Whirlpool Refrigerators Reviews

I bought a refrigerator. It lasted one month. It's being repaired a second time. Whirlpool has The WORST customer service and refuses to replace a refrigerator that broke after one month. NEVER DO BUSINESS WITH THEM!

Whirlpool is an absolute disgrace when it comes to customer service. My husband and I have each tried to get a hold of someone in the customer service department for 3 weeks now, only to wait on hold for 45+ minutes each time before having to hang up and carry on with our lives. Our refrigerator has been broken for 3 weeks. We had a service repairman (non-Whirlpool affiliated) come to our house, replace the motor, etc. THREE times now. Today when the repairman came, he let me know that it's a fuse shortage on the refrigerator end. I cannot get a hold of anyone at Whirlpool to assist with this issue and we're now stuck with a broken refrigerator we bought only 9 months ago. Never again will we buy a Whirlpool item.

I purchased a top load Whirlpool washer in Oct. 2023 (model WTW4816FW). This will absolutely be my last Whirlpool product and I will dedicate myself to encouraging everyone I know to avoid Whirlpool at all costs! The control board malfunctioned 18 months after I purchased the washer and when I called Whirlpool they stated that it was a "known problem" but were not willing to do anything about. How can a company not stand by their products when they have a known issue affecting thousands of customers? The Whirlpool rep also informed me that "Whirlpool just doesn't make products like they used to". Are you kidding me? Furthermore, this "known problem" is also a serious safety hazard as the drain pump will run constantly and continually heat up underneath the machine unless the entire thing is unplugged. Whirlpool is not only knowingly producing faulty products, but are knowingly putting their customers in danger. Do better, or don't do business.

I was an appliance repairman for 30 years and stood by Whirlpool products. The company took a turn for money greed rather quality and customer satisfaction throughout the years. Listen when I say fact-check other reviews. My experience and opinion today is to tell you, Do NOT buy Whirlpool/KitchenAid! Side note; Maytag was bought out by Whirlpool and greed! They are lost in a world of better products and customer service and don’t seem to care less. Sucks I bought a Refrigerator Oven Dishwasher and Microwave just two years ago. All have issues but the Refrigerator is top crap!

I purchased a refrigerator in Jan 2024. The temperature control failed and was replaced within 2 months. Since then, it has failed 3 more times. Each time causing significant food loss. The first repair was under the manufacturer’s warranty. The subsequent repairs have been with a service provider. Whirlpool refuses to acknowledge a defective product and offers nothing to compensate for food loss or replacement of their defective refrigerator.

Bought a brand new side by side refrigerator and I hate the stainless steel finger proof finish. It looks streaked and stained. My 10 year old stainless fridge looked like new. I wish I would have fixed it.

We have only owned this refrigerator for 3-4 years. We began having experience where the coils in freezer compartment iced-up. So my wife would place a towel in the bottom of the freezer, unplug refrigerator so that the ice would melt and then the refrigerator would run better for a while. We did all the DIY Repairs that we could find yet nothing seems to work long-term. We have replaced several parts on this refrigerator in an attempt to keep it going. We get excited that we have finally repaired the refrigerator only to be disappointed after a few days or week and then the refrigerator will not stay cold on refrigerator side. Then our milk, juices and food items begin to get spoiled.

We purchased a washer back in January. After 2 weeks, we realized that we had water in our bedroom. Investigating we found that the drain hose had a small leak. Calling Whirlpool customer service, they told us we had to file a claim. I got the claim form, 2 estimates, pictures, the defective hose, and sent them to Whirlpool. After 2 weeks they told us that they had to send the hose to the manufacturer for testing. It had been 2 months and still have not resolved the issue. There are no phone numbers other than ones for customer service and they only can tell us that the issue is being looked into. When we email the only response we get back is a form letter stating that they have received the email. This is not a way to keep the customer informed.

We were left with a non functioning (brand new) fridge for 2 months. Customer service was nice but there is nothing they can do for you. Fridge stopped working (lost contents) after multiple services attempts. Could not be more frustrated with the way Whirlpool refused to compensate or even try to right a lemon of a fridge. The company that sold us the fridge eventually went to bat for us and Whirlpool even pushed back at them sending us a new fridge finally. Whirlpool seemed to not care we were living with a broken fridge. Very inconvenient. Beware and read the warranty before you buy. There are all kinds of things in the warranty that allow whirlpool to do as little as possible.

This is the worst fridge that we ever had. It has broken down 5 times and it is only 2 years old. The evaporator motor and thermostat have been replaced and it is still breaking down. Now it stops working and then starts again after 3 days then works for a week then stops for another 3 days. The last repair tech said he couldn't fix it because it is working. We have to wait for it to stop and let all the food spoil once again. This is unacceptable for a company like Whirlpool. We can't have a fridge that works for a week and then stops working for 3 days.