Allstate Homeowners Insurance Reviews

Allstate Insurance could make me lose my home! Before purchasing my home I was told flood insurance was mandatory. I went to Allstate for coverage. After paying $300 for an elevation certificate, was told it would run $50 monthly. Based on the price, I decided to purchase the house. 2 months later they are now telling me the price will be over $200 a month, that I'd be billed retroactively and that I'm not allowed to cancel. I don't know what I'm going to do. Allstate should be ashamed of itself, for such a blatant lie about cost.

I have severe agoraphobia and told the main office and talked to several people at the local office. They are cancelling my insurance because I am unable to have people in my yard to take pictures of the house. I told them, ALL of them - the photographer can go into the yard behind us, the yard next to us, both abandoned and empty. He could take all the pictures he wants and needs. No one will listen to me. This is a real and severe disability. I have it verified by a psychiatrist. I also have a verified heart condition and are not supposed to get this upset. No one will listen to me. No one cares. I have been a customer for almost 2 decades and never once filed a claim. I am obviously not in good hands.

First on the auto, the premium made a huge jump after the first six months and proceeded to go up every six months after that, although I never filed a claim. There was no roadside that was not out of pocket and after being stuck on the side of the road in the winter, I felt they did not handle my insurance needs as I requested. So I went with another insurance company.

I'm in my late 30's and have been an Allstate customer for as long as I can remember. I have auto and home policies with them. I lived in my previous home for 7 years and it was built in 1904. Not once did an agent come inspect the house or make amendments to the policy. I purchase a home built in 2003 in March of 2015 and since purchase they have amended my policy 3 times to increase. It seems like they are trying to get me to change or not have a policy with them anymore. I make my payments on time 100% of the time. I can't understand how the policy can just keep changing and changing and my replacement value keeps increasing. I am not a fan of changing and my agent himself is great but looks like it may be time to move on.

I was robbed by people who were supposed to come in and help me get rid of stuff I no longer wanted, instead they robbed me. Allstate was great, I did not take out enough insurance so they are not to blame. I should have updated my policy as I accumulate more possessions. My assigned agent was not as helpful as the agent that took over at my request and she was caring and helped me all she could. The 5 stars go to her.

Had to contact Allstate once I realized our deductible was not correct. Have email from Allstate correcting this in may of 2015. Found when I went online today that the correction was not done. My deductible on the auto was corrected but not the homeowners. We are back at square one in getting them to correct it. I am now looking for a different insurance company.

I love working with a local Representative. Whenever I have problems I can walk into her office and she can usually get the problem addressed in two or three min. The only thing I do not like is I would like to get natural disaster coverage, but it is way overpriced and has a 10% out of pocket. So if the house is destroyed in an earthquake and is valued at $200,000, they will not pay anything till I pay $20,000. The natural disaster coverage is also not through them but a third party that they reference me to.

I had Allstate and filed a claim for roof damage. A complication arose when the roof started to leaked after the roof repair. Allstate was try to deny my claim saying that the leak was not related to the roof repair. After much deliberation on my part they paid for the repair. I had Allstate for over 15 years and paid very high premiums. I dropped them after this claim and have been with State Farm and have a great agent who cares.

I have (4) policies with Allstate, (2) cars (2) homes. I've been with Allstate in the past and recently rejoined them about (3) years ago because of premium hikes with previous company. Can't offer feedback regarding process of claims because I have not had any claims yet. However, in January 2014, I had a situation where one of my homes (condominium rental) experienced some water damage because of a 3rd party's negligence. Even though I was not filing a claim I asked Allstate to please put me on their waiting list for "water extraction" team and I would pay for it and get reimbursed later from 3rd party's insurance because whole state was overwhelmed with busted pipes. They did as did several other companies and they were able to service me in (5) days. That was almost (2) years ago and I still have yet to hear from any of those other water extraction companies.

I had damage to my roof that 4 roofing experts stated should be covered by Allstate. Both neighbors on either side of my house within 90 feet both had storm damage to their roofs. Both had enough to have their roofs replaced. Both were insured by Allstate Home Owners. Allstate refused to see my damage and worst of when contacted Allstate and sent them pictures of my damage and a report from a roof expert refused to acknowledge the damage. I received a one sentence letter "We are not going to change our position." Allstate failed our family.

Allstate charged me a $25 fee for a check that they could not cash because my bank put a freeze on my account due to identity theft. I replaced the check the next day after I discovering this and called their office. After 15 years of being their customer with NO CLAIMS ever, all my agent, Chuck ** could say was "you'll be missed". So I switched to State Farm and realized I was paying WAY TOO MUCH. I ended up saving hundreds of dollars by combining it with my auto insurance. Allstate, you WON'T be missed! Had I known how I was being ripped off, I would have switched a long time ago.

We decided to use Allstate for our second house in Brenham, Texas because they had better rates than our State Farm company which still insures our first house in Killeen Texas and we are very happy with. We recently had need for a claim when a very large Oak tree fell on our roof during a storm in October 2015, Allstate insurance adjuster took almost a full month to appear to assess the damage after the incident. The roof sustained significant damage and one of the rooms suffered significant water damage from the leaks in the roof.

We've had Allstate for about 6 years now. They have very good rates and were very good when we had damage to our home during a past storm. It's very good to know that a company is so reliable. We feel very secure with this company. I would and have recommended this company to others.

We have had the same insurance company for several years. We have never had a need to use our insurance so I cannot say how well they handle claims. I will say our insurance broker does call periodically to check up on our needs and see if she can save us any money. She is always polite and courteous when she calls.

I was an Allstate customer for about seven years. Things went fine until I submitted a claim for my roof. The relationship immediately became adversarial. Allstate was slow to respond to my claim. The adjuster turned down the claim after a 5-minute inspection. Representatives from two roofing companies told me my roof was obviously damaged by wind and hail, but Allstate was more difficult to work with on claims than other companies. I tried to pursue an appeal, but after struggling with Allstate's bureaucracy for two more weeks, I got frustrated, dropped the claim and got a new insurance company.

It is difficult to satisfy the insurance company, after all they are in business to make money. We have a lower premium with Allstate than we did with Farmers and they were harder to satisfy. Today is all about bundling and to get the car insurance we had to get their house insurance. Am definitely worried if we have to use it.

We actually have high risk insurance with Allstate. They are good about insuring an older house with old wiring. They are expensive, but we are happy with their coverage. When we put a new roof on our house a couple of years ago, they reduced our premium which was helpful.

Only one claim, recent roof leak in 5-year old roof into bedroom. This happened during heavy rain, no wind or hail or hurricane yet Allstate stated it happened during rainstorm and had to calculate claim with 2% wind and hail deductible and regular $1000 deductible calculated to $5998 deductible on a $7000 claim. I was upset as it was not a hurricane or tropical storm wind or hail, just heavy rain.

I have a good experience. It settle my claim quick without any problem and they stay in touch with me until the claim finish and they made sure that I was complete satisfied with my claim and they told me if anything I miss in the beginning of the claim to let them know and they will take care of it.

They were very lax and completely dropped the ball on the only claim I ever had with them. After 3 months delay (their fault not mine), at first they said they'd cover it and in the end denied my claim. I only found out after trying to switch companies that I could not switch until I myself had remedied the situation. I tell everyone who will listen NOT to go with Allstate.

To be very honest the current homeowner's insurance holder, myself, could not be any happier at this present moment in time with the services that are being given through this particular insurance company.

We have had Allstate for over 15 years and have had a good relationship with them. We had had a lot of interaction with the insurance company and they have always been very receptive to us. Allstate is very helpful and willing to work with us in solving the issues that we face. We have been very satisfied with the customer service over the years. I would recommend Allstate to friends and other people.

They are the best. There has been a couple of times that I have had to use my insurance and they have been great. Quick to respond and more than generous. I wouldn't be afraid to recommend them to anyone. I use them for my car and truck as well as for my boat and camper. My agents have always been very pleasant and courteous.

When I first started calling about homeowners insurance, I called Allstate first because I have auto insurance through them. They took the time out to go over different policies with me and explained each one to me. I've never had this before so I had a lot of questions. They answered each question to my satisfaction. They helped me pick out the one that was best for me. They even call me to check if anything has changed in my life to see if I need to upgrade my policy. They are very helpful and very easy to do business with. I would highly recommend them for all your Insurance needs.

We have been with them for many years and are happy to have them as our provider. We have never put in an insurance claim. We will continue to be a customer of Allstate.

Kept raising my rates despite me never making a claim. After superstorm Sandy my rates doubled and they told me that wasn't the reason why. Maybe I would have been better off having some damage, at least I could have received some satisfaction.

I can not - my computer wouldn't let me. Insurance made us choose a building contractor. Hubby caught a lot of the tricks. Most of the things the contractors get the wrong sizes plus other items. The cleaning crew stole over 100 boxes of our things including my shoes, boots, all my crafts. One of the girls mentioned we have the same size foot, and her Grandma does crafts. A very rare cd collection never came back. DON'T USE SERVPRO IN OUR AREA OF GRAND RAPIDS, MICHIGAN.

The insurance agent is friendly and is willing to help me by answering questions and making sure I am getting the best value but still have the best coverage possible. I am able to pay my premium via the internet, mail, or in person which is helpful for my variety of situations like traveling on company business. My phone calls have always been answered quickly and if the answer to the question I have asked is not readily available the agent will find out the information and call me back in a reasonable amount of time. I have not had a claim so I cannot make any comments on how quickly the claim is handled but if it is like the rest of my experience it will not be a problem.

I have had Allstate homeowners insurance for a few months now, ever since making my first home purchase this past year. From the beginning, their agents have been nothing but top notch in all things home-owning and insurance. They set me up with a great policy that not only covers against fires, floods and general damages, but it also covers things like robbery, which is very important if you don't happen to live in the best, safest neighborhoods in town. My policy also comes at great value, given that I don't pay as much as I have paid in the past with competing companies (although it was for a different home in a different living zone). I can definitely say I am extremely happy and satisfied with my homeowners insurance.

They respond to claims quickly and painlessly. They are awesome and reasonable. I trust them with my business. They are good at what they do. I have filed a claim on my roof and my fence. They came out to inspect my roof and paid my claim just like that. I filed my claim on my fence by simply taking pictures with my phone.

My home insurance been with them 15 years. They had answer a few question right but they always give what benefit me so I am satisfied with them right now. Don't know what the future hold but they are okay. I didn't say excellent.

Allstate has very helpful and knowledgeable employees. However, since I only have homeowners with them, I do not get a multiple policy discount and only a 5% discount for a home security system. I have been a customer for the past nine years and keep seeing my rates increase even though I have never filed a claim with them. I think I could probably do better when my policy is up for renewal since their rates are too high.

I have been using Allstate as my insurance provider for over 12 years. They are excellent to do business with. I have had my roof replaced and it is guaranteed for 30 years. The claim for a new roof was easy with hardly any effort on my part. They got in contact with me and were out very quickly. I have checked around for rates on homeowners insurance and found Allstate to be the best competitively priced and I would highly recommended them!

I appreciated Allstate insurance company. Have help quite a bit. It a good company so that you Allstate insurance company. I hope this help you about insurance companies.

I live in a double wide mobile home and I have total replacement coverage. I would never change insurance companies due to the fact that I couldn't get that coverage from any other company.

They seem to be the best company for our home bar none. They have great rates and great customer service. I enjoy speaking with their rep and love knowing they will always be there for me and my family.

The one time I made a claim for water damage at my home, I received a check from Allstate in about a week's time. Never thought an insurance company would settle a claim that fast. Was very surprised.

We just recently switched our home insurance, so we don't really know much about it. We switched because they offered a better price than we had been paying.

I haven't had the need to file any claims yet; but the policy seems to have good coverage at a very reasonable price. Been with them for three years now.

I made a homeowner's claim because of the historic flood of 2014 & an adjuster came out & denied my claim due to the water coming from the "ground". Also I did not have a water backup rider which my agent never advised me I should have. Even though I have insured several homes & cars with them for years, I had to pay out of pocket for repairs needed--such as ruined drywall in garage, and items ruined in the addition of this house & paid for a company to remediate any mold & or damage. Many neighbors made claims thru other companies that were approved. Also, the rates continue to go up & the replacement costs is almost two times the value of this home. Lastly, don't know if they truly care about their customers! Insurance costs are higher in Michigan than other places I have lived!! Would like more personal help. Possibly looking for small town insurance company!!!

I have never had to use my homeowner ins., but they have always been very helpful and been able to answer all my questions and give me the coverage I need at the best price.

I have had Allstate for over 40 years. They paid all my claims for earthquake and flood incidents promptly and efficiently. I also have them for auto insurance and have given me the same service. As they use to say "you're in good hands with Allstate."

Great service from both my agent and the insurance company. I have a superior policy as well. That is all I have to say.

So far everything is great. We haven't had any issues yet or reason to file a claim. The rates are normal or as normal as we have seen and we have checked with other companies to compare.

My home has been insured through Allstate since 1969 without a claim. I understand I'm paying a premium rate because I have an agent. However, because of a recent glitz at my bank, a payment wasn't sent. Never a letter, email or phone call. What I did get was a registered letter saying my policy would be cancelled. When I call my agent, I got attitude. So why the agent. Bye bye Allstate.

So far no problems, the sign up service was very fast. The person that I talked to was very polite and they showed me the different options that I can try too, and I think I choose the right one.

I am fairly happy with this company as I think they did a decent job on my claim a couple of years ago. They were not as fast as they would lead you to believe in all their commercials and my premiums did go up after the claim.

Purchasing was easy. The agent very friendly. Never had to make claim on my homeowners insurance but the rate of my homeowners is within my budget with a lot to offer. Would recommend insurance and agent.

They are good at getting to you as soon as you need them. I've only had to make a claim one time, but they were very fast and helpful to me. They also have my auto insurance. They are competitive in their pricing also.

I would highly recommend Allstate to anyone. Their employees and company Rosemarie are polite, courteous and efficient. I have never had a claim with them, but questions I've had or policy questions, they have always answered thoroughly.

I have had Allstate for over 30 years for my car and home. I only have the best praise for them. Has consistently contacted me on my policies to see if I had any changes and what they could further do for me. I would recommend them to everybody, they are wonderful and considerate.

We are satisfied with our Allstate policy. We recently had a claim and experienced no trouble with it. The representatives are good with customer service and communication skills.

Damage from hail storm, no issues at all. Allstate covered everything without a hassle including patio furniture, gas grill, and children's toys. Also, we had 2 deer related accidents and the cars were repaired promptly or replaced.

I haven't had to place a claim, but Allstate has been very helpful in acquiring the policy and then working every year to make sure that the rates do not increase very much.

It is reasonable and okay for insurance. I would like better, friendly and cheaper insurance. From a great company with better insurance rates and trustworthy.

I have never had any problems. We have only had to file one claim and there were no issues getting a settlement. They were very fair and reasonable and keep in touch with me to make sure everything was taken care of.

We have been with the same insurance company for over 25 years. We have had only 2 different houses and one apartment renters insurance while we built our second house. The one thing after being with them so long would be nice if they would send out a list of things that would help us on lowering the cost. The other day when I called to ask a question somehow I found out that because I had a new heating and cooling system I just needed to send them a copy and it will lower my homeowners insurance. So to make sure your clients feel like you are there for them by trying to make sure all discounts are given.

Have been with them less than a year, so far, all is well. Good coverage, friendly, always there to answer questions, and reasonably priced. I receive the same coverage that I had with another company, for much less. Allstate makes me feel that they are concerned about my well being.

I had a house fire on the 5th of October. It's been 1 month since this happen. I filed a claim with Allstate and they said they would use their contractor to do the work. But no one has never came to do anything. I want to know why rmc contractors that they hired never came to do the work. I've given them more time than they needed. Can someone please help me with this matter. My name is Charles **. My house is at **. Thank you very much.

I have had it over 15 yrs. Have never used it, and really hope I never have to use it. We have our car and house with the same company. It's easy that way. I can't say we have had any experience with our insurance. We just pay.

I have been with Allstate since I purchased my home back in 1994 and I have always had a good rate with them. I have compared what I pay with other family members and I pay a considerable lower amount than them. I had to use my homeowners insurance only once in this time and they came out to assess the damage in my house in a short amount of time. The agent that came out was very considerate and professional. He assessed the damage in a short amount of time and gave me an estimate of the covered amounts before he left my home. I received my check in a very timely manner without any complications.

It's reliable. Great customer service. They are always so nice and sweet. Great environment when you go into the office and I just love how they are flexible, so pick Allstate cause they're the bomb.

I have had Allstate homeowners and car insurance since I purchased my home approximately 15 years ago. I have never had any claims on home. However I got into a fender bender about 1 year ago, at that time I had two cars and one was an suv which we hardly used at all but on this day I had taken the suv because our other car was having something being done. The suv was involved in a fender bender that was my fault. I called the police because I didn't know who the car belonged to so I filed a report with name and insurance. When Allstate called about the accident they told it is was not going to cover it because I only had insurance to cover that car in case something happened to like a fire or tree falling on it.

My rental home was broken into on Wednesday. The AC unit was stolen and the burglar broke the glass slider from the kitchen to the backyard. I called Allstate Claims dept. on Thursday morning. After giving all the information to "Cheryl" she said that she was having computer problems and needed to transfer me to complete my claim. The person that she transferred me to was obviously in a bad mood and said that I already had a claim number and "here it is". I said, "I haven't given the address yet," "well ma'am, here's your number and an adjuster will be contacting you in 24 hours."

They seem to care about the consumers and they have the best prices that I can see. I don't feel like a number, I feel like a valued customer. They are always nice, friendly, and loyal to their consumers. And I can't thank them enough for what they have done over the years.

Never had to file a claim, I just pay monthly. My insurance agent is professional and polite. It is rather expensive I must admit. I would like a better rate.

Have had a mostly back and forth relationship. They tell me one price and the tell me another. This goes on and on for a while until I say that I am going to change providers and then suddenly they want to make things right.

I think Allstate is a good company. We have not had many claims. Has been a long time ago since we had a claim. Our agents are helpful and knowledgeable. If we have any questions about our policy they can answer quickly. Have a good relationship with the company. Have been with them many years and different agents over the years. Would recommend them to others. Checked around and found we have an older policy with house and car that we could not find better anywhere we checked!

I have not made any claims. I have been a customer of Allstate for 50 years. Made one claim about 45 years ago. It was immediately resolved, so of course I would recommend them to anyone, and definitely stay with them.

Allstate is a great company to do with business with. Their prices may seem a little high, but it's well worth the excellent customer service you receive, as well as the coverage you receive. It's always pleasant when speaking with a customer representative. They also offer a variety of services, and will help you decide what best meets your needs. I truly believe that this company cares about their customers.

Allstate is a quality insurance company who really cares about its customers. If something goes wrong, they are always right there for you to make things right. When we needed help with a tree that had fallen, it did not take long for everything to work out and get fixed again. We hardly ever, thankfully, had to use the insurance, but knowing Allstate stands behind everything is so very comforting. We are definitely blessed to have such a wonderful insurance company and an agent who really cares. They always keep us informed about the latest and any changes we might be interested in. They are a Godsend.

This is probably the best homeowners insurance that I have ever owned. I typically review my service yearly and look for options or price reductions, and in the past 4 years I've had them I have not been able to beat their prices or their options. Absolutely fantastic.

The policy provides good coverage, but it is expensive. The agent is not proactive in his dealings with me. Have used AllState for over 40 years but the company does not seem to appreciate my business.

We have had Allstate Homeowners Insurance for many years. The customer service is very courteous and helpful with any problems or questions we needed answered. Although we have never had to file a claim, we're sure that it would be handled professionally and honestly. We highly recommend this reliable company.

I have enjoyed my insurance so far. We did have a recent issue in which claims person was very absent. It ended up costing us a few thousand dollars, but we are sticking with Allstate for now.

I like the way the insurance covered my home. It is very nice way to get this type of insurance and I am very happy to get the insurance like this and it is very easy to claim if there is any problem occurred.

The agents were well versed about their job and very professional and saved me lots of money. They were able to handle my case in one day even with more than one policy to complete.

I've never had to file a claim but they have been very helpful when I did have to call in to see if something was covered. They double checked to make sure it wasn't covered and called me back within 10 mins.

I trust my insurance company. I have not had to ever file a claim yet but I trust that if I do they will come through with their promises. I have had citizens insurance years ago. We had a hurricane at the time we were covered by them. We had a tree fall on our home and had some damage to our home and also some other damage to our home from the storm and citizens paid our claim with no issues. The claim was paid fast and they were very fair with the amount of money that was given to us. I haven't had any problems with my new insurance which is now All State but I haven't had to file a claim with them yet.

We have made only 1 claim on our Allstate Homeowners Insurance. A winter storm took down a large, 40 foot tree in our front yard, taking part of a wood fence and part of our irrigation piping with it. I submitted a claim with Allstate though their website, with details and photos. Allstate quickly approved payment for the tree removal and repairs to the fence and piping. All in all, their response was quick and efficient. I would highly recommend them.

I have found that this company provides the best coverage for a fair price with the best possible coverage you need and provides the best customer service I have seen from an insurance company.

Excellent service at a fair price. I have been with Allstate for 29 straight years and I'm very happy. They are very trustworthy and I feel properly insured with them.

They are always available when needed. My agent was wonderful when it came time to renew the policy and she did everything possible to save us money on our renewal.

Great service and fun to deal with. And does a great job answering all your questions and is easy to talk to. Has a great reputation for helping people and keeping people safe.

Very professional, knowledgeable, and service oriented. Happy to do business with my local hometown Allstate. They always have an answer when I have a question about anything insurance related. They are very easy to work with when the need arises. I would recommend Allstate to anyone looking to buy homeowners or any other type of insurance. You'll be glad you did.

Great, fast, friendly service. I have never had any problems that was left unresolved. Any claims I have made was handled professionally and in a timely manner.

I have had no problems with my insurance. But have not ever made a claim either, so therefore I can't really say how effectively the insurance policy would cover or pay.

I have had Allstate insurance since the beginning of home ownership and I have never had difficulty with them. Whenever I file a claim, it was handled promptly and without any delay. I recently had an accident and I am being sued. Allstate has provided an attorney who has represented me.

Whenever we have needed our insurance to help, they have been there to help. I know that if we ever need our home insurance, they are only a call away!!

Very happy in all areas. Very helpful and explains all my inquiries. I made it home safely. Love y'all! Nik ** Locations are convenient as well.

I am very satisfied with Allstate home insurance. I have had them for 15 years and I would recommend them to others. They are very informative, and the reps are very helpful and informative.

Offers coverage essential to mine and family's needs - offers tips, guidelines, good customer service. Reputable established company that is progressive and innovative.

I haven't filed any claims but I've heard from others with this insurance that they provide the help you need. I've watched their ads on TV and I believe they are true. Someone I know said that when her house was damaged by a flood their response was quick and she was satisfied with the repairs that were made.

I recently changed from State Farm to Allstate... It was a good change, but they increased the amount they quoted me. I need a half a roof on the garage which is a free standing extra garage. They did give me a year to get it done. But the increase was $30 a month. Not expected...

August 20, 2015 - the apartment above me had a water pipe burst. The landlord did not have insurance. I own my condo and I had insurance, $500 deductible. The main office read the CC&Rs incorrectly and for two months I was without a kitchen. The third month I was told they would not honor my insurance and I had to take care of replacing my three walls, lights, sink, and water. I have been paying insurance for many years and was shocked to say the least. Finally I explained to the lady I was speaking to that I don't live in a co-op, I live in a condo. Oh my that is right! She would call me back and let me know what can be done. She called back immediately and said they would take care of the situation.

I have had Allstate Homeowners for over 30 years. They have always been very easy to work. They have always been prompt about paying any claim I have had and they don't hem haw around doing it either. They are very easy to work with. I would not carry insurance with anyone else. They are very friendly when you call them and know the correct answers to any questions you might have.

Mostly just another homeowners insurance company, but after Hurricane Katrina, the people at Allstate were very helpful informing me of ALL the things to claim. They gave me emergency money, told me to make sure I claimed everything in the refrigerator and freezer. They specifically said all condiments. Everything that is in there. Things you wouldn't think about. They were there and stood behind their policy. The people at Allstate are terrific.

They are very happy to answer any questions. I haven't had any claims to make, though. I have been with them for about three years now. They insure my car and my boat as well. Very friendly. Very comprehensive in telling me what I need to know about what I might or might not need from them. They give me choices in how I can pay for my coverage. Very good people.

I have never had to put in a claim but I feel the price is high. I live in a house that has a flat roof and we do not have many choices when it comes to homeowners.

I pay my premium through automatic deduction, but since I have had no claims in the last ten years I have not needed to have contact other than a yearly review of coverage with my agent.

Honest, Loyal, Informative, Skilled, Various, Professional... These are all qualities that the Allstate staff have. I fully recommend this great company.

I have filed claims with them and had a turn-a-round in about 3 days. My insurance was reduced since I am no longer commuting to and from work. My agent and I have discussed my homeowners and auto policy in detail.

Great coverage at a fairly reasonable premium. I have an agent who I really like and whose assistant is truly top-notch. They thorough reviewed my needs and found the right coverages at the right price. Anytime I need assistance, they are very responsive and take care of my needs.

I really have nothing to report as this has been our insurance company for just 1 month. The process of getting the insurance started has been very easy and hope that follows through if we ever have to make a claim.

Allstate is a very good insurance company. I have been using it for a while. The staff is great. I have never have to put in a claim so I cant elaborate on that.

The representatives have gone out of their way to explain things and answer any questions my husband and have had. This company is much more reasonable than other big name in our area and the people have been so helpful.

I have had 2 experiences over 30 years where I have needed to file a claim for damages. I found Allstate on both occasions to be fair and helpful in getting the repairs accomplished in a timely manner with no hassles.

I get not only the best products but also great service. The company cares about my family and their well-being. I would recommend this insurance company many times over for these fine qualities.

Before using Allstate insurance we were with another company. They were impossible to get ahold of and refused to call back when messages were left. We decided to switch to Allstate. They ended up being more affordable for us. We use them for all our insurance needs. They are prompt on returning messages if calls were missed. The process was very easy to switch. All updates on our plan are mailed promptly. We have had no issues in the two years we have been with them so far. I would most definitely recommend them to family and friends.

I have held a homeowner's policy with Allstate since I bought my house in December 2010. I selected Allstate based on my (very, very positive) experience as an Allstate Automobile Insurance policyholder of 20+ years. The process of applying for my homeowner's insurance was exceedingly easy: I simply used the Allstate website to answer questions and purchase my policy. My homeowner's premiums are part of the escrow in my monthly payments, so everything is streamlined. I receive my new policy declarations more than a month before policy renewal, so I have ample time to review the documents, ask questions and make any changes necessary.

No reason. Needed it so searched for it then bought it from a very good company that was local. Know a lot of others that have insurance there, most of my family.

The rates are expensive. You don't want to make a claim and have the rates go higher. My last claim was 20 years ago when the neighbor's tree destroyed our fence in a windstorm. The company would only replace part of the fence. The adjuster said over time the fence would all match. 20 years later it's still noticeable different.

I have home and car insurance with Allstate. I have had home insurance with them for about 45 years but not as long for car insurance. There is an office real close to home so I go there to pay my bills.

I have had my homeowners insurance as well as my auto insurance through Allstate for over 10 years now. I am very happy with them and have never had any issues. They automatically review my coverage limits at renewal every year and will inform me if anything needs to be increased due to costs for certain building materials in the event it’s needed. They do the same with the auto. Have never had any homeowners claims but their customer service and claims process has always went very smoothly on the occasions that I had to use it for an auto claim. They have always been very knowledgeable, helpful and friendly any time I have had to contact them and I would highly recommend Allstate for any insurance needs.

They were the most affordable in comparing different companies. They also provided bundling discounts to get discounts on my car insurance. And they are very easy to contact by phone or email and I always get my questions answered quickly.

Never had a problem needing insurance and the rates are low. Our insurance automatically renews and if we ever had a problem, I know I could call my friendly insurance agent and the problem would be taken care of and resolved in a timely manner.

Allstate has great customer service and they always get back to me in a timely manner. They also saved us $600 a year by switching. They have reasonable rates and great coverage.

Allstate gives discount on homeowners insurance if you're retired. I'd recommend them to anyone who is looking for homeowners insurance. Love my agent. Very personable and responsive.

Allstate has been very good when it comes to homeowner insurance. They take care of their customers when things like natural disaster happens. They have been excellent.

Thankfully we have never had to draw upon our policy. Having the homeowners policy gives us peace of mind. We know so many friends that have had incidents including the Northridge earthquake, whom were unprotected. When we have questions, Allstate representatives are eager to accommodate. We have found a competitive price, with good coverage.

I like Allstate. They are very helpful with anything I have ever needed. I have never had any problems with my bill every month. It's always what it is supposed to be - great company.

Well I have Allstate Homeowners Insurance with the payments set up automatic deductions to pay my premium. I've had this policy for 3 years. I've never filed a claim so far with Allstate also other policies I've had in the past. So I hope the day I do have to make a claim that they will be there as written in the policy. I wish that they offer some type credit for those who goes claimless over the years. I left my last insurance company because they kept raising my premium. So far Allstate has been pretty good so far. So I'm satisfied now but I do check for better rates.

It's great to have and it gives you peace of mind. Cause you never know when something can or could happen and you're going to really need it. I've used mine a few times and it really helped me get through a tough time.

Allstate has reasonable rates for flood accident, homeownership insurance and life insurance is great. Also car insurance saves me money for my family... then their umbrella plan works good for individuals with business with a small company on the rise.

Allstate is an excellent company. Their rates are competitive, their coverage extensive, and their customer service is courteous and prompt. I would definitely recommend them to anyone who asked.

Easy to add on to my auto insurance. I don't really pay attention to it. It's about 20 a month. Super important if you are a homeowner. It was suggested to me that I get the coverage that was slightly above what I thought was the value of my belongings, and it was only a few dollars more. Allstate is non invasive and sends most of the communications via email.

I am very happy using Allstate Insurance. My agent stays in touch on any change on my policy or any improvements on my home to make sure that my home is well covered.

I have had no problem with the insurance. Have had it since 1960. I have had storm damage and they paid right away. Right now I have roof damage and they have paid part of it. I am waiting on the mortgage company to release the money. They keep wanting more information.

After searching for home insurance years ago I realized that Allstate would meet my needs to be fully covered. I rest at ease knowing that my household is covered for any type of damage. They have very reasonable rates that would meet anybody's expectations. Five years ago we had flood damage and Allstate helped us out covering the cost of new pipes and re-tiling our basement floor -- I would highly recommend Allstate for all types of insurance.

I've never had to use my homeowners insurance for anything but I have had great customer service each time I have called Allstate and the price was the best for the insurance coverage.

We were with Allstate for over 20 years. After the hurricanes, they would not repair/replace our roof. We took out a loan for the roof replacement. After a wind mitigation survey, Allstate insisted they had covered the cost of the roof. Ultimately, we were dropped from their coverage. I am sure they worked on many claims that storm season however we were very disappointed with their customer service.

We have had no issues with our insurance, and were impressed when the insurance company actually made a home visit and required us to make a necessary improvement. While not thrilled with having to do a repair we had put off, we appreciated the fact that they did indeed make inspections. We have never had to file a claim, so can't speak to that aspect. Our agent is helpful when questions arise.

We have a wonderful local agent that we can call on for anything. They are kind, friendly, and extremely helpful. We have had to file two separate claims due to water damage and each was handled quickly and easily. I highly recommend Allstate for all of your insurance needs. Not only is the service wonderful, but the prices are very competitive!

Allstate is compassionate and very much ON POINT with the way they handle their customers!!! I would highly recommend them!!! They treat you like you are their ONLY customer and that is a trait that is sadly lacking in today's society.

I have never had any problems with my homeowners insurance through Allstate. My agent is always very helpful. When I have had to file claims they were always very helpful and handled the claim quickly and very professionally.

Never had a problem with them. Their rates are reasonable. We are able to get a reduced rate for all our insurance policies that we have with them - Automobile, homeowners, umbrella, and flood insurance.

I had to file a claim with Allstate for a plumbing repair to my kitchen. I had a water pipe burst and had a waterfall. The filing process was not hard at all. I did the entire thing over the phone. The one thing I did have an issue with was getting the entire amount for the repairs to the ceiling after the fact. The place Allstate recommended the first time tried to rip me off and charged 250 dollars more than the actual place I used to fix the damage. Also, the adjuster was slow on getting back to me about certain decisions when it came down to needing more money for the damage. It wasn't even a high amount and they dragged their feet. The adjuster had the audacity to give attitude to me over the phone when I called and went around her and got the money. She is not good at her job at all. I do love Allstate however and would not change companies just because of one person not being good at her job.

I have had good results and a great relationship with Allstate. I have never had any issues with the company. I would recommend this company to my friends, family and co-workers whenever possible. I like dealing with my agent that I have.

It good coverage but a little pricey. The agents work closely with you to let you know if you need more coverage. They make sure that they meet your needs with your house. If you need to turn in a claim they work quickly to make sure you're not held up on decisions you need to make.

I feel very protected with our current home owners policy through Allstate. They have been so easy to work with and make home insurance a simple process. I would highly recommend them.

I have had Allstate for over 15 years on cars, home and an extra umbrella policy. I have a rental property in Big Bear and received a letter from Allstate telling me they will not re-issue the umbrella policy unless the home policy is carried by Allstate... Big Bear is in California... Allstate will NOT write any home insurance policies in California!! This is the most asinine letter I have ever received. This company defines greed while the ceo collected over 13 million dollars last year alone. What is America coming to?? DO NOT USE THIS COMPANY!!!

June, 2015 I submitted a claim for damage to my roof due to water leak in my bathroom and kitchen. Allstate sent Brandon Builders out to do a temporary fix (tarp on roof) until an adjuster come out 2 weeks later. The adjuster came out and determined it was my skylight and the exhaust pipe on my roof causing the leak and gave me money to have that fixed which I did and the problem was fixed. When Brandon Builders came out to put the tarp on the roof they nailed it down which destroyed my shingles on my roof. I called Brandon Builders and they said that's the only way they could secure the tarp. In October I got another leak in my kitchen due to the nail holes from the tarp. Once again I called Allstate and they told me to get a quote for the nail holes and they would review it.

I want to know is Allstate raising everyone's insurance rates? In 2005 my homeowners insurance was 475 dollars a year. Same house 10 years later my homeowners insurance has risen to 2500 a year. I'm so pissed off. I have never filed a claim on my policy and every year they raise my rates.

I purchased homeowners insurance from Allstate (Lafranca insurance) and paid a year in advance. I switched because their rates were a lot lower than other companies. A couple months go by and I receive a letter telling me my home was not insurable due to age of the roof. I called the agent, he said my policy was ending on a certain date, but if I called with a specific date for my roof to be replaced he would give me an extension. I had no plans to replace my roof at the time. The policy was terminated and my money refunded. A month later I get a bill in the mail for my "new policy" and the much higher rate. I did not request this new policy. I purchased insurance through another company. 10 phone calls later I still receive a bill for this bogus policy even though I did not request another one with them. My business ended when they terminated my original policy.

I've been with Allstate since 1997 and when my car was hit, I attempted to have the rental car cost covered by Allstate. But then I discovered, I didn't have that particular coverage. I was upset because I thought it was standard covered, add this to the policy, and moved on. In 2013, storms in the winter caused leaks that brought snow and water damage inside my house. Furniture, photos, mementos, and documents were destroyed in the process. The leaks were really bad and the roof had to be replaced.

My latest encounter w/ Allstate. A portion of my rental ceiling caved in after a storm in Chicago. I reported it to Allstate on 9/10/15. They didn't come out until 9/29/15. This same rental was reported to Allstate last year for wind/hail damage, but Allstate claimed that it was minimal & paid a very minimal amount, approx $200-300 hundred. When the ceiling drywall was inspected, it was evident that the damage was from previous water entry. The adjuster said they're not gonna pay because the damage was long term damage. They ignored the bulk of the previous reported damage last year & denied us this claim for damages that they overlooked last year.

I am a 25-year client with Allstate (auto and homeowner's insurance). Recently, we had a hailstorm damage in our neighborhood. There were a few roofing companies came by and told me that they could inspect the roof and see if I should make a claim. During that time, at least two companies did not want to follow up after I told them that I have insurance with Allstate, I recall they were saying "Allstate would not pay anything!"

My experience was sometime ago nevertheless the pain they inflict on you with no assistance is unacceptable. This company should not be allowed to do business at all. The level of valid claims they refuse to honor is unprecedented.

Allstate refused renewal of homeowner's policy because I filed 2 claims for acts of God which I had no control over. Okay I got my homeowners from another company. They notified me that my homeowner's policy was cancelled because of non-payment of the premium. A deliberate lie.

First claim after 35 years with Allstate, only to discover that the policy I had paid for year after year isn't worth the paper it is printed on! The hose burst that delivers water to our refrigerator, ice maker and water dispenser, opening up a hole in the sheetrock behind it and dumping gallons of water. Our refrigerator is enclosed by wood cabinets on both sides and the common wall between the kitchen and living room. Because most of the water drained down into the crawl space, and everything seemed to work normally we did not discover the problem until we noticed buckling in the wood floor directly in front of the refrigerator.

This company has been ripping me off and I only found out by accident. I have been with this company for 14 years. When I signed up with them in 2001 I sat down with an agent and went through homeowners insurance with them, told them what my house was, and apparently the agent put in wrong info. Not sure why because I did not give this info.

We bought a new house. I have my auto and house through Allstate now. When I went to my Allstate agent to start a new policy on my new home we discovered my husband's social security number was correct on the policy we have now with them, but mine is wrong in their system. The social security number they have on file for me brought up someone else's information (street address and state, date of birth and last name. The only thing that matched was our first names). The agent there tried to tell me that they got that information from TransUnion credit!

My home was burglarized on May 12, 2015. Filed a claim with Allstate Insurance - first time I filed a claim in 15 years. Claim was denied even though we produced receipts of items that were stolen. Allstate took us through many pains and we were treated badly by allstate employees. Paid premium over 15 yrs with no claim. Allstate turn their back at us.

Allstate was supposed to have a team that responds to your claims in a timely manner, with structure and accountability. This is far from what I receive after a house fire rendered my home uninhabitable. A response to remove our items from the home took 9 days from the fire. This was only after I called corporate phone and got the content adjuster's manager. The content adjuster never physically inspected or evaluated our belongings. Then to add to the frustration, they contracted Servpro and an electronics company of their choosing to clean our items.

I switched to Allstate based on the quote they gave me for home and auto insurance that was very affordable with excellent coverage... After switching over I found out they left my child off of the auto policy, thus explaining why I received such a low rate for auto. The agent couldn't explain why my child was omitted but happily sent me a bill for the $700+ uplift. Shortly afterwards I received a letter indicating that my Home coverage premium was increased by $240 because my Garage was not attached to my home. However the second floor of my home sits squarely on top of my garage. I had the home built in 2007 and it was purchased as a single family home with an ATTACHED garage. Allstate's justification for ignoring that was that the garage was not 100% covered by the second floor so therefore they consider that unattached. Very dissatisfied, can't find a new provider soon enough so I can dump these clowns.

I have been fighting the claims and charges for my homeowners for cost 5 years. I have called and called and called with concerns of the adjuster. That one underestimated my damage not once but twice. No one would help me. They use a calculator that is not the same as the homeowner rebuild. How can you estimate cost of today's cost to repair or rebuild and the cost will be lower if you file a claim, and that not all the items that was damaged included on the claim? Then charge you out the butt for homeowner's insurance and keep going up and up on it. They are charging what they want, when they want. Loopholes and people have such a hard time to get what they pay for. They have made it to where I cannot get other company to insure me because the claims listed.

Bought my home 13 years ago and got Allstate for all property. Over the past four years we have had multiple hail and wind storms, resulting in missing shingles, two leaks, two vents ripped from roof, siding blown away, and ripped screens from hail to windows. I asked for an adjuster three times now to check the roof. Each time I had pits and damage but not quite enough for replacement. Oddly enough the neighbors all had new roofs with other carriers, but somehow the storms always jump over my house to hit theirs I guess. Was given $900 last time to fix a leak and replace shingles/siding/vent cap. This time $900 again but "no hail damage exists" so I guess it repaired itself since last storm. They don't mind taking my $1800 per year, just not liking paying out.

My husband has had Allstate Insurance since he was 16, renters insurance as soon as he got his first apartment and homeowners insurance when he bought his first house at 32. He is now 43 and we had our first homeowners claim 2 years ago from hail damage. In fact the entire area was declared a natural disaster. They barely covered anything, just a bit of siding and gutters. They stated our roof was fine even though we had less damage than our neighbors who had their entire roof replaced by State Farm. This year we had another storm and our neighbors patio umbrella flew into our house breaking our window and some siding. We called Allstate not knowing that North Carolina has no good neighbor law. Which means we were liable for the damage and the neighbors weren't. When the adjuster told me that I told him I wanted to withdraw the claim and he said he would tell them to do that.

I currently have Allstate Insurance for two homes and for my car. For the first time in the 15 years that I have had Allstate Insurance I filed a claim for approximately $350.00 and specifically asked, "Will this increase my insurance bill if I file this claim?" I was assured that my insurance coverage fee would not rise - "Oh not for a $350 claim". Well, my Allstate Insurance on my home was increased 15%. Allstate Insurance are unethical and a true disappointment.

I have owned my home for 6 years had aaa my whole life and recently switched to Allstate two years ago. In March 2015 I had a house fire. The damage was insane. The smoke and soot covered everything I owned. Due to the condition we could no longer stay in our home. The fire blew our furnace and half the electric. We filed a claim and begun the process of dealing with many different people. Months later without hearing anything I received a letter from an attorney stating I had to attend a EUO. Also had to supply them with numerous personal paperwork. I obliged and in a timely manner got them all they asked for. I attended the euo and answer all questions.

A pipe broke in a guest bathroom vanity and leaked through my garage ceiling. From the start Allstate claimed it was my condo association's responsibility despite the fact that it is not. The condo is only responsible for damage to the building that contains the units. I have insurance for just this type of event but they have given me new excuses including had I made changes to the bathroom then they would cover my claim. From the start I knew I was doomed despite the fact that my neighbors who have had similar issues were covered by their companies. I've lived here for 26 years with no claims. My agent never said I wasn't covered since I have $85000 worth of insurance but Allstate stands firm.

Allstate is awful. Cancel my homeowners due to my roof couple missing shingles. I got it fixed. Sucks.

In April while on vacation I had a pipe burst under my home and the water was shooting up and hitting the subfloors of my home. Ironically the water company took a 9-day reading which directly aligned with when we were out of town and it showed 12,000 gallons of hot water dumped onto my floors and my crawl space. The damage to my home is upwards of $125,000 and Allstate denied the claim. They indicated there appeared to be an ongoing leak from the dishwasher and that was not a covered item. They sent a young inexperienced adjuster out who denied it on the spot. I hired my own private adjuster (which I would advise everyone to do) who met with the adjuster and requested either a supervisor, large loss adjuster and/or an engineer come out and review the case. They did none of the above. Meanwhile they have put my family in jeopardy due to the amount of mold that is growing in my crawl space.

I’ve had my home and car covered by Allstate since May 2010. I’ve never had any issues before but back in April of this year a really bad storm came through the area I live in causing damage to my roof and completely knocking down my privacy fence. I filed a claim with Allstate then the adjuster came out who was super nice. A few days later the adjuster called and proceeded to tell me that my fence would not be covered because some time ago during a policy renewal Allstate dropped my fence coverage. I had no idea! Now, I’m sure it was in fine print somewhere buried in my policy renewal. Honestly who reads a policy from cover to cover? The adjuster was steadily apologizing to me saying I work for them and I cannot believe they do business like this.

Yesterday I posted a comment regarding how Allstate handled my claim. Well I must say today they responded to my complaint and took my issues seriously. My claim was readjusted to my satisfaction. The claims rep was very polite, kind, understanding and took my concerns seriously.

For 5 years have insured household effects with ALLSTATE. Recently had $1800.00 in camera and binoculars stolen from my car parked in driveway. Reported incident and had a check within a week. Great service.

After looking for a good insurance company, I found everything but about a month ago my car were damaged by golf ball size hail. Making an appointment were the only decent thing that happen with this company. By me working late, I were only able to get one estimate which were $1863.00. The adjuster barely gave me half. I'm still looking for some jack leg that I can afford. This gets better. My car is a Nissan 370z with 3,400 miles, and the adjuster wrote it up with 38,000 plus miles to lessen the amount, even after looking at the mileage.

I have had Allstate for years, I have never once filed a claim with them for my homeowner's insurance. Back in Sept 2013 I had called their emergency line to find out if my homeowners covered the flood damage from Colorado's Sept floods. An agent called me back and informed me they won't cover seeping ground water. Whatever, so glad I pay for home insurance. No claim was filed, no adjuster came to my home, in fact I never heard from Allstate again regarding this issue. I moved on with my life and decided when my BF moved in it was cheaper to go on his Auto insurance with State Farm than what I was paying for Auto with Allstate. I got 2 months out from my homeowners policy renewing and due to my policy rates more than doubling, I decided to move my homeowners insurance over to State Farm as well. Allstate had plenty of notice on the cancellation of the policy yet they billed my mortgage company anyway.

My father-in-law recently passed away. He had Allstate Insurance for his home and autos since 1955 and never a claim. Part of settling his estate was the sell of his home. His home was in good condition with the exception of the roof. We had a local roofer assess the condition b/f calling Allstate. The roofer said that the roof definitely had hail damage so we called Allstate to file a claim (side note: several of the neighbors had recently filed claims and received new roofs). Allstate took six weeks to make a determination claiming the "boss" had to make a final decision and was out of town and then out due to a family emergency, etc., etc.

Allstate refused to pay my claim when my sump pump broke and flooded my basement. They said my insurance did not cover that problem. When I purchased my homeowners ins. about 14 years ago, my agent (whom I have never met in person) did not tell me this and I DID NOT receive a copy of the policy UNTIL two weeks after I filed the claim. My expenses came to over $6000.00. I am 89 years old, widow and trying to exist on Social Security. I will probably die before I can pay this amount. I can furnish the repair costs (about 6 pages) upon request.

My recent experience with Allstate has been truly awful. Last fall I was told by a roofing contractor that I had hail damage to my roof in North Carolina. My neighbors had all sustained hail damage in a storm and all their roofs were replaced by their insurance companies. I was the exception because I was the only one with Allstate. Before I even filed a claim, the Moore County Allstate office told me that Allstate would not replace my roof. This was before any adjuster had inspected it. 12 homes in my neighborhood have had their roofs replaced. Needless to say I need to shop for new insurance, that I have had since 1962. I no longer trust Allstate to do the right thing and their treatment of a long time customer was truly appalling. I am 77 years old, a widow, and have never before filed a claim with my homeowner's insurance. Has anyone else had such an experience and is there any recourse?

I requested that a flood policy be add first via phone then email from my agent. I received an email that states okay I can add that. Well I recently need to make a claim due to flooding in my area and was told I am not covered. I tried to call my "agent" and the number said it was no longer taking phone calls WHAT? Allstate then says no we will not honor that and closing your claim. I sent them email showing 1) my request to have the coverage 2) the agent agreeing to add 3) an agent who can no longer be reached. The customer service is awful. I am now out of several items and money. I am canceling this policy today and moving to hopefully a better company with more integrity.

I have severe wind damage on my roof. I tried to process a claim. Allstate wanted to do a repair job to my roof which was not proper. I reported them to the IL Dept of Insurance. Surfing the web, I discovered many consumers have been treated the same way. I am a homeowner for over 17 years. Paying for the top homeowners insurance. Never filing a claim in all these years until now. Unbelievable! The contractors who I received estimates from warned me that "Allstate will not want to pay your claim". They are the worst!

On April 14, 2015 there was a fire in my home. I've been a loyal customer of Allstate's for almost 30 years. Always paid my premiums on time and never expected that they would not be there for me if the need arose. After filing my claim, I blindly expected the process not to take longer than two weeks. On May 28th, I received a denial letter. My entire claim was denied because the fire was in the finished basement and because the house was listed as a 4 family property, the fire in the basement was a violation of the policy. I've paid them for almost 30 years and when the time came and I needed them, I was denied. I feel very cheated.

Have storm damage on my roof as well as inside the house has inspectors that don't know what they are doing as well as them laughing in your face saying there's no damage. Part of my roof is flown up with the storm and the inside has leaking water damage. The roof is all hailed up and they want to give me a check for 127.00 dollars. How rude is that they don't care about customer will be getting legal assistance since I know they are not doing the honest thing. They are always giving me the run around. Don't even deserve a star on rating. They are zero!!

Had a storm come through and rip shingles off of our house. Allstate adjuster came to the house and said the nails that were used to install the roof were too short. And that the expansion and contraction between winter and summer are what caused the nails to push up and make the roof fail because the crawl space wasn't ventilated adequately. Seriously? Nail length wasn't one of the questions when I bought the policy. Now they are firing me as a customer and told me that my policy would be cancelled in December when it is up for renewal.

My parent have been with Allstate homeowners insurance for over 37 years. Recently their house was burglarized and their valuables were taken. We provided Allstate with original receipts for the items lost. It was with great disappointment that the agent that's was in charge of their claim only valued their items to be worth 10% of their original purchase price value. The items they had were in excellent condition despite the years they've had them. It's sad that the agents go based on a website to get the appreciation value for your items, which is ridiculously incorrect. It's even more disappointing to have been a loyal customer and have to speak with a supervisor to see if they can do something for you and they say they want to keep you as a customer but refuse to do nothing about the depreciation value they give your items. Warning Change Providers Immediately!!!

We have had Allstate Homeowners Insurance since 2006. In October 2014, we were told that we needed a home inspection. Not sure why as we hadn't filed any claims and had paid our premiums (almost $1500 a year) through our mortgage escrow account. At the end of October, we got a letter stating that we had things they wanted repaired before they would renew our policy in March. I live in the Northeast, about 1-2 hours from Canada in New York State. We often get snow up here at the end of October/beginning of November. So we figured, "hey, we've got until May to get this done".

Pipe busted, flooded my house, absolutely no help from Allstate. Adjuster never came out, paid it all out of pocket, horrible company. Will collect all of your money but never pays for anything. They sign you up for their "homeowners package" but it covers nothing. They don't tell you that everything that's covered is extra. And the adjusters are lazy! In good hands my **.

I contacted All State back in April 2015 to file a claim that my roof was leaking. They told me they would get an adjuster out. About 6 weeks later I was contacted about an adjuster would be coming out on Thursday, so I took off work and waited but no adjuster - he came out the next day. Inspected my roof and the leak in my attic, he then told me the wind only blows one way and there is no way the wind could of blown the shingles off the roof, and that I wasn't maintaining my roof. I am not a roofer, I don't know what I should have been doing since I am unable to get on the roof from surgery that I have had.

My bathtub overflowed, causing the floor to give way. At first, the claims department denied my claim. The adjuster, **, blurted out in our conversation that he was doing so because 100 claims adjusters had been let go in the Bay area. When I confronted him with his remark, he conceded and sent out a contractor to do the work. My steel & enamel tub and shower were replaced with plastic. The shower doors are the wrong size. The toilet was reset crooked. The walls were painted with water based paint as the painter alleged that oil based paint was no longer legal. The painter had to come back 3 times as the water based paint continuously bubbled. The grouting needed to be replaced and is continuously coming out. The contractors left two huge holes in my wall, one of which they covered with a piece of painted plywood. The other hole is still there.

A pipe burst and caused house to flood. I called Allstate to make a claim. They sent someone to dry up house, they removed flooring, walls, and cabinets from entire house. Then Insurance adjuster came to make an estimate, they were not going to cover the pipe repair but they gave estimate to replace everything that they removed, and then when it came time to send check, they denied it so I do not have a check nor funds to fix my house and they are now ignoring my calls. I can't live at my residence. I don't know what else to do. I have to be paying rent somewhere else also.

I was a loyal customer of State Farm for 14 years. 2 years ago someone hit my car and they wanted me to deal with the other insurance!! Really?? They never wanted to help me with my flood insurance policy. They referred me to someone else!! And last month they hiked my car insurance deductible from $500 to $1268!! I'm not even mad, I'm just glad I went with Allstate, honestly, I do feel I'm in better hands!!! Thank you ** and Team in Ontario CA for saving me over $100 a month!!!

We have been with Allstate for 18 years. 10 years ago everyone in the neighborhood got a new roof after a bad storm and I mean everyone. Allstate gave us $1400 to patch it. 6 yrs later, new leak. Allstate gave us $1500 to patch it. Last year, another leak. They said "no roof" and cancelled us. What a sad company.

Our home was broken into February 12th, and my wife's jewelry, collected over 40 years, was stolen. Allstate was our homeowner's carrier on the day of the break-in. Included in my wife's collection was a pair of earrings that I purchased for $9,300.00 in 2000 as a 50th birthday gift for her. I purchased a separate policy rider for them from Allstate. After examining the sales receipt and appraisal I submitted, they provided us $9,300.00 worth of coverage for the pair, and collected additional premiums for just that item every year for many years.

Allstate Homeowners Insurance - You are in bad hands with Allstate. Don't take for granted that you have been a client with "Allstate" for (30) thirty years and that you will get the service you expect during your claim event. Think of this example, an 86 year old recently widowed lady, who has had two strokes, experienced a weather event requested claim assistance from Allstate. A time in her life she desperately needed Allstate help.

We decided to switch our homeowners insurance to Allstate after having problems with our previous company. We decided to go with Allstate since the previous owners (a family member) of our house had insurance through them before we bought it. Three weeks later we received a letter stating Allstate was cancelling our policy in two weeks. I didn't understand the reasons listed so I called our agent. I was told that the reason they were canceling our insurance was because we had a dirt bike on the side of the yard and because there was a hole in the house. I told them we explained to the lady who had come to take pictures that we had brought the dirt bike from out of town, and that it belonged to my brother who was finishing up his garage and would be picking it up in a week or two. She said she saw where it was noted in the report that the bike did not belong to us and would be gone in a week.

Please do not purchase insurance from Allstate. I am a single father of three. I left my job and invested $50,000 in opening my own Allstate Agency in hopes of providing a better life and starting a legacy for my kids. 7 months after opening my agency I had a house fire. Allstate pulled the famous 3 D's on me (deny, delay, defend). This is a long story so I'll keep it short. My attorney advised me not to sell insurance while the law suit is going on (conflict of interest). I have now lost my home, my personal belongings and my career. Allstate issued a check to the bank that had a lien on my house after denying the claim which makes no sense. I'm not giving up but will never be able to recover from this completely. Please do not purchase Allstate or open your own agency. They will lie to you. Their goal, as stated by the CEO is to ensure a return for investors. They say nothing about actually putting you in "good hands."

The Good Hands that I was supposed to be in with Allstate turned out to be closed fists that suckered punched me in the guts! I found Allstate to be very dismissive, disrespectful, and unwilling to accept any responsibilities for my claim. March 7, 2015, I filed a claim with Allstate Insurance Company. My house was totally destroyed due to water damage from a busted pipe. **, the initial person assigned to the claim was very helpful and immediately started the process to repair the damages in my house. That would soon change once my claim was reassign to another adjuster.

OMG, I don't know where to start. We wanted to switch homeowners policy earlier this year, at the same time got letter in the mail from one of Allstate Insurance agents offering homeowners policy. Went through screening process got approved, my mortgage company sent them payment. Within a month Allstate send me a check back for lesser amount. When called to find out reason, was given inconsistency such as "haven't received proof of previous insurance" - which they do have in several emails now, then "our tree branches were touching our roof"- which is not true. No branches ever touched our roof.

First they sent me a letter telling me I needed a new roof but knew that the roof had just been replaced before I bought the house in 2005. So I called and filed a claim for wind damage on 1/21/2015. The adjustor came out and inspected and told me that I only had $300.00 in damage with a $500.00 deductible so they would not cover it. So I get a letter on 3/24/2015 that they are canceling my homeowners policy and I have been with them for almost ten years.

My Allstate agent called me this weekend and said that he saw my house on google earth. He said the roof was bad and so was the paint. I have until May to correct the issues or they would cancel my insurance and I would lose my home as they would inform my lender. I have never had a claim with Allstate, my roof may have lost a few shingles and yes the house should have a new paint job, but it is sound and has no leaks in roof. I would like to know if Allstate has a right to do this?

Allstate denies, defends, and delays roof replacements and damages. 12 houses in my neighborhood, that are covered under policies other than Allstate, have had their roofs replaced. I reported Allstate to the Georgia Insurance Commissioner's Office here in Atlanta in order to push Allstate into the appraisal phase, but Allstate refuses. The Commissioner's office is not a legislative entity nor can they provide legal advice although they have been extremely cooperative and collegial.

Flood 2/2012. We didn't file at that time because we didn't think our damage was more than 2000 (our deductible). Didn't want our premiums to go up again. We cleaned up and dehumidifier the area. In 8/2014 while doing upgrades to our home we discovered water damage, now mold in areas. Unknown became extremely ill from being in garage due to mold. I called my agent and asked “could we file a claim for a flood 2 years ago.” We had no idea we had further damage. He suggested “yes, absolute file a claim it will be covered.” We had to sign as special disclosure. Filed a flood insurance claim 9/2014 due to water damage that was discovered. We didn't know the water damage ruined the walls in our garage, damaged crawl space and have water damage in walls of home attached to the garage. The outside of our home that was flooded up to water line, siding was peeling off.

We terminated our home insurance with Allstate but the agent insisted we still owed the minimum payment. With 8 emails back and forth while we were waiting for their response since Feb. 13, they sent it to the credit collection service for the charge of $41.09. If this is the expected customer services, Allstate did a good job in scaring its customers away. The Allstate agent is ** at 7435 W. Azure Drive, #150, Las Vegas, NV 89130.

Still dealing with Sandy roof damage. Despite having their "platinum" plan, they are just the worst. Countless games played. Claims adjusters reassigned. No call or responses. Allstate wants to transplant shingles all over roof and place one big patch in rear of house. 12 houses in neighborhood had full roof replacements. None had Allstate. Roofers won't even give an estimate because they won't deal with them. Run as fast as you can to another company.

I live in a Townhome where the Association is only responsible for the outside walls and ceiling. I must have insurance on everything else. I had a crack on the shower valve and the waste and overflow split. This is clearly not part of the outside walls or roof. Allstate never sent anyone out to my home to view the damage of water coming through my ceiling from the shower area. I opened the claim on 2/9...within 3 days they closed the claim. The association's insurance company stated that they would not cover and that homeowners should be the covering agency. The Association confirmed this should be my homeowner's policy and provided the bylaws. This did not matter. The insurance claim representative was not empathetic and could care a less even though my water had to be turned off for days.

"The Good Hands People" -- they act like you're something hot in their hands and drop you like a hot potato. The long and short of the story is I have be a Homeowner customer for 18 plus years. Only had (2) Claims, both Natural Disaster claims, one in 2011 and the other in 2014. I along with many others and my neighbors, and most of my Neighborhood sustained Thunderstorm damage to our House and Garage. Roof Singles had been torn off from the high winds and Hail from several severe storms and Micro Burst we had in my area of residence. I called Allstate and they actually had a Disaster Team that was assigned to my residential area just from the storm dates I gave them.

Walking my small dog, was attacked by a Pitbull. Bite myself and dog 21 times - two on me, broke my dog's leg, dislocated his hip bone. I got Pitbull in head lock and off my dog before he killed it. Owner had half the bottom of his fence missing, Pit just walked out, we were down the street. Owner of Pit has Allstate Insurance, they refused to pay for damages to myself because I put myself in harm's way by saving my dog. I was to stand there and let an irresponsible owner's dog kill mine. Way to go Allstate - you'll get my business.

Someone damage the AC compressor that is in my backyard. One can tell by looking at it that it was damage by a tool being pushed through he coils. Three AC companies have told me that it will cost over $10000 to repair, Allstate's expert says it should only cost $3000 to fix. Note Allstate's expert who owns a repair business refused to perform the work for $3000. When I expressed my displeasure with this settlement, Allstate's man promptly accused me of damaging the unit myself and promised that I would be the focus of a fraud investigation. Basically I have given up.