Allstate Homeowners Insurance

Been with Allstate 23 years even though they overcharge for insurance. Someone on Allstate put in entry of bounced check that never happened. They will not identify the check or event. Every check mail in response to monthly statement requesting a return check is returned. Then their computer notes their error in returning good never deposited check is bad. Then they charge for late payment and other penalties. Phone reps can see the problem, but the company refuses to see the computer error loop (garbage in is garbage out). Allstate has charged hundreds of dollars charge for refusing to take good payment. Did understand the problem until demanded an agent identify the problem, which was Allstate charging penalty after soliciting check payment,

We are 9 weeks into the process. Been on the phone more than 15 time with different people, again, everyone has been very professional, and numerous emails and I still don't know if I'm getting a roof. Bottom line....I have changed insurance companies, and would not recommend Allstate to anyone for any type of insurance. This is just my experience. Thanks.

After it was all said and done, I think they had passed me over to more than 10 different adjusters. This is just fraudulent! It took 11 months to finally get my wind damage covered, after going through over 10 adjusters (they kept moving me around just as soon as I started making progress), and had to ultimately take it to the State Insurance office before they finally did ANYTHING. This company is a bunch of scam artist and they WILL NOT cover you when/if you ever have a claim.

Additionally, dealing with the claims department at Allstate was a total nightmare. To their limited credit, Allstate did quickly send a repair company to put a temporary patch on the hole in our roof and an adjustor to assess the damages within a few days. That is where any semblance of being in “good hands” ended. The adjustor in Allstate’s corporate office who reviewed photos provided by the on-site adjustor, deemed that most of the damage was due to a pre-existing condition and refused to cover that damage, which was the bulk of the issue. Rather, Allstate offered to pay for the roof repair (at a rate that did not match any estimates we received) and a few small spots on an adjacent ceiling (again at a rate that did not match any estimates we received). In the end, they proposed a settlement on our claim that paid $70 over our $1000 deductible.

Being naïve in the way insurance companies operate, I expected that Allstate would review their proposal and make a more reasonable settlement. Much to my dismay, Allstate refused to consider the proposal made by a restoration company that they recommended and work with frequently. Additionally, a review by the Virginia Insurance Commission that strongly suggested Allstate review its settlement offered was totally rejected. Essentially, Allstate refused to consider any evidence that was contrary to their assessment.

After, experiencing significant stress and frustration trying to utilize our insurance, we decided to move on and pay for repairs out of pocket. Having done that, we are pleased that after 3 months of turmoil, we are able to enjoy our home once again. And of course, we are now with a new insurance agent and different insurance company. It would be my very strong recommendation that you do not use Maurice ** as your insurance agent and stay away from Allstate as your insurance company! I do not have experience with Mr. **'s work as a financial advisor, but if it is anything like his work as an insurance agent, I would steer clear!

In order to keep my damaged roof from doing further damage to inside of house, I’ve had to move forward with repairs and pay the contractors myself and now still fighting to get money out of Allstate for both outside and inside damage from leak that was result of damaged roof. They want to only pay like 1/3 of what actual costs of repairs were. Four months post my out of pocket payments to contractors, I have yet to see a dime from Allstate and they are nickel and diming me, even though I have replacement costs insurance.

Their estimator who came out also damaged my gutters when evaluating damages and taking pictures, and now they don’t even want to pay full cost to fix what THEY damaged. Their repair costs they have in their system seem to be like costs from 20 - 30 years ago rather than what current day costs are in 2023! Crooked company that is fast to collect premiums, but not wanting to pay for claims. Will be changing insurance companies as soon as possible! Strongly advise to select someone other than Allstate and slogan needs to be redone to say “You are definitely no longer in good hands with Allstate”!

Allstate adjusted came out to the property and advised us that the roof needed to be replaced as well. I have followed up with them countless times and it goes straight to voicemails and no return calls from their side for the next steps in the process. Every person that I have spoken to has been nothing but rude to me. There is no escalation policy in this company. The employees are worried if there is an escalation then their jobs will be gone. The management never comes on the phone and helps to resolve the issue.

They have hanged up on me several times and they themselves do not know how to resolve the issue and advice for us to wait. How long should I wait? 5 years, 10 years? They don't know... This is how they take care of their customer of 15+ years who has paid over $40,000 to them. I hope the government takes strict action against them and takes them to court over scamming OLD innocent people.

They tried to say mold caused the damage to our roof and contents and we shut that down. Now scrambling for other excuses. They try every trick in the book by wearing you down and hoping if they keep denying claims - regardless of pictures and licensed contractor's reports. No wonder so many complaints and lawsuits. Run. Do not walk away. They need to be investigated by the National Insurance Board - now!