Allstate Car Insurance Reviews

Allstate are untrustworthy. They have an app called drivewise and you have to do 50 trips driving safely to get a 5% discount. You NEVER get the discount. This has happened to me 3 times now. They wait till 2 weeks before your renewal and change your number of trips. Mine was changed from 50 trips to 23. Even though I took a photograph showing when I completed the 50 trips and an Allstate verified this for me last October they changed my numbers again and I don't get the discount. They are very dishonest and untrustworthy.

I am on the Do Not Call registry and EVERY DAY for weeks now, I receive solicitation calls from a St. Petersburg, Florida number for Allstate Insurance, and every day I ask them to take me off their call list. This is clearly harassment.

Hi 👋🏽, I just had to share because I’m still shocked by the stupidity of 2 Allstate agents. They could not sign me up for an insurance policy, because in August of 2004, my license was suspended? Yes, for something that actually never happened, but not that it matters. They are talking about 22 years ago. 🤯🤯🤯 Omg! I hope I didn’t j-walked when I was 5!

Allstate auto insurance could be good but what good is an insurance policy if you can't access your own account online and you cannot reach anyone by phone or in person that will help you to access any of your account info.

Completely useless insurance company. My legally parked car was hit by another driver while I was inside a restaurant. The driver admitted fault, found me inside, and we exchanged insurance information. Despite clear liability, Allstate still made me pay for the damages. On top of that, I constantly had to follow up just to get basic updates. They never even assigned me an adjuster or investigator, leaving me completely in limbo with no communication or accountability. This is exactly the kind of situation insurance is supposed to handle, and they failed at every level. I would not recommend this company to anyone.

I recently became a conservator for my 94 y/o mother who was recently diagnosed with dementia for (she has ad it 'for some time' from doctors evaluation). My father died in 2019. Mom's license invalidated in 2023 (when we hid her keys) and her car registration lapsed in 2024. What I just found is that the agent still has my father's name on the auto policy and has been automatically renewing it and taking money from moms account for this entire time.

I am not happy with this company. The company cost you damn much. The people I’m talking to don’t understand English. They’re robbing up with no damn bullets who’ve own this company did they kissed where the sun don’t shine? They know what I mean.

I bought TV insurance from Allstate for my television for a five-year period. After two years, a problem occurred with the TV, but they did not proceed with the repairs and did not answer my email or give a satisfactory reason for not covering the repair. I suggest considering other options.

I had hail damage to my roof. The roofing company said I needed a new roof, so I made a claim. Allstate says I need only a few separate pieces replaced and offered a few hundred dollars. I had ten more certified roofers come out, all of whom said I needed a new roof. Allstate wouldn't budge. Their claims adjuster, supposedly an independent contractor, came out twice but didn't document the worst of the damage. They came out at the wrong time, both times, so my roofer wasn't there. Got $1500 for roof, gutter, window treatments, siding, and interior damage. A piece of hail came all the way through the ceiling. The actual cost was closer to $15,000. Allstate does not care about its customers. I ended up switching claim specialists twice because the first two who denied me money were both promoted to supervisor. So, screw the customer, get a promotion.

Worst company to work with. Had a total loss house fire in 2023, turns out Allstate never increased our coverage amount even though the value increased by 50%, so we were under-insured by about 50%, then they tried to only pay out 60% even though it was a total loss. Had to get our attorney involved which then took 13 months to resolve. Now in Nov 2025, we had a no-fault auto accident and even though impact happened less than 10mph and airbags did not deploy, Allstate devalued our car 45% over a 1 year period, decided to Total our car out over our requests not too, paid us less than the note we owed on, and then Allstate took possession of our car.

I am extremely disappointed with Allstate and the lack of responsibility they have shown throughout our claim process. We were rear-ended, and the other driver’s insurance has been trying to reach Allstate with no response. When we moved policies, Allstate promised they would continue working on this matter, yet nothing has been done.

I was rear-ended by an Allstate customer and it was not easy getting it taken care of. Multiple calls on my part, several mistakes on their part. I felt like the accident was my fault with all the garbage they make you go through. Then to top it off, when I asked about a rental car, they said they would provide me with one through reimbursement. When I called their rental agency, I was informed that the lowest price that they have was higher than my reimbursement amount. So, I have to foot the extra for a 3-day car rental for an accident that wasn't my fault. When I talked with my insurance, the woman who worked in the insurance industry for 35 yrs said she had never heard of it before.

My family and I had not long ago relocated to the Hermitage PA area from Georgia. We needed to insure our vehicles and our home. Ms. Chelsea and Ms. Billi welcomed us to the area with open arms and took care of all of our needs. Their professionalism is matched by their warmth and care, making our transition seamless! You know they must excel at their craft when you look forward to paying your bill (lol). While some businesses look to make a buck, Chelsea and Billi actually provide a customer service that makes them a credit to the Allstate establishment, and I would recommend them to anyone who is looking for, not just affordability; but to professionals who make you truly feel you're in good hands.

I got the agency located in richmond hills NY Mohamed **. This is a very excellent agency, excellent service. They deserve 5 stars and I recommend this to my family and friends for sure to people.

I tried to log into the Allstate app today so I can view my bill and now it's forcing you to accept policies that allowed them to track your driving. This is a scam to have an excuse to go up on your rates. Oh well, I guess I won't be using the app anymore. I guess I'll just have to call and book my agent or call customer service every 5 minutes when I have a quick question, or I need something. 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️

I work for a Auto Dealership. I've been here 13 years. NEVER have I had 3 agents that couldn't help. This rep Gibbs R doesn't speak good. Wouldn't give me his name or Id. All 3 reps stated they didn't have a Supervisor available. I WILL MAKE SURE TO HAVE ALL MY CUSTOMERS CHANGE INSURANCE COMPANIES. THEY WILL BE LOSING EVERY CUSTOMER I GET THAT HAS Allstate.

I was rear ended by a Allstate policyholder I have a 2025 Lexus RX 450h+. Brand new was $79,000. I have had my 2025 rx 450h+ for 8 months and 12,000 miles. Allstate demands that I use aftermarket parts. They want to piece my rx 450h or quilt together my 2025 Lexus RX 450h. It is not a 12 year old dodge. I have tried to contact someone with authority at allstate but the adjuster in charge refuses to allow me to speak with a superior or manger. I highly recommend that no one uses allstate or even cancel your allstate policy.

I had previously been with Allstate for 30 years and my rates were extremely high. After changing to a competitor, the Allstate agent sent me a new quote with rates cut in half trying to win back my business. I had been asking for years if there was anything i could do to lower my rate and had been told there was nothing I could do. Loyalty means nothing to this company. Clearly the “suckers list” published in several articles exists and I was one of the suckers. Stay far away from Allstate!

After 30 years with Allstate Insurance, I canceled my auto and dwelling insurance. I was promised that my rates would not go up if I didn't change my coverage. I was supposed to have the best policy since it was over 30 years old. My auto insurance went up by 42% in 6 months. Maybe turning 60 caused it! No tickets, no wrecks, no claims to cause it. Just turning 60 is all I can guess why.

I tried and tried to get the agent named KY to cancel my insurance as of October 1st. He said he couldn't so I called and spoke to someone else and again I has issues, I told them I was going with a new company starting November 3rd, so what did Allstate do? Take more money out again and then say it's money I owe. Wrong. I shouldn't have to pay when I had tried to cancel at least 5 times and I was treated as if I was the one who was wrong in cancelling. I would never recommend Allstate Insurance to anyone auto or renters. They need to refund all my money.

I just switched to Allstate this year. I just received a notice that my coverage had changed another $60 per year because I chose not to pay via autopay. This was never mentioned when I signed up with Allstate. I am so sick of these hidden fees and practices. I want to report them to whomever has domain over these unscrupulous practices. I would rather go back to Nationwide and pay a higher fee than to have to deal with these types of practices.

Joke of a company. They canceled my insurance with no notification and no explanation. Called to understand what happened and why, and they wouldn't give me any explanation. Furthermore, their records indicated that I haven't been insured since 2024, yet I had an insurance card expiring in June 2025. I have a perfect driving record, and I've been a customer for a DECADE. They literally Treated me like trash. Customer service is terrible. They don't care about you. They're overpriced. Move on.

I'd successfully signed on with agent Matthew ** in Oct. 2024. Automated billing so I wouldn't have to fuss with monthly payments. My policy canceled without warning in April 2025 because of 'non-payment' like Wth. Called the local office to 'be informed' that Matthew left months ago---no email nothing. So my claim was never even properly processed! Had I'd had an accident or what, I'd have been SOL. Total joke. Visited the local office to see it near empty---most of the agents had left! Red flag. The lone agent gave me slackline about 'getting me back into the system' with the $120 cash I paid for "reinstatment" and never happened, as calls to Customer Service "informed" me I'd never been processed, so no record of any account! TOTAL SCAM. AVOID.

I’ve been a customer with Allstate for almost 5 years and their business model is such that each year there’s a rate increase, which the customer knows nothing about and this rate increase automatically wipes out any discount you’ve earned for that year. After the first year with Allstate, they enticed me to leave GEIGO, stating that me adding my car under their umbrella policy; I'd receive a discount and when I phoned a year after adding my car, I was told that insurance went up; that's why I didn't receive the discount. I have discounts with this insurance company, yet I don't benefit from those discounts; Allstate does.

ELISHA ** at Hunter Russell's Allstate Insurance Agency is the best!!! She deserves "Agent of the Year" award. She has went out of her way (coming in on a Saturday) just to help my son get a policy started so that he's good to drive his new vehicle. We love all the agents here, but the way she went above and beyond to help us today, she is truly an Angel in disguise!!! God Bless!!

Their business model appears to involve harassing people until they give in and buy insurance. I got a quote from Allstate's website last night and this morning I had 7 phone calls from Allstate agents in less than 2 hours. And 3 more since then. This aggressive approach has completely put me off ever dealing with Allstate.

My car was stolen June 11,24. They totaled it, they didn't call to tell me the towing company did. After that they charged my bank for the 3 months I was without a car. It took them two months to payout for my totaled car. I've been calling and trying to get over $500. Back from charges that should not have been charged because I had no car to insure after mine was totaled. I don't trust them. They raised my car ins from $198. To $398. N after 4 months wanted me to pay $876. A month.

Recently we moved from one state to another. I requested my insurance to be stopped in Ohio which my car insurance was but not the rental. They corrected the rental and I received a refund BUT I asked them if I had an outstanding balance, the agent said no. This was last week. Today I received a text from collections so I called Allstate. They confirmed that was true. Why didn’t they tell me that last week which I would have paid it? They sent this bills to the wrong address so that was the reason for last week’s call to verify these bills were correct in the first place. The other frustrating thing is they have my credit card due to automatic payment process. Why didn’t they use my credit card for this bill? Now this is on my credit score and they spent extra money to pay a collections company. Not very happy right now.

First, you have to pay for your own rental even if the accident was your fault. 2nd they don't give you all your money back. I paid $700 in dang on rentals and only for $400 dollars back. People don't need part of their money back not half. This economy is already messed up. The accident was already not my fault. They need to make that illegal.

This insurance company has a customer service that is not trained to help you when you need it. I am new with my policy, but it turns out that I called to request information, and the two representatives who assisted me could not give me the correct information.

I wants to sincerely thank my home insurance adjuster Jaycob ** for the outstanding support & professionalism throughout my claim process from the very beginning, he were responsive, patient and explained every step in clear detail which gave me peace of mind during a stressful time. I'm very grateful for the excellent service and would highly for the excellent service, thank you Jaycob.

To Whom It May Concern, This letter serves as a final demand for an immediate refund of $651.39, which Allstate unlawfully charged me for coverage from June 1, 2025, through September 10, 2025. Allstate’s actions demonstrate clear bad faith, negligence, and violation of Rhode Island insurance law. When I applied for coverage, I accurately disclosed that my property has 4 units, supported by county tax assessment records. Allstate wrongfully canceled my policy, claiming the property had more than 4 units. The policy was reinstated only after I provided proof. During reinstatement, Allstate unilaterally removed my paperless delivery enrollment, preventing me from receiving any notice of premium changes.

Allstate canceled my auto insurance without informing me, never reinstated it, and then when I requested it to be reinstated after paying my outstanding balance, they denied my reinstatement, also without informing, over one late payment, which I paid just a few days later once I realized I missed the payment. When I tell you Allstate has no idea about what hospitality and customer service means this is an understatement. I'm very disappointed.

I'm writing this to help anyone to not use Allstate Insurance. I was in a car accident, my car was in the shop, Crash Champions, for 6 MONTHS while still paying allstate car insurance on it and the monthly car note, 6 MONTHS!!! When I finally got the car back it was fixed so terribly and things were even spelled wrong. I let Allstate know so they decided to send it to another location with the SAME TERRIBLE BUSINESS CRASH CHAMPIONS, Then they wanted the same amount of money just to fix what their other shop messed up. So the first shop charged Allstate $33,000 and the second one, which is the same shop wants $33,000 more so they finally decided to "Total" out my car. Then Allstate charged me twice for the deductible!

I don’t know where to begin with Allstate. I had them for a while and they randomly raised my auto premium by considerable margin. I called to cancel this, got my cancellation verification and was already insured by State Farm (much better company by the way). About a month later I start getting these collection agency letters for the month after I’d already cancelled with confirmation emails. I had numerous phone calls with Allstate since verifying that the policy was canceled and to ignore the collection agency letter. I also contacted the collection agency letting them know what was going on. Well, after months and months and months low and behold it once up on my credit. So I reach out again with my verification. They let me know that although my account is canceled, I need to personally sign some documentation which was never mentioned before.

“Filed an auto glass claim and never received reimbursement. When I called, agent Justin ** was extremely rude and told me it wasn’t Allstate’s fault, even blaming me for filing through the main company. Completely unprofessional — When I contacted Allstate corporate, I was surprised to find out that they have no way of reprimanding a local Allstate agency and would not take my matter any further - This office and Allstate have no idea how to treat paying customers. I’ll be switching companies."

I had a great experience working with Jitesh on both my auto and property insurance. He was very professional, patient, and knowledgeable, taking the time to explain all my options clearly. Jitesh helped me get the right coverage and made the process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for reliable insurance advice and service.

As a homeowner we pay for insurance that can be denied. When it’s time to place a claim. In mid August it rained for 24 hours. Water enter my residence, causing damage. Due to weight of the water, and saturated soil, a pipe burst. Shane, the adjuster claimed it was my sub pump, that failed. I explained to him the pump hasn’t failed. Would you like to try it. No test was conducted. I was asked, where did the water come from? I stated to Shane, I do not know. I was asked for the plumbers report. I have it in my email. When dealing with the public. Paying customers. Shouldn’t have to deal with, a condescending attitude.

I always valued being an Allstate customer until recently.... until they attacked my livelihood, credit score and right to prosperity. Customer service and other staff lied, were rude, belittling and disrespectful. They used the state insurance regulatory agent to berate me. While I ask them to refund an overpayment they submitted my information to a debt collector demanding more $$. Of course the debt collector calls at the most inconvenient time evenings, weekends and holidays or first thing in the morning. They even offered to discount the alleged debt.

One star - disappointing experience with Allstate. I tried to change my payment date back to the original date, but was instead forced to accept a new date of October 9 for my auto insurance. When I couldn't get help from the AI chat, I decided to cancel my policy. Frustrating to be pushed towards automation without real customer support. Warning to Allstate: this approach may cost you more in lost clients and potential lawsuits. Taking my business (and my story) elsewhere.