AAA Auto Insurance Reviews

I have had AAA insurance for a few years now. I switched to them from another provider because they offered better rates. I am regretting the switch. Their customer service/claims representatives are horrible. They do not communicate with you, or to service providers or know how to read a map. Or look at a calendar. My rep just told me my rental was over 30 days, but the date I rented it and the date I returned it only counted to 27. Also, they did not confirm the coverage/waiving of my deductible for my incident since the other driver was at fault. The other driver's own insurance admitted fault. yet somehow, I am being charged for things when I should not be, and my premiums just went up. This company will not have your back, will not support you, or even do the bare minimum of their job to make sure you are covered.

I have been using AAA Auto Insurance for the last 6 years. I have always paid online, and I have had issues with their website probably 80% of the time. It seems to be "under maintenance" every time I log on. The irony is that for something that undergoes as much maintenance as this website does, it is remarkably outdated! There is no point in trying to make any changes to your policies via their website, because you will never be allowed to complete the changes without having to call an office. They don't tell you that when you start the changes though, they make you do all of the work first. It is just a poorly designed website and I'm over it. I have switched to USAA, which is much more user friendly and you don't have to actually call them to complete a transaction.

I broke down 1000 miles from home traveling and literally from 4pm - 11pm tried to get a tow. Truck to haul my truck and multiple phone calls with tow companies and AAA I finally got mad and callled my own. He showed up in 15 minutes. Do Not Waste your money with AAA!

I had a bad battery and asked AAA for assistance. They mentioned that they did not have my battery in stock so they couldn’t replace my battery, but could jump my car… Okay. I understood that. So I went and got a battery and called again and asked- since they did not have a battery for me, I went ahead and bought one. I asked them then if they could help me. I figured this was OK since they couldn’t help me in the first place because they did not have my battery in stock. They refused. They said they do not install third party batteries… Well YOU DIDN’T HAVE MY BATTERY? And now that I have one you won’t even install it? I’m honestly not sure why I pay for a membership with AAA when they can’t even do something as simple as this for me. I’m disappointed and not happy with them leaving me hanging like that… like WHAT’S THE POINT?

I just had an appalling experience trying to cancel trying to cancel my Mom's insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. NOT recommended.

AAA is the worst auto insurance ever. I had AAA for 3 years. To my understanding, they had said they were the best. But guess what - false, they are the worst company. When I purchased AAA insurance I informed the rep that I live in El Centro CA. And I was like 20 min from border of Mexico. They said, "Yes we cover you only 25 miles." My vehicle and trailer were stolen 1 mile away from the border. It took them 2 months for AAA to let me know, "Sorry we’re not covering your vehicle and trailer." When I requested why. They will only say, "You will receive a letter." And that letter never got mailed. Until I called and request for that letter where everything in that letter was false information. Where they said. I was not covered. Because of this paragraph.

Trying to reach a live staff member to simply make an appointment is close to impossible. Once I reached someone they provided instructions to assist myself online and those instructions did not help me. Additionally, in the past I called for tow service. It took them 3 hrs. and I was stalled on a busy street. Also, when I needed key service, they arrived after 3 hrs. then said they could not help me and drove off and left me locked out of my car in the late evening. AAA is terrible service these days for the price of $90.00 per year.

I seriously regret giving this review. I have been a customer for 12 years. Today we called for service. We recently moved. When my wife called, they told her that she was in the queue. However, evidently our subscription had expired. Even though we have auto pay. The lady said that the notice was mailed but returned??? Why didn't someone call us???? No one told my wife and she received no updates. When I got home from a business trip, I called. The told me the above story. I paid. Then I was told that I will be charged $60+ miles?? What would have happened if my wife or daughter were stranded thinking help was on the way?? I used to recommend without hesitation. Not anymore. In addition, I see that new members (which I am technically) gets 50% off. Not a happy customer.

Horrible service. You're on hold for a long period of time. I have roadside service on a Friday evening I had a flat tire. I called multiple times, requested service, stayed in my office until 1:30 a.m. They still did not come out. Therefore I had to get an Uber to go home. I received the phone call from AAA the following day at 3:00 p.m. saying they were on their way to my car that has a flat tire. You cannot get a hold of anybody on AAA especially on the phone and if you do you're on hold for a long period of time.

The purpose of this review is to recommend Kevin DeRosie, a towing/unlocking contractor who works for AAA in North Shore area! Kevin was my lifesaver for past 10 days. My son, his friend, and son's car was stranded in boundary waters due to lost key. I posted on social media, asking for help and if anyone was driving to Twin Cities.