Whirlpool Refrigerators Reviews

Very disappointed in this 2 +yr old refrigerator that won't cool enough for the food. 45° is what it cools to. It's set on 33°! Door ice-maker doesn't work. The freezer works fine, and it makes ice. Very Sad that it would cost around $1,000 to fix a 2 yr old Refrigerator. It would cost almost $1,000 to fix. That's Sad that it only worked for almost 2 yrs.

Purchased a Whirlpool sided by side WRS588FIHZ06 in July and have had it replaced 4 times due to malfunctioning freezer / poor seal.. Things freeze. Thaw. Refreeze. Ice buildup.. Completely unacceptable for a new product..Due to timing issues we did not have the water line installed until recently and now we have a non functioning ice maker.. When water fills the ice line it leaks all over the floor.. Water line is working. No leaking when using water side..We have had so many service calls I’ve lost count … Now freezer door needs to be replaced which will take 6~8 weeks.. So afraid I’ll be back to a poor sealing freezer.. If I could find any other manufacturer's product to fit in the spot I absolutely would but we are stuck.. What happened to the quality of Whirlpool? Extremely disappointed. Would not recommend or purchase Whirlpool again..

My refrigerator's compressor failed within warranty within 2 years of purchase for last more than one month. I contacted customer care and written to CEO. But no one is responding. One day I received a reply from Whirlpool that this compressor is not available and they wish to replace but I have to pay huge amount which is more than replacement cost. I am still following but after that no one is responding to replace.

I purchased a Whirlpool refrigerator in June of 2024 and the freezer temperature goes to 32 degrees and melts the ice and the ice cream and then after destroying my ice cream it cools back down to negative 10 degrees. This is not normal. I have contacted Whirlpool and they have sent a technician out twice but they still haven't figured it out. After changing every part except for the compressor, I still do not have a working refrigerator and now it's December. I feel as if Whirlpool does not take responsibility for their products. I have bought Whirlpool appliances for a long time but after this experience, no more!

Purchased Whirlpool model Wrf767sdhz April 2023, in less than a year the second ice maker in the freezer broke. I'm attempting to get a warranty claim filed but don't think they will honor it because I was trying to get the freezer repaired through secondary warranty that we purchased. Otherwise, the fridge is nice, unfortunate that this happened to us.

The compressor of my Whirlpool bottom mount fridge with model no. URB551WNGZ started failing only after 2 months of using the brand new fridge, I called customer service in worse customer, they had to replace the compressor for me, as it completely stopped working after two months of purchase. After the new part was replaced, the fridge started making loud noises all the time, louder than my Nespresso machine, it's not with a reasonable tolerance level, I cannot sleep and do my work with the noise of fridge compressor on almost 24/7. It’s making louder noises than any old fridges I have used in the past. And I have to wear earplugs at home.

In store purchase Whirlpool Refrigerator 19 October. 10 days later delivered a damaged and defective Refrigerator. After the unpacking on the truck and setup a noticeable dent on right side and a melted seal on the refrigerator side which hampers the seal of door. This had to be done at the manufacturer. I witnessed the unpacking of Refrigerator on the truck. Who is doing the inspections at the manufacturer? Obviously this Refrigerator wasn't inspected before packaging for shipment. Now we have to wait 15 more days for our replacement/exchange. Unbelievable and Unacceptable. It will be 25 days without a functioning Refrigerator. Be advised, the delivery team was one of the most professional teams that I come across in a while. Standing by for the Refrigerator that I purchased on 19 October.

Never again will I purchase a Whirlpool product. I’ve had nothing but problems with dishwashers refrigerators and stoves. We bought a new house in 2000 and put all whirlpool products in it and out of the four units three of them have failed costing me time and money because it’s out of warranty for design failures. The refrigerator has a pinch point in the freezer door that cut the power lines to the ice-maker and control panel.

I would like to share my experience with a Whirlpool fridge I purchased less than three years ago from Canadian Appliances. Two months ago, I discovered that the door had rusted in several spots, and the condition has been getting worse. I called Whirlpool customer service three times and emailed them with attached pictures. Finally, they informed me that my fridge is not under warranty, and I would have to pay 50 percent of the cost to replace the door. I did not accept this because I paid $2,500 for the fridge, and I cannot trust the quality if I have to pay for repairs. This is poor and unacceptable quality.

Garbage dishwasher. It stopped working within six months, and I have been waiting for Whirlpool to fix it for over a month; the response that I have been hearing when I call is always, "We are waiting for the parts." And it takes me probably 30 minutes to connect to an agent. Stay away.

The worst customer service ever. The fridge kept having problems immediately after the warranty expired. All the problems are related to a very poor design of wirings and mechanisms. The wires crossing from the freezer section to the freezer door where all the electronic controls are got snapped because of the simple operation of the door. Only by opening and closing the door, those wires wear off to the point that they simply snap interrupting communication with vital mechanisms like the ice maker and the defrost cycle. Extremely poor design.

After warranty ran out the thing stopped working right. Service call, diagnosis, and parts more than a month later and we still are without a fridge/ freezer. Whirlpool is a throw away appliance, nothing but problems! Would not recommend to anyone.

A Chilling Disappointment: Whirlpool Refrigerator Fails to Deliver. After investing in a brand new Whirlpool refrigerator on September 4th, I've been left with nothing but regret and spoiled food. Despite four service calls and over a month of patience, this appliance has proven to be a colossal failure.

Our Whirlpool refrigerator died in June and we bought it in October. We called the repair. They came and put in a new motherboard. Two weeks later we called again. They came and put in a new motherboard. Two weeks later we called again. They came and said nothing was wrong. This time it froze all our products. They told us not to put anything on the top shelf, so we have everything getting destroyed let us is freezing and we called again and they said they were gonna come out. They called and canceled The day they were supposed to come out. They told us to call Whirlpool care and they said that nothing‘s wrong the refrigerator. They never even came to our house.

Zero Stars. My Whirlpool fridge was the only fridge I ever owned that stopped working properly, and mine stopped working properly after just under 5 years. It cost over $400 to fix. I will never ever ever buy another Whirlpool fridge.

Stay away from Whirlpool everything. We bought a brand new Whirlpool fridge less than 2 years ago and it already went bad. Right after the warranty expired. They did not stand behind their product. They just wanted me to purchase and additional warranty that costed as much as a new fridge. Crooks!

In less than a year, required ice maker replacement 3 times and still doesn't work! Last Whirlpool tech wouldn't answer calls. Whirlpool told me to hire someone myself. We'll live without one and never buy Whirlpool again.

I purchased a Whirlpool refrigerator in 2023 which Whirlpool elected to replace in December 2023 due to an ongoing problem. The replacement refrigerator had the exact same problem as the original one, then it quit working the week of Christmas 2023. The certified Whirlpool Appliance repair company (S&S Appliance) has made more than 10 service calls on the replacement refrigerator since January 2024 and replace more than 25 parts, replacing multiple parts more than once. Parts that have been replaced include the icemaker, valves, gaskets, tubes, reservoir and a regulator. I did not receive the invoice of parts replaced in January 2024 and have asked for it numerous times and all requests have gone unanswered.

Whirlpool is now setup to profit off the lack of quality of their appliances. If your appliance is lucky enough to make it through the first 12 months covered under warranty and breaks after you'll be paying another $360 for them to cone service and if that's sounds like too much they'll make you feel better paying $32 monthly in case you lack basic Math skills. I'd describe their business as Predatory.

I purchased a Whirlpool Freezer from Lowe's. I have already given Lowe's a 1 star review. It was delivered 7/28/24. I waited the 6 hours after it was set up to put things in the freezer. I went out the next day and everything was frozen I didn't go out to get anything out of the freezer until 8/2/24, Everything was thawing out. I called Lowe's and they said they could do nothing because it was over 48 hour and their policy was no returns on appliances after 48 hours. They told me to call whirlpool. I did on 8/5/24 because their customer service was closed until the next Monday, They said they DO NOT REPLACE. They sent a repair person. He came the same day, He said that the compressor was leaking out the fluid, he would see if they would replace. I called 8/9 to see what the progress was. They said they would escalate parts search. 8/12 I got an e-mail that said part was in stock and to wait 10-14 days for a tracking #. I am still waiting on Whirlpool.

Less than a year old refrigerator sensor and LED lighting dead. Buyer beware. People have reported lots of issue. They need to regulate Whirpool as a company because they own all the brands monopolizing and creating Whirpoop products.

I bought this fridge 31 July, never got down to temperature. Thought to myself sometimes they are just defective. Called the warranty repair, sure enough bad compressor, parts on back order. Lowe's replaced with same model. Same model same problem bad compressor. Same warranty repair, same nothing I can do about it. Thought to myself, no way there could be 3 bad ones from the same place, but you guessed it. Third order same story. Finally wised up and got a refund and picked something non-Whirlpool. Not only were the refrigerators terrible, whirlpool did not want to do anything about my family not having a refrigerator for a month. Please do not buy this fridge and if you want great service do not buy whirlpool. Lowe's however, very responsive and helpful with all the replacing!

As part of the deal when I bought my house in Dec. 2022, the previous owners had to replace the existing refrigerator. They left a brand new Whirlpool. Firstly the design itself is awful. Nothing fits well into the shelf compartments, as if the engineers just threw something together without any regard for what might be stored there. The top isn't flat, rather it's bulging as if someone jammed stuff inside to make it fit, and now the seal on the freezer has peeled halfway off so the door no longer shuts right, leaving a situation with ice and frost forming inside. I would expect more from an old established brand like this, including a company that can stand behind a major purchase like this for more than one year. I will probably soon be replacing this unit and will steer way clear of buying any Whirlpool products in the future.

Very disappointed with my Whirlpool French door fridge. I either have condensation dripping on the floor from the middle seal when I don't use the "humidity control" feature, or ice build up in the freezer when I do. Which is the less of the two??? I am going nowhere with their customer service department. That seems to be what this model does. Not sure I want to pay $200 to call a technician who will tell me it is the way it is....

I have never been more disgusted. My $1300 stainless steel fridge MOD.WRS321SDHZ08 turned 2 years old this month. I called the warranty services because it was warm one day. They told me that I would need to come have a tech diagnose the issue even though I have already diagnosed it. The problem is it is the defroster. A CRUICIAL PART of a working refrigerator that is ONLY COVERED as part of the 1 YEAR WARRANTY! So they gave me 2 options. Option 1 is a one time fix costing $477 PAID IN FULL BEFORE ANYONE WILL EVEN LOOK AT IT!!! (30% of the cost of the fridge). Or I could purchase a warranty which would cost me $43 a month INDEFINITELY! (Because if it doesn't last 2 years, it could break literally everyday!) I have thrown out everything in my fridge multiple times now because of this.

36-Inch Wide French Door Refrigerator - 25 cu. ft. Model: WRX735SDHZ07. Absolutely the worst refrigerator we ever bought! Our last refrigerator lasted 30 years. We bought Whirlpool because it is supposed to be reliable. This refrigerator just barely lasted 2 years before the compressor stopped working. There's only one company in the whole NYC area that does warranty repairs and you have to wait at least 2 weeks for an appointment. That company has so many complaints with the Better Business Bureau that we weren't willing to wait 2 weeks. Our local repair guy, who came the next day tested it and said the compressor was so bad he wouldn't recommend fixing it. We will never buy Whirlpool again!!!

I Bought a brand new Whirlpool french door refrigerator in May '24 from Home Depot costing $1,800. After 5 days, both the freezer and ice machine stopped working. Home Depot has 48 hr return policy on all major appliances. (Please keep that in mind) so I had to call Whirlpool under my 1 yr. Warranty. Over the next 2 months they sent various repairmen to my home 6 times in total, to attempt to fix it. Plus another 2 times that were no shows. That's 8 mornings I took off from work in total. Only after 2 months with no freezer/ice machine, attempting 6 times to repair and changing a multitude of parts did they FINALLY decide to credit me (not refund) the $1,800 towards a replacement. And here's the icing on the cake....

Purchased a new French door refrigerator in 3/22. Now in 8/24 the Compressor is out. Took them over a week to get someone out here. I told them it was the compressor, but what do I know. The Tech came today and he said it's the compressor. They of course have to order the part. It won't be in for over 2 weeks. What is a family to do with no refrigerator. Why aren't these parts in stock. There is no one to call, no one cares. everyone directs you to online. Shame on Sears for having Whirlpool make their Kenmore brand. I believe things are programmed now to stop working. I have had appliances that lasted over 30 years. You don't mind the cost so much if they last but 2 years. Nowadays, it's normal for expensive appliances to fail shortly after the warranty is no longer valid. That is NOT acceptable. I would avoid buying Whirlpool or Kenmore appliances if I were you. Look for something old, you will get more bang for your buck!

I will never buy from Whirlpool again. I bought a Whirlpool refrigerator 8 months ago from Castro, the compressor is burnt and they don't have this part, they ordered it to come from America, but nobody knows when???! This is awful and no one is responsible. What should I do without a refrigerator? All the food in the fridge and freezer was spoiled! Customer service is awful!!!

I wouldn’t even give this Whirlpool refrigerator one star. The product quality is terrible, and the service is even worse. I received a brand-new Whirlpool refrigerator as part of my new home, but the freezer section never cooled properly from day one. When I contacted customer care for a replacement, they refused, stating that because it was purchased through the builder as part of my home package, it couldn't be replaced. They insisted that unless the service technicians declared the appliance irreparable, they wouldn’t replace it. The service technicians took 3-4 months and multiple visits to fix the fridge, all while I endured a Southern summer without a working freezer or ice maker. Their lack of expertise was frustrating, and customer care was completely unhelpful.

Whirlpool has been aware of a broken wire issue in the freezer door that causes issues like in my case the ice maker doesn’t work. As of today, Whirlpool doesn’t have a recall or quality issue listed. Because I purchased it 3 years ago the only solution or fix they were able to offer me was a 15-20% discount on their website for a new appliance.

I got Whirlpool 25CuFt 36-inch Wide French Door Refrigerator with Fingerprint Resistant Stainless Steel model WRX735S DHZ03. I'm so disappoint. In the first 2 years the LED light module in the upper fridge failed twice and the worst part is take it out to replace without broken the tab of the module cause by the bad design. I'm very unhappy with it and not recommend Whirlpool fridge to anyone.

My 10 month old Whirlpool Refrigerator, Model #WRF757SDHZ04, quit working. It took Whirlpool 1 week to get a technician out. He came out, told me he found the problem. 24 hours later, the fridge is still not working. Of course I lost all my food. This was my second Whirlpool appliance and I will NEVER buy the Whirlpool brand again!! Buyer beware!

First and LAST Whirlpool I will EVER buy. Their WRF560SEHZ03 side by side fridge compressor failed 11 months into ownership. No replacement part available. 6 weeks into trying to get this resolved- STILL no answer. Whirlpool SUCKS!

NEVER BUY A WHIRLPOOL FRIDGE. Whirlpool Fridge Model WRS555SIHZ03 Whirlpool Serial Number HRA0266137. We bought a new Whirlpool side by side fridge that arrived February 27, 2021. As a new fridge the cost was $2152.63 Cdn including tax. In April, 2024, around 37 months later, there was an observable problem with the ice maker. Water flowed all over the front door on the freezer side of the fridge.

I bought new in March 2024, in May 2024 it stop working. There has been a repair person here working on it and ordering parts three months, it’s not fixed. I have wrote a letter to company, no response. I am a senior citizen and it has been very hot. I have no refrigerator to keep food, water, ice. This is the worst experience for me. I paid for it on my credit card, the price was more than my social security check, it is a hardship on me.

10 days after purchase fridge quit working. Need a class action lawsuit. This is ridiculous. Whirlpool should have to replace my new groceries I just put in there 10 days and fridge is toast. Need new compressor. Junk. Whirlpool needs to do better. Call me whirlpool **.

I bought a Whirlpool fridge (model WRF757SDHZ04) and had it installed in my house in February 2023. Sixteen months later, the evaporator fan motor died, preventing my fridge from cooling. The repair technician took two weeks to fix the problem. The new part and labor cost me over $370. Because my fridge was just outside the one-year warranty, Whirlpool refused to reimburse any of my repair costs, even though my wife and I separately called Whirlpool to complain. I'll never buy another Whirlpool appliance again. I'm tempted to stop buying $50 water filters for my fridge because I no longer want to give this company any of my hard-earned money.

I will never buy Whirpool products again. Bought all new appliances in July of 2020. Refrigerator was delivered in December of 2020. 3.5 years old and it quit working. Service people think there may be a freon leak but won’t know until they tear it apart. Warranty does not cover this. Today the microwave quit working. No warranty covered on that either. And to think I still have a Whirlpool dishwasher, washer and dryer yet. I’m sure they will be failing soon as well.

The new refrigerator has three freezer shelves and seven shelf spaces, and arranged logically I have 22" between shelves. Angela at Whirlpool tells me they do not recommend buying more shelves because it will impede the airflow, and she gave me no help whatsoever on how to buy more shelving. You MAY be able to fit about a third of your expected frozen food in the freezer. I bought one shelf -- $250 -- and it doesn't even fit properly. But feel happy for Whirlpool, they saved a fan outlet and shelves. The refrigerator is LOUD and wakes me up at night. It locks without input, so that's a repair charge down the road when I am locked out of my bare-minimum food. And I paid more to get this brand!

Bought new fridge by paying whole amount at once and it is so bad. Just after a month of purchase excess cooling was happening. We requested for exchange but Whirlpool company didn't do. They came around 3-4 times and don't know what all they did. We were against it but they were adamant they won't change. They then repaired and changed the sensor. And now again after 4-5 months, fridge is not cooling only. I have bakery business, my cream and other products are getting melted. The store from where we bought (The Great Eastern) and Whirlpool company both are behaving very badly with this. I request someone to look into this matter.

The worst company, the worst product, the worst service. 30 days completed When I have given complaint on washing machine, still they did not come back to me which I bought 2 years 8 months ago. I strongly recommend do not buy their product.

This refrigerator cost me over $600.00 and everything in it froze. Called about a month after and had a person come out and try to fix. They caulked something and reset. The food continued to start freezing again I called and had another service guy come out and ordered an new thermostat. Had to wait, turned fridge to lowest setting. Finally got the thermostat about 2 months later. Tried that for about 2 months and it started all over. Had one more service tech out probably another 2 months later. Worked for bit then slowly started freezing again, slowly turned temperature down little by little, quit using some of the drawers. Last straw was the one shelf fell off. There is no reimbursements. Not a new fridge was ever offered. Now trying a new company. This was a lemon. Should of gotten a new fridge in exchange.

I bought the most expensive refrigerator I've ever purchased (as a landlord I've purchased many dozens new refrigerators). For my own home I purchased a stainless steel Whirlpool. It keeps milk and meat great. But it ruins all cold sensitive veggies like cucumbers and greens. Normally I can adjust the temp and keep sensitive vegetables down on the lower section and it's fine. Not with this fridge. I finally gave up and bought a second fridge just to keep vegetables. Also the cheese tray thing falls out and drops all my food on the floor. Happened dozens of times. I'm tired of my expensive cheese hitting the floor. This company makes junk. Don't buy it.

Where should I start. I purchased all Whirlpool appliances for my new home. Purchased them in June 2021. Did not buy extra warranty. Dryer is ok, washing machine the paint is bubbling up inside the lid and peeling, had to put flex all white tape to stop some areas that was the worst to prevent rust. The French door fridge the right side seal is ripping, had to use clear gorilla tape so it doesn’t rip anymore so I don’t lose cold from escape out. The microwave when you put something in and close the door it lights up door, I have to open door and close it again for it to turn on. The stove has this clicking noise that’s been doing it from day 1. The dishwasher where the steam escapes started rusting on right side. So there you go. I would not buy Whirlpool ever again. Good luck.

If there was a no star they got it. Dual freezer, 4 door seemed a perfect fit for us. Within 12 months two door gaskets have ripped apart. Amateurish design. The tech said we are not opening the fridge correctly. Wow didn't know a door needs special opening instructions. Been never ending wait to get any response from their customer service. Sometimes they hang up after 30 plus min hold. It is easier to deal with IRS than trying to get anything done with their customer service on. Pitiful for such a storied brand. Stay away if you could but most of the other 'American' brands are all made in China for/by Whirlpool.

This is definitely the worst company to buy electronics from. Their products are of the worst quality and their customer service is worse than I ever could imagine. DON'T BUY THEIR PRODUCTS EVER. I would rather throw my money than spend it on this company.

Refrigerator from Whirlpool are worst one. They do not cool well. Plastic tray and vegetable basket are broken. They usually don't replace them. They give poor quality products. Automatic system doesn't work at all. Customer Service is worse.

Junk. Stay away. Purchased one new and it went bad in two years while under Warrenty so they replace it. Not 4 years later it has broken and will cost as much to fix as to replace with a different brand??

I wish I could leave no stars. 40 years on this planet I have non-stop consistently ran into problems with this brand only. Every appliance I have ever bought that was Whirlpool. I swear I would never buy another one and I was forced to most recently based on the dimensions. One of the most expensive refrigerators yet again nothing but problems nothing but issues I this time will never ever buy another Whirlpool appliance I will remodel first to accommodate any other brand.

I purchased a small 24-in wide Whirlpool refrigerator in October 2023 and 6 months later the compressor went out. The company sent out an appliance repair person that was completely unable to perform any repairs on anything. There was considerable delay and calling Whirlpool customer service did absolutely no good. After 6 weeks of not having a refrigerator working, I told Whirlpool customer service to drop the case. I'm going to buy something else.

Hello everyone, I'm stopping by to tell you about my most recent experience with a Whirlpool refrigerator. After just 10 days of use, both of my refrigerator's gaskets began to fall. I called the authorized Flamingo warranty service who determined that the doors needed to be replaced, which were ordered immediately, that was on March 18, 2024, finally on Monday, April 29, the upper door arrived, I contacted Whirlpool again and they did not Do they have any idea when I will be able to receive the lower door, according to them the doors take between 16 to 18 weeks. Ah, I'll let you draw your own conclusions.

Our 2022 RV came with a Whirlpool top freezer, 28" wide. It worked for a few months and then would not hold a cold temperature. Whirlpool authorized repair and the service tech came out 4 times and never got it working. Finally Whirlpool authorized a replacement but it only lasted 6 months, same problem of not staying cold. I bought the AIG warranty and now the fridge is under their repair control.

Worst fridges ever. Wouldn't take one for free. First one didn't work out of the box, 6 months later they replaced it under warranty. The "new" one makes a horrible grinding noise loud enough to wake me up at night and the door seal falls out every time you open the door. Absolute junk.

I raised a ticket 15 days back regarding motherboard problem. They said that the new motherboard was ordered and it will be reach within 7 days but till today 15 days gone but there is no response from the executives and customer service. Very pathetic service from Whirlpool. Don’t buy any products from Whirlpool company. Waste of money and waste of time.

My brand new Whirlpool fridge makes an annoying rattling noise. Technician listened to video I made but didn’t stay long enough to hear the noise. Said it’s "the sound of refrigeration" so I’m stuck with a noisy annoying fridge. Don’t buy whirlpool.

I do not recommend the Whirlpool sidekick refrigerator. We have lived in our new home 17 months and this fridge has broke 3 times. It is currently broke, has been for over a month and we are told it will be over another month before it can be repaired. We have now had to discard all contents of the fridge 3 times and taken multiple days off of work to have someone come out and look at it, then come out and "repair" it and no kind of reimbursement or apologies from anyone. I mean a fridge over $2000 should last more than 16 months. First time it was only about 8 months old, then 16 months and now it is out again.

There is another class action lawsuit against Whirlpool for their wiring in their refrigerators. However the issue is not isolated to Whirlpool refrigerators. I recently had to replace my 1.5 year old washing machine for the same wiring issue. After 18 months of use, the wires leading to the drain pump snapped. We called Whirlpool and it was of course out of warranty. We were forced to call an appliance repair company as we had a newborn baby at home. This repair company wanted to replace the entire motherboard. Being that the washer was almost brand new, we had a second repairman come out. He repaired the wires and got it working again. Two months later it happened again. He came back and fixed the wires again. The third time that the wires snapped was the final straw.

We bought a new refrigerator and it arrived DOA, it lit up but didn't cool. After calls to the store where we bought it and then to Whirlpool "customer care" (a joke on its own), a technician came. He said that some wiring was reversed at the factory and was able to get it working. We asked if we could change direction of the door and he said a tool was supposed to be included with the fridge but he couldn't find it. He said he would order it and then we could easily do it ourselves. Fast forward 2 months and on a call with Whirlpool once again. They said there is no note of that request and that this was an extra part to order. Sorry and too bad.

3 1/2 months and counting washer has been down. Hard to repair and will not replace. Repair man been out three times. Between part and labor cost could have replaced it with new one. Read your warranty.

Very worst brand, poor customer service, Malfunctioning after 2 month of purchasing. No solution company have if any problems in product, no replacement only repair, repair, repair. So please go for another brand.

I live in a condo with a Whirlpool fridge that was purchased in 2017 (6.5 years ago). A few months ago, the fridge started freezing all the food in it, leading to about $200 worth of groceries going in the trash. I paid another $300 to replace the thermostat, and shortly after that, the freezer stopped freezing, sending another $200 worth of groceries into the trash. When the technician came back, he told me it would cost more than a new fridge to fix the issue. When I phoned Whirlpool to ask about my options, given that fridges are meant to last 10 to 20 years and this one made it SIX, they told me the warranty expired after five years and could offer me 15% off on a brand new Whirlpool fridge, which I won't be buying just so I can do this again in five years.

I acquired a 3 year old Whirlpool refrigerator through my renter who traded a new fridge for a bigger one this Whirlpool. It was missing the front grille which is no longer available. Now the light in the freezer failed and it is a 2017 refrigerator. I am deeply disturbed that this part is no longer available at 7 years. Model WRS325FDAB06 part number W10348651. Still trying to fix light. The light is $173.07. Yikes!!!

Worst fridge ever. Last year our fridge was having problem of too much cooling because of which vegetables were getting spoiled so we filed complaint, the technician came and he said to put new compressor. As suggested by the technician we put new compressor and also put stabiliser so that in future no problem should come, it’s not not been more than few months again we are facing problem, The fridge was working but the fridger was not working, ice was not settling in it, so now as the summer season comes we placed complaint about fridger, the technician came and he again said to change compressor, and I don’t know what he did to my fridge, it suddenly stopped working and not cooling at all. Our fridge was working normally before the technician came. They all are fraud

Do not buy a Whirlpool refrigerator. I purchased an $1800 refrigerator about 3 1/2 years ago and now after my 3-year warrantee they said that I need a new door. A new door cost $1000! They were unresponsive as far as helping. They said that I need to buy their appliance protection in order to fix any future problems, however I would have to pay $1000 now to fix this problem. The refrigerator has never moved I live with my spouse only. How does an $1800 refrigerator need a new door after being functional for less than 4 years!!! Stay away from Whirlpool!!! Receipt available upon request.

Like many of the other reviews, I bought the 4-inch Wide Garage-Ready Bottom-Freezer Refrigerator in 2021. Yesterday, I woke up to discover the top part of my refrigerator was no longer cooling items and all of my food was spoiled. The worst part is I just went grocery shopping. Whirlpool is definitely aware that this is a defective product because it's now out of stock. In addition, almost EVERY review I've read seems to mention every other consumer experiencing the same issue. With this appliance costing over $1,200, I am extremely disappointed in the experience. I've lost trust in the quality of Whirlpool products.

OK, the fridge cools and freezer freezes, so there is your 1 star which should be a given. Bought this fridge 6 months ago and it has leaked water from the in door water/ice, problem#1 it leaks, #2 it does not go into the drip tray it should, instead it runs down the door. The water has now damaged the finish on the stainless steel.

I'd rate Whirlpool and all its other named companies a ZERO if I could. Beware of them and do your research before purchasing. They have shady practices towards warranties. Their customer service is horrible to deal with. Their products are garbage. They straight up lie about known issues, you can literally pull up a lawsuit and see the known issues and model numbers. They still deny known issues even though they settled the lawsuit. My appliance has stopped working not even 10 months after purchase and they aren't going good for it and telling me that I will be responsible because I don't have a paper receipt even though they brought my purchase up in their computer because I purchased it under my account and it was registered.

At less than 5 years old, the ice maker stopped working on this $1800 refrigerator. After much work to troubleshoot the issue, we contacted an appliance repairman who was incredibly helpful and had me look one more place before he came out. He made us aware of a known flaw with the wiring between the refrigerator and the freezer door. Sure enough, the sheathing was damaged and the wires had broken leaving a possible shock hazard. The only way to fix this is to spend $800+ for another freezer door! After speaking with Whirlpool customer service and escalating to a supervisor, the answer I got was essentially - "Sorry, there are no known issues and you are out of warranty, do you want 25% off a new refrigerator or do you want to spend even more money on a new door?" Are you kidding me??!?! If you Google "Whirlpool Refrigerator Wiring," you will find NUMEROUS videos about this known issue that Whirlpool refuses to acknowledge - **.

Kitchen Aid refrigerator stopped working 16 months after purchase. Due to the high cost of the Fridge, we ensured we had factory warranty and also purchased extended warranty, to ensure our large investment was protected....were we ever WRONG. Whirpool technicians have been to our house on 3 separate occasions between January 2 - March 18 and replaced countless parts. For 12 weeks now, we have not had a functioning refrigerator and Whirlpool refuses to replace the unit. In those 12 weeks, we have thrown out hundreds of dollars worth of groceries. They continue to want to 'repair' the unit, when it is clear the unit cannot be repaired and they refuse to do the right thing and replace the fridge. We have lost ALL confidence in Whirlpool/Kitchen Aid and would STRONGLY suggest that you do not buy ANY appliances from them, unless you want unreliable appliances and a company that does not stand behind their products or their consumers.

We bought a Whirlpool after having issues with Samsung and the fridge is a standard stainless steel side by side. Less than a year and compressor went out. The company that they go through came and diagnosed it and ordered a new part. It's been over a month since the part was ordered and 2 months without a freezer or refrigerator!!! I called whirlpool because it's their warranty and their service company who they contracted and they pretty much said they checked on part and as soon as it comes in, that company will come repair it! The part is BACK ORDERED! I begged for a new replacement fridge because it's been 2 months, but unless the "repair company" says it can't be fixed, I'm left twiddling my thumbs! I've never been more upset at a company! What's the point of having a warranty if by the time you get your appliance "repaired", the warranty is up?! Junk company.

The Whirlpool French door fridge we bought has a horrible design, obviously was never thought through on if it would even work as designed, it does not. The center plastic shelf - that has the two "crisper" compartments and table glass - as a shelf all add "start" weight to the shelf where the owner is supposed to be able to place food items into the compartments and even on top the plastic lined glass shelf - that's the way it was designed - very flawed! There is no support in the front - thus once the shelf and glass, and plastic frame support and compartments are installed the shelf is already sagging under its own weight.

I bought a Whirlpool sidekick in March 2022. We woke up on 2/4/24 to a warm refrigerator with everything ruined including my daughter’s medicine that has to stay at a steady temperature due to being in remission from lymphoma. Whirlpool has not tried to help at all. All they can say is we have a one year warranty. We have extended warranty but one of the parts needed to fix the refrigerator is unavailable and they can’t tell us when it will be available. Also when the technician pulled the panel off to look at our refrigerator he found a part that has to be plugged in from the factory that was never plugged in. I will never buy another Whirlpool product and if my daughter gets sick because her medication is bad Whirlpool will not want to see what will be coming their way.

My mom spent $1800 on a Whirlpool refrigerator. It lasted less than 18 months, and now they are saying it's going to cost over $600 to repair it. For that price, we might as throw the piece of garbage out and buy a brand new one. Whirlpool's "customer service" did say they would give us 15% off a new refrigerator, like that is some kind of bargain. First of all, Lowe's will run better deals than that. Second, why would I want to spend that kind of money on something that won't last and the company won't stand behind. Whirlpool needs to get its act together before they go out of business.

In March 2022 we purchased a Whirlpool small refrigerator for our garage at Home Depot. 6 months later we noticed the ice cream stored in the freezer was soft but we thought that the freezer door was not properly shut. A few month later we found the ice cream was liquid. The refrigerator stopped working all-together. We reported this to Whirlpool, and unfortunately, it was just shortly after the 1 year coverage. The replacement of a compressor was around $1,300, about twice the cost of the whole refrigerator. We had to toss this new refrigerator and replace it with a new one from a different maker!!

We bought a brand new side by side Whirlpool refrigerator 14 months ago and it had broke twice. Same problem. Under the warranty they take almost a month to fix it. Please, do not buy this brand, it is a nightmare dealing with this company.

I purchased a Whirlpool side by side refrigerator in Aug 2020, around 18 months after purchase my icemaker stopped working. It has now been over 3 years and I have had my icemaker replaced at least twice, I have had many many service calls, the icemaker continues to fail after initially working. I cannot get anyone to answer when I call through my warranty through AIG warranty division. I stay on hold for 15 to 20 min before I hang up. I am on hold now for Whirlpool Customer service and have been on hold now for 20 minutes. Have had many refrigerators and have never had issues until I bought a Whirlpool.

In less than 2 years: meat and veg drawer rollers have broken ($100 plus each to replace), ice maker works intermittently, liner has cracked, anything placed near "even-temp" sticker freezes. Don't buy!

Whirlpool customer service is the worst. When buying a product, you should also take into account the quality of the manufacturer's customer service. I just wanted to return a water filter for the Whirlpool refrigerator (ordered the wrong type) and I have been on the phone for more than three hours now. Very difficult getting through to an actual person on the line, and if you do get to one, they will pass you to another department or to the phone menu. Nobody cares, nobody takes accountability. This is just a water filter we're talking about here --- what more if you order a very vital part for your appliance? I suggest consider another manufacturer.

Whirlpool 30 inch wide French door refrigerator (WRF560SFHZ) purchased September 9 2023 from Leon’s. November 4 2023 the refrigerator stopped working. Whirlpool sent a service person who told us the compressor needed to be replaced and he would have to order a part. Many phone calls and hours of being on hold… The part can’t be located. They will send a new fridge - I have to call back because a week goes by no fridge. They don’t have record of saying that. It’s Dec 14, 2023 and now they will issue Leon’s a refund and I can deal with Leon’s to get a new fridge.

Our $2000 Whirlpool French door refrigerator worked for two weeks. When we contacted Whirlpool customer support right away but they would not help us at all. They expected us to go without a refrigerator for over a month before they would have a service person look at it! They would not take it back since it had been over 2 DAYS! Even Home Depot employees contacted them trying to help us. Whirlpool offered no help to them either!

Bought Whirlpool Refrigerator Model WRX735SDHZ08 from Lowe's in Sparks, NV early in 2023. This was recommended by a Whirlpool certified appliance repair shop technician. We had a Kenmore Elite refrigerator that sprung a water leak on the door and the technician said it will cost about $1000 to replace it and if we buy a new one, the "best" in the market is a Whirlpool - found out later totally false. Lowe's had a sale on their Whirlpool WRX735SDHZ08 and it looked nice on the outside so we bought it. It's for our 2nd home. We found out we had to push the left door shut to completely close it. This happened many times and cold air leaks out since it was not obvious the door was not completely closed. We put a warning tape to push the door shut but we still forget sometimes.

I have all Whirlpool appliances and have always stuck with Whirlpool, Has always been my go-to brand but this new suite of appliances I bought only one has been good so far is the dishwasher. Microwave still in box, stove out box unused and won't use without having a lock, Fridge is rendering useless. All the sudden I get up today and my fridge is randomly sending water to my ice maker, then ice does freeze, it takes 3 hrs then finally dumps them. Ice bin only a quarter full after 3 days. I was making ice prior to this for a month or so with no problems. Ice cream doesn't freeze unless fridge is maxed out. So much for the recommend setting. Shelves barely stay on the supports and move around.

Fridge purchased new only 3 months ago already totally dead. Whirlpool says the best they can do is have someone look at it in a week. No telling how long it will take to repair. This is what American product and service has become. What a joke.

Purchased a Whirlpool refrigerator from Lowes. It was delivered with a dent in the door. Instead of replacing the refrigerator, Lowes only replaced the door (retail stores are only liable for the first 48 hours of the sale so the longer they can put you off they will to make it the mfg fault.) We tried following the rules and now we have a non-working ice maker on our 1800.00 refrigerator. Now after 3 door replacements, the icemaker still does not work. Whirlpools sent the repairman twice to fix and replace the door. The new doors do not seal properly (and won't). The repairman advised - Whirlpool will not replace the refrigerator if there is something wrong, they will continue to try to have it repaired.

Bought a brand new Whirlpool refrigerator. This fridgeis not even 2 year old yet and the above top light inside the refrigerator part went very dim, needs to be changed. My husband couldn't figure out how to get cover off to see what kind of led bulb we needed to replace, so we called whirlpool and they advised us we couldn't change or get replacement bulbs. They said we would have to call and pay for someone to come out and change the bulb. So my husband said, just tell me how to get the cover off and I will buy the bulb myself. They said, "No you can't buy the bulbs yourself. You can only call a serviceman out, they are the only ones who can get them!" What a rip off!!

Well folks never I repeat never get a warranty for your appliances through Whirlpool Services plans. AIG is their agent. Their representatives could not care if your appliances have been broken for weeks or months. Our fridge has been worked on by Appliance Care of TX. San Antonio and their repair techs have been less than ... going to be nice here. Whirlpool/AIG would rather pay a service company 5 times the cost of an appliances rather call it quits and issue the consumer a check. As I stated at the start do not use this company if you have a choice. I will never purchase another warranty using AIG as the servicing agent.

I bought a Whirlpool refrigerator in 2019 and it failed in 2023. The repair costs were too high so I bought a new refrigerator. Whirlpool rejected three of my negative reviews for not meeting their website standards. They must only want positive reviews.

I purchased a new home in November 2022 with new Whirlpool refrigerator. Freezer stopped working in April 2023 and Whirlpool will not replace it. So far have sent two different maintenance companies to repair and after each company order different parts the freezer still doesn’t work & it’s October. At this time, Whirlpool will not return my phone calls nor fix or replace my freezer. I had to go buy deep freezer. I’m currently in contact with an attorney to assist me in getting me a new freezer in which I’m entitled to and mind you this is all under warranty. I would not recommend this company.

Purchased top of the line model WRF954CIHZ French Door refrigerator. In three years time have had numerous quality issues, cracked bins and repeated door gasket failures due to poor design. Most recent door gasket replacement lasted 8 months. Part is under warranty but labor and trip call is not. Reached out to customer assistance and they only offered discount on purchase of a new one. Very poor customer service. Buyer beware.

I bought a Whirlpool refrigerator on 04/17/2019 and after two years it was giving me problems. The refrigerator is not cooling down when the freezer is frozen. I have to defrost the freezer for two hours so that the refrigerator will work. Very poor quality.

I've had Whirlpool products for years and never had a problem until....This one. The refrigerator section is set at 30 however it intermittently freezes the foods inside. Almond milk, broth, carrots, veggies. I don't see any vents to see if they are blocked. I move food around and after a one week it defrosts, leaving a mushy mess of vegetables/fruits. It's out of warranty so I called my home warranty company and they said they see this a lot. Nothing they can do. They did reset it and it took a week to go back to normal.

The design of this fridge is a 0/10 AND all the baskets that hold the condiments off to the side of this ridiculous fridge are constantly cracking and falling apart. They cost quite a bit to replace and after about 6 months they suddenly crack and fall apart again. I'm spending unnecessary money on this piece of crap constantly. It's a mega rip off and Whirlpool should be ASHAMED of themselves selling people this garbage. It's completely unethical. I will never purchase another Whirlpool anything as long as I live. EVER AGAIN!!!!

February of this year we purchased a new Whirlpool refrigerator. After just a few days we noticed a whine and whistle in our refrigerator. Whirlpool sent a technician out just to find out that this noise is normal with their new refrigerators. This noise is all we here whenever it runs.

Our freezer is barely one year old and already stopped working twice! making us losing hundreds of dollars. The one year warranty is garbage, they won’t come to see the unit until 4 days later which by that time everything was melted. This is the worst freezer. I won’t recommend to anyone. It is a wasting of money.

My Whirlpool Refrigerator was 8 years old. The frig temperature was at 48 degrees, and the freezer was at 30 degrees. We used the manual to troubleshoot the issue. It states that the condenser requires cleaning every 2-3 months if the environment is greasy, dusty or has pet traffic (otherwise, it NEVER needs cleaning). Our kitchen environment is clean, and we have no pets. The condenser is at floor level, and after 8 years, it was packed with dirt and dust. Customer service stands by this negligent statement in the manual. There's plenty of online information provided by expert repair people stating that the condenser needs cleaning every 6 months, regardless of the environment. In my view, Whirlpool should have offered to do the right thing and offer free service to rectify the issue. I'd give them ZERO stars if I could!

I have a 28" wide stainless-steel refrigerator I purchased in 5-2021. We noticed freezer was not keeping cold after pulling out some hamburger this past June 2023. Warranty was still good. Had a technician come by for $156. He said the sealing system wasn't keeping it cold and freon had leaked out. Another technician came by and tried putting in more freon which didn't work a day later. On top of that, the refrigerator itself quit working.

We bought a Whirlpool refrigerator in 2015 and it's been nothing but a defective product. Icemaker leaks water into the compartment due to a trough in the the return tube. Poorest design I've ever seen absolutely! Poorest quality product on the market. Would not recommend ever.

Model # WRS315SDHMO80. This refrigerator came with our Palm Harbor Home. It is the cheapest and the most poorly designed refrigerator that you could possibly find. The stainless steel stains anytime the doors are touched, the water dispenser drips down the front, the freezer section is so poorly designed that even a box a waffles can't fit in the miniscule area. On the front bottom edges of the refrigerator there are white water supply lines that are exposed. Cheap looking! Do not buy!!!

I had very good experience with old Whirlpool appliances. Because of that I bought a set consisting of a new stove, refrigerator and the dishwasher in December 2021. Since then, the bottom freezer has not been closing properly. A technician came once and fixed the problem, but it has repeatedly arisen. Now the freezer is filled with ice. I have no space to place the food. The entire freezer compartment is filled with ice. Don't waste your hard earned money on whirlpool refrigerators.

Bought a Whirlpool refrigerator in 2016 and it has been nothing but problems. Won't keep freezer compartment at safe temperatures and now it seems to not be working at all. Repairmen have come and can't fix it. Meanwhile I have a Sears 20 year old fridge that works like it should. Don't buy this JUNK!!!

We bought a Whirpool refrigerator in January 2023. It was bad right out of the box. Whirpool would not replace. Only send a tech. Took two visits and two months before they finally figured out the problem. Then the part was on back order! The freezer still doesn't work right. Wish I had seen all the bad reviews before buying. Done with Whirlpool. Too bad. They used to be a good company.

I've had good luck with many Whirlpool appliances in the past, but lately my luck has run out. Purchased this side-by-side fridge with the freezer at the bottom in 2019. Before it was 2020, the front cover on the slide-out shelf at the bottom of the fridge started coming off every time you pulled the shelf out. Had to learn how to pull that shelf out, carefully!. Then the center rail for the crisper bins broke (all plastic of course). Replaced that. Six months later, broke again. Replaced, broke again. Can't handle more than 2-3 pounds of fruit or veggies in each bin. Now the plastic frame for the crisper top is broken. Replacement is $100. Besides the shelving, the ice maker only lasted 2 years and the freezer door often does not close properly and the freezer frosts up.

New refrigerator. Ice maker does not work. The part is in backorder. I need to wait 33 days, to see if the part arrives. Whirlpool did not help. I went to Costco, they told me to buy a new refrigerator, and returned this one. I bought a new one, now Costco does not allowed to return. I was on hold for days 2.5 hours every time. Whirlpool told me that they do not have parts. The same told me the appliance store that came to see the problem. All the refrigerators have the same problem, the ice maker does not work.

We purchased a brand new Whirlpool refrigerator in February for a beach home. It was delivered by Dr. Johnny's Appliance, a local distributor, when we were not home. When we came down a few weeks later and saw it for the first time, the freezer was not keeping food frozen and the fridge was not as cold as it should be. The local retailer came out and replaced the board. Still not working. Then Whirlpool said a repair would have to be attempted three times before they would even consider replacing it. It has a sealed component that doesn't work, a broken condenser, the interior frame and freezer door are damaged.

This refrigerator is all fridge model number wsr57r18dm02. I purchased in 2021. We have had it worked on 5 times in this brief period some in which were in warranty. The fridge keeps freezing up in the coils. I have lost all my food again today. I just got off the phone with Whirlpool and was told sorry it’s out of 1 year warranty after an hour hold time. I explained to the lady that it is the same issue I have been having from the start and she said sorry nothing I can do about it. Stay far away from whirlpool appliances. I will have to buy a new fridge but trust me it will not be a whirlpool. I am also launching a BBB complaint next.

Do not buy @KitchenAidUSA @WhirlpoolCorp products. Just spent $1000+ on a refrigerator repair that was just outside their "generous" 1-year warranty. I called in and they refused to offer any reimbursement. Stay away.

Have had Whirlpool, and Kenmore (Whirlpool) for 30 years. This refrigerator was purchased online from Lowes as it looked very similar to our old one and the old one was dead on a Sunday night. Delivery was fast and efficient but the product is JUNK! Ice and water through the door are too far out so every time you fill with water it sprays down the front of fridge. Ice gets caught in chute so as it melts it falls out onto the floor and leaves little puddles. All drawers are plastic on plastic with no rollers so they are difficult to slide and always get crooked and feel like they are going to break. Ice maker is already noisy and sounds like it is on its last legs (owned for 6 months now). Runs constantly but apparently all new ones run a lot and it's an energy saving feature. I will say it has a nice paint job. Other than that, I can't even believe anyone with any kind of professional degree was remotely involved in the design.

I purchased a Whirlpool in June 2022. It worked for 6 weeks. I contacted Whirlpool for repair and 2 weeks later after many hours on phones the repairman arrived. 3 months later the part arrived and was installed. As it is located at the cabin it was not used all winter and unplugged. When I went to open the cabin for the summer I discovered that it was not working again. After another 8 hours on 2 different days on the phones and emails I arranged another service call. More parts were needed. When I didn't hear back from the serviceman after 3 weeks, they finally returned a call and said they could not perform the repair. Whirlpool says I have to find my own repairman and they may reimburse me for the parts and labour but not mileage. Do not buy a Whirlpool refrigerator.

I have never written a bad review for any company. It is not who I am. That said, my experience with Whirlpool has been so horrific, that I feel compelled to share. My fridge is less than a year old and the compressor has gone out. It has been 19 days and I have still not been able to get Whirlpool to honor their product. They keep pushing me further and further out. I do believe eventually they will replace or repair, however, they have buried me in customer support.

We purchased a Whirlpool refrigerator in the past year. When it stopped working, we called Whirlpool right away. The Customer Service Department needed to send a technician, which the process took 3 days - only to find out after 3 days that there were no service technicians in our area. Their stated policy is that they require more time to find a technician. It's now been 2.5 weeks without a refrigerator - and after 6 calls to Whirlpool - we are still "in Whirlpool's review process" without a refrigerator. We have asked twice to have our situation escalated and were told that this isn't there process. We have been frustrated and disappointed by such a poor customer service program from such a large business.

Whirpool refrigerator (I wish I would have looked up the reviews before purchasing a brand new $2700.00 dollar Whirpool refrigerator from Lowe's.). And the nightmare begins the day of installation - long story short they left the refrigerator off balance - ice maker stops working a few weeks into the purchase I made 12/19/2022 - today is June 9, 2023 2nd service call - and one call to lowes. A couple hundred in spoiled milk and groceries buying ice in the corner store for weeks another few hundred $3.49 a bad 2 bags every other day. Whirpool is not reimbursing me for the expenses obviously...BEWARE WHIRLPOOL REFRIGERATOR I BOUGHT IS A LEMON AND NO ACCOUNTABILITY!! WHIRLPOOL IS NOT WHAT IT USE TO BE.

I will NEVER buy another Whirlpool. I have been waiting 3 weeks for a part to come in for mine fridge, needless to say, I lost 300.00 worth of pool. The tech that came out was from Fields Appliance. They told me to get in touch with Whirlpool. At this point, I just need a new fridge. Hopefully this review will keep another person from buying from you.

We bought the wrs325sdhb08 model. I have always had Whirpool refrigerators in the past, and they've been great. We like having an ice maker on the door. IT IS USELESS! A Waste of space! It can only make about 4 -16 Oz. Glasses of ice a day. Had a tech come out to replace the ice maker. He said it's no use. That's how they are now. So I've had to order a countertop icemaker for $250.00. Won't make this mistake again.

We purchased a (WRS571CIHZ01) side-by-side refrigerator from Lowe's and in only three years we're back to ice trays. It was repaired under warranty twice and out of warranty once. No longer makes ice.

I bought a Whirlpool side by side refrigerator from Lowes (Model: WRS315SDHZ) less than two years ago. Within the first year the ice maker went out during the summer and the part that needed to be replaced was 30 days out from being able to receive it. The warranty department replaced that ice maker part and it worked for about a week or so. Then again the same thing happened and the ice maker went out again. The same person came out to fix the part and it has been working for the last few month. Now AGAIN the part has broke and there is no ice. They said the part would be free of charge but now that I am no longer under warranty that I would have to pay for the service and the labor. I would not recommend this refrigerator. They have not been helpful on the customer service end beside wanting to sell me an extended warranty or help with buying a new refrigerator. What a disappointment.

I purchased the Whirlpool in cabinet refrigerator freezer because it was small and had no handles sticking out. I have had nothing but trouble with this. I have spoke to Whirlpool and I have also spoke to the company VA service who comes out and does the service on it. The last fix they want to put epoxy glue inside my fridge raider with tape over top of that where the Styrofoam has sunken in because of the heat in the freezer when it defrost and I can get no resolution on this problem. I wish I had done my research first. I would’ve never bought this refrigerator freezer from Whirlpool. Thank God, I bought the extended warranty cause I’m definitely gonna have to use that.

I could give zero stars, I would. I have been a Whirlpool customer forever, but NEVER AGAIN. I hope people really read and trust these reviews. This is my story. We bought a new house (new construction Feb/2022) so all appliances came with the house. The refrigerator stopped cooling after two months. Lots of spoiled food (over $200.00 worth) and no telling how long it wasn’t working before we realized. Since it was under manufacturer warranty, we had to deal with builder vendor who was useless. After so many calls to him and lots of frustration and anger. I finally got a tech to come out and all he did was quickly diagnose and a week later finally put two new parts in (harness &thermostat). It worked for a while, and then recently same problem (now under extended warranty because we didn’t trust the fix).

I bought a refrigerator 11 months ago (Model WRS321SDHZ08) and it has failed twice. Two times we lost all of our food, including frozen and everything from the refrigerator side. This has cost us nearly $1000 to replace the lost food. Whirlpool doesn't offer any coverage for lost food, they allow the customer to deal with that burden. I agreed with a Whirlpool representative to accept an extended warranty as compensation for the lost food. The refrigerator ended up having an internal leak that couldn't be repaired. They replaced the refrigerator at no cost (it took 2 weeks of living out of coolers, with children in the home). The cost of the ice was again, left for me to burden.

I purchased a Whirlpool and it was the biggest mistake I made when buying appliances. I spent $3200 on my fridge that I had for 6 years and purchased 2 extended warranties (each one cost me $500). In the end I was reimbursed 45% of what I initially paid. The fridge was deemed a lemon and they decided to give me 1/2 of my money back instead of replacing the fridge. I was told by Whirlpool customer service multiple times that if my fridge was deemed a lemon they would replace my fridge. Whirlpool owns Kitchen Aid, Amana and Jenn Air. I would steer clear of any products they offer unless you want to spend all your time with repair companies. My fridge was repairs 20 times in 5 years. Seriously? The quality is HORRIBLE and Whirlpool is laughing all the way to the bank. Don't waste your money on extended warranties if your goal (if the fridge is a lemon) is to get a new fridge. That WON'T happen.

I purchased from Lowes on 08/21/22 a Whirlpool Refrigerator model WRS571CIHZ. In January 2023 my food was freezing in the refrigerator, Whirlpool sent Flamingo Appliance Service, the first time here they said that nothing was wrong and they felt that the vents were blocked. I made sure that nothing was blocking the vent in the refrigerator and my food was still freezing in the refrigerator. I phoned Flamingo Appliance Service and they told me that they would be ordering 2 parts to replace on my refrigerator, when I phoned to see when they would be replacing the parts I was told that the parts were on back order and they had no idea when the parts would arrive.

I bought the sleek Whirlpool for a remodel job. It was installed in September - October 2021. It started when my tenant was unable to keep his ice frozen. We finally had a service tech come out for $125 to advise me that the compressor is the issue. He said that about 3% of the Whirlpool Fridges experience this kind of slow death. The freezer became the fridge and I reached out to Whirlpool, sent pictures of the MFGR stamp, etc. They took my information and today I received a wonderful email from them. They said in the email how disappointed they were that I was NOT a satisfied customer. I asked why they would not want to at least send a service rep out to see why this unit did not last. They said No and they cannot service it as it was past their 12 month warranty. I basically rented the fridge for 15 months for around $49.50 per month. I cannot replace the compressor and make it worth the cost.

In 2021 we purchased a Whirlpool SxS Fridge mod #WRS312SNHM06 from Lowe's in Victoria B.C. We purchased extended warranty as well for peace of mind but we soon learned that has done nothing to help us deal with the awful noise maker we now have in our kitchen. We noticed a loud oscillating buzz coming from the fridge the first day it was delivered. So we called Lowes but they said we need to call the warranty people which took 3 weeks to have someone come and have a look.

Don’t buy a Whirlpool mini fridge. Preschool teacher of children with disabilities bought one for her classroom. It lasted 6 months. Warranty was for one year. Followed instructions to present warranty claim. Ticket was created, but after 6 months never heard back. Contacted Whirlpool warranty, they acknowledged claim. Said would send personal response, “usually in 24 hours,” but it’s been 4 days and no response. Whirlpool doesn’t stand behind their products. Don’t buy.

I purchased a Whirlpool refrigerator in 2012. A few years later the ice maker quit working. I call one of those tech companies (with people who are EXPERENCED in Whirlpool) and everything they said to do didn't work. I called in a technician who worked on Whirlpool and he said he didn't work on those models, but everyone knows the problem is wiring. I called another tech who said if the ice maker isn't working, WHIRLPOOL KNOWS IT HAS A PROBLEM WITH THE WIRING. I call Whirlpool, no, no recalls. I can buy a new door for more than half what my refrigerator cost or a tech can come and fix it. He fixed the wiring problem, it's a known problem with these models. Now, a couple of years later and guess what, it's broken again. Still no recall. They will give me 40% off a new refrigerator. NEVER BUY THEIR PRODUCTS AGAIN!

Purchased in 2017. First, all LED interior lights failed. Wanted $400+ to replace. Purchased replacements online for $240, and installed myself. Water filter failed. Filter would not remain in place; kept popping out. Only repair was to replace entire water filtration system; another proposed $400 fix. I stopped using water filters! March 2023 - 2nd failure of LED interior lights. Give me a refrigerator with plain old light bulbs, please!!!

I purchased a new refrigerator in June of last year and it quit on January 14 of this year. I have been waiting on the repair for 5 weeks now. The repairman (Cone's Appliance Repair) came out and said what he thought needed replacing. The parts came and he put them on. It still didn't work. I called him back and he said it might be the compressor, without coming back to check. I have been emailing and making phone calls and all I want is a new refrigerator like the one I purchased. Why can't They just replace it?

I purchased a side by side Whirlpool refrigerator in April 2022. In November of 2022 it began to act up and no longer stay cool, my food was going bad. We called a repairperson and they came out after Thanksgiving. He said it was the control unit and ordered a new one. He did replace it and here we are in January of 2023 and it is not working again, doing the exact same thing as before. Upon reading all of the reviews, clearly Whirlpool does not care that the refrigerators are not working because everyone seems to be having troubles with the side by sides that were purchased in 2022. I am disappointed I had to buy a smaller refrigerator for my garage so that my stuff did not go bad. We are going to report it again on Monday and see what will happen. My gut tells me that they are not going to do a thing about it. I may end up having to buy a new one and it won't be whirlpool, I paid $1400 for this refrigerator and that makes me angry.

My refrigerator was purchased in April 2022 and my unit was made in March 2022. My unit stopped working 1/8/23 and I still have no working refrigerators. I emailed Whirlpool and no one has responded to my emails. I have been treated badly by Whirlpool in trying to get my 9 month old refrigerator repaired. On January 8, 2023, the refrigerator started making a clicking noise. The next morning I woke up to all of my food warm and bad.

I ordered WRS315SDHZ08 from Whirlpool thru Lowe's and within 2 months it started developing cracks on the inside walls. Couldn't get hold of whirlpool customer service on phone [multiple tries more than 30+ minute wait]. Did an online service request and the vendor said it can't be repaired and ask whirlpool to replace. But there is no way to get hold of whirlpool customer care. Poor product and poor customer service.

I bought my Whirlpool fridge/freezer combination from Lowe’s in the Summer of 2022. After less than 6 months, the unit stopped cooling. We called for warranty service and had to wait for over a week before anyone could come out. To be clear, my unit went out just before Thanksgiving and my family of 5 lived out of a cooler with ice until we could get a rental unit from a local appliance rental store. Thanksgiving came and went…CHRISTmas has come and gone…we are now into the New Year and my fridge is STILL broken.

Paid over 3K for new Fridge in February 2022. Compressor went out in August 2022. Local reputable Hardware store purchased from replaced with an identical new one. Compressor in that one went out Christmas Eve 2022. Hardware store delivering a loaner today and shipping mine off for repairs. I've had to throw away so much food at this point, I would much prefer to try a different brand.

August 2022, I purchased a Whirlpool side by side refrigerator. I replaced a 20 year old working fridge at that time. The inside of the fridge was always wet and sweating. All my vegetables grew mold rapidly. The door handle had to be tightened every 3-4 days. Shortly after 3 months the entire unit failed. The freezer defrosted and refrigerator was 75 degrees. Everything in the unit had to be thrown out. Hundreds of dollars of meats, fish, condiments, dairy and frozen foods. Since that phone call, Thanksgiving, Christmas and New years, I have had no refrigerator in my condo. I did not even have cold water.

Refrigerator never worked, I called for warranty repair, independent repair person came out and said it's a refrigerant and or compressor issue. I put in another service request only to find out no one in 100 miles of me repairs R600 closed system refer. I bought it locally in Sept 2022. Whirlpool deleted all record of my calls and service techs documents. Cust. Service told me I never called them. I had to have technician call them and say yes I did come out and found a leak and I'm not certified to do r600 refrigerant. Then I received an email after asking to speak to supervisor that says I have to get it fixed myself and then I'll be reimbursed for up to 300.

Purchased my Whirlpool Refrigerator in February 2022. Stopped cooling/freezing in October 2022, when it was 8 months old. Have been waiting for repair (defective thermostat but my story sounds similar to compressor issues) for over 2 months. Customer service has been abysmal. As someone else on this site said ‘Once they have your money, Whirlpool could not care less about you.’ Class action lawsuit here??

After calling six times to Whirlpool customer service (on hold >30 minutes each call) they still have not been able to replace the doors under warranty. (They confirmed from my delivery receipt I am still under warranty) During one of the calls they connected me to "Whirlpool Parts" which ended up being a third party and said they had no record of the warranty info and I would need to pay for the doors. The email "support" is just artificial intelligence saying "They know what it's like to be a customer" and just keep sending me back to the phone numbers and a random link on how to make repairs to the fridge.

Don’t waste your money on the French door refrigerator. JUNK!!! Loved this refrigerator at first. I have spent more money than it’s worth. Started making a loud noise, called the repairman. He came out to fix it. I have to replace the whole board. Started working great. Now 3 months have gone by and it’s doing the same thing.

Whirlpool all fridge stopped cooling at around 1yr, called repair guy as it was passed on year warranty and Whirlpool wouldn't give us the time of day. They can give two ** about you once they have your money. Anyway it can't be repaired as it had a coolant leak and the compressor went. Called whirlpool to look into their lemon policy. They do not care, will not help us. Deplorable robbers.

Purchased a new $3500 refrigerator with French doors. Broke within 3 months. I finally got a repair man to come to my house, after three weeks, through the Whirlpool warranty. Compressor went out which repair man said is super common. It's now been over 5 weeks. I have been waiting on a compressor to show up at my house and it hasn't even shipped. Have called multiple times and after waiting on hold for hours they told me they would update me in another 21 days. Unacceptable to take my money and then not stand by your product by either repairing it or replacing it in a timely manner. No repair in sight, DO NOT WASTE YOUR MONEY ON WHIRLPOOL PRODUCTS.

I actually researched Whirlpool's wide by side refrigerators for about 2 years. No bad reviews found. Ours was delivered on 9/2020. Today our icemaker has just broken for the 5th time. Frustrating, to say the least. We did get an extended warranty. The warranty service company has been wonderful. How does an icemaker just break apart on itself not once but 5 times? We really did love this product, but this is unacceptable. Why hasn't Whirlpool fixed this issue. According to 3 different repair services this is actually common, yet we didn't find any bad reviews on it.

Refrigerator is less than a year old and has stopped cooling. We have had techs come out four times now with a different diagnosis. Bottom line, coils keep freezing over and we have lost a lot of groceries go in the trash. Stay far away from these refrigerators, Whirlpool customer service is also garbage.

Model WF535SMBM00- side by side doors with bottom freezer. I've always wanted to review this fridge. I was horrified to see it at my sister's recently after her new remodel. I was surprised as well because I bought mine in 2013 and her new fridge seemed to be the same. If you load up the top pull out bin in the freezer, don't be lazy & try to push the door closed before pushing in the top rack! That top rack can easily hold the door from closing. We finally attached an alarm to the bottom door due to at least 10X with the freezer unthawing. Also, the design for the 2 fridge doors can crash together if closed a certain way. The doors do not automatically close, you have to push it, if you swing it closed, it doesn't fully close. Not for lazy people, Not a good design.

Representatives are not trained properly, the company does not document their calls and activities on the claim files to be able to provide updates, don’t respond to emails, there aren’t enough representatives to assist which causes long hold times, and nothing is ever resolved in one attempt. My issue goes back to September 15, 2022 where I asked George’s Appliances (**) to come look at my fridge which was warm. The fridge receipt is attached to this complaint and is less than two years old.

The ice maker does not put a lot ice. It sucks! The refrigerator does not cool below 60 degrees. This was a very expensive refrigerator. Repairman has been out many times. This was the most expensive refrigerator at Best Buy. Don't buy a Whirlpool!

Purchased a Whirlpool refrigerator a little less than a year ago. Repairman has been out 4 times, and after leaving home for weekend, I will have to call again. Freezer and refrigerator stop cooling and freezing. I have list total about 300 worth of perishables. Very inconvenienced, frustrated, and unsatisfied with response from Whirlpool. Talking to a rep each time and having it serviced this much in such a short amount of time is ridiculous. I am over Whirlpool and this lemon fridge! I will be going to the media as my best step.

I bought a brand new Refrigerator on May/ 14/2022 delivered on May 17th, 2022. The freezer was not doing right, it was freezed and thawed my food out and refried. Due the COVID I had to wait until everyone in my family was cleared so finally called Whirlpool and finally got a service appointment on August 4th, 2022. Waited from August 4th until September 7th when the service company came out, replaced the parts. The freezer will not freeze. They came out 10 days later, told me they need the check the pressure. I need to set appointment for that. This has been going on for 6 months and my freezer still not fixed.

We ordered all new Whirlpool appliances in March of 2021. We received them all except the refrigerator. We did not receive that until November of 2021. On September of 2022, less than one year later it just shut off. I had a house full of overnight guests from out of town. It was quite chaotic. We had to go purchase a cheap fridge for the garage. The warranty repairman came out a week later. He ordered a capacitor, and one other part. He said he sees a lot of issues with the capacitors. I was told to call his company if I didn't hear anything in a week.

We spent $2800 on a refrigerator freezer, but the extended warranty including the food replacement. They won’t honor any of it. I have now been without a refrigerator for over four weeks and they're telling me it will be another two before parts come in to fix it. They will not even discuss replacing the food. This is the second time this refrigerator has been out in less than six months. I have been on the phone with them five separate times, on hold for more than two hours as an average, and nobody will let me even talk to a manager. We purchased the refrigerator through Lowe’s. We are going back there and hopefully they will do something about this.

I'm going to need to get my refrigerator serviced again. This will be the 3rd time and it's only 4 months old. The vents keep freezing up so it doesn't allow cold air to the fridge. The service guy takes a steamer to it to thaw it. He told me I could take a hair dryer to it which I find is ridiculous.

I am retired, fixed income, and purchased a Whirlpool refrigerator/freezer top French doors and bottom freezer. I purchased 3 year warranty and the moment it expired, my refrigerator started leaking all over the place water running back on floor toward back wall. Couldn’t move it. Too heavy. Ice maker also quit working. Call store where I purchased it and they said just sell them don’t have anything to do with product. Call whirlpool received no help, said warranty was up. Paid about 2300 for this worthless piece. Called serviceman and had to wait couple of days, he defrosted it and said it should be okay. Didn’t turn ice maker on until next morning and immediately started leaking.

Updated on 10/21/2024: They found all the parts and had it fixed within 2 months.

These refrigerators and freezers quit so after building our kitchen around them and having years of headaches from freon leaks we were unaware of (the health issues), we wanted others to be aware. Then they offer a service plan now after the fact and it's 420.00 a year. So, if you want your appliance to leak, this is a health hazard and should be addressed by the government. I am not alright with freon in our home? Why would the consumer again have to provide almost 500.00 a year to replace. They also lost the original warranty. Outrageous because the sears outlet closed? What criminals? Why are people doing business like this allowed to carry on.

Less than 3 years old my new lightly used Whirlpool refrigerator stopped freezing and refrigerating. My appliance repair person advised me that it would not be economical to repair it. I know that they don’t make ‘em like they used to but for $900+ I had expected at least 6-8 years longevity. What a joke! Plus the negative environmental impact of having to trash a large appliance every 2.5 years.

I am not one to throw mud at people or places, but I will say that I am so frustrated with Whirlpool right now!! We bought a fridge at Lowe's in June. Less than 2 weeks later we realized, after losing an entire fridge full of food, the refrigerator was not cooling as it should've. We called Whirlpool for repairs, they sent a tech from an authorized repair place. He would have to come by later with a new evaporator fan and asked that I have the freezer (which was working correctly) emptied. Ok, I emptied the freezer, but left the appliance running.

I bought all 4 Whirlpool appliances in February and they all are not up to the standard. The dishwasher filter keeps coming off, the microwave door does not open fully and the worst is refrigerator. The righthand side French door started making cracking noise as if the door is going to drop off. A repairer came (not under specified time - I had to involve Supervisor). He was very rough in handling and was not able to fix. I called again and they said another repairer will come to look at it. They gave me a slot between 8 - 4. Hopefully an experienced repairer will come before 4 pm today. What does Whirlpool think? I don't have anything else to do? Usually the repairers give 3 Hr. window.

I bought a Whirlpool refrigerator. Just 2 month back it stopped working. And they are taking a months to replace the parts that was damage. If you cannot provide the the service then do not sell the product. Worst company, worst refrigerator. I suggest not to buy any of the whirlpool products. Save your money and time.

New refrigerator model #wrt511szdm. freezer not cold 14 degrees. Should be zero for proper food storage. Freezer LED light not working. Food falls out large gap in freezer door. After 5 calls and 2 months repairman came out. Said there is no freezer temp control and no warranty on light (6 months old). He turned the refrigerator colder and left. This froze all our fresh veggies. Yesterday I went to open the refrigerator door and the handle broke off. Whirlpool is junk. Not the company it used to be. Serial# vsa3756432.

Bought a Whirlpool side by side that started tripping the GFI 40 days after purchase. Trips it multiple times each day to the point where we can't keep it cold. Whirlpool will not allow a return of the product. They require it to be repaired but can't get service for over a week. New appliances shouldn't require repairs after a month of use. Customer service and policies are awful.

We needed a new fridge, but it had to be black to match all our kitchen appliances. We went to Lowe's and they had no black units. It said we could pick it on line and they would deliver it to us. Online this fridge looked fine but when we loaded it, we found that it didn't have the space we were led to believe. The water dispenser is the worst that I have ever seen, it drips water down the front of the fridge. The ice maker delivery is very inconsistent and sometimes locks open. A big mistake.

Purchased a full suite of house appliances Whirlpool/Amana, the refrigerator although functioning has plastic shelving trim cracking, freezer liner cracks, right door gasket fail, damper motor fail- from a 2017 purchase. Whirlpool's solution- purchase a one year extended warranty for $625. Whirlpool....you fail.

I purchased a Whirlpool Refrigerator, Model # WRT311FZDW01, Serial # VSA2171657, 2 months ago. It was new. It quit working after 2 months. I do not recommend this refrigerator to anyone, I consider it JUNK. And because I live in a very rural area, I can't get anybody to come out and fix it. I want Whirlpool to replace it, free of charge.

After purchasing a KitchenAid refrigerator our compressor seized up. The part is out of stock indefinitely. We were told this is a common occurrence on newer kitchenaid refrigerators. We're still waiting for the part. Our refrigerator has been out of commission for 18 days so far, with no end in sight. Whirlpool customer service is useless. I will never buy a Whirlpool made appliance again. They don't stand behind their products!

A design flaw in the side by side refrigerator caused the ice maker to break after only 2 years. The only fix is to replace the freezer door at a cost close to the original purchase price. Whirlpool refused to help with any of this. Our last refrigerator functioned fine for over 15 years, clearly this one is a very inferior product.

I purchased a Whirlpool side-by-side refrigerator in Feb. 2022 to replace a dead Samsung. One of the reasons I purchased Whirlpool was the purported quality. When the fridge died in July, barely 6 months after purchase, I contacted Whirlpool service for repair under the 12-month factory warranty. I was told repeatedly that it would take them 7 days or so to find a repair facility in my area (North Mississippi).

Purchased refrigerator on 11-26-21. It broke on 6-8 parts were on backorder till 7-18. As of 7-26 still no parts. They say call back on 8-3. So I have been without refrigerator for almost 7 weeks and still waiting.

We purchased a Whirlpool refrigerator in May of 2021. Almost immediately, the plastic sleeves that cover the drawer handles starting cracking and breaking off. Pieces of it are scattered in the refrigerator. As it was still under warranty, these sleeves were replaced twice, and now the third time, we are out of warranty. The plastic is so brittle that it has to be a manufacturing defect.

I have never had Customer Service this bad! Bought the refrigerator directly from Whirlpool in February and it has not worked since Memorial Weekend. Yes that is a 5 month old refrigerator that has only worked for 3 months!!!! I started by contacting them and after 90 minutes on the phone it hung up. I booked the only repair company online in my area. It took a week for anyone to come out. Every time I have called, it took forever to get an answer and I am informed I just need to give them some time. The first month, ok. Now I am just mad!

Bought refrigerator from Lowe's 5 months ago. 2 months stopped working. Tech came out. Said it was compressor and about month before they can fix. It been 2 months. Still not working. Don’t know when they will get part. Whirlpool told me to buy a ice chest. Keep plenty of ice in it to keep my food cold. Good old made in America. What a piece of crap company and had to wait 90 minutes on phone to talk to someone. Buyer beware. Looks like I am out 1800.

I called today for the 9th repair on my fridge, which is 2 years old & was ignorantly told to put my food in “another Refrigerator” to keep it all from rotting for the 2nd time, while I wait yet another week for a repairman. If I had “another” refrigerator, it certainly would NOT be a Whirlpool!!! My fridge, washer & dryer are all Whirlpool & between all, I’ve had repairmen here between 12-20 times. UNACCEPTABLE! I will never buy another Whirlpool appliance again!! When I pay over $2000.00 for an appliance, I expect it to work at all times & should NOT have to rely on “another” refrigerator 9 times!!! I woke up today to warm shelves & water in both ice buckets. Whirlpool model # WRF767SDHZ01 French door bottom mount. STEER CLEAR, I’ve been getting it repaired since weeks after purchase!!!

We bought our new whirlpool refrigerator from Lowe's 40 days ago for $1700, Model is WRS315SDHZ. And since last Friday, the fridge stop working. Today the whirlpool certified technician came and had it checked. His conclusion was the compressor is not working anymore and needs to be replaced., and he placed an order for a new compressor, right away, which would be available in 30 days.

Purchased in 2018, my Kitchen Aid side by side refrigerator has always worked fine. When my icemaker stopped, I called a qualified repair service who ordered a new icemaker at the cost of $400+. The new one did not fix the problem. A second one was ordered; still no result. Today, we called Kitchen Aid/Whirlpool when my repair peron finally figured out that it was a broken wire at the bottom of the freezer door, unrepairable, since it cannot be reached with tools. Door would have to be replaced at the cost of $1000+. I called Whirlpool, waited on hold for 20 minutes, explained the situation, but they would do nothing to help. Spoke with a manage to no avail. This is a quality product, expensive, which failed after so short a time. I am very disappointed with Whirlpool, and frankly, quite surprised that they would do nothing to help.

I bought a Whirlpool refrigerator #WRS315SNHM in February of 2022. This product stopped working 6/2022. I lost over $300 of food items. To make a very long story short-the issue was a design flaw where the back of the frig ices over and it stops working. The technician told me that it was a design flaw and he had already fixed 9 of this particular model in the past month! He put in the new updated piece and assured me that it should not happen again. I am not convinced-the frig is not as cold as it was before it broke.

We purchased a 2 door, 1 drawer Whirlpool fridge from Lowes in 2017. We, unfortunately, did not purchase the extended Warranty. Every year following the short warranty period we have had to replace the same part each year at the tune of $300 or more. It freezes up with ice behind the meat and cheese drawer as well as behind the two crisper drawers and inside the back wall. It does not make ice unless I set it on 'fast ice'. Thus far we have spent over $1200 to repair the same issue. Just last Wednesday we spent $298 to repair it yet again and this week the fan is failing and things are spoiling and the ice cubes melting and running out the dispenser. The warehouse suggests that the repairman also replace the control board as well as the fan at an additional $300. This is the BIGGEST LEMON OF A PRODUCT THAT ONE CAN IMAGINE!

We purchased our fridge brand new from Lowe's when we purchased our house in February 2020. It leaked the first day, and Lowes instructed us to contact whirlpool directly. We are now OVER TWO YEARS since the first incident. We have had a fridge repair person out 4 times. Not only did it leak, the actual frame is crooked. The doors no longer seal unless massive pressure is put on it, things freeze in the fridge side that shouldn’t, it makes weird noises as well. Followed up with the fridge repair people after being insanely patient and apparently something happened on Whirlpool's side and our open case was forgotten about.

Model: KRFC704FPS. This is a Dangerous Appliance! Purchased at Costco with wonderful help in working with Whirlpool on my behalf. •Refrigerator not cooling. Two services later Whirlpool sends a new replacement. Replacement has three different issues. •Faulty Water inlet Water damage 3 days after delivery. Month later: •Freezer not working. •Smell of burnt plastic. Fire department called.

Whirlpool Refrigerator model #WXR986SIHZ02. What a piece of cow dung. Had it delivered on 12/5/2020. On my 5th (!!) service call now. Nothing works. Buy something else. The store I bought with an extended protection plan was LOWE'S. Calling the phone number on the protection plan does not help as you get connected to some Indian call center (after you're on hold for 2 hours - no exaggeration) and all they will do is schedule a new appointment. The previous technicians on 2 appointments did not show! (You'd think that someone would have notified me).

Ordered side by side model WRS325SDHZ. Fridge doors are uneven, the freezer is coated in ice 24/7. Had someone troubleshoot, discovered left door gasket needs correction & a screw is missing bottom left. Whirlpool said to put food in it would lower the door, Finally got them to schedule but 3 weeks out! If this was a landlord I would be fined up to $10,000 in Seattle. They didn't want to honor the warranty when someone w/ knowledge looked at it or when I contacted them about the door height. They implement warranty at time of purchase not delivery and that's not fair either.

Bought a brand new Whirlpool WRS315SDHZ refrigerator through Lowe's in 12/2021. A few months later, it wouldn't stay cold and we lost a lot of food. They sent their repair company out. All I know is the tech defrosted it. I didn't see any parts get changed out. So, temporary fix and didn't really diagnose the cause. Month or so later, same thing. Lost more food and have no fridge to use. Reported it and it took a week to get someone out after they cancelled and rescheduled.

I had a new Whirlpool refrigerator delivered on 8/18/2020. It stopped cooling around 4/20/2022. I phoned the authorized repair number in the Whirlpool manual that came with the refrigerator. Even though the manual states that the labor and parts for the sealed refrigeration system is covered from the second year through the fifth year, the authorized repair man said Whirlpool would not honor that. He told me the problem is with one of the parts listed under covered items in the warranty. Told me the manual is general and not specific to my refrigerator. Told me the cost would be $120.00 for the trip charge, a minimum of $300.00 for labor and $200.00 to $300.00 for parts. He went in his truck to call Whirlpool to verify it wasn’t covered after my insistence. I have read and reread the warranty and can only conclude that Whirlpool lies about their warranty. Blatantly lies. In writing. I will NEVER buy another product of theirs again.

I have given complaint through customer care for getting my fridge repaired which is not getting cooled. In spite of all that I never got anybody assisting me on that or nobody turned up get it fixed. Never ever buy Whirlpool products or else you will face like me. Such a bad experience

We purchased a Whirlpool Refrigerator in February of 2022 and exactly 2 month from the date we purchased it, it quit running. It took Whirlpool 4 days to come to look at to say the compressor was bad and most likely was bad from the day it was delivered. We purchased the extended warranty from Lowe's but unfortunately, it does not kick in until it is a year old. We have made numerous contacts to Whirlpool and the customer service has been terrible, first they wanted us to wait 4 weeks for a compressor that was on backorder, then they said they would replace it with one from Whirlpool's website that only had 2 available and both of them were double the cost of the one we had purchased.

This refrigerator WRS973CIDM00 came with a suite of appliances in our new home in November 2016. First in about 18 months the LED lights in the freezer failed and we were informed it would require a new circuit board to repair at our cost. Since everything else was working, we declined the expense. Then the ice maker failed to produce ice and the repair service found the wires that lead up the freezer door were broken due to flexing when the door is opened. Paid for that repair, and learned it is a very common occurrence with these side by side models.

I bought Whirlpool. 3 items, a stove, microwave and refrigerator only 2 years old and the led light from the refrigerator is not working anymore! It’s not the light bulb, it has an electrical issue. So I called whirlpool and they want to send a technician for $149 and of course plus replacement parts. This is ridiculous, this refrigerator it’s only a few months old I can’t imagine how long it will last. Whirlpool should send their technician and part replacement without a charge.

My 78 year old mom got a new Whirlpool refrigerator 3 months ago. It worked for 2 weeks. She was told to call whirlpool, so she called them many time and spent many hours on hold and getting nowhere other than false promises and a $100 gift card for the spoiled items that were in the fridge. It is 3 months later and no refrigerator that works??? Very upsetting. What kind of company does this to a 78 year old woman?

Purchased a Whirlpool refrigerator July 5, 2021, from Lowe's. I had this refrigerator for 9 months and suddenly it stopped getting cool. I called Lowe's since I purchased the product less than a year ago, but they deferred me to Whirlpool. After calling Whirlpool, they sent one of their third-party carriers to come out and look at the refrigerator. After the technician diagnosis he discovered the compressor was out. I was in disbelief with having a new refrigerator for only 9 months and the compressor went out. At that point I want the refrigerator replaced, since I planned on keeping this refrigerator for at least 10 years. I called Whirlpool to let them know I wanted the refrigerator replaced and they said since it was a warranty part, they would not replace it. I was upset at this point.

2 months ago I bought a fridge, stove, dishwasher and over the range microwave. The fridge no longer works and been without a fridge for 2 weeks. They sent out a service technician and he told he can't fix it because it contains a new refrigerant (r600). The goes on and says no one in the area can fix it because the lack of knowledge of the newer technology. The service department at Whirlpool has now put it if yet another to find someone in which I told them the previous service tech had told there's no one in the area that can fix it....I already lost 300$ worth of groceries now I'm going to lose more time with no fridge. I was another week I will from a technician and possibly wait another before they can the service done. They've already pushed this back a week...2400$. I expected better from a company that generally makes kitchen appliances.

Bought top of the line KitchenAid refrigerator $4500... Completely stopped working in 3 months. Cannot get ahold of anyone at Whirlpool & their phone system is ineffective. Appliance technician came out, cannot get the parts he needs from Whirlpool!?! He said that if he can't get parts in 21 business days then Whirlpool 'may' consider replacing the fridge. Is this a joke?!!! I have a 1970s Frigidaire still working!

We replaced our basement refrigerator with what we thought was a slick compact WRT112CZJZ top freezer model. The freezer hasn't worked from the moment it was installed. We thought it was user error, and after throwing out the first frozen/thawed foods stored, set it for the coldest setting before replacing the pizzas and other items it held. A week later, all had thawed and refrozen again - and we called in the repairman. He thought it was the controller, so we ordered a new controller, and he returned to replace it. Again put frozen items into the freezer, along with a tray of ice cubes which we monitored regularly. Once again - thawed and refrozen food was discarded and the ice cubes had clearly thawed and refrozen as well.

Bought a model WRT318FZDW02 (top freezer) refrigerator (new) about 3 1/2 years ago and it's already failing. The temperature regulation has failed and food in the lower compartment freezes while the temperature in the freezer compartment varies wildly. Unfortunately typical repair costs these days will probably make this a throw away item. I've owned several different refrigerators over the years and they've all lasted well beyond 10 years. I definitely can't recommend buying anything from Whirlpool these days.

I purchased a brand new 2019 Whirlpool side by side refrigerator in October of 2019 for my new house. Yes, that was 2.5 years ago. HOWEVER, I live alone and hardly ever use the ice dispenser. Maybe, it was used 20 times in 2 years. The ice dispenser just stopped working and today I notice the refrigerator is not even making ice! What a piece of garbage!

I'll never buy Whirlpool appliances again. I purchased all new kitchen appliances less than 3 years ago. The range had electrical issues within the first year, which was extremely scary. Thankfully because of the warranty they took it back, reimbursed me for it and I replaced it with a GE. I absolutely love the GE. The dish in the microwave never stays on its track in the center. It's quite an inconvenience to fix it almost daily. The top rack in the dishwasher constantly breaks, drops down on one side. Random parts from inside the dishwasher constantly come loose and fall off. But the worst of all....my refrigerator has broken down twice in 6 months from the same issue due to no fault of my own. To give some credit, Whirlpool fixed it out of warranty the first time. However the same issue happened 6 months later and they are expecting me to pay for it.

Updated on 05/17/2022: I initially wrote a review back in February about Whirlpool and just wanted to follow up. It's now four months later and I still have a broken refrigerator that broke when it was only a few months old. They continually made excuses and gave me the runaround and after 2 months, several visits from technicians and many phone calls and emails back and forth, they finally realized it was un-repairable and it needed to be replaced.

I purchased a Whirlpool side by side refrigerator and it was delivered on 1/22/22. We had it five weeks working fine then on 2/27/22 it stopped working. Whirlpool service came out and said it was the compressor but all parts are on backorder and no telling when they will be in. Maybe Lowe's would replace it, but no because it is longer than 30 days. Lowes when I bought the fridge had over 400 of the same refrigerator in stock so why is it they couldn't had replaced it. Or if Whirlpool sells items on their own why didn't they just replace it. We have been going on 3 weeks without a fridge. With all of this said it didn't even last the 7 years they say they last for now. That is ridiculous when the last one lasted 20 years. In 7 years I will be on a fixed income how am I suppose to keep living. Something is wrong here.

We recently purchased a Whirlpool fridge, model WRT138FFDW and are very disappointed with a couple things. First of all, the refrigerator arrived with a broken shelf. Although it was no problem getting a replacement, we found out quickly that it is very hard to balance things on a wire shelf. Water bottles and the like fall over. It is completely our fault for not noticing when we purchased, but just giving you a heads up that it will be a pain for you. Secondly, the sound of the fridge is very loud. It truly is driving my wife crazy. When we called Whirlpool, we were told that if they come out to take a look and the part is not under warranty, we would be charged $129. It is a brand new refrigerator, how can some parts not be covered??!! On a positive note, it does keep things cold and the color white is nice. I will not be purchasing any more Whirlpool items for my home. Bad fridge and customer care!!

I have purchased Whirlpool refrigerator 2 years back. Suddenly my refrigerator stop working. When I filled complaint against this in customer service care. They sent technician. He told it's compressor not working and asked 2800 rs for gas filling. Then he said he'll come tomorrow for this. For 4 days he didn't come. After 20 calls, to customer service centre they said, "Your refrigerator has to sent to the center." For that they asked 1000 rs... We were so disturbed by their slow service. We immediately said yes. Now when our refrigerator arrived at their center. Now they are again asking for 3400 rs for other part. I'm so frustrated by this service. What type of warranty you are giving.. The warranty is of just the box.... So bad products. Such a bad experience... Never gonna buy Whirlpool product again or recommend anyone.

We bought our Whirlpool refrigerator model # WRT318FZDB02 July of 2019. We liked it very much. The beginning of January 2022 we started having issues with things freezing. A few days later nothing got cold. The appliance technician that checked it out said our seals on the compressor were bad and needed a new one. He told us we were better off buying a new refrigerator. I contacted Whirlpool support and they told me the same thing. Our previous refrigerator lasted over 30 years!! I would think Whirlpool would make their refrigerators last longer than 2 1/2 years!!

Bought a Whirlpool refrigerator at Home Depot in 2018. It has been a $3,000 piece of junk!! Customer service is garbage!!! They refuse to address a persistent problem since the day we bought it. Do yourself a favor and buy another brand!!

I bought fridge model WRS571CIDm02. The worse company in the world. Since I bought this fridge have a consistent problem with the evaporator fan. It makes noise. Geek Squad came 3 time in 3 years to replace the same part. Now the 4th time I ran out of warranty and Whirlpool don't care. On top of that the stainless steel is rusting. It is not stainless steel. It is a nightmare. Avoid at all cost. If there is zero I would give it to them.