Whirlpool Refrigerators Reviews

Fridge purchased new only 3 months ago already totally dead. Whirlpool says the best they can do is have someone look at it in a week. No telling how long it will take to repair. This is what American product and service has become. What a joke.

Purchased a Whirlpool refrigerator from Lowes. It was delivered with a dent in the door. Instead of replacing the refrigerator, Lowes only replaced the door (retail stores are only liable for the first 48 hours of the sale so the longer they can put you off they will to make it the mfg fault.) We tried following the rules and now we have a non-working ice maker on our 1800.00 refrigerator. Now after 3 door replacements, the icemaker still does not work. Whirlpools sent the repairman twice to fix and replace the door. The new doors do not seal properly (and won't). The repairman advised - Whirlpool will not replace the refrigerator if there is something wrong, they will continue to try to have it repaired.

Bought a brand new Whirlpool refrigerator. This fridgeis not even 2 year old yet and the above top light inside the refrigerator part went very dim, needs to be changed. My husband couldn't figure out how to get cover off to see what kind of led bulb we needed to replace, so we called whirlpool and they advised us we couldn't change or get replacement bulbs. They said we would have to call and pay for someone to come out and change the bulb. So my husband said, just tell me how to get the cover off and I will buy the bulb myself. They said, "No you can't buy the bulbs yourself. You can only call a serviceman out, they are the only ones who can get them!" What a rip off!!

Well folks never I repeat never get a warranty for your appliances through Whirlpool Services plans. AIG is their agent. Their representatives could not care if your appliances have been broken for weeks or months. Our fridge has been worked on by Appliance Care of TX. San Antonio and their repair techs have been less than ... going to be nice here. Whirlpool/AIG would rather pay a service company 5 times the cost of an appliances rather call it quits and issue the consumer a check. As I stated at the start do not use this company if you have a choice. I will never purchase another warranty using AIG as the servicing agent.

I bought a Whirlpool refrigerator in 2019 and it failed in 2023. The repair costs were too high so I bought a new refrigerator. Whirlpool rejected three of my negative reviews for not meeting their website standards. They must only want positive reviews.

I purchased a new home in November 2022 with new Whirlpool refrigerator. Freezer stopped working in April 2023 and Whirlpool will not replace it. So far have sent two different maintenance companies to repair and after each company order different parts the freezer still doesn’t work & it’s October. At this time, Whirlpool will not return my phone calls nor fix or replace my freezer. I had to go buy deep freezer. I’m currently in contact with an attorney to assist me in getting me a new freezer in which I’m entitled to and mind you this is all under warranty. I would not recommend this company.

Purchased top of the line model WRF954CIHZ French Door refrigerator. In three years time have had numerous quality issues, cracked bins and repeated door gasket failures due to poor design. Most recent door gasket replacement lasted 8 months. Part is under warranty but labor and trip call is not. Reached out to customer assistance and they only offered discount on purchase of a new one. Very poor customer service. Buyer beware.

I bought a Whirlpool refrigerator on 04/17/2019 and after two years it was giving me problems. The refrigerator is not cooling down when the freezer is frozen. I have to defrost the freezer for two hours so that the refrigerator will work. Very poor quality.

I've had Whirlpool products for years and never had a problem until....This one. The refrigerator section is set at 30 however it intermittently freezes the foods inside. Almond milk, broth, carrots, veggies. I don't see any vents to see if they are blocked. I move food around and after a one week it defrosts, leaving a mushy mess of vegetables/fruits. It's out of warranty so I called my home warranty company and they said they see this a lot. Nothing they can do. They did reset it and it took a week to go back to normal.

The design of this fridge is a 0/10 AND all the baskets that hold the condiments off to the side of this ridiculous fridge are constantly cracking and falling apart. They cost quite a bit to replace and after about 6 months they suddenly crack and fall apart again. I'm spending unnecessary money on this piece of crap constantly. It's a mega rip off and Whirlpool should be ASHAMED of themselves selling people this garbage. It's completely unethical. I will never purchase another Whirlpool anything as long as I live. EVER AGAIN!!!!

February of this year we purchased a new Whirlpool refrigerator. After just a few days we noticed a whine and whistle in our refrigerator. Whirlpool sent a technician out just to find out that this noise is normal with their new refrigerators. This noise is all we here whenever it runs.

Our freezer is barely one year old and already stopped working twice! making us losing hundreds of dollars. The one year warranty is garbage, they won’t come to see the unit until 4 days later which by that time everything was melted. This is the worst freezer. I won’t recommend to anyone. It is a wasting of money.

My Whirlpool Refrigerator was 8 years old. The frig temperature was at 48 degrees, and the freezer was at 30 degrees. We used the manual to troubleshoot the issue. It states that the condenser requires cleaning every 2-3 months if the environment is greasy, dusty or has pet traffic (otherwise, it NEVER needs cleaning). Our kitchen environment is clean, and we have no pets. The condenser is at floor level, and after 8 years, it was packed with dirt and dust. Customer service stands by this negligent statement in the manual. There's plenty of online information provided by expert repair people stating that the condenser needs cleaning every 6 months, regardless of the environment. In my view, Whirlpool should have offered to do the right thing and offer free service to rectify the issue. I'd give them ZERO stars if I could!

I have a 28" wide stainless-steel refrigerator I purchased in 5-2021. We noticed freezer was not keeping cold after pulling out some hamburger this past June 2023. Warranty was still good. Had a technician come by for $156. He said the sealing system wasn't keeping it cold and freon had leaked out. Another technician came by and tried putting in more freon which didn't work a day later. On top of that, the refrigerator itself quit working.

We bought a Whirlpool refrigerator in 2015 and it's been nothing but a defective product. Icemaker leaks water into the compartment due to a trough in the the return tube. Poorest design I've ever seen absolutely! Poorest quality product on the market. Would not recommend ever.

Model # WRS315SDHMO80. This refrigerator came with our Palm Harbor Home. It is the cheapest and the most poorly designed refrigerator that you could possibly find. The stainless steel stains anytime the doors are touched, the water dispenser drips down the front, the freezer section is so poorly designed that even a box a waffles can't fit in the miniscule area. On the front bottom edges of the refrigerator there are white water supply lines that are exposed. Cheap looking! Do not buy!!!

I had very good experience with old Whirlpool appliances. Because of that I bought a set consisting of a new stove, refrigerator and the dishwasher in December 2021. Since then, the bottom freezer has not been closing properly. A technician came once and fixed the problem, but it has repeatedly arisen. Now the freezer is filled with ice. I have no space to place the food. The entire freezer compartment is filled with ice. Don't waste your hard earned money on whirlpool refrigerators.

Bought a Whirlpool refrigerator in 2016 and it has been nothing but problems. Won't keep freezer compartment at safe temperatures and now it seems to not be working at all. Repairmen have come and can't fix it. Meanwhile I have a Sears 20 year old fridge that works like it should. Don't buy this JUNK!!!

We bought a Whirpool refrigerator in January 2023. It was bad right out of the box. Whirpool would not replace. Only send a tech. Took two visits and two months before they finally figured out the problem. Then the part was on back order! The freezer still doesn't work right. Wish I had seen all the bad reviews before buying. Done with Whirlpool. Too bad. They used to be a good company.

I've had good luck with many Whirlpool appliances in the past, but lately my luck has run out. Purchased this side-by-side fridge with the freezer at the bottom in 2019. Before it was 2020, the front cover on the slide-out shelf at the bottom of the fridge started coming off every time you pulled the shelf out. Had to learn how to pull that shelf out, carefully!. Then the center rail for the crisper bins broke (all plastic of course). Replaced that. Six months later, broke again. Replaced, broke again. Can't handle more than 2-3 pounds of fruit or veggies in each bin. Now the plastic frame for the crisper top is broken. Replacement is $100. Besides the shelving, the ice maker only lasted 2 years and the freezer door often does not close properly and the freezer frosts up.

New refrigerator. Ice maker does not work. The part is in backorder. I need to wait 33 days, to see if the part arrives. Whirlpool did not help. I went to Costco, they told me to buy a new refrigerator, and returned this one. I bought a new one, now Costco does not allowed to return. I was on hold for days 2.5 hours every time. Whirlpool told me that they do not have parts. The same told me the appliance store that came to see the problem. All the refrigerators have the same problem, the ice maker does not work.

We purchased a brand new Whirlpool refrigerator in February for a beach home. It was delivered by Dr. Johnny's Appliance, a local distributor, when we were not home. When we came down a few weeks later and saw it for the first time, the freezer was not keeping food frozen and the fridge was not as cold as it should be. The local retailer came out and replaced the board. Still not working. Then Whirlpool said a repair would have to be attempted three times before they would even consider replacing it. It has a sealed component that doesn't work, a broken condenser, the interior frame and freezer door are damaged.

This refrigerator is all fridge model number wsr57r18dm02. I purchased in 2021. We have had it worked on 5 times in this brief period some in which were in warranty. The fridge keeps freezing up in the coils. I have lost all my food again today. I just got off the phone with Whirlpool and was told sorry it’s out of 1 year warranty after an hour hold time. I explained to the lady that it is the same issue I have been having from the start and she said sorry nothing I can do about it. Stay far away from whirlpool appliances. I will have to buy a new fridge but trust me it will not be a whirlpool. I am also launching a BBB complaint next.

Do not buy @KitchenAidUSA @WhirlpoolCorp products. Just spent $1000+ on a refrigerator repair that was just outside their "generous" 1-year warranty. I called in and they refused to offer any reimbursement. Stay away.

Have had Whirlpool, and Kenmore (Whirlpool) for 30 years. This refrigerator was purchased online from Lowes as it looked very similar to our old one and the old one was dead on a Sunday night. Delivery was fast and efficient but the product is JUNK! Ice and water through the door are too far out so every time you fill with water it sprays down the front of fridge. Ice gets caught in chute so as it melts it falls out onto the floor and leaves little puddles. All drawers are plastic on plastic with no rollers so they are difficult to slide and always get crooked and feel like they are going to break. Ice maker is already noisy and sounds like it is on its last legs (owned for 6 months now). Runs constantly but apparently all new ones run a lot and it's an energy saving feature. I will say it has a nice paint job. Other than that, I can't even believe anyone with any kind of professional degree was remotely involved in the design.

I purchased a Whirlpool in June 2022. It worked for 6 weeks. I contacted Whirlpool for repair and 2 weeks later after many hours on phones the repairman arrived. 3 months later the part arrived and was installed. As it is located at the cabin it was not used all winter and unplugged. When I went to open the cabin for the summer I discovered that it was not working again. After another 8 hours on 2 different days on the phones and emails I arranged another service call. More parts were needed. When I didn't hear back from the serviceman after 3 weeks, they finally returned a call and said they could not perform the repair. Whirlpool says I have to find my own repairman and they may reimburse me for the parts and labour but not mileage. Do not buy a Whirlpool refrigerator.

I have never written a bad review for any company. It is not who I am. That said, my experience with Whirlpool has been so horrific, that I feel compelled to share. My fridge is less than a year old and the compressor has gone out. It has been 19 days and I have still not been able to get Whirlpool to honor their product. They keep pushing me further and further out. I do believe eventually they will replace or repair, however, they have buried me in customer support.

We purchased a Whirlpool refrigerator in the past year. When it stopped working, we called Whirlpool right away. The Customer Service Department needed to send a technician, which the process took 3 days - only to find out after 3 days that there were no service technicians in our area. Their stated policy is that they require more time to find a technician. It's now been 2.5 weeks without a refrigerator - and after 6 calls to Whirlpool - we are still "in Whirlpool's review process" without a refrigerator. We have asked twice to have our situation escalated and were told that this isn't there process. We have been frustrated and disappointed by such a poor customer service program from such a large business.

Whirpool refrigerator (I wish I would have looked up the reviews before purchasing a brand new $2700.00 dollar Whirpool refrigerator from Lowe's.). And the nightmare begins the day of installation - long story short they left the refrigerator off balance - ice maker stops working a few weeks into the purchase I made 12/19/2022 - today is June 9, 2023 2nd service call - and one call to lowes. A couple hundred in spoiled milk and groceries buying ice in the corner store for weeks another few hundred $3.49 a bad 2 bags every other day. Whirpool is not reimbursing me for the expenses obviously...BEWARE WHIRLPOOL REFRIGERATOR I BOUGHT IS A LEMON AND NO ACCOUNTABILITY!! WHIRLPOOL IS NOT WHAT IT USE TO BE.

I will NEVER buy another Whirlpool. I have been waiting 3 weeks for a part to come in for mine fridge, needless to say, I lost 300.00 worth of pool. The tech that came out was from Fields Appliance. They told me to get in touch with Whirlpool. At this point, I just need a new fridge. Hopefully this review will keep another person from buying from you.

We bought the wrs325sdhb08 model. I have always had Whirpool refrigerators in the past, and they've been great. We like having an ice maker on the door. IT IS USELESS! A Waste of space! It can only make about 4 -16 Oz. Glasses of ice a day. Had a tech come out to replace the ice maker. He said it's no use. That's how they are now. So I've had to order a countertop icemaker for $250.00. Won't make this mistake again.

We purchased a (WRS571CIHZ01) side-by-side refrigerator from Lowe's and in only three years we're back to ice trays. It was repaired under warranty twice and out of warranty once. No longer makes ice.

I bought a Whirlpool side by side refrigerator from Lowes (Model: WRS315SDHZ) less than two years ago. Within the first year the ice maker went out during the summer and the part that needed to be replaced was 30 days out from being able to receive it. The warranty department replaced that ice maker part and it worked for about a week or so. Then again the same thing happened and the ice maker went out again. The same person came out to fix the part and it has been working for the last few month. Now AGAIN the part has broke and there is no ice. They said the part would be free of charge but now that I am no longer under warranty that I would have to pay for the service and the labor. I would not recommend this refrigerator. They have not been helpful on the customer service end beside wanting to sell me an extended warranty or help with buying a new refrigerator. What a disappointment.

I purchased the Whirlpool in cabinet refrigerator freezer because it was small and had no handles sticking out. I have had nothing but trouble with this. I have spoke to Whirlpool and I have also spoke to the company VA service who comes out and does the service on it. The last fix they want to put epoxy glue inside my fridge raider with tape over top of that where the Styrofoam has sunken in because of the heat in the freezer when it defrost and I can get no resolution on this problem. I wish I had done my research first. I would’ve never bought this refrigerator freezer from Whirlpool. Thank God, I bought the extended warranty cause I’m definitely gonna have to use that.

I could give zero stars, I would. I have been a Whirlpool customer forever, but NEVER AGAIN. I hope people really read and trust these reviews. This is my story. We bought a new house (new construction Feb/2022) so all appliances came with the house. The refrigerator stopped cooling after two months. Lots of spoiled food (over $200.00 worth) and no telling how long it wasn’t working before we realized. Since it was under manufacturer warranty, we had to deal with builder vendor who was useless. After so many calls to him and lots of frustration and anger. I finally got a tech to come out and all he did was quickly diagnose and a week later finally put two new parts in (harness &thermostat). It worked for a while, and then recently same problem (now under extended warranty because we didn’t trust the fix).

I bought a refrigerator 11 months ago (Model WRS321SDHZ08) and it has failed twice. Two times we lost all of our food, including frozen and everything from the refrigerator side. This has cost us nearly $1000 to replace the lost food. Whirlpool doesn't offer any coverage for lost food, they allow the customer to deal with that burden. I agreed with a Whirlpool representative to accept an extended warranty as compensation for the lost food. The refrigerator ended up having an internal leak that couldn't be repaired. They replaced the refrigerator at no cost (it took 2 weeks of living out of coolers, with children in the home). The cost of the ice was again, left for me to burden.

I purchased a Whirlpool and it was the biggest mistake I made when buying appliances. I spent $3200 on my fridge that I had for 6 years and purchased 2 extended warranties (each one cost me $500). In the end I was reimbursed 45% of what I initially paid. The fridge was deemed a lemon and they decided to give me 1/2 of my money back instead of replacing the fridge. I was told by Whirlpool customer service multiple times that if my fridge was deemed a lemon they would replace my fridge. Whirlpool owns Kitchen Aid, Amana and Jenn Air. I would steer clear of any products they offer unless you want to spend all your time with repair companies. My fridge was repairs 20 times in 5 years. Seriously? The quality is HORRIBLE and Whirlpool is laughing all the way to the bank. Don't waste your money on extended warranties if your goal (if the fridge is a lemon) is to get a new fridge. That WON'T happen.

I purchased from Lowes on 08/21/22 a Whirlpool Refrigerator model WRS571CIHZ. In January 2023 my food was freezing in the refrigerator, Whirlpool sent Flamingo Appliance Service, the first time here they said that nothing was wrong and they felt that the vents were blocked. I made sure that nothing was blocking the vent in the refrigerator and my food was still freezing in the refrigerator. I phoned Flamingo Appliance Service and they told me that they would be ordering 2 parts to replace on my refrigerator, when I phoned to see when they would be replacing the parts I was told that the parts were on back order and they had no idea when the parts would arrive.

I bought the sleek Whirlpool for a remodel job. It was installed in September - October 2021. It started when my tenant was unable to keep his ice frozen. We finally had a service tech come out for $125 to advise me that the compressor is the issue. He said that about 3% of the Whirlpool Fridges experience this kind of slow death. The freezer became the fridge and I reached out to Whirlpool, sent pictures of the MFGR stamp, etc. They took my information and today I received a wonderful email from them. They said in the email how disappointed they were that I was NOT a satisfied customer. I asked why they would not want to at least send a service rep out to see why this unit did not last. They said No and they cannot service it as it was past their 12 month warranty. I basically rented the fridge for 15 months for around $49.50 per month. I cannot replace the compressor and make it worth the cost.

In 2021 we purchased a Whirlpool SxS Fridge mod #WRS312SNHM06 from Lowe's in Victoria B.C. We purchased extended warranty as well for peace of mind but we soon learned that has done nothing to help us deal with the awful noise maker we now have in our kitchen. We noticed a loud oscillating buzz coming from the fridge the first day it was delivered. So we called Lowes but they said we need to call the warranty people which took 3 weeks to have someone come and have a look.

Don’t buy a Whirlpool mini fridge. Preschool teacher of children with disabilities bought one for her classroom. It lasted 6 months. Warranty was for one year. Followed instructions to present warranty claim. Ticket was created, but after 6 months never heard back. Contacted Whirlpool warranty, they acknowledged claim. Said would send personal response, “usually in 24 hours,” but it’s been 4 days and no response. Whirlpool doesn’t stand behind their products. Don’t buy.

I purchased a Whirlpool refrigerator in 2012. A few years later the ice maker quit working. I call one of those tech companies (with people who are EXPERENCED in Whirlpool) and everything they said to do didn't work. I called in a technician who worked on Whirlpool and he said he didn't work on those models, but everyone knows the problem is wiring. I called another tech who said if the ice maker isn't working, WHIRLPOOL KNOWS IT HAS A PROBLEM WITH THE WIRING. I call Whirlpool, no, no recalls. I can buy a new door for more than half what my refrigerator cost or a tech can come and fix it. He fixed the wiring problem, it's a known problem with these models. Now, a couple of years later and guess what, it's broken again. Still no recall. They will give me 40% off a new refrigerator. NEVER BUY THEIR PRODUCTS AGAIN!

Purchased in 2017. First, all LED interior lights failed. Wanted $400+ to replace. Purchased replacements online for $240, and installed myself. Water filter failed. Filter would not remain in place; kept popping out. Only repair was to replace entire water filtration system; another proposed $400 fix. I stopped using water filters! March 2023 - 2nd failure of LED interior lights. Give me a refrigerator with plain old light bulbs, please!!!

I purchased a new refrigerator in June of last year and it quit on January 14 of this year. I have been waiting on the repair for 5 weeks now. The repairman (Cone's Appliance Repair) came out and said what he thought needed replacing. The parts came and he put them on. It still didn't work. I called him back and he said it might be the compressor, without coming back to check. I have been emailing and making phone calls and all I want is a new refrigerator like the one I purchased. Why can't They just replace it?

I purchased a side by side Whirlpool refrigerator in April 2022. In November of 2022 it began to act up and no longer stay cool, my food was going bad. We called a repairperson and they came out after Thanksgiving. He said it was the control unit and ordered a new one. He did replace it and here we are in January of 2023 and it is not working again, doing the exact same thing as before. Upon reading all of the reviews, clearly Whirlpool does not care that the refrigerators are not working because everyone seems to be having troubles with the side by sides that were purchased in 2022. I am disappointed I had to buy a smaller refrigerator for my garage so that my stuff did not go bad. We are going to report it again on Monday and see what will happen. My gut tells me that they are not going to do a thing about it. I may end up having to buy a new one and it won't be whirlpool, I paid $1400 for this refrigerator and that makes me angry.

My refrigerator was purchased in April 2022 and my unit was made in March 2022. My unit stopped working 1/8/23 and I still have no working refrigerators. I emailed Whirlpool and no one has responded to my emails. I have been treated badly by Whirlpool in trying to get my 9 month old refrigerator repaired. On January 8, 2023, the refrigerator started making a clicking noise. The next morning I woke up to all of my food warm and bad.

I ordered WRS315SDHZ08 from Whirlpool thru Lowe's and within 2 months it started developing cracks on the inside walls. Couldn't get hold of whirlpool customer service on phone [multiple tries more than 30+ minute wait]. Did an online service request and the vendor said it can't be repaired and ask whirlpool to replace. But there is no way to get hold of whirlpool customer care. Poor product and poor customer service.

I bought my Whirlpool fridge/freezer combination from Lowe’s in the Summer of 2022. After less than 6 months, the unit stopped cooling. We called for warranty service and had to wait for over a week before anyone could come out. To be clear, my unit went out just before Thanksgiving and my family of 5 lived out of a cooler with ice until we could get a rental unit from a local appliance rental store. Thanksgiving came and went…CHRISTmas has come and gone…we are now into the New Year and my fridge is STILL broken.

Paid over 3K for new Fridge in February 2022. Compressor went out in August 2022. Local reputable Hardware store purchased from replaced with an identical new one. Compressor in that one went out Christmas Eve 2022. Hardware store delivering a loaner today and shipping mine off for repairs. I've had to throw away so much food at this point, I would much prefer to try a different brand.

August 2022, I purchased a Whirlpool side by side refrigerator. I replaced a 20 year old working fridge at that time. The inside of the fridge was always wet and sweating. All my vegetables grew mold rapidly. The door handle had to be tightened every 3-4 days. Shortly after 3 months the entire unit failed. The freezer defrosted and refrigerator was 75 degrees. Everything in the unit had to be thrown out. Hundreds of dollars of meats, fish, condiments, dairy and frozen foods. Since that phone call, Thanksgiving, Christmas and New years, I have had no refrigerator in my condo. I did not even have cold water.

Refrigerator never worked, I called for warranty repair, independent repair person came out and said it's a refrigerant and or compressor issue. I put in another service request only to find out no one in 100 miles of me repairs R600 closed system refer. I bought it locally in Sept 2022. Whirlpool deleted all record of my calls and service techs documents. Cust. Service told me I never called them. I had to have technician call them and say yes I did come out and found a leak and I'm not certified to do r600 refrigerant. Then I received an email after asking to speak to supervisor that says I have to get it fixed myself and then I'll be reimbursed for up to 300.

Purchased my Whirlpool Refrigerator in February 2022. Stopped cooling/freezing in October 2022, when it was 8 months old. Have been waiting for repair (defective thermostat but my story sounds similar to compressor issues) for over 2 months. Customer service has been abysmal. As someone else on this site said ‘Once they have your money, Whirlpool could not care less about you.’ Class action lawsuit here??

After calling six times to Whirlpool customer service (on hold >30 minutes each call) they still have not been able to replace the doors under warranty. (They confirmed from my delivery receipt I am still under warranty) During one of the calls they connected me to "Whirlpool Parts" which ended up being a third party and said they had no record of the warranty info and I would need to pay for the doors. The email "support" is just artificial intelligence saying "They know what it's like to be a customer" and just keep sending me back to the phone numbers and a random link on how to make repairs to the fridge.

Don’t waste your money on the French door refrigerator. JUNK!!! Loved this refrigerator at first. I have spent more money than it’s worth. Started making a loud noise, called the repairman. He came out to fix it. I have to replace the whole board. Started working great. Now 3 months have gone by and it’s doing the same thing.

Whirlpool all fridge stopped cooling at around 1yr, called repair guy as it was passed on year warranty and Whirlpool wouldn't give us the time of day. They can give two ** about you once they have your money. Anyway it can't be repaired as it had a coolant leak and the compressor went. Called whirlpool to look into their lemon policy. They do not care, will not help us. Deplorable robbers.

Purchased a new $3500 refrigerator with French doors. Broke within 3 months. I finally got a repair man to come to my house, after three weeks, through the Whirlpool warranty. Compressor went out which repair man said is super common. It's now been over 5 weeks. I have been waiting on a compressor to show up at my house and it hasn't even shipped. Have called multiple times and after waiting on hold for hours they told me they would update me in another 21 days. Unacceptable to take my money and then not stand by your product by either repairing it or replacing it in a timely manner. No repair in sight, DO NOT WASTE YOUR MONEY ON WHIRLPOOL PRODUCTS.

I actually researched Whirlpool's wide by side refrigerators for about 2 years. No bad reviews found. Ours was delivered on 9/2020. Today our icemaker has just broken for the 5th time. Frustrating, to say the least. We did get an extended warranty. The warranty service company has been wonderful. How does an icemaker just break apart on itself not once but 5 times? We really did love this product, but this is unacceptable. Why hasn't Whirlpool fixed this issue. According to 3 different repair services this is actually common, yet we didn't find any bad reviews on it.

Refrigerator is less than a year old and has stopped cooling. We have had techs come out four times now with a different diagnosis. Bottom line, coils keep freezing over and we have lost a lot of groceries go in the trash. Stay far away from these refrigerators, Whirlpool customer service is also garbage.

Model WF535SMBM00- side by side doors with bottom freezer. I've always wanted to review this fridge. I was horrified to see it at my sister's recently after her new remodel. I was surprised as well because I bought mine in 2013 and her new fridge seemed to be the same. If you load up the top pull out bin in the freezer, don't be lazy & try to push the door closed before pushing in the top rack! That top rack can easily hold the door from closing. We finally attached an alarm to the bottom door due to at least 10X with the freezer unthawing. Also, the design for the 2 fridge doors can crash together if closed a certain way. The doors do not automatically close, you have to push it, if you swing it closed, it doesn't fully close. Not for lazy people, Not a good design.

Representatives are not trained properly, the company does not document their calls and activities on the claim files to be able to provide updates, don’t respond to emails, there aren’t enough representatives to assist which causes long hold times, and nothing is ever resolved in one attempt. My issue goes back to September 15, 2022 where I asked George’s Appliances (**) to come look at my fridge which was warm. The fridge receipt is attached to this complaint and is less than two years old.

The ice maker does not put a lot ice. It sucks! The refrigerator does not cool below 60 degrees. This was a very expensive refrigerator. Repairman has been out many times. This was the most expensive refrigerator at Best Buy. Don't buy a Whirlpool!

Purchased a Whirlpool refrigerator a little less than a year ago. Repairman has been out 4 times, and after leaving home for weekend, I will have to call again. Freezer and refrigerator stop cooling and freezing. I have list total about 300 worth of perishables. Very inconvenienced, frustrated, and unsatisfied with response from Whirlpool. Talking to a rep each time and having it serviced this much in such a short amount of time is ridiculous. I am over Whirlpool and this lemon fridge! I will be going to the media as my best step.

I bought a brand new Refrigerator on May/ 14/2022 delivered on May 17th, 2022. The freezer was not doing right, it was freezed and thawed my food out and refried. Due the COVID I had to wait until everyone in my family was cleared so finally called Whirlpool and finally got a service appointment on August 4th, 2022. Waited from August 4th until September 7th when the service company came out, replaced the parts. The freezer will not freeze. They came out 10 days later, told me they need the check the pressure. I need to set appointment for that. This has been going on for 6 months and my freezer still not fixed.

We ordered all new Whirlpool appliances in March of 2021. We received them all except the refrigerator. We did not receive that until November of 2021. On September of 2022, less than one year later it just shut off. I had a house full of overnight guests from out of town. It was quite chaotic. We had to go purchase a cheap fridge for the garage. The warranty repairman came out a week later. He ordered a capacitor, and one other part. He said he sees a lot of issues with the capacitors. I was told to call his company if I didn't hear anything in a week.

We spent $2800 on a refrigerator freezer, but the extended warranty including the food replacement. They won’t honor any of it. I have now been without a refrigerator for over four weeks and they're telling me it will be another two before parts come in to fix it. They will not even discuss replacing the food. This is the second time this refrigerator has been out in less than six months. I have been on the phone with them five separate times, on hold for more than two hours as an average, and nobody will let me even talk to a manager. We purchased the refrigerator through Lowe’s. We are going back there and hopefully they will do something about this.

I'm going to need to get my refrigerator serviced again. This will be the 3rd time and it's only 4 months old. The vents keep freezing up so it doesn't allow cold air to the fridge. The service guy takes a steamer to it to thaw it. He told me I could take a hair dryer to it which I find is ridiculous.

I am retired, fixed income, and purchased a Whirlpool refrigerator/freezer top French doors and bottom freezer. I purchased 3 year warranty and the moment it expired, my refrigerator started leaking all over the place water running back on floor toward back wall. Couldn’t move it. Too heavy. Ice maker also quit working. Call store where I purchased it and they said just sell them don’t have anything to do with product. Call whirlpool received no help, said warranty was up. Paid about 2300 for this worthless piece. Called serviceman and had to wait couple of days, he defrosted it and said it should be okay. Didn’t turn ice maker on until next morning and immediately started leaking.

Updated on 10/21/2024: They found all the parts and had it fixed within 2 months.

These refrigerators and freezers quit so after building our kitchen around them and having years of headaches from freon leaks we were unaware of (the health issues), we wanted others to be aware. Then they offer a service plan now after the fact and it's 420.00 a year. So, if you want your appliance to leak, this is a health hazard and should be addressed by the government. I am not alright with freon in our home? Why would the consumer again have to provide almost 500.00 a year to replace. They also lost the original warranty. Outrageous because the sears outlet closed? What criminals? Why are people doing business like this allowed to carry on.

Less than 3 years old my new lightly used Whirlpool refrigerator stopped freezing and refrigerating. My appliance repair person advised me that it would not be economical to repair it. I know that they don’t make ‘em like they used to but for $900+ I had expected at least 6-8 years longevity. What a joke! Plus the negative environmental impact of having to trash a large appliance every 2.5 years.

I am not one to throw mud at people or places, but I will say that I am so frustrated with Whirlpool right now!! We bought a fridge at Lowe's in June. Less than 2 weeks later we realized, after losing an entire fridge full of food, the refrigerator was not cooling as it should've. We called Whirlpool for repairs, they sent a tech from an authorized repair place. He would have to come by later with a new evaporator fan and asked that I have the freezer (which was working correctly) emptied. Ok, I emptied the freezer, but left the appliance running.

I bought all 4 Whirlpool appliances in February and they all are not up to the standard. The dishwasher filter keeps coming off, the microwave door does not open fully and the worst is refrigerator. The righthand side French door started making cracking noise as if the door is going to drop off. A repairer came (not under specified time - I had to involve Supervisor). He was very rough in handling and was not able to fix. I called again and they said another repairer will come to look at it. They gave me a slot between 8 - 4. Hopefully an experienced repairer will come before 4 pm today. What does Whirlpool think? I don't have anything else to do? Usually the repairers give 3 Hr. window.

I bought a Whirlpool refrigerator. Just 2 month back it stopped working. And they are taking a months to replace the parts that was damage. If you cannot provide the the service then do not sell the product. Worst company, worst refrigerator. I suggest not to buy any of the whirlpool products. Save your money and time.

New refrigerator model #wrt511szdm. freezer not cold 14 degrees. Should be zero for proper food storage. Freezer LED light not working. Food falls out large gap in freezer door. After 5 calls and 2 months repairman came out. Said there is no freezer temp control and no warranty on light (6 months old). He turned the refrigerator colder and left. This froze all our fresh veggies. Yesterday I went to open the refrigerator door and the handle broke off. Whirlpool is junk. Not the company it used to be. Serial# vsa3756432.

Bought a Whirlpool side by side that started tripping the GFI 40 days after purchase. Trips it multiple times each day to the point where we can't keep it cold. Whirlpool will not allow a return of the product. They require it to be repaired but can't get service for over a week. New appliances shouldn't require repairs after a month of use. Customer service and policies are awful.

We needed a new fridge, but it had to be black to match all our kitchen appliances. We went to Lowe's and they had no black units. It said we could pick it on line and they would deliver it to us. Online this fridge looked fine but when we loaded it, we found that it didn't have the space we were led to believe. The water dispenser is the worst that I have ever seen, it drips water down the front of the fridge. The ice maker delivery is very inconsistent and sometimes locks open. A big mistake.

Purchased a full suite of house appliances Whirlpool/Amana, the refrigerator although functioning has plastic shelving trim cracking, freezer liner cracks, right door gasket fail, damper motor fail- from a 2017 purchase. Whirlpool's solution- purchase a one year extended warranty for $625. Whirlpool....you fail.

I purchased a Whirlpool Refrigerator, Model # WRT311FZDW01, Serial # VSA2171657, 2 months ago. It was new. It quit working after 2 months. I do not recommend this refrigerator to anyone, I consider it JUNK. And because I live in a very rural area, I can't get anybody to come out and fix it. I want Whirlpool to replace it, free of charge.

After purchasing a KitchenAid refrigerator our compressor seized up. The part is out of stock indefinitely. We were told this is a common occurrence on newer kitchenaid refrigerators. We're still waiting for the part. Our refrigerator has been out of commission for 18 days so far, with no end in sight. Whirlpool customer service is useless. I will never buy a Whirlpool made appliance again. They don't stand behind their products!

A design flaw in the side by side refrigerator caused the ice maker to break after only 2 years. The only fix is to replace the freezer door at a cost close to the original purchase price. Whirlpool refused to help with any of this. Our last refrigerator functioned fine for over 15 years, clearly this one is a very inferior product.

I purchased a Whirlpool side-by-side refrigerator in Feb. 2022 to replace a dead Samsung. One of the reasons I purchased Whirlpool was the purported quality. When the fridge died in July, barely 6 months after purchase, I contacted Whirlpool service for repair under the 12-month factory warranty. I was told repeatedly that it would take them 7 days or so to find a repair facility in my area (North Mississippi).

Purchased refrigerator on 11-26-21. It broke on 6-8 parts were on backorder till 7-18. As of 7-26 still no parts. They say call back on 8-3. So I have been without refrigerator for almost 7 weeks and still waiting.

We purchased a Whirlpool refrigerator in May of 2021. Almost immediately, the plastic sleeves that cover the drawer handles starting cracking and breaking off. Pieces of it are scattered in the refrigerator. As it was still under warranty, these sleeves were replaced twice, and now the third time, we are out of warranty. The plastic is so brittle that it has to be a manufacturing defect.

I have never had Customer Service this bad! Bought the refrigerator directly from Whirlpool in February and it has not worked since Memorial Weekend. Yes that is a 5 month old refrigerator that has only worked for 3 months!!!! I started by contacting them and after 90 minutes on the phone it hung up. I booked the only repair company online in my area. It took a week for anyone to come out. Every time I have called, it took forever to get an answer and I am informed I just need to give them some time. The first month, ok. Now I am just mad!

Bought refrigerator from Lowe's 5 months ago. 2 months stopped working. Tech came out. Said it was compressor and about month before they can fix. It been 2 months. Still not working. Don’t know when they will get part. Whirlpool told me to buy a ice chest. Keep plenty of ice in it to keep my food cold. Good old made in America. What a piece of crap company and had to wait 90 minutes on phone to talk to someone. Buyer beware. Looks like I am out 1800.

I called today for the 9th repair on my fridge, which is 2 years old & was ignorantly told to put my food in “another Refrigerator” to keep it all from rotting for the 2nd time, while I wait yet another week for a repairman. If I had “another” refrigerator, it certainly would NOT be a Whirlpool!!! My fridge, washer & dryer are all Whirlpool & between all, I’ve had repairmen here between 12-20 times. UNACCEPTABLE! I will never buy another Whirlpool appliance again!! When I pay over $2000.00 for an appliance, I expect it to work at all times & should NOT have to rely on “another” refrigerator 9 times!!! I woke up today to warm shelves & water in both ice buckets. Whirlpool model # WRF767SDHZ01 French door bottom mount. STEER CLEAR, I’ve been getting it repaired since weeks after purchase!!!

We bought our new whirlpool refrigerator from Lowe's 40 days ago for $1700, Model is WRS315SDHZ. And since last Friday, the fridge stop working. Today the whirlpool certified technician came and had it checked. His conclusion was the compressor is not working anymore and needs to be replaced., and he placed an order for a new compressor, right away, which would be available in 30 days.

Purchased in 2018, my Kitchen Aid side by side refrigerator has always worked fine. When my icemaker stopped, I called a qualified repair service who ordered a new icemaker at the cost of $400+. The new one did not fix the problem. A second one was ordered; still no result. Today, we called Kitchen Aid/Whirlpool when my repair peron finally figured out that it was a broken wire at the bottom of the freezer door, unrepairable, since it cannot be reached with tools. Door would have to be replaced at the cost of $1000+. I called Whirlpool, waited on hold for 20 minutes, explained the situation, but they would do nothing to help. Spoke with a manage to no avail. This is a quality product, expensive, which failed after so short a time. I am very disappointed with Whirlpool, and frankly, quite surprised that they would do nothing to help.

I bought a Whirlpool refrigerator #WRS315SNHM in February of 2022. This product stopped working 6/2022. I lost over $300 of food items. To make a very long story short-the issue was a design flaw where the back of the frig ices over and it stops working. The technician told me that it was a design flaw and he had already fixed 9 of this particular model in the past month! He put in the new updated piece and assured me that it should not happen again. I am not convinced-the frig is not as cold as it was before it broke.

We purchased a 2 door, 1 drawer Whirlpool fridge from Lowes in 2017. We, unfortunately, did not purchase the extended Warranty. Every year following the short warranty period we have had to replace the same part each year at the tune of $300 or more. It freezes up with ice behind the meat and cheese drawer as well as behind the two crisper drawers and inside the back wall. It does not make ice unless I set it on 'fast ice'. Thus far we have spent over $1200 to repair the same issue. Just last Wednesday we spent $298 to repair it yet again and this week the fan is failing and things are spoiling and the ice cubes melting and running out the dispenser. The warehouse suggests that the repairman also replace the control board as well as the fan at an additional $300. This is the BIGGEST LEMON OF A PRODUCT THAT ONE CAN IMAGINE!

We purchased our fridge brand new from Lowe's when we purchased our house in February 2020. It leaked the first day, and Lowes instructed us to contact whirlpool directly. We are now OVER TWO YEARS since the first incident. We have had a fridge repair person out 4 times. Not only did it leak, the actual frame is crooked. The doors no longer seal unless massive pressure is put on it, things freeze in the fridge side that shouldn’t, it makes weird noises as well. Followed up with the fridge repair people after being insanely patient and apparently something happened on Whirlpool's side and our open case was forgotten about.

Model: KRFC704FPS. This is a Dangerous Appliance! Purchased at Costco with wonderful help in working with Whirlpool on my behalf. •Refrigerator not cooling. Two services later Whirlpool sends a new replacement. Replacement has three different issues. •Faulty Water inlet Water damage 3 days after delivery. Month later: •Freezer not working. •Smell of burnt plastic. Fire department called.

Whirlpool Refrigerator model #WXR986SIHZ02. What a piece of cow dung. Had it delivered on 12/5/2020. On my 5th (!!) service call now. Nothing works. Buy something else. The store I bought with an extended protection plan was LOWE'S. Calling the phone number on the protection plan does not help as you get connected to some Indian call center (after you're on hold for 2 hours - no exaggeration) and all they will do is schedule a new appointment. The previous technicians on 2 appointments did not show! (You'd think that someone would have notified me).

Ordered side by side model WRS325SDHZ. Fridge doors are uneven, the freezer is coated in ice 24/7. Had someone troubleshoot, discovered left door gasket needs correction & a screw is missing bottom left. Whirlpool said to put food in it would lower the door, Finally got them to schedule but 3 weeks out! If this was a landlord I would be fined up to $10,000 in Seattle. They didn't want to honor the warranty when someone w/ knowledge looked at it or when I contacted them about the door height. They implement warranty at time of purchase not delivery and that's not fair either.

Bought a brand new Whirlpool WRS315SDHZ refrigerator through Lowe's in 12/2021. A few months later, it wouldn't stay cold and we lost a lot of food. They sent their repair company out. All I know is the tech defrosted it. I didn't see any parts get changed out. So, temporary fix and didn't really diagnose the cause. Month or so later, same thing. Lost more food and have no fridge to use. Reported it and it took a week to get someone out after they cancelled and rescheduled.

I had a new Whirlpool refrigerator delivered on 8/18/2020. It stopped cooling around 4/20/2022. I phoned the authorized repair number in the Whirlpool manual that came with the refrigerator. Even though the manual states that the labor and parts for the sealed refrigeration system is covered from the second year through the fifth year, the authorized repair man said Whirlpool would not honor that. He told me the problem is with one of the parts listed under covered items in the warranty. Told me the manual is general and not specific to my refrigerator. Told me the cost would be $120.00 for the trip charge, a minimum of $300.00 for labor and $200.00 to $300.00 for parts. He went in his truck to call Whirlpool to verify it wasn’t covered after my insistence. I have read and reread the warranty and can only conclude that Whirlpool lies about their warranty. Blatantly lies. In writing. I will NEVER buy another product of theirs again.

I have given complaint through customer care for getting my fridge repaired which is not getting cooled. In spite of all that I never got anybody assisting me on that or nobody turned up get it fixed. Never ever buy Whirlpool products or else you will face like me. Such a bad experience

We purchased a Whirlpool Refrigerator in February of 2022 and exactly 2 month from the date we purchased it, it quit running. It took Whirlpool 4 days to come to look at to say the compressor was bad and most likely was bad from the day it was delivered. We purchased the extended warranty from Lowe's but unfortunately, it does not kick in until it is a year old. We have made numerous contacts to Whirlpool and the customer service has been terrible, first they wanted us to wait 4 weeks for a compressor that was on backorder, then they said they would replace it with one from Whirlpool's website that only had 2 available and both of them were double the cost of the one we had purchased.

This refrigerator WRS973CIDM00 came with a suite of appliances in our new home in November 2016. First in about 18 months the LED lights in the freezer failed and we were informed it would require a new circuit board to repair at our cost. Since everything else was working, we declined the expense. Then the ice maker failed to produce ice and the repair service found the wires that lead up the freezer door were broken due to flexing when the door is opened. Paid for that repair, and learned it is a very common occurrence with these side by side models.

I bought Whirlpool. 3 items, a stove, microwave and refrigerator only 2 years old and the led light from the refrigerator is not working anymore! It’s not the light bulb, it has an electrical issue. So I called whirlpool and they want to send a technician for $149 and of course plus replacement parts. This is ridiculous, this refrigerator it’s only a few months old I can’t imagine how long it will last. Whirlpool should send their technician and part replacement without a charge.

My 78 year old mom got a new Whirlpool refrigerator 3 months ago. It worked for 2 weeks. She was told to call whirlpool, so she called them many time and spent many hours on hold and getting nowhere other than false promises and a $100 gift card for the spoiled items that were in the fridge. It is 3 months later and no refrigerator that works??? Very upsetting. What kind of company does this to a 78 year old woman?

Purchased a Whirlpool refrigerator July 5, 2021, from Lowe's. I had this refrigerator for 9 months and suddenly it stopped getting cool. I called Lowe's since I purchased the product less than a year ago, but they deferred me to Whirlpool. After calling Whirlpool, they sent one of their third-party carriers to come out and look at the refrigerator. After the technician diagnosis he discovered the compressor was out. I was in disbelief with having a new refrigerator for only 9 months and the compressor went out. At that point I want the refrigerator replaced, since I planned on keeping this refrigerator for at least 10 years. I called Whirlpool to let them know I wanted the refrigerator replaced and they said since it was a warranty part, they would not replace it. I was upset at this point.

2 months ago I bought a fridge, stove, dishwasher and over the range microwave. The fridge no longer works and been without a fridge for 2 weeks. They sent out a service technician and he told he can't fix it because it contains a new refrigerant (r600). The goes on and says no one in the area can fix it because the lack of knowledge of the newer technology. The service department at Whirlpool has now put it if yet another to find someone in which I told them the previous service tech had told there's no one in the area that can fix it....I already lost 300$ worth of groceries now I'm going to lose more time with no fridge. I was another week I will from a technician and possibly wait another before they can the service done. They've already pushed this back a week...2400$. I expected better from a company that generally makes kitchen appliances.

Bought top of the line KitchenAid refrigerator $4500... Completely stopped working in 3 months. Cannot get ahold of anyone at Whirlpool & their phone system is ineffective. Appliance technician came out, cannot get the parts he needs from Whirlpool!?! He said that if he can't get parts in 21 business days then Whirlpool 'may' consider replacing the fridge. Is this a joke?!!! I have a 1970s Frigidaire still working!

We replaced our basement refrigerator with what we thought was a slick compact WRT112CZJZ top freezer model. The freezer hasn't worked from the moment it was installed. We thought it was user error, and after throwing out the first frozen/thawed foods stored, set it for the coldest setting before replacing the pizzas and other items it held. A week later, all had thawed and refrozen again - and we called in the repairman. He thought it was the controller, so we ordered a new controller, and he returned to replace it. Again put frozen items into the freezer, along with a tray of ice cubes which we monitored regularly. Once again - thawed and refrozen food was discarded and the ice cubes had clearly thawed and refrozen as well.

Bought a model WRT318FZDW02 (top freezer) refrigerator (new) about 3 1/2 years ago and it's already failing. The temperature regulation has failed and food in the lower compartment freezes while the temperature in the freezer compartment varies wildly. Unfortunately typical repair costs these days will probably make this a throw away item. I've owned several different refrigerators over the years and they've all lasted well beyond 10 years. I definitely can't recommend buying anything from Whirlpool these days.

I purchased a brand new 2019 Whirlpool side by side refrigerator in October of 2019 for my new house. Yes, that was 2.5 years ago. HOWEVER, I live alone and hardly ever use the ice dispenser. Maybe, it was used 20 times in 2 years. The ice dispenser just stopped working and today I notice the refrigerator is not even making ice! What a piece of garbage!

I'll never buy Whirlpool appliances again. I purchased all new kitchen appliances less than 3 years ago. The range had electrical issues within the first year, which was extremely scary. Thankfully because of the warranty they took it back, reimbursed me for it and I replaced it with a GE. I absolutely love the GE. The dish in the microwave never stays on its track in the center. It's quite an inconvenience to fix it almost daily. The top rack in the dishwasher constantly breaks, drops down on one side. Random parts from inside the dishwasher constantly come loose and fall off. But the worst of all....my refrigerator has broken down twice in 6 months from the same issue due to no fault of my own. To give some credit, Whirlpool fixed it out of warranty the first time. However the same issue happened 6 months later and they are expecting me to pay for it.

Updated on 05/17/2022: I initially wrote a review back in February about Whirlpool and just wanted to follow up. It's now four months later and I still have a broken refrigerator that broke when it was only a few months old. They continually made excuses and gave me the runaround and after 2 months, several visits from technicians and many phone calls and emails back and forth, they finally realized it was un-repairable and it needed to be replaced.

I purchased a Whirlpool side by side refrigerator and it was delivered on 1/22/22. We had it five weeks working fine then on 2/27/22 it stopped working. Whirlpool service came out and said it was the compressor but all parts are on backorder and no telling when they will be in. Maybe Lowe's would replace it, but no because it is longer than 30 days. Lowes when I bought the fridge had over 400 of the same refrigerator in stock so why is it they couldn't had replaced it. Or if Whirlpool sells items on their own why didn't they just replace it. We have been going on 3 weeks without a fridge. With all of this said it didn't even last the 7 years they say they last for now. That is ridiculous when the last one lasted 20 years. In 7 years I will be on a fixed income how am I suppose to keep living. Something is wrong here.

We recently purchased a Whirlpool fridge, model WRT138FFDW and are very disappointed with a couple things. First of all, the refrigerator arrived with a broken shelf. Although it was no problem getting a replacement, we found out quickly that it is very hard to balance things on a wire shelf. Water bottles and the like fall over. It is completely our fault for not noticing when we purchased, but just giving you a heads up that it will be a pain for you. Secondly, the sound of the fridge is very loud. It truly is driving my wife crazy. When we called Whirlpool, we were told that if they come out to take a look and the part is not under warranty, we would be charged $129. It is a brand new refrigerator, how can some parts not be covered??!! On a positive note, it does keep things cold and the color white is nice. I will not be purchasing any more Whirlpool items for my home. Bad fridge and customer care!!

I have purchased Whirlpool refrigerator 2 years back. Suddenly my refrigerator stop working. When I filled complaint against this in customer service care. They sent technician. He told it's compressor not working and asked 2800 rs for gas filling. Then he said he'll come tomorrow for this. For 4 days he didn't come. After 20 calls, to customer service centre they said, "Your refrigerator has to sent to the center." For that they asked 1000 rs... We were so disturbed by their slow service. We immediately said yes. Now when our refrigerator arrived at their center. Now they are again asking for 3400 rs for other part. I'm so frustrated by this service. What type of warranty you are giving.. The warranty is of just the box.... So bad products. Such a bad experience... Never gonna buy Whirlpool product again or recommend anyone.

We bought our Whirlpool refrigerator model # WRT318FZDB02 July of 2019. We liked it very much. The beginning of January 2022 we started having issues with things freezing. A few days later nothing got cold. The appliance technician that checked it out said our seals on the compressor were bad and needed a new one. He told us we were better off buying a new refrigerator. I contacted Whirlpool support and they told me the same thing. Our previous refrigerator lasted over 30 years!! I would think Whirlpool would make their refrigerators last longer than 2 1/2 years!!

Bought a Whirlpool refrigerator at Home Depot in 2018. It has been a $3,000 piece of junk!! Customer service is garbage!!! They refuse to address a persistent problem since the day we bought it. Do yourself a favor and buy another brand!!

I bought fridge model WRS571CIDm02. The worse company in the world. Since I bought this fridge have a consistent problem with the evaporator fan. It makes noise. Geek Squad came 3 time in 3 years to replace the same part. Now the 4th time I ran out of warranty and Whirlpool don't care. On top of that the stainless steel is rusting. It is not stainless steel. It is a nightmare. Avoid at all cost. If there is zero I would give it to them.

Got damaged item and for that I'm requesting service center at Beed, Maharashtra, and not getting satisfied feedback...Then again I started following to division office at Aurangabad with Mr Shard **...From last 3 months I'm hearing that you can get replacement...but they not fullfill the commitment...It very disappointed experience with me.

We purchased a Whirlpool Refrigerator Model Number WRS555SIHZ06 Serial Number HRA2506806 on July 15th 2021 from Lowe's. First one from Lowe's came off the truck damaged so working out of a cooler in the kitchen for 2 more weeks. Now 4 months later the compressor is out and all the food spoiled like $400 bucks gone and food is expensive these days. I called and Whirlpool said no food allowance and no replacement. Fridge can be brought over - so repairman will come out in 6 days and then say he has to order parts then I wait two more weeks then the repair. So 3 weeks without a fridge with the holidays coming up and people to feed and food to cook. This is going to be interesting. I hate Whirlpool Refrigerator - never again will I purchase one of this appliances. The GE I had for 12 years and no problem at all for 12 years. What is going on with these companies????

I have had a terrible experience with fridge Whirlpool. Two fridges have been delivered to me in bad condition. The first one was aesthetically awful (looked old and used) and the freezer didn't work so it was exchanged. The second one works and it looks ok but it makes very loud noises all day every day. I live in an open concept condo and this fridge sounds like a train for more than an hour more than 5 times a day, it is terrible. I have been calling customer support for a solution and first of all, there are no technicians in my area, and since the fridge "works as designed" there is nothing to fix so I'm stuck with a terrible noisy fridge that I hate and destroys my day which I paid a lot of money for thinking that the brand meant quality but it doesn't.

I do not dislike the Whirlpool Refrigerator. Therefore, when the write a review from the company came to my email, I wrote one. But at the bottom of the page I had to agree to terms. What terms, I am saying good things. Well, the terms stated the following - by agreeing to the terms "I could not participate in any existing or future class action suits". They did not want my thoughts on the frig... They wanted me to sign their terms of agreement statement... Thanks for caring Whirlpool!!!

I always buy Whirlpool appliances. My refrigerator is 19 years old, with an ice maker. I have recommended this brand to my friends. I have also recommended Whirlpool to my clients since I have worked in real estate as a property manager.

The Whirlpool fridge we bought kept freezing food in the fridge. Local technicians couldn't solve the problem after replacing some parts. They called Whirlpool's technical person and found there are other similar cases for this model. We were told to wait till they solve the engineering issue. We require to replace another model. Whirlpool's customer service Supervisor whose name is Alisha talked very arrogantly and hung up on us. In one word, bad products, bad service, bad people. We will stay away from any Whirlpool product in the future.

I've used Whirlpool a lot and I always have a quality experience with any appliance I've ever used. I think they take pride in making sure they sell quality appliances. I know if I need to purchase anything whirlpool I will get my money's worth.

Completely satisfied with products and service. In these days and times it's hard to find any reliable products or services anymore not to mention customer service. Keep up the good work and I'm sure your sales will increase.

I have Whirlpool 25 in. Side by side. I love the space freezer size is bigger than the old one I had. Makes ice as it should. Overall solid appliance that I trust. I purchased this refrigerator a year ago after research.

We just purchased a new fridge - September 2021 -- Whirlpool side by side. Why is "just okay"? It is a loud refrigerator. A roaring sound is pretty constant. The ice tray in the door has no recessed tray ... so water and melting ice just follow down the front of the door and onto the floor. Two days after purchase we went back to Lowe's to return this fridge ... but all the other refrigerators do not have a recessed ice tray. And since they are not plugged in ... who knows if they roar.

Totally worst experience with Whirlpool fridge with 1 year of the purchase. It started having cooling issues. Also it was making noise. When contacted for its replacement the company did not agreed for the same saying would provide free service within warranty period however after that customer will have to pay. Quality of product (shelf life) is too bad in context with the company it belongs to.

This is a freezer on top unit. Purchased in 2015, unit quit cooling, started making a roaring noise. Called local technician, he added 2 oz of Freon, said he has seen many of these same unit losing Freon. Technician said line that goes to compressor is copper and hooks up to aluminum line before attaching to compressor. This is leak point for freon; no way to know when the leak started, but freon almost gone and cost to pressure check for source of leak is costly and probably would not repair problem. Got 6 yrs out of it and I am replacing with another brand. Will never buy Whirlpool again. Should have got 10-12 yrs of use. Do not buy this unit. Wrote Whirlpool first, but no help. Indicated this could be a problem with these units but no recall so I am on my own. Out $900 for a new refrigerator. Big hassle. Unit no good.

I have a 5yr warranty. I'm 3yrs in on the 3rd repair. Horrible. This time they can't get the part and I've been dealing with them for 5 almost 6 months. I spend countless hours on hold trying to get a real person... When I do they send me to someone else where the queue starts over. I paid $400 extra to just have them replace the fridge and it's been over a month and they can't even get a new one delivered. Just refund my money! This is beyond the pale. Dale, Sunrise Beach Mo.

I bought a Whirlpool refrigerator almost 10 days ago. They delivered a broken refrigerator and then the technician raised a replacement request. And then started the game of ignorance. Since 10 days I am calling hundreds of Whirlpool persons including Area manager, ware house, customer service, nobody is giving any date when I will be getting it. Moreover, they have stopped taking my call recently. Right now, I am at a loss how can I get a refrigerator or my money back... Last option is consumer forum. I really request you to never buy a Whirlpool refrigerator.

After 16 months the Whirlpool refrigerator Model number: #WRT311SZDW00 goes out. While trying to use extended warranty Whirlpool states it will be 4 to 6 week before a technician can come out. YES- Weeks not days. Now Whirlpool states they are unable to find a technician in my area and in order to get it fixed I will need to hire the tech and seek reimbursement from them for the repair. However prior to the repair they will need to approve the repair. In the mean time I am renting a refrigerator at my cost. They lost a customer for life!!! Question- What is the purpose of the warranty? Model number: #WRT311SZDW00

Please do not buy any Whirlpool product. Worst product and customer support. I got a new refrigerator on dec 2020, just after 1 month I started facing issues. I complained about that and 3 times they changed many parts. Still I am facing same issues. It doesn’t cool, makes too much sound. Every time I have to spend 30 mins in registering a complaint and sometimes they just close it on their own without even attending to it. So weird. Though the product is under warranty, it’s been more than 6 months that nobody has rectified the complaint. Even now my complaint is still pending. If I call customer support, they just provide some number and ask me to call them. Service representatives take their own time and not at all Serious about complaints. This kind of service they provide to customers. Beware of buying whirlpool products. Worst ever products and service.

Please save yourself a headache and a waste of money by purchasing another brand than Whirlpool. I am telling you don't do it. I am on the 5th Refrigerator within 6 months with the exact same problem. I have not had any success with them giving me a product that was not faulty. I have brought other appliances but nothing like this. NIGHTMARE ON TOP OF NIGHTMARE. Worst customer service you ever want to deal with. I am making you aware so that you do not make a mistake and purchase anything that has a Whirlpool label on it.

The icemakers Whirlpool has been using for the last couple of years are a PITB. They have diamond shaped ice cubes which are great but, whenever the filter nears the end of its life, the icemaker fill tube freezes up. Occasional freezes up just because. Changing the filter, although the old one supposedly has some life left, may/may not solve the problem. Filling the ice tray with "foreign" ice for a few days thaws the fill tube and it will generally start up again - maybe. Complete waste of time and energy!

I brought a Whirlpool refrigerator on 2/15/2020, French doors. Bottom freezer. I have had issues with the bottom freezer from day 1!! I've had gaps in the gasket seal and air was coming from the freezer. This happened 3x. Now there is a build up of frost and ice. STAY AWAY!! I've never had any issues with Whirlpool until I purchased this updated refrigerator. I should have stuck with my regular top freezer refrigerator. No issues!!

Bought Whirlpool refrigerator (Model # WRF560SEHZ00) December 2018. After 2.5 years, the door hinge failed and could not be replaced. $1,000 for new door. Don't buy! Too bad there wasn't a 0 option for the rating.

We purchased a Whirlpool 18.2 cubic foot refrigerator from Lowe's, store No. 2239, in Knoxville, Tenn., on Oct. 1, 2018. The appliance was unsatisfactory from the beginning. The model in question is WRT318FZDW02; serial number VS83664742. The ice maker failed in January 2019 -- less than three months after purchase -- but was covered by the standard one-year warranty.

Bought a higher end Gold Series French door refrigerator. Immediately the door would malfunction and the the piece that pops out to seal the gap between the 2 doors kept piping out when the door opened...They came out and replaced it which did nothing...The repairman said we have to open the door slowly...Give me a break...Have a older cheaper model that is almost the same and it's always been flawless.

We bought a small refrigerator/freezer Model WRT112CZJZ for a guest house. When not in use it was turned off at the unit control panel with the doors left open. There was a power failure and when the power was restored the refrigerator turned itself back on. Needless to say it must have been running for 2 weeks with the doors open and the condensation filled the holding tank and then proceeded to overflow on the wood floor. The floor was ruined. There was no indication in the manual to warn of the unit restarting when power is restored so it must be unplugged or the circuit breaker turned off to avoid a similar problem.

Fridge went out 13 months old. Whirlpool refused to help. 1 month out of warranty. Did send tech out to work on it. Cost me 500 to get fixed. Now out again in 4 months. Whirlpool still refused to help. Said they would send out tech but I will have to pay doing same thing it’s always done. Do not buy whirlpool. First thing out of their mouth, "Did you buy extended warranty." They know they are going to go bad. Never buy whirlpool anything again.

Purchased 2 sets of the full sized refrigerator and freezer combo. First was 2005 and second was 2015, both new build homes. We had a few probs with 1st set but the 2nd has been a nightmare. Just like others we have lost time and food because of the constant problems. Avoid @ all costs!!!! Apparently they only care about lining their pockets and not the consumer.

I will never buy anything related to Whirlpool, Kitchen Aid, etc. I have an ice maker under warranty, bought in December 2020 and the drain pump went out! I think it is a piece of refurbished equipment instead of brand new! The repairman didn't even want to come because he has had to pay for repairs as Whirlpool would not pay!!! This went out in March!!!

It took several delivery attempts to get a refrigerator without cosmetic flaw and it only lasted four years before Freon leak in evaporative system occurred. It would have cost more to repair than replace. Needless to say, I replaced it with another brand.

We have ALL Whirlpool appliances in our home. This was our second home so we were not here to use these for a long time. We were preparing our other home and our parent's home to sell. Our French door refrigerator is almost 2 years old and we live here now. My husband opened the icemaker door to see why we don't have ice. There was a wire in there. We called the local Whirlpool authorized service man and he said the wire is not hanging down to connect it. He tried to channel a new wire and said it must be crooked in there, he can't get through the insulation (no channel). He asked us if anyone had ever worked on it.

I have a kitchen collection of Whirlpool products, not even 2 1/2 years old. I have had nothing but issues. Microwave was completely rebuilt within few months, refrigerator and freezer multiple issues. Latest is the freezer stopped working, now my good is ruined!!! Won't always make ice in the icemaker. Already had to replace freezer door because it was warped and the seal didn't work and now my dishwasher isn't working!!! **!!! I waited 20 years for a new kitchen, finally got one and did extensive research thinking I was safe with whirlpool. I was wrong. So now what, what happens when the warranty runs out, I'm screwed. Shame on you whirlpool for putting out crappy products and doing NOTHING to try and fix this!!

First twice the frame that holds the crisper drawers broken. We bought parts and fixed worked for only short time. Second we bought extended warranty from Home Depot for 5 years. At about 4.5 years ice maker started freezing up. The valve that controls the amt of water that goes in was broken. Had it fixed under warranty. Started having a little problem with it in a couple months. Lasted 8 months. Broke again. Froze up. Had to pound on ice maker compartment door to get open. Once again water overflowed. Froze everything up. Called. Of course our of warranty now expired. Called the guy that put the ice maker repair parts in. The part under warranty but now I have to pay for labor and them coming out to look at it. Now why would I want to put another defective ice maker in. I called Whirlpool. They didn’t care. We have many Maytag appliances in our home but they will be the last. The appliances they make now are cheaply made.

They will not honor the extended warranty on their fridge which I've had for less than three years which will not defrost making me lose thousands in spoiled food. Extended warranties are contracts and this company should be penalized and shut down for fraud.

We recently purchased a refrigerator from a reputable local appliance store after months of shopping and comparing and research. As an opinion, Whirlpool seemed to set the standard for a quality appliance. Unfortunately, we failed miserably by buying this side-by-side fridge. Two unsolvable problems. First, the cold side door is extremely difficult to open. I've tried ALL gasket lube methods and failed. Second, the "stainless" steel used on the front of the machine is obviously low grade that accepts magnets and is almost impossible to clean weekly without streaking. They were kind enough to provide us with their special cleaner {free} but it takes about an hour and a half to use for moderate success.

Updated on 07/30/2021: On 5/4/21 a tree took out a neutral on the power line to my home and after inspection by my electrician, he said my Whirlpool refrigerator was done. Not even 1 year old. When attempting to get Whirlpool to replace the refrigerator, they said they have to try and repair it before considering any other options. As they do not cover damage by "acts of God" their warranty would not cover replacement. Mind you I paid around $1500 for my refrigerator and it was not even 1 year old.

This refrigerator is only days old and I realize the mistake that was made in buying it- it is far too noisy! When it is running I can hear it in my basement- sounds like a car in my driveway idling with no muffler!!! And when it stops running, it gurgles loudly for 10-15 seconds. Don't even start on the door being hard to pull open after the door was recently opened.