Allstate Homeowners Insurance Reviews

Allstate fought me entire claim process. Only $3,800 to fix. Denied claim initially cause they ask if windy: had to go to regional wind stats to prove wind blew down a live 100' oak. C'mon, how 100' oak fall. Took 5 hours for agent to tell me whose insurance, neighbor or me. Then, while I on phone w/ Allstate agent who tell me my insurance, I get call from same agency, voicemail say it's my neighbor insurance. Think about it - took Allstate 5 hours to respond and they give me different answers. I file claim, Allstate tell me do nothing (I have 3 dogs, fence so they safe). I do nothing for 3 days until Allstate call me and tell me they no visit site and don't know why I told do nothing. I was told by Allstate agent I should not file claim: why I even have insurance??? Think about it: Allstate no want to pay and put me thru hell watching my 3 dogs at all times. I have dog door and fence for a reason.

My husband and I submitted a claim to Allstate after we found a leak in our drain pipe between our walls. Below is the timeframe for the leak. The timeline for our leak and thus our claim: Tuesday, April 4, 2017 my husband crawled under our house to replace a filter in the late afternoon and saw a water leak that seemed to be coming from our kitchen sink/dishwasher. My husband immediately called our plumber to set up an appointment to inspect this. At this time, we immediately stopped using our sink and our dishwasher. We tried calling Allstate to file a claim and received the after-hours message.

I have been an Allstate customer over 15 years. I have over 8 separate policies with them. I have never filed a property claim with them. After several, severe hailstorms I filed a roof hail damage claim with Allstate. Allstate's inspector report (photo) did not denote any of the hail damage, only a few missing shingles. I never received any photos from Allstate's inspector. A local roofing company had previously provided me with an estimate and photos reflecting all the present damage (photo). Allstate denied my claim. I am taking my business elsewhere as a matter of principle. I refuse to do business with a company I believe did not in good faith assess my claim.

Yes, I completely agree with most of you... If there was a zero star that is definitely what Allstate deserves. First off, to address the customer service issues, people should understand that Allstate still seems to follow that guidelines set forth in the McKinsey Documents. Allstate paid roughly 4 million to not release these documents to a court in Florida. These documents are proof that Allstate purposely avoids paying out on claims. They tell homeowners repeatedly that their roofs were not build properly and that they do not insure poor workmanship. This is just an intimidation tactic because they know that the majority of homeowners will just roll over... after all how many of you just decided to give up?

Remember those commercials that Allstate runs "You're in good Hands with Allstate". Don't believe the lies they are spreading. After 41 years with this company you would think they would know their customers and help them any way they can. They dont. 2005 the nightmare begins with a repeated request to the agent to review my policy to save me some money. I've driven since I was 15 years old, never had ticket or accident, so why are you charging me so much? $5400 and for 5 cars and only two of them can be driven at a time??? And driven no more than 4-5k a year, three of the cars and a truck sit most of their life parked. And I'm retired and my wife a flight attendant and gone two weeks at a time.

Although we have carried Allstate Homeowners for many years, we've never had a claim, which is a blessing. We also have a good relationship with the local office.

Representative communicates by email or phone. Very convenient. Researched my needs and stayed in constant communication with Escrow.

We were in a 94mph windstorm. Called agent & he said call roof company and if indeed damaged call him to send Allstate adjuster. A-Best & Turner both said extensive wind damage. Our agent sent first adjuster (Laurie **) a CAT adjuster and she denied saying roof faulty due to being over nailed. Our agent sent another (Tom **) who would not listen to Chris from A-Best. Roof man & agent both there this day. Roof co. argued with Tom & we realized he came to deny regardless. We were forced to hire a public adjuster because our roof was a mess. No shingles blew off but sections would lift holding on by top nail. This is why they thought they could get by with this lie. We live on a dead end street and Allstate adjuster passed four different roof companies replacing roofs on my street. Not to mention full grown 70 + foot trees uprooted all down street which I have multiple photos of all this damage. This was such an obvious lie.

I had a quote from Allstate for 3 vehicles with full coverage a boat and a home came back $500 cheaper than my previous carrier. They came out and took pictures of my house. Everything was good. Then they seen my 2 year old pitbull which is the nicest dog ever. He's around chickens, cats, other dogs and children. Best dog ever and they said they couldn't insure my home but wanted me to still start a Auto policy. I mean my dog rides in my cars also. Very disappointed in this and will have no business with them.

Allstate was so great in the aftermath of a storm. They were prompt in taking care of everything and so kind while doing so. Premiums are also very fair. Thumbs up Allstate.

My agent, Peter **, in Yonkers, NY gives his customer personalized service so you don't feel like you are on your own either buying insurance or having to file a claim.

I had a horrible experience switching my home and auto policy to Allstate. My home policy was due for renewal on 3-8-17. I emailed many companies for price quote. A few of the Allstate agents came back with quotes much lower. I worked with one agent and the pricing keep getting changed every time we talked. But overall their final quote was still lower than my current company. I approved them to do the new policy. It took them 3 weeks to get an inspection done on the house. My auto policy is not up until March 30, 2017. Because of the discount given on the multiple policies, I had to pay the full 6 month auto premium a month ahead before it is due. I had no choice but to pay it.

I have paying 8000 a year for my family home and our cars. We experienced the worst wind storm in the history of our state this week. My room was blown all over the place. There was a hole in my room the size car. The person on the phone told me to put a tarp over it and they will send someone in 2 weeks!!! The inspector said that they I should have someone fix it and they will pay me back but they refused to replace the flapping shingles saying that they would fix themselves during the summer time. How I don't know? His name was David **. If you get him just tell him to leave and ask for someone else. Don't waste your money. Go with someone else. When you need them they are not there and the people they send should be inspecting anything let alone a home. Don't let anyone you love or care about use this company.

I was rear ended in more way than one. Their policy holder hit me and it's been an absolute nightmare to get my claim paid. They literally yelled at the auto body shop and made me return the rental car 4 days before my car was completed leaving me stranded without transportation. Horrible customer service and I will be filing a complaint with the dept of insurance... Shockingly bad business practices.

We have been with Allstate for 14 years and never filed a claim. We had a significant windstorm and hailstorm. About 11 shingles were blown off and you can see the damage from down the street. We constantly have contractors offering their services because they notice the damage. We had two quotes and two Allstate inspectors come out. The contractors showed us all of the damage. Of course Allstate was at our home for 15 minutes and denied any damage even though with an untrained eye you can see it.

On Feb 8 2017 my waterline burst on my toilet that I purchased a year ago. Water was flowing everywhere at fast pace. I panicked and so did my husband. The bathroom flooded my hallway two of my bedrooms and my washer and dryer room. I called my plumber and then I called my Allstate agent and explained what happened. She told me to call Servpro or Servicemaster so I choose Servpro. They came out sucked the water up with their machines and put dryers in the rooms and told me that my bathroom floor two of my bedroom floors along with my washer and dryer room floor which was recently put down two yrs ago had to come up and be replaced. They said water had gotten in the drywalls but the carpet in my hallway which is in front of my bathroom that got wet the most they said it only need to be cleaned but they removed half of the padding and pulled up the carpet and put dryers under it to dry.

I have been Allstate customer for 15 years for home and auto. Recently they changed my husband's last name without our knowledge or consent. We bought a new home last summer. Allstate sent their agent to do the inspection and based on that gave us a quote. We took home insurance policy with them. 2 months later they increased our home premium by $700 without our knowledge/consent. BTW, there were no claims in 2 months. I wonder what changed in 2 months??? Also, in the original policy they had the right mailing address. But in the changed policy they used our old mailing address.

On 10/13/16 I received a property inspection notice from Allstate for the 4/13/17 renewal on my homeowner's insurance. No date, no appointment and no contact number to arrange for an appointment. I live alone, rural and have, like 99 % of my neighbors (Allstate is quite aware of this), a locked gate. On 2/27/17 I was informed that my policy will not be renewed because "we have been unable to obtain a completed exterior inspection of your dwelling". I do unlock the gate for scheduled service and deliveries from 8-5. Allstate makes no effort to make an appointment or call you to open the gate. However Allstate is trying to 'dump' modular homes from their insurance roster and uses every excuse to do so.

My home had hail and wind damage in June 2016. I filed a claim with Allstate. It took a month for them to even come out. Then another month for another inspector to look at it. My roofer said damage was all over, both sides. Allstate said only 1 side was damaged and only paid for half of a roof. I was mad, never had a claim in over 6 years with them. They really let me down. They are the worst to deal with, keep putting it off and very hard to get answers from. I have left them for good. They lost my home and auto coverage. Agent never called me to talk or question why I left. I guess they just don't care, well neither do I. Common sense will tell you wind and hail damage BOTH SIDES OF A ROOF... They don't care about policy holders, only STOCK HOLDERS... Bolingbrook, IL. office.

We bought a house 3/15 and Allstate was the cheapest. They sent their inspector out to inspect the roof and we also had to provide our own independent inspection report. Two years later (1/9/17) there was a big windstorm that made national news. They waited a month to come out and review it because they were so busy with all the other claims in the area - meanwhile we had tiles all over our yard and more come off every single day.

Unfortunately we had a series of bad events happened to us last year. My car was broken into at the school that I worked at followed by the next week have a trailer that was parked on a private secure lot being stolen with five ATV in it, followed by me being struck by another driver and having damage done to my car. Because of these multiple claims as we are in the process of purchasing a new home Allstate is refusing to insure us or stating that we will be three to five times more expensive because we are considered a high-risk claim. We were victims and now we have to pay for years and years we had gone without any claims on any of our insurance and because of one terrible tragic gear we must continue to suffer.

BUYER BEWARE. Stay away from this company. All they want is your money and don't CARE ABOUT YOU.

I had two claim experiences with Allstate. I can say unequivocally the worst insurance company I have ever dealt with. They lie and will try to pay you so much less than your claim warrants. My roof leaked into my house. It caused a lot of damage. Every appraisal or estimate of repair I got was north of 7500.00. They tried to give me 2100. For five months I have battled with them. The damage after the contractors started tearing down was closer to 10,000. Yet they make it so difficult to get an appraisal you give up and pay. My 1000 deductible is now closer to 4000 because these pirates make you feel as though you are asking for more than is deserved.

I recently had water damages to my home from the ice maker of my fridge and it caused a leak in my basement. It took Allstate a week to send out an adjuster. While waiting for the adjuster they recommended a mitigation company to come out and dried out the moisture. They were not able to dried out the basement until they perform an asbestos test which took about 5 days including the weekends. We had to live with the noise of industrial fans and dehumidifier for four agony days and the agent did not respond to my voicemails that I left to see if we were able to stay at a hotel.

My parents had Allstate for all 3 of their properties for almost 50 years and never filed a claim. One of these was a rental house in Napa. When their tenant asked them to reduce the already way lower than market value rent, they refused. Their malcontent tenant then squatted for 6 months and put over 10000 dart holes in the walls, flooded the bathrooms, and painted graffiti. Of course my Dad could not enter because they refused to communicate and in Napa renters have all the rights. At this time my mother was dying of cancer so it was not a high priority on Dad's list to pursue.

I shopped for home insurance when I first bought my house and Allstate gave me $1900 which was the best offer! One year later without knowing Allstate adds $400 and informs the mortgage company without letting me know!!! I accidentally knew when my mortgage company sent me the end of year escrow summary where I had a shortage that I have to pay!!!

I had a horrible adjuster, didn't honor my structural or content claim, both were damaged as a result of a wind storm, stated that nothing was wrong. Clearly didn't want to work, or honor my claim. What am I paying for? Auto and homeowners, I'm devastated, and so unsatisfied!

I have had nothing but issues with this company. I bought my home in 2014 and the lender suggested Allstate, ok being a new homeowner I thought was ok. Well I had to file a claim for the roof and they said it was poor maintenance and paid 250.00 - WTF!!! This time they raised my premium so high that it wiped out my escrow money and now I have not enough to pay for my taxes. I spoke with my lender and she said they will pay my taxes but I will have to pay extra 75.00 on mortgage to cover that money. I really hate Allstate. So in order for me to get the premium down to a normal rate I can pay, I had to leave Geico insurance and add my jeep to a bundled policy with them. I feel like they bullied me into giving them my jeep as well. I cannot stress how much I hate them and this at the time of Christmas. When it is time to renew, I will call them to cancel because they are a horrible company. I never want to be in their hands again for anything.

We have been a customer of Allstate for 25 years. They have been fabulous to work with. We moved into a new custom home 10 years ago. At that time, Pex pipe was used in many custom homes. We had our first problem in Oct, 2012 when the house was six years old. This was when we found out about the class action lawsuit; however, there was no recourse available. We have had 3 more claims since that time; the total cost to Allstate for all claims was approx. $25K. We received a letter in Sept notifying us they would not renew our homeowners policy when it came up for renewal in December, 2016.

My neighbor's tree fell on my garage in mid July. I paid to have tree removed. An adjuster came out and gave estimate for repair. Allstate gave me name of contractor they use who came out and said garage could not be repaired and had to be torn down and rebuilt. Allstate sent out two engineers who confirmed this. That was months ago. They are still not giving me the insured value of the replacement. I cannot rebuild the garage for what they will pay and if I don't replace it, I can only put in a shed. The agent hasn't returned phone calls. I've been more than patient but after their baloney "you're in good hands" I am going to cancel my auto and homeowners with them. They are the worst!

Allstate way overestimated the cost to replace my house for insurance purposes which caused my rate to be sky high. I had another company give me an estimate to replace my house and it was half of what Allstate was charging. I had to fire this company after they raised not only my house but auto insurance. They also bounced my checking account 2 times costing me $80 in overdraft fees when they were told not to use my bank account, that I would be paying with my credit card each month but they went ahead and robbed my bank account anyway.

I'm a customer and when the time comes during an event that damaged my home, I feel the money I pay them, I deserve at least one phone call from the company suggesting what I should do. I'm not an insurance expert nor do I know protocol. I was left to figure out what to do, how to do it, etc. Never received one phone call from this company. This is my biggest complaint which justifies their 1 star rating. If I treated my customers this way I would be fired. To this day I cannot get someone in Allstate to answer me why their customer service was non existent. It's all about the almighty dollar and the consumer is 2nd. Allstate wake up. Without us you are nothing. I will keep writing reviews with different sites so I can protect other people from my experiences. I cannot recommend yr firm.

My home was robbed in my garage. They took all my cooking stuff, and food for my church dinner and my candelabras and centerpieces I borrowed from my sister. Allstate says "you can't have other people's stuff in your home." They will not cover. Also now the investigator wants phone records and bs. I never heard of any of this. That's why everyone is giving neg reviews. They lie to you and just want your money. The police came and found a print where they pried my garage open. It's so sad. So beware and check out insurance. And watch your home areas. It's holidays now.

After suffering a robbery of our home, Allstate all but slapped us in the face and basically we felt completely robbed again. 10K of items stolen, including a safe which held a diamond ring with an official appraisal which we had photos of. Not only did Allstate take 3 months to respond to the claim, they came back with a $354.00 check. It was literally surreal. They claimed we needed to list all our items with them or they are not covered. Also if someone is living there for 5 years with proof, but is not on the actual deed, then nothing they owned is covered at all!!! It was the most horrific experience to be violated and then to get completely violated again by the people you pay to protect you. The worst company ever, total scam. This whole ordeal has left me sick to my stomach.

RUN!!! I was a 14 yr. policyholder. My Advice --- do not do business with them. Research "which companies have highest re-enrollment rates" --- it's not Allstate. These hands are filthy lining their pockets with your money. Payout is almost impossible. July 13,2016 a faucet busted after I left for work. $280,000 home. By 1:15 pm an inch of water had covered first floor -- ~ 1300 sq ft. Allstate wanted to settle by giving me $15,158 to REPLACE kitchen cabinets, all wood floors, baseboards, paint, necessary electrical and plumbing costs. ARE YOU KIDDING ME???

My rental home was damaged during a storm in November of 2015. I filed a claim with Allstate Insurance Homeowners Policy and was denied. The Insurance adjuster stated in his findings that Allstate does not insure homes with torch-down roofs. I provided proof that when the home was initially insured in 2005. It was stated that the home had a torch-down roof, and the policy was written with that understanding. I then filed a complaints with the Insurance Commission of Oregon, who did nothing to help me with my claim. Beware of Allstate. You're in "Good Hands" if they are taking your money and don't file any claim. What a Rip Off company.

I had renter insurance with Allstate for over 8 years without any claim. In May 2015 my wife and I were moving out our apartment and the neighbor created a hostile atmosphere which forced us to leave some household and personal belonging behind. I made a claim to Allstate of the loss ($2414) which the adjuster claimed was not in the contract... My understanding has been that a renter insurance is supposed to cover all contents for loss when the event occurs. If my situation was not covered as a legitimate claim what was the policy covering??? I would high urge consumers to boycott Allstate when they fail to cover a legitimate loss.

Being a homeowner for over 20 years, downsizing to an apartment has had its adjustments. Since I've never had a Renter's Policy before, I wanted to stick with a highly reputable and well-known company - which is why I chose Allstate. I filed a claim after my neighbor upstairs had a leak that came down through my apartment with nasty brown-colored water that soaked and ruined clothing inside a closet. I sent the adjuster at Allstate pictures and video of the incident. Immediately... and let me repeat this, IMMEDIATELY. The adjuster began running down a list of excuses why they wouldn't pay. He even accused me of trying to scam them. When I called him out on it, his excuse was that they have a high incidence of fraud with renter's policies. I was shocked.

Very bad experience. I been their customer since 1996, sadly I had a theft claim last June and it's my first claim ever. I been through a lot with the whole situation and with ALLSTATE that I have to keep repeating myself over and over and asking me again and again for the list of the stolen items which they have it since 06/24/2016 because they want me to get fed-up and give up, and they are not even covering my whole loss, because my insurance policy is only $15000.00 and my loss is over double from that, almost all my jewelry is gone in gold and silver, my black watches bands, $1638.00 cash, gift cards, my home spare keys, some antiques and crystals, couple small brand name bags and wallets, coach key chains, perfumes etc...

I've been with AllState for a long time, and I have never file a claim. Two months ago, I got robbed, after living at the house for 16 years, needless to say I felt scare and violated. They took my two laptops where I had backup of photos and receipts. The agent, Steve **, or I think he's an adjuster, more like a clown have call me a liar for not be able to give him exact receipts from the merchants for the items stolen. Even though I have give him all receipts and paperwork he has asked for. He writes back letters telling me that those receipts are not acceptable. I'm in despair and looking for a lawyer at this point. I know he has a personal vendetta against me, or at least it feels that way.

One of their agents was very rude. About two weeks ago, I requested Allstate to investigate liability of my home damage. One of the agents called me to tell me that they cannot cover the damage because it wasn't under their policy. That's totally fine. All I wanted was to check back in with them and see whether it can be covered or not.

My home is less than 2 years old and we have owned it for less than a year. An inspection of the home was completed by a home inspector and by Allstate prior to insuring the home in Aug. 2015. A hail storm occurred the first week of July 2016. Allstate did cover all damages related to hail damage EXCEPT the most expensive part, the roof. The adjuster told me and showed pictures of an estimated 50 chipped concrete roof tiles that he claimed not one single chip was due to the hail. I don't know how anyone can make that assumption knowing that the roof was inspected less than a year ago with no damage reported.

We live in rented apartment community in Tampa, FL. We were out on vacation and when we came back our daughter bedroom roof came. Luckily, no one was hurt. When we called our apartment leasing office they told us while we were out there was a tropical storm and that caused the damage and we should file our claim with our Renters Insurance for all the personal property damage. When we filed our claim with Allstate and Castle Key insurance they said everything will be taken care of and we need to submit the picture of the damages. We did all that.

We filed a claim for a hail damage back in April 2016. The insurance company issued a check but we had to return it as they had the mortgage company's name wrong. Fast forward to August 23, 2016 and we still haven't received the replacement check. We have called numerous times but we got no response from them, our agent is always "busy" or in a meeting. I am starting to lose hope that we will ever get our money back as we had to pay out of pocket for all the repairs. To everyone thinking of going with Allstate, please reconsider and save yourself all the headache of dealing with this company.

Got a quote online for a renter's policy. Was affordable and a few bucks cheaper than our policy with Geico. We signed up and paid the premium. A few days later, the local agent called and asked for appraisals for the 3 pieces of jewelry we listed in the online application. 2 weeks later we get a bill for $2500. I called to ask what this was since the policy we were quoted was $723 (and we paid it in full). The person insisted I made changes to the limits and this was why the policy went up.

I am now disabled and unemployed so I was shopping for better homeowners insurance so I went online for quotes for homeowner insurance. Allstate called to give me a quote for homeowner's insurance. The agents name was Diane. I was receiving a lot of calls from different insurance. Some called while I was talking to her and I did not like the way she was trying to get me to decide on the phone. I received a call and placed her on hold. It was Travelers. They had better coverage and better rates that I could afford. I agreed to sign with Travelers instead of Allstate. I switched back to the call with Allstate and she was gone but I received a call from another agent. Told her I had got a call from Diane but I went with another insurance. Diane was talking to my mortgage company unbeknown to me. I signed with Travelers, called my mortgage company three way, got everything set up and started.

My wife and I recently purchased a home that was built in 1955. Allstate Homeowners Insurance was recommended to us. We purchased a homeowners policy and while doing so we were ask if we wanted to purchase a life insurance policy as well. Not knowing what the future holds we did decide to do this as long as our payments for the life policy would be deducted from our escrow account just as our homeowners policy and yearly taxes would be. The agent assured me that would be no problem to have it set up that way. Keep in mind that the Allstate Agent Bonny ** was told ahead of time that if this was not a possibility, that we did not want the life insurance policy.

Just received a non-renewal notification from Allstate Homeowners Insurance Company. I have paid insurance through Allstate for the length of my home ownership, 15 years, starting at a premium of $899 which is now over $2200 per year. In those 15 years I have had a total of 2 claims, the first a little over $3000, which occurred in May of 2012. The second most recent was filed February of 2016, of which the entire payment was recovered from the other claimants insurance company.

Which is why I'm writing this. So my fiance has Allstate & after reviewing his policy I contact his agent. Now this agent tells me that Allstate will cover a rental property or 2nd home so I go through the lengthy process of trying to determine the right coverage. He and another person at the office are very responsive to my emails. He calls me when I prefer not to be called, seems like a genuine guy. I pay one month's premium, but when I get the policy it say I live there & had another misprint on it. When I ask him if it's okay, because I don't live there, I get no response. I tell them I won't sign the papers & fax them back until I get an answer. This was 2 weeks ago & several messages later to him & the other person not a blip from either. No response whatsoever.

I would never, ever recommended Allstate to cover ANYTHING! After 25 years of paying them they refused to cover a water leak in my home, before that my roof! Everyone around me had hail damage from a storm & had no problem getting a replacement, oh, but not me, I had ALLSTATE! My children & I went on vacation. During the time we were gone we had a pipe burst in our garage wall with backed up to kitchen/dining area. All dining room was ruined, things stored in garage was ruined. We filed a claim, that's why we pay right?? Wrong, we were denied, time after time! Switching today & will tell EVERYONE I know/see NEVER think you're in good hands with Allstate!

I would not trust this company because I had insurance with them for renter insurance. Then I transfer to Homeowners after I bought my house. The first hurricane I received a letter saying they were no longer providing insurance in FL. They bailed on the people leaving us to find another company. They have engaged in the worst form of gamesmanship to achieve their own goals. Run away don't walk!

We recently switched from American Family for our homeowners to Allstate... What a huge mistake! The agency botched the switch over and we had to send in all the paperwork to our bank. A few weeks after we with Allstate, we received notice that we were missing 5 individual shingles on our roof due to a "windstorm" a few weeks earlier. We were much luckier than others in our neighborhood. 3 days later we had the 5 missing pieces replaced and we notified our agency the problem was corrected. Today we received a refund and cancellation notice for roof problems. We contacted our agency and received info that it was because their inspector could not make it out within the 20 days. I was upset and wanted to make sure this was just a "wires crossed" situation and they could not confirm.

I made a BIG MISTAKE. I called Sughrue for a quote. I decided against switching. I verbally told them I would not be buying insurance from them. They charged my mortgage servicer for a year of homeowner's insurance. They were paid. In addition, my real Insurance company was paid. How did they get my mortgage info. I was told to get a quote I had to prove that I had insurance the past 12 months. I faxed the declaration page from my insurance company to them. When I called Sughrue I was told the person that had handled this was no longer employed. Conveniently her last day was just the day before. I asked to speak with Sughrue, before I could explain the problem he yelled at me "you have insurance with us" and he hung up on me. BTW I have written proof that I did not agree to the policy.

My area had bad storms last year that damaged home siding and roofs. Everyone on my block was affected. I was the only one insured with Allstate. Most had State Farm. I filed two claims for roof damage. Allstate refused. Their premiums are very high, they do not insure their customers, they ** them. We had a wind storm this year. I have sheets of shingles that flew off the roof. Allstate refuses coverage. Have had them for 16 years. Find another company. If enough people pull away maybe they will get the message. Oh, and contacting the Department of Insurance is useless. Allstate bought them.

I was ok, until I talked to the man that works there. He was rude, and treated me like I was not important. My husband try to call but he was rude to him too. I will never be insured with them again.

Submitted claim to Allstate Homeowners Insurance in March of 2015. We had storm water damage that was caused storms. Water came in through windows from rain/windstorms. Dry wall and kitchen cabinets were damaged along with mold damage. Water damage was behind drywall, walls and kitchen cabinets, hence damage from mold incurred due to damage being unseen, not visible until over time.

I was with American Family for 15 years. The rates were a little high so I I decided to shop around. I choose Allstate. HUGE mistake. I see a lot of reviews regarding claims, I haven't even submitted a claim. I have only had them as my insurance company for three months. I have wasted so much time with them "straightening" things out.

My insurance company is planning to cancel me if I don't have the shingles on my roof fixed. I am indigent. I worked for 35 years with the State of South Carolina and now I am going to end up on the street. I am trying to go through the Lexington County Grant program but nothing can be done until the first of July. They are closing out their end of the year papers and my renewal for homeowners is July 1. I was told that if they send contract to Allstate I might get to go until July 20th. I would just like to say that I think Allstate should change their trademark "You are in good hands with Allstate". The last part should be "until something happens".

I am complain for stolen car from body shop. Contains in car. Allstate won't help you any way with paper work. They want you to make mistakes so they do not have to pay. They will take the extra mile not to pay. Do not buy vip policy thinking you are treated vip. Waste of money. Please do not think you pay extra you are treated better. NO. My case will be in court. When you have claim one day you will learn a good lesson. Please do not take a chance.

The continued increase in auto and home insurance is leaving me speechless. I contacted my insurance agent for a policy review. The meeting was excellent. I gained a much better understanding of why the increase in insurance. The increase comes from so many reasons but here are a few... if you're in an accident and you have injuries, or a person you hit has injuries your auto insurance pays yours and their medical bills however, if the cost of health care goes up, the cost of the insurance has to go up to keep up with the cost of the health care increase.

I am very disappointed in my agent, Bill **. The company slogan is "You're in good hands," - maybe not with this agent. I would expect any agent to work for the company, but with me as well and not seemingly against me. I am a 26-year customer of Allstate who has never complained, paid premiums on time, and never once filed a claim. When I had a recent issue with a rental property, I became painfully aware I was dealing with an agent who didn't have my best interest at heart. I would recommend anyone dissatisfied with their agent to take action. Contact corporate, change agents, or even companies if need be. If still not happy, file a complaint with the Dept. of Insurance. After many years with Bill **, I am no longer recommending this agent.

I recently switched insurance companies for Allstate as they offered a cheaper rate, but the local agent called after I canceled my insurance with Liberty, and said I needed to add more to my insurance, which would be a higher rate. Then he called me again and said, "A inspector went to your property and we want you to paint the trim around the windows and replace a piece of vinyl siding, etc." I said, "My previous insurance co. never asked to do all this." He said, "We are a different company." If I knew they would be like that I would have picked a different co.

On 7/13/15 an area in Woodridge Illinois experienced a hail damage event, as documented by the national weather service. Many homes in the area had damaged roofs, and in the area that I live 85 roof replacement permits have been issued between 8/1/15 and 3/31/16. Many homes were visited by roofing companies that knew our area had damage. I had a roofer come out and stated that he did see roof damage and he showed me pictures. We did file a claim, and Allstate sent out a team of two to review the roof. Allstate found NO hail damage on our roof. Coincidentally our neighbor was also having their home inspected (State Farm) and they were granted a new roof. We are left to conclude that Allstate treats policyholders differently than other insurance companies.

We had an F1 tornado in our area March 1st of this year. We filed a claim with Allstate for roof damage as did our neighbors with various other insurance companies. All other companies except Allstate are paying for new roofs for the damage. We had two companies inspect our damages and determined that the entire roof needed replaced. Allstate only wants to replace part of it which conveniently is up to the amount of our deductible. We cannot replace only part of the roof because the shingles have been discontinued by the manufacturer and cannot be matched.

Found bottom shelf of cabinet in kitchen wet. Called plumber and All State. Plumber had to take out cabinet to find leak. Upon removing cabinet found cold water pipe split and shooting out like water fountain. Some mold had formed from the dampness. In order to fix the pipe plumber had to cut up a section of the floor. Plumber stated it looked like the pipe just burst. When adjuster arrived he took pictures and submitted the claim. First All State declined the claim stating it was due to seepage. I said how can it be seepage the pipe burst. Then they changed it to wear and tire. Claim is still denied. Told several friends about my claim and the first words out of their mouth was you must have All State. I kills me having AllState for over 15 years without a claim and they denied this. In good hands I think not.

On 12/24/2015, a terrible storm came thru my area - winds at 40-50 mph for about 45 minutes, hail, and lots of cloud to ground lightning. At 3am lightning lit up my house, the electrical outlets had electricity shoot out of them and the power went out. When the lightning hit, it sounded like a truck fell on my house (I was expecting a tree). My roof began leaking in the front and back of the house badly. At daylight, I discovered the inside of my chimney was missing - and some of the rocks had gone thru my roof - no damage around my chimney just the outer edges of my roof. My upstairs lights were out, and my double oven, stove and fridge were not working properly, my microwave was inop all together. I called a guy to come patch my roof and he sealed the leaks temporarily.

Allstate is an unbelievable poor excuse for an insurance company. On Easter Sunday we awoke to a flooded house due to an unknown pipe burst. We immediately contacted an after hours plumber and Allstate in order to ensure we alerted all the proper parties to the issue and to immediately get the claim in process. Come to find out we had a hot water pipe burst and although the plumber that arrived was not able to find the leak, he did stop the hot water from flowing. Allstate then referred us to a company called Blackmon Mooring (a water extraction company). I spoke to company and requested information around the cost and exactly what was going to be done. The company would not provide me any information and only stated "don't worry about it your insurance will pay for everything." Because of the lack of transparency I declined the work to be completed and began to dry out my house myself.

Allstate in itself is a good company. The key is make sure you go with a good agent. They can make or break the deal. I have been with Allstate. I switch to keep my premiums low, of most importance is the quality and attentiveness of the agent. I love the low prices and flexibility of the policies. The people are very nice as well. I'm very satisfied with my insurance provider. I am satisfied with my car and home insurance with Allstate. My agent is very knowledgeable and has given me good advice on setting my policy limits. After a plumbing leak flooded the 1st floor of my home, Allstate covered all the repair costs and property damage. I've been with Allstate for almost 3 years and every time we filed a claim it was handled quickly. We never had a problem. The agent we deal with is very helpful and so were the ones handling the claims.

Nothing to complain about. They have answered all issues I have ever had. They have taken care of all my issues. We had a break in and it was handled very well. They replaced the stolen and damaged items. My wife and I were very pleased.

I had Allstate Insurance in Wisconsin and I moved to the state of Florida. All I wanted to do was to switch my insurance from state to state and all I've had is a hassle for the last month. They never told me they were going to take 2 month premium out of my checking account which totals $500. They also told me my payment would be 126 a month and it was actually 2:36 a month and it took the $500 out of my account just to get it down to the 2:36. And all I've been doing is on the phone trying to get my money back and they are so evasive and will not help you. They say you're in good hands but you are definitely not in good hands with Allstate. Even corporate called me and said "There's nothing we can do." She actually had the nerve to say that "We don't give away free insurance."

Allstate Insurance could make me lose my home! Before purchasing my home I was told flood insurance was mandatory. I went to Allstate for coverage. After paying $300 for an elevation certificate, was told it would run $50 monthly. Based on the price, I decided to purchase the house. 2 months later they are now telling me the price will be over $200 a month, that I'd be billed retroactively and that I'm not allowed to cancel. I don't know what I'm going to do. Allstate should be ashamed of itself, for such a blatant lie about cost.

I have severe agoraphobia and told the main office and talked to several people at the local office. They are cancelling my insurance because I am unable to have people in my yard to take pictures of the house. I told them, ALL of them - the photographer can go into the yard behind us, the yard next to us, both abandoned and empty. He could take all the pictures he wants and needs. No one will listen to me. This is a real and severe disability. I have it verified by a psychiatrist. I also have a verified heart condition and are not supposed to get this upset. No one will listen to me. No one cares. I have been a customer for almost 2 decades and never once filed a claim. I am obviously not in good hands.

First on the auto, the premium made a huge jump after the first six months and proceeded to go up every six months after that, although I never filed a claim. There was no roadside that was not out of pocket and after being stuck on the side of the road in the winter, I felt they did not handle my insurance needs as I requested. So I went with another insurance company.

I'm in my late 30's and have been an Allstate customer for as long as I can remember. I have auto and home policies with them. I lived in my previous home for 7 years and it was built in 1904. Not once did an agent come inspect the house or make amendments to the policy. I purchase a home built in 2003 in March of 2015 and since purchase they have amended my policy 3 times to increase. It seems like they are trying to get me to change or not have a policy with them anymore. I make my payments on time 100% of the time. I can't understand how the policy can just keep changing and changing and my replacement value keeps increasing. I am not a fan of changing and my agent himself is great but looks like it may be time to move on.

I had Allstate and filed a claim for roof damage. A complication arose when the roof started to leaked after the roof repair. Allstate was try to deny my claim saying that the leak was not related to the roof repair. After much deliberation on my part they paid for the repair. I had Allstate for over 15 years and paid very high premiums. I dropped them after this claim and have been with State Farm and have a great agent who cares.

Had to contact Allstate once I realized our deductible was not correct. Have email from Allstate correcting this in may of 2015. Found when I went online today that the correction was not done. My deductible on the auto was corrected but not the homeowners. We are back at square one in getting them to correct it. I am now looking for a different insurance company.

I was robbed by people who were supposed to come in and help me get rid of stuff I no longer wanted, instead they robbed me. Allstate was great, I did not take out enough insurance so they are not to blame. I should have updated my policy as I accumulate more possessions. My assigned agent was not as helpful as the agent that took over at my request and she was caring and helped me all she could. The 5 stars go to her.

I love working with a local Representative. Whenever I have problems I can walk into her office and she can usually get the problem addressed in two or three min. The only thing I do not like is I would like to get natural disaster coverage, but it is way overpriced and has a 10% out of pocket. So if the house is destroyed in an earthquake and is valued at $200,000, they will not pay anything till I pay $20,000. The natural disaster coverage is also not through them but a third party that they reference me to.

I have (4) policies with Allstate, (2) cars (2) homes. I've been with Allstate in the past and recently rejoined them about (3) years ago because of premium hikes with previous company. Can't offer feedback regarding process of claims because I have not had any claims yet. However, in January 2014, I had a situation where one of my homes (condominium rental) experienced some water damage because of a 3rd party's negligence. Even though I was not filing a claim I asked Allstate to please put me on their waiting list for "water extraction" team and I would pay for it and get reimbursed later from 3rd party's insurance because whole state was overwhelmed with busted pipes. They did as did several other companies and they were able to service me in (5) days. That was almost (2) years ago and I still have yet to hear from any of those other water extraction companies.

I had damage to my roof that 4 roofing experts stated should be covered by Allstate. Both neighbors on either side of my house within 90 feet both had storm damage to their roofs. Both had enough to have their roofs replaced. Both were insured by Allstate Home Owners. Allstate refused to see my damage and worst of when contacted Allstate and sent them pictures of my damage and a report from a roof expert refused to acknowledge the damage. I received a one sentence letter "We are not going to change our position." Allstate failed our family.

Allstate charged me a $25 fee for a check that they could not cash because my bank put a freeze on my account due to identity theft. I replaced the check the next day after I discovering this and called their office. After 15 years of being their customer with NO CLAIMS ever, all my agent, Chuck ** could say was "you'll be missed". So I switched to State Farm and realized I was paying WAY TOO MUCH. I ended up saving hundreds of dollars by combining it with my auto insurance. Allstate, you WON'T be missed! Had I known how I was being ripped off, I would have switched a long time ago.

We decided to use Allstate for our second house in Brenham, Texas because they had better rates than our State Farm company which still insures our first house in Killeen Texas and we are very happy with. We recently had need for a claim when a very large Oak tree fell on our roof during a storm in October 2015, Allstate insurance adjuster took almost a full month to appear to assess the damage after the incident. The roof sustained significant damage and one of the rooms suffered significant water damage from the leaks in the roof.

We've had Allstate for about 6 years now. They have very good rates and were very good when we had damage to our home during a past storm. It's very good to know that a company is so reliable. We feel very secure with this company. I would and have recommended this company to others.

We have had the same insurance company for several years. We have never had a need to use our insurance so I cannot say how well they handle claims. I will say our insurance broker does call periodically to check up on our needs and see if she can save us any money. She is always polite and courteous when she calls.

I was an Allstate customer for about seven years. Things went fine until I submitted a claim for my roof. The relationship immediately became adversarial. Allstate was slow to respond to my claim. The adjuster turned down the claim after a 5-minute inspection. Representatives from two roofing companies told me my roof was obviously damaged by wind and hail, but Allstate was more difficult to work with on claims than other companies. I tried to pursue an appeal, but after struggling with Allstate's bureaucracy for two more weeks, I got frustrated, dropped the claim and got a new insurance company.

It is difficult to satisfy the insurance company, after all they are in business to make money. We have a lower premium with Allstate than we did with Farmers and they were harder to satisfy. Today is all about bundling and to get the car insurance we had to get their house insurance. Am definitely worried if we have to use it.

We actually have high risk insurance with Allstate. They are good about insuring an older house with old wiring. They are expensive, but we are happy with their coverage. When we put a new roof on our house a couple of years ago, they reduced our premium which was helpful.

Only one claim, recent roof leak in 5-year old roof into bedroom. This happened during heavy rain, no wind or hail or hurricane yet Allstate stated it happened during rainstorm and had to calculate claim with 2% wind and hail deductible and regular $1000 deductible calculated to $5998 deductible on a $7000 claim. I was upset as it was not a hurricane or tropical storm wind or hail, just heavy rain.

I have a good experience. It settle my claim quick without any problem and they stay in touch with me until the claim finish and they made sure that I was complete satisfied with my claim and they told me if anything I miss in the beginning of the claim to let them know and they will take care of it.

They were very lax and completely dropped the ball on the only claim I ever had with them. After 3 months delay (their fault not mine), at first they said they'd cover it and in the end denied my claim. I only found out after trying to switch companies that I could not switch until I myself had remedied the situation. I tell everyone who will listen NOT to go with Allstate.

To be very honest the current homeowner's insurance holder, myself, could not be any happier at this present moment in time with the services that are being given through this particular insurance company.

We have had Allstate for over 15 years and have had a good relationship with them. We had had a lot of interaction with the insurance company and they have always been very receptive to us. Allstate is very helpful and willing to work with us in solving the issues that we face. We have been very satisfied with the customer service over the years. I would recommend Allstate to friends and other people.

They are the best. There has been a couple of times that I have had to use my insurance and they have been great. Quick to respond and more than generous. I wouldn't be afraid to recommend them to anyone. I use them for my car and truck as well as for my boat and camper. My agents have always been very pleasant and courteous.

When I first started calling about homeowners insurance, I called Allstate first because I have auto insurance through them. They took the time out to go over different policies with me and explained each one to me. I've never had this before so I had a lot of questions. They answered each question to my satisfaction. They helped me pick out the one that was best for me. They even call me to check if anything has changed in my life to see if I need to upgrade my policy. They are very helpful and very easy to do business with. I would highly recommend them for all your Insurance needs.

We have been with them for many years and are happy to have them as our provider. We have never put in an insurance claim. We will continue to be a customer of Allstate.

Kept raising my rates despite me never making a claim. After superstorm Sandy my rates doubled and they told me that wasn't the reason why. Maybe I would have been better off having some damage, at least I could have received some satisfaction.

I can not - my computer wouldn't let me. Insurance made us choose a building contractor. Hubby caught a lot of the tricks. Most of the things the contractors get the wrong sizes plus other items. The cleaning crew stole over 100 boxes of our things including my shoes, boots, all my crafts. One of the girls mentioned we have the same size foot, and her Grandma does crafts. A very rare cd collection never came back. DON'T USE SERVPRO IN OUR AREA OF GRAND RAPIDS, MICHIGAN.

The insurance agent is friendly and is willing to help me by answering questions and making sure I am getting the best value but still have the best coverage possible. I am able to pay my premium via the internet, mail, or in person which is helpful for my variety of situations like traveling on company business. My phone calls have always been answered quickly and if the answer to the question I have asked is not readily available the agent will find out the information and call me back in a reasonable amount of time. I have not had a claim so I cannot make any comments on how quickly the claim is handled but if it is like the rest of my experience it will not be a problem.

I have had Allstate homeowners insurance for a few months now, ever since making my first home purchase this past year. From the beginning, their agents have been nothing but top notch in all things home-owning and insurance. They set me up with a great policy that not only covers against fires, floods and general damages, but it also covers things like robbery, which is very important if you don't happen to live in the best, safest neighborhoods in town. My policy also comes at great value, given that I don't pay as much as I have paid in the past with competing companies (although it was for a different home in a different living zone). I can definitely say I am extremely happy and satisfied with my homeowners insurance.

They respond to claims quickly and painlessly. They are awesome and reasonable. I trust them with my business. They are good at what they do. I have filed a claim on my roof and my fence. They came out to inspect my roof and paid my claim just like that. I filed my claim on my fence by simply taking pictures with my phone.

My home insurance been with them 15 years. They had answer a few question right but they always give what benefit me so I am satisfied with them right now. Don't know what the future hold but they are okay. I didn't say excellent.

Allstate has very helpful and knowledgeable employees. However, since I only have homeowners with them, I do not get a multiple policy discount and only a 5% discount for a home security system. I have been a customer for the past nine years and keep seeing my rates increase even though I have never filed a claim with them. I think I could probably do better when my policy is up for renewal since their rates are too high.

I have been using Allstate as my insurance provider for over 12 years. They are excellent to do business with. I have had my roof replaced and it is guaranteed for 30 years. The claim for a new roof was easy with hardly any effort on my part. They got in contact with me and were out very quickly. I have checked around for rates on homeowners insurance and found Allstate to be the best competitively priced and I would highly recommended them!

I appreciated Allstate insurance company. Have help quite a bit. It a good company so that you Allstate insurance company. I hope this help you about insurance companies.

I live in a double wide mobile home and I have total replacement coverage. I would never change insurance companies due to the fact that I couldn't get that coverage from any other company.

They seem to be the best company for our home bar none. They have great rates and great customer service. I enjoy speaking with their rep and love knowing they will always be there for me and my family.

The one time I made a claim for water damage at my home, I received a check from Allstate in about a week's time. Never thought an insurance company would settle a claim that fast. Was very surprised.

We just recently switched our home insurance, so we don't really know much about it. We switched because they offered a better price than we had been paying.

I haven't had the need to file any claims yet; but the policy seems to have good coverage at a very reasonable price. Been with them for three years now.

I made a homeowner's claim because of the historic flood of 2014 & an adjuster came out & denied my claim due to the water coming from the "ground". Also I did not have a water backup rider which my agent never advised me I should have. Even though I have insured several homes & cars with them for years, I had to pay out of pocket for repairs needed--such as ruined drywall in garage, and items ruined in the addition of this house & paid for a company to remediate any mold & or damage. Many neighbors made claims thru other companies that were approved. Also, the rates continue to go up & the replacement costs is almost two times the value of this home. Lastly, don't know if they truly care about their customers! Insurance costs are higher in Michigan than other places I have lived!! Would like more personal help. Possibly looking for small town insurance company!!!

I have never had to use my homeowner ins., but they have always been very helpful and been able to answer all my questions and give me the coverage I need at the best price.

I have had Allstate for over 40 years. They paid all my claims for earthquake and flood incidents promptly and efficiently. I also have them for auto insurance and have given me the same service. As they use to say "you're in good hands with Allstate."

Great service from both my agent and the insurance company. I have a superior policy as well. That is all I have to say.

So far everything is great. We haven't had any issues yet or reason to file a claim. The rates are normal or as normal as we have seen and we have checked with other companies to compare.

My home has been insured through Allstate since 1969 without a claim. I understand I'm paying a premium rate because I have an agent. However, because of a recent glitz at my bank, a payment wasn't sent. Never a letter, email or phone call. What I did get was a registered letter saying my policy would be cancelled. When I call my agent, I got attitude. So why the agent. Bye bye Allstate.

So far no problems, the sign up service was very fast. The person that I talked to was very polite and they showed me the different options that I can try too, and I think I choose the right one.

I am fairly happy with this company as I think they did a decent job on my claim a couple of years ago. They were not as fast as they would lead you to believe in all their commercials and my premiums did go up after the claim.

Purchasing was easy. The agent very friendly. Never had to make claim on my homeowners insurance but the rate of my homeowners is within my budget with a lot to offer. Would recommend insurance and agent.

They are good at getting to you as soon as you need them. I've only had to make a claim one time, but they were very fast and helpful to me. They also have my auto insurance. They are competitive in their pricing also.

I would highly recommend Allstate to anyone. Their employees and company Rosemarie are polite, courteous and efficient. I have never had a claim with them, but questions I've had or policy questions, they have always answered thoroughly.

I have had Allstate for over 30 years for my car and home. I only have the best praise for them. Has consistently contacted me on my policies to see if I had any changes and what they could further do for me. I would recommend them to everybody, they are wonderful and considerate.

We are satisfied with our Allstate policy. We recently had a claim and experienced no trouble with it. The representatives are good with customer service and communication skills.

Damage from hail storm, no issues at all. Allstate covered everything without a hassle including patio furniture, gas grill, and children's toys. Also, we had 2 deer related accidents and the cars were repaired promptly or replaced.

I haven't had to place a claim, but Allstate has been very helpful in acquiring the policy and then working every year to make sure that the rates do not increase very much.

It is reasonable and okay for insurance. I would like better, friendly and cheaper insurance. From a great company with better insurance rates and trustworthy.

I have never had any problems. We have only had to file one claim and there were no issues getting a settlement. They were very fair and reasonable and keep in touch with me to make sure everything was taken care of.

We have been with the same insurance company for over 25 years. We have had only 2 different houses and one apartment renters insurance while we built our second house. The one thing after being with them so long would be nice if they would send out a list of things that would help us on lowering the cost. The other day when I called to ask a question somehow I found out that because I had a new heating and cooling system I just needed to send them a copy and it will lower my homeowners insurance. So to make sure your clients feel like you are there for them by trying to make sure all discounts are given.

Have been with them less than a year, so far, all is well. Good coverage, friendly, always there to answer questions, and reasonably priced. I receive the same coverage that I had with another company, for much less. Allstate makes me feel that they are concerned about my well being.

I had a house fire on the 5th of October. It's been 1 month since this happen. I filed a claim with Allstate and they said they would use their contractor to do the work. But no one has never came to do anything. I want to know why rmc contractors that they hired never came to do the work. I've given them more time than they needed. Can someone please help me with this matter. My name is Charles **. My house is at **. Thank you very much.

I have had it over 15 yrs. Have never used it, and really hope I never have to use it. We have our car and house with the same company. It's easy that way. I can't say we have had any experience with our insurance. We just pay.

I have been with Allstate since I purchased my home back in 1994 and I have always had a good rate with them. I have compared what I pay with other family members and I pay a considerable lower amount than them. I had to use my homeowners insurance only once in this time and they came out to assess the damage in my house in a short amount of time. The agent that came out was very considerate and professional. He assessed the damage in a short amount of time and gave me an estimate of the covered amounts before he left my home. I received my check in a very timely manner without any complications.

It's reliable. Great customer service. They are always so nice and sweet. Great environment when you go into the office and I just love how they are flexible, so pick Allstate cause they're the bomb.

I have had Allstate homeowners and car insurance since I purchased my home approximately 15 years ago. I have never had any claims on home. However I got into a fender bender about 1 year ago, at that time I had two cars and one was an suv which we hardly used at all but on this day I had taken the suv because our other car was having something being done. The suv was involved in a fender bender that was my fault. I called the police because I didn't know who the car belonged to so I filed a report with name and insurance. When Allstate called about the accident they told it is was not going to cover it because I only had insurance to cover that car in case something happened to like a fire or tree falling on it.

My rental home was broken into on Wednesday. The AC unit was stolen and the burglar broke the glass slider from the kitchen to the backyard. I called Allstate Claims dept. on Thursday morning. After giving all the information to "Cheryl" she said that she was having computer problems and needed to transfer me to complete my claim. The person that she transferred me to was obviously in a bad mood and said that I already had a claim number and "here it is". I said, "I haven't given the address yet," "well ma'am, here's your number and an adjuster will be contacting you in 24 hours."

They seem to care about the consumers and they have the best prices that I can see. I don't feel like a number, I feel like a valued customer. They are always nice, friendly, and loyal to their consumers. And I can't thank them enough for what they have done over the years.

Never had to file a claim, I just pay monthly. My insurance agent is professional and polite. It is rather expensive I must admit. I would like a better rate.

Have had a mostly back and forth relationship. They tell me one price and the tell me another. This goes on and on for a while until I say that I am going to change providers and then suddenly they want to make things right.

I think Allstate is a good company. We have not had many claims. Has been a long time ago since we had a claim. Our agents are helpful and knowledgeable. If we have any questions about our policy they can answer quickly. Have a good relationship with the company. Have been with them many years and different agents over the years. Would recommend them to others. Checked around and found we have an older policy with house and car that we could not find better anywhere we checked!

I have not made any claims. I have been a customer of Allstate for 50 years. Made one claim about 45 years ago. It was immediately resolved, so of course I would recommend them to anyone, and definitely stay with them.

Allstate is a great company to do with business with. Their prices may seem a little high, but it's well worth the excellent customer service you receive, as well as the coverage you receive. It's always pleasant when speaking with a customer representative. They also offer a variety of services, and will help you decide what best meets your needs. I truly believe that this company cares about their customers.

Allstate is a quality insurance company who really cares about its customers. If something goes wrong, they are always right there for you to make things right. When we needed help with a tree that had fallen, it did not take long for everything to work out and get fixed again. We hardly ever, thankfully, had to use the insurance, but knowing Allstate stands behind everything is so very comforting. We are definitely blessed to have such a wonderful insurance company and an agent who really cares. They always keep us informed about the latest and any changes we might be interested in. They are a Godsend.

This is probably the best homeowners insurance that I have ever owned. I typically review my service yearly and look for options or price reductions, and in the past 4 years I've had them I have not been able to beat their prices or their options. Absolutely fantastic.

The policy provides good coverage, but it is expensive. The agent is not proactive in his dealings with me. Have used AllState for over 40 years but the company does not seem to appreciate my business.

We have had Allstate Homeowners Insurance for many years. The customer service is very courteous and helpful with any problems or questions we needed answered. Although we have never had to file a claim, we're sure that it would be handled professionally and honestly. We highly recommend this reliable company.

I have enjoyed my insurance so far. We did have a recent issue in which claims person was very absent. It ended up costing us a few thousand dollars, but we are sticking with Allstate for now.

I like the way the insurance covered my home. It is very nice way to get this type of insurance and I am very happy to get the insurance like this and it is very easy to claim if there is any problem occurred.

The agents were well versed about their job and very professional and saved me lots of money. They were able to handle my case in one day even with more than one policy to complete.

I've never had to file a claim but they have been very helpful when I did have to call in to see if something was covered. They double checked to make sure it wasn't covered and called me back within 10 mins.

I trust my insurance company. I have not had to ever file a claim yet but I trust that if I do they will come through with their promises. I have had citizens insurance years ago. We had a hurricane at the time we were covered by them. We had a tree fall on our home and had some damage to our home and also some other damage to our home from the storm and citizens paid our claim with no issues. The claim was paid fast and they were very fair with the amount of money that was given to us. I haven't had any problems with my new insurance which is now All State but I haven't had to file a claim with them yet.

We have made only 1 claim on our Allstate Homeowners Insurance. A winter storm took down a large, 40 foot tree in our front yard, taking part of a wood fence and part of our irrigation piping with it. I submitted a claim with Allstate though their website, with details and photos. Allstate quickly approved payment for the tree removal and repairs to the fence and piping. All in all, their response was quick and efficient. I would highly recommend them.