About Allstate Auto Insurance
Allstate is an auto insurance company with a large network of agents throughout the country. It offers online quotes and provides coverage for cars, motorcycles and ATVs. You can file claims with Allstate online, and the company extends discounts for bundling multiple insurance policies.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Coverage in all states
- Various discount programs
- Innovative technological resources
- Premium increases after first term
- Ride for Hire not in all states
Allstate offers standard auto coverage all throughout the U.S., as well as various discount packages. Its technology resources for drivers (e.g., Drivewise) aid in improving policyholders’ driving, which can help lower rates.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,481,218 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was able to get a deal online with the Idaho representative. I have paid and downloaded the app and the discount is exactly as sent to my mail. I will update the comment if anything changes again, or if the premium stays true to advertisement. Right now, my premium shows 'temporary for 60 days' but as soon as I verify that nothing changes, I will update everyone and increase the star rating based on their service.
BEWARE of this company!! I will explain the details of their nefarious mode of operation, so no one else falls in the same trap.
1. DO NOT TRY TO GET A QUOTE FROM THEM.
I went online, filled in my biodata, bank details, credit card number etc. and they gave me a quote of $79 every month. I cancelled my current Nationwide insurance of $96 every month (Now I know that was a stupid thing to do) immediately because they tried to increase my rate + $50 ($148 monthly). Keep in mind that I have a clean driving record with no claims or tickets whatsoever. However, when I tried to make the payment due with Allstate, I kept getting an error message saying, "We are having technical issues with our website right now, please contact a customer care on 800.....". I tried paying several times but to no avail.
I eventually did call an insurance agent with Allstate and they told me I was going to pay $111 dollars per month. I was furious and asked them why it changed, all they could tell me was that the online platform is not accurate, and only gives a quick quote. I explained to them that there's no such thing as a quick quote, there's only A QUOTE or an ESTIMATE! Apparently, the technical difficulty message on their website is a deliberate act to prevent people from accessing the quote agreed on, and to force unsuspecting customers to call insurance agents who will then increase the previously agreed premiums.
2. I filled in my biodata, bank details, and credit card details on their website. The only reason I put those details on there was because it was their payment page, and I was about to make payments. Now they have access to all my data, they also defaulted on an agreement (quote) that we had, leaving me stranded and desperate to go for the next available fraudulent financial institution.
Isn't it ridiculous that these agencies can decide to increase one's insurance premiums on the mere basis of relocation to another state despite having an excellent driving record? In summary, NEVER FILL IN YOUR DETAILS IN ALLSTATE WEBSITE WHILE GETTING A SEEMINGLY GOOD QUOTE. More than likely, it is a false advertising bait used to attract unsuspecting victims (like me). Customer care representatives are well-trained liars. AVOID AT ALL COST!
The Allstate agency located is south Florida, Fuentes & Martinez Insurance Group, Inc the worst agency I have ever worked with in the 45+ years driving. They transfer me from dept. to dept. then back to the same dept. No help. Then give you a different number to call back to the same circle of depts. Issue never resolved! they just don't care! Corporate no difference. Trust me you won't be in Good Hands!
My dad has been using All-state since the 1980's when he purchased homes in Utah. And has all his vehicles covered by them. And after all the years he's been a loyal customer. They made a mistake on his auto policy. Back in March, he called allstate to ask them to remove his dodge caravan from the policy because it had engine problems. And he also asked them that same day to insure the Ford Freestar, which was in storage with comprehensive coverage, he requested them to bring it out from storage status and insure it with liability coverage to use as his replacement primary vehicle.
Unfortunately I borrowed my dad's van a few months later and had an accident. And to both our surprise and disappointment we found out allstate failed to update my dad's auto policy to liability insurance, and it was still listed as comprehensive insurance. And the allstate agent refused to cover the van for the accident. And because of allstate's mistake, I was charged with driving without insurance.
As if this wasn't bad enough for both my dad and I, it got even worse. A few weeks after my dad attempted to file a claim for the Ford Freestar and was rejected by the allstate agent. The Utah DMV license division sent me a letter saying their records show the Ford Freestar was driven without insurance and was in an accident, and they warned me not to drive because my license was suspended indefinitely. And when I went to the DMV license division to get more details about the reasons why my license was suspended. The DMV agent told me it was our insurance company (allstate) that actually contacted the DMV to report the car was driven without insurance and had been in an accident. When I searched online, this is not normal procedure for most insurance companies to do such a thing. As soon as we find another insurance company, allstate can go to hell! They are dishonest, and despicable people working for allstate.
Oralia ** - Customer Service Representative Thomas ** - Duncanville 4/2/2021 Karen ** - Office Manager Oralia and this office staff are liars and lack integrity. I’d never refer anyone to them and cannot wait for my policy to expire. I pray that I can find a more reputable company that offers true services. It may require that I pay more but I’m not nor have I ever been fully covered due to this agency’s negligence. I find it appalling that this company can say that they’ve sent correspondence to me but lack the ability to produce it. They failed to action my policy as requested but placed fictitious notes instead. They do not record calls which benefits their negligence and lack of service. They do nothing to attempt to right their errors but attempt to persuade you to deepen your relationship with them. Who willfully does business with liars? That’s like joyfully playing with the devil, waiting to get burned. Save yourself from Allstate.
My vehicle was hit by another vehicle insured by Allstate in the parking lot. I submitted a claim to allstate, during the process, allstate asked me to provide them with two estimates from different body shop which I did, but unfortunately they paid me half what the estimates came up to. I am very disappointed at the outcome. I will not recommend allstate to anyone.
Filed a claim and provided all receipts. Claim dept tried to say that towing was not covered under my policy and just terminated the claim paying me nothing. Now it's been 4 months later and I went to file a complaint and was sent back into a 40 minute wait to start the complaint all over again. Now fighting with managers to get what is owed to me. Simply put, if you have a claim you will most likely be very disappointed with level of professionalism and won't get your money. GO SOMEWHERE ELSE TO OBTAIN reliable insurance. (FYI, my friend sells ALLSTATE insurance and he said everyone is almost always pissed off when they get the run around)...Just hope it doesn't happen to you!
I received a letter from Allstate Drivewise Program that starting 08/11/2021 they will apply my points to my Auto instead applying points to the Reward payout. There has always been options to use points for Auto policy credit, mail a check or apply to the Reward account to redeem on items. I do not need assistance with my Auto Policy premiums and points were earned to use on gift cards and/or merchandise. I called Allstate Drivewise and was told they were mainstreaming to one options which is crazy. My question would be... are they removing all rewards that the customer can use/redeem their points for? On the Drivewise website there is no mention of the changes for the customer to see.
Allstate Rewards® is a program that works with the Allstate Drivewise product. On the Allstate Rewards site, you will be able to use the points you've earned for your safe driving (captured by Drivewise). Redeem points for savings on brand-name merchandise, gift cards, local deals and more. Plus, you can also use your Points for chances to win great prizes in live Auctions and Sweepstakes.
You will also be able to utilize the Drivewise Cash you receive from your Drivewise Enrollment and driving Performance toward purchasing merchandise and gift cards. If you're not interested in your Drivewise Cash to shop the site, you can request to receive a check in the mail or a credit your auto policy premium for the total amount.
I do not want to participate in the Drivewise Program to credit my points to Auto policy. I CAN PAY MY AUTO POLICY WITHOUT DRIVEWISE ASSISTANCE! I want option to select where the accrue points go not Allstate.
DO NOT BUY ALLSTATE. This used to be my agent office - for 23 YEARS. I'm a physician, and during the pandemic I sold my house (also Allstate policy - so they knew I sold it) and took a job with the Military. So, relocating physician during the pandemic, working for the Military. I sold my house in April and was moving. I made a car payment also in April, but made the next payment in July since I had my mail on hold trying to find a house to buy (none in Syracuse unless you had loads of cash). Allstate CANCELED my policy in JUNE with my last payment in APRIL, after 23 years. AND THEY WOULD NOT REINSTATE IT, and this office RETURNED MY PAYMENT from July (which I have yet to receive).
Geez, maybe they could have called? Or reinstated the policy? But NO, now I can't register my car, had to find an expensive emergency policy (with Progressive) while juggling being displaced, and working as a PHYSICIAN for the MILITARY IN A PANDEMIC. So ALLSTATE HAS NO LOYALTY TO YOU. Neither does this office (Adam Roux apparently was sold my policy at the Liverpool office - used to be Ciotti and then Sikora - who were better imho). LOOK ELSEWHERE. NOT ALLSTATE, and NOT LIVERPOOL.
There have been a few shining stars throughout this process that have restored some of my faith in the company. These people have been found through my persistence and constant calling. Thank you to Crystal and Thelma for all they have done and continue to do. Again, though, the vast majority of this process has been awful for my state of being.
Upon filing my auto claim, I was greeted with a claims agent that barely knew English. I had multiple claims agents hang up on me after I had only been on the line for five minutes, for no reason whatsoever. I had a claim agent lie to me about my police report being requested, when it never was, and I only found out two weeks later when I reached out to check on its progress. No one ever called to see how I was doing or to update me on the process. I had to set up my rental car through the body shop because AllState was too incompetent to set it up for me. I had to use AAA to help tow my car.
I had to reach out for every single question or concern I had, and it was often not AllState that responded and helped me. I would not recommend AllState Auto Insurance to anyone; they've been absolutely horrendous through every step of this accident process. What do we pay for if not for care and communication after an accident? I've learned that any other company is better. Do yourself a favor and go somewhere else.
I work for a well known law firm in the Midwest area. I have seen how Allstate's customer service it's been deteriorating reaching the lowest level over the last years. They take too long to even evaluate the damages of a vehicle to determine if is repairable or a total loss. This process would usually take just a few days while Allstate could easily take several weeks. If the vehicle is determined to be a total loss the process is even worse! They have a service number for the total loss cases and sadly the lack of basic insurance concepts on many of the representatives is impressive.
You call for status and often times you are not able to obtain any straight answer when you call. The adjusters cover for each other even known they are making mistakes. You can get an apology for the delay and admitting their mistakes and a week later receive a denial saying it was not their fault. They've turned into one of the worst companies to deal with. The unfairness handling claims, regardless if you are a claimant or their own insured, is unbelievable!
This is the worst insurance company I've ever dealt with. My car was hit April 18. They didn't respond to the auto repair center to BEGIN repairs until May 19. And then didn't send me the reimbursement check for my rental until June 21. That is entirely too long to take for any of those steps, and there was no communication, no explanation as to why it was taking so long. I would call, leave messages, and get nothing back. Because they were so tardy, I had to keep extending my rental contract out week after week until the bill totaled nearly $4000 (which I had to pay out of pocket because their company doesn't contract with rental agencies, instead they reimburse you which is foolish because not everyone has the necessary funds for costs like that up front) but then learned they were only going to pay a little over $1800, less than half of the reimbursement!
I tried to fight them but they kept saying no, they were not responsible. Their client hit me and they as an insurance company made a promise to cover the damages caused by their client. That's what an insurance company is supposed to do. I never would have had to spend that much if they hadn't dragged their feet. It's almost negligence at this point. To top it off, they sent the letter with the reimbursement check, but not the check itself. I had to call their corporate office to get it direct deposited to me.1. Incompetence
3. Poor communication
4. No contracts for verification, just word of mouth
5. Forced reimbursement policy
6. Lack of full payment
And it wasn't even the fault of only one individual. The main agent I worked with took an extended amount of time off and forwarded all his calls to a different agent, who was also gone and forwarded all her calls to a different agent, whose voicemail said he was not taking any more calls. And the manager I spoke with was no help in resolving this. And then the person who forgot to put the check in the envelope. It's the whole company. The only reason I give them 2 stars instead of 0 is because my car actually got fixed. But this was a headache I would not wish on anyone.
About two years ago we had Allstate try to auto add someone to our automobile policy. This was someone we didn't even know, and despite whatever Texas database they pulled the information from this individual did not live with us. Allstate put the burden of proof and getting it so this person would not be added on us, which is ridiculous. The hoops we had to jump through were insane, and at a very difficult time for our family. It is bad, money grabbing corporate policies that were cited that were used to attempt to justify this. Who I have on my insurance and who I am paying for or not paying for is my business and my business alone, not Allstate's.
Now, today, I receive an email notification that Allstate was going to add my 16 year old child to my insurance. A child that has a learner's permit and not a actual provisional or regular license. I call up the number I was given and some dubious line that smacked of "corporate policy" and underwriters policy was fed to me. They claimed that in the state of Texas, after 6 months of having a Learner's License that Texas considered them licensed, which is utter nonsense. Not to mention the fact that this was suddenly dumped on us not six months later, but a couple months away from it being TWO YEARS since she got her Learner's License.
This on top of the fact that before she received her Learner's License I spoke to Allstate representatives on what their policy was and was assured that as long as she had a Learner's License and was not an actual Licensed Driver that she was covered under our policy and did not need to be added in full since she couldn't drive on her own. Furthermore, Allstate has not updated their position on this policy online and I therefore find it highly suspect that our agent's office is doing this at this moment.
If this is in fact not Allstate's position I would like to suggest they reign in their local agents because after these two issues, issues I have not had with any other insurance company we are now taking our business elsewhere. After having shopped around for additional quotes no other major insurance carrier that I spoke to has the requirement of fully adding our child, with her Learner's License to our insurance policy, and no misinformation concerning some fabricated "six month" limit. For the icing on the cake they could not forward any documentation to us concerning this supposed underwriting policy as it was something they didn't give out and was only for use "in house".
Again, if this is not actually Allstate's position I want to make this company aware that some of their agents are pushing these underhanded practices and "corporate policies", perhaps for a chance to increase premiums. Her full addition would have nearly doubled our auto insurance. If it was an attempted money grab it has most certainly backfired as we are now leaving Allstate, will never return to Allstate, and will warn our friends and family, especially those that are facing new learning drivers of our issues and problems with Allstate as a cautionary tale. We should have left with the first instance of over reach. I did not sign up to have a corporation dictate to me. Had the first not happened we would still be leaving because of the second instance. My word to any and all, when it comes to Allstate caveat emptor (buyer beware)!
I was trying to get a quote for a homeowners and auto insurance bundle to replace my expiring bundle. Allstate without my authorization, removed funds from my mortgage company escrow account to pay for a yearly policy and they actually requested more money than was even on the quote. I never signed any documents and I never received an email even stating what the policy covered other than the conversation with a moronic agent. They also remove money from my checking account for my auto policy without so much as a signed document.
If you buy Allstate insurance you are taking a huge risk because for one thing they won't even pay a claim without putting up a tremendous fight with you and now they have deducted money from my escrow account and checking account without my authorization and frankly when looking into it I have no legal avenues available to me. This is a travesty and this company is nothing more than a thief disguised as an insurance company. Worst experience I've ever had don't trust them.
I started shopping around for auto insurance as I was paying almost 350 MONTH to State Farm with very little coverage or options. Allstate provided on paper a much better coverage plan with some really good options for a much cheaper price. HOWEVER! After switching, I had to make an adjustment to my plan. It was impossible to get anyone on the phone. It was either talk with a machine, or go straight to voice mail. There was no other way for me to talk to anyone. I left several voice messages over the course of a couple of hours to get the adjustment made. I gave up. Fast forward 24 hours later and someone calls me. I pretty much told them I'm going to look for a new insurance company. If this had been something serious that level of customer service is not the kind of stress I would want at that time. You are clearly NOT in good hand, with All Fake.
I was involved in a flood almost 7 months ago and I am still waiting for Allstate to honor a claim that has been passed around to at least 5 adjusters with no satisfaction as of yet. I was sent to an allstate recommended repair shop that did not handle my case as they should have from the time I took my vehicle in. After not being satisfied there I was told that I could take my vehicle to a shop of my choice which I did but was told that they would not honor the shop's supplement due to rust which was not the case for my problem.
I was told by the mechanic that my vehicle was surely damaged from the flood which caused water damage yet I was told that the person handling my claim has been moved to another department and left false information on my claim which caused my claim to be denied. I have never been late on paying my insurance premium and now the manager (**, DEBORAH) who has taken over my claim has called me today and informed me that they would be moving to another department and would be passing my claim on to someone named John (no last name given).
Problem was caused by Farmers, not Allstate.
On Tuesday April 6, 2021 I received a phone call from a Farmer's claims adjuster in Oklahoma City telling me Allstate has filed a claim against a now cancelled Farmer's policy claiming my 2018 pickup was involved in an accident on April 1st. The name of the person who was supposed to be driving my truck is someone I have never heard of. And the company who owns the other vehicle seems to be based solely in Houston, Texas.
Problem is I have not been in Houston for almost a year and on April 1st my truck never left my garage in Temple, Texas. I have tried contacting Allstate about this and keep getting the head in the sand routine, the "I know nothing" response. This is at least insurance fraud and perhaps identity theft as well. Perhaps my questions will be answered after the Texas Department on Insurance acts on the complaint filed against Allstate.
I have a claim with them and every time I deal with them it's painful. They might be cheaper in the first year or whatever but the premiums will rise fast and the stress and HORRIBLE CUSTOMER SERVICE is not worth it. Here are just 2 examples: Had a claim for our car. Hit a deer. It took months to settle. A lot of passing the buck and no one answering our calls. The "preferred" body shop was beyond terrible. It took us threatening lawyers and taking legal action for them to finally move our car to a good shop and get it repaired. Stress, headache and terrible customer service.
Example 2. My Visa needed to be updated with them. This happens all the time if you get compromised or it expires. It took 36 minutes for them to update my visa. I know it just happened today and I checked my phone. They had to get my visa number for EVERY policy (car, house, rental, etc.). Almost 40 minutes to do something simple. That is what Allstate does. Then I wanted to complain to the manager. On hold for 10 minutes to tell me they won't talk to me and to email them. RIDICULOUS! RUN! RUN! RUN away as fast as you can. If you choose Allstate you get what you deserve... which is a terrible experience.
Allstate Auto Insurance claims department used a virtual claims adjuster to determine estimate on my damaged vehicle. My vehicle was parked and empty when a vehicle backed into the front end of my vehicle. The adjuster and repair shop did not communicate apparently during the repair process which lasted three weeks. I, during the process had to pay out of pocket over a thousand dollars for a rental car. Which was to be refunded on completion of repair.
When I was notified that all repairs were completed it was explained to me by the body shop that Allstate was not going to pay for total cost of repair. I had numerous conversations with Mr. Jeffery **, Claims Manager, out of the Las Vegas department. Myself and my vehicle were held hostage until I paid approximately one thousand eighty dollars to the repair shop to retrieve my vehicle. I am the innocent victim of bullying tactics by Allstate auto insurance. Why should the burden of restitution fall on me for the disagreement Allstate had with the repair shop? This was not reasonable in any way. Beware of Allstate auto, I will never recommend them to anyone! I have filed a complaint with the Az Dept. of Insurance, hoping to recover my cost. I hope to at least have others be aware of big business taking advantage of consumers as they choose to.
I was a loyal Allstate customer for years. When Hurricane Isaias hit, my roof was damaged. All my next door neighbors, got payment for a new roof or for repairs from their insurance company. Allstate refused and was the only one to claim normal wear and tear. Stay clear of Allstate.
I had them once for one month, when I had to get a new car off the lot, within the 1st month we called another insurance company for a quote "The General" and their monthly quote was literally 500$ cheaper than Allstate's. I don't understand how most people save 700$ "on average" by switching to Allstate when I saved 500$ in one month by leaving them. I am pretty sure they are the same company that owns Esurance, meaning they had to make another company just to offer cheaper rates lol. They are the most, if not one of the most expensive insurance companies out there. Go somewhere else.
The customer service representative Ms. Angelica **, was rude, aggressive, argumentative and went out of her way and her job description to intentionally try to add more tension and complications to the initial problem I called about. She tried lecturing me on her training class experience at Allstate. When I would not give a reaction she got frustrated and began insisting I give her a reason why I felt my car should have aftermarket parts.
Regardless of the fact I called because I stated I didn't want aftermarket parts on car due to depreciation concerns. She went on discrediting my reason and began over talking me. When I asked to speak to her supervisor, she said "No! You can't speak to my supervisor" and hung up on me. It should be known that you are not in good hands with Allstate. Actually some of the worst customer care in the industry.
The adjuster, Eric H. ** sent me an email stating, "Mr. X, I have investigated your claim and Allstate. We use aftermarket parts and will be putting aftermarket parts on your car"???? No offers for other alternatives, no customer edicatesy, just rude and demanding. Telling you that you have no control over what's being done to your property, despite the fact it's your property. I would not recommend Allstate to anyone if they expect to be well taken care of.
Tried to switch auto insurance to a new vehicle. Took me over 2 hours on hold, over two calls, to complete this simple task. Their website and app are utterly useless for anything other than paying your bill-surprise! Couldn’t print out or view insurance card on either. Their technology is stuck in the early 2000’s.
Bad and awful customer service. Lazy and expected me and my body shop to do all her paperwork and calling. Unprofessional and unethical. Tracy or Stacey is awful and just there for the measly 110k she makes a year. Ive always had great experiences with them but because of her, and the fact I caught her in 5 lies, I'm finding a different company to insure me and bad customer service can break a company. They need to find people that like their jobs because she obviously doesn't or she's discriminating against me.
Allstate has been a complete nightmare! I do NOT have insurance with Allstate but a customer hit me. I am required to pay out of pocket cost for a rental something I can not afford just to go to work!
I was involved in an accident where an Allstate insured driver ran into my parked car and caused $13,000.00 damage. Allstate not only did not reimburse the full amount of the rental car needed while my car was in the shop but what they did pay took them 2 months and about 6 phone calls to respond. That was the good part of the experience. The diminished value department transferred the claims adjuster 3 times, did not substantiate any of their numbers with fair 3rd party estimates and did not act in good faith. I will never buy insurance from Allstate and I will tell my story to the world to warn everyone to stay away for their own best interest.
In the 25 years we've had roadside insurance (through our Allstate SUV policy), we've never had to use it. Allstate has been great to work with in other areas of the policy, so I assume this will be good too.
First, they lied to me about the company that was picking up my vehicle. The CSR told me I could go on home, which was 2 hours away and the company would pickup the vehicle with no issues. I had to call back 5 times and the car was not picked up until the next day. I was very disappointed in the service.
Works and reasonable. When I need assistance, it is available. I haven't visited every state, and haven't required assistance everywhere I have been, so I can only say it has worked for me! The best thing one can do is keep your car in good order. That will save time, money and anguish!
My name is James ** and I am 67 years old. I have had car insurance since I’m 16 years old and my experience with Allstate is the worst that I have ever had...I gave them one star out of five only because the review would not proceed if I gave them zero stars.. My daughter's car was totaled November 20 and for two days I heard from the woman who was assigned to the claim Kimberly ** many times throughout the day and I returned each call and gave her all the information that was requested...since November 24 I have reached out to Miss ** no less than five times on five different days and she has yet to return one of my phone calls.
I reached out to her supervisor Kimberly **, who was unavailable..(as is understandable in that these people are out in the field looking at damaged cars most of the day )...and her voicemail was not accepting voicemails..When I talk to someone in Kimberly **‘s office they assured me that the claim was in the total loss department so I called the total loss department...which seems to be in India... and I was told that the claim was not there so I called back to Kimberly **'s office and I was again told the claim was in the total loss department.... After again contacting the total loss department I was told that the claim was not there and was never completed by Kimberly **...
All I know is I just received a call from a manager there named Dan I believe and he asked me to stop sending emails and text messages and he agreed that Allstate is totally backed up and is going through re-organization and coronavirus and I asked him whether those same excuses would be acceptable if I was late paying my premium and he said that he understands and he agrees with me...Everyone at Allstate understands and agrees with me and tells me that I am in good hands but I feel like I am in anything but good hands with Allstate and how dare they use excuses that they would not accept from any consumer, ever, but these same excuses are acceptable when they use them.
I'm paying twice as much on insurance. I did some checking and found insurance for half the price thru Geico. I bought a car in April and it was sitting for five months before I received temp tags. I asked if I could get refunded. The answer was no. So I'm out over 600 dollars
Allstate Auto Insurance Company Information
- Company Name:
- Allstate Auto Insurance