Allstate Homeowners Insurance Reviews

Horrible, horrible, horrible, Allstate is the worst company, I’ve been with them for over 22 years and from all the rain and storms we had in Michigan made my roof leaking and made water damage to my ceiling, my closet and laundry room and they told me I’ll get 143$ to fix it because I have 2,500 deductible.. They try to only cheat and scam people. Stay away from this company!

I have Allstate, and a tree fell on my house like 3 years ago. Now keep in mind if you drive around in my neighborhood, out of 100% of the area 90% of the roofs have been replaced about 8% are still good and 2% of them need the roof replaced. I am one of the ones who needs their roof replaced, bad. So back to the beginning, the tree fell during a big storm. Allstate sent someone to inspect the roof. Now, while on top of the roof the rep for Allstate told me, you’re not in good hands with Allstate, and they will not replace this roof, even though you need one and need one bad. I then got a call saying we will only patch the spots that we see.

This review is for David **'s Office in West Chester, PA. As a former 30-year customer, my advice is simple: run—don’t walk—away from Allstate. Over three decades, I filed only a handful of minor claims. Two were handled appropriately, but one was an absolute mess. The adjuster was consistently unprepared, late, unresponsive, and unable to answer basic questions. At one point, I was quoted hundreds of dollars for a repair I knew cost less than $20 at a hardware store, justified only by “that’s what the system, Xactimate, says.” That experience alone raised serious concerns about how a major claim would be handled. Unfortunately, I eventually found out.

I would not recommend this company to anyone. My condo was flooded, the water leak under the slab was repaired, but my condo is unlivable until the repairs are complete. No bathroom, no kitchen. My insurance adjuster said that I could be put up in a hotel. Days go by and I can't reach anybody, my adjuster out of the office for a few days. I call claims department and they say they will put me in contact with another adjuster. They transferred my call to another adjuster and he said he would call me back within 24 hours - nobody called. I call again to try to speak with a supervisor - I can leave a message and he will try to get back with me within 24 hours. I got no place to go, no place to use the bathroom, no cooking, all while I am fighting cancer - this is the worst treatment I have ever received from any company.

After a severe wind storm earlier this year some of my vinyl siding was torn off. The siding was older and was very brittle. I received 2 estimates and submitted them to Allstate. Allstate declined to cover the work necessary to fix the damage properly. Instead, Allstate wanted to piece in just the broken pieces and would not cover a job to complete it right. In fact, they never sent out an adjuster. I have been with Allstate for many years and never filed a claim. $2000 per year of premiums, and the job to be done right was $5000. So you can do the math. I was never in good hands, but had a lazy claims adjuster Kyle **.

Allstate is the worst company company to receive get homeowners insurance. I been with them for years, my house got flooded out and cause so much damage. Floors, kitchen, bedrooms, bathrooms, it destoyed my house, All-State denied the claim but raised my insurance, that is a rip off. I am depress and stressed, my health is at risk, because of Allstate.

Horrible Company, they are trying yo completely deny a claim from a New home only insured by Allstate. Trying tricks like previous damage and improper installation. We will have to go to litigation for a needed roof replacement. Even the local insurance reps really don't care because they said they make there money off new clients not holding on to them. The way they are paid. Our opinion Avoid Allstate at all cost. Not worth saving a buck. On monthly fees.

Allstate is horrible. They literally left me on the side of the rd....never once contacted me nothing.... Zero contact and now they say my policy is over which is completely bs...now putting me on the street.

The worst experience ever!! I would give them a zero. I live in Texas, after storm Beryl in Summer 24, I had roof damage- Allstate refused to pay anything due to the age of the roof. I paid out of pocket to replace the roof- over 9K. After that, I decided to cancel my policy before the policy ended June 2025. I called at least 5 times and emailed them as well. They refused to cancel. The agent said he couldn't cancel it and I needed to call back because he couldn't do it and he was going to be out of town. My mortgage company sent them the payment (in full) for 2026 and they only refunded me a 3rd of it because they counted the days that they still "provided coverage"- What a rip-off. Now my mortgage payment is going up because basically, I paid my home insurance twice!!

Allstate will not stop harassing me. For some reason they are trying to get in contact with a person that is not me. I assume it is because they were given the wrong number. The amount of calls I've gotten over the last few months has been insane. The amount of times I've had to unsubscribe from their incessant texts I cannot even count. After being called by 6 different people from Allstate back to back in a 10 minute span I am finally writing this complaint. This is insane.