Whirlpool Refrigerators Reviews

The upgraded fill tube kit will cost approximately $90.00 and the labor for the repair $150.00. I have no estimate for the damage to my wood floors at this time.

The fire department was called because the smoke was so intense throughout the house. When they finally found the source of the fire and removed the refrigerator from our home, we saw that the hardwood floor under the refrigerator was charred (about the size of a dinner plate). Whirlpool said they would send a factory authorized representative but we would have to pay a $59.00 service charge. The fire department said there was nothing blocking the rear of the refrigerator, there was no dirt or pet hair and no obvious indication of a probable cause of the short/fire. Even if Whirlpool offered to fix the refrigerator at no charge to us, I couldn't keep it in my house for fear it could happen while we were away.

I now have my food freezing in the refrigerated area as well. I have 2 other refrigerators I use. One is 26 years old and I have NEVER had a repair and the other is 15 years old and have NEVER had a repair. I will never buy another Whirlpool appliance again. I paid $1800.00 for this unit.

I am so disgusted that the first major appliance I purchased, obviously from the wrong people, has had so many problems. They sent a repairman out at first who wanted to patch it, which I refused. Since he basically told me that it wouldn't keep the cracks from getting worse. Now they are wanting me to send pictures so they can decide whether or not to replace it....What jerks!!! It's only a year old, I can't believe Lowe's sells such trash. I've read on several websites that this problem has been occuring in their side by sides for a couple years, and they act like I'm crazy because I refuse to let them just patch up the problem. I think their customer service stinks, and I hope people complain enough that their productivity goes down. It's just so frustrating trying to get them to do the right thing.

I finally get a call from a different repair company stating they would be out today to fix the fridge. They did not have the part and when they called Whirlpool they were told there was no record of any calls from us. I called someone named Pat who is suppose to be a supervisor and she said they never sent it priority and to call her back and she would check into it. I called her back and got voicemail. She never returned my call. They are not willing go give me a new fridge which is what I requested.

When the service man arrived he tried to pull a dollar bill thru the gasket and said that it was OK. He wanted us to remove everything from the freezer. He then placed a pot of hot water in the freezer to help removed all the frost. He said that it should be ok. A few days later it was just as bad. A short time later we found that the ice cubes in the bin that were made by the icemaker was frozen into one big mess and there was a layer of ice on the freezer surface. I was the engineering manager for a high tech company and I figured that refrigerators were perfected by now. I sent another letter to Whirlpool customer service on the internet explaining everything. Two days later I received a reply that I should try service again.

A little while later I called to make a service appointment. I was told that the service man would be coming on Wednesday Sept. 7, 2005. On Tuesday Sept. 6, I found a message on my answer machine that said the service man is out sick and that I should call for another appointment. When I called I asked how many service personnel they had and the answer was 2. An appointment was set up for Thursday Sept. 8th,2005 On Thursday the service man arrived and I told him about the first service call. He looked inside the freezer and viewed all the frost buildup. He told us that a heater kit was needed and has to be ordered. He told us that he would order one and we should receive a call when it comes in. its over 2 weeks and I have not received a call back.

When I called service again and mentioned the heater I was told that this part is always going bad. I believe that there should be a recall because of a fire hazard and the part should be replaced with a properly designed unit. This refrigerator obviously never had a QC checkout. I sent several computer fax letter to Whirlpool corporation with zero response. My wife would be happy if we could get back our 28 year old GE refrigerator. We need a working refrigerator.

Suffice it to say that when I replace this fridge, or any other appliance, I shall not be buying the Whirlpool brand. BTW, I googled "refrigerator leaks water onto floor", and found out that one of the main causes is that the drain from the freezer can get clogged. Sure enough, the little pan that collects the water from the freezer had a ton of gunk in it. Another possibility as to why I have the water on the floor is that the seals are broken. I have to say that the seals on this fridge are broken and in pretty bad shape. What sickens me is that my parents had the same bloody fridge in India for about 25 years, and never once had a problem.