AAA Auto Insurance Reviews

My AAA has been awesome..no issues and always available when I needed help. Towing was good and I didn't have to wait forever for my car to be towed from a dangerous area.....the representative was nice.

We have concluded an automobile damage claim -- complicated and extensive. Chad **, AAA claims adjuster, at all times acted promptly, fairly, and professionally. Mr. ** was knowledgeable about values. He listened to us.

Wow!! I have always liked AAA for their customer service and the great coverage. But today they took it even further. I had lost my wallet two days ago and had gone through the process of replacing cards and ID. I got a call this morning from AAA telling me that my wallet had been turned it to the store I had been at when I lost it (Stater Bros.). They had checked my wallet for ID and found my AAA card. Staters called them so I could be notified. AAA did indeed call me. Thank you AAA and Stater Brothers.

The adjuster handling my accident claim is truly understanding and empathetic. Given my deep affection for my car, which I consider more than just a vehicle, it's crucial to have someone who appreciates the emotional connection I have with it. They navigate the process with care, acknowledging my sentiments and ensuring that my concerns are addressed with sensitivity and understanding.

Perhaps the worse company to work with when trying to set up a new auto policy for a new release vehicle. It's April 21, 2025, and they don't even have information in their systems yet for 2025 vehicles. It's almost mid-year and they're this far behind. The technology that they are using is stuck in the stone ages - it should be as simple and direct as allowing a customer to log-in, replace the vehicle information, and receive an updated quote. Instead, having to call in, talk to a representative, and have them submit a request to a separate department to add the vehicle, and then wait to get a call back is literally like being sent back to 1969 to a switchboard officer.

Horrible customer service. I always have issues with AAA. They say they will correct the problem and never do. The company has no issues collecting money but have every issue solving problems with their services and customer service. The website tells you to pay this amount and you get an email saying that you still owe and when you call there is no way for them to help you or correct the issue. Hummm I think it's crock but what can you do on the phone. You can't get a manager to solve it and they tell you they will to shut you up and it still continues for many years after no solution made. Don't ever get Triple AAA lol. They a joke.

If I could put zero I would. DO NOT GET TRIPLE A INSURANCE IN LOUISIANA. The claims department is absolutely impossible to get up with. The approach is hostile and unhelpful. They will do anything to not fulfill their obligations. DO NOT I REPEAT DO NOT GET TRIPLE A INSURANCE.

I am Daniel ** and my wife is Beverly **. We were dropped from home and auto insurance with AAA after missing one car payment which I did not know I missed due to getting a new debit card. After AAA dropped me, they had my driver's license suspended and sent me to collections for $175 dollars. They never sent me a letter, and I did not get a phone call. The representative was not willing to help me at and I was dropped as a customer. I had to pay to get my driver's license back and now this is on my driving record, I haven't gotten a ticket since I was 16 years old and now, I am 50. This is crazy. Horrible customer service. I cannot believe this happened to me. **

Beware of AAA insurance. They made an unauthorized charge on my account after I disputed a bill with an unauthorized and unknown increase after removing two vehicles from my policy because I had sold them. I was not told at the time of removal that I would be charged an additional $413 on my next bill, bringing the total to $943. In fact, I was told before I decided to do it that I should do it ASAP to avoid paying for the insurance on those two vehicles before the next bill was due! So tell me why the bill not only didn’t go down after removing two vehicles, but increased by $413!!! I took my policy off autopay before the due date, but when I checked my account about an hour ago, they had somehow still processed the payment!!!

I was rear ended recently by a person with AAA. It has been a complete nightmare to deal with. Candyce **, the representative from AAA has left me high and dry after her initial call letting me know it was 100% their client's fault. I now am without a vehicle, a rental, or even a response from AAA. It's been 2 weeks... I'm being treated like I don't exist, definitely time to lawyer up.