Whirlpool Refrigerators Reviews

Bought new from Home Depot 3 months ago and still doesn't work. Lost all my frozen food. Whirlpool uses Goodman home solutions for service. Continually cancel appointment and show up late and then when you complain they tell you the date you were given isn't an appointment, it's the date you wanted? The representative told me that date, I didn't request it. I will never do business with Home Depot or Whirlpool again. Worst purchase I ever made.

Complete garbage and terrible customer service. Just got an estimate of over $1000 to repair my Whirlpool refrigerator that is just over a year old and cost over $2000. Their only compensation was to put the repair bill in monthly payments or give me 15% off a new one. I will NEVER buy another Whirlpool anything!

Whirlpool has become one of the most predatory and anti-consumer companies I’ve dealt with, and this experience completely destroyed any trust I had in their brand. I purchased a Whirlpool WRS588FIHB refrigerator in November 2024. Not long after, it developed a serious issue: the refrigerator compartment consistently runs at 40°F and above, which is not safe for food storage. This is not user error or misuse—this is a defective appliance.

Don’t know yet. Compressor is making a high pitched sound driving my husband crazy. Have to check into getting a new one or getting compressor fixed.

I bought a Whirpool part from whirlpool parts but did not open the box or use the product, but I am having a hard time to return it. They said that they will send email to me and give me instructions on where and how to return it, but they did not. Next time I was able to talk to someone, she told me that it now 39 days and they will not refund me my money, but that she will send instructions on how to return it to my email, but she did not. She also told me that she will include their customer service contact email to me but did not. Their dishonesty is astounding and I will not recommend their products to anyone.

Purchased a Whirlpool refrigerator model number WRFF3336SZ in October 2025. We noticed it has not been cooling very well, i.e., milk was cool/not cold. Called Whirlpool because it is still under warranty and a service tech was sent out. Confirmed that the compressor is bad and needs to be replaced. Absolutely unbelievable! It’s just my husband and I and so this refrigerator does not take a beating. We spent over $2200 on this refrigerator six months ago and a major part has already failed. My appliance guy told me that it’s a huge risk to replace a compressor on any refrigerator even a new one because the potential for damage is high as you are unscrewing things that shouldn’t be unscrewed, unsealing areas that shouldn’t be unsealed, etc.

Avoid at all costs! I remember when this was THE brand but not anymore. I bought a washing machine in December 2025. I am currently awaiting a second repair. Their customer service is nonexistent. I've been unable to use the machine for 5 weeks total. As much as I've spent at the laundromat, I'm halfway to purchasing anything but a Whirlpool!

I normally don’t post things like this, but I feel it’s important to share my experience with Whirlpool Corporation so others can make informed decisions. I've had ongoing issues with my Whirlpool gas stove since the time it was installed. While it was under warranty, multiple service calls were made and several parts were replaced—at one point it felt like most of the stove had been rebuilt rather than replaced. Unfortunately, the problems never fully went away.

Phil was professional and friendly discussion went well. Solution replace ice maker again. Very satisfied with service.

I've had older models and had good luck, This one we bought this year and right off the rip the ice maker they started using (instead of the one they use to use) is defective, not working properly etc. So we call it in under its 1yr warranty and explain to them the issue.. They said "yeah defective ice maker" and send out a service guy 2 weeks later. He shows up and says, "Yeah the ice maker is defective and I'll replace it under warranty." Well he didn't show up with one saying, "We don't keep parts but I'll order one and get back to you" .. Wouldn't ya think there would be a parts location in a huge major city like this ? So I'm not even sure if I can trust Whirlpool to buy another refrigerator or appliance of their name brand in the future. I take a day off work to meet a repair guy who shows up with no parts, no date he will return and I'll have to take another day off work to meet him again if he even shows back up.

I purchased a 36-Inch Standard Depth Side-By-Side Refrigerator With TruCool System, Model WRSF5536RV. I purchased it online through Whirlpool's website with a 5-year D+G Extended Service Plan. I also had haul-away service included in my purchase. They hired J.B. Hunt to deliver the refrigerator. It was delivered on March 11, 2026. They had to remove the doors from the old refrigerator to get it out the front door. When they were bringing in the new refrigerator, I told them they would have to remove the doors for that too. The driver told me that it took too much time, so they placed cardboard on both sides of the doorway and forced the refrigerator through, scratching both the freezer and refrigerator doors. They told me I could either accept the refrigerator, and Whirlpool would replace it or I could refuse to accept it.

Brand new side-by-side refrigerator, model WRS335SDHM07. In use less than 4 months, has already failed three times in the same exact way. Defrost fails, refrigerator AND freezer fail to cool. Waiting on the third repair, and already planning on the fourth. No misuse, just a horrible product. Customer service? I'd rather get teeth pulled without anesthetic, and that's on the rare occasion you can actually get in touch.

Purchased a counter depth refrigerator that was delivered on October 31, 2025. Immediately had issues with the left door closing properly. I have had 5 service appointments (although their system only shows 3). The door is still not fixed. They told the technician yesterday to order more washers to prop up the left door (there is already a washer on the bottom of the left door). The technician gave me the case number and told me to escalate the issue to Whirlpool because he was doubtful the door can be fixed, and they are recommending something that was already tried.

Purchased a Whirlpool 31 cu.ft. French Door Refrigerator/Freezer in late January, 2026. Seems OK So far; Except the shelves in Doors Are Not Wide enough to sit a carton of Eggs Flat!!! MADE IN CHINA EXPLAINS THIS I SUPPOSE!!? DOES CHINA EVEN HAVE EGGS IN CARTONS!?! Buyer beware!!! Will never buy any thing made by Whirlpool!!! Just cheap, inferior junk made in China!!!

We just purchased a Whirlpool refrigerator with French doors and a bottom mount. So far, the refrigerator and freezer units are working as they should be. However, the temperature-controlled drawer is cheaply made and poorly designed. It does not stay on its tracks when you put any weight in it. Whirlpool needs to fix this!

Do not buy this brand. Spent over $2000 for the Whirlpool French Door Bottom Mount Frig 2.5 years ago. The ice maker was replaced (2) times. Still never worked. Next the unit stopped cooling and I lost everything inside. Had Whirlpool service out to fix unit and after two computer boards "Not Working" they said they could come out in another week to further do diagnostics. Imagine two weeks without a frig in your home? Basically they wanted to blame everything else that was not under warranty! Bad product and even worse customer service experience!!!!

Hello, my Angelique, this is the second refrigerator I buy from you, it's damaged, they don't want to change it and the technician has come 6 times and there is no solution, it's the worst company, don't buy with them, bad service, everything.

It amazes me how ya spend well over 1000 dollars, and the refrigerator will only last 5 or so years. It's obvious that quality has diminished for profit. We replaced ours because the defrost thermostat failed and could not get a part number to replace it. Whirlpool staff was short and rude on the phone as if I was inconveniencing them for a part. Poor quality designed to fail.

Horrible!!! Spent $800 on a brand new washer less than 30 days. It broke. It needs a whole new board. My part is on backorder and nobody can tell me when it will be in. Will not give me a refund. Will not replace the unit. Have refused to do anything to help me!!!! Beyond horrible. Save your money. Go buy something else!!

I wish I could give a zero or no star review. I stupidly bought a Whirlpool refrigerator model # WRF555SDFZ16 after I had bought a Whirlpool microwave, of course shortly after I got the frig the microwave went out, it had only been just over a year! Now 2 years into my refrigerator it is dead! I WILL NEVER BUY Whirlpool BRAND AGAIN!!!! I bought extended warranty from Allstate however they say it is a gasket issue and that it is still under Whirlpool warranty and that I will have to wait until 03/02/26 for a certified technician to come and fix it!!! In the meantime I am without a refrigerator since I guess it took out the compressor and it won't cool or turn on at all! What a scam!!! I will show the photos of the gasket that I took off to inspect, it is total shit.

My refrigerator works great. I bought it 12/2022. My problem is the side is warped and has paint coming off. I wouldn't mind if no one could see it but it is on side not covered by cabinets. Have never had this happen.

I wish I could give less than 1 star. I bought a new $2000 refrigerator that started to rust in the first year I bought it. Every cheap plastic drawer and door bid is cracked and or broken. The garbage replacement drawers are over $100 and will beak as soon as you use them. DO NOT BUY THIS CRAPPY BRAND EVER!!!! What a waste of money. If it was $500 I wouldn’t be so mad but this piece of crap was 2 Grand. What a shame. I will NEVER buy Whirlpool again ever!!!!

Worst customer service. Fridge is a year old. It’s garbage, doesn’t work right. Date Jan 30 and they said can’t get anyone out till Feb 9. Don’t buy, their fridges are junk. Don’t buy, waste of money. Last fridge lasted over 20 years. They should be put out of business. I’m a maintenance guy at a manufacturing company in Michigan. I asked them to send me the board. They said, "We can’t do this", so put my family without a fridge for 3 weeks. I will tell everyone not to buy Whirlpool appliances. They're junk, this unit was built in October 2025.

There’s nothing wrong with the refrigerator. It’s great however I paid 2299 for a refrigerator. Now there’s a $600 rebate for the next 90 days. I’ve called several numbers and talked to several people at Whirlpool and no one can help me so first of all, I had an email saying they would pay for delivery which was ** the old one which is 60 and the $600 rebate. In other words whirlpool owes me $700 and they won’t help me get the Refund. Shame on them. I’ve spent two hours on this phone for no help.

This is my second refrigerator delivered now. The first one had a very load rattle and a noise like a Keurig coffee pot at the end of the pots cycle even after the compressor stop running. After two service calls the repair tech said it couldn’t be fixed and he put a claim into Whirlpool providing with a claim number. Whirlpool kept denying my claim calling it “normal.” Now with the first refrigerator being replace (doors had to be swapped for opening and they wanted another $75 to do that yet again) is replacement is making the same noise! It is so loud that it wakes me up. Whirlpool would not do anything for me on the first refrigerator and but Best Buy did. Unbelievable their service is terrible. This model is heading for a class action lawsuit for sure. WRT318FZDW11 As you can see it’s still just as they delivered it. 😡

Bought a Whirlpool fridge (lot $$), August 2024, stopped working Dec. 2025! Called their customer service, no help!! Only 1 year and 3 months old! Work had for my money! Bad quality!! Never buy that brand again!! Would give a ZERO if I could!

We bought all new matching Whirlpool kitchen appliances 6 years ago after 6 years have come to the conclusion that NEVER AGAIN will we buy Whirlpool. We love the capacity of the fridge but the door seals disintegrated and fell off, then the compressor totally failed and almost started a fire it was so hot. Whirlpool wants over $1200 to replace the compressor on a $2000 fridge and 2 weeks before they come to do the job. This is just insane!! Our glass top stove has had 3 element controller burn out and the over baking element start on fire. Our dishwasher upper "stainless steel" rack is totally rusted out. We paid $5500 6 years ago and now we have to replace everything again! This is just NOT acceptable!

I purchased a Whirlpool Refrigerator on 01/04/2025. The ice maker stopped working, and the unit wasn't cooling as it should. I called a technician to verify the cause of these problems. The technician verified that the compressor was failing. This will be the last Whirlpool product I will purchase. I have a Whirlpool refrigerator, stove, dishwasher, and microwave. I will start changing out all my Whirlpool products to something more reliable. If you are going to purchase a Whirlpool product. You should think twice before you purchase a Whirlpool product.

We purchased two Whirlpool WRQA59CNKZ refrigerators in December 2023. The design, counter-depth style, and 4-door layout are convenient and help keep food well organized. However, both units experienced interior LED light failure much earlier than expected — one in September 2025 and the other in December 2025. We also own refrigerators from other major brands that have been used 3–5 years without needing LED replacement, so having the same failure occur in both Whirlpool units raised serious concerns for us regarding reliability. While the refrigerator functions well in terms of storage and layout, the premature LED failures are disappointing. We hope Whirlpool can address this recurring issue so that customers can feel more confident in the long-term durability of this product.

The refrigerator itself is fine. The ice maker is a piece of garbage. It constantly gets jammed, makes too much ice, or just stops making ice altogether. For what you pay for a Whirlpool refrigerator you would expect much better quality. The ice maker on ours has been nothing but trouble from the day we brought it home.

I am extremely dissatisfied with Whirlpool products. My washer failed after only 22 months when the agitator completely detached, and Whirlpool support was unhelpful. This follows ongoing issues with my Whirlpool refrigerator, which leaks water and has condensation problems despite never being connected to an ice maker. Two major appliances failing in this way is unacceptable. Whirlpool products have proven unreliable, and I will never purchase from this brand again.

Why are they allowed to make refrigerators.? Never buy a Whirlpool. Matter fact the whole brand should be shut down.... You suck at building electronics. Terrible wasting valuable time. Since your refrigerators suck I assume all your products suck! Samsung for the win.

My fridge went out in 3/2020. I did my search and decided on the model # WRS588FIHW00. I noticed there was a problem with the ice maker spitting out ice on the floor. I read that the problem was fixed. So I went to purchase it from Home Depot. Due to Covid they were out of stock and no idea when they would have one. I waited for them to restock. I finally got it in 2/21. About a year later the icemaker went out. My brother googled and found out a faulty wire on the door. He repaired it. Since then it has broken several times in which he repaired it. This time it broke and only lasted two weeks. A permanent fix would be to replace the door. That can be very expensive.

Worst experience ever in my life, my wife and I are in our 60, live on disability. Bought a refrigerator 4 years ago. Freezer stopped working. Thawed our food. Contacted company and because we didn't buy an extended warranty they won't cover it so we just got stuck. Way to go Whirlpool. Thanks for nothing. Merry Christmas to us. Wish I could have given you a negative 100 star rating.

Worst customer service. Whirlpool product semi automatic is sold with ten years warranty. Very poor quality of product and material worst condition. Customer service Worst service. I brought ACE semi automatic washing machine 2023. Within month motor did not work, registered customer complaint, he told no issue. Subsequently machine did not work, they come change belt, within two years prime motor did not work, the service person without visiting location they asked Rs 4550 for new prime motor. Pl no one to buy this product.

To date, Whirlpool has failed to conduct a proper diagnostic evaluation, failed to honor their warranty obligations, provided conflicting and false information, and engaged in deceptive business practices. The initial qualified Sears technician identified a faulty evaporator fan requiring replacement. Whirlpool has refused to authorize the repair and has instead relied solely on a video clip rather than a professional physical inspection.

I received this refrigerator with my new home earlier this year, and it has been a constant frustration. The right freezer door repeatedly locks after opening and requires excessive force to reopen. A technician even told me that other Whirlpool techs consider this “normal,” which is unacceptable. When I reached back out to Whirlpool for a replacement or to speak with someone higher up, they dismissed my concerns entirely. The interior layout is also extremely limiting. You essentially have to choose between storing wine bottles or basic large items like milk, juice, or water. Even everyday items like maple syrup or Parmesan only fit in awkward spots. It has changed how I shop because I have to plan carefully just to make groceries fit. If you have a larger family or children, this refrigerator is absolutely not a practical choice. I would not recommend it.

Icemaker stopped functioning approximately 90 days after installation. Part is backordered nationally and no certainty of when available, ergo no ice. So far, more than 1 month dealing with repair. No update on possible part arrival.

Lasted 5 months when it stopped freezing, Took 8 days to get an appliance repair tech assigned, 15 days to get a repair date that was then delayed for weeks plus because to wait for parts. I gave the appliance repair a diagnosis and temperature data. Parts took almost 2 months and then the tech arrived and acted like he wasn't aware of any data. He messed around for 30 minutes and then said the compressor was out and they have had problems with this butane system. So why did I wait almost two months after I provided data and the tech didn't have a compressor that is a common failure point? I decided to give Whirlpool, an American company another chance after I replaced a pump in a new dishwasher two times in three years, and since then, a control board in a 4 year old microwave. As far as I can tell from my experience, Whirlpool sells crappy appliances and has crappy service.

Worst experience ever. The company Whirlpool hired to repair my refrigerator diagnosed it wrong. I only needed a new water filter. When I tried to cancel the warranty Whirlpool charged me 197.21 to cancel. I would leave 0 stars if I could. Avoid at all costs and hire someone local. Stay away from Whirlpool warranties.