AAA Auto Insurance Reviews

I lived in Nevada for a few years. Have a clean record. I was paying 125 dollars a month for full coverage on two vehicles. All of a sudden the gov of Nevada issued 30 thousand illegals driver license. Then my monthly jumps up to 179.00. Then I moved down to Texas and they told me I need to pay 320.00 a month. For what? Will they lost me? I have an appointment with another insurance company tomorrow. Also your travel sucks. Went on a trip to Maui and did all the work ourselves. I am pulling all my accounts from AAA. They don't even have a local office here. In reno the same size as here had 3 offices.

I had full coverage with AAA for about 5 years when I hit a deer. After receiving an email with a very low offer for my car, I turned the offer down. I was deducted for having miles on my car, and they would not reimburse me for my brand new tires. They said they expect to drive on the tires, don't you expect me to drive the car, therefore having miles. The manager would not work with me, and would not return my phone calls. I was then sent a letter saying I would not work with them. This insurance company is a complete joke! Unwilling to work with their customers and provide the service that I paid for. Do not waste your money on this insurance! They will not help when your are in a car accident! Horrible experience!

I was in a very bad accident. 3A sent us to a local repair shop. We were very close to the amount where the car would be a total loss. They said they would not give us what the car was worth. It would be a $5,000.00 loss if we choose to not fix it. We went ahead with repairs which were to take a month. At a month repairs kept being added till we were at the threshold where it should have been totaled. 3A stopped paying for a rental car at 1 month. We are now 2 months in without our vehicle. Repair place can't get part, 3A has done nothing on our behalf as far as we can see. Car should have been total loss and we should have moved on, instead we are still caught up in this nightmare, with no end in sight.

We been with AAA for 7 years roadside service, got great service - decided to go with auto insurance. BIG MISTAKE. Never use auto insurance. Had damage to car hitting a pothole. Call AAA to put in insurance claim. Customer service was terrible. During the time of claim I talk to 8 different people. Gave me the runaround. Was told to get own transmission place to check car. Receive a call from S. ** and was told I was denied before anyone of their adjusters went to inspect the car.

I have been a AAA member for over 10 Years. Recently my car broke down in the way to the airport. I called AAA, told them my situation and that I would not be at the vehicle, but would have someone there. They assured me this was okay as long as they were whom I said they were and provided ID. Upon arrival at the airport and the departure of my ride, I was called by the towing company and told unless the person meeting the tow driver was a member, they could not take my membership for the tow. Long story short, after multiple calls to AAA they tried to get me to add my wife, stating it would be cheating than paying the tow. I paid the $50 for the tow and will not renew with AAA!

I had this insurance for more than a year, and it is by far the worst insurance in the world!! DO NOT EVER GET THIS INSURANCE! I had a full coverage insurance and they happily took my money the whole year, and when I needed to put in a claim for my car's accident, which was in a hit and run, they did NOT HELP! There was even a police report that I had from the hit and run.

I've been a long time AAA member. On a few occasions my car battery has tied and AAA has always come to the rescue. In addition to having roadside assistance I have appreciated the discounts I get when traveling, especially at hotels.

I have been a AAA customer for 10 years - first in California, then Alabama, and I recently moved to Dallas Texas. The worst service I have received ever was from ** and the agents at 4760 Preston Rd Ste 208 Frisco, TX 75034. Very hard to reach anyone at the office, email inquiries are slow or nonexistent. Any additional discounts you may qualify for you have to find on the website for yourself, because no one is going to give you an explanation of anything or try and find ways to help reduce or explain costs, other than "that's what the computer says ma'am". As to why your policy is higher now than it was before or why does my policy show male when I am female, or why wasn't my automatic bill payment not taken out when I signed up for it, all met with "well that's what the computer shows ma'am. I don't make the rates". Horrible. Switched to Farmers.

I wish I could give the company zero stars because after spending 1 1/2 hours on the phone just to get price quotes for car insurance it became ridiculous to say the least. After going through such scrutiny of answering questions that obviously the woman had on her end for researching, I began to feel like I was on trial. She eventually put me on hold after giving her my driver's license number and came back stating that she would have to raise the insurance quote due to the lack of me being a few months shy of ten years with my previous insurance company. She continued to argue with me that my former spouse was STILL on the policy even though I had the papers sitting in front of me. He does have HIS OWN policy with the same company but has not been on mine for over a year. Then she proceeded to split hairs on the day my 16 year old became insured with my current insurance company.

While parked on the street, an AAA insured wrecked my car. I filed a claim immediately as this is my only means of transportation and I only have a liability insurance. Four weeks later, it remains unresolved. Despite AAA has already appraised it and considered a total loss, claims person and team leader continue to tell me that there is nothing they can do pending receipt of the police report. They refused to contact their member and 3rd party vendor to expedite it. I have been calling every week for update because I have to take the bus to work. Dealing with AAA claims is like going to DMV where employees does not use common sense and does not think outside the box.

I went in for an oil change, the next day my car would not start. Called the same AAA that I got the oil change from located at Swift Creek in Midlothian VA, got it towed. The oil change includes inspecting your car for any other problems. They will tell you it is a courtesy inspection to find out if there is anything wrong with your car, but it is a way to get a whole lot more money from you. They sound very nice and helpful, but don't be fooled they have an agenda. They told me that they didn't do anything to my car and that it was not their fault. Finally they tell me it was my alternator and wanted to charge me almost $1000 for the part and labor. I told them not to touch my car, towed my car to another shop and got the problem fixed for less than what AAA was going to cost me. I will never go to AAA.

I'd been a member for over a decade with AAA and finally AAA Auto Insurance had the lowest price among the companies I shopped for. I signed up and decided to pay quarterly since is the same price as semi-annual. I couldn't afford to pay the whole year since it's way cheaper. NOTHING noted online or agent informing me that there's going to be an installment fee added. I make the decision on choosing a company based entirely on grand total premium. If I knew about the installment fee, I would have included that on the price quoted. It would have made the difference in my decision.

These SOBs have had no problem collecting our membership fees for several years, but tonight, we needed their help and they have screwed us. We are on I-89N in Vermont with a flat, as we were headed to Canada. It's raining with foggy conditions and it's unsafe for us to change the tire in these conditions and even just to be here. It's almost 12:30 am and we have been stuck here for nearly 2 hours. We called back and they told us that the towing service didn't answer the page. Are you ** kidding me!!! If we cannot get service when we are in need, then why the hell have it in the first place. Those clowns just called us to say that help is on its way... IN 45 MINUTES FROM NOW! Gee, at that point it'll only be nearly 3 hours that we've been stuck here.

I honestly wish I had the option to put no star because this is the service I felt I received as a consumer. I had the ugliest experience with an insurance company at this location. I have never had issues with triple AAA in the past. I used to love AAA, I used to do business with the location in Addison where the service was very efficient and the employees knew what they were doing and how to treat their customers. AAA in Arlington is by far the worst location as their service is below the standard of some of its other locations. The manager was rude, and the employee who attempted to help me was unsure about what they were doing, wasted 3 hours of my time, and I had to cancel another appointment because I had to sort an issue with them out, that they blamed on their system many times.

THIS PLACE BLOWS. I went into AAA to get insurance information. I Sat down with a guy and he explained to me the insurance options. He asked to me fill out some information so he can "build a profile in case I decided to get insurance". I wanted to explore more options as far as insurance before committing to AAA. It was my mistake of allowing him to get it set up in case I decided to go with AAA. Piece of **! My parents had them as their carrier and told me these people are ok. So I trusted my parents. I told the guy to hold off on the insurance. He told me he wouldn't process it but to at least call him to let him know. I did, I called and told him that I was going to go with another carrier. He was upset but he said "good luck" at the end of our conversation. I figured it was cancelled, no harm no foul.

After the purchase of a new vehicle, I shopped around for insurance and found AAA to be the lowest price. I paid $211 for the first month plus a $57 membership fee. After having insurance with them for 2 weeks I called my GEICO to cancel my insurance with them. GEICO gave me a deal I couldn't pass up. So I immediately called AAA and cancelled. I should be expecting a refund, instead I got another bill for $120! I call them, deal with multiple people. They tell me they're sorry and they will fix it and send me a check. 3 weeks later I get a check in the mail for $8. Wow! And to top it off, I get a phone call the very same day, asking me to pay my $120 balance! WTH?

Called this evening for a standard question - "May I schedule a towing for tomorrow?" Person picks up call with no friendly or welcoming attitude - lack of customer service, sounds very tired and upset also refusing to provide full name. Simply answers "Call back tomorrow to schedule." No further explanation. AAA please use this recorded call as what not to do or how not to answer. We don't pay top dollar for this.

I was a loyal customer for six years. I thought great roadside assistance, great insurance. I was wrong. Beware of the car insurance. They will try their best not to cover you. I never received a cancellation letter regarding my insurance. Later they told me they would take care of the accident. Keep making payments. 3 years later the other insurance company is suing me for damages. I contacted AAA and they said "unfortunately we will not be able to cover you." Very disappointed. Now I have Geico. Best decision I ever made.

My father has been a member of AAA for 40 years. I initially had my membership set up jointly with his, however, I surpassed the maximum age and purchased my own membership. I chose to go with the AAA Plus Roadside assistance service, which includes up to 4 free service calls per year and 100 miles of towing. My main interest is the towing service, as I own several classic vehicles. My first service call went well. I had a flat and the tow truck company which came out to help was awesome. I wouldn't have called for a flat normally, but I hadn't had my spare with me that day. I got towed home and repaired it myself.

BEWARE with your policy amendment. Make sure you read through it, as this company sneaks changes without your approval to suit themselves! My rental coverage was dropped without notification. Of course I caught it and requested to be put back immediately. I just reviewed my amendment this year, and noticed my Uninsured Collision was dropped with no notification!!! Of course I never requested for that coverage to be dropped. I requested FULL COVERAGE meaning from the volts in the tires to the stereo knobs! One more thing. I requested MEDICAL PAYMENTS to be 25,000. Well, they change it to 5000 only and told me they no longer offer 25,000. 5000 is the Max! It's funny how they lower the coverage, but the premium goes higher every year. How do this agents sleep at night knowing they Rip people off!!!

I'm a person who's not let my insurance lapse and for over a year had my daughter on my AAA Auto policy. When she moved to California I was told she had to be on AAA in CA and the agent said he would take care of the California policy and get Texas transferred. In December AAA took some $945 out of my account and was charging me double! I was paying for her insurance in Texas AND in California. When I brought it to their attention they said there would be no refund and would apply the overpayment to my policy. My response, "In other words you just stole from me!" I have gone through at least 7 agents who've lied, not sent documentation by way of email as I requested and NOW... to add greater insult AAA California is charging me a fee to cancel because my daughter's policy is considered a new policy even though she's been with AAA for over a year. DO NOT USE AAA!

Nov 2015 Bank of America paid my escrow homeowners insurance of $744 to AAA. Dec 2015 I made the choice to refinance. Documents were required. I call AAA to retrieve the docs. They stated BofA did not make escrow payment. I retrieved documents from BofA proving AAA had received and processed the check and payment. After 4 more phone calls and several emails AAA 'found' my $744. At this point I was a bit concerned as I was still receiving payment due notices from AAA and called them a few times throughout my loan processing to be sure all was in order. One call with an email followup stated insurance, both homeowners & auto insurance (auto-withdraw) was paid and there were no problems.

I made online payments for six months that according to AAA were going to a membership and not insurance. After several months my membership was "cancelled" but no real attempt to notify me occurred and they continued to accept the payments. I was in an accident and they didn't cover me. A month after the accident they said I had been paying the wrong account and tried to return 400 of the 900 dollars I had paid to a 100 dollar membership account. They didn't even have the decency to tell me they weren't covering me. They just stopped returning emails and calls. After the accident they of their own volition put 88 dollars into the right account. They have no idea what's going on. Like most insurance companies AAA simply wants you to pay them and will do anything they can to avoid paying a claim.

During my first call, I was bounced from department to department until I landed with a female insurance sales rep. I went through the process of signing up, but I share a bank account with my girlfriend and I was informed I needed her approval. Fine. I called the next night, ready to jump through all of the pointless hoops. After some further sales agent hot potato I landed with a gentleman and explained the ordeal. He told me I could not use my girlfriend's card. At this point I hung up, highly dissatisfied and ready to choose an actual COMPETENT company. However, I was billed twice by the company after I was told that I could not activate the account. Now they are claiming I owe them money when the last email I received from them stated my application was pending expiration. I called a third time tonight and calmly explained the problem and the man on the line went silent for over a minute. DO NOT BUY THIS INSURANCE.

I have been the customer of AAA auto insurance for 2 years. I stay in the same location, but its price increased every year!!! Today, I'm gonna move to a new address and also need to renew the auto insurance policy, I made an online quote and found the price online is cheaper than the renewal price they gave me, so I call them to ask why. They didn't answer my question, only told me change my address, and forced me to answer when the new address will become valid, then they said "Okay, Sir, your new policy will be mailed to you on **, and the price is $** (increased by $600, compared the online quote with the same address). "I don't know why the sales agent is so rude and increased their price. It seems that they can increase the price whatever they want! DO NOT USE AAA. NO GOOD! SO BAD, BAD AGENT!

AAA are easy to use and always helpful. Not only that but they were good at recommending other products they provide for me that is something I could use. I also use their car protection services that they'll help me if I get locked out of my car, which I've used and they've been great, and anything else. They have reasonable prices and their customer services are always prompt and there to help in a timely manner. I would recommend them to anyone.

I've had AAA for over a decade now and have always found the service to be good. My agent helps me find ways to save money and explains in detail the different coverages that are offered and how it will affect me. Claims have also been dealt with promptly. I don't see myself changing insurers anytime soon.

They are always very helpful and there when you need them. They always have someone ready to answer the phones who knows what they are doing. And they call the tow truck right away if your car breaks down with no hassle. They are very sympathetic and understanding and they also have all kinds of discounts you can use at various different stores that people shop at so that is a great perk they have. I can't speak highly enough of them and think they are the best out there.

Very reliable. Turn around time is great and you can never land in trouble with them, rather they will rescue you from trouble ASAP. Recently I had a situation where my car stopped turning on and I was in the midst of nowhere. Luckily, my phone was working so I could connect with the right people. They jotted down all the detail, location etc. and in spite of a turn around time of almost more than 60 minutes, they showed up in 45 minutes. That was quite impressive.

I love my insurance with Triple A. I've been a member with Triple A for about 5 years. I never have any complaint with my insurance. I always recommend with my family and friends. The best thing I love about my insurance is that I can pay for my registration at the Triple A office. The second thing I love about my insurance is the towing service is awesome and very friendly too. I wouldn't change my insurance for any other insurance.

AAA has really great customer service. The insurance coverage is very easy to understand. The coverage is good. The roadside service they provide is dependable, fast, and very helpful. I have used them for many years and never had any issues. Accident claims are handled very well and professionally by AAA.

AAA Mid-Atlantic, gave me a low ball repair estimate to replace 4 all wheel tires after a collision (from a large construction equipment piece that fell off the back of a truck) on Interstate 95. The original tires were expensive with over a 100 THOUSAND miles left to go (only 9 mo old) AAA used 50K, smaller tire/tread. The tires shake after the alignment. The car pulls to the side and the car still shakes when I pushed on the brakes. I had the tires checked. NOT GOOD. THIS was AFTER taking the car back to AA within 24 hours and many calls and visits to the car dealer. DO NOT let the insurance company tease you into thinking they can do simple tire exchanges, alignments, or any real repairs.

AAA offers good quality customer service and rates for my family. When we have had problems, they arrive promptly to help and make sure we are taken care of. We have been customers of AAA for as long as I can remember and have no plans to switch any time soon.

I have had very good experience with my auto insurance and they are and have been a good reliable company to be with. I have had no regrets from the time that I have taken this insurance out. We have only had to use them once or twice that I can recollect and in both instances we have had real good luck with them. I have never regretted having them for my insurance company. I would be confident to use this company any time and wouldn't have to think about it twice.

I was hit by someone insured with AAA and it has been the most frustrating experience imaginable. They provide ZERO customer service and getting in touch with someone is impossible. Expect to be on hold for a LONG time... oh and the phone might just hang up mid conversation as well. Literally been the worst experience. As if getting in an accident that is completely not your fault isn't enough, dealing with a HORRIBLE insurance company and representatives tops it off! Thanks for nothing AAA!! I will be telling everyone I know about what a nightmare this has been and will strongly encourage anyone I know that has AAA to switch insurance providers.

I have had this company for 2 years now. Within the 2 years I have been involved in 3 accidents, one which totaled my truck. They have not once raised my premium. They have excellent customer service and they are always there no matter what time of day it is.

AAA not only has great rates, but their customer service is excellent. Their services go above and beyond what other insurance companies offer. They are prompt, courteous, and make it easy to get the information you need. Their offices and apps are easy to use, and let you get the information needed quickly. They're the best insurance company I've ever dealt with.

They follow through on their claims, also they make arrangements for customers and they can do anything having to do with DMV and other arrangements such as trips, vacations and the like. They can act as a travel agent. They offer house insurance and other products. They act also as attorneys going to court when someone sues you because of an accident. They have done a lot for me like giving a handicap sticker without having to wait in line at the DMV and honoring DMV requests.

It was very expensive for just the little amount of days it did give you. I was satisfied because I had insurance but the price was outrageous for my age. I believe that it was the best option because it were the cheapest route to go versus all of the other insurance companies to choose from. I don't discourage anyone not to get them. I'm just saying the rates could be lower.

It has been a pleasant one so far. I like what they have to offer me and my husband and price is fair and I have not had to contact them at all, so overall good service and great coverage. I have full coverage on two cars now and my payment a month is under what I thought it was going to be.

AAA has always been there for me. The company provides me with auto insurance, discount too, roadside assistance and travel planning. I really appreciate how responsive they are. I know that if I need them, they will be there for me. I have been a customer for over 20 years. I get fair rates on auto ins, and also get discounts on amusement parks, dining, hotels, car rentals and so much more.

I have been a purchaser of AAA insurance for several years. I chose the company for its reasonable rates and they continue to be appropriate. I have a good driving history so my insurance costs are still below the industry average. AAA is not a cut-rate insurance company so while their rates are low, they are not the lowest in the industry. They provide excellent coverages and I have taken advantage of their bundling process to also purchase homeowners insurance through the company. The company gives insurance holders a year-end discount which is applied to next year's premiums when you renew your policy and this averages out to be about a 15% discount. In summary, I recommend using AAA.

I've had auto ins. thru AAA for approx. 35-40 yrs. I feel they are the best in the business as far as coverage and cost is concerned. I've known others who have had ins. from other providers who have paid much more and received quite a bit less.

They have great customer service. They provided easy sign up. Great prices, we switched due to a huge price increase with our previous company. Very pleased with this company after having been with them a couple years. We also enjoy the roadside assistance, discounts and other benefits that come with membership.

My experience with AAA has been somewhat of a rollercoaster. After an auto accident the company was not very thorough or quick to respond to the issue. However, AAA is a reputable company that I trust over some other insurance providers.

You can trust and not worry when things happen to your car include battery not working. The insurance will get you anywhere in this USA because it is national wide insurance that you can find anywhere. Even they have a truck that can take your car anywhere if it is not working.

Excellent customer service. Customer is priority. I've had a homeowner's claim for roof damage from a storm and they were on top (pun intended) right away! They didn't leave us with a hole in our roof in the middle of winter, not sure that I can say that about most insurance companies.

AAA offered me the lowest rate for more than enough coverage. They even lowered the premiums during the last few years when my previous insurers went the opposite route. I also was able to get a discount on my home insurance.

I had no reason to contact my insurance company in the last couple of years. I have not been in any accidents or cause any accidents. The price of my insurance is a fair price. It is about the same price as other insurance company. Since I have been with the company a long time I feel that there is no need to change my insurance company.

It is a great auto insurance company because the people are professional and the quality and price is good and worth it I would say. I also like their message and plan and the commercials and things like that.

I called their call center to make a change to my policy and I heard someone answer but not say "Hello". I kept saying "Hello" and they just sat there silent however, you could hear other people in the call center talking so the person just answered but was waiting for me to hang up. Finally, I hung up and then called back only to have someone put me on hold for 10 minutes. I told them that I am cancelling my policy because of this terrible customer service and they transferred me to someone else without warning so I had to go through and explain who I was and said that I wanted to cancel my service and they transferred me again to a manager.

Good services. When I was made some problems on the road. It was very quick response. Operator of AAA was very kind to response my request and I got very good treatment. One problem was it took little bit longer. And the person who came down was not good to handle the problem.

Very helpful. They are always there when I am in a "rut". Good prices and great customer service. Always on call and very reasonable when it comes to quotes. It is very important to have and has saved me in the past. I would recommend AAA to anyone who wants a great auto insurance company with great prices and friendly people.

I have had AAA insurance for over 40 years. They have been great. No problems at all. Once my sister and I were in a bad accident which required their attorneys to represent us. They did a great job. It was just an accident. Their rates are a tad high but they are worth it.

Where do I start? First off, my friend and I are involved in a rear end collision (us being the victims), by a woman who is now his soon to be ex-wife. She spotted us as we were driving down the street, pulled up aside of us and was screaming and yelling (she was facing the wrong way on the side she was on just so she could get on the side of his car). As we try to get away and continue our night, she continues to follow us and as we came to a complete stop at the stop light, she rear ends our car, pulls back and rear ends us again.

They have free tow pick up. Just a little too expensive though. There is a lot of customer service representatives. To me I think they are the top three insurance that are nationally televised and well-known.

Very good service, reliable. They have always been courteous over the phone and I have peace of mind knowing they will back me up. I would highly recommend them to anyone looking for an insurance company.

Very easy to get in contact with. Very helpful and knowledgeable. Answers any & all of the questions/concerns that I may have. A company that I would recommend to friends/family..

I do not have AAA Insurance but my child was in a friend's car when an accident occurred. They had full coverage and coverage for injured passenger. While the Dallas Police wrote up the report they were informed of the injury to her neck and shoulder by me. This happened over the Thanksgiving week. I waited over the holiday to see if the injury would get better but it did not. Once the doctor's office reopened over the holiday we called and my health insurance refused to pay due to it occurring during a accident.

Very efficient in responding. So quick to solve this problem and give you peace of mind when my car has a failure or shock unwanted. Giving comfort to my family and allies, give a good example of how important and effective which it is a car insurance for me. The best I've had.

We like AAA but sometimes it is a little expensive. We do not have a lot of choices in Michigan. We would recommend AAA for their fast claims and fast processing of any claims we would have.

Just signed up last week. The lady spent an hour on the phone helping me pick the right coverages and discounts, etc. for my needs. She was very helpful and made sure I understood what each thing was and what each coverage was for. I would recommend based on my experience with them up to this point.

I've been with AAA for several years, and I've been very happy with their service. The auto insurance covers exactly what I need, and the towing service isn't too shabby either. It can take awhile for an actual tow truck to show up, depending on where you are at the time but it's still a great service nonetheless. Their vacation deals are also great!

I have had AAA for two years and my agent and his staff have been very helpful. Agent has been very helpful in explain all the coverage and if something should be added. Thankfully I have never had to file a claim.

It's great to have when I need help on the road. They're always able to get to me, no matter where I am. My parents used it, and now I use it too. I've never had a bad experience with them.

They give me a good quote for my auto insurance. That's why I choose them. Easy to deal with, friendly customer service, they sent my bills ahead of time. Good company reputation.

Great insurance. Roadside service is excellent, very helpful and will help at any hour. Reasonable pricing for policies. They usually have discounts at participating retailers/restaurants to give back to AAA members.

Pretty good. I've never had a wreck so I don't know how they are in terms of how the deal with accidents, but I have been very satisfied with what I pay. I definitely think it is worth getting a AAA card to save money on lots of things.

My experience with AAA has been great. Whenever I call they answer and there. My deductible rates for me at least have been very low. I really like their website too. The first time I got into an accident their employees were there 20 minutes after I had called. Overall I have loved my experience with AAA.

Very affordable. There is no local office in my area which is unfortunate. I would love to have an agent to talk to but not an option, however based on the rates I can't afford to change.

They act quickly and always have my best interest in mind. If I need a tow I can talk to a real live person, not a machine, within seconds. I do not remain on hold for more than 1 minute then a tow truck arrives with a courteous driver who loads my vehicle. My wait time for the tow will be 20 min then I go to my destination, then the driver unloads my car nicely. He allows me to come along then he helps me out of the tow truck, has me sign on the dotted line and says, “Have a nice day.” I get a follow-up call and I also get updates on when my driver will arrive here. I am safe and sound with my vehicle at home with me or at the repair shop. Have a nice day.

So far AAA have saved my family money from our previous auto insurer of Safeco. AAA also has an office located close to my home so when I have any issues I can easily go to the office and talk to an agent in person than to call and talk to someone in an office in a different state.

AAA insurance is a very fair cost and very customer oriented, has many services other than insurance and I really like the company. I have never had an issue with their claims processing and I really like that they have a local office with a customer service agent that I know.

Great coverage. Has a good deductible and I have had no problems so far with this company. I would definitely recommend them because they are helpful and great to talk to when you need help or have any questions.

Working with AAA has been very helpful and a positive experience. They work with me in positive ways, letting me know of new features that I might be interested in. They have helped my children become insured and with roadside service also.

My car was hit by a van on PCH avenue whose driver was insured by AAA. He changed lane with high speed from my right lane and came onto my lane overtaking me and hit my car. His van's tire on passenger back side hit my car. He knew he was at fault. He exchanged information but he said did not want to report to insurance because he was very afraid that his insurance would go up again. My car was damaged and I needed to fix it. When I called his insurance, I was assigned claim agent and I was told the agent will call me within 24 hours.

Very compassionate, they empathize but are professional in the best manner I have ever witnessed. If you love roadside assistance, a company that not only cares for you but also your friends and family this is the insurance company for you and the ones you love. I will always put my trust, and my vehicle's with AAA.

AAA is easy to work with and has great communication. Their prices are reasonable and better than anyone else in our area. We have them for our home and auto insurance and don't plan to switch anytime soon.

It provides me with benefits that satisfy my needs. Is always there when I need them for trouble with my car. If it an accident or some type of damage, works with me and very friendly with good customer service.

I have always had my questions answered right away and when I have a claim I was always satisfied how it was handled. Very professional company and competent agents. I also like the fact that I can pay my premium in monthly installments or all at once. For retired people on a fixed income it is very convenient.

They were cheap for a while but got too expensive. They gave me a discount when I got homeowners insurance and car insurance together, but it was still too expensive. I checked other insurances and the homeowners insurance was way cheaper.

I like AAA roadside assistance program. I have called them twice in the past and both times I only had to wait 30 minutes or less for a tow truck to arrive. Both times the tow truck drivers were prompt and courteous and gave me a ride to a repair shop.

I absolutely love AAA. They offer great customer service and rates and are always very responsive and helpful. I really like their auto club program because it helps you to feel safe while out on the road. They will come change your tire, tow your car, or even unlock your doors if you happen to leave your keys inside.

After calling 888-883-8611 to verify the balance of my auto policy, I was told I could save 10% by becoming a AAA card member. I verified several times to make sure we were "on the same page" and was assured that the 10% discount would be applied to the balance that I had just paid. I can't stress how many times I verified. I was told to contact my independent agent the next morning to sign up for AAA membership. I did just that the next morning. Cost - $49.00. My total auto insurance premium is 1600 (4 vehicles). So even 5% would more than cover the cost of the membership.

I have had really good experiences with AAA and they came to my need really fast when I needed to call them for help. I am really pleased and I would recommend them. They were really fast and efficient when my car had a dead battery.

I am satisfy for their service that they offer to me. They are there when I need them. They have a great offer to my insurance and I will recommend them. They never failed me for sure.

AAA provides good service most of the time. One time my car stalled 100 miles away from home. I called them up and they provided me with transport back home and a tow for my truck all for no extra cost. The only problem was that I had 2 other people with me but the people who picked me up only had two seats available. I had to call a cab for the other person and they followed us back home. In the end AAA really helped me and got my car fixed.

I have had triple A car insurance for over 2 years. I am very satisfied with my insurance. Never had any problems. Customer service is very pleasant and nice. They answer questions very fast and by the first call all of your problems are solved. I love their Roadside service whenever I get a flat. I can always count on triple A to come and save my day. I can get to work on time and not miss any time off work. I will stay with my car insurance for a very long time. I will never change. I am completely satisfied.

They always show quickly when I have a flat tire and they are always very friendly when helping me. The people on the phone are also very eager to help. They explained what was going on when I had car troubles and had me on my way in about thirty minutes. The national line is easy to follow when given the directions on how to transfer to someone in my area. I would highly recommend using their service because everything was fantastic in every way. I will most likely keep using this insurance for a very long time.

We've been CSAA customers for auto and home insurance since the 1960s. And we've had a few claims on both policies. In every case, CSAA has intercepted our needs and fulfilled our expectations without delay or argument. They've bent over backwards. Can't beat them on price, either.

No one can get close to the rates I get. Had a claim and made 1 phone call and they emailed all the details. Truck got fixed and they paid their share after deductible, the whole process was A1.

I switched to AAA from Amica because I was looking for a company I trusted, one that had similar coverage, but had a better rate. I was most pleasantly surprised to get better coverage and at a cost savings. I am a Premier Auto Club member so I was able to save even more. I have yet to have a need to use the regular insurance, I have used the Auto Club road service and have been delighted with that. Just a note, the only reason I left Amica was the rates no longer worked with my budget.

Never filed an accident claim, but my general day-to-day experience with Triple A is "Excellent". Their roadside service deserves its legendary reputation. Triple A is Top-Notch.

I had AAA from 1989 until 2004 and never had any problems with them. The price was always right, there was a local office in case I had a question. I never got into an accident or received a ticket so there was never a need for me to call them.

I have had AAA insurance for over 25 years, and only filed one claim in that time. The experience was terrible (the customer service was non-existent).

I hit a moose on a highway and caused considerable damage to my vehicle. My claim was handled with expediency and honesty. My vehicle was restored to near showroom condition.

I have been a member for about 40yrs. We have never had any major problems. We have not had to make a claim in at least 25 years. Though they are quick to add teenage or new drivers to your insurance, they are also quick in lowering the rates at age appropriate times.

When I locked my keys in my car AAA showed up right away! The process was simple and convenient. Everyone I spoke to at AAA was very friendly, knowledgeable and helpful. I would recommend them to anyone. They made a stressful situation into an easy process.

They are always helpful and willing to go out of their way to make sure everything is right where it needs to be. If there is anything they can do to help they are willing and no one complains or tries to make you the criminal or bad person. If someone hit you they sympathize rather than blame you and throw you to the wayside waiting for insane price hikes.

AAA insurance has never let me down. They have very informative and polite agents. I found their rates to be comparable to other companies and have been with them for 6 years. I would highly recommend AAA insurance to others.

I have used AAA as my auto insurance company for over 10 years. I had an easy sign up experience. Information on coverage was clearly presented. Renewal options are clearly delineated with more than adequate time to review and decide prior to end of current coverage. When I have needed to request a representative's assistance, I have found the toll free number easy to use and have received the requested assistance within a reasonable timeframe. Follow up contacts for claim assistance were very easy and I was able to choose the method. I have had 2 different claim experiences during my coverage time - and both were professionally handled, local recommendations were provided and the actual claims process was seamless.

I was involved in an accident on Sept 26 2015 Jeep Wrangler Rubicon. After 3 weeks of going back and forth AAA decided to total this jeep. The first value they came back with was low. This jeep had 4250 miles on it. After a month and a half we agreed on a value. It was over 60 plus days for them to pay claim. I had to make 2 payments to the finance company. I found out today 11/30 the payments I made were not applied to account due to the total loss was 9/26. This was the worst experience with a claim I have ever had. The worst lack of communication with the claims adjuster. I will be shopping around for different insurance when my renewal is due. I would not recommend this company when it comes to pay a claim after 23 yrs of paying insurance.

They have given us many resources for safe driving and maps etc. but also whenever we are in a sticky situation, they're there quick and efficiently. Once during the winter my car skidded off the road and had to be towed. They were there right away just by a phone call and my insurance didn't rise too much. Also they covered the few damages that were there.

Very friendly people who help me when I have issues! I have also have needed roadside assistance and have received it. Driving to Brunswick from Chardon every day can cause some issues especially in the winter. They have never raised my rate for accidents or issues. I have no complaints about AAA.

No words for it; we love the service and towing! Also the discounts provided at retailers and cruises are money-saving! Convenience within 30 minutes to have a tow truck help with whatever ails your car.

I am rather happy with AAA Insurance. They have always been easy to deal with when we've had an issue. I don't like having to pay the membership fee every year on top of the insurance cost but I guess the roadside help is worth it. We've had to get towed a few times and they have been great and got us help quickly.

I have been with AAA for 16 years. I have used all aspects of what they offer. I love that they have DMV services inside the office. They have come through for me in every occasion I needed towing. I use them for auto insurance as well as homeowners insurance. In 10 years I've owned my home, I used the policy a few times and never had any problems.

My experience is somewhat good and bad. I believe I pay too much for the coverage I receive. I am not really satisfied with the company itself, because if you get into an accident that isn't even your fault your insurance goes up and that is exactly what happened to me.

I've never had problems with them in the years that my family has used them and they've always been cooperative and supportive in any issues we've had. I would definitely recommend them and my family would continue to use them for a good, long while.

I'm very happy with them. They helped me out when I got locked out of my car while it was still running. They were there fast so I was not late for work. They were very friendly. My copay was only $50.00 in total. I would highly recommend them to everyone. Their rates are cheap compared to what you get. Once I ran out of gas and they were there. I told them I had my baby in the car with me and it was snowing. They were there within 20 min.

We have been using AAA for more than 15, we never have a problem with them. We have Car, Home and life insurance with them as well as roadside assistance so we are able to bundle our policies a one place making thing much easier than jumping around to 4 different places.

I had an issue with my auto insurance and I was sent all the way to the vice president who I believe was in charge of the insurance division. I think his name was John Milbrath if I remember right. He told me my auto insurance had expired and there was absolutely nothing he could do and didn't know why it had. I had a really negative tone and attitude towards me and as a consumer, saw this as unacceptable. Definitely needs to work on his courtesy and general tone.

I like having AAA insurance and roadside assistance. Me and my young son got a flat over one hour away from home at night and AAA came out and "saved my life". AAA has services for its clients like notary public and being able to pay DMV registration at its locations. Also has discounts on travel and other services.

I don't have much to say. AAA is a company I trust. This company has a fair premium comparing with other auto insurance company. I did not file a claim ever since I had auto insurance with this company, therefore I do not have any experience regarding how this company handles claims. Overall, I am satisfied with this company.

Being a single woman in a town I didn't know many people I felt this insurance helped me out and was reliable when I needed it. I did not need to use it often but when I did it was very helpful when I did need it.

I had a hit and run incidence issue and the back part of my car was badly damaged. My insurance paid the repairment cost. Moreover, I faced flat tire incidence many times and I got instant help for flat tire issues. That's really amazing.

With AAA for 31 years. Car hit while parked in a grocery store lot. AAA would not ante up. Wrote her off as salvage. Forced me to accept $1026 just to get my title back. I owe my repair shop an additional $3,000, and have go through DMV to get my title back in my name. Camaro V8 Classic.

Great, I would highly recommend AAA insurance to any and all prospective customers. They are a pleasure to deal with at all times. Regardless if it is concerning billing or a claim representatives are invariably friendly and professional at all times.

Normal - haven't had any problems. Same as any other auto insurance. Some good discounts and easy to find a location near me. Would recommend for anyone and it's easy to use and no additional add ons. It's a good company that is there for anyone and it's a well known company with easy ways to save money on car insurance so it's good and not too expensive. Have known about them for many years and still continue to use them to my advantage and safety.

So far I have had a wonderful experience with my insurance company. I have had them for the past 10 years and am fortunate enough that I have not needed their insurance services. I have not had any accident related incidences but have had to use the towing service and battery charging service. They have offered me a reasonable insurance premium and are there to answer any questions I have. So far I have no complaints with this insurance company.

AAA auto insurance has been the most inexpensive auto insurance out of all the quotes I have received. My agent is always friendly and helpful with any new changes or questions I have. I love how I was able to save even more money by bundling my renters and auto insurance. I am very satisfied with my insurance.

I have only had AAA. And they are always there when you need them. One time my car broke down in the winter and they had a tow truck come immediately. They even drove me back home as well. I also like AAA because I get discounts at hotels and stores.

Like. Agree. Is very good. Fresh. Excellent. Cool. Fun stuff. Nothing problem.

I popped my tire one afternoon by running over a rock. I was worried I wouldn't be able to get home, but I called AAA immediately, and a man arrived within an hour to help me tow my car to my house and change my tire.

Have had for over 40 years and have always been satisfied with coverage, customer service. We had an accident in which was injured and our vehicle totaled. They came through with flying colors on service, medical payments, lost wages, etc. It was not our fault, so our rates were not raised.

They are very helpful in keeping me updated and understanding about my insurance. Every time I call them they are very nice to me. I really like that about their customer service, I really do.

I have full coverage at a decent monthly rate and renter's insurance as well. I am billed monthly with a small premium and have monthly payments spread out over 6 months. I am billed automatically and have set up for an auto-deduction payments from my checking account.

I have been very satisfied with AAA insurance in the time I have been a customer. What influenced my decision to buy insurance from AAA was the rate they quoted me for my homeowners insurance. The auto insurance was comparable to my old insurance company, so I realized substantial savings by purchasing both policies.

Switched to AAA from Allstate to save on rates. So far, it has been fine. Customer service is good. The manager opened on a Saturday so I could finish with all my paperwork to open the account. They are normally open on Saturday for training but not for customers. I like that they offer more payment options instead of just all at once or monthly with a huge fee.

Never had a problem. Premiums are the best. Had a claim many, many years ago and it went well. They give good service for a good price. I've had others that just kept going up in price until they had become unreasonable. Never again.

I have never had a problem with them. It was always so easy to make changes, get answers to questions, help you file a claim, etc. Their rates are also very competitive. I have been with them for over 10 years.

Good company and have had no problems. Rates are reasonable and love the maps & benefits. Been a member for over 30 years. Tow service has always been good and responsive. I like the plan offered and the personnel.

Wonderful service and I best price for the policy! I have called multiple insurance companies to get quotes and AAA got me the best deal and were able to save me $800 a year in comparison with other quotes I received. Agent always returned my calls and emails in a timely manner. I had a lot of questions and they were happy to answer every single one of them! I also became AAA member and so far saved money on entertainment tickets, pharmacy medication and more. I would highly recommend AAA to friends and family!

AAA has been a great company to work with. I do not endorse or recommend organizations without remuneration. That's why they have Marketing Departments. It's time they stopped trying to persuade individuals, who do not have any inherent credibility anyway, to shill for them.

Good. Very quick reliable service. Cheap and available everywhere. Also has great member benefits such as discounts on places, vacation and dinner. Also can add members for very cheap and get reliable service.

I was with AAA for over 20 years, other family members forever, I never had an accident, I never had a claim. And last year I accidently damaged a ladies door in a parking lot going zero miles per hour pulling into a parking spot when she decided she was going to open her door at the same time. Needless to say I called it in, took pictures, it seemed like a year later the claim was filed, no one informed me until my Insurance Renewal showed up and it was almost TRIPLE what I was paying, Triple!!! First accident ever in a parking lot! I even went down to the office and got a complete runaround, I left more confused than when I started, and the rep, completely RUDE! I will never trust AAA again, they show no loyalty to longtime customers, I can even imagine what they would have done if it was a real accident. Shop around and make sure the company is going to treat you better than this.

AAA is a professional company. The insurance they offer is competitive. Their customer service is above what I expect which is refreshing. Very good communication skills. Being a paying member there are offers I can take advantage of. Great coverage for vehicles and other insurance is offered.

My experience was very great. I highly recommend this insurance to anyone. I had a flat tire and they sent someone to my location to help me fix it. I also once had a dead battery and they sent someone to jump my car. Turns out it wasn't my battery so I had to have it towed to an auto shop and they set me up with a tow company they were in network with so I didn't have to pay as much. I love this insurance.

The costs with AAA have always been lower for me than any other company I've gotten quotes from. Never been in an accident but I am confident that they would do everything they could to assist me.

I have AAA for my homeowners and car insurance so it was cheaper to bundle than to go through two different companies. It was the cheapest between a few companies I checked out. The agent we talked to and his employees were nothing but nice and helpful to my fiance and I. We did not feel like we were annoying them with all our questions or anything! AAA has been nothing but a pleasure to deal with!

I really am happy I chose the auto insurance company I am with today because they have really worked with me and helped me when I needed it. I would recommend my family and friends to them as well.

I have never been in an auto accident but I use their roadside assistance regularly. I lock my keys in my car and get flats all the time but with AAA it doesn't matter because they're only a phone call away.

Very good. The times I've needed help and have been alone with my kids I always knew we would be ok because of AAA. They helped me through several times when I was stranded and didn't know what else to do. Sunday, middle of the night... It didn't matter.

I haven't had any complaints, really like how they have roadside assistance. Comes pretty quickly when you need them and I also like how they call you to let you know they are almost at your location.

AAA has amazing roadside assistance and a helpful membership plan for those who don't have insurance. Towing and tire changing services are available in the membership. AAA has very fair and low price plans for auto insurance making them the top ten choices work wide for people to choose from.

Very reasonable rates especially with 2 teenage drivers with incidents in their record. Have not had to file a claim with them so do not know about that process. I would definitely recommend to anyone that needs auto insurance for their vehicles. They offer monthly payment plan with only a few dollar additional charge for this service. Great representative to talk to - you get a person almost immediately. No computer to talk to to try to get to a human being.

This company charges more than other cut-rate insurance companies. I believe you get what you pay for. We have had to file two accident claims in the past two years. Both times AAA was helpful, insightful. They go out of their way to make things easy for you. We basically filed our claim and forgot about it. AAA handled everything and handled it all efficiently, quickly and thoroughly. I hear stories of people who have other insurance companies who have headaches when filing an accident claim. I will continue to use AAA based on my past experiences with them.

It's my first auto insurance company that I've been insured with and they are really on top of their game. I fully recommend them to anyone searching for auto insurance, you will not be disappointed.

Been with the company for a long time and I've known the AAA representative for a long time. Anytime I need a quote of insurance for a new vehicle I purchased he would help me and find me a quote for it.

AAA has been very responsive whenever I have had a question or have needed to file a claim. The people who answer the 800 number are very knowledgeable and personable. Its rates are probably a little higher than other companies, but they don't nickel and dime their customers. I once asked to have an additional item repaired, and the adjuster agreed quickly. I know that I will never have a problem having my needs (or my car's) taken care of. I've been insured by AAA for over 30 years, and it would take a very, very good deal before I would switch to another company.