Whirlpool Refrigerators

Whirlpool Refrigerators Reviews

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Whirlpool Refrigerators Reviews

ConsumerAffairs has collected 1,957 reviews and 1,678 ratings.

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Verified purchase

Reviewed Nov. 7, 2023

Fridge purchased new only 3 months ago already totally dead. Whirlpool says the best they can do is have someone look at it in a week. No telling how long it will take to repair. This is what American product and service has become. What a joke.

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Customer Service

Reviewed Nov. 2, 2023

Purchased a Whirlpool refrigerator from Lowes. It was delivered with a dent in the door. Instead of replacing the refrigerator, Lowes only replaced the door (retail stores are only liable for the first 48 hours of the sale so the longer they can put you off they will to make it the mfg fault.) We tried following the rules and now we have a non-working ice maker on our 1800.00 refrigerator. Now after 3 door replacements, the icemaker still does not work. Whirlpools sent the repairman twice to fix and replace the door. The new doors do not seal properly (and won't). The repairman advised - Whirlpool will not replace the refrigerator if there is something wrong, they will continue to try to have it repaired.

Lowe's advised me nothing they can do now it is the manufacturer's fault. Whirlpool told me Lowe's sold us a floor model, Lowe's denies that. Do not buy a Whirlpool. Their customer service is non-existent - once they get your money. Good luck and do not buy from Lowe's. We bought an extended warranty too but it is all just a waste of money.

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    Customer ServiceCoverageStaff

    Reviewed Oct. 29, 2023

    Bought a brand new Whirlpool refrigerator. This fridgeis not even 2 year old yet and the above top light inside the refrigerator part went very dim, needs to be changed. My husband couldn't figure out how to get cover off to see what kind of led bulb we needed to replace, so we called whirlpool and they advised us we couldn't change or get replacement bulbs. They said we would have to call and pay for someone to come out and change the bulb. So my husband said, just tell me how to get the cover off and I will buy the bulb myself. They said, "No you can't buy the bulbs yourself. You can only call a serviceman out, they are the only ones who can get them!" What a rip off!!

    Whirlpool wants everyone who buys one of their refrigerators to have to pay outrageous prices for a service call to change a light bulb!!!! I have always purchased and liked whirlpool in the past, but now I am wanting to purchase a different brand in the future, due to this problem!!! It is a shame as high priced as everything is, these days, that whirlpool would do this to their customers!!! If you don't want to get stuck like we did I would advise you do your homework before purchasing appliances these days!!! Now we have a fridge that has basically no light and it will stay that way as long as we have this fridge, because we refuse to pay a service person to come out and change a light bulb!!!!

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    PriceStaff

    Reviewed Oct. 27, 2023

    Well folks never I repeat never get a warranty for your appliances through Whirlpool Services plans. AIG is their agent. Their representatives could not care if your appliances have been broken for weeks or months. Our fridge has been worked on by Appliance Care of TX. San Antonio and their repair techs have been less than ... going to be nice here. Whirlpool/AIG would rather pay a service company 5 times the cost of an appliances rather call it quits and issue the consumer a check. As I stated at the start do not use this company if you have a choice. I will never purchase another warranty using AIG as the servicing agent.

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    Online & App

    Reviewed Oct. 19, 2023

    I bought a Whirlpool refrigerator in 2019 and it failed in 2023. The repair costs were too high so I bought a new refrigerator. Whirlpool rejected three of my negative reviews for not meeting their website standards. They must only want positive reviews.

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    Customer Service

    Reviewed Oct. 7, 2023

    I purchased a new home in November 2022 with new Whirlpool refrigerator. Freezer stopped working in April 2023 and Whirlpool will not replace it. So far have sent two different maintenance companies to repair and after each company order different parts the freezer still doesn’t work & it’s October. At this time, Whirlpool will not return my phone calls nor fix or replace my freezer. I had to go buy deep freezer. I’m currently in contact with an attorney to assist me in getting me a new freezer in which I’m entitled to and mind you this is all under warranty. I would not recommend this company.

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    Customer Service

    Reviewed Oct. 3, 2023

    Purchased top of the line model WRF954CIHZ French Door refrigerator. In three years time have had numerous quality issues, cracked bins and repeated door gasket failures due to poor design. Most recent door gasket replacement lasted 8 months. Part is under warranty but labor and trip call is not. Reached out to customer assistance and they only offered discount on purchase of a new one. Very poor customer service. Buyer beware.

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    Verified purchase

    Reviewed Sept. 30, 2023

    I bought a Whirlpool refrigerator on 04/17/2019 and after two years it was giving me problems. The refrigerator is not cooling down when the freezer is frozen. I have to defrost the freezer for two hours so that the refrigerator will work. Very poor quality.

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    Reviewed Sept. 25, 2023

    I've had Whirlpool products for years and never had a problem until....This one. The refrigerator section is set at 30 however it intermittently freezes the foods inside. Almond milk, broth, carrots, veggies. I don't see any vents to see if they are blocked. I move food around and after a one week it defrosts, leaving a mushy mess of vegetables/fruits. It's out of warranty so I called my home warranty company and they said they see this a lot. Nothing they can do. They did reset it and it took a week to go back to normal.

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    Price

    Reviewed Sept. 12, 2023

    The design of this fridge is a 0/10 AND all the baskets that hold the condiments off to the side of this ridiculous fridge are constantly cracking and falling apart. They cost quite a bit to replace and after about 6 months they suddenly crack and fall apart again. I'm spending unnecessary money on this piece of crap constantly. It's a mega rip off and Whirlpool should be ASHAMED of themselves selling people this garbage. It's completely unethical. I will never purchase another Whirlpool anything as long as I live. EVER AGAIN!!!!

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    Whirlpool author review by Sandy Baker

    Whirlpool is an American multinational manufacturer and marketer of home appliances that makes a number of different styles of refrigerators. The company manufactures refrigerators under a number of different brand names.

    • Variety: Whirlpool offers a wide range of refrigerators of many different sizes and styles, such as French door, side-by-Side, top freezer and bottom freezer.

    • Matching appliances: Whirlpool also makes a number of other kitchen appliances, such as stoves, microwaves, dishwashers and compactors so that homeowners can outfit their kitchens in matching appliances.

    • Extended service plans: Whirlpool offers extended service plans that include 24/7 Toll-free call support, help from expert technicians and repair/replacement as needed.

    • Eco-friendly and Energy Star-rated: Whirlpool devotes itself to reducing its global footprint and features products with low energy usage that are more eco-friendly than other refrigerators.

    • Accessories: Whirlpool provides many refrigerator accessories, such as ice trays, shelving units, drawers, beverage containers and more.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Whirlpool Refrigerators Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com