Whirlpool Refrigerators Reviews

Icemaker stopped functioning approximately 90 days after installation. Part is backordered nationally and no certainty of when available, ergo no ice. So far, more than 1 month dealing with repair. No update on possible part arrival.

Lasted 5 months when it stopped freezing, Took 8 days to get an appliance repair tech assigned, 15 days to get a repair date that was then delayed for weeks plus because to wait for parts. I gave the appliance repair a diagnosis and temperature data. Parts took almost 2 months and then the tech arrived and acted like he wasn't aware of any data. He messed around for 30 minutes and then said the compressor was out and they have had problems with this butane system. So why did I wait almost two months after I provided data and the tech didn't have a compressor that is a common failure point? I decided to give Whirlpool, an American company another chance after I replaced a pump in a new dishwasher two times in three years, and since then, a control board in a 4 year old microwave. As far as I can tell from my experience, Whirlpool sells crappy appliances and has crappy service.

Bought an all fridge refrigerator for over $2000, had issues after 1 year but warranty was up so had to pay $700 to have it fixed, technician fixed it but had same problem 3 months later, luckily it was just inside the technician's warranty so it didn't cost anything...Now it is 9 months later and we're having the same problem but the repair warranty is over and i'm not paying another $700 for a piece of trash....We will never buy a Whirlpool ever again

Worst experience ever. The company Whirlpool hired to repair my refrigerator diagnosed it wrong. I only needed a new water filter. When I tried to cancel the warranty Whirlpool charged me 197.21 to cancel. I would leave 0 stars if I could. Avoid at all costs and hire someone local. Stay away from Whirlpool warranties.

Bought a Whirlpool refrigerator WRF535SWHZ12 in February and just few months later it makes loud noises constantly. It took over two months and replaced motor and freezer door. But still making weird noises and now chunk of ice build bottom of freezer and basket. Trying to find troubleshooting on website, typed model number and it says no match 😳. Can’t even look it up from their website. Couldn’t even talk with agent. We’ve never had problems with any other brands that we owned except whirlpool. Awful customer service and product!!

Shame on you Whirlpool, a 28 Cubic Ft. Fridge was Purchased not even 18 month ago, the Water & ICE Dispenser already don't work, door shelves compartment are mashed out of thin plastic, free of them are cracked already, and you ask a $100 for watch Replacement! Shame on you for such low quality & being so greedy for such parts replacement where such a fridge should serve & be in good condition for years... We regret the moment that we decide to purchase your products.

7 month old French door ref/freezer. Replaced the $ 80 water filter and the ice maker does not work. 4 or 5 phone calls, did everything they suggested with no luck. Told me there are no service techs "in my area" and offered $ 200 for labor to fix it on my own. Appliance repair guy said Whirlpool withholds information from anyone that isn't a "tech". I'm going to sell it, take the lose, buy something that I know can be repaired. $ 1,500 lesson learned.

Poor quality. Very noisy. The tech they sent out on my area did nothing. Told me "they have complaints on the noise. Nothing they can do. I have to live with it." I've always had Kenmores. This time got a Whirlpool because of the size and assume Whirlpool made a good refrigerator. I was wrong. DON'T GET SUCKED IN, because once you do you are stuck!

I paid $3500 for a new refrigerator. After 4 years had to get repairman out due to mechanical issues. My food was getting spoiled because the thermostat was broken. I bought Whirlpool because I thought it was a better brand and Lowe's recommended them. They have ruined the Whirlpool name and reputation with cheap parts.

Stay away from this junk company. Thirteen months old washer, out of balance and leaking. Won't stand behind warranty as it is only twelve months. This was not a cheap model either. Second to best top load. Junk.

Absolutely awful experience with Whirlpool. We received a brand new refrigerator on October 31, 2025, and it has never worked from day one. We've now been without a working fridge for five days - with a baby at home - and Whirlpool's customer service has been nothing short of horrible. Instead of fixing or replacing the defective fridge, we were told the model we received is suddenly "discontinued." Their "solution" was to offer a different model — but only if we pay the price difference out of pocket. On top of that, we were told we'd have to wait another two weeks for delivery.

Why isn’t 0 stars an option? We purchased this refrigerator 6 months ago. 3 technicians with two different companies have come out. Two said it needed a part. First one never followed up. Second one got the part ordered. Third one said it didn’t need the part and left. How do I get a refund?

The worst experience with a brand-new refrigerator! After only five days of being plugged in, it completely stopped working — the compressor failed. The most frustrating part is that the company took no responsibility for what is clearly a defective, “lemon” product. A representative from the warranty department told me there was a 10-year warranty, but that turned out to be a lie. They refused to help and said they would only send a technician, even though the fridge was brand new. Absolutely unacceptable. Avoid this company at all costs — they do not honor their warranty, take responsibility, or care about their customers.

I bought a Whirlpool refrigerator in November, 2022. Its compressor has been broken down and unrepairable. I contacted them multiple time via different media but no a single contact was answered. Their online chat is always ibot. Customer service call just circulate your call to the menu or machine. Two of my calls went through after multiple attempts but were held for 20+ and 30+ minutes without anyone answered. I will never buy any of Whirlpool products anymore. Trash!

Take too long to speak with customer service, I purchased new youse 2024 comes with washer & dryer, refrigerator, microwaves, stovetop and dishwasher, so far washing Machine, dishwasher, refrigerator and microwave are not working, took forever to get service. Not good anymore.

My refrigerator model WRS321SDHZ13 was delivered on 10/1/25. I noticed it wasn't cooling and increased the level. Then I realized it had stopped cooling properly on 10/6 and called Home Depot which sent me to Whirlpool which sent a technician who came out on 10/8 and said it was the fan which he had to order. He was to return on Friday, but I receive a message from Flamingo telling me to reschedule. The soonest available was 10/14. I'm afraid running the refrigerator might cause more damage, but the 10/8 technician did not tell me to unplug it. I had to throw away the refrigerator contents and have been filling the freezer with ice to keep the basics cool. I complained to Home Depot thinking they should replace the refrigerator since it was less than a week old but was told it was in Whirlpool's hands.

We bought a new Whirlpool refrigerator 3 months ago. It stopped functioning; it would run but not cool. No problem, we'll call Whirlpool and have them repair under warranty, right? WRONG!!! They wanted to schedule a tech to come out 3-4 days later to come out and look at the unit. ABSURD!! UNACCEPTABLE!! What are we supposed to do, go 4 days without a refrigerator? We called a 3rd party repair company who arrived onsite, diagnosed and repaired our refrigerator within 6 hours!!! Whirlpool has nice products but their warranties aren't worth the piece of paper they are written on!

I purchased a Whirlpool refrigerator model # WRS555SIHZ from Metro Appliances and more on 9/3/2025. The fan is so loud you can hear it anywhere in the house and visitors have commented about it. After I contacted Metro about it, they replaced a fan motor which didn't help mush if any. The individual that replaced it said that was normal and he couldn't do anything with it. Then the first time I tried to get crushed ice it wouldn't dispense ice. I was told by Metro that Whirlpool would not let them replace it until I have three different issues and they would have to repair it. I've lost more money waiting more repair people than what I paid for the refrigerator in the first place.

We purchased a brand new house with a brand new whirlpool washer, dryer, microwave, refrigerator, stove, and dishwasher. Within a year and a half we have had to replace both the washer and dryer (both just stopped working the washer was terrible to begin with and didn't clean well). Now, we have to replace the microwave because it no longer heats. The refrigerator randomly stopped making ice and we have had to replace the ice maker. The dishwasher doesn't work properly and is starting to rust. I am seriously afraid my stove is next to go, and due to it being gas I am afraid of the damage it could cause by malfunctioning. We are a family of 4 so we are not putting these appliances under a ton of stress or over usage.

We purchased a Whirlpool refrigerator from Lowe’s in May of this year! A service person from Lake Appliance Repair has had to come fix this lemon 6x!! This time they were supposed to come today, but they called and can’t come until Saturday! We are elderly! We have no refrigerator! Lowe's won’t help, Whirlpool says it’s not their problem! We NEED THIS RETURNED AND REFUNDED! Can anyone help us? What do we do?!!

Purchased a new refrig in Jan 2025. Bought the extended warranty and ice maker. Within a week, the ice maker leaked water on a brand new hardwood floor, ruining it. Asked the dealer to repair the ice maker and fix the floor. Tech said bad part on ice maker. Ordered new one, installed and works fine. Sent in the part the tech said was bad per warranty instructions. Had the floor repaired. After a year, Whirlpool said the part was good and so they would not reimburse for the floor repair, even with the extended warranty. Many emails, phone calls and frustration. Customer service was worthless. Robert Shaw was the extended warranty company. They were worthless. We are out almost a thousand dollars for the hardwood floor repair and never any help from Whirlpool or Robert Shaw. Would never buy another Whirlpool product or any warranty backed by Robert Shaw. Worst experience of my life.

I would give my Whirlpool $1,898.00 refrigerator a Zero star review if allowed. Purchased new in Aug 2024, plugged it in Apr 2025 - stopped freezing ice and keeping food cold in Aug 2025. Paid approximately $500 to have Whirlpool's contracted rep come to fix it. Could not fix; slow condenser leak. Whirlpool will not warrant it. Junk. Doors are cheap. Shelves and drawers are cheap. Total junk. Will not buy another Whirlpool product, ever. Also, sat on hold 4 or 5 times for over 30 minutes to even get ahold of a person. Ridiculous waste of time, money and energy. Trust me, don't buy another product from Whirlpool. Please let them go out of business.

If you are considering buying a Whirlpool appliance, do yourself a favor and DON'T! The drawers and shelves in the refrigerator/freezer are too small to fit and keep falling. I ordered a new water filter and water poured out of it. When I called they asked if it was cracked, I told them I didn't see a crack. Then was told, if it wasn't cracked, it was fine. And of course I spoke to someone in another country.

We purchased a model WRFF3136SZ from Nebraska Furniture Mart on 7/19/25. That particular fridge broke two weeks later due to leaking water. Received a replacement on 8/12/25. We came home after a 2 week vacation on 9/15 to find the control board went out causing the fridge to stop cooling. So over $500 worth of food was spoiled. Called Whirlpool and they sent a repair company out. They are now telling us that due to this being a new model, it is up to 6 weeks for a replacement part. I asked them to please take this fridge and do the right thing and provide a different model that isn't breaking every 30 days.

Bought in Nov. 2024, it broke in Jan. 2025. The compressor evaporator. All replaced, still didn't freeze food. Had worked on 3 to 4 times thru Aug. 2025. Numerous weeks had go with working refrigerator while Whirlpool replaced parts, only to break again, same issue. They replaced compressor 2 to 3 times finally in September. Decided to replace last breakage was reported on Aug. 19th. As of Sept. 9th been informed replacement approved will be 3 to 4 weeks to get a replacement delivered. So if have a warranty, expect Whirlpool to take months to make it right. They have cost me more in lost food, not to mention the extra cost of living out a cooler for months than refrigerator worth. Very disappointed customer.

I recently purchased a Refrigerator for new home. Moved into home and plugged up; would not cool. Repair tech says no refrigerant! Due to leak! Whirlpool refuses to replace defective appliance! BEWARE!!!

DO NOT BUY ANYTHING FROM WHIRLPOOL!!! Horrible company. I have had nothing but issues. From the first three times they tried to deliver they dropped it off the back of a truck. I would have been better off keep my old refrigerator. I bought a warranty also and two years later it still don’t make ice and they have replaced almost every part on it. They also recently replaced the door and it’s not even the same color as the other side but all they can tell me is that it’s on order and they haven’t have been saying that for months now.

We bought our first French door refrigerator in 2014 and we loved the features it offered and especially the space, but almost 6 years later it stops cooling gradually and food started to go bad. We tried to troubleshoot it ourselves and nothing worked. We were using a cooler in the meantime as we did some more research on solving the issue and also possibly buying a new, again. We finally came to a decision to replace it with another Whirlpool model and accepted the fact that maybe we just got unlucky with our first refrigerator. So, we got a similar model with French doors and we're loving it again.

Bought a fridge, nothing but temperature issues. Spent over 2 months going thru service to get a replacement. Replacement was delivered and set up incorrectly, door fell on a 6yr old. Waited an additional 10 days for ANOTHER replacement unit. Don’t bother with Whirlpool, not worth the trouble.

Bought a Whirlpool refrigerator, model WRSC5536RZ, two months ago. Immediately concerned with a high-frequency ringing noise and said so. Was told by sales person that the sound was normal at first but would subside. It did not. Initiated two service calls from Whirlpool for the issue. On the second call, the technician consulted Whirlpool technical support by phone. Whirlpool concluded that the noise was the normal operational sound. They won't fix, won't replace, won't refund. I'm stuck with it until I can afford another refrigerator. I can't live with this one. Sound is piercing, ringing and penetrates to other rooms of the house. Horrible.