Viking Refrigeration Reviews

I've been very familiar with Viking for many years but I'm very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they won't cover anything.

We're having our unit repaired because the icemaker is not working, and it’s not self-leveling very well. The tech came out three days ago and determined the thing in the bottom needed to be completely repaired. He gave us a quote on what it is going to cost to fix that. Also, some of the lights aren’t working and we have to replace them. We love the industrialized look, but looking at this is a $10,000 refrigerator, one would think that these issues wouldn't be happening, but they are. We also have a Viking dishwasher that has not been hooked up yet, and we're crossing our fingers that that will not cause us any more trauma.

We love the appliances. They're very nice and high-end. It's been good quality. There's a lot of different options for cooling in the refrigerator and I like the space too.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I haven't had any issues in comparison to other issues I've had or are having with Viking's other products such as the freestanding range. The performance has not been as expected. I've been having some issues with the oven specifically and the griddle not working. They've sent some technicians multiple times who tried to fix it but it's still not working. I'm trying out to see about getting a replacement or refund since it’s been over four times now. They're easy to contact so I'll give them a 10 or an A+ for that but the follow up is lacking. I'm having to follow up with them as to what's going. I've recently had to request an escalation to try to get information because they don't have much to go by based off of what they're waiting on with their contracted vendor.

My Viking fridge is of high quality, and I like the bottom being the freezer that pops out.

The refrigerator's freezer door has been broken since day one and still didn't stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, I'm dissatisfied with each of the Viking appliances that we have except for the stove.

I thought Viking is a good brand but the refrigerator saw two changes already and I'm not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

I like the Viking refrigerator. It's smaller than what we had before, but it seems to perform well. It has drawers for vegetables and other things. They also have a drawer that keeps temperature at specific temps. It has a separate kind of a cooling system connected to it. We sometimes wish that the freezer was a little bit larger though.

The quality of the refrigerator has been good. I like the ice machine that's why I bought it. It's just not been putting out as much ice as it should for the money. It only made eight ice cubes every four hours on Thanksgiving when we were actually using a lot of ice. We had a lot of people, and we ran out of ice by noon. I was using my ice quicker than it was making ice. I understand that Thanksgiving is a different whole thing, but I would have expected it not to take till Saturday before I had a lot of ice. The company in Houston handles the maintenance and right now, with COVID, everything had to wait.

We liked the look of Viking and their reputation as well so we went with them. We're not so thrilled with the double wall oven but the refrigerator is awesome. The quality is excellent and this is probably the best refrigerator we've ever owned. It's so easy to navigate in there. You can see and reach everything. But the ice maker could be improved. The bin that the ice goes into should be raised in the back so that the ice falls to the front. I'm always winding up with ice all over the floor and on the inside of the freezer because it builds up then there's no way to open the freezer without the ice falling over like a deck of cards. Other than that, we've had a fairly good experience so far.

We bought an entire set of Viking appliances: vegetable drawer, beverage fridge, and ovens. The fridge specifically has been fantastic, just the quality of it and the features that it has. Having the freezer at the bottom is a great feature. We have the two drawers there that pull out separately. Also, there's a separate rolling tray that separates between the upper and lower half of the freezer itself, which is great. We also like that since the door is a French door, we can put in wider items there like a tray of longer cake, whereas if it's double doors, it wouldn't be like that. We highly recommend it and it's a game-changer.

I've had my Viking Refrigerator for about five months now. Everything is great. I love the quality. My refrigerator is awesome. I'm very satisfied with everything. I recommend it to everybody that has come to my house. I tell them, “Go with Viking. You will not regret it.” The delivery and set up were very easy. It was just, we had a little bit of a hiccup due to the pandemic. Our oven came later than the rest of our items. But it’s understandable.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasn't gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didn't go with the side-by-side is because Viking makes them too tall. We couldn't have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and that's not gonna fit in the space. We'd have to take the cabinets out at the top and I don't wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too.

It's a nice refrigerator. The only thing I didn’t like was we had a repair guy here twice already for two fans and then the ice wasn't working either. The technicians were very knowledgeable and courteous. They had to order a couple of parts. The first time we had a fan that went out, it took about two months to get. But the tech rigged it up some kind of way and it was not losing any kind of coolness to it, so it stays running. It’s just made it louder. Then we just got that other fan replaced last week. The tech came out and fixed that for us. It took us about three weeks before he got that part in to get it fixed for us. So quality-wise, it's not worth the price.

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because it's one of those built-in wall units. They didn't connect it or they connected it but it wasn't right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.

I got my Viking from Best buy and they had really good product knowledge. We have two kitchens in the house and we have one Thermador collection and all complete Viking. It's been a fantastic experience so far. I'm looking forward to more years with more Viking products. Customer service has been fantastic and the product warranty is great.

Overall, I'm happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

I have a Viking stove that I've been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldn't wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesn't shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadn't worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. I'm not pleased.

The refrigerator makes some funny noises and I'm a little concerned about how it would work if I ever have to have it repaired. But it's not an issue that affects the cooling of the unit so it's no big deal. For now, it's working great and it's aesthetically nice. It's a big block of steel and it's pretty imposing. It's a good product.

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

We bought a 48" combined refrigerator and freezer and we were very happy with the size and the dimensions. We took it out of the box and we expected it'd be good to go and we wouldn't have any worries. However, there were some parts that were broken. I had to get my condenser coil replaced and my freezer wasn't making ice cubes. It was all covered under the warranty, it was just annoying. I called the warranty and told them the problem. They asked for the date of purchase, and it usually has the card that I have to register my products online with them and send them a receipt. Then they sent out the repair people and it got fixed. It's just right now, on the top, it's super freezing where my almond milk freezes. I have to get that recalibrated. My advice is to make sure to get the extended warranties that are out there for your appliance. You definitely need them, otherwise it would be very expensive to fix the appliances.

We had good luck with our Viking dishwasher and we really liked that a lot so we ended up doing the Viking refrigerator. We bought it from Best Buy and the woman was really knowledgeable and knew the brand well. She made the experience easy. I like that the Viking refrigerator is a counter-depth unit that we didn't have to have a built in. It was perfect for what we were looking for 'cause we didn't want to remodel the kitchen right away. The refrigerator also doesn't mark up easily and it's perfectly designed. The drawers, cabinets and storage spaces are very well-organized. We don't have any problems shifting things around.

My experience with my Viking has been great so far. I enjoyed the guy who sold it to me at Finwood Appliances. It's so much better than KitchenAid for about the same price. I like the way it looks and it feels well-made. I've had a stainless steel refrigerator before and I was constantly having to get fingerprints off. The Viking is better at not showing fingerprints. I also like the freezer and that there is no water dispenser because then I don't have water drips all over the front of my refrigerator. I just have a pitcher and I keep it in my refrigerator now for water. That's cleaner.

We had some technical issues with our Viking refrigerator. A part was freezing and there was a ton of condensation build-up. Someone came and serviced them. They wound up needing to replace the part. However, we did not use Viking to service the refrigerator because our building has specific COI requirements so we went with one of the building's techs.

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, it's a great refrigerator.

The techs came in and had to replace the whole shelf because they noticed that it wasn’t glued in from the factory. It came apart. The middle shelf that we had to have repaired that had the deli drawers in it isn't stable enough to put heavy items on it. And there is no other place to put heavy items on it. There should have been a middle bracket in the middle to support it against the back of the refrigerator. The new half freezer and half refrigerator is something new to me. I feel like it’s small. But the product is fine.

I liked Viking's reputation with the stoves, and form and fit. However, I'm disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they haven't been able to solve the problem. They said we have to live with the icing issue. That's by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, it's significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.

Viking's reputation precedes itself as far as the quality of the product. When we bought our house, our builder provided Viking appliances like the dishwasher, a super range, and a refrigerator. I love the range. I also love everything about the refrigerator except the fact that it doesn't dispense water. The appliance company did the installation has been great with us. We've just had a couple of minor issues with stuff that there was some damage done on a couple of items during the installation and it had nothing to do with the quality products that were provided.

The refrigerator was broken so we called the warranty company. It didn't resolve until one month later so we didn't have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we haven't seen any similar issue coming up.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.

I was putting in a high-end kitchen and purchased all Viking products. They're industrial feeling. I like the size and capacity of the refrigerator. I also like the way it looks and the ability for it to be built into the kitchen. However, Best Buy managed to make the experience very difficult. There was a significant delay in a lot of the products and they couldn't figure out how to get updates. I ended up finding the 1-800-VIKING number and calling them directly to find out what was going on. I got updates myself because Best Buy acted like their hands were tied in the process.

I'm enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. There's a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

I spent $9,900 for a top of the line refrigerator. Less than 3 years later, both refrigerator and freezer do not cool past 57 degrees. It took 5 days to get Viking to tell me they won't cover it. They sent me 5 repair companies - two don't cover my area. One has kept me on hold for 57 minutes. All my food is wasted. This is on top of the fact that two motors had to be replaced in year one; the door had to be repaired in 18 months and all three plastic drawers cracked almost immediately. Do NOT waste your money. This is a TERRIBLE PRODUCT.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everything's good.

We couldn't get our Viking delivered for a long time. I ordered it late March and they said it would be delivered by June. It didn't get delivered 'til July 28. The carrier didn't send it and it sat in a warehouse for over a month. Also, Viking is replacing my refrigerator because the ice maker stopped working. They have sent five people to fix it but they can't. Also, it doesn't hold very much. It's a counter-depth so I'm not used to that. Also, it's really tall so it has a lot of shelves. It's hard to reach the top shelf because it's 80-some inches tall. But I like the look and style of it and the cleanup is pretty good. It seems to deter the fingerprints.

I've had Viking refrigerators in the past and I'm happy with Viking. They're quiet and they run fine. When they don't, they're always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I don't like the model that we chose this time because I don't feel like it's as good of a fit for us. It's not a great layout. I've had it built in before and it has a larger capacity.

The quality of our Viking is excellent compared to what we've had in the past. It's got a very efficient design for storing our food items. It's a lot of open space so we can put a lot of things in there. And the shelves on the door are nicely spaced and can hold a lot of smaller containers. The drawer at the bottom is great too. Also, whatever they use on these no-fingerprint stainless steel refrigerators is great. We have very few fingerprints.

I like the Viking brand name. It seems well-recognized and established. We also liked the design of the fridge. We wanted a top fridge, lower pullout freezer drawer, which is a more traditional unit that is harder to find. We've had a few issues with it since installation and the response has been good in getting those issues dealt with.

Our last refrigerator didn't last very long. It was off square and Viking determined that it was dropped during delivery and they wouldn't take responsibility for it. They didn't stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, it's working but it has squeaky doors which makes me think there's some issue with the alignment.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldn't have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.

The refrigerator is stainless steel. It fits in the space. It keeps things cold and it makes ice. When I had a lower shelf that was unglued, Viking sent somebody out under warranty to replace the shelf and it's been fine. The technician was responsive. He was on time and he got the problem fixed right away.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.

The quality of the Viking refrigerator is a little poor. I've got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I don't see that as being a positive feature of the refrigerator at all. I've never had a refrigerator that tumbled ice cubes on the floor because the tray isn't holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where it's supposed to keep.

We got a stove and some other appliances. The stove, we had issue with. It's a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isn't right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasn't done correct the first time. I don't know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.

The unit I purchased had a dent in the front door and I got it for a discount at Lowe's. It was a really good price. A year later, it has stopped cooling. Lowe's told me when I bought it that even though it was cosmetically damaged, it'd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, "It was damaged in shipping and you have to call Lowe's.” So I called the warranty company and they said “You bought it on sale from Lowe's. Therefore, it’s as is.”

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

BUYER BEWARE. They will NEVER replace a product that is brand new and doesn't work, they WILL keep sending repair people and order parts. Fact: Bought a new Viking refrigerator/freezer. Fact: Doors are cracked and freezer doesn't work, refrigerator freezing everything. Fact: Notified retailer, they sent two repair people to appraise, both said it should be replaced. Fact: Third repairperson finally told us what Viking wanted to say, which was "it can be fixed if we replace the doors and thermostats."

Viking had a good price for their refrigerator model as far as what's out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. We're supposed to get a new one and that's been a month. I've had four service calls in trying to figure out what is going on with it. And so far, no one's been able to figure it out. Also, it’s loud and the fans make some noise.

The Viking Refrigerator that I got is great. It's everything I thought it would be. I like the bright lights, being able to change the configuration that it has. I like the more solid material. There is one thing I wish they did have that is not there, and that's a filter for the water that goes to the ice. 'Cause typically the water connections are behind it, and since this is built-in, it's not like a regular fridge where you can pull it out and then change the filter. I had to run a line from my reverse osmosis system to go to the back, even though there's a water connection with the spigot built into my house behind it. But everything else has been great. We're pretty happy with it. It looks great and performs really well.

My Viking 48" refrigerator is plagued with problems. The door spring snapped, the ice maker broke, the water dispenser constantly freezes, and food in the refrigerator freezes even though the temperature is set correctly. Viking is expensive to buy, expensive to repair and are not built with quality in mind! Avoid Viking!

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, I'm going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.

I waited over 6 months for delivery of my Viking 48” Refrigerator. The evening after install it started to have a loud grinding sound that ran 24hrs. Even at 6am I can hear it grind from upstairs as I go to the kitchen. Why is it running at 6am when not opened for 12hrs? I called Viking and they sent out a service rep who listened and decided it could be a condenser fan. I questioned if only a fan issue why does it run 24hrs? He said a part would be sent to me directly and I was to call for him to return. It has been six weeks and no contact from Viking or Repairman.

The customer service of Viking is great. I love their warranty. Like for example, there were a couple of issues with my Viking Refrigerators a few months back. I just simply called them and they had someone come over and fix it. I didn't need to pay anything and worry about anything. I also had rusting issues in a couple of racks and baskets. Then I talked to the Viking customer representative and they just sent me new ones without asking for any information. They didn't say, “Can you take a picture of them or show me receipts?” They never asked for such information, which is great because it’s hard to get.

I had to have the refrigerator serviced and that went very smoothly and professionally.

The refrigerator appeared to be nicely made, and it had a very nice exterior finish and design. It also had a good price point relative to other built-in fridges and a very nice incentive plan in effect when we made the purchase. I went from a freezer combo to this 42-inch side-by-side refrigerator. I love opening a smaller door whenever I go into the refrigerator. I really like the interior lighting and the space at the very bottom which allows you to put in a full pizza pie or deep-dish thing in there. Even though it's a very shallow fridge, it's got a fairly open spot at the very bottom, which I like a lot. All the bins seem to be very nicely made. I'm pretty happy with the fridge. The only issue I have with the freezer is that the cold air from the freezer compartment coming into the refrigerator comes in at one spot at the top. So things next to that will have a tendency to freeze, especially if something warm is put somewhere else in the fridge.

The icemaker quit but it was taken care of pretty quickly. The technicians came out and ordered the parts. Then a couple of days later, they came back and replaced it.

When the refrigerator was delivered, the shell was dimpled. So I had two replacements come out, and Viking could not correct that. I got a third refrigerator last week. I was traveling on a weekend, and the compressor stopped, but it came back on. So I'm still having problems with Viking. If I had to do it all over again, I wouldn't choose Viking. They're not very good products at this time. But their technicians have been great.

The experience with Viking Refrigerators has been great so far although I had to have some repairs done immediately. It was nothing big. During the shipping, one screw got loose and one light cap came off. I have a technician coming out today for an EO code on my under the counter fridge. I called the warranty company local in Houston and they're good.

The Viking refrigerator has a lot of space so I’m happy about that. But we've only had it a few months and we've had two calls out. The quality doesn't seem to be there. The top of motor went out where it wasn't cooling and they had to replace a lot of parts. Then recently, the lower freezer section started frosting up and they fixed it. It was under warranty.

I put a gourmet kitchen in our house and Viking is the brand of appliance that I wanted around our stove. The stove, dishwasher, double oven, and microwave were fine. But I've had problems with the refrigerator and the wine refrigerator and I've had the appliance store at our house. For the refrigerator, this will be the fourth time, and for the wine refrigerator, twice. After paying the amount of money for all my appliances, I'd like to have them working correctly. I'm hoping that this next fix, when the technician comes out, is going to resolve the issues.

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

There were a couple of things that went bad and we called Viking. They came and fixed it. One thing was the installation. When the tech put the microwave in, there were some side pieces that they had to fit in. They didn’t put it in and we had to complain a lot.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, I'm not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless it's totally perfect and they have to take all the plastic off to make sure it was perfect.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesn't change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that it's a common problem about the temperature of the refrigerator. So, I'm not sure what the problem is with mine.

The layout of the Viking refrigerator was what we liked the best although we had to contact the installer because they there was something wrong with the handles that were not working correctly or loose. They didn't make it back and I ended up fixing it myself. Also, the layout of the icemaker could use some refinement because when we pull the drawer open, the way that it comes out, the ice mechanism always hits the ice and ice cubes fall on the floor.

We have the whole Viking suite in our kitchen for 16 years and it's built really sturdy. We have two refrigerators, two dishwashers, three ovens, the microwave, and the range top with the downdraft. The size of the refrigerator works really well, the space inside of it is great. We use one for all food and the other one is a beverage refrigerator. I use Executive Appliances for all my services. It's easy to get parts. It's easy to get things fixed. Viking is the best you can get out there. I recommend it to anybody who's going to do a kitchen suite. It's better to have everything that's the same and all of the components go well together.

I like my Viking refrigerator. It's a good-quality refrigerator. When it got delivered, there was a piece of plastic wrapped around the motor inside of it. There was no problem getting someone out here to work on it. They came out really quick. Also, whenever I had an issue with it, I went online and I was helped out and pointed in the right direction very quickly.

The Viking refrigerator is less than a year old, but it's had more than a few issues. The refrigerator froze itself up and needed a week to thaw out. Then it's been up and running for a week. Now, the icemaker isn't working. So, for the second time in two weeks, I needed to have a repair guy come out here to repair an $11,000 refrigerator. The Viking team has been great though. But I wouldn't buy their refrigerator again.

I still haven't installed my Viking refrigerator. I've had the most horrible experience I've ever had with anything in my life. The first time I plugged the freezer in, it did not freeze. The compressor won't kick on. I've been trying since April to get an inverter board for it that the service people said is bad, and I keep getting the runaround. They don't know when they'll get it or won't even tell me if they can get it. The representatives are very nice but useless. I will tell everybody about the poor quality of Viking and then the poor service to get something done about it.

I didn't like that the Viking refrigerator that I had was difficult to defrost. I also had to call customer service because the refrigerator's light was not working and somebody said that the motherboard was not working. So, there were three times that they came and changed, and then they replaced the fridge altogether. The technicians were fine, but it took me a long time. I got the refrigerator in February, and finally, the replacement came and happened in April. Still, overall, I'm satisfied with Viking.

The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. We're disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasn't working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, I'm not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. It's loud and when the motor goes on, I hear it.

The refrigerator is beautiful and I love it. But the frame of the refrigerator is torqued and it won't seal, so water condensation builds. Viking already knows about it and they plan to replace the refrigerator in October. Each time I reached out to Viking, the response was prompt and helpful. But Viking never took the lead on ensuring that the appliance challenges were resolved. I had the lead the entire time and I had to reinitiate multiple times a resolution to the problem. I gave this feedback to the service manager in a helpful way. Somebody needed to follow up with me about whether the problem was fixed or not rather than relying upon me to follow up with Viking. Also, Viking should double down on their QA efforts at their plants at this point in time because there were three things wrong with the refrigerator, one of them being so structurally wrong that it's irreparable.

The Viking refrigerator has good storage capacity. The illumination is good and I have an ice maker hooked up on. It's quiet. However, I've had two power failures and the refrigerator defaulted. The question I was trying to get with engineers is if it defaults, does that mean that it quits cooling? But I never got an engineer to answer me any questions and a sales rep didn't even know.

I like the look and size of my Viking Refrigerator. It works well in keeping my stuff cold. However, it leaks at the bottom and inside. I've been with Viking back and forth numerous times. They've had three different service people come to my house and they don't know how to repair it. I'm waiting to hear back from them because I want my refrigerator replaced. It's rusted, it has discoloration, and the inside parts, God only knows what they look like. My floor is warped and I've had to stick Bounty paper towels under my refrigerator to absorb the water that pours out. It's been hellish and months upon months have gone by and Viking still has not addressed the issue. They have barely contacted me. I'm highly dissatisfied with them.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

I'm a chef instructor and Viking is among the top brands. My choice was between Viking and Wolf, and Viking, hands down, won out, certainly among all my colleagues. Viking was also offering awesome sales that I felt I needed to take advantage of because I also needed a microwave. However, going through the purchase was absolutely horrific. My biggest mistake was that I went through an online retailer, Appliances Connection, instead of going through someone local. They were offering, at the time, the best price but they were miserable. They were really good at taking my money.

Updated on 10/27/2021: I bought my Viking refrigerator on october 2020 from Mr. Jay Appliance but I received it on February 2021. Since February, the refrigerator's door was imbalanced and inside the refrigerator was warm. I called them and the company sent a technician to solve the problem. They keep sending the technician for 7 times during 8 months to my house to solve the different problems and still they couldn't fix it. I keep telling them that this refrigerator has to change but they don't listen to me and as a customer, I can not use the refrigerator.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, "Nope". We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, "Oh, you have Viking."

The Viking we got is not as good as Viking used to be. We've already had an issue where they had to replace all of the doors on it because when it arrived, it had this look to it where the doors were warped and dented. Also, the emblem was put on crooked so they had to send us new emblems. Other than that, it works fine. They were good about sending a replacement out. They had me talk to a local appliance person and it went very easily.

My Viking Refrigerator seems pretty high quality and well-built. I'm impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. It's nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway that's not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

I'm not happy with my Viking Refrigerator. It gets over freezing and there's always frost building up on the inside. We've had repair people come in three times to fix it. I had to remove it and then buy an LG instead which was a big expense.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerator's good though it's a little smaller than I thought it would be. The range, unfortunately, hasn't been working very well, so I've had to call the service a few times. It was good as well, but the burners keep clicking and you just don't expect that from the price point. Aside from that, their servicemen weren't very helpful. When they first came, they didn't fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasn't. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that that's just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Viking's products are probably good and we just got one that's not working 100%.

Purchased top of the line Viking fridge for 10K 3 years ago and about 9 months after purchase the crisper drawers were collapsing down onto the bottom shelf of the refrigerator making about half the fridge unusable. Viking sent out their service company and changed the middle shelf which the crisper drawers hang from and changed the slider brackets. Worked fine for about 3-4 months and then the same thing happened again. Viking came out and changed the parts again with exactly the same type of parts. Worked fine for about 4-5 months and then the drawers started collapsing down again when you would open a drawer. Well this went on for 3 more additional services and I think at about the 3rd or fourth service Viking said the fridge was out of warranty! LOL!

For my kitchen renovation, my design company that they use, Ferguson's and the chain of them here in the southeast, the only ones they had everything in stock was Viking. And when I purchased the stove, I got a free dishwasher. Headquarters had to call a lot and I had to have people here all the time. They were really concerned. When you open the fridge, the drawer to pull out, which is cold and you can keep cheese and meats in it, I cut my fingers and they were concerned and had headquarters call. And then, the repair people -- everything was free -- coming out all the time from Fort Myers. The guy called it metal burrs that haven't been sanded down. That was quite a worry. They called me from Mississippi. It's very rare and it just wasn't finished. And depending where you place your fingers, you could cut them on metal to open that inside drawer. So, that was a bad experience.

I like everything about my Viking refrigerator. It's a great appliance. I like the layout - the freezer on the bottom and the two doors on the top for the refrigerator. I love it.

It looks like a solid and quality refrigerator. But we've had some issues in terms of not cooling consistently. Some areas are too cold and other areas are not that cold. Finding service has not been easy. There's a list of certified vendors, but it's not as easy. It's not like you call some of the other more regular appliances, like you call up Home Depot and then somebody comes and fixes it. It would be helpful if Vikings can make it a little bit clearer and more easy to find and get a service to do it.

I was looking for refrigeration, and I was doing renovations. I went online. I had wanted to upgrade from what I currently had, which was the JennAir Professional Series. I wanted something on the Wolf or Viking line. I did not go with Wolf because I could not afford the Sub-Zero Refrigerator. So, I decided to go with Viking. I looked at the reviews. I had ordered it from an appliance shop. Then I went to Ferguson Showroom to see what it looked like because the appliance shop didn't have a display. I knew it was looking like what I wanted it to look like.

My Viking refrigerator is good. The only thing is it's such a humungous refrigerator but it's so tiny inside. It's only like 19 cubic feet, and I just disregarded that whenever I was picking it out. I've worked with AJ Madison's, which is who I ordered the refrigerator through, and that was a terrible experience. My product came so late. It was promised to me like months before I got it. When I ordered it, I had AJ Madison call the manufacturer and find out when to expect it by. I was promised that it would only take three months, and it took six months to get it once I paid for it.

We like the design of the refrigerator. The range hood and the dishwasher were also included in the package which we liked. The quality is very good except that our range needed to have the boiler burner replaced through warranty which took probably three months. The technicians did everything they could. They just were waiting for the part.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I don't use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.

The purchase and delivery of our Viking took a lot longer than we thought. But once it was installed, we were very happy with it. There's plenty of compartment size. It's our secondary refrigerator/freezer and when we have guests and parties, it comes in very handy. One of the features I like is that it has a really good ice maker. Also, both the refrigerator and the freezer are very quiet.

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. We're very happy with it. It hasn't broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

We noticed that on the refrigerator side, when we would open our Viking, the door wasn't closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But that's fixed now and it's working fine. I love that we have more room to place everything in.

I had some repairmen coming to repair our Viking fridge. They were going to replace the compressor. Then they pulled it out and they realized they couldn't. They had to turn it on the side to replace it based on how it was built. There was something in the back that made it difficult to repair the compressor with upright standing. So, I called Viking and spoke to an engineer and they were very helpful. He said, “That is correct. But it's since been changed.” That Viking couldn't be repaired or it was going to be too much to repair it. So we just replaced it with the exact same fridge because we had a cabinet front on it. We really like the new fridge. The quality is great.

Viking was recommended by our appliance dealer that we've done business with for some time. It's just that the freezer is making a strange noise and isn't operating. We've had service people out here once already and we probably have to get them back again.

They were majorly delayed in getting some of that stuff delivered. I ordered it way in plenty of time. Then it came around for delivery and they were like, “We hadn't got it yet.” I said, “You went and charged me for it, so you should have already had it.” We've also had some other issues. We ordered a whole kitchen and an outdoor kitchen also. I've called to get that fixed. One part came in broken. That's going on nine months ago. It’s still not fixed. The cooktop was also leaking gas. We called and they said, “We’ll order the part." We're going on for several months now and we've called again. They said, “The part’s still on backorder. We’re waiting on the part.” I can't recommend Viking to anybody.

It has very good quality. It’s quiet and it works well. I was very pleased with the whole customer loyalty that they offered me. Everything went well, so I'm very pleased.

I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didn't look into anything else. I wanted a Viking. I like the size of it, the way it's a side-by-side opening door and it's a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, it's so easy to reset it.

I bought a refrigerator and I feel very good about it. The dishwasher which came with the refrigerator was kind of faulty so we had to change that off. Viking promised us when we bought them that there was a 10% cash back but we haven't received that cash back yet. Also, my fridge got delivered in three months. It did not come at a reasonable time when it was supposed to come and it was difficult to chase anybody. Viking could be better in communicating things. Some of the shops I went to gave me heads up not to buy Viking as it will take months to get the fridge. I still wanted to go with Viking because I heard good things about it. We like the product quality and the product themselves for now.

Up until it broke, I was quite happy with my Viking refrigerator. But it broke in November (the evaporator failed - still under warranty). A service company came, diagnosed the problem and ordered the part December 5. Today it is March 10. In February the appliance repair company called Viking and they were told the part would come in February 26 and that it would be sent out by overnight air when it arrived. February 26 came and went. No word.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. We've had one little bump in the road where it wasn't defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, it's always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes.

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didn't know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. That's been great.

The quality of the Viking refrigerator is good and the performance is great. However, the functioning of the doors is not good which might have been due to the installation. The center tab of the door doesn’t match correctly. It slams into the other door. The clearance there is just off sixteenths of an inch. Any weight that you put on the door would make that clearance such that that tab will pop out again then you end up closing the door and slamming the other door so you can close it. I called different people who are Viking certified to look at it three times but they couldn't fix it. I don't know if this door issue is a manufacturing issue or an installation issue. I have another cheap refrigerator for 600 bucks and that works a lot better when it comes to doors and functionality.

We were remodeling our kitchen and we wanted to upgrade all of our appliances so we did get Viking for everything. However, the refrigeration portion was faulty so we called our warranty and they did replace it. It's now working fine but that's not expected when you spend that much money on a refrigerator. It was a bit disappointing. For a week, we had to figure out how we were going to store food. We ended up having two technicians come out because they didn't communicate. It was a bit of a mess but it's over and I'm glad.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, I've never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They don't go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.

I heard the Viking refrigerator is a good one but I'm not too happy with them. I always have issues with the refrigerator, dishwasher, stove, etc. I wish I never bought them. My stove is really bad and the lights go off on the refrigerator. Sometimes the freezer randomly gets soaked. I have to put everything out, turn off the refrigerator then restart again. At one time, somebody came and fixed the problem. The guy was good. He was trying his best but I don't want to spend too much time every time waiting for them to come.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since we've received it. I don't expect to deal with those issues when we've spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. We're used to using other appliance brands and they will never say that that is an acceptable variant.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Viking's customer service came out and took care of everything so everything's been wonderful.

I liked Viking's looks and reputation. However, we already had the refrigerator serviced. There were issues with the door. We bought it through Best Buy and they were difficult to deal with. They put the fridge in a flush mount and the one that we got is not a flush mount. So, it's just not installed correctly. Also, we had a lot of issues with Best Buy. Just having them set up delivery, their delivery people coming out, not telling us to do certain things that we needed to do before installation. And it went with everything that we had, with the stove and the dishwasher. The only thing that went okay was the microwave. I love my stove. But I had two things serviced already.

I like the size of the Viking refrigerator. Also, the icemaker is something that I like. It's on the inside, not on the outside. There's a small bracket that's built in to keep the door from opening all the way. But that broke and they told me that it was common breakage. It probably could be made out of some better materials so it wouldn't break. Other than that, the customer service was good.

The quality of the service from Viking is pretty good and their reps have been great. On the very top of the refrigerator door where you put the butter, it has these little flimsy plastic doors that hang over. When you shut the refrigerator, the plastic doors open and the butter comes out. Viking could make those a little bit more stationary or stick more. I also had to have someone come because the ice maker wasn't working. But the problem was they could only come and service our house on Tuesdays and Thursdays but we'd be at work. So it's hard to have someone come out to service the ice maker. They were great about getting to send someone out but I had to cancel it because I thought I was going to be able to have someone here. I can't have someone here all day and then they'll call and give me a two-hour window that day.

The Viking fridge is great. We like the size of it and it seems to keep everything consistently cool. We've only had it for about a year and we've had to replace a few of the lights on it. We did a service maintenance call because the light had gone out and that was great. But we've had another issue with our stovetop on the range. One of the burners isn't working and we've had trouble getting that fixed because there's apparently somebody else registered for the same unit.

Viking had a large selection, a solid website and competitive pricing. That's why we've chosen to use them. Unfortunately, I regret purchasing from a wholesale applianve store. I understood that because of COVID, the fridge took a very long time to arrive at our house. But from day one, the fridge never even worked. I contacted Appliances Connection and never heard an answer back. So I went through a technician who referred me to the Viking warranty technician in town. He came out and told me that the Viking fridge that I purchased had a manufacture date of somewhere in 2018. This was the fall of 2020 when I got the fridge. He also said that there was damage on the inside of it. He has replaced it and the fridge has been working fine since. But for about 90 days, I had a refrigerator in my kitchen that wouldn't get cold.

I got the tall, 36-inch one-door refrigerator with the drawer-freezer on the bottom. I got three of those. I got one for the basement and two for my kitchen. So, I put them side-by-side. We have a big family, and we buy a lot. The refrigeration’s going okay. After like a month, the one in the basement stopped working. They did set up service. Something was leaking up on top. So, they did schedule somebody to come out, and it took a while to get the part. Then, by the time the tech came out, it was three months later. So, there was no refrigeration usage in the basement. It was kind of a little disappointing that we had to deal with that.

Beware Beware Beware! I have owned a Viking refrigerator for 3 years and have had 9 service calls so far. The model rvrf336ss5 has been known to have leaking issues and freezing issues in the chill drawers. In fact, Viking changed the model number after making some fixes, yet the last repairman mentioned it is a bad investment to buy either model. It is a sleek and nice fridge in appearance but don’t be fooled.

I'm an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.

I thought Viking has very good appliances. I’m learning more and more, they're really not on top of the chart of being the best of the best. I don't like anything that I got from Viking. The fridge, I like the ice maker on the door more than the inside of the freezer ‘cause every time I open up the freezer, it always falls down. I also don’t like the stove. It's my fault for not spending 2,000 more on the self-cleaning oven. But I like the drawer microwave. That’s working well. My dishwasher is working well too.

We were looking for refrigerators when remodeling our kitchen, and I liked the inside of the Viking. I wish I hadn't picked Viking though. After 12 years, we had to replace the refrigerator. We have the double that are side by side, which was extremely expensive in replacing it. And now, it's been double the price. So, I don't have good feelings about Viking. I would never buy it again. We paid to have it fixed once or twice, which was very expensive. I had found the quality to be very poor.

One of the selling points of the home we just bought was that it had Viking appliances, and we've had nothing but trouble from them. I've been calling since the beginning of December. I was told that the earliest appointment anyone could come to see our freezer was January 18th, but no one has called to confirm that with me. Someone is supposed to be coming. We keep kosher as part of our dietary restrictions and our meat is rather expensive. We've had to throw out hundreds of dollars of meat because every night, my freezer stops being cold and goes up to 7,8,9, 10 degrees above freezing so it all thaws. Every morning, I have to put on max freeze. I would much prefer to have my GE stuff at my old house any day of the week. Also, their customer service has been terrible and it's a bad product overall.

I like the reputation of the Viking refrigerator, and I like that they didn't have an ice dispenser on the door. So far, I've had some issues, but they quickly repaired it. The fridge has been great except for this freezer function thing. It was kind of upsetting considering how much money the refrigerator cost. You think they'd work that out before it got to me. I would recommend it, but I'd tell others about the icemaker issue. Other than that, the Viking looks amazing and the overall quality is great. I like the metal functions. The inside of the doors are not plastic so they’re cleaner. What I like the most is that somehow my food lasts longer. All the organic stuff that I normally buy spoils really quickly in my old refrigerator. On this one, they seem to last much longer.

Our Viking refrigerator was installed and it's worked. It keeps things cold.

Our freezer arrived and then we had to wait a long time for the refrigerator. Then when we finally were getting it installed, it turned out that the freezer wasn't working. It didn't have coolant in it. So we had a couple of people come out to fix it. We've also ordered parts for the new freezer but we're still determining whether we want to put them in or not because it seems to be working now. Other than that, it's a great refrigerator and the quality is good. I like the dispenser of water inside the refrigerator and it looks good.

The quality of our Viking Refrigerator is good. It's all metallic and easy to pull down drawers and wash and clean. But the thing that we are having an issue with is when you open the refrigerator, it's very heavy because the door is custom-made. Then the stopper there broke last week. So we had someone come and replace it. But I'm worried that it's gonna happen again. Other than that, everything is good.

I've been holding off giving this review because I was hoping our problem with Viking is going to be resolved sooner than what we are experiencing. We have now occupied our home for almost 2 years and the warranty on these appliances will soon expire. Our builder installed the 7 series built in side by side refrigerator and freezer into our newly built home. The fridge started acting up 3 months into closing. It started with it not cooling, then the water dispenser not working. The freezer also quit working. Viking kept sending their contract maintenance and he kept ordering parts and installing them with the appliances still not working. There are so many dents inside this fridge it doesn't even look brand new anymore.

We purchased a house with Viking appliances. All the items are still under the original manufacture warranty, so while we don't know when they were installed, they were purchased less than 5 years ago. When we moved in, the refrigerator was broken. It wouldn't cool down. It took 3 weeks for Viking to ship the required parts and now, exactly 1 month after being repaired, the unit is not cooling down again. The "symptoms" are exactly the same... Customer support is basically useless, we spent hours holding the line by now.

My old Viking fridge was leaking and causing damage to the hardwood floors. Viking offered a 30% discount on a new model and requested a copy of the invoice after I made the purchase. They then changed their mind and offered a 10% refund instead. Still waiting for the check months later. Dishonest and disgraceful customer service.

Bought a 6 yo condo wirth original Viking appliances (refrigerator/freezer and range/oven). Both are lemons. Refrigerator cannot maintain 40 degree temp even after maintenance and condenser fan replacement (also does not accurately measure temps, according to separate thermometer). Oven runs anywhere from 25 to 60 degrees hotter than temp dial setting depending upon the day. Was able to fix constant ignition clicking in range burners but not easily. We are now looking at need to buy new high end appliances. You can bet they will not be Viking. Highly recommend avoiding this brand.

I remodeled my kitchen in 2018 and purchased all Viking appliances. Less than 2 years later I already have problems with the dishwasher (the detergent door doesn't open during the wash cycle), the freezer stopped making ice and the door to my steam oven spontaneously shattered when I opened it. I know this sounds crazy but it is absolutely true. I was opening the door, heard a pop and all of a sudden the glass started shattering.

My 11 year old Viking fridge door fell off 3 weeks ago. It caused damages to my hardwood floors, my quartz counters and some millwork. Not to mention it took 4 hours for me and my son to clean up all the glass and everything that was in the shelves of the door. I called viking - they told me that there was a recall. I never received any paperwork, phone call or anything regarding a recall. They then sent a repair company to fix the door. They couldn't fix it and suggested we get a new fridge. Someone could have been seriously hurt. But they don't seem to care!

Everything's been great with my Viking refrigerator.

I've had this fridge for nearly 11 years and have had no problems. Because I love to cook, it's great to have such a large fridge which easily holds enough food for whatever I want.

I've known about Viking for years. I've had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

I bought a new Viking 48” side by side fridge freezer 10 years ago and had the kitchen built around it. It looks fantastic and I felt pretty smug thinking I had a sub zero look but for a fraction of the price. However, 2 months ago it suddenly failed and started heating up rather than cooling. Here is the problem - I’m in the UK and Viking no longer trade in the UK. Despite contacting Viking numerous times I am yet to find an accredited engineer that will touch it. Quote “ I used to work on them but it got so difficult to get parts”. I found a local engineer who has serviced it and replaced the refrigerant but it is still faulty and now he tells me there must be an internal leak and therefore impossible to fix. So I have a £6,000+ fridge freezer which is useless and being more than 300kg in weight I don’t even know how I can remove it. To date Viking has offered no advice or help. No customer service whatsoever.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. It's solid. I close the door and I feel it's not cheap. However, the compressor went out and I was shocked Viking couldn't give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldn't have to buy a brand new Viking after it wasn't that long. I'm not too happy and I found out it's a Panasonic condenser unit that goes into the Vikings. I like to think we've got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, that's not too reassuring.

I was doing a re-do and I didn’t do a lot of research. I recognized the Viking name and I expected it would be a quality product. Since the moment they went in, I find the customer service to be horrific. We had some issues. The stove was leaking. The refrigerator was leaking. The dishwasher hasn't been working properly. All kinds of things. Trying to get through to their customer service meant I needed to reach out to some third party contacts. It was very hard to reach them by phone, I had to email them. It took over a week to hear back before they even got in touch with me.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Viking's ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But it's pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

Our Viking refrigerator was fine.

This was a new home and the builder already had Viking inside. We picked them as part of the builder options and we also did an additional spice kitchen, which was close to a thousand square foot. Instead of going with any other make, we thought the same guys could install there as well. Viking is expensive than other brands that we looked at but it would be easier and then, no other vendor can do the good job. There was a delay in getting them installed but we finally got them although now, I have concerns. Initially, they didn't do the exhaust. We got the exhaust with the return and even now my exhaust is not installed properly. We tried to call them and then they just didn't show up or even when they came, they said that was all it was. So I'm not happy with ABW, the company that we did it with. When the technician was installing also, he came in and left the holes in the thing, and he just went.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didn't install the fan. We had a water problem on our floor and we had to get the guy out. I've never had a refrigerator drip water before and these are hardwood floors.

Viking was the affordable choice and a better choice than some Maytag. It's got a quality name to it. It's the rep. However, there was a problem with the shipping of our Viking Refrigerator, and we had to get another one. The first one got replaced. Even the second one, the freezer door is a little loose. I didn't wanna deal constantly having to send it back. The handle was loose, so I tried adjusting the handle. It doesn't adjust anymore. But, it's good. It works.

I always liked the look of Viking ovens and since Viking always seems to have a package deal sale, we got suckered into buying the package and “saving” some money. The Fridge is awful. The door is too heavy and constantly breaks. They will send someone to fix it, but it is a temporary fix. A band aid. We have thrown out hundreds of dollars worth of food because this fridge door will not close right (very bad design way — too heavy). They will not do the right thing and replace the fridge. I wish we bought the other brand that’s a bit more expensive but actually lasts and is built right. Don’t fall for the bundle deal. There’s a reason they offer it.

After I bought Viking appliances, I've been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didn't work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. It's a stainless steel finish but it has a scratch. There's a stainless steel repair kit that I have to get to polish it back to before.

I had some problems with the Viking refrigerator. It had a leak. The man that came out and fixed it said that it was made by a different manufacturer. I have some problems with them in that the handles become loose all the time on the whole entire set of appliances. I've had to have somebody tighten them up three times. They got a problem with the quality of the handle. I also thought the price was a little high.

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.