Allstate Car Insurance Reviews

Have rain pouring in our house and Allstate isn’t helping us at all. Said they’d fix the drywall which would literally just get soaked all over again. They won’t help because they can’t see damage to our siding, even though rain is pouring in multiple places on one wall of our home suddenly. Estimates repair is $15K. They won’t help us at all.

You're NOT in good hands with Allstate. Consumer beware. I've been a customer for 11 years - auto, home and life. Paid premium prices for comprehensive auto insurance. Bought a used vehicle on December 30, 2025 in pristine condition for a good price at fair market value ($21.500). I drove it less than 100 miles and on Jan 25, 2026 an interior fire from a heater blower caused enough damage that Allstate deemed it a total loss.

I had a horrible experience with Allstate. They aren't my insurance provider but I dealt with them because a person insurance with them hit my vehicle. I should have known they were up to NO good when they asked me the innocent bystander to pay for the rental car and then claimed I would be reimbursed for it. In hindsight I should have been told in the initial phone call when asked what body shop I would be using and them setting up a reservation for me with Enterprise of a daily rate they were going to cover. I wasn't provided this information. Enterprise didn't have a car available which I would assume is what they only cover at full price, even thought I drive a nice pickup truck. So since I was given a daily rate I assumed they would cover whatever vehicle was available at the time at full price. I was so very wrong.

My overall experience was fairly good until this past year. I change to a different company, and my mortgage company sent the renewal payment to Allstate after my cancellation in error. Since March the check was sent, and Allstate staff has confirmed the check was cashed 4/6/26. I have called multiple times a week. I have reach out to my mortgage company they have provided proof of the canceled check and to date 5/8/26. Allstate refuses to return the payment to me or my mortgage company. Every call is a different reason why they can locate the money to return it.

ALLSTATE IS HORRIBLE!!! DON'T DESERVE EVEN 1 STAR!!!! First they don't provide you with the correct policy & payment info. I was quoted one thing, and billed entirely different. I asked was roadside included in the quote and was advised yes, then months later discovered this was a separate payment and was auto enrolled by an Allstate rep directly. I've never been able to login for roadside assistance, but they were taking my money using the payment info provided to start the policy and never advised me. Fast forward to today, and I'm finding out the policy cancelled. There was no call to try to keep me as a customer, but still took my money for roadside assistance.

I purchased renter's insurance from Allstate last December. I was supposed to be paying $22.89 monthly through automatic payment withdrawal. A few months in, they stopped billing me, then sent me a notice of cancelation due to nonpayment. Next thing I know, I'm being contacted by a collection's agency for this outstanding balance of $45. When I tried to contact Allstate, I couldn't get through their automated system with any department accept sales. I had to speak to five different people over two hours in an attempt to dispute the matter. Finally, an 'executive insurance agent' told me they refunded me the last payment I made, then tried to bill me for two months at once. So they tried to charge me $45 at one time when they were supposed to be taking $22.89. She said my bank rejected it, which makes sense, but I was never notified of anything from my bank.

Their insured lost control of his vehicle, literally uprooting my custom mailbox, wiping out 50 feet of mature landscaping and taking down a portion of chain link fencing. Allstate has been the worst to deal with. I have taken time off of work to get estimates which either they don't show up or call back to even schedule. I've emailed a bunch of photos and sent estimates of people who DID show up to quote the repairs. Allstate finally paid a partial claim sending it to my credit union that I haven't done business with in over 15 years, even though I still have my IRA's and VISA with them. My Zelle account is tied to my Wells Fargo Bank, so I have no idea why they sent it to my CU account?

I am joining the crowd in encouraging everyone to NOT use Allstate insurance for coverage. Their policies are disrespectful to their own insured customers and those persons unfortunate enough to be involved in an auto accident with an Allstate customer. Four weeks after being struck by Allstate insured driver, I cannot get any positive resolution for repair of my car. Allstate has a police report indicating their insured is at fault but will not proceed to have an adjuster evaluate repairs. Review after review indicates they delay and devalue claims for all parties involved. Avoid Allstate at all costs.

If I could only put a 0. Customer over 15 years. Got my car stolen and they dragged their feet and picked apart my policy to only give me $3,000 on a stolen car that was still worth $10,000. Then my roof needed replaced at $25,000 and did the same thing and gave me $6,000 and claimed that it was changing policies across the company on roof coverage. Now a year after canceling they are sending over to collections a $300 bill trying to say my last payment was returned and I still owe another month.

This is still an ongoing issue but my experience so far has been awful. I was hit by one of their insured drivers back on 4/1. It was completely her fault, and liability was assumed almost immediately. They didn't respond to the estimate from the shop for two weeks, and only acknowledged it after multiple calls from me. They've continued arguing with the shop (who says the car is a total loss) and insist that the car is repairable. I've made SO many phone calls following up on this issue and those calls seem to be the only reason anything has happened so far.

Allstate operates like a completely dysfunctional organization. Processes are disorganized, communication is inconsistent, and every simple issue becomes a long, frustrating experience because departments don’t seem to coordinate with one another. Nothing feels streamlined or efficient, and it’s clear the internal structure is broken. For a national insurance company, this level of disarray is unacceptable. My dissatisfaction is with Allstate as a company, not with the individuals trying to work within a flawed system.

This complaint is for Brian ** Allstate insurance in Holly, mi. ON 03/23/26,after receiving a notice of a 300 increase in home insurance coverage (second increase in 2 years) that would put the yearly payment to nearly 1800. I switched to a different agency starting coverage when my policy expired from Allstate. I notified allstate that I was changing insurers and that I was not renewing my coverage with them. Adding in they are no longer authorized to withdraw from my bank account. Allstate immediately canceled my coverage (both home and auto that were already paid in full for).

I have been dealing with a total loss claim with them for over two months now. I was assigned a representative to my claim and have had the absolute worst experience. She could not even answer my calls or messages and each person I talk to gives me different information. Overall, I HIGHLY suggest you just get GEICO because while it may be pricey, at least they take care of their customers.

The local branch of Allstate, Tim Baker and his associates in Staunton, Virginia are wonderful, on top of their game and great people to work with! Unfortunately, the people at Allstate Corporate have no idea what the left and right hand are doing. I had a huge collision with a truck that shot across the road the road in front of me that totaled my car on 10-16-25. First, I had to make three taped interviews with three different representatives of what happened. Yep, three.

Worse claims I've ever dealt with. I've been on the phone with them 10 times in 48 hrs! My legally parked Jeep was hit by a (Allstate customer) 33' RV trailer being towed through a parking lot. Ripped the passenger side wheel well & entire lower front end of my jeep clean off & ended up under the RV's destroyed double tires. Allstate doesn't care if or how I get to work. Closest rental car agency is 90 miles north on Hwy 101, and is always overbooked. Allstate claims can't seem to understand how rural we are & how far from the I-5 corridor (3-5 hrs) it is to the next closest rental agency! I can hardly wait until the "Virtual adjustor" gets involved with our small town's only local body/auto shop. If I was shopping around for insurance companies, I'd choose a different one, since how an insurance company treats the wronged party, says volumes. I wonder how they treat their own clients! At this point, ANY company is better than Allstate.

Allstate began the claim with so many errors, putting all in my passenger's name, not mine, I told them, it is my car, I was driving, my claim. They are riddled with so many errors. They never respond back to you, leave you hanging. Then gave them some estimates I got for my damaged car that their policy holder backed into me, and they said they needed to do their own estimate, their estimate was low balled and had an error, they did not include the bumper damage in my estimate, by Florida law they are required to fix that and present a fair and error free estimate, but they are not. Their links they send do not work, they send all in my passengers name, they never call back, I called the supervisor of the adjuster twice, she never has called back.

One of the worst insurance companies to deal with. They look for inferior used parts, and do not pay properly for repairs. They cut the shows rate and labor times to better them and to save a nickel. Stay away from this company.

Allstate is the worst Auto insurance I've ever had/have they tow my car an hour away knowing my car doesn't have any brakes. They want me to drive my car without brakes back to my house that is an hour away.

I have auto pay through Allstate one month they removed 3 payments, I did not give them approve the additional payments. It was right before Christmas. My payments were supposed to be reduced by $50 after the sale and purchase of a car. I called a bunch of times to get the 2 additional payments put back into my account. Only one of the payments was returned to me. They still charged me the higher amount for the next couple of months.

We switched to Allstate because they gave us a really good price for our vehicles. We paid $180 something a month for 2 cars. 1 full coverage and 1 liability. After 6 months they DOUBLED our premium. We took one vehicle off and it went UP. Then we got a new pickup. They were taking out $460 something a month for 2 cars. They said they had to take 2 months of higher payments because of when we added our truck. We took the old truck off and our payments were supposed to go down to a little over $300 a month for 1 vehicle. We also have homeowners with them so we have a bundle. But, we are at our renewal time frame next month and they are UPPING our premium another $460 something dollars for 1 vehicle!! This is ridiculous!!

Allstate are untrustworthy. They have an app called drivewise and you have to do 50 trips driving safely to get a 5% discount. You NEVER get the discount. This has happened to me 3 times now. They wait till 2 weeks before your renewal and change your number of trips. Mine was changed from 50 trips to 23. Even though I took a photograph showing when I completed the 50 trips and an Allstate verified this for me last October they changed my numbers again and I don't get the discount. They are very dishonest and untrustworthy.

I am on the Do Not Call registry and EVERY DAY for weeks now, I receive solicitation calls from a St. Petersburg, Florida number for Allstate Insurance, and every day I ask them to take me off their call list. This is clearly harassment.

Hi 👋🏽, I just had to share because I’m still shocked by the stupidity of 2 Allstate agents. They could not sign me up for an insurance policy, because in August of 2004, my license was suspended? Yes, for something that actually never happened, but not that it matters. They are talking about 22 years ago. 🤯🤯🤯 Omg! I hope I didn’t j-walked when I was 5!

Allstate auto insurance could be good but what good is an insurance policy if you can't access your own account online and you cannot reach anyone by phone or in person that will help you to access any of your account info.

Completely useless insurance company. My legally parked car was hit by another driver while I was inside a restaurant. The driver admitted fault, found me inside, and we exchanged insurance information. Despite clear liability, Allstate still made me pay for the damages. On top of that, I constantly had to follow up just to get basic updates. They never even assigned me an adjuster or investigator, leaving me completely in limbo with no communication or accountability. This is exactly the kind of situation insurance is supposed to handle, and they failed at every level. I would not recommend this company to anyone.

I recently became a conservator for my 94 y/o mother who was recently diagnosed with dementia for (she has ad it 'for some time' from doctors evaluation). My father died in 2019. Mom's license invalidated in 2023 (when we hid her keys) and her car registration lapsed in 2024. What I just found is that the agent still has my father's name on the auto policy and has been automatically renewing it and taking money from moms account for this entire time.

I am not happy with this company. The company cost you damn much. The people I’m talking to don’t understand English. They’re robbing up with no damn bullets who’ve own this company did they kissed where the sun don’t shine? They know what I mean.

I bought TV insurance from Allstate for my television for a five-year period. After two years, a problem occurred with the TV, but they did not proceed with the repairs and did not answer my email or give a satisfactory reason for not covering the repair. I suggest considering other options.

I had hail damage to my roof. The roofing company said I needed a new roof, so I made a claim. Allstate says I need only a few separate pieces replaced and offered a few hundred dollars. I had ten more certified roofers come out, all of whom said I needed a new roof. Allstate wouldn't budge. Their claims adjuster, supposedly an independent contractor, came out twice but didn't document the worst of the damage. They came out at the wrong time, both times, so my roofer wasn't there. Got $1500 for roof, gutter, window treatments, siding, and interior damage. A piece of hail came all the way through the ceiling. The actual cost was closer to $15,000. Allstate does not care about its customers. I ended up switching claim specialists twice because the first two who denied me money were both promoted to supervisor. So, screw the customer, get a promotion.

Worst company to work with. Had a total loss house fire in 2023, turns out Allstate never increased our coverage amount even though the value increased by 50%, so we were under-insured by about 50%, then they tried to only pay out 60% even though it was a total loss. Had to get our attorney involved which then took 13 months to resolve. Now in Nov 2025, we had a no-fault auto accident and even though impact happened less than 10mph and airbags did not deploy, Allstate devalued our car 45% over a 1 year period, decided to Total our car out over our requests not too, paid us less than the note we owed on, and then Allstate took possession of our car.