Allstate Auto Insurance

Highly overpriced, always does the bare minimum, no customer loyalty and the local agents office in Louisiana Jeff Hages in Mandeville is awful with their customers. Several opportunities I asked for a breakdown of my policy with nothing but an email reply to do paperless option for 10% discount still making my monthly or pay full year which still amounted to 40% higher than all my other recent quotes for the same or better coverage. I paid 100$ more a month on my car insurance then my car note itself! Another Allstate customer hit my vehicle carelessly while on their phone and the company tricked me into using their mobile app in which they undervalued the amount of the damages by more than half. Avoid this company and seek out one that wants to earn your business.

I was rear-ended by a man who has Allstate insurance whom of which lowers the estimate from the Collision center, won't replace my rear tire, won't replace my grandkids' car seats without me first purchasing them. Why should I be inconvenienced to do so? They should just pay. None of this was my fault. It was Allstate client who was totally at fault and I'm being so very inconvenienced by this whole entire situation. Allstate is trying to pay as less as possible to someone who is being stressed out behind their client!!!

I noticed the annual mileage driven figure had been changed to a higher bracket without my knowledge. And that no mileage data was recorded at all for my 3 vehicles. As I checked previous policies the same thing had been occurring. Even though I had sent in mileage sheets. When I asked the agent about he said it did not matter and that even if car was driven less miles the rate would be the same. Yet it clearly states that mileage driven can affect policy premiums.

My husband’s car broke down on the side of the highway and he waited 4.5 HOURS before Allstate actually got there. When he first called they forgot to process the order for the truck to go out. Had the wrong phone number on file so they were unable to reach him. He called back and thought he had everything straightened out with them. They told him they would send someone out right away, but more time passes and NOTHING. He calls back and finds out they never changed the number on file and claimed since he didn’t pick up the call they canceled the trip!!! UNACCEPTABLE ALLSTATE!!!

I purchased auto and life insurance six months ago. The premium quoted and the premiums charged were different every month. They kept switching my coverage without my authorization. I had to call every month because my premium would increase for no reason, which was usually due to the unauthorized coverage changes. They wrote an life insurance policy on my 21 year old daughter to save money on her auto policy...I still have yet to see that policy, but I'm paying for it. They said they would send me documents to sign, never got them.

On Dec 21st, 2018, an Allstate driver ran a red light and smashed into our vehicle at speed, totaling it and leaving us without a car, and my wife battered and in pain for weeks. After taking several weeks to contact their client, Allstate assumed zero liability for the accident, citing their driver's statement as their sole evidence. The police report said the other driver ran the red light. A witness in the report corroborated this. She signed a citation for running the light on the scene. Our own statements reflected this reality as well. However, a driver who entered the intersection, running a red light at a high rate of speed, giving a contradictory story was all it took to decline any liability and leave us high and dry.

As with every other review, Allstate are crooks and accident forgiveness they preach is all bs. They will find the loopholes to not pay a claim. If you have a minor in your household and you don’t add them to your policy they will not pay. Beware of the fine print... You can lend your car to a complete stranger and they will pay but if you don’t add a minor they will not even if you have paid your yearly policy on time and have been a customer for 10+ years. I hope they enjoy the money we’ve paid. Greedy company with unethical people working for them.

They sent us those road assistance cards for supposedly get free service if needed. I got a flat tire and I called them to have someone to put some air on it so I drove it to the dealership. The representatives refused to help me because I didn’t have a car accident. They told me that I needed to find assistance on my own. I am on my payments and been their customer for 15 years, both car and home insurance. I feel dissatisfied with the new agent and central customer service. I will just wait until I have to renew insurance so I can change to another company. I called Toyota road assistance and they were very nice and supportive. I felt in much better hands with Toyota customer service.

We have old cars, because we are practical, and don't need new cars, so we always have 'liability only' auto insurance. We've been customers with Allstate for over 30 years. About 15 years ago, they 'accidentally' converted all of our auto insurance plans to full comprehensive. My wife wondered why the cost went up after a few months, and called, and they were sorry, switched them back. Today, my wife bought a used van, for her business, and she called and asked them to put the van on our insurance. They asked if we wanted it to be 'comprehensive, like the other vehicles'. She was furious to find out that they switched us up to full comprehensive on every vehicle, last year! This is an extra cost of $1200 or so. I am going to get that money back, if I have to sue.

Claim department Vietnamese Mr. ** and Mr. Allan ** are rude and racist! If you are not a native speaker, they make fun of you and talking ** to you! If you complain them to claim department manager, they never even answer your phone! When you buy insurance from them, they are so nice to you. Once you are in a accident, they ignore you and use all the racist people to piss you off. Very bad service.

Horrible people at claim dept Allstate! I accepted default bodily injury claim and asked agent to process it. Agent said she will process with final settlement and when I called during final settlement, she comes up with story that I didn’t accept default settlement! Unbelievable… Certainly customer is not in good hands… They need to stop lying.

They are CROOKS! ALLSTATE is FRAUD!!! They have taken thousands and thousands of dollars from me for 12 years and they find loopholes that take you and I by surprise not to pay a collision claim! You're in CROOKED HANDS with AllState. That should be their slogan. Garbage company!!! And rude people! Keep my money. I hope you all choke on it!

If I could give it a negative number I would. Worst experience I have ever had. I sure hope they take care of their paying customers better than they do taking care of the people their customers crash into on the roads. Based on this experience I would never consider using Allstate for anything and I will shout it from the rooftop. Big Insurance company that does not give a crap about the average person. They are good at collecting premiums but very rude and apathetic about paying out claims and making people whole again. Terrible rental car program - just terrible service as a whole. Buyer Beware.

On 12/27/2018 I was sideswiped by an Allstate customer that fully admitted fault. I’m still trying to get my vehicle in for repairs. Since my back and neck are out I’ve gone for medical help and hired a lawyer. Would never have done that if I was treated right but oh well. Olivia ** should be ashamed!

I have been hit by one of Allstate driver, somebody calls me for the Allstate’s agency telling to take a photo on that quick photo app. I did what it had to be done and sent the photos the next 2 days, Allstate send me a letter that had only 149.99 to fix the damages if I wanted to do it my self. They were dents in my car and the outside mirror was completely broken, so what 149.99 dollars going to fix??? One of the adjusters or estimators calls me and she offers to pick my car from my house and fix it and SHE RECOMMENDED ME WITH A SHOP. I said ok you can take but I needed a car to move for personal reasons, so the lady offered to give me a rental the next day.

I was a customer of Allstate for over 15 years and I hadn't submitted any claims during that period. However, the day I submitted a claim I was shocked they could not pay for full repair of my vehicle. I made many attempts to fix the problem, I did not get any follow-up. I even took the matter to court. Do you know they had to hire their own lawyer at 10 times the cost of my claim of $1000. I know many have experienced the same hustle in their claims. You are in bad hand with Allstate. Avoid avoid avoid.

My Agent was unaware of the fact that I had to do all the work when I was hit by an uninsured motorist... I filed my claim and heard nothing until I called the main office and they said I had not contacted them to get things started. This was 4 months after the accident.

Allstate rewards their safe drivers with a safe driving bonus check every six months that you are claim free. Well, that's sort of true. What they don't inform you is that they will increase your premium every single year, and that increase is a doubled or tripled amount more than both "bonus checks" combined. (For the first 3 to 4 years, these bonus checks are in the $20 to $24 dollar range) So, you are not getting any real bonus, but you are actually paying more. They also don't inform you that if you make the most trivial change in your auto insurance, the previous 5 safe driving months will be tossed away and you are starting all over with a "new policy." I've been with Allstate for ten years now. I really need to have my head examined. Let me share the latest scam they have come up with to get even more money out of their clients.

Allstate a very bulling company... They seem to make settling claims not in your favor... Take it from a customer of Allstate for over 20 yrs. Recommend you find a better co. Shop around. There are companies that like good drivers if you are...

I own a 2014 F-250 which was involved in a 40-50 mph front end crash. This was not my wife’s fault and the truck just made cross country trip with no issues at all. The impact rather crash destroyed the front of the truck even breaking the tow hooks off of the frame. The auto body shop recommended by Board Ford fixed the visible damage but when we went to drive it the front end was making a humming noise, the brake cable was broken, the steering wheel was not straight and the truck began shaking. The auto shop stated they saw nothing broken so we took it back Ford. Ford stated they could not say the damage was from the crash as it could have been wear and tear previously.

They could do some improvement on customer service. Have lower rates, Don't lie to the customer about 30 rentals on a car after being involved in a wreck and take the rental back before the full 30 days. It's hard to get a car without them paying customers after they sign off.

I was in a car accident on November 15. I was told by the Allstate adjuster that the vehicle was a total loss. It's now December 19 and no progress has been made on my claim. My local office does not handle claims; I must call a toll free number and wait on the phone for over 20 minutes to speak to someone who has no answers. I've tried chatting and sending messages and still get nowhere. I'm not multiple months into this like other people, but I see where this is going. My local Allstate agency should be able to work with me to get this completed and processed. I shouldn't have to deal with outside companies and no answers. I was previously with State Farm and they were great to work with. I may switch back, if and when this claim is completed.

According to an email I received from my now former agency, the agency purchased after the prior owner was terminated for fraudulently applying incorrect zip codes to retain clients. I was one of them and they tried to raise my auto rates by almost 50%. So after 18 years, I was treated like garbage and forced to change insurance companies. After learning the truth about the fraud and how long it took to discover it, I probably would have left anyway.

I just signed up with Allstate Ins for my vehicles and home. Right from start I was saving money and Maria was very friendly and followed up with all my needs. It is nice to have an agent who cares and takes the time for my needs.

I was rear ended in October 2018 by a driver carrying Allstate Auto Insurance. The driver was found At Fault and ticketed. Allstate was responsible for repairing my vehicle and providing me with a rental car while repairs were being completed. Allstate provided me with a rental car from Enterprise Rental who they contract with. It took approximately 30 days for the repairs to be completed by the BMW Collision Center. Allstate paid for the first 20 days of the rental car but failed to pay for the last 10 days of rental while my car was still in the shop. Since Allstate failed to pay, Enterprise deducted the balance from my personal account. Allstate don't seem to understand that the accident was due to no fault of my own and I should not be paying for my own rental car that they provided. I called every day this week to try to get this resolved but to no avail. I would not recommend Allstate to anyone, ever.

They did not cover the cost of my totaled car. I had to claim through my insurance. They offered only a third of all amount. Unethical business. I would had agreed with half an amount to save my time and theirs, since I am a small business owner and know how time is valuable. That's why us, consumers, have to pay extra to cover their billing tactics. PLEASE STAY AWAY FROM THEM to give the fair companies to grow.

So I had Allstate car and house insurance together for over a decade and the day I sold my house I cancelled my house and car insurance together but since the payments were in auto pay they never canceled it to stop the payments and due to me having them for so long I never realized that I was getting charged for 12 extra months until I caught this mistake and I brought it to their attention. They didn’t want to reimburse me back my money!! Now there was no accidents involved. Just that they’ve been charging me for 12 extra months and they basically robbed me for my money and I can’t get anyone to even work with me as far as getting back my money. The worst company in my book. NEVER AGAIN WILL I OR MY FAMILY DO BUSINESS WITH ALLSTATE AGAIN!!

I have Allstate for a long time without problems until the day that someone crashed my car. Then, they treated me terrible since the first call for claim. Allstate was too the insurance of the driver that hit in me. They took 1 month to give solution to my case and said that It was my fault that the driver get out from a parking lot without see and hit me. I am changing all my insurance. The cheaper can become after a problem.

I am starting to see negative things about Allstate. They did not notify me at the time of my renewal about going up $3 more on my car insurance, so I called the agency and she was not in at the time. Coworkers claimed that they will have her call me back, a week went pass so I called again recently, left a message & said it was like my second request for my agent to call me. So finally she got in touch with me later that day and apologize for not getting back to me sooner which was all good & everything. So I let her know what the situation was & she said another person had the same problem I did & it should have been on my renewal & she said she believed it was from the car being over 10 years old. I mean what difference does it make how old the car is.

At the end of my policy period I went with another insurance company. Now Allstate agent Denise Buckley's office in West Palm Beach is telling me that if I don't show proof that I have insurance with someone else that I will be charged a $93.27 premium because I'm still "active" with them. I'm told that there is a grace period of 2 months with Allstate. I have never heard of this before. Now other insurance company has such a policy. I emailed and called to tell them I have an active insurance policy with someone else and that I have never had to show proof to any other insurance company before.