Whirlpool Refrigerators Reviews

Take too long to speak with customer service, I purchased new youse 2024 comes with washer & dryer, refrigerator, microwaves, stovetop and dishwasher, so far washing Machine, dishwasher, refrigerator and microwave are not working, took forever to get service. Not good anymore.

My refrigerator model WRS321SDHZ13 was delivered on 10/1/25. I noticed it wasn't cooling and increased the level. Then I realized it had stopped cooling properly on 10/6 and called Home Depot which sent me to Whirlpool which sent a technician who came out on 10/8 and said it was the fan which he had to order. He was to return on Friday, but I receive a message from Flamingo telling me to reschedule. The soonest available was 10/14. I'm afraid running the refrigerator might cause more damage, but the 10/8 technician did not tell me to unplug it. I had to throw away the refrigerator contents and have been filling the freezer with ice to keep the basics cool. I complained to Home Depot thinking they should replace the refrigerator since it was less than a week old but was told it was in Whirlpool's hands.

We bought a new Whirlpool refrigerator 3 months ago. It stopped functioning; it would run but not cool. No problem, we'll call Whirlpool and have them repair under warranty, right? WRONG!!! They wanted to schedule a tech to come out 3-4 days later to come out and look at the unit. ABSURD!! UNACCEPTABLE!! What are we supposed to do, go 4 days without a refrigerator? We called a 3rd party repair company who arrived onsite, diagnosed and repaired our refrigerator within 6 hours!!! Whirlpool has nice products but their warranties aren't worth the piece of paper they are written on!

I purchased a Whirlpool refrigerator model # WRS555SIHZ from Metro Appliances and more on 9/3/2025. The fan is so loud you can hear it anywhere in the house and visitors have commented about it. After I contacted Metro about it, they replaced a fan motor which didn't help mush if any. The individual that replaced it said that was normal and he couldn't do anything with it. Then the first time I tried to get crushed ice it wouldn't dispense ice. I was told by Metro that Whirlpool would not let them replace it until I have three different issues and they would have to repair it. I've lost more money waiting more repair people than what I paid for the refrigerator in the first place.

We purchased a brand new house with a brand new whirlpool washer, dryer, microwave, refrigerator, stove, and dishwasher. Within a year and a half we have had to replace both the washer and dryer (both just stopped working the washer was terrible to begin with and didn't clean well). Now, we have to replace the microwave because it no longer heats. The refrigerator randomly stopped making ice and we have had to replace the ice maker. The dishwasher doesn't work properly and is starting to rust. I am seriously afraid my stove is next to go, and due to it being gas I am afraid of the damage it could cause by malfunctioning. We are a family of 4 so we are not putting these appliances under a ton of stress or over usage.

We purchased a Whirlpool refrigerator from Lowe’s in May of this year! A service person from Lake Appliance Repair has had to come fix this lemon 6x!! This time they were supposed to come today, but they called and can’t come until Saturday! We are elderly! We have no refrigerator! Lowe's won’t help, Whirlpool says it’s not their problem! We NEED THIS RETURNED AND REFUNDED! Can anyone help us? What do we do?!!

Purchased a new refrig in Jan 2025. Bought the extended warranty and ice maker. Within a week, the ice maker leaked water on a brand new hardwood floor, ruining it. Asked the dealer to repair the ice maker and fix the floor. Tech said bad part on ice maker. Ordered new one, installed and works fine. Sent in the part the tech said was bad per warranty instructions. Had the floor repaired. After a year, Whirlpool said the part was good and so they would not reimburse for the floor repair, even with the extended warranty. Many emails, phone calls and frustration. Customer service was worthless. Robert Shaw was the extended warranty company. They were worthless. We are out almost a thousand dollars for the hardwood floor repair and never any help from Whirlpool or Robert Shaw. Would never buy another Whirlpool product or any warranty backed by Robert Shaw. Worst experience of my life.

I would give my Whirlpool $1,898.00 refrigerator a Zero star review if allowed. Purchased new in Aug 2024, plugged it in Apr 2025 - stopped freezing ice and keeping food cold in Aug 2025. Paid approximately $500 to have Whirlpool's contracted rep come to fix it. Could not fix; slow condenser leak. Whirlpool will not warrant it. Junk. Doors are cheap. Shelves and drawers are cheap. Total junk. Will not buy another Whirlpool product, ever. Also, sat on hold 4 or 5 times for over 30 minutes to even get ahold of a person. Ridiculous waste of time, money and energy. Trust me, don't buy another product from Whirlpool. Please let them go out of business.

If you are considering buying a Whirlpool appliance, do yourself a favor and DON'T! The drawers and shelves in the refrigerator/freezer are too small to fit and keep falling. I ordered a new water filter and water poured out of it. When I called they asked if it was cracked, I told them I didn't see a crack. Then was told, if it wasn't cracked, it was fine. And of course I spoke to someone in another country.

We purchased a model WRFF3136SZ from Nebraska Furniture Mart on 7/19/25. That particular fridge broke two weeks later due to leaking water. Received a replacement on 8/12/25. We came home after a 2 week vacation on 9/15 to find the control board went out causing the fridge to stop cooling. So over $500 worth of food was spoiled. Called Whirlpool and they sent a repair company out. They are now telling us that due to this being a new model, it is up to 6 weeks for a replacement part. I asked them to please take this fridge and do the right thing and provide a different model that isn't breaking every 30 days.

Bought in Nov. 2024, it broke in Jan. 2025. The compressor evaporator. All replaced, still didn't freeze food. Had worked on 3 to 4 times thru Aug. 2025. Numerous weeks had go with working refrigerator while Whirlpool replaced parts, only to break again, same issue. They replaced compressor 2 to 3 times finally in September. Decided to replace last breakage was reported on Aug. 19th. As of Sept. 9th been informed replacement approved will be 3 to 4 weeks to get a replacement delivered. So if have a warranty, expect Whirlpool to take months to make it right. They have cost me more in lost food, not to mention the extra cost of living out a cooler for months than refrigerator worth. Very disappointed customer.

I recently purchased a Refrigerator for new home. Moved into home and plugged up; would not cool. Repair tech says no refrigerant! Due to leak! Whirlpool refuses to replace defective appliance! BEWARE!!!

DO NOT BUY ANYTHING FROM WHIRLPOOL!!! Horrible company. I have had nothing but issues. From the first three times they tried to deliver they dropped it off the back of a truck. I would have been better off keep my old refrigerator. I bought a warranty also and two years later it still don’t make ice and they have replaced almost every part on it. They also recently replaced the door and it’s not even the same color as the other side but all they can tell me is that it’s on order and they haven’t have been saying that for months now.

We bought our first French door refrigerator in 2014 and we loved the features it offered and especially the space, but almost 6 years later it stops cooling gradually and food started to go bad. We tried to troubleshoot it ourselves and nothing worked. We were using a cooler in the meantime as we did some more research on solving the issue and also possibly buying a new, again. We finally came to a decision to replace it with another Whirlpool model and accepted the fact that maybe we just got unlucky with our first refrigerator. So, we got a similar model with French doors and we're loving it again.

Bought a fridge, nothing but temperature issues. Spent over 2 months going thru service to get a replacement. Replacement was delivered and set up incorrectly, door fell on a 6yr old. Waited an additional 10 days for ANOTHER replacement unit. Don’t bother with Whirlpool, not worth the trouble.

Bought a Whirlpool refrigerator, model WRSC5536RZ, two months ago. Immediately concerned with a high-frequency ringing noise and said so. Was told by sales person that the sound was normal at first but would subside. It did not. Initiated two service calls from Whirlpool for the issue. On the second call, the technician consulted Whirlpool technical support by phone. Whirlpool concluded that the noise was the normal operational sound. They won't fix, won't replace, won't refund. I'm stuck with it until I can afford another refrigerator. I can't live with this one. Sound is piercing, ringing and penetrates to other rooms of the house. Horrible.

I did not become owner of Whirlpool refrigerator by choice. That refrigerator came with my new DR Horton home. Within the guaranty period itself the ice dispenser of the refrigerator had issues. The technician had to make two trips to fix the problem. There is still a water leakage problem near the water/ice dispenser. Whirlpool appliances come with only one year of warranty. The company is more interested in selling after sales service outside warranty period.

I bought a side by side Whirlpool Fingerprint Resistant Stainless Steel Refrigerator in February of 2025. Right from the beginning, the water dispenser dripped after filling a glass. After 6 months, it’s dripping 3-4 times. The issue is the dispenser is set too far in front of the drip tray so the drips go down the front of the refrigerator. Since I have hard water, this creates a white line. I called Whirlpool and they sent a repair service. The repairman immediately said it’s a design flaw and he has had about 20 similar calls. There is no fix for this issue but he said he’d document it and send to Whirlpool. This is something which should have been caught prior to this item ever being shipped and sold. Do not buy!!!

WORST "F - Great" machine. I do not know why they are business. Every equipment I bought from is piece of junk. Quit working barely after a year. They only give warranty one year on 100% of all the parts. Smart move because they know it won't last that long. lol

Freezer isn't cooling efficiently after 4 years. The service provider authorized to repair Whirlpool under warranty in Jacksonville, FL (there’s only one company to choose) is horrible, it’s been at least 3 weeks and still no repair, very poor communication, they basically don’t answer there phones. I’ll never buy another whirlpool.

Our beautiful 9 year old Maytag French Door with bottom freezer and a wonderful separate vegetable drawer stopped making ice and cooling properly. Tech said parts and labor would be $800 and might not do the trick. So... decided to buy a new fridge- sale on Memorial Day weekend so bought a side by side as we are just a bit older now and hard to get into the bottom freezer. Loved it. But... not anymore. In less than 2 months the unit stopped cooling properly. Ice cream would melt, ice cubes would melt, then it would cool again, back to temp. Refrigerator side would go up over into the high forties, freezer even went up to 33. Now to get warranty service, what a joke!

If I could give a rating less than 1 I would. Bought a Whirlpool refrigerator 2 months ago. 3 weeks ago it died causing loss of a lot of money in food. Took them 2 and half weeks to order the part and get here to fix it. I will never buy a Whirlpool product again and various friends and family members have canceled their orders for other Whirlpool products. A new refrigerator should not die after 2 months. My last GE refrigerator worked for 20 years with no problem. No responses to phone calls or contact forms we had submitted. Either Had to do back channel contact thru the original seller and he advised the reps don't even call him back timely.

BEWARE! BEWARE! BEWARE. SCAM. TRASH! The contractors Whirlpool use! I bought a house 3 years ago with brand new appliances, however my refrigerator was only cooling on one side. Whirlpool contracts with this company. A company that pretends to offer professional and reliable service. A contractor came out to do a diagnosis on my fridge. He never not once opened or touched it to diagnose it. He did diagnose it. Upon his arrival I had already cleaned out. He looked inside to tell me that, "It looks like it need a heater replacement." I asked him, "How is that so? By only looking at it and not touching it." He never pulled it out. Nothing of the such. And with every intention with coming back two days later to repair a heater that was never broken for another $319.00.

We purchased a Whirlpool side by side refrigerator Model # WRS588FIHZ06 from Nebraska Furniture Mart. The refrigerator works fine. However, we have had to have the ice machine replaced twice in less than a year. The refrigerator twists the ice cube tray and the tray eventually breaks. The ice also gets stuck before it even drops to the container that holds the ice. The display that shows you how many ounces that are being poured into your cup is also off. My cup only holds 24 oz, but per the display I am getting 32 oz of water even with ice in the cup.

Purchased 3 door refrigerator from Lowe's 6 weeks ago. Hasn't worked correctly since the 1st week. No help from Lowe's, 3rd Whirlpool service tech call. Still doesn't cool and sounds like a lawnmower.

I would sooner go without a refrigerator than buy another Whirlpool refrigerator. We bought a side by side, freezer on the bottom refrigerator, not inexpensive by anyone’s standard. Within 3 years the bottom of the freezer stated filling with water/ice and then spilling out onto our floor. It didn’t take a minute on the internet to see this was incredibly common issue that Whirlpool was well aware of, so aware that they have a replacement fix and video on how to fix.

Bought Whirlpool side by side with water and ice Maker in door. After a year freezer stopped working, with a warranty, wiring corrected in freezer. Next year, whole door replaced. Had 3 year warranty with Home Depot. After warranty expired ice maker failed. I paid to have it fixed. That was a few months ago. Today July 4 it's failed again. I will never buy another whirlpool.

Junk!!! Absolute Junk!!! Microwave/oven, refrigerator, and now dishwasher. Only -3 years old. All have broken. Never buy Whirlpool or any other products associated with whirlpool. Do your research...absolutely junk

Drips from the water and ice dispenser makes a permanent stain when water is dripped down the front of the freezer. No matter how careful you are, and try not to drip when dispensing water or ice, it will stain. I’ve used three different products on it, but even though it looks like it’s gone for a while, it will magically show up again. Whirlpool needs to admit it’s an inferior product and remedy it. My 3 year old house came with this fridge, so I had no choice, but other than the poor quality of the stainless steel, it’s a good appliance.

I bought the Whirlpool Model: WRS588FIHZ refrigerator and had it delivered and hooked up on February 3rd, 2025. It is now, almost July, and I've waited this long because there were a lot of reviews that spoke of bad compressors and other negative issues. Fortunately, I haven't had any issues with my frigdge and the ice maker works great. I wanted to give my experience to give others hope that maybe some bad issues have been resolved. I would definitely buy this refrigerator again!

I had to replace a $3000 French door LG fridge that was under extended warranty and completely died with a $3000 French door Whirlpool as I don’t trust LG anymore. I liked everything about my LG fridge except for the fact that it died completely and simply no longer worked after 4 years, The whirlpool fridge was a equal value warranty replacement, it works, but its design features are not as nice as the LG, The French doors are unbalanced and flop open uncontrollably, I have to control the door as it opens otherwise it crashes open. The doors also require a lot of force to close. There is sometimes a warning chime when the door is left open but it takes way too long to initiate so you may leave the room with the fridge door open and not know it before the chime goes off.

I bought a refrigerator. It lasted one month. It's being repaired a second time. Whirlpool has The WORST customer service and refuses to replace a refrigerator that broke after one month. NEVER DO BUSINESS WITH THEM!

Whirlpool is an absolute disgrace when it comes to customer service. My husband and I have each tried to get a hold of someone in the customer service department for 3 weeks now, only to wait on hold for 45+ minutes each time before having to hang up and carry on with our lives. Our refrigerator has been broken for 3 weeks. We had a service repairman (non-Whirlpool affiliated) come to our house, replace the motor, etc. THREE times now. Today when the repairman came, he let me know that it's a fuse shortage on the refrigerator end. I cannot get a hold of anyone at Whirlpool to assist with this issue and we're now stuck with a broken refrigerator we bought only 9 months ago. Never again will we buy a Whirlpool item.

I purchased a top load Whirlpool washer in Oct. 2023 (model WTW4816FW). This will absolutely be my last Whirlpool product and I will dedicate myself to encouraging everyone I know to avoid Whirlpool at all costs! The control board malfunctioned 18 months after I purchased the washer and when I called Whirlpool they stated that it was a "known problem" but were not willing to do anything about. How can a company not stand by their products when they have a known issue affecting thousands of customers? The Whirlpool rep also informed me that "Whirlpool just doesn't make products like they used to". Are you kidding me? Furthermore, this "known problem" is also a serious safety hazard as the drain pump will run constantly and continually heat up underneath the machine unless the entire thing is unplugged. Whirlpool is not only knowingly producing faulty products, but are knowingly putting their customers in danger. Do better, or don't do business.

I was an appliance repairman for 30 years and stood by Whirlpool products. The company took a turn for money greed rather quality and customer satisfaction throughout the years. Listen when I say fact-check other reviews. My experience and opinion today is to tell you, Do NOT buy Whirlpool/KitchenAid! Side note; Maytag was bought out by Whirlpool and greed! They are lost in a world of better products and customer service and don’t seem to care less. Sucks I bought a Refrigerator Oven Dishwasher and Microwave just two years ago. All have issues but the Refrigerator is top crap!

I purchased a refrigerator in Jan 2024. The temperature control failed and was replaced within 2 months. Since then, it has failed 3 more times. Each time causing significant food loss. The first repair was under the manufacturer’s warranty. The subsequent repairs have been with a service provider. Whirlpool refuses to acknowledge a defective product and offers nothing to compensate for food loss or replacement of their defective refrigerator.

Bought a brand new side by side refrigerator and I hate the stainless steel finger proof finish. It looks streaked and stained. My 10 year old stainless fridge looked like new. I wish I would have fixed it.

We have only owned this refrigerator for 3-4 years. We began having experience where the coils in freezer compartment iced-up. So my wife would place a towel in the bottom of the freezer, unplug refrigerator so that the ice would melt and then the refrigerator would run better for a while. We did all the DIY Repairs that we could find yet nothing seems to work long-term. We have replaced several parts on this refrigerator in an attempt to keep it going. We get excited that we have finally repaired the refrigerator only to be disappointed after a few days or week and then the refrigerator will not stay cold on refrigerator side. Then our milk, juices and food items begin to get spoiled.

We purchased a washer back in January. After 2 weeks, we realized that we had water in our bedroom. Investigating we found that the drain hose had a small leak. Calling Whirlpool customer service, they told us we had to file a claim. I got the claim form, 2 estimates, pictures, the defective hose, and sent them to Whirlpool. After 2 weeks they told us that they had to send the hose to the manufacturer for testing. It had been 2 months and still have not resolved the issue. There are no phone numbers other than ones for customer service and they only can tell us that the issue is being looked into. When we email the only response we get back is a form letter stating that they have received the email. This is not a way to keep the customer informed.

We were left with a non functioning (brand new) fridge for 2 months. Customer service was nice but there is nothing they can do for you. Fridge stopped working (lost contents) after multiple services attempts. Could not be more frustrated with the way Whirlpool refused to compensate or even try to right a lemon of a fridge. The company that sold us the fridge eventually went to bat for us and Whirlpool even pushed back at them sending us a new fridge finally. Whirlpool seemed to not care we were living with a broken fridge. Very inconvenient. Beware and read the warranty before you buy. There are all kinds of things in the warranty that allow whirlpool to do as little as possible.

This is the worst fridge that we ever had. It has broken down 5 times and it is only 2 years old. The evaporator motor and thermostat have been replaced and it is still breaking down. Now it stops working and then starts again after 3 days then works for a week then stops for another 3 days. The last repair tech said he couldn't fix it because it is working. We have to wait for it to stop and let all the food spoil once again. This is unacceptable for a company like Whirlpool. We can't have a fridge that works for a week and then stops working for 3 days.

Refrigerator had to be repaired at 2 months old. $300 worth of food had to be thrown away. Whirlpool refuses to help replace food loss! Terrible business practice! Would recommend going with another brand!!!

STAY AWAY FROM WHIRLPOOL!!! All these reviews are exactly like my situation. What a shame that a well-known company is ripping so many people off. I wish we could all get in a class-action suit against them. I bought my side-by-side Model # WRF560SEHZ03 from Home Depot, within a year the compressor was spewing gases into the fridge and everything went warm, then, 3 months later, it happened again. Whirlpool customer service IS HORRIBLE and no compensations. Said I had to pay $150 for diagnosis and repairs since I didn't have the extended warranty.

Whirlpool refrigerator model wrs325 sdhw01 has two condenser coils you access by taking off the front grill. There are two Banks of coils you can only access the front Bank to clean the coil Bank behind that is not accessible to clean. That's causing the refrigerator to be less efficient and fail faster. If the design was better to allow access to both coils to maintain. Avoid this product.

I bought a Whirlpool side by side two years ago and it has broke down 4 times. Thankfully I bought an extended warranty. The last two breakdowns have been 2 weeks apart. I contacted Whirlpool if they would replace the appliance since it has broke down this many times in 2 years. They say no. And no to the $100 I've spend in spoiled food and having to buy ice to put in a cooler to keep some food cold. I will never buy anything Whirlpool makes. They are terrible at customer service. And unwillingness to help out in any way. Very frustrating with this company.

I purchased a Whirlpool french door refrigerator in February at Lowe's. In less than 2 weeks the freezer wasn't working. I called Lowes and ask for my money back and that I wanted to purchase the LG that I had also looked at. They said no because I didn't buy it with a Lowes credit card. It's only 48 hours after delivery that you can get a refund if you don't use their credit card.

I bought 10-ft 1/4-in Compression Inlet x 1/4-in Compression Outlet Stainless Steel Ice Maker Connector QTY 1 Item #: 247028|Model #: 98517 Whirlpool 24.6-cu ft Side-by-Side Refrigerator with Ice Maker, Water and Ice Dispenser (Fingerprint Resistant Stainless Steel) QTY 1 Item #: 1030901|Model #: WRS315SDHZ On October 25th 2024. ON March 5th, it broke! The ice maker stopped working, then the fridge. lost $500 in groceries, it took whirlpool 3 weeks to get a tech out to me, and never called me when techs cancelled as they were supposed to so I missed 3 days of work for nothing, and no fridge tech.

If I could give Whirlpool a zero rating... I would...horrible customer service on top of selling the worst scrap appliance on the planet...Run like the dickens from anything made by them. After a month of finger pointing, Lowes and Whirlpool have informed me that I am now the proud owner of a $1,500 BOAT ANCHOR....BEWARE..!!!

I am so disappointed in Whirlpool fridge. And as I checked on other reviews, there's lots of 1 star. Manufacturer defaults shabby workmanship. The motor is lower. Had scratches on the door. I wouldn't recommend this to anyone. They need to change their workmanship.

I recently purchased Whirlpool appliances to included a stove, dishwasher, microwave and refrigerator. The refrigerator was delivered November 2024 and the ice maker has stopped working. My initial call to Whirlpool was on 3/12/2024, and I am still waiting for someone to contact me to schedule a service call. Yes. You read that correctly. That is ten business days waiting to even get an appointment scheduled. On top of that their customer service representatives are not knowledgeable about my product. Each call to the “whirlpool customer service experience” is just that an unforgettable experience and not in a good way.

I contacted Home Depot after 2 1/2 days of receipt of a new refrigerator/freezer to report continuous loud sounds emanating from a newly purchased refrigerator/freezer. After a few days the refrigerator continues to make sounds loud enough to be disturbing. When I reported the issue the HomeDepot representative argued that I did not meet the window allocated for reporting. I believe I acted reasonably waiting a day or so as after the appliance was initially plugged in, it began making the extremely loud sounds, which I attributed was normal, as the motor(s) and compressors where ramping up to bring the refrigerator to the desired temperature. The loud sounds emanating from the refrigerator/freezer never stopped.

I purchased a Whirlpool refrigerator when I moved into my new home in July 2022. Five to eight months into having the fridge, I started to experience issues with the ice maker. A technician came out and supposedly repaired the problems, but they charged me for coming out since I didn't get a warranty. I had no problem paying out of pocket to get it repaired properly. The same technician came out four more times for the same issues, and still, the problem was not repaired. Why continue to waste good money for a problem that continues to exist?

Whirlpool does not stand behind its product. I bought side by side refrigerator in 2019. I had to have repaired every year. The final repair was an eye opener. The refrigerator door gasket needed to be replaced. The maintenance company replaced the gasket. The door design is defective. I can only replace the door. $629 plus tax and installation. Whirlpool Darlene escalation department said this is how it goes if Whirlpool design is defective. Buy a new door because we do not stand behind our product or just buy a new refrigerator with only a 20 percent discount. I do not have one thousand dollars plus to pay for a new refrigerator. I already spent money on had to throw out. Only fools would buy a whirlpool product.

We purchased a Whirlpool high end refrigerator in October 2023 from Lowe’s. We did not purchase the extended warranty because we thought we were purchasing a quality product and it had a 1 year warranty. WRONG!! At 14 months the compressor went bad. The representative from Whirlpool was kind enough to recommend purchasing an extended warranty through a third party and assured us that this repair would be covered. We were without our refrigerator from January 25th through February 26th!! We ended up buying another refrigerator (and I guarantee it was not a Whirlpool product) to put in our garage after three weeks without one and no time frame to fix the Whirlpool one. We had to throw a lot of food away and were living out of a cooler buying ice every other day for essentials.

Very very poor customer service. Not even care about customer complaints. If we do complain they are Sending inefficient technicians multiple times and they were unable to resolve the issues.Ignoring emails even escalated to top management and seniors.

Horrendous customer service and poor appliance quality. My fridge broke down before the two year anniversary. Serviceman was supposed to come in on 3/5, at the last minute they cancelled and could not be reached back to reschedule! NEVER AGAIN! Trash this piece of garbage and make sure my family and friends are warned NOT to buy this brand.

The true test of a refrigerator is at the 4-5 year mark. Just short of 4 years, the ice maker stopped making ice. My model # is WR588FIHZ00. Months of repairs replacing all parts did not resolve the problem. Apparently, the water line keeps freezing up. The only repair left to us is to replace the entire door. At a substantial cost! I called Whirlpool and was told, since the fridge was at the 5 year mark, the management team said no. There is a class action lawsuit that Whirlpool has agreed to, but it is on the French door style. We own a side by side. Also, the back of the fridge shelves are so cold, items freeze! DO NOT BUY.

Purchased in 2020. I’ve already replaced the ice maker tray assembly last year. Yesterday it was making ice but would not dispense. Googling issue provided me common problem with these models. Broken wires at the lower left freezer hinge. I looked and sure enough there were 5 broken wires. Apparently it is an issue with this Whirlpool/Maytag refrigerators. Difficult area to work on and make repairs. Don’t buy Whirlpool/Maytag refrigerators.

In 10/2020 bought a Whirlpool French door refrigerator and KitchenAid dishwasher for about $3,600.00 total. As of now, the fridge needs a new thermostat and both french doors need new seals. The plastic for the light broke on the right door so no light when opening that door. Seals and plastic are cheaply made and it's easy to see why seals split and cracked.

Recently purchase a Whirlpool Gold Refrigerator French Door Model. Unfortunately I opted for the model with the inside water dispenser. The design is not user-friendly and I'm so unhappy with it. One must open the door and reach in with both hands, one hand to hold the glass under the water dispenser, and the other hand to push the button above the water dispenser. My shoulders are large and don't easily reach in with only one door open, so both doors need to be opened. An inconvenient and burdensome aggravation reminding me of my poor choice every time I want a glass of water.

I just bought a new Whirlpool model # ** refrigerator. When the compressor comes on, it makes a very loud humming noise. They told me that is normal. Obviously, it is a factory defect that they refuse to acknowledge, recall, replace, repair, or correct. 93% of Whirlpool customers give them a one-star review. Now I know why.

I bought a top freezer Whirlpool refrigerator in 2009, and it served me faithfully for 16 years. I was sad to see it die, but I plan to replace it with as similar a model as I can find. The people who hauled it away for me also recommended I get another Whirlpool, saying "there's a reason these refrigerators come standard in most apartments. They're reliable."

Whirlpool wrs588fihv00 is junk. Whirlpool is selling subpar refrigerators and they know it. So many people have the same cheap ultra-thin guage wires running to freezer. Talk to parts department. They knew the wires broke going into bottom of freezer. Said I have to buy whole door for $929 plus shipping. They don't sell a harness. I will never buy their garbage products again. What a joke of a company. I also see there are class action lawsuits for this known problem. I hope they fine them on top of refunds.

Let's keep in mind others will see this review. That's a joke! So I was scheduled for a service call today for my fridge of less than 6 months old. The Compressor went out. Fast forward.... The tech never showed up and never called to let me know he wasn't coming. The office Manager April hung up on me. I think they get a kick out of selling junk. April the office manager told Me there was no one there over her to speak to. I will never own nothing Whirlpool.!!!

In November 2024, we had an unplanned need to replace our refrigerator. After a day of reviewing different brands and models on the internet, we settled on Whirlpool French Door Mount. Here are the numbers: WRFF3036RZ00 and KD4809089. My issues are as follow: The doors have six compartments which I placed various items. Unfortunately, every time a door is opened and closed those items move and clang against each other making loud noises with the possibility of breakage. In the main refrigerator part, the drawers are wobbly and feel like they will go off track or break. We did not receive a butter tray or ice cube trays. My husband was unsatisfied and spoke to Whirlpool. Unbeknownst to us, a couple of men rang our doorbell one day about the refrigerator but I had no idea they were coming. When asked why, one man called a number because he didn't know either. They abruptly left.

Bought a Whirlpool fridge on May 8, 2023. On May 11, the fridge was dead. Whirlpool would neither replace it (corporate policy) nor fix it (no spare parts in stock). By late July, two compressors and one mother board later, the fridge was finally up and running. On February 7, 2025 the Whirlpool fridge was dead again. This time it’s the fan, which - surprise, surprise - is not in stock and is backordered from China on a timeline of weeks. So…we cut our losses and bought a Samsung fridge which should be with us in two days. Damn you, Whirlpool. We’ll never touch another product of yours with a 10-foot pole.

I have purchased two brand new Whirlpool refrigerators in the last 2 years and I am still having problems with the second one. I have had multiple repair specialists repair my refrigerators four to five times for each refrigerator, I will never buy another Whirlpool refrigerator or appliance as long as I live. The repair specialists are very hard to work with. They are not trustworthy and they to like to do repairs on a daily basis so they could keep their job. Knowing that they're not fixing the refrigerator, they still do the repairs. They said it's the way their companies run. I had to run one repair guy off for lying to me on several different occasions. So sick of Whirlpool and the repair specialist. Never again.

I purchased this refrigerator and have had the wiring harness in the freezer door to break the wires from normal opening and closing of the door. Only solution is keep repairing until breaks again. Whirlpool rejects my negative review of this issue on their website..

We purchased the Whirlpool 5 door refrigerator (W10772358) approximately 5 years ago. Paid $2400. About a year and a half after purchase the bottom freezer wouldn't stay cold enough to keep everything frozen. We had someone out for "Warranty" and they said it wasn't covered. We had to pay $300ish to replace a sensor. Then in October 2023, the water dispenser in the door quit working, another broken part for $300ish. Now the freezer quit freezing again, had a technician out and he defrosted the completely frozen over coil (freezer draw was left open slightly for about an hour 4-6 months ago), reset everything and it was working properly again (by his testing), charged me $170.

The LED light in the French door refrigerator started blinkering and went dimmer. One of the LED light bulbs stop working. Tried to take it out for repair but was very very difficult to pull out the whole thing. It seemed like it is going to break. That means it is not easy repair or replacement. The item itself is very expensive. The LED should not break this early as it just 3 to 4 years old. I strongly recommend buyers to be cautious while buying any Whirlpool appliances. I do not recommend whirlpool appliances.

Bought my refrigerator (WRQA59CNKZ) in May 2023... Two weeks ago the top compartment's light went out. The manual specifically states, “The lights in both the fresh food and freezer compartments are LEDs which do not need to be replaced.” However, according to several reviews online, a light needing replaced is quite common. Despite this, Whirlpool states there are no recalls. They told me my only options are to pay several hundred dollars for a repair or buy a new appliance... completely replacing a year and a half old fridge (because of a light) is actually one of their solutions. The replacement part alone costs $229 on their website and is listed as "Factory Backorder." It appears this is such a common problem that they can't even keep the part in stock. Look elsewhere if you're wanting a quality product.

In July of 2024 we bought a Whirlpool Refrigerator, Model WRF535SWHZ12, and we are very disappointed in the quality of the four shelves inside. The fridge is just 6 months old and there are dents in the metal facing of all shelves. We know this is cosmetic but feel this should not happen after 6 months. After calling the warranty company and Whirlpool, there is nothing they can do after 30 days. There are 2 senior citizens living here so it is not like people are banging the shelves while putting food items in. This is poor quality in our opinion. We had a GE Profile Fridge before this and it lasted for 14 years, no issues. We are moving soon and have to leave the refrigerator here for the new owners so needless to say, we will not be purchasing any Whirlpool appliances for our new home. The appliances are GE Profile in our new home so we will continue purchasing that brand.

Very disappointed in this 2 +yr old refrigerator that won't cool enough for the food. 45° is what it cools to. It's set on 33°! Door ice-maker doesn't work. The freezer works fine, and it makes ice. Very Sad that it would cost around $1,000 to fix a 2 yr old Refrigerator. It would cost almost $1,000 to fix. That's Sad that it only worked for almost 2 yrs.

Purchased a Whirlpool sided by side WRS588FIHZ06 in July and have had it replaced 4 times due to malfunctioning freezer / poor seal.. Things freeze. Thaw. Refreeze. Ice buildup.. Completely unacceptable for a new product..Due to timing issues we did not have the water line installed until recently and now we have a non functioning ice maker.. When water fills the ice line it leaks all over the floor.. Water line is working. No leaking when using water side..We have had so many service calls I’ve lost count … Now freezer door needs to be replaced which will take 6~8 weeks.. So afraid I’ll be back to a poor sealing freezer.. If I could find any other manufacturer's product to fit in the spot I absolutely would but we are stuck.. What happened to the quality of Whirlpool? Extremely disappointed. Would not recommend or purchase Whirlpool again..

My refrigerator's compressor failed within warranty within 2 years of purchase for last more than one month. I contacted customer care and written to CEO. But no one is responding. One day I received a reply from Whirlpool that this compressor is not available and they wish to replace but I have to pay huge amount which is more than replacement cost. I am still following but after that no one is responding to replace.

I purchased a Whirlpool refrigerator in June of 2024 and the freezer temperature goes to 32 degrees and melts the ice and the ice cream and then after destroying my ice cream it cools back down to negative 10 degrees. This is not normal. I have contacted Whirlpool and they have sent a technician out twice but they still haven't figured it out. After changing every part except for the compressor, I still do not have a working refrigerator and now it's December. I feel as if Whirlpool does not take responsibility for their products. I have bought Whirlpool appliances for a long time but after this experience, no more!

Purchased Whirlpool model Wrf767sdhz April 2023, in less than a year the second ice maker in the freezer broke. I'm attempting to get a warranty claim filed but don't think they will honor it because I was trying to get the freezer repaired through secondary warranty that we purchased. Otherwise, the fridge is nice, unfortunate that this happened to us.

The compressor of my Whirlpool bottom mount fridge with model no. URB551WNGZ started failing only after 2 months of using the brand new fridge, I called customer service in worse customer, they had to replace the compressor for me, as it completely stopped working after two months of purchase. After the new part was replaced, the fridge started making loud noises all the time, louder than my Nespresso machine, it's not with a reasonable tolerance level, I cannot sleep and do my work with the noise of fridge compressor on almost 24/7. It’s making louder noises than any old fridges I have used in the past. And I have to wear earplugs at home.

In store purchase Whirlpool Refrigerator 19 October. 10 days later delivered a damaged and defective Refrigerator. After the unpacking on the truck and setup a noticeable dent on right side and a melted seal on the refrigerator side which hampers the seal of door. This had to be done at the manufacturer. I witnessed the unpacking of Refrigerator on the truck. Who is doing the inspections at the manufacturer? Obviously this Refrigerator wasn't inspected before packaging for shipment. Now we have to wait 15 more days for our replacement/exchange. Unbelievable and Unacceptable. It will be 25 days without a functioning Refrigerator. Be advised, the delivery team was one of the most professional teams that I come across in a while. Standing by for the Refrigerator that I purchased on 19 October.

Never again will I purchase a Whirlpool product. I’ve had nothing but problems with dishwashers refrigerators and stoves. We bought a new house in 2000 and put all whirlpool products in it and out of the four units three of them have failed costing me time and money because it’s out of warranty for design failures. The refrigerator has a pinch point in the freezer door that cut the power lines to the ice-maker and control panel.

I would like to share my experience with a Whirlpool fridge I purchased less than three years ago from Canadian Appliances. Two months ago, I discovered that the door had rusted in several spots, and the condition has been getting worse. I called Whirlpool customer service three times and emailed them with attached pictures. Finally, they informed me that my fridge is not under warranty, and I would have to pay 50 percent of the cost to replace the door. I did not accept this because I paid $2,500 for the fridge, and I cannot trust the quality if I have to pay for repairs. This is poor and unacceptable quality.

Garbage dishwasher. It stopped working within six months, and I have been waiting for Whirlpool to fix it for over a month; the response that I have been hearing when I call is always, "We are waiting for the parts." And it takes me probably 30 minutes to connect to an agent. Stay away.

The worst customer service ever. The fridge kept having problems immediately after the warranty expired. All the problems are related to a very poor design of wirings and mechanisms. The wires crossing from the freezer section to the freezer door where all the electronic controls are got snapped because of the simple operation of the door. Only by opening and closing the door, those wires wear off to the point that they simply snap interrupting communication with vital mechanisms like the ice maker and the defrost cycle. Extremely poor design.

After warranty ran out the thing stopped working right. Service call, diagnosis, and parts more than a month later and we still are without a fridge/ freezer. Whirlpool is a throw away appliance, nothing but problems! Would not recommend to anyone.

A Chilling Disappointment: Whirlpool Refrigerator Fails to Deliver. After investing in a brand new Whirlpool refrigerator on September 4th, I've been left with nothing but regret and spoiled food. Despite four service calls and over a month of patience, this appliance has proven to be a colossal failure.

Our Whirlpool refrigerator died in June and we bought it in October. We called the repair. They came and put in a new motherboard. Two weeks later we called again. They came and put in a new motherboard. Two weeks later we called again. They came and said nothing was wrong. This time it froze all our products. They told us not to put anything on the top shelf, so we have everything getting destroyed let us is freezing and we called again and they said they were gonna come out. They called and canceled The day they were supposed to come out. They told us to call Whirlpool care and they said that nothing‘s wrong the refrigerator. They never even came to our house.

Zero Stars. My Whirlpool fridge was the only fridge I ever owned that stopped working properly, and mine stopped working properly after just under 5 years. It cost over $400 to fix. I will never ever ever buy another Whirlpool fridge.

Stay away from Whirlpool everything. We bought a brand new Whirlpool fridge less than 2 years ago and it already went bad. Right after the warranty expired. They did not stand behind their product. They just wanted me to purchase and additional warranty that costed as much as a new fridge. Crooks!

In less than a year, required ice maker replacement 3 times and still doesn't work! Last Whirlpool tech wouldn't answer calls. Whirlpool told me to hire someone myself. We'll live without one and never buy Whirlpool again.

I purchased a Whirlpool refrigerator in 2023 which Whirlpool elected to replace in December 2023 due to an ongoing problem. The replacement refrigerator had the exact same problem as the original one, then it quit working the week of Christmas 2023. The certified Whirlpool Appliance repair company (S&S Appliance) has made more than 10 service calls on the replacement refrigerator since January 2024 and replace more than 25 parts, replacing multiple parts more than once. Parts that have been replaced include the icemaker, valves, gaskets, tubes, reservoir and a regulator. I did not receive the invoice of parts replaced in January 2024 and have asked for it numerous times and all requests have gone unanswered.

Whirlpool is now setup to profit off the lack of quality of their appliances. If your appliance is lucky enough to make it through the first 12 months covered under warranty and breaks after you'll be paying another $360 for them to cone service and if that's sounds like too much they'll make you feel better paying $32 monthly in case you lack basic Math skills. I'd describe their business as Predatory.

I purchased a Whirlpool Freezer from Lowe's. I have already given Lowe's a 1 star review. It was delivered 7/28/24. I waited the 6 hours after it was set up to put things in the freezer. I went out the next day and everything was frozen I didn't go out to get anything out of the freezer until 8/2/24, Everything was thawing out. I called Lowe's and they said they could do nothing because it was over 48 hour and their policy was no returns on appliances after 48 hours. They told me to call whirlpool. I did on 8/5/24 because their customer service was closed until the next Monday, They said they DO NOT REPLACE. They sent a repair person. He came the same day, He said that the compressor was leaking out the fluid, he would see if they would replace. I called 8/9 to see what the progress was. They said they would escalate parts search. 8/12 I got an e-mail that said part was in stock and to wait 10-14 days for a tracking #. I am still waiting on Whirlpool.

Less than a year old refrigerator sensor and LED lighting dead. Buyer beware. People have reported lots of issue. They need to regulate Whirpool as a company because they own all the brands monopolizing and creating Whirpoop products.

I bought this fridge 31 July, never got down to temperature. Thought to myself sometimes they are just defective. Called the warranty repair, sure enough bad compressor, parts on back order. Lowe's replaced with same model. Same model same problem bad compressor. Same warranty repair, same nothing I can do about it. Thought to myself, no way there could be 3 bad ones from the same place, but you guessed it. Third order same story. Finally wised up and got a refund and picked something non-Whirlpool. Not only were the refrigerators terrible, whirlpool did not want to do anything about my family not having a refrigerator for a month. Please do not buy this fridge and if you want great service do not buy whirlpool. Lowe's however, very responsive and helpful with all the replacing!

As part of the deal when I bought my house in Dec. 2022, the previous owners had to replace the existing refrigerator. They left a brand new Whirlpool. Firstly the design itself is awful. Nothing fits well into the shelf compartments, as if the engineers just threw something together without any regard for what might be stored there. The top isn't flat, rather it's bulging as if someone jammed stuff inside to make it fit, and now the seal on the freezer has peeled halfway off so the door no longer shuts right, leaving a situation with ice and frost forming inside. I would expect more from an old established brand like this, including a company that can stand behind a major purchase like this for more than one year. I will probably soon be replacing this unit and will steer way clear of buying any Whirlpool products in the future.

Very disappointed with my Whirlpool French door fridge. I either have condensation dripping on the floor from the middle seal when I don't use the "humidity control" feature, or ice build up in the freezer when I do. Which is the less of the two??? I am going nowhere with their customer service department. That seems to be what this model does. Not sure I want to pay $200 to call a technician who will tell me it is the way it is....

I have never been more disgusted. My $1300 stainless steel fridge MOD.WRS321SDHZ08 turned 2 years old this month. I called the warranty services because it was warm one day. They told me that I would need to come have a tech diagnose the issue even though I have already diagnosed it. The problem is it is the defroster. A CRUICIAL PART of a working refrigerator that is ONLY COVERED as part of the 1 YEAR WARRANTY! So they gave me 2 options. Option 1 is a one time fix costing $477 PAID IN FULL BEFORE ANYONE WILL EVEN LOOK AT IT!!! (30% of the cost of the fridge). Or I could purchase a warranty which would cost me $43 a month INDEFINITELY! (Because if it doesn't last 2 years, it could break literally everyday!) I have thrown out everything in my fridge multiple times now because of this.

36-Inch Wide French Door Refrigerator - 25 cu. ft. Model: WRX735SDHZ07. Absolutely the worst refrigerator we ever bought! Our last refrigerator lasted 30 years. We bought Whirlpool because it is supposed to be reliable. This refrigerator just barely lasted 2 years before the compressor stopped working. There's only one company in the whole NYC area that does warranty repairs and you have to wait at least 2 weeks for an appointment. That company has so many complaints with the Better Business Bureau that we weren't willing to wait 2 weeks. Our local repair guy, who came the next day tested it and said the compressor was so bad he wouldn't recommend fixing it. We will never buy Whirlpool again!!!

I Bought a brand new Whirlpool french door refrigerator in May '24 from Home Depot costing $1,800. After 5 days, both the freezer and ice machine stopped working. Home Depot has 48 hr return policy on all major appliances. (Please keep that in mind) so I had to call Whirlpool under my 1 yr. Warranty. Over the next 2 months they sent various repairmen to my home 6 times in total, to attempt to fix it. Plus another 2 times that were no shows. That's 8 mornings I took off from work in total. Only after 2 months with no freezer/ice machine, attempting 6 times to repair and changing a multitude of parts did they FINALLY decide to credit me (not refund) the $1,800 towards a replacement. And here's the icing on the cake....

Purchased a new French door refrigerator in 3/22. Now in 8/24 the Compressor is out. Took them over a week to get someone out here. I told them it was the compressor, but what do I know. The Tech came today and he said it's the compressor. They of course have to order the part. It won't be in for over 2 weeks. What is a family to do with no refrigerator. Why aren't these parts in stock. There is no one to call, no one cares. everyone directs you to online. Shame on Sears for having Whirlpool make their Kenmore brand. I believe things are programmed now to stop working. I have had appliances that lasted over 30 years. You don't mind the cost so much if they last but 2 years. Nowadays, it's normal for expensive appliances to fail shortly after the warranty is no longer valid. That is NOT acceptable. I would avoid buying Whirlpool or Kenmore appliances if I were you. Look for something old, you will get more bang for your buck!

I will never buy from Whirlpool again. I bought a Whirlpool refrigerator 8 months ago from Castro, the compressor is burnt and they don't have this part, they ordered it to come from America, but nobody knows when???! This is awful and no one is responsible. What should I do without a refrigerator? All the food in the fridge and freezer was spoiled! Customer service is awful!!!

I wouldn’t even give this Whirlpool refrigerator one star. The product quality is terrible, and the service is even worse. I received a brand-new Whirlpool refrigerator as part of my new home, but the freezer section never cooled properly from day one. When I contacted customer care for a replacement, they refused, stating that because it was purchased through the builder as part of my home package, it couldn't be replaced. They insisted that unless the service technicians declared the appliance irreparable, they wouldn’t replace it. The service technicians took 3-4 months and multiple visits to fix the fridge, all while I endured a Southern summer without a working freezer or ice maker. Their lack of expertise was frustrating, and customer care was completely unhelpful.

Whirlpool has been aware of a broken wire issue in the freezer door that causes issues like in my case the ice maker doesn’t work. As of today, Whirlpool doesn’t have a recall or quality issue listed. Because I purchased it 3 years ago the only solution or fix they were able to offer me was a 15-20% discount on their website for a new appliance.

I got Whirlpool 25CuFt 36-inch Wide French Door Refrigerator with Fingerprint Resistant Stainless Steel model WRX735S DHZ03. I'm so disappoint. In the first 2 years the LED light module in the upper fridge failed twice and the worst part is take it out to replace without broken the tab of the module cause by the bad design. I'm very unhappy with it and not recommend Whirlpool fridge to anyone.

My 10 month old Whirlpool Refrigerator, Model #WRF757SDHZ04, quit working. It took Whirlpool 1 week to get a technician out. He came out, told me he found the problem. 24 hours later, the fridge is still not working. Of course I lost all my food. This was my second Whirlpool appliance and I will NEVER buy the Whirlpool brand again!! Buyer beware!

First and LAST Whirlpool I will EVER buy. Their WRF560SEHZ03 side by side fridge compressor failed 11 months into ownership. No replacement part available. 6 weeks into trying to get this resolved- STILL no answer. Whirlpool SUCKS!

NEVER BUY A WHIRLPOOL FRIDGE. Whirlpool Fridge Model WRS555SIHZ03 Whirlpool Serial Number HRA0266137. We bought a new Whirlpool side by side fridge that arrived February 27, 2021. As a new fridge the cost was $2152.63 Cdn including tax. In April, 2024, around 37 months later, there was an observable problem with the ice maker. Water flowed all over the front door on the freezer side of the fridge.

I bought new in March 2024, in May 2024 it stop working. There has been a repair person here working on it and ordering parts three months, it’s not fixed. I have wrote a letter to company, no response. I am a senior citizen and it has been very hot. I have no refrigerator to keep food, water, ice. This is the worst experience for me. I paid for it on my credit card, the price was more than my social security check, it is a hardship on me.

10 days after purchase fridge quit working. Need a class action lawsuit. This is ridiculous. Whirlpool should have to replace my new groceries I just put in there 10 days and fridge is toast. Need new compressor. Junk. Whirlpool needs to do better. Call me whirlpool **.

I bought a Whirlpool fridge (model WRF757SDHZ04) and had it installed in my house in February 2023. Sixteen months later, the evaporator fan motor died, preventing my fridge from cooling. The repair technician took two weeks to fix the problem. The new part and labor cost me over $370. Because my fridge was just outside the one-year warranty, Whirlpool refused to reimburse any of my repair costs, even though my wife and I separately called Whirlpool to complain. I'll never buy another Whirlpool appliance again. I'm tempted to stop buying $50 water filters for my fridge because I no longer want to give this company any of my hard-earned money.

I will never buy Whirpool products again. Bought all new appliances in July of 2020. Refrigerator was delivered in December of 2020. 3.5 years old and it quit working. Service people think there may be a freon leak but won’t know until they tear it apart. Warranty does not cover this. Today the microwave quit working. No warranty covered on that either. And to think I still have a Whirlpool dishwasher, washer and dryer yet. I’m sure they will be failing soon as well.

The new refrigerator has three freezer shelves and seven shelf spaces, and arranged logically I have 22" between shelves. Angela at Whirlpool tells me they do not recommend buying more shelves because it will impede the airflow, and she gave me no help whatsoever on how to buy more shelving. You MAY be able to fit about a third of your expected frozen food in the freezer. I bought one shelf -- $250 -- and it doesn't even fit properly. But feel happy for Whirlpool, they saved a fan outlet and shelves. The refrigerator is LOUD and wakes me up at night. It locks without input, so that's a repair charge down the road when I am locked out of my bare-minimum food. And I paid more to get this brand!

Bought new fridge by paying whole amount at once and it is so bad. Just after a month of purchase excess cooling was happening. We requested for exchange but Whirlpool company didn't do. They came around 3-4 times and don't know what all they did. We were against it but they were adamant they won't change. They then repaired and changed the sensor. And now again after 4-5 months, fridge is not cooling only. I have bakery business, my cream and other products are getting melted. The store from where we bought (The Great Eastern) and Whirlpool company both are behaving very badly with this. I request someone to look into this matter.

The worst company, the worst product, the worst service. 30 days completed When I have given complaint on washing machine, still they did not come back to me which I bought 2 years 8 months ago. I strongly recommend do not buy their product.

This refrigerator cost me over $600.00 and everything in it froze. Called about a month after and had a person come out and try to fix. They caulked something and reset. The food continued to start freezing again I called and had another service guy come out and ordered an new thermostat. Had to wait, turned fridge to lowest setting. Finally got the thermostat about 2 months later. Tried that for about 2 months and it started all over. Had one more service tech out probably another 2 months later. Worked for bit then slowly started freezing again, slowly turned temperature down little by little, quit using some of the drawers. Last straw was the one shelf fell off. There is no reimbursements. Not a new fridge was ever offered. Now trying a new company. This was a lemon. Should of gotten a new fridge in exchange.

I bought the most expensive refrigerator I've ever purchased (as a landlord I've purchased many dozens new refrigerators). For my own home I purchased a stainless steel Whirlpool. It keeps milk and meat great. But it ruins all cold sensitive veggies like cucumbers and greens. Normally I can adjust the temp and keep sensitive vegetables down on the lower section and it's fine. Not with this fridge. I finally gave up and bought a second fridge just to keep vegetables. Also the cheese tray thing falls out and drops all my food on the floor. Happened dozens of times. I'm tired of my expensive cheese hitting the floor. This company makes junk. Don't buy it.

Where should I start. I purchased all Whirlpool appliances for my new home. Purchased them in June 2021. Did not buy extra warranty. Dryer is ok, washing machine the paint is bubbling up inside the lid and peeling, had to put flex all white tape to stop some areas that was the worst to prevent rust. The French door fridge the right side seal is ripping, had to use clear gorilla tape so it doesn’t rip anymore so I don’t lose cold from escape out. The microwave when you put something in and close the door it lights up door, I have to open door and close it again for it to turn on. The stove has this clicking noise that’s been doing it from day 1. The dishwasher where the steam escapes started rusting on right side. So there you go. I would not buy Whirlpool ever again. Good luck.

If there was a no star they got it. Dual freezer, 4 door seemed a perfect fit for us. Within 12 months two door gaskets have ripped apart. Amateurish design. The tech said we are not opening the fridge correctly. Wow didn't know a door needs special opening instructions. Been never ending wait to get any response from their customer service. Sometimes they hang up after 30 plus min hold. It is easier to deal with IRS than trying to get anything done with their customer service on. Pitiful for such a storied brand. Stay away if you could but most of the other 'American' brands are all made in China for/by Whirlpool.

This is definitely the worst company to buy electronics from. Their products are of the worst quality and their customer service is worse than I ever could imagine. DON'T BUY THEIR PRODUCTS EVER. I would rather throw my money than spend it on this company.

Refrigerator from Whirlpool are worst one. They do not cool well. Plastic tray and vegetable basket are broken. They usually don't replace them. They give poor quality products. Automatic system doesn't work at all. Customer Service is worse.

Junk. Stay away. Purchased one new and it went bad in two years while under Warrenty so they replace it. Not 4 years later it has broken and will cost as much to fix as to replace with a different brand??

I wish I could leave no stars. 40 years on this planet I have non-stop consistently ran into problems with this brand only. Every appliance I have ever bought that was Whirlpool. I swear I would never buy another one and I was forced to most recently based on the dimensions. One of the most expensive refrigerators yet again nothing but problems nothing but issues I this time will never ever buy another Whirlpool appliance I will remodel first to accommodate any other brand.

I purchased a small 24-in wide Whirlpool refrigerator in October 2023 and 6 months later the compressor went out. The company sent out an appliance repair person that was completely unable to perform any repairs on anything. There was considerable delay and calling Whirlpool customer service did absolutely no good. After 6 weeks of not having a refrigerator working, I told Whirlpool customer service to drop the case. I'm going to buy something else.

Hello everyone, I'm stopping by to tell you about my most recent experience with a Whirlpool refrigerator. After just 10 days of use, both of my refrigerator's gaskets began to fall. I called the authorized Flamingo warranty service who determined that the doors needed to be replaced, which were ordered immediately, that was on March 18, 2024, finally on Monday, April 29, the upper door arrived, I contacted Whirlpool again and they did not Do they have any idea when I will be able to receive the lower door, according to them the doors take between 16 to 18 weeks. Ah, I'll let you draw your own conclusions.

Our 2022 RV came with a Whirlpool top freezer, 28" wide. It worked for a few months and then would not hold a cold temperature. Whirlpool authorized repair and the service tech came out 4 times and never got it working. Finally Whirlpool authorized a replacement but it only lasted 6 months, same problem of not staying cold. I bought the AIG warranty and now the fridge is under their repair control.

Worst fridges ever. Wouldn't take one for free. First one didn't work out of the box, 6 months later they replaced it under warranty. The "new" one makes a horrible grinding noise loud enough to wake me up at night and the door seal falls out every time you open the door. Absolute junk.

I raised a ticket 15 days back regarding motherboard problem. They said that the new motherboard was ordered and it will be reach within 7 days but till today 15 days gone but there is no response from the executives and customer service. Very pathetic service from Whirlpool. Don’t buy any products from Whirlpool company. Waste of money and waste of time.

My brand new Whirlpool fridge makes an annoying rattling noise. Technician listened to video I made but didn’t stay long enough to hear the noise. Said it’s "the sound of refrigeration" so I’m stuck with a noisy annoying fridge. Don’t buy whirlpool.

I do not recommend the Whirlpool sidekick refrigerator. We have lived in our new home 17 months and this fridge has broke 3 times. It is currently broke, has been for over a month and we are told it will be over another month before it can be repaired. We have now had to discard all contents of the fridge 3 times and taken multiple days off of work to have someone come out and look at it, then come out and "repair" it and no kind of reimbursement or apologies from anyone. I mean a fridge over $2000 should last more than 16 months. First time it was only about 8 months old, then 16 months and now it is out again.

There is another class action lawsuit against Whirlpool for their wiring in their refrigerators. However the issue is not isolated to Whirlpool refrigerators. I recently had to replace my 1.5 year old washing machine for the same wiring issue. After 18 months of use, the wires leading to the drain pump snapped. We called Whirlpool and it was of course out of warranty. We were forced to call an appliance repair company as we had a newborn baby at home. This repair company wanted to replace the entire motherboard. Being that the washer was almost brand new, we had a second repairman come out. He repaired the wires and got it working again. Two months later it happened again. He came back and fixed the wires again. The third time that the wires snapped was the final straw.

We bought a new refrigerator and it arrived DOA, it lit up but didn't cool. After calls to the store where we bought it and then to Whirlpool "customer care" (a joke on its own), a technician came. He said that some wiring was reversed at the factory and was able to get it working. We asked if we could change direction of the door and he said a tool was supposed to be included with the fridge but he couldn't find it. He said he would order it and then we could easily do it ourselves. Fast forward 2 months and on a call with Whirlpool once again. They said there is no note of that request and that this was an extra part to order. Sorry and too bad.

3 1/2 months and counting washer has been down. Hard to repair and will not replace. Repair man been out three times. Between part and labor cost could have replaced it with new one. Read your warranty.

Very worst brand, poor customer service, Malfunctioning after 2 month of purchasing. No solution company have if any problems in product, no replacement only repair, repair, repair. So please go for another brand.

I live in a condo with a Whirlpool fridge that was purchased in 2017 (6.5 years ago). A few months ago, the fridge started freezing all the food in it, leading to about $200 worth of groceries going in the trash. I paid another $300 to replace the thermostat, and shortly after that, the freezer stopped freezing, sending another $200 worth of groceries into the trash. When the technician came back, he told me it would cost more than a new fridge to fix the issue. When I phoned Whirlpool to ask about my options, given that fridges are meant to last 10 to 20 years and this one made it SIX, they told me the warranty expired after five years and could offer me 15% off on a brand new Whirlpool fridge, which I won't be buying just so I can do this again in five years.

I acquired a 3 year old Whirlpool refrigerator through my renter who traded a new fridge for a bigger one this Whirlpool. It was missing the front grille which is no longer available. Now the light in the freezer failed and it is a 2017 refrigerator. I am deeply disturbed that this part is no longer available at 7 years. Model WRS325FDAB06 part number W10348651. Still trying to fix light. The light is $173.07. Yikes!!!

Worst fridge ever. Last year our fridge was having problem of too much cooling because of which vegetables were getting spoiled so we filed complaint, the technician came and he said to put new compressor. As suggested by the technician we put new compressor and also put stabiliser so that in future no problem should come, it’s not not been more than few months again we are facing problem, The fridge was working but the fridger was not working, ice was not settling in it, so now as the summer season comes we placed complaint about fridger, the technician came and he again said to change compressor, and I don’t know what he did to my fridge, it suddenly stopped working and not cooling at all. Our fridge was working normally before the technician came. They all are fraud

Do not buy a Whirlpool refrigerator. I purchased an $1800 refrigerator about 3 1/2 years ago and now after my 3-year warrantee they said that I need a new door. A new door cost $1000! They were unresponsive as far as helping. They said that I need to buy their appliance protection in order to fix any future problems, however I would have to pay $1000 now to fix this problem. The refrigerator has never moved I live with my spouse only. How does an $1800 refrigerator need a new door after being functional for less than 4 years!!! Stay away from Whirlpool!!! Receipt available upon request.

Like many of the other reviews, I bought the 4-inch Wide Garage-Ready Bottom-Freezer Refrigerator in 2021. Yesterday, I woke up to discover the top part of my refrigerator was no longer cooling items and all of my food was spoiled. The worst part is I just went grocery shopping. Whirlpool is definitely aware that this is a defective product because it's now out of stock. In addition, almost EVERY review I've read seems to mention every other consumer experiencing the same issue. With this appliance costing over $1,200, I am extremely disappointed in the experience. I've lost trust in the quality of Whirlpool products.

OK, the fridge cools and freezer freezes, so there is your 1 star which should be a given. Bought this fridge 6 months ago and it has leaked water from the in door water/ice, problem#1 it leaks, #2 it does not go into the drip tray it should, instead it runs down the door. The water has now damaged the finish on the stainless steel.

I'd rate Whirlpool and all its other named companies a ZERO if I could. Beware of them and do your research before purchasing. They have shady practices towards warranties. Their customer service is horrible to deal with. Their products are garbage. They straight up lie about known issues, you can literally pull up a lawsuit and see the known issues and model numbers. They still deny known issues even though they settled the lawsuit. My appliance has stopped working not even 10 months after purchase and they aren't going good for it and telling me that I will be responsible because I don't have a paper receipt even though they brought my purchase up in their computer because I purchased it under my account and it was registered.

At less than 5 years old, the ice maker stopped working on this $1800 refrigerator. After much work to troubleshoot the issue, we contacted an appliance repairman who was incredibly helpful and had me look one more place before he came out. He made us aware of a known flaw with the wiring between the refrigerator and the freezer door. Sure enough, the sheathing was damaged and the wires had broken leaving a possible shock hazard. The only way to fix this is to spend $800+ for another freezer door! After speaking with Whirlpool customer service and escalating to a supervisor, the answer I got was essentially - "Sorry, there are no known issues and you are out of warranty, do you want 25% off a new refrigerator or do you want to spend even more money on a new door?" Are you kidding me??!?! If you Google "Whirlpool Refrigerator Wiring," you will find NUMEROUS videos about this known issue that Whirlpool refuses to acknowledge - **.

Kitchen Aid refrigerator stopped working 16 months after purchase. Due to the high cost of the Fridge, we ensured we had factory warranty and also purchased extended warranty, to ensure our large investment was protected....were we ever WRONG. Whirpool technicians have been to our house on 3 separate occasions between January 2 - March 18 and replaced countless parts. For 12 weeks now, we have not had a functioning refrigerator and Whirlpool refuses to replace the unit. In those 12 weeks, we have thrown out hundreds of dollars worth of groceries. They continue to want to 'repair' the unit, when it is clear the unit cannot be repaired and they refuse to do the right thing and replace the fridge. We have lost ALL confidence in Whirlpool/Kitchen Aid and would STRONGLY suggest that you do not buy ANY appliances from them, unless you want unreliable appliances and a company that does not stand behind their products or their consumers.

We bought a Whirlpool after having issues with Samsung and the fridge is a standard stainless steel side by side. Less than a year and compressor went out. The company that they go through came and diagnosed it and ordered a new part. It's been over a month since the part was ordered and 2 months without a freezer or refrigerator!!! I called whirlpool because it's their warranty and their service company who they contracted and they pretty much said they checked on part and as soon as it comes in, that company will come repair it! The part is BACK ORDERED! I begged for a new replacement fridge because it's been 2 months, but unless the "repair company" says it can't be fixed, I'm left twiddling my thumbs! I've never been more upset at a company! What's the point of having a warranty if by the time you get your appliance "repaired", the warranty is up?! Junk company.

The Whirlpool French door fridge we bought has a horrible design, obviously was never thought through on if it would even work as designed, it does not. The center plastic shelf - that has the two "crisper" compartments and table glass - as a shelf all add "start" weight to the shelf where the owner is supposed to be able to place food items into the compartments and even on top the plastic lined glass shelf - that's the way it was designed - very flawed! There is no support in the front - thus once the shelf and glass, and plastic frame support and compartments are installed the shelf is already sagging under its own weight.

I bought a Whirlpool sidekick in March 2022. We woke up on 2/4/24 to a warm refrigerator with everything ruined including my daughter’s medicine that has to stay at a steady temperature due to being in remission from lymphoma. Whirlpool has not tried to help at all. All they can say is we have a one year warranty. We have extended warranty but one of the parts needed to fix the refrigerator is unavailable and they can’t tell us when it will be available. Also when the technician pulled the panel off to look at our refrigerator he found a part that has to be plugged in from the factory that was never plugged in. I will never buy another Whirlpool product and if my daughter gets sick because her medication is bad Whirlpool will not want to see what will be coming their way.

My mom spent $1800 on a Whirlpool refrigerator. It lasted less than 18 months, and now they are saying it's going to cost over $600 to repair it. For that price, we might as throw the piece of garbage out and buy a brand new one. Whirlpool's "customer service" did say they would give us 15% off a new refrigerator, like that is some kind of bargain. First of all, Lowe's will run better deals than that. Second, why would I want to spend that kind of money on something that won't last and the company won't stand behind. Whirlpool needs to get its act together before they go out of business.

In March 2022 we purchased a Whirlpool small refrigerator for our garage at Home Depot. 6 months later we noticed the ice cream stored in the freezer was soft but we thought that the freezer door was not properly shut. A few month later we found the ice cream was liquid. The refrigerator stopped working all-together. We reported this to Whirlpool, and unfortunately, it was just shortly after the 1 year coverage. The replacement of a compressor was around $1,300, about twice the cost of the whole refrigerator. We had to toss this new refrigerator and replace it with a new one from a different maker!!

We bought a brand new side by side Whirlpool refrigerator 14 months ago and it had broke twice. Same problem. Under the warranty they take almost a month to fix it. Please, do not buy this brand, it is a nightmare dealing with this company.

I purchased a Whirlpool side by side refrigerator in Aug 2020, around 18 months after purchase my icemaker stopped working. It has now been over 3 years and I have had my icemaker replaced at least twice, I have had many many service calls, the icemaker continues to fail after initially working. I cannot get anyone to answer when I call through my warranty through AIG warranty division. I stay on hold for 15 to 20 min before I hang up. I am on hold now for Whirlpool Customer service and have been on hold now for 20 minutes. Have had many refrigerators and have never had issues until I bought a Whirlpool.

In less than 2 years: meat and veg drawer rollers have broken ($100 plus each to replace), ice maker works intermittently, liner has cracked, anything placed near "even-temp" sticker freezes. Don't buy!

Whirlpool customer service is the worst. When buying a product, you should also take into account the quality of the manufacturer's customer service. I just wanted to return a water filter for the Whirlpool refrigerator (ordered the wrong type) and I have been on the phone for more than three hours now. Very difficult getting through to an actual person on the line, and if you do get to one, they will pass you to another department or to the phone menu. Nobody cares, nobody takes accountability. This is just a water filter we're talking about here --- what more if you order a very vital part for your appliance? I suggest consider another manufacturer.

Whirlpool 30 inch wide French door refrigerator (WRF560SFHZ) purchased September 9 2023 from Leon’s. November 4 2023 the refrigerator stopped working. Whirlpool sent a service person who told us the compressor needed to be replaced and he would have to order a part. Many phone calls and hours of being on hold… The part can’t be located. They will send a new fridge - I have to call back because a week goes by no fridge. They don’t have record of saying that. It’s Dec 14, 2023 and now they will issue Leon’s a refund and I can deal with Leon’s to get a new fridge.

Our $2000 Whirlpool French door refrigerator worked for two weeks. When we contacted Whirlpool customer support right away but they would not help us at all. They expected us to go without a refrigerator for over a month before they would have a service person look at it! They would not take it back since it had been over 2 DAYS! Even Home Depot employees contacted them trying to help us. Whirlpool offered no help to them either!

Bought Whirlpool Refrigerator Model WRX735SDHZ08 from Lowe's in Sparks, NV early in 2023. This was recommended by a Whirlpool certified appliance repair shop technician. We had a Kenmore Elite refrigerator that sprung a water leak on the door and the technician said it will cost about $1000 to replace it and if we buy a new one, the "best" in the market is a Whirlpool - found out later totally false. Lowe's had a sale on their Whirlpool WRX735SDHZ08 and it looked nice on the outside so we bought it. It's for our 2nd home. We found out we had to push the left door shut to completely close it. This happened many times and cold air leaks out since it was not obvious the door was not completely closed. We put a warning tape to push the door shut but we still forget sometimes.

I have all Whirlpool appliances and have always stuck with Whirlpool, Has always been my go-to brand but this new suite of appliances I bought only one has been good so far is the dishwasher. Microwave still in box, stove out box unused and won't use without having a lock, Fridge is rendering useless. All the sudden I get up today and my fridge is randomly sending water to my ice maker, then ice does freeze, it takes 3 hrs then finally dumps them. Ice bin only a quarter full after 3 days. I was making ice prior to this for a month or so with no problems. Ice cream doesn't freeze unless fridge is maxed out. So much for the recommend setting. Shelves barely stay on the supports and move around.

Fridge purchased new only 3 months ago already totally dead. Whirlpool says the best they can do is have someone look at it in a week. No telling how long it will take to repair. This is what American product and service has become. What a joke.

Purchased a Whirlpool refrigerator from Lowes. It was delivered with a dent in the door. Instead of replacing the refrigerator, Lowes only replaced the door (retail stores are only liable for the first 48 hours of the sale so the longer they can put you off they will to make it the mfg fault.) We tried following the rules and now we have a non-working ice maker on our 1800.00 refrigerator. Now after 3 door replacements, the icemaker still does not work. Whirlpools sent the repairman twice to fix and replace the door. The new doors do not seal properly (and won't). The repairman advised - Whirlpool will not replace the refrigerator if there is something wrong, they will continue to try to have it repaired.

Bought a brand new Whirlpool refrigerator. This fridgeis not even 2 year old yet and the above top light inside the refrigerator part went very dim, needs to be changed. My husband couldn't figure out how to get cover off to see what kind of led bulb we needed to replace, so we called whirlpool and they advised us we couldn't change or get replacement bulbs. They said we would have to call and pay for someone to come out and change the bulb. So my husband said, just tell me how to get the cover off and I will buy the bulb myself. They said, "No you can't buy the bulbs yourself. You can only call a serviceman out, they are the only ones who can get them!" What a rip off!!

Well folks never I repeat never get a warranty for your appliances through Whirlpool Services plans. AIG is their agent. Their representatives could not care if your appliances have been broken for weeks or months. Our fridge has been worked on by Appliance Care of TX. San Antonio and their repair techs have been less than ... going to be nice here. Whirlpool/AIG would rather pay a service company 5 times the cost of an appliances rather call it quits and issue the consumer a check. As I stated at the start do not use this company if you have a choice. I will never purchase another warranty using AIG as the servicing agent.

I bought a Whirlpool refrigerator in 2019 and it failed in 2023. The repair costs were too high so I bought a new refrigerator. Whirlpool rejected three of my negative reviews for not meeting their website standards. They must only want positive reviews.

I purchased a new home in November 2022 with new Whirlpool refrigerator. Freezer stopped working in April 2023 and Whirlpool will not replace it. So far have sent two different maintenance companies to repair and after each company order different parts the freezer still doesn’t work & it’s October. At this time, Whirlpool will not return my phone calls nor fix or replace my freezer. I had to go buy deep freezer. I’m currently in contact with an attorney to assist me in getting me a new freezer in which I’m entitled to and mind you this is all under warranty. I would not recommend this company.

Purchased top of the line model WRF954CIHZ French Door refrigerator. In three years time have had numerous quality issues, cracked bins and repeated door gasket failures due to poor design. Most recent door gasket replacement lasted 8 months. Part is under warranty but labor and trip call is not. Reached out to customer assistance and they only offered discount on purchase of a new one. Very poor customer service. Buyer beware.

I bought a Whirlpool refrigerator on 04/17/2019 and after two years it was giving me problems. The refrigerator is not cooling down when the freezer is frozen. I have to defrost the freezer for two hours so that the refrigerator will work. Very poor quality.

I've had Whirlpool products for years and never had a problem until....This one. The refrigerator section is set at 30 however it intermittently freezes the foods inside. Almond milk, broth, carrots, veggies. I don't see any vents to see if they are blocked. I move food around and after a one week it defrosts, leaving a mushy mess of vegetables/fruits. It's out of warranty so I called my home warranty company and they said they see this a lot. Nothing they can do. They did reset it and it took a week to go back to normal.

The design of this fridge is a 0/10 AND all the baskets that hold the condiments off to the side of this ridiculous fridge are constantly cracking and falling apart. They cost quite a bit to replace and after about 6 months they suddenly crack and fall apart again. I'm spending unnecessary money on this piece of crap constantly. It's a mega rip off and Whirlpool should be ASHAMED of themselves selling people this garbage. It's completely unethical. I will never purchase another Whirlpool anything as long as I live. EVER AGAIN!!!!

February of this year we purchased a new Whirlpool refrigerator. After just a few days we noticed a whine and whistle in our refrigerator. Whirlpool sent a technician out just to find out that this noise is normal with their new refrigerators. This noise is all we here whenever it runs.

Our freezer is barely one year old and already stopped working twice! making us losing hundreds of dollars. The one year warranty is garbage, they won’t come to see the unit until 4 days later which by that time everything was melted. This is the worst freezer. I won’t recommend to anyone. It is a wasting of money.

My Whirlpool Refrigerator was 8 years old. The frig temperature was at 48 degrees, and the freezer was at 30 degrees. We used the manual to troubleshoot the issue. It states that the condenser requires cleaning every 2-3 months if the environment is greasy, dusty or has pet traffic (otherwise, it NEVER needs cleaning). Our kitchen environment is clean, and we have no pets. The condenser is at floor level, and after 8 years, it was packed with dirt and dust. Customer service stands by this negligent statement in the manual. There's plenty of online information provided by expert repair people stating that the condenser needs cleaning every 6 months, regardless of the environment. In my view, Whirlpool should have offered to do the right thing and offer free service to rectify the issue. I'd give them ZERO stars if I could!

I have a 28" wide stainless-steel refrigerator I purchased in 5-2021. We noticed freezer was not keeping cold after pulling out some hamburger this past June 2023. Warranty was still good. Had a technician come by for $156. He said the sealing system wasn't keeping it cold and freon had leaked out. Another technician came by and tried putting in more freon which didn't work a day later. On top of that, the refrigerator itself quit working.

We bought a Whirlpool refrigerator in 2015 and it's been nothing but a defective product. Icemaker leaks water into the compartment due to a trough in the the return tube. Poorest design I've ever seen absolutely! Poorest quality product on the market. Would not recommend ever.

Model # WRS315SDHMO80. This refrigerator came with our Palm Harbor Home. It is the cheapest and the most poorly designed refrigerator that you could possibly find. The stainless steel stains anytime the doors are touched, the water dispenser drips down the front, the freezer section is so poorly designed that even a box a waffles can't fit in the miniscule area. On the front bottom edges of the refrigerator there are white water supply lines that are exposed. Cheap looking! Do not buy!!!

I had very good experience with old Whirlpool appliances. Because of that I bought a set consisting of a new stove, refrigerator and the dishwasher in December 2021. Since then, the bottom freezer has not been closing properly. A technician came once and fixed the problem, but it has repeatedly arisen. Now the freezer is filled with ice. I have no space to place the food. The entire freezer compartment is filled with ice. Don't waste your hard earned money on whirlpool refrigerators.

Bought a Whirlpool refrigerator in 2016 and it has been nothing but problems. Won't keep freezer compartment at safe temperatures and now it seems to not be working at all. Repairmen have come and can't fix it. Meanwhile I have a Sears 20 year old fridge that works like it should. Don't buy this JUNK!!!

We bought a Whirpool refrigerator in January 2023. It was bad right out of the box. Whirpool would not replace. Only send a tech. Took two visits and two months before they finally figured out the problem. Then the part was on back order! The freezer still doesn't work right. Wish I had seen all the bad reviews before buying. Done with Whirlpool. Too bad. They used to be a good company.

I've had good luck with many Whirlpool appliances in the past, but lately my luck has run out. Purchased this side-by-side fridge with the freezer at the bottom in 2019. Before it was 2020, the front cover on the slide-out shelf at the bottom of the fridge started coming off every time you pulled the shelf out. Had to learn how to pull that shelf out, carefully!. Then the center rail for the crisper bins broke (all plastic of course). Replaced that. Six months later, broke again. Replaced, broke again. Can't handle more than 2-3 pounds of fruit or veggies in each bin. Now the plastic frame for the crisper top is broken. Replacement is $100. Besides the shelving, the ice maker only lasted 2 years and the freezer door often does not close properly and the freezer frosts up.

New refrigerator. Ice maker does not work. The part is in backorder. I need to wait 33 days, to see if the part arrives. Whirlpool did not help. I went to Costco, they told me to buy a new refrigerator, and returned this one. I bought a new one, now Costco does not allowed to return. I was on hold for days 2.5 hours every time. Whirlpool told me that they do not have parts. The same told me the appliance store that came to see the problem. All the refrigerators have the same problem, the ice maker does not work.

We purchased a brand new Whirlpool refrigerator in February for a beach home. It was delivered by Dr. Johnny's Appliance, a local distributor, when we were not home. When we came down a few weeks later and saw it for the first time, the freezer was not keeping food frozen and the fridge was not as cold as it should be. The local retailer came out and replaced the board. Still not working. Then Whirlpool said a repair would have to be attempted three times before they would even consider replacing it. It has a sealed component that doesn't work, a broken condenser, the interior frame and freezer door are damaged.

This refrigerator is all fridge model number wsr57r18dm02. I purchased in 2021. We have had it worked on 5 times in this brief period some in which were in warranty. The fridge keeps freezing up in the coils. I have lost all my food again today. I just got off the phone with Whirlpool and was told sorry it’s out of 1 year warranty after an hour hold time. I explained to the lady that it is the same issue I have been having from the start and she said sorry nothing I can do about it. Stay far away from whirlpool appliances. I will have to buy a new fridge but trust me it will not be a whirlpool. I am also launching a BBB complaint next.

Do not buy @KitchenAidUSA @WhirlpoolCorp products. Just spent $1000+ on a refrigerator repair that was just outside their "generous" 1-year warranty. I called in and they refused to offer any reimbursement. Stay away.

Have had Whirlpool, and Kenmore (Whirlpool) for 30 years. This refrigerator was purchased online from Lowes as it looked very similar to our old one and the old one was dead on a Sunday night. Delivery was fast and efficient but the product is JUNK! Ice and water through the door are too far out so every time you fill with water it sprays down the front of fridge. Ice gets caught in chute so as it melts it falls out onto the floor and leaves little puddles. All drawers are plastic on plastic with no rollers so they are difficult to slide and always get crooked and feel like they are going to break. Ice maker is already noisy and sounds like it is on its last legs (owned for 6 months now). Runs constantly but apparently all new ones run a lot and it's an energy saving feature. I will say it has a nice paint job. Other than that, I can't even believe anyone with any kind of professional degree was remotely involved in the design.

I purchased a Whirlpool in June 2022. It worked for 6 weeks. I contacted Whirlpool for repair and 2 weeks later after many hours on phones the repairman arrived. 3 months later the part arrived and was installed. As it is located at the cabin it was not used all winter and unplugged. When I went to open the cabin for the summer I discovered that it was not working again. After another 8 hours on 2 different days on the phones and emails I arranged another service call. More parts were needed. When I didn't hear back from the serviceman after 3 weeks, they finally returned a call and said they could not perform the repair. Whirlpool says I have to find my own repairman and they may reimburse me for the parts and labour but not mileage. Do not buy a Whirlpool refrigerator.

I have never written a bad review for any company. It is not who I am. That said, my experience with Whirlpool has been so horrific, that I feel compelled to share. My fridge is less than a year old and the compressor has gone out. It has been 19 days and I have still not been able to get Whirlpool to honor their product. They keep pushing me further and further out. I do believe eventually they will replace or repair, however, they have buried me in customer support.

We purchased a Whirlpool refrigerator in the past year. When it stopped working, we called Whirlpool right away. The Customer Service Department needed to send a technician, which the process took 3 days - only to find out after 3 days that there were no service technicians in our area. Their stated policy is that they require more time to find a technician. It's now been 2.5 weeks without a refrigerator - and after 6 calls to Whirlpool - we are still "in Whirlpool's review process" without a refrigerator. We have asked twice to have our situation escalated and were told that this isn't there process. We have been frustrated and disappointed by such a poor customer service program from such a large business.

Whirpool refrigerator (I wish I would have looked up the reviews before purchasing a brand new $2700.00 dollar Whirpool refrigerator from Lowe's.). And the nightmare begins the day of installation - long story short they left the refrigerator off balance - ice maker stops working a few weeks into the purchase I made 12/19/2022 - today is June 9, 2023 2nd service call - and one call to lowes. A couple hundred in spoiled milk and groceries buying ice in the corner store for weeks another few hundred $3.49 a bad 2 bags every other day. Whirpool is not reimbursing me for the expenses obviously...BEWARE WHIRLPOOL REFRIGERATOR I BOUGHT IS A LEMON AND NO ACCOUNTABILITY!! WHIRLPOOL IS NOT WHAT IT USE TO BE.

I will NEVER buy another Whirlpool. I have been waiting 3 weeks for a part to come in for mine fridge, needless to say, I lost 300.00 worth of pool. The tech that came out was from Fields Appliance. They told me to get in touch with Whirlpool. At this point, I just need a new fridge. Hopefully this review will keep another person from buying from you.

We bought the wrs325sdhb08 model. I have always had Whirpool refrigerators in the past, and they've been great. We like having an ice maker on the door. IT IS USELESS! A Waste of space! It can only make about 4 -16 Oz. Glasses of ice a day. Had a tech come out to replace the ice maker. He said it's no use. That's how they are now. So I've had to order a countertop icemaker for $250.00. Won't make this mistake again.

We purchased a (WRS571CIHZ01) side-by-side refrigerator from Lowe's and in only three years we're back to ice trays. It was repaired under warranty twice and out of warranty once. No longer makes ice.

I bought a Whirlpool side by side refrigerator from Lowes (Model: WRS315SDHZ) less than two years ago. Within the first year the ice maker went out during the summer and the part that needed to be replaced was 30 days out from being able to receive it. The warranty department replaced that ice maker part and it worked for about a week or so. Then again the same thing happened and the ice maker went out again. The same person came out to fix the part and it has been working for the last few month. Now AGAIN the part has broke and there is no ice. They said the part would be free of charge but now that I am no longer under warranty that I would have to pay for the service and the labor. I would not recommend this refrigerator. They have not been helpful on the customer service end beside wanting to sell me an extended warranty or help with buying a new refrigerator. What a disappointment.

I purchased the Whirlpool in cabinet refrigerator freezer because it was small and had no handles sticking out. I have had nothing but trouble with this. I have spoke to Whirlpool and I have also spoke to the company VA service who comes out and does the service on it. The last fix they want to put epoxy glue inside my fridge raider with tape over top of that where the Styrofoam has sunken in because of the heat in the freezer when it defrost and I can get no resolution on this problem. I wish I had done my research first. I would’ve never bought this refrigerator freezer from Whirlpool. Thank God, I bought the extended warranty cause I’m definitely gonna have to use that.

I could give zero stars, I would. I have been a Whirlpool customer forever, but NEVER AGAIN. I hope people really read and trust these reviews. This is my story. We bought a new house (new construction Feb/2022) so all appliances came with the house. The refrigerator stopped cooling after two months. Lots of spoiled food (over $200.00 worth) and no telling how long it wasn’t working before we realized. Since it was under manufacturer warranty, we had to deal with builder vendor who was useless. After so many calls to him and lots of frustration and anger. I finally got a tech to come out and all he did was quickly diagnose and a week later finally put two new parts in (harness &thermostat). It worked for a while, and then recently same problem (now under extended warranty because we didn’t trust the fix).

I bought a refrigerator 11 months ago (Model WRS321SDHZ08) and it has failed twice. Two times we lost all of our food, including frozen and everything from the refrigerator side. This has cost us nearly $1000 to replace the lost food. Whirlpool doesn't offer any coverage for lost food, they allow the customer to deal with that burden. I agreed with a Whirlpool representative to accept an extended warranty as compensation for the lost food. The refrigerator ended up having an internal leak that couldn't be repaired. They replaced the refrigerator at no cost (it took 2 weeks of living out of coolers, with children in the home). The cost of the ice was again, left for me to burden.

I purchased a Whirlpool and it was the biggest mistake I made when buying appliances. I spent $3200 on my fridge that I had for 6 years and purchased 2 extended warranties (each one cost me $500). In the end I was reimbursed 45% of what I initially paid. The fridge was deemed a lemon and they decided to give me 1/2 of my money back instead of replacing the fridge. I was told by Whirlpool customer service multiple times that if my fridge was deemed a lemon they would replace my fridge. Whirlpool owns Kitchen Aid, Amana and Jenn Air. I would steer clear of any products they offer unless you want to spend all your time with repair companies. My fridge was repairs 20 times in 5 years. Seriously? The quality is HORRIBLE and Whirlpool is laughing all the way to the bank. Don't waste your money on extended warranties if your goal (if the fridge is a lemon) is to get a new fridge. That WON'T happen.

I purchased from Lowes on 08/21/22 a Whirlpool Refrigerator model WRS571CIHZ. In January 2023 my food was freezing in the refrigerator, Whirlpool sent Flamingo Appliance Service, the first time here they said that nothing was wrong and they felt that the vents were blocked. I made sure that nothing was blocking the vent in the refrigerator and my food was still freezing in the refrigerator. I phoned Flamingo Appliance Service and they told me that they would be ordering 2 parts to replace on my refrigerator, when I phoned to see when they would be replacing the parts I was told that the parts were on back order and they had no idea when the parts would arrive.

I bought the sleek Whirlpool for a remodel job. It was installed in September - October 2021. It started when my tenant was unable to keep his ice frozen. We finally had a service tech come out for $125 to advise me that the compressor is the issue. He said that about 3% of the Whirlpool Fridges experience this kind of slow death. The freezer became the fridge and I reached out to Whirlpool, sent pictures of the MFGR stamp, etc. They took my information and today I received a wonderful email from them. They said in the email how disappointed they were that I was NOT a satisfied customer. I asked why they would not want to at least send a service rep out to see why this unit did not last. They said No and they cannot service it as it was past their 12 month warranty. I basically rented the fridge for 15 months for around $49.50 per month. I cannot replace the compressor and make it worth the cost.

In 2021 we purchased a Whirlpool SxS Fridge mod #WRS312SNHM06 from Lowe's in Victoria B.C. We purchased extended warranty as well for peace of mind but we soon learned that has done nothing to help us deal with the awful noise maker we now have in our kitchen. We noticed a loud oscillating buzz coming from the fridge the first day it was delivered. So we called Lowes but they said we need to call the warranty people which took 3 weeks to have someone come and have a look.

Don’t buy a Whirlpool mini fridge. Preschool teacher of children with disabilities bought one for her classroom. It lasted 6 months. Warranty was for one year. Followed instructions to present warranty claim. Ticket was created, but after 6 months never heard back. Contacted Whirlpool warranty, they acknowledged claim. Said would send personal response, “usually in 24 hours,” but it’s been 4 days and no response. Whirlpool doesn’t stand behind their products. Don’t buy.

I purchased a Whirlpool refrigerator in 2012. A few years later the ice maker quit working. I call one of those tech companies (with people who are EXPERENCED in Whirlpool) and everything they said to do didn't work. I called in a technician who worked on Whirlpool and he said he didn't work on those models, but everyone knows the problem is wiring. I called another tech who said if the ice maker isn't working, WHIRLPOOL KNOWS IT HAS A PROBLEM WITH THE WIRING. I call Whirlpool, no, no recalls. I can buy a new door for more than half what my refrigerator cost or a tech can come and fix it. He fixed the wiring problem, it's a known problem with these models. Now, a couple of years later and guess what, it's broken again. Still no recall. They will give me 40% off a new refrigerator. NEVER BUY THEIR PRODUCTS AGAIN!

Purchased in 2017. First, all LED interior lights failed. Wanted $400+ to replace. Purchased replacements online for $240, and installed myself. Water filter failed. Filter would not remain in place; kept popping out. Only repair was to replace entire water filtration system; another proposed $400 fix. I stopped using water filters! March 2023 - 2nd failure of LED interior lights. Give me a refrigerator with plain old light bulbs, please!!!