AAA Auto Insurance Reviews

I needed help to get a replace membership card. Karen from Port Charlotte FL was very helpful. She was patient and very pleasant. I am not sure if this is a where I give her a good review but she should be recognized for great customer service.

Called AAA and talked to Yvonne in SC. Her energy on the phone was amazing! You could hear her smile over the phone. I have had AAA for years, it’s that security blanket you need when you’re driving, no matter how old your vehicle. Yvonne, got me the policy I needed for my step daughter, so I know she is safe. She also went over my policy and was pleasantly surprised by the perks I was able to receive. Loved her energy. Thank Yvonne! 🙏💗

I have had AAA now for this is my second year, including roadside, and rental insurance. AAA has the best customer service that I've ever had before. You can completely understand them when they're talking they make things clear short and don't take forever they just solve the problem and you're on your way no matter what it is. Very pleasant. Never ever have I had a bad cust. Serv. call. Best customer service ever!!! Even the online app is so simple to work with. And when I had to call for a flat tire they were there within probably 15 minutes and put my spare on and I was on my way didn't take long, very friendly, and professional.

I have been a AAA member for 53 years but only have had their insurance for 2 years. When I signed up, there was a specific agent who set up the policy and I was under the impression that the agent (or a substitute) would be available for questions or inquiries. I had a simple inquiry as to whether my policy was on auto payment for renewal. It's not on the bill or on the website. I called the number I thought was the agent and got a general call center. She transferred me to an insurance agent. The agent was not licensed in Florida so that agent transferred me to another agent.

Do not trust AAA Auto Insurance (CSAA)! They officially approved a $10,071.76 vandalism claim for my car. Under adjuster Nina **, they authorized the repair at DF Auto Collision Inc. The shop finished the work based on their approval, and AAA issued Check No: **. However, once the check reached the body shop, AAA maliciously stopped payment and cancelled it without any prior notice. My car is now being held hostage by the shop because AAA refuses to pay what they promised. This is Insurance Bad Faith. I have already filed a formal complaint with the California Department of Insurance (CDI). Avoid this company at all costs!

AAA has the worst adjuster named Oscar, his supervisor too. Nobody answers the phone, nor do they call back. It's been over a week and he hasn't got a hold of us or the autobody shop. Can't get a hold of anyone.

If I could leave zero stars, I absolutely would. Dealing with Kurt ** and his team has been an absolute nightmare that has now negatively impacted my credit score. I cancelled my policy with this office back in August 2023 and switched over to Progressive. Despite this, they still charged me for the 6-month premium. Fast forward to 2024: I was shocked to be contacted by a collection agency claiming I owed AAA $194. It made no sense because my policy should have been long gone. I spent hours on the phone dealing with AAA, and after a lot of back-and-forth, I was explicitly assured that the issue had been resolved and taken care of. I trusted their word and moved on.

Wanted to add vehicle to my AAA insurance. My AAA agent recently moved from the company. Couldn't reach ANYONE at AAA in Clermont, FL. Called the national helpline. Waited 30 mins without any agent. System disconnected me. No option for Agent to call me back. Called another AAA main number with a rude rep saying this was my only option to call back for an agent. Horrible. I have emailed them asking to cancel my insurance so I can find coverage elsewhere. Once used to be a good company and now SHIT! Can you imagine not being able to add a vehicle to ur current policy because you can't find someone to talk to? And their Holding time is filled with marketing for their cards, membership, and insurance. Just horrendous.

Had AAA auto insurance for over 50 years and AAA homeowners insurance for over 40 years. Most of that time I was very happy with their service. The last 15 years they denied everything. Had a brand new Jeep in 2008 that was hail damaged. Asked about collision shops qualified to do lifetime warranty work that they offered. Went to shop recommended. 7 years later the clearcoat began failing. Was told shop where we took it was not part of the lifetime warranty offer. Turns out there was a 2nd shop 40 miles away in a different city with same name and owner and that it’s just too bad and sorry not covered. Vehicle has a lifetime power train warranty as well as a lifetime service contract on everything not covered under the power train warranty. This warranty coverage value is only good to 70% of vehicle value. Value with bad paint cut by 60%.

AAA may offer a low premium, but in my experience, that low price only buys a piece of paper to keep you legal. Once I filed a claim, the level of service changed dramatically. Communication was poor, responses were delayed, and customer service was often unhelpful and dismissive. It has now been three months since a storm damaged my roof. I currently have a section of roof missing, and water has been entering my home. I have had three separate professionals inspect the damage, and all have concluded that the roof damage was caused by the storm. Despite this, there has been no sense of urgency to resolve the claim properly.