Viking Refrigeration Reviews

I like the size and space that the Viking Refrigerator occupies. It is fine. But we also bought a dishwasher and that was four months ago and we never received it. We're disappointed, overall, with the way that it's servicing that. I have been on their website and I was trying to email some of the people that are listed as far as customer service care and none of their emails existed.

Our kitchen is all Viking. We had a Viking refrigerator for 18 years that was beautiful but it decided to stop working right before Thanksgiving and Christmas five years ago. So, we got this new one. We paid $10,000 for it because it had to fit right in the specific spot, and then the price for tax and shipping. It was very expensive. We also had to pay for the guys to install it. The problem is we've had it not very long and all the LED lights went out. They came in and put new LED lights in, but for some reason, they used the caulking that turned it all yellow. The lights went out again and they pulled them out and replaced a couple instead of a bunch of strips. Then we just had someone come out. The guy came out recently because the defrosting for the refrigerator stopped working for the freezer. So, it made the refrigerator not work.

My experience with Viking so far has been okay, but a little complicated. The delivery was fine except the computer inside the first refrigerator didn't work, so we had to have it returned and get another one sent out. After we got the second one sent out, the people who did the delivery refused to put in the grill pieces, so we had to do that ourselves. Within a week of getting the new refrigerator, something went wrong with the door close mechanism, so we had a Viking serviceperson come out for the minor repair. The refrigerator seems a little delicate and like it's gonna be a bit high maintenance, but hopefully, it will last a long time and be fine.

I'm a home builder and Viking is a very upper-level appliance that we like to use. I've had several units as well. The quality is good, and their ovens are especially good. I had a problem with one of their refrigerators, but they warrantied it, so it was all good.

I've tried to register the Viking fridge on their website and it would not go through, but I hadn't had time to call someone about it. Besides that, so far, so good. I like that the fridge keeps things cold. It has a beer setting on one of the drawers.

We purchased the Viking refrigerator from a dealer, Friedman's Appliance, through the Viking rep, and the delivery was fine, but it took a year. I've been using the refrigerator for approximately three months, and it's quiet, streamlined, and for lack of a better term, not frilly. My particular model doesn't have a lot of bells and whistles, but it does its job and the simplicity of it all was what attracted me, in addition to the reputation.

I purchased a home with a Viking refrigerator, and the quality is low from my experience. I've had part of it break already. There's a magnetic piece that is in-between the two doors to create a seal and that's broken. I've also had issues with the ice maker. When I pull the freezer door out, ice falls out of the back of the freezer and I have to pick up ice every other time I open up the freezer, which is frustrating.

I was replacing a Viking that had gone bad. The guy came to fix my old refrigerator and that didn't work. He didn't do the right thing and didn’t know what to do. He got an inverter. He had trouble getting Viking to respond and said that if I called them directly, I'd probably get good service. I called Middlesex and they sent it instantly. They were awesome. My refrigerator is beautiful. It made noises at first but now, it doesn't. So, it seems fine. I was very pleased with the response from the dealer and Viking honored what they said they would do.

The same Viking refrigerator I had before was in the door, water and ice, and it was a terrible design. The pipe was too small for the water, so it froze all the time and the ice got clogged in the actuator that gets it from the bucket to the door into your glass. Even the technicians that fix it told me that it was a poor design. So, I went with one that has no water in the door and no ice in the door now. It keeps the food cold and frozen. I prefer the way the ice machine is now compared to the last one.

The refrigerator sounded like a small lawn mower when it turned on when it first got here. It was really, really, really loud. So they had them come out and they replaced the fan and did some things, and it's a lot better. So that was okay. Originally, I was putting in my warranty calls for my Viking appliances through the dealer. But after about the third time, I started calling Viking directly because I wanted to figure out what was going on here and they have been spectacular as far as customer service goes. They've been really communicative. I don't wait long on the phone. As we're talking about it, we're sending emails back and forth, and it gets pretty much all wrapped up by the time I hang up. So, they've been really, really good. But Viking gotta tighten up their manufacturing quality.

Six months ago in June, we bought from a third-party dealer here. I've been trying to contact Viking because we were told that we would qualify for a rebate in the appliance place where we purchased the refrigerator. So, we went ahead and got that refrigerator thinking that we would get a $1,100 back. They gave us the cashback paperwork, told us how to send it back in and do that. But when we started that process, we were told by Viking that we didn't qualify for that rebate. I'm touching back base with it again. And it turned out because K & N Appliance gave us a discount on that refrigerator, I did not know it would disqualify us from getting that rebate. That was an unfortunate experience. But Viking got back with me about that. They said that we needed to take that up with the appliance place, which I could understand it was not Viking’s fault that we were under false pretenses with the appliance store.

I saw one Viking refrigerator at the showroom. This was at Designer Appliances, and the one that was delivered was different because it was a newer model, apparently. I liked the old model, frankly. Also, I was not informed that I needed to have the kick plate as an accessory. My assumption was that kick plate came with it. The scooper in the ice machine is really cheesy and it broke the first time we used it. It was surprising for something that has the Viking name on it. We had to replace that with something more robust. The other issue is that the handle on the freezer comes loose. It fell off the other day and I was able to just put it back on, but it seems not very stable. I'm waiting to hear back on a rebate from Viking Refrigerators and I haven't heard anything. Other than those, they delivered the refrigerator right away after I ordered it and the people who delivered it were great. Also, the freezer door drawer has a nice depth. The last one I had wasn't as deep.

The Viking refrigerator is not of good quality. When the fridge was delivered to me, the front doors were totally upside down. They were not aligned to each other. One door was a little up, while the other was a little low. Also, I paid $900 for the installation when I purchased the fridge. These are the cabinet fridges, so there is a jack at the bottom of the fridge to align it and the guys who came for the installation broke the jack of the fridge. Now, the fridge is not aligned at all.

We liked what we saw when we went into the showroom. We had a problem with the refrigerator. The door wouldn't close completely. Viking Refrigeration sent a service technician out to do warranty work. He looked at it and said that the bottom cage had been bent. When we got back with Viking on that, they said it was probably bent when we were installing it. . And it wasn't their fault. Not very nice. I couldn't prove otherwise because I didn't unbox it for nine months. So, we went round and round. They would not send us another one. I couldn't live with a piece of equipment that the door didn't close. So, I just bought another one. Close to $15,000.

The design of our Viking Refrigerator is great. However, the quality is not what I expected. We've had a lot of issues with it already. The freezer bins broke right off the bat. The displays that let you control the temperature weren't working. With the oven, it sometimes doesn't heat up. We've been back and forth with them on that. They came out. I haven't had any more issues with the refrigerator. They replaced something in the oven. But I'm still having the same problem. I'm not as happy as I was hoping considering the amount of money I spent on it.

The size and the look of our Viking Refrigerator is fantastic. So far, the quality is good and everything's been fine. I had an issue with the rebate. But I called in and they rectified it immediately. Also, when I was initially looking for the refrigerator, their website was easy to use.

A Viking refrigerator was already in the house, and then we replaced it with the same kind. We've had tons of issues. The fan would overheat, go out, and freeze up. You have to let it thaw out. Then they had to finally have to replace the fan and the heater. Four of the lights on the inside of the refrigerator on the left-hand side went out, and they had to replace those. There's only one person in Dallas that would work on the refrigerator, and they were two months out to even get somebody over to look at it. I love the refrigerator, but it went out four times. It's a good thing I have another refrigerator in the garage that saved all the food twice. Every Viking refrigerator should come with a spare GE refrigerator for the garage.

I like Viking's warranty. However, the interior space of the refrigerator is very limited. I'm still having to play Tetris with all my stuff and I've already had to have the ice maker fixed last week after two months of having it. The person who came out to do the fix was great. He said we might have had a faulty one because all the Teflon coating was coming off in the ice. For a $12,000 fridge, it doesn't make that much ice either.

A couple of years ago, after COVID, supply chain was a mess. But Viking tried to do as best they can. And recently, they've been very good. It was our second dealing with the appliance store that we did and installation on everything that we've had has been fine. The refrigerator that was in the house was a Viking. So, he had to fit it in the space and that was a one big thing. But the new one seems to be way better than the old one. It's very quiet. The lighting inside is nice. And we went with a model that doesn't have an ice dispenser in the door, which is smart because the other one did and they looked like they don't hold up. That's an engineering fault there. Other than that, it was a good experience. I would recommend Viking without reservation.

I like the look of the Viking refrigerator and it's a good, solid piece of equipment. We had some problems initially with the ice maker and it was a problem with the gears. The company responsible for Viking in the state of Colorado called me and I gave them the model and serial number so they had ordered the part, anticipating that they may need to replace it. They replaced it right there on the spot and we've had no problems since then. Also, the nice thing was the gentleman is the owner of the company that came down and did the work. He gave me his card and told me to call him directly if there were any more problems. I was real happy. It was worth the money.

Our Viking refrigerator seems okay. I like that the door is open, like a regular refrigerator. But it's too complicated to get parts because it's not very common in Miami. Also, the air filtration is unnecessary.

We built a new home, and we were choosing between Wolf and Viking. Viking is better looking than Wolf. I got a 28-cubic-foot counter depth French door refrigerator. I'm very pleased with both the quality and capacity. It took a long time to get it because the appliance store dented one part of it, taking it off the truck and it took months and months to get a replacement part, but I'm very pleased with the way it's operating.

We bought a house and moved in and it already had a Viking and we liked it. It's custom fit in our kitchen and Viking has the only size refrigerator that'll fit. We like our Viking refrigerator and it's a good refrigerator. The one we had was about 20 years old and we like the improvements on the new one. It has the metal shelves instead of plastic. It also has better lighting and it has extra shelves and a different configuration and even though it's the same size, it seems to be able to be more functional. The size is fine for us. There are just two of us. If we still had our kids living here, it might be a little small, but we do have a separate refrigerator in the garage that we use for all the beverages, water and all that kind of stuff and bigger items. I would recommend Viking Refrigeration.

2023/12 My Viking side-by-side refrigerator freezer caught on fire near the icemaker, it is approximately 2 1/2 years old, The warranty ended September 2023. I called the Viking 1888 phone number to request help and to ask if there has been a recall, they told me no recalls on my refrigerator freezer and that it is out of warranty. With further research I found that Viking had a recall between 2014 to 2016 for freezers that catch on fire. I find it very difficult to believe that the Viking hotline had no interest in discussing or solving solving this problem.

I've had a lot of problems with my Viking fridge. The fridge freezes things. It doesn't have a good flow. There's some problem with the circulation because it freezes the back of the fridge so I lose eggs all the time. They came out and replaced this part. When I came back to have it fixed again later, it was like, "There's nothing wrong with it. Just rearranged things." But I've had a French-door fridge before and that didn't do it. I set up my fridge the same way and that didn't happen. I haven't been totally happy with that situation.

My purchase experience with Viking was great. However, the installation of the refrigerator was not done well, so the door does not line up correctly. Because of that, we have had problems with it getting too cold in the fridge and things freezing, even though it's set correctly. They had been out there to look at it. They tried to repair it and they put in a new part. We haven't had a problem with the freezing, but they never could realign it and they said that was the problem of the people that installed it and those individuals never fixed it. It's too bad because it was a lot of money for us to have a refrigerator that doesn't work quite right.

A little piece has already broken off somewhere in the freezer, which I'm not too happy about. But other than that, the refrigerator seems to be operating great. I liked that the drawers closed automatically. If you close them partway, they will finish closing on their own. It's like a soft clothes drawer in a cabinet. The refrigerator was really pricey for what it is. There are less expensive options out there. But I'm banking on reputation and hoping that it will pay off in the long run. Viking offered a special deal when we bought the refrigerator. If we bought one, we got a free small appliance with it. So we got a free dishwasher with it, which was great because our other dishwasher died right out. The process of registering it was a little weird online. It was very clunky. I wasn't sure it took my online registration but they're fine.

The quality of our Viking refrigerator is good. It seems to have a lot of space and is laid out very well.

Our Viking refrigerator is a shallow-depth refrigerator-freezer combo. It's supposed to be used like a built-in. It's not huge by any stretch, so the storage isn't excellent. But the icemaker works great and is not overly loud. Viking Refrigerators are no hassle. They feel solidly built except for the interior fixtures. I had one of the side doors break off, not from any impact or being stuck. It looked like the plastic had aged in some way that was defective. So, the hinge or slot that tucks into where it's supposed to go had turned into some sort of plasticky powder and it detached from the side door, so we had to replace it. That was a little frustrating because they’re supposed to be fancy refrigerators. Also, it was the very bottom shelf, so it didn't even have anything in it. So, there wasn't any reason for its departure from functionality. They're so much more expensive than other brands but it doesn't seem any better or different than our last refrigerator.

Updated on 12/30/2023: Although I received a kind response from Viking on this site which is expected. DON'T be fooled- Middleby is a horrible company to deal with. Product still is Not up to Par for the Cost- It's an insult - if anyone wants my videos or photos of this 14,000.00 piece of junk feel free to reach out and I'll send it to you ** and NO it's Not resolved.

The dealer was a scratch-and-dent place but they were fine. I've been looking for a Viking and they had one. It sold me right away. The team is very informative and always answers emails. Viking’s quality doesn’t compare to an LG or something we just got rid of. People should get Viking. It’s worth the money. I like the countertop depth of the Viking refrigerator but the filters are gonna be expensive.

I built a house and had my cabinets designed around my 48" Viking side-by-side fridge. We moved in Aug 2022. The fridge wouldn't hold a temp under 70 degrees. After countless tech visits and upset calls/emails Viking finally replaced my fridge in Jan 2023. Since I've had to replace the ice maker and the door stops 3 times. The doors are very heavy and Viking has a cheap cement flimsy door stop that snaps if a kid pulls the door open too fast! My tech said this is a known problem and it's expensive to keep replacing.

I was in the special event industry and Viking was a product that we carried for commercial ovens. I like the product. It's very durable and good quality. So, when we were designing our kitchen, we looked towards Viking appliances. But purchasing ours was long and arduous. It was at the time right after COVID, where lead times were very long. We ordered our stuff at the end of 2021 knowing that we had a long lead time, and they didn't come in until early '23. But that timing happened to work for us. Outside of that, they've been fine.

This house was built in '07 and the Viking refrigerator we had here stopped working. We had to call a repairman and the repairman said, unbeknownst to us, that we have to maintain the Viking. We have to take the top part off and clean all that out. I've never had a refrigerator that needed "maintenance." The $12,000 refrigerator died and when we were trying to buy another one, the dimensions would only perfectly fit another Viking of the exact same model. We were cursed and that was the only one that was in stock that would fit. We shopped everywhere and tried to get anything but a Viking, but there was no opportunity to do that. Also, we had to buy a small refrigerator to tide us over. It was a pretty disappointing experience with our Viking refrigeration.

It wasn't the greatest experience with Viking. I feel like they weren't really communicating the delays. I had to reach out myself every so often and then the sales rep forgot to order a piece for us or let us know that we had to order a piece to connect the two units. That delayed our construction further. But the rep was very nice when he realized he made an error and delivered it to us personally as soon as it arrived. Now, I have to reach back out because we realized that they sent us two top grills instead of a bottom grill and a top grill. We moved in the end of August and our fridge unit area is still not complete because of the staggering of pieces. Aesthetically, it's not complete but it functions very well for our needs. It's very wide and functional and it suits our needs.

I love Viking Refrigerators. We've been over 27 years with one, and we just got our new one. We’re very happy with it. Our experience is a very happy one. I like the new one very much. It's better. The door closes more tightly. I like the divisions. You can move the shelves around better. We’ve been considering a Sub-Zero and then we said, “No. Viking has been very good with us. So, let’s have them again.”

We like our Viking refrigerator. It works well. We had to get our first one replaced, and the new one seems to do well. It's big, nice, and fits into our cabinet.

I called them about the freezer. It was installed back in August and it never worked. So they're coming out to install my new icemaker on Monday. The customer service was fine. I bought a whole kitchen-full. I spent $35,000 on Viking appliances. But when I called to get service, I had a hell of an issue. It took me weeks to rummage and find serial numbers and order dates and they wanted to know everything. I had to prove that I actually owned one before they even talked to me. It's been a few months since we reported the issue and we're finally getting it in.

My Viking refrigerator operates well, but my hinge broke. I have gotten replacement parts. The challenge is, for the state of Wisconsin, there's only one authorized service technician for the entire state. So, that makes servicing all Viking products that I own very challenging. Viking's customer service line is fantastic, but you have to contact somebody else directly to deal with to be servicing it.

22 years ago, we installed Viking in our kitchen everywhere. Everything was Viking. I had to replace a refrigerator this year and we went to Viking. One of the considerations to replace the Viking with a Viking was that we could get the Viking within three months compared to Sub-Zero, which was a year out. We actually got it in two months. It's just I've been very disappointed. First of all, the interior drawers which are self-closing did not close. In addition, the fan which runs at the top of the refrigerator wall and circulates the air in the refrigerator was making much more noise than you would anticipate. In the first two months of having the refrigerator, I had the service people to my home about five times and we replaced the fan three times.

I needed a 42-inch refrigerator and Viking was the only one that made it. I've already had to replace the control board two years after I bought itand if the drawers in the refrigerator aren't closed when you close the door, it cracks them, so all the drawers are cracked. I did reach out to Viking and th customer service was not bad. As far as their website, I was only on the part of it where you register your products. It's not easy to register your products. You have an account, but you log in and it doesn't have any of the things you own there. I bought a package where I got a range, a refrigerator, and then I got the Viking dishwasher for free, which is good because it's the worst dishwasher in the world. If someone asks about Viking Refrigeration, I would tell them to opt for a different brand.

It took about 18 months to get the refrigerator and when it finally came, it worked fine but then there was some ice buildup around the fan so they got really loud at some times. We called the certified technician to come out and take a look. They mentioned that it was installed incorrectly. We had the installer come back and they altered it. They took off the trim piece which made the doors close better. It's been about three weeks that the ice has not built up. The customer service was better than other appliances but when you spend the amount of money you spend on a fridge, you expect that there won't be any issues with it brand new. I was a little taken aback and concerned about how it started building up ice. Other than that, it's a beautiful fridge. I like that it is flush-mounted and how bright it is inside in the glass shelves.

We've only had the refrigerator since May and we've had a tech out here three or four times. We've had issues with the refrigerator and they've already replaced the icemaker. Now, we're waiting on a part for the door -- something to slow the door down when it closes.

The purchasing process and waiting on the products were a little annoying. This happened less than six months ago. We were told it was all in stock and then something got backordered. But once you get the product, it's fine.

The Viking exceeds my expectations in terms of the overall functioning. I like the style of it too. It's good-looking. It fits very well with the rest of my Viking Appliances. The unit is of good quality and it keeps a good temperature setting in the freezer and refrigerator. That's better than the previous version where I couldn't really set the actual temperature. I could only make it colder or warmer.

We went to a discount store and purchased a Viking refrigerator. I like the consistency of the temperature on the refrigerator and it keeps things fresher longer. It lives up to its name.

I love my refrigerator. It's really nice and quiet, and it works seamlessly. I'm quite happy with it. It's definitely a step up from what I had.

I had a great experience purchasing from them. It was very easy and straightforward. But a couple of the shelves were cracked so we had those replaced. I loved working with their team. They were awesome to communicate with and reliable.

The Viking fridge is awful. It freezes over, and we've spent a considerable amount of money on service calls with no resolution. Techs have been out roughly five times, and it's been $275 each time. They've tried different things based on what Viking told them to do, and they still don't work. We've talked to Viking, and they have not offered a replacement. In fact, I'm getting ready to buy a brand-new refrigerator and just dump the Viking altogether. Also, I've been on their website twice, and it's not service-oriented. It's designed to get people to look at their products and buy them.

I had a problem immediately after the refrigerator was installed. There was a buzzing noise coming out of the motor on the top. I had to have a repairman come in. Most recently, the repairman was just here on Monday. I have plastic bits that are being deposited in my ice cube. The ice maker is breaking down and the plastic is going into the water and freezing into the ice cubes. I can't stop it from making ice and it's constantly running. It's a very frustrating experience. This refrigerator was not cheap. I'm ready to call the store and just ask for a whole new refrigerator because this is not working out so well.

Our old Viking refrigerator was too old and it started to give me a lot of issues. I got a new Viking and the quality is good. I like the style and the way it works. Ordering was a problem, though, because we were on the COVID thing and it took a while. Then, a top part was missing and they had to order it but they couldn't so they installed the old part that was from my older fridge.

I did the panel-ready refrigerator, which is the one where I can do the wooden panels to match what I wanted to do in my kitchen. It looks like the cabinet. It has your normal pickup sometimes. It was hard to mount it because it's built-in, so it's hard to get flush. And that's more on the cabinet people than on Viking. But it's been good. The bottom shelf can fit a pizza box, which is cool. The Viking dealer was great. The people knew all the features and functions and any kind of accessories if I wanted them. So, it helped me along with the process and guided me along the way.

My Viking refrigerator looks nice and refrigerates. It's a great product and a solid choice.

The refrigerator is good. The icemaker did break within a year, and Viking gave me the dealer to call. So I called the dealer, and they came out and fixed it with no charge. It was very simple. Other than that, it's been great.

The Viking refrigerator is every bit as good as a Sub-Zero or even better. It looks and works great. I'm happy and completely satisfied.

When the refrigerator runs, it usually makes some loud noise. There's like a rattle noise in there. Not all the time, but sometimes you can feel that something rattles in there. But it's pretty good looking outside. It looks like an expensive item. The workmanship looks good. I like that the refrigerator was easy to install. The price is a little bit high. But since they give a rebate, the price is very competitive to other brands like Thermador. So it's good.

I've had a bad experience with Viking. The first fridge had a clicking issue that no one could resolve. The problem started two days after it was installed. Over two months, we had nine visits from technicians and no one could solve the problem. So we had to get a replacement. Everybody was very attentive. But when I wanted it replaced, they kept insisting to try to fix it. It was frustrating because every time they'd sent people out, it was me having to be home for a long window to wait for them and tipping. It was inconvenient for me. Other than that, the replacement has been great. I like the size of it. There's so much more room as opposed to a standard fridge. But I'm blown away by how expensive the fridge is. I'm not a fan of the price. It has an ice maker but it doesn't have water.

We've had a good experience with Viking. The refrigerator went bad and they replaced it. But it took them a long time to do that and I wasn't very happy about that. We waited for the replacement for six months. Other than that, the product is of good quality. It keeps everything cold.

My refrigerator is completely in disrepair. So, I've been asking to have a replacement. I've had it for less than two years and I haven't been able to use it for three months. It's a disaster. They think it's repairable and someone is coming in today. There is a fan that isn't working and with the temperature, there were error messages. The temperature in my fridge is 60 and in my freezer, it's 36.

We had to get a certain size refrigerator and we had to go based on pictures. We didn't even get to see the Viking refrigerator in person. Also, it was expensive. But it fit the spot perfectly and I was just thankful to have a refrigerator because it took four months to get here.

I've had nothing but constant problems with my Viking refrigerator. The amount of money and time it takes to find someone who will actually look at it and the cost of repairs is insane. It's a horrible waste of money. I honestly don't understand how they're still in business selling sub-par products at a ridiculous price. I wish the CEO could buy themself a conscience with all the money they're making off of their crappy products.

As a builder, I have used Viking appliances for many years on my own personal home and for my customers. I can definitely tell you that you are making a mistake using any Viking appliances. They are truly built with substandard material. Don’t make the mistake I made.

Refrigerator: The internal pieces are very poor quality. I have replaced every single door shelf as they crack at the seams and every single drawer as the front clear plastic compartment have cracked. My repairman told me every time they see a VIKING fridge, the inside is held together by tape and glue. Just a mess and not what you’d expect from a high end and high priced appliance.

We've had our Viking refrigerator since March. The number one reason for purchasing it was reliability and durability. I paid a little more money for it hoping that it would last a long time. However, there isn't one specific feature that sticks out to me that I like about it. I also purchased the range. My stove has a griddle on top of it. Next to the griddle, there is a small area where you can grill on it. That grill doesn't sit flat. I've had the service guy out two times and they couldn't figure it out. The last time he came out, he took a video of it for Viking to show them that the grill top will sit on the stove fine, but it's not level. It tilts to one side. Now, they're working through that. They haven't resolved it yet.

The Viking refrigerator is a complete joke. We bought a house that had one in it and it was not working well so we looked at buying a replacement. The easiest thing to ensure the "built in" unit would work would be to buy a Viking, but we were hesitant because of the $12k price tag. Eventually we decided to buy a $2k GE fridge for the garage and live with the old Viking for a while. Long story short--we got tired of heading to the garage all the time and the Viking was getting worse, so we pulled the trigger on the $12k replacement. What a joke! It's completely nonfunctional, which may be OK if you want to spend $12k for something you'll never use, but we do use it. There is almost no usable space in the machine as they seem to have made every decision to make it absolutely as 'thin' as possible without concern for how it would be used.

I contacted Viking directly and did the purchase through an appliance retailer. The Viking refrigerator had, dimensionally, the right size because it was replacing a larger refrigerator, and it had a look that was attractive. We were also familiar with the brand name and felt that it would be a high-quality product. Plus, it was in stock and, over the last couple of years, it's been difficult to find product in stock. We got it installed in our vacation home, and we haven't had a lot of use of it, but fundamentally, it seems to control temperature well. Its layout inside is very good for both the freezer and refrigerator in terms of the use of space. The product is excellent.

My Fridge and Freezer are now 14 years old at this point, and as they aged things got worse and worse. Since the day we got these 20 thousand dollar refrigerator and freezer, we have had problems with them. First of all, the fridge has to be manually defrosted every so often since the thermostat never worked, and now the freezer is no longer freezing, and yet the fridge is. The freezer stopped making ice after the first power outage years ago, and has never made ice since. The fridge starting to now rust because we can’t defrost it right away.

I bought a house that was newly constructed and the builder/seller put Viking appliances in the kitchen. They all work great, but everybody talks about how great Viking stuff is, and the dishwasher is smaller than the one I had in my condo. That might be a builder choice though, because it's in the island in the kitchen. I also have two issues with the stove. There's no timer, so when I put something in the oven, I have to use the timer on my cellphone. There's also no little bell that goes off when the oven is preheated to the level I need it at. I have to pay attention because, when the light goes off, then it's ready. On the other hand, the refrigerator works really well. The best part about it is I don't think about it because it works as intended.

Our Viking refrigerator has been repaired five times and the unit's not even 10 years old. I've had problems with the oven and with the dishwasher. I've had a microwave that's had to be replaced. Every single Viking appliance I have is pure crap. The guys who were recommended through Viking were awful. I had to do my own research to find somebody local to work with. The parts have been very hard to come by, and the warranty service is next to impossible. It's been awful in every possible way. The products are expensive but they're bad. They're not made to last.

We bought a whole kitchen suite - a fridge, a range, and a dishwasher. Everything's been good. We bought it through an online vendor. When I ordered, they were very clear on what to expect. I registered for the Viking warranty card that came with it. The vendor has an extended warrant to cover labor but not parts. Our dishwasher came damaged. It must have been dropped, and it had been a headache. But Viking has paid for a service guy to come out three different times to fix it, and finally, it's fixed. We've been very pleased.

We have a complete Viking kitchen. The refrigerator compressor failed. We wanted to keep all of the appliances matching so we got another Viking refrigerator. The size is great. We're very comfortable with it. We like it very much. It's the same Viking that we had prior to this. The only difference being the ice maker is on the inside of the refrigerator, and it doesn't have any water or ice that's accessible without opening the door. The ice maker does not make a lot of ice. It seems that there's a little wire apparatus in there that as it dumps it goes up then comes back down, sets it when it comes down and touches ice, it'll cut off. It'll stop making ice. We've got in the bottom of the bin a total of two or three inches of ice. My wife and I have been discussing that and trying to figure out who we needed to call to get out here to take a look at it. We don't use that much ice. There's only two of us in the house. But if each one of us gets a glass of ice in the morning, we probably got enough ice in there to do one more glass.

Viking Refrigerators offers a good product that has fair value. We had an issue right away where the water filter leaked. So, we had to wait a couple of weeks. We couldn't use water and get ice. Viking just put in a new housing piece and filter the other day. It works good.

They delivered the refrigerator based on when we wanted it delivered. But since we received it, the ice maker doesn't work and there are a few issues that is going on with the fridge. I need to contact Viking to have someone look at it. It would be good if Viking could contact the customer after the purchase to make sure everything is good. If there's something that needs to be looked at, then they could send someone over.

Viking makes good quality products. The Viking refrigerator that I bought was affordable. It was 5,000. It’s a French door. It has that commercial look where there's nothing protruding from the doors. No screens.

The fridge has great quality. Having that professional restaurant kind of look is what we were going for. So I liked all that coming together about the fridge. My wife was concerned about the height because it is a very tall unit compared to most people's home units. But the more important thing is we knew we wanted a very nice built-in kitchen. It's built into the woodwork around it and that was a good look. It checked all the boxes that we were looking for. We knew we were purchasing the higher end thing, and we're very happy with that. The ringing doorbell thing when you leave the fridge open is my favorite feature but it's also my least favorite because it's annoying, but that's the point. I like that it's there.

We spent a ton of money on Viking. We put a ton of stuff in and the double oven with French doors was our longest lead item. It was a six-month wait. We bought this stuff in September, and it didn't get installed till early April. Everybody was blaming COVID. We've got everything in now and running, but initially, we had a rough install. We ended up doing a lot of it ourselves 'cause our installer couldn't get the double range. It was easy though. They just had to move the outlet box. It was sitting in their way, and we put it right in ourselves. That was our experience with Viking, but so far, it was just more or less our installer. The appliances themselves have been working fine.

Our Viking refrigerator broke down three months ago. We were able to get it fixed through Viking a week ago. We had to go three months with no refrigerator. It was disappointing that for such a large region in Northern California, they only have one company that we could work with. And that company, unfortunately, it took them three months to get it done for us. We had to wait on one company to figure out how they could fix the refrigerator. They ended up coming out a bunch of different times. And it was a disaster. We paid for the appliances within the sale price. And we understand the reputation that came along with Viking. So, it's something we wouldn't expect. The real test of time when you're paying for these high quality products is the service that you get. That's the selling point. It's not worth it if I couldn't count on things happening when they should in terms of need.

We had various other Viking appliances and the delivery time was the most attractive of anything else that we considered. The Viking refrigerator is sufficient and looks good. The techs installed it and left me the instructions. They were good and very helpful. There was an issue with the initial installation though and they had to come back. And I'm gonna have to have them come back again because the icemaker in the freezer section doesn't seem to be working.

We like the Viking refrigerator a lot and we're happy with it. There are issues but it's being very picky -- things not being perfectly rectangular and perfectly aligned and having the same width of a gap all the way through the entire gap. But overall, it's a really nice refrigerator. It's quiet, it's working, and it looks neat.

I like the Viking refrigerator and I love the fact that it's built in and counter depth.

I like the style of it and the quality of the refrigerator and I got a good price. The only issue I would have is the front adjusters that are supposed to lift the fridge up and adjust the height. The ones on the front kind of broke so I have a piece of wood stuck under there to level it out. I thought they were kind of cheap, given the rest of the fridge. But that's about the only thing that I found that I have a problem with. Other than that, I like the external appearance. I like the lighting and everything's metal, even the inside shelves on the doors feel really solid.

There's a lot more space in the fridge than we had previously, which makes it nice to be able to use the doors. Also, the water machine works great. I like it. It doesn't have an ice machine showing on the outside -- it's on the inside of the fridge.

We've used the refrigerator for about a month and so far, so good. But there's a drawer that is a very cheap one compared to the price. They could have spent more money to come up with a better drawer than a plastic one.

My husband picked out the Viking refrigerator and it wouldn't be my first choice because the freezer space is horrible. It's not big enough. We have a family of five and we're constantly shoving things in the two drawers. I'm not a big fan of that. I would rather have the side-by-side refrigerator freezer.

I have all Viking appliances in the home and I love all of them. The refrigerator is a good size and it's nice to have the drawers that I can move so they don't just stack on top of one other. I can have space between the drawers to put things and I can move everything around that needs to be cooler.

I'm not very impressed with our Viking refrigerator. We've had a repairman out and there's still an issue. When the crisper drawers slide, it makes a scraping sound. When we close the refrigerator door, there's something in the hinge that's making a loud click. I reported the crisper drawer. They said that's the way it works. The door hinge clicking sound happened after they came out, but I intend to have them come back and look at it.

Our refrigerator wouldn't hold temperature since we moved into the house. It's only about a four-year-old Viking and it seems like the sealed refrigeration system is faulty. And even though it's under warranty, both Viking and their authorized service has not honored the warranty, and the authorized service provider is now not responding to calls. The third party person was generally rude and gave me incorrect information. I have a warranty card that says the full sealed refrigeration system is under full warranty for 6 years and the limited warranty till 12 and this person was telling me that it's out of warranty and they don't cover anything in the sealed system. People should go with Sub-Zero Wolf.

We got a developed house and the Viking refrigerator was already installed. You can do different temperatures. So far, it seems perfect. There is only one thing that I am confused about. I'm confused about their warranty and if you need to register the product.

We love the Viking refrigerator. It looks good and it is reliable. The feature that my wife likes is the door closes itself automatically. If you leave some of the doors open, the shelves close automatically. Also, it has the feature of the icemaker being independent. The arrangement all over is really nice. It’s also great service. We had an issue with the fan and they sent someone in two days. He examined the refrigerator and identified the issue at hand. He ordered a replacement and he was back the following week.

Viking is a brand that's well-known and it's a family preference. I love the refrigerator from them. It was put in a new construction home that we don't actually live in yet so it's just sitting there. Customer service was excellent. There was great communication and follow-up. I had an issue with another appliance I got and there was a speedy resolution.

Our kitchen is set up for a built-in refrigerator. Since we were needing a new refrigerator and didn't want to remodel the whole kitchen, I was limited to brands that offered one that fit the dimensions of our space. I looked at a few different ones and the Viking one stood out to me. I went to Best Buy as that was one of the stores that the associate presented.

My Viking refrigerator is a built-in, two side-by-side, with an ice maker. No water dispenser. A bit bigger inside than what the Whirlpool that it replaced. Stainless steel. It's on par with the others. We would like to have had a water dispenser, but Viking didn't offer that. And the motor is a bit noisy. But it's a good refrigerator. It's worth the difference in money from a Whirlpool.

We used Viking across the board for the refrigerator, the double French door oven, the stovetop, etc. A huge thing for me was the 5% kickback that they did. When they gave me back 1,800 bucks, that was a win. The Viking refrigerator is big. I saw the dude take it upstairs, and it was gnarly for him to get up. I like the shelving and the way they have the soft-close doors. The ice machine pumps ice out super quick. It’s not clear ice, but it's close to clear. All that stuff works fantastically. It also has that very clean, almost luxurious look and feel to it. It could be a lot more feature-driven though. Also, once that warranty goes up, they’ll want three grand to fix it. But all in all, we're great so far.

Viking is super helpful but I wasn't too happy with the Viking refrigerator. The first one broke down. The compressor went out. Before that, the lights went out, so I had a repair guy come out several times. Everything was returned under warranty, and the service was awesome. They gave me a brand-new refrigerator after two years. However, sometimes the fan's running too much. It's happened two times, but it seems to be running okay now, so I'm gonna wait and see.

The process of purchasing the Viking refrigerator was a little difficult because everybody was out of stock, but when we finally found a place that had it in stock, it was great. The installers came back today because the bottom hinge on the door and the spring sprung on it. So, they're ordering the part and then, they'll come back and fix it. But everything else is working good and the quality is great.