AAA Auto Insurance Reviews

We have concluded an automobile damage claim -- complicated and extensive. Chad **, AAA claims adjuster, at all times acted promptly, fairly, and professionally. Mr. ** was knowledgeable about values. He listened to us.

Wow!! I have always liked AAA for their customer service and the great coverage. But today they took it even further. I had lost my wallet two days ago and had gone through the process of replacing cards and ID. I got a call this morning from AAA telling me that my wallet had been turned it to the store I had been at when I lost it (Stater Bros.). They had checked my wallet for ID and found my AAA card. Staters called them so I could be notified. AAA did indeed call me. Thank you AAA and Stater Brothers.

The adjuster handling my accident claim is truly understanding and empathetic. Given my deep affection for my car, which I consider more than just a vehicle, it's crucial to have someone who appreciates the emotional connection I have with it. They navigate the process with care, acknowledging my sentiments and ensuring that my concerns are addressed with sensitivity and understanding.

I am dealing with the death of my sister. She had AAA so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady, sorry I can’t remember her name. She was not 100% sure what I needed so she called over Shannon **. Between the two of them they got me in the right direction. Shannon made the experience very light, something that I needed after working with the other agencies. When I left out of their office, I had a smile on my face and I realized how great people really are to the team at the AAA office in Orville. Thank you and especially thank you to Shannon and her coworker that got me going in the right direction. Thank you

Road service has been good overall, but when trying to cancel it, has been NOT!!! Spoke with them 3 months ago and cancel, they said I would receive a refund for $168 within a couple weeks and so far nothing, after several calls yesterday I spoke with Gale who was somewhat polite but interrupted all the time, she said that they don't give refunds if you pay with a check, supposedly they do refund you if you pay with a credit card, which I was never made aware of, not even when canceling. when I asked her to talk to her supervisor she said that a supervisor would call me back and "surprise!" nobody call me back. They make so complicated, specially for the demographic they serve which is older people.

Called one of the ace agent to insure clients newly purchased home. The agent started off with rude tone to my client. And when they asked her to talk to me, she went on a power trip or something. Then we had few exchange in email back and forth in same rude and unprofessional manner. I tried to consult her but things went south. I truly believe AAA does not monitor these agents and their behaviors.

We recently switched our Home and Auto Insurance to them and have had nothing but problems with clerical errors made by their representatives on both coverages again and again and again. I am now having to send the third copy of the Evidence of Insurance Coverage form to the mortgage company in two months because of continued mistakes with either completing the initial form properly or correcting the prior mistake. We have had two sets of mistakes on the Auto Insurance and I keep getting a different answer each time about how long we have to use the driver monitoring app to qualify for the discount. They have been so consistently wrong that I don't trust them to properly handled a claim and we will start re-shopping our coverages in January.

I've been a AAA member 36 years. Never a collision or claim. A few tows, that's it. Recently I ran over something I didn't see on the highway in a mountainous area. Saw no objects on the road before or after, but there are high winds here, could have been something blown in front of my vehicle. I called and was told that's comprehensive $250 deductible. Then a claims officer I was told to call said it was collision, $1000 deductible. I disagreed and went to the AAA CEO on LinkedIn. He had people look into it, only ending up with the same wrong conclusion.

The customer service is the worst. To get a copy of my new policy, I was on call for nearly 45 minutes, and ended up in a voice message. They couldn't able to pull my record though I've given my correct policy/membership information.

AGENT I had was horrible and either decided to quit or retire.. Never made a claim so cannot say about interaction. Had home and auto insurance.. Currently looking for New Insurance Company.. Disappointed in in person service for sure..