Allstate Homeowners Insurance Reviews

I filed a claim with Allstate over our roof which very much needs to be fixed. Jan 27 2015 they cancelled my policy. We started with Allstate insuring our cars then added a Homeowners policy. Altogether we had been with Allstate for 23 or 24 years. We were looking for car insurance & a man we work with told us about Greg **, an Allstate Agent who at that time was located in Benbrook, but now in Burleson Texas. We were so glad when he moved closer it was so convenient if I had to make a payment or want to talk in person, & the receptionists were amazing which they still are.

They denied my claim because the Allstate agent had forgotten to add the change in address.

I live in California and have two policies with Allstate. Called for a quote for a house I was in process of purchasing. They quoted me a yearly quote of $838.00, which was paid in full through Allstate 10 days later when property closed escrow. Found out later Allstate can no longer issue homeowner's policies in state of California and sold me a policy with National General Insurance. Never advised me policy was not with Allstate and did not find out until policy arrived two weeks later after paying up front.

I have never had an insurance claim in 43 years. I had called an adjuster after I pulled into my driveway, during a severe rain and wind storm. The shingles on my roof were blowing off. I received a call from the adjuster the next morning. He stated there was nothing he could do for me as my deductible was $11,000.00 or 5% of the value of my home. They valued my house at $221,000.00. The house and land are appraised at 139,500.00. I'm not sure if there is anyone in my neighborhood that has a roof that expensive. There are definitely not any houses valued near $200,000.00.

The roof on my house has more than one leak and I've called Allstate to come and take a look at the roof and they told me that the work is only worth 500.00 to repair. And I can do it myself or get some to do it. Their insurance adjusters are very rude. They never went in the attic to take pictures of any damage there. Allstate insurance adjusters didn't care about the service they provide to their customers. I personally can't climb on the roof, I have metal pins I'm both hips and I have a fear of curtain heights. I'm very disappointed with them. And they told me that it’s normal wear and tear and there nothing they can do.

I just got my annual renewal policy for my home. There is a 20% rate increase. All my agent will tell me is that is the annual update for premiums. He said there is nothing he can do about it. Just out of nowhere, a 20% rate increase. When I took out the policy they told me that was a fixed premium. Doesn't seem to be that way.

My house caught fire March of 2014. We were put up in a hotel by Red Cross then to an apartment by insurance company then back to a hotel. We were displaced for a total about 8 months. Back in my home, however still fighting with them about my clothing which was in my closet which was in direct contact with area where fire started. They decided to try and clean my clothing at about $9,000 per cleaning attempt. They tried twice, yes twice, almost $18,000 and yet still smells like smoke to me. They're insisting it's fine. Also had a previous medical condition in which I obtained a letter from my doctor stating that in his medical opinion he didn't want me wearing anything that had been exposed to a fire or to any chemicals used to clean those items. Allstate still will not come to an agreement and just pay for replacement of these items. But they had no problem paying to try and clean them for about $18,000. And I have an attorney and they still refuse to do the right thing.

After reading all of the reviews I knew Allstate is a rip off. I have similar problems roof damage that they do not want to pay for. My sofa inside my home is water soaked and they want to have that clean. Allstate knows how to take money but when we need help, no one is available. I am waiting still to speak to a supervisor.

We had a Windstorm come through middle of June. I did not notice that some flashing had been blown off from around the chimney. Water got into the roof and it started sagging. Called Allstate. They claimed that it was not wind damage so they are not going to pay. Now in my way of thinking the wind blew the flashing away which caused the water to get into the roof. So it is wind damage. Am I wrong?

I turned in a claim for storm damage to Allstate on my house and they told me that they would only pay to patch my roof, siding and gutters. I spoke with 6 different contractors - they all said that they wouldn't do a patch job because it would look bad and they didn't want their name on it. Allstate told me that the repair didn't have to match and they were not concerned with the appearance. After arguing for over 6 months I was stuck with paying for most of the work. The good news is I am not with Allstate any longer.

My insurance agent allowed my said mortgage company to cancel and totally rewrite my homeowners insurance policy, changing the location of my property and the policy number. I've lived here since 1998. This change occurred in February 2008. I just recently realized this alteration. What in the world does this mean for me?

Allstate incorrectly canceled our Homeowners Policy when we were canceling our Auto Insurance. We were at significant risk without coverage. When we did cancel our homeowner’s policy, we receive a bill in the mail for $59 approximately a month later. We contacted the local office in Oneida NY, Kim Caro Allstate inquiring about the reason for the charge. They could not tell us and said they would look into it and call us back.

We had a fire on our stove which burned up our GE Cafe microwave. Smoke damaged the cabinet walls, dining room drapes, carpets and ceiling in our dining room. That was the 20 of NOV. We are still waiting for ANYONE to help us...... After 10 years we won’t be renewing our Allstate CRAP insurance.

They offered a few hundred dollars to "patch" the damaged areas. I have been a customer with Allstate for many years, Home and auto. Don't sign up with them they are not the company they used to be. You're in bad hands...with Allstate

Not only did they deny my insurance claim but the office manager at Victor **'s office in Ohio was completely rude and unhelpful. Please steer clear of Allstate. Ignore their fancy commercials and recognize they are nothing but a group of thieves. I have also filed a complaint with the BBB.

We had a home fire. The adjuster was simply awful to us. Tried to 'stiff' us for every dollar he could. He tried to get his own company to do a cheap job of rebuilding the house. We refused. Was very stingy with reimbursing us for the articles we lost. They really wanted to leave us with nothing if they could. Would never do business with AllState again.

We have been customers with this insurance company for years and find the customer service to be 5 star and our agents very personable. Peaches ** and Valerie ** are awesome and always give us great, honest, ethical treatment and service. We agonist switched to Farmers to save money but after reading the reviews chose to pay a little more for the customer service and to avoid headaches or stress in a situation that is inherently stressful.

I had a claim that was approved and they offered me a quote that was extremely low and barely covered the ceiling tile. I hired a public adjuster who gave me a quote and submitted it to have them refuse it then deny the claim fraudulently. I was also told and have it documented statements made that were excessive in order to get approved.

I have a condominium homeowners policy with Allstate for over 13 years without a single claim ever filed. I had a water pipe brake and was leaking water into my kitchen via an interior wall. After calling a plumber to fix the pipe, I was left with 3 holes in my drywall to locate the source of the leak, a 3'x1' hole in the outside stucco to access the pipe, and extreme moister on the inside kitchen wall requiring the removal of the drywall, crown molding, and windowsill. Fans and a dehumidifier were set up for three days to properly dry out the area.

My husband and I purchased a home in September 2014, and chose Allstate for our homeowners insurance. We closed on the home Sept 12th, but we did not actually have possession of the house until Sept 26th. We received an EMAIL notice dated Sept 24th that said an on-site inspection of the home indicated some damaged roof shingles (we have a slate roof) that needed to be repaired or the policy would be cancelled. We contacted the insurance agent to tell her that we were not even in possession of the property yet, but that we would try to have a roofing contractor come out to give us an estimate.

I recently filed a claim for a pipe burst and a leaking roof that had just become apparent over the past couple weeks. Allstate sent an adjuster to evaluate the damage and he stated Allstate would not cover the damage because the damage "looked too old." After further inquiry, the adjuster's supervisor stated that there was no way to dispute their lack of payment other than taking them to court. I will definitely be canceling my policy with Allstate for their shady practices of failing to cover claims that they are responsible for.

House was flooded when roof leaked during severe storms in area. Allstate even said was a disaster area. They refuse to do anything. The agent was even rude. Allstate will not cover legitimate claim.

Had a house fire last year, paid my homeowners insurance for 29 yrs with Allstate. Was insured for $130k, hired an adjuster who promised to recoup full policy value, submitted $250k in loss and was given $48k only. Adjuster refuses to do the paperwork and stated Allstate said it is now the responsibility of the homeowner to complete the process to release the additional monies owed? I hired the adjuster to do this who was paid over $3,000. I have been seeking an attorney for over a year without luck as all have had cases against them. Conflict of interest.

I asked my agent about making a claim for an accident that happened in my driveway. Scraped the side of our car on a low brick wall in my yard. The agent suggested I pay for it myself because there would be a surcharge on my insurance when I renewed. I asked about accident forgiveness, as advertised on TV. He laughed and said, "That does not apply in California." So why do I have insurance?

My car was parked in my work parking lot and was hit by someone with Allstate Insurance. Allstate assured me they would pay for my rental car while it was in the shop. After I returned the rental car, they said they were not going to cover all of it. I had to pay part of the repairs for my car and $222.14 to Enterprise for my rental car. I would have found other means to get around had I known I was going to have to pay. I will never recommend Allstate Insurance to anyone. Claim #**

My home and auto were insured with Allstate for over 20 years and had several claims, each of which were settled without any problem and only one resulted in increase in premium but after they started selling accident forgiveness, there was no further issue with increase in premiums for other at fault car accidents. The company offers generous discounts if home & auto are insured with Allstate and I would recommend this company.

After 20 plus yrs with Allstate, property insurance claim was denied. Said payment wasn't made. After checking with my CU, my check was never cashed. They wanted copy of my carbon copy - DONE, then copy of check sequence - DONE, then copy of banking statement to show my accounts activity - DONE!! Still denied. Now they want a copy of receipt of payment. GOTCHA. When has Allstate ever sent me a receipt after I've seen them in my payment - NEVER. Now they tell me without that receipt, they can't help me. HAVE A GOOD DAY THEN hang up on me. YOU'RE IN GOOD HANDS WITH ALLSTATE is **.

Back in the spring of this year, a major storm passed through our area. Our home sustained major roof damage from wind and hail. Over 3/4 of the roofs in our community had the same, if not less, damage that our home suffered. Allstate offered $700 to repair the major damage that really requires a new roof to be placed. All of the other insurance companies are replacing the other homeowners roofs. We are the only home on our street alone that is not getting a new roof with nothing out of pocket. The adjuster that came to our house even told us that if it was any other insurance the roof would be replaced without question. He told us that was just the way Allstate operated. We are changing companies and the agent said that was probably best! Guess our business is not important to such a big company! And yet, no roof, no compensation!!! Bad company, nothing in writing that can back up what they claim is "just the Allstate way". Really?!

Got a notice from Allstate of cancellation of my homeowner’s coverage. Been with them for over 30 years with auto and home. Called my agent and was able to get reinstated but had to increase my deductible to $1000 from $250.00. I don’t mind paying a higher premium for having a lower deductible as it’s my right to do as a customer. I shouldn't be threatened with cancellation to help Allstate’s bottom line.

As so many other homeowners have stated on this site it was our experience that Allstate uses contrived issues to cancel homeowner's insurance after a claim has been filed. We have been a loyal customer of Allstate's for 38 years and have only made the one claim mentioned here for this house in which we've lived for the past 16 years. Basically what occurred is that Allstate informed us that they were going to do a home inspection in March of 2014 (one year after our homeowner's claim had been filed. Small claim for $1,500 for a break-in). The results of the inspection stated that we needed to replace a rain gutter, cut down a tree that was too close to the home, and remove some ivy. We complied with all their requirements at an expense of $824 by June 26, 2014 well before the deadline of Aug. 12, 2014. Upon re-inspection and photo documentation the agent indicated that all seemed well. We did not hear from Allstate, Baciocco Bros, of Sacramento for several weeks.

Warning!! This is the truth. I worked for as well as had Allstate Insurance for my home and Auto Insurance. The rates were ok at first (I was still paying more than at my prior company, but since I was working at Allstate), I was loyal to them and signed up with them. I signed my boyfriend up with Allstate as well. You're expected to work leads on a dialer and harass people into buying policies that are higher than what they're currently paying. Allstate has taken 3 rate increases in this past year of up to 30%!! Just wait until you get your renewal. Then I got let go for not being able to sell their sky-high policies. My auto policy went up $300 in one policy period. I'm now with Liberty Mutual which is much more reasonable... & I switched my boyfriend over as well.

Our little 3 unit building had the main fail where it entered the building and the resultant damages exceeded $20,000.00. The denial letter cited the policy which we never got a copy until the denial. Our loss doesn't include the repairs to the main. We decided we didn't need Allstate any more; however with the loss we can't find anyone who will insure the property. We have all our vehicles and home inured thru them which nets over $3700 per year. We have their insurance for the last 17 years.

The Ed Bogaert Agency in Wallingford, CT let my homeowners insurance cancel at renewal. They neglected to send my mortgage company an invoice and the dec page for the renewal showing proof of coverage (standard, easy, normal task for most agents). My flood insurance also increased over $600 at renewal which impacted my mortgage payments drastically - but yet again, they neglected to reach out to me to discuss this. I was with this agency for over 3 years and they never once contacted me to discuss my insurance needs or review my coverages. When I contacted them for assistance, they did not respond in a timely manner and showed no concern. The staff is rude and incompetent. I think Allstate is a great company and its unfortunate they have an agency like this one representing them.

Well is not well. They used specially groomed internal adjusters to use any word you say as a denial of your policy. Why I’m paying this macabre crooks for over 15 years to have them be so bad.... visit **.... Avoid them at any cost if you can... Hope a day will come when Allstate will disappear from the map.

I had an unfriendly demand to paint by a certain date, or the homeowners policy would not be renewed. Then I had a phone call about whether I had taken care of a fence (what fence?). I think they are trying to be as unfriendly as possible to either find an excuse to not renew or induce people to cancel. Is it true Allstate stopped selling homeowners' insurance in California in 2007?

I had a flood in my basement somewhere around June 30th of this year. I contacted Allstate because I added ten thousand dollars of flood insurance in 2010 after my basement flooded at that time. It was a nightmare dealing with Allstate @ that time. Currently it's a nightmare dealing with them now. I have been told Allstate would not pay for mold removal because I can't prove that I had the work completed in 2010. I find this confusing because the work in 2010 was completed in phases. During each phase of the project, a Allstate adjuster came out to take pictures to give approval for the contractor to move to the next phase. There were three phases that were completed.

"do not contact me for any reason." Beware of Joshua **, Allstate Agent and his address is **. If he send any advertise paper do not contact him. He will quote you different and collect different amount from your mortgage company. Never go with this agent.

Today is July 4th, 2014. I had a fire on December 4th, 2013. I am no closer to having my house rebuilt then I was in December. The home is in West Orange NJ. The fire originated from my car parked in the garage which was covered under Met Life. Met Life settled the claim to replace the vehicle in weeks and paid to repair my wife's car due to the fire. In my opinion Met Life is a very good company, they paid thousands and without a hiccup. The Allstate adjuster that I should not name is ridiculous in his estimates, and should have his permit to adjust in NJ investigated. His first estimate took 6 weeks and the second 5 weeks at an 8 % bump which is still too low. Seven months later, I met with 20 different contractors and got about 53 estimates for repairs from different tradesman. I too have a general contracting license and was a land developer. The Allstate amount of $277,000.00 is inadequate since the check was only for $219,700.00 since they were holding $57,000.00 as recoverable depreciated value which can only be redeemed within 180 days. The problem is it will cost $329,000.00 to repair a 50 year old custom built home.

We had a broken water filtration system last year. The water flooded the whole downstairs. Allstate team and their preferred mitigation and reconstruction company took care of everything. The adjuster even issued us a check as living expenses for the days when our kitchen was under construction, which is a total surprise since we do not request for it. Allstate employee we had experience with are true professionals. Yes, we are in good hand. When we have a need, Allstate is right there to help! Thanks, Allstate!!

When we received our renewal on our homeowner's insurance, it included several errors on the home description as well as a HUGE increase in premium. When we contacted the agent, he said they don't make mistakes and they were not interested in correcting the policy. Since then, it has taken many phone calls both by us and our NEW insurance company to even get the policy cancelled. When we tried to contact Allstate to get our problems resolved, their toll free number just took us back to the same agency that was the problem. We have been treated more rudely by Allstate than any other company in our lives. As of today, we have finally confirmed cancellation of the policies but I do not trust that the issue has been completely resolved. When we told the agent we hoped we would never have to deal with their agency again, he told us the feeling is mutual.

My home is in Western North Carolina. It was recently subjected to explosives damage from an adjacent property. My Builder's estimate of repairs is over $9,000. My Allstate claim stated very clearly that my concrete house foundation, floor, and chimney had been split from the concussion or tremors caused from massive explosions from adjacent property. One wall was split 5 times and the concrete floor split twice from side to side. Allstate sent a consulting structural engineer. His report erroneously stated that the splits in my foundation wall were caused from lack of placement of cushioning material in the back-fill... not from the explosions.

In June of 2013, a limb from my my neighbor's dead tree fell across my yard and on to my fence damaging it. This occurred during a storm. I filed the claim, sent pictures and was reimbursed for the damage. The adjuster agreed that the tree was dead and assured me that they would request him to cut the tree down. Well, in February of 2014, another storm occurred and the same dead tree dropped another limb across my fence, damaging it again. This time it was on the same side further along the same length of the fence .The adjuster came to look at it. I explained to him that the fence had been damaged twice by the same tree in almost the same area. I then pointed out the different areas. He suggested that they replace the entire length of fencing. I said OK. - No problem, since chain link fencing is easier to replace in standard lengths. I thought his word was policy since he suggested it. It was his idea, not mine.

On June 2013, my air conditioner went out. I called several air conditioner and heating repair companies. They all (6) told me that I needed a new unit. My unit is over 14 years old, the freon for my unit was very expensive because they do not manufacture my unit anymore, and that it would be best to replace it. They all agreed that it was struck by lightning. This happened to a neighbor's unit a couple of years back and he said yes, my insurance company replaced my unit. He has (Liberty Mutual), I believe. I was like ok, I'm sure Allstate will take good care of me, after all I am in "Good Hands" right - not!!!

I had my policies with Scott Beaver Insurance in Watkinsville, Ga. I had felt I was paying too much, but after two years of paying $398.00 each month for my house insurance and about $230.00 on my car. I decided to compare my policies with two other companies in town and found he had been charging me more than double. Now I have a feeling that I will have to beg for my refund. I haven't even received my next bill yet. I will continue to spread the word. Also, I am getting more coverage with the new company.

Had a house fire August of 2011. Insurance policy of $188,000. House was destroyed and Allstate offered $100,000 as final settlement explaining to us that the "actual cash value" of the home was only $135,000 and unless we rebuilt within six months we would relinquish the $35,000. It's August. This is Alaska, you can't rebuild within a six month winter construction window. It been almost three years and the "people?" (Cretins) at Allstate stand firm. Meanwhile, semi homeless, slightly mired in debt trying to rectify the situation and no end in sight. Sickening, I do not know how these people sleep and there is absolutely no enforceable/oversight government help at all.

Like the rest of you, they cited nonsense. For me it was a tiny spot of trim approximately 3 inches by 18 inches on trim attached to side of a detached shed needing touch up paint. I said I will repair when either breaks or don't insure my. She says… "don't worry I will get you an extension till Sat." OK and thanks - and 6 weeks later, learned that I am cancelled anyway. I called, asked why "Well there is a tree also and we feel it can land on your home." I said "there is no tree… is this for real? What is going on? It’s a bush!!” They wasted my time and stressed me out. Why I have in common w others was the auto policies up for renewal (I've 2 cars perfect record).

Before the year was up they sent me another bill for another $200. Then they raised my next year's bill $617. I have not been able to get this straightened out. Now they say my policy will be canceled! I called an agent and no answer. I e-mailed them, no response except for form letters. How can an ins. co. raise your bill when you have a valid policy?

I came home to my basement flooded about 70% water coverage. I called State Farm around 8pm and the CSR took my claim # and told me to call claims in the morning. I will do that and update on what they want to do. My first impression as a first time home owner... no hurry on my issue. I understand there are processes and guidelines... but I DO PAY them 100 hundred/month and my deductible is 2k...

We have had Allstate Homeowner for over 20 years. About a year ago we had a leak behind the refrigerator. We called Allstate and were told it was not covered because it was not sudden. This week I came home to a flooded kitchen, this week from the dishwasher. They sent someone over to inspect it and photograph it. Allstate then denied the claim because there was water damage to the floor from the previous leak and would not address the new "sudden" leak. They will not provide me with written documentation of the inspection nor will the supervisor return my call.

Allstate sent me a letter & notified my mortgage company (Citibank) that my policy was non renewable as of 5/9/14. They sent a notice to my agent that I was more than 5 miles away from my local fire department & I need to find another insurance company or get another higher cost policy. Well, I am 3.84 miles from the fire department & the one they were trying to switch me to is almost 9 miles away!!! This is a scam to either run off existing customers or charge them much higher rates. I have lost all my confidence in Allstate. Even though I have straightened this out through my agent & personal calls, I will look for another insurance company in the near future. I can just imagine how some of the more elderly people are reacting to this, causing panic for them. What a shame.

Really rude. they had very rude estimators, very aggressive, a lot of personal questions and they never want to pay.

I have lived in my house 30 years and always had my policy through Allstate. I never had a claim. Never. I just got a cancellation notice. They are claiming they don't offer this kind of policy anymore. All they want is more money. In addition, they let my California Fair Plan lapse. It's La Crescenta Insurance service in Verdugo City, 91046; 888-983-6400.

In 1999 my mother (in her 60's and recently widowed) purchased a home in Moreno Valley. This home is under 900 sq. ft. and in a low income area. 13 years later I was searching her account on Allstate's website and found an itemized list for previously unknown coverage. This coverage included items such as firearms, watercraft, rugs, manuscripts, trading cards, business property on/off premise (?) among many other completely unnecessary/excessive coverages. THIS ITEMIZED COVERAGE WAS NOT INCLUDED IN THE ANNUAL POLICY DOCUMENTS!

When I challenged their excuse of why they had to raise the rate so drastically, they cancelled my insurance without much warning. I went out on the internet and saw that a lot of people are getting hit the same way. Allstate's final excuse was that the fire station was 5 miles away! It was in the same place when Allstate took me on as a customer. I think it is time for all of us to get a lawyer against Allstate's crooked ways of treating their customers. Allstate starts out cheap and increases every year with the big boom this year. I can't believe I gave Allstate a second chance. I had previously been a loyal customer the 1st time for over 20 years.

I was lied to about my premiums. My messages were never returned. I was told I was a liar! My claims have different dates than what I reported and I was humiliated in front of people. The rude adjuster said nothing would be paid for my loss.

Recently, I received my annual premium statement from Allstate. My agent is located on Lincoln Avenue in Mount Vernon, NY. The policy had gone up a staggering $400.00!!!! I had been with the company for 26 years with only a small claim of $2,500.00. When I inquired why such a large increase, I was told that it no longer reflected the 25% discount since we no longer had automobile insurance with them. The change here was a no brainer ... via AARP we pay far less. The increase motivated me to go online and reach out to other insurance companies. Well, I am currently with a new agency paying $1200.00 per year with twice the amount of coverage. I would implore anyone currently with Allstate to look elsewhere. In my opinion they are a rip off!!!!

I recently requested insurance with Allstate. After signing all the paperwork and having made 4 payments, I was hit with a letter of increase from $177.25 per month to $338.63 per month. I was told that Allstate only issues replacement policies not just homeowners or value insurance. Is this the law in North Carolina? I am a senior who will never build a home and not like one I live in. I cannot get the agent to see that. Any ideas? Can I just a policy with liability?

We had a house fire in August 2013. We received a cancellation notice six months later cancelling our home owners policy. Reason: House fire. How is this legal!!! We also have all of our vehicles insured through them and will now be cancelling those policies.

When I went on maternity leave, I asked Tracy's office to cancel my policy as I would not be needing it. I explained that my income had decreased by 50% and I only used my car to commute so I didn't need the policy. They had no problem taking a "verbal" request to cancel the EFT, but now claims that there is no notation that I requested to cancel the policy. The company refuses to acknowledge that THEIR employee made an error in misleading me by stating that they would "take care of it" when I asked to cancel the policy.

Filled an online application for someone to call me and give me a quote from the local Allstate agent Mr. ** on Sam Ridley Parkway, ** (not sure if he's related or not) called me a few days later. Unfortunately, with the job I do I'm not able to take calls during the day, I did state that on my form please call after 5pm for that very reason, that was obviously ignored to begin with. Anyway he left me a voice message, which I wish I could post on here but I can't, it was so unprofessional it's not true, tried to give me his email address and blurted out a phone number, then someone in the background made some kind of remark which led him to stumble and laugh around saying he had a long day, finished the call by saying, "Please give me a call so I can settle your claim". This agent obviously doesn't want new business and is so unprofessional, please avoid like the plaque, you have been warned.

I have placed a claim with Allstate for a roof leak and two pipes broke inside the house. They claim the damage was from roof and not covered. The roof had a small leak, the pipes in the heater broke water everywhere and they won't pay for my bed and armoire or a desk. I told them I was going to hire a public adjuster. I cannot take the arguing and bickering back and forth. It is absurd. I want to know who I can file a complaint with so this does not happen again.

Claims adjuster Cindy ** will not review my auto claim or return my phone calls. My auto insurance was cancelled without my knowledge and my auto insurance agent Kathy ** won't return my phone calls or cancel my auto insurance and send me a refund. I have to call her and I never get her on the phone, it's as if she doesn't exist!

Due to a Tornado on 11/17/13 here in the area, we had damage to our home. After several failed attempts to get an adjuster out here, one finally showed up on 01/25/14. Young, incompetent, no idea what he was doing, he had a supervisor with him who had been here before two years ago. Today the adjuster called and said we would be denied, because this damage was, according to the supervisor, from two years ago which is an absolute lie and unfortunately we are not alone in this. This insurance company keeps doing it over and over again to people and gets away with it and gets rich off us on top of it. We will definitely get rid of this company. DON'T GET ALLSTATE! It's overpriced and an absolute RIP OFF! We will also take in this case legal actions against the company and for sure against this lying supervisor. Do yourself a favor and get a better and definitely honest company. Most of them are cheaper and their customer service is friendly and not consistently rude or lying to you.

On behalf of my dear 95 year old mother, I am her daughter and live with her. This no good evil so called insurance company has turned down each and every claim filed for my mother, they keep coming up with one thing after the next to say "We are so sorry, but you're not covered for that," a junkie was high and broke out all of our front windows. When we called the insurance guy said "We are so sorry but we can only give you a check for $8.00." I threw that guy right off of our front steps. Now the big main drain pipe broke all of her inner walls, are falling out and again they are just saying how very sorry they are, but they cannot help us. I pray this company and its staff goes to hell. They are no good but they do keep taking my mother's money each year.

About two years ago, I received a call to my home from a local Allstate agent soliciting my business. I had been with State Farm for several years and really wasn't looking to change. The agent sounded knowledgeable and offering me rates that would save me and my family over $1500 per year which is significant savings. My wife and I did our due diligence and comparisons and decided to go with this Allstate agent's company.

Agent called about possible nonrenewal due to moss on my siding. The agent advised that the condition was noticed in August as part of a random home inspection (of which I was never advised); however, I was not informed until mid-January (less than 60 days before renewal). Was told that siding needed to be powerwashed (in the dead of winter) to clean up the moss. Asked for copies of the inspection report, photos, etc. Asked for second inspection (with notice). No follow up from Allstate as to when this would happen (or if it would happen). I have had this policy for all of my homes for over 25 years. Never late on premiums (which increase every year). Only three claims in that time. Agent tried (in same call) to get me to bundle auto insurance. Seems unfair, predatory, and clearly an unfair business practice with little or no recourse on the part of the long-term customers. So much for companies acknowledging customer loyalty.

I owned a property that recently got sold in Plano TX. I have had Allstate for a long time. Although every year they raised the prices for one reason or another I kept renewing and paying on-time. We leased the house in 2010 and in May of 2012, a slow moving hail storm that produced an inch size hail damaged the entire neighborhood including our roof. At the time of the storm, the tenant or the management company we used didn't inform us that the whole neighborhood is getting their roof repaired or replaced.

In August of 2013 I got robbed. I called Allstate and put in my claim and its been 5 months and they haven't done anything... I had a lot of my things get stolen and all they said was that they will ONLY give me 1000 dollars but minus my deductible so I'll only get 500 dollars. The robbery that happened was $106,000 but they said only $1000. Man that's ** that a ** ed up and all they could tell me was their apologies that I didn't need nor want. They're the most HORRIBLE COMPANY anyone could go with. I don't even know why I went with them... That's a mistake I will never make again. Tell you from now don't go with them they're horrible... for auto insurance they want almost 1600 dollars, they said it would be full coverage but it wasn't even near it. $1600 for liability only... over nothing they don't even try to help their customers. They really know how to rip people off. If I were you DON'T GO WITH ALLSTATE. Go with a company that will help you instead of going after you b/c they think that you're lying about things.

Very simple. Someone stole my car and Allstate treated me like I stole my own car and denied my claim.

After asking for quote on homeowners policy and automobiles from several companies, I receive a quote from Allstate agent on Dec. 10, 2013. I asked at the time if they could go ahead and do inspection to make sure they could insure the home. Was told they only did that after you signed up to take out insurance. On Dec. 17, 2013, I signed agreement to take out insurance on home and automobiles. On Jan. 15, 2014, after having just made first quarter payment for homeowners on Jan. 11, 2014, I received cancellation notice. This was not based on any excessive claims (1 in 28 years) Nor bad credit report (Excellent) was not due to anything normal. Reason was they declared my home a berm home. Agent was great. She did all she could to get underwriters to review to see why they was so set they would not insure to no avail.

Rental property was broken into, and copper pipes were stolen. In addition, there was damage to the basement entry doors. Per Allstate since I didn't have a Burglary endorsement on the policy they won't pay for the replacement of the pipes. The policy declaration page states that the structure is covered, so when I asked if the pipes were not considered a part of the structure, my agent said they were until they got stolen. If the loss of the pipes was a result of a theft, then it isn't covered. They said that they would pay for the damage to the doors.

On or about July 6, 2013 my home was broke into and items were stolen and my home was vandalized. I called and made a claim. 2 weeks later an adjuster shows up and does his job (very nice person) says my content damage was too extensive for him to report. He was going to have another adjuster come out. Never happened. So my structure part was sort of settled and the content part unsettled. I was living in a home with broke glass, paint all over the place, and the smell of bleach, and huge holes in all walls. No one was worried. So when structure check was issued, it was way under quotes that Allstate told me to get. But they went ahead and issued a check, but before I got it, they stopped payment and denied my case. They said I didn't have insurance.

I decided to cancel both my auto and homeowners with Allstate after being with them for over 10 years. They refused to cancel it - claiming they need a face-to-face conversation. I have now been charged for the 2 months in which I cancelled the insurance. They actually owe me money (I have an escrow with mortgage company - which pays out the diff). This calling different people, sending email and faxing documents is ridiculous(!!) for cancelling the policy. I have never seen such poor service.

Just got a cancellation notice, given reasons being "The siding/frame exterior of your dwelling has algae, has mildew" and "The gutters or downspouts of your dwelling are missing sections." House is essentially new construction, 14 years old, with new (lower income, which I think may be the real problem) construction going on beside it. I can tell you one side of the house is not perfectly free of algae (I did a cleanup of one large patch about a month ago) and that a couple of drain spouts are missing curved end sections (one because I mounted PVC to it to improve back yard drainage, the other to make room for the PVC to empty on the driveway, where both run off the driveway to the street).

You're not in good hands at all. As a matter of fact we have photos of the hail and all neighbors were given new roofs and siding, but not Allstate. They say that all of your home was not installed properly. One thing though, we hired an architect and the home was done perfectly when they took our money. It was not a problem to steal monthly money for Grand Blanc, MI, Steve Craft, but watch out. He's a guy with a big purse and wants to spend a fortune on his family, not on protecting your property.

I'm highly upset because agent still feels that am a pain because of wanting my policy to be correct and his staff to talk to me in "People First Language". A staff member calls me handicapped and upset me to the point telling me that I don't know how to budget. I'm an individual with disabilities and been in and out of hospital and specialist offices, which is out of my control so when got to pay for medications and cabs to see specialists and things it's not in the whole budget thing. Allstate holds money for ten days, which can be difficult for an individual with many medical problems. I changed my account information twice but it wasn't reflected with the office staff so didn't notice it until last three months.

We have been with Allstate for 28 years, with 4 houses and 3 cars. Our rent house was broke into on 7-4-2012. The perpetrators destroyed most of the walls, ripping out the copper wiring, destroying all cabinets, sinks, toilet, etc. They busted in the doors, stole the electric box and stole appliances. (We secured the house with plywood and locks). We called the police and made a report. We called Allstate and they told us to get bids. In the meantime, they came back, ran over the chain link gate with lock and stole the metal garage door and then the outside A/C unit. I again called the police, made a report and called Allstate. They made a second claim.

I had water damage from my upstairs condo owner, and they have been dragging their feet to get my both bathroom ceilings fixed. It’s been three months and I have a hole in one restroom and a bowing ceiling in the other. They were supposed to send my a check three weeks ago, and now they are refusing to pay for any of the claim. This is the second time I had water damage from other neighbours. Both times not my fault, and thy never helped me in the first claim nor this one. I am switching home owner’s insurance terrible customer service. I have been with them for over 7 yrs now and got no help whatsoever!

When you apply for Home Owners you are asked a series of questions. You are to answer them to the best of your ability. But why? The agent will send an inspector to your house and then and only then should you be quoted to insure your quote is accurate. NOT Allstate and the The Gagnon Agency of Dover, NH. They quoted me, gave me a list of repairs needed then after all the work was DONE. They billed my bank for another $557.62, this only three months after the policy was put in effect and after I'd already PAID $905.05. $905.05 was the original quote but wait it gets better! Now they claim we have even more issues and won't take the payment for $557.62. TOTAL SCAM, report these scams to the National Association of Insurance Commissioners. (NAIC) This must STOP. Pics attached, does this look like a house that has not been cared for? We have invested $100.000.00 to bring this 1825 house back to life. Michael Gagnon you’re a SCAM ARTIST!

I went through Allstate Oct. of 2012 when we purchased our home. I chose them due to having my car insurance with them for over 10 years. At first we thought we got a great deal. We paid in full for the year and were good! I got my renewal for the year and it went up 298 dollars. I called my agent to find out why and got a couple of excuses. First being they quoted me too low the first time. Really, $600 wasn't high enough! Then they said because my attic has full size windows was why it was raised. Since when do attic windows raise it 298 dollars a year. I was really upset and disappointed so made some calls to other insurance companies. Was told by others I was being ripped off! I went with NY Central insurance and save a ton on homeowners and car insurance. They saved me $300 a year on homeowners with higher coverage and $325 on car insurance a year! I wish I would have switched sooner.

It has been published that... Allstate is number one on the Ten Worst Insurance companies List. I did not agree until now! Recently, 5 months ago, I had a diseased and dying tree fall on my vehicle, totaling it! The owner of the tree at first denied the tree being his; however, after hiring a surveyor to come out and survey the property, he filed a claim with his Insurance Company Allstate. It was his tree. After months of being ignored, talked to as if I am uneducated and have no idea about Insurance laws and practices, lied to, asked for items which I provided, I was told by the Allstate Claims Adjuster that the claim was going to be denied. Reason being, I did not have a picture of the tree in tact prior to it falling.

I have been a long term Allstate customer (about 14 years now) and I have never filed any homeowners claim with their company. Recently, my floor began to buckle in my den. I immediately contact my Allstate representative thinking it was a foundation issue. She recommended I contact a foundation company first before filing a claim. I did and they said it was not foundation but more than likely a leak in a pipe under the foundation, which I informed my Allstate rep. She then advised that I contact my home warranty company, because I had a %1 deducible and did not cover the plumbing portion. The plumber (after two to three visits) confirmed it was indeed a leak under the slab.

One month prior to renewal, I received a bill from Allstate for an extra $187 for my home insurance. Called the agent who said it's based on an inspection of replacement costs. And guess when the "inspection" was performed? 7 days later, after I signed the insurance policy! They held up this extra charge for 11 months while I was paying the monthly installments, and threw it out in the end of my policy so even if I cancel my policy, I will still be charged on a pro-rate basis. Feeling ripped off!

A month in advance for home insurance renewal, checked couples of quotes. Allstate was one of 2 companies gave a $50 lower premium for the year. Paid policy in full & 2 months later they sent a letter stating the adjusted home estimation is $632,000 not $430,000. So premium increases by $300. This home price in appraisal (sold a year ago), other quotes, real-websites Zillow, Redfin all show in range of $400,000 to $470,000. What you call this company? Total rip-off!! Stay away from Allstate!

After refinancing our home, our bank agent said she has never seen anyone pay as much in insurance as us and recommended we find a new policy at the end of the year (renewal time). I called my agent yesterday to tell her the news and ask for a new policy. I got a phone call back today saying that one policy took over another and somehow we have been paying for two wind policies.

Received original quote in-line with existing insurance premiums. Allstate sent an appraiser who adjusted the replacement cost up by $40k. The replacement cost on my existing policy was already over what it would cost to rebuild my house. Didn't know about the adjustment till I got my bill 3 weeks before the policy is set to take effect. My agent told me there was nothing he could do. Time to find a new company.

Always very attentive to any policy changes or questions I have. Also, beat the rates of my previous insurance company substantially, saving me hundreds per year on home and auto.

If you look at my Allstate Homeowner's Policy Declaration, it looks like I'm 100% covered if something goes wrong... but the Policy Declaration page lists all these forms (by number) that make up your policy and that's what you really need to read IN DETAIL to find out what your policy covers. Getting those forms from AllState proved very difficult for me. I requested my full policy with all the forms several times; but I was sent the Policy Declaration over and over again; no forms. Turns out my policy doesn't cover much of anything. It doesn't cover vandalism (because I have a flat roof!). It doesn't cover water damage unless it's due to a windstorm.

20 Years with Allstate, no claims until now. Minor hail damage on 20-year old vinyl siding that can't be matched due to oxidation and fading of original.

Got a quote for new Homeowners Policy for full replacement coverage to compare rate with what I am paying for a house that is paid for. Quote was double what I was paying with Travelers Ins of 1,145.01. Told agent to put a mask on and point a gun at me because that was robbery. Forced to take 350,000 coverage on my house that is only worth no more than 250,000. Who are the real robbers here? She would not re-quote the price. Now I know why I dropped THEM DOWN WITH ALLSTATE. Also never had any claims.

We had water damage at our home on August 10, 2013 and we immediately called Allstate. Gabriela took care of everything right away. She had the restoration came to our house and had them start to take care of the damage. Asbestos was also called. Gabriela took care of our hotel accommodation and from there. Karen ** took over until the end of our claim. The adjuster from Allstate was Richard **. He came to check all the damage at my home and right there issued us the check to take care of the repair. The check was issued under my name and my mortgage company who sends the payment directly to our contractor. I read all kinds of bad reviews about Allstate and was worried what will happen to my house.

I had field lines/septic issues. One of my bathrooms flooded, this caused water damage. Allstate sent ServPro for restoration services. They cut up the carpet in my hallway and 2 bedrooms. They also tore up the tile in the bathroom. Allstate is saying they won't pay, because my policy does not cover outside water damage. I never asked for ServPro. Allstate sent them to me, but won't pay for the damages they caused.

We have been loyal customers with Allstate for more than 25 years for insurance for both cars and houses. They almost increased the premium every time it came to renewal. When we phoned and complained then they reduced 10-20%. However there were many times before we did not know so we had to pay way more than anyone else. Finally, we saw many houses around us having the roof changed because of hail damages. We asked our neighbors and were answered cover by their insurance. So we asked Allstate about this matter. Allstate sent adjuster to check on the roof. The second week they phoned and rejected the claim because the roof was 15 years old. Based on Allstate, any roof older than 12 years they would refused to pay, does not matter hail damage or any other reasons.

The 'adjuster' seemed barely qualified to inspect our roof damaged from wind and hail. After proving that he was totally incorrect when identifying the source of the damage, this 'Team' still refused to budge and pay for the damages that our insurance policy should have covered. Our contractor even tried calling to explain how they incorrect when stating that the roofer used too short of nails. LOL. Now I'll be paying for the cost of repairs myself, but will definitely be finding a new home insurance provider. After 10 years of paying our bill on time, without a single claim, the time we finally needed help, they cut us a check for about half the cost of the damage, refused to replace any of our damaged personal goods and told us they didn't want to argue. I highly recommend you don't use Allstate for your home insurance. You are definitely not in good hands.

I had a total fire loss on 1/9/2010. Frontier General/Assurant Group a subsidiary of Allstate gave me such a hard time I was forced to hire a public adjusting firm who received a substantial amount of my insurance proceeds. The entire claims process was cumbersome and stressful. To this date they still have not paid the entire amount of proceeds due and owing to me, almost 4 years later.

We have been customers with Allstate for 7 years with not a single claim filed on our auto policy nor our homeowner’s policy. I cancelled our auto insurance (4 cars) in July and switched to Geico because they had a much better rate. My homeowner’s policy was going to be renewed on September 22nd but with a price tag of $7072.00. OUCH! YES! YOU READ IT RIGHT! $7072 for one year worth of homeowner’s policy. I called Geico and they gave me a quote of $2000 for my house. I switched, of course. All this to warn you that they are simply crooks!! They make the customers pay for the TV ads and THIS IS NOT RIGHT! This is theft, plain and simple.

I have been with Allstate for many years and the experiences have ranged from neutral to horrific. The most recent and final straw was when I called to review my homeowners insurance policy. I was paying 1700.00 a year and had gotten a quote through USAA that was significantly less. I wanted to give Allstate an opportunity to match or justify the more than half difference.

I signed onto Allstate with an agent, as I needed renter's insurance, and I needed it quick. After dealing with the death of a loved one, my family was handling a million different tasks. One of which was getting me moved into a new place. The Allstate agent told me what I would be paying per month, and I repeated the amount they gave me just to make absolutely sure I was right. I logged on tonight to pay my bill, and I find out that there is a monthly installment fee!!!! I checked the fine print many times and could not even find an amount!! I had to Google a complaint from another customer to find out!!! SHADY! I immediately emailed the agent and demanded a refund of my initial down payment. I am taking my business elsewhere. When I confirm information, I expect a company to be correct, and on the up and up. I don't do business this way!!!!

I was a customer of Allstate for 15 years. I never filed any claims at all until I had hale damage to my roof. They prorated my roof and didn't even pay for the whole roof. One day, I get a letter from my mortgage company claiming I did not have insurance any longer. I called Allstate. They said they don't know what happened. They dropped me for adding a claim. After 15 years, you would think I'd be allowed one claim. Anyway, I had an Allstate agent come by the house to inspect so I could get my insurance started back. They told me they couldn't give me insurance. Said I have to be claim free for 2 years. How crazy is that? I will no longer conduct any business through Allstate. I'd advise you all to do the same.

We had a clog in one of our pipes causing water to overflow in the bathroom. We thought easy clean up. Then our son comes up from downstairs and says there's water pouring down the walls and coming from the ceiling. We start going through the house trying to figure out where all the water is coming from and what rooms it's running into. Clearly the bathroom overflow ran down into my son's room, but there's water coming into my daughter's room also. Her room is under the kitchen so we look in the kitchen. Everything under the sink is wet and water's there as well.

I recently filed a claim for theft from my apartment 4 weeks ago. I had a police report, maintenance work order for repairs for my front door and also provided as much proof for the items that were stolen. I felt interrogated and violated after I was told they DID a background check on me. There was no concern for anything or anyone. Allstate puts up a front like "you're in good hands" that's a load of **! I'm still waiting on my check. They are giving me a very hard time asking for things I just don't have. They are quick to remind you when payment is due, but take their slow time doing their part. I seriously would not recommend anyone to "Allstate". It's not worth your time or your hard working money.

As a customer of more than 6 years, I'm disappointed with Allstate for failing to complete my requests for RV policy. The RV was to be my home, which was clearly stated to the agency. I was confident that my request would be met as to obtain homeowner policy, only to find the agent placed me in an automobile policy, which I specifically did not request since clearly stated this would be a permanent home!!!

I tried to call in to start a claim on some water damage in one of our rentals and the first thing the agent starts off with is all the things that ARE NOT covered in our policy. She wouldn't even let me get a word in edge wise regarding the damage. Terrible service. I'm so ready to switch.

Recently I felt the auto end was failing after 20 plus years a customer. Now we had a fire that destroyed our whole lives. I am fighting health issues as is. They treat you like crap, belittle you, degrade your home, belonging! I have spoken to several others and they have noted the insurance companies they have have never treated them this way. I'm shocked that legally they can get away with this. You pay for a policy that is just expensive toilet tissue!

I was notified on 12 Aug 2013, by Allstate insurance company, that my homeowner's policy was not going to be renewed. The reason given for this action was: 1. Your sofits/Facia/Eaves in need of paint, have pealing paint; 2. The roof of your dwelling is patched. I have had the insurance policy with Allstate for over forty years with one minor claim for earthquake damage cause by a collapse swimming pool what took out some fencing. In early summer I was contacted by my insurance agent. They needed my permission to allow an inspector on to my property to perform a safety inspection to which I agreed.

I have called Allstate to come and look at my roof after severe wind damage in Illinois that happened around June 13th of this year. Not only was Allstate dodgy with their responses, but they completely failed to resolve any issues at all. After the severe wind damage done to my roof the claims adjusters sent me a letter saying that the matter was closed and that basically there was nothing they could do. I worked in league with American Dream Contractors to put this claim together, at least that is a viable company. However, all I have gotten from Allstate has been headaches, heartache and a series of downs, not to mention that the roof has been the first issue I have ever tried to file a claim on ant them charging me an extra 15% on my new rates. Allstate is not worth your time. Go somewhere else if you need insurance assistance. Sincerely, Disgruntled.

We are victims of Allstate Insurance and their gross negligence and incompetence in regards to our home. We purchased our home in approximately 2001. In 2006 our city was hit with devastating storms and we were declared a National Emergency Zone. Water started pouring into our home from the roof in no less than four different locations. We own a two story home and our sunken living room downstairs was officially a lake. When the rain ceased after six or seven straight days, we called Allstate, the adjuster showed up with his handy helper, climbed up on the roof where they spent about 10 to 15 minutes, came down and informed my wife and I that we indeed had roof damage. He stated that we had "one" shingle that was damaged that had caused our entire house to flood. Even if I had not been a roofer for seven years, the look of incredibility on my face would have been the same. This was the start of an almost four year nightmare to get my roof repaired and finally in 2010 we prevailed.

I filed a claim on my home from a storm. The guys sent out 3 different adjusters because I had 2 roofers state that it needed replacing. I know roofs want the work and insurance companies don't. When the 3rd adjuster came out he told me that if I had been with any other insurance company, my roof would have been replaced. What a great advertisement to switch away from Allstate. No one at the company is empowered to help or care about their customers. It’s bad when a company gets to that point that the customers take a back seat.

I received a notice from Allstate that they were going to come to my home to inspect my property. The man doing the inspection rang the bell and I went outside with him. I asked him to make a note that I had a contract to replace the siding and it would be done within a week or so. He asked if I had dogs (he could hear them barking) and then had to know what breed of dog they are.

My husband and I just returned from a second failed mediation with Allstate for damages sustained during Sandy. Delays, and denials were constant and they sent an engineer who lied about his findings. We are elderly and had legitimate losses and they denied us without any compensation. FEMA found 40,000 dollars worth of damages.

My daughter was bitten by a neighbor's cat. We were just walking out the door. There was no question who the cat belonged to. My daughter was in the hospital for 10 days. They had to call in poison control and there was never a question about who owned the animal. Allstate even paid a couple of the bills but it's nowhere near what was owed. I would like to know how to get more people to stand up against these crooks?

I'm a tenant who lives under an Allstate homeowner. Recently, their icemaker line had a hole in it which resulted in water leaking into my kitchen, mold and mildew. Also, the installation was so wet that it had to be removed by the plumber. Allstate took their time handling the problem. I missed days of work. I had to go to the doctor as a result of mold/mildew exposure and did not have funds to feed my daughter and me during this stressful moment. I spoke to an Allstate agent that told my landlord to get the work done to the house, then an adjustor will come out later. He also said that the pictures were good enough for the claim. I knew that was not the correct information.

Few years back we had this insurance for many years, we start having problems for raising without notice the auto policy. We submitted a claim for Burglary of Residence in 2009 approx. The city is Channelview, TX. We also submitted the policy report case # ** and the deputy, Goldstain from unit 43E24, and the police were not able to find any evidence but we did submit the claim over a policy insurance we had for this. The policy never specified the "requirements" or how the policy will work in that event. They told us to fill out a list of what was missing from electronics to money. So we did.

On 6/23/13, my husband and I returned home to find that our lawn mower and trailer had been stolen from our front yard. We contacted the local authorities and filed a claim with our homeowners insurance. The value of the property taken was $3,200. It took over a week to finally get in touch with the Allstate Claim adjuster assigned to our case. We conducted our interview and was advised they would contact us back that day with the settlement. When we heard back from them, we were told that we would be receiving $328.11 (after our $1,000 deductible) for the trailer, and that the lawn mower would not be covered because I used it to mow my vacant lot and my 67-year old widowed/disabled mother's yard (land I will inherit upon her death).

I called my insurance company, Allstate, who I have been with for 19 years and never filed a claim before because during the Sandy storm, I had some leakage from my roof. I asked my insurance agent to come check and see if I needed my roof replaced and if my insurance would cover the cost. When the agent came out and checked the roof, he said the insurance would only give $250 to fix the hole and a bucket of paint. Two weeks later, I received a non-renewal letter stating Allstate would not renew my homeowner insurance because my roof is dry rotted and deteriorated and in need of repair. I am a 68-year-old senior citizen and have paid homeowner's insurance costs with Allstate for 19 years and NEVER was able to be covered by Allstate when I filed a claim with them after being a faithful customer for 19 years and I had to shop around at the age of 68 to find a new insurance coverage. I will tell everyone I can that Allstate insurance coverage is a Rip-Off!!

Early this February, a hailstorm hit my area. I had damage to my roof vents, so I replaced them myself. On February 19th, I had my wife call Allstate to file a claim and check the roof for damage. On 3/12/13, Kenneth ** came to inspect the house and garage roofs. He said it had wear but no hail damage, but the gutters had damage and we could claim them. We declined because of our deductible. Two weeks later, we received a letter from Allstate telling us if the roof was not replaced, they would not renew us. I had two contractors come out and look at the roofs. They said it was hail damage. I called my agent Michael ** to see if he could help me. I was told Allstate replaced his roof twice but could not help me. I then called Allstate to meet with Dan from M&M Roofing.

I had wind damage to my roof and water damage to my ceiling and wall. Allstate adjusters only want to put on 1 bundle of shingles on my entire roof, not cover the loose ones that will blow off in the next wind storm; paint a little spot on my ceiling, not the entire ceiling to make it match; not worry about matching my paneling or the paint on it; not worry if there is mold behind the paneling. They are a JOKE. I would not recommend them to anyone!!!

We have had Allstate homeowner's insurance since 2008 and today, 6/19/13, was the first time we filed a claim due to water damage. We went through the 800 # and spoke with emergency services and explained that on Monday, 6/17/13, we noticed water leaking from the upstairs bathroom into the downstairs bathroom through the lights on the ceiling so obviously through electrical. They recommended that we cease using the upstairs bathroom which we had already done and that our deductible was $1000. Our adjuster Chery called and took the same information over the phone and afterwards, informed us that it would not be covered under our policy even though we specifically requested water damage. She stated that it would only be covered if it was a one-time accidental incident that would be able to dry out such as a toilet overflow. I stated that made no sense as if the toilet overflowed we would be able to clean that up with no assistance. She stated that the damage has been done over time and although we would not be aware until it is visible, it would not be covered. I don't understand this - If we are not aware and notify once we are, how is it our fault? And why would I only have coverage for situations that would clean up easily?

In March 2010, a terrible wind and rainstorm hit my house in Philadelphia. Allstate Insurance told me to hire a remediation company to remove the wet sheet rock, etc., to prevent mold, and to take all steps necessary to prevent further damage from water coming into the home, including getting a patch on the roof. I hired a remediation company and a roofer who did just that. Allstate then came out 20+ days later and stated they saw no damage and denied my $13,000 claim.

I had 2 roofers come out and tell me I had obvious damage to my roof. After 7 years, I filed my first claim with Allstate. They sent an adjuster out who said, "Oh, it's just some loose nails and such." 3 months later, I get a cancellation (non- renewal) notice due to the poor condition of my roof. So the adjuster says my roof is fine, and they cancel my policy due to a poor roof condition. This is a joke, right? This is an obvious company policy to take money, deny claims, and show nothing but profit.

Allstate is a ripoff. I've been with them for 30 years and they are THE most expensive insurance! I stayed with them all these years because I thought they would take care of me when/if I did have an accident and I didn't want to risk going to another company. I've had three accidents in 5 years, and two of them were only minor fender benders, but before that I only had one accident in 30 years. Then I relocated to Wisconsin from Texas and my insurance almost doubled because of the last accident!

I was hit by a driver insured by Allstate Insurance. What an experience!! The driver had no license, but the vehicle he was driving was insured by his wife with Allstate. He hit me damn near head-on, with my fiance and our 6-year-old daughter in the vehicle with me. The guy crossed double yellow lines on a two-lane road and smacked us, totaling our vehicle as well as the vehicle he was driving. The guy lied from the moment after the accident, and even once the police arrived on the scene, he continued to lie. He claimed that the vehicle in front of him came to a sudden stop so he had no choice but to cross over into oncoming traffic. He hit the vehicle I was driving so hard, because he was accelerating to pass, that the vehicle I was driving lifted up off of the road. It was a mini-van and he was driving a Mercedes.

I was with Allstate for 24 years. I had home and auto insurance. I made one small claim due to theft from my home over those 24 years. I never had a car accident or any auto claim. They just dropped me for home insurance because I live 6.2 miles from a fire station. They said that it is 1.2 miles too far. They want to continue my auto insurance but I am taking that business elsewhere.

My family has been Allstate customers since 1994 for both our home and auto. I received a form letter about two weeks ago stating Allstate is dropping me. Apparently,my relationship with Allstate (no claims of any kind ever) is not worth a telephone call, visit or personal letter (signed by an actual human). I thought that I was covered by good hands when, in reality, I was only being given the finger. It comes as no surprise that the corporate raider leading Allstate was also at Sears and has been a part of their downward spiral. These companies have come to care more about dividends and not about the business itself or the people who work in the business and those that they are supposed to cover.

We lost our home on August 28th of 2011. We have been stonewalled, denied and received nothing but grief from all involved with Allstate. We are essentially homeless and the mental and physical anguish is approaching unbearable. These people, and I mean all involved, are incredibly callous and uncaring. I believe all of them will reap incredible bonuses by their actions. Please read or review "Delay, Deny and Defend" by David Berardelli to fully understand Allstate's philosophy.

For 15 years, we insured with Allstate Homeowner Insurance and our deductible is $1000. This is the first; we have a leak on the ceiling wall and contacted Allstate no: **, name: Sandra **. They promised they would call us back, and they told us to go ahead and call a local plumber which we did and Restoration and they cut my ceiling wall to detect the bathroom leaks. And in 3 days, Allstate never called us back and my husband kept leaving them voice messages. Finally, my husband spoke to them and they mentioned that our claim was denied.

I noticed water leaks coming from the roof in my kitchen directly on top of microwave oven when it rains. I called my agent Don ** of Allstate Insurance in Millcreek. Jeff, his assistant, answered the phone. I told him the issue and he said no problem, he will send the adjuster to check the leaks and my deductible is $250. When the adjuster, Rochelle **, came, I told her where to look. She went to the crawl space in one of the bedroom not really knowing what she's doing because it's very obvious. She forced the lid to the crawl space and broke it, particles and residue fell all over my daughter's wardrobe in the closet. She took pictures in there. None of them made sense since the one she should be checking is the roof but she did not go there.

I have been an Allstate customer since 1994. Aside from one automobile claim, hit by an uninsured driver, I have filed no claims. We were hit pretty hard from the storm in 10/2012. Trees down on the roof, gutters off, Soffit damage and siding damage. We have been jumping through hoops since October to have our roof repaired. We have had three claims adjusters out to the house and all keep finding more damage (which makes me question the education of all their adjusters), but refused to fix more than one side of the roof. We had puncture holes to one side and 20 shingles blown off the front (the roof is 20 years old). We now also have animals living in the attic due to the holes. We just had a brittle test done and it's right on the line so the adjuster refused to allow for a whole new roof. We just did a complete renovation of our basement and yard.

The sump pump coverage needs to be bought separately.

I had a hot water break. It flooded my kitchen, dining room, and breakfast room. Allstate has a clause that states the break in the line must be above the slab. Of course mine is not. 16 years as a customer. Never had a claim. I'm not giving them another 16 years and I would recommend to you not to give them any.

The worst. I will try to be brief. We had roof damage (caused by hurricane Sandy) which in turn caused water damage in our master bedroom and one of my boys' room. The Allstate adjuster came. I think he already knew the outcome. After inspecting the roof and the inside damage, he determined that our roof, which is about 20 years old and was missing about 70 shingles, was repairable. In other words, we should patch it up with shingles. That will be a different shade because the shingles on the roof are of course faded.

We had the unfortunate experience of waking up to a house fire in October. Allstate put us up in a hotel for a week and then moved my family and pets into a rental home. The estimate for repairs was 6-9 months. We got a strange email yesterday from a woman with Allstate telling us to have the rental furniture ready for pick up on April 5th and have the house move out ready on April 6th. We were like “What?” The insurance adjuster went back and forth with our contractor until February 28th when work finally started. (Allstate wasn't putting any GC amount in the bid; so of course our contractor wasn't going to start the job until he knew he was getting paid.) The insurance adjuster said, “Sorry, but on April 6th you are out of money.”

DirecTV installed a Dish on the top of my house and we now know that the lag bolts were not sealed properly. We know this because we happened to see the ceiling discolored in an upstairs bedroom. After DirecTV admitted blame and had me jump through hoops for pictures, estimates, etc., they told me they would only paint the discolored spot and replace one shingle. Well, there is mold in the crawl space and no color match for my roof. This would depreciate my home. They advised to call my Allstate Deluxe homeowner insurance, which I did. They said I wasn't covered. Unbelievable! What am I covered for? I have had Allstate for 25 years - no claims. I am so pissed I could scream!

I have been on the phone for hours with Allstate customer service reps, obviously in another country, who are unable and unfit for handling customer issues. Allstate wrongfully billed me (first sending a bill to me at an incorrect address, and then billing me for a policy that was cancelled) and then had the fortitude to send my non-payment of a few pennies over $30 to a collections agency. Again, you must realize that I have been on the phone for hours on end, being tossed around from one person to the next, and then being totally unable to reach the same customer service rep again on the phone. They won't give you a way to contact the person who was trying to help you, so you basically have to start over in the process. Allstate is deceptive in their billing practices, unprofessional in their customer relations, and inept at handling their own errors, which have caused me emotional and financial distress. A simple $30 bill has been sent to collections and is jeopardizing my nearly perfect credit scores. Again, all I can say is pitiful company to work with or to be insured by.

I have full coverage Allstate Homeowners Insurance but when black mold from a leak under my bath tub (and behind a wall) was discovered because it was leaking down into the condo below mine (and ruining their carpet and walls). I was told by my Allstate agent that leaks are not covered unless discovered immediately. How are leaks supposed to be discovered immediately if they are behind walls? This is a clear "loophole" to get the big insurance companies from paying up when the policy holder needs repairs. Allstate is a clear rip off! I should not be living in my home until the mold has been removed and repairs completed, yet I do not have sufficient funds to make the repairs, so this US Vet is going to be homeless and possibly even lose my house! I just want Allstate to have the black mold removed and the required repairs completed so I can live safely in my own home!

We have severe damage to my home caused by the Sandy Storm. I have structural damage as well as lost everything on the first floor. I have a $250,000 Insurance policy for just such a problem and they are refusing to pay what is needed. They have paid me $53,000, when I need at least but not limited to $150,000. My walls have bowed out and the main floor beam has pulled away from the outside of the house ... I had just finished remodeling and have most of my receipts, yet they still do not want to pay. I am flustered and overwhelmed. Whatever documents they have asked for, I have provided.

Oct. 25, 2012, my daughter submitted a damaged roof claim. On one side of the roof, the shingles had been hit by strong wind and in a section of about 14 feet x 12 feet. The shingles were piled up as though a whirlwind had just sucked the shingles off the plywood and stacked them in a pile. My daughter called me and her dad and wanted to know what she should do. I showed her how to email a claim for the damage. Our local agent was contacted and he stated he would send an adjuster to her house as soon as possible. I was told to call and get an estimate of the damage, which I did the same day. The roofer stated there were signs of hail and strong wind damage. The roofer stated the shingles needed to be re-tacked back in place at once because it was scheduled to that evening. I called the local Allstate agent and he said that would be a good idea. The roofer re-nailed the shingles.

On April 27, 2011, the state of Alabama was hit hard by EF4 Tornado. We filed a claim with Allstate Insurance and it was denied. Naively, we trusted the adjustor because we thought we were in good hands with Allstate. However, after months of continued loose shingles in and around our home, we realized we were not. We contacted Allstate a second time and their adjustor again told us to wait a little longer that damage was not yet sufficient. Most recently in October 2012, we had water damage to the interior of our home and called Allstate who again advised us that damage was not sufficient to replace our roof. We got three estimates from local roofers and all advised roof was in need of replacement. Out of frustration, we sought out another insurance provider who would not insure our roof due its poor condition. So we had to pay out of pocket $8,600 to replace our roof. I have not experienced the customer care feature of Allstate Insurance. After this experience, I would never recommend Allstate Insurance coverage to anyone!

Allstate had treated us very bad. I feel like they should not be called Allstate. They should be called Alqaida because they treat us like their enemies for no reason. We thought we bought an insurance to protect our house, but it was like commencing a war. We suffered Sandy damages in our house and as today, we did not receive any checks or a solution. They have sent the letters and checks to another address, so we did not know what really they are saying. Now they said to us that it is too late to complain about something we had told them when they came for inspection. I feel like they sent the letters to a different address with bad intentions. I feel so down and my life is not the same after hurricane Sandy and Allstate.

I filed a claim and the agent said I would have a check within a week. Adjuster called and said we were not covered. He did not even come look. It cost over $13K out of my pocket. Lawyers will not even talk to you because Allstate can afford many more hours of legal than any one person can. Do not buy Allstate!

A summer hailstorm caused roof damage to our rental property, but we didn't become aware of it until water caused interior damage. We called Allstate, thinking it was from Sandy. But the inspection showed it was from the July storm. The adjuster first said the hail only damaged the roof vents. The next adjuster said it had no damage. The last big shot said we had old damage and they won't pay for the roof. What a ripoff company. We are living on a limited retirement income, but have managed to pay for coverage on two homes and two cars in spite of increases with every renewal over the past three years. Now we have our first claim, and they deny coverage.

Allstate may act like they are the first one on the scene, but don't be fooled. The adjuster didn't finish his final estimate till 2 months post storm, and he came in one week after the storm. My neighbor who had insurance with Hartford got an adjuster 1 month after the storm but got a settlement check before we did. We are not even close to it because they claim that they need to send an engineer to prove that the damage in the crawlspace was done by the storm?! My contractor had already done half of the work, and now we had to stop work because their engineer is missing in action till this Saturday. Then it will probably take another 2 weeks for them to get everything filed and decide if they want to pay. If they don't cover it, we have to pay out of pocket to have the sub-floor pulled up again in order to fix the crawlspace! Their lack of organization is beyond me, and now it will become my problem because of their inability to plan.

Renter called and said upon returning home, a pipe had burst under the bathroom sink. He said there was a good amount of water in house. Plumber said there was at least 2 inches throughout house. House has wood and vinyl floors as well as carpet. I asked if they were going to call Serv Pro to start the process of drying the house out and I was told by the agent's secretary that the agent was off till Monday, that we needed to call Claims and they would tell us what to do? My next question to her was, "Then why do we need you?"

Allstate informed me I needed to replace my roof. I paid over $7,000 to replace my roof. After contacting Allstate to inform them that I had replaced my roof, they informed me that they would not renew my homeowner's coverage. This is a scam by Allstate to drop homeowner's coverage. I have had Allstate homeowner's coverage for 17 years. The government needs to step in and protect us from what Allstate is doing. I am 51 years old and also have auto coverage with Allstate for 25 years. I hope Allstate is hit with a class action lawsuit to help all of us wronged by Allstate.

Roof was 15 years old and had damage from Sandy. I called and they stated they would be out in 72 hours. I scheduled a contractor and he showed up on day 5. Claims personnel called and said that the cat team would come out. Cat rep called and said he could not get out for 10 days. Roof was replaced before anyone from Allstate would come. Now they are stating that they are not covering the roof because they did not see it. I'm moving to another company. This was our first claim.

Fraud - Do not get hooked on their low premiums. There is a reason why they are lower than other insurance companies. They take your money and low-ball you on the claims you make. They are known for denying claims due to wear and tear. What an excuse. I would hate to have my house burnt down from a fire just to hear an Allstate adjuster tell me that the house would have burnt down due to wear and tear. Stay away. I hope this company, from top to bottom, burns in hell.

I put in a claim for my garage roof which had collapsed and a leaky roof in my home during an unexpected snowstorm.The claim was denied saying that it was wear and tear although it was obvious that something had fallen on it. I also received a letter saying that if the repairs weren't made, my insurance might be dropped. Then on Oct. 29, after hurricane Sandy, I had even more damage to those areas and they again denied my claim. They agreed to cover my fence, only which had blown down.

My parents’ house was insured by Allstate for 8 years. After The Sandy Storm, we had minor home damages - nothing crazy, thank God. When my mom called to place a claim, she was told our insurance was cancelled on 10/25/12, 3 days before the storm. Their explanation was since our car is not insured with them, they would no longer insure our home. When my mom asked why she wasn’t informed, the representative said a letter was sent to us in August, a letter we never received. The representative told my mom that wasn’t their problem because they sent it to us. They told my mom that if she didn’t like what she was hearing, she could get a lawyer. Getting a lawyer would be more expensive than making the repairs ourselves. They are a huge rip-off. Stay away from Allstate!

When I realized that Nationwide was hosing me on auto insurance, I shopped around, and lined up with a very helpful local Allstate agent who provided me with some great numbers for both auto and homeowner's insurance. He was accommodating, professional and very thorough. I ended up saving nearly 50% on my auto premium, with essentially better coverage. Homeowner's was a bit better, too. So far, so good. But he's the agent, not the corporation.

In the past three years, the premiums for my homeowner's and auto policies have increased 6 times in a row. I have had to contact my agent to find out why each time. I have asked my agent and Allstate corporate to inform me at policy renewal time of the reasons for a premium increase, and in writing. I've also asked the agent and Allstate corporate to send me the reasons for the past 6 increases, in writing. All requests have been denied by Allstate. I have been told "We do not inform customers of the reasons for premium increases at renewal. Contact your agent." It has become very obvious that Allstate does not want to communicate premium increase reasons to the customer in writing, especially at policy renewal. My only recourse for this lack of communication of the reasons for premium increases at renewal seems to be cancelling Allstate after 35 years with them.

Allstate Insurance does whatever it has to not to pay claims! I have heard this before and after 20 years, I am leaving Allstate. They have denied two claims in a row when it was obviously to be paid. They simply say, "Get an attorney" because they know the costs are too high for the average consumer! Avoid them at all costs. Pay a little more for another company. They are rude and arrogant people.

We sustained 15,000 dollars of damage to our roof during a severe hail storm in Rome, NY. We had two contractors look at our roof. Allstate sent two adjusters from their disaster team from out of state. They stated we had hail damage but not enough and dispersed a small amount of funds to cover damage from hail to the gutters, facing and screens. But they also stated the hail damage to the roof was minimal. We contacted a private adjuster and requested a second local adjuster to come from Allstate. The private adjuster marked multiple areas of damage to the roof and saw the large amount of cinder in the gutters from the damaged shingles. We also then had water leak into our basement - the hail punched holes in the screen over and around the chimney causing the leak. We never had a problem before the hail storm.

Allstate wants to repair parts of my roof. I have had contractors tell me there is no way you can do a color match of a shingle installed 15 years ago. Not in very good hands.

From my first contact with Allstate to report a claim, it was clear to me they were maneuvering for the eventual outcome of denying my claim. They weren't even skilled at this maneuvering. It was very transparent that they were going to find some reason to avoid paying what they owed under my policy. Here it is in brief: A power surge blew out my air conditioning compressor, which was listed as a covered event in my policy. However, as soon as I made the first call to report the claim, Allstate personnel began hinting that they probably wouldn't cover it. First, they exclaimed, "Wow! That's a lot! Wow!" Then they made absurd attempts to convince me that they couldn't possibly cover the compressor itself because we had also elected to replace the entire A/C system at the same time. What has the one got to do with the other?

Allstate Insurance of Cedar Park, TX "steal and don’t have honor!" We had a huge hail storm here 2 or 3 years ago. Everyone here had hug hail damage, "small basketball-sized hail!" Almost everyone had roof leaks including us too! Allstate refused replace ours! Our neighbors had Allstate too. Their roof got replaced and they had small leaks. We have heavy leaks and now it's gotten worse and our ceiling will fall in soon if not fixed!

Someone from Allstate went to my house. They said that if I didn't replace my roof, they are going to drop me. I just had to replace my basement walls. My roof is probably 11 years old. It does not leak and it doesn't look that bad. I plan on getting a new roof in the future. But I am not able at this time. I was laid off from my job for 2 months. I am back to work now. I have been with Allstate for 25 years. I have filed one claim. I went through hell with that.

We have a Viking Ice maker that malfunctioned. After finding and correcting the water that came from the ice maker, we hired a wood floor contractor to repair and refinish the dining room floor. While the total cost was significantly over our deductible, we just paid the bill and moved on. Several months later, we discovered that the ice maker had leaked (no more than 2 days while we were out of town) much more water than we realized. Additional damage was done to the sub-floor, insulation, and minor HVAC items in the crawl space of the house. Mold developed over the affected area in the crawlspace.

I was solicited by an agent who offered lower home insurance premium. I called the office and had a lengthy discussion, asking many questions to make an informed decision. It was a daylong event as I had to speak back and forth with my original agent as well as the Allstate agent to cancel coverage with one and start coverage with the other. I was told that in order to get the quoted home insurance rate, I would have to include my vehicle as well and I did. Approximately 18 days later, I received a call indicating my policy would be cancelled if I didn't have the roof on my home and garage replaced. I've spoken to many homeowners who had never heard of such a thing.

Our house in Richmond, VA 23231 - We have had our homeowners with Allstate for 25 years. It was cancelled. They said that the steps were chipped. After contacting the office, it appears there were leaves on the steps and one other minor thing was listed. We have filed one claim in 25 years.

You are in bad hands with Allstate. I received a non-renewal notice from Allstate Insurance on a house I own in Northwest Fort Collins. Allstate claimed their reason was missing shingles and sent me a picture of a single missing shingle tab. I was able locate and repair the missing shingle tab that was in the photo and there were no other issues with the roof. They also claimed that a third party contract inspector was bitten by my step daughter's dog, tore the inspectors skirt and drew blood.

I will make this story not long and drawn out. There are two local Allstate agents in the Fairfield, CA area. The first one is Linda, her phone number is **, the second's is **. I am a small general contractor in this city that recently completed a project for a client that has a policy with these two so-called good hands people. The project was directly contracted through me by the homeowners, in which I received payment in full for services rendered. The problem arose when the homeowner went to renew their policy which had nothing to do with myself.

We have had Allstate covering our home for close to 40 years. We received a call from them earlier this year stating they would have someone come out and take pictures of our home. No problem. We just received a notice that our insurance would not be renewed as of 9/23/12 due to our house needing painting, some shingles loose and items too close to our house. We were not given previous warning. We did receive calls but not about this as far as we know. We have our vehicle insurance with another company and I know they have wanted us to bring that back to them.

My ceiling collapsed and I was told it is not covered. I've been with them for 32 years. They said if it wasn't wind or rain damage, there’s nothing they can do.

I have been paying Allstate for many years for insurance for my vehicles and homes. They stood by their services, as they were generously being paid for, in The Blizzard of 2010 when the weight of the ice caused the gutters to fall of my house. All the gutters were replaced as well as a window that was damaged during the storm. I was thrilled that they followed through and provided a service for which I paid for.

After receiving a review of my mortgage escrow statement and seeing a monthly increase as insurance is included in escrow, I reviewed my last two years’ Homeowners bills. My annual policy had increased 29% without any claims, and I had been with Allstate for 10 years. When I called to inquire why it went up, they said they had a national increase of 27%! Wow! What a way to keep a customer! No warning and I lost out on 7 months of increase without realizing it until escrow review. I said I'd definitely be shopping around. After that, I received a letter to "bring my car insurance over and save on a bundle". Yeah, all over that! Instead, I moved my Homeowners over to Progressive where I have car insurance and saved 117%! When I called to cancel Allstate, they then asked what they could do to keep me. "Rewrite the policy?" Too little too late, why not "rewrite it" to begin with upon first complaint? Allstate, not in good hands!

In weak hands with Allstate - Before closing on my house on May 30, 2012, I hired an inspector to check it out. He did his inspection in mid-April. Among the things he told me was that the roof was not perfect, but with a coating this year the roof would last two or three years, and that the house was otherwise is good shape. I also had a VA inspector do his own inspection just days before closing. Last night, I got a letter from Allstate, notifying me that they were canceling my homeowner's insurance as of mid-August because I had a "severe" crack in the roof. No prior notice of a problem. No opportunity given to fix it, just a cancellation.

I had water damage to my bedroom ceiling, walls of my bedroom, living room, and bathroom from a suspected leak from a third floor shower. On advice from Allstate's claims rep, my plumber prepared an assessment of necessary repairs and what he would have to do in order to find the exact cause of the leak. I gave the adjuster the written assessment, and he said, "This is a lot of money!"

In September 2009, my mom passed without a will. I contacted the agent and talked to him and explained everything. I explained the house is owned by the bank and she was a divorced and I have three siblings. About March of this year, a tree fell on the fence and I contacted the agent asked for advice how I can go by making a claim to repair the damage since the policy was in her name only. I was told the process is the check goes in her name. I called the claim department and answered all of the questions and told them that my mother had passed away and I was not at home; no one was injured. The claim lady assumed no one lived at the house, but I still lived in the house. Now, that have cancelled the policy.

My home was broken into and there were items broken and game systems stolen. The TV was taken and back doors torn up. I gave Allstate a fair estimate (items were on sale and the work to be done to repair the damages were also discounted) to repair and replace my items. Allstate depreciated the fair estimate and took my deductible as well, leaving me with enough money just to really get the door fixed. The fair estimate was $3,000 and Allstate's answer was $1,236.11. The door alone will take $800 to replace. I am a single mom with one teenager and a twin and no game systems and no TV and no reserves to replace these items on my own. So much for insurance. If the mortgage company didn't require it, I wouldn't have it. So far, it has not only cost me my monthly, but also taken me back in this situation. Dean ** might need to investigate his role a little more. Are we really in good hands with Allstate? Does Allstate really help out when mayhem comes destroying? I don't think so. Not in my case anyway.

I had hail damage on my home twice, March and April 2012. Allstate is low balling my claim to where I'm having to put my own money in to get repairs done that are needed. They don't pay enough on claims, they stall so you will settle on a lower amount. They don't care. I do feel sorry for the people who have to work for Allstate. I wouldn't want to do this to people day in and day out, and then have to go home and face my family.

Allstate adjusters confirmed sinkhole activity and damage to my home. When purchasing home in 2000, I purchased the Allstate Deluxe Homeowners Policy. The adjuster called to confirm I was indeed covered, but the policy has a limit of only $10,000 to remedy only the sinkhole. The engineering firms that have submitted remediation proposals have a starting base of $80,000. When discussing the problem with the adjuster in Nashville, Mr. David ** stated that Allstate really did not have sinkhole claims in Tennessee. I dispute his comment. In fact, my immediate neighbor has a similar problem (His insurance carrier is State Farm.), and Remco Engineering is remediating his home with an estimate of $100,000. Currently on my home mortgage, I owe approximately what the beginning costs of outside remediation of the home is estimated. This does not include repairing interior damage of my home.

Do not believe what this company is advertising. In April 2011, my brother’s house in Virginia was destroyed by a tornado. They had Allstate homeowners for 28 years. Over a year later, the home is still not rebuilt. Allstate insisted for a long time that the house could be rebuilt - despite contractors’ recommendations. Due to their delaying tactics, what remained of the house became infested with mold and mildew to the extent of mushrooms growing out of the carpet. Now, Allstate has offered a piddling amount of money to settle - certainly not enough to replace the home. Their stance: take it or leave it. To add insult to injury, they have now increased my brother's premium. Allstate ranks as the worst insurer for consumers. Search for Allstate and McKinsey documents online. Protect yourself - be an informed consumer.

After the hurricane, Allstate sent an agent by the name of Mr. Anthony ** who helped us to follow the 12 steps of the ICC. Allstate found us in compliance. On our certificate last flood renewal, it stated an elevated home. So this year, our flood renewal is due 6-1-12. Our insurance is supposed to be lowered because of our elevation. Allstate sent us a renewal for $589, then they sent another for $823. By law, we must keep our flood insurance and we have since 1991. So we paid it, but when we received our declaration page, it stated non-elevated home, which is incorrect. Mr Glenn ** told the underwriter Phillip ** not to use the official documents they have (elevation certificate, Letter of compliance with ICC from chief building inspector, Johnny **).

Homeowners policy will be cancelled in June. My wife and I received a message in the mail from Allstate saying they will cancel our homeowners policy because we do not have auto insurance with them. (Note: I noticed Joel of Jersey City, New Jersey on this website was told the same thing by Allstate). I sent Allstate a message via their site telling them I will not be blackmailed. And if that they do not renew my policy, I shall contact this site. I got a message from a lady that said they have to cancel the policy because we do not have "any other supporting business lines." But this is not what they said in their letter. The IRS knows that I am an author and my wife is a nurse. What would be the problem anyway? If an attorney reading this feels this merits a hearing in court, I shall be happy to hear from her.

I have Allstate homeowners insurance. The rate has risen in each of the previous three years. I called this morning to discuss the situation with my agent, who told me the company had losses so they had to raise the rates? He told me I could increase my deductible, but was not able to successfully communicate to me how that might impact a claim, stating numbers that didn't match up. He also told me that if I let them cover my auto, they could give me a discount on the rate. How can they insure more property for less? He then told me that the multiple policies would increase customer loyalty. I told him a steady rate would increase my loyalty and less scammy talk. What's with the double talk insurance from Allstate? It doesn't foster confidence or an interest in doing business with the company. I'm sending a letter to the state insurance board.

I purchased homeowners insurance with Allstate in 2009 and each and every year since then, it has gone up. My house payment has gone up with that in 2010, my homeowners insurance went up $179.71 and then I got a letter in mail saying that there was a processing error for 2010 through 2011, that my insurance has gone down and they made a mistake, so they sent me a small check for $27.00. Then this week, I got a renewal letter saying my insurance is going back up for 2012 to 2013. I can't even understand how Allstate can get away with doing this. I'm new to home buying, this is my first house and I got a big surprise the year after I purchased my home. Not only did my insurance go up, but my taxes on my house went up and I didn't even realize it, so I ended up owing all this money on my escrow. My house payment went way up.

Please do not take any money out of my account. I have another account that I would like for the insurance to come out of. I was able to speak to one of your representative and he informed me that it was nothing that he could do to accommodate me. I told him that I did not want to change insurance companies because I have been with your agency for many months. I was able to speak with my bank and they informed me there was nothing that they can do but charge me a fee of $30.00 to stop ACH. The representative from my bank stated the insurance company is able to stop the process if they wanted to. Your representative told me that he would call someone to check into stopping the payment, which I doubt he called someone. He probably spoke to someone in the office because he did not know who to call to help out a customer.

On April 16, 2011, my house burned down completely. Allstate, after having all the inspections and investigations, completed satisfactorily has still not moved toward any resolution of the claim. According to the Allstate adjuster, they are dragging their feet because of a form (unsigned) that they received from the Florence Allstate agency in Albany, NY. This form states that I was going to move into the house within 3 months after signing the contract. The house was still under construction. I never saw this form and as I mentioned before, it is unsigned. The Florence agency will not admit that they sent the form and will not discuss anything about the claim with me.

Depreciation rip off: A home we own received hail damage. Allstate deducted our $1k deductible and what they called "recoverable depreciation" of over $1k, and sent us the difference. The adjuster said after the roof was repaired, the contractor could sign a form attesting that it was repaired and then a check for the depreciation would be sent to us. Now the agent is telling us that since we did not spend over the amount of the check sent to us, they don't owe us the depreciation.

This is about the flood claim on my brother’s home. In 2005, Katrina caused my brother's home to be flooded. Ronald ** made the claim on his home, but was murdered in 2006. I am his brother, Roland ** (POA). I am seeking help to repair his home. You may contact me at ** or email me at **.

This company (Justice Agency) insurance 907 Rivergate Pkwy in Goodlettsville is under Allstate no matter what the name it is under still the same **, ** and ** are thieves and they have thieves working for them. They are trying to sell their company due to fraud.

Insurance claim: I had a house fire and Allstate refuse to reimburse me for rental expenses, landscaping damages and for an air conditioner unit that was stolen during this incident.

My home was destroyed by arsonists and the guest cabin and equipment shed were also vandalized and robbed. I fought Allstate for over a year and finally had some FHF the payment on the policy. They never paid under the interim living clause, which I had for one year, and never paid for the debris removal or the landscaping and decks that were destroyed. My home was paid for and I was ready to retire to the country property. Allstate was very cavalier about the entire disaster and the agents in Tennessee were the rudest people I have ever dealt with.

I have never had a claim of any kind with any insurance carrier in 30 years. I've been with Allstate for about 10 years and I am fed up. Last year in 2011, I had my car insurance go up 10% and my home insurance go up 12% without even having any notice. This year 2012 is the final straw. The camel’s back is broken. My auto insurance went up another 10% and my homeowner’s insurance went up over 19%.

There was a hailstorm in June 2011. Numerous homes in the area received new roofs. My roof is old and has 3 layers. I have had Allstate for auto and home for over 20 years. The adjuster came in December and said vents were damaged by hail, but the shingles had no hail damage, just old. I gave $47 (after $500 deductible) for vents, but said I should not have vents repaired. When I requested a quote from another insurance company, I was told that because a claim was recently paid for wind damage, I would have to replace the roof myself before they would insure my home. Do I have any recourse with Allstate as I believe they unjustly denied the claim?

Without notice, Allstate increased our home owners insurance 24% due to "weather related claims." There has been no significant weather event in this area since the ice storm of 2007. Adding to the anger is that our insurance rep failed to inform us of the increase while visiting beforehand to review our policy and was non-responsive when asked for some notice from Allstate justifying the increase.

I've had Allstate for the 12 years. I've owned my home and never had a claim until this year when we had two separate broken pipes. So, I had two claims, one for 5K and one for 8K. Allstate paid them and then dropped my policy because I had two in the same year. The adjuster was very encouraging and wanted to get me as much money as possible. She even paid me for the couple of loads of laundry I did after cleaning up the water with bath towels. Nobody ever told me it would be a bad idea to have two claims. Thanks, Allstate.

In the winter of 2010, I called about an ice damage claim. It took Allstate months and many calls to get someone here. This young man did give some to the claim, but stated most was past damage (well of course, it began previously in the winter). Fine, I was happy for the little bit to repair some.

I had an issue with a burst pipe under my home (crawl space). I had a plumber come out 9/11. He stated that there was a hole in one of my pipes and that it dispersed some water (about 10 - 15 toilet flushes worth). He did not say it was from flushing the toilet; he just used that term so I could understand the amount of water that was under my house.

On 8-28-2011, we had a bad storm. We were without power for one week and had severe mold damage downstairs in our house. They gave us a check for $7,340.58. On October 29, 2011, we had a severe wind storm, resulting in trees down in our front yard, which took out our fence. They gave us a check for $2661.46.

A drunk driver crashed in our home on February 01, 2012, and damaged our home, 4 vehicles, gate, and till now, Allstate has done anything, or send out an inspector to help us out. Allstate is stating that we, the owners, have to find a contractor in our area to get an estimate, and we did, but the contractor went away for 2 weeks, and we called Allstate to see, if they can send an inspector out, and they mentioned that they do not send inspectors out for homeowners claims! Never heard that before in my whole life. It's a horrible company to deal with. I kept calling them, and they keep transferring my phone call to different claims adjusters. I am looking for a lawyer. Please help!

In December, I received my homeowners quote from Allstate for my primary residence. The quote was $2400, up from $1800 last year. Then in January, another quote was sent to me for $3700 a year. I have had no claims and been an Allstate customer for over 30 years, both home and auto, never having filed a claim. I am upside down in my house trying to hold onto it and will possibly be laid off from my job in September. My agent is worthless and indifferent! I am going to drop both home and auto insurance from Allstate and never do business with them again. I recommend everyone else do the same.

I received my policy renewal from Allstate. This policy covers a summer residence I own in Pennsylvania. The cost of the policy increased from $1002 to $1365. Over 33% increase. No claims filed last year. A claim was filed approximately two years ago. At that time the premium increased from approximately $700 to the $1002. So in the few years I have had Allstate, premiums increased 100%. Imagine that. The explanation for this year’s increase include more storms in the area than usual and payouts exceeding premiums. So to make up the difference, just increase everyone's premiums. I would love to have a business that I could make up the difference on the back of my customers and the customer has no recourse. This is legal robbery. The housing market has been down for 3-4 years. Did my coverage change because my house is valued less than before? No, it did not. Premiums were never adjusted. To be able to do this unilaterally is simply unacceptable.

Recently, my basement suffered severe flooding. The original cause was thought to be a bad sump pump. I filed a claim via the Allstate 800 number, spending almost 30 minutes between the wait and the time to explain the need for a claim. The overall filing experience was ok and I was left with a feeling that all would be taken care of by Allstate.

I am a veteran who returned from Iraq after a year of deployment in June 2011. During my deployment I filed for divorce and the judge ordered my ex-wife to move out of the house. On or about October 26th, 2011, I walked in my home to it vandalized. After filing a police report, I called Allstate Insurance to report the damages.

In October 2011, a piece of personal property was stolen from our locked property in our absence. Allstate refused to cover it at all. I had been assured we were adequately covered, agent visited us last fall. Our loss would require in excess of $30,000.00 to replace it. They claim that they are exempt, based on a fine print in a clause that was never intended to cover that item . They say it could not be used off my property and I used it in volunteer activity at the church. But it was stolen from our home property. They will not pay a penny! Allstate advertising is one grand sham!

I want to file a complaint about the recent television commercial that AllState has been running. It really does need to be taken off the air. It is appalling how the commercials, (1) show men in an inferior position and (2) show men as dumb. This particular commercial shows a "young white guy as dumb," clearly stating that in the dialogue within the commercial. The commercial shows the Negro and the Hispanic as smart. Why does any commercial have to show anyone as dumb? No, they can redo this commercial to not degrade anyone. It is clearly a put down to a young white male.

My Homeowners premium increased 31%, far in excess of the State average and my neighbor’s premiums. I've had no claims in 12 years.

In 2008, I called the Allstate agent as I had wind damage on my roof. They did not pay anything out, instead I paid for the repair. I am going to change to another company, as Allstate has gotten too expensive and this claim shows up as a claim, without a payout of funds. This action on Allstate's part brings my rate up and they refuse to even write a letter to submit to the other company. I have been a good customer for over 20 years and feel this is an unfair action. It results in about 40.00 more a 6-month policy in my rates. I work only part time, and do about 20 hours of volunteer work a week. I feel this is extremely unfair .

Just received notice from Allstate that my homeowner's insurance is being cancelled because I don’t have an auto policy with them. Within 7 years, no claims and I always make prompt payments in full. They gave me three months warning, but I called Geico and they gave me a policy for about the same price with twice the coverage. I am not happy with Allstate!