AAA Auto Insurance Reviews

I was in an accident that should have been cut and dry the other guy's fault. Even the police who came to the scene and every person who's seen the damage said the insurance would know that it was the other guy's fault. A month later and AAA rep NEVER asked for a detailed description of what happened. So far all I get is "Go ahead and bring your car in and it'll go on your policy. You just have to pay the deductible." Immediately after the accident I got a letter saying the rep tried to reach me which was a total lie, and then in the same week before anyone ever talked to me I get another letter describing the benefits of my policy and that my deductible was $500, etc. WHAT! You haven't even looked at my car. Asked about what happened and they're telling me the $3000. damage is going against my policy!

It took a number of calls to get my car fix. If I didn't call so many times my car would of been sold as a lien car from the tow yard. Paid for platinum membership but can't even register my car at branch, had to go to dmv, wasted 2 trips to AAA for nothing. Been a member since 94, I guess it's time to look elsewhere.

On 08/09/2015, had a flat on my vehicle at Palestine, TX. At 2:44 PM I called AAA emergency roadside service. I gave my location and problem. AAA Rep. stated that she had me on the GPS. Told me that service would be there about 4:30 PM, also told me that they would be checking the status of the service provider. At 4:30 PM I called AAA again being that nobody had called me about the service provider. I had to explain everything all over again and was told that the information entered had been wrong and the service provider sent to another town (Rusk, TX). I was then told that the service provider would be there between 5:30 and 6 PM. Again told they would keep in touch with me regarding the service provider.

I always appreciated the service they provided. I was in a car accident and they took care of me very well. They put my mind at ease. I just signed 3 paperwork and they took care of the rest. I highly recommend this auto insurance. They are very nice and they know what they are doing.

I have had a horrible experience dealing with this company. A friend said they had good rates. I went in and told them I had been with my old company over ten years and for them to check me out and let me know if they wanted my business. They called back and said "everything's great. Lets sign you up." I did. Wish I had never heard of these people. About a month later I received a letter saying they were canceling my policy because all the paperwork was not signed. I went in and they found the paperwork was signed and the agent just had not sent it in. So everything's ok.

Finally, after I got in touch with my AAA sales rep who was on vacation, in spite of which still helped me to send the correction that I was seeking.

Could you imagine your children driving to school, and end up in a head-on car accident at the hand of a Southern California Automobile Club (AAA) Member? Unfortunately this happened to our girls on February of this year 2015. Most importantly, and thankfully, our girls were not seriously injured. The vehicle on the other hand, sustained damage totaling over 13K. After battling AAA adjusters for authorizing - used parts according to the body shop, I contacted the State of California's Department of Insurance.

I had been a loyal customer for 25 years with AAA and continue to receive poor service. I renewed my policy in May 2015 and spoke with several people on the phone to update and confirm contact information. The company sent the new declaration but never billed me. I was never contacted by email, phone or regular email about any issues. My first notification was from the DMV. I spent over 60 mins on the phone with AAA being transferred, put on hold, transferred, put on hold with no solution and no focus on fixing issue. I was on hold for over 20 mins as they tried to figure out if they could restate my policy, as if it was a huge favor. I was able to get a new Geico policy within 15 mins at a lower rate. Goodbye AAA, I hope you treat your loyal customers better in the future.

I insured with AAA. Have been insured since 2007. I give the agent my CC number to pay the 6 months from 01-06-2014. I am required to pay 1800$ for 3 cars fully covered. I get a receipt and a insurance certificate showing that I am covered to July 2017. On the 4th of July I go to pay the 2nd installment and am informed that I am not covered for the previous 6 months, my policy has lapsed and I will now have to pay the higher premium!! My agent states that I am covered and he will inquire. Eventually he states that the company will waive the lapse but I was not covered!! I pay my premium for the next 6 months.. get a certificate of coverage. During the second half, I have my daughter on the policy and admittedly she is a 17yo and I expected the premium to go up slightly after having removed the 3rd car and replacing it with her car. WOW what a shocker... The premium go up to 2700$ for 6 months!!

AAA is not good for car insurance. They raise your car insurance, assuming you have internet to access email, when they should ALSO send out a notice in writing/type of paper. (They don't do that anymore, I guess.) I am on my parents policy, and my parents were not notified that there was a $40 raise on our monthly bill. I was in a car accident yesterday and we have full coverage on both of our vehicles, and now they've sucked money dry out of us... and expecting us to pay for the damage to the car. Now, I'm without a car, and will soon be out of a job.

AAA insurance is the worst company I have ever had insurance with. I had a claim on July 5th. On 4th of July I got my car vandalized. There were 10 kids outside of my friends house who I was watching her dogs West live on vacation in Sacramento. The kids were drinking and smoking weed. I was in the area on 9th and Julian downtown San Jose anybody and everybody anytime of a Moe's that Priscilla is the real bad area. There are car break-ins, car vandalism, home invasion, killing and stabbing does well. I called my insurance on July 5th to make a claim of vandalizing of my vehicle as well as made a police report. I took my vehicle to get looked at an auto body place called Fix It in San Jose.

Having received a promotional mailer, I sent a check to AAA for the required $52.00 fee. After approx 2-weeks I had not received my membership kit and AAA customer service. I was told there was an error in the computer indicating they had the wrong address. The rep "fixed" the error and claimed he would send out another package. Approx 3-weeks went by and again no package. Again contacting Customer Service I was once again told there was an incorrect address in the computer.

My wife was hit by a woman that is insured by AAA. The woman ran a stop sign causing damage to our car and bodily damage to my wife. The agent refuses to pay and is a liar and just disgusting. Never never deal with this company as they are dishonest and criminal.

I have had insurance with AAA for 34 years. My husband & I had our house and 2 cars insured. I now have one car and my renter's insurance with them, as well as my long-term membership in their roadside assistance. I always thought they were wonderful and recommended them to everyone. Not anymore. I am now shopping for a new company. I had an accident that was absolutely not my fault. I obeyed the letter of the law and drove carefully. The other driver violated at least 2 laws and was careless. He could clearly see my vehicle, but came swinging rapidly around a corner into the oncoming lane, so that, if there had been traffic in that lane, he would have hit an approaching vehicle.

Been with them for 20 + years for all insurance needs -- home, auto, etc. (Obviously, I'm a decent driver). Recently, have tried to give them MORE business - expanded coverage, added a driver, etc. But they have been such a royal PITA to deal with (cannot get hold of anyone by phone ever), have always been a bear to deal with on past claims, and generally seem difficult to do business with.. I am shopping around in earnest. My good friend raves about USAA. They have great reviews. We'll see. When I googled reviews for AAA, they were so horrible, it sealed the deal on looking around. There have to be better providers!

I spoke to a very rude agent with AAA's customer service. As an agent myself I expected a LITTLE better treatment since their job is to take care of customers in an efficient, kind manner. Cliff **, the supervisor, would not provide the name with whom I spoke with, BUT stay away! You are much better off switching insurance companies so that you may get treated as a human being. The VERY least that agents can do.

On June 25, 2015 after discovering a flat tire on my car, my daughter contacted AAA for assistance. I only had to wait a matter of a few minutes and help was there for me. AAA dispatched information to Byers Wrecker Service, Inc., and they wasted no time in getting to me. The young man sent to help me was Jeff and was so helpful, knowledgeable and professional. He was polite and empathized with the frustration I had experienced. I commend both AAA and Byers Wrecker Service for the outstanding service provided.

On June 26, 2013, while driving on Highway 101 in Sonoma County, in California. A driver hit me without driving license. On my left, the other driver was on the fast line and crash on me while I'm driving in the middle line. I received the impact on my left side of my body where I had a concussion, a dislocated shoulder bone, and a 24 hours headache that does not go away up to this day. Besides lower back problems and a disk bone on my neck. Because I got hit in my head. By the time the highway officer showed up I was coming back from the concussion. At that point, someone else was there that stopped to help. I don't know who he was, and I don't know who was the other party that got involve to the crash up to this date... the insurance company has denied information.

I was informed on July 22, 2014 by my insurance agent that AAA did a payout on June 26, 2014 for $15,507.00 from the March 4, 2014 accident. It was explained to me the payout was for bodily injury and property damage. I emailed a copy of a photograph and a police report of the incident because there was no bodily injury or property damage worth a $15k payout and me stuck with was a new premium rate increase that I could not afford to pay. No one responded regarding the documents that were sent via email to the AAA claims rep. The only information I had was from my insurance agent, therefore, I contacted AAA again by letter to express my interest in a full explanation from AAA as to why a payout was made for bodily injury and property damage to a individual that had no injuries and a vehicle that had no damage at the time of the accident.

I am an AAA member for 20+ years. Auto Insurance and Roadside Assistance. Because of my loyalty status I qualify for Accident Forgiveness and No Cancellation Policy. They cannot cancel me due to the length of time I have had the Auto Insurance. The CATCH - They don't cancel you but they raise your rate so high you cancel due to ridiculous rates. I quoted with 3 other companies and all were $1,000+ less than AAA. The Agent babbles unexplainable reasons and tries to distract you while speaking with you. No accidents or claims on our part. They still raised our rates beyond reasonable. It sucks that we stayed with them so long for loyalty perks and this is how they treat us. The Agent said "We appreciate your loyalty, BUT we rate according to our guidelines and we don't price match". Shame on her for knowing very little about customer service.

I had AAA auto insurance for 15 years. I had a car in California and Louisiana. AAA insured both. When I try register in Louisiana, they said my insurance is not valid. They charged me penalty and made me pay for whole year. I told AAA. They said it's not their problems, "We can cancel your insurance", and canceled me right away. I think before selling the insurance they should check maybe is this a valid insurance they are selling!!! I am not happy the way they treated me. I'll remove my home insurance from them too. I'll make sure my friends and family don't have them either. It's sad. I paid 2 times insurance for the whole year and top it I pay the penalty.

My son was in a gas station, getting gas. He pulled alongside a gas pump. He then backed up approx. a foot to align his truck with the gas pump. Another driver was late for work, used the gas station parking lot as a short cut to another street. She cut the turn too short and hit my son as he was stopping along the gas pump. At first she did not want to exchange info because she was late for work but my son did the right thing and forced the exchange of info since she had damage to her vehicle. My son had no damage to his truck. It has a steel bumper. I filed a claim with AAA to protect myself.

I called to inquire about my service usage and was told I've used them all. After rep listened to my recorded calls I advised her that I remember the 3 uses but still have 1 left. A call was made to jump my car - after waiting 2 hrs I called to inquire and was told the wrecker was sent to my address but in another state. I cancelled the service call. In telling this situation to the rep she advised me that it was considered a service call. After informing her over and over that that call was cancelled. She said that she understands my hostility or however she phrased it but basically said there's nothing they can do to restore my service. I have been with AAA since 2006 and will cancel my membership and get roadside assistance through my auto policy.

AAA used to be a fine and dependable company, providing roadside assistance and towing services. Now, unfortunately, they are just another fly-by-night hawker of overpriced services and terrible quality auto parts. In 2010, I paid top dollar for a AAA battery and it died within a year. So I got a free replacement AAA battery and it died after 4 years. And I live in southern California, not any climate that would tax a car battery. I just returned home from a shop where I paid $126 (06/24/2015) and made certain that the new battery was NOT made by any firm that manufactures the junk that AAA sells. (Oh, and AAA even jerked me around regarding when I could expect a tow today.)

It's definitely understandable why there are so many negative reviews here. Most of the time, you only want to leave a review if you've had a negative experience. I've been with AAA for over a decade, and I've had nothing but good experiences. I live in Northern California, and every time I've had to call AAA for roadside assistance, they've come in a timely manner.

I have had this insurance for over ten years. I never had an issue until I had to file a claim after an accident. I was hit as a girl turned into my lane and hit me. AAA originally said that I was not at fault. I showed them dash camera footage and they still said I was free from liability. An hour later I received a call stating that they changed their mind and I was now at fault. Unbelievable. They said they further reviewed the video I sent them and changed their mind. They back peddled on their decision and would not stand up for me. Avoid this insurance carrier unless you want to be betrayed as a customer.

Customer service is absolutely terrible! I was confident that speaking to someone in the corporate office would fix my problem... I was wrong! Corporate executive was extremely unprofessional and did nothing to fix my problem. After our conversation I decided to cancel my policy... it was that bad! Customer service is definitely not at the top of their list.

I signed up with AAA and was asked by the agent to sign up for auto-pay, so he could get a 100 bonus for that. I received all my paperwork . A few weeks later, I received a letter saying that my policy was cancelled. I called the agent that signed me up and he said that my paperwork was lost. I had to resign them. They went in my account according to a rep. days before the due date. They lost the paperwork but not the payment form. I also was told that I would receive notice before the due date and did not. Now I have to pay a 29 overdraft to my bank a return fee and a late fee because of their mistakes. I can't reach corporate complaint department and they will not give me a number.

Could not find my location on a major HWY with off ramp info per CA hwy patrol! Took two calls - first rep hung up when I asked for his supervisor. What??? This second bad experience with the call in center - not renewing in July after 20 years.

Called AAA at 9 pm with our car broke down on a major highway. They took our information and we were told someone would call us back soon. Never received a call so I called back 30 minutes later. I was told they couldn't find anyone available and it would be at least 2 hours for a tow truck to come. He also said if we didn't want to wait we could call a tow truck ourselves and they would reimburse us so we called a tow truck company ourselves. I called AAA back and told them we decided to call our own tow truck and asked how to get reimbursed, the lady who answered said there is no guarantee we will reimburse you, it is our call if we choose to reimburse you or not. She was quite rude.

We had four (4) cars, RV and home with AAA Insurance for three years, with no claims. In 2014 on July 23rd a freak violent storm went through our neighborhood while we were on vacation. Directly behind our home about 300 yds away is a weather reporting/recording station. It's located between us and our attorney's home. That station recorded winds over 80mph. It didn't last long and wasn't recorded as a tornado. It lifted the roof up on our home, then dropped it. It broke rafters, supports and trusses. Our roof almost collapsed. It tore up trees, branches all over the neighborhood including across the street on the Muskogee Country Club. It bent telephone poles down to where they "leaned" out over the road in front of our house.

I've been an AAA member along with my family for 3 years. I decided to try their auto insurance for my daughter attending NCSU. The initial quote I got was very competitive pricing. But whenever I let my daughter handle the paperwork, signing, etc., the rates went up. Since she was finishing college in May, I asked her to make sure there would not be any cancellation fees and we got feedback that there would not be. She followed all the AAA agent's instructions and the NC state rules for ensuring that the car plates were turned in, and cancelled the insurance on that same day.

During the month of May, 2015 when I went to renew my Auto Insurance, Homeowners Insurance, and Umbrella Policy that I have had for two years with the Auto Club, I received the worst service from their AAA Insurance Agents in the Torrance Branch Office that is possible. I have been with the Auto Club as a member for over 43 years and I have never received so poor service from any insurance agent with any other company. I left messages for my insurance agent which were never returned due to him being out of the office and no other insurance agent apparently returns phone calls for an absent employee. I also went in to the Torrance Office for information on renewing my policy and also had all my paper work with me and I was directed to a female insurance agent who apparently does not know her job.

My family has been with AAA for 60+ years and I have had my very own policy with AAA for about 4 years. I expect a few small issues from any insurance company, but the amount of small issues I have had with them (especially in the past 2 months) has just been way too many. Upon receiving a quote for removing a extra car I had on my policy I found that my rate would go down around $70, not a big difference but I didn't need the car. Three separate occasions I received this exact price, so I sold the car. In the process they somehow mixed up the middle names between me and a family member who has a completely different policy which caused my new insurance cards to have the wrong names. After spending a good hour on the phone with AAA because "names can't be altered without DMV records," I got it fixed.

My daughter was hit by AAA insured who was charged with Dui. I had a horrible time getting them to contact me to start with. The car was totaled however they did not cover my daughter's hospital visit. I myself had to pay this. We did not take a rental. I was trying to keep their cost down and they left me stuck with that bill. Way to go. So if you are in an accident and the other person is insured by them, by all means get a lawyer. I know I should have.

I was recommended to AAA by the dealer who sold me my car In Virginia. My boyfriend was hit by an Allstate insured car an intersection. We called for the police and at the accident scene who came in time while the other driver was still at the scene. The police declared the other driver to be at fault and accepted. I filed for a police report and called AAA. They kept bugging they want the report to be faxed to them. I did all they require.

I left Allstate and signed up with AAA home and auto. I was pleased with their rates. One day at work my neighbor called me telling me there were people on my roof, in my yard, and taking pictures. I thought and thought about who it could be. It was AAA. Then I received a letter saying that I needed to paint my house in 90 days or I would be dropped. Never once was this mentioned to me. I have a new roof, storm windows, patio door, garage door, and have been installing new siding! I can't be sure I will get all the rest finished in 90 days! I think this sort of thing should be made crystal clear before a person leaves their no strings attached insurance for AAA!

I was driving along, minding my own business when I was broadsided by a car coming out of a parking lot. I filed the claim with AAA Insurance a couple of hours later. The problem is their process... I get a call from a person I could barely understand asking a bunch of questions. She took the accident report and the car was towed. I didn't live where the accident occurred, and was some 300 miles away when she called and said I had to go release the car from the impound lot...

AAA hounded me for a year about insurance. Yes their quotes were far better than State Farm by 50.00 a month. When I finally decided to save money, I also received a quote for a 1990 Lexus I was thinking about buying. The quote went from $98. a month to $140.00 and some change to $165. a month. I would never have bought the car with such an increase.

One night I was driving in Colorado when I hit a deer. It caused a lot of damage to my car, but I was told that it was an act of God and that it would be considered a no fault accident. After the repairs were made to my car, AAA doubled my rates.

I have a very bad experience with **. Even though I have no issues with AAA but **, made my life miserable. I had taken an Auto insurance which is supposed to start within one week after signing the policy. Once I signed the policy, I asked ** (within a day) to increase the coverage the of my policy, also sent the documents to get the original owner discount. He told it has be updated in the system. Once I logged in it was never changed. I have been calling/mailing ** almost daily. He never attends my call nor reply to my mails on time. If I call from a different number which I have not put in the file, he immediately picks it up and says that he has no clue what is happening in the system and will get back ASAP but never calls back. It's almost been 3 weeks. I am trying to sort this out and not sure when its going to get resolved. My advice is if you call AAA and if you get **, just hang up.

I "had" been a customer of AAA for 30 years. First week in April we purchased a new car and had it added to our insurance. I told them I wanted full coverage and who to put as the lien holder. They asked me nothing else and put the policy the way they wanted. As I have never had any problems with AAA I didn't question it. On vehicles I owed on I have always carried broad collision. When they sent proof of insurance I noticed that they had put $100 deductible on comprehensive but thought "no big deal". I usually carry $50... that is all I thought to look at.

I am a US Veteran and was able to find cheaper auto insurance. I contacted AAA to cancel my auto insurance policy with them. I had already paid for the month, and expected that I would either get a refund for the time not used that month, or at least not owe any money. Instead, AAA sent me a bill stating that my policy had "lapsed" on the day I cancelled and I therefore I owed them about $84. First of all, my policy had not lapsed: I cancelled. Second, I did not know that auto insurance charged a cancellation fee. I have been told that this should be reported to some state or government insurance agency, but what gets me is that they would even think to try this. If there were a zero star rating, I would give this to them!!

First, I've client of the AAA Auto insurance for about 10 years, and I always being please with the quality of services from this company. However, since the Supervisor **, in 1700 Auto Center Drive, Antioch, Ca. 94509, things started changing. Like for couple of times didn't take the insurance payment from direct payment so me and my friend were driving without insurance covering. Also, they wrote the wrong name in my car insurance policy as **, instead of **, as it is in my driving license. Actually, they're sending my mail to the wrong address, which is **, instead of sending my mail to my current address, which is **. I already spoke with the supervisor **, and they still sending my mail to the wrong address I mentioned above.

If this is any help to anyone reading these observations, AAA insurance is pretty sad. Never had any claims, started on a good note, but as time goes on customer support and cooperation are nil. The agent is nowhere to be found after signing the contract. Never returns calls, voicemails, emails, etc. unless you are thinking of referring some business then you might hear from him. Call center is just as bad... high volume and can't take calls. Emails, forget it! They responded at first, now they say they are not allowed to reply to emails. Not even set up to register your account online to view payments, etc., etc. ** at the call center takes the the cake. Sounds like a broken record why they can't do this, that, or the other. Someone said they are only good for road service. I think they may be right.

I have been insured by AAA for 35 years. I have a clean driving record. Last week I telephoned AAA and asked that they move my payment date because they adjusted it once before and my disability checks are coming in at the wrong time. The person that I spoke with told me that I was on the final payment. She took it over the phone by credit card. Today I received a letter telling me that since I did not pay a sufficient amount my insurance was canceled! WHAT???

I switched to AAA from State Farm at the suggestions of my friends after hearing how satisfied they were with their insurance. After being a customer for years and paying high premium insurance rates for both my BMWs, I had driven my friend's car, which I didn't know was not registered or insured. When someone had backed up into me at a red light and I injured my neck and back I saw a chiropractor for a few weeks because of the strain it caused. AAA refused to help me back me up in the incident (even though it wasn't my fault) and even though I own 2 cars under my name with AAA insurance. So obviously my friend's vehicle wasn't mine, and I never drove it.

I'm an 80+ Senior and was traveling to see family. When I found myself stuck on the side of Highway 44 due to mechanical brake down. I called AAA Roadside that I have with my auto insurance. I was worried as it was 7 pm on a Friday night. But the young woman I spoke with (I believe her name was **) said she would get someone to my location and said she would stay on the phone with me till someone arrived. I know they don't normally do that but it sure was nice. She also called my daughter for me to let her know what was going on, I can't say enough about the quality of service I received. Thank you AAA. Nice to know I got more than I pay for.

My 18 yr old daughter (on 12/26/14) was hit by a AAA client. My daughter has USAA. The AAA client on scene completely admitted fault, said her baby was crying and she was distracted. The CHP came and took the report and while the AAA client who caused the accident was able to drive away, my daughters (18 & 16) were left on the side of the road with a car that was inoperable until I could get there (which is an hour away) and the car was towed home. When we got home my daughter immediately called our insurance company and filed a claim. From there it was a nightmare!! AAA refused to do ANYTHING until they got a police report, weeks later after they got it they still refused to do ANYTHING until they "talked with their client to get her side of the story" EVEN THOUGH IT WAS DETERMINED BY the Highway Patrol it was her fault!!

When you cut off my insurance 6 months ago after my payment had been made, and then handled my call with unprofessionalism, stating my payment was just lingering because you didn't know what it was for, and had the nerves to discipline me because the payment did come late. The point is my payment was made a month before you cut off my insurance. After speaking with **, instead of saying thank you for your payment like most businesses do, he had the nerves to actually raised his voice when speaking to me on the phone, I had made up in my mind you had lost me as a customer! I sought car insurance that very day, but because of you cutting me off for a misunderstanding, it made it difficult for me to go to someone else right away, I knew then I had to get my good standing back in order then I would be able to be accepted by another agency. For months you overcharged me!

170 Miles from home our boat trailer bearing literally came apart. Luckily I caught it before the wheel came off. Hey we got AAA, gave them a call and location, they would send someone out to load the trailer up, and get it home for us. An hour later AAA called us back saying our boat trailer was not covered. They would tow the truck with the trailer still attached to the truck but not load the trailer onto another trailer or flat bed truck. Only two states are not covered in this situation. Oklahoma is one. This is not in print anywhere. You have to call and ask if this situation is covered. I feel like they should refund my money for my dues since they did not cover my claim and like I said it is not in writing. With some research I found the Good Sam RV Roadside Assistance would have covered this problem. Guess who I have now along with 4 other families I know. AAA you suck. If you have AAA, good luck...

I was an AAA gold plus member for about two years until they cheat me for two months of services and $6. That is a lesson I have learned and I will tell my family members my experience with this AAA company. Watch out! They will try to cheat you whenever they can. That's their business operating model.

I have been with AAA for 3 years with a clean driving record since '77. On my way to work last December (2014) a guy had a case of road rage and slammed his brake on in front of me. I hit his bumper and did no damage to his truck but did about $1,800 to my car. We both received tickets but the court reduced mine to taking a driving course because even the Cop could see what happened due to the skid marks.

The end of December, our car was hit while parked in front of our home. We didn't know who hit our car because we were asleep. I didn't find out until Saturday morning when I was going to drop my daughter off at practice. The damage was significant and I couldn't drive it. The damage was in the front left side. The bumper was hanging off and all the lights on the left side were busted. I called to file a claim. It went wonderful. I was due at work in a few hours. The claim was completed and I was in a rental by noon, and was only 30 minutes late for work.

My wife was waiting to pick someone up at Philadelphia airport when her battery went dead. She called AAA, but after more than an hour, no one had shown up. I finally had to grab jumper cables and drive an hour to get her started. Later they attributed it to "unusually cold weather." Um, isn't that what you have in WINTER???

At 6:30pm on 1-27-3015 my car overheated. I immediately called triple AAA. It was just getting dark. I was alone in my car for an hour and a half waiting. I'm a woman, a 56 year old woman, and I think that was not right to let me sitting stranded on the side of the road for an hour and a half.

I am a proud member of AAA. I enrolled with their auto insurance when they came to an event at my work. I was with All-State for a LONG TIME and their rates were actually pretty good. I stayed with them for almost 3 years. No accidents and no tickets and no claims. This renewal they RAISED, meaning A LOT, my rates. The letter claimed that my credit score was the reason. The irony is the score is within 50 points of when I started the policy. I called customer service and they wouldn't do anything to keep me. Almost happy to see me leave it felt. Called Geico and was quoted 35% less than AAA for the same coverage! Do yourself a favor - SHOP AROUND and avoid AAA insurance, unless you like paying more and getting less in return.

I was driving on the Interstate 880 heading to a meeting. The car in front of me stopped really fast and I slammed on my brakes and I stopped. The car behind me rear ended me and hit me and push me into the other cars around. He caused a small scratch on my front end. However the whole rear end was totally destroyed. It's not my fault. I have not had an accident in over 30 years old coverage. AAA has still yet to fix my car in 4 months.

Today some jack *ss in an 18-wheeler hit me. Totally not their fault. I called them and they got me a tow truck. It showed up an hour and a half after I called, also not their fault I guess. BUT I also had them set up a rental car at enterprise instead of having someone drive an hour and a half to get me. They set up the rental car and told me to call and confirm. I called several times with no answers. Turns out, THAT LOCATION IS CLOSED ON SATURDAY. I don't even understand how that happens. So I take matters into my own hands and call a couple of enterprises. I'm on hold for forty minutes before I use a different phone to call them while I'm still on hold. They answer only to tell me that they have no cars.

We were stranded at the Deptford mall because I locked my keys in the car by mistake. It took your service almost 3.5 hours to get down there to just unlock my car. I was late for an event because of it. Terrible experience. I'm not renewing my insurance. You always take too long getting there.

An agent at the Allen Park, Michigan office, Marie, returned my inquiry call on January 30th approximately 3:15pm. She sounded very annoyed with me after telling her I have 21 adults and 21 children in my travel plans to Disney and we would like to stay at 4 pool villa homes. She replied she'd never heard of this and asked if I was a member. I'm not but of the 21 adults I'm sure (1) of us was a member. She then directed me to call the call center and speak to someone else. I'm not sure about letting this office handle our trip now.

I called and spoke with someone about why my insurance was around $400 more than the last time. So he had me on the phone for a while and told me he was not sure. He said, “can I get back with you in a week.” I am like a week so I said, “I guess so.” The next day I call and get a different person - had to explain everything to her, so she looks at the policy and she figures out “oh, they do not have your son on this policy 100 miles away to college.” I said, “I told the other guy to check on that and he said, "Yes they do have him away to college.” So she says “I just need proof he is away to college." I told her “I did not need to do that the first time.” She says, “Well you need to this time” (I thought she was rude and in a hurry to get me off the phone). I says “fine,” called my son up and told him to send something to AAA.

I was changing insurance due to having a teenage driver. Got a great quote to bundle home and car. Was given a go ahead to cancel the old insurance then received cancellation notice due to a tree. Fixed tree. No one will respond after multiple calls and emails. I am now in insurance limbo, even the agent can't tell me if I am insured. They promised a lot and did not deliver. Would not recommend!

After reading some of the other reviews on AAA, I see that we're not the only ones who have been put through hell by these idiots! Here is our story: Almost 2 weeks ago, my parents were hit by a driver in a Chevy pickup truck who turned a sharp corner going way too fast and ended up on the wrong side of the road, causing them to slam into the front of my parents' vehicle while they were at a stop sign at a complete stop. They caused significant damage to my parents' SUV and even put a hole in the radiator.

My car would not start after my doctor's appt. When roadside assistance came this guy was amazing. He spent his time trying to fix the problem. He went above and beyond climbing on the cold pavement in January trying to get my fuel pump started. He was so happy friendly and definitely positive. Put a smile on my face when I wanted to cry! I wish all service people could be like this including myself. When I thanked him for being so helpful he said, "Hey I do for others how I would want to be treated."

I was rear-ended in 2010. I immediately sought medical attention for my neck injury. AAA paid the PIP claim for my initial medical treatment and the other driver's insurance paid to have my car repaired. My injuries resulted in a 2011 spine surgery, which was paid for by my health insurance. After determining that the other driver had the State minimum coverage $25,000, which would not pay me for my damages over $200,000 (this money is required to re-pay my health insurance), I opened a claim for UIM coverage with AAA Texas.

I am writing this review due to a current dispute I have open with AAA. As a Premium Plus Member, I am very disappointed in their services, or lack thereof, regarding investigating open disputes and claims. I was charged through AAA twice for a service call. As a result, it put me over my yearly usage. I called and filed a dispute with their claims department last week notifying them that I did not use the service and it was a mistake on their end. They told me they filed the claim, but I had to find out through the DMV that meanwhile, they had actually canceled my membership and insurance and did not notify me at all.

I am frustrated that AAA is making me feel like I am bothering them with my claim. I am hoping they will see me as the person I am and give me the service I deserve.

I have been an AAA Insurance member for 2 years. I am 40 years old and a commercial truck driver. I have been in only 2 accidents in my life. Several years ago I was rear ended while sitting at a traffic light. The other person was at fault. Fast forward to Sept 28, 2014. I was exiting a mall parking lot in line with other cars. As we approached the traffic light at the exit it splits into 2 clearly marked (signs and painted on the ground) lanes. The left hand lane is a left turn only lane, the right hand lane is for right turns or straight through the intersection. The car in front of me moved into the left hand lane and I followed traffic in front of her staying to the right because I was going straight across. As I was approaching the green light the car that was in front of me and moved into the left lane slowed. As I passed her in the right hand lane she turned from the left hand lane into the right lane. She struck my driver's side read door with her front quarter panel. I immediately pulled to the right and stopped.

AAA is a corrupt company who collects payments and then drops their clients if they make too many claims. The company dropped my mother after a drunk driver totaled her vehicle. They gave her very little time to choose a new vehicle, and she ended up getting one with faulty suspension, which caused her to injure her leg severely. Her injury required two surgeries, involving 27 staples, and resulted in a pulmonary embolism. This cost the insurance company more money; however, because AAA refused to allow her to repair her car (which cost $3,000 less than the total value of the car) and because they refused to grant her a reasonable amount of time to find a new car, they ended up having to pay for the injuries caused by the faulty suspension in a car she bought solely because she was running out of time. Now, they are dropping her insurance. AAA is an unethical company. I am warning everyone I know not to get their insurance or their roadside assistance through this corrupt, immoral company.

Last year I purchased a battery from AAA in my driveway when my son's car wouldn't start. My son's car would not start again and when AAA was called we found out we still had over 5 months warranty on the battery, when AAA was called the guy who showed up took forever to keep testing and he stated there is nothing wrong with the battery "it is taking a charge." My son asked how the status of the alternator test and the alternator was fine, so the AAA representative goes on and on how it must be electrical and he actually said he makes more money if he replaces the battery! I don't feel that should be said at all, whether it is true or not. So the car was jumped by AAA, my son left the car running for 30 min as instructed. The car was shut off at 8:30 pm and he tried to start at 10:30 am the next day and it was dead.

This whole ordeal started this past September. Our car's brakes, without warning, simply stopped working. We managed to get the car to where we needed to go (we had a flight to catch) - thanks to my S/O's driving skills, but once we returned from our trip we obviously needed AAA. THE FOLLOWING IS NOT AAA'S FAULT. They couldn't locate our account at first. Turns out, the family member holding the account cancelled it without bothering to tell us. So, we had to set up a new account in our own name. No big deal.

I've had a car accident where I'm 0% responsible and the other driver had AAA insurance. After blackmails, they have stolen my car (I'm not their client), and did a lot of criminal and federal offenses like fraud, scam, theft, blackmail, perjury, corruption, obstruction of justice. Even my own insurance, Progressive, covered up their offenses by erasing my complaint at CHP... I filed a federal complaint against more than 30 persons. A lot of time lost, waste to fight those FuBa, even protected by California Department of Insurance, Dave Jones its commissioner and the governor, Jerry Brown. California means Banana Republic. Not a state of United States...

I had had AAA given to me as a Christmas present from my grandpa ever since I started driving (16 years old). Had to use them when I was 23 on my way home in Iowa, in January, yeah cold. My slid in the ditch, with three dogs in the car with me. Called dispatch gave them my info, at this point I am 60 miles from my parents, and 49 miles from my house. After waiting an hour, nothing. Called dispatch again and they put me on hold for 12 minutes then came back. Dispatch was having a conversation with her coworkers while I was talking to air, she forgot to put her mute button on and I could hear EVERYTHING.

In Nov. of 2014 we experienced a water damage based insurance loss. A month later AAA endorses the claim payoff check to PNC Mortgage (Loan Depot 'sold' our loan to them). PNC sends a list of seven demands that must be met before they will release any funds for repairs. These include: A separate notarized document from each contractor waving any right to sue for payment; an additional notarized document from each contractor estimating the costs; an additional notarized document from each contractor with a signed contract; an additional notarized document from each contractor agreeing to 3 payments of 33%; a PNC inspection for each contractor prior to their beginning their next step of repair; they also require a W-9 from each contractor stating their costs and profit. This process is required for each and every contractor involved. This could easily turn what might have been a three to four week repair into three or four months. It's PNC's way of keeping you from your insurance payoff.

Basically AAA stole from me. I thought they were in business to help people and people even pay a fee every year for service and discounts. Well here in Medina county it is not the case. I paid them in advance for a tow thinking they have my back or are going to help but actually charged me $51 more for a tow than if I just called the tow company direct. It's a shame to pay for a service and be taken advantage of poor unsuspecting public. I'm going to contact the Better Business B.

I joined AAA because I have an older car and I also wanted to take advantage of some of their travel advantages (that aren't worth the membership now). I spoke to them about changing my homeowner's insurance over and they offered me a decent rate. Unfortunately, they were the first company I spoke with and I thought maybe it was just luck that I finally got a good quote on my first try. THEN, they tell me to get the policy, I have to switch over my car insurance as well. I give up a 20 year relationship with Allstate to pay more for less coverage. TWO MONTHS LATER - I get a call while I'm on vacation (that they booked) and leave a message looking for my significant other (whose number they have) saying that HE HAS TO SWITCH his car insurance over as well. I relayed the message.

I was stranded for about an hour before AAA actually came after I called them. While I was on the phone with them, they were also rude. I have had it with the service from AAA! Thank God I found a better company that have better service and offer more for my money. I only pay $20 a month for my new company!! If you have had it with AAA. Go see if you would like the car insurance that I now have!

I got a flat tire while running errands with my 2-year old. I called AAA at 12:16 pm and they informed me that they would arrive in less than 1 hour and 30 minutes. I explained that I had my young child in the car and was then told that the wait time would be less. After waiting for more than 1 hour and 15 minutes, I called to check the status and was told that the service person would be out in approximately 30 minutes. The customer service rep gave no explanation for the delay and only offered "You still have 15 minutes left for the time we quoted you." I cancelled the service since it was clear that having my child sitting in the car with a flat tire wasn't a priority. I had to keep my car running for over an hour so that we wouldn't freeze in the cold. They definitely lost a customer today.

AAA does nothing to protect you from the fraud artists. AAA, both attorneys, a bribed MD and the plaintiff will share the bounty. AAA is cheap for obvious reasons! They write off taxes to losses paid out to themselves and fraud artists.

I was driving my mother-in-law’s car. She is insured under AAA and a car behind us decided to pass us up on our right side which is dirt. I was making a right turn with signal light on but the driver did not see our signal. She hit our right side. And me and my husband knew that this accident would be settled quickly or so we thought. AAA is blaming me completely for the accident even though I continue to tell them that she drove on the dirt. I explained to them detail by detail how the accident occurred and the other girl lied about the whole accident and made it look like I cut her off. They completely believe her story even though I have showed them countless pictures of the accident.

Car electrical system went down when trying to leave after a medical appointment. Called friend who came down and checked everything and tried to jump start. Nothing. Called for a tow to the shop that has worked on the car in the past and only three miles away. Told that tow would be there in under one hour. No show. Called again. Story now that it would take another 30 minutes for tow to arrive. No show. Called again and now the story is that it will take yet another 30 minutes. Then 30 minutes later instead of a tow I get a computer generated call that the truck has been "dispatched". Then thirty minutes later another call that "emergency assistance" is on its way and would be there in 15 minutes. Ten minutes later another computer call that it would now be 30 minutes. Called AAA and complained. They called back and assured me that the truck was only "a half mile away" and that it would be there "in 15 minutes." WTF? Even at 20 mph a truck would be there in 3 minutes from that distance. Truck finally arrived, and driver insisted that I just needed a jump not a tow. Tried everything I had tried. (Oh did I mention it is pouring rain while this is going on?)

One of their members hit me when running a stop sign. I contacted his insurance AAA, to file a claims to get my car repaired, they assigned an adjustor to my case, promptly assessed the vehicle only to determine they were going to total it out. The figures I was offered for my vehicle were unreasonable to say the least as I had invested over a thousand dollars in repairs to the vehicle less than 5 months earlier. The adjustor assigned to my case, Tisha ** was cold callous and not very customer friendly or helpful in moving the process along. While they wasted no time collecting my vehicle from the shop, I have to jump through hoops to receive payment. In the meanwhile inconvenienced for almost 2 weeks now, as I have no vehicle and was "kindly" told by my adjustor (after I had jumped through all of her hoops supplying "necessary" documents), she would get to my case eventually. They are in no rush to pay you... even when you're the victim in the case and could care less that you're inconvenienced by their members recklessness. They will look for any reason to prolong the process and in the meanwhile my entire life has been disrupted by one person's failure to obey a stop sign.

Another driver crossed the path of my son and hit his car. The other driver was cited by the police. Now AAA is attempting to evade the full responsibility, claiming they are only 75% liable. After several phone calls, even saying that a check was mailed last Thursday, today I get a call from their underwriter, claiming that they won't accept full responsibility.

I just bought a 2004 Dodge Ram Quad cab diesel pick-up. After 46 years a member insured continually with AAA with NO accidents or claims, they are refusing to insure truck without me driving it 120 miles round trip to their office for inspection. I am 69 years old, low income, and just learning to drive stick shift. Not yet comfortable to drive it in heavy traffic area where AAA office is located as well as the expense of gasoline and the inconvenience of the trip. AAA refuses to send someone to inspect vehicle or to add it to my policy without inspection because they say its weight is too high. Told them it is a PICK-UP with a back seat! Quad cab adds weight. After 46 years, ready to change insurance companies!

I seriously regret ever getting AAA. They charged us $192 for a service we haven't used in years last month, and I called them today to cancel my membership and request a refund due to the financial hardships we're going through. Due to the fact we didn't call them 12 days ago, they are now refusing to reverse that charge. Just 12 days. We can't afford to buy food, but I can get my car towed for free IF it breaks down. I guess I'll just shut off my electric for a while so I can pay for a service I don't need. Hopefully it doesn't get too cold in the next few months. They wouldn't even let me talk to someone about it. They just said "Sorry, none of us have the power to change that. It's a corporate decision." Thanks a lot AAA. Thanks a lot corporate America that cares NOTHING about the people in it.

I see that someone else on here had a similar situation so I am guessing the company trains their employees to be rude and unhelpful. My daughter was sitting behind a semi that had stopped in the middle of the road. She was waiting for traffic to clear so she could go around when another driver slammed into her rear end. That driver has AAA insurance and she received a ticket for the accident, yet AAA is using every stall tactic they can which includes lying to avoid settling the claim which is only $1350.00. I wonder how they would handle a real claim.

It is bad enough that every year that I have to call and correct them on my home policy that goes up due to the cost of "Lumber"; however, when they discount you for your Dividends, you have to read the charges on the back of your payments. You think you're getting a fantastic deal with having home and car policy with them for over 9 years; however, look at how much they are charging you per payment, so think about it. For example nothing has changed on my auto, they gave me a dividend of $117. My insurance is $2100.00 with payment plan so I am actually paying them $2247 for my insurance. How can an insurance company charge you as much interest rate as a second mortgage or a loan?

I received a letter of exclusion for my 15-year-old from triple A. It did say that they would not renew the policy if I did not sign and send back to them. However, as it happens to everyone at some point we totally forgot about the form. 2 months later as I was trying to get a copy of the proof of insurance card I realized that I had been driving without car insurance for more than a month. Triple A did not renew my policy which to this point had been done automatically and did not tell us about it. Not a letter, not a call.

I signed up for the AAA Car Insurance after I was quoted about a $25 a month rate. I answered all their questions. Two months later that asked for my Dad's license number who was staying with me. He would not divulge it. After all he has two vehicles with his own insurance. I received a Letter of Termination on the 15th that was dated the 12th. In other words, I spent the weekend unknowingly without coverage. I felt that this was a bait and switch as the rep demanded information on my homeowners insurance policy and I was solicited for life insurance as well. If the rate is too good to believe, don't believe it.

Their insured rear ended me and I only have liability insurance. No one returns calls, they turn their answering machines on instead of following through with a claim. I have injured my back along, missed a day's pay. So next step is to get an attorney as they will not furnish me a car for work as well. They really need their license pulled and out of operation and with this many complaints how many more do they need.

My wife was hit by a Woman from Littlerock, CA. My wife was in the right lane and Barbara just pulled out into her lane and hit my wife car in the left rear side of car - clearly the other person's fault. She even told my wife it was her fault. She told my wife she had AAA auto insurance. We have Geico. Well that was on Aug 20th and as of AAA refused to cover an accident that their client caused. I'm having to use my insurance Geico which is the best carrier I've ever been with to fix my car and I'm out the $500 deductible. AAA is a worthless carrier and if you get in an accident with someone who has AAA don't just exchange numbers. Call a cop and get an accident report. I'm going to sue the other driver in small claims court for my money plus a little more for the trouble of all this. By the way I cancelled my 8 year relationship with AAA roadside service because of this and their response was, "We will refund the remaining amount" to my card - no I'm sorry or anything. AAA have now become my first topic of conversation anyone who cares about corps. ripping off working people.

I had a minor parking lot collision and claimed the accident right away. The other party committed 50% responsibility and their check was mailed to me one week after the accident after acquiring one body shop quote (the quote is about $1700) from me. AAA, on the other hand, sent a adjuster about 3-4 weeks after the accident. I waited another 2 weeks and received their report with their own quote around $950. (My collision deductible is $1000, so they basically declined my claim.) I was angry and appealed that decision. Their damage quote is basically nonsense neglecting a lot of damages. I sent them my quote and they finally adjusted their damage quote to 1500 something, which is still lower than the body shop one but kind of acceptable now.

The experience I had with AAA and Jennings Towing in Charleston, SC is one that I'll never forget. I had a dead battery one afternoon and called AAA. After the service technician arrived and determined I needed a battery, he suggested I purchase one from him and I obliged. After one week the battery went dead and when I took the battery back to Jennings Towing, they indicated that they do not give refunds and since I had taken the battery out of the vehicle, they could not checked it out and voided the warranty. I have never heard of such a ridiculous policy in all my years as a mechanic. I have worked on cars for over 28 years and have only bought Sears Diehard batteries for the last 29 years and I have never had a problem with Sears Diehard or their return policy.

Had a car break down and called for a tow at a restaurant after dinner. They didn't bother coming. I had to follow up again the next morning and they towed it the next afternoon. Thankfully, I got a ride home that night.

I have auto insurance with AAA of Southern California and just renewed my policy for another year. If you are a returning customer, you usually get a refund at renewal time called a dividend. On the renewal policy statement, this amount is shown to be deducted from the total cost of your new premium. If you pay in full, that is the amount they tell you to pay. If you pay in installments, they tell you that your dividend has been applied to your first of 9 installment payments, and that you must pay a minimum of some low ball number like $25, which you think, when combined with the dividend credit you received, is a full payment in comparison to the other 8 you will later make, but it is not. In fact, they do tell you that your remaining payments will be $150 (and your first was 100 dividend and $25 from you for the first, for example).

Roadside assistance provided a replacement battery for $125. Two years later it fails, requiring repeated jump starts. AAA authorizes very few shops to check their batteries and require you to go through them. The closest shop had no electrical technicians, charged the battery for 3 hours and claimed it was fine. One week (and 5 jump starts) later I take it to an automotive electrical specialist who finds the battery fails a load test and replaces it. Apparently the AAA authorized shop has no one with knowledge of load testing, or they are following AAA protocols to deceive the public. AAA refuses to honor the warranty on the battery because I went to a third party. AAA requires roadside assistance to check the battery, but because I am no longer a member, I would have to pay $100 for that service. And then they would replace with the same type of AAA battery. The AAA authorized shop says that AAA is aware of the poor quality (even admits to using "reconditioned" batteries sold as new), but will continue with this policy until they have exhausted their supply of cheap batteries on unsuspecting customers. Recommend AVOID AAA Roadside Assistance and auto insurance. Unethical business practices!

A vehicle hit the front of my truck at less than 10 MPH and I was stationary in a parking lot. AAA of Southern CA said I was at fault and paid her $200.00 in a personal injury claim that THEY admitted was fraud. Then they took it upon themselves to put this on my driving record. Now my insurance has gone up more than $900.00 per year because they railroaded me. I can't get any other insurance company to cover me because I have a personal injury on my record. No one at AAA insurance says they can help and I have to talk to someone else - well who in the hell can help then? So done with them and THEY are the reason rates are so high. When they pay out to scammers this is the result.

I was passenger in a vehicle hit on the freeway at 65 mph by an 85 y/o AAA insured, kindly AAA assumed liability. I've had a year of spinal injections, no effect and surgery for a knee injury 40k of medical bills and 7 doctors charted injuries......next will be back surgery...... --- Don't laugh what their offer was first $900 then $25k. I have $35k in medical bills, what does AAA do with the monies the sweet insured used to pay her premiums and signed on the line? Do you know how your insurance agency treats people who are injured? I don't think AAA gets my business.

I just called AAA to change my home address. I have been a customer of theirs for about nine years. The agent made the change and said my rate will increase $84.00 per year due to my new address. I only moved 2-miles and I moved to a far safer area than I left. However, the new area is higher end and I think that is why my rates actually changed. For anyone who knows Las Vegas, I moved from the corner of Boulder Hwy and Tropicana, to Charleston and Hollywood. My neighbor was a dive hotel that the cops are at every hour. My neighbor now is a mountain. I will be shopping for a new insurance company for my auto insurance, and mine and my friend Walt's road service. Business in America is getting pathetic. Business treat customers like crap.

Just got notice after 3 months that they are removing a credit and increasing premium by $60 a month. Will not be happening. DOI complaint already written and they have no documentation in the file why the credit was removed.

I have been trying to get out of AAA membership and they are so needy that they want to keep me receiving a service that I have no use for and want to cancel. What a scam, I had to pay 74 dollars for a classic membership and then 35 dollars more to add the motorcycle's roadside assistance. I sold my motorcycle 3 months before membership payment to AAA and I pay another company roadside assistance for the household cars. Knock on wood that I didn't required any motorcycle road assistance, they will not get any more money from me!

I couldn't believe a big company like AAA could have a bad customer service and could play a cheap game like this. I called AAA to cancel my auto insurance policy after one year they renewed policy without my authorization because I have setup auto payments and not even gave the quote the new lease ..and they just sent the bill without my confirmation of the renewal. Meanwhile I took Geico. After couple of days they charged me membership amount and again they charged me one month of insurance almost double from the other insurance. When I called to inquire about the charges they said account is still active and charged and non refundable. The insurance guy named David/Jessica. Don't go to AAA Auto insurance. They are very late and if you call help desk they suck your time at least one hr per call- very very bad experience.

I couldn't believe a big company like AAA could have a bad customer service and could play a cheap game like this. I called AAA to renew my auto insurance policy, and the insurance guy named Ryan ** sent me the quote promising a student discount and mileage discount along. He said send those related forms back to him on Monday and he would process the insurance. I worked all day on Monday; so my husband called him. He emailed the documents to Ryan, placed call many times, left Ryan tons of messages. NO RESPONSE. My husband called and talked to his supervisor, and other agent. They said he would be out of his office until Thursday. So they would like my husband to talk with a new agent named Raul, and of course under new circumstances, my rate increased $300 more.

Over a week ago my tire popped after hitting a pot hole on an interstate. I called roadside assistance that comes with my car, which is AAA. After waiting for over an hour, around Midnight, someone pulled up in front of me on the brake down lane. I was told not to get out of my car. I had a few things inside my trunk and the guy moved my sports equipment on to the the back seat to get the new tire out. After he was done, and I was all set to drive, I waited until he left, since he was parked so close to me. He wasn't moving, so I decided to back up.

I'm puzzled by people who were involved in an accident with a AAA customer and complaining that they aren't helping them well enough. You should absolutely never work directly with the other insurance company and strictly deal with your own company. Let your company handle the claims process on your behalf. You're an idiot if you really expect them to go out of their way to give you money.

Those who are thinking about getting "AAA", don't do it... My car was claimed as a total loss from a flood. It took my adjuster several days to call me - mind you that I have been trying to contact him first. By the time I get in contact with my adjuster, it was the wrong one. So I had to start the process all over again.... then I got me rental which expired before they even cut my check and would not even give me an extension. Mind you I have full coverage and haven't been in an accident before.

One of triple A's insured created an accident and triple A will not accept liability. Has been trying to talk to their insured for so long they went back to Taiwan or China or wherever. They want me to mitigate their damages their insured tore up my car. He was driving an Audi a new one, mine is a 97 Crown Vic, so his gets fixed. They don't want to fix mine so I have to do without so far since 3/25/14. This is a joke. I am going to have to sure their insured. I would never suggest to anyone to use this company. Customer service F grade. Coverage matters not when they don't abide by the law.

I had to pay $60.00 to have someone unlock the door. Ridiculous - took only 2 seconds. Then I broke down on the freeway and had to pay $200.00 to be towed. All this after being a member for over 26 years. AAA is a greedy organization!!

Let's first start by saying I was involved in a horrible car accident which I might add, I was not found at fault. Throughout the whole process AAA has been nothing but making what is already a difficult time for me even tougher. Then to top it all off I find out that I am being kicked off of my insurance for "reckless and a risk driver." I have had my share of tickets but all have been prior to me getting AAA. If you are considering this insurance, listen to my advice and GO TO STATE FARM!

Why is that they can only tow one time per breakdown? And why can't I get my own car towed to my own house? They said it has to be taken to a mechanic shop but after my accident I wasn't going to get it fixed so I had nowhere to take it before being able to sell it to a junk yard. Just wanted it taken to my house since they already don't tow to junk yards either. And their communication sucks, one person tells you one thing and the next person something else.

I paid $2700 for two cars. Cancelled on 3/3/14 as I got the same policy from Geico for $1500. It wasn't until I called on 3/26/14 that I was told the refund check is going out. Make sure you shop around before getting this insurance. If you cancel, don't expect a refund check anytime soon.

I went to update my license at the St Louis Park location and after a long drawn out process, I finally got my yellow paper and was able to leave. When I received my new license though, I was surprised to find out that when using my ID to verify my identity the person pointed out that my zip code was incorrect for my address. I then brought this back to the same location. I was surprised to then be told that to make a new one with the correct information and get a valid ID I would have to pay a fee. The best part is I really had no choice because I couldn't drive with a incorrect license and they knew that. I would strongly suggest going to anywhere but AAA to conduct any business, find somewhere that actually takes pride in what they do rather than just wanting to collect the next fee.

Their tow truck driver broke my spare tire holder because he didn't lower it right and just ripped the tire out. He also told me my new tire (the spare) was leaking & tried to get me to fix it at their garage. I reported this in December 2013. I called in January and again in February, then they told me they didn't report it right in December as a damage complaint. The guy from Escalation dept said to have it fixed since my son and I are both handicapped and on soc. sec. This made it very difficult for us to go anywhere in the van all this time.

I recently acquired a few things that need insurance coverage. Family, house, cars etc. I THOUGHT INSTANTLY of AAA. After speaking with some family and friends about this company, I think I’ll try State Farm. I look at these reviews and shake my head in disappointment. What ever happen to customer service? Appreciation? I don’t understand how you stay in business with the way you handle claims of victims. Not only them, but you also treat your own customers like trash. In the age of computers now people research before they spend their money with certain companies. IT’S BECAUSE OF doing my research I find that AAA, you do very poor business and the people you have working for. You don't have a customer service idea. This reflects the company. A company that will not get my business and I will also warn my friends. I WILL DIRECT THEM TO YOUR REVIEWS.

I applied for insurance and supplied AAA with a copy of my current policy from Geico, and I asked to have the same exact coverage. I obtained insurance and believed to have the same coverage. I spoke to Pamela ** and we discussed the policy to confirm it was "apples to apples" policy at a lower rate, and she said it was. I was involved in a no fault car accident. I followed proper protocol, and called AAA in regards to a car rental. I did have it on my Geico policy. Pamela from AAA explained that I did NOT have car rental on my current policy, because they assumed since I was insuring another vehicle, I would be driving that one. Impossible! That vehicle has only 2 seats, cannot but 2 kids in it.

An uninsured? Motorist who ran from the accident, hit my car... That was a month ago. AAA wants to total my van and give me 8000 dollars under Blue Book! They say the damage is $200 under what they value the van to be worth! I am getting nowhere with the claims department, and have been without a van for a month! My van was only 7 years old, and cost $35,000 new. I cannot replace it for under $17,000 They want to give me $8 thousand! If I keep it, they want to deduct $3200 salvage and give me under $5 thousand! The damage is more than that! So now they are paying 50 dollars a day for my car to sit at the dealer till they resolve this. Bad business practices. I just want my van back.

My son used his tow after an accident. We could not afford the expense of going to a shop so we were going to have it towed home. The tow was not close enough to make it home so minor repairs were made at the drop off destination point. The car still was not safe enough to drive home so I called to have the car towed with my AAA membership. I was told a car could only be towed one time. Although I didn't agree with it, since I was using my tow, a separate membership, we made arrangements to rent a tow bar and bring the car back home ourselves. During the process, AAA phoned and said they would tow it for us. This was a supervisor's decision. The car was towed home. A few weeks later I was notified my roadside assistance was being cancelled, as well as my two homeowners insurance policies, car insurance, & life insurance policy. Wow, all this because of a tow! Awful customer service. Have been with AAA for 14 yrs. Worst company I have ever dealt with!

I have contacted AAA Insurance by phone on 5 separate occasions and requested that they stop sending me junk mail as I will never, ever buy insurance from them. They do not respect people. How can one TRUST AAA Insurance to insure me if after 5 calls to stop sending junk, they ignore your requests and just keep sending their junk mail? Great customer service. This is a waste of our natural resources, trees/paper. From my floor to the recycle bin, I have received over 2 feet of junk mail over the past 2 years. What an asinine way to solicit business.

On 9/21/13, my son was rear-ended by someone with AAA auto insurance. We made MASSIVE calls to the claim rep Latonya **. Never once did she call back. Finally, one day in the middle of the day, we happened to call and get her on the phone. They finally paid out on damages to the car. No medical had been taken care of so far. We were able to get her supervisor's name whom I started dealing with. Finally, she called and said they were giving our son $3000 for medical after all his medical bills were paid. We agreed to that.

I went to AAA office in Cerritos, CA to pick up my Auto Registration. The person who helped me insisted they had a good insurance price going on and to try it out. I decided to give it a try, ended up giving a down payment since it seemed better than my current insurance price. After that, I never heard back from the agent to sign the paperwork. I left several messages and sent different email to her but, nothing. By then, I had already cancelled my insurance and here I was with no insurance and a $410.00 down payment that I will never get back.

With the company for 6 years, been paying the same premium on a perfect driving record. I cancelled and went somewhere else. They still took the money today when it's been cancelled for weeks. Now I'm waiting 2 weeks for them to send me my money back which doesn't make sense since they seen the cancelled notice.

I am writing out of concern and disgust. I was in an accident with your client, Jean **, on 11/13/2013 November 13, 2013. It is now 12/16/2013, and I have yet to have my issue resolved. After several phone calls to Katie ** and receiving several different excuses: 1) We are waiting on a police report; 2) Now we are waiting to speak with a third party involved. I have called several times to speak with Katie **. Every time I call, I'm receiving a different excuse. At first, it was they were waiting on the police report. Now it is they need to speak with the other party involved.

I have now been with AAA for 8 years. I have never had a home claim since owning my 1st home, 14 years. I have not had an auto claim since 1997. In September of 2013 I had a water leak from the drain in the dishwasher. The leak went under my floor between the vinyl and sub floor. It spread all over the kitchen and has seeped into the cabinets. Upon removal of my cabinets and flooring, AAA would only pay for Servpro to remove what had water damage, leaving me with half a floor, no bottom cabinets and walking in flooring staples.

I am with AAA for 13 years (Auto Insurance) and 8 years (Home Insurance). I do not have any claim in all these years. They keep increasing the premium in a small amount $10 - $50. This year, my home owner insurance was raised $200.00 more than I paid last year. I called the Agency and talk to the insurance agent in Milwaukee. He went through my policy and said, he have no clue why the price was increased. He also said, price go up this high when you make claim or make changes to your policy. In my case nothing changed.

My wife and I are paying $5,800 per year for insurance! This is for two vehicles. We have a ridiculous deductible of $2,000. Other coverage details are completely absurd also. If you can, try to avoid paying insurance through AAA. They need to wake up!

I should have known I'd have a bad experience the moment I took out this policy. First of all, my agent kept insisting that an accident I had in 2009 was my fault. This was an accident where I was hit by a drunk driver. I'm not sure how that could be my fault by any stretch of the imagination. Against my better judgment, I took out the policy.

Accident was not our fault. AAA (our insurance for over 20 yrs) wants cheap labor to restore our car to its original condition. They save only $700 by doing so. If we want the regular labor, they want us to pay the $700. We are not even hiring an attorney, and they won't give us a break. The accident has caused us so much inconvenience and this insurance company doesn't seem to help, even after all those years of no claims. We are thinking of switching insurance now.

I had a bill due on the 1st of the month. On the 5th of the month I made a policy change and added a car. No one asked for my payment at that time. I had sold and purchased cars in the past and expected the same as AAA had done in the past a new bill. In the meantime they sent a cancellation notice out, which I did not see until the cancellation date (which apparently they cancelled at 12:01am, which really means you are cancelled the day before). On the cancellation date I called and was told that the policy was getting ready to cancel and I was FINE! So I made my payment. In the meantime of course my son had an accident. AAA says after 9 years of being insured with them, that I had a one day lapse in coverage and that is the day of the accident!!!!!!!!!!!!!!! I guess it doesn't matter that they never asked for the payment when I added a vehicle. It doesn't matter that their employee told me I was fine and it was getting READY to cancel...... not cancelled, before taking my money!

I had great experiences with AAA Insurance California. However, once I changed to Texas, I had nothing but problems. They could not tell me why my rates increased 85% from one month to the next even though I have excellent credit and made no claims whatsoever. They repeatedly lost documentation that I submitted and my policy was dropped twice over 9 months for it. Complete incompetency. I'm not really sure how to rate the Coverage... that seems a bit odd; you tell your carrier what you want and they give that to you. Right? So I gave that 5 stars. My advice is to STAY AWAY from AAA Texas Auto insurance. You have been forewarned.

I had numerous autos insured by them from age 16 yrs through age 40 yrs. Never placed a claim, no accidents/tickets of any kind for all those years. When I insured teenage daughter, after a year she had a fender bender which was her fault but was without any injuries. The car being old, rather than fix the bumper they totaled it and sent me a check for $2,000. My renewal came the following month, and to my shock they raise my rate by $2,000!!!!! In essence, wanted their $2,000 back!!!! Since I had been an excellent client, they made tons of money off me without any claims - it didn't mean a thing! I complained to deaf ears so cancelled my policy and never looked back!!!!! Loyalty doesn't mean a thing to them!!!!!

I was in an accident back in 2010, roughly two years ago. Well, when I got my auto insurance through triple A I also got the "uninsured motor accident protection" in the event that I was hit by an uninsured motorist. That very thing happened to me. It took almost two years for them to mediate my case and plans to go to court. Well my experience was definitely horrible with them. I did my part in paying my coverage with them for three years until the accident occurred.

Loyalty means nothing to this insurance company. My family and I have been SoCal AAA members and policy holders for over 8 years, which I completely regret. My most recent interaction with AAA was enough for me and my entire family to pursue other insurance services. This company does not care about their loyal customers and will figure out any possible way they can to deny a claim. I have been left with $10k-$15k that I need to cover out of pocket, because I was rear ended by an uninsured motorist and AAA will not cover me. AAA is not loyal to their customers and has become a corporation that puts profits first before their loyal customers. I will never pay AAA another cent and hope others steer clear of this company before ever being put in my situation. This is a terrible insurance company!!!

The worst experience ever. They don't even hear you out. Complete rip-off. They are crazy and they don't even care for their customers. If you are ever get caught in an accident without your fault, the weird thing is that they put all the fault on you without even hearing you out. Me, my neighbor and friend all had the same worst experience with them. 0 stars. Beware before you get stuck with this crappy company.

Firstly, the agents misspelled my and my wife's name wrong on the policy and membership cards TWICE. After taking credit card and license information, this happened twice. Then, after pre-paying more than half the annual policy, the agent called and needed overseas information for my wife to be on the policy which he stated he could do when we signed the policy agreement. When he couldn't do it, he insisted we need to get it. So we got it and it was not that easy. However, it took some time and a week after our agent (Phillip **, actual name) told us to get the driver’s history for my wife. He called and threatened the policy was going to be cancelled if we did not provide the information.

I am a consumer who is fed up with AAA Car Insurance. Getting the workaround is tiresome, so here is where I will vent. Share if you're tired of car insurance companies, and post your stories!

Six days ago I was hit by a car that ran a red light. I was taken to the hospital and released later that day. I still have not had anyone call me back from AAA. I made arrangements for my car to be fixed and have made about seven calls to AAA, but the adjuster assigned to my case has never contacted me. I need to see a doctor for pain and follow-up, but do not have the necessary insurance accident information to make an appointment. I did not even know that my policy covered me until late Friday night on Memorial Day weekend, when it was too late for me to get help. This has to be one of the worst insurance companies. They are truly out for themselves.

I had recently applied for auto insurance from AAA thinking that I would be saving money on insurance. They quoted me for one year Insurance Premium and divided it into 9 months. They said that I didn't have to pay for the last three months. It was still okay with me if the monthly is higher since I would have 3 months not paying at the end of the yearly policy. I paid for the first month as was quoted. No problem so far.

I was hit in Dec 2012 and thrown into the car in front of me. My truck was totaled. The auto side of the insurance was fantastic and resolved the financial reimbursement in a fair and timely manner. However, the medical department did not even contact me until I wrote a letter of complaint to AAA itself 2-3 weeks after the accident, which is what I have had to do all through my experience with them. They paid second to my health insurance until I told them I did not think my current treatment was helping and wanted another opinion and possibly some physical therapy, at which time I was told they would send me to their own doctor for an evaluation. I was led to believe that physical therapy would be a possible outcome. Never once was any treatment advised, or recommended. Of course, since those doctors are paid by AAA, why would they ever have any reason to find a problem?

Sharie ** of AAA - She said in a letter fax problem. We learn from websites that this is how AAA works the first time you write a claim to them. The second time you tried with certified, we learn she destroys mail and pretends to never receive it. We know this is true because we managed to recover part of a slip that proves it. This is how AAA claim department handles claims.

My daughter was involved in an accident last December and all I can think of is how rude, disrespectful and unprofessional the claims adjusters have conducted themselves throughout the claims process. The constant interruptions, loud talking and simply talking over me when I was conveying information regarding my claim. Common courtesy and customer service has been non-existent!

I was 10 hours late in renewing and told that there would be a fee to reinstate policy. It took 1/2 hr to get numbers to find the $100 increase. I was not able to reconnect to first contact. There was no supervisor to speak to and no effort to keep my business. Now that I see what happened in claim situations, I guess the lack of effort to keep my business is a blessing.

I filed a claim with Triple A. I dealt with Sheena **, who was insolent and extremely rude on the telephone. I asked for her supervisor, David **. I voiced my experience with Sheena to no avail. Then, I spoke to David **, who assured me my claim would be mailed to me in a timely manner and that Sheena would take care of the matter. I was promised an extension on a car rental. Upon returning it, I was charged $283.50. I made an interoffice transfer of all paper work needed and it never got to them. I overnighted the original pink slip at $14.00. I faxed 7 pages of documents, 03/08/13, and I was promised that a check would be mailed to me on 3/8/13 to no avail. This passive aggressive behavior has me to have no recourse except to contact consumer affairs. I run my own business. If I ran it like this office in Valencia, Calif. ran it, I wouldn’t have any business. Please help me to get some timely results.

On the day of January the 17th, I called the 800 number listed from the AAA website. The automated answering machine took over telling me to give all my information. Once I've given my info over my dial phone, it told me my only payment of $48.00. I paid that thinking it was the whole total for my insurance. Since then I've never received any notice of payment. Today is February 7, 2013, yesterday February 6, 2013, I was involved in an accident involving three cars. To my knowledge I believed I was insured, the police were called in this situation. They came, moved the cars and personally told me I did not have to worry, that it wasn't my fault. Then they called AAA for tow services to have the cars towed. My car was towed to one of your AAA tow yard with my knowledge of having insurance.

I was involved in an accident. I called AAA that day, checking my status to see if I was covered and how much my bill would be. Although I may have missed a payment, they quoted me my normal $198.14 fee, which is due each month. I went directly to the office and made a cash payment. No re-instatement or late fees were due or requested. I was sore from the accident so I went home and laid down for a couple of hours before I reported the claim. Once I got to an adjuster, they informed me that my policy had been canceled! Just 2 hours before, they said I was current and accepted my payment.

I was a longtime member and customer (8 years plus) of AAA Michigan. I had a clean driving record - not as much as a parking ticket. On Dec. 1, 2000, I was rear ended by a large commercial vehicle. I was seriously injured, sustaining injuries to my neck and lower back. To this day, I still suffer with severe pain. When I called to report the accident, I was assigned an adjuster Chanieda **. I was explained the benefits available to me should I need them. I had severe pain and was not able to do much of anything. After going to my doctor that did x-rays and test, I was advised not to attempt any type of physical activities or lift anything over 5lbs. I was referred to a specialist.

AAA Midlantic car insurance - I have been a loyal AAA car insurance member for over 3 years. I have always had a habit of paying my monthly bill online for the convenience. I recently received a renewal form from them that increased my coverage a few hundred dollars. I was upset at first, although I made the initial payment over a week prior to the due date for 75+ more than what was due.

This is what I wrote to them (AAA). Imagine I was engaged in an accident and claiming from AAA: I would like to complain about a communication I had with one of your auto insurance agents (Keenan). I called for a quote for my car (I received a letter from you that you have auto insurance), and this is why I called. I explained to him that I am on a family plan, and I want to switch to one on my own. He was asking me irrelevant info that are not required for the background check (like what is my current insurance company and how many others are in the family plan, although I explained that I want a plan on my own with my wife) just because he wanted to fill out the screen form.

On June 25th, I was rear-ended in a Jeep Grand Cherokee. The damages were a total loss. An hour later, I had to go to the ER for savor and loss of movement/feeling in my right side of my body. I have been to see an orthopedic and then put through physical therapy a few weeks later. Mid-August, I've seen a pain doctor for steroid shots and received two shots the first time. By September 20th, I received another 3 shots of steroids. By October 7th, I had to receive my first spinal tab for the possible infection for meningitis. By November 2, I was in so much pain and received a second spinal tab as more signs were showing of infections. After this point, AAA Insurance now wants to say they are not paying for any of the cost and that they want to make me see IME which in research this doctor isn't IME board certified although is able to practice in Michigan.

My mother was blind and in a nursing home. She stopped driving her car about May or April of 2012. She did not renew her AAA coverage in June because she no longer needed it. Like any insurance coverage, if you stop paying, you no longer have coverage. She continues to get billed. I, her power of attorney, am not allowed to talk to them unless I take the trouble to send them copies of the POA. They don't even want to talk about her case number unless it's with her. She's not competent to defend herself verbally. Yes, I'm angry and will cancel my coverage and pass it on to all who will listen.

I have been continuously overbilled on home and auto insurance with AAA for the past 5 months. I have made numerous calls and spoken with polite customer service agents who proceed to "update" my information over the phone over a duration of 45-60 minutes per call. Each call I have been assured that my address is up to date and that the billing issues have been addressed. Billing and address issues still have not been resolved. Forget about one stop shopping with this company. It's not worth your time or money. I will be changing to a new, more reliable company.

Exorbitant increase in auto insurance: I held auto insurance with AAA for 29 years and never had a claim until last year. My car was hit in a parking lot while I was in a local store in June 2011. Not my fault but of course AAA paid my first claim in 29 years. August 2012, I was responsible for an accident when I thought I was on a one-way street, but it was a two-way street. Accept full responsibility. AAA paid for repair of my car and that of the car I hit. Insurance rate in Oct. 2011 was increased by $300/year which was not unexpected. In October 2012, I received a further increase of $828/year to total $2,074 per year - one car, one driver. I called AAA to have an explanation for an increase of $1,128 per year and was told somewhat flippantly that I had 2 points on your record and this is going to follow me wherever I go. I know that! I called AARP/Hartford and signed up for identical insurance at $1,200/year.

I contacted AAA in August 2012 for some auto insurance. I was quoted a price that was perfect for my budget, $216.73 a month with a down payment of $219.33, plus I had to purchase roadside service, in which the total cost came out to be $271.33. The payment was taken out on Aug. 20th. I did not want my monthly payments to be taken out on the 20th, so the agent informed me that I could change the date, but only one time. I received some papers from AAA that needed my signature. I called them on Sept. 11th wanting to ask some questions about the forms and the agent I spoke with told me that because I changed the date of the EFT, that the amount of my premium changed.

They say it's $14,000.00 to fix. They offered me $6,800.00 or buy it back for $2,000.00. This does not make any sense. The car is worth at less $11,000.00. It's all original Japanese car, no mods, just a really nice car. I asked if they could find another car like it to replace it. They said no. I have six cars insured with AAA, been a member for over twenty years and this is the service I get. They need to make laws that are fair. These guys are wrong. If they cannot give a fair price, I want them to fix it.

I was paying my monthly bill like I always do for the past eight years and in February, I received a check from AAA of $363.83. I was wondering why they had send it to me, so I called them and they told me it was money I had paid them for the past two months and that they had to cancel my auto insurance. I was really angry because they had never called me or told me anything. Their answer was for the past three months, I have been driving without an insurance. I couldn't believe it. I was dissatisfied and mad. They told me that if I want to have the coverage back, send back the check and they would put me back in the insurance as if nothing happened. But before they do that, they wanted to make sure I had no accidents with my cars. Since everything was clear, they added me back to the insurance. I asked the lady what if I had an accident without me knowing I had no insurance. Until now, they haven't done anything about it.

I canceled my auto insurance with AAA. I had paid my yearly premium in March and canceled in July. They told me my refund was going to take about 2 weeks. To my surprise, I only got $60.00 out of $740.00 that I paid for renewal. I called different people and nobody could explain to me the reason of that refund. I don't know if it's right or wrong, but I don't know what to do. Thank you.

On July 15, 2012, my family and I were rear ended by a large delivery truck and shoved into another car in front of us. Today is July 30, 2012 and AAA is dragging their feet. I still haven't received an amount that they are going to pay us for the total loss on our vehicle. The total loss adjuster is refusing to return my calls. The paperwork that I need to have my work filled out for not being able to return to work was supposedly sent out over a week ago, but found out today that it never was. AAA did keep calling me though about a vehicle that isn't mine. I received multiple calls the week before last about a Pontiac Aztek.

AAA has not paid my insurance claim which I opened 2 years ago.

On March 11, 2012, I was admitted to the veterans hospital at Fresno, Ca. with a minor stroke condition, and the keys were accidentally locked inside our auto. When my wife called AAA, she was informed that she was not the member, that I was, and that I would have to be present at the car's location, even after my wife explained to them that I was in ICU under an extreme condition of a stroke. AAA replied that they did not care, that they had to go by the book. They told her that she would have to pay another tow service worth $45.00 to get the car unlocked, which she had to do.

My husband was driving to work on North-bound 99, and someone had a boat they were towing, which came loose on the freeway, causing everyone to come to a complete stop. My husband was on an incline on the overpass just before Grant Line Road, and when he saw the brake lights, he moved into the shoulder to avoid hitting the car in front of him. When he went into the shoulder, the boat was sitting there; and he managed to stop before hitting the boat. At the same moment, a Dodge truck was trying to avoid hitting the same car my husband avoided hitting. The Dodge truck hit my husband's car at 55MPH, while my husband was at a complete stop. My husband was transported to Kaiser ER in Sacramento.

I am a member of AAA. I never thought to contact them for auto insurance so I decided to see if they could compare to my current insurance company. I filled out a form online through the secure member site and got a call from one of their reps. Before he called me, he ran an entire credit report on me and had privacy information that he should not have had. I never gave him authorization to run a report and I was never asked. When he called, the work had already been done. Is this legal? I received a notice in the mail from AAA NM Interinsurance Exchange of the Automobile Club with a Fair Credit Reporting Act Notice (2). It indicated that they ran two reports. I was furious. I only called for a quote, I wasn't writing a policy with them.

My policy was cancelled in February, I was told after a certain date, and I would lose my car insurance, so AAA canceled my policy. I did not want to drive without insurance, so I got Progressive. Well, 3 weeks later, I get a call asking if I want to keep my policy, if not the $96.00 remaining. I wanted to keep them but they said no. Now, I’m getting 3 calls a day, they threaten to send it to the small claims court. How can they not take my payment then 3 weeks later, demand money. I feel that is really unfair. The cancel date was 3-12-20012, policy **.

The claims representative supervisor was very discourteous and rude when assisting with my claim. Also, the representative was very evasive when I asked for an explanation of his findings. Although AAA accepts liability for this accident, they are not rendering the best customer service by not thoroughly assisting with ownership verification.

We got 2 auto accidents back in October 2010 and November 2011. Both of them were not our fault. I was not happy with AAA insurance, because the service was not fair and the price was too high. So I was shopping for another insurance company. At least 2 companies said, it shows "At Fault" when they ran a report of me. I called my agent, R. ** in Portage, Michigan, he said AAA has to put something in their system to increase the premium. But it affected my credit, especially when both accidents were not my fault. I don't even have a ticket for over 15 years. I would like to have an explanation why the reports show it is my fault. Thanks.

My employer uses AAA as their group auto insurance provider. About a month ago, I emailed the representative of the AAA Colonial Blvd branch in Fort Myers, FL for an automobile quote. The representative had contacted me to identify herself as a representative for my workplace. I was asked to provide my S.S.N. and driver’s license number to allow for an accurate quote. I was quoted a down payment of $154 and a monthly payment of $77. Since this was a good price, I informed her that I would give her a call when I could change insurance providers. About two weeks ago, I contacted Michelle to find out how quickly I could start the policy because I wanted to cancel my old one in order to start the new one. I informed Michelle that I normally paid my insurance on the 29th so that I would contact her between then and the 1st of April to begin the new policy.

There’s no agent who actively contacted me for renewal. As a good citizen, I advised them that I was switching carriers. Nonetheless, AAA claims that I owe them money for a period during which I did not renew my insurance and I had already switched to another carrier. I have phoned them and electronically contacted them, and yet they most recently again threatened to turn my account over to a collection agency.

I was driving my 85 Chevy classic truck, and slipped on an icy bridge, and bumped the concrete barrier with my front bumper (little bumper damage). The truck stalled, and I coasted in by the concrete barrier by the passing lane (1 feet off the highway). It was dark, and I had no flashers, so I left my headlights on. I couldn't even think about moving, because nobody was stopping, and a large truck (moving van size) hit the same ice I hit, and almost hit me while in the vehicle. I jumped out, and went to the side of the highway. 2 cops, who are working on an accident (100 meters away), told me that this tow truck will be back to get me (tow truck full). AAA insured guy hit me, he said he was 100% responsible, and his insurance company would take care of me. AAA doesn't want to pay me a dime, because I left my vehicle (for a brief period) on the side of the road. It's sad. I'm an Army Veteran who fought for my country for 2 1/2 years overseas, and come home to get this treatment. I'm not suing, because AAA threatened to counter-sue. Really? So I'm stuck with repairing the truck, because I don't want to have to mess with lawyer costs!

Bad customer service. The agent I signed up with quoted me a price for 2 vehicles that was cheaper then my current ins but was $500 more a year. They keep sending me adjustment every 2 weeks. When I would try to contact my agent, she was never there. Also they don't tell you if you cancel your ins within the first year, there is a penalty. I went twice to let then know about cancelling and they never told me anything. Only that they give you 10 days before your policy cancels and even then that's not true after the 10 days, they start charging you late fees and other penalties. They keep charging you even if you get new insurance then send you to collections and that keeps going up also.

I had a accident in Dallas I-35 E while allowing a emergency vehicle to pass through my lane and the vehicle on the other lane hit sideways to my car. It was a slow moving traffic and emergency vehicle has to pass through. Police came few minutes after I had called the emergency. My car and his box truck stuck on the road and after few attempts, we got it out and got the police report done. It was a hard time for me to get the claims representative explain me what happens after the accident, what steps need to be taken.

I had a spin out in Wyoming and when the AAA towing service arrived. All went well until the next morning, the owner of the towing company would not accept my card, so I had to pay the tow bill. AAA indicated I needed to apply for reimbursement which I have done and since I can not get a hold of anyone to find out what my status was. I have left email messages and talked with 8 different people. I am very disappointed in the way they are treating a long time member. I am still waiting to be responded to.

2 weeks ago, I was in an auto accident. I immediately made a claim through AAA. The next day I was contacted by the 2 other parties’ insurance companies about the incident. I recently moved to Northern CA from Southern CA. So even though my accident happened in Northern CA, I was assigned a claims adjustor from Southern CA. I have made numerous calls to him and have received little to no information. 10 days after the accident, the adjustor still had not spoken to either of the other parties involved.

I have been a customer of AAA since March 2011. I have paid my monthly auto insurance bill online each month up until last month. They revamped their website and I am not longer able to use it. They claim since I have not purchased their membership, I can no longer use their website to pay my bill. I used to also be able to use the website to view my coverage, etc. I can no longer log in at all.

In June 2010, a 2008 Scion XD vehicle was purchased and was added to my insurance policy. AAA Auto Insurance assumed legal and financial liability that is required by the State of California. Recently, the vehicle was involved in a hit and run situation where the driver of the Scion XD took the necessary precaution to avoid any other collision with ongoing vehicle's in the number 1 lane. Doing so, the vehicle was pushed from the rear end by the automobile that hit the Scion. The tires and rims were damaged when hitting the median strip.

They were negligent in our claim against AAA + One Stop 86th Inc in regards to our vehicle. The end result we got no help from AAA and are out over $1000 due to the negligence.

My car was hit by another person who is insured with AAA Auto. The crash happened on 5/4/2011. I have been trying to contact the agent, via email and phone, to receive reimbursement for rental car charges in the amount of $2,144.89. She finally called me back on August 18th and told me the check was in the mail. After a few weeks, I still had not received the reimbursement. I have been calling and emailing her since, without any response.

I did as I was instructed to by my claims representative Kynsee ** and when I questioned Mr. ** he was snide and rude and still did not or could not answer the question if my vehicle was considered a total loss why was I instructed to turn my car into the repair shop and why did it take 13 days for them to inform myself and or the body shop that the car was a total loss?

The AAA Adjuster tried to say that my being hit by debris on the freeway was 4-5 different claims. They are total scammers. The Adjuster was rude and according to the person at the Auto Center, who spoke with her, said that she even asked him what he thought happened to the car! This is the last time I'll ever use AAA. I really thought they were reputable but this experience completely changed my mind. Buyers beware!

I was hit by another vehicle on May 6, 2011. The other driver was in the middle of the road and was not paying attention. She totaled my car, leaving me (a single woman with no family in that area) without a vehicle. I sustained internal bleeding, whiplash, and a concussion.

Your agent erroneously did not remove a car that was transferred onto my daughters AAA account. I called to rectify the situation. I was transferred to a manager and remained on the line an additional 15 minutes and then I was cut off. It took me 40 minutes and two phone calls to finally get to a manager. I am really upset with your companies lax in taking care of its billing and even more upset with the customer service in discussing this policy.

My vehicle, 2009 Toyota Camry, was hit by Jordan ** on the 10 Freeway Eastbound on May 19, 2011. The accident was reported to both insurers, MetLife and AAA, on May 26. Many weeks have passed, AAA, the insurer of the other party, is lacking sincerity to handle the accident, it's insured, and intends to try not to be responsible for the accident nor to compensate for the loss.

I was rear ended in my pickup while sitting still at a light by an older gentleman in a Cadillac with full coverage by Auto Club. His Cadillac was totaled and he was 100% at fault according to the police report. My truck sustained rear damage and he pushed me into a Toyota so sustained front damage also. The estimates have come in between $4,500 to $8,500. The first Auto Club appraiser came in at $1,800, the second at $1900. I've since been experiencing headaches. But I not sure if it's because of the stress of dealing with these people or if it was due to the accident. What can I do to get my truck fixed right and what about these headaches?

I haven't used AAA or received any mail from them in about 3 years. I got a bill in the mail for $55 (billed to my credit card). I called AAA and they said they could not refund my account after it’s been charged because "they don't do that". My account isn't even expired yet they said, but I am being billed for another year. I am paying $55 for something I never use nor did I even know I had.

I canceled our car insurance in March of 2009 and I was charged $54 for road service back in November 2009. I did not realize this until November 2010 when I received a notice from AAA, saying that they needed me to update my debit card information so they could renew the service! I have been trying since this time to be reimbursed and I have spoken with about 5 different people, none of whom have been able to actually pay me and close the case. The last person I have spoken with was CJ **, who was an insurance agent and not in billing. However, he has seemed to have been the most helpful. He told me in December, and then again in January, that I am supposed to get some sort of a "grace reimbursement", but I have yet to see it. At this point, he is not even returning my calls.

My 24-year-old son recently moved to Germany. I contacted my insurance agent to have him taken off my policy and thought I would save money by doing this. I was told under Massachusetts law there is a point system and the law prefers to have 2 drivers per household and I would be required to pay a "slight increase with my policy which came out to be about $64. I was stunned to learn I would have to pay more money on my policy.

My policy premium went up 70.83 on July 7th 2010 after my policy was in effect starting May 7,2010.Due to an amendment. When requesting my insurance I gave all information requested honestly that was asked, therefore I see no reason for increase.

AAA Insurance Company has engaged in fraudulent activity by having my credit card charged for $162.42 without reason or merit. They did not call me about this matter. They simply charged my credit card, hoping I wouldn't notice or care.

I would like some body else look over my claim # PA0001004806. I was humiliated by their offer of $500. They are not a doctor to say that I wasn't injured. I have proof of two doctors saying that I was. Please expedite full payment of my medical bills, plus $2,000 moral and mental damages.

My name is Linda and I live in Warren, MI. I have worked at the same hospital for nine years. I am a single parent and good role model for my daughter. As an AAA of MI customer for ten years, I have a good driving record with no tickets nor accidents. I have been driving for 35 years. I have never filled a claim with AAA or any other insurance company. I really believed in insurance companies until June 2009, when my 2007 mini van was stolen. I called the police who came out and made a report along with calling AAA, giving them all the information they needed. The van was found 13 days later abandoned on a freeway ramp. The van was towed to a Detroit location and then to an AAA lot in Belleville, MI.

On 3/01/2009, a man driving a truck with AAA insurance ran a stop sign and wrecked into my truck. He was so drunk he couldn't stand up. So, the police took him to jail and the tow truck took my truck because it wasn't drivable. On 3/02/2009, I went to R & W tow and paid them for the tow. They also put on the spare tire which cost me $165.00. AAA then came and looked at it. They said "that was totaled." So Miranda called me and told me that my truck (that I had given $11,875 in 2007) was only worth $5,500 because of the gas prices. I told her that I had about $16,000 in this truck and why should I be at a lose because of this wreck, in which I didn't do anything wrong?

Car broke down in Englewood Cliffs and was towed to White Plains. Front bumper was torn from car during the tow. AAA first accused me of doing the damage myself then lied and said car was inspected by me and tow truck driver which it was not. Car was towed to an AAA garage, who found the damage and quoted a repair. Then AAA asked me to settle for $150 for a $900 repair job.

My car was scratched in the parking lot of a shopping center while I was in the store and did not see it when it happened. After I filed the claim with AAA, my claim was assigned to a claim representative who asked me if I had filed a police report. I told him that I did not because this was a scratch not hit. Then I was told that I should have reported because it's a hit and run. From my experience, the police only arrive if someone involved is injured or if it's an auto theft case. Then I was asked why I would not be interested in finding out who did this to my car.

After purchasing an AAA extended warranty (expensive--for a Jaguar with all-wheel drive) I was promised peace of mind because "we pay all parts and labor . . . with no out of pocket expenses to you after a $100 deductible" (quotes are from the AAA phone line that I've been listening to while I wait), I expected the usual AAA quality service.

They refuse to return our calls, communicate with us by letter or acknowledge that they are denying a claim for a bogus reason. They did not even sign the rejection letter, and there is no facility for appeal anywhere.We incurred 589.00 in expenses waiting for our car to be fixed. We specifically bought the AAA in case we would have some sort of problem with the car on this cross country journey and when it happened they did not do what they promised, causing economic problems for us.