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Allstate Homeowners Insurance
Allstate Homeowners Insurance
Overall Satisfaction Rating
3.76/5
  • 5 stars
    113
  • 4 stars
    164
  • 3 stars
    78
  • 2 stars
    18
  • 1 stars
    49
Based on 422 ratings submitted in the last year
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Allstate Homeowners Insurance

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868 Allstate Homeowners Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
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Verified Reviewer
Original review: March 24, 2019

I switched homeowners insurance to Allstate because it was cheaper. The policy was written with a $2500 deductible. I received a phone call from my agent's office that my insurance was being cancelled due to my deductible being too low for having only 1 policy with Allstate. This is unbelievable because I should have been notified of this in the beginning. They would not increase my deductible to $5000, which I was told is the lowest that I could have. This is unfair and will cause a great impact on me. It will cause a drop in my insurance score and my credit score to go down because it will have to be ran again to obtain a new policy. I was also informed that a completely new policy was written with the 5000 deductible and I didn't request it. I'm very upset. I will be calling the insurance commission and possibly obtaining a lawyer. I had to select a rating to post, but it should be 0.

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 15, 2019

After 18+ years of being a loyal customer with Allstate Homeowners Insurance and over 20+ years of auto insurance. Our very first house claim on Jan. 29, 2019 due to a pipe burst inside the internal walls in our master bathroom causing water damage to the sheetrock was denied within twenty minutes of only a conversation with an agent all the way from Texas. He denied our claim without even sending anyone to evaluate the situation. He didn’t even ask for pictures I had took of the damage. The next day I contacted our local Agent and asked how the protocol would be.

After I explained our frustrating situation our local agent in California contacted the claims department on our behalf. To my surprise we got a call right away from Ms. ** on Saturday 2/9/19. First time speaking with her I felt confident we were in the rights hands. However, after we hung up what she had indicated to me did not happen. I gave her until Monday 2/11/2019 then I reached out only to speak to a voicemail. A day or two later I get a call from an adjuster to schedule an appointment. On February 14th, 2019 the adjuster comes by, takes pictures and informs me that by next week the claims department will receive his report. The week goes by and no call back from Allstate Agent Ms **. I call and had to leave a voicemail.

The next day I called again and to my surprise she answered. After I gave her our claim number and gave her a recap she was unclear on what I was talking about. I informed she never emailed me like she had previously indicated. However, I informed her I had gotten her email address from her voicemail. She indicated to me that she believed she did receive the pictures I had sent her through email however, she couldn’t find them at the moment. The adjuster’s quote was under our deductible amount. So once again our claim was dropped. It seems like homeowner needs to experience a total loss to file a claim!

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8 people found this review helpful
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Rated with 5 stars
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Verified Reviewer
Original review: March 11, 2019

We recently had severe wind damage done to our swimming pool. I thought for sure it would be a real hassle even inquiring about homeowner's coverage on it. Well let me tell you - Mr. James ** was by far the BEST customer service agent I have ever worked with. I have never been happier with a company. He followed up quickly and answered all of my questions. I would recommend them to anyone looking for a quality, professional and honest insurance carrier. Thank you James, you made a very disheartening event so much easier to navigate through!

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Rated with 1 star
Verified Reviewer
Original review: March 10, 2019

Allstate Corporation. If I could rate this company less than zero I would. This is a fraudulent, unethical company. December 11th 2018 I called Allstate Corporation's 800, get a quote number and spoke to an agent named Logan. After Logan gave me such a great rate on my home insurance saving about $500 a year on my Home and $70 on my car insurance rates. Allstate Agent entered a lot of fictitious information in the computer and gave me a lowball rate to get me to change my policies to Allstate.

I gave Logan all the information about my home. I told him it is about 2200 sq ft tri-level with 5 steps from the lower- garage level and 7 Steps from the kitchen, living room area to the bedrooms: the lower two levels are brick veneer with stone in the front, upper level is frame. I told him the basement was a daylight basement with a wall of windows 4 ft from the floor on one side. He insisted it was 1400 square feet, two-level home, a split-level according to the public records. I described everything about my property; the size of the property, the fencing, porch, everything. He gave me so many discounts that allowed me to have such a great rate including automatic pay for my checking account which was an additional $72 discount.

Logan explained If I paid with the credit card or a check that discount would be removed. So I gave him my checking account number with instructions not to take the money out until December 28th since my policy was not due until the 29th. Lo and behold he took over $2,200 out of my checking account on the 12th of December. He also asked me to fax the Defensive Driving certificate to him. I did and requested him to call me when he received it. I never received that call from Logan. I started receiving messages from Joseph ** Allstate company Hoschton GA 30548 (Winder) threatening to remove the discount if I didn't send in the certificate. That was the first time I realized that I was put with a company 66 miles away from my home in College Park Georgia. I called Logan about it. HE never returned my call. I finally got the secretary who said that the certificate was in the file.

After that it was just one message after another threatening to remove a discount for some reason or trying to get me to sign up for something else. I finally wrote headquarters with a complaint and requested to move my policies to an Allstate 4 miles from my home. Feb 25, 2019, I received the letter from Allstate headquarters stating after the home inspection, I owe an additional $730.34 on my homeowner's policy from December 29th, 2018 to December 29th, 2019. They also increase the square footage to my home to over 2,500 square feet by adding the garage as part of the living space and overestimated the replacement value of my home to almost a half a million dollars from the original correct $304,000 replacement value.

Logan put all the wrong information in the system intentionally to get my business from my original insurance companies. Logan wrote that my home was a one-story 1400 sq ft concrete block home on a slab with no crawl space. Plus, a lot of other fictitious information. The home inspection came back with almost the exact information that I had given Logan. Had Logan put that correct information in the system, my quote may have been $1,651.86 for homeowners insurance and I would not have changed to Allstate.

I tried to call Allstate at the number that's on this statement, 1 800Allstate to have them pull up the conversation tape that I had with Logan and to find out all the things he had put in that original quote to get my business. I also wanted to cancel my policy with them. The 1-800Allstate phone number is not a number you could talk to anyone. It's a recording trying to sell HEALTH ALERT SYSTEMS and other things including roadside assistance. Then it disconnects when you do not want those services. No one comes to the phone to talk. I could not cancel my Allstate policies last night. Be aware of Allstate Insurance. Now I have to try to get my money back. I purchased insurance with Geico for auto and home. I had two insurance companies until I could get my Allstate insurance policy cancelled.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 6, 2019

I was struck by a vehicle driven by an Allstate insurance agent on February 13th of this year trying to cross the street. Literally right out in front of the office I was in the crosswalk, the agent was stopped at a stop sign looking at the southbound traffic to her left, and she attempted to pull out into the southbound traffic without looking and hit me with her Toyota Prius, injuring my shoulder. Instead of getting out of her vehicle and seeing how badly she hurt me, her sole concern is to usher me into to office. I saw the Allstate sign and figured it had was probably safe. I couldn't have been more wrong. Instead of asking her co-worker who was in the office to call 911 she ushered him further into the office, they whispered about something and then she turned around and said loudly "Why did you jump on my car?"

I was and still am shocked by this blatant and outright lie. She proceeded to tell this lie to Mesa police officers. So if you're thinking about getting insurance, you might want to go somewhere where the agents don't lie to avoid responsibility. If this type of behavior is what you can expect from an Allstate agent, maybe call Geico or State Farm, because clearly bald-faced lies are acceptable at this office in order to deny responsibility. Isn't that what insurance is all about? This happened around 4 pm on Wednesday February 13th at the intersection of 3rd Street and Dobson. If anybody happened to see anything please call Mesa Police Department and make a report.

Also I've been attempting to contact Allstate corporate offices as you would assume a company with such a good name and reputation would want to investigate this, but as of yet, no one has responded. However if the company itself does ever decide to step up and take action I will be sure to let everyone know. As for now I'm out of work with an injury from this accident. Even though I'm not an investigator, I've got nothing better to do than scour Mesa trying to find somebody who saw this. You would think Allstate would want to do that to weed out dishonest agents and clear their name but as of now it's clearly up to me.

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7 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: March 5, 2019

I had a water leak from a failed dishwasher. Forty-eight hours after the claim was filed, the assigned adjuster did not respond to the messages I sent through the Allstate account or the voicemail left on his phone. After the inspection, the adjuster made a report available online. I viewed the report and realized that the claim was denied. I replied online with disagreement. Then I went back to see the report again. But the denial report was removed from my account.

Then Allstate set up another inspection a week and half later. The claim was denied again. The first adjuster denied the claim by arguing that the water leak is not big enough because he did not see water in the kitchen. He claimed that the water leak was a long term seeping. But then I said that the water went down to the garage right below the dishwasher because the gravity.

The second adjuster obviously saw my argument and that I made a valid point. He then changed the focus to the wood below dishwasher and insisted that the water was slow seepage over long period of time because he can see the wood is rotting. He was trying to take a picture using his phone behind the wall while the light shoots from the window. The pictures looked dark and moldy. Imagine you take a picture of person who faces away from the sun. The face is going look really dark. Anyway, two adjusters tried really hard to find evidence to fit to the insurance policy of Allstate: long term water seepage is not covered. So my claim was denied by two adjusters with two different reasons.

Lesson learned from this experience: Don't go with Allstate. They always try to deny your claim based on the policy of long term leaking not covered. Don't use their online account. All the information you submitted or they posted can be removed by their will. You will lose the important information for your later on litigation against Allstate. The photos they took can be modified by computer and look really bad. Take your own photos in case you need to go to court. Communicate with them using paper mail or email. Keep all the information or document for yourself. My claim was denied but Allstate still has not provide me a detail letter with reasons. I cannot file a complaint with State Department of Insurance without the letter. So they are playing a "denial, delay" game with me.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 11, 2019

Do not get your home insured by Allstate. In 2017 my house was hit by a tornado. The Allstate adjuster said they would not pay to have the roof replaced, only partial to the back of the home. A year later mold emerged on the inside front of the house which was caused by underlying damage now found on the front roof. I trusted this company to protect my asset however when the time came Allstate went with the cheap repair and now I have more damage to the home as a result. When I opened a new claim the clown show started, the claim was opened, closed, opened again, closed, never paid. I had 5 different people from their company call me, all on the same team with conjecture and speculation, everything except acknowledging the house being hit by a tornado. Most disturbing experience. I have filed a grievance with the State Insurance of Kentucky where the house is located and canceled my insurance with them.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 8, 2019

Our sump pump discharge line leaked and flooded our unfinished basement on Jan 20, 2019. We quickly reported and very the same day my agent sent a message if he could be of any help. This has been our first claim ever and perhaps our expectations were not proportionate and felt that the things were not moving quickly while we were sitting on water soaked non salvageable items to be assessed. As of today, Feb the 7th, our claim is settled to our satisfaction. Thanks to Debra ** and Tim ** from the Claims department and our agent Tony ** for getting this concluded.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2019

I have had Allstate homeowners insurance for over 17 years and never submitted a claim. I received a letter in the mail a few months ago saying that they have been trying to get a hold of the property owners to schedule an inspection but have been unable to, therefore the policy will be cancelled December 27, 2018. I contacted them and provided all updated contact details. They confirmed that they sent an inspector out to the property.

I called numerous times and followed up via email with the agent and to date nothing! Each time I called, I was put on hold for five minutes or more and then told that the inspection report is being reviewed by the underwriter. Obviously Allstate knows exactly what they are doing. Based on the reviews so far, it looks like they are trying to get rid of older properties. They are shady and unprofessional. There needs to be some tighter regulations to keep them in check. They should not have the right to cancel your insurance like that. Go with another company that has some integrity! I don’t recommend them—stay away!

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2019

In the winter of 2017, my mother's house suffered major damage from a winter storm. When we discovered the mess, we immediately called Zion Restoration for cleanup. They are a VERY reasonable and reliable company. After careful inspection they gave us an estimate of $34,525.20 for repairs. Allstate said they didn't have to cover any of the damage since they were not the first company to see the damage. Allstate came up with a total of $7,654.33 for repairs. This didn't include the roof over the bedroom which had to be replaced.

They claimed the damage was due to lack of maintenance! More than a year later, independent engineer was hired by Allstate and he noted that the damage was caused by the water and snow not lack of care! To date, two years later, we have received less than $10,000 for repairs. We don't have enough money to replace the carpet or furniture. The bedroom remains unusable! I have been transferred to at least 8 different departments and each department doesn't know what the other one has done. It is so frustrating! My mother has carried insurance with Allstate for more than 50 years and has never made a claim! STAY AWAY FROM THIS COMPANY! You are NOT in good hands!

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15 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 25, 2018

I paid for insurance all my life and never had to use it...until now. Neighbor flooded my adjoining unit and nobody ever showed up to help us through the process. We were left to figure it out ourselves. Well 4 months later through a Thanksgiving and Christmas holiday we were left without our dining room and living room furniture due to an ongoing claim that the HOA insurance is responsible. Allstate just doesn't care about its customer. The floors and walls were fixed but they never wanted to pay for the storage of our household goods or the return of them. Their concern with liability and costs is more important than the comfort and concerns of their customer. Do not patronize this company!!!

21 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 22, 2018

Ten years ago, my wife and I were shopping around for a fair insurance company for home-car-flood coverage. We were surprised that Allstate, the 3rd largest insurance company in America, offered such reasonable quotes. We were impressed with the agency that we chose, as we had never met so many friendly, smiling and concerned people in our life. We are currently in our late 50s, and have never made any type of insurance claim, and have never even had so much as a parking ticket. Basically, we live a safe and modest blue-collar life on a very modest budget. We set up our insurance payments electronically, which of course means Allstate gets their money on time year after year.

Fast forward six years. My wife and I are still the safe and cautious people we have always been, still claim free and living a modest life. Our homeowner's policy had increased well over a 100% by this time. My agent explained that was because so many other people are filing claims. Still in the 6th year with Allstate, we had a very bad storm come through our town, and it appeared to damage our roof, as some of the shingles were standing straight up. My wife and I were clueless about insurance claims, so we called our agent to point us in the right direction. Remember, this agent has been smiling and offering birthday wishes and holiday cheers for six years. She immediately started persuading us not to file any claim, that our deductible would be more than what any "roof damage" may cost to repair.

OK, she's the well-trained agent, we should follow her advice. Coincidentally, about a month later, this very grungy young man was pounding on my door, sent from Allstate to do a physical exam of my home and property. About 3 weeks later, our homeowner's policy was canceled because this very scruffy, unprofessional boy reported to Allstate that we were a liability because we needed a roof and a new pool liner. So, we had paid for six years and when the time came that we may actually need them, their well-rehearsed operations go into full effect. This was a six-year profit for them. You have to wonder just how many decent, hardworking clients they do this to, and after reading a few complaints on this page, apparently far too many.

In reality, YOU are the insurance provider and Allstate the customer will find many ways to collect more money from you every year. They are the criminal liars that make the claims and are constantly finding ways to collect money from you, and this is an endless process from them. Anyway, being naive fools, we immediately found another homeowner insurance company to cover us, but we kept our auto and flood insurance with Allstate, mainly because we didn't want the hassle of changing to a new provider. (I work a 12 hour, nightshift job and my wife was going through chemo.)

Needless to say, that was a HUGE mistake. Please refer to the Auto insurance complaints page to read about the horrors Allstate has inflicted upon us...and we are still absolutely blemish-free with our driving record. I pray to God that one day the right person will read these complaints and do something about Allstate. These people are absolutely committing criminal acts and are getting away with it.

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29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 20, 2018

Allstate took advantage of me having PTSD and a disabled veteran. I lost everything. Left me homeless. Allstate never paid a dime. Cheated lied just so they wouldn’t have to pay my claim. I lost my family due to financial stress. Allstate could care less about their customers. Just profits.

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 10, 2018

I have had Allstate Home Insurance since I purchased my home 15 years ago. I received a call from the agent stating they did a outside inspection and that in order for them to continue the policy I would have to remove a tree that was closer than 3 feet to my home. I them since the tree had been there since we bought the house, and they had pictures of the property, why was this now, 15 years later, seen as an unacceptable liability. The agent told me he didn't know and that he thought it was absurd; he would appeal the decision. He appealed the decision and told me Allstate denied the appeal, and unless I removed the tree they would not insure my home.

I again asked why, if they insured my home for 15 years with the tree, why would they now, not insure the home. No one could answer me, and it felt as if the decision was arbitrary, and without explanation. I contacted GEICO who readily insured my home and discovered the Allstate had been charging me almost 3 times the insurance rate, for 15 years. GEICO provided better insurance coverage for a 1/3rd of the cost. I am writing a letter to the insurance regulators in my State about the issue and to inform them of Allstate's practices. Caveat emptor!

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20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 8, 2018

I was a client of Allstate home and auto for 13+ years but this home claim made me leave. First, after I filed my claim a week passed without hearing from anyone so I called the 800 number where they said I wasn't covered (not true), called my local rep and they said that wasn't true and couldn't believe I hadn't heard from anyone. 10 days and the adjuster finally called to set an appointment. This entire 10 day period that was more rain than normal so the damage inside my home was getting worse, but I was told by the 800 number and my local rep there was a catastrophe team working the area and dealing with calls as they were of priority.

So basically I'm not a priority to Allstate. Thanks. The adjuster made a rude joke about in-laws in front of my husband and GC, which made us all cringe. He told me no hail damage and my roof had blisters that are like pimples. 4 GCs were on my roof and confirmed hail damage, the GC I chose is also an adjuster - he was flabbergasted by the report so we submitted a rebuttal. 10 mins after getting the email Allstate said they considered the claim closed and wouldn't be able to assist me. We have now found more damage from the roof and where water was coming in that wasn't immediately clear. Allstate is NOT where you're in good hands - they are THE WORST. Over 13 years with them and I left immediately.

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13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 1, 2018

I have been with Allstate for almost three years now... I have never needed or called them until two months ago when my apartment was broke into... Allstate basically told me that there is no way that I could afford what I have... I even explain to Allstate how things were purchased. Now mind I that my husband and I both have good jobs. It has been over two months and no one has contacted me. I told the company that I was going to switch to a new company and the supervisor told me to go ahead and that he doesn’t care. The person doing the investigation stated that I was lying as well. I am so disappointed in Allstate and I would not recommend them to anyone.

12 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 24, 2018

Originally we went with Allstate for the price and coverage. We have home and auto bundled. There was a discount added for doing so. We have also been with Allstate for over 16 years. I like the relationship we have with our agent. I feel like we get personal attention. But I wish Allstate was less expensive. While I do enjoy the benefits included with our car insurance portion, there are no such benefits included in the homeowner's policy. But other than that, the office is very friendly and familiar with our needs and wants. Also I like the automatic payments.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 23, 2018

Last year Allstate agent Virginia ** in Ocena Springs MS wrote me a basic homeowner's policy for my primary residence. I had to purchase wind coverage separately because my home is on the Mississippi Gulf coast. When I tried to get Allstate to insure my rental home, her son (who was the writing agent), said that Allstate wasn't insuring rental property. And placed my coverage with a policy from Burns and Wilcox. I gave the agency a check for almost $800.00. The policy was issued. A short time later Burns and Wilcox said they made a mistake in the size of my property and said that a larger premium was needed. I sent them 2 more payments of $200.00. So now they had nearly $1200.00 of my money. Then for no reason they chose to cancel the coverage, pocketing earned premium.

I called the agency for help in getting my refund and found that Ms **'s son has left the business and very quietly she has sold the agency to David **. The receptionist in the office says that Burns and Wilcox won't send them my refund until other policyholders from this agency, pay they premiums. This makes absolutely no sense. It's my money the agency collected. I getting the complete runaround. This has been going on for 90 days.

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9 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 21, 2018

I chose Allstate because they offer a wide range of products and easy to take care of all my needs online and offline. I have been with them for years. They need to give some discounts or rebates for loyal customers. They also need to have more information online where I can get better quotes. Other than that, they have good customer service, easy to make a claim and good rates.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 20, 2018

I WAS IN GOOD HANDS WITH ALLSTATE INSURANCE. They handled wind damage last year and did pay for the damages and paid for the repair. I liked that they repaired any damage to my property and did the claim process very fast. I have been with them for over 30 years and I'm very happy and satisfied with them and have no plans to change my policy with them. I liked that they provide good service and handle any and all claims quickly and to my satisfaction.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 19, 2018

Allstate been awesome on car insurance but heaven forbid if anything happens to your house. I have wind damage from all the recent storms and was approved for 49 shingles to be replaced and ridge vents. They won't replace the sheetrock that was soaked, but allows it to be retaped and painted. How about allow for it to be tore out to see how much water damage is in the wall. And who wants to keep wet sheetrock and rick mold instead of replacing? I thought with Allstate you were in good hands? I love my agent but the company is greedy as heck and has left a bad taste in my mouth as I'm prolly going to foot most of this myself. It's bad when I have to pay for sheetrock for my family's safety over a repair for soaked sheetrock. Would not even send another adjuster for a second opinion. Disappointed!!!

20 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 18, 2018

They are very prompt and easy to deal with and are so easy to converse with. They understand my needs at crucial times. They want to upgrade the policy at least bi-yearly which I don't like because if I want any upgrades I will notify them. They also want me to change any other insurance I have with them. Other than that, their rate is much better in my region of the country which is South so I feel I get more bang for the buck. My agent is also a personal friend. The location and access of their office is very much in my location.

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 15, 2018

This is a scam of a company. They undercut other insurance companies via “independent contractors “ or local office car salesmen/scam artists by giving you discounts that you may not qualify for then after you sign they come after you for those discounts if the adjuster corporate sends disagrees. Then when you fight it they claim they have no power over their independent contractors and can’t stand by what you were told by an independent contractor. Stay away from Allstate, they get one of the lowest ratings on Consumer Reports for a reason. They literally use gangster techniques to scam their customers and don’t care about customer satisfaction. 15 years of dealing with properties and homeowners insurance I’ve never been treated so unfairly. They’ve lost my business for life over $419.

9 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 15, 2018

I have been with Allstate for the past 17 years. I have used it for all of my insurance needs. I have one agent that I work with and he is always available when I need him and when there is a problem he always first ask is everyone okay. Too me that is very important because it shows he is not just in it for the money. Insurance is a very personal preference and we have found Allstate to be very friendly and effective.

I like my personal agent but when use different areas of Allstate they sometimes send out contract employees to do some of the work and those people are pushy and can be very annoying. That I do not like. For instance we got life insurance and the lady kept calling my husband over and over to set up an appointment and would not take no for answer when we already stated I would not qualify for the insurance she wanted us to obtain because of my health. She just did not believe it. And when she came out she saw that we were correct and never once apologized but gave the impression that we inconvenienced her. I called our agent the next day and explained the situation and he apologized for it and stated he would let the company know.

I chose Allstate because it gave us the best rate and we could bundle all of our other insurances into one policy which saved us even more. It was also the only one that we could use because of a new policy under mold that Allstate was not requiring on new homes. We had just purchased a new home and Allstate was the only one willing to help us. And we were closing in one day and we could not close without proper insurance. And our agent said, "Not problem. Email me the information." And they had all the paperwork completed in a few hours and were able to close on our home as promised.

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Rated with 3 stars
Verified Reviewer
Original review: Nov. 14, 2018

I chose Allstate when I purchased my current home based upon my experience with Allstate automobile insurance and my parent's experience with homeowner's insurance. Allstate has provided me home insurance over the past 30 years at reasonable premiums and coverage that keeps up with my home's value and property value. One would always appreciate lower premiums, but other than that, Allstate has been a reliable partner over the years.

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 9, 2018

I've hired an attorney to pursue recourse in the decision of the inspectors after the 2017 storm season. I've had Allstate since 2013 and have never received money for a claim and have always paid my insurance on time to the tune of over $14,000. The claim is still ongoing. If State Farm had not pulled out of Florida after Hurricane Charley, I would still had been a customer. We as citizens are NOT in Good Hands with Allstate, fake insurance.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 30, 2018

I am current Allstate customer. I have homeowner and auto policy with them. We had a hailstorm at my city. My neighbors filed claims for their roof being damaged. Their roof got replaced. I called roofer to check the damage and the roofer said roof needs to be replaced. Inspector from Allstate came and checked the roof. He reported that the damage is not really bad. But, you got to fix it by your own money as it is below deductible. If you don't, Allstate will not pay for the damage you have next time. I am surprised that everybody in my community had damage and had to replace the roof. I guess my roof was made of iron shingles. They didn't get damages (as per Allstate inspector). Worst people. They are being polite while selling the product but don't help when it comes to help with claim.

27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2018

My on suite master bedroom shower sprung a small leak between our drywall wall and would only leak when the shower would be in use. So, it is a relatively periodic leak and of course being that it was a pinhole size it took sometime before we discovered the problem, but by the time discovery was made noticeable, it was too late. To add to the disguise, on the other side of the leak is our main bathroom and the bathroom vanity blocked and supported the drywall directly behind the leak and only when the water went through the drywall and began affecting the vanity is when the leak was discovered. I also mainly use the shower in the Master bedroom and my wife uses the main bathroom because it has a sunken tub.

Being a male, I also don't take long showers. So, once we knew our problem we contacted a plumber who crawled into the vanity and through the hole and because it was not leaking (master shower not in use) he had us run the water. We ran the water and again it took some time and only when we pulled on the tab on the downspout to activate shower the plumber found the problem. The fine mist of water is why it took so long for any noticeable damage as stated by the plumber.

I contacted Allstate (my insurance company) as instructed by the plumber and Allstate sent an agent who arrived in a few days. After looking at the damage he related that they would not be covering the damage because the leak have been going on for a period of time. Of course it took some time, Hello? If it happened between the walls and the fine mist only occurs when the master shower is in use and hidden between a vanity and a tiled shower wall in the master bathroom, I believe it will take a long time before any noticeable damage. Needless to say they rejected my claim. I will be conversing with other insurance company after we repair both bathrooms.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 26, 2018

I have been with Allstate for 3 years. The first year things were ok, but year 2 the red flag went up. My homeowners insurance went up a little over $300.00. I did have a claim, my sump pump failed and my basement flooded. I had coverage, which was good. I received $5,000.00 but I spent over $10,000.00 to complete the basement. I just received a notice from my mortgage company today, explaining I had a projected escrow shortage. So I looked into why this was, and there on my statement was a recent payout to Allstate for $2009.00 for homeowners insurance. My premium went up over $600.00 for the year. I am no expert in the insurance field, but I think it’s safe to assume I would have received some notice about any increase in premium, especially such a significant one. Not one communication has come to my husband or I about this.

My husband was on the phone with our agent last week to add our 4th car to our auto plan, not one word about a policy change or increase was mentioned during this call. My husband also asked about discounts because we have so many policies, and was told there is nothing they could do. He then asked the question about our snowmobile policies, do we need summer coverage since they are stored? This question was answered with a question, don’t you need to have year round coverage? At this point he was annoyed and said to leave the coverage for now. How do we trust a company that advertises you are in good hands with Allstate, when we are being taken advantage of. The time investment I now have to spend shopping for new insurance coverage; trying to get my accounts refunded and writing this review for other consumers will never come back to me.

This is an inconvenience to my family, but I hope I can help another person from this same circumstance. The worst part for me is, I have done my part as a consumer and paid every single bill on time, it’s auto drafted from my account, only to be taken advantage of. I have been a loyal customer during my time with this company. When I asked about my first increase I was told that due to recent weather events across the country all customers can expect an increase and that all companies are doing this. I thought at the time, this makes sense because I had a recent claim, but then I went back in my statements and the increase happened before I filed my claim. I am not in good hands with Allstate. I have been completely taken advantage of. By tomorrow I will have another insurance company, I can only hope to find one that is not this dishonest. My faith and trust is completely lost for Allstate.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

I had my first claim with Allstate. It took over a month and still going, had a claim adjuster who per Allstate Transfer dept, never heard from them, no feedback no email nothing, your claim is not important it’s my feedback. Then followed by the worst hotel experience of all lifetime, Had a housekeeping manager who work for the hotel threaten me in front of my family just because I complained about not getting my room cleaned for 3 days. She came to the room to confront me. I had to call the cop to be left alone. The cop was the only person who was apologetic who heard both sides and ask them to leave me alone until check out. Of course it’s on their best interest to flip the story since the housekeeper manager should had been fired for the way she acted.

Being a little hotel the 4 worker are all title managers and of course they will cover for each others. I even believe some of them are relatives. Then here is the most important part. The claim adjuster was so rude he be-little my character. Please in the future it will be helpful to ask your Allstate claim agent to not come up with conclusion, if they don’t know both sides, or have facts of any occurred situation. Please pull the surveillance camera that’s all. Then the final estimate that I was given for repairs was a joke.

The contractor laugh when I showed him the estimate, first it took over one month to hear back from an Allstate agent, the claim was reported 8/17. It’s 9/19 I not yet received anything. The new adjuster said they should finish fast, then my personal item that got wet they said it cannot be priced so there will be no replacement cost for the toys it's insane, please that’s not the standard treatment from Allstate. They advertised great customer service great guidance, My experience is none of the above, My claim.

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11 people found this review helpful
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Allstate expert review by Matthew Brodsky

Allstate is one of America’s largest and most popular insurance companies. The company provides many types of insurance, including auto insurance, life insurance, homeowners insurance and more.

  • Accessible: Allstate offers insurance across America, making it a convenient choice for a homeowners insurance policy no matter where a person lives.

  • Reward programs: This company offers helpful programs for people who pay for protection but don’t need to use it, such as the claims-free rewards program,. Even if discount programs aren’t advertised, consumers should call or email their insurance representatives to ask about discounts, since many companies award them without publicizing them.

  • Convenience: Allstate has an excellent Web presence and convenient online tools. Potential customers can request custom quotes via tools on the company’s website.

  • Customer service: Allstate is a huge company, but it operates with thousands of local agents around the country.

  • Best for: Traditional homeowners, condo owners, mobile home owners

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Matthew Brodsky Insurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Allstate Homeowners Insurance Company Information

Company Name:
Allstate
Website:
www.allstate.com
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