TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
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TruGreen Lawn Care Reviews
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Reviewed April 27, 2005
My wife and I contacted TruGreen Chemlawn to eradicate a Cinch Bug problem we were having. Our lawn was serviced several times and when we decided we no longer wished to have our lawn treated, the problems began. We began receiving phone calls asking us how they could get our business back. When they met with negative results from myself, they began asking to speak with my wife. When they called and my wife answered, she asked that they no longer call us ever again ... to which the manager said "Fine" and hung up on her.
We would have let it go at that ... until I received another phone call from the manager today asking me how TruGreen could get my business back again! I told them I would NEVER hire them again because of many reasons, the least of which is that THEY DON'T LISTEN TO THEIR CUSTOMER! Let's face it, if you are hiring a company, the least they can do is listen to you and do as you ask.
Reviewed April 16, 2005
I am an employee at Trugreen in sales and all I hear from these complaints is disgruntled garbage. We treat over 4 million lawns year to year. Mistakes do happen. All the complaints, as well as lies, happen to every company. People expect fairy dust to be sprinkled on their grass and magic to happen.
People authorize lawn care and then find out their spouse does not want it and lie. Preying on the elderly - how are we to know they are old -- 80 percent of all sales are made over the phone, never having met the person.
In all cases we pride ourselves in customer satisfaction, however it always seems a few people have their own idea of what service is. All complaints are taken seiously and dealt with, with the utmost importance.
So to all you unhappy ex-customers, try to consider that it is not always our fault and when it is we try to rectify it.
Reviewed March 12, 2005
Trugreen arrived to spray lawn for spring visit #2. The associate proceeded to spray the lawn EVENTHOUGH the WIND was BLOWING SOUTHWEST at 15-20mph with GUSTS up to 30 mph. On the invoice, the associate CIRCLED WIND EAST with WIND SPEED at 0-5mph.(This was a blatant lie-anyone who was alive this day knew the wind was REALLY BLOWING!) Where do they get their weather information? When I phoned their number to complain it was a recording stating regular working hours are...with no option to leave a message. I will follow up once the weekday arrives, but this behavior should be stopped and have some monitor in place.
Reviewed Jan. 15, 2005
I have really HAD IT with this company. Last spring I paid them over $400 for four or five treatments to my lawn spaced over a six-week period. They said my weeds would die and my lawn would be looking great which is what I wanted for my daughter's baby shower in Aug. I was out of town part of the summer and when I returned, my grass was dead but the weeds were still thriving. I complained to the Branch Manager who turned me over to the Operations Manager. He came by and looked at my lawn and agreed that the weeds should have been gone. He assured me he would treat my lawn and make it up to me.
Nothing happened. When I got calls to have this and that done in the fall, I said, No thank you, don't even call me again. This is January and last week I find a flag in my lawn that it has been treated by TruGreen. I called them and asked them to explain. She tells me that the contract AUTOMATICALLY renews each year! WHAT? I was never told that. I only agreed to pay for what I was SUPPOSED to get! Today I got the bill in the mail. I told her I will NOT pay them another dime. They have not kept their word and given me my money's worth.
Reviewed Dec. 19, 2004
When I informed him that my gate has no lock and that the gate wasn't even latched, the manager informed me that I shouldn't complain because I had been getting a very good price on my lawn care. I then told the manager that I do not do business with liars and cheats.
Reviewed Nov. 3, 2004
TruGreen came on my property and put an application on after I cancelled. When I called to complain, the woman I spoke to said I cancelled after the application was applied. She basically called me a liar. They forwarded my account to a collections agency which is now harrassing me.
Reviewed Oct. 21, 2004
I told them on approximately 5 occasions that my lawn did not need eight treatments per year and that they were to call me before each treatment. They called on 2 occasions, but after that, they started treating the lawn monthly. I called them again, on several occasions complaining about a $36.00 bill. My complaints fell on deaf ears. I have received 4 bills this month already. They have been trying to intimidate me with these bills but I will complain and complain until this intimidation stops.
Reviewed Aug. 29, 2004
Glenn of Perry GA:
I have used the services of TruGreenChemLawn for several years. This year, I noticed many brown spots forming in my lawn but felt the service with TruGreenChemLawn would take care of it.
After seeing no improvement, I called them and reported the problem questioning why they had not caught it. They advised they would send in an inspector.
The next thing I found was an inspection form saying I had Mole Crickets and to call them if I wanted them treated. I was under the impressing that their service should have found the problem and advised me. They asked if I wanted a treatment. I just went ahead and treated it myself. The problem persists.
I was cutting the grass when they appeared for the last treatment. I pointed out all the weeds in the yard and a serviceman said to me, "No problem man, we can take care of this problem".
He took a pump and sprayed about five weeds. There were hundreds remaining in the yard. They left. I paid the bill and asked them, in writing, not to continue any service to my yard.
My brown spots continue.
Reviewed July 2, 2004
I am the owner of American Lawn Care. AS LONG AS TRUGREEN IS IN BUSINESS, WE WILL HAVE A JOB. TruGreen gets us more customers than our yellow page ad. Keep up what your'e doing TruGreen, we appreciate it! Thanks so much, Larry Ginger, graduate horticulturist, American Lawn Care.
Reviewed June 21, 2004
The next thing I found was an inspection form saying I had Mole Crickets and to call them if I wanted them treated. I was under the impressing that their service should have found the problem and advised me. They asked if I wanted a treatment. I just went ahead and treated it myself. The problem persists.
I was cutting the grass when they appeared for the last treatment. I pointed out all the weeds in the yard and a serviceman said to me, "No problem man, we can take care of this problem".
He took a pump and sprayed about five weeds. There were hundreds remaining in the yard. They left. I paid the bill and asked them, in writing, not to continue any service to my yard.
My brown spots continue.
Reviewed March 30, 2004
I have two properties ... one in St. Charles and one in Glen Ellyn. I have used Chemlawn for many years in St. Charles. In 2000 I began using their service at both properties. I used to be happy with them, but it seemed like they were coming more and more to both properties and the prices were going up and up ... to sixty dollars a crack. In the spring of 2003 I called to cancel the service for St. Charles. It was just too expensive.
Their salesman convinced me to stay with the service if he dropped the St. Charles price to $25.00 for just four basic treatments ... fertilizer and weed killer, nothing more. SO, they kept my business. (big mistake on my part) The next St. Charles bill was for $25.00 and then they went up the $35.00. When I called to complain, they said no one ever told me it would be $25.00. SO I sucked it up and paid the $35.00 each time because I didn't want the hassle of fighting them.
But now I am really upest. They came to both properties on December 8th, 2003 and the total was $261.68! At St. Charles, the total was $152.00! This was $58.71 for fall fertilization, $58.71 for fall dormant oil, and $35.00 for EARLY fall application! On the same day, they charged me $109.26 for fall dormant oil ($60.77) and late fall application ($48.49)! (Isn't December 8th a bit late to call it fall application?) I called to complain about the St. Charles bill and how they weren't authorized to do all of those applications. I offered to pay for the Glen Ellyn bill and the $35.00 of the St. Charles bill because the rest was not authorized since I had called them in the early spring to cancel and then was talked into staying with the "discount" and only basic applications.
The guy said he'd have to speak with his supervisor. He called back in about an hour and said they have no documentation that I called in the spring to change the order. Therefore, since they provided the service, I would have to pay. They were also mad that I hadn't paid the bill yet and I explained that happened because I needed to have time to talk with someone. I am on spring break today and finally had the time. He said it's an issue of me not paying and I said it's an issue of them providing services they were not authorized to provide.
I am being asked to pay $117.42 for a service I didn't ask for. I have medical expenses and I don't want to just throw this money to the Chemlawn wolves!
Reviewed March 26, 2004
Last Fall I agreed to have an ant control sprayed around the perimeter of my home. I was told that the treatments would be done once in the Fall and once in the Spring and the cost would be $83.46 tax included. The perimeter treatment was to last one year, (12 months), as per the sales call that I received. I agreed to the two treatments. On Sept. 24, 2003 the first application was applied. I paid $41.73 for this application. Then, on Oct. 27, 2003, I found that the True Green Chemlawn put the second application. I wondered why the second application was put down only a month later--but I paid the $41.73 for the application. I felt the people knew what they were doing.
Then...last Friday, on March 20, 2004, my daughter, who was checking our house while we were away, saw and killed several ants. When we arrived home, on March 22, 2004, we also have been killing ants. Today I called our TruGreen Chemlawn and told them about the ants. I was informed that each treatment lasts only a month! I was suckered because I was told the two treatments were to last one year and I believed them. Then I questioned why the Spring application was done one month after the first...response: it only is good for one month! At this rate, I would be paying them $500.76 to kill ants all year long. I had been spraying around my house one time a year, using three spray cans at about $4.00 each. So for $12.00 I was ant free for ONE WHOLE YEAR!
Reviewed March 26, 2004
Then on Feb 2 she died tragically in a house fire. Her house was destroyed. Imagine our anger when Chemlawn called us to find out if we wanted to continue Service. My husband was so upset and asked Darrel if he had crossed the Police Tape to apply the chemicals on the lawn. He wanted to know why they were still calling us after we had repeatedly told them to cancel service and stop calling. It seems like ChemLawn preys on the elderly and takes advantage of them. They should be investigated.
Reviewed March 15, 2004
Reviewed March 5, 2004
I contracted for service for 2003. After all my applications had been applied I received a call from someone in their organization wanting to know if I wanted a special winter treatment to which I replied no, that I was done with Trugreen Chemlawn and would not be using their company anymore. He then told me that he couldn't guarantee that my lawn would even make it through the winter or come out nice next year if I didn't continue their service to which I replied again, that I was done with their company.
2/23/04 I noticed someone in my backyard, when I got closer I realized it was a Trugreen employee applying fertilizer to my lawn. I stopped him and said that I did not recontract with the company for this year to which he replyed that I needed to call the office to cancel my service. I told him that I had cancelled last fall and he again said that I needed to call the office and then he continued to apply the fertilizer. I called Trugreen the next day and told them I needed this service stopped and that I had verbally cancelled with someone last fall.
She said that they just automatically restart service each year and wanted to know who I was going to be using to take care of my lawn. I told her that I did not authorization any new service for the year 2004 and they were not authorized to even be on my property to which she replied that they had clearance to come on my property last year so they just showed up and went to work.
I sent the $44.00 bill back to TruGreen with a letter stating that I had verbally cancelled my service last year and that I would not pay this bill for services that I did not contract for or authorize. I received a phone call today from a Shannon in the TruGreen office informing me that it was too bad that I didn't want the service that I was going to have to pay for it.
When I told her that I had cancelled with someone over the phone last year she wanted to know the cancellation number, which they did not give me. She then wanted to know why I didn't stop the employee from applying the application to my yard and I told her that I had but because he said my service hadn't been cancelled, he just kept going even when I told him I hadn't recontracted with them for service in 2004.
Reviewed Feb. 26, 2004
At the start of Jan.2003. Trugreen Chemlawn sent me a letter stating lawn service would begin in 2003. I accepted service for 3 session. Then they called want to do shrub sessions. At first I said yes, but the next day I called spoke to a Vickie and said I declined. I payed for the services rendered, even receiving a refund for early payment. In June of 2003, a tech comes to my home for spraying. I say no service was approved by me. In July, 2003 I receive a bill for $200 stating sessions for lawn service and shrubs. I have called the office and talked to Vickie and Manager. They refused to be reasonable and stated "do what you have to and we will to". Now a collection agency has contacted me for the $200.
Reviewed Nov. 15, 2003
Reviewed May 22, 2003
Four days after receiving cancelation letter they came to my house again to treat my lawn. My wife saw them in process and told them to get off our property. They left. My wife called me at work to advise me of the situation. I called Chemlawn and spoke to Mike (Supervisor) and explained the situation. He said it was a follow-up to the original call that I cancelled. I told him that I told Trish to make sure no one from Chemlawn ever come to my house again. He said it was standard practice to re-treat lawn. He said I still owed Chemlawn $60.00 and if I didn't pay in 60 days I would be reported to the credit bureau.
Reviewed May 10, 2003
On May 9, 2003 I received a bill in the amount of $79.00, for lawn services they claim was performed on 4/30/03. The services performed was without my knowledge and without my approval. I consider the services a violation of a STOP NOTICE and a clear incident of trespassing on private property.
Reviewed May 2, 2003
I went outside to tell the technician to stop spraying (until I could find out what was being sprayed) but he had left. I called Trugreen and asked who authorized treatment. The man said the technicans have not come back in from the road so he did not have information. He looked my address up and said my house was treated on 3/13/03 and was scheduled for another treatment this week, they may have come out today. I asked how the treatment was paid for on 3/13/03 and today, he said he didn't know.
I explained the technician had left no notice at my door for this treatment or a posted yard sign warning normally left by companies telling of the chemicals used. He said that was not their policy. I explained I had a daughter with a skin disease and how could the company spray without authorization from the owner of the house? He said he would have a Field Supervisor call first thing Monday morning to discuss. Shouldn't the company have the permission of the OWNER to spray and leave WARNING that this was done?
Reviewed April 24, 2003
I have been upset for the past two days. I now have to repay someone to apply fertilizer to my lawn.
Reviewed April 10, 2003
I worked for TruGreen for 3 months. I enjoy dealing with customers, that's my second favorite part of the job. My first of course is to give you a great looking lawn, but not perfect, hardly the case with TruGreen. I have a family, and love being with them. Working six, seven days a week and getting paid 450.00/wk is ridiculous. I had to bring in a certain amount of profit each day to get the weekend off.
TruGreen made it impossible, it got so bad that I hate to admit this, but the applications weren't going down. I hated my self for this, I had to get out of there.
I work now for a mom and pop lawn company. I am so proud to work for them. OUR lawns now look great, I am proud to work for this company, we may be small, but we do HONEST work. I want to say sorry to the customers that I cheated myself. Please forgive me as a person.
Reviewed Jan. 17, 2003
Miraculously, our account had reopened itself and TruGreen had scheduled themselves to come over. So we closed the account again. Now, we are worried. If they perform a service without our presence, we will owe them for the service. How do we stop them? Do we have to see a court injunction to prevent them from setting foot on our lawn?
Reviewed Nov. 5, 2002
Reviewed March 21, 2002
Reviewed March 18, 2002
After I cancelled services my lawn was treated twice without my approval. I called after each instance to complain as well as to verify the account was cancelled. I am now getting bills and collection notices. I did not sign a contract with this company.
When I call to complain they ask who I spoke to about cancelling. When I give them the info the say they will check into it and call me back. They never call back. I am concerned that this is going to go to a collection agency and possiblly to court.
Reviewed July 15, 2001
After complaining, they came out and aerated and hand tossed seed in May and said in 3-4 weeks we will be mowing. We watered twice a day for a month and very little grass came up. May is not the time to seed. It's too hot. They have since done soil samples and said we have a chemical problem with our soil and someone else called and said we have grubs. I didn't know grubs know where the property lines were?
Because the neighbors on both sides have thriving grass, it is very clear that it was their chemicals and applicators fault. We have clay soil and I was told by another source grubs don't live in clay. And we never saw the japanees beatles in our yards.
They are dragging their feet and trying to make it look like we applied something to our yard that interacted with their chemicals. What we apply in our back yard we also apply to our front yard and our back yard didnt die. We believe they applicator used either the wrong stuff or too high of a concentration or too much of it that killed our sod.
We are tired of dealing with this matter and want our beautiful yard back. We have neighbors who can attest to the thriving green lawn we once had. We are willing to live with the current conditions until the fall. Then we would like either the replacement of sod or have our lawn properly tilled and reseeded. Also, we paid them up front for this seasons services. Can we get reimbursed in any way?
Reviewed April 3, 2001
I received unsolicited lawn analysis. TruGreen ChemLawn not only inspected my front yard, but also my back yard without my permission. My name, address and even telephone number was typed (preprinted) on the form. Included in the lawn analysis was a "program estimate" and recommendations on improving my lawn.
Well, this looked so official, I almost sent them a check! Then I thought, hey, I didn't request a lawn analysis! You may laugh at this, but I have a large green rubber snake on my back porch, to keep birds out of the cat food. Well, the day TruGreen came out, the snake was moved onto my front porch. Consequence? Gee, do I need to lock my gate now? (gate to back yard that is)
If TruGreen's little green men are indeed inviting themselves into people's back yards they could technically be charged with trespassing. Maybe worse, they might eventually blunder into a backyard with something meaner (and livelier) than a rubber snake.If Barbara wants to press the point, she can send the company a certified letter denying them permission to enter her property ever again. She could also post a small "No Trespassing" sign at her property's entrance.
Reviewed Jan. 1, 2000
I worked for Trugreen and Chemlawn for about 8 years. The problem for the consumer is that Trugreen doesn't tell the customer what all they have in store for them down the road.
First is eight applications a year at 6-8 weeks apart. Well, they are still selling 8 applications in March and Early April. It just ain't possible to get all the chemicals down in time to stop the weeds that late in the year.
Next the customer gets bombarded with a bunch of pitches for tree and shrub service, aerations, grub control and brown patch control. The funny thing is that if you have active grubs or brown patch, they take care of it free of charge.
I understand the customer's frustration when a tech runs across their lawn and is done in 3 minutes. Well, the equipment is set to put out the right amount even though they were only there a short time. If you get a lazy tech who doesn't want to treat your weeds or look for any other signs, you're up a river.
It's easy to push a spreader all day long if that's all you have to do.
It's all about customer expectations. The new sales people have no idea what weeds are what, and what products are used. All the sales people want to do is sell you the most expensive stuff to make your lawn look nice. Once they have your phone number they will call you for the next five years, unless you ask to be taken off their list.
And that's just to sell you new stuff. It doesn't include the number of times they call you for applications, and other efforts to sell you products and services. They call from 9 AM to 9PM and now they are going door to door.
Just beware that the service can be good if you know what you are getting into, and you know what you need to do.
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com