TruGreen Lawn Care Reviews

Have been with TruGreen for a while. So far they overfertilized and killed my lawn 3 times. Happened this month too. They always have readymade answer “your lawn is infested with fungus” which is absolutely false. Anyway they are good at reseeding the lawn they killed. Probably it is time for me to find somebody else. Thanks.

Some bermuda grass is dead, you can see bare spots at the porch/backyard. Weeds multiplied and grown taller. This is not happening before it was treated. Do not get me wrong. Your tech is good and was able to tell me more about my lawn. But I never expected outcome will be worst than it was not treated before. Please help.

Updated on 05/05/2020: I had a contract with TruGreen last year. Frankly, I don't think they made much of a difference in my lawn, but I never complained. I did not, however, renew my contract. When I got a text earlier this season that they were coming to perform lawn service, I texted back that I didn't want their service, had never renewed, and would not pay for anything they did. That happened again. In between, I went online with a service rep, who I advised to the same effect. Today, they showed up again, and I chased them away. Why can't they get the simple message that I didn't sign up for service this year and will treat any service they manage to provide while I'm away from the property and unable to chase them off as a gift?

Insect & disease control serv 6/29/19. Steve ** greeted me out in my lawn that morning. He was very kind & respectful. He was very informative about the care of my trees and shrubs. I had asked hiim about Carpenter ants. He had expressed to me they eat dead wood only and not live wood. That had been a great concern for me.

Both did a very good job of answering questions and doing anything that we asked about the applications. The lawn and scrubs are looking good. The consistence of using your service has been good. Grass in the south is not like it is in Michigan, but after having the service two years there has been a marked improvement. It is at least thick and green. Fungus still continues to conduct back.

Just a follow up to a visit from Jim ** this afternoon. He indicated that the buckeye tree in my front yard has severe insect and fungus damage due to dropping leaves. I explained to him that I've lived here 25+ yrs and that is the character of the buckeye tree. Once the nuts set on the tree, the leaves always start falling. It's the first tree to leaf out in the spring and the first to start losing leaves in the fall. Please have him check out more information before visiting yards.

I'm a guy that never write review ever. They were just so bad I had to. It was problems after problems for me. I originally joined because of the promo they were having for 29.95 a month. Then it's all downhill from here. Problem 1: I was expecting TruGreen to come out roughly the same or next week which they didn't. I had to contact my rep to get it started and was informed by my rep they would come a Monday but they came on Tuesday. Problem 2: The servicemen came and he was cordial and explained what he was doing in detail. Then the bill came... And it wasn't 29.95 as I was expecting. I was billed 78.50 to my card. Problem 3: They will have pushy salesmen call you to aerate your lawn for $180+. These guys don't know how to take a no as an answer even if you tell them you have a new house. So just hang up if you don't want it or you won't get off the phone.

Maurice **, Technician, came to my property and was very trained, and informed as to my continuing WEEDS problem. Maurice took time for me to show him what I USED TO LOOK like, and what I look like today. He was very professional in his attitude and had been on the property; prior to this time. He does a good job within his limitations set down. Thanks.

I began using TruGreen in June 2018 for weed control. After 2 months my the weeds in my yard were no better and getting worse. They said it would take 3 applications and I could also have a free application, which I agreed to. Still after a couple of months, no improved results. Since by this time we were getting to the end of the summer, I decided to hold off on making any changes until I saw how things would go the following spring. Come spring 2019 after 2 months of applications, I called to report the weeds were not getting better, in fact were worse than before. They scheduled a free applications, yet no one ever showed.

What better timing than after surgery to hire TruGreen. Since paying a year in full it has been horrible customer service, not even a call back. Burnt grass, weeds and sprinkler set on crazy. Upsetting!

RND3 scheduled service was performed on 6/26/19 by Brent **. Service consisted of applying granular fertilizer, also walking the area and spot spraying any weeds. I talked to him and asked him to especially spray the edges of the rear patio which had a lot of milky weeds growing there. Either the spray was not effective or he missed the weeds. I called TruGreen and they scheduled someone to come back and take care of the weeds. Travis ** came to my home on 7/15/16 and what a difference. He did a complete walk of the property and only having a hand sprayed did as best he could to spray all the weeds he could find. I realize hand spraying is not as thorough as using the pump on the truck but I hope what he did will take care of the weed problem for now.

TruGreen technicians are professional, with good knowledge and the lawn care products work quite well. The formula do control weeds and benefit to strengthen the grass roots. It makes me pretty easy to maintain my lawn and keep it green.

It appears on my last Granular Fertilizer treatment 07/01/2019 some of the fertilizer may have burnt several spots in my lawn. I am not sure how this could happen but there are bright brown spots in the lawn looks like some of the fertilizer may have came out in clumps.

Our lawn has never been more lush and weed-free thanks to the awesome service we receive from TruGreen. Our specialist, Ricky, is truly professional, friendly and helpful too. Always takes time to say "hi" and answer questions about my yard and how to make it even better!

I have been a customer for ten or more years. My service has been good over that time. However, I have been somewhat disappointed the last two years. Last year two large dead spots due to over fertilizing, and this year my scheduled fertilizer treatment was forgotten.

We have been with TruGreen for 40 years. Have had some great experiences, but also some poor service over the years. But, overall I would recommend Trugreen to my friends. It is people like James **, Customer Experience Manager that makes us stay with Trugreen. He has been great. This new position of Customer Experience Manager was the best program that you could have established. If you had more staff like James that cares about the client, and not only says what he is going to do, but then do it, Trugreen would be hard to compete with.

Customer response to problems noted with lawn appearance is quick and followed up to make sure the lawn meets the customers satisfaction. All other services rendered are really great as well. I would recommend the service to friends and neighbors.

Mr. ** was very professional. I had some concerns about one of my shrubs. Not only did he know its name he gave me some tips that would remedy what I thought was a possible future issue. And it's working. Thanks.

We were not home when the service was provided. However, we are confident that the service was performed in a professional manner, as that is how it has always how it has been done each time, over the many years we have been a TruGreen customer. Thanks.

My lawn has looked very good all season long. There have been no weeds even though there is a field of weeds directly across the street. My specialist, Pat **, does good work. Grubs used to be a problem but treating it the last two years has eliminated that.

Bald spots and terrible weeds. Spoke with Charlie ** and he and I walked my property and he said he would take care of my issues. He was very professional and prompt for viewing my property. I feel very good about meeting Charlie and how it will go in the future. He is an asset to your company and that is very important moving forward. Thank you. Darren

TruGreen does a great job keeping my grass pretty, green and weed free. The guys are courteous and friendly. I get compliments all time on how pretty my lawn is and I basically do nothing to it, it’s all TruGreen.

I have used TruGreen for about a year. Almost immediately I noticed brown patches, my grass dying in areas. The weeds have almost taken over my lawn. I have sent pictures, called corporate and spoken with the district manager of the Fort Worth branch. I was assured they would fix the issues. They came and tested my soil, tested for bugs etc., everything was good on both of those. Now, after they applied some sort of weed killer and fertilizer one of my trees is dying, the others appear to be starting to die as well. I have had arborist look at my trees. They informed me it is not a fungus, lack of watering etc. I have called corporate several times and they have acted like it’s not a big deal! The branch manager has sup shown up to look at my yard however I wasn’t informed or even called! I don’t know about the other branches but I would def not recommend the Fort Worth branch!

Late last week I noticed some damage to ornamental trees in my yard. I called TruGreen with my concerns and today insecticide and fungicide were sprayed. Because Ryan ** arrived early in the morning and did not knock, he left a detailed message which explained the problem and what to expect.. He has serviced my trees before and I appreciate his professionalism and knowledge.

I paid in full upfront for the year for lawn care in November. I have since received 2 bills for "extra' services apparently not included with my lawn service "chinch Bugs" and "Potassium". I did not ask for these "extra-not included services", but you came out and sprayed and billed me anyways. I feel like you are trying to take advantage of customers by showing up and providing services they did not ask for, then billing them.

TruGreen continues to do an outstanding job taking care of my lawn, trees and shrubs and the mosquito and pest control. All of the Service Techs are friendly, courteous, knowledgeable, and thorough. I would highly recommend TruGreen for all of your lawn care services. Outstanding Job!

We received a bill for service which we thought had been covered by our advance payment in December of 2018. The first representative I spoke with said our payment had only covered through April of 2019. After going through ALL my receipts and files to verify my understanding, I spoke to another representative who agreed with me that we HAD paid in advance for the treatments, and we did not owe any more money. The second representative took care of crediting the in correct bill.

He Applied liquid herbicide for nut grass and other weeds in the rain. Did not work. They came back to Spray for weeks later and I thought that was for the ones that they did in the rain and they were charging me for that spray. I called and they said they weren’t charging me now.

Our lawn and our shrubs have never looked better. We have been using TruGreen for over ten years now. The service is very prompt and courteous. We are very happy and pleased with Trugreen. As a result of our success with Trugreen... several of our neighbors have started using their services. Our yard is lush and green with practically no weeds!! Thank you Trugreen for helping us be proud of our yard. Emil

Prompt, professional, knocks on door to let us know he's here, does his work and leaves, summary on door. Overall we are very pleased with TruGreen. Our lawn looks best it has in years. It took a while to get these results as our soil was very bad but, it's good now.

I just saw today the guy on my property performing really poor service. A little bit of stuff in the front yard, throw a sign in the grass and go. No service in the backyard, but the note it's for a full service. I guess that's what you get when you pay for the year in advance.

We spore site the fact that the employees answer our questions and educate us on our lawn care. They also care about satisfaction and are willing to come back out after an application and redo if we have any concerns. We find them to be courteous and friendly and effective.

The service provided by our lawn care specialist is above and beyond. He is always friendly and knowledgeable. He explains every thing he is doing before he starts and is happy to answer any questions we might have after he has completed the job. I highly recommend him. Thank you!!!

Lawn tree shrub mosquito. We have been satisfied with the services and staff for six years, very attentive and professional from the phone to our door. Bradley ** has handle our questions and concerns professionally and with empathy, the best! We would highly recommend them. Thanks.

I regretfully canceled TruGreen for a year, it was a big mistake!! Back to TruGreen this year & lawn looks great again. The guys who administer the treatments are very professional & personable!! I am so glad that I returned to TruGreen!!

Had an initial spray, a respray a week later and still experiencing bites every evening. Not pleased with the effectiveness for the price paid. Won’t continue use even though they claim they have locked me into 5 applications. I thought the first application may not be completely effective so gave it a week before asking for a respray. Even the respray has not been effective.

TruGreen has once again done excellent job. They have provide professional care of my shrubs and flowering vines. They have insured they are big free and flourishing. Upon request their associate provide adroit and altruistic care to make sure both my wife and I were pleased. He helped with future scheduling and listened to our concerns.

I currently have the lawn service, insect and mosquito control. I have been completely happy with all of the services I have received. Our yard looks amazing and the mosquito control does everything it says it will: no mosquito bites for us!

Very pleased with how well our lawn is being taken care of ,it really looks healthy and it shows that TruGreen is taking accountability for our lawn care. I would and have recommended the service to my son. They have also provided us with mosquito control. I do need to call them because I have some clover coming up right by my landing in front.

They are always on schedule and do a great job. My lawn is looking great!! Keep up the good work. I appreciate the personal touch - writing me a note to let me know he missed me when he tried the doorbell.

My very first service application was Monday 7/8/19! Immediately when I came home I noticed that 2 specific areas were not serviced. I called the office and was told that she looked up my coverage and by the amount of fertilizer/weed treatment she stated that this was the case. She was going to tell a manager and have someone get back to as soon as possible. Thursday 7/11/19 came around and heard nothing so I called again. Explained my situation again and he did see the notes from the previous phone call and told me someone will be out within 72 hours. Asked if I could be home to make sure these areas are done. I waited all day on Saturday 7/13/19 and nobody called or showed. When I called the office at 4:00 pm they were closed. Needless to say I am cancelling this service nor am I paying for the incomplete service that was done. My grass still has weeds so who knows if he even sprayed! Terrible first time experience!!!!

I happened to be working on my lawnmower when TruGreen made their visit. The young man was not intrusive, he introduced himself and explained his purpose. Very nice, very efficient, went about his business, when completed, very polite left completed paper work and left. All was good.

I am very pleased with the job TruGreen does on my lawn. My specialist is #** Duane **. He is very friendly and helpful. Our lawn for the most part looks good although there is still some problems with weeds. Duane makes a good effort of keeping them under control.

You have been a no-show for 3 weeks now with our mosquito spraying. You keep not showing up and when we call you promise another day only again to not show up! 4 different days this week you promised to show up. Numerous calls to customer service with a runaround. We can't even get in touch with the local branch (Marlton, NJ) and are put on hold for hours! Still on hold as I am typing this review. Step it up, TruGreen!!

My specialist, Brian, took time to talk to me before and after the application and made recommendations for my lawn going into fall. He was very professional and knowledgeable and I would recommend TruGreen. I bought my house about 4 years ago and before that the house sat vacant for years. My lawn was over my head with Johnson Grass and thistles. Now, after less than a year with TruGreen, I get compliments on my lush lawn.

The technician was very pleasant and easy to talk to. He told me what was being applied and instructions for watering and pet contact with the product. He did a good job. However in a couple of days I noticed some burnt areas on my lawn which weren't there before the application. I think we need to have a follow-up look at my lawn to determine what the cause could be. Thank you.

My daughter's lawn looked like hell. When TruGreen got to work on it, after 5 applications it started to look like she had it completely replaced. They do excellent work and we are very pleased with the outcome. Will be renewing my order.

We have been pleased with the results of our TruGreen service. Our lawn looks better than ever this year, green, thick, very few weeds. I usually get to chat with our service guy, Aubrey **, so he knows about any special concerns we have. Great job!

Very happy with the mosquito, tick and flea spraying. I was skeptical and hesitant because I did not want it to affect other helpful insects like bees, dragonflies, butterflies ect... I’m happy to report that it doesn’t seem to have affected the beneficial insects and I haven’t been bitten by a mosquito since I started this. It’s been about 6 weeks and on the second treatment. I am out in my garden at all hours and usually get many bites!

The phone service was terrible. I ordered mosquito and tick service. I was told that the tick service was granular. What was applied was only spray. That was unacceptable. I called two days ago. The person on the phone said she would talk to a supervisor and call me back. That was two days ago. No one has called. In addition, I was told in two calls that my service was scheduled for a certain week. The service technican never came. What I was told was that the technician ran out of time on the day scheduled. But he/she never came until I called again. I was told that the service would happen in the next two days. It did not.

I called prior to the July 4th holiday expressing concern of beetle reoccurrence. The representative told me with the holiday it would be Monday or Tuesday for service. On Monday I received automated call stating the application would be Tuesday. On Tuesday at 5 when I hadn’t received treatment I called and was told they were in area and are still going to make the treatment. No one came. On Tuesday I called and got the runaround. Finally I was put in contact with Stormee ** who took the initiative to make things Right. Kudos to her as the other staff was NOT helpful.

Chris was friendly and professional. He is working on addressing my concerns. He seemed very sincere about providing good service. He was hard working. I look forward to bare spots being filled in and weeds disappearing. Look forward to next visit. Mary

I've used Lush Lawn for years and switched this Sping to Tru Green... My lawn has never looked better. Problem weed areas are gone, my grass is healthy and green. I highly recommend trying them. Beyond thrilled with my yard this summer! Thanks TruGreen.

The improvement to my lawn is phenomenal. My old company really wrecked my lawn, and TruGreen has saved it. Great job! I really don’t know what more I can say. The proof is in the pudding. TruGreen has regreened my life.

TruGreen has done a great job on our lawn. This is our second year of service and it keeps looking good. Their associates are knowledgeable and well trained. They were always able to answer every question we had. We are satisfied with their services and price!

Grass full of weeds, plants dying. Called more than once for a manager, still waiting. Used TruGreen at our last house, very pleased not with this district. Being of the year a manager did come out, he had a plan he was going to get everything done and get our grass looking good. Never heard of him again and when the guys would come out we would complain and they would say call the manager. Lol.

TruGreen is unable to make individual decisions for lawn needs. The applications are predetermined and can not be adjusted. We asked to eliminate the pre-emergent fertilizer application since we were seeding. Because we asked to have lime and then grub control, our service was interrupted. TruGreen took our payment but we never received the grub control. We noticed when our lawn was impacted by grub damage. When we asked for some recourse, no supervisor or manager was available to help us. We could receive a small credit but the lawn was a mess. Avoid TruGreen.

I've read the reviews, TruGreen seems to have stellar company. That hasn't been my experience. The salesperson verbally guaranteed that I could get as many services as I needed every 2 weeks to kill the weeds in my backyard. The supervisor verbally guaranteed this also. I would call to schedule a retreat, told when the service person would come, never happened. No one would come for a retreat, this has happened for several months. I was lied to. I paid upfront for this and I still have weeds. I would not recommend this company to anyone.

TruGreen Specialist was polite. Weed killer applied on 6/25/19; weeds have not died. Questions regarding account asked during phone conversation were all very politely and competently answered. Would like TruGreen response regarding failure of weed control and suggested solution.

The TruGreen employee, Devin **, did a great job on my lawn. He was friendly, courteous, and professional. He also came when he was scheduled and was very efficient. I would recommend TruGreen because so far all of their employees have done a great job!

Your service has been very timely and well done. Our grass is getting thicker and is very green. There are very little weeds left in it and no Dandelions! I am very pleased with the way it looks. Your application technician was out standing. I believe his name was Eric **. He is an outstanding individual. He explains things very well and he is very polite. Thank you for sending him!

Overall Great Service, but I am having some grass die in the front yard and would like a comment on what you all think the next visit. I have put down grub control, but am wondering if it is different strains of grass or perhaps a dog. All is good with your service though.

Michael ** was polite and explained what he was applying. He was courteous and coved the entire area. He made sure he closed the gate so that the dogs could not get out. A pleasant man in our conversation. All technicians have been polite and courteous through the years.

I switched to TruGreen this year after using a local company. Service had been good up until 6/27/19. An application was applied to my lawn while I was out of town. When I returned on 7/30/19, my front yard had multiple areas, not spots, that had been burnt. I have tried communicating with TruGreen through their customer service line and was told I needed to wait 7-10 days, then tried an on-line chat with no success and lastly to my salesperson. It's 7/6/19 and I have yet to hear from anyone at TruGreen. This isn't the customer service I expect from a company of this size and reputation. I will be forced to cancel my service due to lack of customer service. Very disappointed!

We were having an upcoming outdoor party but it was right in the middle of two treatments. I called and they scheduled a service call for two days before our party. This was awesome. TruGreen does an excellent job, they have great customer service and the guys that have been to our house are great!!

The young lady knocked at our front doorstep, introducing herself and the reason why she was here. She then sprayed the yard, left the service record on the doorknob and put up the yard sign, and left. Very happy with TruGreen since we started their service.

It was a good experience. Steven ** was the Specialist. He was informative, professional, and courteous. He complimented me on our lawn and yard. He also provided tips for lawn care. TruGreen has been worthwhile.

He is very courteous, always keeping me informed of what he is going to do. He leaves the gates shut and everything in order. In fact he does such a good job my neighbor at ** wants him to come to her place and spray for insects. She is having trouble with black widow spiders and cockroaches. I hope you can help her ASAP. Harold

My lawn has never looked better. Rob ** my lawn care specialist is wonderful. He takes the time to explain what he is putting down and what I should expect to see. My lawn is new and with two dogs needs all the help it can get.

We are so happy of person who visited our house. Definitely, he has knowledge of tree... And he did call us before he came to our house. We are sorry about forgotten his name. We hope he will spray our shrub.

For the year 2018, which was our first service year with TruGreen, the service was great and our yard never looked better. We started the program to support a friend who started working there. This year, we once again paid in advance for the whole year and have had some of the worst service from TruGreen!! We got our monthly service in February and March, then April was skipped totally, then we finally got a service On may 23, after having to call several times. In the process our grass has brown spot!!! In the 11 years that we have lived here, this has never happened. They came toward middle of June and treated this area, then you came out and did another monthly service on June 24.

Last week a TruGreen "specialist", Adam ** (truck# **), came out to spray our yard. I called first thing that day to reschedule, and our service date was supposed to be change. I was told the truck hadn't come to our house yet so it was no problem. As soon as I got off the phone I got a text that he had sprayed. I called back and told them that because we thought we were cancelling, we hadn't unlocked our gate and therefore he couldn't have sprayed the entire yard. TruGreen rescheduled Adam to come back out the next week (7/2).

I have been more than pleased with TruGreen's service. They are tremendously dependable. Their employees are very diligent and willing to please. You only need to see my lawn to know they are very knowledgeable concerning lawn care and service.

TruGreen is the one Lawn service that has a proven reputation with me. I never have to summon TruGreen back because of weeds... They do a fantastic job the first time around. They will also work with seniors for affordability.

27 years of weeds! Tried everything we could do with over the counter products. Finally used TruGreen. Almost immediately things turned around. Great company. Great employees. They do a great job. They give you a lot of information and answer your questions. They really care. They let you know when they’re coming so if you want to be there you can be. You can track their time of arrival. This is our third year and we are very happy having a pretty, weedless lawn.

I changed our lawn service to TruGreen this summer and it has made a big difference in the look and health of our yard. Plants are healthier, grass is filled in and green. It looks great. The service team is professional and helpful with questions I have. A great value!

After the first visit, it became a nightmare. Numerous times they were scheduled, they either didn’t show, couldn’t provide the service, because of not having the organic fertilizer, that I asked for. When they finally showed up for the 2nd time, they put down lime. I never asked for lime! I got fed up, I canceled my account and asked for a refund, minus the 1st visit. Whoever, I spoke with, said they would take care of it. A few days later, a technician showed up at my door to service my lawn. I told him my account was canceled and I was expecting a refund. He apologized and said he would speak to his supervisor. I called again to verify that my account was closed and I would get my refund. Whoever I spoke with assure me it was. A week later, I see only a partial refund credited to my account, and I got a notification that someone was scheduled to device my lawn that day!

I just wanted to let you know that I received excellent service from Jonathan ** when he was out to service my lawn on 6/26/19. I told him that I would prefer that he applied the fertilizer by drop spreader rather than the riding spreader, because I have a lot of trees on my property and the drop spreader gives much more even coverage. He did it quickly and with a smile. I really appreciate the great customer service provided by Jonathan.

I love my lawn care. TruGreen stays ahead of my needs, the guys are very polite and professional and my yard looks amazing! Plus I can enjoy my pool without worrying about mosquitoes!?? I am the envy of the neighborhood.

Most of the weeds were taken care of, but some wheat Nut still needs attention. 70% was taken care of, but Some is still growing. It needs another treatment is required. Thanks for the past service... See you again soon, I hope...

Our property has NEVER looked better! Those pesky weeds, GONE! Thick, green lawn thanks to TruGreen & your informative technician who knows what to look out for & prepare us over the coming days between visits! We couldn’t be happier! Thank you, TruGreen!

TRUGREEN has been a pleasant surprise! Wasn't sure what to expect going into this process other than a thick green lawn. It's been more then that! Service technicians have done a tremendous educating me along the way, TRUGREEN has been everything & then some our family couldn't be happier.

I recently paid in full for a year's service and my specialist is amazing. Yet every time I have called customer service I get the runaround and no one calls me back. They have even scheduled service I don't need instead of calling me.

Backyard doesn’t look as fresh as the front yard. It has not thicken like the front yard and it has some weed spots in the back yard. We love the service. The service people are very punctual and very friendly. Thank you.

The service man is very responsible and did excellent job as always. In addition, he also provided very valuable suggestions in how to improve the lawn quality with very detailed instructions. I am going to order other services form TruGreen.

Lawn looks good except for clover patches in front yard. Need a return visit to treat. Rashon could return and spot treat those areas then I will send payment on account due bringing it up to date for this summer so far.

Excellent! Tried several lawn care experts. TruGreen is the only lawn care that satisfied what I want in lawn care! My lawn had been plagued with weeds, TruGreen eliminated the problem! TruGreen also did an excellent job on my shrubs.

Very pleased with my Specialist. He was very knowledgeable and very polite. He gave me good advice about cutting the lawn at certain height and to water when needed. He also explained to me that I did not have red thread disease. I thought I did.

I am pleased with the response I am receiving from the TruGreen lawn service. I was not with an application that was done in the rain, so I called TruGreen and they did not hesitate to repeat the application free of charge. Well done!

Very disappointed. I had the services for more than 5 years. Earlier this year I called and canceled my services as I put my house on sale but they did come twice and kept on calling me to pay and even threatening to send my account to collection. My house is already sold but I will pay as I don’t want to have any issues with my credit score and that’s what these people take advantage of.

The last lawn care person to come here was Roger **. He was fantastic. Personable, knowledgeable and did a great job. We are very happy with TruGreen and how well our lawn has been taken care of. Our neighbor asked who we use, he is also impressed.

All weeds not eliminated. I was more successful doing it myself. I have nothing more to say. Crazy system crazy, crazy, crazy, crazier, even more crazy. I will never again take the time to respond to a survey for TruGreen.

Overall I have been satisfied with the service. They do an excellent job of letting you know when a service is scheduled and leaving information of what was done once the service is completed. The inclusion of aeration in the package is a plus. My one issue is that the weed control is not as effective as I would like. I still get too many weeds in the lawn.

All techs are not equal. Lorenzo ** is outstanding. I would prefer it if TruGreen would send the same tech every time because they become familiar with the property. I would recommend TruGreen because of him. Some have done a quick and sloppy job.

The Specialist (Travis) did an excellent job re-spraying my yard for mosquitoes. I appreciate this since I had so many mosquito bites. The original spray on 5/29/19, did not do the job. Thank you to Trugreen for satisfying your customers! I will recommend you to my family and friends. I will also inform members of my church, sorority and former co-workers.

TruGreen has made a very positive impact on my yard. Prior to hiring TruGreen my yard was about 50% weeds and the grass was in terrible shape. After 1 1/2 years of TruGreen my yard is in very good condition and down to only about 1% weeds. I am very satisfied with the performance of TruGreen.

I am greatly impressed with all the work that has been done to my lawn, especially for the fire ants. The work is done on time and fully explained, If I am not home a detailed receipt is left. I would recommend TruGreen to everyone.

On June 3, 2019, TruGreen's employee applied approximately Glyphosate (Round Up) to 13,674 square feet of my lawn. This product has killed my grass. I have made repeated phone calls and emails to the local Trugreen company. On June 18th at 11:00 am, the local manager had agreed to meet with me to review the situation. The manager did not show up and has not returned my calls. I have used Trugreen for a couple of years. This is one of the most unprofessional companies I have ever (attempted) to do business with. Please have the owner of the local business contact me. This lawn will need to be re-sodded which will cost in excess of $10,000.

I contacted customer service regarding the leave behind on every service call. The detailed invoice and the cardboard hanger that should be placed on the door by the technician. With rare exception this doesn't happen!!! I have asked in the past to change the account to K. ** as my wife recently passed away. This has yet to happen. Please make it happen!!! I have been a Lawn Dawg and now a Trugreen customer and would like to remain one. If I have the chance I will recommend you to friends.

If I could give ZERO stars I would-1 is way too generous!! After they killed my lawn last year I was not resigning this year contract! After many calls from Managers promising they would rectify everything I decided to sign up thinking they would do the right thing!! WRONG!! They came & did an application & according to TruGreen after they inspected my yard based on my calling to complain about brown patches everywhere, they were "overzealous" in the application & burnt my lawn!!

I really appreciate TruGreen specialist, Bart **, who is doing the lawn treatments for my yard. He quickly responded to my phone call after a treatment and competently and professionally answered my questions and concerns with my lawn. Since the lawn application, the weeds are dying and the grass appears greener and healthier. I would recommend TruGreen to others.

I booked to have my lawn sprayed against Ticks and Fleas via the TruGreen website. I then received no calls to book the service nor a letter (as was indicated at checkout) for several days. I then had to call TruGreen to ask what was going on and only then was the service scheduled. Then when the lawn spray guy finally came out he told me that they did not provide him with the right service nor the right equipment for the size of my lawn so he could not complete the application.

They came out and burnt areas of my lawn which are either yellow or have been reduced to patches of mud. I watered the lawn as directed and it rain a lot as well. But it stilled killed the grass. It must have been too strong. I canceled future service. Now I have to fix my lawn. Be careful.

David ** came out and sprayed the crab grass,dallis grass or whatever it was that I showed him and most of it has already died. I was in the yard with him and we may have missed a few clumps, but it looks a lot better. Thank you, Charles

TruGreen is a great company to treat my landscaping plants. They are thorough in their work. If I have questions they are willing to take their time and explain, but if they don't know the answer, they are upfront about it and will find out the answer. They are honest, respectful and pleasant in their service.

Steve is our TruGreen service specialist. He is knowledgeable, thorough and very professional. There was some confusion when I first spoke with the agent who got us started withTruGree lawn care, but Steve walked us through what he was treating along with the why and the how. We were completely satisfied when he left and our lawn is beginning to look wonderful again! In an age when customer service is rarely seen, Steve is a shining star! We look forward to seeing Steve continue to work his magic with our lawn!

Thank you very much for the excellent TruGreen Service. I am pleased with the lawn care and the mosquito defense plan. I will recommend your service. Although I have not met some of the technicians, I was impressed with the courtesy and lawn care knowledge of those whom I have met. They arrived at my home on the specified day although I was not at home to thank them.

I am very pleased with the follow up that John ** provided for my lawn. I had a couple concerns and he not only addressed it for me, but came to the property himself and assessed it. I don’t know the last time I’ve experienced that level of customer service! He’s fantastic and should be honored for giving a great name to TruGreen. Thanks John!

I have had TruGreen for over a year now. I am on disability so I can't do my whole lawn. I can't say it was ever great but it was ok last year. This year I have had to call a couple times and they answered my questions very nicely. The man came and put down grub and fertilizer on Thursday June 27th. Less than a week later my grass is turning brown and dying. I don't know what he put down, it's burning up. I take care of my backyard with 3 dogs and it looks like a golf course. I am very unhappy and not sure what to do. I think I'm going to have to have it ripped up and put sod down. You can be sure they will never put anything on my lawn again. I'm getting old and should not have to do this at my age. They send young kids out that have no idea what they are doing. I have called twice and all I get is - someone will call you. Well I'm still waiting.

I feel harrassed by their telemarketing staff. I used their service for a season when I had a new lawn. They over fertilized it such I had to cut it twice a week. I told them I didn’t need them anymore and they continually call me though I have asked them politely many times to stop.

We paid in full upfront for a guaranteed bug-free yard. Three weeks later the rep came to apply the first application. We were told, "Just call if you see bugs." We saw bugs, we called. I was told no problem. Four days later, we get an email telling us TruGreen would be there sometime between July 1 and July 8, three weeks after I called. When I called the office directly, I was told that schedule was the "best we can do".

TruGreen has really delivered for me in a big way. This spring I had a bunch of clovers and dandelions in my yard and it took away from my yard and wanting to be competitive amongst my neighbors (in a good and healthy way lol). Well you all came and sprayed and within weeks they were all gone. This is not being boastful — I am constantly getting neighbors asking me questions about what I’m doing and how I’ve gotten my yard to look so great. Of course I’m proud to tell them cause being a new lawn it’s been a lot of hard work; and watching tons of YouTube Videos on proper lawn-care by different lawn care experts. Here are a few photos. Marvin

We have been fighting weeds in our yard for years with little success. It seemed for every weed we killed two more returned. When TruGreen stopped by we said what the heck. It can't hurt to try them. After only one application, we saw a marked difference in our lawn. Certain weeds which had seemed impossible to destroy were dying. After only a couple of visits by TruGreen, our yard is gorgeous. Yes, try them.

My Lawn Specialist Kevin ** does an outstanding job! He is courteous, well spoken and professional. A great TruGreen employee. He is thorough and knows how to keep a lawn green. He addresses my concerns and keeps me informed. Thank you.

Damian ** was the specialist that treated our lawn. He was very helpful and knowledgeable. He was also friendly. Our yard is looking better since Damian has started treating it. Not as many weeds are popping up. We are pleased with the service and results on our lawn from TruGreen.

Already expressed my disappointment but never heard back. 1st treatment in April, operator got stuck under my grapevine resulting in large divots just left there with holes in the ground. They never came back to roll it or call to apologize. I've been a customer for many years. Not very happy about that.

Dan ** our technician is a kind and efficient person who has serviced our lawn for many years. I have faith in what he recommends and he always follows thru. He is a big part of why we are happy with TruGreen.

Service provided after cancellation due to poor service. We used to have Trugreen lawn service. I was dissatisfied several times in 2017 and 2018. In Dec 2018 they came out. I complained once again, having previously indicated by phone and email I did not want any services that did not include moss control. After complaining in Dec, they came back in January. I thought that was a re-service to make up for the prior poor work, but they billed us. I called and spoke to several people. By then the local manager called. They required I pay for both services. I finally agreed to the manager I would pay, but the account was to be cancelled and I would never use them again. I never want them back or another service. Now this week they came out and I have a bill. I am so upset right now. I hate being treated this way. It's a scam. They come do work you don't want, then force you to pay. Apparently you can't cancel the service. NEVER again.

We were to get two aerations and only got one. Additionally, the specialist that came said aeration was done, but it wasn't! He lied!!! Hence we had to reschedule the single aeration received. We were expecting Pest Control, but contract was set up as Mosquito Defense. We didn't notice the error until late into the contract term. Services were to be unlimited for a year. TruGreen said the contract year was a seasonal year, not the 12 months we believed to be receiving. The Lawn AND Pest Control final contract sent and work performed did not reflect what the salesman wrote up and we agreed to pay.

My spouse and I had opted to prepay for a season of TruGreen's service when we first moved into our home. After the first season we were unsure if we wanted to continue with their service. We randomly got a bill in the mail from them after our "prepaid season" had been complete. They wanted us to pay 50 something dollars for a service they had done. TruGreen called and I informed them that I would pay the 50 dollar balance, but needed to talk to my spouse before we continued on.

Updated on 06/27/2019: It would have been nice to have had someone call and direct this customer service complaint directly with me. Again, I had called the local number and left a message with the Supervisor Chad at ** and asked to speak to a local office rep, and never received a response. You sending a generic response to ConsumerAffairs only confirms the poor communication with your company.

I first hired TruGreen in 2018 when my lawn was in respectable condition. Somehow they managed to kill large sections - I mean down to dirt with no trace of grass. I have called many times and literally NEVER received a return call. If you call them you get call center representatives who take your information and tell you a supervisor will contact you. THEY DO NOT. Finally, through email complaints and filing with the BBB they have refunded my money. So I am left with a horrible looking lawn but they feel this is good enough. If you use this company and have any problems, be prepared for a runaround and for disappointment. HEALTHY LAWN GUARANTEE??? HAH!!!

1) Call and request service for box elder bugs. Person explains exactly how boxelder bugs are treated and why they are treated this way. Sent link to pay for service, pay online for one year of service. 2) Treatment date set by TruGreen; on date, receive message that I have requested a reschedule (did not). Receive apology and ask to be rescheduled for next day, they cannot. Schedule two more days out. Worker calls to tell me my address was inputted incorrectly and he was on the wrong side of town.

I relied on your website to monitor my remaining services under my prepaid plan. Last week it indicated I still had service remaining, but when the technician did our tree & shrub plus lawn service, I received an invoice for the service. I called to get this charge removed, but had to pay it, because the website created an incorrect perception. I am no longer a customer.

Great lawn service co. Yard looks like a golf course. They come right out if there is a problem. No weeds, no bugs. They check with us on a regular basis to see everything is okay. We have been with them about 4 years. TruGreen is the best we have used and we have had several.

Good technician. After a couple years of poor service, I think they finally have it under control. The last two years have been great. Lots of rain water along with lawn service has created a nice lawn. Keep up the good work!

All was fine and was pleased. I like my service person Sean **. He knows what to do and ans. my questions. He did weed control and I've notice the weeds dying. Sean will let me know what's going on with the yard.

Dependable! Keeps my lawn looking good! If I see a few weeds growing.... I call, and TruGreen returns and takes care of the matter: no charge! They are a great company to keep your lawn in good shape that you can be proud of! A company you can trust!

We were previously customers of an independently owned lawn service company until it was sold to TruGreen and we were offered the opportunity to remain on as customers. I can honestly say I'm glad we did. The transition was seamless and easy. The service has been excellent and reliable and the same is true of the techs/applicators. If you're home when they arrive, they will take the time to explain what they're doing and why. What I really like is the addition of the mobile phone app whereby the company contacts you to tell you of an upcoming application.

The greatest service for lawn care that there is... They show up when they say they will.. Very professional at all time.. Always calls ahead to let you know when they are coming.. You can trust that they will be there when they said they would... I will always use them and my lawn started to improve even after the first time and each visit my lawn looks better and better...

Dalin ** was here when we arrived home. He had finished and was getting ready to leave. He noticed I had opened the front door. He got out of his truck and came up and explained his procedure and what we needed to do following. He was friendly, polite and very professional in his manner. Love your service and your professionals.

I had lawn service 2 weeks ago and my yard is full of clovers. I just had a tree service for bugs a disease but I’ve noticed leaves falling off my tree. I have a disease in the tree and I was hoping that it would have been cured but it’s not.

This company has been treating my yard since January 2019. The big deal is that they are NOT SUPPOSED to be treating my yard, as I am not or never have been their client. They have a client at a similar address, and are billing him, but treating my yard. I have contacted them for 5 times now asking and finally demanding they quit treating my yard. They keep coming back anyway. I suppose I will be taking legal action to stop them from trespassing into my yard. Each time I have called, I told them clearly not to come back, and they assured me they would not. At a loss of what to say about that kind of customer service.

I spoke with one of your representative name Quinton and he went above and beyond his duties to ensure that I was receiving excellent service. He showed that he cared about the product and my satisfaction on the service. I also had the opportunity to speak with one of your specialist name Joseph **. I was so impressed with his customer service and knowledge of the product. I'm requesting that he will be my regular serviceman throughout the mosquito defense service. I highly recommend a commendation for both Mr. Quinton/Joseph ** for doing an excellent job. Again well done men and thanks.

Daniel came to my house for my first application. He was very good! However, since his visit, I’ve noticed part of my yard/lawn has lots of moles and grubs that are destroying my lawn. Do you have a treatment that gets rid of the grind and, with them gone, gets rid of the moles?

Tom “our” TruGreen expert :) was very thorough with the weed killer and fertilizer application. Very nice man :). Would recommend TruGreen to anyone :). They have always done a good job with whatever we needed done. Mosquito control is next ;).

Hi there, first we are sorry for the frustration this has caused you as that is certainly never our intention. We appreciate your feedback on ways we can improve our services. If there is anything else we can do to help please let us know. We wish you the best.

I called and set up trugreen for two services... The tech did come out and only did the front yard as the back was locked but he never knocked or rang my bell as I would have been happy to unlock it. I have been calling Trugreen ever since and have gotten nothing but a run around ever since. To the point the people that answer the phones didn't even have a corporate number!! I finally did get it from Kelly. Basically I am a prisoner in my house for the next five days since no one can tell me when a tech will be coming out. I thought I found a great company to use from now on. Unfortunately I found just the opposite.... Monika **

Prescott ** Did an outstanding job identifying and correcting my problem. He explained the issues and offered helpful suggestions! He finished changing out a number of problematic sprinkler heads quickly. He was knowledgeable and courteous! Give that man a raise!

Joel ** outstanding service. Knock on the door to let us know that he is performing service. Always ask is there are any concerns about the lawn or service. Very knowledgeable about what need to be done to prevent weeds.

No one ever showed up and I found out they went to the wrong house again! This is the second time they have done this! They can not tell me why me trees are dying or what to do to stop this! I'm about ready to discontinue my service!

Had worker show up, sit in truck, and then place receipt on door stating service complete when nothing was done. Then throws trash on lawn while leaving. I asked for someone in charge to call me and nothing! Next, my lawn is serviced and now turning brown. Lime placed without any soil sample and too much fertilizer I guess. My lawn was pretty green with some weeds before TruGreen. Now it's brown with weeds. Calling TruGreen does no good - the rep just tries to please you then nothing.

I am very pleased with my service. They are very professional and nice to work with. They always answer any questions about my treatment and anything I need to do to follow-up after the treatment. I would recommend TruGreen to others.

I promised what they delivered and came in on time and killed every weed in the yard that we were really hoping to be dead and fertilize just at the end of the fertilizer season. It was perfect. Thank you very much.

They took a week after charging my card to come out then they serviced my neighbor's yard, not mine. When I called customer service about it they were initially apologetic, stating that they would "make it right" and told me that someone would be out Thursday or Friday. My initial call was on a Tuesday so I was OK with this resolution. Thursday came no service. Friday came no service. Saturday I tried to call and they were closed. Monday I was successful in getting a 2nd person on the phone to complain to. They were less apologetic and told me that someone had been out. I have cameras at my house so I let them know that that was not true. I was told that someone would be out later that week.

I paid in full for a year service plan on our new yard in October 2018 ($605.99) that covered aeration, seeding, etc. Our front yard and around the house was sodded and the back/side yard was not taken care of my the builder. We went to TruGreen for help mainly on the back/side yard to get it going heading into the spring and summer months of 2019. Our side and back yard have tons of dry and bare spots, and after questioning the specialist that was on site treating us that day, we were informed that the specialist believed the side yard (largest part of the yard) was not covered on our plan. He said it had not been treated in months which would explain why it looks so awful.

Buyer Beware: We had this company last year to treat our yard for mosquitoes. I enjoyed one of the technicians, very kind and professional. And that was it, nothing here nor there. They called a couple of weeks ago asking if we would like to renew our contract, to which we said "no". Then I noticed a charge from them on my credit card. My fiancé called to question it, and the extremely rude “customer service” rep told my fiancé that the print telling us everyone is on “auto renew” on the paperwork we do not have, was the same size print as the rest of the document. Never. Again. And I’ll be sure to spread the word.

So far we have only received one visit from TruGreen and have been very satisfied with both the operator and his service. Obviously, with only the first visit, we cannot comment fully, but the weeds and dandelions have greatly diminished and all the questions we asked were replied to satisfactorily. Therefore, I can only say that after the first visit, everything was to our satisfaction and we look forward to further visits and further reduction of our dandelion and weed 'plague'!

Very professional and neat. Also asked if I had any questions or concerns. I have used TRUGREEN for a number of years and have been extremely satisfied and would highly recommend their service. They are quick responders anytime you call.

This is the 3rd time TruGreen has rescheduled my service. They don't call to let me know they have rescheduled. When I first started they would keep me posted as to when they were coming out. Now I sit and wait until I finally have to call them just to find out they rescheduled without telling me. Getting tired of waiting around for them. Might have to switch lawn care services.

We Have been using TRUGREEN for three years. This year was a rough start because of this invasive weed some people know as Hairy Bittercrest, which almost took over our whole front yard. Called TruGreen because whatever they were doing didn't kill this weed. They came out and retreated the yard with something GONE! Also lawn wasn't very thick. This problem was solved very quickly. They want to do a GREAT job for you. Thank all involved.

No problem with the overall service, lawn looks great! Occasionally I talk to the specialist. Invariably, every time it’s a rout response on the ticket. Whether I’m home or not. “When I arrived, I knocked on your door to speak with you about your service. I’m sorry I missed you.” It cracks me up. I did in fact answer the door when they knocked. I did discuss my service with the specialist. You should consider a few more cut and paste options for the tickets. The specialist takes care of lawns. He can’t be expected to be a writer. Again, lawn looks GREAT!!

Grass already looking better. Even though we have a long way to go I can see light at the end of the rainbow. Weeds are shrinking and the actual coverage is getting thicker. Before the end of summer we should be set.

On 04 June 2019 at Approximately 11:00 AM, your specialist rang my door bell. By the time I answered the door he was about to apply a liquid application to my lawn. I advised the specialist that I requested granular applications. He switched to granular and started to apply wit a broadcast spreader. I watched him and believe that he missed much of the of the lawn. Time will tell when my lawn exhibits similarity to that of “ZEBRA” STRIPES.

My lawn and tree/shrub service is fine and very productive. I don't know use the mosquito service as Erlich is doing that for me. I just called yesterday because I got a call from "Trudy" that contained her introduction and then went silent. I called and confirmed that my next lawn treatment was today, (6/4) and suggested that they look at their phone technology to see what's wrong with "Trudy".

We have used TruGreen for a couple of years now and have noticed that the grass is getting thicker and greener, with a lot less weeds. The individuals that come to our yard are knowledgeable about what they are doing and help us to understand what is being done. They are careful of plantings, animals, and children.

Terry who serviced our lawn was very informative on how to treat areas that were disturbed by Telus. He gave us grass seeds and told us how to mix with soil and water daily. He also helped our weed situation on the sidewalk cracks and along fence line.

We have used TruGreen for 7 years. We are always getting compliments about how wonderful our yard looks. The technicians that come out do a great job. We would highly recommend TruGreen to anyone that wants a beautiful yard!!!

Tony called me with the results of the soil analysis and came over to add something to the front lawn to remedy the balance in the soil. He used a machine to cut into the turf to assure that the additives got into the soil. He then lightly raked, leaving just enough debris to act as a mulch. He then reseeded the front lawn. I hope this works! He worked hard on my front lawn for a couple of hours and I am very grateful to him and TruGreen for the effort and response to my concerns. Thank you Tony for being so dedicated to the needs of my lawn. I am very hopeful that this will thicken and improve the health of the turf.

When I had my spreading of lime done it was for a section of my front yard and was done very well. It took six tons of lime and the worker did a great job of putting it down. I asked for another quote for a section of old pasture and was quoted about a dollar more per bag spread for the job. That will take about 400 bags of lime making it an added 400 dollars more over the original cost and that is for a bigger job. I called back about the quote and told them about the math and they said they would get back in touch and that has been weeks ago and no contact. I guess when you buy more the price per unit spread goes up which to me is a little odd. It should stay the same or come down with larger amounts.

Sanchez is always friendly and professional. Good explanations regarding work to be done and the results of the work. He has been my lawn service person for a long time and always does good work. Please make certain adequate amount of product is being used.

Heriberto "Eddie" ** treated my lawn May 31 for insect control and he did a great job! I asked what I could do about a weed growing in the yard and he was able to explain what needed to be done. Since it is along the property line with my neighbor, he said TruGreen can treat it but until the adjoining property treats their side it is nearly impossible to get rid of the weed.

We have been customers of Tru-Green since it was Chem-Lawn and many years before that. Our lawn consistently is weed free, lush and green. The service technicians are fast and efficient and take the time to mark the lawn the day of their visit and include recommendations for care on their receipt. Several years ago, we had a bad technician and our lawn suffered and it showed. When I called Tru-Green to complain, they jumped right on it, sent one of their top people out the next day along with a member of management. They assessed the lawn and immediately started corrective treatment at no cost to me. For the remainder of the summer, I was given a nice discount on my service to make up for the problem. Now that is what I call taking customer service above and beyond. They truly are a five star company and I would freely and gladly recommend Tru-Green to anyone I know. Thank you.

Your Tree and Shrub person was very personable and very knowledgeable. He gave me some good tips on the care of the my shrubs. We were home at the time and he knocked on the door to let us know he was here.

I think the edges of property could be done better and property lines. They always seem in a rush. But, I am sure that's probably what is told to them. Other than that, most people are nice. I appreciate it!!!

I have been very satisfied with my lawn and my specialist Paul ** help over the years. However, when Paul went on vacation, another specialist serviced my lawn and it has looked shabby since. When I called about the situation I received a service call, but it didn't improve.

Started again already this year. I had an issue last year in which the tech would not show to complete the service. I was never notified. I would have to call and ask to be scheduled again which would take another 3-4 days. I always ask to talk to someone local or get a call back but never received a response. I have tried to be patient, I was hoping this year would be better.

Great service. Keep up the good work. Yard is free of weeds and the grass looks greener and healthier. My last fertilizer treatment was performed by a professional service tech. It's important to have and maintain a healthy yard and TruGreen helps with the upkeep.