Whirlpool Refrigerators Reviews

I was then forced to call Whirlpool that same day for warranty repairs. I waited 3 -4 week before a technician arrived, only to have the technician tell me he cannot fix the issue. That was over 2 weeks ago, and as of 5 Mar 2025, I have not heard from the warranty repair contractor. I feel I have been treated especially poorly and unfairly. All the while I have an appliance that makes loud sounds, loud enough that it has brought mental strife to my family's quality of LIFE. I need a resolution as soon as possible. I have family members with hearing impairment, the loud sounds are unbearable to my family members. I mentioned before a technician assessed the refrigerator, He stated there was not a resolution for the excessively loud sounds the appliance makes.

I asked that he included his observation and diagnoses in his report, but after contacting Whirlpool warranty support, I was told no such entry note was ever made a part of the record. I believe the refrigeration is defective, as the technician alluded to during his first visit, is there a path to return this defective appliance. Home Depot is our family everyday source for hardware, support and appliance for over 40 years. Your continued support and cooperation is greatly appreciated

Note: 8 Mar 2025. While I was finalizing this email message, a representative of Home Depot called to let me know he was en route to service the refrigerator issue, only to discover that his order of support was for a "Dishwasher". After I explained in detail the issue was with the refrigerator/freezer, the technician said he would arrange to have the "Defective" (note his words) refrigerator/freezer replace on Monday, 10 Mar 2025. One hour later another Home Depot representative called to say a replacement was not being dispatched for delivery on 10 Mar 2025. I am beyond frustration at this moment.

2nd Attempt to resolve issue causing Family Hardship. Unfortunately to my detriment and faith in Whirlpool products, I missed the 48hr deadline by less than 10hrs, My initial call was made after determining the loud sound emanating from the refrigerator had not ceased as expected. Not to mention, the service technician explained that he can replace the part, but replacing the part would not fix the issue. As he explained the situation with a shrug, as if nothing else can be done. As stated in my previous note, I have been a loyal Whirlpool appliance consumer for over 40 year, I have never been involved I an reported issue where a product has caused environmental health issues for my family, appears to be falling on deaf ears. Your support is greatly appreciated and urgently needed. As of Mar. 14 2025 I am on the schedule to have the Evaporator Motor replaced for the 2nd time.

The technician repeatedly shared that this is an issue with "Whirlpool appliance!!!! I had to purchase ice every week because of this problem. I am spending additional money when I purchase a new fridge to do that for me. Then I started to have issues getting water from the refrigerator, too. Sadly, I have attempted to contact Whirlpool to see what they can do since I spent over $2000 for a fridge that doesn't produce ice or water. I can't talk to a person because the provided prompts don't address my issue. I have been corresponding since last September, and the first email asked about when I purchased it, where, and the model.

I provided that to them, and then I was given that they would provide me with 20-30% off a Kitchen-aid, on my next purchase. I don't need or ask for a kitchen aid; I need Whirlpool to compensate for a refrigerator sitting in my garage because I had to purchase another refrigerator because it didn't make any ice or get water from it. The string that broke two camels' backs was the email I received today from Shaterrica of the Whirlpool Consumer Correspondence Team: "Thanks for your feedback, and it will be documented and forwarded for review." She goes on to say that it may not generate any contact with you, but a file will be generated to be reviewed by analysts to see how to improve the quality of their appliance. What this said to me as a customer is that you don't care what I spend because we have been paid for the poor quality of a refrigerator. We are just checking boxes as a formality that we did something.

Going forward, I will ensure that people know what Whirlpool stands for in terms of caring for its customers and the poor craftsmanship of its appliances. I will never, and I mean never, purchase anything that starts with a "w" and ends with "l." As you can see from the picture, it is sitting in my garage. I wish Whirlpool would pick it up and give me my money back. I purchased this refrigerator at Lowe's in Killeen, Texas. I am the spouse of a Retired Army Veteran, and this is how Whirlpool treats people who have fought for their country!!!

My one star rating is strictly for Whirlpool. The outside contracted company that originally came out, diagnosed the problem, ordered the parts, and repaired the refrigerator were excellent. Once the parts were in and they came out to fix the refrigerator it was a five hour repair job!! So far it’s working but every time the refrigerator makes a strange noise we are waiting for it to die again. I contacted the CEO of Whirlpool by email and detailed our experience and disappointment with Whirlpool on February 21st and have yet over two weeks later received any type of response. I would strongly advise against purchasing any Whirlpool product.

The dishwasher needs a new heating element among other things, and repairman said buy a new one due to cost of repairs. My Kenmore lasted 20 years with never a repair and this lack of quality for American made products is disappointing. I expect appliances to last more than 4 years. Unfortunately, I don't have the receipt from 4 years ago to be labeled a verified buyer, but the store purchased from was in Brownstown, PA and the repair company is from my hometown.