Allstate Car Insurance Reviews

They accepted that my car has lost value But they didn’t pay a penny for it. They have their own policy that is beneficial for Allstate and not people. Totally unfair. And unacceptable. Next time I will hire a lawyer.

Not only were they the most expensive But they will not let you make a claim, and the customer service is the worst I have ever experienced. Overpriced, and when I canceled, they still took my money right when I needed it at the most. I also believe that there are communists.

My experience with the Wolter Agency (Owned by Blake Wolter- Atlanta, GA) has been one of the most disappointing and frustrating insurance experiences I’ve ever encountered. After recently purchasing a home in the Atlanta area, I was referred to this agency by my mortgage lender. Initially, I was pleased with the quote provided for my homeowners insurance through Allstate. Unfortunately, the experience quickly unraveled into what I can only describe as predatory and misleading.

I been a customer for a decade for all 3 of my cars. I got the most premium package they have and hit a deer and they want to replace my parts with all used refurbished parts. And won't cover a rental car. Apparently when I said I wanted the complete package across the board I have to pay extra out of pocket to get a rental car and OEM parts.

I have been with Allstate for a couple of years and have had full coverage with a high deductible to keep it affordable. However when I got into an accident I had to do my claim online which is rather confusing. I mistakenly said I was working at the time of the accident but in reality I was not, which was later on proven I wasn't but they still denied my claim and not until I threatened a lawsuit did they bother to actually investigate and found I was right. They never Apologized for their mistake and dragged their feet getting me paid for my total loss. They will say and do anything to get out of taking care of their customers. Did some research and they are quick to deny claims far more than their competitors do. They also lie and delay getting anything done.

First of all wish I could give 5 zeros! This insurance company is scam! All they want is your money! We paid $430 a month and when we changed insurance company they charged us $59 like what for?! And just for a 2 months they report it to a collector so it will go to our credit! I definitely do not recommend this company!

All State absolutely sucks!! They lie so much!!! They tell you someone is on the way to get your car towed. 4 days later still hasn’t been picked up. Accident happened on a Monday. It’s Friday. Still hasn’t been picked up. You have to constantly call them for answers which they never have!!! Cassandra ** the supervisor and Nishant for Yorktown Va are lazy and do not follow up. I am having to call and constantly see what’s going on!!! They just lie to me.

They tripled my rates with no explanation as to why with no tickets or claims made against my optional motorcycle policy. I called them several times for an explanation. They sent me to collections for a premium I never approved. I had to report them to the state of Florida to get a resolution. Horrible experience.

This has to the worst insurance company in history. I have tried to downgrade my policy since January of 2025, the policy is for 6 months and we are currently in May now. I have called 14 times trying to update the 2 odometer reading and no one has been able to do such thing. I have spoken to different managers saying they promised to get this done and they still haven’t done it. They just tell you whatever to get you off the phone. Let's not talk about each person you speak with will give you different answers. BEWARE OF THEIR TERRIBLE

Very very bad insurance company. My mom was with them for over 30 years. She was sick in the hospital. She died. I explained to insurance company the situation and they still didn’t care about a customer they had for 30 years. You think they value or care about their customers? No. They don’t. The most expensive insurance company in the USA. Their rates are absolutely ridiculous. They’re trying to charge me $800 for my car full coverage when progressive only charging me $293. Is the insurance more special than the other for them 2 almost $800 for full coverage. What’s the difference? They’re there more expensive good hands lol. Expensive hands that is.

I had an extremely disappointing experience with Allstate. After filing a claim, they completely failed to process it in a timely or professional manner. Despite repeated follow-ups, they refused to take responsibility or issue payment. The assigned agent, Shawntel **, was unresponsive and failed to do her job properly—calls and emails were ignored, and no real assistance was provided. This has been a frustrating and time-consuming ordeal. I expected better from a company that promotes being “in good hands.” Sadly, that has not been my experience at all. I do not recommend Allstate to anyone looking for reliable insurance or customer service.

Would never recommend this "company" to anyone. They purposely drag their feet to pay claims leaving us wondering what to do since we've been paying for years and now we need them to do the right thing. Choose another company like state farm.

I have been a loyal Allstate customer for over 10 years, but my recent experience has been incredibly disappointing. As a single mother, I rely on my insurance company for safety and security, especially in times of need. Unfortunately, Allstate has consistently found ways to avoid helping with my claims. We recently had a bad storm hit our area, and despite my policy including storm damage coverage, Allstate has been unprofessional and rude. I have spoken with numerous representatives, none of whom have been able to assist me. They continue to find ways to avoid helping, leaving me feeling vulnerable and frustrated.

At my age, all insurance is within a Ben Franklin of each other, so I really chose them because they were close with a bricks and mortar presence. No problems, I kept getting yearly bills, I kept sending them a grand or whatever for the year. A few years ago, I get my bill, and it's conspicuously MISSING the one-quarter of one U.S. cent return envelope that I PAY them in. So, no problem, I called the "close" office and ask if I can bring the check over THERE. Problem; "Well, we're no longer at that location." They're now on THE OTHER SIDE OF TOWN, EIGHT MILES AWAY. I'm with State Farm, now. I heartily advise every single Allstate employee to abandon ship.

I spoke with a rep today as I noticed that my policy was going up $174 for the new 6 month policy, I am 8 days to my renewal, and I was already paying $297 a month so now it's almost $500 and I cannot afford it. They told me after 20 minutes and being pushed to 3 reps that due to my Drivewise in the app my policy was increased, stating I brake in my car a lot and I use my phone. What about a busy highway? Or using your phone for maps? They are such a get over and I pray to get a policy elsewhere soon!! Nothing but crooks!!

My experience with Allstate was frustrating and disappointing. I worked with David **, the claims adjuster — communication was poor and I had to constantly chase updates. They referred me to one of their preferred body shops, which ended up damaging another part of my car. The shop admitted fault and paid the $8,000 repair bill, but Allstate took no responsibility, even though they recommended the shop. To make things worse, they didn’t fully cover my rental car due to miscommunication between their departments — and I was left paying out-of-pocket. Between the lack of support, disorganization, and unfair handling, I strongly recommend staying away from Allstate.

I was involved in an accident that the other party accepted liability for. Allstate was my insurance. Considered my car a total loss. Bad experience bad customer service bad local agent Brandon **. Bad claims adjuster. Many many weeks of the runaround. They really dropped the ball and failed to issue my payment. And then cut off my rental. So disappointed.

I brought a insurance policy for my car. I told the insurance agent that I only wanted auto insurance. I canceled the policy because they kept increasing my payment every couple months talking about I live in a high accident area so therefore my policy kept going up. I canceled it. I get a call today saying I owe Allstate for renters insurance. I never got renters insurance. I told the agent I did not want renters insurance. Since I canceled my policy with them they're trying to charge me for renters insurance now and it's in collections and I can't seem to get anyone on the phone to resolve this issue.

I bought a policy from Allstate, Nicole **'s office. My plates are suspended over insurance. Coverage was suppose to start at midnight which would make the coverage start date April 8th. When I called to have them verify to state I have insurance so I can pay the suspension to have plates reinstated. That's when they informed me that the policy wouldn't go into affect for another month.

I keep receiving solicitation from Allstate ** agencies in Morris IL. They offer an estimate homeowners premium at a low cost and show the liability limits for such policy. This is very deceptive because the price reflects combined home and auto. The actual quote came back $20 higher than the estimated premium and would be an additional $1292.00 annually for auto. That is over twice what I pay now for auto. The worst part is the liability limits were a lot lower than the estimate advertised. Beware and check all the numbers! Please stop sending me solicitation!

My wife’s car was hit by an individual with AllState insurance. Just trying to get a rental car has been a terrible experience. Allstate expects you to pay for the rental. Then they will only pay back a certain amount which is far less than what we have spent. What about the people who can’t afford to pay for a rental. Insurance has done nothing but expect us to pay more while they do way less with every day that passes. Horrible company to deal with!

Agent Cam ** in Conyers, GA has been terrible (horrible) at follow through. It took countless hours and a formal complaint with the GA insurance commission to get my father's car policy updated (my father has dementia). I spent countless hours of emails and calls (and writing formal complaints) to get any response. I was in the insurance business for more than 30 years - this agent is a good reason why people dislike insurance so much. Buyer beware - steer clear.

I don't like Allstate. I think they're really high for insurance. My other places I was only paying $98 but these people are ridiculous for just regular insurance so yeah I'm not really happy with them and then they tell me that you're all set but yet they take payments off anyways so I had to go disconnect my freaking auto pay so they can't keep taking money out whenever they want and lying to people.

This is by far the worst insurance company ever. They left me paying more out of pocket on a claim than explained and then refused to pay full bill. Please use another insurance company because they will not have you in good hands.

I have had Allstate 6 months now. I get a renewal notice with it going up $140 for 6 months. Called to find out why. Well there is no reason just because. They claim my payment was 2 days late so that's enough to do it.

My experience with Allstate has been fine up until I totaled out my car by hitting a deer. I called and reported it. Somebody from Allstate called and wanted pic. He said it was totaled and someone would be calling me to say when they are going to píck it up. No one called. It was just gone when I got home. They were suppose to tell me an dollar amount. They didn't do that, Then my car went thru inspection. That took 4 or 5 days. Allstate said it would take 2 days. Then came the inspection paper. It had a few inaccurate statement. I have full coverage with Allstate, man was I wrong thinking full coverage meant. It would pay off the loan...wrong. I will still owe when they are done

I had rental and auto insurance with Allstate for the past 12 months. We had no tickets, no accidents, and no violations—nothing at all. Yet, our rates kept increasing every six months. Finally, I decided to switch to another provider. I called and emailed to cancel my policies, and the cancellation was confirmed. However, today I received an email stating that there is a balance due on my account. When I called to clarify, they hung up on me.

I called within a couple of hours of taking out vehicle and home owner policies and cancelled. They had already taken out one payment. So I called the bank to stop further payments. They then attempted to take out two more payments, of which the bank stopped. I called Allstate to inform them about what happened and asked them to please stop trying to take money out of my account. Then they put money into my account that they shouldn’t have. Then they couldn’t get that money back, again they had been blocked, and turned that over to a collections agency?! Then they tried to take back the refund of the original first payment they took out and when they couldn’t get it they turned that over to a collections agency too. They are psychos and do not have it all together. Avoid this company like the plague if you value your mental health.

I have a bundle Allstate Insurance packet that covers my 3 automobiles and my home. My policies are paid in full but I can't get a correct policy declaration statement from Allstate. I have tried several times over the last 10 months to get a declaration statement from Allstate Insurance that correctly states my 6 month Automobile premium and my yearly Home Owner's insurance premium. For some reason they cannot furnish that to me.

On December 2nd I called Allstate roadside service to get my Mercedes Benz towed to the shop. They sent out Atlas recovery and towing and they dropped my car off the wrecker. I was put in contact with Caleb ** of the damage mediation team. He has been no help. He doesn't return emails and doesn't have a working phone number. Once I finally got him to get my car to a shop he has refused to provide a rental car or any way for me to get to and from work. His only suggestion was for me to rent a car and wait for reimbursement. This process has been a nightmare. I do not feel like I'm in good hands.