TruGreen Lawn Care Reviews

TruGreen did not show up for appointment on two occasions. When I complained after receiving the service, I was told by the customer service person that they would give me a 10% discount. That was 2 weeks ago. Follow up call on 10/29, rep stated refund would be processed in 2 days. Still no refund.

Very professional and knowledgeable. Explained everything he was doing and where he sprayed and why he couldn't spray in certain areas. Took me out and showed me the areas. Also told me when the Bermuda seed is planted. In the spring it will need to be watered constantly.

As always very good lawn service. Tend to need to keep lawn green and as close to weed free as possible. Service tech will almost always check if you are home to discuss your lawn needs and then goes about business.

After 20 year plus relationship and significantly reducing our yard size, we struggle with the results we have hoped for. We are working with Your management team led by Chris ** so we are hoping for improved results. Feel free to connect with me later.

William took care of my lawn needs with professionalism and did everything he could to satisfy our issues. I am very pleased with the results and will continue to be a customer. I have told friends and relatives about my beautiful lawn and how TruGreen really wants to take care of their customers.

I’m pleased with the service performed on my yard (aeration), I was kept informed on the status leading up to the actual service and completion of the service. Complete turnaround, this is the TruGreen l know. Customer who is kept informed is a happy customer.

TruGreen is doing a good job of maintaining my lawn. There are a few spots that need to be addressed. Probably need to have to resprayed due to all the rain we've experienced. My yard was treated a day before the rains started again.

My lawn never looked so good. Since I started using TruGreen I get a lot of compliments from my neighbors and friends and family. The workers are very professional and respect and I'm glad I made that call to TruGreen... Thank you guys very much for service well done. Happy home owner.

Application of Lawn Fertilizer for weed control. The recommendation from Specialist ** - Eulus ** truck no. ** applying TruHealth Lawn Service. Our lawn had a large influx of weeds and because of this our lawn was beginning to look like a forest. This application and recommendation should allow our lawn to look very good next season.

It looked good until a section in my backyard looks like it was skipped with the seed. The holes were there but nothing grew in the area. There is a big bare spot in my backyard and my front has thin areas as indicated by my lawn technician.

TruGreen is taking care of our lawn, shrubs, weeds and trees. Our lawn is always green and our trees and shrubs look very healthy. They call us a day ahead to tell us they are coming the next day and they know exactly when to come.

As a first time customer I was impressed with the information that helped me decide to hire TruGreen. The sales rep was informative and answered all my questions. I was convinced I was about to hire a more skilled company to care for my lawn and for a more competitive price as well. Win win! The tech was on time for my first application and took the time to walk around the yard and describe what was required. So far so good.

All the Technicians that provide service to my residence are Phenomenal. They do a great job in serving my residence. Very polite, courteous and they give me advice on caring for my lawn, scrubs and keeping insects off my lawn. I am very pleased and satisfied. Michael has really helped me in keeping my lawn looking beautiful by giving me tips. Great Job to the TEAM.

No lawn is perfect, but TruGreen brought our lawn back to life. I just wish they could have gotten rid of the "crabgrass" clumps. I would think they would have the capability to do that. I truly wish they could have, as otherwise they would have been superb. They told me how to do it by digging it out, but I though they would have a better way.

It has been a great experience. I love the emails that the service is going to be done. Everyone is always quite professional. I appreciate their heads up because I have dogs. I was also skeptical about the mosquito spraying but it worked.

I have had TruGreen for 20 plus years. In Raleigh, I had relatively good service although I battled crabgrass every year in which they struggled to control. I have had them for 2 plus years in Southport, NC. It has been a terrible experience. Weeds, army worms, thinning turf, etc. along with different technicians telling me different reasons as to why my Bermuda sod was not improving. I recently cut them loose. I provided the TruGreen customer representative the details of my dissatisfaction. In fact, I asked the representative to have someone from corporate not affiliated with the Wilmington, NC office to call me. I wanted to share my experiences. She stated that I would receive a call. That was over a month ago. I am not sure TruGreen really cares about their customers at any level.

I prepaid for my lawn service. First application went well after that totally downhill. I have been trying to get in contact with TruGreen for months and have made numerous attempts. Each time I get the same response "A manager will contact you within 2 days." Never ever happens so I call back and get the same line every time. On top of not returning my calls I get numerous calls and emails wanting me to upgrade my service. Waste of time and money.

Worst company for customer service. The local branch charged my account twice and is yet to approve a refund after a week. No one can provide any accurate information on the refund. I am still waiting.

I have been very pleased with the service and helpful representatives of TruGreen. Everyone understands their job and I am informed with every step along the way. This is my first experience with any outside lawn care service and it is great so far.

I have gone from practically no lawn in August to a beautiful green lawn since starting with TruGreen. Lawn has been re-seeded and irrigated successfully. Thank you! I now have a thick, healthy lawn. The gentleman was kind enough to wait till I got home to complete his service.

Lawn looks great. I feel like a person and not a number with all the personal service. No one is pushy and I feel this is a great company. I love that a real person has talked to me about the lawn care and truly listened to what I wanted. Once the lady down the street was given my lawn treatment being it was the same address except it wasn't North but West. TruGreen took no time at all to rectify the mistake. Thank you!!!

We recently had our home built and are attempting to establish our lawn. We thought we would try TruGreen to help the process. We found TruGreen to be very helpful to both our concerns of the lawn not taking off quickly as well as providing suggestions we could do to improve our soil quality. TruGreen went out of their way to ensure we were properly seeded and that the soil was properly aerated. At the end of the first year, we have a healthy and green lawn. I am certain the lawn will be lush and vibrant next spring.

I wish to congratulate your service technician that serviced my lawn this past week. She came to my door and greeted me with respect and courtesy. She explained what she was doing today to help my lawn, she asked if I had any concerns or questions. I watched her through the windows and she was very thorough and cautious not to spray my roses. She didn't see me, it was not like I didn't trust her, I just wanted to watch the application. Afterwards she again came to my door and left the printout of the application applied with all the details. Outstanding technician that TruGreen must be proud of. Please give her my thanks for her wonderful job and showing of respect toward me.

Our lawn was looking pretty bad, so we hired TruGreen for the year. The technician said it would take a couple years to bring it back. After one season of services, the lawn looks much better. We definitely plan to use TruGreen next season!!

I purchased my home Oct 2017, the lawn truly needed some TLC so I hired TruGreen. They did a wonderful job getting rid of weeds and improving the growth of my lawn. I will continue with the lawn service next year but not shrub and mosquito service. Wasn't as pleased with those services.

Thank you and the gentleman that care for my lawn. They have been very honest with me when they did not do the treatment in my backyard. They explained why and remember that another treatment was pending. Also the ones I talked to on the phone have been very helpful.

It's easy to reach TruGreen to leave a feedback or ask for a back service, but it's very difficult to get different specialists coordinated and on the same page. They don't understand your lawn equally. For example, I had reseeding and aeration serviced on a Friday, and the specialist told me I have lots of grub bugs and need a grub service ASAP in a day or two, otherwise the new seeds will be eaten.

Mr. Duane ** came and applied fertilizer to my grass to improve its health and color. He was friendly, well trained, got right to the treatment and asked if I had any questions. He did a superb job. I was very pleased with his work and professionalism.

Varying service. Never know if someone will actually show up. Pay for things you sometimes don’t get the results of, like a soil sample. Techs almost never go in the backyard. You can make any request you like on the phone, but in my experience you won’t get a callback.

I have been using TruGreen for my lawn and shrubs for a little over 2 years, trying to keep up with my neighbors. They call ahead always to let me know they are coming and always leave copies notes on condition and recommendations. My yard looks great.

I had a concern About some of my St. Augustine grass turning yellow 1 week after application. It ended up not being a problem but until I knew, I called in and was promised that someone would be out to check to make sure what was going on. Didn’t come. Am getting use to being promised by corporate and them not following through. Don’t like it much. 4 weeks later, I called in to inform them that nobody had ever shown up, they were very helpful but by that time, if there would have been a problem, it would have been too late.

I called and canceled my service when we were very dissatisfied with weeds. I called my rep to let him know about the problem several times. TruGreen continued with service with no improvement. We decided to cancel our service. I called the Cape Coral, Fl office and told them I wanted to cancel the service. I then get an invoice that allegedly was separate from my automatic billing to my credit card along with a letter from collection agency.

I have been asking for a person to contact me. Two times on the 800 number. I checked to have someone call me after my last service. My yard is dying. The brown spots are getting larger, I need someone to besides the service tech to come and look what is going on. I had nice grass when this service started, now it's junk. For the last time, I want to talk to someone.

Customer service rep legitimately cared about my concerns and listened to me. It made me feel valued as a customer and I appreciated the feeling the call gave me. I was able to get rescheduled and am happy with the service.

Alysha did as I asked about my problem with box elder bugs that were infesting around my garage door. She sprayed that area as well as around my house. I checked later in the day and found a lot of bugs dead on my driveway. I haven't had any further problem. THANKS.

Our lawn care experience did not have a smooth start. We had to have "second visits" to complete the first weed control visit as weeds were stubborn and first visit did not get all of the weeds (which is normal for beginning of season). Then we had to have "second visit" to fix a fertilizer visit due to improper coverage and green stripes in the yard. TruGreen did send someone out to correct these issues and we did have good results each time. Our neighbors have complimented on the look of our yard and I have referred them to TruGreen.

My experience with TruGreen is right in the middle. The positives: They are reliable. The app holds appointment information, tech information, visit notes, and a GPS of where and when to expect the technician. The negatives: Their plan is not yard specific. Technician notes are generic and sometimes not truthful (i.e. notes say yard looks great, but it is patchy or burnt). My last note said the tech knocked on the door, but no one was home. However, I was and heard (and saw) him leave the note so I chased him down the driveway. I would have rated lower had it not been that they are reliable.

I've had two other service providers for my lawn care over the past fifteen years and I can honestly say that TruGreen surpasses the level of service that I received from them and my lawn has never looked better. We've even had friends and neighbors comment on how nice our lawn looks this year. That most certainly has never happened before. Count me impressed. Also, the other providers cost me more money, why did I not do this sooner; consider this your public notice. THANK YOU!

This is the first year TruGreen has treated my yard. Overall, pleased with everything. The grass is very green would like to work on the thickness for next year. There was a small issue that needs to be corrected with the amount of treatments I received. Signed up for 7 for the year. Only received 6. Other than that, workers great... Would recommend to others.

The TruGreen team was very professional, were very interested if I had any specific areas of concerns and listen intently to my concerns and addressed the areas (especially the person who did the aeration/overseeding). Very pleased at this point and will highly recommend to others.

If you're looking for a lawn service that keeps its word TruGreen is your choice. It’s one thing to say you're going to honor your service and backing it up and that’s shared TruGreen does. I have been a customer for many years and they always work with me to be able continue my service with them.

The only issue I had is my service would get rescheduled over and over. Then it took weeks to get service. The people doing the actual service are great. I only experienced scheduling problems this year. Nothing in the past. Maybe our crazy weather had something to do with it.

Stepan is superb! I had a rough start but since getting Stephan on my yard I am nothing but happy. He is very knowledgeable and my yard is looking great. The grass still is coming along but so much better.

Good job and TruGreen stands by their work. Aeration and seeding was performed great. Mosquito defense works wonders and made this summer a pleasure. Will continue to use in the future and recommend to friends and family. Fertilizer kept the grass green and lush all summer.

TruGreen technician came to my front door to let me know they were there but it took me a while to get to the door. It appears that they did a good job with service scheduled so I have no complaints with technicians or work performed.

Service is always on time preceded by a reminder call, and lawn looks somewhat improved from previous service. I am looking forward to next year with hopes of even further improvement. My lawn is very important to the overall appearance of my home. Thank you.

TruGreen has worked with us over the years to keep our lawn and shrubs healthy and bug-free. The specialists over the years have changed; but their service and attitude have not. They have all been knowledgeable, friendly, and efficient. They have all been willing to advise us as to what our lawn and shrubs need. Their comments and recomendations each time they treat our lawn and shrubs are very helpful. When we follow the recommendations, we see the results. Our lawn and shrulbs look good all year round.

I watched the weeds deteriorate according to the info I received on my order. It was unbelievable to watch the weeds begin to wilt. I like the Service techs and there help in understanding what will occur from the application being applied. Service is really great and precise.

Communication is lacking between office and customer. I was told I would have Potash service done on 9/22/2018. That never happened and no one called me to say why. I called and they rescheduled for 9/27/2018. That never happened and no one called to say why. I called and they had no explanation for cancelling. They rescheduled for 10/2/2018. That never happened and no one called to say why. I called and they had no explanation again. Someone finally came out on 10/8/2018. The driver's spreader for the Potash was broken and he had to use a small handheld spreader. I have no idea if he covered all of my property as I did not follow him around the yard. The office has 3 different ways to contact me. COMMUNICATION is the key... I am very satisfied with my tech Paul **. He is knowledgeable and understands my yard needs.

Braxton from TruGreen has been out to treat our lawn all summer. He has been extremely professional and we have seen a huge improvement in our lawn over the last 6 months and have been very happy with all the services TruGreen has provided!

After a rough start this summer--weeds, lawn not thriving, brown patches, repeated complaints, often change of specialists, Max came on the scene and made our lawn's revival his special project. His patient care and concern finally yielded beautiful results. In our 20+ years with TruGreen, our lawn has never been this beautiful. Lush green weedfree even at the end of October!! Thanks to nature and Max's expert care, we are happy and proud of our beautiful lawn.

Called 6 times. NO ONE EVER CALLED BACK. Your guy never showed up, went to the wrong address and can't get it straight. Bunch of idiots. Not paying for something I did not get. I called 6 times, never a callback. I have your service in IL and it's great but the Indiana service is VERY unprofessional. I cancelled all future service and got someone who knows what they're doing...

I love having TruGreen services. I never have to worry if they are coming because I always receive notifications about what service I will receive and they show up when they say they will. My lawn improves with each service. Highly recommend.

I have been a TruGreen customer since 2013 and am truly pleased with the service. I receive a courtesy call the day before my lawn treatment and my representative makes sure I am pleased with the way my lawn looks and does extra spot treatments where needed.

Lawn care specialist was very thorough and courteous!!! I would recommend TruGreen to anybody! They are prompt to come out and take care of any problems that I have. If they come back to correct a problem, I have never been charged for it.

Your workers are professional and compassionate. I have trust and confidence in your staff. They have made living outside better again. My lawn looks much better. I still need them to plant grass on my lawn and aerated. I will recommend TruGreen to anyone.

Pest Control Service - This service was a re-do after initial first application. This time the tech did a very good job around foundation and needed areas. The first application left pests and did not spend enough time spraying. 2nd application was very good!!

Your team does a very nice job. They are courteous and friendly. Thanks for hiring great people who care about the quality of work that is performed. In this era of poor work ethics, your employees stand out. I'm sure that is because of excellent leadership and interviewing practices. Keep training your people well as that is critical to their success and doing a quality job for me! Thanks.

I am very pleased with TruGreen’s performance this past year. As promised, you got rid of all the creeping charlie and the lawn has never looked better. I would like a recommendation for next year to continue this progress.

I have been very happy with the help given to my lawn by the TruGreen servicemen. The improvement is obvious. Appointments were kept on time. Each of the men were courteous and helpful. I also appreciated the summary of the work performed.

Terrible service in general this season and after 3 years of full service from your company (lawn, tree & shrub, lawn pest, and mosquito defense) this year the lawn performed poorly with evidence of active disease, bare spots, and weeds. Also punctuality of service visits was extremely inconsistent. On numerous occasions this year I received advance notifications by phone and on the mobile app of planned service visits, but often they were 'no shows' without explanation. On at least two occasions this year I've called and expressed dissatisfaction to your call center reps but never got a return call or visit from anyone with authority or interest to address my concerns. From my perspective you don't care about my satisfaction or reward my loyalty. I will shop around for alternative lawn care service providers for 2019.

Had service done, when I got home, noticed that the aeration appeared not to be done, and seed was. Waited 3 weeks, watered as directed, no new grass. Called TruGreen and they said they would do again. They schemed 11/22, never showed up. Called again and told service would be done 11/29. Called for confirmation a few days before service, told not scheduled for 11/29. I plan on asking for a refund for this service if they don’t do it soon as it may already be too late in the season to grow anything.

The technician was extremely knowledgeable from everything to lawn, tree, shrub and flower care. I asked him a million questions and his answers were thorough and precise. His expertise and knowledge was evident in his responses. I’m a TruGreen customer for life based on his service.

The application (fungicide) was done promptly and on time as requested. The technician advised when he arrived. He did not notify though when he left. Nevertheless, I saw him do his job all over the yard. I strongly recommend TruGreen for all lawn applications starting in early spring thru late fall.

Always on time and great service. Always can count on a green lawn and Gary (the tech) will take the time to make sure problems are taken care of. TruGreen always stands behind their service and have excellent techs that care.

TruGreen saved my gardenia shrubs when they became infected by bugs they also provide great service on my lawn. They keep weeds in my lawn down and keep my landscape looking great. They show up on time and do a professional job and I fully recommend their services.

Richard gave good service to my lawn and was helpful answering all my questions! Which were many! Richard has been the main person working with my lawn and I couldn’t be happier! Since coming back to TruGreen my lawn is much greener and healthier! Thanks Richard!

The lawn looks good and all of the technicians including Jeffrey and John have done a SUPERB job. Thank you for the treatment and thank you for the advice. I did not know that Crabgrass grew in South Florida until I saw the advice of TruGreen. Also, I like the lighter green color.

Please pass this along to Gary ** and his supervisor Greg (Scott) **… I continue to stay with TruGreen because of Specialists like Gary **! He is very knowledgeable and understanding of the customers' needs and concerns. Gary is courteous and friendly and "always" there to help and explain any lawn issues that I have. TruGreen needs more specialists like Gary and please acknowledge and commend him for his outstanding service that he provides to customers like me. TruGreen always ensures my lawn issues are corrected, even if it takes additional visits at zero cost. Keep up the good work.

On October 9 TruGreen specialist Serge ** came to service my lawn. He told me everything my lawn was going through and how he would fix it. He put fertilizer, insect and weed control down and saturated it well. Took his time. He worked with passion not like someone wanting to get it over with. What a pro it is. Oct 25 as I write this and my grass already looks great. I highly recommend TruGreen for the affordable price. You will save a bundle in lawn damage. I hope they will send Serge in early Nov and don't schedule me when he is not working. Serge knows the problem areas on my lawn. Thank you TruGreen and hope to see Serge in Nov TY.

Jason ** has serviced my lawn three time with fertilizer and weed killer, and my lawn looks so much better than it did. Jaleel ** aerated my lawn and treated it with potash fertilizer. They were both very friendly and helpful. I have been so pleased with the lawn services that I have also purchased a contract to service my sprinkler system. I very highly recommend TRUGREEN.

Very dissatisfied with service from day one. The specialist that have come to my home. Never complete the work. Aeration was done when we had a big rainfall for two days. All seeds were washed away. Call TruGreen. Someone came back out on10/18 and throw seeds down by hand. They have a lot of excuses for not getting the job done. Make sure you check your invoices carefully.

I am 74 years old. I have cared for my lawn all my life. Because of age I wanted to find someone to care for the lawn. TruGreen gave an amazing marketing pitch focusing on agronomist specialists, soil test, lawn specific treatment, thickest lawn in neighborhood, etc. TruGreen has made two visits, fertilizer and aeration. I see no testing or specialized treatment or individualized service. At this point I am only hoping lawn will equal what I did. I already had one of the best looking lawns in neighborhood before TruGreen. I tried to explain my motivation to the marketing agent and kept getting the same pitch. It looks like I will be paying $600+ a year for a service that I did myself for less than $200. I keep fingers crossed that TruGreen might match what I was doing before. Time will tell.

The service has been friendly but we’re disappointed with the aeration and seeding. The techs sped through their service and did not apply sufficient seeding to our property. There’s numerous areas that weren’t even seeded at all, which is ridiculous because I pointed them out to the tech while walking the property before he rushed through the seeding.

Mitchell returned to apply an extra application for control of morning glory. Chemical was hard to locate but he found it and came back. TruGreen is a great company to work with. I will call TruGreen in the spring to continue their service.

The men who came & did the work did a great job - thorough. The scheduling though was abysmal. Twice it was cancelled, but we were never informed until after 6pm. Then the day they actually came, it said they would come between 11am-4pm & they arrived at 830am! We were glad they came, but wanted to be here & almost missed them based on what the schedule said. So far none of the scheduled times for the TruGreen service have been correct which has been a frustration. The service has always been good though.

This was my first tree and shrub application. Very satisfied. Also had lawn done a few weeks ago and also very satisfied. Hope to remain a customer long term. Personnel have been very polite and professional. Can't wait for my next application.

I tried to fine a lawn care company to get my lawn back in good looking condition. Tried several companies and no one wanted the job. Called TruGreen. No problem. After several treatments to the grass it's looking 100% better than what it was. Thanks to TruGreen I will have a very nice looking lawn come this spring. Can't wait to cut the grass and have a beautiful green lawn. Thank you Tru Green.

Efficient and effective service. Application of products is working. Lawn is dense and green. Weeds have diminished. Description and definitions of work that is performed are easily understood and informative. Would highly recommend service to friends and family. TruGreen is very good.

On the second visit of finishing the unfinished aerating and seeding the TruGreen specialist decided to argue with me telling me that I had a pool in the way and that is why they could not complete the work the first time. In an area in the back. I had the pool down for over a month prior to having them come out. I offered to show pictures of the backyard which she said was not necessary when I called after the first application telling them the area had not been done. I definitely felt like he was done for the day.

I am happy with the services provided by TruGreen, but the additional services I get called about is unnecessary. The salespeople are very pushy and don’t know how to take a no. If it continues to happen, I will definitely quit using trugreen services. I do not want extra services. I only want my grass taken care of.

Didn’t happen. No one called. Paperwork said, "Water your grass". Called and they said someone would call me. No one called. Wife called, someone was going to call. No one did until 2 weeks later. Same nonsense as rest of this type of company.

WORST EVER!!! I hired TruGreen because my husband wasn't able to take care of the lawn this last summer and while he was recovering from surgery, I didn't want to have to worry about the care for the lawn. When I started with them, it was supposed to be front and back, every 6 weeks. After the first service, I was a bit dismayed, the lawn didn't show any difference. After the 2nd service, the lawn was turning brown, the weeds were growing strong, big and fast! I called them back and asked for a Supervisor to speak with (called on a Monday Morning) on Tuesday evening, they called my cell phone, not the number I gave them and I couldn't talk with the person. So I called back, they said they had not call in the system and would put it there. The following Sunday I got the automated call saying they would be there sometime on Monday, so I changed my schedule to be home when they got there.

We used TruGreen services for the second year in 2018. Unfortunately something went very wrong this season and since August our lawn is completely ruined (I cannot attach a photo here, but I have them available). Grass is completely burned and while neighbors grass came back our property is an eye sore. I contacted the company multiple times during September and October and I was promised manager coming to the property and re-seeding service but neither ever took place. In summary, I spent more than $500.00 to have my lawn ruined and TruGreen is not responsible for it at all. I feel I was treated unfairly and that TruGreen Lawn Care did not keep their part of the service agreement.

Allen ** was very courteous and professional. He did a thorough job of both aeration and seeding of our yard. I applaud TruGreen's professional work ethic and the results speak for their self. I would recommend their services for both fair price and results.

Our backyard is landscape and made for outdoor entertaining but with the start of spring we started to have issues w/ mosquitos. We tried sprays, candles and bracelets but nothing really worked consistently. I saw a TruGreen advertisement on the internet and decided to try TruGreen w/ a coupon offered. The office rep that took my info was cordial and very helpful. The sales rep that came and sprayed gave info re: the process and what to do if more assistance is needed.

I am enjoying the service from TruGreen, my technicians have been Kevin ** and Wendy **. It may not be possible, but 48hrs notice before visits would be helpful, I was able to clear some leaves before Kevin's visit but Wendy had to clear some leaves, although her report says there were not enough to inhibit her application. Their reports were very thorough and I look forward to scheduling additional services as they are recommended. By the way, who is William ** as noted on the bottom of my reports.

The guys did a great job let me they were here and what they are doing. They let us know when they finished and cleaned up the walkways. Went over what we should do in the next few weeks. They were great.

So far we have been very satisfied. The service has been performed promptly and on a regular basis. When an extra visit was requested, the technician came out within a couple of days at no additional charge. We are notified by email and phone. The cost for various services is fair, and there is no long term commitment. They are trying very hard to earn our business. Pleased thus far.

I’ve recently signed up and have had 2 services. In one word... excellent. They are very good and notifications about upcoming service. A thorough job is done and then feedback on results is complete and much appreciated. Great job! My yard has a long way to go but am confident that TruGreen can help me get there.

They are all very knowledgeable from the moment they meet you. Any questions you have they will have the answer to. They are quick and efficient and my lawn looks so much better. I’m so happy I called them and got this done. I look at my lawn and I smile now instead of cry.

Recently had aeration and overseeing done. I high recommend this service. After this summers intense rain and heat the lawn needed it. I grew up working on a golf course so I'm familiar with what grass should look like. TruGreen takes care of our lawn like a golf course.

It has been 3 weeks since my first treatment and my lawn is already looking significantly better. Most of the weeds have died and the lawn is much greener than before. I would definitely recommend your services to a friend. Stellar service.

I have been a customer of Scotts/TruGreen for many years. I have stayed with this company because of their loyalty to customers me in general. I think the way your company treats me is the best I have been treated, I have questions I get answers, I asked to have the same tech do my applications because of the property line, it's confusing and new techs every applications makes it hard. I have Had Greg for the last year or so and I believe he is the best tech I have ever had. He understands my problems, and keeps me informed to what I should do and when I should do it. He is very knowledgeable about my lawn.

Looking back; I can honestly say we have come a long way from the scrawny lawn I had when we started. The specialist and technicians have done wonders! My goal was to enjoy a greener lawn and thanks to TRUGREEN; I have one. There is still a bit more work to do but we have a lawn with a nice foundation to built on. In addition as I get close to my house I am the proud owner of a green lawn, which I said in the beginning was my first objective; Thank You! I will submit images at a later date.

I don't really write a review unless my experience was really good or the other way around. In TruGreen's case it was the worst one and I suggest the company to change their name to Falsegreen! I hired TruGreen beginning of the season this year for chemicals, aeration and overseeding and prepaid them for all the services. On the second application which was done on 5/31/18 my lawn was burnt in multiple spots throughout the lawn due to too much chemical. I noticed the burned spots next day, called the customer service and I was told someone will come to take a look. The guy came few days later and told me to keep watering the grass will grow back.

Writing to recognize Joshua ** who serviced our lawn last week. We have a rather large lawn with many disjointed grassy areas. Joshua took time to cover all areas, in the past it seems not all areas got done. Well done and I hope we see him again.

I agreed to a 167.87 charge for a service and was bragging about what a great service I was getting but really in the end it really cost me $656.87. The salesmen completely duped me! The technician got his plug machine stuck in my yard because he was doing it in the rain, got mud all over my driveway and just left it. The worst service I’ve experienced in years.

I have just ended my second year with TruGreen. I sought their expertise because of an invasive weed in my Zoysia. This time last year they had not made any progress with the weed, only to find out they did not know what it was. This year I expressly told each person with that I wanted that weed eradicated. Another company finally diagnosed my problem and addressed it. Please be aware that you are signing a contract and it does not matter if TruGreen does a good job or not. Also be aware that you will be targeted by phone solicitors trying to sell other TruGreen services not in your contract. No matter how I explained their lack of progress, they failed to perform. I will never have them on my property again. I am paying my last payment under my contract, I have wasted hundreds of dollars with this company in 2018.

We had Josey ** service our lawn and he was great. Very personable and helpful. I wish I had a little more outlined treatment schedule though. I’m a planner and it was difficult to plan ahead with our kids playing outside and a babysitter with only 12-24 hr notice.

It really feels great knowing that I was served with extra care of not damaging my new irrigation system and that they put their heart into the work they performed. I’ve used TruGreen the last 8 years and I can’t be any happier then I am now. TruGreen stand behind their work and will come back out to put more seeds down if needed. That makes me confident in knowing they will make it right.

I am very pleased with TruGreen. As this was the first time to use a lawn service. Cody took time to tell me what to expect. When I would start to see results. He explained what he was doing when he would come back also told me if I had problems to call and he would come back anytime. Cody and TruGreen you are doing a great job. I'm very pleased with you guys. I will recommend them to everyone that I know.

We are really satisfied with TruGreen. We've had them do our yard for at least the last 2 yrs. The communication between us and them is really important to us. We are always able to speak to someone when calling. When they come to service us, they are friendly and accommodating. We've had many compliments on our yard. We even won yard of the month in our subdivision. We plan to use Trugreen again next year.

Kevin provided outstanding customer service. I thank you for the excellent service. My lawn is healthy and green. I am looking forward to next season and maintaining a healthy vibrant root growth to maintain true green blades a great start.

We ordered the lawn maintenance program first. When we bought our home last year our lawn was both a total disaster and mostly non-existent. Now it is a work of art. Your Cheyenne team was amazing to work with and we would highly recommend their work and we believe in the product!

Enjoyed working with TruGreen. I had no trouble with the service tech or the staff at this TruGreen providers. There were although pestering callers from other locations who came leaving flyers to get them to service my property than the TruGreen agent servicing my home. That was bothersome. There seems to be a disconnect as the agencies do not know which neighborhood is being serviced by their colleagues.

Nice job this year! The lawn looks great after the aeration and over-seeding. Trees and Shrubs were well taken care of by Jim **. Always a pleasure speaking with Jim on tree care. Highly recommend his work. As always, very satisfied with all services.

Have used TruGreen for several years. Happy about their professionalism and taking time to address any concerns I have. Staff goes above and beyond to do their very best. They always address any problems, which are rare, immediately. I would recommend.

I've used TruGreen as I read on social media that they were suppose to be good service provider and monitor your lawn. However, the services they provided were okay at first. I still had weeds throughout the year but at least my lawn wasn't completely damage first couple of times. Then in August when the weather was brutal technician kept on coming in and spraying the lawn even though it was heavily raining. After all my grass all burned out and TruGreen didn't even bother to connect with me to check on what could be a problem and how it can be fixed.

I appreciate you coming out and respraying my lawn so I did not have dandelions. No one got in contact with me via email that they were going to do it. It was just done. I was hoping for a service that was above my previous service since I was paying more. TruGreen is good, but it honestly does not set itself above others. That's what I'd like to see, especially since I am paying more than I was before.

I've been very satisfied with your work on my lawns and see they have improved under your care. The only little blip I've experienced is when weed killer was applied last spring. The person who was going to remove weeds and plant vegetables in my garden asked me if that area was treated with weed killer, too. When I asked your worker next time, he came and he said it was. My gardener didn't think it was wise to plant vegetables there. So no vegies this year. Treated as well, and I was told they were.

The process of scheduling was not customer friendly. For the first schedule the person ran out of time and called saying he could not make it. I called to reschedule and the scheduler could only give me a window of one week and I told them when I would be out of town. When the next schedule was set it was set for the day that I would not be there. After several calls and insisting on more certainty on days a supervisor called. If I continue to have this level of service I will be cancelling my plan with TruGreen. Also when questions are asked of the person doing the service they are not showing much knowledge on caring for the lawn like how much to water after seeding etc. Had to call a supervisor. I thought I was paying for people with experience and expertise.

TruGreen has been doing my yard for about a year. The yard still has the same weeds and unless I have pulled them they don't die from what you have claimed to do. The grass is no greener from when I started. I question whether or not any treatment has ever been done to my yard since I have not been home during treatment. The salesman called me every day to get my business but has never returned my call after I signed up. Very disappointed in your service.

As I previously reported, I contacted TruGreen for lawn services in the spring, and I pre-payed between $600 and $700 dollars for the service. I have no complaints about those services except that the technicians did not always seem to be well-informed about what to do. Around the first of October, I further requested the service of seeding and core aerating my lawn, and the technician performed these duties on 10/08/18. Again, I have no complaints. I agreed to pay $200.00 for these services when I asked for them.

My lawn had been competing with tree roots leaving it in bad shape. I removed the trees and hired TruGreen to treat it. With their expertise and knowledge they are bring the lawn back. Can't wait to see it next year. Looks great!! Thanks TruGreen!

First, TruGreen does not believe in meeting customers at their location prior to signing up- this would have prevented some subsequent confusions! Second, I said Bermuda and they sent Zoysia truck. Apparently the person was still able to do the right treatment, I was told, but this does not build trust. Third, there was a disagreement between what was on my report and what one of the TruGreen people on the phone discussed with me, clearly this further erodes my trust in service.

Serviceman knew what he was doing and was very nice. He was careful to close the gate so my dogs won’t get out. Talked to me regarding the application, asked if I had any concerns. Service as was going to get back to me regarding some bore holes in one of the shrubs. I haven’t heard back yet.

My lawn used to be the envy of my neighbors when I was using Turf Masters for 10 years. Last year they were bought out by TruGreen. My lawn was looking like it used to but figured I would give TruGreen another shot. This year is the worst yet. Tons of weeds, bare spots and brown. I didn't say much because I read the reviews of our local Danbury, CT office on Yelp and they were all negative. The final straw which is prompting me to write this horrible review about this company is after the technician tore up my lawn with his equipment and I called the Danbury office and the Hartford, CT office, they stated that a manager would call me within the week. It has been 2 weeks and still no calls.

I work weekends and find it hard to find time to devote to the care of my lawn, the weeds were taking over and the lawn had developed bald spots, so I called TruGreen. They come and preform the treatments without anyone having to be home and leave detailed account of what was preformed. There for the Title "No Hassle Lawn care".

I have appreciated the time and information that the service technician has given me. He is always friendly and full of advice about problems I experience with my lawn. A very knowledgeable and courteous person. A lot of times when I have had repetitive problems of the same nature, Eddie keeps encouraging me to keep trying different things to help resolve the problems. He is very patient when asked with several requests. I do know his time is limited, but he never acts in a hurry.

Very pleased with my service. Our techs are great, very professional, knowledgeable and hard working. Our backyard gates are never left open, so I have no worries about our dogs getting out. Our lawn looks better than it ever has In the last 7 years we have lived at this house.

I have used TruGreen for many years now and have been satisfied for many years. I would recommend their services to all my friends and neighbors. All of their specialists have been very professional, have always talked with me prior to and after their services, as well as leaving a complete description of work performed, recommendations, etc.

This was 1st time using TruGreen and I have only good things to say. My lawn has been weed free ALL summer!! Love their ETA texts too. They were always accurate and prompt. For old customers it would be nice if we got a complimentary service!

The technician Sean ** that cares for my shrubs and trees does a very professional work. I had the lawn service as well like over a year ago but I had to cancel that service. They were coming twice a month for almost the same treatment and sometimes I had to postpone a visit so it wouldn’t be three visits in the same month for the lawn. I felt that was abusive and the service was canceled .

TruGreen has been taking care off my lawn for some time now and I couldn't be more satisfied. Shawn from TruGreen takes care of our grass and he's very knowledgeable and polite. My grass looks perfect/green and no weeds.

I had a Service Wednesday and all that was done was a fertilization. I have a lot of weeds and I'm unhappy that there was no attempt to kill them. Paying $61 just to fertilize is disappointing. The Tech came out Thursday for an Aeration, but did nothing other than leave my gate open. Being that I have two dogs, that's a big deal and I don't appreciate the lack of responsibility.

I have been a customer with TruGreen for several years and I am truly happy with the improvements of my lawn. Shane who services my yard is a very friendly man who works hard to keep me satisfied and happy.

I called TruGreen to have service in my grass since that grass is been getting worst, I called them and they say it was an insect and they will apply something to kill it, and they will charge me like 47.00 each month after first treatment. Grass dying more and more so I called them again and they say the problen was not really the insect. It was another type of treatment that will cost me about 160.00. I don't want my grass dying so I say if you guys sure that will fix it do it. I'll pay it but after that treatment grass even worst. Now they say is something else. So I been spending my money for nothing? Just to see my grass dying and they don't reimburse the money because I already use the service, what service? Bad company I wish this review help someone else to go and find another company and don't make same mistake I made!!!

I gave contract to TruGreen to treat weeds in my lawn. Technician burnt the whole backyard grass as he sprayed the so harsh chemicals on the whole lawn. It was burnt like a graveyard. My parents were here to visit us in summer and because of this service our whole summer is ruined. We could not call our friends over for Barbecue party in backyard. When I called to complain, rep suggested me for Grub treatment, where I was not told that this treatment is for the bugs in my lawn. I understood that it will help my lawn to be fixed. Now they are asking to pay for this treatment which I was not made aware of. Horrible service, I will never recommend TruGreen services to anyone.

I have been a customer for approximately 7 years. During this time TruGreen has done a great job with my weed and lawn care. However, every time I have used the aeration service there has been issues. From not aerating the strip between the sidewalk and road after having called about it each time it continued to happen. This year I prepaid the fall aeration, and there was someone at my house to do this on July 7. When I called to express my displeasure with this I was given the response that aeration can be done anytime during the year. I explained that I paid for 1 and it was to be done in the FALL. So this person scheduled it for the middle of August. I got it cancelled before they came out and rescheduled for the 3rd week in October. It was completed in the first week.

TruGreen did a very good job. Fertilizing and crabgrass control. Timing of work was right on. I look forward to one more app. this coming spring. I will contact them at some point at the start of next spring. I would recommend all to use TruGreen for all of their lawn problems. They are good on the phone and good doing the job.

TruGreen did my Lawn Aeration and did a great job. Thank you Chris **. Chris was very professional and unlike my neighbor's lawn no chunks of dirt were left on my sidewalk. I have used TruGreen and its predecessor for a number of years and always been satisfied.

Always timely and professional. Communication excellent as to when coming and what doing. Your staff is polite and friendly and professional. If delayed we were always notified. When asking specifics your staff always took the time to explain in detail what they were doing.

We had a wet snow after the slow release nitrogen application followed by warm days. It will help improve greening and grass growth in the Spring. Thanks for the great care of my property. Enjoy the friendliness of your employees. Thank you for your service.

Technician was friendly, knowledgeable, on time and performed the work in a safe and deliberate manner. He covered all the areas in a thorough manner making sure all areas of the yard was aerated and over seeded. No mess, no hassle, no problem and he explained the care procedure for me to follow before mowing the lawn .

I have received timely, accurate, and productive lawn service for many years from TruGreen!!! I am very pleased with the color, presentation and health of my lawn! I recommend TruGreen often to friends and associates and will continue to do so.

TruGreen is doing an excellent job with our lawn. The stuff they use is working for our lawn which stays green year round. Their representatives are friendly and always on schedule. They are truly professional! I would strongly recommend their service.

Our Technician first took the time to inspect the shrubbery and trees to be sprayed. After completing his work he took the time to share his observations, what he applied and why and finally any cautions. Great customer service. Would recommend TruGreen to everyone.

I have only had TruGreen for a short time but I can tell already it is doing my lawn a lot of good. This was an especially bad year for weeds and the lawn service I had was just not doing the job. Since I have had TruGreen the weeds have been reduced significantly and I'm sure next season will be much better! The only thing I don't like is the upselling.

The new tracking system is very helpful when scheduling your day if you prefer to be around when the service person arrives. I have had two service visits. They were within the time period scheduled and the service people were courteous, efficient and left the property clean and free of residue. I have had fertilization weed killing and aeration. I took pictures before the service started. I am waiting for the changes.

TruGreen provides lawn service for both my home and the common areas of our subdivision. The service is provided in a timely and professional manner and the results are very good. The technician are very courteous and always willing to discuss their services.

Our lawn has stayed lush and green all season long, even through the hottest portion of summer. Going into the fall season, our yard is still lush and weed free. I aerated my acreage early fall and just had the final feeding of the season and look forward to seeing how nice the lawn looks in the spring.

I can't stand the constant up sell of services. It is so bad that it is making me quit your service. If you just stayed with providing the service that I'm paying for it would be fine, but I have to deal with constant phone calls from representatives... and deal with sales guys coming to my house telling me that my lawn is crap.

TruGreen came out to do aeration and seeding only front was done. I called. They came out the same day and did the backyard. They apologized for the mistake and said they would not charge us for the services. Will problem come back with TruGreen.

Rodnick started treating my lawn in early spring when it had just been tore up by construction and was heavily weeded. He promised me he could save it, and he delivered. My lawn is the envy of the neighborhood now, and with the pest control applications we enjoyed the outdoors all summer. Love the services and people who provide them, highly recommend.

I’m a new TruGreen customer, and have been happy with the results from my recent treatments. The staff has been friendly and knowledgeable. I’ve noticed my yard looks fuller and greener. The bare spots are starting to fill in, and weeds are fewer and fewer. I would recommend.

As a return customer from years ago I could not be happier with your services. From treating a hibiscus that I could not get rid of the white fly issue, (You did on the first visit), to the overseeding of my two lawns I’m thrilled. I look forward to having the best yard on the street by the holidays. After 15 years I finally have a partner in my yards that knows what they are doing, and at half of what I was paying my landscaper. Thank you TruGreen! You Rock!

I have been very pleased with the techs that I have come in contact with and who have done work on my lawn. They are knowledgeable, courteous and spend whatever time is necessary to answer all of my questions.

Well first and mostly important is the professional staff and employees. Also the common courtesy that all have given me second. It is good to know that the crew gets there at a time when it does not affect my coming and going. The last two guys were very good at what they were doing. The only issue is the Super Mosquitoes that treatment does not affect... other than that I am a very happy customer!!

Service is on time on the day scheduled. Service person is friendly and helpful with personal lawn care suggestions. The company has reminders of when care is scheduled and follows up within 24 hrs on the care provided to ensure service was done and if there was any issues.

My lawn is a lot better this fall than any year previous since living at current location 22 years. Always called and said when they coming to apply fertilizer and/or weedkiller. Received the treatments that I agreed upon.

I was looking around online for lawn services in my area as my yard is really starting to need it. I filled out an application for a quote through TruGreen as I have heard a lot of people use it. As soon as I submitted that quote someone called me immediately. I talked to them on the phone for a good 30 minutes telling them that I’m not the owner of the property, and that I’m just looking around at prices for our lawn care. The lady who called me told me that was fine and I could always call back if I was interested in purchasing a service. Fine and dandy right? WRONG. Two days later I get a voicemail saying that the next day will be my first treatment. My first treatment of what? I didn’t even have a chance to talk to my landlord yet!

Dianna and Cody are two knowledgeable individuals who are passionate about their work. I also appreciate the advice for the best shrubs to plant and the compliments about my hard work with the landscape. I'm pleased with the outcome of my lawn and the major reduction of weeds. My Bermuda grass looks like carpet now.

I was highly impressed with Robert and his professional manner. He seemed very knowledgeable about all your services. I have requested that he be our technician. I look forward to future good experiences with TruGreen. I hope that future work will continue with the same quality.

We were told Aeration was extremely important and had to be done this fall but it wasn’t scheduled and I called local contact multiple times but she never called back. I called toll free number and was told it was scheduled but no one came. A solicitor for TruGreen came and I told him our trouble and he called us back after finding we wouldn’t be scheduled until tutor spring. Our lawn is yellow and dry and worse than our neighbors that have no service. Waste of money!

Very happy with the service and results of the TruGreen team. Did an excellent job eliminating the broadleaf weeds which were a big problem earlier this summer. Staff very personable and accommodating. Would highly recommend to anyone looking for a quality lawn service.

I just recently began services with TruGreen after reading numerous reviews regarding their service. Overall, I was very satisfied with the scope of work as everything was completed in a timely manner. Unfortunately, the service technician did not do a good job of keeping dirt off our walkway nor did they bother to clean up after the fact. I was able to clean it afterwards and not a huge deal.

Our lawn looked pretty good for a while and now it never looked worse. We have grubs eating the lawn and TruGreen did not spray for that. We figured when we hired TruGreen if the lawn had a problem, which I mentioned, when the guy came to spray it would have been taken care. TruGreen is too busy trying to make more money selling phosphorus then dealing with what we already pay for!

We are new to TruGreen but I am so far very impressed with them. They came right back out to reseed and aerate our yard because we had such torrential rains it washed all our seed away and flattened the plugs. They are really nice when they come out. I appreciate their quick response when I requested a re-treatment.

TruGreen helped my dying lawn perk back up. The service attendant always is kind and caring. I would recommend this company to anyone. I moved here from Las Vegas where I had rocks instead of grass. Now I am proud of my green lawn.

TruGreen twice canceled my aeration and overseeding then said it was my fault, and they would have to work me in. I had already paid a bill, but they sent me a notice the bill had not been paid! A TruGreen supervisor came out going a spot check, and saw what kind of shape the lawn was in. Did nothing to get it corrected. Their service has gotten poorer each year. We are about to go to another yard service.

Updated on 10/23/2018: After two times of rescheduling my lawn service (aeration and overseeding) few weeks ago, finally I got company notice that they will come for service today (10/23). I have been waiting at home since 8am this morning. But I did not see anyone come. At around 2:30 pm, I got notice saying service was completed. OH god, company is lying to their customer, it declares completion of service which actually not started at all. This is totally acceptable and I am shame on the behavior. I tried live chat and hotline asking for help, unfortunately up to now I did not get any explanation and solution from the company. As a customer, I feel really helpless and upset.

1st. Been very happy with what you’ve been doing and I can tell the yard looks and is better than it has the last couple years. Now. Last application was applied after rain/drizzle overnight. Still drizzling dure AM. Voiced concerns and told it would still work. Well as of now there are a consideable number of weeks thriving around the yard. Also. Have not contacted anyone yet but was going to.

I am very satisfied with the regular service! But when I called about the armyworms I got several different answers. The office said they would be here a certain and never showed up. We stayed home all day and waited on them. Called again and was told was still getting scheduled. It took approximately 2 weeks to get here so we will see how much permanent damage is done.

Aeration and seeding. Work was done on time and at a fair price. I would definitely recommend. Billing was easy to understand. It is easy to track arrival of technician on computer. They will arrive on time whether permitting. The technician was courteous. I was informed on exactly what work was done.

Having found an internal person willing to listen to our issues we are now in touch with the local General Manager who is seeking to resolve our issues. When this review was completed it seemed like an internal feedback system not an external one so I am surprised this was accessible to others. Now almost resolved but it should not be so difficult to get service - the training needs to improve.

If I could give this company negatives I would. I signed up with TruGreen upon my brother in law's recommendation to help take care of the weeds in my yard. I signed up and the first time they came out the worker treated 1/8 of my yard. I have home security cameras outdoors and there was no denying it. They did send someone out to re-do the service but unless I had the cameras it never would have been done. I kept the service because they were happy to come out and do it again.

I called TruGreen to schedule sprinkler winterization and talked with one lady who said someone else would call me to schedule. I then received another phone call from a sales person where I gave him my billing information. I was told then that a third person would contact me to schedule my appointment. I never got that phone call. I think it's ridiculous to have to talk to 3 people before they would even come out. I was getting ready to hire another company when the salesperson called me back and said they would take care of me and kept apologizing so I gave them a second chance, and credit card info AGAIN.

I was eager to begin the service and happy to give them my money to get my lawn back in shape after the hurricane debris damaged it. I tried the service for 3 months and invested in 3 brand new pallets of sod (I installed sod) to assist with the lawn recovery. After 3 months and having my new sod begin to die and look patchy I called customer service and told them I was not seeing results. The gentleman told me they will cancel my next payment which was a week out until they could get a manager to go out to my home to inspect and begin getting results to my satisfaction. They never sent a manager after 3 more calls and 60 days later but kept showing up to treat my lawn.

The techs are courteous and competent in their jobs. I appreciate TruGreen's being a customer oriented business. My lawn needed help. TruGreen has changed it to a beautiful sight. Several people have commented on it. Also others have expressed interest in TruGreen.