Allstate Auto Insurance

Allstate is a large, greedy, insurance company who uses ugly tactics to make it difficult to get paid for a claim. An Allstate driver hit my car from behind while I was stopped at a red light. There are no other tricky details. They weren’t paying attention and ran into the back of my vehicle. A day later, my insurance company (Erie) called me and said that a claim was made by Allstate stating that I caused an accident with one of their drivers. I called Allstate, and the lady was quite rude. She said she called Erie because she was unable to contact me. I later found one missed call with no voicemails, and it was only a few minutes before my insurance company received the call from her.

Stay away from Allstate! They happily take your money but when it comes time for them to do their job, they are ghosts. I was in an accident over a month ago and have not heard from my agent once! When I dial the number for her office it just transfers me to the main hotline where I have to go through multiple automated prompts to get a human being on the line. What is the point in having an agent if you never get to talk to them! Working with my adjusters has been like pulling teeth, they never answer the phone and will rarely return my calls. I feel like I'm completely alone in trying to get my vehicle repaired. Needless to say, once this ordeal is finally over, I'm switching to another company.

Updated on 12/13/2022: I have a damage from an Allstate insured driver. The claim handling is horrible. Only standard letters and denials. They only accept estimates by their assigned companies. 2 weeks and nothing is clarified. Allstate - you are definitely not in good hands.

I've been with Allstate for about 6 months... My policy started at about $136.00... This policy went up about $29 more for an alleged trailer I owned.... A few days ago I tried to remove the "trailer" from the policy At least 3 months because I'm doing a conversion... That day I found out that my RV appeared in the policy as a trailer!!! This vehicle is a huge 1999 Van Hool Bus that weighs 25 tons... which for Allstate was a simple trailer pulled by a car. After much insistence, he was removed from the policy under the promise of returning the 5 months I paid as credit.

You have to fight for every penny with Allstate. In addition to that they hold your money once agreed upon. I am now without a car, without a rental (they asked me to turn it back in already) and no money for my total loss vehicle which they already picked up through vendor. You should have time to replace a total loss vehicle after you receive payout. Not with Allstate, it will be about 12 days carless by the time the money comes. Ridiculous, sad part is they always ask for my business but after being on this side of a claim with them they will never get it.

Of course you can't get a hold of a real person. Allstate screwed me out of $1000 when it was someone else’s fault. They are horrible to work with and would highly recommend you find someone else that will take the time to work with you instead of against you. HORRIBLE company. I am 65 and on Medicare, but they don’t care about anyone. I don’t ever write bad reviews but I can’t get any help from them so they don't even deserve 1 star.

Replacing a car is incredibly frustrating. On Fri I replaced a car on my policy. I never received the e-mail confirmation for this, but everything looked fine. On Sat I went to pick up my car. Called my agent to confirm my car is insured. After 2-3 min the auto answ. service couldn't take my call. Left a message; never got a called back. Called customer service who after a bit of searching confirmed my new car is insured. Drove the car home.

Well, I spent another hour or so on the phone again today with Allstate. My accident happened on August 30th and I was on the ball with reporting it right off to my insurance and the other driver's insurance, who has Allstate. Today is September 13th. My car is still sitting in my yard wrecked. Even though they have access to the police report from that day now, they STILL are looking for a statement from the other driver, whom they haven't been able to reach for 2 weeks. I was told I get to wait another week before I can even get a rental car... so 3 weeks with no car. Awesome. They have to validate "liability". It's Allstate's "policy" that they need both driver's statements, even though the police report clearly states she hit me when I was at a stop sign motionless... I guess if you're not the policyholder, they don't care.

I've had many auto insurance in my lifetime. Allstate claims policy is the worst. I've experienced. Unbelievable how they treat full coverage customers. Switching back to Mercury. Shocked! Unhappy!!

Do not work with Aaron. He is only about the sale and Mia informed me so not my comprehensive coverage has been dropped until I can get an appointment in October which was the earliest in my area because he did not inform me properly and told me someone would let me know where I could go to get the photos needed for the coverage. Wasn’t till I got and statement in the mail that I was notified that my coverage was dropped did I actually get information on where I could go for coverage. Had I known it was going to be all of this I would have bundled with Geico. However even though she couldn’t help too much due to the restrictions New York State has Nakima did he best to help fix the issue with finding me some other options that may not be super close but could get me in sooner so I can restore my coverage. She the only reason I haven’t canceled my whole policy and switched back to Geico!!!

I started my insurance policy with Allstate Insurance in NC because they gave me a cheaper rate than Progressive. My payments started around $170 per month my first six months. The next six months went up to around $200 per month. Then the payment went up to $236 per month, so I called the Allstate office in NC, I spoke with a guy since my representative wasn't available and asked him why does my policy amount keep going up, I didn't have tickets or anything on my licenses. He had the NERVE to say "INFLATION WENT UP". I have never heard anything like that from any insurance company I have ever dealt with. I let him know I would be seeking a new company since they increase payments from inflation, which seem as if they operate like a gas station, or grocery store.

Allstate 3 d's Deny, Defend, Delay. Accident May 2022, No inspection by the Adjuster, He created a false supplement, Declared car a Total Loss from false supplement, Used third party software for ACV and nope not talking about CCC one or colossus, refused and or omitted to adjust the vehicle options, Schedule unauthorized pick up of my vehicle without my release or consent. Adjuster do not have a License which is a requirement for the state that I live in. All this happen on the first phone conversation with the adjuster and the next 2 days after that, Too much to list here. Just agreed on settlement amount Aug 15 2022. Allstate still refuse to pay me unless I sign over my title, power of attorney, and release. Guess I will be back to let you guys how it went next week. #1 "Worst Insurance Company in America" not my words, The words from the American Association for Justice. **

I filed an auto claim with Allstate, my insurance carrier for several years, regarding a car incident involving my son who was covered under my insurance. There was a person claiming to be hurt and they sued my son and me. After several weeks, Allstate determined they would hire legal counsel to represent me, that I was covered at the time of the incident, and I met all the criteria to qualify for coverage. They retained an attorney for me and that attorney represented me for about two years until Allstate decided they no longer wanted to represent me, so they filed a lawsuit against me, suing me, so they could get out of their responsibility after they had made the careful determination to represent me.

Most dishonest, disorganized, disrespectful insurance company we have ever dealt with. Beware. They will do everything possible to avoid paying what they owe you, and will pass the buck endlessly until you burn out and simply switch companies. I imagine their stock has done quite well.

All state put me in the worst position ever... Never believe their agents nor take their work. All state overdraft my account. After I suspended my payment and changed the date they still charged my bank account and cause major overdraft fees. Not only that I had to miss my aunt's funeral due to Allstate not giving me my money back. It took 3 days before Karen from the resolution team called. She was rude and nasty. Overtalked me. Yelled at me. They then want me to call my bank. Have them send proof of my fees just to not return the fee for 5-7 days after. Allstate (Karen) never once apologized. Didn't have any empathy that I couldn't go to my mom sister funeral. I got paid and had to pay all the fees out my pay check causing me to be behind on other bills. Still haven't received any results or money.

I have been with Allstate for 30 years. My insurance went up $100 this past year. I called up the agent. They never called me back. I decided to get a quote elsewhere, it turns out to be $1,600 less a year than Allstate. I find this very troubling.

Allstate lazy, dumb employees Barbra **, Dominique ** Eliizabeth ** and Christine ** are the worst claim workers who continued to blame each other… Misplace, and lost claim information and didn’t submit my claim correctly and I had to file in court. I’m going back to the veteran insurance company USAA. Allstate is the worst insurance company ever. 2022.

So I switched from Geico to Allstate--which was a horrible mistake. I made an error and I was trying to correct the error. I reached out to Allstate via the app and chat, and was told one thing, but to my surprise I was greeted with a letter days later with a termination before I could even get my policy started. So not only was I given wrong information. I was later told that there was nothing they could do about being mislead online via chat. So here I am with a policy less than what I needed and paying more than I started--there was literally no benefit to leave the policy I had.

A very traditional insurance including service and attitude. I was involuntarily made customer of Allstate after a motorist missed my vehicle in the rearview mirror in a parking lot. Facing Allstates policy of “no third party involvement” precluded my own insurance from assisting and I had to face Allstate myself. Repair of my vehicle was easily assigned to a body shop but obtaining a rental car and getting reimbursed (which is unexpected) was intentionally made difficult. Several phone calls including the rental car location directly speaking to Allstate were needed to convince representatives to take responsibility for the claim. The “Rental Vehicle Guidelines” I received were useless when intending to rent a car for the rate that Allstate asserts is coordinated with rental car businesses. The effort to deceive customers with hopes to save money is VERY DISAPPOINTING to say the least.

AWFUL! Horrible! The Austin office is the worst! They have attempted to add my son to the policy even though he doesn't have a license or drive! They became very forceful, rude and threatening. To the point of telling me they would deduct the amount of money they wish from my bank, as the paperwork I signed to start with them allows them to charge for anything they wish. This is a very untrustworthy business!

Low premiums are great, but when I’ve exceeded 4 weeks to get my claim paid out and the claims department and total loss department doesn’t answer their phones or return calls low premiums don’t do me any good. As I’m still paying for something that’s not drivable and not in my possession. The only response I get is when my local agent calls the claims department on my behalf. 20 years ago this was a 48 hour turnaround. Now exceeding 4 weeks.

In January I got bill for 2 cars. My old car was a 2014. The new car 2021. The insurance was cheaper on the new car. Bill was over 700 for Six months. Sold old car. Got new bill from Allstate. It went from 350 every 6 month to over 500 every 6 months for a car that has more safety features than the old one had. Got rid of Allstate. Have another company offers me 421.00 per year better coverage. Years with the same company and that’s the way they treat you. To them it’s all about the money.

I was charged for 6 months of someone else's insurance, which I had not authorized. I called ALLSTATE to inform them of the problem, and to see if they could help resolve it. Customer service would not cooperate at all because my name was not on the insurance policy that stole my money. The money was charged fraudulently, and they refused to help. I cannot recommend ANY company that will not even TALK to me about money they took from me without my authorization.

Allstate a a scam. Please do not insure your car with them. If you ever have Allstate insurance then make sure you have a lawyer at hand because if you ever have claim they don’t pay, never return calls and are good at falsifying documents. Please do your research and never use Allstate. They are the worst insurance company.

Allstate Auto Insurance cost is about average but the service is way below average. The Claim department doesn't answer the auto accident report phone calls. The Auto damage adjuster doesn't show up after a week of delay. This is the highest auto insurance cost company but the lowest quality of service.

I switched to Allstate for cheaper rate offer provided from the Baltimore office with Alexis on 3/8. I provided my Debit card information for payment and received an email with payment confirmation and insurance information. On April 26th I received a notice from MVA my insurance was cancelled on 3/10. I called allstate and provided my policy number, got transferred to the local office in Baltimore and received the worse customer service ever. Alexis no longer works there and the man on the phone was very rude. I avoided arguing with him and stated I'll just write a review after I get assistance elsewhere.

I acquired a Mileswise policy in 9/21/2021. It was set to renew on 3/21/2022. I was contact at 9:05am by an Allstate rep concerning renewal. She asked why I did not receive renewal Docs and cards. I answered that I did not know why and that I had not received anything in the mail due to the fact I was enrolled in Mileswise program. She had me call a Milewise Rep for Allstate. At which time I was connected with Ms. ** in North Carolina. She stated that I needed to pay $174 for my renewal docs to auto populate in the apps so that the dates on the cards would be update. I gave her my card info and asked to make sure, and she checked with a supervisor. She said that it should update within 48 hours at the latest.

I was rear ended at high speed by one of their policyholders in December. Their driver was given a citation. My car was written off so I put in a claim with Allstate. I was given a name and number for an adjuster for my claim when I called her I never got through to a person, I left multiple voice mails which were never returned. I called customer service many times which every time I was asked to go through what happened at the accident and told someone would get back to me, nobody ever did. I finally had to go through my insurance as I needed a car. It took Allstate 6 weeks to admit fault. They never did contact me to see about injuries missed time off of work. I always have to call them. After this experience I would never use Allstate as my insurance company, terrible customer service.

This is the worse company. I was reared by an Allstate insured, who was issued a citation. The adjuster chopped my estimate down by 800.00 and told me I had to get the cheapest aftermarket parts. She or her supervisor has not returned my calls, when I call the representatives continue to put the call back in queue. I have never had an accident, my car was in Mint condition as I had just gotten a Carfax report from the Lincoln dealership who has performed all maintenance on my Lincoln. I had Excellent condition Ford parts but Allstate will not allow my vehicle to be repaired to the condition as it was prior to the accident. I had Authentic parts, not aftermarket. Customer service is horrible and unprofessional.

I have had their insurance for around a year and half. First it started out good, the price of the insurance was great, they had my car, motorcycle and house and the rates were great. I hit a Deer and that's where I started having issues. I put in my claim, they never called me, I had to call all the time just to find out what was going on and where my claim was at. They did pay off, again I had to find out by calling in instead of them calling me. I never heard from my agent during the entire time of my claim. They did pay me off Quickly and fairly for my car after I called in to find out what was happening, they had it solved a week prior to my call but did not pay until I called.