Allstate Auto Insurance

Almost six years ago I was in a car accident, from which I gained two badly herniated discs and needed brain surgery. I was insured under my dad's insurance. Apparently Allstate has a step-down clause, allowing them not to have to cover anything and walk away like bandits. Since I was 18 I have have struggled with so much pain, sometimes not even being able to move. But my insurance is would not pay at all. So be careful. Even though you have your own insurance, if you are in someone else’s car, Allstate will NOT pay for you. Now I have to live with all this pain forever and Allstate is just sitting back and sitting pretty.

Call for claim, says driver have no insurance. Allstate auto insurance policy holders hit my car from behind on expressway. He push my car to front car. My car completely damage. In police reports unit 1 have Allstate insurance. I call three days customer service said driver isn't insured by Allstate. Then said, "Maybe Uber. You call Uber." She give some fake number. Then I give up. I am taxi driver. I lost my business or job.

While buying our home, I looked everywhere for affordable insurance. We were buying a manufactured home on a foundation, so it was difficult to find something affordable. Finally, I was happy to hear from Allstate that they would insure our home for a very reasonable price. I informed them at least 3 times what kind of home it was and they assured me it was no problem. Then, before knowing a closing date, they told me I had to pay for the insurance policy that day to lock in the price.

Worst company I’ve ever dealt with. They're liars that do not care about their customers. I was in AZ for a family emergency, while I was at the gym somebody hit my car in the parking lot at Planet Fitness. I filed a report, called Allstate to file my claim, I was assured on a recorded line from an Allstate claims specialist that the repair was set up and rental car back in Las Vegas when I returned home and that my deductible would be waived. When I dropped off my car to be repaired I was told that my deductible was still showing and that my rental car had not been set up. I was very clear that I needed everything ready and I could not be late to work. I ended up being late and written up.

I had a third party claim with All State and all I can say is this company is a complete nightmare to deal with in my opinion. I’m sure all insurance companies are the same but wanted to provide some of what I learned.

I filed a claim one day after my accident. It is now 4 and a half months past my claim and my car is still nor repaired. Allstate is persistent in using used parts to repair my BMW where my auto shop reached out the vendor recommended by Allstate to secure the used parts and the parts are not available and/or damaged. Once my auto shop advise Allstate of the issue, it takes them a week to follow-up and/or at least 7 days to visit the shop once my shop advised on additional needs.

I have had nothing but awful experience with Allstate and I have only been with them for 7 months. I got into a car accident March 21st of 2019 and still today it is not finished! And it’s almost mid May. I would be calling Allstate every day for almost 2 months straight and would continue to get different answers from every agent. No one knew what they were doing. Today I FINALLY got my check in the mail but they sent it out wrong and I can’t even cash it. They are now reissuing it for the 3rd time. Absolutely awful service. Once my check is cashed, this insurance will immediately be dropped. I still am without a car.

I have been with Allstate 25+ years. I have never experienced the attitudes and rude behavior that is now evident in this office. I was inquiring on how to file a claim because I have never in 25 years done so. To be met with if you file a claim it will go against you even if we don't pay off. Then he went on to say we will not be able to get the coverage we have now again. Our insurance went up a total of $400 a year with no claims. Our vehicles are older and no reason for it. I was told because of state increases. Let me say the two ladies that have been there forever were extremely nice. The new young girl you need to put back at fast food she is lazy and rude. It is sad to say after all these years The owner is letting his business go down because he wants to pass it on to a child, that definitely needs world experience before taking on this business. I got triple the coverage at State Farm for less money.

Latrece **, the adjuster at Allstate made a bad situation into a worse one. This woman was angry and was certain to let me have it despite what I just experienced. My children were in an accident and the car was total by their policyholder. I asked if she could be kinder 3x but she continued with sarcasm. I tried to bring to her attention the rude unkind way she was conversing with me and then became combative. Asking how she was rude? "When? I don’t see it? I’m not yelling?"

I was about to file a lawsuit against this company for not acting in good faith to settle a claim. My son had an accident and totaled my vehicle (a sports car) and the company stalled and made up everything they could to try to find him at fault and not pay out on the claim. It took more than a month of them repeatedly asking for the same information, trying to get police reports, making up excuses like they were out on leave, wanting him to sign an affidavit, and even trying to say they needed him to confirm his address as if they couldn't pull his MVA records! It was the worst claims handling ever! The matter was not resolved until I escalated to a Claims supervisor just before filing a lawsuit. My regular Allstate rep, the claims handler, the investigator, and claims adjuster ALL SUCKED!! I would never recommend that anyone use this company. And in the end, they still HAD TO PAY!!!

I made a valid claim on renter's insurance policy bought from Allstate. Allstate claims representative, David **, yelled at me over phone that the security deposit is never returned to the renter and that I bought the lowest premium renter's insurance from Allstate. He completely discredited the Allstate product on the phone and took no responsibility. He never contacted the landlord or the property manager to get any more information.

I would leave negative stars if I could... I went online one time to get a quote, I receive 3 calls every day. EVERY DAY, I repeatedly tell them to stop calling me, remove me. The minute I say stop they hang up on me. DON'T DO IT!!! They will drive you to drinking!

You call and ask questions. They tell you what you want to hear then do whatever they want. When you call to complain that it's not what you were told they say, "What do you want me to do?" Perhaps what you said you would! So sick of companies treating people poorly!

Don’t use Allstate as they will find a reason to ding your credit just for calling them and asking what your policy is. We had our belongings in storage so we made a phone call to ask them what our policy was and because we called they put a big ding on our credit as for getting other renter's insurance. Beware of their deceptions.

My experience with Allstate PIP has be horrific. I have submitted claims and there is ALWAYS a reason why the item can not be processed. You send in the receipts to the prescribed snail mail address-it doesn't get scanned; You fax, after they tell you this is the ONLY way, they can't read it. Then you learn you can scan and e-mail. I have been waiting more than four months for re-imbursement. My opinion is ALLSTATE PIP should be PHONEY INJURY PROTECTION. I suggest no one ever get PIP coverage added to their policy.

I was involved in a hit & run accident on March 25, 2019. I submitted an insurance claim with Allstate insurance. I was given a claims representative by the name of J. **. Mr. ** called me shortly after my claim was submitted and instructed me to submit a police report as soon as it was available. On April 4, 2019 I was able to receive my police report from the Louisiana State Police and I uploaded a copy to the Allstate website under my claim. I telephoned Mr. ** and left a voice mail message informing him that I had done so, also. Several days went by and I never heard from my agent or Allstate. I again called Mr. ** and again left a message to return my phone call. I never received any return call.

This company has good financial option for auto insurance if you are over 35 years old and have a college degree. Your auto insurance rates decrease if you bundle services in the company. I was rear end in an accident on the highway. The hospital bill did not get paid fully, company express funds limited.

An Allstate insured driver ran a stop sign and broadsided my truck. We exchanged info and the other driver admitted fault to Allstate. I did the photo claim through Allstate and they estimated the repairs at $1684.00. I put my truck in the shop on 3/27/19. I called the shop on 04/01/19 to see if they heard from Allstate. They did not, but the shop used the "Virtual Assist" app, that Allstate uses, to supplement the cost of repairs for an additional $1901.00. (This is not the first time the shop did repairs for Allstate so they know what they are doing.) On 04/05/19 I called the shop and they still had not heard from Allstate and re-sent the supplement on the app.

The agency write in the policy that the premium was based on my husband driving my car and I drive my husband’s car. And the mileage is within 10000 in one year. Which was not true. I gave them correct information but they changed because they do not want me to get paid if something happened. I ended up no insurance. I want them to change the condition on the policy and called several times, but they refused to change the condition on the policy and refused to refund.

I insured my BMW M3 2003 with Allstate about 2 years ago, after having an accident Allstate did everything they could to not pay out. Even though my car was insured as a 2003 model, Allstate told me that they do not insure vehicles after 5 years of age due to wear and tear. The mechanic who they recommended to me told them that accident damage is proven and an estimate was given, but Allstate saw the estimate totaled over 8k and quickly sent out an adjuster to deny the claim. Be very cautious with this company. They will lie to you like telling you they'll take care of the tow charges... They don't. They will tell you your vehicle of over the age of 5 years is insured... It's not! Fair warning! Watch out for this company. It's all been a scam.

Stay away from Allstate. If someone you live with gets in an accident look out. They will charge your insurance policy for the accident even if you've got nothing to do with the vehicle in the accident.

A guy insured by Allstate claimed fault of a wreck, hit my mom's car totaling it. My stepdad & I were in the car with my mom when the wreck happen on 8-3-2017. The adjuster was very rude & unsympathetic, instead of trying to help & accommodate us she tried to cut every corner & not pay what we were due! One of many examples my dentures were broke in the wreck & she denied payment for them!! Because the paramedic or hospital didn’t document my mouth being swollen or bleeding! I explained to many adjusters dentures are not like actual teeth. They are not attached therefore there is no swelling or bleeding! I also explained if they chip off as mine did you can’t mine chipped on top & bottom & eventually broke in half!!

Allstate is quick to take your premiums but VERY slow to process your claims. Had an auto accident cause by party using another insurance provider. Had to process the claim through my Allstate policy. Car was totaled. Allstate claims processors worst than DMV in processing claims. Incompetent at best. And low-ball your replacement cash value. Find another agency that cares. STAY AWAY FROM ALLSTATE.

Where do I begin? As an Uber driver I was rear ended on a state highway in NH by a driver in operation of a vehicle supposedly owned by his significant other that was insured by All-State. The driver slammed my car from behind at twice my speed during an ice storm in early 2017. The driver did not stop after collision but I was able to catch the vehicle almost a mile down the highest. Police were called. The driver was irate with me... Claiming I slammed on my brakes. An excuse the local responding police were able to see right through. Also arriving on scene within minutes was the vehicle owner... The significant other of the driver. She clearly stated that the vehicle was owned and insured by Allstate Insurance Co. and was currently insured. She verbally cited her policy number to me then left. We were all then released.

I had Allstate auto/home/umbrella insurance for about 9 years with no issues and no claims. I got a letter from them this week saying that my daughter is part of my household now and they will add her back to my policy (and collect more in premium, naturally). My Electrical Engineer daughter (now 33) got married 5 years ago and moved to Illinois from Texas. I had dropped her from my auto policy 5 years ago. When I called Allstate, they said I will have to provide them my daughter's address in Chicago, which I refused, on grounds of privacy.

I paid my policy off early and took off the automatic debit payment. BIG MISTAKE. It made changes to my policy and added 43.03 after I paid the balance in full. Somehow the discount I had is no longer offered. The Agent nor Allstate will do anything to assist me. They keep referring me back to the other. Nothing resolved. My premiums keep going up every 6 months. I am getting very dissatisfied with Allstate.

A customer for 40 years, yet one payment late by 3 days causes the computer to spit out ugly threats. Never have I received any of the benefits Allstate advertises on television. I checked, and Auto Club is cheaper, so I'm gone.

I was enrolled in an employer contribution plan. Prior to hospitalization, I was notified through Allstate and my employer that I had short term disability coverage. Prior to hospitalization, I spoke with a representative and she provided me with the necessary documents to submit for approval for my hospitalization and STD claim. After my discharge, I submitted all the necessary documents and claims. My hospital claim was paid out within a timely manner, but when checking on the STD claim, it continued to state "no decision, wait for 48hrs". After 2 weeks, I reached out a representative and they proceeded to tell me that I did not have STD coverage. I stated that I was notified by both my employer and a representative at Allstate. Following weeks, I spoke to multiple individuals who said the same thing. I told them that I had proof and pay stubs that showed weekly deductible for the policy. No answer, no word.

I am very disappointed with Allstate Car Insurance. I was originally with Progressive however my monthly payments were getting too high. A family member recommended me to Allstate, and mentioned they were pretty reasonable. So I decided to switch my policy. Long story short I was in an accident 3 months after I received the policy, and a pick up truck hit my front bumber. No one was hurt, but I did have damages on the passenger side bumper. I exchanged information with the other party. In which they had Allstate Insurance as well. After I made a claim and sent pictures of my damages through their app, I was assigned to Nakisha **. She was the worst claims adjuster I've ever experience. I could tell she didn't like her job with so much attitude and lack of customer service.

I have had auto insurance with Allstate for over 10 years and they continue to impress. My husband and I locked ourselves out of our car at 2 AM in Wendover, NV, where there wasn’t a locksmith or a cop who would help us in sight. Allstate’s roadside assistance had a locksmith to us within 25 minutes. And with that, Allstate has earned my business for life.