Viking Refrigeration Reviews

I got all of my kitchen appliances in Viking. I liked the way Viking looked. And because of the purchase, I was able to get two items for free with that purchase. I love the refrigerator. It’s perfect. I've already had it replaced. I had it less than 45 days. My local representative got that replaced for me. They covered the removal and installation as well.

We bought a house with a built-in Viking refrigerator. We wanted it and it quit working after we bought the house. So, we thought we would go with the same model so it would fit in the built-in. I like the refrigerator's size because we only go to the commissary once every eight weeks. It's a large refrigerator. I also like that it has alarms on it. We had some trouble with the icemaker initially, but that seems to be resolved.

I was very excited to get my new Viking refrigerator. HOWEVER I have had the service department to my house no less than 8 times in the last year AND Viking said after the last time if the "fix" didn't work, they would replace it. THAT did not happen. They now want another company to look at it ONE MORE TIME. I suggest that you steer away from this brand as the customer service, should you need it, is not as responsive as they claim.

I bought the Viking refrigerator because of the price. It was on sale. Also, I love how clean and crisp it is. I like how it looks, especially inside, compared to most commercial refrigerators. And it doesn't feel cheap. But water is condensating inside. I have TotalProtect but they told me that I have to call Viking so it didn't void the warranty.

The quality of the Viking refrigerator is very good.

We’ve used Viking in a couple of houses and those turned out to be the best ones. Our refrigerator is awesome. The quality of the build is off the charts and the rails are so nice that they slide in on, then the shelving throughout the whole refrigerator is super solid. On the top shelf, I have a whole case of 30 ounce Pellegrino glass bottles of water and it doesn't even flex. We have a giant side by side, freezer on one side and refrigerator on the other side. And it fills up so nicely and the icemaker works fast. The temperature control and the drawers are also so nice to set up. Aside from that, I like the look of the Viking refrigerator. It's a giant stainless steel. Also, some fridges have a couple of shelves but nothing fits. With the Viking, they did a good job on the shelving, the storage, and the doors.

After my Viking refrigerator was purchased and plugged in, issues started to come up without us even using it. When we realized the lights were not working, we went back to the builder and asked for him to fix it. However, it turned out to be a faulty product. We had about five visits until it got to a point where they've changed the control boards twice, then to get the display switched once required two appointments. In all of those visits, people were simply poking at what they thought may be wrong with it and they could not really diagnose it. The different third-party vendors that they outsource to were not skilled enough to diagnose these issues.

I've got a refrigerator, stove, and icemaker. All Viking. The manufacturer's rep came to meet with me. It was fantastic. The rep and the products were good. We looked at some other brands, but the price point was right on the Viking.

I am not very happy with the quality of the Viking refrigerator, so far. Ours is brand new and we've had noise from day one, a loud fan that's been blowing and they still don't have the parts to fix it. Parts were ordered initially back in June. They were supposed to be in early September. They didn't arrive. Now, they're saying October.

I have all Viking appliances for my brand new house. I spent $30,000 on my appliances. A year in and I am still waiting for my replacement refrigerator. I was told I would get it in March. It didn't come in March. Then I was told, in June. Then I was told, in August. I called Viking and they said, “This agreement is between you and the company that sold you the refrigerator.” The refrigerator that they gave me was damaged. I'm waiting and nobody would give me any answers except to say, “It’s a part shortage.” Extremely dissatisfied.

The Viking ranges and stoves are amazing, but we're not really happy with the dishwasher and the fridge that we bought, because the quality is not what you would expect to pay for the price. I've had less expensive refrigerators that worked more efficiently and had less problems. When we first got the fridge, it shut down and it short-circuited the wiring in our kitchen. We had to pay an electrician close to $1,000 to fix that, and just a couple of months ago, the same thing happened where it shorted out, but the line only went through to a certain point. The wiring was upgraded after the first time it shorted.

Our old refrigerator came with our apartment, and it needed to be replaced. The Viking refrigerator's configuration fit in to where my husband was looking for it to sit exactly back in where it was and the door to open so we could get in and out. We were surprised at the price though. Unbelievably, we've never bought an appliance that was that expensive, but it seems to have a good warranty. Other than the price, our only complaint with the refrigerator is it's a little noisy when the compressor goes on.

The products are good. We like them. They work well. However, we noticed that the ice maker sometimes freezes the ice cubes in the tray once they make it. We have to break it apart manually. I also set the fridge a little warmer because 38 was freezing some of the products in the back of the refrigerator. That took care of that. The delivery time was awful though. It took us over a year to get our Viking fridge once we've placed the order. Apparently, the vendor that we bought it from, Best Buy, had admitted they sold it twice when it came in to somebody else when it was earmarked for us. The oven came in about seven months late once we ordered it. I think they gave it away once too to somebody else.

The slide-in freezer continues to be a problem, which we reported to the company. It doesn’t always shut all the way. Oftentimes, in the middle of the night, I’m left with the beeping of the alarm going off or the food being semi-defrosted. We’re in a constant state of food changing texture depending on who’s shutting the freezer. In some cases, we had to throw things out because they’ve been a little thawed, then a little frozen, then a little thawed, then a little frozen. I haven't had any experience above and beyond dealing with the store we bought it from either.

One of the $8,000 refrigerators is sitting there not working for five months now. It's terrible. They were supposed to fix it months ago. First, they sent some repair shop out here. They came and did their thing. They inspected it. When I tried to set up an actual repair, all of a sudden, they told us that Viking doesn't use them anymore. We had to completely restart the process with a new company. They came out and did the same thing. A month or so went by during that process. Then, they ordered the parts. The parts came in damaged, and now, we're still waiting for the second order of parts. I've called them multiple times, and they keep saying they're gonna call me when the parts come in.

We’ve been buying Viking for a while. We got the fridge and the freezer. But the fridge got messed up, and nobody could fix it. We spoke to Viking because we needed the warranty. The people that could come and fix it could only come a month later. We lost a lot of food on that. We might go away from Viking and buy another fridge because the freezer is making noises now, and the fridge is also not working it's best. Most of the people that we found that could fix it were scared for some reason. One of them thought it would fall on him. We had to go to some other person and it cost us a lot of money to get it fixed. The refrigerator is working, but not as it should. We had to break the seal of warranty because nobody would work on it. We like the other appliances but the fridge and the freezer are a mess. We think that it might have had a problem with transportation because there’s a leaking side of it. It’s awesome but it didn’t serve its purpose.

I like the quality of my Viking refrigerator. It's been good. I also like having the ice in the freezer part instead of in the door. It looks clean-lined.

The Viking fridge is okay. It's probably made by Electrolux and I didn't realize that when I bought it. The stainless steel that's used on it is extremely thin and I don't have very high hopes for longevity out of it. When the company was acquired by Middleby, a lot of cost-cutting measures went in and relying on brand power to maximize profit. They're slowly going to be losing their reputation for high quality. In the future, I'm going to be looking at whatever Wolf and Sub-Zero are doing. But I like the stove, the oven and the range hood. The only thing that Viking makes is the range. The microwave is just a Sharp microwave. They just buy it from Sharp and put their logo on it. Everything else is Electrolux or Whirlpool appliances that just get white-labeled.

The Viking refrigerator has the water filter in an accessible place as opposed to the LG that isn't quite as accessible. I also like that I can read the temperature on the door. However, I had to order a kick plate for it. I was also dissatisfied with the dealer.

The quality of the Viking fridge is good. It's a little loud, though. But I like the appearance of it. We had a bunch of stuff that was broken. They’ve been very good about responding to fixing all of our problems.

The quality of the Viking refrigerator is good. The techs that came out for service were very professional.

I like the Viking fridge, the style from the outside and what it's designed to offer. But I'm not going to recommend it. I can't, with all the issues that I dealt with, similar issues that took place, and the customer service response. I had two replacements with my fridge. One in the beginning and a second later, two years while it was still under warranty. It took me six to eight months to fight off that replacement. Viking arranges servicers to come in who technically are trained on Viking. But they're not. They train on every single fridge and Viking is not different.

I got the Series 5 built-in and I like that it's nice and big. The doors are nice and solid. It's holding up pretty good.

The Viking refrigerator is great. The only thing, I'm shocked that there's nothing on the outside to get your water, a water dispenser. But I was talking to somebody and they said, “That's not a common thing anymore. You have to look for that." It is no big deal. But other than that, the fridge is huge. We can fit everything in there. You can shove a box of pizza in it. There are lots of room in the door to put things in. Everything keeps great as far as cold. The freezer is great, too.

The inside of my first Viking refrigerator came damaged. They gave me a new one, but the new one came damaged too. They don't tape the shelving down well. It scraped up the whole inside paint during delivery. The second one had the same problem. Now, I'm waiting for my third one. The customer service wasn't good. They were telling the workers to paint the inside of the fridge. I also had problems with my stove. I had to have the repairman come out because it wasn't adjusted correctly. The dishwasher doesn't clean as well either.

Viking was the finish that was available and it was the size that fit the new home we moved into. The purchase process was fine. We bought the refrigerator from our local appliance store called Martin's Appliance. The salesman there was knowledgeable about what they had for sale. This ended up being the right choice for us. The delivery was very easy as well. The guys that came and delivered the appliance got it in the house and got it put together. They installed in 20 minutes. Everything seems to function appropriately. Between the ones we were looking at, we liked the more robust feel of the shelves compared to some of the other brands we looked at.

I have a 36-inch range oven grill as well as a beverage fridge, which is amazing. I have the dishwasher, which is great. I have the microwave drawer, which is good. However, I have been having nothing but problems with the fridge and the freezer. They are not staying cold. Something was loose underneath that wasn’t allowing any Freon. I've had them installed for about seven months. So, it's been quite a disaster. But everything’s been good with Viking. It’s just been a process.

We’re happy with Viking. The refrigerator happened to be a really good sale at the store that we bought it. It had a dent on the side, but we knew that the brand is good. It's great quality refrigerator and freezer. We like all the space that they have for the refrigerator. We also like the freezer that drops the ice inside it and that it's got the drawer underneath for the freezer. However, it took quite a while for someone to come out to fix the refrigerator and we just got it fixed.

The drawer system is really flimsy and we've had to put it back together a couple of times already. I bought the refrigerator as a floor model from Best Buy and Best Buy didn't sell me any additional warranty. When I reached out to them, they said it's out of warranty. That was pretty disappointing. Other than that, the space on the bottom was good for the large boxes and it has more drawers than the competitor's models.

The kitchen looks nice with the Viking refrigerator. I chose it because of the industrial look and the size. Also, the quality is very good.

I like the quality of Viking. My refrigerator is great. It's everything I thought it would be. The team at Viking was absolutely phenomenal.

We really like our Viking refrigerator. It has good space, it’s sleek looking, and it has a good icemaker.

Our Viking refrigerator was purchased brand new, and the ice maker would never work from day one. It took probably about four months to get the part in. So, that wasn't good. Also now, it's making a noise somewhere inside of it that nobody's figured out yet. Don't purchase it. Purchase other products.

Everything was good with my Viking refrigerator. We went to the National Appliance store, and we saw the Viking and we liked it. We ended up buying it. It was during the whole COVID thing. There’s a shortage of appliances, and we needed a certain size. Viking was the only one in the store that would fit into the location. It had to be a slide-in. It had to have that zero-turn hinges on it. Since we purchased it, we like it very much.

The refrigerator is beautiful. I love the spacing and the style. But it's already getting dinged-up a little bit. I had to get a piece already replaced for the freezer. My other problem with the refrigerator that they couldn't solve is that we still couldn't get the shrink-wrap off of it because it's bolted in. So aesthetically, you see a plastic sticking out all around. I've sent pictures of that but they can't fix it. So sometimes if you're putting together an appliance yourself, you have to unbolt it. I had to take off the plastic myself. But then you see the plastic on the whole ridge sticking out.

We bought this huge refrigerator and it failed within a couple of months. I had to wait three months to get it replaced. Also, nobody could tell me why it failed. They replaced it and it's working now. But a brand new Viking refrigerator failing in three months is not a good sign for me.

Recently, I've had so many issues with my refrigerator that I don't care for it right now. First, it makes a lot of noise. When it makes the ice and it falls, it sounds like there’s a loud bang on it. At the beginning, I would jump out of bed, scared that somebody had broken into my house because of the bangs. Viking has gone several times to fix it, but the noise is still there. I said, “Maybe we could switch it out? I could get a new one? Maybe just this one just didn't come out good.” But they said that there was nothing they could do.

I have the Viking with French doors. It's nice and simple, and very pretty. The delivery company damaged the package so I had to get the doors replaced. Other than that, I like the design. It's worth getting it.

My wife and I liked the design and functionality. The fridge is very well-lit and there's so much room. It's a $20,000 purchase, which I never imagined I would pay for a fridge. But if you're gonna have to spend the money, it's worth it. There's nothing like it. It's awesome. We also got a microwave and a dishwasher. Everything has been exceptional.

Some of the trays were small for vegetables. But I like the width of the refrigerator. Also, it does good cooling.

Over the last couple of years, some products have not been available for months or years. We saw that this fridge was in stock, and we went for it. Sometimes it's a little noisy. I don't know if that's from the installation or the product itself, some rattling and such. But as far as the main purpose, it’s fine. It’s incredible to look at. And the lighting is outstanding. So, it’s a good fridge.

Good design. We like the interior of the fridge. The lighting and the way the shelves and drawers are made are great. When it's running, it's just running. It’s quiet. The icemaker makes a bit of noise. Also, the stainless on the front of it is a little wavy. When you see reflections in it, you can see a bit of wave in the stainless steel on the front of it. Outside of those, everything is good.

They were excellent. When I got the refrigerator, it didn't have any handles, and they got me new ones and had them installed under warranty. And the woman that helped me make that all work out was absolutely amazing. I cannot say enough good things about Viking. I was super happy.

I like the style of the door handle. It matched up with the rest of the kitchen. It also had the seal which was as fancy and nice. So, it worked out good. The refrigerator has been working fine. I love it.

We had bought the whole Viking package for our new home and after some months I noticed while getting some vegetables out of the drawer I nicked my fingers against the plastic and I saw that all the plastic drawers were cracked! I requested replacement (after they had said that I damaged them) and Viking sent them to me and guess what the drawers were cracking again! Of course now it is not under warranty and they cost a fortune to replace. I have never encounter such an issue with any other brand. Very cheaply made! What I don’t understand is how does Viking doesn’t take responsibility and admit they are defective and produce drawers that are not cheaply made and send good drawers. I am so mega disappointed on the quality of this product. I read a lot of reviews on my same issue so I am pretty sure that Viking knows about this problem. This is not just a visual issue but you can hurt yourself with sharp cracked plastic!

We purchased a Viking Fridge & Viking Freeze from an approved Viking dealer. We spent just under $20,000 for the pair. We expected that these "luxury/commercial" grade products would be excellent and that service (if needed) would be excellent. NOT! Both units have been extremely problematic and Viking does not care. Truly, they do not care. Viking is owned by Middleby Residential. Do not buy there.

I'm not too impressed with the Viking brand at all. The refrigerator has been broken for the longest time. The icemaker stopped working within a week of having it and I still don't have it fixed. Same with the dishwasher. It was delivered broken and we have never used it. The customer service reps are very polite but they tell me that R & R Appliances will get with me and I never hear from them ever. I just keep calling and the parts are never in stock. Just now, I have an appointment on Wednesday to get the final part to get the dishwasher working for the first time. For the fridge, we still don't have an ETA when they're gonna come fix the icemaker.

I'm not too thrilled with the Viking Refrigerator. There's something going on with it. The ice cubes leak into the back of it. So, I had to turn off the ice cube maker. I was told by the place I bought it from that I need to have a plumber come out and reinstall something. It's disappointing for a $12,000 refrigerator. Also, there's supposed to be some kind of rebate which I never received.

I'm pissed off at how much I spent on the refrigerator and how it still broke down. It has been over a year now. The fridge stopped working, started leaking. Had to call somebody. Took seven days for someone to come out. Took 17 days to get the part. That was fixed. But when you're buying the Rolls Royce of refrigerators, you wouldn't expect it to break down the first year. I didn't buy a $700 refrigerator off of a display. It took three months for that fridge to even come in because they had to build it from the Viking manufacturer themselves. And it did not work. It had to get fixed.

Our experience with them has not been particularly good. I've had a lot of issues with the Viking refrigerator. I've had at least three parts that I've had to send back. They had to replace the cheese drawer because it was chipped. They had to replace the freezer door because it was also chipped. For the most part, the issues have been resolved but I still have uneven shelves inside and there doesn't seem to be a fix for that.

Everything was bad from the beginning. We bought seven appliances. From day one, that refrigerator had a constant noise. So we called the company and asked if they would exchange, and they said that they have to pass through different processes of trying to fix first. They sent three different companies. And I would have to cancel work to be home. The first one would arrive and say that they needed to order parts. Would order the parts, take forever, would come, and it wasn't fixed. So, we would call Viking. They would send another company. And that repeated three times. Until this day, it is now refrigerating, because from the beginning, we had issue on this too. But now it's only the noise. I was even able to locate where it is. I'm waiting for the service to be done. I have the date.

Viking's reputation sells itself and good. The fridge is a good product. It works and it's sleek. Also, their rates are better than certain competitors.

I liked that Viking has a luxury brand name. The fridge looks nice. However, we're having issues with it. We reached out but we couldn't get a call back with the freezer and the ice tray that it freezes a lot. There is a lot of moisture. We gave Viking what we thought was a model number, but it wasn't the right thing. So, it has been hard to get someone to look at it or see what is going on. I shot an email with it. We did not get a response for that. And I tried calling once but they didn't have all the data or they didn't have it registered.

I love the look of the Viking. I like the way the doors close nicely. Also, the fridge beeps to let us know if ever we lose electricity. I was in the house and I realized that a beep was coming from the left door when I opened it. At the bottom, it had a power fail light that was on. Some guy got on it and said, "Did you guys lose power recently?". He said all that was is a message that lets me know there was a power failure in case I had been away so I know that my refrigerator might have been off for a while, so some of my food could be stale. That's a nice feature. But the top right door is an eighth of an inch lower than the door on the left side. They're not flush. It bothers me a little bit.

Viking is what was available that fit into the hole of my cabinets. The purchase process was easy. Delivered it, set it up. Everything went great. The design and features are great. It works fine. I like the lighting. I like some of the features on the meat/wine box that allows a different temperature in the box within the refrigerator box. And the design appears upscale. It makes sense purchasing.

I really liked the look of the refrigerators. But we're not really happy with what we received. It's noisy and the handle came loose on the freezer. I've had someone out twice now to look at the refrigerator just to tell me that that's how noisy it would be and I have to deal with it. Amanda was the name of the person I called to enter the tickets with our local. She set it up with our local Viking dealer to come out the two times to look at the refrigerator. I sent her a follow up email, "Well, his second time out, he didn't do anything but tell us that that's how noisy it's going to be. I really had better expectations,” because we paid a bit more for these appliances than we have in the past for other appliances. And I didn't even get a response from her when I did that.

Viking is a good quality fridge. It does the job. Just the icemaker is not working, so we have to get a warranty.

The refrigerator has been great, except we got a little problem with it. It wouldn't stay cool. The repairman has ordered a part for that. I'm sure that will be taken care of shortly. It's a beautiful refrigerator.

The Viking refrigerator is fantastic. Works perfectly. However, I ordered an icemaker also. It turned out to be the wrong model. After we installed it, it didn't work either. So that was a big deal. The worst part was the trucking company that they use was absolutely horrible. I ordered it from Appliance Warehouse. They did anything they could to get the sale. But once they got my credit card, it went downhill from there.

We like the Viking refrigerator and the quality is good.

When I looked at the price point and quality, I felt Viking offered all of the various appliances I was looking for. However, I haven't been thrilled with the purchases as far as money that I've spent on going with higher end appliances and the value and quality that I expected to receive. The refrigeration itself is good. But it seemed like they're finicky. I had an issue with the hinges on the doors right away. They still have not been repaired. Just issues like that, that when you spent the amount of money that is spent on Viking, I’ve had more headaches than I would expect.

The stopper of the Viking fridge door was broken and would open too far. It was pinching some wires and shorting out. The repairs went fine. They fixed it. No charge to us, which is good. We also had a fan go out on a Viking oven that we have and the fan going out caused the oven to not be able to turn on, which was annoying. But, the oven cooks consistently and the fridge has been otherwise good. Aside from the maintenance issues we've had, it’s been all right. From a reliability standpoint, it's been a mediocre experience. But their service has been good. They have a couple of outsourced crews in the area where we live but they were booked up. But they fixed it relatively quickly once they got out here.

I have owned my Viking kitchen, Fridge, Oven, Stove, Hood, Dishwasher, for about 16 years. In that time I have had many issues with everything. Just over 6 years, the fridge stopped working! It had always had issues with freezing fridge items located close to the freezer side and in the vege bin. Their response was too bad, so sad. After back and forth for nearly 2 years, I was offered a new fridge at the half the cost! Wow! What a way to stand behind your product.

The first two Viking refrigerators that we had, the ice maker went out. The first one burned out within 60 days. They replaced the ice maker and that burned out within two months. They then gave us a brand-new refrigerator and that lasted a few months and the ice maker burned out again. We're on our third replacement and now everything's working great. As long as the ice maker is functioning, we're gonna be very happy. The point that they stood behind their product and kept replacing it even when there were flaws makes me feel positive about Viking. Their support of the consumer who bought the product is very positive.

The Viking refrigerator works well and does a pretty good job. I wish it had a water dispenser though.

The fridge is a little loud and in the ice machine, the ice falls out of the bucket and into like the lower baskets.

I had to call for maintenance right away because the fridge froze up. The icemaker wasn't working and the refrigerator wasn't cooling. We called a repair guy who had to order a part. It took about a month to get it working and it's okay now.

So far, the Viking appliances have been good. The stove and oven are great. I also like the Viking fridge a lot. It's spacious and I haven't had any issues with it. But the range is what they're known for and some of the other things haven't been that fantastic. The dishwasher is okay but it doesn't really dry the dishes. Additionally, the microwave is not great. I need someone to look at it 'cause whenever I close it, it opens three quarters away.

The refrigerator that I had was not a counter length and depth. It was huge. I loved it but my kitchen is small. Viking fits a lot better. It's just for the amount of money we paid for it, it didn't seem to be built as strong. One of the things I don't like about it is the freezer’s not as big. Our other one had three pullout drawers, whereas this Viking only has two. It’s a lot harder to find my freezer stuff. Other than those, it's working fine.

We're really not happy with our Viking fridge. We like that it keeps things cold, but it's loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostat's not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. It's very poor quality control. It was very expensive and does not meet expectations.

We have a defective ice maker and I haven't been able to get Viking to support me on this. We're struggling with the warranty. I've talked to them several and it came down to because we bought it for one house and delivered it to another house, there's some confusion as to what the warranty location should have been. It doesn't matter where it is, they should come and fix it.

I love the Viking products and 85% of their techs have been great.

My experience has been really bad at this point. I've had Viking appliances before in another house and I was extremely happy with them but the refrigerator that we got is horrendous. The freezer doesn't close and the bottom drawers are not level. When you get the handle, the handle is loose and the doors feel like they are made out of aluminum. They are so light and clumsy. The refrigerator drawer has a middle handle and you have to hold it with two hands because if you hold it with one hand, it does nothing. I've been complaining. This is beyond bad.

We've been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldn't figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. We're still going back and forth with Wiking and it is not resolved. It's just a bunch of escalation to somebody who doesn't call back. The people are very nice at Viking but nothing has really been accomplished. It's not the right fridge to buy for $10,000. We should have bought a different fridge.

I love my Viking refrigerator very much. It's a side-by-side refrigerator-freezer and it has a lot of room. It's very easy to use and to put all my things in. We had a problem in the beginning when we got it delivered, spent a lot of money and then it stopped working. At first, somebody said the wires weren't done correctly and that didn't fix it. So, when I called Airflow, their contractor, back and said my refrigerator needs a new motor, they came with that, put it in and the refrigerator has been absolutely perfect since then.

We love our two Viking refrigerators. The only thing my wife ever wanted was some type of outside water and ice. Other than that, Viking has great quality products and great service. Recently, our microwave door would not open. We had a Viking service guy out and he's great. We don't even have to be at our house. He has our code to get in. He's having to order parts and that microwave has only been installed for less than six months.

I've owned my Viking refrigerator for six months now and I like its design and quality. It's a good, solid brand. I just had to order a shelf that was missing, but that's all.

We were doing a remodel addition to an old family cabin and when it came to looking at appliances, Viking had the right size, the configurations that we wanted, and it checked on the boxes. Plus, we've had a Viking stove for a very long time. However, we've had major issues with the refrigerator. We're not in a remote area, but it's not as highly populated so getting service people out has caused delays. We're actually on our third Viking refrigerator.

When we came in, the refrigerator was brand-new, but the ice maker wasn't making any ice. We thought it was still under warranty, then it wasn't because the warranty started when the builder finished the property, and we purchased it eight months later, then we came in several months after that, so it had been over a year. But then, Viking went ahead and sent someone out and fixed it. They said to make sure that it's on vacation mode and the lever's up for the ice so we did that. We were there during the summer and we came back for Thanksgiving and it was not working again. It was apparently something a little bit more major. But I love its double doors and where the freezer is at the bottom, and then it has the little buttons on the side with all the temperatures control. We also had a bit of an issue with the dishwasher too. But that was fixed. We're just waiting on a part. Overall, we're very satisfied with Viking.

The refrigerator I bought is very good but the drawers are kind of flimsy. You push it to a certain point and then they self-close. If those drawers were on ball bearing or a little bit different, it'd be really top-notch then. My favorite features of the Viking are the door itself, the styling and the lights.

I had limited myself to two brands and I found Viking as the best price being sold through as a floor sample. I like mostly its counter depth.

Our refrigerator is very convenient, large, and has good quality. The only thing I don't like about it is that adjusting the temperature, which is two little controls up on the top, is not very clear and it doesn't read out the exact temperature, just has these little bars. So, it takes a lot of time to figure out how to use it, how to set it, and get it to the right temperatures. At the very bottom, it freezes up and the water gets into the drain in the back on the bottom and we once had to thaw it out ourselves. Another time, we had to call a repair person 'cause there was no way for us to do it. If only they have as many other refrigerators have where you set the temperature and it shows you what it's set for and what it's actually reading, and I would make sure that they have improved the heating unit that would prevent the drain in the freezer from freezing.

When I was doing the research for what to buy, I was reassured by the retailers that Viking was a quality name. When the refrigerator came, the freezer door was lopsided. The people came and thought it was a panel issue so they replaced the panel. The second one came and it was still crooked, but better than it was originally. Then it wasn't closing properly and condensation started forming on the outside. I took pictures of that and sent them to Viking. The decision was made that because of the condensation that was forming on the outside, the compressor wasn't working properly, so they decided to replace the unit. I now have a new one, but the freezer door is still crooked, and I'm not going to continue to pursue that. It's obviously a quality control thing coming out of the factory. Also, the dishwasher exploded all over my floor and damaged my brand-new floors around August. I didn't get a new dishwasher until December.

My freezer has not worked since I've moved in so that's a little bit disappointing. Viking has been wonderful in answering my calls. But unfortunately, the people that service around here are just a little bit slow and they operate on their own time. The temperature of my freezer gets really hot so I have to keep hitting max freeze all day. If I don't, the alarm starts going off, so it's really irritating. It's like a child I have to watch so I don't let my food get bad. The technician that came out said he fixed it. Yet, it was still getting too hot. I called back and they said they have to order a part and it was taking a very long time. Finally, it came in, so I have an appointment scheduled for March 1st. I like the appliance in general. But I'll be happier once it works properly. I hope that they can get it to work properly.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldn't buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

I bought a $12,000 built-in Viking fridge from an online store (AJ Madison). It was discounted. It was supposed to have a scratch on the side, but it had a dent in the front. I bought an extended warranty. I bought it for a home in Florida that I rent out weekly. I vacation down there a few times a year. The first time I went down there, I noticed that the fridge temperature would spike up to 61 degrees. This was May of 2021. I called Viking and they sent a repairman out (Mr. Appliance). He said it was working perfectly. Then the renters started demanding money back for food that spoiled. Mr. Appliance came out again and said it was working perfectly. I went down there again, and the temperature would go up to 61 degrees and the food would spoil. At this point Viking told me they had to send a repairman out 3 times to deem it unrepairable. Mr. Appliance came out a third time and again said it was working perfectly.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasn't able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldn't ever go and purchase a Viking appliance myself.

Perhaps like many others that purchase Viking appliances, my wife and I were enamored with the design, size and look of the Viking refrigerator. We spent close to $20,000 and purchased a 36" refrigerator with a separate 30" freezer to go beside it. Looking at our kitchen you see nearly five feet of fridge/freezer. It looks amazing. Stupidly, this was the reason we bought the brand. My neighbor has a similar set-up and he told us over and over again not to invest in Viking. He swore it would be a mistake. My attitude was "it won't happen to us." Was I wrong.

The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

Their team was very good. But the refrigerator broke within a few months of installing it. The ice maker went out on it and I some trouble adjusting the doors. There's not enough throw in the adjustment screws to be able to get the doors to sit perfectly square. When I talked to the folks about it on the Viking helpline, we did everything they said. It's just outside of the adjustment cycle of the screw so, it's a little bit crooked. So, I had to have some warranty work done to it and they were pretty quick on the warranty stuff. I was happy with that. Other than that, it's a good looking refrigerator.

The Viking refrigerator is good. It told me when there was a power failure and that was cool. It said, "Power," when I opened it up. Something was also flashing on the screen. The capacity is good, too.

I wanted all my appliances to match. So I went and got the Viking refrigerator. My stove is really good but I see the refrigerator and I don't see the same quality. I'm not very satisfied for the price I paid. The refrigerator has some issues. I have spoken to customer service and the year was going by and I thought I need to call them again. The refrigerator freezes food in the refrigerator area. But even at the bottom of the refrigerator, I'm starting to see some sort of accumulation. The maintenance people are not very familiarized because the rep told me that down where I'm from, there are not many people that own Viking. But the lady that does also had the same issues of food freezing.

I was looking at the features, design, haptic feedback, meaning how things slide, the soft close of the drawers, and layout. One of the things that I didn't consider was Viking because Viking and Thermador are usually premium, luxury, and mansion-type brands, until seeing at that price point-wise. They make for the regular persons reasonably-priced refrigerators. We didn't need a water dispenser in the front or ice sensor and they were one of the few manufacturers that didn't have that. I just don't like the gasket sealant. I'm getting some frost where the gasket is peeling off the door. I haven't had the opportunity to call Viking yet to ask them if they can fix it.

Viking has a great reputation. We were looking into fitting into our budget long-lasting appliances. The place we bought them from was having a deal at the time, and it included all three appliances for a great deal. However, had it not been in the middle of a pandemic, would have been a lot easier. But there were some delays and some confusion as to when appliances were going to be delivered. Some were delivered at times when we were told they weren't going to be, so our contractor wasn't prepared. But I love how heavy-duty it is. We had an incident where we needed to replace a part, and it came quickly and within the warranty. The Viking refrigerator looks great.

Viking was already the brand we had in the kitchen. The refrigerator broke, so I replaced it with the same brand. I bought it through a third-party seller and the experience was poor. The product was delivered with a manufacturer defect. The doors had to be zip-tied up because the installation is difficult if the doors are moving about. After it was installed, my husband and I realized the doors don't close.

We bought a bunch of brand new appliances, and I've had an issue with just about everything not quite working the way it's supposed to. But we've had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now it's working. We love the Viking refrigerator. It's nice, big and awesome.

I really like the Viking brand, the look of the refrigerator, and the options that they had. The quality could be better on some of the things, though. I have multiple Viking appliances. For example, my stove, I wish I got another stove because the lighters are always going out, the burners never light properly. But as far as the fridge, it's been reliable.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It can't even hold a magnet so it's a stainless steel look but it's not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesn't have the durability of my old one. It's a cheaper made Viking although I like the sleek look of it.

We ordered the refrigerator beginning of April, and it didn't arrive until nearly the end of August. It was installed very professionally but within a day or two, it developed an intermittent very loud noise in the freezer. Viking repair has come out to try and find it but they couldn't do anything with it. We bought the refrigerator from Best Buy and they've ordered a new one back in September. It was supposed to have arrived a few weeks ago, at the beginning of this month, but something happened. So now, it's not scheduled to arrive until March. I know Viking is not the only one that's experiencing these delays. But it's a little frustrating to spend several tens of thousands of dollars on kitchen upgrade appliances and then just wait and wait and wait.

We've had a lot of problems with this fridge but the last gentleman who came out to fix it, who was a Viking repair person, said that there had been a problem with this model and that they had a retrofit that they did. They did it and since then, we've not had any problems. Viking reps have been nothing but lovely and I love the way the fridge looks, although it hasn't been perfect.

I like Viking. The quality is awesome. We received our replacement parts now so it's all good.

The overall refrigerator works great but the handles are constantly coming loose. I've had to repair it three or four times, and I've only had the fridge a couple of months. We're looking to buy a Viking stove but their price tag on their stoves is high.

Our Viking refrigerator broke already and it's been only six months. Something's not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didn't expect it to break so quick. Also, they don't have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didn't get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

I'm happy so far with the quality of my Viking refrigerator. I like the style. I've got a Viking cooktop, hood, dual oven, and dishwasher. I've had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasn't expensive, but it was a waste of time. Other than that, I'm happy with everything.

The icemaker in the drawer of the Viking refrigerator is very cumbersome. I was gonna call a repair person because it shouldn’t be that challenging to open and close the drawer. That's the function of it, to get ice, and you have to use two hands and pull it out. Also, the door to the fridge when it has condiments and things on it can be very heavy. But the lighting is excellent and the self-closing drawers are nice.

I've been very pleased with the quality of my Viking refrigerator. So far, it has worked nicely. It has a little signal if I haven't closed the door or the freezer door properly, and that helps because I've done that once or twice and it's nice to get that warning. The refrigerator is stainless steel and I like that finish. I had the kitchen redone so I also got the Viking range, the Viking dishwasher and the Viking hood over the stove. So, I've been very happy with the products. People who have seen the kitchen says they like it a lot.

I wish the Viking refrigerator had an icemaker on the door instead of a separate pullout drawer. But other than that, it's good. All of the kitchen appliances are Viking and I had to have someone come out for my oven. I had to talk to them about that and the technician who came was nice. He had to order some parts and once they came in, he came back. I like that he assumed that he needed to wear a mask, which was nice, and he had a mask on. Outside of my oven going out one time, all of the Viking appliances have been good.

I've been very familiar with Viking for many years but I'm very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they won't cover anything.

We're having our unit repaired because the icemaker is not working, and it’s not self-leveling very well. The tech came out three days ago and determined the thing in the bottom needed to be completely repaired. He gave us a quote on what it is going to cost to fix that. Also, some of the lights aren’t working and we have to replace them. We love the industrialized look, but looking at this is a $10,000 refrigerator, one would think that these issues wouldn't be happening, but they are. We also have a Viking dishwasher that has not been hooked up yet, and we're crossing our fingers that that will not cause us any more trauma.

We love the appliances. They're very nice and high-end. It's been good quality. There's a lot of different options for cooling in the refrigerator and I like the space too.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I haven't had any issues in comparison to other issues I've had or are having with Viking's other products such as the freestanding range. The performance has not been as expected. I've been having some issues with the oven specifically and the griddle not working. They've sent some technicians multiple times who tried to fix it but it's still not working. I'm trying out to see about getting a replacement or refund since it’s been over four times now. They're easy to contact so I'll give them a 10 or an A+ for that but the follow up is lacking. I'm having to follow up with them as to what's going. I've recently had to request an escalation to try to get information because they don't have much to go by based off of what they're waiting on with their contracted vendor.

My Viking fridge is of high quality, and I like the bottom being the freezer that pops out.

The refrigerator's freezer door has been broken since day one and still didn't stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, I'm dissatisfied with each of the Viking appliances that we have except for the stove.

I thought Viking is a good brand but the refrigerator saw two changes already and I'm not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

I like the Viking refrigerator. It's smaller than what we had before, but it seems to perform well. It has drawers for vegetables and other things. They also have a drawer that keeps temperature at specific temps. It has a separate kind of a cooling system connected to it. We sometimes wish that the freezer was a little bit larger though.

The quality of the refrigerator has been good. I like the ice machine that's why I bought it. It's just not been putting out as much ice as it should for the money. It only made eight ice cubes every four hours on Thanksgiving when we were actually using a lot of ice. We had a lot of people, and we ran out of ice by noon. I was using my ice quicker than it was making ice. I understand that Thanksgiving is a different whole thing, but I would have expected it not to take till Saturday before I had a lot of ice. The company in Houston handles the maintenance and right now, with COVID, everything had to wait.

We liked the look of Viking and their reputation as well so we went with them. We're not so thrilled with the double wall oven but the refrigerator is awesome. The quality is excellent and this is probably the best refrigerator we've ever owned. It's so easy to navigate in there. You can see and reach everything. But the ice maker could be improved. The bin that the ice goes into should be raised in the back so that the ice falls to the front. I'm always winding up with ice all over the floor and on the inside of the freezer because it builds up then there's no way to open the freezer without the ice falling over like a deck of cards. Other than that, we've had a fairly good experience so far.

We bought an entire set of Viking appliances: vegetable drawer, beverage fridge, and ovens. The fridge specifically has been fantastic, just the quality of it and the features that it has. Having the freezer at the bottom is a great feature. We have the two drawers there that pull out separately. Also, there's a separate rolling tray that separates between the upper and lower half of the freezer itself, which is great. We also like that since the door is a French door, we can put in wider items there like a tray of longer cake, whereas if it's double doors, it wouldn't be like that. We highly recommend it and it's a game-changer.

I've had my Viking Refrigerator for about five months now. Everything is great. I love the quality. My refrigerator is awesome. I'm very satisfied with everything. I recommend it to everybody that has come to my house. I tell them, “Go with Viking. You will not regret it.” The delivery and set up were very easy. It was just, we had a little bit of a hiccup due to the pandemic. Our oven came later than the rest of our items. But it’s understandable.

The first two years with the Viking refrigerator was a nightmare. They came out 10 times. First, it was the wheels. Then it was the compressor. Then it was the coils. Something happened when it was put in. The people were inexperienced or they manhandled it. We told them to give us a new one and quit repairing it. It went back to Ferguson and they got us a new one. The install went better but the second refrigerator had a problem with the cooling fan. It was noisy from the second they plugged it in. Eventually, we got someone out. There were four or five different trips to repair this second one and sure enough, it was the fan.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasn't gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didn't go with the side-by-side is because Viking makes them too tall. We couldn't have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and that's not gonna fit in the space. We'd have to take the cabinets out at the top and I don't wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too.

It's a nice refrigerator. The only thing I didn’t like was we had a repair guy here twice already for two fans and then the ice wasn't working either. The technicians were very knowledgeable and courteous. They had to order a couple of parts. The first time we had a fan that went out, it took about two months to get. But the tech rigged it up some kind of way and it was not losing any kind of coolness to it, so it stays running. It’s just made it louder. Then we just got that other fan replaced last week. The tech came out and fixed that for us. It took us about three weeks before he got that part in to get it fixed for us. So quality-wise, it's not worth the price.

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because it's one of those built-in wall units. They didn't connect it or they connected it but it wasn't right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.

I got my Viking from Best buy and they had really good product knowledge. We have two kitchens in the house and we have one Thermador collection and all complete Viking. It's been a fantastic experience so far. I'm looking forward to more years with more Viking products. Customer service has been fantastic and the product warranty is great.

Overall, I'm happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

I have a Viking stove that I've been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldn't wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesn't shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadn't worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. I'm not pleased.

The refrigerator makes some funny noises and I'm a little concerned about how it would work if I ever have to have it repaired. But it's not an issue that affects the cooling of the unit so it's no big deal. For now, it's working great and it's aesthetically nice. It's a big block of steel and it's pretty imposing. It's a good product.

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

We bought a 48" combined refrigerator and freezer and we were very happy with the size and the dimensions. We took it out of the box and we expected it'd be good to go and we wouldn't have any worries. However, there were some parts that were broken. I had to get my condenser coil replaced and my freezer wasn't making ice cubes. It was all covered under the warranty, it was just annoying. I called the warranty and told them the problem. They asked for the date of purchase, and it usually has the card that I have to register my products online with them and send them a receipt. Then they sent out the repair people and it got fixed. It's just right now, on the top, it's super freezing where my almond milk freezes. I have to get that recalibrated. My advice is to make sure to get the extended warranties that are out there for your appliance. You definitely need them, otherwise it would be very expensive to fix the appliances.

We had good luck with our Viking dishwasher and we really liked that a lot so we ended up doing the Viking refrigerator. We bought it from Best Buy and the woman was really knowledgeable and knew the brand well. She made the experience easy. I like that the Viking refrigerator is a counter-depth unit that we didn't have to have a built in. It was perfect for what we were looking for 'cause we didn't want to remodel the kitchen right away. The refrigerator also doesn't mark up easily and it's perfectly designed. The drawers, cabinets and storage spaces are very well-organized. We don't have any problems shifting things around.

My experience with my Viking has been great so far. I enjoyed the guy who sold it to me at Finwood Appliances. It's so much better than KitchenAid for about the same price. I like the way it looks and it feels well-made. I've had a stainless steel refrigerator before and I was constantly having to get fingerprints off. The Viking is better at not showing fingerprints. I also like the freezer and that there is no water dispenser because then I don't have water drips all over the front of my refrigerator. I just have a pitcher and I keep it in my refrigerator now for water. That's cleaner.

We had some technical issues with our Viking refrigerator. A part was freezing and there was a ton of condensation build-up. Someone came and serviced them. They wound up needing to replace the part. However, we did not use Viking to service the refrigerator because our building has specific COI requirements so we went with one of the building's techs.

Our Viking refrigerator is spacious and the shelves are usable. I use the temperature control a lot. My only issue with it is the ice tray location. If it self-fills too much and you pull open the drawer, a lot of the ice fall to the back and go down the floor. But overall, it's a great refrigerator.

The techs came in and had to replace the whole shelf because they noticed that it wasn’t glued in from the factory. It came apart. The middle shelf that we had to have repaired that had the deli drawers in it isn't stable enough to put heavy items on it. And there is no other place to put heavy items on it. There should have been a middle bracket in the middle to support it against the back of the refrigerator. The new half freezer and half refrigerator is something new to me. I feel like it’s small. But the product is fine.

I liked Viking's reputation with the stoves, and form and fit. However, I'm disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they haven't been able to solve the problem. They said we have to live with the icing issue. That's by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, it's significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.

Viking's reputation precedes itself as far as the quality of the product. When we bought our house, our builder provided Viking appliances like the dishwasher, a super range, and a refrigerator. I love the range. I also love everything about the refrigerator except the fact that it doesn't dispense water. The appliance company did the installation has been great with us. We've just had a couple of minor issues with stuff that there was some damage done on a couple of items during the installation and it had nothing to do with the quality products that were provided.

The refrigerator was broken so we called the warranty company. It didn't resolve until one month later so we didn't have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we haven't seen any similar issue coming up.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.

I was putting in a high-end kitchen and purchased all Viking products. They're industrial feeling. I like the size and capacity of the refrigerator. I also like the way it looks and the ability for it to be built into the kitchen. However, Best Buy managed to make the experience very difficult. There was a significant delay in a lot of the products and they couldn't figure out how to get updates. I ended up finding the 1-800-VIKING number and calling them directly to find out what was going on. I got updates myself because Best Buy acted like their hands were tied in the process.

I'm enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. There's a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

I spent $9,900 for a top of the line refrigerator. Less than 3 years later, both refrigerator and freezer do not cool past 57 degrees. It took 5 days to get Viking to tell me they won't cover it. They sent me 5 repair companies - two don't cover my area. One has kept me on hold for 57 minutes. All my food is wasted. This is on top of the fact that two motors had to be replaced in year one; the door had to be repaired in 18 months and all three plastic drawers cracked almost immediately. Do NOT waste your money. This is a TERRIBLE PRODUCT.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everything's good.

We couldn't get our Viking delivered for a long time. I ordered it late March and they said it would be delivered by June. It didn't get delivered 'til July 28. The carrier didn't send it and it sat in a warehouse for over a month. Also, Viking is replacing my refrigerator because the ice maker stopped working. They have sent five people to fix it but they can't. Also, it doesn't hold very much. It's a counter-depth so I'm not used to that. Also, it's really tall so it has a lot of shelves. It's hard to reach the top shelf because it's 80-some inches tall. But I like the look and style of it and the cleanup is pretty good. It seems to deter the fingerprints.

I've had Viking refrigerators in the past and I'm happy with Viking. They're quiet and they run fine. When they don't, they're always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I don't like the model that we chose this time because I don't feel like it's as good of a fit for us. It's not a great layout. I've had it built in before and it has a larger capacity.

The quality of our Viking is excellent compared to what we've had in the past. It's got a very efficient design for storing our food items. It's a lot of open space so we can put a lot of things in there. And the shelves on the door are nicely spaced and can hold a lot of smaller containers. The drawer at the bottom is great too. Also, whatever they use on these no-fingerprint stainless steel refrigerators is great. We have very few fingerprints.

I like the Viking brand name. It seems well-recognized and established. We also liked the design of the fridge. We wanted a top fridge, lower pullout freezer drawer, which is a more traditional unit that is harder to find. We've had a few issues with it since installation and the response has been good in getting those issues dealt with.

Our last refrigerator didn't last very long. It was off square and Viking determined that it was dropped during delivery and they wouldn't take responsibility for it. They didn't stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, it's working but it has squeaky doors which makes me think there's some issue with the alignment.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldn't have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.

The refrigerator is stainless steel. It fits in the space. It keeps things cold and it makes ice. When I had a lower shelf that was unglued, Viking sent somebody out under warranty to replace the shelf and it's been fine. The technician was responsive. He was on time and he got the problem fixed right away.

We had a Viking range and refrigerator in our old house and the range was fabulous and the fridge was terrible due to the interior water dispenser that constantly leaked water that pooled inside the fridge. When we moved to our new home, we needed to, once again, buy a new fridge and we (stupidly) purchased another Viking fridge because we were told the interior water dispenser was discontinued because it was a defective design. NOW, we have no water dispenser and we have an entirely new problem -- where the ice maker sprays water all over the inside of the freezer causing a film of ice to cover everything.

The quality of the Viking refrigerator is a little poor. I've got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I don't see that as being a positive feature of the refrigerator at all. I've never had a refrigerator that tumbled ice cubes on the floor because the tray isn't holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where it's supposed to keep.

We got a stove and some other appliances. The stove, we had issue with. It's a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isn't right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasn't done correct the first time. I don't know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.

The unit I purchased had a dent in the front door and I got it for a discount at Lowe's. It was a really good price. A year later, it has stopped cooling. Lowe's told me when I bought it that even though it was cosmetically damaged, it'd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, "It was damaged in shipping and you have to call Lowe's.” So I called the warranty company and they said “You bought it on sale from Lowe's. Therefore, it’s as is.”

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

BUYER BEWARE. They will NEVER replace a product that is brand new and doesn't work, they WILL keep sending repair people and order parts. Fact: Bought a new Viking refrigerator/freezer. Fact: Doors are cracked and freezer doesn't work, refrigerator freezing everything. Fact: Notified retailer, they sent two repair people to appraise, both said it should be replaced. Fact: Third repairperson finally told us what Viking wanted to say, which was "it can be fixed if we replace the doors and thermostats."

Viking had a good price for their refrigerator model as far as what's out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

Our Viking Refrigerator is crap. The drip pan was cracked and the door for top drawer shelf for dairy products keeps falling off. We're supposed to get a new one and that's been a month. I've had four service calls in trying to figure out what is going on with it. And so far, no one's been able to figure it out. Also, it’s loud and the fans make some noise.

The Viking Refrigerator that I got is great. It's everything I thought it would be. I like the bright lights, being able to change the configuration that it has. I like the more solid material. There is one thing I wish they did have that is not there, and that's a filter for the water that goes to the ice. 'Cause typically the water connections are behind it, and since this is built-in, it's not like a regular fridge where you can pull it out and then change the filter. I had to run a line from my reverse osmosis system to go to the back, even though there's a water connection with the spigot built into my house behind it. But everything else has been great. We're pretty happy with it. It looks great and performs really well.

My Viking 48" refrigerator is plagued with problems. The door spring snapped, the ice maker broke, the water dispenser constantly freezes, and food in the refrigerator freezes even though the temperature is set correctly. Viking is expensive to buy, expensive to repair and are not built with quality in mind! Avoid Viking!

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, I'm going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.