Allstate Car Insurance Reviews

Allstate operates like a completely dysfunctional organization. Processes are disorganized, communication is inconsistent, and every simple issue becomes a long, frustrating experience because departments don’t seem to coordinate with one another. Nothing feels streamlined or efficient, and it’s clear the internal structure is broken. For a national insurance company, this level of disarray is unacceptable. My dissatisfaction is with Allstate as a company, not with the individuals trying to work within a flawed system.

This complaint is for Brian ** Allstate insurance in Holly, mi. ON 03/23/26,after receiving a notice of a 300 increase in home insurance coverage (second increase in 2 years) that would put the yearly payment to nearly 1800. I switched to a different agency starting coverage when my policy expired from Allstate. I notified allstate that I was changing insurers and that I was not renewing my coverage with them. Adding in they are no longer authorized to withdraw from my bank account. Allstate immediately canceled my coverage (both home and auto that were already paid in full for).

I have been dealing with a total loss claim with them for over two months now. I was assigned a representative to my claim and have had the absolute worst experience. She could not even answer my calls or messages and each person I talk to gives me different information. Overall, I HIGHLY suggest you just get GEICO because while it may be pricey, at least they take care of their customers.

The local branch of Allstate, Tim Baker and his associates in Staunton, Virginia are wonderful, on top of their game and great people to work with! Unfortunately, the people at Allstate Corporate have no idea what the left and right hand are doing. I had a huge collision with a truck that shot across the road the road in front of me that totaled my car on 10-16-25. First, I had to make three taped interviews with three different representatives of what happened. Yep, three.

Worse claims I've ever dealt with. I've been on the phone with them 10 times in 48 hrs! My legally parked Jeep was hit by a (Allstate customer) 33' RV trailer being towed through a parking lot. Ripped the passenger side wheel well & entire lower front end of my jeep clean off & ended up under the RV's destroyed double tires. Allstate doesn't care if or how I get to work. Closest rental car agency is 90 miles north on Hwy 101, and is always overbooked. Allstate claims can't seem to understand how rural we are & how far from the I-5 corridor (3-5 hrs) it is to the next closest rental agency! I can hardly wait until the "Virtual adjustor" gets involved with our small town's only local body/auto shop. If I was shopping around for insurance companies, I'd choose a different one, since how an insurance company treats the wronged party, says volumes. I wonder how they treat their own clients! At this point, ANY company is better than Allstate.

Allstate began the claim with so many errors, putting all in my passenger's name, not mine, I told them, it is my car, I was driving, my claim. They are riddled with so many errors. They never respond back to you, leave you hanging. Then gave them some estimates I got for my damaged car that their policy holder backed into me, and they said they needed to do their own estimate, their estimate was low balled and had an error, they did not include the bumper damage in my estimate, by Florida law they are required to fix that and present a fair and error free estimate, but they are not. Their links they send do not work, they send all in my passengers name, they never call back, I called the supervisor of the adjuster twice, she never has called back.

One of the worst insurance companies to deal with. They look for inferior used parts, and do not pay properly for repairs. They cut the shows rate and labor times to better them and to save a nickel. Stay away from this company.

Allstate is the worst Auto insurance I've ever had/have they tow my car an hour away knowing my car doesn't have any brakes. They want me to drive my car without brakes back to my house that is an hour away.

I have auto pay through Allstate one month they removed 3 payments, I did not give them approve the additional payments. It was right before Christmas. My payments were supposed to be reduced by $50 after the sale and purchase of a car. I called a bunch of times to get the 2 additional payments put back into my account. Only one of the payments was returned to me. They still charged me the higher amount for the next couple of months.

We switched to Allstate because they gave us a really good price for our vehicles. We paid $180 something a month for 2 cars. 1 full coverage and 1 liability. After 6 months they DOUBLED our premium. We took one vehicle off and it went UP. Then we got a new pickup. They were taking out $460 something a month for 2 cars. They said they had to take 2 months of higher payments because of when we added our truck. We took the old truck off and our payments were supposed to go down to a little over $300 a month for 1 vehicle. We also have homeowners with them so we have a bundle. But, we are at our renewal time frame next month and they are UPPING our premium another $460 something dollars for 1 vehicle!! This is ridiculous!!

Allstate are untrustworthy. They have an app called drivewise and you have to do 50 trips driving safely to get a 5% discount. You NEVER get the discount. This has happened to me 3 times now. They wait till 2 weeks before your renewal and change your number of trips. Mine was changed from 50 trips to 23. Even though I took a photograph showing when I completed the 50 trips and an Allstate verified this for me last October they changed my numbers again and I don't get the discount. They are very dishonest and untrustworthy.

I am on the Do Not Call registry and EVERY DAY for weeks now, I receive solicitation calls from a St. Petersburg, Florida number for Allstate Insurance, and every day I ask them to take me off their call list. This is clearly harassment.

Hi 👋🏽, I just had to share because I’m still shocked by the stupidity of 2 Allstate agents. They could not sign me up for an insurance policy, because in August of 2004, my license was suspended? Yes, for something that actually never happened, but not that it matters. They are talking about 22 years ago. 🤯🤯🤯 Omg! I hope I didn’t j-walked when I was 5!

Allstate auto insurance could be good but what good is an insurance policy if you can't access your own account online and you cannot reach anyone by phone or in person that will help you to access any of your account info.

Completely useless insurance company. My legally parked car was hit by another driver while I was inside a restaurant. The driver admitted fault, found me inside, and we exchanged insurance information. Despite clear liability, Allstate still made me pay for the damages. On top of that, I constantly had to follow up just to get basic updates. They never even assigned me an adjuster or investigator, leaving me completely in limbo with no communication or accountability. This is exactly the kind of situation insurance is supposed to handle, and they failed at every level. I would not recommend this company to anyone.

I recently became a conservator for my 94 y/o mother who was recently diagnosed with dementia for (she has ad it 'for some time' from doctors evaluation). My father died in 2019. Mom's license invalidated in 2023 (when we hid her keys) and her car registration lapsed in 2024. What I just found is that the agent still has my father's name on the auto policy and has been automatically renewing it and taking money from moms account for this entire time.

I am not happy with this company. The company cost you damn much. The people I’m talking to don’t understand English. They’re robbing up with no damn bullets who’ve own this company did they kissed where the sun don’t shine? They know what I mean.

I bought TV insurance from Allstate for my television for a five-year period. After two years, a problem occurred with the TV, but they did not proceed with the repairs and did not answer my email or give a satisfactory reason for not covering the repair. I suggest considering other options.

I had hail damage to my roof. The roofing company said I needed a new roof, so I made a claim. Allstate says I need only a few separate pieces replaced and offered a few hundred dollars. I had ten more certified roofers come out, all of whom said I needed a new roof. Allstate wouldn't budge. Their claims adjuster, supposedly an independent contractor, came out twice but didn't document the worst of the damage. They came out at the wrong time, both times, so my roofer wasn't there. Got $1500 for roof, gutter, window treatments, siding, and interior damage. A piece of hail came all the way through the ceiling. The actual cost was closer to $15,000. Allstate does not care about its customers. I ended up switching claim specialists twice because the first two who denied me money were both promoted to supervisor. So, screw the customer, get a promotion.

Worst company to work with. Had a total loss house fire in 2023, turns out Allstate never increased our coverage amount even though the value increased by 50%, so we were under-insured by about 50%, then they tried to only pay out 60% even though it was a total loss. Had to get our attorney involved which then took 13 months to resolve. Now in Nov 2025, we had a no-fault auto accident and even though impact happened less than 10mph and airbags did not deploy, Allstate devalued our car 45% over a 1 year period, decided to Total our car out over our requests not too, paid us less than the note we owed on, and then Allstate took possession of our car.

I am extremely disappointed with Allstate and the lack of responsibility they have shown throughout our claim process. We were rear-ended, and the other driver’s insurance has been trying to reach Allstate with no response. When we moved policies, Allstate promised they would continue working on this matter, yet nothing has been done.

I was rear-ended by an Allstate customer and it was not easy getting it taken care of. Multiple calls on my part, several mistakes on their part. I felt like the accident was my fault with all the garbage they make you go through. Then to top it off, when I asked about a rental car, they said they would provide me with one through reimbursement. When I called their rental agency, I was informed that the lowest price that they have was higher than my reimbursement amount. So, I have to foot the extra for a 3-day car rental for an accident that wasn't my fault. When I talked with my insurance, the woman who worked in the insurance industry for 35 yrs said she had never heard of it before.

My family and I had not long ago relocated to the Hermitage PA area from Georgia. We needed to insure our vehicles and our home. Ms. Chelsea and Ms. Billi welcomed us to the area with open arms and took care of all of our needs. Their professionalism is matched by their warmth and care, making our transition seamless! You know they must excel at their craft when you look forward to paying your bill (lol). While some businesses look to make a buck, Chelsea and Billi actually provide a customer service that makes them a credit to the Allstate establishment, and I would recommend them to anyone who is looking for, not just affordability; but to professionals who make you truly feel you're in good hands.

I got the agency located in richmond hills NY Mohamed **. This is a very excellent agency, excellent service. They deserve 5 stars and I recommend this to my family and friends for sure to people.

I tried to log into the Allstate app today so I can view my bill and now it's forcing you to accept policies that allowed them to track your driving. This is a scam to have an excuse to go up on your rates. Oh well, I guess I won't be using the app anymore. I guess I'll just have to call and book my agent or call customer service every 5 minutes when I have a quick question, or I need something. 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️

I work for a Auto Dealership. I've been here 13 years. NEVER have I had 3 agents that couldn't help. This rep Gibbs R doesn't speak good. Wouldn't give me his name or Id. All 3 reps stated they didn't have a Supervisor available. I WILL MAKE SURE TO HAVE ALL MY CUSTOMERS CHANGE INSURANCE COMPANIES. THEY WILL BE LOSING EVERY CUSTOMER I GET THAT HAS Allstate.

I was rear ended by a Allstate policyholder I have a 2025 Lexus RX 450h+. Brand new was $79,000. I have had my 2025 rx 450h+ for 8 months and 12,000 miles. Allstate demands that I use aftermarket parts. They want to piece my rx 450h or quilt together my 2025 Lexus RX 450h. It is not a 12 year old dodge. I have tried to contact someone with authority at allstate but the adjuster in charge refuses to allow me to speak with a superior or manger. I highly recommend that no one uses allstate or even cancel your allstate policy.

I had previously been with Allstate for 30 years and my rates were extremely high. After changing to a competitor, the Allstate agent sent me a new quote with rates cut in half trying to win back my business. I had been asking for years if there was anything i could do to lower my rate and had been told there was nothing I could do. Loyalty means nothing to this company. Clearly the “suckers list” published in several articles exists and I was one of the suckers. Stay far away from Allstate!

After 30 years with Allstate Insurance, I canceled my auto and dwelling insurance. I was promised that my rates would not go up if I didn't change my coverage. I was supposed to have the best policy since it was over 30 years old. My auto insurance went up by 42% in 6 months. Maybe turning 60 caused it! No tickets, no wrecks, no claims to cause it. Just turning 60 is all I can guess why.

I tried and tried to get the agent named KY to cancel my insurance as of October 1st. He said he couldn't so I called and spoke to someone else and again I has issues, I told them I was going with a new company starting November 3rd, so what did Allstate do? Take more money out again and then say it's money I owe. Wrong. I shouldn't have to pay when I had tried to cancel at least 5 times and I was treated as if I was the one who was wrong in cancelling. I would never recommend Allstate Insurance to anyone auto or renters. They need to refund all my money.