TruGreen Lawn Care Reviews

The technician arrived on time, spoke to me at the front door explaining what he would be doing before beginning his job. Did a thorough job front and back. He left me a slip which listed the agents he applied.

Aaron is our service technician and he has been doing a wonderful job so far. He explains possible solutions for the issues that we have with our yard (red thread). This is the best service we have had so far, and the best technician.

Your technician Tyrell ** did the work on May 17/19. He is a great asset to your company... Works well, is polite, soft spoken, and takes the time to explain what he will do. Very satisfied with his work!!!! Thank you. Would recommend to anyone...

I've used TruGreen for years. Then a friend asked me to try someone who is starting his own business caring for lawns. Hard to say "no" so I gave him a try. In less than a year, I had more weeds in my yard than in any of the past 10 years. So I left the new guy a message and asked him to call me to discuss it. 2 weeks later he called. 2 weeks?! Yes, the friend of a friend was less expensive but I had weeds that were taking over my yard. Lesson learned... you get what you pay for. I got weeds and a return phone call 14 days later. Thank you, TruGreen for being professional and thorough. Pat

Timely and good service by the team members along with timely updates. Checked my lawn after service and it looks great and grows faster. Thank you. For sure will recommend them to friends and others who are looking for a good lawn care.

We will never hire TruGreen again. They don't do a complete job in your yard. We had two services; after the second service we decided to wait instead of having them come again right away, and we were very disappointed when we could see a path through the middle of our yard showing where they had done a treatment and the rest of the lawn was the normal color. They just want you to sign up for a service plan and then you can't tell that they are ripping you off. Oh and don't even bother to try to get them to fix it!

Called the 1-800 number about my lawn service. Asked them when my next scheduled service is because it doesn't show me at all online. She tells me, "Tomorrow." I asked, "Is that going to fix the weed problem since that is what my lawn is now." She then gave me a corporate Number to call and they tell me, "That's not what we do here." So there are two Customer service lines. No one to give me a answer. The lady on the phone tells me that she can have the local branch manager call but can't promise they call today. It is 10 am. Worst experience in Customer relations.

I am part of the maintenance and sprinkler programs and have been, it is like pulling teeth to get someone out to open my sprinklers. I had appointment set then they said they had nothing on the books. Now they have me set up for next week but cannot tell me when, unbelievable.

I was called by a TruGreen specialist after requesting a quote online and getting a price of over 2K. She was very pleasant and we discussed my options. I explained I was only interested in treating my backyard for ticks. We also discussed how safe the products are because my main concern was my dog. She let me know that once the products is completely dry, my dog would be safe to roam. I waited a week for them to come out to do the initial service, with monthly services for the next 4 months. She instructed me that my dog would need to be inside and the back gate unlocked. I received a text message saying they would be there between 3-5. I was not home (as I was told I didn’t need to be). I get home and see the receipt on my door that he had been there. I tell my son to make sure he takes the dog out front as the backyard was treated so he couldn’t go out back until the following day. My son tells me he didn’t see the guy go in the back.

Even though the local office manager tried very hard to right the wrongs, I would never recommend this company. Their system of letting you know the night before or morning of a treatment is very unacceptable as you cannot reach anyone to let them know that this might not be convenient for you, the customer. I have repeatedly asked to be notified with enough notice to try to arrange to be home if I had specific issues I wanted addressed or need, for example, to have the leaves removed from the lawn before they came to do a lawn treatment.

I contacted TruGreen for a quote and decided to go with them. It has been a month and still haven’t seen them. They have canceled 2 weeks in a row due to ‘truck problems’. I have called 3 times only to be told the technician is only in my area on Mondays and they don’t know what happened. They have rescheduled me, another week off, on a Tuesday... OK, seriously. I have called the direct branch in Carpentersville, IL and talked to Stephanie. I requested her supervisor, Jason, to call me back... Never happened. I also emailed on 5/13/2019 and never got a response. Email # **. Save yourself a ton of time and go with a reliable company, not TruGreen. Branch # **.

I was outside with my dog, heard the TruGreen truck pull up, brought him in. I watched the guy sit in his car on the phone for 20 minutes, finally came out, put signs up all over my lawn that fertilizer had been applied, and guess what, drove off -- without applying anything in the grass. I called to complain and he was sent back within 30 minutes - he was here for about 3 minutes, barely any pellets in my grass, and left. My lawn is +1 acre. It does not take someone 3 minutes to apply fertilizer in a lawn that is over one acre. Very disappointed in the service and will be cancelling moving forward. Makes me wonder how many other times this has happened.

He turned on my sprinkler system. He found a leaking pipe in the front yard and had to remove the grass and fix the pipe, which took him a while but he got it done! He was a very pleasant man. He even flagged the broken pipe area so your mowers, who come on Thursday, will know where the "fix" is. Thanks!

I signed up for the tick and mosquito service to include 4 applications. I set the service up over three weeks and still have not received my first application. Every time I call I am told a different date for my service. No one has come on any of the dates provided. My online account does not reflect anything either. I am super frustrated at this point. I was told that I would receive a service today and if it does not get done I will be dropping TruGreen and looking for another option.

Very very pleased - for only 2 treatments my yard looks 100% better than previous years. First time using TruGreen - reasonable rate and tech interacts with me at each visit to assess my satisfaction and any problems - would recommend.

First visit since our sign up with TruGreen. Specialist was very friendly, courteous and professional. He spent time and gave our lawn a thorough examination. This was a great first impression of TruGreen, and we are looking foward to working with your team for our lawn care this year.

Did a good job on my lawn. Would like Blair ** every time! It's nice to get the same specialist because they are familiar with our lawn. When we get different specialists, it's like starting all over with getting familiar with lawn.

The gentleman that came out was great. First of he let us know he was there (we live in the country so we don't get very many visitor). He explained what he was going to do and what to expect and was very friendly with a smile. Overall he did a great job. Thank You.

I have been so happy since Ahmed ** has been servicing my yard. I have had other lawn care companies before and wasn't happy with them. I am very happy with your company! My yard looks so good compared to others on the street. Thanks for the great service!

Service received from TruGreen done according contract. Last service carried out by Anthony ** done correctly and well marked after applied the chemicals Nitrogen/Potassium and Prodiamine. No complaints at all from my side. Awaiting your confirmation for the aeration lawn in the fall????

Very pleased with the current specialist. He communicates well and shows interest in his performance and my satisfaction. Products applied seem to be doing their job and the lawn is responding well. The specialist name is Aaron ** and is the best I have had in years.

I am happy with the service and customer service we have received from TruGreen. This is our 4th summer and we had some concerns from last year that were followed up by customer service and dealt with to our satisfaction so I would definitely recommend TruGreen's lawn care service.

I first dealt with TruGreen last year as they had initiated mosquito control. After the first application I was offered a deal for lawn service for the remainder of the season. I was so impressed with the attitude and results for my lawn that I cancelled my existing lawn service in favour of TruGreen this year. They check in at every visit and every one of them is personable and knowledgeable. I'm an introvert and never normally answer my door but these men are amazing and I look forward to each visit. My lawn looked so good last year, I stopped worrying about weeds this Spring. I'm in good hands.

I want to let TruGreen know that the Fort Wayne, Indiana has the best customer service for TruGreen! The local manager and the local representatives that service our yard have done outstanding job for us! We are very pleased not only with the service and also their communications with us. They called us and they are doing their best to make our lawn looks the best it can be! Thanks!

I signed up with Garret for the 29.95 advertised price and additional treatments later at my discretion for 44.00 a treatment. I received a call and talked to Mike. He informed me I had to have 6 treatments. I explained to him I didn't want that many and Garrett said I could get the treatments I wanted. I gave Garret my credit card # and he said someone would be out in 5-7 days. Mike said I couldn't sign up unless I got 6 treatments, if I wanted less he doubled the price. I have neighbors who get less treatments. Garrett's call with me should be honored because it was recorded. I would like someone to call me back regarding this. Thank You, Diane **

Very satisfied with your lawn people. Thanks. Hope to be able to recommend you to other people. I have had people stop by and ask me. Why don't I have any weeds and how nice the lawn looks. Having a hard time sending this.

I called at the beginning of May 2019 in order to become a customer. I told the representative that I would be out of town on the 6th, but they scheduled my first appointment for the 6th. I saw this through the app. Never did I receive a phone call. I rescheduled for the 9th as I would be home all day. The 9th arrives and no show. Looked at the app and it showed my appointment had been rescheduled for the 10th. Again, I did not receive a phone call or any notification of the change. I called again voicing my frustration with the lack of communication and rescheduled for May 13th between 8-11am. I was assured I would receive a confirmation phone call on the 10th.

Called and spoke on a chat a week ago and complained about dandelions and crabgrass. Still haven’t received a call back from anyone nor have they been out. Paid to in full so I guess I’m off the priority list. I requested a certain technician (Kewaun **) who was highly recommended. They said he would be sent but he wasn’t. Then I was informed after I spent my money that they can’t guarantee a technician. I stopped dealing with them years ago because of this. I don’t leave bad reviews but this must stop!! I’m sick of people getting over and businesses being unprofessional!!

JOSEPH **.... specialist on 4/26/19. He was courteous, professional and knowledgable... He rang our bell on arrival and spoke with my husband... also rang the bell when he was done. We had a huge rainfall, w/ thunder... lightning that night. I believe the treatment used was liquid and worry that it might all have been washed away. Should the treatment be re-done?

Application was good, but still have creeping Charlie where I requested special attention near to the neigbor's lawn that is also your customer! There is also creeping Charlie by the utility pole by the driveway, another area I requested special attention to, as it never seems to get cared for. The lawn is lush green and looking great with all the rain we are getting! Thank you. Pauline

After the Utility Company destroyed my front yard with backhoes and machinery I had given up on the yard. TruGreen has aerated, seeded and fertilized my yard. It is now the talk of the neighborhood with its dark green luscious grass. I am totally satisfied with the service and the Manager who took care of my concerns. They have my business for years to come. The yard has never looked this good.

Very happy with the employee. This was my first application and I paid the full amount which was on the internet bill. I was told the first time I would only pay 1/2 price. Again the employee was fantastic. He was very professional and efficient.

John does great job, he really knows his stuff. The yard was outstanding last year. Should have been aerated by now, but apparently not been done. My landscaper says it has to be done soon. Reds to be done ASAP.

Ben ** came by to look and black areas that had formed on our evergreen trees. He took pictures with his phone, then took some samples to be checked at your office. He was pleasant and expressed concern about our problem, then sprayed all the trees to help eliminate the problem..

There is no indication that I have been using this lawn service for years, as it has weeds, weeds and more weeds; multiple bald areas; grub issues (& only because I had another service this past winter, I finally have what may be seen as healthy green grass, so maybe it is a positive start to positive change). Communicated concerns not addressed, clearly no intent to help my lawn look like a serviced lawn, and even though I continue to contact to stop service, someone continues to come out and state they have provided a service & bill me. I've challenged TruGreen to use my lawn as an advertisement for their services; but still no takers--because they can't, the lawn looks as though no company services has ever been provided. In fact, the lawn has deteriorated terribly. Don't waste your money!

Have had TruGreen for many years! Always been satisfied until this year! Went up on price with no notice. Never call to let us know they are coming. Just show up. Technician says he come to door but he never rings door bell or knock. The main thing is the way our lawn looks! It is nothing but weeds. Never has our yard looked so bad! Last guy that came said it was the rain! Cancelled my service today!!

My tree/scrub guy Tom is GREAT. I can't ever tell you who is my lawn guy because the same tech never does my lawn twice. Last month I come home and I have a 27,000 lb truck sitting inside my gates on my new marble driveway!! No idea what he was thinking!! As soon as my contact is up I am done with TruGreen!!

The company calls to tell me when they are coming. Their tech shows up and does the work - fertilizer and weed killer, so far. The lawn is responding to the care. The men have been efficient and friendly. I am pleased with the results.

When I chose TruGreen last year over three other companies, large and small, I was looking for someone to aerate, fertilize, kill weeds and spray for mosquitoes. This huge nationwide company, TruGreen, actually offered me better service than the other three companies, and for less money! And I am not disappointed. TruGreen techs are thorough, knowledgeable, clean cut and uniformed. I receive a written report every time they perform a service. I just renewed for another year at a totally reasonable price.

I spoke with David ** about the condition of the grass in my yard. He was able to identify the problems and he addressed it with the application of what was needed to help with improving the condition of my yard. He was very helpful with me and agreed with my application of peat moss to improve the condition of my grass.

Missed areas - Service provider need to treat entire front lawn. South side of driveway is not being fully treated and weeds are thriving. Please stop by and see area needed. You can tell my lawn by mowing level between mine and neighbor.

I was done with TruGreen. I had spoken to four representatives and each time nothing got done until I finally reached Nancy in Rocky Hill CT. She straighten everything out and I am still a Tru Green customer. Thanks, Nancy.

Have had TruGreen for many years. All treatments have been excellent. Technician always checks in with us and asks if we are satisfied, which we are. James has done a great job. We previously had another company, but did not like their service and communication. So we cancelled them and called Tru-Green.

We received our TruHealth Lawn Service today. Sorry, we were not able to speak with the person performing the service. We have been very happy and satisfied for many years with TruGreen and that is why we continue with their service as the years go by.

We used TruGreen for a few years and were pleased with the results. Good communication from our rep and the service was reliable and produced good results. We would have continued using them if we knew they offered an organic service as well however switched providers to go organic before we knew.

I requested a follow up lawn service due to patches of light green has shown up in my lawn after a regular lawn service had been applied. When Darrell ** the specialist showed up he saw the light green patches and indicated the lawn needed iron granules. He said that the company was currently out of iron granules but he could apply another round of fertilizer which had some iron included. He did the application last week but the light green patches are still evident. I would like to have an application of iron granules applied to rectify this problem. Please have a specialist apply the iron as soon as the company has a new supply.

My backyard is pretty barren and I requested a representative to come out and give me a plan to improve the lawn. I had a conversation with a rep who promised to come out April 8 and also to call me since I was out of town. I never received the call. I have called the office at least twice with promises to contact me that didn’t transpire. I have filled out surveys and chatted online with representatives who all made promises. The most recent was last Thursday and the representative promised to escalate my complaints. I have heard nothing. I don’t have the free time to continuously beg for contact. Based on reviews I paid the entire season in advance. I want to terminate my contract and get a partial refund. Billl ** **.

Hired TruGreen out of Plano, TX. Specialist placed placard on front door stating 9 pounds fertilizer used BEFORE he ever started. After viewing NEST cameras, I noticed "specialist" missed entire east side of my house and large swaths of rear yard. I did get to clean up fertilizer left on sidewalk, driveway and street. Specialist was at residence less than 5 minutes. Customer service said manager would call within 2 days. REALLY!

I really wish I would have looked at these reviews before I hired TruGreen. I thought they were a reputable company, but I have been TRU-ly disappointed. We have had service with them for over a year and we primarily needed our grass to be reseeded and weed control. We chose the package where they also come during the winter to treat the soil, so as to have better results come spring. I have been shocked to see that now that everything has come in green, over 50% of our lawn is now weeds and we have weeds in our garden area which was mainly the reason we hired to TruGreen to begin with!

I received an unsolicited phone call from a TruGreen representative, who opened with "We've just been notified by the Department of Health" about the presence of West Nile Virus in our state, and he wanted to sell me a mosquito-repellent treatment. By virtue of my profession, I knew there had been no such notification, and stated so. The representative backpedaled, saying "well, it was around last summer" (as it is, every summer---but not in May, when the phone call took place). They had obviously received no notification from the Department of Health. But I suspect they may soon receive one from the Department of Consumer Protection. I have no idea of the quality of their mosquito-repellent treatment, but I am concerned with the use of misinformation to sell it.

Love Robert ** and only want him to do our lawn, other technicians have been out and they do not compare to Robert in his courteousness and professionalism. Some of our neighbors have been very displeased with the service they received from TruGreen and switched to other services.

Don't let them treat your yard if you have St. Augustine grass. They have completely destroyed my grass with their chemicals and don't really care. I cancelled my contract and will never use them again. Total disappointment.

We did not renew our lawn care services this year due to dissatisfaction with TruGreen. We had requested our front lawn and side be done this year since we now have a puppy and we don’t want him exposed to chemicals in the backyard. The price we were quoted was unreasonable. We sent an email on 4/22/19 to cancel all services and phone calls. On 4/29/19 we got a text that someone was coming to treat the lawn. We called TruGreen, explained we did not want services but they came while we were away and treated the lawn. Terrible communication. Would not recommend this company.

I started TruGreen lawn and tree/shrub service about a year ago. My lawn was in great shape when they took over. About 6 months into treatments, I began to notice my St Augustine beginning to brown in backyard. I called for service at least four times and never got the same diagnosis. I heard things like stress, fungus, some kind of bug... Things got worse and I finally got hold of a manager who sent out his “expert.” He diagnosed brown patch which would be easily treatable. As time went on After more phone calls, all the grass died! 4 pallets worth of St Augustine. I spoke with manager one more time and he said we will wait till spring to see what happens and he would follow up. Never happened, grass dead, down to the dirt. I had my neighbor’s lawn keeper look at it and he showed me cinch bug and grub worm damage everywhere. This was easily preventable.

While we absolutely love our service guy Stephen **, the customer service people are terrible in resolving issues. Don’t waste your time referring a friend. You have to get the friend to go to a website and find you. Then you have to go back to the website to get the $20.00 gift card. Not worth it. Let them solicit their own customers. The lawn is green, the only reason we stay with TruGreen is because Stephen ** (branch# 5835) is so great to us. I couldn’t even leave my complaint on their website - no place to leave it.

My neighbor sprayed his lawn with your product. Within minutes I had a lot of trouble breathing. I felt like I had run 20 miles without stopping and could not get enough air in my lungs. It almost killed me. And those applying these deadly chemicals do not wear a mask or protective suits. My sister's neighbor used your stuff and it killed her puppy and sent her mother to the hospital with a heart attack. I know the EPA of the Trump Admin is removing restrictions on pesticides. And you tell your customers everything is safe.

My scheduled visit - The man was very pleasant and efficient. When I offered to show him how the gate unlocked, he said he knew because he had been here before many times and remembered us and our dog. He was very nice.

I have twice requested for management to call and no call. I have some problem with my lawn. Neighbor on both sides have green lawn compared to mine and have mowed already. My lawn needs attention. I seen no evidence on my first application that there was any fertilizer spread.

Updated on 08/14/2019: After a 4 month wait to have my forsythia REPLACED by TRUGREEN, that damaged them, I received a call on Wed. Aug 7 and was given an appointment for Fri. Aug 9 to have the landscape company come to my home and REPLACE them. As usual TRUGREEN DID N O T H I N G!!!! No one came, I waited all day and Trugreen FAILED AGAIN!! BAD COMPANY MANAGEMENT.. Needless to say my LAWYER WILL be contacting them, SOON!! TRUGREEN BAD.

In January 2018, we paid in full to TruGreen Lawn Plan and Weed Control. We noticed a small bald spot in the yard and informed the lawn care specialists. Each time they documented it was drought related and to water more. A friend came over and told us we had grub worms. TruGreen manager refused to re-sod the yard and stated they would re-seed and apply grub treatment. The front yard had extensively damage and cost $2522.58 for new sod installation and treatment. TruGreen came in the fall and reseeded and a month later and no new growth. I hired someone to reseed and had new growth in the front curb in a few weeks. TruGreen must have used bad seeds because the back yard is still bald.

TruGreen's first lawn treatment to our yard with Escalade 2 killed 4 of our Kaleidoscope Abelias. Calls to TruGreen went unanswered. Request to suspend service until the matter was resolved were ignored. Very poor customer service.

Results of treatments show greener grass, about 80-85% of dandelions dying or dead, some other weeds dying. Bare spots do not show strong signs of the over seeding. Nevertheless there is some grass appearing a stock at a time. Violets are still pretty healthy. So far results are promising.

Technician, Corey **, was very pleasant & friendly. He explained what he was going to do prior to proceeding. I emailed a response on 4-18-19, however, I suspect you never received it. I was totally satisfied W/ my service. Do you provide the service of seeding a lawn?

My front yard grass was reseeded after TruGreen couldn't get our grass to grow before. Lots of seeds but no grass. Guess I'll have to do it myself. Not happy. TruGreen did the reseeding for free, but no grass.

My husband and I have a lot of knowledge of lawns and were hesitant of hiring a company but now we say: why did we wait so long!!! Our lawn hasn’t looked so good for many years, we actually were considering starting over from scratch when we hired TruGreen and are so glad we gave them a chance!

Our lawn care specialist came to the door to let us know he would be spraying and to see if we had any questions or requests. The service is dependable and they do a good job of keeping our lawn looking good.

The TruGreen tech was nice to ask me to show him where my sprinklers were in my yard so he could avoid them and asked if there was anything else he should consider. I watched him for a few minutes and seen he was very professional at what he does and went to work!

I am satisfied with my service, but for some reason, the chemicals are not spread to the edges of my property line. I had the same issue last year. The overall lawn looks good, but I have weeds around the edges. I'm hoping to get this issue corrected for the rest of my 5 applications.

TRUGREEN has been doing our lawn maintenance for 2 years now. We are very pleased with the results of their lawn care program and plan to continue it in the future. The technicians are courteous, on time, efficient and effective. They always leave a notice so we know the service has been performed.

He did a good job. Just waiting for the application for grubs which is so important since we had grubs last year. They said they would place us on the first list to have it done. Thank you for your fastness to help us with our need.

Yard is looking great, the best in at least ten years. Grass is a healthy green and the weeds are under complete control. The service person is always willing to listen and offer an explanation for the treatment. Looking forward to a healthy and attractive lawn this summer and fall.

Your representative was on time, very thorough with the application, introduced himself and explained the total lawn care procedure to us. We had several questions and he answered them all to our satisfaction. Hopefully, not like our previous experience where the company did not show for the second application.

I started using them in fall 2018. They came out twice. The first time was for weed treatment which didn’t work. Then they aerated and seeded in October. In February, we had an early spring and grass was already growing. Unfortunately, it showed where they basically went fast and missed every other row/pass so I now have stripes of grass. They also missed my entire grass section by the road which is separate from grass around my house. Then when I asked them to honor their warranty to come back out, they treated my grass with weed killer instead of aeration which meant I had to wait another month for the re-aeration from the fall.

Not worthy of the 1 star but had to rate company before it would post! Early this year I prepaid for a year of service. I was guaranteed to have services on Fridays when I am home to bring my outdoor dogs inside off of the chemicals. I was told that was no problem. I receive text messages at 7 am on Monday stating the tech is on his way. Well you cannot respond to the automated text and the office is not open at 7 am nor can you leave a message. I did call as soon as they opened and they said they would take care of it. This happened several times back and forth.

Jovon ** did a great job without the riding spreader... He was nice and did his job in a professional manner... We are waiting on the results since we have had two treatments... We like to be home when our appointments are scheduled... We would like the window not so far apart... I plan to call because we noticed dandelions in the front and back yard... Hope we can get help with this soon... Thank you in advance... The **...

I would NOT advise anyone to not use this service. I had nothing but pain from using this. They came out and sprayed. After they sprayed the weeds came up really strong. I called them then they came out and re-sprayed. By this time I got a letter from the Home Owners Association telling me how deficient my lawn was - the first time in 9 years. When they re-sprayed they killed bushes and burned about 40% of the lawn which to this day has not yet recovered. You will rarely if ever see the same person come out to spray.

I’ve had TruGreen for over 7 years but the service in the recent two years have been discouraging. I prepaid for my services, and apparently good portions of my grass was dead or damaged from heat stroke. They kept on applying their products when they know it won’t help. After multiple calls, I was eventually informed that the grass was mostly dead and there is nothing they can do. However, they just came to do an application a few days ago and have been applying. Not happy about the lack of communication of the severity of the issue. I even watered the grass but I was watering dead grass. It’s after the winter was over and the grass didn’t return that I realized other things happened. It would have been helpful if they communicated and even offered to halt services until the grass is revived.

On initial phone call, it was agreed to by the TruGreen rep that I would be billed monthly since I am retired. After 1st lawn treatment, the total bill showed up on my credit card. This is not what I agreed to.

First time Techs came out to treat my yard they didn't even do one section of the yard. I waited because it say it could take 7-21 days. They were suppose to be here at 1:54 today so I could be here when they arrived and I got home at 1:30 to make sure the dogs were out before they sprayed and they had been here today at noon. Called the office at 1:36 and was told the Tech that did my yard would call me back. Well it is 8:39 and NO phone call. Time to cancel if they can't do what they say on the first 2 visits. Should have NOT listened to my husband to call and listened to my neighbor that had had a bad experience with TruGreen.

I was sold a package deal last week with spring aeration included. When I called to see when they would be out to do that service was told they were booked for the spring and would not be able to complete this service. The branch office said the sales department should not have agreed to the service in the spring only the fall. The good thing was able to cancel all services before they started saving me the trouble of dealing with a company that would not do whatever it takes to keep and make customers happy. Thank you. And by the way it's early spring in Illinois - flowers are just starting to bloom and there are buds on the trees but no Aeration service because they are busy.

Keep looking. This is an awful organization. They will never satisfy your lawn care needs but continually pester you to add services such as tree and shrub care. In the end, their driver drove his double axel truck through my front yard. Never said anything but instead said I needed tree and shrub care. It was simply a fertilizer application. $70 bill arrived in two days but it took them 3 weeks to repair the turfing. Guy came out and tramped down the ruts and threw some grass seed in. I guess it is supposed to grow without topsoil or straw. Lots of other companies do this for less. Find one of them. You can thank me later.

Did not treat my backyard at all. The service employee stated he put out preemergent and fertilizer in my front and backyard. However, nothing was done in my backyard at all. Do not waste your money. Employees do not do their job.

I am very disappointed with this company. I can't give them a low enough rating. It started with flat out lies by the salesperson to get us to sign up. Then the appointment I had scheduled so I could be there was done a day before without any prior notification. I called and complained and they stated, "Well, we left you a sheet telling you what we did." I stated it didn't address my concerns which was the reason I wanted to meet with someone. I cancelled any additional services. To my surprise 33 days later I come home to signs in my yard and a sheet in my door stating they treated my yard again. No prior texts or phone call giving notification of a pending appointment. I called to complain and the lady was rude and was placing the blame on me and stating I will have to pay for a treatment I had cancelled. This company is very unethical and not customer friendly. I would not recommend them if my life depended on it.

I just started a contract with TruGreen three weeks ago and am very disappointed. They promise to come right away after signing the contract but I am still waiting. The contract we signed stipulates that the first application we occur no later than April 21, that means they will breach the service contract if they don't come in two days. I looked at my account on their and the service is not even scheduled. I called customer support to talk to a person, but selecting option 2, existing customers, brings you to a tortuous menu that leads nowhere.

Numerous dandelions are in my yard along side the patio and beside sidewalks and driveway. They are in the grass and mulch in front of my house. I’m not physically able to go out and spray dandelions. There are small blue flowers in the area nearest the street on the far side of the driveway. My grass looks much worse than it did 5 years ago.

I have used them for 9 years. They do not complete their work - I have had them reseed my lawn yearly and they miss spots. The person that comes out has no idea if that is the correct treatment. They just treat the lawn with step a, b, c, etc. I did not renew my contract since I was waiting to get measured and they sent someone out and put chemicals down with snow on my lawn. Their answer is to read their contract. Do yourself a favor. Do not use TruGreen.

We moved to our house 18 months ago and went through one season of my applying lime, crabgrass preventer, nitrogen, weed and feed - to the tune of $700 and lots of walking with our spreader (we have an acre). My neighbors said the place never looked so beautiful - then came the fall and the crabgrass - destroyed all my hard work! This spring my lawn was full of chickweed and nutgrass - brown patches where I battled crabgrass. I started the routine again but it rained and rained....and after 5 bags I called TruGreen. Our representative was so helpful and our front yard is back to lovely...still some way to go on the chickweed but the lawn is thick and lush, dark green and all my neighbors are talking again...so this week they started using them. Jose is amazing and his recommendations are sound. Interestingly, a year's worth of service on our front yard (1/2 acre) is cheaper than my using a spreader and buying multiple chemicals myself. I'm a fan!

Very pleased so far with TruGreen as they have already treated my front lawn and did my bridal wreath and tree. Appreciated when they reviewed my bridal wreath and tree and let me know the problems that were happening.

Servive provided was as scheduled. Promptness and courtesy at all times by the technichian. We've been using TruGreen since June of 2015 and are very satisfied with the results. I would reccommend using this service to all my friends and family. Thanks for a job well done.

Updated on 04/22/2019: After numerous phone calls and speaking with a number of telemarketing people my problem is still not resolved. I was told we would get a refund of $100.44 and that was sent in on April 12. We have still not received the refund. I have asked no more than four times to have the manager contact me. He has never called or tried to contact me. It is impossible to call directly into a branch and nearly impossible to get anyone in the corporate office. Today I was contacted and told that the $100.44 that they promised to refund me was an incorrect amount and the refund would be less. This is how TruGreen operates. They just try to wear you down with promises they do not keep! Time for the State Attorney’s Office of Consumer Protection to step in.

TruGreen does an excellent job... We have used their services for several years and continue to be satisfied with the quality of their service and personnel. We highly recommend their services if you desire a wonder outdoor experience....

Had TruGreen last summer for lawn care and lawn looked the same. Two weeks ago, saw a sign that TruGreen has been at our home. Called the company and told them we did not sign up for lawn care this year. We were told it's automatic renewal so once again, we said we don't want it and eventually the service was cancelled. Last week, we received a bill for $42.23. After 2 days of trying to call, finally got through. We told customer service that we received a bill for a service that we did not ask for. The person said that the contract stated automatic renewal and I said we were not aware of that when we signed up last year and there was no mention of it. She said, "I'll give you 50% off." I told her again that we are not paying for a service that we did not ask for. How many persons have this company conned with this automatic renewal nonsense? This company is dishonest, lacking in customer service.

Treatments began in March and now my lawn look very thick and has a nice dark green color. I had problems with patches in my lawn but now that's gone. My lawn looks healthy and ready to enjoy! J.

Very good so far. Thanks for the job well done. I did recommend my neighbor across street to use TruGreen. And I will tell all my friends how good TruGreen is and they should switch for services in the future.

I feel our technician did a good job yesterday. I did mention to him that our mole crickets have returned and he confirmed that. We had treatment for that last fall but they are back. He said he would write up a work order for further treatment. I am just following up.

Received 3 emails, indicating service was on the way & then in route. Never showed up. Notification email tabs to not function. There's tab to "Review Service". It is inoperable. No phone number is listed, in notification emails...

The TRUGREEN staff of professionals have been an outstanding job in maintaining my lawn, fertilizing the lawn, trimming the shrubbery, and supplying mulch. I highly recommend their services to everyone. I'm sure you will be as impressed as I am.

Codey cares about his customers and goes above and beyond to provide great service. The only reason I remained a Tru Green customer is because of this specialist. I would consider some additional work on my yard if this specialist and I could meet to discuss. It is an area that has patches without grass.

Updated on 7/16/2019: Yard is very green, but about 50 percent of the backyard is covered with one type of weed about the size of a “Silver Dollar “. Seems to grow at about ground level. What used to be almost a show-case lawn, is now met with neighbors’ comments such as: "What’s happened to your lawn?" This is very disheartening after 34 years of continuous treatment by your company (first Chem-Lawn, and now TruGreen). I doubt that this has gone unnoticed by neighbors as it is a large, corner lot with few large trees. Happy to discuss with you.

Received quote, was told this would be confirmed with home visit - no one showed, I called to follow up and see what happened.... And was then given a quote over the phone for double what I was told before. When I questioned this the rep was Argumentative and kept talking over me. I called to complain with customer service about such unprofessional interaction. They stated someone would call me back. Never heard from them... Needless to say they lost my $. I told them I was ready to purchase from the get go.

They have cared for my lawn for years and give me the best experience of my life. My lawn has never looked better is. If I ever have a problem they do not hesitate to complete and satisfy me. There is no better known care in the world.

Our service was over 3 weeks ago and I haven't seen any results yet. Nothing turned brown, weeds are still flourishing. I called your service rep, Charles **, and the recording said his phone mail is not operative. If I go online, the apps are not user friendly. Bad service.

2nd application really start to make a difference. Weeds are dying and original grass starting to grow rapidly. Every time I was scheduled it rained, still show good results. Encourage to call for additional applications at no charge, will make a great appearance.

After having my husband work on our beautiful yard for 9 years, it got to be a bit overwhelming for him. We called TruGreen to just continue taking care of the beautiful green yard that my husband had produced. After the first year of TruGreen applications, the yard began looking awful! We were told it would take some time for them to rebuild the yard. During the second year of their applications, the bare spots, that they had created from the year prior, began to become larger and larger! Almost our entire acre of property became just dirt. We kept calling them out to look at it and do something with the yard to bring it back to its previous beautiful green grass condition.

Perhaps my expectations were too high as I now have a number of area's where the grass is dead. Also, while the weeds have diminished, there are a considerable amount still growing after 2 weeks since the 1st application. He was here for 15 minutes, which from the start I felt uncomfortable with his approach and speed he went. I think his desire to get the job done quickly, made him put too much on the lawn and not enough weed killer down. I will re-assess after the next visit and if it turns out the same as the 1st one. I will need to cancel.... What a sin, as I expected much better results.

The 1st application on Mar. 27, 2019. So far with the rain we getting the lawn were starting to be green, that we do not need to put grass seed. It was the way the Specialist did the spraying very professional that covers all the grass. Before we thought we are losing the grass. Keep your specialist for he is doing his job very good.

I decided to give TruGreen a try last year. The service was good when it was just the treatment of my scrubs and weeds. But then they said if I wanted great looking Lawn, to pay for the aeration and seeding which I did for over $200 and now I regret it because I am angry at the sight of my lawn. It has patches all over and dead spots. During the winter, whatever they dropped on my grass looked like dog pop and now all that spot is dead and dry. I am now trying to fix it the best I can... I should have listened.

Stains on wall accidently caused by worker - Company tried several times unsuccessfully to remove them and when I was able to finally get rid of them by the man who powerwashed my house, TruGreen paid for it. I thought that was really good customer service. I have been satisfied with their care of my ornamental bushes. Workers are polite and professional.

I have been fortunate to have Scott ** spray my magnolia tree and inject my ash tree for the past six years (if not longer!). He is KNOWLEDGEABLE and professional to the utmost degree. I would be lost without him. Until last season, Eric ** used to fertilize my lawn. He, too, was like Scott. Last season, I had NUMEROUS persons and wasn't as satisfied, nor comfortable.

I was not present during the first treatment but was left a detailed description in my front door stating everything that was observed and the application of the pre-emergent to get the grass to green up slowly. I have noticed certain areas that have greened up so will keep watching to see if other areas follow suit.

Good service. Nice people and any problem just talk to them and they try very hard to fix as quickly as they can, but some times takes longer than than expected. But all in all the price and service are very reasonable.

We still have bugs on the plants, not happy. Please take care f this. The yard looks good but plants need attention. When will someone be out to correct the issues. We have contacted you 2 times to date. The plants are new and this must be addressed.

On March 21, 2019 I hired TruGreen to service my lawn here in Lutz Florida. The tech came out, sprayed some chemicals and informed me that they have to put grass plugs in the in several places in the lawn... On This was to the tune of $360??? On March 22, 2019 TruGreen took this payment out of my account. They assured me that someone will be at my home within (3) days the complete this work! Three days have gone and passed NO TruGreen!! I called back and was told... "Oh they will be out there in another (3) days!!"

I have been a customer of TruGreen for over 10 years, this year the customer service is the worse I have ever seen anywhere. I called 4 time so far to prepay for the year. I called back again a week after my first call to be told the CC on file was not correct. So I gave them the CC again to prepay for the year. Just to make sure, I called couple of hours later to check and I was told everything is fine and it will take a day or two for the charges to appear on my CC. This morning my CC was charged for one application, which was rendered earlier in the year.

Jerome ** was very pleasant was thorough and completing his job and friendly. I appreciate his work and his care enough to explain what was going on on the property. The trees and shrubs look good at this time but there was a warning concerning bees in the tree near the garage and brown branches from winter damage.

Please don’t recommend TruGreen, since I just discontinued their service, as I have used them for the past 2 years and my experience has been terrible. The lawn and beds are sea of weeds, the grass is dead in spots due to their lack of control over the use of their chemicals that damaged the lawn. Nice people to work with but totally incompetent.

I did an online quote and then called to set up an appointment and found out it was almost $100 difference! My backyard is fenced in and not fenced on all three sides on the actual property line so it should actually be less square foot. If the online price quote is not going to be honored or near the same they need to not have online quotes or have a Clearly visible disclaimer stating actual price may not be the same as online quote. We were ready to sign up but is too expensive.

I have been using TrueGreen Charlotte. I was wondering why certain spots in my yard especially the front looked better. Well I found out when I looked at my cameras and found that all 4 services that were performed he only sprayed a portion of front and portion on the side. He would stretch his spray hose out 10 and that would be all he would spray. I called and explained to customer service for three weeks (800) number and not once did I get return service or a return phone call from the Charlotte office. I would highly recommend using another company.

I had TruGreen for little over a year. I thought the applications of fertilizer would green my lawn up. They use a liquid fertilizer that washes out really fast before it greens up your yard. My wife said she couldn't see any difference in the color before or after. So I fired TruGreen and fertilized with granular fertilizer. Within a week my lawn never looked better, dark green and beautiful. Save your money and don't use TruGreen. It's a waste of money.

We have completed a full year of treatment with TruGreen lawn service and also had the 4 mosquito treatments. I hated my lawn before TruGreen. We had all kinds of weeds. After each treatment last year, I would think, "Is this really working?" and the service guys would say, "It takes a year to see the real difference". Well they were right. Our yard is so good looking this spring. Just got up this morning and looked out and said out loud to myself "The yard is beautiful". The mosquito treatments are well worth the money. We live on a farm and things are not always easy to control as they are on a city lot but TruGreen has done wonders. Thank you! Needless to say TruGreen will continue to come to our yard.

Not sure why but since spring has arrived my front and back lawns have dead spots, very unhappy for last summer my lawns were green and lush, not sure why when treating my lawns the employee did not report the dead spots or suggest why the grass was dead.

April 3, 2019 was my first service. I have never used TruGreen in the past because I was told that they were a waste of time and not worth the money. I should have listened. I watched the technician spray my lawn; Or should I say, parts of it. He missed most of the lawn. He sprayed around one side of a tree and not the other. I showed him what he missed and he told me to touch it and said it was wet. I touched the lawn and parts were bone dry. He told me they must have dried. If you finish spraying a small area and some parts are dry and some are wet, they were not done properly.

Killed a 20 year old lawn. I originally contacted them to assist in controlling bugs and weeds in my yard and help a newly installed front yard to gain a foothold and take off. So I signed up for the TruHealth plan. Since June 2018 until February of 2019, they came out almost every month and left after their service was complete notating that they applied fertilizer and weed control every time. Now, I'm no grass expert but even I know that fertilizer shouldn't be applied every visit. Maybe they burned my yard and killed it?

I hired the company to treat my white flies on the palm trees. They sold me the tree and shrub package. I inquired after one year that the trees didn't look any better. They said the palm trees were infected with white flies and that was $25 per tree to treat. WTF? I would pay but never once did they suggest that I needed that service. Never mind. I thought they were providing Tree service (treated one palm for termites). I allowed the company to treat the lawn and no change after one year. They suggested I replant the grass. As in no hope because of nutgrass. I fired the company and invested in nutgrass killer. Why didn't you come up with that plan??? Wasted money.

The gentleman who did our lawn this past week did a very good job. It would be nice if he came back every time as he seems to know my lawn. There's a lot of moss in the back and it needs to be fixed.

Dave ** serviced our trees and shrubs today. He was very helpful, knowledgeable and polite. He explained what was needed and what he was doing today and how it would help the shrubs. He recommended that we prune the dead branches in some of the shrubs. He did a good job. Thank you, Dave. Judy **.

Our technician Denny is very good. He is very knowledgeable at what he does and he goes the extra mile for you and gave me advice on my garden. Since Denny has been treating our lawn we have noticed a huge difference. I would definitely recommend TruGreen and Denny.

Thank you Frank who came on Monday 3/1/19. He came to spray for mosquitos. Did a very good job. Thanks again for the respect you gave me, as you told me what you came out to do. Frank did a fantastic job. He made sure he told me everything he was going to do. Hats off to Frank.

Mr. ** and his partner arrived, after he called first, and introduced themselves to me before walking the property. Both were very professional in their work and seemed very meticulous in their application of fertilizer. I look forward to the results and their next visit. I am glad I called TruGreen, as I was very disappointed with the company I used last year.

My lawn is beautiful even though we just hit spring. Our technician, Mark, always looks at it as he is working and makes recommendations regarding issues he sees with the lawn. He lets me know what he is applying, when he will be back, and what he will be doing at that time. Last year the fruit on our trees was amazing. I believe that is thanks to the care and attention given to them by Mark.

My lawn specialist spoke with me before and after my service. He explained everything he did and WHY and what products he used and what to expect. He went above and beyond my expectations which gave me peace of mind.

Ever since we started these services from TruGreen, our lawn has been healthy and green throughout the year. I actually took the time to view the service tech’s performance on my security cameras and was so happy to see he was very thorough. This explains why my lawn looks so good. So glad they have such professional staff. Thank you TruGreen!

My last service was top notch. The yard was a little wet and the technician at my request was very careful not to leave ruts or dig up the grass with the turns of their equipment. An excellent job was done and the technician understood our concerns and was very courteous. I can certainly recommend Trugreen Boardman/Youngstown Ohio without reservation. Also the manager Tony cares very much about his customers. Steve.

Always a pleasure to have Stephanie ** perform my Tree and Shrub Service. She was training Catherine ** that day. Stephanie answers any questions I may have and points out any issues she may find. Pete **. Cust # **.

My TruGreen technician's name is Ray **. Ray has done an excellent professional job to ensure I have a great looking lawn. He has been responsive to my needs and is a super individual to work with. In my life I have a motto, "Feed the Eagles and starve the Turkeys". Ray is a Tru EAGLE who flies higher than most. He is a "TRU" keeper! Sincerely, Tom **.

Excellent job, but realize that this is lawn care not brain surgery. Constant need to prove success spreads doubt that maybe I am getting ripped off? Please continue the work on my lawn and have an unsubscribe option.

Had a situation with an abundance of Poa Annua this year in my front yard. Cornelius ** and Eddie ** came to my house this morning to correct this situation with application of Revolver herbicide. As you can see from picture it was quite a bit that needed controlling. Now,almost 2 weeks later, it has yellowed and is dying to my satisfaction. Cornelius and Eddie did an excellent job performing and informing me of the service. Thanks TruGreen, Walt **.

Started off on the wrong foot. Everyone I spoke doesn’t know what they're doing. First person came to my home on 3/5/2019. First service finally on 3/27/2019! The person that came to my hometown spray was fine. Any more info call me.

We purchased our new home Jan 3rd of this year. The previous owner had the most beautiful weed bed you have seen. This spring I decided to start over and tilled up my entire yard and seed it with seed knowing I will have to water all summer and overseed this fall. Today I have a note left on my door from a TruGreen rep. AND I QUOTE "Please tell me you didn't reseed your yard. Don't you know the best time to do it is in the fall..." I am sorry to tell you yes I have reseeded and will never use you. I hired TruGreen at my last house to treat my yard and reseed 2.5 acres. The guys would come out and leave without working 3/4 of the time due to the office sending them out with the wrong equipment. The Fall reseeding, never happened. After the 3rd return in late November I fired them. I will do it myself when I want to do it. Murfreesboro, Tn.

We are a long time customer of TruGreen and have been happy with the service until last year. We are on their treatment plan again this year and have always paid extra for grub control. We have been asking for a supervisor to come to our home while we are here to review the condition of our lawn because it looks horrible! We have dead patches in large areas and we also have something digging up large areas as well. We believe we have grubs and would like this matter resolved but nobody is calling us back. We have called a few times and never get a call back. They will however keep sending the bills and want you to pay for something you are very dissatisfied with.

I have had numerous problems in renewing my lawn treatment this year. As well as problems in the past. It concerned the billing and account numbers and notifications of upcoming service. It took numerous calls to get it straightened out, but did get the old account number removed from my account on the web and finally got the pricing corrected. It took much effort and I was going to drop my service not knowing what technician I would have this year. I wanted the one I have had in recent years which was ERIC **. When I found out that I would be getting Eric I decided to stay with the service. It is because of Eric and his outstanding service and concern for a customer I remain with TruGreen.

My experience has been very pleasurable. It's just the soil in my yard sucks I think. Which makes the lawn look just ok. Barring importing a couple of yards of topsoil (which will never happen) and starting over that's going to have to be the final grade, just ok. Mind you it's weed free sort of, my neighbor has a problem and the wind likes to share. Anyway. Thank you for your excellent service.

TG customer for 8 or 9 years. Great results, until recently. Backyard killed after treatment. Sent out tech who took pictures. 6 wks later, no contact. Threaten to cancel service. Supervisor calls, but leaves no direct number to call him back. And 10 days later, and another phone call, still no follow up! So bottom line, the treatments do work, accept when they do it wrong then it goes real bad. My front yard looks great, my backyard like a cow pasture. If they don't screw it up, it's worth it. And if they do screw it up, good luck getting competent customer service to getaway kind of resolution. I live in Charlotte NC area.

I have had TruGreen for 4 years. The first two years, I had a beautiful lawn. Thankfully, the front yard has only had about 1/4 of it destroyed, but the beautiful Saint Augustine lawn in the back is about 95% destroyed. The grass has been killed by the sprays and what grass is left is a very sickly yellowish green. I have called numerous times to inquire about any management changes, but trying to get any sensible response from TruGreen is a total waste of time. Am I unhappy? The way I feel is beyond anything that I would put in writing. I took care of my own lawn for over 20 years and decided to let someone else take over. I followed their plans exactly and they came on every scheduled appointment. That has led to the destruction of beautiful grass and a bumper crop of weed types that I have never seen before. What a disappointment! I would not recommend TruGreen to anyone!!!

So far this season, I have had one visit by a lawn technician. He was very professional, and completed the service adequately. I spoke to him briefly and he left a receipt. In the past TruGreen service has been very good. Thank you.

After over 30 years of doing our own lawn maintenance we decided to hire TruGreen. Our lawn always looked pretty good. They guaranteed our lawn would look even better with the year. Two years later, and over $2200 our lawn is mess. We have had numerous conversations with the Specialists about the growing dead spots in our lawn. The invoices mention we have areas of shade, thinning grass, areas of poor drainage and some moss. We do have several large trees where the grass is not growing well around the base of the trees. It is the remainder of the 1 1/2 acres they maintain that has growing areas of dead grass and bare spots. Some of those areas have evidence of erosion due to the chronic problem of spreading dead grass. The Specialists have told us the problem is being caused by either, drought, too much shade, wrong type of grass, poor drainage, lawn being cut too short, etc.

This is my 2nd year trying to work with TruGreen, and it has been a very challenging company. In the Fall on '17, they aerated & seeded the lawn - absolutely no grass came up. I tried again last fall. After that slit seeding I had to call and have them come back because the amount of seed was unbelievably thin. If it had germinated (which it didn't), it would have left so many bare spots no one would believe it had been slit seeded. I was trying one more time this spring to have it slit seeded. In December last year, I stressed with TruGreen the need to slit seed as early as possible. They assured me I'd be one of the first this year. I just learned a week ago, that they applied pre-emergent 2 weeks ago. They assure me it won't affect the seed. However, they have still not been able to come do the seed. I'm too busy to manage a vendor who is incompetent and non-responsive.

We just started using TruGreen and I'm very happy with the service and friendliness of the staff. Our service guy (I forget his name) even left dog treats for our two dogs. Looking forward to a lush, green lawn this summer.

I have been with TruGreen for about 10 - 12 years. I am very happy with the service, could not have been better. It's also very nice that the employee rings the bell and if I am home tells me what he is going to do. I recommend TruGreen to anyone who needs lawn service. Sal **. Hackettstown, NJ.

Mark is our regular technician. He is outstanding in his work performance and his role as a spokesperson for TruGreen. I wish all personnel with whom I had contact were as professional as he is. Thank you for people like Mark!

We used Trugreen and always paid in full for the year up front. Last summer, Trugreen started treating our lawn again and at the end of the year we received a bill. We had not given authorization for that year. This winter we have received many phone calls and have said no to Trugreen service more than once. We just received a message saying they are coming to treat our trees and shrubs tomorrow! This is ridiculous. No means no. I’m sure we said no last year too and they did it anyway. I wouldn’t recommend this company as they scam their customers.

Brian was receptive to all questions and answered them for me. Explained what he was doing to my lawn during his visit. He gave me some tips about getting some weeds and grasses out of my flower beds and advised me about pruning some of my shrubs.

A young lady they came to our house was knowledgeable and very nice. I hope to continue to have her to service our needs this summer. Please make sure we get her, not sure her name but she was beyond nice and knowledgeable.

Due to weather can’t see results yet. All I can say at this time is that tech KURT always does a very professional job and very polite to your customers. One of your biggest assets always lets me know what he is doing and what my yard is in need of.

Very happy with program, application, and service, results have been excellent, specialist has been very friendly and informative, we feel very comfortable with TruGreen treating our landscaping. My wife is very pleased with the treatments! We would have no problem recommending this service to our friends.

TruGreen's performance has been very good. Communication about applications provided well in advance and were timely. My second year financial obligation was fair and reasonable. I'm looking for the same good results in my lawn as I had the previous year.

WORST PEOPLE TO DEAL WITH. The sales representative told all fancy things to sell to me but when the real people come and treat my lawn, I was blown away. Salespeople told once it is fertilized, all the brown areas in my lawn will grow grass, but when the technician came, he did not agree with that and have a different opinion. I am truly upset with these people and do not recommend TruGreen. They will make worse your lawn. The technician came to my home was very rude too!

I can’t believe my service was discontinued. I called to inquire when I would receive my next application and was informed that my service was cancelled. I have a zero balance with you all and do not understand why service was cancelled. I was so displeased with my service in 2018. This is confirmation that I need to find a better company to service my lawn. My lawn was the worse lawn on my street, and I was using a professional lawn care service.

Hired TruGreen about 1 1/2 years ago to try to shape up my front lawn. They absolutely destroyed it. Not only did I have the visibly worst lawn on my street, I would be willing to compete with anyone for worst in the whole town. From a complete weed take over to a multiple chinch bug infestation starting from one side then working over to the other while it was being "treated". Then they also showed up and did additional options and just charged me carte blanche. I happily fired them several months ago. Last month they had someone call me to tell me they were sorry and would take care of if they could just get back with me later. I told them no thanks. Next day I received a text wanting to start treatment again at a reduced rate. I am now treating my lawn myself and it is starting to green up. Would I recommend TruGreen...NO!

Our lawn looks amazing after the application. We have trusted our Tru Green Lawn Care specialist Dave ** for over 20 years. He does really great work! He always makes us feel like an important customer and gives us sound advice on our lawn care needs.

Antwawne ** is my Lawn Care Technician. He does an excellent job monitoring my lawn and applying products that work really well on my lawn and weed types. He is very conscientious about his work and takes pride in always doing his best for his customers.

This is the first time I have tried a lawn care service. I was pretty sure I was getting the best. My neighbor really liked them. So I thought I would give them a try. I called and made the payment to do my front and back yard and a spot on the side. Well, the lawn care man came and only did the front, of course, I was not here. Lucky my wife was here and told me he would have to have the order changed to include the back. WOW after I talked to the woman for about 15 minutes she did not get it right. So I called the co and they said they would send someone over to take care of it for me. I said great. Now I get a notice on my e-mail that they would be over for my free service. FREE? I have paid for all of my services. I thought this was supposed to take the stress out of taking care of the lawn. Not so far for me. I hope they do better.

I spent over 30 years in the landscape industry and wholesale growing. I was a founding partner for CalTurf sod farms and I must say it TruGreen was really right on. Not only do they do what they contracted to do but their service was impeccable, they were on time, in their treatments truly worked. Call I cannot recommend them highly enough. They were the best, John

Desie ** was just great. Coverage was exceptional! Would love him to return for next round. :) He stopped in to introduce himself. Very pleasant young man. Great that he trimmed the property first to ensure edge coverage. The service went well.

Very happy customer. Our lawn technician takes the time to make sure our lawn is the best on the block. He seems to really care about our satisfaction and our lawns specific needs. You really get value for your money with this type of personal service.

This was my first TruGreen experience. The specialist Clint was very knowledgeable and was willing to listen as I described what I knew about the lawn. He also described a reasonable level of expectations regarding how the lawn should improve.

I am very pleased with Ingram ** and Lynn ** in the Sterling office. Lynn always comes through for me to straighten out scheduling problems from the main headquarters. My neighbors have said that I have the best looking lawn on the street!

Joshua ** treated my lawn 3/12/2019. Joshua explained to me what he was going to do that day; and why. He did a really good and thorough application. I would like for Joshua ** to be my regular serviceman. It seems that I have a different person service my lawn each time.

I have been a customer of TruGreen for many years and I have to say my lawn looks better than 95% of the lawns in my neighborhood. If I need them to come back out for any reason, they will, and will not charge me. I would recommend TruGreen to anyone who wants a nice looking lawn!