TruGreen Lawn Care Reviews

I have been with TruGreen over 6 years. My lawn has bald patches. The tech in the spring said he would have to have someone come out and evaluate my lawn. The next time I saw him he told myself and my dad "We will have to aerate and seed in the fall." I asked if would be a charge and he said no. Now I am trying to get it done and the management won't even return my call. They just noted my account I would have to pay for it. I would NOT recommend this company. I even had a time over the years a guy said he did my lawn but no way he could have because the back gate was locked. I have done all I can. Go with a cheaper lawn company that keeps their word is my advice.

While walking in our neighbourhood I saw and heard a large truck sitting on the corner running his poorly maintained engine. After several minutes, when the drive neither moved nor turned the engine off, a man emerged and began to hang advertisements for TruGreen on a neighbor’s door. I approached him about the pollution his running engine was producing and he sneered, turned his back to me and proceeded to neighbor’s door. It was a 70 degree morning. No need for air conditioning. If you care about the GREEN part of TRUGREEN, look elsewhere. Their employees clearly have no environmental training at all.

I was told when I started service that I’d be notified a week in advance. That never happened. I always got an alert late in the afternoon on Friday for a Monday appointment. I have dogs in my family and can’t have them in the yard when the service starts. I manually delayed the service every time, last time I told them by phone I didn’t want them coming back until October as my grass was dormant and didn’t need the service. I didn’t like their comments on my lawn care, I live in the PNW and get enough water without following their guidelines about so many inches so many times a week. I also didn’t need all their other services since my lawn is only two years old, no aeration, no thatching, give me a break!

While the technicians who apply the products each month are very kind and professional, we still have not seen the value in this program. We hired TruGreen 3 years ago because we wanted a professional service to take care of it and get it looking great. After 3 years of monthly applications and seeding and aeration each fall season, our lawn still looks terrible! We have reached out several times to area managers and they have walked the property to assess the lawn. They continue to ask us to allow them to seed and aerate again, as if doing the same thing will yield a different result. They asked me what I would like them to do in order to get a good looking lawn. I thought that was why I hired them... because they should have the answer to that question. Very disappointed with a nationally recognized brand name. Not surprised that their average rating is 3.6. Personally I would not recommend this company.

The mosquito service did not work. When I called for a reservice I was told it would be a week before anyone could come out. When I signed up for the service I was told if we received even ONE bite in the 30 day period that reservice would occur within 48 hours. This did not happen and the customer service representatives responding to my emails were completely rude and condescending. A reservice did come out one week after my complaint. Two days later we were still receiving bites and again I was told it would be a week before anyone could come out and we would have to pay a full service fee. At this point I canceled the contract. I have two small children who I thought would be safe from bites in our yard. The customer service and product are terrible and I would not recommend TruGreen to anyone.

Pablo did an outstanding job. I would recommend him any day. the lawn was in bad shape but his work is bringing it back looking good. He was on time and professional. TruGreen is a wonderful company to work with.

Pictures are worth a 1000 words. This is in follow up to my earlier review "bad results" note the attached pictures. Very poor service for a company that charged me over $1,000 for services over this past season.

I have been using them for two years. They call me over and over multiple times a year asking for add-on services, aeration/tree shrub/ mosquito ... it's getting very annoying. One guy was super persistent I basically told him to p off and if he called again I'd cancel my service all together. This company basically is looking to nickel and dime all their customers. I am in the process of finding another company to service my yard that doesn't for upgrades on a monthly basis. Enough is enough!

I’ve been a customer for twenty years! There is no other company that I would trust with my lawn or trees and shrubs! I can sum it up with three words (just the best)! And the technician’s are friendly,knowledgeable, courteous and listens to the customers concerns!

When I called TruGreen I had a lot of weeds but the lawn was green. After two months of treatment my lawn turned brown, but only on the curbside, the rest was green. I called the company and they sent a manager out. He said it was drought related. I said what about the rest of the yard that has green grass. He had no answer. I fired TruGreen as this killing of the lawn was chemically related.

I had recently bought my first home, and was suffering from a bad case of weeds. I paid the person who cuts my lawn over $100 for weed treatment, which he did twice and my weeds were still in full force. I found TruGreen, and after 1 weed treatment, they were gone and have never came back. They were a life saver!

I signed up with TruGreen last year for lawn service and prepaid for one year. I have been very satisfied with the lawn service and the technician that provides the service. My dissatisfaction is with the billing. After the last 3 treatments I was billed for the service. I would have thought after the first error they would have become aware of the problem and corrected it. I'm tired of dealing with their mistakes.

I am using their services for lawn, tree and shrub care since 2015. Every year noticed a downward change. Right now my lawn is with lot of patches, weeds, and shrubs burnt out, one tree was badly infected. Even though reported several times, no action by TruGreen.

Anthony ** did an outstanding job aerating and overseeding my property on 8/29/2019. I had recently installed an underground drain pipe that he avoided so as to not puncture it. He followed up with suggestions pertaining to the service he performed and how to enhance it.

Over 6 months into the service and my lawn is still full of weeds, moths, dead spots and mosquitoes. Calling multiple times to complain has resulted in no improvements. In fact, they tried to upsell me for $138 aeration treatment in response to my complaints that the service was not working! This has been a horrible experience and I cannot wait for my contract to be up so that I can hire a company whose products work for my lawn and I don't waste time every month calling to complain to people who provide no solutions. I can't even get an actual manager to call or visit my lawn to address my concerns. DO NOT RECOMMEND!

I have been a customer of TruGreen for many years & have always had a good experience. If a problem is spotted, all it takes is a phone call & they will come back & redo the job. I do not have to remember when I fertilized, go out & buy the materials for the job, rent a machine to spread it or any of the other things necessary to have a nice lawn. All I have to do is water it & mow it.

I am very happy with Tru-Green. We have had them for many years. Our lawn always looks great thanks to Larry. He take such care of our lawn. He takes great pride in his job, always very nice and a pleasure to see him. We get compliments on our lawn weekly. Thank you tru-Green????

I have had TruGreen now for more than eight months. Very disappointed in the service and discussion related to my yard. This is not new and regional manager is indicating he will work with me on bringing my yard back. Initial sales reps were very positive about maintaining my yard, so I signed the contract...at this point will NOT recommend the TruGreen brand.

I have been very pleased with the service that TruGreen provides. Many people have commented on my lawn. I have recommended numerous neighbors to TruGreen; although, I have not been awarded for the recommendations?! The service techs have always been very friendly and professional. They usually leave a detailed note about the treatment they did. My only concern is that I am not sure if the techs do my entire yard at times. I do strongly suggest that you give them a try!!!

I've been a customer for TruGreen for many years. I've always found their technicians to be upfront and to do a great Job. They have supplied me with many good ideas regarding having a good lawn. They are great lawn people.

You do a very good job of taking care of my lawn. It always looks great and my neighbors comment on how well the lawn looks. Some of my neighbors are TruGreen clients too. Driver is knowledgeable and is courteous. Driver gets here and wastes no time getting job completed.

Specialist, Colin ** was excellent and very professional. Hope he will be my permanent specialist. He took the time to answer all my questions and concerns. Colin took the time to walk the yard and point out his concerns and his recommendations for future treatments.

They do a good job in my lawn. However I still have weeds in the grass.. I wish they could take care of those before it gets cold out. While the grass is still growing. Most everyone is working when they come do the application. But still knock on the door.

Dana was very helpful looking at a problem I had in my lawn. She offered some suggestions on what to do. She is very good working with us. She is a valuable asset to your company. I am please with TruGreen this year.

All applications were done as stated. All personnel were professional and courteous. Lawn looks great as always. Have been a customer for about 8 years and hopefully many more. Haven't had to worry about weeds...nice! I get compliments from friends and family.

TruGreen does a really good job of keeping scheduled appointments as weather permits, they remove any weeds throughout the application schedule and really help keep the lawn green and in overall good condition. From Spring to the end of the Fall season they are very detailed as well in describing the work they perform per every application. Thanks.

We moved into our house about a year ago. We have never had a lawn like this so we wanted to keep it looking as nice as possible. We started with TruGreen Lawn Service and were very satisfied with the results. TruGreen then suggested their Mosquito Defense Service. We have a pool and four grandson, who are all susceptible to mosquito bites so we contracted for this service. We have been overwhelmed about how great this has been - not one bite all summer! Finally we recently had TruGreen to aerate our lawn. Again, our specialist took great care in finding our sprinklers before he started aerating. TruGreen Specialist are always polite and explain what they are going to do and what we should do after they leave. We will continue to use TruGreen for our lawn services.

I purchase my lawn service annually, paid ahead and save 10%, additionally what I like: call first, do the service when scheduled, lastly leave you a description of service rendered and leave helpful suggestions. If I need service, just call and they will come right out and take care of that, I.e. sod web worms spray.

Very satisfied with ongoing service for lawn and shrubs for insect control, fertilizing, and other services. Like the prepayment feature with discount that I get at the end of each year for next year. Have been using the services for more than ten years.

We started using Trugreen almost a year ago. Prior to this time we had a very difficult time keeping our lawn healthy. Now our lawn is lush and beautiful! Not are their products superior, they're people and pet friendly. Also, the technicians are have been very helpful and offer fantastic advice.

It has happened on many occasions this year where I get the auto call letting me know of a service rep coming to my house on a certain day, and then he does not show up. I have to make special arrangements on my end and when he does not show up, it really makes me angry. I am considering dropping the service. I have asked to talk to a Manager, and I never get a return call.

Our lawn looks great but right now there is a lot of crabgrass. We were notified about a month ago that another treatment was coming and to mow our lawn first. We have not seen anyone or heard anything since. Please advise!

If you're considering this company to care for your lawn or repair your lawn, then look somewhere else. I've had TruGreen out to my house 3 times now. The first time I was given an explanation as to the cause of my browning lawn and then instructions on what to do with my watering schedule. The second time the techs that showed up said the first set of techs had misdiagnosed the problem and then I was given a completely different set of instructions of how to care for my lawn. The third visit consisted of the tech stating that what the last Tech had told was incorrect and I was now given a third set of direction which directly contradicted the last. I'm Done!! Its clear none of these Techs know what they're talking about and I'm out hundreds of dollars and left with a lawn that looks like hell and is unprepared for the coming winter. Thanks Trugreen

In the beginning, I trusted this company. It just so happened that I had a security system with cameras at my house that enabled me to see what this company is really about. I received a phone call from one of their representatives this month. She told me that a tech had been out recently and discovered that my shrubs were infested with aphids. She gave me the date that the technician was supposed to have discovered this issue. I agreed to set up service to remedy the problem. She then stated that she would need my debit card number which I thought was strange because I have been on autopay for almost three years. I then told her that I would have to call her back after I found my wallet.

Wonderful. No muss, no fuss, no bother. Your crew comes in, does the work well, and leaves without any problems. The grass is green and growing beautifully, the weeds are WAY down. Who could be happier than I am with the finished product?

Our lawn looks more healthy this year with Tru-Green applications than it has looked for 20 years. The lawn looks thicker, green and healthy even in our shaded areas. Would recommend Tru-Green for KY lawns. This company provides good service with professional employees.

I installed sod to my entire lawn last Oct. In the spring I had the nice lawn, it really look great. In late June with all the rain my lawn got a fungi growth. I researched and found out that it was a fungi and I need profession services to remove, or kill it. I called TruGreen and it took a week for someone to call me back after I forward pictures to a supervisor. They push the sales of fertilizer and weed killer so much and said it would take place the same day as the fungi spray so I broke down and said ok. Well, a week later they showed up and just fertilized and sprayed weed killer. I call because I had a fungi problem and they didn't service my lawn for that??

I’m giving my technician Peter 5 stars for his outstanding service. Peter explains everything and was outstanding. I could not use the online service to submit my positive feedback. My call with customer service was outstanding as well.. Thanks and keep up the outstanding customer service! Our yard and trees/shrubs are healthy.

My lawn is the best looking lawn on my street. People ask me who does my lawn. I tell them that Tru-Green takes care on how the lawn looks. They make my lawn look green and stands out over all the other lawns on my street. Then I have a lawn service who comes by and mows, edges and weed eat my lawn. I thank both of them for keeping my lawn looking the way it does.

I had used TruGreen for a few years. The weeds just grow more and more. With their guarantee they came back for retreatment, but it does not control the growth of the weeds. I also purchased their expensive mosquito treatment, it also does not work. I think their chemicals just do not work at all, so the retreatment guarantee is just an empty promise. Their plans are also expensive, and the non working solution is going to cost me more to repair area damaged by weeds. I am switching to another company.

The applications were made In timely fashion. The technician was courteous and appeared to be thorough. Mr. ** represents TruGREEN very well. This season has been a positive experience for me thanks, in part, to the courtesy of your representative.

I received a phone call from your organization (hopefully recorded) regarding aeration treatment which I declined as I had it done last year. I had a second phone call. for grub control which I accepted. On August 12 a Michael ** visited my property and did aeration, I was not home and left me a invoice for $111.32. On August 13 I received a visit from Robin ** who did grub control, which I ordered. When I questioned him about yesterdays visit and invoice he said it was part of the grub control. HOWEVER I received another invoice for $118.33 so you are billing me for two services when I only ordered ONE. I have paid both under protest today but want restitution for the aeration WHICH I DID NOT ORDER. Again check your recording.

We have been using TruGreen for a few years and they have done a great job in improving the results of a tough environment. They do a thorough job and we are pleased of a job well done. Considering the extreme elements of weather to deal with it's comforting to know that the products used are carefully considered.

Our usual service tech. Damian ** arrived on time and answered all of my questions about our lawn. He is very polite and did a great job for us. He was careful not to damage any flowers or knock down our solar lights like the tree and shrub tech. did. He is a great asset to the company.

About one week after spraying our lawn, three areas started browning. Two areas were about 2ft X 10ft, and the other area was about 2ft X 5ft. They returned and put something else on the spots, and we watered the areas heavily. It took almost three months for the areas to come back where it wasn’t too noticeable. Everyone was nice when we called, and they refunded our money, however three brown areas for three months was pleasant to see.

I had a moderate amount of weeds before I hired Trugreen, now my lawn is choked with weeds. When I call to complain, they say they are coming out to reapply and don't show up. When I ask to speak with my local office I'm told they don't have a phone. When I ask to speak to the national office, they also don't have a phone. When I'm promised a refund I don't get it. All I get is more weeds.

Our lawn, we are well pleased with your service. The dandelions have all been killed and the lawn looks healthier. Mushroom rings are almost gone. There is still some Crabgrass growing next to the side of the front steps.

TruGreen did what they said they would do. I was losing the battle with rough grass and weeds. They said they could get rid of them and they did exactly that. I look forward to next year when my yard can grow lush and green without rough grass and weeds.

If I could have given them 0 stars, I would have. Do not do business with this Company as they provide horrible customer service and do not back their service guarantee. Upon first application, technician only sprayed 6,651 square feet of the 11,000 square foot in my yard. I brought this to their attention and not once has anyone within TruGreen given me a legitimate reason as to why the work order stated they treated 6,651 square feet. Not only that, but it has been over two weeks since they sprayed, and the weeds have not even started to die. Patches of my yard are full and green from the fertilizer application, but other areas are yellowish in color, like there was no fertilizer put down.

Our lawn care guy today is excellent. Extremely polite, courteous and friendly. He always does an excellent job and we prefer him to come out to the house. He always does an excellent job. I believe his name is Gary not positive.

Lawn turning Brown from curb approx 4ft wide x 62 ft long plus 2 x 8 area. Called TG for assist. Sent Lonnie ** out to review. He took photos for the Mgr. Didn't know what caused it to Brown. Weeks later BM called to review problem. No solution. Sent Lonnie to spread top soil and rye seed. Too hot to germinate. Cont'd to burn lawn. Spoke to CS reps. From Tenn, Fla, Colo. NJ. Sympathetic to help. Entered problem in file.

I love having TruGreen. My grass looks so much better and healthier. I no longer have all of the weeds I use to. The employees are very nice too. They always let me know a day before they come out too.

Ruben has been excellent to work with. He has always given me great advice and consultation. He is professional and personable. He is a credit to your company. I would recommend him to any of our friends and family. He is an excellent service technician.

Very happy with my lawn! Best on the street. Still have the odd weed but it’s getting better all the time. They come, they do the work and I get notice both via telephone and through note left by team - so I am not inconvenienced in any way but know work is completed.

Charlie ** came out and inspected my lawn, we reviewed the solution, he executed and the crabgrass is going away and the lawn is looking healthier than it has in a few years. Very happy and thankful that Charlie personally came out to look at our lawn.

The service Specialist James **, has taken care of the lawn with the utmost care! Thanks to him my lawn is, "TruGreen'! I'm so glad of my decision to let this company treatment and servicing my lawn. My recommendations to hire this company, for lawn care, goes without question!

Blair ** did not listen at all to me and treated my like I was an idiot. I understand this service and just wanted it done. Others have chased bees and done areas separately until they could provide said services. Same with the non eaten fruit. It is for show only.

I tried to figure out why I was being billed twice a month and to find out what had happened to the money that I had paid twice. The rep wouldn't listen and it wasn't resolved. Instead she sent me the ledger which was not clear. I am not sure what to do.

I usually do weed and feed myself twice a year. This year I hired TruGreen for the job. They do it 5 times and it looks great! They always leave feedbacks and tips! Great service, I recommend hiring it during winter, they offer great deals for pre payments!!

I had two very bad experiences with this company they claim are the best. They are the worst. Three years ago I paid in full the service and they literally burned my lawn. They apologize for it and nothing more. This year they skept services and my lawn is full of weeds although when they started was in very good condition. BE AWARE and keep track when they service your lawn. They are supposed to do services at 27 days interval. If they don't show up call them.

On 7 August a TruGreen representative visited our property and did not knock on the door. We have cameras on the property so that we can see what is going on both front and back yards. The only time hey went off was when he hung the final tag on the door. We had to pull weeds from the yard several days later as represented in the attached photo. It is obvious that our yard was not done or we would have seen the representative on our cameras.

Your tech did a great job of explaining what he was going to do, and what I needed to do to make it most effective. A big shout out to David **, service manager, who is always very responsive, and Quawane **, our lawn technician for a great job. Thanks TruGreen.

We worked with TruGreen a few years ago and stopped the service because we saw no real difference in the lawn even after 2 years. Last week my husband called to see how much a simple fertilization treatment would be. The person who answered the phone was in full sales mode, pressuring him to go back to a full yearly lawn service. When my husband asked what number he could call back to, he was told that they would call him. When my husband asked again, the salesperson hung up on him.

RUN, don't even consider TruGreen. Nothing but trouble, and they don't know anything about lawns. They are there to collect a paycheck, not give you the care your lawn deserves. Giving one star was too generous. Use your local small town guy, not the big company...they just DON'T CARE!!

Had Trugreen for 1 year. Lawn in worse shape than when they started. Several website comments and concerns went unsatisfied. The communication with Trugreen is somewhat difficult. The 800 number you call seems to be a service, who then passes the information to the local office. They claim to have no phone numbers or email addresses to allow the customer any contact privileges. To have a lawn look that bad after 1 year is both unacceptable and demonstrates poor Trugreen field experience. I cancelled the service several days ago. Most professional companies would not have allowed this to end as it has.

In Sep. 2017 we moved to a brand new house, the front and side lawn was all sod. The backyard was grass seeds which never made it to full bloom. There were many patchy areas by spring time, I started working on it for few months and plugged all types of weeds from the yard, one day in Sep. 2018 a TruGreen salesperson came to our neighborhood. He asked if I was interested in Golf course like lawn with 100% guarantee, we signed a one year contract for about $900.00. The first couple of visits were on time and who knows what they sprayed on our yards. Aug. 2019 is coming to end and we have the worst backyard in the zip code, I made many calls to them to fix our problem yet we got nothing but sweet promises, folks please review the attached pictures and see for yourself, I took these pictures after filling 17 bags of weeds in the past three weeks.

Aeration performed on Sat., August 24, 2019. My experience with TruGreen has been excellent over the years, and today was not any different! The work was done diligently by a very pleasant worker. I would not hesitate to refer someone to your Company, if and when the occasion arises.

Was not home when specialist arrived so am taking his word on what he did this date but trees & shrubs seem to be doing just fine at this time and all seem to be healthy and doing well. Hope to be home at the next visit and will talk with the specialist.

I would only say those from the Metroplex of Dallas, (Plano,Texas office) that are considering TruGreen....beware. And extremely cautious, that TruGreen's General Manager who is not only unethical but bonafide liar. After reassuring that he would personally make my damages right. Should you all elect to use this TruGreen (Plano, Texas) be prepared that they do not stand behind their own product (Burned lower half of my Maple tree). General Manager took my email, stating they would warrantied the tree if it should die. Never heard another thing from him, making me cancel them immediately from harming any other vegetation on my property. They burnt the lawn as well from the overspray in windy and extreme heat. Don't trust this GM or his staff, they don't care.

I have been using TruGreen for 3 years and never before had a problem. But earlier this week, I came home to find a sticker on my door that said the lawn tech couldn’t treat my front or back lawn because the gate to the backyard was locked. I never have had and don’t want my backyard treated!! I called and complained and the phone rep, instead of apologizing, made a lot of silly excuses. Finally he rescheduled the appointment for a few days later. The tech came on the appointed day, very early in the morning, and treated the front lawn but left another sticker on my door saying he could not treat the backyard because the gate was locked! WHAT DO I HAVE TO DO TO GET THIS TECH TO READ THE INSTRUCTIONS FOR MY LOCATION? I do not want and do not pay for treatment of my backyard.

They do not improve your lawn. They do not show up when they say. They do not respond to complaints. My lawn looks far worse than when I did it myself. My advice is to take the money you would have paid them, shred it, and spread it over your lawn as mulch. It will do more than they do.

Non a one on one with the customer while they are home. I think my Subject says it all. Your men need more training for your lawn care and tree care as far as I am concerned. They don’t talk to the customer when they knowledge that they see a serious problem with your lawn.

Lawn Mtce. not satisfied with constant weeds and dandelions growing and this is in the month of August. This is the first time that I have experienced this problem in all the years that I have had TRUGREEN maintain my lawn.

Their motto is A Green and Healthy Lawn Guaranteed-- but that guarantee has exclusions. I prepaid for a year of service, and I had 2 different technicians come. Each told me my lawn is 90% weeds, and will never have grass unless I reside--fair enough, but that wasn't the guarantee of the sales rep. My first call was met with push back-- my second call I was told a manager would call me within 48 hours ---60 hours later, 72 hours later still waiting. I was told they can make my lawn green, but it would be nothing but green weeds. Nothing but regrets....

I tried for lawn care last year, my front yard was okay but not in the back yard. I make sure to cancel it the beginning of the year because we will go abroad a few times this year. They came on April when we were away for a month, they send me a bill to pay and the service will be continue. I didn’t want to continue the service this year and I called them that I didn’t signed the contract this year and already canceled it just in case they automatically continues the contract last year. It’s not about $66.21 payment but as a big company (even small) not doing this kind of stuff. God know how my heart is...I would rather to give to people who needed the money than pay this. At the end I pay it. Just don’t want to argue for this amount of money. It’s so disappointing I will look for another company for the next lawn care.

My lawn is very healthy weeds minimal and a very beautiful green. Shrubs and trees growing and very healthy also. Will continue to use your service as I am very happy with the results and care you give my landscape.

We have been very happy with TruGreen. Our lawn looks great and the TruGreen people that have been applying the products have improved our lawn.. I would highly recommend TruGreen.. The people are always very pleasant and mannerly and always make sure the product covers the entire lawn.

I am very pleased with service. The man who does the service at my house Titus ** is always very courteous and pleasant. I have used your lawn service for about twenty years and I have always been very pleased.

I was pleased to meet your rep and mentioned to him that us old folks (83), don't rise as early as the eager young folk so we answer the door in night attire. Otherwise, all is well and I like your service.

Scott ** has been providing excellent Trugreen service for us for many years. He usually arrives early and if he sees a light on he will ring the doorbell and bring our newspaper to us. He always explains what he will be doing. We really appreciate the excellent service Scott has provided over the years.

I was told by phone that my yard would receive the Aeration and reseed last Thursday on August 15th. As of today it has never happened. I was told there would be a phone call if this was rescheduled in which I didn't receive and your records indicated that the service had been completed. Very unhappy after waiting and removing items from my yard so the service could be done.

I am very pleased with my lawn care. They do as they say. Their accounting is accurate and they will give you all of your services that you pay for. I like having only grass in my yard. I have no weeds, no thistles, and the yard is covered in grass, and it is green.

Our lawn has never looked better. You can trust TruGreen, they take good care of your lawn and you as a customer. We have had the service for about 4 years now and would not change a thing about their service. If you have a question or problem, they address it professionally and on a timely basis. Highly recommend them for your lawncare.

I would like to recognize David for his service of today. With his expertise and professionalism he make us feel that with Trugreen we are in really good hands. Thank You David! And Thank You Team!

I'd like to commend TruGreen on their courteous, friendly and professional crew members. As requested by me, TruGreen always notifies me at least 24 hours ahead of service. My yard may be the best looking on the block! Easter dinner is at my house each year. My family members always compliment me on the way my yard looks.

Dustin ** was the specialist who went above and beyond explaining what treatment would be done, what I need to do as far as trimming mainly four shrubs that I almost pulled up. He indicated that with the treatment, the shrubs should survive. He was very helpful.

Tree & Shrub. Project was done while we were away but appears to be complete and well done. Notice was left in back yard and information was left on the door. Appropriate measures were taken to prevent disease and promote growth. Thank you for your timeliness.

Sam works very professionally and diligently. He always gives me advice to me on how to care the lawn. He is very friendly and talked to me every time he finishes a session of work. Being a professional lawn carer, he never spoke bad to other companies.

I had some problems with a recent treatment. I called to complain and they sent the manager out within 3 working days. He immediately saw the problem and committed to fixing it. Within a week I had a Senior Technician come out to fix the problems. So far, things are looking much better.

After a bad year last year I spoke with Chris ** and he assured me that he would work with me this season to correct a failing lawn. I have not been able to get a hold of him since our talk in January. I now have 60% of nut sludge in my lawn. I could go on for another hour with the bad experience I have had with TruGreen. I would love to talk to John Cowles to tell him the whole story. After reading this I am hoping someone will call so that we may resolve the problem I am having. Thank You. Tom ** Murrells Inlet, SC

I never received the service that I paid for. They ran out of weed control and were supposed to come back. Never did! So I cancelled them. Then they come out this year when I wasn't home and sprayed. I called immediately and they apologized. Now however, they are harassing me to pay for the service that I cancelled! Worse company ever!

I signed up for TruGreen's lawn service for the first time ever this year. I do not notice much difference in the weeds in my yard than when we were treating ourselves but that’s not my complaint - since signing up they have attempted to upcharge me several times for mostly yard insect treatments. I got a call stating that the person who recently inspected my yard noticed several species of insects on the trees, bushes, and shrubs which could destroy those and potentially my home. Well I have none of those in my yard. We have cut down and dug up all bushes and last year had two trees cut down. So when I brought this up to her she apologized and stated she was just relaying what the tech told her. Well conveniently they were scheduled to be here the next day to service my lawn, which I’m assuming they were hoping to add on the unnecessary bug treatment too.

Brian ** came out and did a followup call because of the lanternfly issue. He did a great job and was very conscientous and listened to my concerns. I would give Brian a 10 out of 10. However, we are still having extreme lanternfly issues so I have called yet again. I am waiting on someone to call me back to explain if we have any more options.

We paid over $600 for their complete lawn service. They never come out. Every single time we have them scheduled they have one excuse or another of why we couldn't get serviced that day. "Mechanical Issues" "Not enough time" amongst many others. We have had them since May, it is now middle of August and we have more weeds now than when we started.

I had been a TruGreen customer for a few years after they bought the company I previously used for my lawn service. In that time frame, the quality of both lawn care and customer service diminished considerably. Early this summer, I contacted customer service to see if they could send someone to my property to better tailor my service and address the issues I was seeing. After some back and forth, some no-shows to their scheduled appointments, I finally had enough and switched to a different provider.

I am pleased with your work and performance. Taking care of the lawn, spraying for the mosquitos and adding fertilizer. We don't have any issues and when we do you take care of it. Thank you and keep it up.

We used TruGreen for a couple of years. They did a good job until last month. We had a mosquito treatment and the technician spilled something on our new driveway. After 4 calls to customer service and not until we canceled our future service did anyone call back. The person that did call was less than interested in helping us. I’ve attempted to clean the spill myself with no luck. Although the customer service reps were polite, the end result was very poor service and the need for a professional driveway service to come out to repair the damage.

Just putting it out there. If any of you use TruGreen to take care of your lawn, BEWARE! I've been using them since November of last year. I didn't understand why I was not getting the results I wanted and what they guaranteed after 9 months until yesterday. The technician that apparently comes out and sprays my lawn stated he arrived at my home at 10:54am yesterday, knocked on my door and since I did not answer he went ahead and went in my backyard and sprayed and continued with the front of the house. Then he proceeded and wrote up his recommendations and emailed me the receipt of his services. WELL! How ODD!! My security cameras did not pick him up and my backyard gate was locked and on top of that I was home all day and did not see him on my property.

Joshua was courteous and very professional on his last visit. He arrived on time, let us know he was there and got started right away. He had us let the dogs out before spraying the backyard. Once he was completed, he came to the door and asked if I had any questions.

I am very pleased with my TruGreen lawn service mainly because of the specialist that takes care of my lawn. His name is Fabio ** and he does a terrific job. He takes extra special care of my lawn and always explains to me what he has done. The only complaint I have about TruGreen is the management or should I say lack of management at the local main office. I have never been able to communicate with them so as long as I can deal solely with Fabio I am happy. If I am forced to deal with the local office I will probably cancel my account as I have done in the past.

Over the past number of years, I have been very pleased with the service as well as the technicians. In the past two years I had and still have an issue with broadleaved weeds. I realize that Killex is no longer an option, but more intense application of Fiesta or the like should get rid of the pesky problem. I hope you can effect a cure.

I have always found these people to be considerate helpful and if you need to postpone or change date of application they are willing to accommodate you. Their work is good and if you have any concerns they most willingly help solve the problem.

Great job, by a real good specialist Richard **. Very good explaining what he did and why. When I know he is coming to do my lawn I know it will be done right and he will do all that I have coming to me.

Mosquito spraying. Krystina was friendly, receptive to questions, and did a thorough job. I am happy to do this but I have said all I want or need to say. I don't have time to think of 40 words but would like to give credit to Krystina if possible.

The most appreciated aspect of being a TruGreen customer is their response time and attention to detail. First indicators of possible insect damage were reported by telephone and received action type response within a 48 hour period. prior notification of expected routine service appointments via telephone recordings are appreciated. General professionalism in all aspects of customer care and attention to detail have been both positive and appreciated.

I used TruGreen this year and 7 application should be done throughout the year and they promise the result is guaranteed. HOWEVER their treatment didn't work at all! Actually today is the second free emergency service for me because my lawn was covered by crabgrass already... BUT on that service day I waited at home from 7am to 9pm and nobody showed up BUT their online system said that the technician arrived at 6:22pm and the service has been done!!!! They are not only unprofessional but also lying!!

Unfortunately my lawn has gotten worse. A multitude of weeds both front and back plus the front continues to remain brown throughout and there are long strands of grass coming through the entire front. The area between the street and the sidewalk has many bare spots. Need Charlie to return and make another assessment as it never looked good this summer. Have him call me at ** when he is returning. Thanks. Herb

Lawn care results? My lawn is in worse condition in memory. Weeds spreading, I complain, but very little improvement. If this continues, I'll drop TruGreen. I would appreciate your attention to this matter. I would be glad to talk to one of your representatives. Please contact me at your first opportunity.

I think the weed application though it says will work on nutsedge, did not. I went to Home Depot and used the nutsedge specific and they had caused the yellowing. Nutsedge is tenacious. Also, I added the fungicide. Two treatments. The first about 2 weeks ago. No improvement yet.

Very happy with the TruGreen Tech Specialist, Charles ** that has performed our most recent applications. He is both friendly and knowledgeable. Keep up the good work. Charles should be recognized by your company for his work with his customers.

I didn't know the weed killer was that potent. I have a lot of brown bare spots all over the lawn now. The mosquito control is very good, will need another appt. for August. Overall the men are very knowledgeable and polite.

My husband is ill and Craig the technician knows this and went out of his way to be considerate: more importantly, the service is excellent and the shrubs look fantastic now and always! Why would anyone want to use any other service? Thank you so much.

Beautiful lawns are mainly about feeding the good stuff (grass) and killing the bad stuff (weeds) along with a few other steps like the right PH, killing grubs, and aeration/seeding. TRUGREEN does a great job on all these elements. They do it at the right time for just fractionally more (the value of your saved labor) than you would need to pay for the lawn products -- not to mention that you don't need to handle the chemicals. The result is a fantastic lawn. I love how my lawn looks and what it feels like to walk barefoot on a beautiful thick green carpet of grass!!

I ordered service for mosquitoes and I was told they would come out tomorrow. That did not happen. I called each day and the recorder would always say tomorrow they would be out. So after a week of this I ordered from another company. They came out within 4 hours. Sooo if you need something done sooner than later then this is not the right company for you.

TruGreen has recently changed to a shorter hose to provide service. There was no notification to customers. Therefore, I am not getting the same service I originally signed up for. You can not talk to your local office. You can only talk to a rep somewhere in US who sends email to technician or local office. No responses are ever received. Ineffective customer service policy. After 30+ years as customer, I will be looking for a new company for both lawn & tree services.

I have had their service for 1.5 seasons. First year showed improvement. Second season my grass started to die after the first treatment. After the second treatment about 50% of my grass has died. It took place right after TruGreen's service. I have tried to contact the company, TruGreen of Lorton, Va. The management has not returned my calls. I noticed that out of about 10 service calls I had about six different technicians. I do not have confidence in what these people tell me about the lawn.

I had the worst experience with this company...I hired them because I thought that I would have a beautiful looking lawn in a year! I never saw them when they came out, but they left the sign in the yard. I was having to call to get them back out. Everything they do is over the phone. There is nothing personable about this company. I have less grass now than I did when they started. I paid for the year, not sure what I paid for since every time they do what they call a "special treatment". Out comes the wallet again!! They did treatments that I didn't ask to have done. Now I've been turned over to a collection agency because I refuse to pay services that were probably not rendered. I have never wasted so much money and got less than I deserved!!! I would stay away from this company!!! There are more reputable companies out there....I give TruGreen an F.

Robert (**) has done an excellent job caring for our lawn, trees and shrubs. Our yard also is one on the nicest looking yards in the neighborhood. That is why I will continue to use TruGreen to care for my yard.

Three years NUTSEDGE remains! Why, is it still there? I'm not happy. I just had to go and spend twenty more dollars to get rid of the nutsedge. I will not continue this service next year. What am I paying for? Curb appeal stinks!

Difference of amount of lawn to be covered handled easily and completed Thanks to my lawn care man. Terry did a great job getting it resolved and redone. Thanks TruGreen and Terry for getting this all taken care of.

The TruGreen representative provided recommendations for me at the start of summer. Since following those recommendations the lawn is healthy and flourishing. New plantings around shady areas are taking hold. This has been a good year. They were able to answer questions and offer suggestions.

In past 18 years I have used other services to ensure my lawn and yard were cared for properly. Last year I did a study of several services and decided to try TruGreen as service in the past had never really been that great. It has turned out to be the best decision I have ever made. Best customer service I have ever experienced and they do exactly what they say they will. Would never go back to any of the others.

Mike ** has been our technician for a number of years and knows our property or pets and their family very well and has a tremendous level of service and care with each and every visit. The customer service call center is a little clunky and that the communication flow between offices from the central center isn’t always seem less.

Lawn Treatment was done regularly. We had a weed free lawn. The rains brought out a lot of mushrooms. It was difficult to clear then. The rain was on almost every day. The grass was growing fast, which would have choked any weeds that would want to come up.

Since starting the TruGreen services, my lawn has improved in appearance and density with almost no visible weeds. The service tech have been polite and have kept me informed about everything they are doing as well as upcoming scheduled services. If weeds are found, all it takes is a phone call to get a technician out to retreat the lawn. That's pretty good customer service.

Received a phone message for lawn service for 8/2/2019. It rained that day and no service was provided (understandable). Thought it would be scheduled the next day or two, as of 8/6/2019 still no service. Will it be rescheduled? Should we call?

Co. Representative gave advice as to further treatment of several unhealthy trees. We have taken that advice and are awaiting results. If trees are saved, TruGreen rep can take credit for improving our lawn. We have used this service and have generally been pleased with results and hope that continues.

Tony is the best every time he does a service. Please note I AM DUE MY NEXT SERVICE. Please schedule him for the week of August starting on Aug 5. I have crabgrass and some weeds that need attention probably need bug spray. Having him call prior to coming **.

The specialist that was send did a fantastic job. She was professional, thorough and very concerned to make certain all my concerns were addressed. She was in and out before I knew it. I will highly recommend TruGreen to my friends and family.

Did not call - showed up and ask if we would consider letting them spray the trees etc. Pointed out your company repairs sprinklers, I had three heads not working correctly. Just a heads up they are now working the yard parson was also noting mowed too short - mower was set at 3 1/2 inches - still need the thistles sprayed. Had them for three years now!!

We have started using TruGreen this year. And we get so many complaints on our lawn. Just recently we seem to have some weeds coming up so I called trugreen and they're coming back out to spray again. No hesitation. No questions. Just "We'll be back out in the next 3 days." Great customer satisfaction.

Service is great, Chad goes above and beyond, very friendly knowledgeable and courteous! Price is fair as well if you prepay! They always call in advance and arrive when they are scheduled for. TruGreen has been in the business a long time and live up to the standards. Always leave an invoice and give good suggestions on how to improve your yard.

Newly planted lawn came up with a lot of weeds. Hired TruGreen for help. First treatment helped and technician was great but needed a re-treatment. OMG!!! What a nightmare!! Promised four times but never happened. Weeds are choking out grass and call after call with promise after promise and delay after delay and nobody ever showed up to do the job! Their guarantee means nothing! I finally gave up and cancelled them. Will do the job myself! I am 70 years old and tired of having to do everything myself! Was hoping for a little help!

I hired TruGreen to improve the color and density of my lawn. 24 hours after the last service my grass turned to a yellow brown color due to treatment. I called their customer service and they said someone will come out to check in a few days. Absolutely no urgency. Extremely disappointed in their service.

I called the 800 number and signed up for a plan. I made sure the rep noted down that the first visit of the technician to the house had to be by appointment, because I, the customer, needed to be at the house on this first visit because I wanted to discuss the condition and history of my 2+ acre lawn before I can proceed. Several days later, I receive an automated call advising me that the technician is on his way to the house. I called the 800 number and mentioned that I am not able to meet the technician on a short notice and that they need to make an appointment at least a day in advance. I also told them that I will be out of town for two weeks and that this appointment should be after that date.

The technician, Zachary **, was very accommodating by adjusting his schedule around mine to let me mow the lawn first. He was thorough and pleasant. He was also very respectful of the yard, flower pots etc. making sure that he did not disrupt anything with his hoses.

Service for grubs and fertilizer. Great job. Service person did a great job; notifying when he was here, what he was here for and when he was finished. Thanks for the service. Keep His smile on your face, His peace in your thoughts and His Love in your heart.

Prior to our most recent Lawn Care treatment, I called and spoke with TruGreen office notifying them that we have Zeon Zoysia sod that had been laid 4 weeks previous. I shared with that that only products that would benefit the new lawn was not to be used. I was reassured that my message would be given to the tech. This was last week the service was done. Today my grass is dying. This needs to be corrected immediately, please. My new lawn cost me $1,500 and I cannot afford to replace it. Thank you so much for your consideration of this issue and doing whatever is necessary to correct it as soon as possible. Blessings!

In April of 2018 I contacted TruGreen to treat my lawn. On 4/24/18 Kevin ** came out and looked at my lawn and said they could definitely improve it. Said I might see some decline at first but should fill in nicely and by the end of this season I should see some definite improvement. Various treatments were performed starting 5/1-10/18 for a total of 7 treatments at a cost of $400.18. As Aug and September past I noticed a large portion of my lawn was turning brown and dying. In no part of my lawn did I see any improvement, only thinner and browner. By the spring of 2019 60% of my lawn was dead. Calls to TruGreen were unanswered.

Looking to get a quote for some basic maintenance and mentioned I was looking for pricing from here and other places. I was given the reply as if I "don’t care about my yard" just because of the simple statement that I am looking at multiple companies and not choosing to go with TruGreen right away. Multiple companies use similar if not the same products, but at the end of the day if the customer service sucks then it doesn't matter how great your "premium product" is compared to others. Even in the end if the product is superior, you're not earning my business by talking down to me. Good luck.

There are stripes on on the lawn in the front of our home indicating a very uneven application of the fertilizer. The appearance is not what we hope for using the services of TRUGREEN. Is it possible for this appearance to be corrected? Up to this point we have been pleased with the service provided by TRUGREEN.

This is the second year we've had lawn service from TruGreen, and our lawn has never looked better. The superior organic products the company uses and the care of the knowledgable techs is paying off. We also enjoy our yard being a mosquito-free zone, thanks to the scheduled mosquito spraying from TruGreen.

TruGreen bought out Turf Masters which was an amazing lawn service. Now I have TruGreen and they are awful. They skimp on put any product down, don’t blow off sidewalks and have a bunch of people working there that really could care less about doing it right. I have complained just about every time they have come to the house. Nothing has changed. Please if you want a amazing lawn then do not hire TruGreen. My lawn looks like ** ever since they took it over. They will not be doing it next year for sure. They're freakin' awful.

What sets Tru-Green apart from other service providers is their willingness to return until the customer is satisfied with results. On July 24, Joshua ** provided this service for me. We spoke prior to his application of weed control substances and he explained what and why he was using these chemicals. He was very thorough and answered each question I had. I am also very appreciative of the print-out he gave me when the treatment was finished. This makes it possible for me to refresh my memory of what I should do to get the best results from treatment. Thank you!

After 2 treatments my lawn still had weeds and was brown in spots. I called the TruGreen office and told them and shortly after their company troubleshooter came down and re treated my lawn with some different chemicals and he explained my problems due to the excessive heat. He told me that it should start to clear up in 10 days or to call him back, So far it has been getting better and I am delighted I am with TruGreen.

Our property is difficult to service with considerable elevation changes and a variety of trees and plants scattered about. We've consistently enjoyed good service e and great results with our service. When one kind of new weed appears the solutions are changed immediately. The consistent care has resulted in what our community calls the best lawn in the development. We agree and are thankful.

I was skeptical about their satisfaction guarantee, but they REALLy mean it. They always follow up after service to make sure we're happy. If we aren't they come out and fix it. The specialists who come to the house are friendly and knowledgeable (for real). Even though they are out in the heat all day they are always so kind and ready to answer any questions. We have the mosquito and lawn service. Couldn't be happier. My yard was a mess when they started. I've had so many neighbors come by and ask me what I'm doing to it... it's funny actually. Hopefully, TruGreen will have a ton of clients in the neighborhood soon.

Could not be happier. And the gentleman (Mr Rodney **) is the best. Always greets you with a smile. Just makes your day more pleasant. Mr ** knocks at door and lets you know that he is there and what he is going to do for that application. He lets me know when he is finished and any special instructions I may need to follow.

It's been hit or miss with me. 1st application went very well seeing results immediately, knocked out a good chunk of our creeping charlie. 2nd application saw nothing really happen, but we were in the middle of excessive rain. We called to have it resprayed and the tech came to our door, but did nothing, we were very upset. Both called and went online to complain and they came out the next day. Then saw we were scheduled for a service last Saturday, 7-27-19, and waited around the house so we could talk to the tech. My scheduled window was 8am-1pm, never showed even though my wife saw them 2 blocks away!! Called the number after 1 and she assured me that they would stop and even said she would have them call me, never did. So I'm again disappointed with TruGreen.

Treatment killed grass. I have had a experience 2 months ago or more. I complained that a 3' to 4' area was dead. Someone came out, looked, agreed and said this will be replaced by sod. The date came and no sod. I called again. Someone else came out. Said they would tell their supervisor Thomas. Another appointment was made and no one came out. I still have the dead area the side my garage. Can someone please finally help.