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About Viking Refrigerators
Viking is a luxury appliance manufacturer that offers high-performance ranges, refrigerators, dishwashers and more. Its fridges are available in a variety of colors, sizes and customizable options, and you can purchase them through local dealers.
Pros & Cons
- Luxury refrigerators
- Variety of colors
- Custom options available
- Can be expensive
Viking is a manufacturer of luxury built-in and freestanding fridges with commercial-grade technology. Its appliances are available through a local dealer network, and you can customize them to your kitchen.
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Reviewed June 27, 2023
My Fridge and Freezer are now 14 years old at this point, and as they aged things got worse and worse. Since the day we got these 20 thousand dollar refrigerator and freezer, we have had problems with them. First of all, the fridge has to be manually defrosted every so often since the thermostat never worked, and now the freezer is no longer freezing, and yet the fridge is. The freezer stopped making ice after the first power outage years ago, and has never made ice since. The fridge starting to now rust because we can’t defrost it right away.
We used to have someone come out and fix the refrigerator and freezer but they stopped coming out due to limited parts, So after 14 years I’ve started to look into parts for this fridge/freezer and these parts are either not available or they are thousands of dollars each. It’s also not just the fridge/freezer we’ve been having problems with, the dishwashers broke in 2017, the beverage fridges broke in 2015, everything. The whole brand is horrible and left us with no parts and no customer service (we’ve called several times and no one ever answered). We will never be purchasing from Viking ever again. If you want high-end appliances I would suggest Thermador, Sub-zero, and even Whirlpool. If I could rate this 0 stars I would. Thanks for leaving us stranded Viking!
Thank you for taking the time to let us know your experience. We're sorry to hear of the issues you have encountered. Unfortunately, we cannot locate where our customer care team has been contacted on the issues noted. Please contact customer care at 888-845-4641 option 1 with any service information or who you may be speaking with on these issues.
Reviewed June 26, 2023
I bought a house that was newly constructed and the builder/seller put Viking appliances in the kitchen. They all work great, but everybody talks about how great Viking stuff is, and the dishwasher is smaller than the one I had in my condo. That might be a builder choice though, because it's in the island in the kitchen. I also have two issues with the stove. There's no timer, so when I put something in the oven, I have to use the timer on my cellphone. There's also no little bell that goes off when the oven is preheated to the level I need it at. I have to pay attention because, when the light goes off, then it's ready. On the other hand, the refrigerator works really well. The best part about it is I don't think about it because it works as intended.
Viking makes every effort to listen and hear what our customers want, which is our foundation for newer and improved models. Thank you for providing your thoughts.
Reviewed June 25, 2023
Our Viking refrigerator has been repaired five times and the unit's not even 10 years old. I've had problems with the oven and with the dishwasher. I've had a microwave that's had to be replaced. Every single Viking appliance I have is pure crap. The guys who were recommended through Viking were awful. I had to do my own research to find somebody local to work with. The parts have been very hard to come by, and the warranty service is next to impossible. It's been awful in every possible way. The products are expensive but they're bad. They're not made to last.
Thank you for letting us know of your experience and apologize for the issues you have encountered. We're pleased you were able to have the unit repaired. Should an issue arise, please reach out to our customer care at 888-845-4641 option 3.
Reviewed June 25, 2023
We bought a whole kitchen suite - a fridge, a range, and a dishwasher. Everything's been good. We bought it through an online vendor. When I ordered, they were very clear on what to expect. I registered for the Viking warranty card that came with it. The vendor has an extended warrant to cover labor but not parts. Our dishwasher came damaged. It must have been dropped, and it had been a headache. But Viking has paid for a service guy to come out three different times to fix it, and finally, it's fixed. We've been very pleased.
Thank you for allowing Viking into your home. Our aim is to be here to iron out any/all wrinkles. We're pleased our service provider was able to correct the issues presented.
Reviewed June 25, 2023
We have a complete Viking kitchen. The refrigerator compressor failed. We wanted to keep all of the appliances matching so we got another Viking refrigerator. The size is great. We're very comfortable with it. We like it very much. It's the same Viking that we had prior to this. The only difference being the ice maker is on the inside of the refrigerator, and it doesn't have any water or ice that's accessible without opening the door. The ice maker does not make a lot of ice. It seems that there's a little wire apparatus in there that as it dumps it goes up then comes back down, sets it when it comes down and touches ice, it'll cut off. It'll stop making ice. We've got in the bottom of the bin a total of two or three inches of ice. My wife and I have been discussing that and trying to figure out who we needed to call to get out here to take a look at it. We don't use that much ice. There's only two of us in the house. But if each one of us gets a glass of ice in the morning, we probably got enough ice in there to do one more glass.
This brings us great joy knowing the quality of our products is in such high regard. Thank you for your comments. Should you need service, please contact our customer care team at 888-845-4641 option 3. We are glad to assist as quickly as possible.
Reviewed June 24, 2023
Viking Refrigerators offers a good product that has fair value. We had an issue right away where the water filter leaked. So, we had to wait a couple of weeks. We couldn't use water and get ice. Viking just put in a new housing piece and filter the other day. It works good.
Providing superb customer support is just as important to us as the manufacturing process. Thank you for the acknowledgments. We appreciate you.
Reviewed June 24, 2023
They delivered the refrigerator based on when we wanted it delivered. But since we received it, the ice maker doesn't work and there are a few issues that is going on with the fridge. I need to contact Viking to have someone look at it. It would be good if Viking could contact the customer after the purchase to make sure everything is good. If there's something that needs to be looked at, then they could send someone over.
Thank you for providing your experience. It is Viking's hope that the dealer would reach out after installation to make sure all is working well for our customers. Please contact our customer care team at 888-845-4641 option 3. Our team is here to help.
Reviewed June 24, 2023
Viking makes good quality products. The Viking refrigerator that I bought was affordable. It was 5,000. It’s a French door. It has that commercial look where there's nothing protruding from the doors. No screens.
It warms the vessels of the Viking heart to know we have met your family's desires in a refrigerator. Thank you for trusting VIKING.
Reviewed June 15, 2023
The fridge has great quality. Having that professional restaurant kind of look is what we were going for. So I liked all that coming together about the fridge. My wife was concerned about the height because it is a very tall unit compared to most people's home units. But the more important thing is we knew we wanted a very nice built-in kitchen. It's built into the woodwork around it and that was a good look. It checked all the boxes that we were looking for. We knew we were purchasing the higher end thing, and we're very happy with that. The ringing doorbell thing when you leave the fridge open is my favorite feature but it's also my least favorite because it's annoying, but that's the point. I like that it's there.
We are thrilled to hear Viking is helping you to enjoy your new kitchen, we appreciate our customers. Thank you!
Reviewed June 14, 2023
We spent a ton of money on Viking. We put a ton of stuff in and the double oven with French doors was our longest lead item. It was a six-month wait. We bought this stuff in September, and it didn't get installed till early April. Everybody was blaming COVID. We've got everything in now and running, but initially, we had a rough install. We ended up doing a lot of it ourselves 'cause our installer couldn't get the double range. It was easy though. They just had to move the outlet box. It was sitting in their way, and we put it right in ourselves. That was our experience with Viking, but so far, it was just more or less our installer. The appliances themselves have been working fine.
The refrigerator was a little iffy at first because it was showing that it was not cooling enough on the fridge. So far, it's still about 12 degrees off. We've been putting a thermometer in there to watch it, and we keep it on negative five to keep it at about seven. That's with us not even opening the door very often at all. They were supposed to be ordering some parts, but our installer has never have gotten back with us.
Thank you for letting us know of your experience. Providing superb customer support is just as important to us as the manufacturing process. Please contact our customer care team at 888-845-4641 option. They will be glad to assist.
Reviewed June 13, 2023
Our Viking refrigerator broke down three months ago. We were able to get it fixed through Viking a week ago. We had to go three months with no refrigerator. It was disappointing that for such a large region in Northern California, they only have one company that we could work with. And that company, unfortunately, it took them three months to get it done for us. We had to wait on one company to figure out how they could fix the refrigerator. They ended up coming out a bunch of different times. And it was a disaster. We paid for the appliances within the sale price. And we understand the reputation that came along with Viking. So, it's something we wouldn't expect. The real test of time when you're paying for these high quality products is the service that you get. That's the selling point. It's not worth it if I couldn't count on things happening when they should in terms of need.
Thank you for letting us know of your experience. We deeply apologize for all areas of concern. We're pleased to see the issues have been addressed with the unit being serviced. While we do not anticipate any further service, please reach out to Viking should the need arise.
Reviewed June 13, 2023
We had various other Viking appliances and the delivery time was the most attractive of anything else that we considered. The Viking refrigerator is sufficient and looks good. The techs installed it and left me the instructions. They were good and very helpful. There was an issue with the initial installation though and they had to come back. And I'm gonna have to have them come back again because the icemaker in the freezer section doesn't seem to be working.
It's truly humbling to hear from start to finish you are more than satisfied. Thank you for giving Viking the chance to continue providing excellent service and quality.
Reviewed June 5, 2023
We like the Viking refrigerator a lot and we're happy with it. There are issues but it's being very picky -- things not being perfectly rectangular and perfectly aligned and having the same width of a gap all the way through the entire gap. But overall, it's a really nice refrigerator. It's quiet, it's working, and it looks neat.
Our customers expect the very best, and we work hard to ensure those expectations are met. Please contact our customer care team at 888-845-4641 option 3 should you need assistance.
Reviewed June 4, 2023
I like the Viking refrigerator and I love the fact that it's built in and counter depth.
We are certain your days will turn into many years of experiencing the immeasurable quality Viking offers through our products. Thank you for being part of the family!
Reviewed June 3, 2023
I like the style of it and the quality of the refrigerator and I got a good price. The only issue I would have is the front adjusters that are supposed to lift the fridge up and adjust the height. The ones on the front kind of broke so I have a piece of wood stuck under there to level it out. I thought they were kind of cheap, given the rest of the fridge. But that's about the only thing that I found that I have a problem with. Other than that, I like the external appearance. I like the lighting and everything's metal, even the inside shelves on the doors feel really solid.
Our aim is to be here to iron out any/all wrinkles. Our customer support team will be here for you. Please contact customer care at 888-845-4641 option 3 should the need arise.
Reviewed June 2, 2023
There's a lot more space in the fridge than we had previously, which makes it nice to be able to use the doors. Also, the water machine works great. I like it. It doesn't have an ice machine showing on the outside -- it's on the inside of the fridge.
It is refreshing to hear you are satisfied with your Viking refrigerator. Thank you for expressing such loyalty.
Reviewed June 1, 2023
We've used the refrigerator for about a month and so far, so good. But there's a drawer that is a very cheap one compared to the price. They could have spent more money to come up with a better drawer than a plastic one.
Thank you for taking the time to provide your experience. Viking appreciates the information which is our foundation for newer and improved models.
Reviewed May 31, 2023
My husband picked out the Viking refrigerator and it wouldn't be my first choice because the freezer space is horrible. It's not big enough. We have a family of five and we're constantly shoving things in the two drawers. I'm not a big fan of that. I would rather have the side-by-side refrigerator freezer.
Viking makes every effort to listen and hear what our customers want. Thank you for taking the time to let us know of your experience.
Reviewed May 30, 2023
I have all Viking appliances in the home and I love all of them. The refrigerator is a good size and it's nice to have the drawers that I can move so they don't just stack on top of one other. I can have space between the drawers to put things and I can move everything around that needs to be cooler.
It's Viking's desire that you continue to enjoy the quality we've put in place for our customers. Thank You for your support.
Reviewed May 27, 2023
I'm not very impressed with our Viking refrigerator. We've had a repairman out and there's still an issue. When the crisper drawers slide, it makes a scraping sound. When we close the refrigerator door, there's something in the hinge that's making a loud click. I reported the crisper drawer. They said that's the way it works. The door hinge clicking sound happened after they came out, but I intend to have them come back and look at it.
Thank you for taking the time to provide your experience. Our aim is to be here to iron out any/all wrinkles. Please contact our customer care team at 888-845-4641 option 3 for assistance.
Reviewed May 20, 2023
Our refrigerator wouldn't hold temperature since we moved into the house. It's only about a four-year-old Viking and it seems like the sealed refrigeration system is faulty. And even though it's under warranty, both Viking and their authorized service has not honored the warranty, and the authorized service provider is now not responding to calls. The third party person was generally rude and gave me incorrect information. I have a warranty card that says the full sealed refrigeration system is under full warranty for 6 years and the limited warranty till 12 and this person was telling me that it's out of warranty and they don't cover anything in the sealed system. People should go with Sub-Zero Wolf.
Thank you for letting us know of your experience. We deeply apologize for ALL areas of concern. After careful review, we show the issues are being addressed with our customer care team. A team representative will be in contact with you within 48 business hours with an update.
Reviewed May 20, 2023
We got a developed house and the Viking refrigerator was already installed. You can do different temperatures. So far, it seems perfect. There is only one thing that I am confused about. I'm confused about their warranty and if you need to register the product.
Thank you for providing your experience. We hope you continue to enjoy your Viking refrigerator. You may always register your product at our website, VikingRange.com, or call into customer care at 888-845-4641 option 3.
Reviewed May 16, 2023
We love the Viking refrigerator. It looks good and it is reliable. The feature that my wife likes is the door closes itself automatically. If you leave some of the doors open, the shelves close automatically. Also, it has the feature of the icemaker being independent. The arrangement all over is really nice. It’s also great service. We had an issue with the fan and they sent someone in two days. He examined the refrigerator and identified the issue at hand. He ordered a replacement and he was back the following week.
Thank you for sharing your love of the Viking brand. We take pride and care in every product we manufacture and appreciate you as a valued member of our family.
Reviewed May 15, 2023
Viking is a brand that's well-known and it's a family preference. I love the refrigerator from them. It was put in a new construction home that we don't actually live in yet so it's just sitting there. Customer service was excellent. There was great communication and follow-up. I had an issue with another appliance I got and there was a speedy resolution.
At times it takes our breath away to hear how our customers remain so faithful to Viking. Thank you for placing your trust in the quality of our brand.
Reviewed May 14, 2023
Our kitchen is set up for a built-in refrigerator. Since we were needing a new refrigerator and didn't want to remodel the whole kitchen, I was limited to brands that offered one that fit the dimensions of our space. I looked at a few different ones and the Viking one stood out to me. I went to Best Buy as that was one of the stores that the associate presented.
It took quite about nine months before I got the Viking refrigerator I ordered. For the most part, the refrigerator seems to be working pretty well. The only thing is, we had some issues with it in a short time. The built-in icemaker had some quality issues. But those were resolved by a warranty repair. A third party company was sent out and they seemed pretty knowledgeable. They were good to work with and they made sure that we were taken care of. It just with what we paid for it, we had more hiccups than we should have had early on. But for the most part, I'm pretty satisfied with it. Everything seems to be pretty good quality. I like how modular everything is in it. You don't just have the ability to adjust the shelves, but the positions of all of the different parts such as the crisper drawer and the deli drawer. You can arrange it however that suits your needs. That's my favorite aspect of the refrigerator.
Thank you for placing your trust in the quality of our brand. Our aim is to be here for our customers. Don't hesitate to contact customer support should the need arise.
Reviewed May 13, 2023
My Viking refrigerator is a built-in, two side-by-side, with an ice maker. No water dispenser. A bit bigger inside than what the Whirlpool that it replaced. Stainless steel. It's on par with the others. We would like to have had a water dispenser, but Viking didn't offer that. And the motor is a bit noisy. But it's a good refrigerator. It's worth the difference in money from a Whirlpool.
We are certain your days will turn into many years of experiencing the immeasurable quality and service Viking offers through our products. Thank you for being part of the family.
Reviewed May 13, 2023
We used Viking across the board for the refrigerator, the double French door oven, the stovetop, etc. A huge thing for me was the 5% kickback that they did. When they gave me back 1,800 bucks, that was a win. The Viking refrigerator is big. I saw the dude take it upstairs, and it was gnarly for him to get up. I like the shelving and the way they have the soft-close doors. The ice machine pumps ice out super quick. It’s not clear ice, but it's close to clear. All that stuff works fantastically. It also has that very clean, almost luxurious look and feel to it. It could be a lot more feature-driven though. Also, once that warranty goes up, they’ll want three grand to fix it. But all in all, we're great so far.
Viking strives to create a positive and lasting experience. Thank you for entrusting us to make life a bit easier.
Reviewed May 13, 2023
Viking is super helpful but I wasn't too happy with the Viking refrigerator. The first one broke down. The compressor went out. Before that, the lights went out, so I had a repair guy come out several times. Everything was returned under warranty, and the service was awesome. They gave me a brand-new refrigerator after two years. However, sometimes the fan's running too much. It's happened two times, but it seems to be running okay now, so I'm gonna wait and see.
Thank you for letting us know of your experience. We deeply apologize for all areas of concern. We're pleased to see issues have been addressed with the unit being replaced. While we do not anticipate service, please reach out to Viking should the need arise.
Reviewed May 13, 2023
The process of purchasing the Viking refrigerator was a little difficult because everybody was out of stock, but when we finally found a place that had it in stock, it was great. The installers came back today because the bottom hinge on the door and the spring sprung on it. So, they're ordering the part and then, they'll come back and fix it. But everything else is working good and the quality is great.
Our customers expect the very best, and we work hard to ensure those expectations are met. Thank you for accepting nothing less.
Reviewed May 12, 2023
Viking and Wolf are high-end brands. We had had Wolf before and we really liked it. We went in to buy a Wolf product and the lead time on them was much longer than the Viking products. Ended up purchasing the Viking products. We wanted everything to match. We bought everything from the same brand so it all matched like we had in our other home. We bought a Viking stove and oven. We were redoing the kitchen.
We just got the Viking refrigerator. I like the ice machine better than the Wolf ice machine because the ice is bigger and better. We've had the refrigerator now for a couple of months. Last week, the refrigerator door was opened and there was a sound. It was almost like something was touching the fan. So far, this happened only once. We're gonna have to call Viking and have them come back and check the warranty.
We are thrilled to hear Viking is helping you to enjoy your new kitchen. We appreciate you as our customer.
Viking Refrigerators Company Information
- Company Name:
- Viking Refrigerators