TruGreen Lawn Care Reviews
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About TruGreen Lawn Care
TruGreen aims to give you a lawn you'll love. From turf to trees and shrubs, we have assembled a collection of scientists and local specialists who develop and tailor exactly the solution your lawn needs. We offer tailored science-based solutions to provide superior lawn results to give your lawn exactly what it needs at key points throughout the year. We back it all with our TruGreen Healthy Lawn Guarantee.
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TruGreen Lawn Care Reviews
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Reviewed July 18, 2006
We used TruGreen last year, at the end of the year my husband spoke to a representative and cancelled (mainly because we would get calls from the company during late evening hours). In the spring of 06 (April) we came home from work to find TruGreen had again serviced our lawn. My husband has tried on numerous occassions to explain to the representatives who call regarding the bill for this spring service, that he cancelled last year and we are not responsible for this payment.
We are still billed and receive harrassing phone calls from the company warning us of it appearing on our credit report. How can this company just show up without a contract and then expect us to pay for something we did not want, and then continue to harrass us? Any help or alternate avenues we can pursue would be welcomed.
Reviewed June 25, 2006
Husband made inquiry about lawn problem, thanked him. coulple weeks later, truck pulled up, I was home, asked man what he was doing? I said we never asked for any service! Man called in to his supervisor, explained situation, pulled away, month later come home and find sign on grass, my son said a man came and sprayed lawn. I called immediately, explained we never asked for sevice and explained the past incident of man coming and me talking to him.
Person on phone said will investigate, if I don't call you back, you won't be billed. Few days later, person from chemlawn calls, think he was sales person, anyhow, stopped him right there, explained 2 incidents, he listened, said all calls are recorded meaning the inquiry my husband made was recorded? Again, said my husband never authorized anything, explained to my husband, couldn't believe guy said that, he never authorized anyone!
June 23rd rec'ed bill for treatment on 6/2/06. I am fearful they will bill us again, this is not over! I have heard people have terrible problems with them.
Reviewed June 4, 2006
After 1 year of so-called treatments, the grass (most of which is still dead) is still infested with weeds and bugs. They constantly had a new tech taking over our territory. I am going to cancel service immediately, and per their contract, get a refund for the last application.
I now have to contract another company to repair my damaged lawn and probably get new sod.
Reviewed May 24, 2006
First - Lawn looks terrible, no doubt due to the fact that I had to wait until 4/28 to get my early spring first application. In fact, they came the day I was going to cancel because it came so late. Second - (and most important) When their guarantee states visible results or free, I didn't know that that meant we would see everywhere their agent sprayed chemical on our lower siding all around the house. Frequent rain or drying did not remove the bad stain. I complained and got the agent to come back out to clean the siding. Now it looks WORSE because everywhere he cleaned is a different color than rest of house.
ONE VISIT FROM TRUGREEN AND OUR HOUSE LOOKS TERRIBLE! I called to complain again and was assured the company would take care of it. That was a week ago and have not received satisfaction.
Reviewed May 19, 2006
On several occasions we attempted to cancel our service by phone. The two numbers listed on our statement are 800-934-8088, which was not a working number and 847-680-8088 which is normally answered by an answering machine. We did leave a message sometime in February to cancel our service, however when we did not receive a confirmation phone call we requested a cancellation of our service online on 30 March 2006. Our main reason for canceling the service is the lack of improvement (our neighbor's lawn looks better and they receive no service at all).
Since we had the confirmation number above canceling our service, and it was the time to fertilize, we fertilized the back yard only (due to pets). On April 4, 2006 I came home to a sign in the yard saying my yard was fertilized. I immediately called the phone number on my statement and talked to a woman that said my account would be credited and if my lawn was damaged to call Mr. James Fitzgbbon at 847-680-8088. On 17 April 2006 I received a phone call stating my account was over due. I explained that it was credited and that my service was cancelled. The representative on the phone became rude and belligerent.
At that point I asked to speak to Mr. Fitzgbbon. He asked for a cancellation number, which was never provided, and stated that with out that my service was not cancelled and that the bill was due in full. Furthermore they would not take any responsibility for my now destroyed lawn. When I attempted to contact the corporate they just transferred me to the local office even after I stated that they were not assisting me. We also attempted to contact chief marketing officer, Vic Yeandel, and the VP of marketing, Jeff Hirka, with no response. We were able to (hopefully) get our service cancelled through the better business bureau as well as credit our account.
Reviewed May 19, 2006
I have used TruGREEN ChemLawn's service for about one year. They promised to get rid of the weeds in my grass and the ant infestation in the flower beds and yard. Over the past year, the weeds have continued to grow and even have gotten worse and the ant mounds never died. I even paid additional money for a special ant spray program. I eventually purchased ant killer from Lowes which did kill the ants. The only thing that has died is my grass. I was told by the technician that I needed to overseed my lawn which I have never had to do in the 10 years that I have owned my home. I know will have to spend money to have my whole yard re-sodded.
My grass has died. I have spent additional money with both TruGREEN ChemLawn and Lowes to kill the ant mounds. I now have to pay to have my yard re-sodded.
Reviewed April 26, 2006
Never applied fertilizer as promised. Matter of fact you should see the difference when I applied this year. Never showed. Never returned calls of complaints.Then turned over to a credit agency when I refused to pay for non applications.
Reviewed April 18, 2006
After cancelling 5 yrs of service Truegreen/Chemlawn begged me to give them another chance to maintain my lawn, trees and shrubs. I asked for a technician to visit my lawn to recommend how they planned on repairing the loss of grass, trees and shrubs in what was a gorgeous lanscaped property. The home was owned by a relative of famed horticulturist, Jens Jensen and also a Master Gardener. They visited and told my wife they could take care of servicing the property thinking that we were requesting "new service". They commented on how bad the landscape had looked without knowing that they were the company servicing it.
When I called the office to coplain, I was assured that a more qualified representative would be visiting. At the conclusion of the visit, a slate of additional services were required above and beyond what typically would be done due to the demise of the landscape. I agreed to cut my losses and have them try to recify the problem after elevating the complaint to the Branch Manager. Well, a time and date was scheduled and you guessed it. They did not show up. I called later in the day and was told that even though I was to be the first visit of the week, they neglected to call me to tell me they would hve to reschedule due to rain we had had previously. I questioned why, if i was to be the first visit of the week, that I was not notified earlier and the response from Karl was "we thought we were doing the right thing by not showing up and ruining your lawn due to the rain". Apparently calling me would have been too much to ask.
I decided that the pattern of lies and excuses not to mention to poor service was too great to overcome afterall.
Reviewed April 4, 2006
I called to cancel my service on 3/7/06 at 5pm. I was told by the company that the service would be cancelled. On 3/9/06 a technician comes to spray my yard and leaves a bill. I called the company back on 3/10/06 to explain that I cancelled my service. I was told that I would receive credit. On 3/29/06 I received another bill for this same service. I contacted the company on 4/3/06 and 4/4/06 and was told that I needed to supply them with a confirmation number. A confirmation number was not given to me each time I spoke with them.
On 4/4/06, I was basically called a liar, and told that I could either pay the bill, or the payment would be sent for collection. Randy Spruill told me that I should supply him a listing from the phone company to prove that I called on 3/7/06 at 5pm. They did not express any thanks for the business that I had given them.
Reviewed March 27, 2006
I used Trugreen's lawn care services back in 2000 to apply chemicals to my lawn. I authorized Truegreen to make a couple of applications and I paid for them back in 2000. Now almost 6 years later Trugreen started harassment campaign against me, claiming that back in September of 2000 they provided additional services to my lawn. If those services were in fact provided, they were provided without my knowledge or authorization. Trugreen is seeking $108.07 for their "services" and claiming that they will charge me additional $20 a month "Late Payment Fee" until the payment is collected and looks like now it's up to $128.07. Even though I'm aware that some companies are using some shady techniques to extort money from their customers, trying to do so 5 12 years later is even more troubling.
Reviewed Feb. 24, 2006
A TruGreen person was following me on my route(s) notating my customers and then sending a salesperson to call or contact my customers to bid them at extremely low rates.
Reviewed Feb. 11, 2006
If you want to know the truth about TruGreen, it's worse than you thought. The reason why so many yards get ghosted or end up half treated is because the technician has to meet a quota. He cannot return to the branch office until that quota has been met which is why larger more expensive yards are usually treated better over smaller ones or so called under-charged ones. Also, this causes sales reps to often over-charge customers which is an encouraged business by managers during training for some branches.
TruGreen employees are severely abused and mistreated so next time you get angry call the manager or corporate to take out your frustration. Also, ask for a price list and measure your own yard before purchasing the service. When you end your service ask for confirmation in writing, because contracts do not exist for TruGreen and this in not safe for the consumer. Also send a certified letter stating the termination date. Always ask for a prenote, even if you do not have a dog or a gate. This way you will know which day the service will occur and you can be alert to this when you cancle the service. You can get almost anything if you refuse to schedule the service until your needs are met.
Reviewed Dec. 13, 2005
I used to work TruGreen/Chemlawn. I was working for another nationwide lawn care provider (1st name that comes to people when they think of fertilizer). When i was working on a lawn one day a TG/CL field manager stopped to give me his card, we talked briefly and he explained how they liked to hire from this company because they knew we were well trained and that they could offer more money. I ended up leaving this job for a different field but after a few months I called TG/CL.
The problem is with this industry is the pay structure. During the season you usually work 50+ hours and you dont get 1.5 time. To make money you have to get comision which you do buy going over you goal. A goal is usually at $4000-$5000 a week @ say $35 a stop you need to average 25 stops a day, before you can even think of getting paid overtime or commission. This is why the other companies who charge more do a better job, TG is using a comparable product but there techs just cant spend the time needed on each property.
The worst thing for me about working there was that I had more turf knowledge than the management. I was always being sent around to different areas for service calls. The problem is for the tech these don't get factored in towards your goal. Rather than drive 5min or less from one stop to the other i would usually have 5-6 service calls that the others couldn't solve, that could be 20/30 minuts apart from each other and still have to make my normal 25 stops to do work. So please don't blame us techs most of us work harder than home owners realise, and we do usually take pride in our work. But TrueGreen/ChemLawn does not give us the time needed to give our customers the time they and their lawn deserve.
Reviewed May 4, 2005
We had a contract with TruGreen for our fertilizing and lawn pest control for a year. We began to notice that our lawn was thinning and beginning to die. I called an independant contractor to come look at my lawn and he said it appeared to have been sprayed with too many chemicals. I immediately called TruGreen and advised them what the lawn man had said and their reply was that it just needs to be aerated.
The complete lawn eventually did die and I lost both my front and back yard grass and a lot of topsoil due to the rain run off. I called TruGreen back and cancelled my contract and told them that we did not wish to be contacted by them again. They kept calling (at night) to set up our next appointment for treatment.
Finally after being told never to contact us again, they sent a truck and a workman who sprayed our bushes without our knowledge. We found his sign in our front yard when we got home from work. I immediately called TruGreen and the woman I spoke with acknowledged that we had indeed canceled our contract a full year before this latest incident and that there was a note in our file not to have any further contact with us.
I sent the local office a formal letter of complaint regarding the actions taken by the company and said that any further contact would be considered harassment and that legal action would ensue if it continued. I also told them that if there was any damage caused by their illegal spraying, legal action to reclaim damages would also ensue.
This was approximately 2 months ago, March 11, 2005. Yesterday, 4 May 2005, I received a letter from the company TruGreen, requesting that we contact them to reestablish our contract and that we would receive a discount to do so. I can't believe they are persisting like this.
We had to completely re-sod our front and back yards and add topsoil. The cost was in excess of $5,000.
Reviewed April 27, 2005
My wife and I contacted TruGreen Chemlawn to eradicate a Cinch Bug problem we were having. Our lawn was serviced several times and when we decided we no longer wished to have our lawn treated, the problems began. We began receiving phone calls asking us how they could get our business back. When they met with negative results from myself, they began asking to speak with my wife. When they called and my wife answered, she asked that they no longer call us ever again ... to which the manager said "Fine" and hung up on her.
We would have let it go at that ... until I received another phone call from the manager today asking me how TruGreen could get my business back again! I told them I would NEVER hire them again because of many reasons, the least of which is that THEY DON'T LISTEN TO THEIR CUSTOMER! Let's face it, if you are hiring a company, the least they can do is listen to you and do as you ask.
Reviewed April 16, 2005
I am an employee at Trugreen in sales and all I hear from these complaints is disgruntled garbage. We treat over 4 million lawns year to year. Mistakes do happen. All the complaints, as well as lies, happen to every company. People expect fairy dust to be sprinkled on their grass and magic to happen.
People authorize lawn care and then find out their spouse does not want it and lie. Preying on the elderly - how are we to know they are old -- 80 percent of all sales are made over the phone, never having met the person.
In all cases we pride ourselves in customer satisfaction, however it always seems a few people have their own idea of what service is. All complaints are taken seiously and dealt with, with the utmost importance.
So to all you unhappy ex-customers, try to consider that it is not always our fault and when it is we try to rectify it.
Reviewed March 12, 2005
Trugreen arrived to spray lawn for spring visit #2. The associate proceeded to spray the lawn EVENTHOUGH the WIND was BLOWING SOUTHWEST at 15-20mph with GUSTS up to 30 mph. On the invoice, the associate CIRCLED WIND EAST with WIND SPEED at 0-5mph.(This was a blatant lie-anyone who was alive this day knew the wind was REALLY BLOWING!) Where do they get their weather information? When I phoned their number to complain it was a recording stating regular working hours are...with no option to leave a message. I will follow up once the weekday arrives, but this behavior should be stopped and have some monitor in place.
Reviewed Jan. 15, 2005
I have really HAD IT with this company. Last spring I paid them over $400 for four or five treatments to my lawn spaced over a six-week period. They said my weeds would die and my lawn would be looking great which is what I wanted for my daughter's baby shower in Aug. I was out of town part of the summer and when I returned, my grass was dead but the weeds were still thriving. I complained to the Branch Manager who turned me over to the Operations Manager. He came by and looked at my lawn and agreed that the weeds should have been gone. He assured me he would treat my lawn and make it up to me.
Nothing happened. When I got calls to have this and that done in the fall, I said, No thank you, don't even call me again. This is January and last week I find a flag in my lawn that it has been treated by TruGreen. I called them and asked them to explain. She tells me that the contract AUTOMATICALLY renews each year! WHAT? I was never told that. I only agreed to pay for what I was SUPPOSED to get! Today I got the bill in the mail. I told her I will NOT pay them another dime. They have not kept their word and given me my money's worth.
Reviewed Dec. 19, 2004
When I informed him that my gate has no lock and that the gate wasn't even latched, the manager informed me that I shouldn't complain because I had been getting a very good price on my lawn care. I then told the manager that I do not do business with liars and cheats.
Reviewed Nov. 3, 2004
TruGreen came on my property and put an application on after I cancelled. When I called to complain, the woman I spoke to said I cancelled after the application was applied. She basically called me a liar. They forwarded my account to a collections agency which is now harrassing me.
Reviewed Oct. 21, 2004
I told them on approximately 5 occasions that my lawn did not need eight treatments per year and that they were to call me before each treatment. They called on 2 occasions, but after that, they started treating the lawn monthly. I called them again, on several occasions complaining about a $36.00 bill. My complaints fell on deaf ears. I have received 4 bills this month already. They have been trying to intimidate me with these bills but I will complain and complain until this intimidation stops.
Reviewed Aug. 29, 2004
Glenn of Perry GA:
I have used the services of TruGreenChemLawn for several years. This year, I noticed many brown spots forming in my lawn but felt the service with TruGreenChemLawn would take care of it.
After seeing no improvement, I called them and reported the problem questioning why they had not caught it. They advised they would send in an inspector.
The next thing I found was an inspection form saying I had Mole Crickets and to call them if I wanted them treated. I was under the impressing that their service should have found the problem and advised me. They asked if I wanted a treatment. I just went ahead and treated it myself. The problem persists.
I was cutting the grass when they appeared for the last treatment. I pointed out all the weeds in the yard and a serviceman said to me, "No problem man, we can take care of this problem".
He took a pump and sprayed about five weeds. There were hundreds remaining in the yard. They left. I paid the bill and asked them, in writing, not to continue any service to my yard.
My brown spots continue.
Reviewed July 2, 2004
I am the owner of American Lawn Care. AS LONG AS TRUGREEN IS IN BUSINESS, WE WILL HAVE A JOB. TruGreen gets us more customers than our yellow page ad. Keep up what your'e doing TruGreen, we appreciate it! Thanks so much, Larry Ginger, graduate horticulturist, American Lawn Care.
Reviewed June 21, 2004
The next thing I found was an inspection form saying I had Mole Crickets and to call them if I wanted them treated. I was under the impressing that their service should have found the problem and advised me. They asked if I wanted a treatment. I just went ahead and treated it myself. The problem persists.
I was cutting the grass when they appeared for the last treatment. I pointed out all the weeds in the yard and a serviceman said to me, "No problem man, we can take care of this problem".
He took a pump and sprayed about five weeds. There were hundreds remaining in the yard. They left. I paid the bill and asked them, in writing, not to continue any service to my yard.
My brown spots continue.
Reviewed March 30, 2004
I have two properties ... one in St. Charles and one in Glen Ellyn. I have used Chemlawn for many years in St. Charles. In 2000 I began using their service at both properties. I used to be happy with them, but it seemed like they were coming more and more to both properties and the prices were going up and up ... to sixty dollars a crack. In the spring of 2003 I called to cancel the service for St. Charles. It was just too expensive.
Their salesman convinced me to stay with the service if he dropped the St. Charles price to $25.00 for just four basic treatments ... fertilizer and weed killer, nothing more. SO, they kept my business. (big mistake on my part) The next St. Charles bill was for $25.00 and then they went up the $35.00. When I called to complain, they said no one ever told me it would be $25.00. SO I sucked it up and paid the $35.00 each time because I didn't want the hassle of fighting them.
But now I am really upest. They came to both properties on December 8th, 2003 and the total was $261.68! At St. Charles, the total was $152.00! This was $58.71 for fall fertilization, $58.71 for fall dormant oil, and $35.00 for EARLY fall application! On the same day, they charged me $109.26 for fall dormant oil ($60.77) and late fall application ($48.49)! (Isn't December 8th a bit late to call it fall application?) I called to complain about the St. Charles bill and how they weren't authorized to do all of those applications. I offered to pay for the Glen Ellyn bill and the $35.00 of the St. Charles bill because the rest was not authorized since I had called them in the early spring to cancel and then was talked into staying with the "discount" and only basic applications.
The guy said he'd have to speak with his supervisor. He called back in about an hour and said they have no documentation that I called in the spring to change the order. Therefore, since they provided the service, I would have to pay. They were also mad that I hadn't paid the bill yet and I explained that happened because I needed to have time to talk with someone. I am on spring break today and finally had the time. He said it's an issue of me not paying and I said it's an issue of them providing services they were not authorized to provide.
I am being asked to pay $117.42 for a service I didn't ask for. I have medical expenses and I don't want to just throw this money to the Chemlawn wolves!
Reviewed March 26, 2004
Last Fall I agreed to have an ant control sprayed around the perimeter of my home. I was told that the treatments would be done once in the Fall and once in the Spring and the cost would be $83.46 tax included. The perimeter treatment was to last one year, (12 months), as per the sales call that I received. I agreed to the two treatments. On Sept. 24, 2003 the first application was applied. I paid $41.73 for this application. Then, on Oct. 27, 2003, I found that the True Green Chemlawn put the second application. I wondered why the second application was put down only a month later--but I paid the $41.73 for the application. I felt the people knew what they were doing.
Then...last Friday, on March 20, 2004, my daughter, who was checking our house while we were away, saw and killed several ants. When we arrived home, on March 22, 2004, we also have been killing ants. Today I called our TruGreen Chemlawn and told them about the ants. I was informed that each treatment lasts only a month! I was suckered because I was told the two treatments were to last one year and I believed them. Then I questioned why the Spring application was done one month after the first...response: it only is good for one month! At this rate, I would be paying them $500.76 to kill ants all year long. I had been spraying around my house one time a year, using three spray cans at about $4.00 each. So for $12.00 I was ant free for ONE WHOLE YEAR!
Reviewed March 26, 2004
Then on Feb 2 she died tragically in a house fire. Her house was destroyed. Imagine our anger when Chemlawn called us to find out if we wanted to continue Service. My husband was so upset and asked Darrel if he had crossed the Police Tape to apply the chemicals on the lawn. He wanted to know why they were still calling us after we had repeatedly told them to cancel service and stop calling. It seems like ChemLawn preys on the elderly and takes advantage of them. They should be investigated.
Reviewed March 15, 2004
Reviewed March 5, 2004
I contracted for service for 2003. After all my applications had been applied I received a call from someone in their organization wanting to know if I wanted a special winter treatment to which I replied no, that I was done with Trugreen Chemlawn and would not be using their company anymore. He then told me that he couldn't guarantee that my lawn would even make it through the winter or come out nice next year if I didn't continue their service to which I replied again, that I was done with their company.
2/23/04 I noticed someone in my backyard, when I got closer I realized it was a Trugreen employee applying fertilizer to my lawn. I stopped him and said that I did not recontract with the company for this year to which he replyed that I needed to call the office to cancel my service. I told him that I had cancelled last fall and he again said that I needed to call the office and then he continued to apply the fertilizer. I called Trugreen the next day and told them I needed this service stopped and that I had verbally cancelled with someone last fall.
She said that they just automatically restart service each year and wanted to know who I was going to be using to take care of my lawn. I told her that I did not authorization any new service for the year 2004 and they were not authorized to even be on my property to which she replied that they had clearance to come on my property last year so they just showed up and went to work.
I sent the $44.00 bill back to TruGreen with a letter stating that I had verbally cancelled my service last year and that I would not pay this bill for services that I did not contract for or authorize. I received a phone call today from a Shannon in the TruGreen office informing me that it was too bad that I didn't want the service that I was going to have to pay for it.
When I told her that I had cancelled with someone over the phone last year she wanted to know the cancellation number, which they did not give me. She then wanted to know why I didn't stop the employee from applying the application to my yard and I told her that I had but because he said my service hadn't been cancelled, he just kept going even when I told him I hadn't recontracted with them for service in 2004.
Reviewed Feb. 26, 2004
At the start of Jan.2003. Trugreen Chemlawn sent me a letter stating lawn service would begin in 2003. I accepted service for 3 session. Then they called want to do shrub sessions. At first I said yes, but the next day I called spoke to a Vickie and said I declined. I payed for the services rendered, even receiving a refund for early payment. In June of 2003, a tech comes to my home for spraying. I say no service was approved by me. In July, 2003 I receive a bill for $200 stating sessions for lawn service and shrubs. I have called the office and talked to Vickie and Manager. They refused to be reasonable and stated "do what you have to and we will to". Now a collection agency has contacted me for the $200.
Reviewed Nov. 15, 2003
Reviewed May 22, 2003
Four days after receiving cancelation letter they came to my house again to treat my lawn. My wife saw them in process and told them to get off our property. They left. My wife called me at work to advise me of the situation. I called Chemlawn and spoke to Mike (Supervisor) and explained the situation. He said it was a follow-up to the original call that I cancelled. I told him that I told Trish to make sure no one from Chemlawn ever come to my house again. He said it was standard practice to re-treat lawn. He said I still owed Chemlawn $60.00 and if I didn't pay in 60 days I would be reported to the credit bureau.
Reviewed May 10, 2003
On May 9, 2003 I received a bill in the amount of $79.00, for lawn services they claim was performed on 4/30/03. The services performed was without my knowledge and without my approval. I consider the services a violation of a STOP NOTICE and a clear incident of trespassing on private property.
Reviewed May 2, 2003
I went outside to tell the technician to stop spraying (until I could find out what was being sprayed) but he had left. I called Trugreen and asked who authorized treatment. The man said the technicans have not come back in from the road so he did not have information. He looked my address up and said my house was treated on 3/13/03 and was scheduled for another treatment this week, they may have come out today. I asked how the treatment was paid for on 3/13/03 and today, he said he didn't know.
I explained the technician had left no notice at my door for this treatment or a posted yard sign warning normally left by companies telling of the chemicals used. He said that was not their policy. I explained I had a daughter with a skin disease and how could the company spray without authorization from the owner of the house? He said he would have a Field Supervisor call first thing Monday morning to discuss. Shouldn't the company have the permission of the OWNER to spray and leave WARNING that this was done?
Reviewed April 24, 2003
I have been upset for the past two days. I now have to repay someone to apply fertilizer to my lawn.
Reviewed April 10, 2003
I worked for TruGreen for 3 months. I enjoy dealing with customers, that's my second favorite part of the job. My first of course is to give you a great looking lawn, but not perfect, hardly the case with TruGreen. I have a family, and love being with them. Working six, seven days a week and getting paid 450.00/wk is ridiculous. I had to bring in a certain amount of profit each day to get the weekend off.
TruGreen made it impossible, it got so bad that I hate to admit this, but the applications weren't going down. I hated my self for this, I had to get out of there.
I work now for a mom and pop lawn company. I am so proud to work for them. OUR lawns now look great, I am proud to work for this company, we may be small, but we do HONEST work. I want to say sorry to the customers that I cheated myself. Please forgive me as a person.
Reviewed Jan. 17, 2003
Miraculously, our account had reopened itself and TruGreen had scheduled themselves to come over. So we closed the account again. Now, we are worried. If they perform a service without our presence, we will owe them for the service. How do we stop them? Do we have to see a court injunction to prevent them from setting foot on our lawn?
Reviewed Nov. 5, 2002
Reviewed March 21, 2002
Reviewed March 18, 2002
After I cancelled services my lawn was treated twice without my approval. I called after each instance to complain as well as to verify the account was cancelled. I am now getting bills and collection notices. I did not sign a contract with this company.
When I call to complain they ask who I spoke to about cancelling. When I give them the info the say they will check into it and call me back. They never call back. I am concerned that this is going to go to a collection agency and possiblly to court.
Reviewed July 15, 2001
After complaining, they came out and aerated and hand tossed seed in May and said in 3-4 weeks we will be mowing. We watered twice a day for a month and very little grass came up. May is not the time to seed. It's too hot. They have since done soil samples and said we have a chemical problem with our soil and someone else called and said we have grubs. I didn't know grubs know where the property lines were?
Because the neighbors on both sides have thriving grass, it is very clear that it was their chemicals and applicators fault. We have clay soil and I was told by another source grubs don't live in clay. And we never saw the japanees beatles in our yards.
They are dragging their feet and trying to make it look like we applied something to our yard that interacted with their chemicals. What we apply in our back yard we also apply to our front yard and our back yard didnt die. We believe they applicator used either the wrong stuff or too high of a concentration or too much of it that killed our sod.
We are tired of dealing with this matter and want our beautiful yard back. We have neighbors who can attest to the thriving green lawn we once had. We are willing to live with the current conditions until the fall. Then we would like either the replacement of sod or have our lawn properly tilled and reseeded. Also, we paid them up front for this seasons services. Can we get reimbursed in any way?
Reviewed April 3, 2001
I received unsolicited lawn analysis. TruGreen ChemLawn not only inspected my front yard, but also my back yard without my permission. My name, address and even telephone number was typed (preprinted) on the form. Included in the lawn analysis was a "program estimate" and recommendations on improving my lawn.
Well, this looked so official, I almost sent them a check! Then I thought, hey, I didn't request a lawn analysis! You may laugh at this, but I have a large green rubber snake on my back porch, to keep birds out of the cat food. Well, the day TruGreen came out, the snake was moved onto my front porch. Consequence? Gee, do I need to lock my gate now? (gate to back yard that is)
If TruGreen's little green men are indeed inviting themselves into people's back yards they could technically be charged with trespassing. Maybe worse, they might eventually blunder into a backyard with something meaner (and livelier) than a rubber snake.If Barbara wants to press the point, she can send the company a certified letter denying them permission to enter her property ever again. She could also post a small "No Trespassing" sign at her property's entrance.
Reviewed Jan. 1, 2000
I worked for Trugreen and Chemlawn for about 8 years. The problem for the consumer is that Trugreen doesn't tell the customer what all they have in store for them down the road.
First is eight applications a year at 6-8 weeks apart. Well, they are still selling 8 applications in March and Early April. It just ain't possible to get all the chemicals down in time to stop the weeds that late in the year.
Next the customer gets bombarded with a bunch of pitches for tree and shrub service, aerations, grub control and brown patch control. The funny thing is that if you have active grubs or brown patch, they take care of it free of charge.
I understand the customer's frustration when a tech runs across their lawn and is done in 3 minutes. Well, the equipment is set to put out the right amount even though they were only there a short time. If you get a lazy tech who doesn't want to treat your weeds or look for any other signs, you're up a river.
It's easy to push a spreader all day long if that's all you have to do.
It's all about customer expectations. The new sales people have no idea what weeds are what, and what products are used. All the sales people want to do is sell you the most expensive stuff to make your lawn look nice. Once they have your phone number they will call you for the next five years, unless you ask to be taken off their list.
And that's just to sell you new stuff. It doesn't include the number of times they call you for applications, and other efforts to sell you products and services. They call from 9 AM to 9PM and now they are going door to door.
Just beware that the service can be good if you know what you are getting into, and you know what you need to do.
TruGreen Lawn Care Company Information
- Company Name:
- TruGreen Lawn Care
- Website:
- www.trugreen.com