About Whirlpool Refrigerators
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Whirlpool Refrigerators Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,212,289 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Don’t buy a Whirlpool mini fridge. Preschool teacher of children with disabilities bought one for her classroom. It lasted 6 months. Warranty was for one year. Followed instructions to present warranty claim. Ticket was created, but after 6 months never heard back. Contacted Whirlpool warranty, they acknowledged claim. Said would send personal response, “usually in 24 hours,” but it’s been 4 days and no response. Whirlpool doesn’t stand behind their products. Don’t buy.
6/2/2022 - I purchased a Refrigerator Model WRT318FMDW09 Serial VSA4347046.
2/6/23 - Capital City Appliance came out – Adjusted the evaporator fan motor. Not the reason I placed the service call. 10 mins after he left the noise continued. He came back, said, “Had to place another service call due to another issue”.
2/27/23 - Capital City Appliance came out again. Basically was told there is nothing they can do for it. Per the Technician (James T) Compressor units don't use freon anymore. He also state, "I'm not the only one dealing with this type of issue." I should have done my research before purchasing? Excuse me! James spoke to a Tech at Whirlpool and it has been deemed fine. If I have them come out a 3rd time and James states the same findings I will be charged $92.98 for service call. UNACCEPTABLE!! After several calls complaining.
3/9/23 - Victoria (Manager) with Whirlpool called. Her reply Whirlpool will do nothing to fix it. Will not replace it. Offered discounts on other Whirlpool appliance. They stand behind their product. JOKE!!! Can't even watch TV with the Annoying noise. Have to turn it up and down. DO NOT PURCHASE ANY WHIRLPOOL PRODUCTS – THIS IS HOW THEY HONOR WARRANTIES!! I call **!!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I purchased a Whirlpool refrigerator in 2012. A few years later the ice maker quit working. I call one of those tech companies (with people who are EXPERENCED in Whirlpool) and everything they said to do didn't work. I called in a technician who worked on Whirlpool and he said he didn't work on those models, but everyone knows the problem is wiring. I called another tech who said if the ice maker isn't working, WHIRLPOOL KNOWS IT HAS A PROBLEM WITH THE WIRING. I call Whirlpool, no, no recalls. I can buy a new door for more than half what my refrigerator cost or a tech can come and fix it. He fixed the wiring problem, it's a known problem with these models. Now, a couple of years later and guess what, it's broken again. Still no recall. They will give me 40% off a new refrigerator. NEVER BUY THEIR PRODUCTS AGAIN!
Purchased in 2017. First, all LED interior lights failed. Wanted $400+ to replace. Purchased replacements online for $240, and installed myself. Water filter failed. Filter would not remain in place; kept popping out. Only repair was to replace entire water filtration system; another proposed $400 fix. I stopped using water filters! March 2023 - 2nd failure of LED interior lights. Give me a refrigerator with plain old light bulbs, please!!!
I purchased a new refrigerator in June of last year and it quit on January 14 of this year. I have been waiting on the repair for 5 weeks now. The repairman (Cone's Appliance Repair) came out and said what he thought needed replacing. The parts came and he put them on. It still didn't work. I called him back and he said it might be the compressor, without coming back to check. I have been emailing and making phone calls and all I want is a new refrigerator like the one I purchased. Why can't They just replace it?
I purchased a side by side Whirlpool refrigerator in April 2022. In November of 2022 it began to act up and no longer stay cool, my food was going bad. We called a repairperson and they came out after Thanksgiving. He said it was the control unit and ordered a new one. He did replace it and here we are in January of 2023 and it is not working again, doing the exact same thing as before. Upon reading all of the reviews, clearly Whirlpool does not care that the refrigerators are not working because everyone seems to be having troubles with the side by sides that were purchased in 2022. I am disappointed I had to buy a smaller refrigerator for my garage so that my stuff did not go bad. We are going to report it again on Monday and see what will happen. My gut tells me that they are not going to do a thing about it. I may end up having to buy a new one and it won't be whirlpool, I paid $1400 for this refrigerator and that makes me angry.
My refrigerator was purchased in April 2022 and my unit was made in March 2022. My unit stopped working 1/8/23 and I still have no working refrigerators. I emailed Whirlpool and no one has responded to my emails. I have been treated badly by Whirlpool in trying to get my 9 month old refrigerator repaired. On January 8, 2023, the refrigerator started making a clicking noise. The next morning I woke up to all of my food warm and bad.
I called Whirlpool and waited on hold for 1 1/2 hours with no answer. I went online to make a service appointment and got one scheduled, not until, January 18, 2023. The next morning I called Whirlpool again and spoke to April from Ohio. She could care less about my issues. In fact, she cancelled my service appointment. She marked it as a duplicate appointment but I only had one appointment scheduled. April also told me my lost food was not covered by the Whirlpool warranty. I lost at least $600 worth of food. The technicians that came out stated that lost food had been covered to their knowledge.
I also emailed Whirlpool and John P., answered my email with a “staple” reply congratulating me on my new appliance but never addressed my issues. I called back and had to schedule a new appointment which was another day out, January 19, 1023. The technicians came out and guess what, it is the compressor that went out. Guess what, now parts have to be ordered and I am still without a working refrigerator. The technicians that came out believe Whirlpool is using incompatible compressor with the new Freon system. They have seen so many compressor issues since the change.
They estimated the parts would take about a week to get and then I have to wait for a special technician to come out because my new refrigerator has to be fixed by one of two guys that know the new butane/Freon system on refrigerators. VERY poor customer service and they don’t back up their products. They also could care less that you are living without a working refrigerator. Model number: WRF757SDHZ03. These units should be recalled and replaced. My next inquiry will be how to start filing a class action lawsuit. Don’t waste your money on any Whirlpool appliance. Trust me, it will save you loads of frustration and money.
I ordered WRS315SDHZ08 from Whirlpool thru Lowe's and within 2 months it started developing cracks on the inside walls. Couldn't get hold of whirlpool customer service on phone [multiple tries more than 30+ minute wait]. Did an online service request and the vendor said it can't be repaired and ask whirlpool to replace. But there is no way to get hold of whirlpool customer care. Poor product and poor customer service.
I bought my Whirlpool fridge/freezer combination from Lowe’s in the Summer of 2022. After less than 6 months, the unit stopped cooling. We called for warranty service and had to wait for over a week before anyone could come out. To be clear, my unit went out just before Thanksgiving and my family of 5 lived out of a cooler with ice until we could get a rental unit from a local appliance rental store. Thanksgiving came and went…CHRISTmas has come and gone…we are now into the New Year and my fridge is STILL broken.
Whirlpool sent a technician out 5 times already and he has not been able to fix the unit. When you call their customer “care”, you might be lucky if you get to talk to one of their very nice people in under a 30 minute hold time. Then when you do, they are very sorry and can only schedule another service time for a tech to come back out. I talked to a customer care supervisor and told him that I think what I have dealt with is unreasonable and that it was time for Whirlpool to replace the unit. They disagreed. Of course!
Whirlpool already has their money from my unfortunate purchase and now my warranty is wearing away while they literally do not fix my fridge. They offered a 3 month service agreement (not to be confused with an extended warranty, I was told)…but what does it matter if my brand new fridge is still not working!?! I hope you will listen to me and take this into serious consideration when you buy a fridge. Don’t buy a Whirlpool… or like me, you may be sunk!
Paid over 3K for new Fridge in February 2022. Compressor went out in August 2022. Local reputable Hardware store purchased from replaced with an identical new one. Compressor in that one went out Christmas Eve 2022. Hardware store delivering a loaner today and shipping mine off for repairs. I've had to throw away so much food at this point, I would much prefer to try a different brand.
Whirlpool author review by Sandy Baker
Whirlpool is an American multinational manufacturer and marketer of home appliances that makes a number of different styles of refrigerators. The company manufactures refrigerators under a number of different brand names.
Variety: Whirlpool offers a wide range of refrigerators of many different sizes and styles, such as French door, side-by-Side, top freezer and bottom freezer.
Matching appliances: Whirlpool also makes a number of other kitchen appliances, such as stoves, microwaves, dishwashers and compactors so that homeowners can outfit their kitchens in matching appliances.
Extended service plans: Whirlpool offers extended service plans that include 24/7 Toll-free call support, help from expert technicians and repair/replacement as needed.
Eco-friendly and Energy Star-rated: Whirlpool devotes itself to reducing its global footprint and features products with low energy usage that are more eco-friendly than other refrigerators.
Accessories: Whirlpool provides many refrigerator accessories, such as ice trays, shelving units, drawers, beverage containers and more.
Whirlpool Refrigerators Company Information
- Company Name:
- Year Founded:
- 2000 N. M-63
- Benton Harbor
- Postal Code:
- United States
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.