Allstate Homeowners Insurance Reviews

I started a claim and contacted by text a short time later and given a contact number and a name, Antonio **. They scheduled an appointment for an inspector to come to my home a survey the damage. After that took place I was told I would hear from the adjuster to advise how to proceed. I waited a few hours and when I hadn't heard from the adjuster I reached out to him. I had a brief conversation with him and asked how soon I might expect to hear from Allstate regarding removing the tree that had fallen on my house and possibly getting a tarp put to protect my home from further water damage and he claimed that he hadn't received any information from the inspector yet and if there was any further damage caused by the rain that I should just add it to my claim and that I should hear from him after he received the report from the inspector.

The WORST. They deserve negative zero stars for a rating. Our house sustained damage to the roof during a hail storm which was documented by one of the first people that they sent out complete with photos to substantiate our claim. Our roof was leaking water into our house and we had to watch the weather to know when to cover up our furniture and belongings because of this. It was awful. Allstate sent out yet another person to review the condition of our roof and that one directly contradicted the report of the first man and said that he did not see any hail damage at all. They then went on to contradict themselves by saying that they would give us roughly $1500 towards getting our rain damaged ceiling painted (won’t even cover that work fyi).

I have been living at my house for over 25 years. A majority of that time, Allstate has been my homeowners insurance. Recently, there was some terrible weather that caused a leak in my bedroom, right under the roof of the house. The damage was blatantly obvious. However, they sent their "contractor" to do an inspection and assess the damage. The guy that came out took pictures of areas that seemingly looked ok and even went on the roof and reported that "the roof looks good". That couldn't be farther from the truth though as a second opinion revealed extensive damages.

Attention Allstate customers, Please make sure you review your homeowners insurance policy. On April 2, 2025 in Indianapolis, Indiana. We had severe storms throughout the city As well as even some confirmed tornadoes that had touchdown in certain areas. But my house in particular was hit by severe wind damage. As a result of the wind damage, it knocked my gutter loose from my house, Which caused the water draining from my roof to fall directly into the window well of my basement, And from there, my window well Captured all the water that it could before ultimately causing my window to break open and gallons of water poured into my home!

You are Not in good hands with Allstate! It took months and 5-6 adjusters prior to any work starting. Then, they just patched here, there, and we still have leaks. The staff seems seriously incompetent and the company will do anything to avoid paying to fix it. We had two very large trees that fell in the house, shifted the entire house. Do yourself a favor and find a better insurance company.

Allstate Homeowners Insurance is extremely unfair in their review of claims. They deny claims that any other insurance company would honor. We have had nothing but bad experience with Allstate with homeowner claims. We will never use them again and don’t recommend anyone to use Allstate insurance for their homeowners insurance policies.

If I could rate Allstate with 0 stars I would definitely do so. My mother has been a customer for 57 years and had minimal claims within those 57 years. She recently received outside electrical damage due to a storm that featured high winds, heavy rains, hail and tornadoes. Allstate was fairly prompt in addressing the claim, however they do everything on the cheap. I had obtained an estimate from a reputable electrician but that wasn't good enough. They sent out another electrician, paid according to his estimate, which was less and contained less repairs. Then when I asked if I could contact this electrician they refused to share his information or provide me with a copy of his estimate. They just sent their pitiful settlement to me and left me to hang out dry.

After being a customer for decades, I can say that my loyalty has not been rewarded. In fact, whenever I file a claim for a loss, which is rare, Allstate makes things worse by treating me as though I were a criminal, leaving me feeling disrespected, disappointed, and failed as a customer. What's the point in having an insurer who never offers negligible assistance, if any, when I've suffered a loss due a storm, for example? This will be my last coverage period with Allstate. If you do not wish to be bamboozled, nickel and dimed, or hoodwinked (i.e. cheated) especially, adding the insult of to injury by a company that seems to be in business to cheat its customers, then DO NOT GIVE ALLSTATE YOUR BUSINESS. STAY AWAY FROM ALLSTATE.

Review of Allstate Claims Adjuster Rudolph **. I had an incredibly frustrating and disappointing experience with Allstate claims adjuster Rudolph **. He was scheduled to call me at 8:00 a.m. I then received a text saying the call would be moved to 8:30 a.m. because he had a meeting. But instead, he called me at 7:45 a.m., earlier than either agreed time. It felt intentional, as if he hoped I would miss the call so he could say he tried.

I’m very disappointed with Allstate. I’ve been with them since 2016, in 2018 a pipe broke & they handled it very well. At that time the roof was inspected and it was fine. Fast forward to 2025, I’m a widow now & this is a man’s world, after several storms with winds of 62mph, quite a few shingles ended in the patio. I called Allstate and asked if someone would come and check the roof, very promptly they sent a young man to check it out. He never went to the attic, in the meantime, I called several roofing companies that came out and checked it out and they all agreed. I had a lot of hail damage and repairs to the shingles was not recommended.

Hello, my name is Glenn. I have had Allstate Homeowners Insurance for a couple of years. I’ve never had a claim in my life. I am 51 years old. I purchased a brand new house in February 2022 and on November 3 of 2024 I had a pipe burst in my home. The water went into my living room and my garage. I was gone all day so it did a significant amount of damage. It got my TV, my garage door opener and all my electronics that were in my garage like Milwaukee Tools. Allstate hired a third-party company to inspect my tools And tell me, "They are no good. Sit them outside out of your way or inside or under your porch, send them anywhere but do not throw them away. We will come back and get them." I sent them outside. They were no good so I could do my work inside my garage as far as replacing all the sheet rock and insulation. I had a witness. They were standing there with me when they said that.

I have VISIBLE damage to my roof and Allstate has been jerking me around for 14 months offering $2000 for repairs that are AGAINST CODE so I can't find a contractor. They are hoping they can wear me down and I will walk away. This has been a nightmare and we filed with the State Insurance Commissioner. About to go legal.

I had an extremely frustrating and disappointing experience with the Allstate agency Dana Evans in 3087 Leechburg Rd Lower Burrell, PA 15068, specifically with agent **. In July 2024, I requested a quote only and clearly stated that I would discuss it with my partner before making any decisions. However, without my authorization, a policy was set up in my name. I knew immediately that I had never agreed to this policy because it was not even under the correct name or policy structure that I would have chosen. Yet, in October 2024, I received a billing request for $450, which made no sense. When I emailed the agency stating that I did not have a policy with them, my emails were ignored. I then contacted the agent directly, and she assured me she would call back—but never did.

Allstate is the worst insurance company. A storm tore many Shingles off my roof destroyed my plate glass window in my building and tore off some of my siding in July 2024. It's now Feb 2025. All state is dragging their feet. They're making all kinds of ridiculous demands like I pay $2000 for insurance umpire. Because Allstate is trying to screw me. Take your money elsewhere for homeowners insurance or any other kind of insurance. These people well we'll do anything they can to get out of paying you for the damage that's on your home. So far I went almost the whole winner with a damn as rough and they're dragging their feet and not trying to settle the claim.

I filed a claim for hail insurance that was denied for 8 months while my neighbors with the same hail storm damage but different insurance companies had new roofs within weeks of filing their claims. None of my neighbors used Allstate. Finally our full roof replacement claim was approved after 8 months of Allstate continuing to deny/ fight the claim and having to pay a 3rd party to represent us with pictures, meeting with two different adjusters, endless phone calls etc.

Deny deny is the Allstate way.. I don’t think they even look at your claims .. Homeowners dept is a scam.. We pay 4500 a year and can’t get anything covers for years now.. idk why I stay. I’m foolish.. We are finally hiring a great lawyers to help us deal with these crooks.. I’ll keep all posted.

I was answered on a property that my mother owns. Allstate insurance refuse to pay under the homeowners policy when I was injured on her property. Decapitated my fingers. My mother has admitted file and they still refuse to pay. They came up with their excuse in the world not to pay a dollar for medical payments or from pain and suffering or for anything else. Christopher ** writing and review. Also we made a claim on her auto policy full coverage insurance through Allstate and they refuse to pay anything at all saying that there was no medical coverage there but I've still yet to receive denial letters for the homeowners policy or for the auto policy and I've asked for several times. That just shows how crooked and corrupt All state insurance is becoming. If you're doing business here I take your business elsewhere while you have a chance to.

Today is 15 Jan 2025 / Spoke to Agent Alexander R. / I was trying to get the refund for my homeowners policy, because I have moved to another Insurance provider. I was calling Allstate since 21 NOV 2024. Calls were diverted to Philippines, they mentioned that they can go back to 30 days only even I have my new policy effective Aug 28. Instead of 22 OCT, issued the refund affective 04 NOV, As of now I have called more than 10 times and emailed my current policy documents again to "allstatecustomerdocuments@allstate.com" upon their request, always they ask me to wait for 10 days to action however at the end of 10 days I am repeating the same thing. Three times I asked for a supervisor. 1st time I able to speak during December, 2nd time a agent did not give me a supervisor. No reason was given and today I was on hold for a supervisor more than 30 minutes and then no one was available (duration of the call was 57 minutes).

Read all reviews ... mostly negative. They are accurate. My experience (12/2024) for a tiny comprehensive claim ($300. for a rear view mirror) has been a nightmare. Ready to take a payment but causes thousands of dollars lost to wasted efforts. THINK CAREFULLY BEFORE GOING WITH ALLSTATE. YOU ARE NOT "IN GOOD HANDS WITH ALLSTATE" (old t.v. ad).

Allstate insurance is a rip off! You can be with the company for years on good rapport but let you have a bad year and they'll drop you like a bad habit! I was with this company for over 10 years, multiple policies; 1st renters, then homeowners, auto, and life insurance, I purchased a home that was a headache my first year in and I made 2 claims in the first year and they called me and said they're not renewing my policy, too many claims within 5 years... They dropped my auto after 2 accident in non fault. Too many not at fault claims and it doesn't matter. A claim is a claim.

Been with them since November of 2024. Found a roof leak in our garage and called them. They were very nice and quick to send someone out. But after the inspection they called and said we they would not cover damage to our home, Because it normal wear and tear, I’m in a disabled veteran in a wheelchair so how am I to climb up on a house to inspect it. Now I got to pay for all repairs out of pocket. Their low price premium is not worth it. Going back to USAA where they treat people right.

Despite paying a premium for my homeowners insurance policy, I’ve had nothing but issues with Allstate. I opted for a $1,000 deductible, and I’m paying over $4,000 annually for a 1,500-square-foot home. After a pipe burst in my kitchen, Allstate sent a mitigation company, Next Gen, to handle the situation. While the water damage was manageable—certainly not exceeding $20,000 in repairs—it required some extensive work, including the use of large swamp fans and the removal of drywall, cabinets, and baseboards.

Allstate is the most awful insurance you can ever imagine when it comes to property insurance. Their process time of any claim is very long, and they always look for a way to pay towards customer satisfaction. Stay away from Allstate if you can. I would give them zero star if I could.

Homeowner's Insurance - if denied claim, hire a licensed Public Adjuster if you want to save yourself lots of time and effort. It is easy to google/search for Public Adjusters in your area. Allstate WILL and did deny legitimate hail damage claim - slowly and painfully for me. After Public Adjuster appointed as my agent, Allstate still slow but did eventually pay even more than initially requested due to additional damage found by Public Adjuster.

Allstate says let's bundle. Okay, let's bundle. Then they said no. I had them for years. I wanted to get my homeowner's premium down. I called my agent. He said, "I'll call you back" and he never did. I called customer service, got a girl named D. I asked her how can I get premium down? It was 71 a month. She said, "We can raise your deductible to 2500." I said, "Okay" because I had a hot water heater blow out on top and they told me one thing over the phone, told my agent another thing and put something else in my file and none was the truth. It was NOT an ongoing leak.

On October 19th, 2024 I filed a claim with Allstate due to water leakage from my property kitchen ceiling. On October 21st Allstate sent out a mitigation company and because Allstate does not cover plumbing. I had to request plumbing service. After the issue, a leaking pipe behind the vanity in the master bedroom was found by the plumbing service and fixed. The mitigation company ripped out a very large section in the kitchen ceiling and removed the vanity from the master bedroom to complete their service. On October 25th I received a call from the Adjuster stating that they were only going to pay for the mitigation service and I will have to cover the repairs. I was furious, and her reason was because I did not have a property list and the stains in the ceiling were brown.

Reference claim # **, total poor customer service and support. To date the trees that fell on my house and property had not been removed. 1. Tree removal contractor showed up onsite two weeks ago and indicated the trees would be removed within 72 hours. (lie) And a tarp would be applied over the roof. 2. To date (10-22-24) no Allstate claims adjuster has been onsite to adjust damages outside or within the house. No show on two different prior dates!!!!! Both was cancelled for unknown reasons. In summary, I have been getting the run around since 10-29-24. A very disappointed customer!

Allstate is horrible. We had a construction policy while we were building our home. After completion we were issued a regular homeowner’s policy. In the middle of this process my agent quits doing insurance, I am assigned to a new agent. The temp policy is cancelled, and the new policy is issued. 4 months later I received a notice that I owe $68.00 for the cancelled construction policy.

In March 2023 there was an HORRIFIC storm in Fort Worth Tx. Followed by weeks of heavy rainfall. This storm left me with damage to my pool flow system, electronic gate and fence, along with roof damage. I filed my claim. I waited for months to hear from Allstate. It wasn't til February 2024 I reached out to get status. I sent pictures and all necessary info needed. I have gone thru the adjusters. I have experienced Allstate cancelling a payment AFTER I deposit. I reported them to the State insurance agency. They have sent their people to meet with my contractors to come to an agreement on estimate for damages. I finally received payment for roof damages September 2024.

I regret ever getting my home insured by Allstate. You begin to negatively suspect their reliability and trustworthiness when they arbitrarily increase your premium and deductibles, and you try to communicate with them but they nonchalantly ignore your messages. At the end when they manage to send a "curt" message to you, it will only be to threaten you that no charge is changing but will rather increase further!

All-State home insurance is a waste of time and high cost. A storm tore off some of our roof. They want to "patch" it with non matching shingles. We even have a hole in our roof from a tree branch from the storm. Take your money elsewhere. Country Companies is trustworthy. My mom has them and same storm damaged her roof and home. She already received the payout and work is completed. Even the roofing contractors say All-State is difficult to work with on claims. AVOID ALLSTATE INSURANCE.

My claims person doesn't care that I'm a policy holder. She said that I should do more claims. I said I didn't think it was that serious. I couldn't even get anyone to come do the cleanup. She said I need to do it myself. Allstate needs to get better help. I thought I had the best insurance company in the world until I needed them. Know they said they will come when they get time.... Claim was sept 1st. They said they can't come until sept 19th to clean up or even dry the water leak. I will be looking for new service.

Allstate sucks. I had Allstate home owners insurance. I bought a policy but nobody told me it wasn't enough to rebuild my house. 114,000. That's not enough to rebuild a 3 bed 1 bath house. I bought a 2 bed trailer. Thanks for nothing Allstate.

About 8 or 9 months ago, my property got damaged by hailstorm along with everyone else's property in my subdivision in Richmond, kentucky. It affected everyone's roofs, siding, gutters and other personal items on some property's as well. Unfortunately Allstate insurance company claims adjuster Troy ** does not want to cover my siding and gutters. He wants us to fill out a new claim, so that we have to pay an additional $2,500 deductible. On top of the one I have to pay to have the roof redone. He also shorted us on the roof amount by only giving us $9,000 towards getting our roof redone. Unfortunately that is not even enough to cover what the roofing company's prices are to fix it. Every roofing company I talked to wants at least $15,000 and there is some other outside damage as well that may not get replaced.

Chose due to reduce rates home & vehicles, first claim water back up. Still waiting for payment. Last msg June 17th. Said should be approved that week 4 was later nothing! My agent finally stepped in last Thurs in attempt to settle claim. I will cancel policy afterward. Never had such problems before.

Worst insurance ever. It’s been almost 4 months since our neighbor's tree fell on my house. Originally we tried to use a contractor from their preferred network but he ghosted us. After not returning a phone call for a month he finally reached out after we told our adjustor that we want to go with someone else whom is also on their preferred list. 65% of my roof is destroyed but they aren’t going to replace the whole thing. So now I have to not only pay my deductible up front but if I want my shingles to match I have to pay for it.

Have a water seepage problem coming from beneath clothes closet wall. Water Restoration sent two technicians to take photos, do some handheld device tests & that was it. Shortly thereafter, my claim was denied. Did not even have the normal benefit of an actual insurance adjuster come & look themselves. Just automatically denied without further research. I am very unhappy with this. Form your own opinion, but I feel that we were slighted concerning this. More concern/care could have been shown, as we are long term policy holders.

We had a sewer backup. They redefined it as a water backup, so they could change the deductible from $500 to $2000.00 Then they proceeded to tell me the cost was on me, as it fell under the $2000.00 deductible. They closed the claim. I sent them the receipts and the company that cleaned our system from outside our house separate from their people and it was defined a sewer backup! The project cost me over $3,000.00 to get it all fixed with their refusal to pay. Then they came back and said "We didn't say we would not pay" but I never received a dime. There was protestations and posturing on their part, but no intentions of honoring their contracts. I received no money.

They are okay. They may file most claims but they are worst to file a claim. If it is storm related and even if tree is basically lean so close house not covered. Even though wind cause it said wear and tear and maintenance. I will never recommend my worst enemy to this company. You have to do your own pictures and no one looks at it. Do yourself a favor. Go to a different company. They are good in some but ever since app you have take pictures yourself cause Covid even though Covid is gone.

My roof was damaged by hail and high winds. All-State meet with my roofer and both said it had damage over 8k. All-State denied my claim. I have been with them 22 yrs. Same storm damaged my neighbors car when a tree limb feel on it. They paid his claim. Makes no sense. HORRIBLE COMPANY. I NOW have a new home carrier and cheaper rate.

This company is a NIGHTMARE! My house was struck by the storm in Houston with over 100 mph winds and my whole fence was blown away. I was without power. My son had a 103 temperature and my dad has stage 4 cancer and he needs oxygen support. I was told I would get additional housing expenses and I was connected with a housing company for hotels since it was 95 degrees. Later on they said my father and son could survive in the heat and they won’t pay for my expenses.

We have been paying very high premiums for both our home and auto insurance with Allstate. I thought Allstate cared about their customers, but they are only concerned about raising your premiums every time you file a claim. We filed a claim in 2019 for roof damage due to hail, rain and wind. We had 2 roofing companies give their estimates of the damages, Allstate denied the claims stating the roof was in good condition.

The absolute WORST experience I have ever had!! We had a pipe burst behind our bathroom wall and immediately had a plumber come to repair the pipe. The plumber noticed moisture behind the wall and could not replace the pipe until the restoration/abatement process was initiated and the area was cleared to completed the plumbing repairs. I immediately submitted a claim with Allstate. Allstate states that they will cover the damage caused by the leak but not the pipe itself. Fine, no problem. The issue is they haven’t even started the process.

After a burst pipe flooded my basement, we lost several items, including customize, movie chairs, barbershop, materials, religious materials, bar stools And the collection of Memorabilia throughout the years. Despite providing receipts for most of these items, Allstate refused to refund us for our personal property. They stated that they needed to see the items. However, they asked to see them three months into the claim. There was no way that we would be able to hold onto molded wet items in case they wanted to see them. The original adjuster told us to upload receipts, which we did As we no longer had the items. We had to get the governors office in addition to the state legislators office involved for some resolution.

I do not recommend to anyone. It's time these places take accountability for mistakes and carelessness especially when other people's finances are involved. THIS COMPANY IS A NO. I had a house fire and found out later my policy was canceled and they covered themselves with a letter they say they sent by mail. NEVER choose Allstate. You are not in good hands.

If you have a leak in your home, you better find it quickly! It says in the policy that they will cover leaks BUT they look at photos and if "in their opinion" the leak has been going on for some time, they will deny your claim, they will not even pay a partial claim and pay the part of the leak you found quickly. Horrible customer service, even if you have paid for their insurance for over 15 years and NEVER used it!

Filing our roof claim after wind damage was a nightmare. The adjustor initially reported only a handful of damaged shingles. We had to work months and submit multiple damage reports to get a full claim.

Best hope your home doesn't sustain any hail damage because they will claim your home is completely fine. We have two vehicles with hail damage including busted windshields after a baseball sized hail storm, yet Allstate seems to think our roof came out completely fine. It took them almost two full weeks to even have an inspector on site. Meanwhile neighbors all around us are having their roofs replaced while we are getting this kind of response from our insurance company. In our opinion, not only did our roof sustain damage, but you definitely won't be in "good hands" with Allstate. Claim **

I can only hope and pray one day I am sitting in a jury in which AllState is the defendant. They are going to pay dearly. Their customer service is absolutely the worst. Don’t give them a dime, you will be sorry.

I had Allstate as my homeowners insurance for over 15 years. I got frustrated with them after they raised my rates, so I called Progressive Insurance for a quote. I found out I was paying over $1,200/year with Allstate and Progressive quoted me less than $600 for the EXACT SAME coverages!!! I switched and my monthly mortgage payment was lowered by almost $200!!!! AT LEAST CALL AND GET A QUOTE SOMEWHERE ELSE!!!! It saved me HUNDREDS!!!!

I would rate Allstate at 0. They gave my parents the okay to get work done on their house and even wrote up a Binder Letter for our Lender. Then after we accepted everything, then they turned around and told us that we had less than 2 weeks (during Christmas) to find a new insurance company as they changed their mind. Now, my low income parents, are stranded trying to find someone that will help them out. Absolutely disgusting. At this point, they get no support and Allstate Screwed them over!! How rude and disrespectful is that? DO NOT SIGN WITH THEM!!!

DON'T DO IT! The last thing you're in is good hands if you are with Allstate. They try every way they can not to pay your claims. After I filed a claim on my roof, they came up with every excuse they could not to pay. Plus, the adjuster that was assigned to me would not answer my calls nor call me back. I had to ask for another adjuster, that's when she finally contacted me. Then after a month of trying to get my claim approved, they finally agreed after they tell me that my policy had been changed because of the age of my roof. Which meant that they paid only 46% of the repairs and I was responsible for the rest.

So we had a major windstorm blow through our neighborhood, which damaged many roof shingles on our home. We filed a claim with Allstate. Oh my god what a NIGHTMARE!!! 1) They say "The color of the shingles don't need to match" (the shingles on our home are not manufactured anymore), so they sent COMPLETELY different shingles and told us that's all they will do to fix the roof. YIPES! 2) They do not return calls. 3) They are experts at the "run around". They use multiple contractors (you will never see or talk to the same person twice) and double-talk between them to you. 3) This has been going on for MONTHS! Absolutely horrible customer service. Do not use Allstate Homeowners Insurance. They are unethical and will try and cheat you as much as they can. They are liars and cheats.

Had a tornado rip through here and cost me 5k. Allstate would only pay 1100 and I had a 1500 hundred dollar deductible, had an out of state kid take pictures and sent those to another state where they told me they didn't see any reason to replace my shingles, don't trust them.

Allstate switched our home insurance over to another carrier last year so we lost our bundle discount. They removed my name from the policies and only kept my husband's name on it. On top of that, our premium increased almost 50% when they renewed our policy, but they failed to communicate the exponential increase. When we decided to switch due to the price gauging, Joshua and David ** were both difficult and negligent. It took 26 email correspondences, several phone calls, a demand for a refund letter and we still have not resolved our issues with cancelling the policies and obtaining refunds due to us.

Allstate is indifferent to long time customers refusing to admit system errors that phone agents can see with errors in program that create false loops regarding customer payment. Allstate is too big to care about its own errors and insist false entries agents can see are wrong are in fact wrong. BIG COMPANY Indifference. Caution! Allstate doesn't care.

I have hail and wind damage to my roof that's not repairable. Needs to be replaced. They've been out looking at it 3 different times with two different adjusters still dealing with the issue. Probably gonna have to take it to the state insurance board.

This is for the review of my experience. Was a customer of Allstate for 8 years. Never filed a claim. A hail storm came thru and hit my cars and roof. I filed on one Truck, the other is a work truck so no big deal. Allstate covered it fine. (Everyone I have spoken with in this process has been nice, professional, and kind.) Our roof started leaking. Filed a claim. Took them six weeks to come back and offer half of what it will cost to replace my room. (2 roof estimates around $20,000, they offered $9,700 with the possibility, not guaranteed, of $4,700 more.) My deductible is $3,500. Leaving me to pay $6,800 after my deductible.

I submitted a claim for wind damage after a big storm knocked a bunch of shingles off my roof. Had it inspected by their 3rd party inspected “Hanson/Hansen/Hancock something like that” which also agreed there is wind damage. Had a brittle test, pliability test, all failed and they no longer make my 3 tab metric shingle. They suggested cutting up a standard 3 tab shingle which isn’t possible. They also would change adjusters on me ever few weeks so I would have to start the process ALL OVER from scratch with the new adjusted.

Maurice ** provided horrible service when a limb came through our roof and left water damage in the rooms directly below the hole created and several adjacent areas of our home. Initially, Mr. ** enthusiastically recommended that we file a claim directly with Allstate as this clearly would be a covered event. Unfortunately, this is where his support ended! Shortly after this event, he left on an overseas trip and did nothing further to support our claim. This was the “service” provided, after having consistently paid for Allstate homeowner’s insurance for over 30 years, without ever filing a claim. The frustration of dealing with an Allstate agent that clearly did not value customer service, added to the stress of dealing with the damage to our home.

I have a roof claim, every house in my subdivision is damaged and had no problem with insurance claims and I have the most expensive home insurance with extra roof coverage and have had to fight with them, 1st they turn almost every claim down, hoping you go away then 2 more days off work and only want to replace partial and somehow match!!! Come on Allstate, I have missing shingles and water damage. They are the worst company and you will not be in good hands with Scamstate (Allstate).

I have had Allstate insurance for over 25 years but will be changing companies very soon as they have definitely declined over past few years. The prices Allstate seem to think things costs now are totally ridiculous and you’ll never be able to find contractors to do work for the price Allstate wants to pay so you end up having to cover most of costs of repairs yourself as Allstate low balls everything so much and are far off from any estimates you’ll get from contractors and they will go back and forth for months until they wear you down to accept whatever they will give you just so you don’t have to deal with them anymore. I just had storm damage on my house in April 2023, and we are now in August and these crooks still don’t want to pay what the costs of my repairs were.

We have been customers of Allstate for over 15 years now. Our home has been constructed in 1995 and we purchased it in 2005. The roof had several issues for which we have gotten repaired out of pocket. Now the roof is in the worst shape. I have had more than 3 different roofing companies look at my roof and they all suggested a replacement.

I have the only home in my neighborhood that was hit with a storm in April that the insurance company has refused to pay roof replacement. Shingles are no longer made and they are telling the contractor to cut them, contractors are refusing because they say it will not seal properly. The contractors said Allstate and State Farm snake out of all roof claims.

Allstate - You are NOT in good hands. They do NOT deserve the one star required for a review. After paying premiums on multiple homes for 20 years with ZERO claims, they are denying claims for storm damage to roof that caused extensive water damage structurally and to our contents and personal belongings. Homes all over Northern AZ experienced roof damage due to unprecedented snow levels, hail and winds.

March 3, 2023 a storm caused damages to my home, garage, and pool. I contacted my agent and was told by two different people on several occasions I had to have estimates to file my claim. It took me 4 weeks to get the estimates. Almost $8,000.00 in damage. I sent the information to my agent and filed the claim. An adjuster was to come to my house in two weeks, needless to say he was a no show-no call. They tried to put it off for another two weeks and I refused. One week later he appears. Estimate done and the insurance company wants me to accept a little over $4,000.00. My policy is 100% replacement with a $1000.00 deductible. I plan on contacting the better business agency and the Kentucky State insurance board if this is not rectified. Buyer beware. Allstate is not as good as their word.

They will find ways and excuses not to cover your claim. I had a roofer tell me I had hail damage that came by. Guess what, Allstate claims there was no damage whatsoever. Find another insurer. Don’t throw your money away to them. They suck money from their customers and don't pay them out when you need them.

I was trying to work with Thomas Vanidestine Agency, Venice Florida, to assist my 89 year old friend who I have power of attorney for. I requested numerous times over a few mo this for his homeowner's insurance policy to be reviewed without any satisfaction until two weeks ago. Once I felt coverage was adequate I tried to pay his premium in full over the phone and I was disconnected and then recommended to pay online. I attempted this but due to policy renewal of 3/31/23 this system did not work. I tried to explain to numerous representatives within this agency but they did not understand and transferred me to Southern Oaks who transferred me back. Before I could resolve and pay I received a threatening email from the agency manager. With one call to State Farm I received a very helpful and polite agent who immediately understood my need and provided coverage within a day of my call.

Low price provider but absolutely the worst customer service at the local and corporate level. Extremely hard to get anyone to help you with anything so buyer beware if you want to make simple changes to your account, need something or ever file a claim.

In The Marion County Court In And For Marion County Florida, Shawanda ** v Castle Key Insurance Company (Allstate) Case#**...I am forced to represent myself in court while diagnosed with Bipolar, and on **. A prick test revealed that my then 12-year-old daughter was allergic to mold. Mold was found in the AC unit due to a drip pan overflow, in 10/15/15. The claim was denied. While fighting in court, the mold has spread throughout the house. Allstate has won, without me being present in court due to extreme chest pains, and a mental breakdown. Allstate is requesting Taxes, fees, and cost, with the threat of placing a lien on my house. After serving 7 years in the Navy, I built my house through the Veterans program in 1997, and I have been a loyal Allstate customer since then. I am forced to live with this mold. My family is getting sicker. I am not in good hands.

My home flooded. I called Allstate. I've had to do all of the work. My adjustor never really communicated. It was my first time experiencing a loss through a flood. My original adjustor told me the day of that he was retiring right before 6pm. He didn't document well at all about my claim. The young new adjustors that were placed on the claim were terrible to say the least. I was told that he had 40 other claims and that he didn't know when he would get to mine. His supervisor began calling after I had to constantly inquire about the status. I was spoken to as if I caused the flood and they constantly questioned everything that my contractor did although he undercharged me.

We had Allstate insurance on our home and cars for more than 22 years. We had never filed a claim, ever. They told us we had to trim a tree and replace 4 tiles on our roof or they were going to cancel our policy. We trimmed the tree and replaced one part of our roof. We hadn't made it to fix the tiles yet and they canceled our policy. They canceled us after 22 years, never having filed a claim, for 4 tiles. Now we have State Farm, the same coverage, lower cost. Use your imagination on what we think about Allstate now. - F. *8. Northern Kentucky.

My first house claim, a leak caused damages about $ 15,000 dollars worth in a bedroom and a bathroom in my house. Very unfortunate and unexpected event for anyone to suffer but the most ironic deplorable thing is not to get the economic support of ALLSTATE, my claim was denied as soon as I filed in. They did not care not either took the time to evaluate or consider it, even though I have been AN ALLSTATE LOYAL CUSTOMER FOR MORE THAN 20 YEARS. ALLSTATE has more than one face, ONE OF GOOD HANDS TO COLLECT OUR PREMIUMS THE OTHER, DEVILS HANDS TO DISMISSED AND DENY YOUR CLAIMS. That is the job of their well trained claim department to deny any valid claim by using one or two of their infinite list of options to AVOID HONORING OUR CLAIMS.

I could have given 5 stars to Allstate if not because of these three reasons: First, premiums keep going up. Second, it takes time to get approved on your claim. I have to refile a claim before they approved it. 3rd, the damages on my first filing were not included in the payments that I received because they're saying that it was approved on the first one. It's just that it did not meet the deductible. Tricky! But the good thing about them is they are all nice people. Especially the group of people who were assigned to my case on the second time filing. They made sure to do a good job of reviewing my complaint. Shout out to Mr. John ** who took care of everything!

Rated 1 out of 5 stars In Good Hands with Allstate: NOT!!! We had Allstate coverage for our home, vacation home and autos. Premiums are high and go up substantially every year without any claims or violations. Then we had a rock hit our car windshield and had to pay completely out of pocket. Not covered. Next a hailstorm ravaged our neighborhood and all of our neighbors got new roofs. The roofer said "If you had any company but Allstate, you would get a roof. They are more interested in protecting their shareholders than their policyholders." So we cancelled all our policies and were hit with a surcharge on the auto policy which we had already paid in full. 3 strikes and you are out, Allstate. Agents are lovely as long as they are soliciting/collecting your money, but if you should ever need to file a claim, you will be sorely disappointed.

I as consumer have not had a very good experience with Allstate. I was with Statefarm for about 5 years I switched due to my rates going up every year. So far Allstate has shown very bad Customer service. My whole policy was done wrong they had denied my claim for repairs due to them wanting me to keep spending thousands of dollars for me to repair over and over my roof. I don't know what I need to do so I can get some help.

I have had a very negative experience dealing with Allstate from their customer service, communication, and the fact that they denied a claim based off a standard that was impossible for me to satisfy. They literally had me send them a weather report to prove that there was a natural disaster. They never sent an inspector yet denied my claim based off an employee's conjecture about the state of the building that I live in. I'm not sure how some random guy was able to tell me about the state of caulking around my window and the building façade over the phone without making any effort to visit or inspect. Their employees are clearly trained to find any made-up loophole and make broad assumptions about the cause of damage without actually doing any work to make an inspection. Very disappointing experience, they essentially cover NOTHING because they will make assumptions that make it possible for them to deny your claim.

My home burned down the last day in July. Leaving my family of 7 displaced. My insurance is trying to withhold the money in my policy to replace possessions. They offered an insulting amount and if I want what’s in my policy I basically have to earn it. So on top of the stress of losing my home and most of our things. I now have to find time to sit at a computer and itemize everything we owned. Which is difficult when both of us work full time and have 3 littles to care for and my elderly mother also lives with us. Long answer but it is my life right now. By the way my insurance is Allstate and it isn’t my local branch handling it. It is 3rd party assessor they hire.

Let me start by saying Allstate is popular but not necessarily good. I filed a claim about hail storm damage to my roof last year. Allstate denied my claim. Allstate claims that the damage was not hail stone damage. And so I left it at that. This year 2022 I put my house in the market and the buyer’s inspection agent also reported hailstone damage to the roof. I refiled my claim again and Allstate once again denied my claim. I uploaded pictures of the hail damage as approve of hail damage and Allstate still denied my claim. They give me no justifiable reason to deny my claim because there was none. This denial was based on greed on the part of Allstate.

I have been insured with Allstate since 1994, this will be my first claim. Due to a major wind and Hail storm. I have quite a bit of damage, roof, siding, broken windows, damage to gutters, spouting, etc... The amount they want to settle for doesn't even cover the cost of the roof, which they told me would be completely covered. They do not want to replace all of my siding, they want to "blend" and "Patch". It takes several days to get a return phone call. I do have a really good contractor helping me. Allstate is ignoring Ohio codes that apply to my situation, which I believe is not legal.

I had hail damage to one side of my house. The color of my siding is discontinued and there is no reasonable match. They have repeatedly refused to side the whole house. I have filed a complaint with the department of insurance in Ohio.

Recently, July 2022, I had a pipe burst (spigot). I turned the water on to water the grass and the pipe burst. I found out Allstate do not, repeat, do not cover this mishaps. Allstate will only cover pipes seasonally. What that means is if your pipe freeze & burst during the winter, they might, perhaps, possibly cover the all the damages. By the way, when claims are submitted, they will low ball you and advise you to go with another company for less. Make one of the biggest decisions of your life. Select another company. If my review don't sway you, read all the unethical things Allstate has been guilty of (even the CEO admitted wrongdoing).

My roof was damaged and caused water to leak in my bedroom. I began a claim on December 1, 2021. Allstate initially would only pay for like 6 shingles. After months and months of my contractor sending in the details, Allstate denying it and saying they need to send their contractor in which led to their contractor stating it was unrepairable. Allstate then said we have to submit a video. My contractor submitted a video and they said it was too long and wouldn't accept it. Then he submitted a shorter one but they couldn't find it. Again, he submitted it and they said they couldn't find it again.

UPDATED 09/05/2022: On April 26, 2022, we had a hail storm at night that damaged the property and a vehicle, the next day the claim was filed with Allstate and this company sent its inspectors to assess the damage on four occasions, and on both occasions, Allstate argued that They would not cover the expenses incurred in the entire argument that there was no evidence of hail damage both on the roof and on one of the windows that was broken by the impact of the hail, all this after four months, so we made the decision to hire an appraiser to pursue an appraisal claim in which Allstate ultimately had to cover all expenses. It is not fair that this company promotes itself by announcing that you are in good hands when the only thing that happens is that you are in the worst hands and have to resort to unexpected expenses and have to continue paying an insurance policy to receive a lousy service from Allstate managers.

We had two hail storms pass through our area in two weeks leaving homes. Cars and property damaged. Allstate sent a third party paid by them to take photos while other insurance co sent adjusters to survey the damages in our neighborhood. Allstate deemed the photos inconclusive and refused any payment on my behalf. This is a third-rate insurance company. Stay away!!!! Their ratings are dropping every year for this reason.

Would never recommend anyone to use Allstate. My experience has involved multiple phone calls, absurdly long wait times, and I have consistently been told one thing while the company representatives did another. Please tell your family and friends to go elsewhere.

I would give Allstate zero stars if I could. I have had Allstate Insurance since 2008. Home and Auto. Several years ago a storm damaged my roof and water leaked in and damaged the ceiling. Allstate Claims Adjuster stated there was nothing wrong with my roof. Had to pay out of pocket. In 2022 an ice storm that damaged my roof. I did some research and found out Allstate pays Hancock as a third party to do inspections to deny claims. Hancock has less than a 2 star rating with BBB. I requested an alternative to Hancock and was denied. Hancock stated there was no damage to my roof and my claim was denied. I would advise you to find a better insurance company if there is such a thing. You are NOT in good hands with Allstate.

My wife and I decide a change of scenery and moving to great state of Washington. We buy a nice house with 8 acres outside of Arlington in late July. The house was built and lived in by a nice couple for the last 20 years, the house is fully ready to move in, turn key. Fast forward 4 months, my company is releasing a new product and it's all hands on deck so we have not moved in yet. We have gone down to the house twice and our cousin is checking up on the property but in the week before Thanksgiving, thieves hit our place. They were likely construction savvy, because they cut out and stole materials like our furnace, water heater, kitchen cabinets and sinks, doors, garage doors, leaving our place gutted. The electrical, plumbing, water tanks, furnace were all cut and needed professionals to reconnect it, they didn't just disconnect these services, they cut it.

We had issues with Allstate not paying to have my son's car fixed after a car accident and terminated that policy but we kept the homeowners policy on the rental units only. Terminated the resistance insurance when we terminated the auto insurance. Now to my point We had a storm and blew away but 100 shingles from the roof. Now they don't want to pay to have that repaired properly. They want to replace the shingles with a different colors which I'm not agreeing to. Most likely I'll end up getting a lawyer to go after them.

All-State canceled our policy without our knowledge. They added over $700 to our policy without advising us. They didn't let us know our proof of prior insurance wasn't accepted. They are sneaky and dishonest.

I have had my homeowner insurance with Allstate for over 10 years. During hurricane IDA, my apartment had some water damage which affected the wall paint and wood floor. I filed a claims with Allstate and without even visiting the property to inspect the damage, I got a call from one of their representative that my claims was rejected as the policy doesn't cover water damage. My insurance premium have been increasing every year over the past 10 years, and now when I file a claim to cover the damages in my home, they can reject my claims. What is the purpose of having a homeowner insurance if it doesn't cover any this type of damage. I am cancelling all my insurance Allstate. I strongly recommend anyone reading this review to find another insurance company.

I think Allstate has some illegal practices. We had a tornado hit our property, FEMA was brought in and paid the insurance companies for the people's claims. Allstate made us pay a double deductible claiming they had to break the damage into two parts, wind then lightning. Two very large trees were twisted, split wide open all the way to the ground and hanging over the house. Shingles were ripped off the roof and siding, soffit, etc. were torn from the house and the garage. Allstate paid a fraction, ($500), of what it cost to remove the trees and repair all of the damage. I attempted to contact Allstate but they didn't wish to hear anything we had to say. The woman kept calling me "sweetie", very disrespectful.

My Dishwasher leaked underneath causing a water damage to my Floors. Allstate denied the claim. They have stopped responding and completely shut me off. I was paying $2200 per year and was thinking I had the best insurance But surprisingly this company has grown so big and has so many clauses that you will get stuck. Be super careful and go somewhere else.

Hope we never have to put a claim in. Tho, we pay the extra fee to have total replacement. I can see if something happens, it would be very costly to replace today your home. Due to price of lumber and will we see rate hike coming? This would apply to all insurance companies.

I have had Allstate for my Homeowners Insurance for years and stayed with them because they have always keep my premium at a reasonable cost with the best coverage. When I have needed to submit a claim Allstate agents were there and things were settled very fast and I was reimbursed for property lost or damaged in situations that had happened. Allstate is great and keeps up with the times, and they DO pay out claims fairly and promptly with no big hassle or paperwork to deal with. Allstate also gives many different discounts on your premiums if you qualify. You just need to check it out. I highly recommend Allstate for any Homeowner.

I was previously insured with another major insurance for over 15 years. When I wanted to purchase homeowners insurance I was quite disappointed that as a loyal customer they would not offer me a better rate than AllState. I was impressed and thankful that the AllState agent worked hard to offer me a good discount and bundling my package.

Easy to pay through automatic deduction. I never had a claim, but it's a solid company. My rep is super friendly, and she gets me answers very quickly. I have been with them for many years. Their rates are very competitive.

I am pleased with the Homeowners/Renters policy I have with Allstate. One of the things I like most about Allstate is my agent and his team. I appreciate the personalize services they offer to ensure I have the right amount of coverage for my personal effects and property. Another feature, I enjoy are the reward points I earn each month, which I can use to make purchases, donate to charity or to enter cool monthly sweepstakes for a chance to win exclusive prizes from top name merchants, like Apple or gift cards from Walmart worth $500. Further, I appreciate the helpful tips featured on Allstate’s website, plus the cool offers for goods and services offered from other vendors and sponsors affiliated with Allstate. Lastly, I value having a top-rated insurance policy with a A-one company, like Allstate that offers low monthly payment rates, which fits my lifestyle and budget.

Allstate may be a big and well known insurance company but they suck when it comes to customer service and loyalty. I was with them for 15 years...continuing to raise the policy amount for no reason. I do not recommend this insurance company. Shop around!

I've been with Allstate Insurance for over 20 years and when I purchase my homes, I have them insured through Allstate. I just moved from Atlanta to Kansas City and upon buying my new home - I had to get quotes from other insurance companies, but upon seeing the value of my policy with Allstate, it was no comparison. Their prices are barely above any others price-wise and with having the multi-policy discount, I'm saving that amount anyhow. Most importantly is the actual coverage and when I've had claims, it's been an easy process. In fact, last time I had a roofing incident with trees, they came out immediately without an appointment and were checking everything out, taking photos, and asking if my Family was okay.

Allstate has helped so much for my family & me. When our parents passed away and we decided to keep and move into their home, they went over the coverage that our parents had to see if any changes needed to be made. They were never pushy or forceful, they listened to our concerns, type of coverage we felt comfortable with and helped us update our coverage.

Allstate has been very helpful, courteous and listens to you if you have a concern. Every time I have talked with Jeremy ** or his staff they answer my questions honestly, provide me ways to save money which I really appreciate because I’m on a fixed income.

Allstate is a national company with the assets to cover major losses. I like the fact that they put so much emphasis on locally owned offices. Their rates are excellent when compared to other national companies, but it is important to check the coverage details so as to get an apples to apples rate comparison, Allstate is not terribly good in virtual communication. Their web site is not user friendly and tends to tilt toward helping the agency more than the consumer. They are responsive once you can connect with a live person to speak with. They handled claims quickly and without a lot of argument.

I filed a claim after water damage to my house in Texas during the winter storm in February 2021. The claims department only paid me $50,000.00 out of an estimated damage around $93,000.00. They are sweet talkers but very dishonest and cynical. I heard a lot of complaints in my neighborhood about ALLSTATE.

I am speechless as to how outdated Allstate's inside adjusters operate. I have been dealing with one of their adjusters, a nice lady named Kristen (I think in Tennessee office, see below). Kristen ** Allstate Vehicle and Property Insurance Company. Phone: (800) 326-0950 x**. Fax: (877) 292-9527. claims@claims.allstate.com.

I switched my homeowners ins to Allstate in Jan 2020 because of the rate 1330.00 annually. This year it jumped over $650 to over $1950 annually. I almost feel like it was a bait and switch kind of deal. That is well over a 50% annual premium increase. BEWARE....

Allstate is the worst homeowners insurer. Hail damaged 25% of the homes in our neighborhood, and only Allstate won't fix it. A roofer, who replaced three others on my street, documented hail damage at 22K. Allstate says 7K. Rude adjuster— bad service. Allstate is a black hole.

We were purchasing a new home and decided to go with Allstate, Big Mistake. They tried doing exterior inspection while previous homeowners were still living there. I paid for years worth of insurance when closing on our home end of November. Come to find out in January they cancelled our policy in December. Did not call, text, email or paper mail any notices. When I finally called to find out why, no one had an answer. For 3 days I had to call them, wait on hold for a min of 30min, BACK after they told me they would look into it and reach back out. NEVER did I get any callback from anyone at Allstate. They say they mailed a refund check to the house we hadn't moved into yet. Never did get an answer to why we were cancelled.

Updated on 04/04/2021: Update: Sunil Jain cancelled all of my insurance policies on the very last day of my home owners coverage, stating that he did not need to do business with the likes of me. To be clear, I've had a good relationship with Allstate for over 30 years. The people I dealt with for the claim on my deck were what I had become accustomed to with Allstate. They were professional, courteous and competent. Exactly the opposite of what I encountered with the Sunil Jain agency. This has been my worst insurance experience ever. What an embarrassment for Allstate and insurance in general. These are not the kind of people you would want to depend on when you need competency and honesty in an emergency.

We have AllState insurance for our home and autos. Our homeowners insurance was to reimburse us for damage caused as a direct result of the horrible snow and ice storm we experienced 3 YEARS AGO, and we are still waiting for our lost food (our power was out for literally 2 weeks) and our electrical box reimbursements. The electrical box was severely damaged as 3 huge trees in our yard literally ripped the power lines and electrical box off of the side of our house. Ever since the estimator (extremely nice gentleman) left our house the week of the storm, we have not been helped since.

Horrible company. We’ve been Allstate home and vehicle customers for 20 years. They would not cover the roof damaged by strong storm winds. I spoke to the Allstate roof inspector and multiple roofing company inspectors and they all stated that there is visible serious wind damage to the roof. Their adjusters are very unprofessional as well.

Allstate claim # **. My father has had Allstate insurance for over 30 years. On August 18, 2020 a pipe in the bathroom broke and flooded the house. Allstate sent a company out to start the drying process. I hired a plumber and paid $11,000 to have all the plumbing pipe fixtures replaced and have 2 new toilets installed in the upstairs bathrooms.

Allstate is the absolute worst insurance to have. They are not covering damages to my home that their insured negligence caused. The agent Cathy ** is awful. Does not return call, emails and when she does she’s rude. I would shop around before going with them. They will not cover your damages properly, they are thief’s and speak to you like you are ignorant. BEWARE!!!! DO NOT use Allstate, run as fast as you can. They are a joke that steals your money not properly covering you. Beware.

I was looking for a home insurance and from all of the options that I considered AllState was the one with the best rate for my budget. I developed great relationship with my agent and he is always available to answer any questions that I might have. Few months ago there was a storm that affects my home. The roof was very damaged and the water infiltrated thru it. The ceiling boards dropped and water was coming inside the garage. I called Allstate. That was on a Friday, by Sunday I had the inspector doing the assessment. Everything was very quick and I knew from there how to proceed.

Our family has been with Allstate for decades, with multiple properties insured through them. However, they lost all of our business when we filed one single claim -- for water damage inside a wall -- and they found a way to weasel out of giving us any help toward repairs. I knew I was in trouble when we had the contractor in to look at the problem and he said, "This will definitely be covered by homeowners insurance -- unless you have Allstate, they will fight to avoid paying you anything." He was right. The agent even implied that we were negligent homeowners for not discovering the problem -- which was hidden behind a wall -- sooner. Not only that, but an Allstate rep discussed our policy at length, revealing many details of our contract, with someone WITHOUT KNOWING WHO IT WAS OR HOW THEY WERE RELATED TO US. Suffice it to say, your personal information is NOT safe with Allstate.

I purchased home insurance with this company some years ago. I felt the price was high, but I accepted it. Anyway I called them when I realized they had my birthday wrong, and they had me 30 years older than I am. A week later I get a letter saying my insurance is being canceled because I have a pool in my backyard. I argued with them because I don't have a backyard! Come to find out they're talking about the little pink kids' pool on the side of my house! So they canceled me! Then billed me for the month they canceled me!

Insurance companies are out to make money, no matter what company it is. They penalize you if you use it. I think insurance companies are the biggest rip off ever. If they were really for the person insured, you would not get penalized for using something that you are paying for out of your pocket. I really think insurance companies that cover home, auto and medical should be looked into.

I am completely satisfied & disappointed with Allstate Insurance Company, My entire home was reconstructed & I had another carrier for homeowners Insurance, I decided to put all my Insurance in one Allstate, They sent out their 4 point inspection person, whom I paid to do it & the next day I was dropped after a total reconstruction B/c Allstate stated my central Air conditioner system was too old, It works perfectly fine, they told me In order to be Insured after the fact I would have to replace my air, this is unacceptable & ridiculous, then they stated if I wanted their help to find a different carrier I need to pay Allstate, not happening, totally unprofessional & definitely not consumer oriented, Beware of Allstate Insurance.

I had Allstate and they were very good in price then the next year they raise the price $200 extra for no reason, called them to ask them why, they said everything is raised and we have to raise our premium, I shop around and found Travelers much cheaper.

I'm glad to remain a customer of Allstate for the last decade or longer. I've also enjoyed their rewards programs for various reasons. I've got properties in all locations and have lived in some so I'm writing from experience in states along the east coast.

Allstate gives me enough information. I don't need to be calling them, I have been very happy since I went with them. Best prices in comparison with other insurance companies. Many companies have call me trying to change but I would rather stick one that I feel comfortable with.

Insurance is as much about the agent. Our Allstate agent is great. Helpful, easy to reach, friendly. We have been lucky and only had to use our home insurance once. There were no problems and the damage was quickly taken care of. I would recommend Allstate based on our experience.

After shopping around with other companies, I chose Allstate to provide my home and auto coverage. They were close and helpful. We went over all of the options and compared policies side by side. I was assured I had the best policy after we were through.

Allstate is good! Their response to claim is very good. But they are more expensive than other insurance company. If they could lower their premium, it will be great. Hope that they will lower it for the benefit of their customers and their business.

Easy to contact our agent to make changes or add to the policy for renovations. We have never had a claim so it's difficult to gauge how well this policy will pay out once we actually have a claim. But Allstate is rated A+.

Allstate is one of the best homeowners insurance you'll find on the market. Standard home insurance policies from Allstate include coverage for a dwelling and attached fixtures such as a garage. Standard policies also provide protection against damage from fire, smoke, theft, vandalism and weather including hail, wind and lightning.

My experience is similar to most of the reviews that I read. This company is only interested in enriching their stockholders and CEO. When I think of all the money I have given them... Allstate lies and cheats.

I was very disappointed when I found out that Allstate added a Roof Surface Replacement Clause to my policy. They claimed it was standard and based on age of home, however NONE of my neighbors, who use other insurance companies, added this to their policies. It was a new subdivision when we moved in, so the they are the same age. In addition, in speaking to roofing companies servicing the area, None of them want to work with Allstate. I would not recommend this company. They are greedy, lack integrity and honor.

After spending 14yrs with Allstate Homeowners insurance, even when they raised my rates over the years I stick with them. Went through two major hurricanes. The only claims they did for me is to replace the shingles on my roof that was caused from a natural disaster. In 2019 I filed another claim for damage to my floor that was caused by a broken water line under my kitchen sink. The damaged was to a room measure 15×18. In December 2019 I received a letter from Allstate that they won't be renewing my homeowner insurance for 2020 because of the safety of my house.

Do not get insurance through these lying thief’s. Mike ** is a lying little man syndrome "adjuster". If he ever comes to a customer of mine's residence he will be sent away. He wants to personal call me an idiot after waiting 3 hours. He cherry picked the square if you wanna call it that. He took 8 sq out of then 100 because I found 5 hits in the area. Oh and apparently he believes you need cougar paws on maybe and this is giving him a lil, 3-12 slop. You cheated these excellent people out of a protected home.

Not that it matters to anyone at Allstate, after 20 years, we are leaving as customers. Here are the reasons why:

Its so wrong that these insurance companies raise their rates exponentially for no good reason. It started at $500 and was $1,500 within 5 years. They do it because they know most people don't really pay attention to it when it's in escrow. So to avoid it you basically need to switch companies every 3-5 years. Aggravation.

I have had an ongoing problem with Allstate concerning my roof for the last FOUR YEARS! I incurred wind damage from severe thunderstorms on 2 separate occasions which ripped off shingles from my roof. After submitting my claim it would take Allstate 2-3 weeks for them to come out to investigate. I've had over 100 shingles damaged yet Allstate only wanted to piece my roof together instead of replacing it. They have gone as far to send out their INVESTIGATORS, not their claim adjusters to question me. Just recently we encountered another serious thunderstorm which produced high winds and hail and I submitted another claim for my roof. I waited THREE weeks for them to come out and in the end Allstate sent me a letter stating I was submitting a claim for damages that took place TWO YEARS ago!! Allstate is horrible!! They DELAY, DENY, DEFEND!! RUN DO NOT WALK AWAY FROM THIS COMPANY!!!!

My homeowners insurance again went up this year. My car insurance is paid and most likely going up as usual with no claims sitting in the garage hardly driving I believe with everything going on Allstate is profiting and taking everyone for granted and taking advantage with no remorse to the average hard working Americans.

Strong winds followed by ice and snow damaged my roof. Due to the storm damage in my area, it took 3 weeks for the adjuster to come out. Since the roof was covered with snow and ice, the adjuster did a visual from the ground. Somehow he came up with a repair amount 1/10 of the actual cost and refused to come back to review the damage after the snow melted. Corporate in Texas refused to make any adjustments. After 30 years with Allstate I cancelled my multiple policies. They are nothing but thieves.

Storm and wind damage. We switched our autos and home from State Farm because our friend Referred Allstate, after one month our auto insurance kept increasing and our home. Then we had a roof damaged and a contractor and us agreed Allstate is a very hard company to deal with or get a solution agreeable with us. Delay after delay as our roof sat with a tarp on it. Then was ordered to send a shingle back to Allstate claims for them to send to ITEL and a week later results came back but it wasn’t even our shingle or color or brand, a nightmare and not worth the fuss. A huge mistake and we are not in good hands with Allstate.

I left my long-term insurance company for Allstate. Big mistake! They’re great at making sure you pay your bill however, when it comes to filing a homeowners claim it is a nightmare. They sent out a third-party adjuster because they don’t have adjusters in Washington state. They didn’t like what the third-party adjuster that they sent out had to say because he indicated my roof had wind damage in multiple areas. It took over a month while my roof was leaking for them to finally agree to cover my roof which had lifted shingles and shingles that have been blown off from wind storms. My contractor noticed that there were more OSB boards that had damage from the wind which would end up rotting away in time.

House roof was leaking due to hail damage per certified roofer of over 35 years experience. Allstate denied claim on roof saying there was no hail damage and yet they paid us $1,000 for hail damage on the awnings. Then, they increased our rates. We cancelled their coverage on March 11. They deducted almost $1,000 premiums out of my checking account w/o me knowing it until later. They would have bounced my account if the funds were not there. They are refusing to refund us from the March 11th cancellation date to the paid up date of May 8th as they said it was a seasonal policy. The cancellation policy on the boat documents indicates there should be a refund. I’m calling the BBB.

My parents had Allstate since the 1960's and of course I have had Allstate for the last 25 years for at least 1 Policy or another. Our home was built in 1997. First I reported it as a leaking hot water heater and was told it was a leaking roof.. We had a family member sick for about 7 months. We were in and out staying away from home days and weeks at a time. At a very busy, stressful time in our lives. Family member passed away and we returned to our normal lives. We noticed a few bulges in the floor in our bedroom and laundry room.

Got talked into switching my insurance, said they could get it lower, 2 months later I find out only my husband is on it not me, and get this, it wasn't EVEN cheaper. I am infuriated at these people and the agent even told me there wasn't an office here in Hot Springs and yes there is, I cannot believe the audacity of this guy who said he misunderstood me... Right, we only talked about 15 times on the phone before I ended up letting myself be talked into switching... unbelievable.

Allstate Home Insurance is the worst, I had wind damage, which caused leaks to the cedar shake roof in 1 bedroom, attic and garage. They did not offer a tarp for further rain damage. Had a 3rd party come out to inspect. Did not take any pics of the damage that was in the claim. I asked for reinspection and that was ignored. I’ve been given the run around for a month saying I will get a different more seasoned adjuster to look at damage and it was the same one. They just found all excuses not to pay my claim for the repair. They knew a huge wind storm affected the area. They gave out an estimate to give to a roofing contractor so that I could pay out of pocket.

Our home is 16 years old two story. We are having problems with leaking from the ceiling in several spots. We decided that after having this problem before it would be best to just replace the defective shingles. We found out that there was a lawsuit on the product, they were defective, pebbles falling off, and the shingles were contracting (meaning they were drawing up) and they are now discontinued. They can't be matched. An adjuster came, named Chad ** and stated there were only two shingles missing. We had this problem once before and filed a claim, the second time we didn't file a claim and fixed it on our own because we didn't want to make repeated claims. Now we are making a claim for the same problem and Allstate act like it's nothing.

My pipe broke and called to put in a claim on my homeowners. They sent Service Master to inspect not an Allstate inspector. Your guy looks at one board that was dry rotted and tells allstate the pipe broke years ago. Tells me no charge but I got a bill after he had me sign and then he sign and put an amount in. Allstate apologized after I complained. Said they would sent an allstate inspector out again. Sent another company. This guy said it was current. Allstate calls again, said it's now covered and were sending someone out to do cleanup. Today I get a call and said a manager looked at it and it's not cover. I been living with a hole in the floor with no bathroom for over a month. Call corporate and now they're sending someone again. I said I getting it fixed. Can't wait. Been with Allstate. First time you put a claim in and they deny it. Pull all my policy out of Allstate. You should too.

A pipe burst in my home and caused a flood. I was treated like crap from the beginning. I was assigned two incompetent adjusters. One was an outside adjuster & one inside from the Midwest (Kevin ** & a guy name Pat). They hired a cleaning crew that did more damage to my home then it was. Long story short my claim was denied stating I didn’t have my heat high enough. AllState need to kill the commercial stating you’re in good hands because YOURE NOT!

My roof was recently damaged by hail and wind. I filed a claim on Jan. 17, 2020. It took them until Jan. 28 to an adjuster come to my house. The inspector met with my contractor and reviewed the roof, both interior and exterior. Once the inspector was off the roof, she got the Allstate Adjuster, Chuck **, on the phone and began a 5 minute conversation flirting. Finally she put me on the phone with him. His 20 second response was he will call me back that evening with an estimate. The Inspector hung up the phone and told me, in front of my contractor I have a lot of hail damage. She then said she was off the rest of the day and would up load the pictures. At 5:00 PM Chuck called back to tell me he had not received anything from inspector and would call me the next day.

Allstate Home Insurance is the worst, I had wind damage, hail damage leaking in 2 bedroom, attic and garage. They just found all excuses not paying my claim for the repair. With help of adjusters, we could not get the claim paid. They gave out small amount which was a joke. I been a customer for 17 years, with 5 autos insure by them, business and personal, I am changing all my autos, and home ins asap. I regret trusting them for almost 20 years, what a shame of company.

In September 2019 we filed a claim, our first, with Allstate Insurance over a damaged roof that needed replacing. Shingles were literally falling off into one of the valleys of the pitched roof exposing felt paper and nail heads. Upon the arrival of the first Allstate claims analyst who brought with him a roof walker (one who actually walks the roof, documents damage, takes pictures etc.) and then shares with the Allstate analyst, who never steps foot on the roof, his findings, we were told there was no claim here and the claim was denied.

Allstate Home Insurance is worst compare with others. I had wind damage last year. They just found all excuses not paying our claim for the repair. With with help of adjusters, we could not get the claim paid. They gave out small amount which was a joke. At end, we dropped Allstate and switched another insurance. This year, we had storm and we got the claim approved no problem. Drop the Allstate, all they spend is on advertisement.

Biggest mistake was switching from Farmers to Allstate. After having a large amount of my personal belonging taken from my garage my mom told me to file a claim. That is what homeowner insurance is fit so I filed the claim next day. Follow to up with adjuster where I am told it would only to a few days to be handled. Well that was almost a month ago and I’m still waiting. First they were waiting on police report where in the beginning I was just to file it but it they did not need it to pay the claim. Now they couldn’t go any further until they had a copy of the report so I got them that. Now they got to verify something else. This is the worse I have ever been treated or felt like they thought I was lying or something. Who knows if I will ever get paid out on claim.

I am just like the other folks here that have sent in reviews on Allstate Homeowners Insurance. It's the same story - over 20 years with the company and roof damage. Allstate will only do the absolute minimum to satisfy the bottom line of the policy (they have done this twice now). My entire neighborhood's roofs have been replaced after a major damaging hail storm (100+ homes). I was the ONLY one that was told to go buy a pallet of shingles and get someone to effect repairs as the adjuster's "quotes" kept coming in at around $985.00 (I have a $1000.00 deductible).

I was enticed to leave State Farm for All-state for my homeowner's insurance when I inherited my mother's house after her passing. The only reason I left was over the cheaper price of the auto. The house was a little more but after not even two months Without even notice, I get canceled. I only found out because I just happen to look my account page. Once I called them they said on the letter in the mail but the policy cancels in 2 weeks so I asked the reason. Canceled over a few damage section of siding. One part of a single missing some minor thing that could be repaired in a day.

Was talked up a storm during signing up, but then once they got to look at my house and discovered some very minor things, they threatened to cancel my policy right from the get-go. After my initial panic haven't left my prior insurance company, I didn't give Allstate the chance to screw me over. I dropped them before they could drop me. Goodbye for Life, Allstate. You're a horrible company with horrible representatives, and you treat your customers horribly too. Go suck an egg. In fact, make it a dozen.

I was with Allstate for 30 years. I was always in good standing and filed only a few small claims over that time period. We were in need of a roof replacement due to wind and hail damage. Allstate would only approve replacement of the shingles. The shingles were discontinued, making it impossible to get the same shingles. They wanted us to have the contractor cut the available shingles down to size and use them to repair our roof. Since we needed over 45 shingles replaced, that would leave our roof looking like patchwork and inconsistent in the ability to protect our home. It was a poor solution to the problem.

A homeowners policy was cancelled because they claimed leaves were in my gutter, in October leaves do fall however I had a company clean my gutters and do gutter guards, So they cancelled. Not good for consumers.

My estranged wife broke into my home and caused damage when she knew I wouldnt be home for quite some time. She then was allowed to file a claim for the damage caused and was also allowed to change all of my info to hers, email, phone number etc. She then ordered another card and Allstate paid the claim to the fraudulent account in my name. All of this was allowed to happen although I specifically had NO 3RD PARTY AUTHORIZATION on my account. They then informed me that the claim was paid knowing it wasnt sent to me. My home is still damaged and this claim was paid to someone they know to be running a scam in July 2019. I was told that Allstate by Allstate of course paid the claim so they are in the clear. They paid the claim without authorization and refuse to make it right for their consumers. They made a critical mistake and I have had to pay for it.. Not pleased to say the least.

Had home inspection & before I could have repairs done Allstate sent letter of cancellation to my mortgage Co. Had an appraiser inspect and things Allstate came up were not mentioned in his report for a refinance of home. Allstate's inspector report needed Repairs to be done to garage but they missed most important issue that gutters need to be replaced. I DO Not have a garage as CV they Allstate stated! I called agent and got nothing but runaround for another inspection to rectify his report. I wanted to cancel Allstate BEFORE THEIR DATE OF CANCELLATION because I got insurance with another Co. Got a runaround on canceling. Agent's response was it would take time. Only a phone call would rectify the cancellation. My new insurance Co. Had to step in because Allstate COULD CARE LESS THAT THIS WOULD GO AGAINST MY CREDIT. Stay away from this Co.

The Kimberly Zepeda Allstate Agency is a Dishonest insurance Company. I have been getting bills from a collection agency for insurance that was supposed to be paid by Mr.Cooper mortgage company. The Mortgage company failed to pay Allstate for the last month or so before I sold the house. So the Kimberly Zepeda Agency started sending me bills and then turned me over to a collection agency.

I had a hail storm in May this year which damaged my roof. Even I have been with Allstate more than 25 years, paid thousand of dollars to this company every year, but when I made a claim, they sent an adjuster who just said there was no damages. Quite a few of my neighbors replaced their roofs because they are with other insurance companies. I had two roofers checked my roof and they all have same conclusion: Your roof had very bad damages but based on their experience, Allstate will not pay for a new roof.

We have had Allstate for years for home and auto coverage. We filed a claim for hail damage, and had it was denied. We disputed the findings, had additional adjusters come out as well as other roofing companies. Claim was still denied. We were told by one of the roofers that Allstate had a high denial rate. He recommended an attorney since he felt we truly had hail damage. After being in a lawsuit for exactly one year, we won our lawsuit and are getting a roof. Lawyers said it was cheaper for Allstate to be sued and then pay than it was for them to pay initial claim since so few people will actually go as far as a lawsuit. So disappointed after being customers for so long. Now it's been over almost two years since this process started, and I am feeling pretty bitter that it's taken all of this to get what should have been gotten in the beginning.

Customer for 33 Years. Never a homeowners claim. One auto claim 11 years ago. Owned my current home for 3 years. Roof leaking. Water coming in one bedroom and above living room bowed window. Inspector came and said couldn’t discuss anything with me. Not allowed. Then the inspector was face talking with Allstate Claims, asked me if I ever video chatted before, said yes. Hands me the phone and Allstate ask me, "How old is the window?" I said, "Well, old?" Then asked me how old the roof was. I said, "I can only tell you what my home inspector told me," and that it was 7 years old. He stated it was older. I knew where this was going. They were going to deny me.

Called Allstate Insurance Agent David Griffin's office today to cancel my Homeowners policy (after previously canceling my auto insurance with them) and was treated so rudely by his licensed agent. I even asked the lady why she was so hostile; it was as if she was taking this personally. I was canceling because I found another company that matched the same coverage in my Allstate policy but for literally HALF THE PRICE. However, after my overall experience with this company, I will NEVER use Allstate again...even if they offered a better rate down the road... they have lost a customer for life here.

I've been trying to resolve my claim for 6 months now after a storm damaged my roof. The roof is still leaking just making things worse. There is significant and obvious hail damage all over the roof. They are willing to replace things damaged inside but not the source.

I’ve been With Allstate for over 25 years with home/car. Every time a storm comes in spring or fall shingles fly off roof. They say just patch it up. This year I had enough in April. A storm came through causing damage to roof/interior leaving leaks on ceiling and in attic. I called out the catastrophe team to tarp roof and was told roof would be replaced. Adjuster was virtual and decided to patch the whole back. The ceiling, insulation, painting, carpet and replacing wet wood was not address. I refused to accept their 3,200. To replace just the back of roof. It’s been a losing fight for me since April 2019 to present. It has rained again and mold has developed on all our things in the home to which they not cover. I have 2 children in the home and one has special needs. They do not care. 25 years I am not in good hands. Be aware. Learn from my story.

I filed a claim on my roof last year and they would not pay for the whole roof because only 1 side was damaged. What they don't understand is, when you replace a roof, the lot #s on the shingles have to match. You can't find a lot # from 7 years ago, therefore the color is impossible to match, which makes the roof look terrible and decreasing the value of the house. Poor customer service and greedy claims department makes Allstate very bad to do business with.

My wife and I have been customers in good standing for over 25 years. They covered 2 homes, 3 cars, our family and our boat. We just built our last home, soon to be a retirement home, but they will not cover it because we filed two claims for $13,000 in the past 2 years. All the years we've been with them, I feel like a felon. I've never been treated like this by someone that I've been loyal to, ever. And the reason we have insurance, is to use it when it's needed.

We (David **) purchased our home almost 2 yrs ago 2017. Allstate inspection report before issuing a policy showing no issues. June 2019 After weeks of storms, wind and hail damages to our roof occured. 3 listened contractors confirm average repair $12k, ALLSTATE sending 2 adjusters. 1st denied claim due to improper installed shingles. 2nd 2 months later confirmed wind damages on roof and siding and issues $800 for repairs??

We submitted an appraisal request for our roof in the beginning of July 2019. On August 16, the desk adjuster sent an email stating that they received it, which took way longer than the 20 day period to accept and nominate someone as their appraiser. He said Allstate would contact us on Monday August 19, 2019. If they don't, call him back. We waited a week to call. As of today August 27, 2019, we have called and left many messages for the desk adjuster. No response whatsoever. As long time Allstate customers, we are very disappointed and and feel disrespected. We are not sure this is Allstate practice across the board or because we are minority ** customers.

I have had AllState for almost 14 years and have filed no claims at all for damages in that 14 years previous to the claim I have had for hail damage and Wind damage on my Home in middle Georgia. We had catastrophic damage to our roof after tornadoes and high winds came through middle Georgia in April of 2019. The house has been inspected 3 times by their roofing inspectors. Allstate comes back with hail does not damage a roof and the damage you are seeing is from poor craftsmanship "we are not paying".

After sending their inspector to inspect my roof and confirming wind and hail damage. Allstate still hasn't approved my claim. It has been 2 weeks and the only answer that I am getting is from my agent is that we are here to help. But they have no real authority. It seems that their objective is to reject claims.

Our neighbor’s dead tree fell on our condo and we need a new roof. Their insurance is the number one worst insurance-Allstate. Of course, they denied claim. No wonder they are the worst insurance company according to the internet. Why did they deny? They said we needed to write a letter to our neighbors notifying them they had a dead tree!! Really? As if they didn’t already know! They must pull the reasons for their denials out of their book of stupidity. I will tell anyone who will listen, stay as far away from Allstate as you can and hope your neighbor doesn’t have it or this can happen to you too!!! PS. They don’t deserve one star but you had to fill in at least one for this review.

I had a fire in my home almost 30 days ago. Since then all I’ve gotten when I ask what is going on are vague responses. On top of that they don’t want to pay for my personal gear for scuba diving. I use it as therapy yet they’re giving me a hard time about it. I feel I’ve been bullied and not told the whole truth. I’m about ready to get a lawyer and they can pay for it. Because of this I have become physically ill and so has my youngest child.

I've been an Allstate customer for almost 30 years. I've had home insurance for 17 or 18. Forgetting bad experiences with Allstate approved car repair, let's just focus on home insurance. We had bad damage from trees during a record breaking storm. I ended up calling out Allstate to help with holes in our roof. They quickly, within a week, sent me a check. I was thankful, but cautious. I then reached out again - to fulfill code requirements for a new roof. I was assured by my agent and and two adjusters that I had the code rider and that they would pay for everything.

I like to pay in full every year to avoid any charges. I did for the first year and I got a bill for the second year and paid in full. Somehow it wasn’t the full amount. Without realizing there was a 19 dollar balance and the year went by and it was time to pay again for the third year. They gave me a different amount. I said why? They said, "Because you have a balance." I said I paid in full. They said, "You didn’t. You now owe 52 dollars.' I said when I got the bill it told me to pay this specific amount so I did. They didn’t want to help me remove the 30 dollars in fees. After a battle they refused to help me period. They kept sending me back and forth to multiple people telling me to go back to the previous person. Worst customer service. I was disgusted. Thad ** was the agent.

I had a very bad experience. While on the phone getting a quote for my home was normal, I was surprised later (10 days) that I paid for my neighbors home because the person who quoted it for me, at some point decided to change my address (one digit mistake) and started a nightmare. I thought it will be an easy fix. They re-quoted and wanted me to pay a lot more, when my home is smaller and cheaper, same year and same conditions (general), I do agree that with the correction the premium should change, but not at the point that I felt like they set me a trap and now want me to pay a very expensive premium and not taking responsibility for their MISTAKE.

We have a rental condo in Knoxville. A neighbor’s dead tree fell on our condo and made a hole in the roof. The neighbor made a claim and Allstate refused to pay. I called Allstate claims department and asked why. They said it was possibly a wind storm and an act of God! I said there was no wind and I have pictures of my neighbor’s dead tree, grey with age. They still refused to pay. Now I have to make a claim, pay $1,000 deductible and my insurance says NO wind storm and my rates will go up!! I hate Allstate, this is dishonest!!!

We have been with Allstate for three years. In that time our homeowners' policy has increased every year. We started off paying 750.00. The following year it increased to $829.00. This renewal period our policy is now at $1,068.00. We have never filed a claim and Allstate cannot explain the increase. Their only response is, we have lost some of the discounts that were originally given to us. We were never told that we would lose discounts the longer we have the policy. Had I known this I would not have gone with this company. Please don't believe that you are "in good hands" with Allstate. Anyone who goes with this company will be in the hands of scammers.

I hope that no one out there who has Allstate insurance actually ever intends to file a claim for a raccoon in the attic (as shown in their COMMERCIAL) because they’re not going to cover a single thing up there if there’s any evidence of animal excrement. Well good luck finding a polite raccoon who goes back outside every time they need to do their business! It’s good to know that 20 years into being insured with them (this will now be my last) - that this is how they treat their “valued customers” who rarely ever have had to use them for claims in the past. Totally useless. #InsuranceIsAScam #NotInGoodHands #ThanksForNothingAllstate #RantOver.

One of the worst experience I ever had, .1 Rating for the service. Special feedback for agent TURRENCE **. Never responds to calls or never at his desk. Requested for cancellation of renters insurance 5 months ago. After several calls to him and Allstate, still charging the renters insurance. HORRIBLE SERVICE. Better go with other company.

I have been in a ALLSTATE customer for over ten years, since I purchased my first home (the same one I still reside in) in 2008. Since then I have filed two claims: one was handled with mediocre attention and took a long time to settle (over 4 months), and the other was denied. Three months ago I was involved in a domestic disturbance incident, in which a theft occurred. Obviously the police were involved as it was a pretty bad, dramatic domestic disturbance incident (my neighbor initially called the police). Initially, I didn’t realize the depth of the theft, And even had the police return to my home immediately the following day to offer a full account and detailed list of stolen items.

I was advised of hail damage to my roof, siding, garage door, gutters, fascia and outdoor grill by a contractor. After their storm damage team assessment, I contacted my homeowners insurance company Allstate. I took a day off work on Friday May 10th, and met with an independent 3rd party inspector who was assigned by Allstate to perform my claim inspection along with Allstate virtual adjuster live on a video phone call. The independent inspector took his time approximately 2.5 hours and reviewed the roof of my home and detached garage, and my home's siding and gutters. He explained his chalk markings made on all slopes of my roof, hail damage on both home and detached garage.

We recently had a huge tree fall onto our house. Prior to the Allstate adjuster coming out to our home (which took 2 weeks), we were told by multiple professionals that our came out to our home (roofing, tree removal, and a friend who is a State Farm adjuster) that Allstate would definitely need to pay to have the entire roof replaced. We were also told to do what we need to do to get the tree removed and the roof covered so we did just that. We contacted a contractor who had his guys come out to cover the roof prior to the tree removed, after the tree was removed, got tree guys to come out and get the tree removed, etc. We go through all of that and the adjuster comes out to say that only a back portion of our roof will be paid for to be replaced.

First off I am not sure Matt Black has anything to do with this issue but I could not find anywhere else to post this. And for the record this is my VERY FIRST review ever...My husband and I have had Allstate homeowners for close to 10 years and have been paying $2,000+ a year for this policy and we have had no issues which in turn means we have not filed ONE claim... A few weeks ago we had an inspector tell us we had hail damage on our roof and it really needed to be replaced. We contacted insurance company, they sent someone out and it was denied.

By far the worst agency to insure your house with especially if you live in a hail area. You will literally be the only house in the neighborhood that doesn't get a brand new roof. Their adjusters will not get on the roof so they hire a third party group that isn't even licensed in an effort to deny. Now they have this third party group get on the roof and call a desk adjuster 1000 miles away. This adjuster is not on the roof and looks at blurry pictures all to deny. The sad part is that Allstate brings in about 40 billion in revenue and saved 2 billion in 2018 by this method of calling the hail damage into an adjuster 1000 miles away.

I have homeowners with Allstate with Extended roof coverage. A few months ago we had 25-30mph winds that lifted up entire sections of our roof. Took them 3 weeks to send an inspector, and the kid looked like he was straight out of high school. He spent all of 5 mins looking over the roof and never even looked in the attic to see if it was leaking. (It was).

Updated on 05/08/2019: Jennifer ** of Allstate Insurance Company, Phone: **, email address, ** as well as David ** from Allstate Insurance Company with Phone: ** and email address claims at claims DOT Allstate DOT com have misused my claims records. Even though I am no longer an Allstate customer (since 2018), I contacted these individuals in 2019. My recent inquiry on an old 2017 case was based on other insurance companies denying me insurance and informing me of a possible fraud on claim number ** dated 2017.

I gave verbal consent for an auto draft for auto and homeowner's insurance in Feb 2019 to the Matt Black Agency in Little Rock/Maumelle AR. The agent named Patrick ** stated he could match my current Geico policy except the car rental terms. The next day when I received the documents for e-signature, there was erroneous information in the final documents stating my roof was replaced in 2014 and it was not, an incorrect number of occupants in the home, differences in coverages and added coverages to the auto policy that was not requested.

I switched homeowners insurance to Allstate because it was cheaper. The policy was written with a $2500 deductible. I received a phone call from my agent's office that my insurance was being cancelled due to my deductible being too low for having only 1 policy with Allstate. This is unbelievable because I should have been notified of this in the beginning. They would not increase my deductible to $5000, which I was told is the lowest that I could have. This is unfair and will cause a great impact on me. It will cause a drop in my insurance score and my credit score to go down because it will have to be ran again to obtain a new policy. I was also informed that a completely new policy was written with the 5000 deductible and I didn't request it. I'm very upset. I will be calling the insurance commission and possibly obtaining a lawyer. I had to select a rating to post, but it should be 0.

After 18+ years of being a loyal customer with Allstate Homeowners Insurance and over 20+ years of auto insurance. Our very first house claim on Jan. 29, 2019 due to a pipe burst inside the internal walls in our master bathroom causing water damage to the sheetrock was denied within twenty minutes of only a conversation with an agent all the way from Texas. He denied our claim without even sending anyone to evaluate the situation. He didn’t even ask for pictures I had took of the damage. The next day I contacted our local Agent and asked how the protocol would be.

We recently had severe wind damage done to our swimming pool. I thought for sure it would be a real hassle even inquiring about homeowner's coverage on it. Well let me tell you - Mr. James ** was by far the BEST customer service agent I have ever worked with. I have never been happier with a company. He followed up quickly and answered all of my questions. I would recommend them to anyone looking for a quality, professional and honest insurance carrier. Thank you James, you made a very disheartening event so much easier to navigate through!

Allstate Corporation. If I could rate this company less than zero I would. This is a fraudulent, unethical company. December 11th 2018 I called Allstate Corporation's 800, get a quote number and spoke to an agent named Logan. After Logan gave me such a great rate on my home insurance saving about $500 a year on my Home and $70 on my car insurance rates. Allstate Agent entered a lot of fictitious information in the computer and gave me a lowball rate to get me to change my policies to Allstate.

I was struck by a vehicle driven by an Allstate insurance agent on February 13th of this year trying to cross the street. Literally right out in front of the office I was in the crosswalk, the agent was stopped at a stop sign looking at the southbound traffic to her left, and she attempted to pull out into the southbound traffic without looking and hit me with her Toyota Prius, injuring my shoulder. Instead of getting out of her vehicle and seeing how badly she hurt me, her sole concern is to usher me into to office. I saw the Allstate sign and figured it had was probably safe. I couldn't have been more wrong. Instead of asking her co-worker who was in the office to call 911 she ushered him further into the office, they whispered about something and then she turned around and said loudly "Why did you jump on my car?"

I had a water leak from a failed dishwasher. Forty-eight hours after the claim was filed, the assigned adjuster did not respond to the messages I sent through the Allstate account or the voicemail left on his phone. After the inspection, the adjuster made a report available online. I viewed the report and realized that the claim was denied. I replied online with disagreement. Then I went back to see the report again. But the denial report was removed from my account.

Do not get your home insured by Allstate. In 2017 my house was hit by a tornado. The Allstate adjuster said they would not pay to have the roof replaced, only partial to the back of the home. A year later mold emerged on the inside front of the house which was caused by underlying damage now found on the front roof. I trusted this company to protect my asset however when the time came Allstate went with the cheap repair and now I have more damage to the home as a result. When I opened a new claim the clown show started, the claim was opened, closed, opened again, closed, never paid. I had 5 different people from their company call me, all on the same team with conjecture and speculation, everything except acknowledging the house being hit by a tornado. Most disturbing experience. I have filed a grievance with the State Insurance of Kentucky where the house is located and canceled my insurance with them.

Our sump pump discharge line leaked and flooded our unfinished basement on Jan 20, 2019. We quickly reported and very the same day my agent sent a message if he could be of any help. This has been our first claim ever and perhaps our expectations were not proportionate and felt that the things were not moving quickly while we were sitting on water soaked non salvageable items to be assessed. As of today, Feb the 7th, our claim is settled to our satisfaction. Thanks to Debra ** and Tim ** from the Claims department and our agent Tony ** for getting this concluded.

I have had Allstate homeowners insurance for over 17 years and never submitted a claim. I received a letter in the mail a few months ago saying that they have been trying to get a hold of the property owners to schedule an inspection but have been unable to, therefore the policy will be cancelled December 27, 2018. I contacted them and provided all updated contact details. They confirmed that they sent an inspector out to the property.