AAA Auto Insurance

When called to tow our 5th wheel due to the truck that was towing it became unable to. We first were told that they did not have a qualified driver at the time to assist us and as soon as one was available they would notify us. After another 24 hrs of waiting, they contact us and inform us that since there wasn't a specific problem with the 5th wheel they would not tow it. They left us stranded with the 5th wheel and no way to tow it. Their towing service is a joke. Would not recommend the premier policy. It's a waste of money. Our 5th wheel remains sitting until we can get a vehicle capable of towing it.

I was in an auto accident where the AAA insured was at fault. I submitted a claim with AAA and was not contacted by an adjuster until well over a week. I called twice and had to leave a VM. I finally spoke with adjuster, Vicki, who took my recorded statement and told me she would contact me the next day with their liability decision. I stated I had a dashcam video and emailed it to her immediately after our discussion. It's been one week and I have not received a phone call or email response from Vicki. I left her manager, Lacy, a VM last night advising I have not received any response regarding my claim. I have yet to hear from either one of them and it has been almost 3 weeks since the accident. When I called their 800 number to speak with someone they cannot provide any information. I am a AAA member and after this experience I will be canceling my membership. Terrible, terrible customer service.

Checked premiums and found Geico much lower and substantial better coverage. We save 100+ $ per month. Should have done change years ago with perfect driving record. Why are they so uncompetitive? Only they know.

I have excellent credit score, 1 accident in past 12 years (not my fault), and the insurance cancelled my policy!! I have had my monthly premium automatically deducted from a credit card for over 5 years. My credit card numbers changed and somehow the change did not go through for my bill to move to the updated credit card. An automatic payment was missed, so AAA DROPPED MY POLICY! They will not renew it, but referred me to another company "for high risk drivers", I am 58 with an excellent driving record. They offered to charge me 3 times my previous rate for 6 months, because now I am an "uninsured motorist", then in 6 months, AAA could possibly take me back!!! This is the thanks I get for being with AAA since I turned 18 y/o!! I will NEVER have AAA insurance again! My new company is also shocked that this happened, however happy to have me as a new customer!

This company refuses to accept durable power of attorney which is ILLEGAL IN 29 states. In fact, the principal that made me their healthcare and financial proxy tried to drive themselves to a hospital and this company refuses to stop billing or pay for services we need rendered while actively claiming they “do not accept power of attorney” which is a violation of the law worth fines of $75,000 each time in the state of Oklahoma which can then be filed to be matched by the victim of their refusal.

On 1/14/23 I was in a car accident which the other driver was totally at fault & her insurance was AAA! My car was totaled I had to wait a wk before AAA gave the ok for me a rental & they only paid for 2 wks. It took another 2 wks for the insurance to settle so I had to pay the other 2 wks which I they should’ve paid til they settled with me! The claims adjuster Karen ** was rude to me when I told her that I felt they were in the wrong to stop paying for the rental when they’ve not even settled & told me that’s why it’s called an accident which I thought is why we pay for insurance. I could understand if I was being complicated & holding it up but I wasn’t. I went out of my way to speed the process up by driving out to north 40 & signing documents instead of waiting on the mail and settling for less than I should’ve on my Jeep!

Hello, I recently spoke with Joanne from Claims. There was a claim filed 02/14/2023. Wesley was the claims specialist. Wesley has not called, reach out or anything until I spoke with the manager Joanne. I asked that Wesley be replaced as he has shown us extremely poor customer service. Joanne pushed it aside and did not fulfill my request. When speaking with Joanne she was not patient, not getting the full story and already deeming us at fault for the accident when it was a 3 car accident. We were the last car. Joanne did not even request our photos, she just went with the middle car photos. I had to request to add the photos.

I had AAA for almost 6 years. Don’t remember whether I used once. My BMW stopped while driving. Had a check engine and check fuel pump, and message go to dealer as soon as possible. Pulled over, after 15 minutes tried to start, it started and then I reached home. Spoke to bmw dealer over the phone, he told me not to drive and tow it and drop at the dealer to be serviced. Next day called AAA to tow and drop at the dealer. A technician from third party 'California Roadside West' showed up. He asked what's wrong with the car, I told him the issues. He said, "If the car doesn't start then I can't tow." I told him I'll try to start, I tried it started, he immediately said, "Oh the car started so no issues and no messages so I can't tow." He was flip flopping. I really didn’t understand his motivation.

This review is to warn others of my experience. Originally from California but recently moved to Texas. Been a member for almost 10 years and sadly will have to find another insurance company. My AAA account was created in California so the account type is different from Texas. Which mean customer service, rates, and how you will be treated will not be the same. Make sure you call to ensure you switch completely and not from any office or sale representative. They need your verbal consent as I didn’t know and was charge for both California and Texas for 8 months. Even when I officially close my California AAA all my calls always revert to California customer service. So if you live in Texas. Be ready to waste 5-10 minutes re-navigate yourself to the correct state as both states are separate organization. Even though it’s AAA they both have separate rules and act differently.

I got AAA in case I need my car tow. I called AAA. They left me for 6 hours during the night, waiting for them to show up. Worst service ever. Don't waste your money! You can add road assistance with your insurance and works better.