Allstate Car Insurance Reviews

Seems they take your money fast enough but the reality is 26 pages of legal fine print that means they can deny any claim. Multiple extended warranty claims on the 'we cover everything' policy denied.

They are the worst, I was with one company for 4 years, (Allstate) I would call and no one would answer the phone or if they did, they couldn't answer my question and someone else would call back but never did. They tried to get out of replacing my roof a few years back, and I had to go over their heads to get that done. I've had a lot of comprehensive claims so It makes it so that I can't move to another company. I recently moved to another Allstate company due to not being satisfied.

I have been with Allstate for a while and I absolutely love my Representative "Cynthia **", she is very knowledgeable and experienced at her job, she was very professional and attentive to a situation I was in and assisted me all the way through the whole process. When we were done speaking I had all the understanding that I needed and stress level was reduced to 0!! I will be an Allstate customer forever because of her and would recommend them and request Cynthia's assistance to anyone.

Disappointed with a claim process. After this happens we decide to switch to a different company. After we cancel our policy 13 days before we policy run out they send me a bill that I owe them money and I won't get any reimburse after I already pay for the month. All I can say is you will never know your insurance until you need them. This company will no represent you or help you at all.

Do not go with Allstate. Their mileage department ripped me off to several hundred dollars, charging me mileage fees when vehicles never moved or any mileage put on them!!! They kept sending me emails to unplug & plug devices back into vehicles, which did absolutely nothing. I told them devices inoperative but they did seem to care or they'd ship me 1 device for wrong vehicle. I found new insurance and cancelled with Allstate but they stole more money ($26.00) more before issuing refund/credit. This company steals from you, do not use!!!

I was assisted today by Kea **. She went out of her way to provide more than adequate customer service. She went both above and beyond expectations. I would recommend Allstate to others based on this interaction.

I'll get straight to the point. DO NOT insure your car with Allstate. They are incompetent group of idiots who will leave out important info on your claims. I was found liable for an accident that was not my fault. And when questioned they proceeded to talk faster as if to get me off the line because they didn't want to do their job and make sure that they got the facts straight. So do yourself a favor and completely bypass Allstate as an insurance unless you like being taken advantage of and drained of your money.

I Just want to share my worst experience with Allstate Auto Insurance — a company that will chase every nickel and penny while betraying valid customer claims. Remember, it’s not 'You’re in good hands,' it’s the #WorstHand. I'm sharing this with my community so you can avoid Allstate at all costs and not suffer the significant financial loss that I did. They don't deserve even 1 star.

Windshield cracked, I personally scheduled with Safelite at $383. Called to make a claim. Now I am paying $385 deductible. They pretended like they were giving me a huge deal. Absolute con artists. Will never recommend.

Disappointed with Claims Process. I recently had a frustrating experience with Allstate after filing a claim for an accident where another driver rear-ended my vehicle. Although the damage wasn’t severe, it was clearly visible and documented with photos. I contacted the police at the time of the incident, but they refused to make a report, stating that the insurance companies would handle it.

I am glad that Allstate phone calls are recorded. I cancelled my home and auto insurance just the other day after being LIED to by both my agent and her assistant after being QUOTED different renewal prices for each. For instance, I purposely took a 6-hour good drivers' course in order the reduce my 6-month auto premium, having DRIVE WiSE all along and being able to benefit the rewards at the end on my auto policy but NO.... You can't collect any rewards if you cancel your policy. All state was going to bill me for an unauthorized quoted amount.

The WORST EXPERIENCE I ever dealt with an insurance company. When someone already takes fault for an accident it should take 2 months to figure out the car is totaled out. Never again will I use Allstate! STAY AWAY. Horrible customer service agents also just pass the buck and never get a call.

Somehow from the time I obtained a policy to when I got home, my monthly cost increased, almost double, to $333 a month. That is not affordable. I cancelled as I got a better rate with Geico. Not only did I just pay almost $300 to start the policy, I am now being charged an additional $83 TODAY. Customer service said it's on the policy. I have yet to find that info.

Good hands people my @$$. On May 16th 25 one of their clients pulled out in front of my son. She took complete fault. 3 mo later I'm settling an amount half what my car is worth. I would stay away from this company.

Allstate has the worst business ethics I have ever seen in a company. They continued to make up a different lie to avoid their responsibility each time they were proven wrong. This is not someone you want to do business with. Unfortunately, if one of their drivers pulls out in front of you, you have to deal with them.

Allstate is the type of company the one don’t pay, doesn’t have professional people and it’s gonna do everything possible to don’t pay, really if you want avoid a really bad moment in your life, choose at her company, I say this as a customer.

Way to reward loyal customers with yet another seemingly unjustified premium increase at our renewal. Zero changes in coverage, no accidents, same vehicles, and our policy has gone up, again. Do you actually want people to stay customers? Cause this isn’t how you keep people as customers. 🤦🏻‍♀️ Will be switching companies ASAP.

All State insurance is not to be trusted. I was contacted by Allstate agent, a swindler by the name of Ryan **. This agent assured me that he was gonna do everything in his power to get me a lower insurance rate than I was already paying with my current insurance company. After I provide any help with all of my information, he wasn't able to get me a lower quote. But that would stop him from getting his commission. He asked me to let him try one more thing and it worked. Ryan saved me a few dollars, not much but savings add up over time.

Review Title: Extremely Disappointed – Rude and Unhelpful After Their Client Hit My Car. I rarely leave reviews, but my experience with Allstate has been frustrating enough that I feel obligated to warn others. One of Allstate’s insured clients hit my vehicle, and instead of stepping up to take responsibility, Allstate has been completely unhelpful and dismissive. The accident caused my car to roll a significant distance, and shortly after, I began experiencing issues with the transmission—something that was working perfectly before the collision.

It seems like everyone has a different answer for the same question. Representatives don’t seem confident in their answers/responses. Every time I call I get transferred around from department to department just end up where I started. This company clearly lacks organization and trains their staff poorly. I do not recommend this company to anyone.

ALLSTATE IS THE WORSE HOME INSURANCE EVER!! If you've got AllState, get rid of it before you eventually need to fill a claim!! My roof got damages by a storm. It took them 3 weeks to send an adjuster. They initially said they would "patch" the damaged shingles when you could see the complete roof got damages everywhere and needed to be entirely replaced!! So they send a piece of shingles to wherever to check if it was still available. It came back discontinued. So now they agreed on replacing ONLY THREE SIDES OF THE ROOF and not the last one which is not "damaged enough"!! REALLY!! I'm gonna end with a roof having one type/color of shingles on one side, and and another type of shingles/color on the three other sides!!

I submitted claims with all information about person hit my car, at this time nobody ever contacted me asking for picture, nothing and tell me what happened to claim 02/06/2025. This company is very incompetent, don't care about claims, customer, I don't recommend, I have rate one star only because don't let me write review. However, thinking about this insurance please don't do it. Irresponsible, doesn't care about customer, very incompetent company. Worst company I ever trust. Be careful. Just only tried sound professional, until get policy them only care about your monthly payment. Bad, incompetent, irresponsible worst worker.

Called Allstate to file a claim with them due to their insured caused an accident and damaged my parked vehicle. The guy answered the call was so rude the whole time. Treated me like I was a criminal, his tone was not professional and sounded like I owe him money. If someone hates his job this much, just quit. Glad I didn't go with Allstate for insurance, and I will never.

We have had Allstate for years then all of a sudden they cancel our insurance over .59 cents then we paying 118 DOLLARS on month for full coverage on our car. We didn't get a notice of the cancelation notice at all. Then when we went renew it they jumped our bill up to 181dollars a month. I work in sales. If I did this to one of my customers they would tell me there are more fish in the sea and move on, so this boat has sailed. See you later.

Worst customer service, many hidden charges. For first customer, they are ok, upon renewal, they increased prices significantly and when I decided for this reason for another insurance on renewal, they have charged in multiple hidden charges. I will never come back again to All-State Car insurance.

Well, I have been a customer of Allstate for years. I have given them lots of money. There was a flash flood and my car was caught in it. The road in front of the airbnb I was staying it looked like a fast moving river! The water tore off one of the panels under my car and packed debris up under the other panel that was partially tore off. It knocked the fender loose and got the inside of my car floor boards all wet.

Very bad and rude customer service, I called the claim center several times and they again fight with me and hang up the phone in my face more in 3 times and different agent do the same. I thinking to take off my both policy from this company and not recommend anyone be with them.

Absolutely horrible, I have had issues with them for over a month now, I changed my payment date before it was due made sure I’d have no fees or get in any type of trouble, was told multiple of times no I would not have a fee or anything, well the worker did not update the system that automatically withdraws from your account, my prior due date was the 15th, I changed it to the 20th. Well they pulled it on the 18th, it went through and then they tried again on the 29th. I reached out and was told it was due to an error a worker made but they could do nothing to remove the fees even though I had already paid my insurance earlier than the date it was due!! So I called the lady was really helpful so I thought.

Allstate has given me the worst experience and stress on top of my many injuries from the crash. They have been untruthful in way I can prove by their own correspondence with me. They played a game of pay me half call it payment made and rental car is no longer covered yet you haven’t been paid. Could I send in $5 on my insurance and call it payment made? It is a hostile game they played and not a single person aware of what the other has done. It was said I received paperwork on xx day when in fact the esign document would not download on repeated attempts and this co-partner thing they had said they would send me the paperwork by mail XX days ago.

They accepted that my car has lost value But they didn’t pay a penny for it. They have their own policy that is beneficial for Allstate and not people. Totally unfair. And unacceptable. Next time I will hire a lawyer.

Not only were they the most expensive But they will not let you make a claim, and the customer service is the worst I have ever experienced. Overpriced, and when I canceled, they still took my money right when I needed it at the most. I also believe that there are communists.

My experience with the Wolter Agency (Owned by Blake Wolter- Atlanta, GA) has been one of the most disappointing and frustrating insurance experiences I’ve ever encountered. After recently purchasing a home in the Atlanta area, I was referred to this agency by my mortgage lender. Initially, I was pleased with the quote provided for my homeowners insurance through Allstate. Unfortunately, the experience quickly unraveled into what I can only describe as predatory and misleading.

I been a customer for a decade for all 3 of my cars. I got the most premium package they have and hit a deer and they want to replace my parts with all used refurbished parts. And won't cover a rental car. Apparently when I said I wanted the complete package across the board I have to pay extra out of pocket to get a rental car and OEM parts.

I have been with Allstate for a couple of years and have had full coverage with a high deductible to keep it affordable. However when I got into an accident I had to do my claim online which is rather confusing. I mistakenly said I was working at the time of the accident but in reality I was not, which was later on proven I wasn't but they still denied my claim and not until I threatened a lawsuit did they bother to actually investigate and found I was right. They never Apologized for their mistake and dragged their feet getting me paid for my total loss. They will say and do anything to get out of taking care of their customers. Did some research and they are quick to deny claims far more than their competitors do. They also lie and delay getting anything done.

First of all wish I could give 5 zeros! This insurance company is scam! All they want is your money! We paid $430 a month and when we changed insurance company they charged us $59 like what for?! And just for a 2 months they report it to a collector so it will go to our credit! I definitely do not recommend this company!

All State absolutely sucks!! They lie so much!!! They tell you someone is on the way to get your car towed. 4 days later still hasn’t been picked up. Accident happened on a Monday. It’s Friday. Still hasn’t been picked up. You have to constantly call them for answers which they never have!!! Cassandra ** the supervisor and Nishant for Yorktown Va are lazy and do not follow up. I am having to call and constantly see what’s going on!!! They just lie to me.

They tripled my rates with no explanation as to why with no tickets or claims made against my optional motorcycle policy. I called them several times for an explanation. They sent me to collections for a premium I never approved. I had to report them to the state of Florida to get a resolution. Horrible experience.

This has to the worst insurance company in history. I have tried to downgrade my policy since January of 2025, the policy is for 6 months and we are currently in May now. I have called 14 times trying to update the 2 odometer reading and no one has been able to do such thing. I have spoken to different managers saying they promised to get this done and they still haven’t done it. They just tell you whatever to get you off the phone. Let's not talk about each person you speak with will give you different answers. BEWARE OF THEIR TERRIBLE

Very very bad insurance company. My mom was with them for over 30 years. She was sick in the hospital. She died. I explained to insurance company the situation and they still didn’t care about a customer they had for 30 years. You think they value or care about their customers? No. They don’t. The most expensive insurance company in the USA. Their rates are absolutely ridiculous. They’re trying to charge me $800 for my car full coverage when progressive only charging me $293. Is the insurance more special than the other for them 2 almost $800 for full coverage. What’s the difference? They’re there more expensive good hands lol. Expensive hands that is.

I had an extremely disappointing experience with Allstate. After filing a claim, they completely failed to process it in a timely or professional manner. Despite repeated follow-ups, they refused to take responsibility or issue payment. The assigned agent, Shawntel **, was unresponsive and failed to do her job properly—calls and emails were ignored, and no real assistance was provided. This has been a frustrating and time-consuming ordeal. I expected better from a company that promotes being “in good hands.” Sadly, that has not been my experience at all. I do not recommend Allstate to anyone looking for reliable insurance or customer service.

Would never recommend this "company" to anyone. They purposely drag their feet to pay claims leaving us wondering what to do since we've been paying for years and now we need them to do the right thing. Choose another company like state farm.

I have been a loyal Allstate customer for over 10 years, but my recent experience has been incredibly disappointing. As a single mother, I rely on my insurance company for safety and security, especially in times of need. Unfortunately, Allstate has consistently found ways to avoid helping with my claims. We recently had a bad storm hit our area, and despite my policy including storm damage coverage, Allstate has been unprofessional and rude. I have spoken with numerous representatives, none of whom have been able to assist me. They continue to find ways to avoid helping, leaving me feeling vulnerable and frustrated.

At my age, all insurance is within a Ben Franklin of each other, so I really chose them because they were close with a bricks and mortar presence. No problems, I kept getting yearly bills, I kept sending them a grand or whatever for the year. A few years ago, I get my bill, and it's conspicuously MISSING the one-quarter of one U.S. cent return envelope that I PAY them in. So, no problem, I called the "close" office and ask if I can bring the check over THERE. Problem; "Well, we're no longer at that location." They're now on THE OTHER SIDE OF TOWN, EIGHT MILES AWAY. I'm with State Farm, now. I heartily advise every single Allstate employee to abandon ship.

I spoke with a rep today as I noticed that my policy was going up $174 for the new 6 month policy, I am 8 days to my renewal, and I was already paying $297 a month so now it's almost $500 and I cannot afford it. They told me after 20 minutes and being pushed to 3 reps that due to my Drivewise in the app my policy was increased, stating I brake in my car a lot and I use my phone. What about a busy highway? Or using your phone for maps? They are such a get over and I pray to get a policy elsewhere soon!! Nothing but crooks!!

My experience with Allstate was frustrating and disappointing. I worked with David **, the claims adjuster — communication was poor and I had to constantly chase updates. They referred me to one of their preferred body shops, which ended up damaging another part of my car. The shop admitted fault and paid the $8,000 repair bill, but Allstate took no responsibility, even though they recommended the shop. To make things worse, they didn’t fully cover my rental car due to miscommunication between their departments — and I was left paying out-of-pocket. Between the lack of support, disorganization, and unfair handling, I strongly recommend staying away from Allstate.

I was involved in an accident that the other party accepted liability for. Allstate was my insurance. Considered my car a total loss. Bad experience bad customer service bad local agent Brandon **. Bad claims adjuster. Many many weeks of the runaround. They really dropped the ball and failed to issue my payment. And then cut off my rental. So disappointed.

I brought a insurance policy for my car. I told the insurance agent that I only wanted auto insurance. I canceled the policy because they kept increasing my payment every couple months talking about I live in a high accident area so therefore my policy kept going up. I canceled it. I get a call today saying I owe Allstate for renters insurance. I never got renters insurance. I told the agent I did not want renters insurance. Since I canceled my policy with them they're trying to charge me for renters insurance now and it's in collections and I can't seem to get anyone on the phone to resolve this issue.

I bought a policy from Allstate, Nicole **'s office. My plates are suspended over insurance. Coverage was suppose to start at midnight which would make the coverage start date April 8th. When I called to have them verify to state I have insurance so I can pay the suspension to have plates reinstated. That's when they informed me that the policy wouldn't go into affect for another month.

Went in to change Insurance from progressive to Allstate, the lady that helped me was Mary **. She was awesome. She could answer every question. I asked without hesitation, knew exactly how to put the insurance the way I needed it. It was really a good experience working with her.

I keep receiving solicitation from Allstate ** agencies in Morris IL. They offer an estimate homeowners premium at a low cost and show the liability limits for such policy. This is very deceptive because the price reflects combined home and auto. The actual quote came back $20 higher than the estimated premium and would be an additional $1292.00 annually for auto. That is over twice what I pay now for auto. The worst part is the liability limits were a lot lower than the estimate advertised. Beware and check all the numbers! Please stop sending me solicitation!

My wife’s car was hit by an individual with AllState insurance. Just trying to get a rental car has been a terrible experience. Allstate expects you to pay for the rental. Then they will only pay back a certain amount which is far less than what we have spent. What about the people who can’t afford to pay for a rental. Insurance has done nothing but expect us to pay more while they do way less with every day that passes. Horrible company to deal with!

Agent Cam ** in Conyers, GA has been terrible (horrible) at follow through. It took countless hours and a formal complaint with the GA insurance commission to get my father's car policy updated (my father has dementia). I spent countless hours of emails and calls (and writing formal complaints) to get any response. I was in the insurance business for more than 30 years - this agent is a good reason why people dislike insurance so much. Buyer beware - steer clear.

I don't like Allstate. I think they're really high for insurance. My other places I was only paying $98 but these people are ridiculous for just regular insurance so yeah I'm not really happy with them and then they tell me that you're all set but yet they take payments off anyways so I had to go disconnect my freaking auto pay so they can't keep taking money out whenever they want and lying to people.

This is by far the worst insurance company ever. They left me paying more out of pocket on a claim than explained and then refused to pay full bill. Please use another insurance company because they will not have you in good hands.

I have had Allstate 6 months now. I get a renewal notice with it going up $140 for 6 months. Called to find out why. Well there is no reason just because. They claim my payment was 2 days late so that's enough to do it.

About a few months ago my previous home and auto insurance increased so much. I thought I was going to be stuck with the high payments until I was honestly blessed with Julie ** with Allstate. She helped us tremendously with monthly savings! I highly recommend her service and Allstate for your home and auto needs. Thank you, Julie for your sincere efforts in taking care of your customers.

My experience with Allstate has been fine up until I totaled out my car by hitting a deer. I called and reported it. Somebody from Allstate called and wanted pic. He said it was totaled and someone would be calling me to say when they are going to píck it up. No one called. It was just gone when I got home. They were suppose to tell me an dollar amount. They didn't do that, Then my car went thru inspection. That took 4 or 5 days. Allstate said it would take 2 days. Then came the inspection paper. It had a few inaccurate statement. I have full coverage with Allstate, man was I wrong thinking full coverage meant. It would pay off the loan...wrong. I will still owe when they are done

The service that I received was professional and helpful and courteous, I understand more about my policy and every question I ask was answered with courtesy and knowledgeable feedback, Joe B is a professional customer service specialist.

I had rental and auto insurance with Allstate for the past 12 months. We had no tickets, no accidents, and no violations—nothing at all. Yet, our rates kept increasing every six months. Finally, I decided to switch to another provider. I called and emailed to cancel my policies, and the cancellation was confirmed. However, today I received an email stating that there is a balance due on my account. When I called to clarify, they hung up on me.

I called within a couple of hours of taking out vehicle and home owner policies and cancelled. They had already taken out one payment. So I called the bank to stop further payments. They then attempted to take out two more payments, of which the bank stopped. I called Allstate to inform them about what happened and asked them to please stop trying to take money out of my account. Then they put money into my account that they shouldn’t have. Then they couldn’t get that money back, again they had been blocked, and turned that over to a collections agency?! Then they tried to take back the refund of the original first payment they took out and when they couldn’t get it they turned that over to a collections agency too. They are psychos and do not have it all together. Avoid this company like the plague if you value your mental health.

I have a bundle Allstate Insurance packet that covers my 3 automobiles and my home. My policies are paid in full but I can't get a correct policy declaration statement from Allstate. I have tried several times over the last 10 months to get a declaration statement from Allstate Insurance that correctly states my 6 month Automobile premium and my yearly Home Owner's insurance premium. For some reason they cannot furnish that to me.

On December 2nd I called Allstate roadside service to get my Mercedes Benz towed to the shop. They sent out Atlas recovery and towing and they dropped my car off the wrecker. I was put in contact with Caleb ** of the damage mediation team. He has been no help. He doesn't return emails and doesn't have a working phone number. Once I finally got him to get my car to a shop he has refused to provide a rental car or any way for me to get to and from work. His only suggestion was for me to rent a car and wait for reimbursement. This process has been a nightmare. I do not feel like I'm in good hands.

Worst company to deal with if you've been hit by one of their drivers. It's taken almost a full year since my accident to get my settlement, and that's after hiring a lawyer because they wanted to deny liability at first. Their driver said she had a green light, but I had a witness who confirmed I had the green light; yet, they still denied liability and denied my bodily injury claim. Well, I hired a lawyer and only then did they acknowledge liability. After that, it was difficult to get them to pay my medical bills, as well as those of my 5-year-old daughter. I just received the final settlement payment today, one month shy of a year since the accident. If you get hit by one of their insured, get a lawyer ASAP because they will not play nice or fair. PS Amanda ** doesn't know how to do her job. Or she's been trained to automatically deny claims despite the evidence.

⚠️ Warning About Allstate Insurance and Enterprise Car Rental Practices. ⚠️ I want to share my recent frustrating experience with Allstate Car Insurance and Enterprise Car Rental to warn others about potential unfair practices. I was rear-ended in a car accident and had to bring my vehicle to a repair shop recommended by Allstate. They estimated the repairs would take 3–4 days. Since I have rental car coverage through Allstate (up to $40/day), I booked a rental car through their platform, which directed me to Enterprise Car Rental.

First of all my local Allsate agency that I deal with cannot be nicer. But their hands are tied when it comes to handling claims. My daughter hit a deer. We called the police and they required that the car be towed due to safety concerns. I immediately called Allstate claims. Knowing the claim might move quicker I asked if they had any "preferred shops" in my area. The closest they advised was 40 miles away. Thinking that may be a bit inconvenient for us and Allstate I took the car to a shop a mile from my home.

Allstate will always take your money, but if you are their insured, they don't care who's at fault, they're never going to payout for any claims. They will pretend to act like you're insured by giving you a claim and taking down your report, but they will NOT Pay out any claims ever. If you have a car that is totaled and if you have rental reimbursement, they will always deny you a rental car. They won't fix your car or compensate you for the damages. Every question will point to NO. They know they are wrong but they know if they ignore you or reject you there's nothing you can do but to eventually give up.

We had Allstate for about 7 years or somewhere around there. I Love Allstate but every six months the Insurance kept going up these last few years & I would also call & plea with them WHY no Factual reasons. I would also make up something to keep my husband from changing it. Well I guess he wasn't having that. When they jumped from $354 to $453, same vehicles, no tickets or anything and before it was $354 it was $249 so he switched it today & honestly I didn't think he was gonna find any cheaper but he did. Same as Allstate & they added more perks I was surprised. Now our Insurance is back to $255 from Direct. Sad to go Allstate.

AllState has the worst customer service! First, I'll say we've been customers for twenty years. We paid for our six-month policy in full back in April 2024 which would cover April - October. AllState took it upon themselves to reimburse us $540 that we never consented to and therefore said we did not have insurance between June 2024 - October 2024 even though we paid in full in April. We then received six letters from the DMV saying our license would be suspended due to lapsed insurance. My husband has been trying to get this straightened out for a month now with no success. We will most likely have to go to DMV in two days to get restricted licenses because that is when our licenses will be suspended. AllState is a complete and utter disgrace.

I have been with Allstate since I started driving at 17 years old. I am now 46, got in an awful accident last week and the service is non-existent. I called to make a claim and they live in another country. I called my personal agent and they are never in the office. I’ve been gone to the office and it’s closed. I understand more people are working remote, but do that. Be there when people need you. People only call when a life accident has occurred. Be there for them. It’s why we pay you!

The rate increased after the first term by $39/mo. The second term the rate jumped even higher to $117/mo. I called my agent just to listen to some nonsense excuses why rate increased! I didn't have any claim with them for the whole year. I called another insurance company (well known) after I hanged up with AS agent and got a quote for 58.8% Less!!! Can you imagine. Bottom line, AllState is a ripoff company. I will never do business with them or recommend even to my enemies.

I first want to share that I was a loyal customer with Allstate for five years. Allstate added a false report on my driving record. When I found out about it and provided a police report, they refused to fix it. This is illegal. Matt ** cursed at me and told me he wasn't doing anything. Please do not trust this man with your business. He had no concern for me as a customer. I had a third party on the line and he continued to be unprofessional, and yelled at the rep assisting from State Farm to help correct my record. I know God will make this right.

We had Allstate for years paying them hunters of thousands of dollars every year which for them is not a problem right? But when we had some bad luck 3 accidents with 2 not at fault and Allstate had to pay for the repairs because we have a full coverage policy and 2 of those accident were hit and run, now they are dropping us because they are not making their money. Stay away from Allstate at all cost, they like to see your money coming in but hate to spend it when really needed. Will never do business with these ungrateful scumbags again.

Customer Service is Horrible. My Daughter was In A Accident Hit And Run. The adjuster told us that an inspector would be going to the tow yard to inspector our car. This was a lie. After a week I Was Told No one Is coming. Well The cost to release the car from tow yard is over $600. If they had said this in the beginning I could have gotten car out for a $100. Also was Given False information more than once. Allstate is not a good insurance company. Definitely not in good hands. On my way back to Progressive.

The Allstate app and customer service are HORRIBLE! Nobody ever, ever, ever once has replied to one single email or gave me a call back that I was told I would receive MONTHS and MONTHS ago. The app doesn't work all the time. Drivewise is a complete fraud!

Hello, we had an accident with two other cars and the individual is insured with your company and it is not yet time for you to resolve or give us news or have you come to look at my vehicle. Since everything was based on what you saw on video, we are already going for a month and they only want to offer us a certain amount that will only cover the fender, the exhaust and the rim.

You are definitely not in good hands with Allstate. I've been with them for 18 years and had two claims that were just horribly handled. I am so frustrated and can't understand how they are still a viable option for anyone. I plan to leave them in the new year and am shocked at how much I can save at just about any other vendor. Even if money was not the issue, their service on these claims was so frustrating that I have considered suing them and I've never wanted to sue or have anything to do with courts or anything related.

Terrible experience getting paid from my insurance company for an accident. That was not my fault. Now I am forced to take legal action. Very sad. Don’t understand how this can be legal. My vehicle is repaired, but cannot pick it up because the insurance company will not give me the money in which I am entitled to.

My car was a 2012 Toyota Camry with 220,00 pl miles on my car. It got totaled, I was charged from Allstate for a spot of salt on the carpet $140.00, $88.00 for my tires that I bought not Allstate, I was charged $2500.00 for the mileage being high on the car but paying over $100.00 a month for full coverage insurance. After being lowballed I was told that if I don't buy another car you can't get your sales taxes off your car. I wish I would've done more homework how the payout goes with them taking half the money for something I paid for.

In our perspective, we experienced a hostile encounter with an employee who was very abrupt, disrespectful, and made false disparagingly comments in our opinion. If there is an issue with customers' policies, that should be communicated in a respectful tone and to attack the customer in a hostile negative way is incredibly disheartening. Unfortunately, we were left truly shaken with the encounter. It is more upsetting though that our agent seemed to handle this exchange in a passive way as if this treatment to paying customers was acceptable. The most demeaning aspect to this encounter was our money was happily accepted at the same time. It is because of this treatment, we will be replacing our insurance needs with another company as soon as possible.

I responded to all stated repetitive claims that they could lower my rates so I agreed to the quote and paid 6 months in full so I thought I was covered only to receive two rejection letters about one week later, now my policy with Progressive had lapsed and I am really struggling to get insured because of my lapse in coverage, thanks "Allstate" in good hands? You tell me?

I got an auto insurance policy with them and signed up for automatic payments. The payment did not go through the second month. Apparently I was never sent any indication as to why it didn’t go through. I had to call several times just to try to see did the payment go through and no one was able to give me the information, so now I’m driving. I don’t even know at this point.

September 24, 2024 I was in an accident, my truck was deemed a write off. Up until this point customer service was amazing. Since my truck was deemed a write off, it's been two months and I still have not received my check that was mailed out October 23, 2024 and was supposed to arrive in 5 days. I have emailed and called numerous times with no response. The customer service is very poor!

MAY GOD SHUT ALLSTATE DOWN (ALLSTATE IS A CANCER): Bad experience with car, auto, and flood, with policies rising and every claim cut short and/or denied. IN THE NAME OF JESUS, MAY GOD SHUT THEM DOWN (KARMA). Mike E.

Worst claim to deal with claims. Super slow to pay out even though I’ve done everything on my end. Total loss was total loss on 2 October. As of today I still haven’t received payment for the total loss even though they took responsibility for the damage.

This lack of professionalism and disregard for basic fairness is appalling. Isn’t Allstate supposed to have its insured parties take responsibility when they’re at fault? Instead, I’ve been left to deal with the aftermath of their negligence. If Rachel ** is any reflection of Allstate’s service, I would never trust this company to do the right thing. Avoid them if you value proper customer care and accountability! #AllstateFail #** #TerribleService

This is the ever worst insurance experience I have. I was charged $25 for a policy I never used. I paid full amount premium a month before it started and then cancelled my policy 7 days before it started. I was not aware of auto payment at all. $25 is a check return fee. As I already paid full amount premium, Allstate still charges me check return fee by enrolling auto payment without my consent. This is totally rub off. Please stay away from allstate no matter how attractive the cost is. Because they will increase the cost right before you pay for it.

As much money as we are required to pay for insurance, I expect knowledgeable agents, beyond what I already know. Well, switching to Allstate cost me time and money I can't recoup. The insurance company did not in any way take responsibility for their agents lack of knowledge. Don't trust the slogan, you are NOT in good hands. Don't waste your time, unless you have prior knowledge of insurance and the laws for each individual state.

I paid for a year of homeowner's insurance at closing. A month later, they sent me a letter stating I owed them over $3,000 more. My account said I was paid in full. Speaking with the customer service, they said my account was paid in full and it must have been an error. A few months later, I get a letter stating they were going to cancel my policy due to non-payment, but didn't receive it until after the cancellation date. I got on a three-way call with my lender and Allstate, and they said my account was still in good standing and I simply owed an additional payment. So my lender sent them the money.

YOU ARE NOT IN GOOD HANDS WITH ALLSTATE. I've been with this company for over 20 years. Done a claim on roof replacement and was denied. Submitted pictures of the damaged roof. Denial reason, I didn't give ALLSTATE a chance to inspect. Don't do business with ALLSTATE. They will take your money but you won't be INSURED.

Through the years I have been a customer with Allstate auto insurance. My rates had increased significantly. I was told that it is because of the area that I live in. My outstanding driving record was not sufficient enough for a more accommodating rate. Upon my termination request, I was treated highly invaluable by Greg Ferzetti. He was so rude to me. They also had the audacity to spell my name incorrectly… Making it difficult to retrieve my account. I called multiple times to fix this and was told that it could not be changed. How are you going to offer better rates at the time of a termination request? How do you choose to deal rudely with a customer and hang up on them before the end of a conversation just because they do not want to proceed with your business? Despicable services!

I started Allstate Insurance in May 2024, Pay $ 306 monthly for auto,. My first payment‘s May 28 and started on May 30th, suddenly I got email in August for my bill become $540. So I complain with them (my agent and the manager) why my bill went up? They said I didn’t send the sign uninsured motorist medical paper . I said I did it, sent by June 7. That not my mistake. But they still charge me $540, I should pay 08/28. But I didn't want to pay because that’s not my mistake. On Sept 9 I called them to discontinue all my insurance with them. Then I got the email that I have to pay $505. That’s ridiculous!! From August 30th to Sept 9, they charge me $505. It’s only 10 days??? I don’t want to pay that amount. Not recommended At All. They’re no professional at all. If I am not mistaken the agent that chats with me before no more work with them after the problem happened.

Absolute worst policy. My wife was recently hit by a customer with Allstate. They will only cover her rental after the repair company gets the parts in to fix her vehicle which she has to pay for upfront. At which point they will consider paying for her rental. The accident was not her fault and now she is being punished by the insurance company. We will now be out a vehicle while taking care of our 3 children and working full time because Allstate will not give her a vehicle.

Allstate or Allsnake is horrible for auto insurance. 30 days after accident still no progress on vehicle being fixed because they are trying to low ball the value of the car. I've retained an attorney to bring a lawsuit against my own insurance company. Adjuster uses strong arm tactics and have caught him in a couple of lies! Buyer Beware!!!

Broke down this morning, called Allstate. Was told I had no roadside coverage meanwhile I'm looking at my policy that reflect that I do. I then ask for supervisor, they confirm I indeed have roadside. I then get transferred to roadside to find out their system does not show I have roadside and that I will have to pay up front and request reimbursement so I call back to customer service, they confirm again I have customer service and I shouldn't have to pay upfront and it so I called back. They tell me if the system shows you don't you have to pay. I then callback Allstate, request supervisor, they again confirm I have roadside coverage and that someone should, I should request a representative to call over to roadside with me and confirm.

I obtained insurance with Allstate, and they keep doubling my bill for no apparent reason. When I call and ask why, they just say they must submit a review. No one in the office could answer any questions. I asked to speak with a manager, and the person said they don't have one. This company is turning out to be bottom of the barrel.

Allstate is a scam. Their lead Harold ** will let his adjusters and customers say anything to go against a claim that will cause them money! They will not do the right thing! Tiffany ** is a claims adjuster with Allstate. She will not hear you out nor do her job properly. If her client says they are not at fault she will go with whatever her client stated. There will be no justice or no Real investigation done. They also let their clients change their stories after the fact. But if you don’t have video footage witnesses and a police presence you won’t win. And don’t count on Dallas police to show up. They don’t care. These people don’t have no remorse or care for people’s belongings or how hard you work for them.

After getting in a fender, I required a rental car, which you fork out the money upfront, and they reimburse your once you send the invoice in. Car in an accident, 300$ deposit, plus the full cost of the rental, yourself doing all the leg work, seems a little unethical, what if a person does not have a 1000$ upfront. First insurance company I personally have had to do this with!

I have used Allstate, most of the last 40 years. I have left 3 or 4 times over those years when the rates got to be too high. We recently bought a new truck and was looking to Allstate since this was a financed vehicle. We had been driving older vehicles that didn’t require full coverage. Our current insurance increased so much that it was time we changed.

My car and golf cart were in my FL house during Helen. Weeks for Allstate to pick them up resulting in more damage to the house. Almost a month and no Money for the Car. They still have not made a reasonable offer on the Golf Cart. Don't feel like I am in good hands.

My car was damaged in a minor accident by an Allstate policy holder and I submitted a claim through Allstate for my car repairs. Allstate's MyClaim portal states that claimants who are not liable for the damages are entitled to alternate transportation and payments are handled on a reimbursement basis. No additional guidelines or restrictions are provided on the portal or by the claims representatives I contacted throughout the lengthy repair process. Upon submitting my rental car invoice through the portal as instructed, Allstate did not cover the insurance fees associated with the rental car and refused to acknowledge that their portal lacked the guidance necessary to prevent me and other consumers for unknowingly signing up for fees that would not be reimbursed by Allstate. This lack of guidance resulted in hundreds of dollars of unexpected costs for me.

"Extremely disappointed with the service received from Allstate. After being a loyal customer for over 10 years, the treatment I received while trying to obtain a new auto policy was appalling. The representative I spoke to was unprofessional and even hung up on me. Allstate needs to improve their customer service by hiring well-trained professionals who prioritize customer satisfaction."

Stay far away from Allstate insurance especially and long as Ro ** is working there. She is so rude and unprofessional. She is biased and will attempt to scam you so you will not get your repairs. She is a Liar and snake. Yes Ro ** certainly is. Ro ** is evil and shady. Will try at first to use female prowess. She straight trash!!!

We called the company in advance to cancel the policy and not to renew it anymore. But unfortunately they still renew the policy. In the end we pay 580 Cad for just 10 days. It sucks right. How about you what is your thoughts.

My car was in an accident on 9/2/24. The car was totaled. I was given a cash value on 9/16/24. I was not happy with the cash value. They deceived me for 9 days into believing I could influence the cash value of vehicle. Allstate should have told on 9/16/24 I needed to hire an independent auto appraiser, but wasn't told until 9/24/24. I only have 30 day coverage on the rental car. The appraisal takes 7 to 10 days normally. I had to pay another $200 for 3 business day return. The deception from claims department is very unprofessional. I'm in the process of moving all of polices to another company. I can't imagine having to deal with Allstate on a major claim on one of properties. BEWARE OF THE CLAIMS DEPARTMENT!!!!

Karla ** has given me the worst and most confusing help I have ever received from a insurance company. My rental was due on the 5th. Was told I would have number by the 22nd of previous month. On the 4th I got a text from Karla about getting a rental extension. Because she was off the 5th and 6th. On the 7th I got my numbers. On the 9th I bought A replacement vehicle. Returned my rental to find out I had no extension. After every attempt to talk to Karla's manager she has stopped calling me. I wish I could provide screenshot so everyone can see how confusing her service is. BTW I have not received a call from Karla ** or a manager in over 2 weeks. Seems like they don't care about their customer base.

Allstate continued to charge my card for four months after I cancelled. Their customer service said, “oops” and refused to make it right. Not only that, but my premiums increased every term. I was a customer for 2 years and by the end my premium was over $200 for one car.

Bought an auto policy online 9/1. The start date was for 9/15. I needed a date change because I was getting a car on 9/4. So I called on 9/1 to inquire about a date change. One rep claimed it could not be done and gave me an incorrect number to a third party sales company. When I called the second time finally a rep told me I would have to speak to the licensing department. So I called. They told me I would have to call back in two days because my plan is in pending status. I called back on 9/3. The agent had to go through the back office so they did indeed change my date for my policy and they sent me new insurance cards and an outline of my plan to have as proof of insurance. So all was said and done. On the 9th, 5 days after the plan was made they sent me an email with a new policy number that I just saw yesterday. I only discovered it because a notice came to me about reviewing my billing statement.

I have come them to talk to them about using my other account. They made a mistake, they won’t their mistake, and they like messing with your money. Plus, they are too high on the bill. And Shelena (sorry if I misspelled your name) doesn’t call you back when the others direct you to that person. Good luck getting good service.

I have been with them for six months and I’m already leaving for USAA. Allstate is complete trash. Poor customer service, poor communication and lazy. Don’t waste your time and money. They are just in to launder money or something because they are not here to help.

Be careful and make sure your agent reads and types the correct information on your coverage policy on your personal profile on your address. The agent put half of my numbers to my address, so I had to cancel and to redo it I had to put another down payment like I did a day before because they called it an update change (which was not an update change to make it sound like it was wrong on my side too) which it was the agent fault that failed to put in the correct address. So meaning to say I had to put down 2 down payments, like I have money to throw away but I will get my other down payment later, just the fact that I had to do a double down payment!!

These days everyone is in a hurry to provide bad service. Thank you Sergio for your probing questions. Appreciate you taking your time to provide excellent service. Good job answering my questions. Thank you.

Although I'm not a member of Allstate. July 19, 2024 while waiting at the light I was hit from behind from a Allstate insurer. Police was called and the driver in the Ford truck was obviously at fault. He lied and told them I hit him and Allstate chose not to repair my car. No matter what picture of the damage I showed or the police report they did nothing. This lets you know that this is a Shabby insurance company. Stay clear of them.

This is the worst company to deal with claim. Take in Mind we are AllState customers. With 6 vehicles with them. My husband was hit by a person with USAA and he was cited and ticketed. And Jennifer ** was so combative with us. I can see why AllState reviews are a 1.7. I mean is she helping her customers or USAA CUSTOMERS. She really has no clue. And why ask us If we got a police report if that doesn't matter. I mean she got eyes in the back of her head to tell us that the USAA guy might not be at fault. But he was ticketed. Not my husband! And to bad mouth our AllState rep. say she doesn't know anything. And if he was going straight and someone made a LEFT HAND turn on to on coming traffic Who fault. Jennifer a joke! And you might reconsider her working for you. When she working hard for the other team. I guess we should be looking for a better INSURANCE company for are 6 vehicles and our Rv. Since business is so good with ALLSTATE.

Allstate is the worse to deal with for roof replacement, I have patches all over my roof hail damage torn shingles, been with them 8 years, and got denied for the second time, I patched my own damage and they consider it repaired, even that I have no experience.

I have been a customer of Allstate over 20 years. Have car insurance, also homeowners insurance and additional roadside assistance with them. End of March of 2024 My car was hit with some object for a truck in front of me that fall on to me vehicle. I move when I had a chance to not hit another vehicle or my family getting hurt. There no way to avoid this happening and Allstate didn’t look into it. I was put at Fault for some objects hitting my vehicle. Was not told I was put at fault till my renew of policy and reached out to them to reopen my case several time. Not heard from them and never had accidents or ticket showing I’m good driver. Didn’t renew my car insurance with them, still have not heard from them.

Allstate insurance company continues to BULLY, HARRASS, DEMEAN and DISCRIMINATE me. I am on Social Security Disability. In car accident NOT my fault. Yet, for my car repairs Allstate has yet to pay Me to get my car fixed. Also suffering from debilitating injuries from the car accident. Both have yet to be addressed. Fact, the 10 worst Insurance Companies in America. The number ONE is ALLSTATE. Keep that in mind people.

The worst customer service. They are very useless. One of their contract workers here in Houston, TX crashed into my family from behind, person provided false information, I contacted Allstate and only response is they can't help with no insurance ID number, transfer after transfer, no callbacks as promised. So I guess take a loss since they're unhelpful.

I signed up with them as a recommendation from family. From start to finish it was more of a stressful nightmare. The assistant to my agent wasn't willing to help with an error that cause me to be banned from automatic deduction. The actual agent did help but shortly after left the company. Then my rates kept raising each term. And my renters insurance was automatically stopped. There was nothing on my end that was different. I found a much better company tho. So don't put up with trouble if you are having an experience like mine. I wish I would have left them sooner.

DON'T BUY A CAR INSURANCE POLICY! CANCEL IT IF YOU HAVE ONE. TELL PEOPLE ALSO. This is beyond dragging their feet. Torture!!! Incident happened 17 May 2024. It's now 29 August. 24 July they said they're still investigating. Whhaatt??? No communication from them. You have to bug them if you want to hear back, if any. Even then they'll say the same thing - still investigating. Yet they collect payment on time. When it's pay out time, you're neglected. MOST UNPLEASANT EXPERIENCE. CANCEL AND MOVE YOUR POLICY SOMEWHERE ELSE. TELL PEOPLE NOT TO BUY ANY FROM THEM. YOU'LL REGRET BEING WITH THEM.

The customer service with Allstate Canada is disgusting! They assign you an agent for a claim and it’s impossible to get through to them. They email you and then never respond to your emails. Try calling, you wait on hold “please wait for the next available agent” for over an hour! 3 emails and 2 voicemails left for our agent and no response, meanwhile they’ve determined our car is a write off and we have no idea when insurance ends on it (it’s still drivable) or when we get our settlement cheque to purchase a new vehicle.

This review is strictly for the Auto insurance from Allstate. I am 63 and my husband 65. We pay 370.00 every month for auto insurance per month! I have called my agent to find out why this was soooo high, and I was told he was very busy with all of the claims and could not talk. We own a 2007 Tundra, and a 2021 Santa Fe (financed). Our renewal is coming up and it will be $395.00 a month in Sept. 2024. We have direct payment and have been seriously on time every month for years. THIS IS RIDICULOUSLY HIGH!! I will be cancelling our auto insurance with Allstate and continue with AARP-Hartford Auto insurance for $211.00 for the same coverage. I'm done.

This is the worst company I have ever dealt with. From their incompetent sales reps to their incompetent ** team. They initially take the call and extend your call an hour before you speak with a real rep. When you need an insurance binder they will screw you over and not listen to you or your loan company. Their dec page looks like from 1980. I almost missed out on a car because of them. I will be leaving ASAP with my wife and NEVER coming back. What a horrible joke of a company.

Run from this place. They're not good. I got charged wrongfully for a auto pay and when I called and told the agent to take me off the auto pay so I wouldn't have a late fee. The agent said ok and that I was all set, well that was a lie so I escalated it and made a complaint and when the investigation was done I was called a liar. They charge me a second time, kept my money and that was even after I gave them the precise date. Screw this place. I switched to State Farm. Go there, they are better and to be more precise Chris ** state farm good service and awesome rates. I have a review on there as well

Allstate is deceptive and unreliable. They quoted me a rate of $311.50 but later withdrew $401 from my account without notice. I’ve since found numerous complaints online about this. Additionally, they denied a claim after delaying repairs due to labor shortages. Avoid giving them access to your account for auto withdrawals, and think twice before choosing Allstate for insurance.

Received a letter from Allstate today cancelling my auto insurance. We have had Allstate auto and home insurance for over 40 years. We are being cancelled because with 3 cars and drivers, we had 4 minor claims over the past 3 years. 3 claims were for about 1200 each, and one was 4800. In all 4 cases the damage to our vehicles was so minimal (scratches and minor dents) that we never claimed or fixed anything on them. With our children we have had 3 or 4 cars on our policy for about 20 years. Over 40 years we have never totaled a car. Even when one of our kids worked for a competitor, we stayed with Allstate. So now we are gone and will be changing our homeowner's policy too.

If I could share my experience so people stay clear of this company, I have beyond full coverage. I submitted claim last month and everyday a advisor tells me one more business day for estimate to be complete. It's a lie. Then they know my vehicle has been at dealer and won't even contact me still to offer a rental or honor my claim. They give me every different excuse.

I was hit by an Allstate customer and now I'm without a car because the rental company is asking me to pay upfront a $300 deposit. I just paid my rent and other bills so I have no extra money and now I'm about to miss work tomorrow due to lack of funds. Then I usually drive for Uber on the weekends to make my extra money and I can't even do that. The staff does not care at all. The last time someone hit me the rental was completely covered. I didn't pay a deposit. This is absolutely ridiculous. I was told over the phone twice that the deposit would at least be $50-100. I don't have $300 lying around. This is the worst experience ever.

Horrible chat service. Unable or unwilling to assist. Unable or unwilling to transfer to a supervisor who can assist. Allstate emailed advising my policy renews on 8/7/24 and my card would be charged on 8/1/24. I logged in on 7/31/24 to update the policy and payment, only to find out they processed the payment early. Their chat agent advises this is normal behaviour. As a result, I've lost the minor discount available for paying in full which is necessary because my NEW policy (from 2/1/24) has increased over 25% in less than 6 months - with no change to my driving, my vehicle, or my policy.

Warning to all about Allstate's fraudulent claims handling process. I was recently a victim of a rear-end collision. I submitted a claim through my insurance (Allstate). The other driver accepted responsibility and the other driver's insurer, The General, established liability on their policyholder. I visited two different body shops within Allstate's "Good Hands Network" for repair estimates. The first collision center, O'Rielly Collision Center, was advised by Allstate that I was looking for a payout. Coincidentally, O'Rielly wrote a fraudulent and an incomplete low-estimate after receiving notification from Allstate that I was looking for a payout.

I had Allstate for my homeowner's insurance for ten years. I was an exemplary customer, paying my dues and making no claims. A couple of months ago, I made a very minimal wind damage claim on my policy. Shortly after, Allstate terminated my policy based on me having trees on my property. I asked what I could do to remedy the problem, and Allstate had the nerve to tell me that I needed to remove all trees from at least 1000 feet from my home, after which, Allstate may reconsider insuring me. In order to comply with their request, I would have to also rip out all of my neighbors' trees as well. I easily secured superior coverage with another company for about the same price. In my experience, Allstate took my money for literally a decade and then dropped me like a hot potato after I made a small claim on the policy. I do not recommend Allstate.

The back glass of the sunroof on my 2022 F150 broke, and I got my estimate from Allstate. The total estimate was just under $900 to replace the glass. This estimate includes Allstate's quoted 9.5 hours of labor and the part ($250). I don’t know what janky shop they want me to use, but any good shop won’t charge less than $100 per hour for labor, and the part from Ford is just over $1400. They are happy to charge $300+ a month for poor car insurance, but when they have to pay, you need an act of God to get your money. They don’t deserve my business, nor does anyone else’s who is reading this. Insurance is required, but remember, you have options for the company you choose.

I’m a good driver with no dui or at fault accidents over for the last 25 years. Allstate just increased my monthly bill by 75%. This is price gouging and I recommend that you shop for your insurance needs elsewhere. I found a reputable alternative that is less than half the cost for better coverage.

I am not a Allstate policyholder but I was hit by a Allstate policy while my car was parked in front of my house. My car was parked so it's clearly the Allstate policy holders fault. This happened on 6/29/24 and here it is 7/16/24 and no one has came to look at my vehicle as of yet. 7 days turned into another seven days and then that turned into 17 days and counting. I asked foe a supervisor and I get told that they can't get back with me for another 48 hours. Just to think that I was going to give them a try with my vehicles and house. I'm glad that I didn't and I will tear this quote up that they gave me. The service that I have been receiving within these last 17 days basically just let me know that Allstate is not the insurance company that I want representing me and my belongings. 17 days and my car still hasn't been looked at. I'm glad that I didn't switch. One less insurance company that I have to compare rates with.

My whole neighborhood was turned upside down by the huge storm we suffered on April 20, 2024. Unfortunately the largest tree fell on my 12x16 shed, completely destroyed it AND ALL THE ITEMS INSIDE. Long story short here we are MORE THAN 3 MONTHS LATER AND TODAY, Lashara ** with Allstate, TELLS me that 95% of my belongings/tools/machinery will not be covered because these items are considered to have been destroyed from a 'POWER SURGE'!!! NONE OF THE ITEMS WERE PLUGGED INTO ANYTHING BECAUSE THE BUILDING DID NOT HAVE POWER! This is great coverage working for me... Wow.. Unreal... ALLSTATE NEVER SENT ANYONE OUT, FINALLY AFTER 6 WEEKS OF ALL THE ITEMS BEING EXPOSED TO THE RAIN, HEAT, ETC they tell me they want to send a specialist out to 'inspect' these items.

In June 2024, our vehicle was proceeding through a parking lot when a pickup truck backed out into the back passenger side. It happened so quickly, my husband had no time to notice - let alone react. Rather than accept full liability for their customer's negligence, Allstate opted to take 80% liability and hold us responsible for the other 20%. They had no police report - police refused to come out. Neither vehicle had a dash cam, and witnesses weren't available. Since we couldn't provide either, they decided to go the cheap route. The repairs were $6,000, and they begrudged 20% because they could.

I have appreciated Allstate! Especially since I moved I had a wonderful agent that took very good care of me when I move on getting everything transferred over correctly. Brady ** of Princeton Allstate is great! I recommend Allstate to anyone!

Dealings with Allstate has been nothing short of a nightmare. Being able to deal with an actual person is made to be near impossible when working through a claim. There is little to no communication from their side and only can direct you to their website or suggest email. The goal, it appears, is to deny or prolong claims so that the claimant will just “go away”. I would not recommend Allstate to anyone.

Not only do they not cover what they say they're going to, the customer service is awful. Full emails documenting things and they still deny. Coverage is nothing it says it is. Hidden fees. And no one wants to assist or try to help.

We suffered a total loss of our vehicle due to an at fault Allstate insured driver. The compensation process has been a nightmare with constant changing "stories" from various Allstate employee's. Their methods are designed to accomplish one objective and that is to delay compensation that is rightly owed to those damaged. I hand delivered car title per their instructions 10 days ago and still getting excuses on why I have not received payment for our total loss. Allstate in my view are unethical.

Allstate made a mistake and attempted to draft my payment from an old account after I had update to my new account which they confirmed was enrolled in auto pay. Then charged me a late fee and refused to remove the $25 fee. They are about to lose a 15+ year loyal customer home and 5 vehicle auto policies, all for $25. Shows how they DON'T value their customers and they do treat you like an enemy when you file a claim. I had NEVER had a late payment and they were unwilling to work with me even though was their mistake. Take your business elsewhere where it is appreciated and they won’t fight you to the bone for every penny they can take from you.

I filed a water damage with Allstate. They denied my claim because they said it was a maintenance issue. However, the problem is that the Allstate inspection caused additional damage to my bathroom, damage that was not present at the moment of inspection. They denied the claim and left my bathroom with the floor ripped apart after the inspection. Not only that I was not in good hands; they caused more damage then kicked me to the curb. Be careful with their inspectors, do not trust them at all.

Allstate is the worst there is. I was told but did not listen. They send no adjuster, just have you take pictures and send to them so they can dispute every picture asking for proof of where I fixed something from a previous claim that had nothing to do with my claim.

Was getting an auto quote from an agent who was very unprofessional, pushy and rude. After giving quote I suggested it was higher than what I expected and asked why he said he thought it to be a good quote and hung the phone up. NEVER again and will get the word out about their inferior service and unprofessionalism.

I loaned my car to an employee on the weekend so he could move. He got into an accident which wrote off the car. Allstate refused to pay the claim saying it was used for business and they don’t insure business use vehicles. Really??? Because I loaned it to an employee once, that makes it business use??? And on a Sunday?? I had to sue them. They finally settled at the last minute when they realized I wasn’t going away and paid me which tells me they knew they would lose in court. The stupidity of it is that they spent more money defending the lawsuit and paying me in the end. Corporate culture stupidity. This is the way they try to save money by paying out more and losing a customer?? You're in bad hands with Allstate.

When I first signed up for Allstate, I was happy to find that it was one of the cheapest car insurance companies! I told my family about them and soon we were all Allstate customers. However, after only one year, I watched my rate rise from $550 per 6 months to $650 per 6 months. The next year, it rose to $733 per 6 months. I contacted them and asked why my rate was so high. I’ve never been in an accident and my driving record is clean. The agent told me that all market rates were rising with inflation, and that if I wanted to sign up for Drivewise (from what my friends/family told me, they install a monitor in your car to watch your speed/driving habits), this could decrease my rate by 10% or so. I declined, seemed a little invasive.

Allstate is horrible and their employees are incompetent! They overcharge you when you have a perfect driving record and then try to shove you into high-risk division if ever late!! Do not do business with them. You will regret it!!

They illegally will add people to your policy just because they live in the same household and don't have access to your vehicle, they won't even need their drivers license to do so. They will then force that person to send all of their private information in order to remove them from the policy. They don't even verify that the person they add is legally allowed to drive. They take advantage of elderly people who don't know the law or know how to deal with insurance.

Just spent 10 minutes going through all the tedious questions to try and get a quick quote on snowmobile insurance coverage, and at the final step got an "we're sorry our website had a technical problem" error page. This is all the indication I need to not do business with them.

Horrible, DON'T get hit by someone who has Allstate. They don't pay! I was hit in the left rear wheel of my truck. I was in the far right lane when their client struck me. I had photos and a witness and before the adjuster (Alonso **) even talked to me he sent me a letter saying he decided to decline my claim of $2300 because their client was not legally responsible. My truck is spotless and anyone who sees it knows it's well kept. He says in the letter he would be glad to speak with me but he never answers the phone. I leave message after message but he doesn't call back. Typical adjuster. He saves the company money so he makes more. In short unless my truck learned to fly there's no way their client isn't responsible. I was traveling straight with no way to turn away from her and she turned into traffic with her right front bumper and light hit my left rear wheel. Typical big company who doesn't want to do the right thing and pay.

This is a horrible horrible company. I am rear-ended by a person who has barely any insurance. My car damage is 13 Grand and now I am without a car after paying all my insurance to this company and they've done nothing for me. I've had to deal with the other insurance companies, nobody from Allstate help me at all and again I'm now without a vehicle because nobody at All State actually gave a crap to fight for me, instead they made me do all the work myself. Not sure why I'm paying an insurance company if I'm the one doing all the leg work and now I am actually without a vehicle.