people poorly!

Don’t use Allstate as they will find a reason to ding your credit just for calling them and asking what your policy is. We had our belongings in storage so we made a phone call to ask them what our policy was and because we called they put a big ding on our credit as for getting other renter's insurance. Beware of their deceptions.

My experience with Allstate PIP has be horrific. I have submitted claims and there is ALWAYS a reason why the item can not be processed. You send in the receipts to the prescribed snail mail address-it doesn't get scanned; You fax, after they tell you this is the ONLY way, they can't read it. Then you learn you can scan and e-mail. I have been waiting more than four months for re-imbursement. My opinion is ALLSTATE PIP should be PHONEY INJURY PROTECTION. I suggest no one ever get PIP coverage added to their policy.

I was involved in a hit & run accident on March 25, 2019. I submitted an insurance claim with Allstate insurance. I was given a claims representative by the name of J. **. Mr. ** called me shortly after my claim was submitted and instructed me to submit a police report as soon as it was available. On April 4, 2019 I was able to receive my police report from the Louisiana State Police and I uploaded a copy to the Allstate website under my claim. I telephoned Mr. ** and left a voice mail message informing him that I had done so, also. Several days went by and I never heard from my agent or Allstate. I again called Mr. ** and again left a message to return my phone call. I never received any return call.

This company has good financial option for auto insurance if you are over 35 years old and have a college degree. Your auto insurance rates decrease if you bundle services in the company. I was rear end in an accident on the highway. The hospital bill did not get paid fully, company express funds limited.

An Allstate insured driver ran a stop sign and broadsided my truck. We exchanged info and the other driver admitted fault to Allstate. I did the photo claim through Allstate and they estimated the repairs at $1684.00. I put my truck in the shop on 3/27/19. I called the shop on 04/01/19 to see if they heard from Allstate. They did not, but the shop used the "Virtual Assist" app, that Allstate uses, to supplement the cost of repairs for an additional $1901.00. (This is not the first time the shop did repairs for Allstate so they know what they are doing.) On 04/05/19 I called the shop and they still had not heard from Allstate and re-sent the supplement on the app.

The agency write in the policy that the premium was based on my husband driving my car and I drive my husband’s car. And the mileage is within 10000 in one year. Which was not true. I gave them correct information but they changed because they do not want me to get paid if something happened. I ended up no insurance. I want them to change the condition on the policy and called several times, but they refused to change the condition on the policy and refused to refund.

I insured my BMW M3 2003 with Allstate about 2 years ago, after having an accident Allstate did everything they could to not pay out. Even though my car was insured as a 2003 model, Allstate told me that they do not insure vehicles after 5 years of age due to wear and tear. The mechanic who they recommended to me told them that accident damage is proven and an estimate was given, but Allstate saw the estimate totaled over 8k and quickly sent out an adjuster to deny the claim. Be very cautious with this company. They will lie to you like telling you they'll take care of the tow charges... They don't. They will tell you your vehicle of over the age of 5 years is insured... It's not! Fair warning! Watch out for this company. It's all been a scam.

Stay away from Allstate. If someone you live with gets in an accident look out. They will charge your insurance policy for the accident even if you've got nothing to do with the vehicle in the accident.

A guy insured by Allstate claimed fault of a wreck, hit my mom's car totaling it. My stepdad & I were in the car with my mom when the wreck happen on 8-3-2017. The adjuster was very rude & unsympathetic, instead of trying to help & accommodate us she tried to cut every corner & not pay what we were due! One of many examples my dentures were broke in the wreck & she denied payment for them!! Because the paramedic or hospital didn’t document my mouth being swollen or bleeding! I explained to many adjusters dentures are not like actual teeth. They are not attached therefore there is no swelling or bleeding! I also explained if they chip off as mine did you can’t mine chipped on top & bottom & eventually broke in half!!

Allstate is quick to take your premiums but VERY slow to process your claims. Had an auto accident cause by party using another insurance provider. Had to process the claim through my Allstate policy. Car was totaled. Allstate claims processors worst than DMV in processing claims. Incompetent at best. And low-ball your replacement cash value. Find another agency that cares. STAY AWAY FROM ALLSTATE.

Where do I begin? As an Uber driver I was rear ended on a state highway in NH by a driver in operation of a vehicle supposedly owned by his significant other that was insured by All-State. The driver slammed my car from behind at twice my speed during an ice storm in early 2017. The driver did not stop after collision but I was able to catch the vehicle almost a mile down the highest. Police were called. The driver was irate with me... Claiming I slammed on my brakes. An excuse the local responding police were able to see right through. Also arriving on scene within minutes was the vehicle owner... The significant other of the driver. She clearly stated that the vehicle was owned and insured by Allstate Insurance Co. and was currently insured. She verbally cited her policy number to me then left. We were all then released.

I had Allstate auto/home/umbrella insurance for about 9 years with no issues and no claims. I got a letter from them this week saying that my daughter is part of my household now and they will add her back to my policy (and collect more in premium, naturally). My Electrical Engineer daughter (now 33) got married 5 years ago and moved to Illinois from Texas. I had dropped her from my auto policy 5 years ago. When I called Allstate, they said I will have to provide them my daughter's address in Chicago, which I refused, on grounds of privacy.

I paid my policy off early and took off the automatic debit payment. BIG MISTAKE. It made changes to my policy and added 43.03 after I paid the balance in full. Somehow the discount I had is no longer offered. The Agent nor Allstate will do anything to assist me. They keep referring me back to the other. Nothing resolved. My premiums keep going up every 6 months. I am getting very dissatisfied with Allstate.

A customer for 40 years, yet one payment late by 3 days causes the computer to spit out ugly threats. Never have I received any of the benefits Allstate advertises on television. I checked, and Auto Club is cheaper, so I'm gone.

I was enrolled in an employer contribution plan. Prior to hospitalization, I was notified through Allstate and my employer that I had short term disability coverage. Prior to hospitalization, I spoke with a representative and she provided me with the necessary documents to submit for approval for my hospitalization and STD claim. After my discharge, I submitted all the necessary documents and claims. My hospital claim was paid out within a timely manner, but when checking on the STD claim, it continued to state "no decision, wait for 48hrs". After 2 weeks, I reached out a representative and they proceeded to tell me that I did not have STD coverage. I stated that I was notified by both my employer and a representative at Allstate. Following weeks, I spoke to multiple individuals who said the same thing. I told them that I had proof and pay stubs that showed weekly deductible for the policy. No answer, no word.

I am very disappointed with Allstate Car Insurance. I was originally with Progressive however my monthly payments were getting too high. A family member recommended me to Allstate, and mentioned they were pretty reasonable. So I decided to switch my policy. Long story short I was in an accident 3 months after I received the policy, and a pick up truck hit my front bumber. No one was hurt, but I did have damages on the passenger side bumper. I exchanged information with the other party. In which they had Allstate Insurance as well. After I made a claim and sent pictures of my damages through their app, I was assigned to Nakisha **. She was the worst claims adjuster I've ever experience. I could tell she didn't like her job with so much attitude and lack of customer service.

False claim filed by All States insured, I was out of the state when they said the incident occurred. Sent documentation proving that to my insurance adjuster who forwarded it to State Farm. In the meantime, I keep receiving notices from a Credit Collection Agency for the amount of the claim. The claim was dropped and the Adjuster said he spoke to the collection agency and told them that and told me to "just throw the letters away". Easy for him to say, I am concerned about my credit! I finally asked my adjuster to call the collection agency and she was told that NO ONE FROM ALL STATE EVER CALLED THEM! I am livid and hope my credit score has not been impacted by their incompetence.

I have had auto insurance with Allstate for over 10 years and they continue to impress. My husband and I locked ourselves out of our car at 2 AM in Wendover, NV, where there wasn’t a locksmith or a cop who would help us in sight. Allstate’s roadside assistance had a locksmith to us within 25 minutes. And with that, Allstate has earned my business for life.

This is the worst Insurance company that at one time used to be the best. Accident forgiveness... Ha! Ya right. What a joke. If you want that you better tell them 'cause they don't tell you that it's extra for that, roadside assistance, and towing. Oh and if you ever change anything you better get that in writing 'cause they lie their way out of an internal investigation that didn't even ask for my side or my proof.

We have had Allstate for home and vehicle for four years. I have never had an accident, and premiums skyrocketed every renewal. This past December, I bumped another vehicle from behind. I took numerous pictures, called the police, and tried to do the right thing by filing a claim. I advised neither I nor the other vehicle had damage. They advised me to send my pictures to a claims email address, which I did. Several times. I got continuous text messages pestering me for pictures. Finally I called them and they told me I had to submit via app in lieu of email. The only problem is the pictures have to be actually taken through the app... you can't upload them. And the issue with that is from the beginning, in the app you have to have a claim number.

A few years ago I had a 1995 Chevy S10 Pickup. In the last few years of its life I had a LOT of trouble with it. It was breaking down all the time. I had it serviced. I had it repaired. I did regular tune ups and oil changes, but it kept breaking down. Needless to say, I had to have the tow truck tow it to my mechanic on several occasions. I never saw this as a problem as I had FAITHFULLY PAID the $97 fee every year for Allstate Roadside Assistance. Well, after a while the Allstate phone reps started to complain to me about how much I was using the service! I explained to them that I was having a lot of car trouble, even though I was taking it to my mechanic.

I have been with Allstate since I was a teen. When my bank account was compromised I went online to change billing information well before my billing date. Apparently, changes aren't handled well on their computer system. So, as a result of this mishap on their part, my account was closed. I tried to resolve the problem but to no avail. No one would work with me to help fix it. They claimed that because I live in California, they couldn't help me because of special law in the state. I had to go to another insurance provider. To make it worse, they actually sent me to collections because they claimed I canceled my account early. Imagine that. They closed my account and then blamed me for it. Incredible.

I purchased Allstate Auto Insurance last week on March 2, 2019 for my son when I bought him a Honda Accord. The salesperson at the dealership called so that we could get insurance before we left the lot. Since then it has been a horrific experience with countless emails for programs I did not sign up for, discount offers to the point of harassment. I paid in full for his policy but I keep getting emails my Auto Pay has been cancelled and unless I pay the policy premium he will be cancelled.

My car was scratched in the parking lot by a guy who was insured by AllState. I had to rent a car while mine was in the body shop. I discussed with Allstate the rental because I live in the mountains and require a 4 wheel drive, which they agreed to because my car is an Audi RS5 - with 4 wheel drive. After I paid my rental they reimbursed $37 per day for an SUV rental, while it cost us $70 per day. In what world SUVs are rented out for $37???! Would not advise this company! They don't play fair and use the fact that nobody will sue them for $150, to not reimburse customers fully the amount that should be reimbursed.

We had home insurance and Auto with them for three years and for auto we never claimed but what it looks ok, But Home is literally cheating by ALLSTATE they always try to find reasons to deny the claim. We had lot of hail damage but nothing is visible for Allstate inspection agents, Dont even consider Allstate even they give free Home insurance, I cant negative stars. That's why giving one star.

One of Allstate’s policyholders rear ended me going 40+ mph while I was stopped at a stop light with heavy traffic. They have 100% liability. I have a medium sized SUV with AWD and I now am unable to go to work until a rental comes. The rental they assigned me is a very small economy car although I requested a vehicle of similar characteristics as mine. Small economy cars do not drive well in the snow and ice, and we are supposed to be getting a lot this weekend. I should AT LEAST be given a vehicle of similar type to what I had before their policyholder smashed it up.

Allstate is the enemy. They are the WORST! Here’s my (son's) experience. He was driving down a major street. An Allstate driver on his right instantaneously cut across the front of his car to take a left causing my son to hit him and damage his front passenger side. Allstate sent THEIR adjuster out and said car was totaled. It was not and could be fixed. They gave him a rental for 5 days and said they usually only give 2 day rentals!! The first person from Allstate my son spoke to was so rude and awful my son reported him. The communication was terrible. No callbacks and very obvious they wanted to bury this claim fast. The car value to be replaced was average 7000+. They offered 3500 + taxes etc which came to 3800 and change PLUS THE CAR!!!

Allstate is quite nice and eager to sign you up for their Milewise program. It is a good idea but the equipment, transponder in your car and their systems receiving the signals have some serious technical issues. I have been using it since Jan. 2019 on my 4 cars. Clearly some of them stay inside the nice warm garage this time of year. 3 weeks after installing the transponders and driving each car to initialize the transponder, I started getting emails from Allstate saying they haven't seen any activity on my transponders for 3 weeks and I may have a problem. I got these every day from that point forward. I didn't think much about it since I knew my cars were tucked away in the garage for winter. Then I got an email saying they were sending me new transponders because they were broken. So I installed the new ones and sent the old ones back in the envelope provided.

My car destroyed by their policyholder who was ticketed. We have called them several times to get a "Leave message". No return call from an adjuster. The car needs towed out of the shopping center parking lot or the city is going to tow it at 300.00... I have no way to get to work. I've already missed 2 days and can be fired for no show! We are calling a lawyer. My car is wrecked all the way around, not drivable, I'm 100% sure it's totaled. I do not understand why they will not answer their phone. I am a victim!! My car destroyed! And I may very well lose my job! If I lose my job. I'll lose my home>>everything!!!

This review is about Allstate in general and my local office. Allstate in general: Allstate is extremely overpriced. They lure you in at reasonable rates and then drop discounts left and right. I’m paying LESS for *a year* (auto and home) with Liberty than I was paying for 6 months at Allstate. My local office (Bruno Suttman): So this particular office is excruciating to work with. They never answer the phone (16% rate - yes I have called many times and came up with that accurate %). They are apparently unable to handle their call volume (per Donna) and are inefficient at multitasking.

Since January 4th I got in a car wreck and the one at fault was an Allstate policy holder. If I ever get in a car wreck and I am at fault honestly I would love my insurance policy holder to take good care of whoever I got their car damaged and not to put them into depression. It has been two months now that this company is not able to settle the payment of my car that they verbally approved the estimate of the car and never even sent an adjuster to take a look of my car prior to that.

I have the worst luck. A guy named Kenny ran in to the back of my parked SUV. He left a note so when I found it I texted him and he said he had Allstate insurance and they would take care of it and he got and became a smartass and told me not to text him anymore so I waited till the next day cause he said first thing at 12:00 pm. I texted him again a half hour later. He sent me the information and say to me I BETTER WATCH MY MOUTH and not to text or call him again??

We were Allstate customers for over 15 years. We were rear ended by a man that had Allstate as well. We have been in a nearly 3 year battle with attorneys because of Allstate's crooked ways. They've fought us every step of the way and we were hit from behind. After depositions and mediations today they offered us a settlement that left me paying for over $20,000 in surgeries and treatments. Now it must be dragged out another 6 months and go to court and fight.

Was contacted about lowering rates. Sounded great, I provided payment... only to discover at signing time that policy was written wrong. After five days, nothing was corrected despite promises. The agent wanted me to lie to get the good rate. I wouldn't. I was told a supervisor would call me because the agent was able to get a similar rate without lying. No one called and I just did not like the shady way they do business. Essentially they try to coerce customers into stealing the identity of family. I received countless emails from Allstate representatives wanting me to forge documents. Don't pick up the phone when Allstate Calls. You are in dirty hands if you do. Will never have anything to do with anyone using Allstate. Dirty dirty dirty... Scheisters.

On 12/24/18, I was contacted by one of the agents employed by AllState Insurance, ** located at 8331 Winnetka Ave, Winnetka, CA 91306. He offered to provide insurance for my two vehicles (Lexus and Mazda) for $211 per month to be taken out of my checking account automatically. The initial payment was $124.34. I mentioned to him I needed to change address after I purchased the insurance on the same date. One week before my next bill is due, I noticed the fee has gone up to $297 per month. I then cancelled the auto pay, hopefully they would not charge my bank.

Highly overpriced, always does the bare minimum, no customer loyalty and the local agents office in Louisiana Jeff Hages in Mandeville is awful with their customers. Several opportunities I asked for a breakdown of my policy with nothing but an email reply to do paperless option for 10% discount still making my monthly or pay full year which still amounted to 40% higher than all my other recent quotes for the same or better coverage. I paid 100$ more a month on my car insurance then my car note itself! Another Allstate customer hit my vehicle carelessly while on their phone and the company tricked me into using their mobile app in which they undervalued the amount of the damages by more than half. Avoid this company and seek out one that wants to earn your business.

I was rear-ended by a man who has Allstate insurance whom of which lowers the estimate from the Collision center, won't replace my rear tire, won't replace my grandkids' car seats without me first purchasing them. Why should I be inconvenienced to do so? They should just pay. None of this was my fault. It was Allstate client who was totally at fault and I'm being so very inconvenienced by this whole entire situation. Allstate is trying to pay as less as possible to someone who is being stressed out behind their client!!!

I noticed the annual mileage driven figure had been changed to a higher bracket without my knowledge. And that no mileage data was recorded at all for my 3 vehicles. As I checked previous policies the same thing had been occurring. Even though I had sent in mileage sheets. When I asked the agent about he said it did not matter and that even if car was driven less miles the rate would be the same. Yet it clearly states that mileage driven can affect policy premiums.

My husband’s car broke down on the side of the highway and he waited 4.5 HOURS before Allstate actually got there. When he first called they forgot to process the order for the truck to go out. Had the wrong phone number on file so they were unable to reach him. He called back and thought he had everything straightened out with them. They told him they would send someone out right away, but more time passes and NOTHING. He calls back and finds out they never changed the number on file and claimed since he didn’t pick up the call they canceled the trip!!! UNACCEPTABLE ALLSTATE!!!

My experience with AllState agent Mark ** and ALLSTATE RESPONSE is horrific. Completely unprofessional, rude and incompetent, His office told me I did not have to add my son to my insurance if I accepted that Allstate was not responsible for any accident he may have which I accepted. Three months later they asked me to pay over $1200 including the insurance fee for the three months that my son did not drive because of the instructions they game me. Instead of accepting their false advice to me they have accused me of being stupid, a liar, a bully etc. For the record I am a professor not accustomed to be being accused of being any of those things. And AllState Corporate's answer was that they could do nothing because the advice I was given was oral. KEEP AWAY!

I purchased auto and life insurance six months ago. The premium quoted and the premiums charged were different every month. They kept switching my coverage without my authorization. I had to call every month because my premium would increase for no reason, which was usually due to the unauthorized coverage changes. They wrote an life insurance policy on my 21 year old daughter to save money on her auto policy...I still have yet to see that policy, but I'm paying for it. They said they would send me documents to sign, never got them.

On Dec 21st, 2018, an Allstate driver ran a red light and smashed into our vehicle at speed, totaling it and leaving us without a car, and my wife battered and in pain for weeks. After taking several weeks to contact their client, Allstate assumed zero liability for the accident, citing their driver's statement as their sole evidence. The police report said the other driver ran the red light. A witness in the report corroborated this. She signed a citation for running the light on the scene. Our own statements reflected this reality as well. However, a driver who entered the intersection, running a red light at a high rate of speed, giving a contradictory story was all it took to decline any liability and leave us high and dry.

As with every other review, Allstate are crooks and accident forgiveness they preach is all bs. They will find the loopholes to not pay a claim. If you have a minor in your household and you don’t add them to your policy they will not pay. Beware of the fine print... You can lend your car to a complete stranger and they will pay but if you don’t add a minor they will not even if you have paid your yearly policy on time and have been a customer for 10+ years. I hope they enjoy the money we’ve paid. Greedy company with unethical people working for them.

They sent us those road assistance cards for supposedly get free service if needed. I got a flat tire and I called them to have someone to put some air on it so I drove it to the dealership. The representatives refused to help me because I didn’t have a car accident. They told me that I needed to find assistance on my own. I am on my payments and been their customer for 15 years, both car and home insurance. I feel dissatisfied with the new agent and central customer service. I will just wait until I have to renew insurance so I can change to another company. I called Toyota road assistance and they were very nice and supportive. I felt in much better hands with Toyota customer service.

We have old cars, because we are practical, and don't need new cars, so we always have 'liability only' auto insurance. We've been customers with Allstate for over 30 years. About 15 years ago, they 'accidentally' converted all of our auto insurance plans to full comprehensive. My wife wondered why the cost went up after a few months, and called, and they were sorry, switched them back. Today, my wife bought a used van, for her business, and she called and asked them to put the van on our insurance. They asked if we wanted it to be 'comprehensive, like the other vehicles'. She was furious to find out that they switched us up to full comprehensive on every vehicle, last year! This is an extra cost of $1200 or so. I am going to get that money back, if I have to sue.

Claim department Vietnamese Mr. ** and Mr. Allan ** are rude and racist! If you are not a native speaker, they make fun of you and talking ** to you! If you complain them to claim department manager, they never even answer your phone! When you buy insurance from them, they are so nice to you. Once you are in a accident, they ignore you and use all the racist people to piss you off. Very bad service.

Horrible people at claim dept Allstate! I accepted default bodily injury claim and asked agent to process it. Agent said she will process with final settlement and when I called during final settlement, she comes up with story that I didn’t accept default settlement! Unbelievable… Certainly customer is not in good hands… They need to stop lying.

They are CROOKS! ALLSTATE is FRAUD!!! They have taken thousands and thousands of dollars from me for 12 years and they find loopholes that take you and I by surprise not to pay a collision claim! You're in CROOKED HANDS with AllState. That should be their slogan. Garbage company!!! And rude people! Keep my money. I hope you all choke on it!

If I could give it a negative number I would. Worst experience I have ever had. I sure hope they take care of their paying customers better than they do taking care of the people their customers crash into on the roads. Based on this experience I would never consider using Allstate for anything and I will shout it from the rooftop. Big Insurance company that does not give a crap about the average person. They are good at collecting premiums but very rude and apathetic about paying out claims and making people whole again. Terrible rental car program - just terrible service as a whole. Buyer Beware.

On 12/27/2018 I was sideswiped by an Allstate customer that fully admitted fault. I’m still trying to get my vehicle in for repairs. Since my back and neck are out I’ve gone for medical help and hired a lawyer. Would never have done that if I was treated right but oh well. Olivia ** should be ashamed!

I have been hit by one of Allstate driver, somebody calls me for the Allstate’s agency telling to take a photo on that quick photo app. I did what it had to be done and sent the photos the next 2 days, Allstate send me a letter that had only 149.99 to fix the damages if I wanted to do it my self. They were dents in my car and the outside mirror was completely broken, so what 149.99 dollars going to fix??? One of the adjusters or estimators calls me and she offers to pick my car from my house and fix it and SHE RECOMMENDED ME WITH A SHOP. I said ok you can take but I needed a car to move for personal reasons, so the lady offered to give me a rental the next day.

I was a customer of Allstate for over 15 years and I hadn't submitted any claims during that period. However, the day I submitted a claim I was shocked they could not pay for full repair of my vehicle. I made many attempts to fix the problem, I did not get any follow-up. I even took the matter to court. Do you know they had to hire their own lawyer at 10 times the cost of my claim of $1000. I know many have experienced the same hustle in their claims. You are in bad hand with Allstate. Avoid avoid avoid.

My Agent was unaware of the fact that I had to do all the work when I was hit by an uninsured motorist... I filed my claim and heard nothing until I called the main office and they said I had not contacted them to get things started. This was 4 months after the accident.

Allstate rewards their safe drivers with a safe driving bonus check every six months that you are claim free. Well, that's sort of true. What they don't inform you is that they will increase your premium every single year, and that increase is a doubled or tripled amount more than both "bonus checks" combined. (For the first 3 to 4 years, these bonus checks are in the $20 to $24 dollar range) So, you are not getting any real bonus, but you are actually paying more. They also don't inform you that if you make the most trivial change in your auto insurance, the previous 5 safe driving months will be tossed away and you are starting all over with a "new policy." I've been with Allstate for ten years now. I really need to have my head examined. Let me share the latest scam they have come up with to get even more money out of their clients.

Allstate a very bulling company... They seem to make settling claims not in your favor... Take it from a customer of Allstate for over 20 yrs. Recommend you find a better co. Shop around. There are companies that like good drivers if you are...

I own a 2014 F-250 which was involved in a 40-50 mph front end crash. This was not my wife’s fault and the truck just made cross country trip with no issues at all. The impact rather crash destroyed the front of the truck even breaking the tow hooks off of the frame. The auto body shop recommended by Board Ford fixed the visible damage but when we went to drive it the front end was making a humming noise, the brake cable was broken, the steering wheel was not straight and the truck began shaking. The auto shop stated they saw nothing broken so we took it back Ford. Ford stated they could not say the damage was from the crash as it could have been wear and tear previously.

They could do some improvement on customer service. Have lower rates, Don't lie to the customer about 30 rentals on a car after being involved in a wreck and take the rental back before the full 30 days. It's hard to get a car without them paying customers after they sign off.

I was in a car accident on November 15. I was told by the Allstate adjuster that the vehicle was a total loss. It's now December 19 and no progress has been made on my claim. My local office does not handle claims; I must call a toll free number and wait on the phone for over 20 minutes to speak to someone who has no answers. I've tried chatting and sending messages and still get nowhere. I'm not multiple months into this like other people, but I see where this is going. My local Allstate agency should be able to work with me to get this completed and processed. I shouldn't have to deal with outside companies and no answers. I was previously with State Farm and they were great to work with. I may switch back, if and when this claim is completed.

According to an email I received from my now former agency, the agency purchased after the prior owner was terminated for fraudulently applying incorrect zip codes to retain clients. I was one of them and they tried to raise my auto rates by almost 50%. So after 18 years, I was treated like garbage and forced to change insurance companies. After learning the truth about the fraud and how long it took to discover it, I probably would have left anyway.

I just signed up with Allstate Ins for my vehicles and home. Right from start I was saving money and Maria was very friendly and followed up with all my needs. It is nice to have an agent who cares and takes the time for my needs.

I was rear ended in October 2018 by a driver carrying Allstate Auto Insurance. The driver was found At Fault and ticketed. Allstate was responsible for repairing my vehicle and providing me with a rental car while repairs were being completed. Allstate provided me with a rental car from Enterprise Rental who they contract with. It took approximately 30 days for the repairs to be completed by the BMW Collision Center. Allstate paid for the first 20 days of the rental car but failed to pay for the last 10 days of rental while my car was still in the shop. Since Allstate failed to pay, Enterprise deducted the balance from my personal account. Allstate don't seem to understand that the accident was due to no fault of my own and I should not be paying for my own rental car that they provided. I called every day this week to try to get this resolved but to no avail. I would not recommend Allstate to anyone, ever.

They did not cover the cost of my totaled car. I had to claim through my insurance. They offered only a third of all amount. Unethical business. I would had agreed with half an amount to save my time and theirs, since I am a small business owner and know how time is valuable. That's why us, consumers, have to pay extra to cover their billing tactics. PLEASE STAY AWAY FROM THEM to give the fair companies to grow.

So I had Allstate car and house insurance together for over a decade and the day I sold my house I cancelled my house and car insurance together but since the payments were in auto pay they never canceled it to stop the payments and due to me having them for so long I never realized that I was getting charged for 12 extra months until I caught this mistake and I brought it to their attention. They didn’t want to reimburse me back my money!! Now there was no accidents involved. Just that they’ve been charging me for 12 extra months and they basically robbed me for my money and I can’t get anyone to even work with me as far as getting back my money. The worst company in my book. NEVER AGAIN WILL I OR MY FAMILY DO BUSINESS WITH ALLSTATE AGAIN!!

I have Allstate for a long time without problems until the day that someone crashed my car. Then, they treated me terrible since the first call for claim. Allstate was too the insurance of the driver that hit in me. They took 1 month to give solution to my case and said that It was my fault that the driver get out from a parking lot without see and hit me. I am changing all my insurance. The cheaper can become after a problem.

I am starting to see negative things about Allstate. They did not notify me at the time of my renewal about going up $3 more on my car insurance, so I called the agency and she was not in at the time. Coworkers claimed that they will have her call me back, a week went pass so I called again recently, left a message & said it was like my second request for my agent to call me. So finally she got in touch with me later that day and apologize for not getting back to me sooner which was all good & everything. So I let her know what the situation was & she said another person had the same problem I did & it should have been on my renewal & she said she believed it was from the car being over 10 years old. I mean what difference does it make how old the car is.

At the end of my policy period I went with another insurance company. Now Allstate agent Denise Buckley's office in West Palm Beach is telling me that if I don't show proof that I have insurance with someone else that I will be charged a $93.27 premium because I'm still "active" with them. I'm told that there is a grace period of 2 months with Allstate. I have never heard of this before. Now other insurance company has such a policy. I emailed and called to tell them I have an active insurance policy with someone else and that I have never had to show proof to any other insurance company before.

Instead of going green, I opted to receive a statement each month. After being with them for 6 months, they raised my rates $46/month, That's almost $300 for 6 single pieces of paper. Yes...I was advised. But had no idea my rates would increase 22% if I didn't. I mean, the last thing I expected of my insurance company is to be taken advantage of like that. I intend to do 2 things, #1 I intend to contact my utility folks and find out how much I can save by "going green" and #2 Shop for new auto insurance.

Allstate says that "YOU ARE IN GOOD HANDS WITH ALLSTATE". Well after 40+yrs with them, I can say they have their hands in your pocket. Had an accident that they claim there were injuries, and there were none. Neither of the parties filed any injury claim. Allstate kept trying to give me about 40% less than my totaled car was worth. After filing with the Department of Insurance a complaint they finally settled the claim with about 20% still left on the table. But after fighting with them for 4 months, I accepted their offer. Stay away from Allstate. They "PLACE PROFITS BEFORE PEOPLE"!!!

My car was hit by an Allstate driver in the passenger and rear doors. The police report shows it was their driver's fault but Allstate's policy is DELAY, DENY AND DEFEND with their on retainer auto accident lawyers. Allstate wouldn't send an appraiser instead making me download their app and send them pictures. They offered to pay 20% of their estimate of $600. I took the car to 3 body shops and the estimates were all above $3500. Told not to drive the car. Airbag issue and door wouldn't open. We had to go to binding arbitration where Allstate knows in NYS it's easy to get the reviewer to settle on a partial responsibility. They do this to screw their own insured too as the nice little old lady didn't get her car money either. Your wallet is in good hands with Allstate, they as a corporation should be ashamed. God help anyone who has to deal with the corporation.