
Allstate Car Insurance Reviews
About Allstate Car Insurance
Allstate is an auto insurance company with a large network of agents throughout the country. It offers online quotes and provides coverage for cars, motorcycles and ATVs. You can file claims with Allstate online, and the company extends discounts for bundling multiple insurance policies.
- Coverage in all states
- Various discount programs
- Innovative technological resources
- Premium increases after first term
- Ride for Hire not in all states
Allstate Car Insurance Reviews
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Reviewed Jan. 29, 2025
I have a bundle Allstate Insurance packet that covers my 3 automobiles and my home. My policies are paid in full but I can't get a correct policy declaration statement from Allstate. I have tried several times over the last 10 months to get a declaration statement from Allstate Insurance that correctly states my 6 month Automobile premium and my yearly Home Owner's insurance premium. For some reason they cannot furnish that to me.
I have tried calling the main office of the Peachy Insurance company which sold me the Allstate policies as well as the Allstate Home Office to get a simple declaration statement for the Allstate insurance coverage that I have for my autos and home. They tell me over the phone how much I paid for these policies but will not send me a declaration statement that shows the correct premium payments. They send me incorrect payment amounts listed on the declaration statement and acknowledge that they are incorrect. But when I ask them to send me the corrected declaration statement, they send me declaration statements still showing the incorrect premium payments.
I have never experienced anything like this from an insurance company. They appear to be incompetent and disorganized. I wonder what would happen if I filed a claim for insurance coverage on my home or my autos. I hate to think what would happen. I will be changing my insurance coverage from Allstate to another insurance company and I would not recommend Allstate Insurance Company to anyone looking for an insurance company for home and auto.
Reviewed Jan. 29, 2025
On December 2nd I called Allstate roadside service to get my Mercedes Benz towed to the shop. They sent out Atlas recovery and towing and they dropped my car off the wrecker. I was put in contact with Caleb ** of the damage mediation team. He has been no help. He doesn't return emails and doesn't have a working phone number. Once I finally got him to get my car to a shop he has refused to provide a rental car or any way for me to get to and from work. His only suggestion was for me to rent a car and wait for reimbursement. This process has been a nightmare. I do not feel like I'm in good hands.

Reviewed Jan. 28, 2025
Worst company to deal with if you've been hit by one of their drivers. It's taken almost a full year since my accident to get my settlement, and that's after hiring a lawyer because they wanted to deny liability at first. Their driver said she had a green light, but I had a witness who confirmed I had the green light; yet, they still denied liability and denied my bodily injury claim. Well, I hired a lawyer and only then did they acknowledge liability. After that, it was difficult to get them to pay my medical bills, as well as those of my 5-year-old daughter. I just received the final settlement payment today, one month shy of a year since the accident. If you get hit by one of their insured, get a lawyer ASAP because they will not play nice or fair. PS Amanda ** doesn't know how to do her job. Or she's been trained to automatically deny claims despite the evidence.
Reviewed Jan. 22, 2025
⚠️ Warning About Allstate Insurance and Enterprise Car Rental Practices. ⚠️ I want to share my recent frustrating experience with Allstate Car Insurance and Enterprise Car Rental to warn others about potential unfair practices. I was rear-ended in a car accident and had to bring my vehicle to a repair shop recommended by Allstate. They estimated the repairs would take 3–4 days. Since I have rental car coverage through Allstate (up to $40/day), I booked a rental car through their platform, which directed me to Enterprise Car Rental.
I even received confirmation from Enterprise, along with a confirmation number, that the car I reserved in my price range was available and ready for pickup. When I arrived at Enterprise Car Rental, I was told the car I reserved was “unavailable.” Instead, I was pressured to rent a car at a significantly higher price than what I had reserved. I felt cornered and had no choice but to accept, thinking it was only for a few days. But yesterday, I was informed that my car repairs will take TWO WEEKS instead of the original estimate. This means I now face hundreds of dollars in unexpected out-of-pocket costs for a rental car that I didn’t even.
To make matters worse, I tried to reserve a different car as a regular customer (not linked to Allstate). When Enterprise found out I was affiliated with Allstate, the lower-priced cars suddenly became “unavailable.” It seems like Enterprise is intentionally withholding cars at lower price points for Allstate-referred customers.
When I contacted Allstate for help, they claimed they have no control over what Enterprise does. But how is it fair that Allstate promotes a partnership that leaves customers like me paying far more than their policy covers? Because of this coordinated system between Allstate and Enterprise, I’m now stuck paying hundreds of dollars out of pocket for a rental car I didn’t choose and shouldn’t have to pay extra for. If you’re using Allstate Insurance for a rental car after an accident, double-check everything before pickup.
Be prepared for Enterprise to claim your reserved car isn’t available and try to upsell you. Don’t be afraid to push back or explore alternatives. I believe this is a deliberate setup targeting Allstate customers. The lack of transparency and accountability from both companies is unacceptable, and I want others to know about it. If you’ve experienced something similar, please share your story. It’s time to hold these companies accountable for how they treat their customers.

Reviewed Jan. 20, 2025
First of all my local Allsate agency that I deal with cannot be nicer. But their hands are tied when it comes to handling claims. My daughter hit a deer. We called the police and they required that the car be towed due to safety concerns. I immediately called Allstate claims. Knowing the claim might move quicker I asked if they had any "preferred shops" in my area. The closest they advised was 40 miles away. Thinking that may be a bit inconvenient for us and Allstate I took the car to a shop a mile from my home.
Allstate no longer direct bills rental car agencies. They sent me a check for $800 for a rental and made sure to say that's all I going to get. My problem is it took over 2 weeks for Allstate to send an adjuster to see the vehicle- and that was with me calling several times. The body shop could not begin work on the car- for good reason. If the car is declared a total loss they would not get paid. So we have used up our entire rental- while waiting for Allstate just to see the car. So a 2 week job will take over a month. I expect better claims service than this.
Reviewed Jan. 19, 2025
Allstate will always take your money, but if you are their insured, they don't care who's at fault, they're never going to payout for any claims. They will pretend to act like you're insured by giving you a claim and taking down your report, but they will NOT Pay out any claims ever. If you have a car that is totaled and if you have rental reimbursement, they will always deny you a rental car. They won't fix your car or compensate you for the damages. Every question will point to NO. They know they are wrong but they know if they ignore you or reject you there's nothing you can do but to eventually give up.
Reviewed Jan. 16, 2025
We had Allstate for about 7 years or somewhere around there. I Love Allstate but every six months the Insurance kept going up these last few years & I would also call & plea with them WHY no Factual reasons. I would also make up something to keep my husband from changing it. Well I guess he wasn't having that. When they jumped from $354 to $453, same vehicles, no tickets or anything and before it was $354 it was $249 so he switched it today & honestly I didn't think he was gonna find any cheaper but he did. Same as Allstate & they added more perks I was surprised. Now our Insurance is back to $255 from Direct. Sad to go Allstate.
Reviewed Jan. 15, 2025
Today is 15 Jan 2025 / Spoke to Agent Alexander R. / I was trying to get the refund for my homeowners policy, because I have moved to another Insurance provider. I was calling Allstate since 21 NOV 2024. Calls were diverted to Philippines, they mentioned that they can go back to 30 days only even I have my new policy effective Aug 28. Instead of 22 OCT, issued the refund affective 04 NOV, As of now I have called more than 10 times and emailed my current policy documents again to "allstatecustomerdocuments@allstate.com" upon their request, always they ask me to wait for 10 days to action however at the end of 10 days I am repeating the same thing. Three times I asked for a supervisor. 1st time I able to speak during December, 2nd time a agent did not give me a supervisor. No reason was given and today I was on hold for a supervisor more than 30 minutes and then no one was available (duration of the call was 57 minutes).
Reviewed Jan. 15, 2025
AllState has the worst customer service! First, I'll say we've been customers for twenty years. We paid for our six-month policy in full back in April 2024 which would cover April - October. AllState took it upon themselves to reimburse us $540 that we never consented to and therefore said we did not have insurance between June 2024 - October 2024 even though we paid in full in April. We then received six letters from the DMV saying our license would be suspended due to lapsed insurance. My husband has been trying to get this straightened out for a month now with no success. We will most likely have to go to DMV in two days to get restricted licenses because that is when our licenses will be suspended. AllState is a complete and utter disgrace.
Reviewed Jan. 10, 2025
I have been with Allstate since I started driving at 17 years old. I am now 46, got in an awful accident last week and the service is non-existent. I called to make a claim and they live in another country. I called my personal agent and they are never in the office. I’ve been gone to the office and it’s closed. I understand more people are working remote, but do that. Be there when people need you. People only call when a life accident has occurred. Be there for them. It’s why we pay you!
Bad business exhibit B- $30 a day rental coverage. Knowing that Enterprise who they have a national contract with does not have any cars under $30 per day anymore. So now it’s just on the person that’s been in an accident to figure it out. There’s no warning throughout the year or at time of renewal to change your coverage. Extremely poor service and then to give a canned response of “unfortunately” just fires me up even more. I could not be more dissatisfied.
Reviewed Jan. 10, 2025
The rate increased after the first term by $39/mo. The second term the rate jumped even higher to $117/mo. I called my agent just to listen to some nonsense excuses why rate increased! I didn't have any claim with them for the whole year. I called another insurance company (well known) after I hanged up with AS agent and got a quote for 58.8% Less!!! Can you imagine. Bottom line, AllState is a ripoff company. I will never do business with them or recommend even to my enemies.
Reviewed Jan. 9, 2025
I first want to share that I was a loyal customer with Allstate for five years. Allstate added a false report on my driving record. When I found out about it and provided a police report, they refused to fix it. This is illegal. Matt ** cursed at me and told me he wasn't doing anything. Please do not trust this man with your business. He had no concern for me as a customer. I had a third party on the line and he continued to be unprofessional, and yelled at the rep assisting from State Farm to help correct my record. I know God will make this right.
Reviewed Jan. 7, 2025
We had Allstate for years paying them hunters of thousands of dollars every year which for them is not a problem right? But when we had some bad luck 3 accidents with 2 not at fault and Allstate had to pay for the repairs because we have a full coverage policy and 2 of those accident were hit and run, now they are dropping us because they are not making their money. Stay away from Allstate at all cost, they like to see your money coming in but hate to spend it when really needed. Will never do business with these ungrateful scumbags again.
Reviewed Jan. 1, 2025
Customer Service is Horrible. My Daughter was In A Accident Hit And Run. The adjuster told us that an inspector would be going to the tow yard to inspector our car. This was a lie. After a week I Was Told No one Is coming. Well The cost to release the car from tow yard is over $600. If they had said this in the beginning I could have gotten car out for a $100. Also was Given False information more than once. Allstate is not a good insurance company. Definitely not in good hands. On my way back to Progressive.
Reviewed Dec. 30, 2024
The Allstate app and customer service are HORRIBLE! Nobody ever, ever, ever once has replied to one single email or gave me a call back that I was told I would receive MONTHS and MONTHS ago. The app doesn't work all the time. Drivewise is a complete fraud!
Reviewed Dec. 15, 2024
Hello, we had an accident with two other cars and the individual is insured with your company and it is not yet time for you to resolve or give us news or have you come to look at my vehicle. Since everything was based on what you saw on video, we are already going for a month and they only want to offer us a certain amount that will only cover the fender, the exhaust and the rim.
Reviewed Dec. 12, 2024
You are definitely not in good hands with Allstate. I've been with them for 18 years and had two claims that were just horribly handled. I am so frustrated and can't understand how they are still a viable option for anyone. I plan to leave them in the new year and am shocked at how much I can save at just about any other vendor. Even if money was not the issue, their service on these claims was so frustrating that I have considered suing them and I've never wanted to sue or have anything to do with courts or anything related.
On the first claim, they rewarded a huge sum to a driver I hit at 2 miles an hour with zero visible damage to either car. The driver was alone when hit, yet they rewarded damages and totaled their car and medical for her and her four children. I was shocked by the obvious fraud and provided them with evidence (photos from the accident). They said they would look into it, but nothing changed.
On the second claim, my son hit and scraped a rear bumper at a right-hand merge at a traffic light. The victim tried the very same, claiming 10K in damages and medical. Again I provided photos. Again they communicated very little with us but did investigate. In this instance, they investigated for over a year. In that time, my son lost his license and received huge consequences from the untimely resolution of the case. It was a travesty.
I have used Allstate for auto because they offered to bundle it with my homeowners. Their homeowner's insurance is also a complete sham. Never Ever use any Allstate products if you want anything other than an insurance card. They were always timely with sending cards and certainly have never missed an opportunity to communicate about billing. If you are looking for a place to spend your money and receive incomplete complete or absent representation and communication, but high billing, then Allstate is maybe the best pick. If you need insurance to actually be by your side and communicate through the claim process and resolve matters in a reasonable and coherent fashion then Allstate is the worst choice possible.
Reviewed Dec. 12, 2024
Terrible experience getting paid from my insurance company for an accident. That was not my fault. Now I am forced to take legal action. Very sad. Don’t understand how this can be legal. My vehicle is repaired, but cannot pick it up because the insurance company will not give me the money in which I am entitled to.
Reviewed Dec. 10, 2024
My car was a 2012 Toyota Camry with 220,00 pl miles on my car. It got totaled, I was charged from Allstate for a spot of salt on the carpet $140.00, $88.00 for my tires that I bought not Allstate, I was charged $2500.00 for the mileage being high on the car but paying over $100.00 a month for full coverage insurance. After being lowballed I was told that if I don't buy another car you can't get your sales taxes off your car. I wish I would've done more homework how the payout goes with them taking half the money for something I paid for.
Reviewed Dec. 10, 2024
In our perspective, we experienced a hostile encounter with an employee who was very abrupt, disrespectful, and made false disparagingly comments in our opinion. If there is an issue with customers' policies, that should be communicated in a respectful tone and to attack the customer in a hostile negative way is incredibly disheartening. Unfortunately, we were left truly shaken with the encounter. It is more upsetting though that our agent seemed to handle this exchange in a passive way as if this treatment to paying customers was acceptable. The most demeaning aspect to this encounter was our money was happily accepted at the same time. It is because of this treatment, we will be replacing our insurance needs with another company as soon as possible.
Reviewed Dec. 10, 2024
I responded to all stated repetitive claims that they could lower my rates so I agreed to the quote and paid 6 months in full so I thought I was covered only to receive two rejection letters about one week later, now my policy with Progressive had lapsed and I am really struggling to get insured because of my lapse in coverage, thanks "Allstate" in good hands? You tell me?
Reviewed Dec. 3, 2024
I got an auto insurance policy with them and signed up for automatic payments. The payment did not go through the second month. Apparently I was never sent any indication as to why it didn’t go through. I had to call several times just to try to see did the payment go through and no one was able to give me the information, so now I’m driving. I don’t even know at this point.
Reviewed Nov. 29, 2024
September 24, 2024 I was in an accident, my truck was deemed a write off. Up until this point customer service was amazing. Since my truck was deemed a write off, it's been two months and I still have not received my check that was mailed out October 23, 2024 and was supposed to arrive in 5 days. I have emailed and called numerous times with no response. The customer service is very poor!
Reviewed Nov. 29, 2024
MAY GOD SHUT ALLSTATE DOWN (ALLSTATE IS A CANCER): Bad experience with car, auto, and flood, with policies rising and every claim cut short and/or denied. IN THE NAME OF JESUS, MAY GOD SHUT THEM DOWN (KARMA). Mike E.
Reviewed Nov. 25, 2024
Worst claim to deal with claims. Super slow to pay out even though I’ve done everything on my end. Total loss was total loss on 2 October. As of today I still haven’t received payment for the total loss even though they took responsibility for the damage.
Reviewed Nov. 25, 2024
This lack of professionalism and disregard for basic fairness is appalling. Isn’t Allstate supposed to have its insured parties take responsibility when they’re at fault? Instead, I’ve been left to deal with the aftermath of their negligence. If Rachel ** is any reflection of Allstate’s service, I would never trust this company to do the right thing. Avoid them if you value proper customer care and accountability! #AllstateFail #** #TerribleService
Reviewed Nov. 20, 2024
This is the ever worst insurance experience I have. I was charged $25 for a policy I never used. I paid full amount premium a month before it started and then cancelled my policy 7 days before it started. I was not aware of auto payment at all. $25 is a check return fee. As I already paid full amount premium, Allstate still charges me check return fee by enrolling auto payment without my consent. This is totally rub off. Please stay away from allstate no matter how attractive the cost is. Because they will increase the cost right before you pay for it.
Reviewed Nov. 20, 2024
As much money as we are required to pay for insurance, I expect knowledgeable agents, beyond what I already know. Well, switching to Allstate cost me time and money I can't recoup. The insurance company did not in any way take responsibility for their agents lack of knowledge. Don't trust the slogan, you are NOT in good hands. Don't waste your time, unless you have prior knowledge of insurance and the laws for each individual state.
Reviewed Nov. 20, 2024
I paid for a year of homeowner's insurance at closing. A month later, they sent me a letter stating I owed them over $3,000 more. My account said I was paid in full. Speaking with the customer service, they said my account was paid in full and it must have been an error. A few months later, I get a letter stating they were going to cancel my policy due to non-payment, but didn't receive it until after the cancellation date. I got on a three-way call with my lender and Allstate, and they said my account was still in good standing and I simply owed an additional payment. So my lender sent them the money.
A month later, I received a check in the mail for the payment made on the already canceled policy. I called Allstate, no answer. I called my lender and we did an analysis on payments and discovered Allstate had charged 250% the contracted and signed amount, attempting to change the terms of the contract after it was signed and payment was made. This is illegal except in a few scenarios. I knew of none that applied, however, was still willing to hear their side of things and see if it was an error or if I had missed something. Going back through all correspondence they sent to me, they sent a letter with the changed amount but did not provide an explanation.
I called Allstate again, and received no answer. I used the chat feature on the website and was told the policy was not able to be reinstated (not what I asked), but would I like to speak to a licensed agent to increase my auto coverage or sign up for text messages? I asked to speak to a licensed agent as mine was not returning my calls. He said he made a typo and no licensed agent was available. I had to file a complaint with my state department of insurance.
This was not even to file a claim; it was to give them money for a policy I have not yet used. I decided if this was how they were going to treat me before even needing to use the insurance, how much worse would it be if I did! I promptly moved all coverage to another company and would not do business with Allstate again if they offered me coverage for $0.
Reviewed Nov. 19, 2024
YOU ARE NOT IN GOOD HANDS WITH ALLSTATE. I've been with this company for over 20 years. Done a claim on roof replacement and was denied. Submitted pictures of the damaged roof. Denial reason, I didn't give ALLSTATE a chance to inspect. Don't do business with ALLSTATE. They will take your money but you won't be INSURED.
Paul
Allstate Car Insurance Company Information
- Company Name:
- Allstate Auto Insurance
- Website:
- www.allstate.com
